COM 0521.037 2002-2004 - Laserfiche WebLink

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Dispatcher Supervisor Position Notes Want to provide the best service to public and not always able to because of periods of overload (insufficient dispatchers to handle incoming and ongoing alarms). (example on other paper) Too much overtime for the dispatchers: Causing overworked, tired employees. Creates family problems and may lead to a inefficient employees, poor morale, dispatch turnover (quitting employees). **check schedule handout** Overtime day every week plus frequent 12 hour shifts. Minimal time off, 24 hours mid to mid = 1 day off Worked 10 days in a row, different shifts. No meal period: Choking while trying to eat and work — a dispatcher went to ER Mult. dispatchers with back trouble, sitting long periods without a break. Hours of meetings between union and Fire Chief to try and cope with shortage. Need an operational supervisor to enhance decision making capabilities for questionable situations (see example on other handout). Help with workload and major alarms. Speed up operations (and service) by a prompt decision making. Better ability to provide accurate information to other command personnel, other agencies, and public (news media). Dispatchers essential part of the system. They are the only ones that have a hold on all that is happening and become a crucial link in the system. National Association of Emergency Dispatch decribes the dispatcher as the first person at the scene. Need manpower to adequately perform our job and give the best service that our island's people deserve. Don't want half a dispatcher working (exhaustion) or 1 that is too occuppied to give complete service. Comm. No. S M Ref. To: heae' Ref. Date MAX 1 9 7004 _