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Management's Response <br />lwy <br />f• <br />Ha Kim c Maria Aranguix <br />" u County of Hawai <br />M ayur Adm in istratur <br />Mass Transit Agency <br />23 Aupuni Slrcel • Hilo, HawsVi 96720 • (808) 9614343 Fax {808) %1-8745 <br />April 26, 2018 <br />Ms_ Bonnie S. Nims, CGRP <br />Legislative Auditor <br />Office of the Legislative Auditor <br />County of Hawai'i <br />120 Pauahi Street, Suite 309 <br />Hilo, HI 96720 <br />Dear Ms. Nims: <br />Subject: Audit Report: Cash Handling at County of Hawaii Mass Transit Agency <br />The Mass Transit Agency (MTA) agrees that internal controls regarding the handling of cash <br />within its agency can be improved. The MTA has already taken steps prior to the issuance of <br />this report to strengthen its internal controls and additional changes are being considered based <br />on the recommendations of the office of the Legislative Auditor (Legislative Auditor). This <br />response was prepared with the help of the Department of Finance and we appreciate their <br />support. <br />The following are MTA's comments to the findings of the Legislative Auditor and changes that <br />the MTA has made or will make concerning the recommendations: <br />1. Update the cash handling system <br />1.1 We recommend Mass Transit management equip each County bus and van with an <br />updated electronic fare box to collect passenger fares and track ridership. <br />Response: The MTA is currently assessing scope of proposed on -board technologies that <br />could be implemented (as a scalable, modular approach), to effectively address fare <br />revenue collection, passenger statistics. i.e. total ridership by rouse while being mindful <br />of the financial constraints facing the entire County. <br />1.2 We further recommend Mass Transit pre -number bus tickets. As mentioned in <br />recommendation 3.1 and 5.2 respectively, these tickets should be adequately secured and <br />monitored for consecutiveness and completeness. <br />Response: The MTA is exploring all viable options regarding this recommendation and <br />the cost effectiveness of each option. <br />Semng rite Interests aftAw People afOur Island <br />Hau ai'l Counry is an Equal OPParrrmtr Prm ider and Etnplmrr <br />Mass Transit Cash Handling Management's Response 129 <br />