Loading...
HomeMy WebLinkAboutCOM 0876.000 2020-2022 7 � r Lee E.Lord Managing Director Mitchell D.Roth I .. Mayor Robert H.Command OF Deputy Managing Director GunN of p6bial-I (offirr of f r avar 25 Aupuni Street,Suite 2603 • Hilo,Hawaii 96720 • (808)961-8211 Fax(808)961-6553 KONA: 74-5044 Ane Keohokalole Hwy.,Bldg C • Kailua-Kona,Hawaii 96740 (808)323-4444 • Fax(808)323-4440 July 13, 2022 r The Honorable Maile David, Chairperson, and Members of the Hawaii County Council 25 Aupuni Street Hilo, Hawai'i 96720 RE: Department of Public Works Building Division - Permitting Process Evaluation and Assessment Dear Chairperson Ms. David and Council Members: Unfortunately, recently, while at County Council, the topic was not on the agenda, but I want to include you all in the communication loop as I know you all are dedicated to improving the county systems as much as possible. I wanted to provide information about the professional assessment being completed for the Permitting Process at the Department of Public Works. An experienced permitting person who is now a consultant and well regarded as an expert has been contracted to assess the Permitting system and identify areas of improvement based on national standards for permitting processes. So far: Contract was signed July 1st, 2022. First set of questions were delivered to me July 3rd. Questions were assigned and delivered to staff July 5th. Some staff have completed their replies, this week is the expected time frame for the other replies to round one questions. There is timeline in place and the final report (for the first phase is due to the County by Sept. 15th). Once received we will look at what resources we will need to implement some, or all of his recommended revisions. Comm. No. Sly Ref.To: Ref. pate 1 2022 County of Hawaii is an Equal Opportunity Provider and Employer. 3 The Honorable Maile David, Chairperson, and Members of the Hawaii County Council July 13, 2022 This process is looking at how the system works (or isn't working) and getting a professional opinion for changes to improve the system. The "system" being Epic, the staff, the process, 3 etc. This is not to see what anyone is doing wrong, but to get a professional opinion on improvements. Here is some of the Proiect Charter that is in place. (See Attachedl As it is a project-in motion, and the exact path of assessment may vary depending on what is currently in place at permitting, I can't answer too many questions about the process. I facilitated a `kick-off" meeting with the DPW Permitting administration (and the Planning Director) last Thursday and the communication is flowing between the staff and the contractor. We continue to address front burner issues as they arise. Mahalo & Aloha, Lee E. Lord MANAGING DIRECTOR County of Hawaii is an Equal Opportunity Provider and Employer. The Honorable Maile David, Chairperson, and Members of the Hawai'i County Council July 13, 2022 i i Business Need/Project Objectives: A- Review the factors of the Epic Permitting System. i I Project Requirements: 1-Look at the Process Trail from Submission to delivery of approval to applicant 2-Look at line staff's interaction with the process, staffing, duties, touch points, reasons for rejections/start overs, interaction with applicants, communication 3-Look at Electronic Processing Epic tool from initial input;to final output 4-Look at interactions and interfaces with customers. Product Description/Deliverables: Identify and describe the bottlenecks/areas that need attention to bring the whole Epic Permitting Process to the expected standards of model systems according to state, national and regional standards i I Project Does Not Include: Phase 2 - Interpreting, 'evaluating, and implementing suggested alterations from consultant I i County of Hawai'i is an Equal Opportunity Provider and Employer.