HomeMy WebLinkAboutCOM 0590.000 2002-2004Harry Kim
Mayor
April 7, 2004
Aloha!
County of Hawaii
DEPARTMENT OF RESEARCH AND DEVELOPMENT
25 Aupuni Street, Room 219 • Hila, Hawaii 96720-4252
(808)961-8366- Fm(808)935-1205
E-mail: chresdev@interpac.net
On behalf of Mayor Harry Kim, the Department of Research and Development is
pleased to share the enclosed report of the recently held Mayor's Cruise Ship
Advisory Task Force meetings.
A diverse group of dedicated members of the community spent two days
deliberating over various issues involved in the expected increase in cruise ship
visits to both Kona and Hilo piers. Participants' concerns, expertise, ideas, and
recommendations are shared in this document.
Findings of this report will enable Mayor Kim and others to determine how
various issues can be addressed henceforth.
We hope you find the contents of this document interesting and helpful.
Sincerely
Jane Testa
Director
Enclosure
(The report is on file in the Office of the County Clerk)
Jane H. Testa
Direclor
Comm. No. 590
Ref. To: S
Ref. Date
MAYOR'S
CRUISE SHIP
ADVISORY TASK FORCE
Proceedings
and
Recommendations
March 9 and 10, 2004
Aupuni Center Conference Room
Hilo, Hawai' i
C- 5 ``tC�H�vEDC
TABLE OF CONTENTS
Page
Executive Summary .......................................... 3
Mayor's Message ............................................ 4
DayOne ................................................... 5
Agenda..................................................
6
Ground Rules .............................................
7
Background & Purpose ......................................
8
Vision...................................................
9-10
Values...................................................
11-16
Issues...................................................
17-23
End of First Day — Evaluation .................................
24-25
DayTwo .................................................... 26
Agenda.................................................. 27
Solutions/Recommendations.................................. 28-39
End of Second Day — Evaluation ............................... 40-41
Appendices................................................. 42
Appendix A — Issues Worksheets by Individual Participants.......... 43
March 9, 2004 .......................................... 44-62
March 10, 2004 ......................................... 63-75
Appendix B — List of Participants ............................... 76-79
Page 2
EXECUTIVE SUMMARY
The cruise ship industry has a long history with the State of Hawaii and its
neighbor islands. Acknowledged as an important part of tourism, and having a
romantic mystique onto its own, cruise ships have been welcomed to our ports
with hula, music, and lei over many decades.
More recently, cruise ships have been received with mixed reviews as
communities of people express concern over environmental, cultural, and
lifestyle issues while others anticipate economic opportunities well beyond
previous expectations. Most agree that if the industry and various issue groups
work together toward the common vision of protecting the environment, honoring
the host culture, offering gainful employment, and assisting with economic
opportunities, "cruisers" will experience worthwhile, authentic, and memorable
experiences which will, in turn, benefit all involved.
Last year, a major cruise line announced a significant increase in the number of
ships expected to visit the islands of Hawai i. Quickly realizing the potential
positive and negative impacts that could result from such an increase, Mayor
Harry Kim sponsored two informational panels in late 2003 - one in Kona and
one in Hilo - whereby knowledgeable individuals shared perspectives on issues
of interest. These two panels provided the "scan" which would enable the
Mayor's Cruise Ship Advisory Task Force to meet and determine
recommendations for consideration.
After reviewing the "Ideal Vision," the Task Force identified major issues based
upon the shared values of integrity, honesty, our culture, caring for the
environment, having an aloha attitude, and ensuring a healthy economy. The
issues over the expected increase in ship arrivals fell into four major areas of:
culture, environment, infrastructure, and economy. After turning the issues into
questions, the Task Force then began to identify recommendations/solutions.
These recommendations will be reviewed by the Mayor who will determine how
each can be addressed and by the appropriate party.
The findings of the Task Force are the beginning of what will be an on-going
effort that will take on different shapes and challenges over time. It is a start
provided by committed, thoughtful community and agency people who brought to
the process their area of expertise and perspectives. Under the skillful facilitation
of Mr. Tim O'Connell, they shared, listened, and conversed with one another.
This report cannot adequately document the spirited interaction, the dynamic
process, nor the many details of the two-day session. It relates only the essence
of a most valuable and rewarding exchange, uncovering very important ideas
and suggestions that enable us to move forward toward a common vision
beneficial to all.
Mahalo to the dedicated members of the Mayor's Cruise Ship Advisory Task
Force.
Page 3
Harry Kim
Mayor
COUNTY OF HAWAII
25 Aupuni Street, Room 215 • Hilo, Hawaii 96720-4252 • (808) 961-8211 • Fax (808) 961-6553
KONA: 75-5706 Kuakini Highway, Suite 103 • Kailua-Kona, Hawaii 96740
(808)329-5226 • Fax(808)326-5663
MAYOR'S MESSAGE
Dixie Kaetsu
Managing Director
Peter L. Hendricks
Depup Managing Direcmr
Mahalo to the dedicated, committed members of the Mayor's Cruise Ship
Advisory Task Force for the work that was accomplished as set forth in this
document.
Their time, concern, honest dialogue, and meaningful input over the course of
two full days resulted in recommendations that will guide decision-making at
various levels as we address the many issues involved in the increased number
of cruise ships intended to visit our island.
I would also like to acknowledge Mr. Tim O'Connell of USDA's Rural
Development for exceptional facilitation of the process, as well as the
Department of Research and Development for arranging this opportunity.
We now move forward together.
Aloh
,--I
Harry Kim
Mayor
Page 4
DAY ONE
Page 5
MAYOR'S CRUISE SHIP ADVISORY TASK FORCE
Aupuni Center Conference Room
March 9, 2004
9:30 a.m. — 4:15 p.m.
AGENDA
Pule Kris Aton
9:30 a.m. - Registration
10:00 a.m. - Welcome — Mayor Kim
10:15 a.m. - Introductions/Purpose — Jane Testa
10:30 a.m. - Ground Rules — Tim O'Connell
11:00 a.m. - Panel Summaries — Shana Ross
11:15 a.m. - Values and Beliefs — Tim O'Connell
11:45 a.m. - Lunch
12:15 p.m. - Superferry Presentation - John Garibaldi
1:00 p.m. - Values and Beliefs — Continued
2:00 p.m. - Break
2:15 p.m. - Issues identification in groups
4:15 p.m. - Closing statements, tomorrow's agenda, evaluation
Page 6
GROUND RULES
Cell phones on vibrate
Respect others' input
Be brief, concise, clear
Refrain from speaking for others
No side conversations
Issues — not personalities
No hidden agendas
Win-win approach
Have fun
Page 7
C
BACKGROUND
E�
PURPOSE
Please refer to
the "Introduction" page
of this document
Page 8
1
1
VISION
A common dream we move toward together
"The ideal vision of Ha wai "i Island's Relationship with the
Cruise Ship Industry... "
Page 9
�i
THE VISION
The Big Island of Hawaii enjoys a healthy, honest, and mutually beneficial
relationship with the cruise ship industry as a reasonable number of ships enter
both the Kona and Hilo waters weekly. Every ship is greeted authentically with
music and hula reminiscent of times gone by and each disembarking passenger
is welcomed with aloha. Some walk off the pier to waiting buses, vans, and
taxies to take them to various destinations, while others stroll toward shopping
and scenic areas. Public transportation from the pier is frequent and convenient.
Visitors experience friendly people with warm smiles in a crime -free, comfortable
environment where children and adults interact with visitors with respect and
genuine caring.
The pathway away from the pier is clean, attractive, safe, and enjoyable, marked
with beautiful plants and excellent signage. The visitor destinations are beautiful
with many clean restrooms, trash receptacles, and ample parking for vans and
small buses. Small and large businesses appreciate marked increases in profits
during ship days and many new ventures arise, creating new venues for visitors
and residents alike. Businesses, community groups, and governments consider
the shipping industry a good corporate citizen and trustworthy partner.
Every ship has state-of-the-art systems preventing pollution of the water, air, and
land. Recycling on board is the rule rather than the exception and every ship
takes care of its own waste in environmentally profound ways. There is
absolutely no dumping at all within Hawaiian waters. Parks and other natural
visitor attractions are supported by the tourism industry and shipping lines who
also provide resources to enhance and preserve beaches, coral reefs, forests
and trails, cultural sites, and other destinations.
The ships purchase their locally grown and produced food and other supplies
from island farmers and businesses. On board, passengers enjoy island delights
along with culturally sound activities, entertainment, and educational experiences
provided by several local artists.
While residents enjoy the many benefits of their new, improved environment and
working relationship with the tourism industry, passengers feel safe, welcomed,
renewed, and enriched as they drink in the aloha spirit and marvel at this magical
place called Hawaii Island.
Page 10
VALUES
"Define the values/beliefs that anchor the work of this task
force... "
Page 11
VALUES — INTEGRITY AND HONESTY
• Do what you say
• Open government
• No hidden agendas — no self-interest
• Open communication
• Set an example
• Obey laws, rules
• Self values
• Open mindedness
• Tolerance
• Education before condemnation
• Compromise
• Kinaole
Page 12
VALUES — CULTURE
• Hawaii — Sun shines in Kona
Rains in Hilo
Snows in Kamuela
Volcano erupts in Ka u
• Retain what makes Hawaii a great place to live!
• Preservation of culture and authentic representation
• Cultural awareness
• Hawaiian culture preservation, hospitality
• Respect and understanding of Hawaiian culture
• Maintain culture of the island
• Hawaiians first, Aina second, and tourist third
• Quality of life socially
• Respect host/local culture
• Respect for diversity and having an attitude of inclusiveness
• Ensure the health and abundance of local foods and resources
• Maintain a high quality of life for residents
• Ohana
• A strong united family
• Keep Hawaii a place where we live in harmony and respect each
other
• Bring back the `cosmopolitan" spirit and ideas
Page 13
VALUES — MALAMA THE ENVIRONMENT
What will be the behavior of one who values the environment?
1. Following the law.
2. Leader in implementing advanced wastewater treatment.
3. Aware of my surroundings and how to care for them.
4. One who understands intimately Hawai is environment and land history.
5. Be a leader in implementing clean air practices.
6. Uses best available technology to mitigate environmental impacts.
7. Supports strongest legislation to prevent water pollution.
8. Supports strongest legislation to prevent air pollution.
9. Provides appropriate receptacles for collection of waste and recyclables.
10. Provides sufficient infrastructure to offset impacts to local recreational
facilities.
11. Invests in environmental response capacity for emergencies or disasters.
12. Be respectful of carrying capacity of local parks and sites.
13. One who goes to a place and leaves no "foot prints" behind.
14. By Hawaii birth understands Hawai'i's history of the land and native people.
15. Has concern for all living creatures, especially endangered species.
Page 14
VALUES - ALOHA ATTITUDE
Love, respect, honesty, integrity, caring, sharing, inclusive, accepting,
greatest gift that can be given or received. Glue that holds your ohana
together:
1. Attitude - Live Aloha
• Pier greetings
• Task force
• Ho oponopono (working together)
• Be a neighbor
2. "Spirit' of aloha (environment) "Aura"
• Export aloha (aura of aloha - attitude)
• Infrastructure - represents aloha - "Presentation"
• Community - comfort levels, acceptance, involvement, convenience,
lifestyle, quality of life
• Aloha shuttle (Kona - Hilo)
• Sharing - Aloha room
• Kona and Hilo working together - work together, support one another
Page 15
VALUES - HEALTHY ECONOMIC ENVIRONMENT
1. Create jobs/maintaining jobs — high quality
2. Encourage diversity
3. New business
4. Integrate community into cruise industry
5. Establish job training directed to cruise industry
6. Line of communication with cruise industry
7. Local product and services (Kona brew and coffee on ships)
8. Port infrastructure
9. Culture is the product
10. Make visitors' experiences authentic
11. Gracious host
12. Cruise ships commit to preservation of culture
13. What is the best NCL and cruise industry have to offer community? Visitor
14. Change conflict to collaboration
15. Educate cruise industry to what we need
Page 16
ISSUES
"What are the overall issues involved in the
expected increase in cruise ship arrivals?..."
Page 17
OVERALL ISSUES
Group 1
• Upgrade/renovate the pier (appearance/safety).
• Balance the gap between the "haves" and "have nots." (Tour groups, stores)
Solution: County run a bus to and from the pier to stop at places, supporting
local businesses which do not receive cruise ship dollars now. Further support
generated by increased sales.
Page 18
OVERALL ISSUES
Group 2
• Services — Public safety; how to meet needs of community and visitors.
• Determining capacity of level of arrivals.
• Workforce development needs for maritime hotel workers.
Page 19
OVERALL ISSUES
Group 3
• Cultural sensitivity
➢ Are cruise lines addressing?
➢ What do visitors really want?
• Infrastructure
➢ Major harbor improvements to accommodate additional cruise ships.
➢ Accommodate cargo as well.
• Environment — dumping of waste
➢ Kona — long-term planning.
➢ How to fund? State/private/federal/cruise lines.
Page 20
OVERALL ISSUES
Group 4
• Hilo port facilities — Pier 4
Kona pier facilities
• Economic development
• Understanding big picture
Cruises as part of industry
• Downtown infrastructure
Restrooms, transportation, parking, etc.
• Safety — roads, pier, sidewalks, etc.
• Security problems, visitors
• West Hawaii/Industry
Tender problem — deep draft harbor
• Infrastructure
Piers
Get visitors out of pier area
• How cruise industry fits into bigger picture
Page 21
OVERALL ISSUES
Group 5
Infrastructure— 1, 2, 3
Ecology — 4, 5, 8, 9
Culture and Environment — 5, 6, 7
1. Safety.
2. Harbor infrastructure.
3. Local involvement.
4. Disposal solid waste recycles.
5. Environmental/cultural preservation versus growth cruise industry.
6. Merge divergent values to enhance quality of life for visitors and locals.
7. Negative impact Na Kanaka Hawal' i — gathering rights.
8. Discharge of human waste and trash (grey water).
9. Commercial activity on small local beaches.
A. Infrastructure:
(1) Piers, bathrooms, roads, lights, safety, resources, public transportation,
beautification.
(2) Cruise calendar versus community events.
B. Environment/Culture:
(1) Self containment, strict and enforced laws, carrying capacity, depletion of
resources.
(2) Replenishment of resources, preservation of culture; cultural liaison.
Page 22
OVERALL ISSUES
Group 6
Environment— 1, 3, 8, 9
Economic — 2, 4, 5, 6, 7
Maximize benefits to local *economy. Minimize impacts to cultural and natural
resources.
*Caveat: What definition are we using? Needs expansion.
1. Degradation of ocean resources.
2. Impact on quality of life.
3. Concern for Hawai is marine environment.
4. Current model of tourism not serving locals well.
5. Local people do not receive a high degree of benefit from the cruise ship
industry.
6. Jobs offered are only good for one segment of the community — singles
oriented.
7. Profit not being made by local people.
8. Environmental compliance is not verifiable under the Memorandum of
Understanding.
9. Enact the best legislation to prevent cruise ship air and water pollution.
Issues ID
1. More focus on what makes Hawaii unique.
2. Prevent negative impact on local environment and economy.
Page 23
END OF FIRST DAY
Evaluation
Page 24
SESSION EVALUATION - MARCH 9, 2004
PLUS
• Diversity of people
• No "hidden" agendas
• Ground rules
• Working together for common
goals
• Investment of time by County to
find
solutions
• Thank you to Shana
Page 25
TO CHANGE
• Microphone
• Agenda in advance
• Sit at tables or offer clipboards
• Roster of participants
• Should be one day instead of two
(a.m. — issues and concerns;
p.m. — solutions)
• Middle of legislative session — hard
to commit two full days
• List of what to expect
• Minimize diversions
DAY TWO
Page 26
MAYOR'S CRUISE SHIP ADVISORY TASK FORCE
Aupuni Center Conference Room
March 10, 2004
9:30 a.m. - 4:00 p.m.
AGENDA
Pule Kris Aton
9:30 a.m. - Welcome/Review Purpose
9:45 a.m. - Break into issue groups:
• Cultural x 2
• Environmental x 2
• Infrastructure x 2
• Economy
'Define each issue clearly
'Develop issue statement(s)
10:30 a.m. - Report back
10:45 a.m. - Break
11:00 a.m. - Groups identify top two solutions to address issue(s)
12 noon - Lunch
1:00 p.m. - Continue with solutions (recommendations)
2:15 p.m. - Break
2:30 p.m. - Report back
Vision review
4:00 p.m. - Wrap-up, closing statements, evaluation
Pule Kris Aton
Page 27
SOLUTIONS/RECOMMENDATIONS
"Given the four primary issues identified yesterday, break
into the following issue groups: culture, economy,
environment, and infrastructure. Define each issue
clearly and determine solutions or recommendations to
address the issue..."
Page 28
ISSUES/SOLUTIONS — CULTURE
• Morphing Hawaiian culture
• Malihini — uneducated to culture
• Loss of meaning and practice of aloha
➢ Industry employee
➢ Lack of respect
• Maintaining lifestyle of aloha
• Model for ho okipa
Page 29
ISSUES/SOLUTIONS — ECONOMIC DEVELOPMENT
• How do we get more business dollars from the cruise ship industry?
• How do we get involved?
➢ Product/packaging/investment
➢ Make it appealing to guests
➢ Goes on sale on board
➢ Get attention of NCL
• How do we understand passenger needs? (Profiles, come from)
How do we cut through red tape? Get started?
➢ Take care of the crew
❖ Specific packages/needs/areas to invest
❖ Local economy based
➢ Workforce issue — make or break sustainability of local economy
❖ Enough people?
❖ Peer co-education
➢ Job readiness/substance abuse
•3 Steps to re-educate NCL on Hawai i/appearance standards
❖ Change policies to encourage local hiring
• How do we get cruise ship dollars to be widespread throughout the local
economy?
➢ So everybody benefits and supports cruises
• Shipboard jobs/multiplier effect
• Natural resources and culture at forefront of all economic decisions; not just
dollars
• Local economy
➢ Home porting possibility
➢ Local procurement exclusivity
❖ Exhaust all possible venues before purchasing from mainland/other
countries
❖ Super 8 vendors (minority based)
❖ Repair and maintenance
Local products/providers on -board
➢ Services and activities
➢ ID contractor and establish equitable procurement policy
• Understanding of commission base
• Clear line of communication
Page 30
Revisit founding guideline:
• Preservation and advancement of Hawai'i's natural and cultural resources
be at forefront of all economic decisions.
• Establish (find!?) the clear line of communication (cruise line industry,
business, community).
• ID high yield opportunities.
• Importance of commission base (pay fees, for ship, they encumber huge
costs, too).
• Key to approaching NCL: What can we do to help them stay? Enhance
both sides (local and cruise line).
• Consider added value to community, i.e. developer creates park (for
community) as well as hotel.
• Consider NCL stats on return land visits at 65 percent.
• Top advertisement factor: happy tourist.
• Avoid "cherry picking syndrome" via a coordinated effort to do tours,
shopping, activities, procurement (i.e. Hilo cruise ship vendor's
association).
• Centralized voice/mouthpiece.
• Basic capacity building in order to best "package" Hilo local economic
base. Heighten quality of downtown Hilo area.
• Meet high-energy demand of this business (through coordinating
organizations).
• Pricing.
• Elevate unique offerings of Hilo. Hilo mystique versus Wal Mart.
Page 31
Economic development succinct statement: Issue
• How do we increase business money from the cruise ship industry? By
touching more of the community members.
• Preservation and advancement of natural and cultural resources at forefront
of economic decisions.
• Workforce issues: Make or break sustainability of local economy.
• Enhancing both sides of economic equation
➢ Cruise ship = Big Island economy
➢ Win =Win
• Hilo cruise ship vendor's association/centralized mouthpiece
➢ Caveat: "Price fixing" perception.
➢ Purpose of organization: Build capacity to exhibit Hilo mystique.
• ID high yield opportunities.
• Maximize local benefit via mergers with community and outside investors.
A. Not enough local workforce.
B. Develop criteria by which to measure problem and solution
➢ How do you measure aloha? Attitude, sincerity.
➢ Percentage of local workforce now and the percentage desired.
(Maybe it is the jobs being offered that is the problem)
• Conditions are difficult
• Dormitory
Crewing should be left to executive legislative level and focus on visitor = dollars
brought in.
Problems:
1. Conditions not appealing, schedule, support.
2. Workforce not utilized.
3. Need to reinforce/strengthen Hawaiian based knowledge in workforce
whether it be locals or mainlanders or foreigners.
Solutions:
1. Educate on appealing factors of conditions.
2. Training programs across board on/off ship.
3. Incentive to adopt training practices with cruise lines.
Page 32
Measure of progress: Increase in local employment ratio on -board
Resources/Stakeholders:
• Cruise industry
• B.I.W.C.
• Workforce Development and partners
• Specialists in training needs
• Decision maker: Mayor
• Business major venue of information to visitor and staff
Problem: Better mouse trap, prep a green area, create a protective wall (co-op
of interested stakeholders) designed to handle the current influx
• Lack of industry working well with community and vice versa
• Small business isolation/access/competitive
• Expand economic benefit of cruise industry out to:
Broader community
➢ Downtown Kona/Hilo work in progress; lack of cohesion
• Agricultural offerings, beef
How can we expand economic benefit of cruise line industry out to broader
community (i.e. agricultural, cultural, tours, downtown)?
Need to ensure return visit, change current stereotype, stay balanced within
reasonable means
Problems: (table for later discussion)
1. Need to get agricultural products on board.
2. Need to ensure/promote cultural/place integrity.
3. Tours expansion, how?
4. Downtown Hilo/Kona need improvement.
5. Small business unable to tap into large market because lack capacity.
Solutions:
1. Competitive pricing, quality products, availability, packaging, purchasing
process of cruise ships.
2. Develop mechanism that collectively presents products to cruise ships. Co-
op. Worst practice: ginger farmers.
3. ID stakeholders/resources: Farmers, County Department of Research and
Development, cruise ship industry/association, Big Island Visitors Bureau,
Destination Kona/Hilo, Big Island Farm Bureau and R.C.E.D.
Page 33
ISSUES/SOLUTIONS — ENVIRONMENT
How to protect the environment?
• Water — meeting all state water quality standards
• Air — fuel quality 2.8 sulfur now (.5 ideally recommended and used in other
locations); plug into electricity incineration (air)
• Land — carrying capacity/solid waste issues
1. Land capacity — limits — County ordinances or state management plans
2. Air — Federal law/state law
3. Water including solid wastes, hazardous waste, grey water, black water,
medical waste, sludge (human waste), incinerator waste
• Bilge water ) Federal law, state law; memorandum
• Ballast water (i.e. zebra mussel)) of understanding; state regulations
Questions:
1. How to prevent environmental mistakes that have occurred in other places?
2. How to get legislation and regulations to prevent damage (including
degradation)?
• What legislation do we want? High standards.
3. How to enforce laws already in effect?
• Anti -degradation policies/County zoning ordinance, etc.
• Monitoring/state discharge permit law
Solutions:
1. Pay through permit process to regulate industry.
2. Legislation (Bill 3116 — grey water only).
3. Independent labs.
Land issues:
1. Establish a working group to set up the 'carrying capacity" of those resources
(park, destination points, etc.) that are currently "in trouble" (e.g. Haunama
Bay) (ROP).
2. Establish regulations to enforce the newly established "carrying capacity' via
a "management plan."
3. Cruise ship industry should help to pay for some recreational or destination
points.
Page 34
Environmental solutions:
Government regulation of industry rather than self regulation via
Memorandum of Understanding.
2. Water — support passage of SB 3116 with additional amendments to address:
• Solid waste, hazardous waste, medical waste, oily bilge water and
incinerator ash.
• Incorporate all existing state water quality standards.
• Providing a mandatory inspection system, random and regular.
• All standards should be measured at the point of discharge (don't allow a
"mixing zone").
• Best solution: No discharge in state waters (i.e. within three miles or
land).
• Require licensed marine engineer on all ships to oversee monitoring,
sampling, overseeing log books.
• Require transponders on every valve to monitor discharges.
3. Air
• Require plug-in to shore side power where ever possible.
• Require incineration of trash "x" miles from the shore.
• Require fuel to be lowest sulfur concentration available.
Page 35
INFRASTRUCTURE
• Public transportation
• Safety and security
• Pier improvements
Facilities — non pier
• Beautification
• Human resources coordination
• Carrying capacity
Passengers/cargo
• Scheduling
Page 36
ISSUES/SOLUTIONS — INFRASTRUCTURE (NON PIER)
Facilities (Non Pier)
• Improve sidewalks from pier to destinations
➢ More crosswalks
• Lack of public restrooms
• Information centers to provide information to visitors
• Lighting — Hilo/Kona — safety concerns
• Trash receptacles — rubbish and recycle
➢ Need more quantity
➢ More frequent emptying
• Public parking — downtown, destinations
• Beautification — painted slipper path, tiki torches in Kona, planters
• Rack card stands —frequent/need more quantity/need consistent look
• Benches
• Permitted uses and signs on the sidewalks
• Public transportation
➢ Issue: Adequacy/diversity
➢ Statement: Provide adequate and diverse options
• Carrying capacity
• Coordination and scheduling
➢ Volunteers
➢ Training
➢ Communication with ship and business community
➢ Community program/liaison
• Safety and security
➢ Pier
➢ Security systems (effective and user friendly)
➢ County: Police, Fire, Civil Defense
➢ State: DOT, DLNR
➢ Federal: Coast Guard
Page 37
ISSUES/SOLUTIONS — INFRASTRUCTURE (PIER)
Pier Improvements
• Separate passengers/cargo facility
• Improve comfort stations
• Adequate lighting — night time visits
• Physical improvements
• Hilo — Piers 2 and 4
➢ Piers 1, 2 and 3 — Passengers
➢ Pier 4 — Cargo
• Kailua — adequate shade
• Look at competitive harbors
Adequate pier facilities to accommodate the increase in cruise ship (passengers)
Both — comfort stations
Both — lighting
Both — shade
Hilo — shed
Both — look at other harbors for ideas
Both — parking
Both — security
Adeguate facilities to accommodate carao (separate from passengers)
Hilo Harbor
• Lighting
• Covered shed
• Surface (subsidence problems)
• Traffic patterns
• Access (road) to pier (separate road access from passengers)
• Space (parking, cargo)
• Adequate berthing
• Parking security
Beautification (on pier)
• Plantings: Palms, etc.
• "Lava" pathways from ship to the gate (painted walkways?)
• "Hawai'i" feel
• Color schemes
• Signage — using Hawaiian themes (flowers, palms, etc.)
• Barriers to keep passengers safe
Page 38
• Color schemes
• Signage — using Hawaiian themes (flowers, palms, etc.)
• Barriers to keep passengers safe
Pier Improvements Solutions
• Separate facilities (passengers/cargo)
• Seek funding to proceed with improvements
State
Federal
➢ Private sector (users)
• Work in progress Pier 4 — 2007 start — fiscal
• Create organization of all stakeholders to address harbor infrastructure (e.g.
Port Authority, Port Commission or other formal or informal group)
• Increase fees
• Pier to accommodate passenger vessels only
• Pier to accommodate cargo only
Beautification
Both — Pathway painted for passengers walkway
Both — Plantings
Both — Barriers
Both — Signage
Both — Color schemes
Both — "Hawai' i" feel
Hilo — Carpeted pathway inside pier shed
Hilo — Vendor coordination and standards
Hilo — Booths regulated
Both — Welcome signs (contest)
Kona — Shed/pavilion on pier
Facilities
• Bathrooms/comfort stations
• Parking
Page 39
END OF SECOND DAY
Evaluation
Page 40
SESSION EVALUATION — MARCH 10, 2004
PLUS
• Mixture of people
• Collaboration/communication
Process
• Luncheon/presentations
• Lunch
• Positive support by Mayor's office
• Superferry invitation
TO CHANGE
• Not enough time to get into
weightier issues
• Need real name tags with
"affiliation" noted
• Use process to do a bigger Tourism
Plan
Page 41
APPENDICES
Page 42
APPENDIX A
Issues Worksheets by
Individual Participants
March 9, 2004
and
March 10, 2004
Page 43
March 9, 2004
Page 44
1. What is the issue?
Thousands of visitors coming to downtown Hilo or Kailua will need more
public restrooms, places to park the vans, more public transportation from the
pier, more trash receptacles, etc. They will impact downtown.
2. How does the issue relate to the topic being discussed?
3. What has happened to create this issue?
A sudden influx of visitors into a small concentrated area that is not at all
prepared.
4. Frame it as a question that an organization/entity could do something
about.
How can County government, while partnering with the cruise ship industry,
provide more public restrooms? Transportation? Public parking? Trash
receptacles? Street lighting for safety and for antique lighting? (It's
infrastructure.)
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
We will spoil what is so unique about historic cosmopolitan downtown Hilo!
1. What is the issue?
Condition of Kailua Pier, effectiveness of current improvements and liabilities
of not refurbishing entire pier.
2. How does the issue relate to the topic being discussed?
Poor condition of pier lessens quality of visitor experience and raises serious
liability questions.
3. What has happened to create this issue?
Poor pier maintenance as well as lack of pier maintenance over the years.
4. Frame it as a question that an organization/entity could do something
about.
What can County/State do to rectify the situation (i.e. funding), etc.?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Visitors going away with bad feelings, cruise lines abandoning Kona as a
stop, lawsuits from injuries caused by neglect in maintaining pier.
Page 45
What is the issue?
Determining the capacity or level of sustainability for the cruise ship industry
on the Big Island.
2. How does the issue relate to the topic being discussed?
Some people and cultures are the product, long run persistence of this
industry requires balancing interests of the host with the interests of the
guests.
3. What has happened to create this issue?
Uncertainty and conflict regarding the desirability of cruise tourism is related
to its size on Big Island.
4. Frame it as a question that an organization/entity could do something
about.
How can the County, State, and other entities that represent the people
assess the capacity (i.e. number of passengers/ships)?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
"Flash in the pan" cruise visits come for a while and leave if the product
quality becomes dissipated.
x:• xxx xxx
What is the issue?
Adequate (safe) roadways and sidewalks.
2. How does the issue relate to the topic being discussed?
Part of vision — "pathway away from pier..."
3. What has happened to create this issue?
Industry growth.
4. Frame it as a question that an organization/entity could do something
about.
What can be done to make our roads and sidewalks safer?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Accidents, lawsuits, "black -eye" to community.
xxx xxx xxx
1. What is the issue?
Lack of a Hawai' i -based workforce for our hotel operations.
Page 46
2. How does the issue relate to the topic being discussed?
Community wants jobs but qualified workforce is small so it's difficult to satisfy
the community's desire for jobs. Mainland recruiting can meet our need but
makes it more difficult to meet our desire to have a workforce that reflects our
desire for a culturally sensitive workforce.
3. What has happened to create this issue?
Low unemployment, nature of shipboard life is not for everyone, requirements
for MMD.
4. Frame it as a question that an organization/entity could do something
about.
How can the U.S. flag cruise industry and the community work together to
develop a workforce?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Jobs will go to the mainland and it will be more difficult for our on -board
product to be reflective of the culture of Hawai i.
1. What is the issue?
Enacting the best legislation to prevent cruise ship air and water pollution.
2. How does the issue relate to the topic being discussed?
It's an environmental issue.
3. What has happened to create this issue?
A history of cruise ship pollution that needs to be addressed and pending
legislation in the Hawaii State Legislature.
4. Frame it as a question that an organization/entity could do something
about.
How can I help enact the best legislation?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Consequences are air and water pollution from cruise ships that could have
been prevented.
1. What is the issue?
How to make Hawaii's natural and cultural resources be in the forefront of all
decisions made.
Page 47
2. How does the issue relate to the topic being discussed?
Every topic leads back to the natural and cultural resources (i.e. aloha,
environment, culture, integrity, economics).
3. What has happened to create this issue?
4. Frame it as a question that an organization/entity could do something
about.
How can we put Hawai'i's natural and cultural resources first?
What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Hawaii could become a place like anywhere else — Las Vegas. Florida
tourism is for the sake of tourism itself. There would be no connection
between the people and the place.
Y** YY* ***
1. What is the issue?
Quality jobs — unusual employment pattern where workers are on/off for long
periods.
2. How does the issue relate to the topic being discussed?
We would like to see cruise industry fill local employment needs — this work
pattern not good for heads of households, working moms, etc. Good for
young adults without kids.
3. What has happened to create this issue?
Cruise lines have employment pattern where employees work 12 (?) weeks
on ship then have two weeks off.
4. Frame it as a question that an organization/entity could do something
about.
How can the cruise ship industry and government restructure work patterns to
meet the employment needs of the local community?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Employees may be primarily transplants spending a few months to a few
years in Hawai'i rather than local job seekers. Or even people who are really
mainland residents taking these jobs.
Question: How and why did industry come up with this work schedule?
What is the issue?
Economic isolation of Hawaiians from corporate tourism business model.
Page 48
2. How does the issue relate to the topic being discussed?
Hawaiians are not a part of/included in the economic equation that drives the
tourist industry of Hawaii.
3. What has happened to create this issue?
Isolation from tourism rooted in blatant exploitation from the onset of tourist
mentality way back in historical context.
4. Frame it as a question that an organization/entity could do something
about.
How can Hawaiians be rightfully acknowledged as the key factor of this
economic equation?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Hawaiian protests at piers, growing dissatisfaction of current business
environment, strategic campaigns against the continuance of exploitation of
Hawaiian culture for profit of `other."
1. What is the issue?
a) Environmental compliance is not verifiable under the MOU.
b) Cruise -related tourism supplants local needs, and profits often leave the
area.
2. How does the issue relate to the topic being discussed?
a) Hawaii needs clean water/healthy reefs to maintain tourism economy.
b) "Healthy economy" must meet living needs of locals.
3. What has happened to create this issue?
a) Cruise ships are not regulated under state or federal law.
b) Cruise ships are like "box stores" — they cater to the masses.
4. Frame it as a question that an organization/entity could do something
about.
a) How can we regulate the industry?
b) How can we maintain our local culture and infrastructure?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
a) Losing what brings everyone to Hawai i; and
b) Sustains Hawaiians.
1. What is the issue?
Local people do not benefit to a great degree economically from the cruise
ship industry.
Page 49
2. How does the issue relate to the topic being discussed?
It relates directly in that cruise ships have been arriving and utilizing our
resources with little contribution to infrastructure, purchase of products, etc.
3. What has happened to create this issue?
Lines of communication are not open as to how to service the needs of the
industry (i.e. ag products, development of tours, jobs, etc.).
4. Frame it as a question that an organization/entity could do something
about.
How can the cruise ship industry contribute to the economy of our County?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
The industry will be utilizing more of our resources and provide only small
returns to retailers, tour operators, and such.
1. What is the issue?
Degradation of ocean resources.
2. How does the issue relate to the topic being discussed?
People who live here are contributing to the degradation but cruise ships drop
off large numbers of people at one time.
3. What has happened to create this issue?
More cruise ships are coming to Hawaii and more small businesses are
wanting to capitalize on the passengers being here.
4. Frame it as a question that an organization/entity could do something
about.
Can you limit the number of people you bring to any given place and can you
require a short educational session before going to the site.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
The resources continue to degrade until neither the tourists nor the locals can
enjoy them (but not before there is an ugly confrontation between them).
Environmental Impact & Economic Impact:
1) MAXIMIZE BENEFITS TO LOCAL ECONOMY
More focus on what makes Hawaii unique.
2) MINIMIZE IMPACT ON CULTURAL AND NATURAL RESOURCES
Offset negative impact on local environment and economy.
Page 50
What is the issue?
How to pay for infrastructure changes.
2. How does the issue relate to the topic being discussed?
3. What has happened to create this issue?
4. Frame it as a question that an organization/entity could do something
about.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
1. What is the issue?
Increase volume of people in the port area (Hilo Harbor).
2. How does the issue relate to the topic being discussed?
Infrastructure improvement — economic development.
3. What has happened to create this issue?
More passenger ship volume.
4. Frame it as a question that an organization/entity could do something
about.
How do we improve the infrastructure in the port area?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
More accidents and chaos in area.
1. What is the issue?
Pollution — human waste, exhaust, trash pollutants.
Frail infrastructure — roads, transportation.
Community events (scheduled) versus cruise ship arrivals.
2. How does the issue relate to the topic being discussed?
Taking care of what we have.
3. What has happened to create this issue?
Increase in people, traffic, lack of planning, lack of regulations.
Page 51
4. Frame it as a question that an organization/entity could do something
about.
How can the cruise ship industry work with us to solve the issues?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Loss of culture, people, marine life, and loss of Aloha.
1. What is the issue?
Negative impact on the Hawaiian people and their culture.
2. How does the issue relate to the topic being discussed?
Direct impact because cruise ships are bringing a new tidal wave of
conditions, attitudes, and circumstances that result in the diminished status of
Na Kanaka Hawai'i.
3. What has happened to create this issue?
Eighty years of isolation, degradation of cultural values, devalue of our "wahi
pana," compromise of Na Kanaka sense of place.
4. Frame it as a question that an organization/entity could do something
about.
What is the cruise ship Ho'okupu to Na Kanaka Hawaii?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done?
Status quo = loss of goodwill and anti -cruise ships.
1. What is the issue?
Continuing to enhance the quality of life for residents and visitors. How do we
merge divergent values to enhance experience?
2. How does the issue relate to the topic being discussed?
Cruise ships impact the quality of life through economics, hospitality, safety,
environment, and lifestyle differences.
3. What has happened to create this issue?
Sudden growth of tour capacity — 9/11 and no foreign trance (?), good
economy, discretionary cash.
4. Frame it as a question that an organization/entity could do something
about.
What can we do to turn/mitigate impacts? Create a positive experience for
residents and visitors?
Page 52
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
One -business towns, decreased visitor experience, decrease in
environmental quality — less or diminishing cultural values. Diminished quality
of life.
1. What is the issue?
Disposal of solid waste and recyclables. The Big Island has limited landfill
capacity, especially in East Hawai'i, and limited funds to incentive recycling
by its residents and businesses.
2. How does the issue relate to the topic being discussed?
Waste if created both during cruises and when passengers disembark for
shore tours. Beverage containers are a big part of waste created in visitor
industry and Hawai'i is implementing a "Bottle Bill."
3. What has happened to create this issue?
The solid waste strain on island is increasing faster than its population
growth. Many factors contribute, but part of the increase is attributable to
more visitors.
4. Frame it as a question that an organization/entity could do something
about.
How can the cruise industry assist the County in extending the life of its
landfills and insuring all waste is properly disposed of and/or recycled.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Increased litter and reduced landfill life.
What is the issue?
Is the cruise industry contributing to the development of sustainable tourism?
Cultural and environmental preservation versus growing cruise industry.
2. How does the issue relate to the topic being discussed?
Is the cruise industry growing with integrity? Does the cruise industry
collaborate with the community? Is the preservation of culture and
environment a consideration for cruise industry?
3. What has happened to create this issue?
Community feels "locked out" of growth process. Community values are not
being considered. Environmental resources not being respected.
4. Frame it as a question that an organization/entity could do something
about.
Page 53
How can the cruise industry demonstrate its commitment to Hawaii? How
can the cruise industry contribute to sustainable tourism?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done?
• Depletion of resources
• Conflict escalation
• Na Kanaka Hawaii
What is the issue?
Bad lighting at night and lack of crosswalks lead to a safety issue for locals
and visitors. No lights on pier.
2. How does the issue relate to the topic being discussed?
No safety, no visitors. Even locals don't want to walk the streets at night.
3. What has happened to create this issue?
County needs to put brighter bulbs in street lamps from King Kam to Bubba
Gump's and replace burnt out ones.
4. Frame it as a question that an organization/entity could do something
about.
Re: Lighting — request to County
Re: Crosswalks — same
Re: Pier — request to State
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
No safety, no visitors. No night activity in village.
What is the issue?
We have a visitor's booth being manned by volunteers who are very
concerned with the appearance and safety of the pier.
2. How does the issue relate to the topic being discussed?
Mr. Birnie told me about $5 million have been allotted for renovation and work
is slated (finally) to start in a couple of months. I'm optimistic.
3. What has happened to create this issue?
Government apathy.
4. Frame it as a question that an organization/entity could do something
about.
It's a moot question for now.
Page 54
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Cruise lines will have to give up coming to Hilo. Understand Kona is not
much better so we may not be losing to Kona at this point.
1. What is the issue?
Safety of visitors.
2. How does the issue relate to the topic being discussed?
Providing a safe environment for our visitors, enabling them to experience the
Aloha of our island.
3. What has happened to create this issue?
Street crime, fueled by the drug scene, making visitors the target of those
looking for quick, easy money.
4. Frame it as a question that an organization/entity could do something
about.
The County needs more funding to hire more police officers, to provide for
greater police presence, but the community needs to address the problems of
drug use, unemployment, education, recreation, etc.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
If nothing is done, visitors will no longer desire to come to the island, resulting
in lost jobs, revenue, etc.
What is the issue?
How to get all parties involved to work toward making this venture work for us
all.
2. How does the issue relate to the topic being discussed?
It relates to our keeping the Hawaiian's integrity and value system intact.
Keeping Hawaii a place that's clean, sate and economically sound.
3. What has happened to create this issue?
Misunderstanding and self-interest.
4. Frame it as a question that an organization/entity could do something
about.
More gatherings like this, including all to work together toward a better
Hawai' i.
Page 55
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Deterioration of our way of life.
1. What is the issue?
Continue quality services to our community as well as our increased visitor
count.
2. How does the issue relate to the topic being discussed?
Two thousand passengers and 1,000 crew members per cruise ship visit.
3. What has happened to create this issue?
Influx of number of cruise ship visits.
4. Frame it as a question that an organization/entity could do something
about.
How can the County and State meet its obligation to provide quality services
to its residents as well as its visitors?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Poor services.
1. What is the issue?
Small business owners not being able to break through the good old boy
network. How do all those who want to get involved, get involved?
2. How does the issue relate to the topic being discussed?
Lack of communication from cruise line to community leaders to community.
3. What has happened to create this issue?
Scarcity mentality.
4. Frame it as a question that an organization/entity could do something
about.
How can we break down old networks of narrow communication with new,
innovative and broad networks of communication?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
The uninformed remain ticked off.
Page 56
1. What is the issue?
Hilo Port infrastructure — Pier 4 development as top priority. Refurbishment of
Piers 2 and 3 terminal for passenger accommodation.
2. How does the issue relate to the topic being discussed?
Free up Piers 2 and 3 for passenger terminal. Separate passenger and cargo
activities (non -compatible).
3. What has happened to create this issue?
Safety — separation of cargo and passenger operations. Operational
inefficiency of old and inadequate facilities. Increase in passenger (cruise)
industry.
4. Frame it as a question that an organization/entity could do something
about.
What do we need to do to modernize Hilo's port and harbor facilities to
efficiently and safely accommodate cargo and passenger needs?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Harbor capacity in periodic bottleneck stage. Safety is currently
compromised, also efficiency. Backup (?) yards and piers are in advanced
states of deterioration. Passengers will have increasingly negative
experiences. Cargo volumes will be constricted.
xxr xxx :xx
1. What is the issue?
How can West Hawaii maximize on cruise ship industry?
2. How does the issue relate to the topic being discussed?
Increase of cruise ship passengers in the future.
3. What has happened to create this issue?
Expansion of the cruise ship industry and expansion (?) of the passenger act.
4. Frame it as a question that an organization/entity could do something
about.
Would the development of a deep draft harbor — West Hawai' i — maximize the
economic opportunity and address waste issues through providing waste
treatment services and the service lower (?) the environmental concerns.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
West Hawaii would not consistently (?) enhance the economic opportunity of
the increase of the cruise ship industry.
xxr xxx www
Page 57
1. What is the issue?
Economic development
How does the issue relate to the topic being discussed?
The cruise ship industry is giving the economy of East Hawaii a big boost.
3. What has happened to create this issue?
The cruise ship industry has increased its visits to Hilo.
4. Frame it as a question that an organization/entity could do something
about.
How can the State improve port facilities to accommodate the increased
visitations?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
The cruise ship business is growing, if better facilities are not made the
industry will stagnate.
1. What is the issue?
Commercial activity at our small, local beaches (where, by law, none is
allowed).
How does the issue relate to the topic being discussed?
Cruise ship sending busloads (up to 50) to Lele'iwi beaches when there's not
enough room for local use.
3. What has happened to create this issue?
Selling snorkeling land trips (also, some SCUBA, but smaller groups so it's
manageable... but still illegal).
4. Frame it as a question that an organization/entity could do something
about.
Could cruise ship industry put some funds into improving Bay Front as a
beach destination for passengers?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
a) Ruined eco -system (coral is being crushed by novice snorkelers).
b) Locals confronting tour operators. Locals know these are local beaches.
There's not room for busloads of tourists.
Hilo is not known for beaches — tourists need to go to Volcano, or downtown
to Tsunami Museum, Lyman Museum, and shopping; Wailoa Center,
Kamehameha Statue, Rainbow Falls and Boiling Pots, Kaumana Cave,
Akaka Falls, Tropical Gardens, Scenic Drive.
Page 58
1. What is the issue?
Not enough volunteers in existence. Get more online.
2. How does the issue relate to the topic being discussed?
Communication and education.
3. What has happened to create this issue?
Construction in progress.
4. Frame it as a question that an organization/entity could do something
about.
Not much. Just use Plan I.
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Goes down the tubes.
1. What is the issue?
Harbor infrastructure — berthing, space, congestion, traffic, safety,
accommodations. Mixing of passengers and freight.
2. How does the issue relate to the topic being discussed?
Economic growth/accommodating passenger vessels and community at
large/working together for results.
3. What has happened to create this issue?
Growth of passenger industry/lack of planning and funds.
4. Frame it as a question that an organization/entity could do something
about.
What can stakeholders do to find resolve?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Unrest and tension among users and community/potential loss of passenger
vessels/accidents — safety.
1. What is the issue?
Method of security on/off ships ... poorly handled — overkill.
2. How does the issue relate to the topic being discussed?
Visitor and resident experience.
Page 59
3. What has happened to create this issue?
Fear.
4. Frame it as a question that an organization/entity could do something
about.
How can we streamline present badly run operation. (Example: good
experience — Alaska.)
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Ships could cancel port — guests go away with bad experience of rude
method of Hawaii.
1. What is the issue?
Dumping of waste, whether accidental or intentional, in or near shore —
admitting same and remedying same.
2. How does the issue relate to the topic being discussed?
Obvious.
3. What has happened to create this issue?
Effluent matter (solid form) has washed into our historic fish pond on
numerous occasions —along sea wall fronting Hulihee Palace.
4. Frame it as a question that an organization/entity could do something
about.
How can industry avoid these accidents, then clean them up afterwards?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Yuk! Fish die, waters smelly and disgusting, health hazard to swimmers and
fishermen!
1. What is the issue?
Harbor ability to accommodate increased number of cruise ships while still
accommodating freight carriers.
2. How does the issue relate to the topic being discussed?
Hilo Harbor unable to handle more than one large ship at a time (and one
small ship).
3. What has happened to create this issue?
Huge increasing port calls.
Page 60
4. Frame it as a question that an organization/entity could do something
about.
Support for harbor expansion (Hilo).
Support for pier improvements (Kona).
5. What are the consequences of not addressing this issue (what might
happen if nothing were done?
1) Conflicts for pier space between cargo carriers and cruise ships.
2) Possibility of turning away cruise ships.
3) Less than optimum experience for guests.
1. What is the issue?
Influx of tourists versus preservation of lifestyle.
2. How does the issue relate to the topic being discussed?
Focus on opportunities for economic development and perpetuation of
culture.
3. What has happened to create this issue?
Lack of understanding of unique Hawaiian culture.
Lack of consistent communication network to this end (Note: NCL is doing a
commendable job but not county -wide system).
4. Frame it as a question that an organization/entity could do something
about.
How can our County promote the Big Island aloha spirit by perpetuating our
unique lifestyle?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Continuous resistance, misconceptions from larger community.
1. What is the issue?
Infrastructure improvements to pier— either major harbor improvements or
ancillary improvements, e.g. signage, ambience, etc.
2. How does the issue relate to the topic being discussed?
Directly impacts the ability of Hawai i/Hawaii Island to sustain or increase
number of cruise ships to Hawai'i.
3. What has happened to create this issue?
Increase by cruise ships.
Lack of fiscal resources or funding options for major improvements.
Lack of foresight by legislature to allocate resources.
Page 61
4. Frame it as a question that an organization/entity could do something
about.
How can the DOT and DLNR garner financing to improve or renovate much-
needed facilities in order to accommodate the increases forecasted?
5. What are the consequences of not addressing this issue (what might
happen if nothing were done)?
Loss of cruise ship business resulting in negative economic impact to the
State.
Page 62
March 10, 2004
Page 63
1. What is the issue?
Will safety and security infrastructure be adequate to accommodate growth of
visitor traffic?
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What' sorts out process and content. Example: How
can we...
How can we provide for effective, efficient, user-friendly safety and security
services (i.e. Kona arrivals)? Minimize user inconvenience within desired
level of security.
3. What has happened to create this issue?
(1) More on -shore population is likely to increase need for police/fire services.
(2) Higher security alert levels for mass transportation.
(3) Screening first part of visitor experience.
(a) Who is involved?
Visitors, host community, safety/security, responsible parties: DOT,
DLNR, Coast Guard, County Police and Fire.
(b) Who is not involved?
(c) Who is affected by the problem?
Visitors, safety/security, responsible parties, host community.
(d) Who is not?
(e) When is it occurring?
Incidental or incident -based.
(f) When is it not?
(g) Where are the symptoms being experienced?
On pier, on the seas, on shore.
(h) Where not?
4. What are the symptoms of the issue?
5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why:
Why:
Why:
Why:
Why:
Page 64
6. What is the best possible resolution of the issue?
(1) Deploy resources from Honolulu to neighbor islands; through usual
avenues.
(2) Watch unfolding imports with dynamic interactive response to county -level
problems.
(3) Control the growth; allow only so many ships per day/certain number of
disembarked passengers and crew per day.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
Low frequency, high risk negative outcomes.
Need to use methods of analysis from insurance.
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
9. List resources and stakeholders that need to be part of the proposed
solution.
Federal TSA, Coast Guard,
State DOT, DLNR
County Police Department,
Homeland Security
Fire Department, Civil Defense
What is the issue?
Lack of cultural sensitivity and protocol from malihini/visitors/cruise ships.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What" sorts out process and content. Example: How
can we...
How do we overcome the lack of cultural sensitivity and protocol from
visitors?
3. What has happened to create this issue?
(1) Increased population, people and tourists.
(2) Cruise ship lack of commitment to the culture.
(a) Who is involved?
???????????
(b) Who is not involved?
HTA, visitor industry.
(c) Who is affected by the problem?
Everyone who lives here.
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(d) Who is not?
People who don't know about the culture or know that a cultural
experience exists.
(e) When is it occurring?
Now! l l
(f) When is it not?
???????????
(g) Where are the symptoms being experienced?
Communities. Everywhere the visitor has an economic influence.
(h) Where not?
???????????
4. What are the symptoms of the issue?
5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why: Visitors leave Hawaii without the full understanding?
Why: Are the cultural practitioners left out?
Why: Don't we give tourists more cultural sensitivity training?
Why: Has the cruise industry not invested in cultural programs?
Why:
6. What is the best possible resolution of the issue?
(1) Education.
(2) Cruise ship industry committed to investing in cultural programs.
(3) Cultural practitioners from each island.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
(1) Every employee of the cruise ships passes a cultural exam.
(3) Cultural Advisory Commission to the cruise industry.
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
Pro's Con's
Better sales tool Dissatisfied host/local hostility
Comfort w/culture Non-qualified speaker (resource person)
Value for passenger Others in charge
Cultural practitioners as presenters
Culture Commission -sounding board
Supportive community
Self direction
Diversified economy
Page 66
9. List resources and stakeholders that need to be part of the proposed
solution.
Kanaka Hawai' i
Kanaka Maoli
Kanaka Haole
Tax dollars
HCC — TGDT
UH
Resources: Hawaiian language - culture
1. What is the issue?
Protecting the environment.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What' sorts out process and content. Example: How
can we...
How to prevent mistakes that occurred elsewhere?
How to get legislation and regulations to prevent damage. What legislation
do we want?
How to enforce laws already in effect? Anti -degradation policies, County
zoning ordinances, monitoring permit law.
3. What has happened to create this issue?
(a) Who is involved?
State legislature
Governor
Cruise ship industry
Public
County agencies
(b) Who is not involved?
(c) Who is affected by the problem?
Everyone who lives in Hawaii.
(d) Who is not?
(e) When is it occurring?
When cruise ships are in Hawaii waters.
(f) When is it not?
(g) Where are the symptoms being experienced?
Polluted air, polluted water, over capacity use of public facilities.
(h) Where not?
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4. What are the symptoms of the issue?
Discharge of smoke from stacks.
Over crowded public beaches and parks.
Fuel in water.
5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why is the industry unwilling to be regulated like all other dischargers?
Why isn't the industry willing to change its on -board practices to eliminate
potent sources of pollution such as photo shop, dry cleaning?
Why is the industry unwilling to avoid sensitive habitats for marine mammals?
Why:
Why:
6. What is the best possible resolution of the issue?
Effective legislation by State, County and Federal governments to control all
pollution sources.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
9. List resources and stakeholders that need to be part of the proposed
solution.
Cruise ship industry
State and County governments
Public
1. What is the issue?
Pier improvements.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What" sorts out process and content. Example: How
can we...
I What has happened to create this issue?
(1) Time and wear
(2) Additional people, ships
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(3) Lack of funding, planning
(a) Who is involved?
Community
Government
Cruise ship industry
(b) Who is not involved?
We're all involved.
(c) Who is affected by the problem?
Everyone.
(d) Who is not?
We're all affected.
(e) When is it occurring?
Every day.
(f) When is it not?
(g) Where are the symptoms being experienced?
Wear and tear.
(h) Where not?
4. What are the symptoms of the issue?
S. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why:
Why:
Why:
Why:
Why:
6. What is the best possible resolution of the issue?
Funding and planning
Predicted, analyzed consequences
Involvement of all
7. For each possible solution, develop criteria by which to measure the
problem and solution.
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
9. List resources and stakeholders that need to be part of the proposed
solution.
Cruise ship industry
Page 69
Government
Community
All associated with harbors, Young Brothers, Matson, etc.
Stakeholders
1. What is the issue?
Lack of adequate and diverse public transportation.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What" sorts out process and content. Example: How
can we...
How do we alleviate the lack of adequate and diverse public transportation,
etc.?
3. What has happened to create this issue?
Very limited options for passengers getting off ships. Examples: No beach
shuttles Kona/Hilo. Few downtown shuttles Kona/Hilo, no
jitneys(?)/carriages/pedi-cabs, etc.
(a) Who is involved?
Passengers, merchants, County
Cruise ships
Associations, public
(b) Who is not involved?
State?
(c) Who is affected by the problem?
Passengers, merchants, public
Cruise ships
(d) Who is not?
(e) When is it occurring?
Every visit.
(f) When is it not?
(g) Where are the symptoms being experienced?
At piers, downtown.
(h) Where not?
4. What are the symptoms of the issue?
Passengers wandering around with no direction or purpose.
Unhappy passengers who can't get to town, beaches, etc.
Unhappy merchants who aren't benefiting from passengers.
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5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why doesn't County provide any public transportation for cruise passengers?
Why do so few merchants provide transportation?
Why:
Why:
Why:
6. What is the best possible resolution of the issue?
Several transportation options for passengers including easy transportation to
town, beaches, tours, etc.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
Measure problem: Passenger observation and questioning to determine
needs and wants. Cruise personnel questioning to determine needs and
wants. Focus groups of cruise personnel, merchants tour operators, and
government to examine possibilities.
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
Huh?
The easy solution of having the cruise industry and/or government provide
services is not likely to happen. The cruise industry will have to see a direct
profit to act and government is far too unresponsive in the short term. In all
likelihood the solutions will be developed by associations of merchants and/or
entrepreneurs who can benefit most by expanding transportation availability
and options. Government can help by streamlining of any needed permitting.
Cruise industry can help by promoting whatever options are developed.
9. List resources and stakeholders that need to be part of the proposed
solution.
Cruise personnel, merchants, tour operations, government, entrepreneurs,
pier/port operations and contractors, public.
1. What is the issue?
Lack of public services and facilities at the visitor destinations like Historic
Downtown Hilo and Kailua Village.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
Page 71
points to time. "What" sorts out process and content. Example: How
can we...
How can we increase public services and facilities to accommodate increased
visitor traffic from cruise ships?
3. What has happened to create this issue?
Cruise ships bring a large amount of people at once, as compared to our day-
to-day normal usage.
(a) Who is involved?
Cruise ship industries
County (P&R, DPW) and
Merchants and land lords
Community organizations
(b) Who is not involved?
State (DOT, DLNR)
(c) Who is affected by the problem?
Merchants and landlords
Visitors
Residents
(d) Who is not?
(e) When is it occurring?
It occurs on "ship days."
(f) When is it not?
(g) Where are the symptoms being experienced?
• Overflowing trash cans
• Fear to walk at night due to poor lighting
• Can't find a place to park
• Fear to walk to downtown due to inadequate sidewalks
• Visitors spend less time in our community due to lack of public
restrooms
• More calls are coming into Visitor Aloha Society of Hawaii (VASH)
(h) Where not?
4. What are the symptoms of the issue?
See above
5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why is the community and
improvements?
Why is safety not an issue
Why:
Why:
Why:
County not investing in making these facility
on a County level?
Page 72
6. What is the best possible resolution of the issue?
(1) Generate Funds = charge TAT to the cruise lines? = a hotel that floats
The $4.50/head tax should not go into State General Fund but rather go
back to the counties in proportion to the visitors on that island.
(3) County and State budgeting to provide facilities and services.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
(1) How many additional trash cans are put in place?
(2) Is there less litter?
(3) Is there less crime and less accidents due to improved lighting?
(4) Does there seem to be a flow in pedestrian traffic?
8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
9. List resources and stakeholders that need to be part of the proposed
solution.
(1) Merchant associations and chambers and community associations
(2) County (P&R) (DPW) and State (DOT) (DLNR) (HTA)
(3) Landlords
(4) Cruise ship industry
(5) County Council
(6) University of Hawaii
1. What is the issue?
Beautification off pier to enhance visitor's and resident's experience.
2. Frame it as a question that stakeholders could do something about — a
question invites an answer. "How" suggests a process. "Where"
directs us to a location. "Who" identifies the people involved. "When"
points to time. "What" sorts out process and content. Example: How
can we...
How can we improve the physical appearance en route to and within the
cruise visitor's destinations?
3. What has happened to create this issue?
The rapid growth of the cruise ship industry has not allowed proper planning
and funding.
(a) Who is involved?
Cruise ship industry
County (P&R) (DPW) & State (DLNR) (DOT)
Merchants and landlords
Community organizations
Page 73
(b) Who is not involved?
(c) Who is affected by the problem?
Residents
Cruise & non -cruise visitors
Merchants & landlords
(d) Who is not?
(e) When is it occurring?
An ongoing issue.
(f) When is it not?
(g) Where are the symptoms being experienced?
• Graveled areas in downtown Hilo are not planted.
• Hilo's slippa path from pier is now faded.
• Tiki torches on Kailua sea wall have been removed.
• Emma Square in Kailua Village not cared for in Kona.
• Liholiho Park (next to EHCC) is not for in Hilo.
• Lack of benches for visitors to rest.
• Hilo Farmer's Market, though a great draw and of economic benefit, is
unsightly: tarps, gravel to walk on, no landscaping, no trash cans, etc.
• Unpermitted merchandise, cafe tables, signage on sidewalks.
(h) Where not?
4. What are the symptoms of the issue?
5. "Why" questions always seek the underlying cause; by asking at least
five "whys", you increase the likelihood of finding the root cause and
not settling on symptoms.
Why is the community and County not investing in beautifying these areas?
Why did we allow the "local" flavor (example: tiki torches and faded slippa
path) to fall by the wayside?
Why aren't the landlords of the Hilo Market Street area required to reinvest,
clean up and beautify their properties?
Why aren't the unpermitted uses or signs on sidewalks being enforced?
Why:
6. What is the best possible resolution of the issue?
Creating a unified beautification plan for each visitor destination that involves
merchant associations, community groups, County and State government,
landlords, etc. and seeks out private and public funding.
7. For each possible solution, develop criteria by which to measure the
problem and solution.
(1) Surveying the visitors and asking them what was their quality of
experience.
(2) Surveying the merchants for their feedback on what the visitors have told
them.
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8. Predict and analyze consequences (pro's and con's) for each
alternative, including impacts on values as objective conditions.
Evaluate how consequences vary for different groups. Compare all
consequences for all alternatives.
Alternative — no beautification status quo? Complacency and neglect will set
in, loss of "local" flavor, loss of "Aloha," not a good experience for visitor
means loss of visitors.
9. List resources and stakeholders that need to be part of the proposed
solution.
See number 6 plus addition of cruise ship industry.
Page 75
APPENDIX B
List of Participants
Page 76
MAYOR'S CRUISE SHIP TASK FORCE
List of Participants
NAME
ORGANIZATION
3/9/04
3/10/04
ADAMS, Dave
Botanical Gardens
X
X
ANDERSON, Muriel
Hawaii Tourism Authority
X
X
APPLEGATE, George
Big Island Visitors Bureau
X
X
ARAKAKI, James
Hawaii County Council
ARNOTT, Doug
Arnott's Lode
X
ATON, Kris
Hui Kalaiaina
X
X
BARTON, Liz
HIEDB
X
BIRNIE, Carleen
Daughters of Hawaii
X
X
BIRNIE, Ian
DOT, Harbors Division
X
X
BOOT, Larry
Kailua Village Merchants
Assn
X
X
BOOT, Muriel
Kailua Village Merchants
Assn
X
X
CARDEN-McDONALD,
Sherri
Community
X
X
WEBER, Larry for
CHAT, Charles
Hawaii County Police Dept
X
X
CHIN, Russell
Matson Navigation
X
X
COELHO, Annie
COHEN, Gershon
Earth Island Institute
X
X
DEAN, Bob
Destination Kona Coast
X
X
ENGELHARD, Patricia
Dept. of Parks and
Recreation
X
X
FARNHAM, Richard
Destination Kona Coast
X
X
FOX-GOLDSTEIN, Judith
University of Hawaii at Hilo
X
X
Page 77
FUJIMOTO, Ruth
Community
X
X
FUJIYAMA, Ken
Nani Maui Gardens
X
GUMAPAC, Kale
Hui Kalaiaina
X
X
HANAGAMI, Blayne
DLIR, Workforce Dev. Div.
X
X
HAHN, Dale
Norwegian Cruise Lines HI
X
HAWE
Hui Kalaiaina
X
HELFRICH, Paula
HIEDB
X
HIGASHI, Roland
Japanese Chamber of
Commerce
X
X
HERBST, Jeanne
Destination Hilo
HERKES, Marni
Community
X
X
HOLSCHUH, Fred
Hawaii County Council
HONG, Glenn
Younq Brothers
X
X
JACOBSON, Bob
Hawaii County Council
JOESTING, Linden
DOT, Harbors Division
X
X
JOHNSON, Rex
Hawaii Tourism Authority
KAHANANUI, George
KANAHELE, Pualani
Hawaii Community College
KEKAI, Hank
Kupuna Council
X
X
KENNEDY, James
Hawaii Island Chamber of
Commerce
KINDRED, Troy
Civil Defense Agency
X
X
LARSON, Mary Bea
Leleiwi Community Assn
X
X
MARQUES, Kawika
Kealakehe Ahu ua'a 2020
X
X
MATSUMURA, Ernest
Kanoelehua Industrial Area
Association
X
x
McCLURE, Bruce
Dept. of Public Works
x
MERMEL, Jeff rey
DIA
x
x
Page 78
MURPHY, Nancy
DLNR
X
X
O'HORA-WEIR, Eileen
Dept. of Environmental M mt
X
X
PACHECO, Cindy
Kona-Kohala Chamber
X
PAIVA, Paul
Fire Department
X
X
ROTHSTEIN, Jerry
Environment
X
X
ROY, Mikahala
X
SAKAI, Marcia
University of Hawaii at Hilo
X
X
SHAW, Patrick
North West Cruise Ship Assn
X
SKUBY, Timothy (Capt.)
Coast Guard
SMITH, And
Governor's Liaison
X
TAKAHASHI, Ron
Dept. of Public Works
X
TOGUCHI, Charles
North West Cruise Ship Assn
X
WAGNER, Walter
World Botanical Gardens
X
WEBER, Larry for Charles
Chai
Police Department
X
X
WEST, Rick
Pier Task Force
X
YADA, Harry
DLNR
X
X
YOKOYAMA, George
HCEOC
YUEN, Chris
Planning Department
X
X
ZELLER, Bob
Ocean View Chamber
Page 79