HomeMy WebLinkAboutCOM 0984.001 1996-1998
C 1~c-
TouchMedia
A Division of High Technology Solutions, Inc.
aECTI"m
}ihA----" - By---- -
County Council
MOa? Ne 94.
d~
Mle No.
A
Ref. Tot Pres~ -eafed HS
Jt. DNe_ OCT p 199Q
b
3Ll IJQ
s C
O
~~QJJ N
a+ forr
~ ' NYC
9 C
`y
TouchMeifla
a fission of High Technology Soludons, Inc.
3001 Red Hill Avenue, Building 6, Suite ] 04
Costa Mesa, CA 92626
c y
v
o.. oc E o ro v
E S
c
S° o v c ° ovnv ° °u ° o o W
h L v 7 GNA O 7 v . y u u a O G . C W ai ti p
P E c on c o w .5 ono 5
o Z v `o O v P v o p o p ecn.5 ° o
Vj P 3 > u
u ~n y ~ ~ "b y u y ai
3 E° Q> pa E c own > U ~3 v Z 3 V s
w v v P
o 0
occn •5 u c 7i O °rb ' c 0 5 -g' ^
-U 4
c 7 w° " 71 w ° •ani ~ u U o P E oc_n oc~' - ~v
G> v° o [v v o Z v o o y
U 3a U~~~¢ a s
0. n n n w w n
O
O 9
E~i
a :1 ~ ~ ~ P- ~ w ~ C. .0 n ~ ~ 1--3 ~ ~ ~ ° N aG= (fa tlGJ, w o VOa ~ 1
p G O
FD G O [p O n N`. O Ua no
ol 11
CZ)
O `w< rv pS' o T ? :pph 0.'O `7' rt O ti' ? P- 7 (o
a ~ c9 rya' ~ "O g. n p ~ tlq .'~i O w ~ „ ^ ~ io
a w 9 v c v 2 CL o U'
5 , g ao` r^o n w
n
o a ~ T ~ o °
w a o ~ ~
w w n 0. 0' 0. cto a 7' 'TJ P- ^J rt < w a < rt rO" w w •nG o
, o O ~ rv
G 0. ry UO w ° w WcO
^
7 o 3 w~ a a? O ° n
ac EL c 7 n
~ n ~ ~ ~ ao vav w ° p- w
w N ~ S R ~ ' G y O ° ~ H .G, rv
~G fD ~ m 0 H a ~ n w ~w ° rv ~ n ~ r P' O S ~ fn nn n n
n w 0. n w a a b o ^G F a y o h a• 0. a a w h E'.
a' ~ < N tlq y, a 0. F ^ O. N .C O ° fD b ' "'n
'OO
p C O w O p. o_ ? to C. O n w ~ R" 'w]
n rv tla rv 'S ~ w
n ~ ~ c a
O rw^n f° v. i,' o^ O .NnT ° '3 ,.j 0. P- w ro^o P- b TO a 0.
0. 6 0
n O 0.^'T' O - G m io io w G y w w 2
n vf~, _ a - P- w w B ~ d Gao~ f° <n 4. m O
~ ~ ro.'r' R~ o Uo o W ~ G. ~ o O io ~ P• ~~-y O.. ^ ~ T
LT: 7=q
a 0 5 ^ < ^ a <
a a E a°o. o a o d w° G 7 °
o
~p n ~ C G
a-
Ei.
?
n _
0. N
a
c
0
H `s
~ L 0 a
y
o ~ r
Y Q fu Of
2
C
O
ED a)
O X
O C
3k : O L T
v c OD d LL_
> ^ co
£i d V > Q 0) N 00 re)
O V1
3 Q O O
k C W U OJ CO
~ 0 0
In O r.+
O Y r
=MUIFJ
I~ r
v N N 0
O 0 C
0 L ,f
O O) U
C 0_ p
1 1
u N J-0
Y 4-; 0 CVI C
C X N C O
O j- O Y vY~iC
O
li
10 L
Y O-C N N ~ T N N C 0
C L O .u cm t: N Y.- O 1
a L m C T 3 ~ j Q 3 c N
L CL x p) L m w J m .0 VI Y N J
O/ L C Y d O C O O N C U O/ V O)
ii E 0 1 0 v > L v,
Y 3~cu E Q a t
~°pc
O 0 ~
2 O
- N
0 C N
m p v C1 C
0] d D_ N L
= C 0) '0 2D
n TT n~_ dU` tn v~ 577 0Q G a o N T^Ll.N lb u, Q>>
o m d 7 d 'p ° N d n S 3 T 'c c N. = i° T n m N F y
rD :3 a) rD WD ~ CL w m o o a to N' ° ~ oni n 3 o• O M-I i ° 'm^ m R c
rL CL V W N' =J Vm ~/v SN G <o j o OTU N 0, ?
n O n
mCD n T0Z- ,.:01 S 7n ~w3mm xa,w0a
~.~nnam o~= C~9:m O°0 Sma7N ^jav~~
~n-a am"nom a o- ~3Fto =r ! :36- CU
n Sx y 0 T T n c p T r,~' o~ N S p o 7 Q 7 0
7 m m J n Z Z 3 (D Cr lT n -10 -0 c' U:) T " S Q~\ _R Q ll1
N a m J 0 0 ~'D O 7 n a T ~ ~ 7~°°~ O S m ~ 3 Q m~
7 7 ' t0 to - M T C T m 7 m m p d to
(3. 0 0 cu
O a 0 T m n 7 T 1/i c Q S 7 m m m 7 7 7 m CD d fD a to to o f
3a(D@ o 3 2n(:3 ~o D oncu a o min m
a a'ajm(a
op0-0 -o' ~m~~~
o a N aN< ~a^N ~
7
p, n? m n O N 3 r~r N~ ~-r - 7 a a tai p D a W Or Q j Qi M
::r'< umi a 01 c i v o O n o J^ 7 C!1 - C, a, ~n n c
J ~3Tm-, .+p n ma5 r'' Gl Sao cu zy N3w0 <c a~o0~0 J '~wn0m J a mxmQm< (D m
7 =r 0) (D C3.
Q)
a, n
C. 3j°"D39 30~
-a <a
M c o p-a c w a J a o
oa03rrDMcr0' W _rno3
O t0 0 < A S
N T T 01 Vmi 0 -0 m m m (D 0
- m v~ vai n'
0 Ta :r m rD.o (n
7 m
CL ag < v aTa2
0 o m n
a 3 T a a d°
S n d
a T
n M ~ m a
7 N
CL r^p3=n
m 3 a 7
1
Dom 3= m 0 3~ a =o-o o m m
0=0
(D .0 or C 0 L M M 0~v 3 o 3 so 3
T c, m 7 A io c N 3 in , a n= m vii c m
F) =r 3 m a T w<~ C A
O 7 7 y S T La O m S 0 O m T N' _
7 N t0 T O S N o 3 m 7 (n a S m
m I M.. 0 a a m v,
(D M
7 M m 7
T ^ m
T
3 A °:E m 0 d O n, 3 < 0
ID „O < a J
°m N Q~ o N m M CL OL 7 3
n T p N C m n
n ' d m N M A a a d al
m~ OL m° a v o c m n o
m n T m T J
n n m 0
a a ° 3
7 3m
a
as a
T m 7 "'a
a a < .
'o o- n-
o a 0 n > <
M
o
< CD. m m m n=
a0 rs ! 7 ' °
-0 f 3
0
o
~ ~ J 7 r
m a~if N0a
<a-> anx3C9X
a 3 s moa < m 3 am m o m c
m°F=<aov~'. O. it
o m o m' 0~ oc_
0 o T x = :E A 3
N m - CD
TouchMedia
TouchMedia
Background
1
TouchMedia's Background
TouchMedia was formed in 1994 as a complete "Turn-Key" interactive kiosk pro-
vider. Our first product, the InfoTeller, won wide acclaim in the hospitality industry
as the ultimate "electronic concierge."
Located prominently in hotel lobbies, InfoTellers provide guests with instant access
and direct telephone connection to Activities, Restaurants, Transportation Services,
Shopping and Events. Features of the systems include large 20-inch touchscreen
monitors, stereo sound, MPEG video playback, credit/debit transaction capabilities,
telephone direct connection and laser and coupon/receipt printer output.
InfoTellers have drawn rave reviews from hotel chains such as Hyatt, Marriott,
Radisson and Embassy Suites.
Recently, the Internet and e-mail retrieval have been integrated into these sys-
tems with TouchMedia's proprietary browser and E-mail retrieval application. Web
sites, like www.getfood.com, provide an easy way for hotel guests to peruse
menus of local restaurants, view pictures of prepared dishes, and order their de-
sired meals for delivery to their hotel room within one (1) hour.
InfoTeller led to the development of other interactive kiosk applications for use in
retail, way finding, Internet kiosks with E-mail retrieval, retail incentive programs,
point-of-purchase applications and product dispensing kiosks. TouchMedia realized
early in it's development phase the need for a specific kiosk software program that
would allow for modular design and the creation of a wide variety of kiosk applica-
tions and integration of external devices and 3r' party software programs. We
have focused our development efforts on an operating system and application
software specific design for kiosk deployment, yet based on integrating off-the-
shelf software products.
TouchMedia recognizes that there exists an increased burden on agencies to pro-
vide information in non-traditional formats to increasingly diverse population
groups. We are able to handle all aspects of your project, from design to content
development to installation. We have experience developing both POS (Point of
Sale) and POI (Point of information ) Kiosks. We can help your organization ex-
tend its reach with the incorporation of a well-designed and integrated kiosk net-
work.
Related Experience
Based on the InfoTeller product, TouchMedia was awarded a competitive contract for
the C\L\T Private Industry Council 1995 for the installation of a 12 kiosk network and
one server system to be installed throughout the Carson, Lomita and Torrance areas.
Phase I of these systems provide comprehensive Job & Training, Social Services, City
Information, etc., while Phase II will provide internet access and direct tie into their
city Network and One-Stop Career Centers.
TouchMedia further expanded its reach by establishing a partnership with Computer
World W.L.L. in Bahrain to distribute and install InfoTeller systems throughout the
Middle East Region. These systems provide tourists with information and Internet
connections in Hotels and Airports.
Recently, TouchMedia continued to develop and show strength in providing cost effec-
tive kiosks and multimedia solutions by winning competitive contracts with the Foothill
Private Industry Council, State of New Mexico, Long Beach Career Transition Center,
County of Riverside EDA and the City of Houston. All PIC's plans included the following
features; comprehensive Job and Training Listings, connection to all 52 SDA's in Cali-
fornia, City Information, Youth Services, Social Services, Internet access, e-mail re-
trieval, connection with the City's frame relay network, direct link with the PIC's com-
puter lab at the One-Stop Career Center and incorporation of magnetic or bar code
swipe cards for client access.
In addition, we continue to develop our software for the next generation of operating
systems and software architecture. Our latest software release is based on Microsoft
NT 4.0 and allows for an open architecture and a true 32-bit operating system. This
will allow for integrated Internet access based on Microsoft's IE 4.0 browser.
TouchMedia, HTS' Commercial Software Division, develops custom software, Internet/
Intranet web applications, electronic books and custom kiosk networks. The following
are a few projects TouchMedia is currently involved with:
Interactive Kiosks - TouchMedia designs a variety of kiosk applications using its
modular base KE 4.0 software. Incentive programs used in Malls, information and e-
mail Hospitality Systems, Way-finding used in hospitals, malls and other large facili-
ties, and point-of-purchase systems with robotic delivery systems. TouchMedia prides
itself on providing completely integrated solutions and systems integration solutions.
Internet D Sian - TouchMedia designed and implemented several web sites for cus-
tomers such as the US Navy, Pelican Hill Golf Club in Newport Beach, SDG&E, UTC,
Taste of Orange County and many others. These web sites vary in functionality and
provide such services as "in-the-field" trouble reporting, on-line documentation re-
view and live chat forums for system trouble shooting and golf instruction. HTS also
designed an Internet based food ordering system, Getfood. With Getfood, the user
can view menus and pictures of menu items, order food and have the food delivered.
Please visit www.getfood.com.
4
Electronic Books - HTS innovated the design of an electronic book browser called
HyperdoerM. Electronic books eliminate the need for bulky manuals and, with en-
hanced search and indexing features, eventually may take the place of bulky publica-
tions. HTS built, duplicated and distributed electronic books for the Pacific Missile
Range Facility, Fleet Fighter Squadrons and Naval Surface vessels.
Networking- TouchMedia & HTS have several in-house Certified Network Engineers
who design, install, integrate, operate and maintain HTS nationwide WAN services
between facilities, remote users and customers, as well as LANs within each office.
Multimedia CD-Rom development- TouchMedia is currently completing a project for
the Houston Intercontinental Airport and the Houston Conference and Visitors Bureau.
The CD-Rom is targeted to large destination travel companies in Europe and is pro-
duced in four languages. Please visit www.touchmedia.com/houston.
r7777777 F7=
Cam..
w =
1^~YlJI'.~@. J' =l +i
LOWER LEVEL
UPTOWN
Client List
Carson/Lomita/Torrance Private Industry Council (Carson, California)
Computer World, W.L.L. (Dubai, U.A.E.)
TouchMe Communications (Richmond, Virginia)
Houston Convention & Visitors Bureau (Houston, Texas)
Zephyr Marketing (Santa Barbara, California)
Hyatt Corporation (Newport Beach & Irvine, California)
Marriott Corporation (Newport Beach & Irvine, California)
Pelican Hill Golf Club (Newport Coast, California)
Pearl Ridge Mall (Hawaii)
Business Advantages (Glendale, California)
Avedo Marketing (Orange County, California)
TRW (Torrance, California)
Tai Pan Restaurant (Los Angeles, California)
Embassy Suites (Irvine, California)
Hilton Corporation (Irvine, California)
Newport Beach Conference & Visitors Bureau (Newport Beach, California)
Residence Inn by Marriott (Costa Mesa, California)
Taste of Orange County (Orange County, California)
Foothill Private Industry Council (Los Angeles County, California)
Riverside County EDA (Riverside, California)
State of New Mexico Board of Tourism (New Mexico)
Crown Golf (Irvine, California)
Long Beach Career Transition Center (Long Beach, CA)
it
Client List-continued
Levi's
City of Irvine
PETsMART
Canon
Kai Kan
Hallmark Galleries
TouchMedia
Corporate
High Technology Solution, Inc. Backaround
"At HTS we believe in the importance of ideas as the seeds of change and roots of action. We are a com-
,3any of thinkers, communicators, and doers accustomed to taking on tough problems successfully in innova-
tive ways."
Company Profile
Over the past seven years we have grown into a company that now boasts of 380 em-
ployees, 40 active contracts, $24M in FY97 revenue, and a $163M contract funded-back-
log.
FY 1997
$21 Million in Sales
'i&l F.mnloymv
Ynkcsoka
sn+n J
t r[
a
InY.iInHead, MC
4-
Paxoka..ni 9Wor MC
Cemarlllo. CA
\ewbury Park, CA
Coro Mesa. CA _ Fairfax. VA
S." Dingo, CA
(Cornynm ^.ntlr,i,nrters'~~'>Vi;,
Warner aobins, GA
Kny'Nism FL
-orolulu -
Based in San Diego, the company has 10 offices throughout the United States.
High Technology Solutions, Inc. built a reputation for quality, trust, and competitive
pricing in our seven-year history. We have carefully expanded in size and scope while
maintaining a strong fiscal base. Our work force has grown steadily as we have taken on
new tasks and responsibilities and, through retention of quality people, we have built an
enviable "corporate memory" in a number of disciplines. Inc. 500 Magazine recently
listed HTS 44th on its 1997 List of Fastest Growing Companies.
HTS is a high quality, rapidly growing company specializing in Interactive Kiosks, Infor-
mation Technology and Systems Integration. We are working diligently to achieve hori-
zontal integration of our technical expertise in order to provide our customers a full ser-
vice systems integration solution.
it
HTS has become recognized as a leader in our industry for our professional manage-
ment techniques. We view our customers as a business partner working with us
toward a common goal. We are very proud that every customer we have supported
has requested HTS provide follow-on work and increased the level of tasking. This
team approach fosters a deep commitment between team members to the task at
hand.
Our success and resultant growth can be illustrated by the following demographics.
Sales Growth in Millions Personnel Growth
35 400
30 350
300
25
u 250 -
20 gg
inmillions ~ tip 200 - i_: actual
!proposed in 15 0 projected
50
millions !
10
100
i`
5 50
0 1991 1992 1993 1994 1995 1996 1997 1998 0 1991 1 2 1993 1 4 I5 1996 1 ] 1998
Company Recognition
High Technology Solutions, Inc. (HTS) was founded in 1990. In 1994, HTS was se-
lected by the State of California for the Governor's Small Business Award for Excel-
lence and also selected by the U.S. Small Business Administration as the Minority
Small Business Person of the Year. Also in 1994, our President, Allan Camaisa, was
selected by the Asian Business Administration as the Entrepreneur of the Year. Most
recently, Mr. Camaisa was the recipient of the Small Business Administration's Small
Business Person of the Year Award and as one of San Diego's outstanding entrepre-
neurs, was the winner of the Ernst & Young Entrepreneur of the Year Award in the
category of Software/Internet Services in June of 1988.
ti
w
11 0.1
ice;
As a result of HTS's continue 'uality workmanship, we werr varded the highest of
"Green" for Engineering & Te.,..nical Services under the Red, . d1low, Green (RYG)
Federal Supply Class (FSC) program for rating Government Contractors' Past Perfor-
mance and Quality History.
At HTS, we are dedicated to excellence. Our corporate philosophy is demonstrated in
our "can do" attitude, and our determination to meet and resolve any challenge. HTS is
at the forefront as an information age company with current initiatives and contracts
providing the means to live up to its motto: "Solutions Through Innovation." It is this
unique organization that is the basis of HTS's success in all endeavors.
Technical Capabilities
HTS specializes in technical and functional support to the Federal Government, the
Department of Defense, and private industry. HTS is best known for providing solu-
tions to complex problems in areas of interactive kiosks, information technology,
systems integration and program management support. In pursuing our vision and
customer roles, HTS provides a vast array of technical expertise inclusive of "Turn
Key" kiosk provider, information technology solutions, web enabled internet/intranet
system implementation, COTS systems/network(s) integration, military weapons and
target systems, logistics support, technical training, system analysis, and documenta-
tion support to software development.
Performance Overview
The following information provides an overview of our growth in areas of Interactive
Kiosks, Information Technology, Project Management and Technical Suppport, ADP
installation and maintenance, and Commercial Off The Shelf (COTS) information sys-
tems implementation and integration.
TOUCHMEDIA
A Division of High Technology Solutions- Interactive Kiosks, Internet Design, Network-
ing, etc. Refer to our Touch Media enclosure contained herein.
NAVSEA
One of the cornerstone efforts in HTS's networking efforts is the NAVSEA contract.
Under this contract, HTS provides computer networking support to over 1000 users in
three different groups at Naval Sea Systems Command (NAVSEA) headquarters in
Crystal City: SEA 91 (Surface Ship Division), Program Executive Office for Mine War-
fare (PEO(MIW)), and Naval Surface Warfare Center (NSWC). This support is pro-
vided by a team of thirteen networking engineers, help desk support professionals
and trainers, many of whom are certified in Novell (CNAs and CNEs in 3.1 x and 4.1)
and in Microsoft.
We provide a comprehensive level of support, which covers all aspects of network
administration and design including cable plants, system configuration, administration
and integration, configuration management, PC maintenance, software installation,
HelpDesk support, and training.
s
Network Support
We currently administer several different kinds of network servers including Novell
NetWare 3.11 and 3.12, servers which comprise our primary desktop operating plat-
form; and AT&T 3B2s and Sun Sparc station servers, which run a mixture of System V
and BSD UNIX and are used for many intensive databases and also for internet mail
connectivity. We provide dial-in and dial-out connectivity using several different soft-
ware packages. The network support teams' job is to not only keep the network and
all of the PC's working but also keep the technology used up to date. At all times, we
have some form of network upgrade being completed. This allows technicians to
learn the latest software packages that we support.
Help Desk Support
one of the more visible areas of our NAVSEA support is SEA 91 Help Desk. Our team
established, and continues to run the Help Desk which functions as the front line for
customer support. We staff a hot line through which users can register requests,
make comments, and report problems. Because our Novell servers are connected
through a fiber optic backbone and because of the high level of competence of our
Help Desk staff, we are able to consistently resolve over 75% of problems on the
spot. The problems that cannot be resolved remotely or which require more in-depth
research or knowledge, are escalated to our second-level highly skilled support tech-
nicians. HTS has consistently received praise from our government clients for respon-
siveness, professionalism, and technical expertise in handling computer and network-
ing-related issues.
Training
Another highly visible and often-praised area of NAVSEA effort is software training we
provide. Core curriculum offered centers on Microsoft Office suite of software. We
offer introductory, intermediate, and advanced classes in Windows, Networks, File
Management, Microsoft Word, Excel, PowerPoint, cc:Mail and CaLANdar. To meet the
high demand for training, we offer classes five days a week. All courses are four
hours in length, allowing our users to return to their office and to practice lessons
learned. In addition to the normal help desk responsibilities, our versatile Help Desk
staff develops monthly training schedules that reflect the current needs of our users;
and revise course materials, and conduct all computer training. All classes are taught
in a dedicated training room that houses twelve networked computers. In addition to
the classroom training, we provide group demos and one-on-one training to upper
level management.
US AIR FORCE
We provide support to Air Launched Weapon Systems at Warner Robins Air Logistics
Center. Areas of support are: program management, engineering and logistics support
to AIM-120 AMRAAM, AGM-88 HARM, AIM-7 SPARROW and Reliability Asset Monitoring
(RAM) system database. This support includes Local Area Network installation, set-up
and operational support, database development, programming and operational support
for RAM VAX ALPHA system, and operation and data support for Missle Information
Management System (MIMS). This is a paper-less database system for storage and
remote access to historical weapons system information.
PAY VA
HTS is assisting the Department of Veterans Affairs in the development of the state-of-
the-art, Human Resource Management System, to support the modernization of VA
human resource, payroll, benefits, and financial management systems. The VA is in the
process of moving from a mainframe environment into client-server architecture run-
ning on Windows NT and other state-of-the-art technologies including workflow, inter-
active voice recognition, and the Internet. HTS is supporting system design, system
integration, operational user requirement definition, and hardware and software appli-
cations.
HTS has been supporting PAY VA since October 1995. Currently HTS is providing skilled
technical personnel in areas of software development and systems administration.
Health Information Systems Group
HTS provides capabilities to conduct systems requirements definition, Information Sys-
tem Integration, COTS software integration, Integrated Verification and Validation Sup-
port and customized software development.
Current support is directed to commercial clients using MUMPS software. HTS is con-
ducting software standards and functional verification, MS ACCESS database integration
from 486 single user to client-server Windows NT platform development, and integra-
tion analysis of HL7 Interface Development to VA and DoD Health Care Systems.
High Technology Solutions has the capability to create and has carried out long-range
information technology strategy, designed and implemented the development of soft-
ware requirements and modifications, designed and implement the development of Health
Information Systems software across multi-platforms and languages.
HTS' primary Standard Industrial Classification (SIC) Code is 8711. Additional SIC
Codes possessed by HTS are depicted in Figure 1:
FIGURE 1 - ADDITIONAL SIC CODES
Communications 4812/4899
Education Services (Training) - 8299
Engineering Services 8711 (Primary)
Computer Programming, Data Processing
and other Computer Related Services -
7371/7372/7373/7374/7375/7376/7378
/7379
R&D 8731
Computer Services 7372-7379/9371
Management Services 8741/8748
GSA schedule # GSA1180 Category 7050
per Government Purchasing Guide
Volume 13 No 3 1997
TouchMedia
Software
w
Introducing the most advanced Kiosk Software
available in the industry!
Kiosk Engine 4.0
TouchMedia's Kiosk Engine 4.0 is a unique software program designed for use on
touchscreen kiosks. KE 4.0 has a peerless interface that is easy to use with large
buttons that replace the small icons and pull down menus of traditional software.
We realized early in our development phase the need for a specific kiosk software
program that would allow for modular design and the creation of a wide variety of
kiosk applications and integration of external devices and 3r° party software programs.
• Utilizes Microsoft's NT 4.0 Operating System: Optimized for Pentium and Pentium
II platforms, our NT version offers true 32-bit compatability and incorporates a graphical
development tool.
• Back Office Toolset: Allows the Kiosk Administrator to update databases and
graphical content remotely. In addition, warnings, error messages, and system sta-
tus reports can all be e-mailed or faxed to the administrator. A variety of Usage
Reports are available for analysis in Access, FoxPro and Excel.
• Seamless Internet Access: Our KE Internet Browser is Internet Explorer 4.0 com-
pliant and is fully integrated into the core application and can display local content and
Internet/Intranet content simultaneously. Push technology can be utilized to keep infor-
mation current. Our closed browser limits access to sites preapproved by you.
Onscreen keyboard enables forms to be completed.
• Faster Database Connectivity: Databases are scalable and utilize ODBC standards.
In addition, a database connector enables databases to publish to the web.
• Multimedia Support: KE 4.0 brings your application to life with high resolution
graphics, full motion video, animation, stereo sound, and all standard formats includ-
ing: BMP, jpegs, tif, lava, Active-x, Avi, html.
z
Introducing the industry's most advanced web-based
solution for Touchscreen Kiosks !
KE Lite
Are you looking for an interface for your touchscreen kiosk project that is highly ad-
vanced and easy to use ? TouchMedia's Internet Browser, KE Lite, is your solution if
you want to offer self-directed services via the Internet or your Intranet !
• Easy to use Interface. KE Lite gets even the non-net savvy user online quickly!
• Advanced features. KE Lite runs on Windows NT and is Microsoft Internet Ex-
plorer 4.0 Compliant. See Web pages as they were meant to be seen ! Our IE 4.0
compliant Browser gets you support for lava, Active-X, Flash/Shockwave and all the
other 4.0 features !
• Touchscreen Navigation. KE Lite comes with all the built-in navigation features
you'll need out on the net, including: Home, Forward, Back, Scroll Up, Scroll down.
• Seamless Multimedia. Integrate full motion video and stereo sound to bring to
life those web sites.
• Controlled Access. KE Lite allows/disallows sites based on your database of ap-
proved sites. Need a more open ended solution ? We'll integrate 3rd party software
filter set.
• onscreen keyboard. Enables forms to be completed online.
Wide variety of peripheral support. Web Printing, Video Conferencing, Credit/
debit Transactions, and Receipt Printing can all be part of your web based system.
Software Modules Worksheet
Passive Module
A passive rotation "loop", containing any number of messages, screen
graphics, animations, and video content, can be utilized to attract and
encourage potential users.
Video Module
TouchMedia recommends the use of an introductory video screen after
the passive screens to welcome users to the system and identify its
special features. Possibly a welcome message from the Director,
Mayor, etc.
Supplied Video:
Outside Video Production:
Content Development Module
Generation and/or incorporation of all the user's graphical, textual,
audio and video content. All content will be converted to a useable
format. Development includes new data entry, backgrounds, tem-
plates and images.
Video Conversion Minutes
Images
Text
Total Pages
Searchable Database Modules
Our experience suggests a Main Menu of 10 buttons or less is advis-
able. A "Main Menu" of options such as:
-Mission Statement-brief video and/or interactive message.
-Sub-Menu Filters to sort the information by type, location, or name.
-Each screen contains the following options:
-Return to Previous Screen
-Return to Main Menu
-Next Item
-Multiple screens per item (up to three)
Multimedia Module
KE 4.0 will display and/or run BMP, jpegs, tif, Java, ASctive-x, Anima-
tion, Mpeg, Avi, HTML, and all other standard fromats. Audio and/or
voice over sound files on any screen on request, or by default.
Multilingual Module
Audio/visual content for kiosk systems will be available in English and
Spanish. TouchMedia translates Main Menu and category items and the
client supplies translations for individual screen text. TouchMedia can
quote on the full text translations.
Languages:
Phone Module
Direct connection via telephone handset with time limitation capabilities
to selected items within the database including area businesses, hotels,
transportaton, etc.
Connectivity Module
Each kiosk can connect to other entities via dial-up, LAN or WAN, TCP/IP
and IPX/SPX, assuming there is a local drop at each site. This real time
connection will be used for Internet access, phone calls, system status
checking, error and status report retrieval and downloading, or refresh-
ing web content held locally on a scheduled basis.
WWW Module
Offer access to your Web page and any other selected web sites or re -
lated sites. The Internet Module was developed using Microsoft's IE 4.0
as the core application, and can deliver high speed Internet access.
Forms can be filled out using the on-screen keyboard. The application will
terminate after 10 minutes, eliminate the net connection, and return to
the Main Menu. Our browser is easy to upgrade to new releases and is
HTML 4.0 compliant. Under the closed browser module, 4.0 utilizes and
Access database of pretermined sites and approved links.
Advertising Templates Module
Templates will be designed for advertising based content from area busi-
nesses. Carrying advertising from local and national companies on the
kiosks can provide revenue for you. Presentation of text, still graphics,
animations and full-motion video and distribution of coupons, incentives,
maps, directions, menus, etc., can all be part of a touchscren kiosk net -
work that generates a significant revenue stream. We can also provide
models to you for advertising rates and packages.
Ctandard Mapping Module
Static Maps, Directions, Seating charts, etc., can all be viewed and printed
out.
_ Animated Mapping Module
Animated and lively on-screen mapping directs the user from point A to
point B within a complex.
GTS Mapping Module
Third party mapping software may be incorporated for custom point-to-
point mapping to businesses, local attractions, events, accommodations,
etc. Zoom feature allows the user to select their area of interests.
t
Self-Screening Module
Allows applicants to prescreen themselves for various programs such as
Eligibility, Loan Applications, Financial Aid, etc., with a custom step-by-
step questionnaire. Results are saved in a database and can be
downloaded by the Kiosk Manager.
Survey Module
Survey forms can provide user feedback and interaction with your net-
work. Answers can be e-mailed to the kiosk manager, providing useful
empirical data. Questions may be posed to users on a recurrent basis,
withpossible answers given in a true/false, yes/no, and/or multiple choice
formats. These questions can appear at random when a system is
in use, or can be specifically queried. Incentives (coupons, certificates) for
taking time to answer these questions can be distributed viaa kiosk
printer. The information collected from these questions could also be
summarized in report form for you and provide valuable marketing infor-
mation.
Back Office Toolset Module
KE 4.0 can come with an optional administrative tool set which gives the
Kiosk Manager (if you maintain the kiosk network) the ability to send and
receive usage and error reports from the kiosk, update databases and
graphical content. The back office supplies the administrator with a vari-
ety of reports, from the frequency each screen was viewed, what time of
the day the kiosk got used the most, and which day of the week it was
used the most. This information can be exported into standard format for
use in Access, FoxPro and Excel. Audio/video help messages, warnings
and error messages with server capabilities to e-mail or fax status reports
to the kiosk manager.
E-mail Module
Allows users to check their e-mail via a secure system. Our application
copies the clients e-mail from their server and allows the client to for-
ward, respond, cc, and e-mail new messages. Once the client exits the
e-mail module, their e-mail is erased from the system.
Web Site Module
We can design a "kiosk-friendly" web site for you. It will be searchable
and be able to utilize the same database as the kiosk. The web site will
be hosted on a Windows NT 4.0 based server utilizing active server pages.
The web site can be administered remotely through an IE 3.0 or higher
web browser.
Others:
TouchMedia
Projects
Y
Project: Foothill Private Industry Council
b { • I I 0 0 0, t 1 Jthill....
L
r»..,N. rowew„nNO,e.. wnwlnwna .r P
~ olm mumxrt mwShemruan e~.a"-;r'~u ~dw-.r~,~4, rl I ;,a ~II Wl~~i' n -
:r
usfnawlf anpmmarunaam. r
Icy. 1 .:M M1MSSWyO{PO: ~y~
9H k 1S
r~ ~ II 1 ] 6 0 01OSPME
0 NR.VME
iID Q i
i~ p e - I o
~..bn o - a r o
L lm~,,*U Mel
44L
OTHILL 1
~47ntt Nalse.
Gamble Noun • Gnivadly vS Swlhaa t
falifania
' III,ytlK nlYlInFM WOnYS14Ml.r
IRIIY,1 - -
ra4`uraM„InYnaA,YWNM/IR
0
111,r6Uq WNrY,resllrM WW
ef~Mrt
6 u dIV,M1rIYAei11Nn.FYXR WYr[~alr6hY
rlwaar6ovrwwn.mawr
i 6YIwIYaabYYlrranWrilYU11W
' un.,+rwaerwrr6rl.
fiM
lwM6Qm
i 1141
ImtllM8man01m1407 m Y crv'nGI ~OQINL
1
Challenge: To develop a network of kiosks that provide self-directed employ-
ment and training services, including Internet access.
Solution: We designed a custom application utilizing our core software based on
Windows NT, Kiosk Engine 4.0. The system features a full 32-bit operating system
that brings the application to life with rich graphics, videos, animations, and stereo
sound. Our KE 4.0 Internet Browser is IE 4.0 compliant and is fully integrated into
the core application, displaying local and Internet/Intranet content simultaneously.
The closed browser limits surfing to preapproved sites such as the PIC web page and
America's Job Bank. Users can also check and send e-mail through their own ac-
counts or those set up through the PIC. A Back Office Toolset allows the Kiosk Man-
ager to update the databases and content remotely. In addition, the Kiosk Manager is
e-mailed or paged when there is any problem, such as, "Kiosk #6 is out or paper."
Finally, Usage Reports tracking each and every touch are issued at the end of the
month.
project: Riverside County Economic Development
Agency and Workforce Develo m n
Board
- Zi Lamosines
' I w. M.. P.wuKa. ero.rxram
Ym.Wm.YTM Or PK4
Iu.n42nm.w a. watl.
yy PI..IMI.IOS4 W..wn'wrn.Y.v+v •.e.4grqgrn lu..t.
yyOp. M.PbnyW er.gbn ne i.rv.n
nMPr4s~ W YYIYIP
'4k I
Y.MP.IO~rrerml
- v
Challenge: To design, develop and install a network of job training kiosks for
the Riverside EDA.
Solution: TouchMedia's kiosks offer EDA clients an easy and efficient way to
access integrated and comprehensive employment, education and training informa-
tion, thus expanding the current capabilities of the One-Stop Career Center in each
community. Each kiosk will function as a stand-alone unit, but will contain the ability
to electronically link with other entities via modem, Internet, Intranet, LAN or WAN.
With multilingual text screens and help files, full-motion video and high-resolution
graphics, our kiosks are not only "user-friendly", but they are enjoyable to use.
Using our KE Internet Browser, even non-net savvy users, can get online quickly and
easily, and with controlled internet access, users are limited to the websites they can
access. Advertising templates were added so that local businesses could advertise
on the kiosks, creating an additional revenue stream.
4 I
Project: Carson./Lomita Torrance Private
Industry Council
M~ PI
IiR(nfN4niYltinY.hIM~ `9q'~.'`d•abblYkLYM~~ _
Challenae: To develop a cost effective network of 12 kiosks that, as part of a
broad-based communication framework, will link local community projects, and
present basic employment and training referral information as well as a directory of
city services.
Solution: As part of a turnkey solution, we developed a custom application
integrating all the services provided by the C/L/T PIC as well as community informa-
tion featuring area maps and directions and a local business directory. A passive
"Attractor Loop" invites users to try the system and video help files explain features.
The systems contain an easy to use multilingual interface that allows users to locate
information quickly. A phone connection, laser printer, card reader, and coupon
printer allow users to conduct transactions and do something with the information
they find onscreen.
G
Prpject: Newport Beach Conference & Visitors
Bureau
u
Ne%i port Reach
B:jre:iti Members
+»?fukS+Y~Au'' i'~.:1+'a[iSaerr+r+„" ',~i
Challenge: To provide a convenient way for visitors to access consistent infor-
mation about Newport Beach even when the Bureau is closed.
Solution: We designed a custom kiosk application integrating all the services
proviced by the NBCVB. A kiosk positioned outside the Bureau provides memorable
visual and audio content at the touch of a finger. A direct phone link, a card reader, a
laser printer, and a coupon printer allow users to conduct transactions and do some-
thing with the information they find on-screen 24 hours per day, 7 days a week.
L
Project: Pearlridge Mall, Hawaii
B
E . LOWER LEVEL
6 N i
J R t
y+
N N O •Y
P G R a
6 T V
v w x
UPTOWN
Store Directory & Search Animated Mapping
Incentive Program
Challengew To create a self-service information station that provides consistent
information to shoppers, cross selling opportunities for merchants, and valuable infor-
mation regarding shopper trends and demographics for the developer.
Solution: We created an exciting kiosk application that allows shoppers to
locate stores, dining, transportation, maps etc., at their own pace. The store direc-
tory features multiple ways to search, getting information to the user quickly and
efficiently or browse "for sale" items and gift ideas. Advertising templates featuring
high resolution graphics and text, full-motion video, and a direct phone connection
offer an additional revenue stream. Further, an Incentive-based "Frequent Shopper"
Program provides valuable marketing feedback by encouraging repeat users through
coupons and discounts printed at the kiosk. Every touch of every screen is tracked
and put into a database for analysis.
a
Proi ct: Greater Houston Convention and Visitors
Bureau
0 Houstd
Garden Party: Springtime In Houston
- :cLll
I
,y
Azalea Trail
so, two weekends in March, Houstonians and visitors come
to view the spectacular azalea gardens at Bayou Bend.
Home of the late ama Hogg, Houston phJanthrogsq Bayou J
Challenge: To integrate current Visitors Guide with multimedia applications to
increase bookings from large destination European Travel Agents.
Solution: We created a colorful CD-ROM with full motion video, sound, text
and graphics promoting Houston as a preferable destination to high volume Interna-
tional Travel Agents handling large group bookings. The CD is easily navigated and
ties in e-mail with GHCVB's Home Page, allowing for two-way communication with
agents, increased lead generation, tracking and follow-up. Sample a demo of the
product at www.touchmedia.com/houston.
R
TouchMedia
Applications
WHY INTERACTIVE KIOSKS?
Our touchscreen kiosks enable your organization to offer comprehensive and inte-
grated information that is widely and easily accessible. Placed strategically in high
profile public areas, TouchMedia's multilingual kiosks provide easy access to informa-
tion, for all users. Remote Kiosks allow you to expand the reach of your organization
beyond its physical location. 24 hours a day, 7 days a week, our kiosks will instantly
provide memorable visual, audio, and textual information.
APPLICATIONS
TouchMedia utilizes the latest technology to create custom applications that benefit
cities, hospitals, banks, transportation systems, universities, malls, private industry
councils, tourism, any business, group or organization that would like to offer com-
prehensive and integrated information that is widely and easily accessible.
We realized early in our development phase, the need for a specific kiosk software
program that would allow for modular design and the creation of a wide variety of
kiosk applications and integratioon of external devices and 3rd party software pro-
grams. Our Kiosk Engine 4.0 is a unique software program that was design for use
on touchscreen kiosks. KE 4.0 has a peerless interface that is easy to use with large
buttons that replace the small icons and pull down menus of traditional software.
Incorporating a variety of peripheral hardware including phone, laser printer, card
reader, coupon/receipt printer, and restricted internet access, our kiosks allow the
user to conduct transactions and actually do something with the information they see
on-screen.
Ligb[box
akerc
M111
FOOTHILL Pone t.
/
E0• Toucnscreer.
BO"
Optional Prince
=mc,n aea
_ - aeePapa=
ompae
I
r 6
HOSPITAL KIOSKS
Hospital Information- Highlight basic services as well
history that make your institution unique.
Directory- Provide a department, staff, and patient
directories with multiple search methods and a
direct phone connection.
Patient and Visitor Services- Information regarding F"
visiting hours, meetings, classes, hospital policies,
insurance information, medicare, and billing can
all be viewed and printed out on a laser printer.
Staff Services- Reduce the high cost of paper-
work for your HR Department by allowing staff
to make changes to their W-2, 401K, and other
personal information. Policies and procedures,
and job opportunities can be convenienntly
listed and updated. Doctor to doctor com-
munication regarding patients and medical
treatments can be facilitated with an on-screen
keyboard for data entry and password protected
databases.
Internet and E-mail Access- Provide controlled and seamless Internet access to
your web site and other sites predetermined by you through our integrated browser.
E-mail can also be sent and received.
Animated Mapping- Provide lively on-screen mapping from point A to point B. GPS
mapping can be incorporated for off-site locations. All maps and directions can be
printed out immediately.
Local Business Information- Provide information about nearby hotels, shops, res-
taurants and various services. Incorporatiing the latest transportation information to
help make getting around easy. A card reader can enable users to conduct transac-
tions such as purchasing flowers. These opportunities can generate an additional
revenue stream.
C'
TRANSPORTATION KIOSKS Scheduling
Information
fllaAr
Transportation- Help make it easy to get around your
city and navigate your vast array of services offered by
providing timely information on schedules and routes,
transfers, tickets and fares, trip planning, ride-sharing
events calendars, parking availability, construction delays, etc.
Internet Access- Provide seamless access to your home
page and the Internet via public kiosk. Our user-friendly
browser limits surfing to sites predetermined by you and gets
non-net savvy users on-line to the information they are
looking for quickly. E-mail can also be sent and received.
Mapping- Provide static maps, animated maps
and even GPS mapping to all database sites. ETROLINK
Print maps and directions out immediately!
WNCagN b Netrelsly Ne rail syetam eeCrmq
C"'ne== antsWMICTctft ia. U.W.
.NW Went ua and M. you tan take
City Information- Highlight basic services as ad aq peel Mmou tlaxMq and tlme sargp
CammuN araiaWe.
well as the current events and past history that
make your city unique. Provide information on
the Chamber of Commerce, City Hall, Courts,
DMV, Public Libraries, Community Programs,
etc.
Local Business Promotion- Advertising for
each city's restaurants, shops, hotels, and
various services can be included. This may
generate an additional revenue stream.
Marketing Feedback- Continuous application development through surveys, suggestion
box, and usage reports tracking each and every touch of the screen.
0
PUBLIC INFORMATION KIOSK
City Information- Highlight basic services as well as
the current events and past history that make your
city unique. Provide information on the Chamber of
Commerce, City Hall, Courts, DMV, Public Libraries,
Community Programs, Employment Opportunities,
utilities, etc.
Transactions- Allow users to take action and pay
bills, traffic and parking tickets. Permits and licenses
can also be issued from a kiosk conserving your
valuable resources!
Education- Provide information regarding all
higher educational opportunities as well as
information regarding local school districts and
individual schools. A calender of events &UUnCe e r
searchable by category, date, or venue can be
incorporated.
Visitor Services- Advertising for your city's
,estaurants, shops, hotels, and various services.
This may generate revenue necessary to offset
the cost of the system.
Business Directory- A local business directory
Searchable by type, name or location.
Geographic Reference- Provide static maps, animated directions and even GPS
napping to all database sites. Maps and directions can print out immediately!
Transportation- Help make getting around your cities easy by providing timely
nformation on train and bus schedules and routes, taxi service, parking availability,
.;onstruction delays, etc. A ticket and coupon printers can be included.
[nternet Access- Provide controlled Internet access to your home page and sites
predetermined by you with our closed browser. Even e-mail access can be part of
such a system. Forms can be filled out using and on-screen keyboard. Content on
:he kiosk can be updated remotely.
t
UNIVERSITY KIOSKS
University Information- The kiosk will highlight
the information that makes each campus unique,
such as historical facts, special events calendar,
presidential message, or video tour. Provide
information on schools, departments, staff,
professors, community programs, and emergency
services. Video conferencing may also be incorporated.
Geographic Reference- Navigating around campus
or through large buildings is easy with complete
mapping. Our kiosks provide lively animated on-
screen instructions directing the user to their destin-
ation. Zoom feature allows the user to view the area
they are interested in, from city and sate maps, to the campus area, to
a paticular building. User may search by building, department, staff member,
or local business. A print out of the instructions or map may be taken with
the user. A GPS system can be incorporated to provide mapping and directions
to a site outside the campus.
Transportation- Help make getting around campus a safe and easy
experience by providing timely information on bus schedules and routes,
taxi service, parking availability, walking escort services after hours,
construction delays, etc. A coupon printer could be incorporated to print bus
tickets. A direct phone link to these services increases the utility of the
information,
Academia- View the annual Academic Calendar, class schedules and availability,
transcripts, transfer credit information, check grades, or enroll in a paticular
course. Information may be printed on a laser printer and taken with the user.
A card reader can be integrated for students to access their school account.
Financial- A user can perform a variety of service transactions at the kiosk, such as:
prescreening for financial aid qualification, grant and scholarship opportunities, pay
tuition, pay a parking ticket, purchase tickets to a concert, athletic event, or speech.
Local Business promotion- Sell advertising to or provide free promotion to local
restaurants, shops, hotels, and various services. This may provide an additional
revenue stream.
Bulletin Board- Allow users to view and post messages to boards for jobs, help
wanted, ridesharing, apartments for rent, roommate wanted, classifieds/goods for
sale, study groups, etc.
Internet Access/E-Mail- Using our integrated browser, seamless Internet access
can be provided quickly and easily to even the non-net savvy. E-mail can be sent and
received and on-line forms can be filled out using an on-screen keyboard.
TouchMedia
Press
C
EASY ACCESS
Private Industry Council to put job data at your fingertips
By Michael Gougis
Staff Writer
The Daily Breeze-Los Angeles January 17, 1997
Think of it as a telephone book on steroids.
With the brush of a fingertip against a computer screen, information on jobs, businesses,
emergency services, medical services, schools and the vast majority of the Internet soon will
be available in Carson, Lomita, Torrance.
Thanks to a federal Departmentof Labor grant, 12 computerized information kiosks will be
installed during the next few weeks in the three cities by the Carson/Lomita/Torrance Private
Industry Council, official with the agency announced Thursday.
Serves jobless, employers
"In simple terms, this is serving our clients, those who are jobless and the employers looking
for qualified employees," said Pilar Perry, head of the council.
Actually, it's much more. The $20,000 machines are not just computer terminals. Encased in
metal armor similar to that protecting automated teller machines, they have been designed to
withstand the abuse that an unsupervised child might dish out. The screens, which operate
on the static electricity generated by a fingertip, are waterproof and shatter-resistant.
Not only do the kiosks provide information to the user, they provide ways to do something
with that data.
Each is equipped with a laser printer that allows people to take information with them. Color
printers eyed for the future will let shoppers print coupons for merchandise.
Although not yet tied in, each has a telephone that will allow users to contact a business or
agency that they've just looked up. And again, although not yet available, each machine will
be equipped to handle credit and debit transactions.
A combination of features
It's combination of the features that makes the service unique. For example, someone could
use the kiosk to locate community colleges in the area, watch a video to find out where and
when a course is offered, register for the course and pay for it on the spot, said Bruce Kohl,
manager of internal programs at TRW and chairman of the council's kiosk task force.
The task force has been working on the concept for a year, and took pains to avoid major
trouble areas. Although users can access a World Wide Web browser and crisscross the
Internet, a blocking program prevents people from accessing sites with erotic or racist mate-
rial, said Roy Reeves, general manager for TouchMedia, which helped design the system.
TouchMedia also is marketing the kiosks for other uses, such as shopping malls, travel agen-
cies and large buildings that require directories.
Although the system doesn't have it yet, a feedback program is anticipated in which users will
be able to e-mail or message the council with suggestions and comments.
"This is our first stab at something like this. We need to know what people are using, and
what they want to use," Reeves said.
And the dreaming of new ways to use the system hasn't ended, either.
"In the future, you can imagine vans loaded with these kiosks, roaming the neighborhoods",
said Walter Neil, president of the Carson Chamber of Commerce, who was on hand for the
ribbon-cutting. "It's a fantastic development."
1. s
THE ORANGE COUNTY REGISTER
MAY 4, 1997
OUT THERE
PELICAN HILL GOLF CLUB
www.palocanhmil.com
Golf is, as Mark Twain said, a good walk spoiled. But Kelly Mundell is out to
make sure that clicking through a course isn't as painful.
"It's easy--you can see a picture of every single hole," the software engineer
says. "Or you can check out overhead views."
Yes, punching up the Web page of Pelican Hill, a popular golf course in Newport
Beach, is a lot less stressful than trying to imitate Tiger Woods' swing. It just might,
Mundell and Pelican Hill officials hope, fool people into signing up for a round, seduc-
ing them with long expanses of green rather than memories of slices and hooks.
"To get a full-page ad in a golf-trade magazine, it's like $90,000 a month," says
Mundell, who works for Costa Mesa developer Touch Media Networks Inc. "They spend
a lot on marketing to get people to come to their course. A Web site is one-fifteenths
of that cost, and it isn't one-dimensional. It's an interactive ad, really.
Mundell designed the site in April, including illustrations from Pelican Hill's own
course guide, plus pictures from the tees taken with a digital camera. He hopes to
add video flybys of the course, as well as dozens of other shots of each hole, for vir-
tual tours via mouse.
The club may also add an on-line shopping area, where visitors can buy equip-
ment from the pro shop. "Demographics-wise, the people who use the Internet
match up with the people who play golf," Mundell syas. "We hope to get a lot of inter-
est."
BITS & PIECES
OPPORTUNITY IN HOSPITALITY
By STEPHEN LYNCH May, 1997
The Orange County Register
Just as automated teller machines are a fixture of today's banks, so TouchMedia
of Costa Mesa hopes its InfoTeller will be a regular resident of future hotels, govern-
ment agencies and airports.
The kiosks-basically a Pentium computer with a screen that operates by
touch-have already found homes in local hotels such as the Hyatt Regency Irvine
and city halls including Torrance's. They offer information on tourism, airline travel
and government programs; an attached phone can dial a business number accessed
on-screen; a slot in the bottom can spit out a map or listing.
"I saw a real opportunity in hospitality," Kyle MacDonald says about the com-
pany he founded three years ago. "There's a lot of work that can be handled by these
machines."
TouchMedia designs the software that runs on the Info Tellers, and constructs
the machines for customers. They cost about $15,000 to $20,000, though MacDonald
says TouchMedia hopes to lower those costs by offering advertising on the systems.
Each InfoTeller is a stand-alone device, though the company is looking into
using the Internet to transmit new information to the boxes, or allowing users to
jump to Web sites. "The problem right now is speed," MacDonald says. "If the Net is
backed up, it moves far too slow."
TouchMedia, which was recently acquired by San Diego-based High Technology
Solutions Inc., hopes to expand from the 10 or so hotels it supplies in Orange County;
MacDonald has already signed an agreement with the government of Bahrain to pro-
vide kiosks for tourists to that Middle Eastern country.
To find out more about TouchMedia, look for its InfoTellers in local hotels, or
visit www.touchmedma.com
Computer kiosks to tap into Internet
A resident could get an e-mail address to receive
job listings and offers and other messages.
By Skip Morgan
The Press-Enterprise-Riverside February 14, 1998
With a touch of a finger, Riverside County residents will soon be able to receive e-mail mes-
sages from anywhere in the world at 40 computer kiosks around the county.
Designed primarily to help county residents become more competitive in the computer-age job
market, the $878,000-system also will give anyone without a home computer a chance to receive e-
mail and limited access to the Internet.
Supervisor Roy Wilson said helping the public connect to the Internet and e-mail is a good
investment for government.
"Using information-age technology will save time for both the public and our staff;" Wilson
said.
The network of 40 kiosks around the county is bigger than any other system now operated by
government job training programs in California, said Bradley Hudson, director of the county's Eco-
nomic Development Agency. But Riverside County's job training program is not the first in Southern
California to offer e-mail and Internet access to all residents.
TouchMedia, the Costa Mesa company that won the contract to develop Riverside County's
system, recently installed 31 identical computer kiosks for job training agencies in Los Angeles
County, said company director Kyle MacDonald.
In San Bernardino County, public access to the Internet is limited to one computer at the
Rancho Cucamonga office of the county's welfare-to-work program, said Edward Textor, a county
automated systems analyst.
Trey Pitruzzello, owner of E-Z Access Internet in Riverside, said he does not believe the new
county service will be unfair competition for him and other Internet providers. "This is going to
educate people about the Internet;" Pitruzzello said. "They will eventually be able to buy a computer
and access the Internet from their homes. Javier Rodriguez, a county information systems manager,
said giving county residents an e-mail address is a service the county will receive at no cost through
an Internet business that compiles job listings.
County residents who obtain an e-mail address at one of the computer kiosks would be able to
receive job offers and messages from just about anyone, but would not be able to send e-mail letters,
Rodriguez said.
"We are not offering full-blown Internet access;" he said.
In a demonstration this week at the county's job-training center in Riverside, the 20-inch
touch-screen system showed that even those without computer experience could sign up for e-mail
and check out job listings on the Internet.
With instructions in English and Spanish, the computer has sound and videos, including talking
heads that appear on the screen to offer encouragement for people having trouble with the written
instructions.
Financed with state and federal job-training funds, the 40 computers are expected to be in-
stalled by June in 40 locations to be designated by county supervisors.
With access to more than 10,000 employment listings, the computers also allow job-seekers to
submit applications complete with an e-mail address for replies, said Jerry Craig, county deputy
S
economic development director.
"We want to give people as many options as possible to make them attractive to em-
ployers;" Craig said.
The computers are not just for people looking for a job. Any county resident will be able to set
up an e-mail address and have limited access to the Internet.
Craig said Internet access will be restricted to web sites for government agencies, community
groups and area businesses.
The computer system also includes a printer, telephone hook-up, and credit card reader.
Craig hopes the system will eventually allow the public to pay utility bills and purchase every-
thing from dog licenses to concert tickets.
Under a plan unanimously approved this week by county supervisors, the $146,000-a-year
operating cost for the 40 computers will be paid by county taxpayers.
Craig hopes area businesses will pay some of the operating costs. He said businesses will be
offered a chance to buy advertising both on the outside of the kiosks and on the computer screens.
Craig hopes the computers will prove popular enough to have the public lining up for a chance
to use the system.
"If we're that successful, we'll be able to sell more advertising and put more computers out
there;" he said.
Y
RICHMOND EDITION VOL. 4
NO. 4 MARCH 18-31, 1998
INSIDE BUSINESS
Meet the electronic concierge'
Kiosks put info at tourists' fingertips
Two organizations working to promote Richmond will soon enlist a younger,
high-tech cousin of the ATM to help connect out-of-town visitors with the area's retail-
ers and tourist attractions.
Four free-standing kiosks will show up in May, merging multimedia, Internet
and interactive technologies into "information centers for the traveler," says Chris
DeWilde, managing member of Richmond start-up TouchMe Communications.
Under agreements with TouchMe, the Retail Merchants Association of Greater
Richmond and the Metro Richmond Convention and Visitors Bureau will lease two
kiosks each for at least two years, and receive advertising credits for some of their
members.
Initially, the kiosks will be rotated among hotel lobbies and other high-traffic
tourist areas in hopes that the hotels will eventually want to lease machines of their
own.
The city has become aggressive in its efforts to bring more tourists to the area,
according to Bill Baxter, president of the Retail Merchants Association. "Richmond is
starting to wake up to the value of tourism".
California-based Touch Media, which makes the machines and their software,
touts the kiosks as a tool for funneling traffic and tourism dollars into the city. "The
community's going to love it," director Kyle MacDonald says.
The machines are loaded-with a telephone, a place to swipe a credit card, print-
ing capabilities and an Internet connection. "The technology looks state-of-the-art,"
Convention and Visitors Bureau president lack Berry says. "And it's quite user
friendly if you walk through it."
Kiosk users are guided through the system by touching a computer screen that offers
various menu choices, in categories of area attractions. " It acts as an electronic
concierge, actually," says DeWilde, who lists examples of what can be done on the
system.
Someone deciding where to eat dinner could scroll through a list of restaurants,
looking at color pictures of meals at area eateries. Press one option, and the kiosk
prints a coupon. Press another, and it prints directions to the restaurant.
In the mood for golf? After looking at available courses, users can decide on a
location, and the phone on the kiosk will automatically dial the course, DeWilde says.
"They could call it up right from the kiosk and schedule a tee time."
Users can also browse the Web site of the Retail Merchants Association
(www shoova.com). Select an item, swipe your credit card, and it's yours.
Eventually, DeWilde says, travelers will be able to use their credit card to buy com-
puter time to check e-mail.
Here in Richmond, advertisers will pay a one-time production fee, then a
monthly fee, from $200 to $550, to have their site appear on the kiosk, DeWilde
says. They can track how many people "touched" their site, and produce an ad with
sight, sound and motion. "So when you start comparing this to print, radio or TV
advertising," she says, "the price is really manageable."
Members of the Retail Merchants will receive a $100-a-month advertising credit,
as will the non-profit members of the Convention and Visitors Bureau.
Baxter says the credits were given as incentives, because it's important to get
as much information as possible on the system as the kiosks are launched. "If you
have one of these great technological tools," he says, "and nothing's in it, you're lost."
---Jason Roop
TouchMedia
Project
Management
.
N
Y
N C C
U U = N
C's
W y o o
N
Ix
3 ° G
~ H W
4)
A
c o
A a
C ' y G c
U w
c
~ o
A
T -
N = v
~y N G U
•N ~ CO
yy N v N
Y
H
r
{.n ~ 0
H
0 ~ O V3 O lE O
N Fi p u U G
V N N° W N a rn
N
cn
c
0
0
v
.y
N
a.
b ,
C
1. U
~ 4 V
d y y V
a> >
> d
A A
~ Y O
0
wo
N
~ N
y
N
r ~ o
bq G
w h
T
C
~ N
U Q
~ r
{r N H N
y N p C c
F b o Otz Y
G U p, rvi.
W O
O p
> A
EXAMPLE
ATTACHMENT A
DESCRIPTION OF SERVICES BY VENDOR
STATEMENT OF PERFORMANCE
Touch Media will provide and install (#OF UNITS) turn-key multimedia kiosk systems
in strategic locations to be determined by YOUR COMPANY before DATE. Project
milestones and delivery dates will take place in accordance with Project Timeline.
Systems will display, in English and Spanish, basic YOUR COMPANY information,
events schedule, advertisements, referral information, city information, state informa-
tion, surveys, frequently asked questions, business directory, and a directory of
YOUR COMPANY services. Introductory information is provided in audio and video
format. Systems will amass and categorize usage data, enabling staff to evaluate site
activity and plan new kiosk services. Kiosk systems will function as stand-alone units,
but will contain the ability to electronically link with other entities via modem and or
network. Remote updating of kiosk content and pulling of usage data can be accom-
plished by connection with the central site. With a modem link, software problems
can usually be diagnosed and corrected over the dedicated phone line to each termi-
nal. Kiosk systems will comply with requirements of the American Disabilities Act,
and contain the hardware and software capabilities to communicate with DESIG-
NATED NETWORKS INCLUDING INTERNET BUSINESS.
Kiosk systems will contain the following features:
• Audio, visual and hard-copy content for kiosk systems will be available in both
English and Spanish languages, (your company to provide translations and
Touchmedia will integrate.
• User-friendly, graphical, menu-driven software and 24 hour per day operation.
• Large monitors (with touchscreen interface) for legibility.
• Screen response time of below two seconds.
• Black and white printouts (with text and graphics) from a laser printer.
• Audio/visual time limit warnings and error messages.
Basic screen design hall contain the following characteristics:
• Passive rotation "loop", containing any number of screens or video content, to
attract potential users.
• A "Main Menu" of options such as Job Seeker Services, Employment Opportun-
ities, City Information, Family Support Services, Social Service Programs, Maps,
Entertainment and Dining, Welcome Message, Family and Youth Programs,
County Resources, Event Calendar, Return to Previous Screen, Time and Date,
"Browseable screen layout enabling all sub-menu content to be displayed
without complete screen refresh.
4 • Each screen shall contain the following options:
• Return to Previous Screen
• Return to Main Menu
• Print Screen, Help, and Exit
ATTACHMENT A - Continued
DESCRIPTION OF SERVICES BY VENDOR
STATEMENT OF PERFORMANCE
Software for Kiosk Systems shall provide the followina:
• Optimized to run at 1024 x 768 screen resolution at 16 million colors
• Modifiable text, graphics, video, audio capabilities
• Capability to customize user features
• Screen prints and "prn" files print on standard laser printer
• Two-color printing (red and black) capability on coupon printer
• Usage statistics generation in D-base format
Hardware for Kiosk Systems shall contain:
Central Processing Unit
• Intel Motherboard
• Intel Pentium II Chipset
• Desktop case
• Floppy Drive 1.44
• Key Board
• Ultra DMA 3.1 gig
• 64Meg Memory SD RAM
• Internal modem 56K baud-US Robotics
• AT I/O Card
• PCI Ethernet Card
• Matrox 4 meg pci
• Sound Blaster 16
• 12X CD Rom Drive
Miscellaneous
• Card Reader
• 2 Parallel Cables
• Internal Phone
• Keyboard extension cable
9 25-pin male to 25 pin female straight
Attachment A- Continued
External
• 20" touchscreen monitor 1024 x768 resolution
• Stereo Speakers
• Card Reader
• Telpar Thermal Printer with 8 inch roll
• Citizen Op 3541ff-40rf 40 column printer with cutter & 7k buffer
• Walker help phone
Enclosure
• Standard Unit
• Paint & Painting
• Shipping
Software
• License fee for KE 4.0
• License fee for Windows NT Workstation
E
a
a
_ j
" E ~ a r
E a 4 r
r
u LL a I $ m m
m - ~ s
F ~ n
N
^
^
r ~ o
Z a ~ a e a~ E m
2 " ~ in rc rc~
°m
a ~ ~ A
n ^ i
i
ii
I
- a a a g a g d
E s q 6 rc rc rc~~ 9~ g r~ am o g
8 fi gghh S q a ~ ~
3 e u rc u x c fr m z# E a G fr F m
s~ a m E x x x X x 8 0 tl- J fr" o~ m P~ yP
3- .G
a a k U m Fm _~pp F V~~~ 3 n ~ v 1 1.9
l.. 10 1 In n
o_ $ o
a o
TouchMedia
Hardware
TouchMedia provides a turn-key solution to its clients. You pick the options you
prefer and we will build your application, including content, and ship it to your door
ready for installation.
We recommend the use of a Pentium 233 MMX chipset with 64 megs of RAM utilizing
Intel architecture.
Storage capacity is a function of your applications and can be increased at any time.
System can be configured with 33.6 or 56k modem, cable modem, or network card.
A variety of touchscreen monitors (including flat screens) can be incorporated from
15" to 21" utilizing Capacitive or Surface Acoustic Wave technology.
Optional features include:
-Laser printer -Video Monitor -Video conferencing
-Phone -Proximity detector -Smart card capability
-Card reader -Video camera -Coupon printer
-Ticket printer -Stereo speakers -Flat screens
All hardware carries a manufacturer's warranty. Extended warranty available upon
request.
TouchMedia
Enclosures
J
Enclosure
rouchMedia can recommend several kiosk designers and a variety of off-the-shelf
Kiosk designs. A custom design with choice of colors and external graphics allows you
to tailor the kiosk to the intended environment. Our standard kiosk includes ample
eternal space to house a variety of equipment and all components are front acces-
sible with rear cable and power access. Our standard enclosure is ADA compliant and
~t is recommended that all the kiosk enclosures meet the requirements of the Ameri-
:an Disabilities Act.
Standard Enclosure
• ADA Compliant
• Rolled Steel construction for strength, durability and appearance.
• Tamper proof locking system for maximum security.
• All components front accessible.
• Ample internal space for a variety of peripheral hardware.
• Rear cable and power access.
• Powder coated finish of any color.
• PC style speaker brackets and grilles.
• Fans to recirculate air.
• Dimensions: 72 x 32 x 32 Weight: 125 Ibs 350lbs (loaded)
• Advertising panels and signage easily integrated
V
Sample Enclosures
1600 4250 2201
® G1~~~S RE!,TdRDS ,
a
3200 2100 -
4100
fll~
1 /
1500 4200
0
s~
R LigD[DOx
ISI speakerc
Misc Components
m~~naeta~.
I
90 Op[tocal Vr4nte - O
G y.
i p1 nh M'1 ~ ~ I'~RYI I i~$'ye
teak cata aea ~ ~ ~ h ~ t '
aver i nncei
nmpun o
is
1=°
~a
n
X
*r
Desktop Units
i
sSystem Boards Main Boards
• Industrial grade PC compatible • PC compatible, supports all 486,
system w/Pentium CPU's 5x86 or Pentium CPU's
• Watchdog timer generates system • Watchdog timer generates system
software enabled/disabled reset, software enabled/disabled,
• Award flash BIOS w/Ethernet boot ROM timer interval 1.5/15/150 sec. (3
• 512K cache memory levels)
• Max. 256MB RAM • CMOS backup in 1K-bit EEPROM
• Solid state disk socket • RAM/ROM disk, three 32-pin sockets
from SRAM/flash/EPROM memory, up
I/O interfaces to 1.5 MB
• 4 x Serial ports ( 2 internal, 2 System Memory
external R345) • 1x72 pin SIMM socket for max.32MB
• 2 x Parallel ports ( 1 internal, 1 • Optional 1 MB or 4 MB DRAM on
external) board
• PS/2 keyboard port, 15 pin CRT port . Cache memory u
• Audio port, floppy drive port pgradable to 512k
• Ethernet, 10 base T, RJ-45
Peripherals
Storage • 4x Serial ports/RS-232, with +5 and
• 1 x 2.5" IDE hard drive +12V power output capability
• Optional solid state disk: 512k to 24MB • 2 x Parallel ports, EPP/ECP/Bi-
directional
Chasis • Digital I/0: 2 x output (max. 50
• Hidden cables, solid cabinet design VDC, 500mA), 4 x input (TTL com-
• Heavy duty cast iron stand or wall mount patible)
Enclosure: 11x8" x2.3x10.3" (WxDxH) • 1 x Floppy Disk drive interface
• 16-bit ISA expansion slot • 1 x Hard Disk drive interface
• External 40 Watt 110/220V power • 2 x PS/2 keyboard connector
adapter • 1 x Internal keyboard connector
• 1 x 15 pin CRT connector
Displays, Touch Panel • 1 x LCD Flat Panel interface
• 10.4" to 12.1" color active or passive
matrix LCD panels w/ELO resistive touch Network Connectivity
screen 1 x 10 base T, RJ 45 16 bit Ethernet
• Contrast and brightness controls connector for multiple networks
• Power on light
TouchMedia
Maintenance
TouchMedia
Web Design
SAMPLES OF VARIOUS WEBSITES DESIGNED BY TOUCHMEDIA
.a._Ro _ _
W' ti~ .w mi=l w. Nee Ah' ~,w~. M+„'8W.° , zsre A' Iwli, wn Lw zwra=ewY 1Gw. rt kv IS
...".u.~!!r. . MM n.ar..+.~rrti
errs .
v.ESry Weeporu Myrellon
x rpgt
k eLe1r ~~wRti.
www_73,
NEWS J
FLASHI
. m::~_, a
..eeG ~...-...~....,..~,.rw
Ell
f_ Pelican Hill QoN Club
TIJERAS CREEK GOLF CLUB
e:k NisMNaw:~
.xr IM
l-
55
.aq, w leers
un.n xe~
N $1 9r W-~litlyYr N.1 L! qv j . U Viii 'di A x ~ 9i - _py f• ~F -
r
• ~ Mf4 ~ f~ ~ ~ N~ v bl'~ ,b •o aJ"'''. wide' wb r~ ~-nYM IG Wv W
F+'
I
. APPAREL
x;
M,....r _ .
iacte of Oronye County '
.M ~.,,i..r,r....,,,,...r gym.-an.n..r.m m Mi."ter n...,...."..
w w'~. "s
Ift Is
c
TM+maa
~ mAr+.r.~ rrmn~m?.nnern
rM.w.v 1
TouchMedia
References