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Here are several examples of language access plan components: ® Policy and Procedures on Providing Services to Limited English Proficient Clients24 ® Step -by -Step Guide to Intake and Case Handling2s ® Poster notifying clients of the right to an interpreter26 Additional guidance on developing language access policies is available through the Legal Services Corporation .17 am=ll 11111111111 1111111; MUMMER Frequently, the older adults with the greatest economic and social needs can be the hardest to reach and serve. Effective legal services outreach should accomplish three goals: education, relationship building, and empowerment. First, providers should educate older adults about the availability of legal services and the help they can offer. Next, providers should build relationships—both with older adults themselves, and the trusted community organizations already linked up with older adults. These trusted organizations are key for issue - spotting and can help provide "warm handoffs" to connect the older adult to the legal services organization. Finally, the outreach should empower the older adult. Whether through community legal education events that help the older adult recognize their problems as legal problems, targeted materials written at levels understandable by audiences, or other strategic means, outreach should empower the older adult to seek assistance and know that legal services can help them. Here is an example of how legal services programs can strategically reach a target population: LGBT older adults.21 i low Legal Services Can Strategically Reach a Target Population: LGBT Older Adultz-, First, the program can build a relationship with LGBT centers and faith -based groups that serve LGBT older adults. Many LGBT centers have senior groups that would welcome a legal services program as a speaker. To educate the target population, a legal services program could offer free legal clinics for LGBT older adults on specific topics, such as advance planning documents, and collocate the clinic at LGBT centers on an ongoing basis. Legal services programs could advertise their services in a local LGBT publication, especially one that might be read by an older audience. Finally, to empower LGBT older adults to seek assistance, all outreach materials should specifically name issues facing LGBT older adults as issues the legal services organization works on. This specificity helps create an environment that welcomes LGBT older adults to seek services, even before the intake process. The OAA requires each legal program coordinate its services with local LSC programs, and with the private bar. Although the LSC Act requires programs use means testing, and the OAA explicitly prohibits means testing, the difference in eligibility processes heightens the need for Title IIIB legal services and LSC programs to coordinate. When Title IIIB and LSC providers share information about case priorities, they can set 24 Legal Aid Foundation of Los Angeles Policy and Procedures on Providing Services to Limited English Proficient Clients, available at: Ise. gov/sites/default/files/attach/resources/LangLiaLcAcccss-Lcg ilSei-vicesotNortheriiCalifornia-ProcedureManual. odf 25 Neighborhood Legal Services of Los Angeles County Language Access Policy, available at: lsc.Lov/sites/default/files/attach/ resources/LanguaEcAccess-NeighborhoodLegalServicesofLACounty-LEPPolicy.pdf. 26 Massachusetts Law Reform Institute, available at: masslee;alservices.org/content/your-riLiit-interpreter-poster-editable-version. 27 Legal Services Corporation Guide to Language Access and Cultural Competency, available at: lsc.gov/ raP tits-Lrantee-resources/ resp urces-topic-typed anL,uage �y. 28 This example is adapted from the Justice in Aging issue brief, How Can Legal Services Better Meet the Needs of LGBT Older Adults? By Denny Chan and Vanessa Barrington, available at: itxsticeinauinL,.org/wp-content/uploads/2016/06/How-Can-Legal-Services- Better-Meet-the-Needs-of-Low-Income LGBT-Seniors.pdf. Issue Brief 6