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Home My WebLink AboutRES 551 Draft 01 1976-1980County of Hawaii --State of Hawaii Resolution WHEREAS, pursuant to County Charter Section 3-14 interim amendments to the Salary Ordinance may be by resolution; NOW, THEREFORE, BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII that the Salary Ordinance is hereby amended for the following department: SECTION 8.14 (b). FISCAL DIVISION. DEPARTMENT OF WATER SUPPLY. 1. Reallocate one position of Account Clerk SR -10 to Assistant Customer Service Supervisor SR -15. 2. Change in class title of one position of Water Consumer Service Supervisor SR -17 to Customer Service Supervisor SR -17. BE IT FURTHER RESOLVED that a copy of this resolution be transmitted to the departments of Water Supply, Finance, and Personnel Services for their information. Dated this 20th COUNTY COUNCIL County of Hawaii HRo, Hawaii day of February 1980. INTRODUCED BY: Cou ilma Cou y ,f Hawaii I hereby certify that the foregoing RESOLUTION waa by the vote indicated to the right hereof adopted by the COUNCIL of the County of Hawaii on February 20, 1980 ................................................................................. ATTEST: to o. LttoAsn NEN K. Y BIRO ooh CLE airman B ins Offlaer ROLL CALL VOTE AYES I NOES I A/E KRawhara x Lai X - Same:hima x Tayri _ _- X Chr. Yama him 9 0 M.B. No . ...................................... RESMVTION 299 .............. ......................... 551 NO . ...................... ........................ C M HAWAIT COUNTY COUNCTI, POSITION INFORMATION FORM Department: DEPARTMLNi OF WATER SUPPLY Date: January 21, 1980 Request: Real -location x Reclassification- New Position Old Pos• New Pos. 1. 1 Give reasons liow new duties arose (statut(,s enacted,.Ordinances, Newly authorized programs., basis for increased workloads, etc.): The need for an assistant is the result of the increase in personnel which in turn is the result of theincrease in the number of water customers. 2. Tf realloc�ition, list Drily new duties. (Example: l-. 'fakes di.ctration Cost Fund k of Pos. Class Title HC No. _SR Salary Diff. Source in Dept. Account Clerk 2483 10 1132 - - - —buss Assistant Cro+rstmter service Supervisor 2483 15— 1183 — 51 — —DWS- -- 1 1. 1 Give reasons liow new duties arose (statut(,s enacted,.Ordinances, Newly authorized programs., basis for increased workloads, etc.): The need for an assistant is the result of the increase in personnel which in turn is the result of theincrease in the number of water customers. 2. Tf realloc�ition, list Drily new duties. (Example: l-. 'fakes di.ctration 407t.; 2. Keeps off.1.ce accounts 300,- etc.): 1. Acts as supervisor in supervisor's absence 10% 2. Supervisesmeter.reading activities 10% 3. Training of permanent personnel and student help 5% 3. Give reasons why new duties at higher level are needed and cannot he r.Ssigned to classes at higher level or Il'indled in other v:-lys such as short terin contracts, etc. ([Ise pr,oducti.vi-ty measur(:menis where possible.): The present.supervisor's position cannot handle all, the supervisory duties as presently assigned due to time limitations resulting from the increase in water customers. 4. was reallocation or reclassification budgeted and if not, why wel:e manpower nerds not planned through budgetary process? Yes 5. List other rationale or pertinent statements and data: 6. Attach: a. Old Table of Organization h. New Table of Organization w.iLh changes clearly visible c. --f1�1-d-c}a^--sFn�cifrit at-i�cjfl d. New class specification Personnel Services Notes The reallocation of subject position is justified in that there has been a substantial change in the duties and responsibilities assigned. t eputy Director of Personnel Services T G. Vi .0 `P N CJ Irl cY }J. U -. 0\ 1) + C7 til S: N ri fl 41 la .: C9 :J J_ GI N C) U •-i 11 ri V I -S %) o] a i jr 1 U 1 U t 3 -1 -7-1 (4 11 I --' C: U P: C -i u) C)] rA Ul (") -y C7 c 41 m p. cl H ri 1{ I"7 I i i H 1 m Ir ri I { rJ r1 w N IJ r [ 'J OJ :V tJ V I oX� n. an w CO rJ C7 C j U 1 1 ) I 1;! l u J H UU I A'1 l 'j 1 r J C7 i u .(j 1 J I IJ 1 0 U � � -i 4JCO 10 11 (D U [I 1 U I O ,• (J 1 ! ,p U��I r•d U U 1 I i IY (1 IJ I >. f 1 -,, :1 .I CJI •-i I1Il ci ) 1 - C ) o: ICI C7 C) C7: U1l V! T G. Vi .0 `P N CJ Irl cY }J. U -. 0\ 1) + C7 til S: N ri fl 41 la .: C9 :J J_ GI N C) U •-i 11 ri V I -S %) o] a i jr 1 U 1 U t 3 -1 -7-1 (4 11 I --' C: U P: C -i u) C)] rA Ul (") -y C7 fil H ri 1{ I"7 I i i H 1 m ri > { rJ r1 w N IJ r [ 'J OJ :V tJ V I oX� n. an w CO rJ C7 C j U 1 1 ) I f J 1 l ) u U H UU C1 fJ ri i NH 0; C) r) 1 r J U W J 1 u .(j 1 J I IJ 1 0 -i 4JCO U [I 1 U I O ,• (J 1 �n f �J I U U �` U U Ll u) I i IY ,. ) Cl U) ... I) � � .. vi U) uc) CJ T G. Vi .0 `P N CJ Irl cY }J. U -. 0\ 1) + C7 til S: N ri fl 41 la .: C9 :J J_ GI N C) U •-i 11 ri V I -S %) o] a i jr 1 U 1 U t 3 -1 -7-1 (4 11 I --' C: U P: C -i u) C)] rA Ul (") -y C7 H ri 1{ I"7 I i i H 1 { rJ r1 w N IJ r [ 'J OJ :V tJ V I ji t - i . W l} N rJ C7 C j U 1 1 ) I f J 1 l ) C1 fJ ri i NH 0; C) r) 1 r J U W J 1 aJ I .(j 1 J I IJ 1 0 T G. Vi .0 `P N CJ Irl cY }J. U -. 0\ 1) + C7 til S: N ri fl 41 la .: C9 :J J_ GI N C) U •-i 11 ri V I -S %) o] a i jr 1 U 1 U t 3 -1 -7-1 (4 11 I --' C: U P: C -i u) C)] rA Ul (") -y C7 REVLNU[ CUSTOMER ACCOUNT ];ll. S[ ("I IUN WATER CONSUMER SERVICE SUPERVISOR 1 SR -17711C1049 (4) ACCOUNT CLERK SR -10 HC2483 (5? ACCOUNT C( NTROL ANO METER ItE:AIiING CUSIOMI:R ACCOHIIIS R[C1 iVAI'1..L METER PFADER' l l ACCOUNT CLERK SR-ln. HC10111 SR -10 HC2756 SR -1C HC22`3 TAIL (V) SR-lO HC893 METER RE=ADER I SR -8 HCJp42 R -B 11C2 8" TAN (V) CLERK -METER READER CASHIER 1 SR -8 HC2901 SR -10 HC878 SR -8 Hcroi (,LLRK SR -8 Hcmo (V) (4) (5) - Proposed reallocation to 1 Pro[-" - roC�d reallocation to Ass(5tant Water Consumer Service Supervisor, SR -18 (6) - Proposed new position REVLNU[ CUSTOMER ACCOUNT ];ll. S[ ("I IUN WATER CONSUMER SERVICE SUPERVISOR 1 SR -17711C1049 (4) ACCOUNT CLERK SR -10 HC2483 (5? ACCOUNT C( NTROL ANO METER ItE:AIiING CUSIOMI:R ACCOHIIIS R[C1 iVAI'1..L METER PFADER' l l ACCOUNT CLERK SR-ln. HC10111 SR -10 HC2756 SR -1C HC22`3 TAIL (V) SR-lO HC893 METER RE=ADER I SR -8 HCJp42 R -B 11C2 8" TAN (V) CLERK -METER READER CASHIER 1 SR -8 HC2901 SR -10 HC878 SR -8 Hcroi (,LLRK SR -8 Hcmo (V) ASSISTANT CUSTOMER SERVICE SUPERVISOR -2- Knowledge of: office practices and procedures; filing systems and practices; principles and practices of supervision; practices and procedures of water sales billing; public relations; departmental rules, regulations and policies, functions and operating.practices and procedures, particularly as they relate to water services. Ability to: assign, supervise, and review the work of subordinates; read, interpret and explain departmental rules, regulations and policies; establish and improve work processes and procedures; work harmoniously with others; deal effectively with the public; prepare clear and concise reports. Physical Reouirement: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties. Ph sicai Effort Grouping: Light This is the first specification approved for the new class ASSISTANT.CUSTOMER SERVICE SUPERVISOR. APPROVED: January 21, 1980 — �'"-�'� � - ��--•'_____ Director of Personnel Services J O O 1.624 DEPARTMENT OF PERSONNEL. SERVICES COUNTY OF HAWAII ASSISTANT CUSTOMER SERVICE SUPERVISOR Duties Summary: Assists in supervising the functions and activities of the Customer Service Section of the Department of Water Supply; processes water service applications and changes and the maintenance of records, receiving and resolv- ing of complaints and providing information; and performs other related duties as required. Distinguishing Characteristics: This class is distinguished by its responsibility for assisting the Customer Service Supervisor in the activities and functions connected with the processing of water service applications and accounting records and cash collections; whereas, the Customer. Service Supervisor is responsible for supervising the functions and activities of the Customer Service Section of the Department of later Supply. Illustrative Examples of Work: Assists in assigning, supervising and reviewing the work of clerical positions involved in preparing and processing of applications for initiating, changing or discontinuing water services, receiving complaints and preparing of adjustments to water bills, and maintaining water consumer service and history records; receives and accounts for all payments of water accounts made to banks; follows -up on the payments of delinquent accounts including the billing, collection and accounting of such accounts; assists in assigning, supervising and reviewing the work of subordinates involved in the application of rules and regulations as it relates to service of water consumers; assists In determining large meter installation costs, facilities charges, permit costs, closing costs for final billing and payment for large water consumers; assists in developing and revising procedures and forms to improve and simplify work system; assists in furnishing information, over the counter or in the field on water rates and explains rules, regulations and policies relating to water service matters; assists in processing and resolving high water bill complaints by interviewing complainants to determine. nature of complaint, conducting investigations, determining and computing proper adjust- ments; investigates accidents regarding damage to the department's property, such as fire hydrants, meters, and meter and service laterals and recommends appropriate action; promotes sound customer relations. Minimum Qualification Requirements: Training and Eimer _ence: .A combination of education and experience substantially equivalent to graduation from high school and 4 years of clerical or office experience involving public contact work, one of which shall have been in a supervisory capacity, including or supplemented by 2 years of experience in water sales work. DSP:"uZ1i-Viii Or �JIZ'IL Sl?VICu COU11 i' OF HAI,AII ACCMIT CL:.- K DMUCS San_ ory: Reviews, posts to, rovises and summarizes fiscal records and state.- ntz; CorPilos data and prepares reports; and performs other related.:dutias as recuirca. Disvinsoishinq Characteristics: - iius class differs from that of Assistant Account Clerk in that the Account Cleric independently performs account recordkeeping work not covered by Dryscribed procedures and requiring judgment in interpreting procedures and whereas the Assistant Account Clerk perfor s account recordkeeping wait covered by detailed procedures and whore supervision is readily available. iai.s class differs from that of Senior Account Clerk in that the Account C=er'V independently performs account recordkeeping work not covered by prescribed procedures and ray supero-ise the work of others; whereas the Senior Account Clerk swirl; -vises or performs the reviewing, posting, revising and su,�u'1a7.0115 of fiscal records and statements with.responsibility for the maintenance of a major sectio: o;" accounting bystem. ` swnti n L:"..C_^oles of Work: ' posts to and maintains ledgers, appropriation allot:ent, accounto, out', r r2 s tern, individual accounts and other subsidiaz7 records; r..s�in tains crit`_ books; classifies and codes expenditures; makes adjusting entries and b _1."'rccs accounts; takes periodic trial balances; instructs o'thors in reviewing, 2nd posting procedures;. schedules, indexes and files bills, warrant va'chrs, purchase orders, invoices and other data in accordance with prescrib d r;l:ige s; checks vouchers, invoices, purchase orders and other data for conformance with standards and accuracy of extensions and computations; distributes warrants upon proper identification; records labor time or equipment rental fens .for var_ons jobs; prepares and checks payrolls; prepares payroll dsductions and with- IW16in_; statemantz; prepares financial statements; compiles and tabulates :: T.�n_t1.L1Cul Or fiscal data; maintains 17'iVent Ory CGntT01 TECOrds; SUp2r4^_.'�Ea the -work of others; maintains personnel resters; assists in compiling data for budget requests; o_erates standard office machines such as calculating and adding machines and typeHrit-ors. . Li: a a Oa li;'i cation Requirements: 'ira nine cnd Experier.co: tl combination of educatica and experience su:-; antiaily equivalent to graduation iron nigh school and 3 years of clerical emir-ar_icnee, 2 of which YOU b -en in account recordkeaping work. o bookkeaping principles and practices; office practices ar;d procedures; gzR.. :ar, spelling and word usage; filing methods and systems; use of standard office machines. CL' t.1 A)Llity t.o: naintain fiscal accounts and records; detect errors ir: 703'I;ACI _; ;:'I calculations; .preparo financial reports and 9tatemcnts; in,crprcct _.__,.al records 7- d data; interpret latrs and rules end regulations of the decart- .:_nG; m,I ICo a^th'etical computations; conaare ia..,.e5 andnurwers; operate calculat- in- and addii:g machines v,d typew-itars; give and follow oral and written ins to coons; work harmoniously with others. H:.l lth and Ph.vsical Condition: Parsons seeking appointment to positions in this class nust r2et the h ith .^ad physical condition standards doomed necessary and proper for i^,,."_' -o n ince of t112 duties. . . This is an amend.ront to the specification for the class ACCOULL CLEP.:i which was approved on September 3, 1957.` ' r, ''RUva): 1AY 9> 1967 Porsonrel Diractor