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Harry Kim Christopher J. Yuen
Mayor _ . Director
~'•+i';, Brad Kurokawa, ASLA
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PLANNING DEPARTMENT
101 Pauahi Street, Suite 3 Hilo, Hawaii 96720-3043
ApTll 16, 2007 (808) 961-8288 • FAX (808) 961-8742
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Mr. Duane Kanuha, Manager
Kohala Aina Partners, LLC
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101 Aupuni Street, Suite 206
Hilo, Hawaii 96720 - can
Deaz Mr. Kanuha: =
Change of Zone Ordinance No. 93-109 (P.EZ 747)
Applicant: Surety Kohala Corporation y
Subject: Compliance With Condition H (Job Training Program)
TMK: 5-7-3: Portion of 2 and 10
This is to acknowledge receipt of your letter dated February 26, 2007 with the attached
Preliminazy Job Training Program. We accept this preliminary job training program and
acknowledge its compliance with Condition H of Change of Zone Ordinance No. 93-109,
which states:
H. A job training program for the operating phase of the hotel shall be
developed and submitted to the Planning Director for review and approval
prior to the receipt of Final Plan Approval for the hotel.
Please send us a copy of the finalised job training program for our files when completed.
If you have any questions, please feel free to contact Jeff Darrow at 961-8288, ext 259.
Sincerely„~
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CHRI PHER J. N
Planning Director
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cc wlcopy of letter: ~awaii County Council
Planning Commission
Kona Planning Department 2 y,
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Ref. To:
Ref. Date APR~,~
Hawaii County is an Equal Opportunity Provider and Employer.
KOHALA AINA PARTNERS LLC
l0I AUPUNI STREET, SUITE 206 HILO, HAWAII 96720 . TELEPHONE: (808)934-7033
FAX: (808) 934-7231 CELL: (808)987-4223 .,EMAIL: saiskc@yahoo.com
February 26, 2007
Mr. Christopher J. Yuen, Director
Planning Department
County of Hawaii
100 Pauahi Street, Suite 3
Hilo, HI 96720
SUBJECT: PRELIMINARY JOB TRAINING PROGRAM
Ordinance No. 93-109, Condition H
Dear Mr. n:
Condition H of Ordinance No. 93-109 requires the development and submittal of a job
training program for the operating phase of the hotel for your review and approval prior
to receipt of final plan approval for the hotel.
Plans for the hotel (cottages) are still being designed and finalized. However, we aze
attaching a Preliminary Job Training Program to demonstrate our progress in this area.
Michael Hoover, Resort Operations Consultant and former manager of the Kuki`o Golf
and Beach Club, has been retained to develop the operational component of the Kohala
Preserve. The attached Preliminary Job Training Program applies his initial
recommendations for personnel and training as well as those of Tony Farris from
Quorum Hotels.
If you have any questions or comments, please contact me and I would be happy to
discuss this with you.
Sincerely,
~N
\ ~ I ane Kanuh ,Manager
Kohala Aina Partners LLC
Attachment
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KOHALA PRESERVE MAHUKONA
PRELIMINARY JOB TRAINING PROGRAM
Purpose of Job Training Program
The purpose of this job training program is to satisfy Condition H of Ordinance No. 93-109,
which reads as follows:
(h) a job training program for the operating phase of the hotel shall be developed and
submitted to the Planning Director for review and approval prior to receipt of final
plan approval for the hotel;"
The job training program also provides Kohala Preserve Conservation Trust (KPCT) with an
opportunity to investigate opportunities that encourage long-term employee competencies.
This preliminary job training program will be finalized when the design and operational resort
core elements are completed.
Kohala Preserve Mahukona
Kohala Preserve Mahukona is a planned low density neighborhood bordering twelve (12) visitor
cottages with amenities, including a members' club facility with dining room, spa, pool, library
and small store.
Operating Program and Employee Profile
Kohala Preserve Conservation Trust (KPCT) has retained Michael Hoover, Resort Operations
Consultant and former manager of the Kuki`o Golf and Beach Club, to develop its operating
program.
Using the initial criteria of Michael Hoover's operating program, the following positions are
projected:
Concierge Therapist/Attendant
Valet Program Manager
Food and Beverage Manager Program Staff
Server ManagerBngineer
Server Attendant Maintenance Staff
Bartender Housekeeping
Executive Chef Landscapers
Cooks Security Manager/Security Officers
Dishwasher/Steward General Manager
Spa Manager/Attendant Controller/Human Resources Manager
Spa Attendant Accountant AP/Members Billing;
Fitness Instructor/Attendant Purchasing Receiving Clerk
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Each job position will have a job description and a detailed written training program.
Kohala Preserve Mahukona - a sense of place
From the very first point of contact, it will be evident that Kohala Preserve is a special place to
work. Employees, members and guests will sense its beauty and uniqueness as a special place.
All levels of staff exude a personable, sincere and helpful approach, promoting team/family
environment based on a foundation of caring, trust, common goals and empowerment for
employees.
It is important that employees provide unparalleled service to Kohala Preserve members and
guests. To maintain and promote exceptional service, KPCT recognizes that continuing
education and support are vital to retaining productive and motivated staff. Accordingly, the
initial employee training program and a continuing education program will be offered.
Initial Employee Training Program
All employees will receive initial training about the basic personnel policies of the Preserve.
These will be conveyed in a handbook and through classes. The job description and performance
standards will be reviewed with all new employees. Specific job instructions will be conveyed
during intensive and rigorous training classes using developed operating criteria. Pre-opening
training will include extensive classroom style, hands-on and role playing both within and
between departments.
Designated "trainers" will then be selected in each department to attend a special seminar called
"Train the Trainer." These trainers will be responsible for the completion of training checklists
when they are training a new employee.
Enhanced Training Opportunities
KPCT is exploring supplying the library at the Kohala Preserve with books, videos, CDs and
other educational media that would supplement its employees' job skills.
KPCT is also investigating subscribing to the American Hotel and Lodging Association's
Educational Institute (AH&LA EI) library. This subscription offers training, education and
certification materials in various media and modules for the front office, housekeeping, sales,
security, and maintenance departments. The EI library is geared to all levels ofemployees--from
managers and supervisors to line-level. EI certifies and validates competences in conjunction
with academia and industry experts for 35 positions in the hospitality industry. An employee
study room may be built with Internet access and study facility components.
KPCT may also explore the establishment of a hospitality course at the Kohala High School or
internship with Hawaii Community College-Food Service or Hospitality and Tourism Programs.
Long-term training efforts are expected to evolve with the industry and with the character of the
Kohala Preserve.
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