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9. Provide training <br />9.1 We recommend Mass Transit management provide ongoing cash handling and <br />internal controls training for all employees who handle revenue. <br />Response: The MTA has requested and received training from the Department of Finance <br />and it will work to identify any additional areas for improvement. <br />9.2 We further recommend Mass Transit provide ongoing training to bus drivers on <br />ridership count and cash collection procedures. <br />Response: The MTA will work to implement this recommendation and have begun to <br />discuss the possibility of streamlining the information collected and forms used. <br />10. Improve other cash handling internal controls and procedures <br />10.1 We recommend Mass Transit management require cash over/shorts and cash to <br />check composition to be consistently recognized on the treasury receipts. <br />Response: The MTA will weigh the impact of these recommendations on the overall <br />internal control processes but the cash over/shorts are being monitored on a designated <br />spreadsheet where it is easier to identify trends and problems. <br />14.2 We further recommend Mass Transit staff follow their policies regarding the selling <br />of 15 coupons per week per customer or management should revise the policy to reflect <br />actual practices. <br />Response: The MTA will review its policies regarding this matter. <br />10.3 We further recommend Mass Transit ensure that when an employee is absent from <br />work, another employee performs their duties to allow for the potential of irregularities to <br />surface. <br />Response: To the extent possible, the MTA now requires other staff to perform these <br />duties when employees are out. <br />10.4 We further recommend Mass Transit staff notate the actual deposit date (not the <br />bank process date) on the treasury receipt. <br />Response: The MTA has already begun to input the actual deposit date at the top of the <br />treasury receipt and notate the bank process date within the body of the receipt. <br />10.5 We further recommend Mass Transit complete treasury receipts within two working <br />days as required by the Department of Finance's policy. <br />Response: The MTA will continue to work on ensuring that it complies with this <br />requirement. <br />Mass Transit Agency — Cash Handling Management's Response Page 7 <br />Mass Transit Cash Receipts Management's Response 135 <br />