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HomeMy WebLinkAboutRES 096 Draft 01 1998-2000 COUNTY OF HAWAII STATE OF HAWAII RESOLUTION N0. 9 ~ 99 RESOLUTION ADOPTING THE AMERICANS WITH DISABILITIES ACT (ADA) SELF-EVALUATION AND TRANSITION PLAN FOR PROGRAMS OF THE DEPARTMENT OF PARKS AND RECREATION BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII: WHEREAS, 28 C.F.R. §§35.105 AND 35.150 call for the County of Hawaii to perform aSelf-Evaluation of its current services, policies, and practices that do not, or may not, meet the requirements of 28 C.F.R., Part 35, and to prepare a Transition Plan setting forth the steps necessary to complete or augment changes to achieve program accessibility; and WHEREAS, the Settlement Agreement Release and Order filed in Alexa Russell and John Hartman, et al. vs. County of Hawaii, USDC Civil No. 97-01102SPK on June 4, 1998, requires the County to adopt aSelf-Evaluation and Transition Plan by June 4, 2000; and WHEREAS, the County of Hawaii through its consultant Wilson Okamoto & Associates, Inc. and its subconsultant, Moor Iacofano Goldman, Inc. has completed the Self-Evaluation and Transition Plan, a copy of which is attached hereto as Exhibit "A." NOW THEREFORE, BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII that the Self-Evaluation and Transition Plan are hereby adopted. BE IT FURTHER RESOLVED that the Clerk of the County of Hawaii provide a copy of this Resolution to the Mayor of the County of Hawaii, the Director of Parks and Recreation, Corporation Counsel and the County's ADA Coordinator. Dated: Hilo, Hawaii this 23rd day of June , 1999. RODUCED BY: COUNCILMEMBER, C UNTY OF HAWAII jkkdoc3: a/ADAResolution. wpd COUNTY COUNCIL ROLL CALL VOTE County of Hawaii Hilo, Hawaii AYES NOES ABS EX ARAKAKI 1 hereby certify that the foregoing RESOLUTION was by the CHUNG X vote indicated to the right hereof adopted by the COUNCIL of ELARIONOFF X the County of Hawaii on June 23, 1999 JACOBSON ATTEST: LEITHEAD-TODD X PISICCHIO g SMITH TYLER YAGONG 9 0 0 0 Reference C-314 CO TY CLERK CHAIRMAN & PRESIDING OFFICER RESOLUTION NO. 9~i 99 0 Q -J u Americans with Disabilities Act (ADA) Self- Evaluation and Transition Plan For Programs of the County of Hawaii Department. of Parks Recreation 0 0 9 Submitted by: MOORE IACOFANO GOLTSMAN, INC. 800 Hearst Avenue Berkeley, CA 94710 510/845 -7549 WILSON OKAMOTO & ASSOCIATES, INC. 1907 S. Beretania Street, Suite 400 Honolulu, HI 96826 808/946 -2277 ~ April 1999 u Revised May 1999 EXH I o 0 ' s County of Hawaii Department of Parks and Recreation r ADA Self- Evaluation and Transition Plan page i _ Table of Contents Executive Summary `— Introduction v — ADA Self - Evaluation and Transition Plan Development Process and Summary Findings v Policies and Programs v — Facilities vi Complaint Procedure vi Program Accessibility Tool Kit vi E 1.0 Introduction 1 Overview 1 '1 Legislative Mandate 1 j Discrimination and Accessibility 2 Undue Burden 3 — 1.1 ADA Self - Evaluation and Transition Plan Development Requirements 3 1.2 ADA Self - Evaluation and Transition Plan Development Process 3 1.3 Facility Survey 4 1 1.4 Facility Priorities for Barrier Removal 4 J 2.0 Definitions 5 LI 2.1 Auxiliary Aids and Services 5 2.2 Complaint 5 2.3 Disability 5 -1 2.3.1 Qualified Individual with a Disability 5 _ 2.3.2 Regarded as Having a Disability 5 2.4 Discrimination on the Basis of Disability 6 1 2.5 HIV 6 2.5.1 HIV Condition 6 2.6 Physical or Mental Impairments 6 1 2.6.1 Having a Record of Impairment 7 2.7 Program Accessibility 7 2.8 Reasonable Modification 7 — 2.9 Substantial Limitation of Major Life Activities 8 \r�1t 3.0 ADA Self- Evaluation and Transition Plan Development Process 9 1J 3.1 Interviews with Program Heads 10 3.2 Program Accessibility Survey Questionnaire 10 3.3 Review of Published Rules and Regulations 11 3.4 Interactive Staff Workshops 11 — 3.5 Public Participation Process 12 —1 3.5.1 Preparation of the Draft ADA Self - Evaluation and Transition Plan 12 J 3.5.2 Review of the Draft ADA Self - Evaluation and Transition Plan 13 II • 1 • 0 County Of Hawaii O L Department ofParkr and Recreation ADA Se f Evaluation and Transition Plan page ii 4.0 Assessment of Rules and Regulations 15 4.1 Rule 1 -Rules Relating to Administrative Procedures 15 r 4.2 Rule 2 -Rules Relating to the Hilo Municipal Golf Course 15 J 4.3 Rule 3 -Rules Relating to the Pana'ewa Equestrian Center 17 4.4 Rule 4 -Rules Relating to the Hoolulu Park Complex 17 4.5 Rule 5 -Rules Relating to All County Swimming Pool Complexes 17 -- 4.6 Rule 6 -Rules Relating to User Fees 18 4.7 Rule 7 -Rules Relating to Veterans Cemeteries 18 4.8 Rule 8 -Rules Relating to the Use of Park Facilities 18 4.9 Rule 9 -Rules Relating to County- Sponsored Recreation Sports 19 4.10 Rule 10 -Rules Relating to Richardson Ocean Park 19 4.11 Rule 11 -Rules Relating to the Department of Parks and Recreation 20 4.12 Rule 12 -Rules Relating to the Friends of the Park Program 20 r - 4.13 Rule 13 -Rules Relating to County Skateboarding Facilities 20 4.14 Rule 14 -Rules Relating to Summer Fun and Other Recreation Youth Program 21 5.0 Findings and Action Steps 23 Part I: General Policies and Practices 5.1 Customer Service: In- Person Contact/Counter Services 23 '- 5.2 Qualifications for Program Eligibility 25 5.3 Transportation 25 5.4 Trips 26 5.5 Public Meetings 26 5.6 Training and Staffing 28 5.7 Outreach and Information 30 Notice Requirements 30 L Printed Information 31 General Publicity and Advertising 32 L Public Information at Meetings Sponsored by the Department 34 5.8 Signs 35 5.9 Public Telephones 36 5.10 Emergency Evacuation Procedures 37 5.11 Purchasing Accessible /Adaptive Equipment 37 5.12 Programs and Facilities 39 Special Events and Private Events on County Properties 39 L_ Contracts 40 Ensuring Compliance with ADA 40 D Private Development on County-Owned Property 40 Maintenance of Accessible Facilities and Programs 41 - 5.13 ADA Grievance Policy 43 5.14 Ongoing Accessibility Improvements 43 - 5.15 Measures of Success 45 L County of Hawaii 0 Department ofParks and Recreation r ADA Self-Evaluation and Transition Plan page iii 5.0 Findings and Action Steps (continued) n Part II: Division Reports 46 Ll Administrative Services Division 47 Aquatics Division 49 Elderly Activities Division 61 Parks Maintenance Division 71 Recreation Division 74 r Special Services Division — Culture and Arts Section 85 Special Services Division —Hilo Municipal Golf Course 89 Special Services Division — Pana'ewa Recreational Complex 92 7 Hawaii County Band 96 J 6.0 Transition Plan 97 6.1 Priorities Development Process 97 6.1.1 Public Participation 97 r 6.1.2 Countywide Priorities Workshop with Staff 98 L. Barrier Removal Priorities 98 6.2 Transition Plan 99 6.3 Phasing Schedule 99 J 7.0 County of Hawaii's Grievance Procedures for Complaints of Disability Discrimination 7.1 Findings 117 Section 1. Authority 117 Section 2. Policies of the County of Hawaii 117 DD Section 3. Purpose of Rules 117 Section 4. Definitions 117 Section 5. Grievance Procedures 119 1. Section 6. Cost of Rules 120 Section 7. Effective Date 120 7.2 Action Steps 120 fl 7.2.1 Section 5. Grievance Procedures 120 7.2.2 Alternate Formats 120 r 8.0 Program Accessibility Toolkit 121 u Alternate Format Communications 121 American Sign Language Interpreters 121 1 Assistive Listening Systems and Devices 121 i Closed Caption Machine 121 Optical Readers 122 r Text Telephone (TDD /TTY) 122 1 Transportation 122 Enlarging Printed Materials 122 l Guide to Disabilities and Disability Etiquette 122 L Lending Library of Assistive Technology Equipment 122 Internet Resources 122 1 O +County ojHawaii Department of Parks and Recreation ADA Sell- Evaluation and Transition Plan page iv Appendices Appendix A: Program Accessibility Questionnaire for Recreation Staff Appendix B: Summaries of Public Workshops J 11 31 0 11 0 J J County of Hawaii O Department ofParkr and Recreation Executive Summary ADA Self - Evaluation and Transition Plan p age v Executive Summary L Introduction The Americans with Disabilities Act (ADA) is a civil rights law that mandates equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to jobs, public accommodations, government services, public transportation, and telecommunications. The Department of Parks and Recreation of the County of Hawaii has undertaken a comprehensive evaluation of its policies, programs, and facilities to determine the extent to which individuals with disabilities may be restricted in their access to services and activities. The report describes the process developed to complete the evaluation of the Department of Parks and Recreation activities, provides policy and program recommendations, and presents a Transition Plan for the modification of facilities to ensure program accessibility. This document will guide the planning and implementation of necessary facility and program modifications over the next years. The ADA Self- Evaluation and Transition Plan is significant in that it establishes the Department's commitment to the development and maintenance of 0 policies, programs, and facilities that include all of its citizenry. ADA Self- Evaluation and Transition Plan Development Process and Summary Findings The process developed for preparation of the ADA Self- Evaluation and Transition Plan included program and policy review and prioritization of architectural barriers for removal. In addition, consultants provided training to staff to give them a background in the ADA and their responsibilities under the law. Section 3 details the ADA Self- Evaluation Transition Plan development process. Policies and Programs In 1998 the County's Department of Parks and Recreation began an evaluation of its policies and programs to determine current levels of service and the integration of persons with disabilities. J A questionnaire administered to division staff provided information on the nature of the program, forms and methods used to advertise the program's services and activities, a profile of current participants, the types of equipment and materials used, testing and entrance requirements, the level of staff training, and any special modifications provided. Four public workshops were held in Hilo, Waimea, and Kailua -Kona in 1998 to evaluate existing programs and services and make I r. recommendations for improvements. Appendix B reports the recommendations made at these public workshops. Between August and October 1998, interviews and meetings were held with division heads and 1 1 staff. Issues concerning each division were discussed as well as general issues that affect the entire Department. Nine interactive staff workshops were held in Hilo and Kailua -Kona during H the months of September and October 1998 to work directly with department staff in developing u recommendations to improve access to programs, activities, and services. o unty of Hawaii O Department of Parks and Recreation Executive Summary ADA Self - Evaluation and Transition Plan page vi The published policies and practices of the Department of Parks and Recreation were analyzed to determine whether services offered or language used are discriminatory to people with disabilities. Section 4 reports the findings of this assessment Division meetings, surveys, and public meetings yielded policy recommendations to provide barrier -free programs and facilities. Recommendations were made for each division as well as general recommendations for issues that affect the entire department. General policies include: customer service, qualifications for program eligibility, transportation, trips, public meetings, training and staffing, outreach and information, signs, public telephones, emergency evacuation procedures, purchasing, programs and facilities, on -going accessibility improvements, and measures of success. Section 5 reports the findings regarding current practices that require modification. Also included are the Department's action steps that were developed over the course of the program evaluation process and projected completion dates. Public meetings were also conducted in Hilo, Kailua -Kona, and Waimea in 1999 to review the draft self - evaluation report. Appendix B also reports the recommendations made at these public workshops. Facilities The County's Department of Parks and Recreation began the Transition Plan Development process in 1998 with the initiation of a survey of the architectural barriers in parks and recreation facilities throughout the County. This review will give the Department of Parks and Recreation an overview of the architectural barriers that prevent people with disabilities from using their " parks and recreation facilities and participating in their programs. 1_.. Recognizing that the Department of Parks and Recreation has limited funds and cannot immediately make all facilities fully accessible, the following criteria were used as the basis for prioritizing each county park and recreation facility: • program uniqueness, • level of use by the public, and • geographic distribution. r This ranking was used to establish a preliminary set of priorities for access improvements. The process for prioritizing barrier removal is detailed in Section 6. Complaint Procedure The County of Hawaii adopted a uniform complaint procedure to resolve complaints related to discrimination under the ADA in 1998. Section 7 details the existing complaint procedure. Program Accessibility Tool Kit In order to facilitate access to county recreation programs by all citizens, the Department of Parks and Recreation will assemble a tool kit of modifications for all divisions and address the County of Hawaii O• Department of Parks and Recreation O Executive Summary ADA Self-Evaluation and Transition Plan page vii special needs of each division. A description of the components of this tool kit can be found in Section 8. As new technologies are developed, the Department, with the help of the Mayor's J Committee on People with Disabilities, will review the components of the tool kit every six (6) months in order to ensure that the best types of modifications are included. Modifications will continue to be made on an as- needed basis, in consultation with the individual requesting modification. J 0 0 11 1 9 LI 0 " * 'County of Hawaii O Department of Parks and Recreation Executive Summary ADA Self - Evaluation and Transition Plan page viii • J 0 n r r U fl 0 n County of Hawaii O • Department of Parks and Recreation Introduction ADA Self-Evaluation and Transition Plan page 1 1.0 Introduction 0 Overview The ADA is a comprehensive civil rights law for persons with disabilities in both employment and the provision of goods and services. The ADA states that its purpose is to provide a "clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities." Congress emphasized that the ADA seeks to dispel stereotypes and `J assumptions about disabilities and to assure equality of opportunity, full participation, 1 independent living, and economic self - sufficiency for people with disabilities. This ADA Self- Evaluation and Transition Plan is being prepared in fulfillment of the requirements set forth in Title II of the Americans with Disabilities Act (ADA). The ADA states that a public entity must reasonably modify its policies, practices, or procedures to avoid discrimination against people with disabilities. This report will assist the County of Hawaii, its County Council, the Department of Parks and Recreation, division heads, and staff in identifying policy, program, and physical barriers to accessibility and in developing barrier removal solutions that will facilitate the opportunity of access to all individuals. This report describes the process by which policies, programs, and facilities were evaluated for compliance with the ADA; presents the findings of that evaluation; and provides recommendations for ensuring compliance. This section provides an overview of the �j requirements for developing the Transition Plan. Subsequent sections will outline the plan development process; describe and evaluate rules, policies, and programs; and establish the 1 relationship between physical and programmatic barriers to accessibility. LJ Legislative Mandate The development of a Transition Plan is a requirement of the federal regulations implementing the Rehabilitation Act of 1973, which require that all organizations receiving federal funds make their programs available without discrimination toward people with disabilities. The Act, which has become known as the "civil rights act" of persons with disabilities, states that: No otherwise qualified handicapped individual in the United States shall, solely by reason of handicap, be excluded from the participation in, be denied the benefits of or be subjected to discrimination under any program or activity receiving federal financial I 7 assistance. (Section 504) Subsequent to the enactment of the Rehabilitation Act, Congress passed the Americans with Disabilities Act (ADA) on July 26, 1990. Title II of the ADA covers programs, activities, and services of public entities. The Department of Justice's Title II regulation adopts the general prohibitions of discrimination established under Section 504 and incorporates specific prohibitions of discrimination for the ADA. Title II provides protections to individuals with disabilities that are at least equal to those provided by the nondiscrimination provisions of Title V of the Rehabilitation Act. iJ • L'ounty of Hawaii O Department of Parks and itecreation Introduction ADA Self - Evaluation and Transition Plan page 2 Specifically, the County's Department of Parks and Recreation may not, either directly or through contractual arrangements, do any of the following: • Deny persons with disabilities the opportunity to participate in services, programs, or activities that are not separate or different from those offered others, even if the County's Department of Parks and Recreation offers permissibly separate or different activities. • In determining the location of facilities, make selections that have the effect of excluding or discriminating against persons with disabilities. Title II of the ADA stipulates that public entities must identify and evaluate all programs, activities, and services and review all policies, practices, and procedures that govern administration of the entity's programs, activities, and services. This report, and certain documents incorporated by reference, establishes the ADA Self - Evaluation and Transition Plan -J for the Department of Parks and Recreation of the County of Hawaii. Discrimination and Accessibility There are two kinds of accessibility: program accessibility and physical accessibility. Absence of discrimination requires that both types of accessibility be provided. Programmatic accessibility includes physical accessibility, but also entails all of the policies, practices, and procedures that permit people with disabilities to participate in programs and to access important information. Physical accessibility requires that a facility be barrier -free. Barriers include any obstacles that prevent or restrict the entrance to or use of a facility. Program accessibility requires that individuals with disabilities be provided an equally effective opportunity to participate in or benefit from a public entity's programs and services. Program accessibility may be achieved by either structural or non - structural methods: • Structural methods such as altering an existing facility; • • Acquisition or redesign of equipment; • Assignment of aides; and • Providing services at alternate accessible sites. L When choosing a method of providing program access, the County's Department of Parks and Recreation will give priority to the one that results in the most integrated setting appropriate to r, encourage interaction among all users, including individuals with disabilities. In compliance with the requirements of the ADA, the County's Department of Parks and Recreation provides equality of opportunity but does not guarantee equality of results. r D 1 County of Hawaii O O o " L Department of Parks and Recreation Introduction ADA Self - Evaluation and Transition Plan page 3 0 l Undue Burden I� The County's Department of Parks and Recreation does not have to take any action that it can demonstrate would result in a fundamental alteration in the nature of its program or activity, would create a hazardous condition, or would represent an undue financial and administrative burden. The determination that undue burdens would result must be based on an evaluation of all resources available for use in the program. For example, if a barrier removal action is judged unduly burdensome, the County's Department of Parks and Recreation must consider other options for providing access to the benefits and services of the program or activity by individuals with disabilities. 1.1 ADA Self - Evaluation and Transition Plan Development Requirements fl The self evaluation is the Department of Parks and Recreation's assessment of its current policies, practices, and procedures. The self evaluation identifies and corrects those policies and practices that are inconsistent with Title II's requirements. As part of the self evaluation, the ( County's Department of Parks and Recreation should: 1. Identify all of their programs, activities, and services; and 2. Review all of the policies, practices, and procedures that govern the administration of their programs, activities, and services. The ADA sets forth specific requirements for preparation of an acceptable Transition Plan. At a minimum, the elements of the plan should include: • A list of the physical barriers in the County's parks and recreation facilities that limit the accessibility of its programs, activities, or services to individuals with disabilities; 9 • A detailed outline of the methods to be used to remove these barriers and make the facilities accessible; • A schedule for taking the steps necessary to achieve compliance with the ADA, Title II; and • The name of the individual responsible for the plan's implementation. r r � Section 6 of this report presents the Transition Plan. L 1.2 ADA Self - Evaluation and Transition Plan Development Process A process was developed and was implemented to complete the ADA Self - Evaluation and Transition Plan. This included interviews with division and program heads, the administration of program accessibility survey questionnaires, ADA training for department staff and interactive self - evaluation and policy development work sessions, a review of the Department's published ! rules and regulations, and public workshops to obtain input from the public prior to completing D 0 * •C of Hawaii U Department of Parks and Recreation Introduction ADA Self-Evaluation and Transition Plan page 4 (� the reports and to review the transition plan recommendations. This process is described in more U detail in Section 3 of this report. 1.3 Facility Survey The County of Hawaii supervised and conducted a physical audit of all county parks and recreation facilities to determine what recommendations and alterations might be necessary in order to meet ADA Accessibility Guidelines. County staff completed the audits of county parks and recreation facilities and prepared preliminary estimates on the costs of the alteration that — would be necessary to remove barriers. The specific architectural modifications required to make programs accessible are listed in the County of Hawaii Access Survey — Facility Reports. 1.4 Facility Priorities for Barrier Removal Criteria were developed for prioritizing physical improvements for the County's parks and recreation facilities. The categories that were used to rank the facilities were: • Program uniqueness, • Level of use by the public, and 0 • Geographic distribution. • 1 u fl 0 County of Hawaii O Department of Parks and Recreation Definitions ADA Self - Evaluation and Transition Plan page 5 2.0 Definitions Following is a summary of many definitions found in the ADA. Please refer to the Americans with Disabilities Act of 1990 and the Title II Technical Assistance Manual for the full text of 1 definitions and explanations. 0 2.1 Auxiliary Aids and Services The term auxiliary aids and services includes: n • qualified interpreters or other effective methods of making orally delivered materials available to individuals with hearing impairments, • qualified readers, taped texts, or other effective methods of making visually delivered 0 materials available to individuals with visual impairments; • acquisition or modification of equipment or devices; and r • other similar services and actions. L 0 0 2.2 Complaint A complaint is a claimed violation of the ADA. 0 2.3 Disability r1 The term disability means, with respect to an individual: • a physical or mental impairment that substantially limits one or more of the major life activities of such individual; • a record of such impairment; or • being regarded as having such impairment. 2.3.1 Qualified Individual with a Disability G A qualified individual with a disability means an individual with a disability who, with or �1 without reasonable modification to rules, policies, or practices; the removal of architectural, communication, or transportation barriers; or the provision of auxiliary aids and services, meets the essential eligibility requirements for the receipt of services or the participation in programs or J activities provided by the Department of Parks and Recreation. i 2.3.2 Regarded as Having a Disability An individual is disabled if she or he is treated or perceived as having an impairment that 0 substantially limits major life activities, although no such impairment exists. i `J 0 • • county of Hawaii O Q Department of Parks and Recreation Definitions ADA Self- Evaluation and Transition Plan page 6 n 2.4 Discrimination on the Basis of Disability +LJj Discrimination on the basis of disability means to: L • • limit, segregate, or classify a citizen in a way that may adversely affect opportunities or LJ status because of the person's disability; _ • limit, segregate, or classify a participant in a program or activity offered to the public in a way that may adversely affect opportunities or status because of the participant's disability; • participate in a contract that could subject a citizen with a disability to discrimination; • use any standards, criteria, or methods of administration that have the effect of discriminating on the basis of disability; • fail to make reasonable modifications to known physical or mental limitations of an ,;.. otherwise qualified individual with a disability unless it can be shown that the modification would impose an undue burden on the Department's operations; • use selection criteria that exclude otherwise qualified people with disabilities from participating in the programs or activities offered to the public; and • fail to use tests in a manner that ensures that the test results accurately reflect the qualified applicant's skills or aptitude to participate in a program or activity. 2.5 HIV 13 The infectious agent known as Human Immune Virus, Human Immunodeficiency Virus, HTLV- III, LAV, or AIDS Virus. 2.5.1 HIV Condition r , AIDS, ARC, or HIV Infection. 2.6 Physical or Mental Impairments 0 Physical or mental impairments may include, but are not limited to: vision, speech, and hearing impairments; emotional disturbance and mental illness; seizure disorders; mental retardation; (7 orthopedic and neuromotor disabilities; learning disabilities; diabetes; heart disease; nervous conditions; cancer; asthma; hepatitis B; HIV infection (HIV condition); and drug abuse if the drug user has successfully completed or is participating in a rehabilitation program and no longer uses illegal drugs. The following conditions are not physical or mental impairments: transvestitism; transexualism, n current illegal drug use; homosexuality or bisexuality; compulsive gambling; kleptomania; U pyromania; pedophilia; exhibitionism; voyeurism; pregnancy; height; weight; eye color; hair color; left - handedness; poverty; lack of education; a prison record; and poor judgment or quick temper if not symptoms of a mental or physiological disorder. L County of Hawaii Department of Parks and Recreation O O Definitions ADA Self - Evaluation and Transition Plan - page 7 2.6.1 Having a Record of Impairment j� An individual is disabled if he or she has a history of having an impairment that substantially UU limits the performance of a major life activity; or has been diagnosed, correctly or incorrectly, as having such an impairment. 2.7 Program Accessibility A public entity's services, programs, or activities, when viewed in their entirety must be readily accessible to and usable by individuals with disabilities. This standard, known as program accessibility, applies to all existing facilities of a public entity. 2.8 Reasonable Modification d If individuals' disabilities prevent them from performing the essential functions of the program or activity, it is necessary to determine whether reasonable modification would enable these individuals to perform the essential functions of the program or activity. Reasonable modification is any change in program or activity or in the way things are customarily done that enables an individual with a disability to enjoy equal program opportunities. Modifications may mean adjustments: • to a registration or application process to enable an individual with a disability to be considered for the program or activity; • to the program or activity environment in which the duties of a position are performed so r that a person with a disability can perform the essential functions of the program or activity; and LJ • that enable individuals with disabilities to enjoy equally the benefits of the program or activity as other similarly situated individuals without disabilities enjoy. Modification includes making existing facilities and equipment used by individuals readily 9 accessible and usable by individuals with disabilities. Modif applies to: 9 • all decisions and to the application or registration process; �r • all services provided in connection with the program or activity; and • known disabilities only. Modification is not required if: • it changes the essential nature of a program or activity; • it creates a hazardous situation; or 0 • it poses an undue hardship. n 0 County of Hawaii O 9 Department ofParkr and Recreation Definitions ADA Self-Evaluation and Transition Plan page 8 �} 2.9 Substantial Limitation of Major Life Activities Jul An individual is disabled if she or he has a physical or mental impairment that 1 • renders her or him unable to perform a major life activity, or • substantially limits the condition, manner, or duration under which she or he can perform a particular major life activity in comparison to other people. Major life activities are functions such as caring for oneself, performing manual tasks, walking, 11 seeing, hearing, speaking, breathing, learning, and working. In determining whether physical or mental impairment substantially limits the condition, manner, or duration under which an individual can perform a particular major life activity in comparison to other people, the following factors shall be considered: • the nature and severity of the impairment; • the duration or expected duration of the impairment; and r • the permanent or long -term impact (or expected impact) of or resulting from the impairment. fl n D 1 0 9 0 D County of Hawaii Department of Parks and Recreation Development Process ADA Sell- Evaluation and Transition Plan page 9 3.0 ADA Self - Evaluation and Transition Plan Development Process Services and programs offered by the Department of Parks and Recreation to the public must be accessible. Accessibility applies to all aspects of a program or service, including advertisement, orientation, eligibility, participation, testing or evaluation, physical access, provision of auxiliary aids, transportation, The goals of the self evaluation were: 1. to develop policy recommendations for the Department of Parks and Recreation and each of its divisions /sections, 2. to ensure that the views of the disabilities community are included in the Department's recreation polices, and 3. to foster ties between Department staff and representatives of the disabilities community. 1 The process of making County parks and recreation facilities and programs accessible to all individuals will be an on -going one and the Mayor's Committee on People with Disabilities is encouraged to continue to review accessibility issues such as resolution of complaints and reasonable modifications. The Department of Parks and Recreation should also periodically evaluate the success of improving access to recreation programs by the practices and procedures developed during the self - evaluation process. The Department does not have to take any action that the it can demonstrate would result in a fundamental alteration in the nature of a program or activity, would create a hazardous condition for other people, or would represent an undue financial and administrative burden. This determination can only be made by the Mayor or designee and must be accompanied by a written statement of the reasons for reaching that conclusion. The determination that an undue burden would result must be based on an evaluation of all resources available for use. If a barrier removal action is judged unduly burdensome, the Department must consider other options for providing access that would ensure that individuals n with disabilities receive the benefits and services of the program or activity. The Department may achieve program accessibility by a number of methods: r i J • Structural methods such as altering an existing facility; • Acquisition or redesign of equipment; 0 • Assignment of aides; and • Providing services at alternate accessible sites. When choosing a method of providing program access, the Department will give priority to the one that results in the most integrated setting appropriate to encourage interaction among all users, including individuals with disabilities. In compliance with the requirements of the ADA, 11 the Department provides equality of opportunity but does not guarantee equality of results. •C ofHawaii 0 u ' / Department of Parks and Recreation Development Process ADA Self - Evaluation and Transition Plan page 10 (-'� This section details the ADA Self - Evaluation Transition Plan development process. Section 4 (VJ� reports the findings of the assessment of the published policies and practices of the Department of Parks and Recreation. Section 5 reports the findings regarding current practices that require modification. Also included are the Department's action steps that were developed over the course of the program evaluation process and projected completion dates. Section 5 is organized r into general policies that effect the entire Department (Part One) and policies that are specific to each division/section (Part Two). fi. The evaluation of the services and programs of the Department of Parks and Recreation included the following activities. 3.1 Interviews with Division and Program Heads Interviews with each division head were conducted to get an overview of all services and programs. These were informational interviews used to identify existing program services and specific issues for each division. The information from these interviews helped to refine the Program Accessibility Survey Questionnaire for Recreation Staff and develop the agendas for the interactive staff workshops. 3.2 Program Accessibility Survey Questionnaire The self evaluation of the Department of Parks and Recreation's services, programs, and activities required and involved the participation of every division and section of the Department. The Department distributed the program accessibility questionnaire to each division/section for its staff to complete. All Department of Parks and Recreation staff members were asked to complete a written program accessibility survey, which included an inventory of all services and programs provided to the public and the locations at which these were provided. The survey included a review of the following information: r, • A summary of the program and its purpose, the specific activities that comprise the program, and the nature of any advertising or program material produced; 3 • Any program or admission eligibility requirements; • An overview of participation in the program, including who participates and how participation is facilitated; • The methods used by the division/section to provide accessibility; • Any access complaints or requests for improving access to the program; • A list of facilities, or portions of facilities, used for the program and the activity that r takes place there; • Program providers, including outside organizations; • Transportation; and • Communication, including audio - visual presentations and emergency evacuations. (See Appendix A for a copy of the Program Accessibility Questionnaire for Recreation Staff.) Matrices showing the relationship between programs and facilities were created as a reference tool for each division (where appropriate) and are included in Section 5, Part Two. 9 9 County of Hawaii O + • Department of Parks and Recreation O Development Process ADA Self - Evaluation and Transition Plan page 11 0 3.3 Review of Published Rules and Regulations The published policies and practices of the Department of Parks and Recreation were analyzed to determine whether services offered or language used are discriminatory to people with disabilities. The findings of the review of the Rules and Regulations of the Department of Parks and Recreation of the County of Hawaii are found in Section 4. 3.4 Interactive Staff Workshops Nine interactive staff workshops were held in Hilo and Kailua -Kona during the months of (� September and October 1998 to work directly with Department staff in developing j� recommendations to improve access to programs, activities, and services The following staff workshops were conducted as part of the ADA Self- Evaluation and Transition Plan of the Department of Parks and Recreation of the County of Hawaii: j • On September 21, 1998, Parks Maintenance staff and supervisors received training in Hilo. 9 • On September 21 and 24, 1998, Recreation Division staff received all -day training either in Hilo or Kailua -Kona. • On September 22 and 25, 1998, Aquatics Division staff received an all -day training either in Hilo or Kailua -Kona. Q • On September 22, 1998, staff members and supervisors at the Pana'ewa Zoo and Equestrian Center received training. • On October 5, 6, and 7, 1998, Elderly Activities Division staff received all -day training either in Hilo or Kailua -Kona. The majority of department staff members received introductory training in the requirements of the ADA, their responsibility under the law, and their role in the planning process necessary to complete the ADA Self - Evaluation and Transition Plan. At these workshops, participants identified broad access issues for each division/section. They discussed their specific programs in detail and developed policy recommendations. Each training workshop discussed ways to improve customer service: 1. by identifying each division's "best practices" in providing accessible recreation programs to the citizens of and visitors to the County of Hawaii, and 2. by identifying ways to provide better access to recreational opportunities by changing existing policies, removing physical barriers to access, and providing new programs. 9 L - •County of Hawaii O — Department of Paris and Recreation Development Process ADA Self-Evaluation and Transition Plan page 12 At the beginning of each workshop, participants were asked to describe their favorite recreation activity. They were then asked to use their imagination to assume a specific disability and to describe how they would adapt the activity and setting to continue to enjoy their favorite recreation activity. Materials were distributed and discussed including an overview of the ADA, customer service materials, communication skills with customers, and materials specific to the division's recreational programs. Participants viewed videos presenting people with disabilities enjoying outdoor recreational activities. 1r A major focus of the workshop was customer service. It was noted that a customer service r" orientation is an important basis for achieving access to recreation programs. Participants described the modifications that are currently being made and how services to people with disabilities can be improved, including adaptive equipment and outreach. Training and staffing needs were discussed. ~ Results of the staff workshops have been integrated into the division findings and action steps in Section 5: Part Two of this document under the following categories: • Customer Service • Training and Staffing • Outreach and Information 1 • Adaptive Equipment • Programs and Facilities fl The draft report was reviewed on April 20 and 21, 1999 at a series of interactive staff workshops, including the Recreation Division, Hawaii County Band, the Elderly Activities Division, the Parks Maintenance Division, the Pana'ewa Recreational Complex, the Hilo Municipal Golf — Course, the Culture and Arts Section of the Special Services Division, the Aquatics Division, and the Administrative Services Division. The results of these workshops are also included in the final report. 3.5 Public Participation Process 0 3.5.1 Preparation of the Draft ADA Self- Evaluation and Transition Plan �} Four public workshops were held in the County of Hawaii to address access issues for people � with disabilities in the delivery of parks and recreation services in the County. Two workshops were held in Hilo and one in Waimea on Wednesday, September 23, 1998. A fourth workshop D was held in Kailua -Kona on Thursday, September 24, 1998. Recommendations from participants in the workshops are incorporated into the draft self - evaluation. Participants discussed access to information and suggested contacting local organizations and media for improved outreach. A suggestion was made to conduct outreach -t activities to better publicize accessible programs and services. Participants also identified ~ O County of Hawaii Department of Parks and Recreation Development Process r ADA Self-Evaluation and Transition Plan page 13 potential partners for developing programs for people with disabilities. Participants identified J and prioritized both program and facility barriers to access. A mail -in response form was also distributed at the public meetings and one response was received. ~ 3.5.2 Review of the Draft ADA Self - Evaluation and Transition Plan Additional public meetings were conducted in Hilo, Kailua -Kona, and Waimea to review the 0 draft self - evaluation report. Workshops were held in Kailua -Kona and Waimea on Tuesday, (� March 16, 1999. A third workshop was held in Hilo on Wednesday, March 17, 1999. A mail -in response form was also distributed at the public meetings and two responses were received. u Participants reviewed the findings of the self - evaluation and made a preliminary review of the facilities improvement priorities identified in the transition plan. Public comments from these r, meetings were incorporated into the final document. An informational workshop to review the draft self - evaluation report was conducted with County J Council on April 20, 1999. (See Appendix B for a summary of public workshop findings and copies of the response letters.) U IT r rn 9 0 El 0 O n County of Hawaii Department of Parks and Recreation Development Process ADA Self - Evaluation and Transition Plan page 14 t_ 9 ti ,^ L.. r Q r-, Q -J n O i a County of Hawaii Department of Parks and Recreation Assessment of Department Rules and Regulations r . ADA Self- Evaluation and Transition Plan page 15 4.0 Assessment of Department Rules and Regulations r, The published Rules and Regulations of the Department of Parks and Recreation of the 0 County of Hawaii were analyzed to determine whether services offered or language used are j� discriminatory to people with disabilities. Projected completion dates are indicated for amending rules that were found to require modification. I 4.1 Rule 1 —Rules Relating to Administrative Procedure 0 Findings: Rules That Require Action Steps/Timeline Modification 9 Rules Requiring Amendment Section 2. Methods Whereby Public May Obtain Information — 1. Where Obtained '-' (b) ...All rules, orders or opinions These materials will be available in of the agency are on file and alternative formats upon request: U available for public inspection at large- format, Braille, audiotape, �f said offices. Copies of and/or simplified language. compilations of rules and Completion date: 1 year supplements thereto are available to the public... 3 Section S. Rules of Practice Notification of hearings shall be (a) ...shall be notified in writing of available in alternative formats. --� the hearing and of his Upon request and with sufficient opportunity to be heard notice, sign - language interpreters thereat.... shall be provided at hearings. (b) The hearing shall be conducted Hearings shall be held in accessi- 9 in conformity with the applicable ble locations. provisions... Completion date: 1 year J 4.2 Rule 2 —Rules Relating to the Hilo Municipal Golf Course — Findings: Rules That Require Action Steps/Timeline v Modification Section 1 9 B. Definitions 24. "Senior Citizen" means a person If special fees relate to classes of who has attained sixty years of people (for example, seniors or age, regardless of employment students), then eligibility for status. special fees must include people 28. "Student" means any... with disabilities. Completion date: 1 year 9 'County of Hawaii 0 0 Department of Parks and Recreation Assessment of Department Rules and Regulations ADA Self - Evaluation and Transition Plan page 16 Findings: Rules That Require Action Steps/Timeline Modification 0 C. Rules Relating to the Hilo Municipal Golf Course 1. Operation of the Golf Course h. Fee schedule Resident disabled veterans, Verification of disability beyond upon appropriate verification persons stating that they have of disability, shall be disabilities cannot be a assessed the same fees as requirement. — those for resident senior Completion date: 1 year citizens. 2. General Rules Affecting the Public d. No private riding golf carts Private riding golf carts will be shall be allowed on the golf allowed on the golf course if they course. are used to provide access for a L golfer with mobility disabilities. Completion date: 1 year g. No animals shall be allowed Change this rule as follows: on the golf course. No animals shall be permitted on the golf course except as follows: Guide, signal or service dogs aiding the disabled shall be permitted on Y the golf course. Completion date: 1 year 4. Rules Affecting Players It is unrealistic to believe that per - g. Riding carts shall not be sons with severe mobility im- driven or parked within (2) pairments will be able to play a feet of the edges of the greens round of golf via manual ambula- and shall be kept off the tion— crutches, walker, etc. The tees.... proposed national access guide- lines assume that the game of golf played by persons with disabili- J ties will be via the use of a golf car or similar means of mobility. On golf courses where golf car J paths are not utilized, a golf car parking area shall be an area with a minimum 10' x 10' dimension that provides an access route to the teeing ground. _, Completion date: 1 year 0 i County of Hawaii Department of Parks and Recreation Assessment of Department Rules and Regulations D ADA Self-Evaluation and Transition Plan page 17 • 0 4.3 Rule 3 —Rules Relating to the Pana'ewa Equestrian Center Findings: Rules That Require Action Steps/Timeline Modification Section 4. Operations of the Equestrian Center Facilities Add "disability" to this rule. C. The Director and/or his Completion date: 1 year designated representative shall not discriminate... D 4.4 Rule 4 —Rules Relating to the Hoolulu Park Complex Findings: Rules That Require Action Steps/Timeline Modification Section 2. Operations, Reservations Add a rule that states: '--' and Special Use Permits The Director and/or his U designated representative shall provide venues that are accessible to people with disabilities. {� Completion date: 1 year U Section 4. General Rules of the Change this rule as follows: Hoolulu Complex Facilities No animals shall be permitted at 4.2. Except as otherwise provided the Hoolulu Complex except as by law, no animals, except for follows: Guide, signal, or service 13 seeing -eye dogs utilized by blind dogs aiding the disabled shall be persons... permitted at the Hoolulu Complex. n Completion date: 1 year 4.5 Rule 5 —Rules Relating to All County Swimming Pool Complexes Findings: Rules That Require Action Steps/Timeline Modification Section 2. General Rules and Change this rule as follows: Regulations No animals shall be permitted on 9 A. Rules affecting the entire or within any swimming pool swimming pool complex... complex except as follows: 4. Animals, except those used Guide, signal or service dogs as guides for a blind patron, aiding the disabled shall be shall not be permitted in or permitted in all swimming pool upon the swimming pool facilities. f J complex. Completion date: June 1999 County of Hawaii O O Department of Parks and Recreation Assessment of Department Rules and Regulations ADA Self-Evaluation and Transition Plan page 18 Findings: Rules That Require Action Steps/Timeline Modification 1 9. No articles made of glass Add to this rule: may be brought onto or into unless use of the glass article the swimming pool, locker (such as prescription goggles) is room area, deck area and necessary to provide access to spectator area.... (Note: in swimming to a person with practice, lifeguards will disabilities. permit a glass facemask with Completion date: June 1999 a doctor's note.) B. Rules relating specifically to the swimming pool Amend this rule to permit the use 3. The use or bringing into the of any item that is necessary to swimming pool or pool deck provide access to a person with of any man-made or natural disabilities. article... Completion date: June 1999 4.6 Rule 6 —Rules Relating to User Fees 9 Findings: Rules That Require Modification None r 4.7 Rule 7 —Rules Relating to Veterans Cemeteries Findings: Rules That Require C£_. Modification None 9 4.8 Rule 8 —Rules Relating to the Use of Park Facilities Findings: Rules That Require Action Steps /Timeline Modification Section 4. Rules regulating conduct in park facilities Allow the use of rubber -tired A. Only rubber -soled shoes may be wheelchairs in gymnasiums. worn in gymnasiums... Completion date: 1 year 9 u O County of Hawaii Department of Parks and Recreation Assessment of Department Rules and Regulations ADA Self - Evaluation and Transition Plan page 19 Findings: Rules That Require Action Steps/Timeline 0 Modification K. No animals shall be permitted on rn or within any park facility except as follows: Use this language in all Rules of (1) Guide, signal or service the Department of Parks and dogs aiding the disabled Recreation. shall be permitted in all Completion date: 1 year park facilities. 4.9 Rule 9 —Rules Relating to County- Sponsored Recreation Sports Programs Findings: Rules That Require Action Steps/Timeline Modification Supplement: T -Ball League Rules 111 Equipment Provide adaptive equipment, 0 B. Bats —T -Ball or approved Little consistent with the rules of play, per League individual needs (for example, a lightweight bat). Completion date: 1 year Supplement: Track Rules 11 Participation Rules E. An age, weight and height This practice may be discrimina- Classification Chart will be used tory (in terms of weight and to determine the exponent points, height). The Department will which will properly place the determine if the weight and height participants in the Exponent criteria are central to the sport Divisions. (e.g., wrestling). Completion date: 1 year 4.10 Rule 10 —Rules Relating to Richardson Ocean Park J Note: Even though this park was built prior to the development of ADA guidelines, since it used federal funds, it must meet all accessibility requirements. Findings: Rules That Require Action Steps/Timeline Modification 0 1. Purpose for Rules: The rules and regulations must also ...rules and regulations relating meet UFAS and ADA safety and to the use of the facility must be accessibility guidelines. in line with terms covered in the Completion date: 1 year Federal grant... I 4 eounty ofHawaii Department ofParkr and Recreation Assessment of of Department Rules and Regulations ADA Self-Evaluation and Transition Plan page 20 'l 4.11 Rule 11 —Rules Relating to the Department of Parks and Recreation Volunteer Program • Findings: Rules That Require Modification None 4.12 Rule 12 —Rules Relating to the Friends of the Park Program Findings: Rules That Require Action Steps/Timeline Modification B. Rules and Regulations This statement of non- 2. All members of the public discrimination will be included in shall be entitled to the equal all Department of Parks and benefit of the park facilities. Recreation policy documents. The volunteer groups shall Completion date: 1 year �} not favor or discriminate against any person or group of persons on the basis or race, religion, color, sex, age, disability, or national origin regarding such use or access. ,r 4.13 Rule 13 —Rules Relating to County Skateboarding Facilities 0 Findings: Rules That Require Modification None L. 0 0 0 LJ D County of Hawaii O , + Department of Parks and Recreation O Assessment of Department Rules and Regulations ADA Self-Evaluation and Transition Plan page 21 4.14 Rule 14 —Rules Relating to Summer Fun and Other Recreation Youth Programs Findings: Rules That Require Action Steps/Timeline Modification Part II. Specific Provisions Some of the requirements may be B. The Department will make discriminatory: written requests reasonable program with at least 30 days prior notice, _ modifications for the inclusion of for example. It is better to have a children with disabilities in registration form that elicits this recreation activities and information. This rule would programs.... prevent a child with a disability to enroll in any program without 30 days notice. In order to avoid 1 discrimination, the Department would have to require that all children sign up for programs at least 30 days in advance. Completion date: 1 year r J 9 D u Bounty of Hawaii Department of Parks and Recreation Assessment of Department Rules and Regulations ADA Sell- Evaluation and Transition Plan page 22 L. 0 -J 0 r r -J r 0 s • , County of Hawaii O Part One: GeL , Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan p age 23 5.0 Findings and Action Steps —J Part One: Overall Findings and Action Steps — General Policies and Practices The self - evaluation process identified accessibility issues that have department -wide impacts. 0 The following findings and action steps apply to all division/sections. Projected dates of completion for the Department's action steps are also included. These overall action steps will be made part of each division's ADA implementation strategy. They will be included in a policy D manual for use by each division to guide the administration of programs. For more specific findings, refer to the program summary report for each division/section in Part Two of this section. L 5.1 Customer Service: In- Person Contact /Counter Services In- person communication with the public is one of the primary functions of the Department. 1 J Findings: Practices That Require Action Steps/Timeline r Modification • Start with a `Yes' attitude! A clear cus- tomer service policy that addresses all users of parks and recreation services will be developed. The policy will ad- dress all aspects of providing service to the public and the importance of the role each staff members plays in its success. Completion date: Immediate • The Department of Parks and Recreation • Counter services will be handled on an does not have an established procedure individual basis, and the individual and or criteria for determining reasonable the Department will determine an appro- modifications to achieve program priate modification for the individual. accessibility. Completion date: Immediate • Most divisions /sections have utilized • Standard equipment to provide basic some form of communication communications access will be provided modification, such as paper and pencil. for each program. This will include pa- A TDD is not available to most per and pencil, a copy machine to en- divisions. large print, and a text telephone. u Completion date: 2 years • When feasible and appropriate, a staff r— member will be assigned to be a greeter at public meetings. The staff member will be appropriately identified as a re- 9 source for persons with disabilities who might require special assistance. Completion date: Immediate J • C of Hawaii QOne :: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 24 r Findings: Practices That Require Action Steps /Timeline Modification • The Department of Parks and Recreation • The Department of Parks and Recreation does not have an established procedure will develop criteria for determining rea- r - or criteria for determining reasonable sonable modifications to provide pro - modifications to achieve program gram accessibility, which include acqui- accessibility. sition of redesign of equipment, assign- ment of aides to beneficiaries, and provi- sion of services at alternative accessible sites. The following is a suggested ap- proach. — Requests for reasonable modification in programs or services shall be 1 made to the Division/section respon- sible for the program or service. — The Division/section offering the program or service shall meet with the qualified individual with a dis- ability to identify which aspects of the program limit participation and what modifications can be made. — The Division/section offering the program or service shall consult with the affected program or service staff to determine the reasonable modifi- cation. The Division or section of- fering the program or service may r also consult with the County's ADA Coordinator or other resources pro- viding services or information re- O garding individuals with disabilities as appropriate. — The Division/section offering the program or service shall document the modification(s) that was offered and the response of the person with the disability to the modification(s) offered. This documentation shall be filed with the County ADA Coordi- nator's office. If the qualified individual with a dis- ability is not satisfied with the results of this process, he or she shall follow the complaint procedures in Section 7. - I Completion date: 1 year r— e 0 o s County of Hawaii O Part One: Ge:. Policies and Practices Department of Parlcs and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 25 0 5.2 Qualifications for Program Eligibility Findings Action Steps/Timeline • Program eligibility is determined on a • Program applications will continue to be case -by -case basis. evaluated on an individual basis to allow u flexibility for individuals with disabili- ties. r Completion date: Immediate `-' • The Department will allow aides to par- ticipate in County recreation programs at L no additional cost so that they may assist their clients in participating in programs. Completion date: Immediate 5.3 Transportation L Findings: Practices That Require Action Steps/Timeline Modification r • There is a perception that an unequal • Improved transportation services are distribution of programs, services, and needed so that people with disabilities activities exists between East and West can participate in recreational programs r' Hawaii. The lack of public and activities island -wide. v transportation further exacerbates the difficulties encountered by residents of r West Hawaii in attending programs or meetings in East Hawaii. • The lack of public transportation is a 1 major barrier to the full participation of J people with disabilities in recreation programs. For example, transportation for Coordinated Services is not convenient and is available only for medical visits and shopping. n .9 County of Hawaii One: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 26 r— 5.4 Trips Findings: Practices That Require Action Steps/Timeline Modification Transportation Transportation • Accessible means of transportation are • The Department of Parks and Recreation not always available for trips sponsored will endeavor to provide an accessible by the Department. bus for every trip when requested. When an accessible bus is not available, an additional accessible van will be pro- _ vided (rented or purchased). Destinations Destinations • The accessibility of destinations for De- • Before a trip is scheduled, staff will partment sponsored trips is not usually evaluate the physical environment of the taken into consideration. destination to determine the level of pro- grammatic and physical accessibility. This information will be part of the reg- istration information for the trip. • If the destination environment is not ac- cessible to certain individuals, an alter- nate destination will be considered or the Department and the individual registrant will determine the modifications that will be made. 1 5.5 Public Meetings 9 Almost every division/section is responsible for holding public meetings. Findings: Practices That Require Action Steps /Timeline Modification • Generally, public meetings are held in • Public meetings will be scheduled in ac- locations that are accessible to persons cessible locations whenever possible. with mobility impairments. However, An accessible location includes, but is most staff indicated that they need not limited to, the following: accessible training on how to respond to requests restrooms, wheelchair access, accessible for other modifications. parking, temperature control, and the ability to provide access to fresh air for people with chemical sensitivities. Completion date: Immediate r^ • 0 County of Hawaii O Part One: Gen Policies and Practices Department of Parlcs and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan p age 27 Findings: Practices That Require Action Steps/Timeline Modification Public Meetings Public Meetings • When a fully accessible site is not avail- able, then reasonable modification will be made so that an individual with dis- abilities can participate. Completion date: Immediate • Information will be made available to D department staff on the types of modifi- cation requests that may be made by per- sons with different types of disabilities. This would include basic information about auxiliary aids such as different types of assistive listening systems, sign language interpreters, readers, descrip- tive services, and other assistive tech- nologies like "real -time captioning." O Completion date: 1 year • A notice will be displayed on meeting agendas indicating the availability of ac- cessibility modifications. • Agendas will be available in alternative formats when requested. • There will be flexibility in the time limit on speaking for individuals with com- munication difficulties. • Assistive listening systems are not • Assistive listening devices will be avail- routinely available for meetings. able for public meetings when requested. Completion date: 1 year r I r- I U r • County of Hawaii . One.: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Selj- Evaluation and Transition Plan page 28 r L Findings: Practices That Require Action Steps/Timeline Modification Public Meetings Public Meetings • The availability of American Sign Lan- guage interpreters will be publicized in all meeting announcements. This notice will request that meeting attendees re- quiring special modifications, such as assistive listening devices or interpreters, r , should provide 72 hours notice before the meeting. The Department will main- tain a list of on -call American Sign Lan- — guage interpreters who may be brought in to assist individuals with hearing im- pairments. The language on the notice r could read: Translators, American Sign Language interpreters, and assistive listening devices for individuals with hearing disabilities will be available upon request. Please make your request at least 72 hours prior to the meeting. If you require other modification not listed above, please call [Staff Person] at (808) (Voice) and (808) (TDD). Your call at least 72 hours prior to the meeting would be appreciated. 5.6 Training and Staffing V Findings: Practices That Require Action Steps/Timeline Modification • Almost every Parks and Recreation staff • Staff members who have contact with member contacted during the self- the public will be trained in providing evaluation process expressed openness modifications to make their programs J and enthusiasm in wanting additional accessible. Customer service training information about disabilities and ways provided by the Department for its to improve the accessibility of services. employees will include communicating ~ with and accommodating people with a variety of disabilities. r Completion date: 1 year • Some department staff members are • All department staff will receive on- unaware of the everyday accessibility going awareness and sensitivity training. problems encountered by persons with Completion date: On -going disabilities. Some are also not aware of the different types of reasonable modifications that would make their services accessible. County of Hawaii O Part One: Ge:.. Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 29 Findings: Practices That Require Action Steps/Timeline Modification Training and Staffing Training and Staffing • One of the needs most frequently • Disability access training will be created identified by staff members is the need for the Department. All Department of for more and improved training. Parks and Recreation staff members will Different types of training are necessary be educated in their responsibilities un- depending on the type of work and the der the ADA. Every division/section amount of public contact involved with a will be responsible for ensuring that staff specific position. is trained. Reference materials of spe- cial modifications will be included in this education. Completion date: 1 year • Reasonable accommodation will be made to provide access to training mate- !-- rials for staff with disabilities. Completion date: 1 year • Trainings offered by other institutions used by the Department will be evalu- ated for their accessibility and will be selected based upon appropriate relation- " ship to the County's policy on ADA. Completion date: 1 year • Depending on operational needs, the Department will sponsor employees who wish to receive training in American Sign Language and to develop inter - preting skills. This training will empha- _, size basic communication skills and will not be a substitute for employing quali- fied ASL interpreters. Completion date: 1 year • The Department will ensure that staff members are trained in the use of TDD equipment or other means of communi- cating over the telephone with a person with a hearing disability. Completion date: 1 year r • Customer service training provided by the Department for its employees will include communicating and accommo- r dating people with a variety of disabili- ties. Completion date: 1 year r , it 6 • County of Hawaii `.One: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 30 Findings: Practices That Require Action Steps/Timeline Modification Training and Staffing Training and Staffing • Maintenance staff will be trained in ac- cessibility compliance and building r, codes to achieve accessibility. Completion date: 2 years • Every division/section will appoint at least one manager to serve as its Dis- ability Access Liaison. The Liaison will be required to complete a training pro- gram and attend periodic retraining. Completion date: 1 year 5.7 Outreach and Information Findings: Practices That Require Action Steps/Timeline Modification Notice Requirements Notice Requirements ADA regulations require the Department to inform the public of the rights and 1 protections provided by the ADA. • The County has regularly posted federal • A notice of non - exclusion will be and state equal employment opportunity included in all announcements. notices and posters in all appropriate Completion date: Immediate employee areas and has indicated in all • The following notice (or a similar job announcements that it is an "Equal notice) will be included in all department Opportunity Employer" who encourages publications that provide general minorities, women, and persons with information about department services, disabilities to apply. programs, or activities. This notice will also be produced in poster -size format and placed in all program sites in a location that would maximize public exposure. Completion date: Immediate 1 County of Hawaii Part One: Ge. Policies and Practices Department of Parks and Recreation \ Findings and Action Steps ADA Self - Evaluation and Transition Plan page 31 POLICY OF NON - DISCRIMINATION ON THE BASIS OF DISABILITY The County of Hawaii does not discriminate on the basis of disability in the admissions or access to, or treatment or employment in, its programs or activities. Norman Olesen, ADA Coordinator for the County of Hawaii, has been designated to coordinate compliance with the non - discrimination requirements contained in the J Department of Justice regulations implementing Subtitle A of Title II of the Americans with O Disabilities Act of 1990 (42 U.S.C. 12131), which prohibits discrimination on the basis of disability by public agencies. Mr. Olesen may be reached at the: Office of the Mayor County of Hawaii _ 25 Aupuni Street Hilo, HI 96720 (808) 961 -8223 (Phone) (808) 961 -8521 (Voice /TDD) (808) 961 -6553 (FAX) J Findings: Practices That Require Action Steps/Timeline Modification Printed Information Printed Information The Department produces printed information that is available to the public. • In order to meet the ADA's communica- • The Department will provide informa- tion standards, the Department must be tion on modifications to each divi- -' able to provide information in alternative sion/section to ensure that the Depart- ,. formats such as Braille, large print, ment's policy on providing communica- audiotape, or computer disk. Many divi- tions to people with various disabilities sions /sections produce public informa- is handled in a uniform and consistent tion in alternate formats upon request. manner. A program accessibility toolkit is outlined in Section 8. Completion date: Immediate • While some divisions /sections distribute • The Department will publicize its com- information about obtaining printed in- mitment to providing program informa- formation in alternate formats, others do tion in alternative formats on an individ- ,— not. ual basis as requested, including large - print media and taped announcements available over the telephone. Completion date: 1 year r- County of Hawaii t OrTh ne: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 32 -- Findings: Practices That Require Action Steps/Timeline Modification Printed Information Printed Information • The Department will ensure the uni- formity of charges for a publication for all formats of that publication. Completion date: 1 year • The following notice will be included on all materials printed by the Department — that are made available to the public: This publication can be made available upon request in alternative formats. Requests can be made by calling (808) (Voice) or (808) (TDD). — Completion date: Immediate • The Department will provide on- going, alternative format mailing lists when requested. Completion date: 1 year • Requests for other formats or lengthy documents will be handled on an individual basis. Completion date: 1 year General Publicity and Advertising General Publicity and Advertising • Increased outreach to ersons with • r P The Department will strive to improve disabilities is needed to inform the communication and outreach to increase public of the possible modifications the the participation of community members Department is required to and can with disabilities. provide to make its services, programs, Completion date: 1 year and activities accessible. • The Department will publicize its initial efforts to increase participation by people with disabilities, which might include distributing program brochures to members of the disabled community. Completion date: 1 year • The Department will hold a community workshop with the theme "Parks and Recreation programs are for everyone!" Completion date: 1 year u V County of Hawaii O Part One: Ge: Policies and Practices Department of Parlcs and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 33 J Findings: Practices That Require Action Steps/Timeline Modification General Publicity and Advertising General Publicity and Advertising • The Department will ensure that all announcements and applications include: —' — The notice of nondiscrimination; — Information regarding site accessibility, including the accessible — • bus route serving the program; 0 — The Department's text telephone ( TDD/TTY) number and the phone number of the program person who can provide assistance in meeting special needs; and — A notice that program information is available in multiple formats. Completion date: 1 year • Participants in the public workshops a placed a high priority on providing better methods of informing the public about the accessibility of County recreation programs and parks and recreation facilities. Suggestions for improving outreach included many alternatives to providing printed information, which may be as effective as providing information in alternative formats. — Provide program information via telephone and text telephone (TDD/TTY). — Develop a website for the Department of Parks and Recreation. — Broadcast public service announcements on network television as well as on the public access cable station (which is not available to residents of rural areas). — Make available on request an informational packet detailing the Department's efforts to comply with the ADA. - Update the County information book and distribute it more broadly (for example, to tourists). r I J •dounry of Hawaii t` / , )ne: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 34 r- Findings: Practices That Require Action Steps/Timeline Modification General Publicity and Advertising General Publicity and Advertising Ensure that advertising about all recreation programs reaches all groups for people with disabilities. Appropriate target groups for outreach might include those serving older citizens and families with — young children. r� Completion date: 1 year • The Department will improve outreach to community organizations, school -- groups, and media. Suggestions in the West Hawaii area include: — West Hawaii Health and Human Services — The Center for Independent Living; — Office on Aging f� — Outdoor Circle — Department of Education — West Hawaii Today Waikoloa Whispers (the Waikoloa L Senior Center) — Kohala Mountain News (north Kona: Hawi and Kapa'au) — Waimea Gazette (south Kona) — Radio and TV (public service announcements). Completion date: 1 year Public Information at Meetings Sponsored Public Information at Meetings Sponsored by the Department of Parks and Recreation by the Department of Parks and Recreation • • While some divisions /sections distribute • Meeting agendas will be produced in information about obtaining printed alternative formats when requested. information in alternate formats, others Completion date: Immediate do not. • Assistive listening devices will be provided during meetings when requested. Completion date: Immediate ry County of Hawaii O Part One: Gen Policies and Practices a Department ofParkr and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 35 Findings: Practices That Require Action Steps/Timeline Modification Public Information at Meetings Sponsored Public Information at Meetings Sponsored by the Department of Parks and Recreation by the Department of Parks and Recreation • The Department will publicize the availability of interpreters in all meeting r- announcements. American Sign Language interpreters will be available provided that 72 hours notice is given. The Department will maintain a list of on -call American Sign Language interpreters who may be brought in to assist individuals. • Where appropriate or when requested, the Department will provide close captioning for audio - visual presentations produced by the Division (including a videos and films) in order to ensure that persons with hearing impairments can benefit from these presentations. Completion date: 1 year -' 5.8 Signs Findings: Practices That Require Action Steps/Timeline Modification • Accessible directional, informational, • The Department will develop an orien- and permanent room signs are not tation and wayfinding system for every provided at many county buildings, facility so that when signs are replaced, parks, and recreation sites. they will be replaced appropriately with accessible information. Priority will be given to replacing all required signs with accessible signs. Completion date: 2 years • The Department will ensure that all per- -- manent signs meet ADA guidelines (see section 4.30.4 for lettering design). Letters must be raised 1/32" and must be a sans serif or simple serif typeface. In addition, all lettering must be uppercase and must be accompanied by Grade 2 Braille. Completion date: 2 years 1 • County of Hawaii k, )ne: General Policies and Practices • Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 36 Findings: Practices That Require Action Steps/Timeline Modification Signs Signs • The Department will consider the use of — the International Symbol of Accessibil- ity, whenever possible, on all directional and informational signs that indicate ac- -i cessible features, entrances, programs, etc. Completion date: 2 years • Audio or alternative formats will be pro- vided upon request for rules or policies that relate to safety or instruction that are posted on signs at a particular site. Completion date: 2 years • To the maximum extent possible, rules or policies that relate to safety or in- struction at a particular site will be pro- vided in an accessible format. Completion date: 2 years 5.9 Public Telephones Findings: Practices That Require Action Steps/Timeline Modification • Although the County does have a main • The Department will request that the telephone number for use with the phone company provide an amplification — county TDD (telephone communication device, a shelf, and text telephone devices for the deaf), not all recreation (TDD /TTY) or an outlet for a text tele- program sites have use of a TTY/TDD. phone at each site where public phones • Some divisions and programs within the are available. Department of Parks and Recreation Completion date: 2 years have sufficient demand to install their -n own TTY or TDD. r-� 0 U rn a a a s County of Hawaii O Part One: G 11 Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 3 J 5.10 Emergency Evacuation Procedures _ Findings: Practices That Require Action Steps/Timeline Modification • Every division or program needs • The Department will develop guidelines established emergency evacuation for the evacuation of persons with procedures to safely evacuate persons disabilities in various types of r with disabilities. emergencies. Each division or program will use these guidelines to create their own evacuation plan. For instance, visual fire alarms will be installed in appropriate areas of county buildings. Completion date: 2 years • Each procedure dealing with emergencies now in place will be reviewed to ensure that persons with disabilities can be alerted and that they can alert emergency service providers. 0 Completion date: 2 years • The Department will consider providing limited training for public safety personnel (such as lifeguards) to enable them to communicate in American Sign Language in the event that there is an emergency condition and the area is being evacuated. Completion date: 2 years • The Department will ensure that the emergency teams are aware of people with disabilities in their communities who may require special assistance in the event of an emergency. r Completion date: 2 years 5.11 Purchasing Accessible /Adaptive Equipment Findings: Practices That Require Action Steps/Timeline Modification • The lack of financial resources for • The Department will collaborate with _ supplying assistive /adaptive aids limits community organizations such as Hawaii implementation. Assistive Technology Training Services (HATTS) to develop a lending library of assistive technology equipment that would be available to both groups and individuals. Completion date: 2 years ti! • County of Hawaii : General Policies and Practices _ Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 38 —_ Findings: Practices That Require Action Steps/Timeline Modification Purchasing Accessible/Adaptive Purchasing Accessible/Adaptive — Equipment Equipment • The Department will establish a "Re- sources Toolkit" of adaptive aids and -- human resources that will be available for use by programs without the means • to assemble their own. A Key to Re- sources for each island is already avail- able on the Internet. Completion date: 1 year • The Department will explore local sources of assistive technology. Completion date: 1 year • Furniture and building materials will be evaluated for compatibility with a wide range of disabilities and sensitivities. Completion date: 2 years • Items that are flexible will be selected in order to accommodate a variety of physical and ergonomic needs when purchasing items such as furniture and office systems. Completion date: 2 years r' • Accessibility will be included in the cri- teria for selecting items. Purchasing of _ accessible equipment is complex, and the purchasing department will have ap- LJ propriate experts they can consult when making large purchases. Completion date: 2 years -1 1 J r ' u r- L County of Hawaii O Part One.. Ge,:: Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 39 5.12 Programs and Facilities Findings: Practices That Require Action Steps/Timeline _ Modification Special Events and Private Events on Special Events and Private Events on County Properties County Properties • The Department facilitates special or • The Department will develop guidelines r • private events on county property, some for ensuring that such events are acces- of which are not accessible. sible. Contained within the ADA are two titles that pertain to public and private entities. Public entities are not subject to Title III of the ADA. Conversely, pri- vate entities are not subject to Title II. J In many situations, however, public en- tities have close relationships with pri- x vate entities that are covered by Title III, with the result that certain activities may be at least indirectly affected by both Titles. This is the case with certain spe- cial events or private organizations that may use county facilities. r- Completion date: 1 year • The Department will ensure that events it sponsors or co- sponsor will have ac- - cessible advertising and an accessible location. Additional accessible parking and restrooms will be provided based upon the capacity of the event. Completion date: 1 year • The Department will inform the co- _ sponsor of any special events on County property of these requirements. Completion date: 1 year • The Department will inform concession- -- aires, lessors, clubs, and contractors us- ing county facilities that all programs will be available to people with disabili- -- ties. Completion date: 1 year r 0 i -y * • County of Hawaii t One :: General Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 40 Findings: Practices That Require Action Steps/Timeline Modification Contracts Contracts • The Department does not include spe- • If the Department provides any of its cific contract language that requires its services, programs, or activities through contractors to adhere to the requirements a contractor, the ADA requires that the of the ADA. contractor acknowledge that they have the same responsibility to make the services, programs, or activities accessi- ble to persons with disabilities. Completion date: 1 year Ensuring Compliance with ADA Ensuring Compliance with ADA • Participants in the public workshops re- • The County will ensure that all buildings ported that some facility improvements and facilities conform to the require- conducted by the County have not re- ments of ADAAG, per Title II of the — sulted in full accessibility. ADA, for county - funded public devel- opments. New development and reno- vations must comply with these stan- dards. Completion date: 1 year • All county plans and specification for the construction of buildings, facilities, — and sites shall be reviewed by the Com- mission on Persons with Disabilities prior to construction. No project shall proceed to construction without a com- pleted and clean document review from the Commission. • The County shall develop a procedure to ensure that the County ADA Coordina- tor is informed of all plans prior to con- struction to ensure compliance with ac- cessibility requirements. Private Development on County-Owned Private Development on County -Owned Property Property • At the present time, no mechanism exists • The County will develop a policy to re- to insure ADA compliance of privately solve the issue of ADA compliance by funded projects on land owned by the private development on county -owned County. As a result, many of these proj- lands. ects are completed with significant bar- Completion date: 2 years riers to access, which poses problems for the County. • a a County of Hawaii O Part One: Ge Policies and Practices • Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 41 J Findings: Practices That Require Action Steps/Timeline Modification Private Development on County -Owned Private Development on County-Owned Property Property • Many such projects are eventually dedi- • The County will ensure that all buildings cated to the County, which then is re- and facilities conform to the require - sponsible for making what are often ex- ments of ADAAG, per Title II of the r pensive retrofits to bring them into com- ADA, for: developments conducted on its pliance with the law. behalf. New development and renova- • Since the County has no official over- tions must comply with these standards. sight mechanism, it might not become • All plans and specification for the con- " aware of non - compliant features until it struction of buildings, facilities, and sites accepts a project as part of its official in- on county -owned lands shall be re- ventory—either through the formal dedi- viewed by the Commission on Persons cation of a private development or with Disabilities prior to construction. r -- through informal donations (such as a No project shall proceed to construction play structure donated by a parent without a completed and clean document group). review from the Commission. • The County may be found liable in legal • The County shall develop a procedure to actions taken in regard to these projects ensure that the County ADA Coordina- to enforce provisions of the ADA. tor is informed of all plans prior to con- struction to ensure compliance with ac- cessibility requirements. Maintenance of Accessible Facilities and Maintenance of Accessible Facilities and Programs Programs • Many of the more than 200 facilities un- • A systematic approach that provides for der the jurisdiction of the Department of an equitable distribution of accessible Parks and Recreation are in need of facilities island -wide is outlined in the renovation. Many facilities are not ac- Transition Plan, Section 6. cessible, including County beaches and Completion date: 10 -15 years parks. • Illegal parking in designated accessible • The Department will ensure that desig- n spaces is not always enforced, thus dra- nated accessible parking spaces are re- - matically reducing a facility's accessi- served for the sole use of individuals bility. with the appropriate authorization. De- partment staff will take a proactive role in parking enforcement. Completion date: 1 year J County of Hawaii t�Jne: General Policies and Practices L Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 42 Findings: Practices That Require Action Steps/Timeline Modification Maintenance of Accessible Facilities and Maintenance of Accessible Facilities and Programs Programs _ • The Department of Parks and Recreation • The Department will ensure that indi- has committed itself to providing better viduals with disabilities are not excluded customer service through a person -cen- from regular programs or required to ac- tered parks and recreation planning ap- cept special services or benefits. Indi- proach. viduals with disabilities will be inte- grated into regular programs to the — maximum extent appropriate. Completion date: I year • Equipment and features of facilities that are required to provide ready access to individuals with disabilities will be maintained in working order. r Completion date: On -going • The Department will ensure that where specific requirements are necessary for the safe operation of programs, those re- quirements are based on real risks, not on speculation, stereotypes, or generali- zations about individuals with disabili- — ties. Completion date: On -going • The Department will modify, within rea- son, policies, practices, or procedures to avoid discrimination unless the modifi- cation would fundamentally alter the nature of the program or create a haz- ardous situation. Completion date: 2 years • The Department will continue to evalu- ate each request for modification on an individual basis, and, where possible, the individual and the Department will de- — termine an appropriate modification for the individual. Completion date: On- going n n • • • ; County of Hawaii O Part One: Ge, Policies and Practices Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 43 J 5.13 ADA Grievance Policy ADA regulations require the County to have an internal grievance policy for the prompt resolu- tion of complaints by a person with a disability who is denied county services or the benefits of any county program or activity because of that person's disability. Findings Action Steps/Timeline • The Office of the Mayor developed and • Section 5.B.5 will be amended to include the County of Hawaii adopted an ADA any individuals with impairments. Grievance policy on January 21, 1998 • When requested, the County of Hawaii's (Rules and Regulations Relating to the Rules and Regulations Relating to the Grievance Procedures of Complaints of Grievance Procedures for Complaints Disability Discrimination). The full text of Disability Discrimination will be of this policy appears in Section 7. provided in alternate formats. • The following statement will be added to the grievance procedure: This publication can be made available upon request in alternative formats. a Requests can be made by calling (808) (Voice) or (808) (TDD). Completion date: 2 years 5.14 On -going Accessibility Improvements Findings Action Steps/Timeline • Currently, the Mayor's Committee on • The Mayor's Committee will be em- People with Disabilities serves an on- powered as an effective liaison between going purpose and role in recommending the community and the County. Com- -- access compliance. However, partici- mittee members will receive training in pants in the public workshops recom- access compliance. They will also have mended strengthening the composition an understanding of disability, building of the Committee and its scope of re- requirements, and construction. The sponsibility. committee will be composed of a mix of people who represent the disabled corn- - munity and who have technical exper- tise. Completion date: 2 years • The County will consider hiring or ap- r pointing an ADA Coordinator for the Department of Parks and Recreation and/or the County of Hawaii. J ° a c ounty of Hawaii .�Jne: General Policies and Practices • Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 44 — Findings Action Steps/Timeline L On -going Accessibility Improvements On -going Accessibility Improvements • The Department will organize a work- -- shop(s) that involves County Department _ of Parks and Recreation personnel and local service providers in order to forge connections. _ • The Department will pursue forming a partnership with the Special Olympics. The new director in Hilo is a recreation ._ therapist who is interested in working with the County. • The Department will strive to keep rec- -- reation programs up -to -date through in- creased community involvement. • High - priority potential partners for de- veloping programs for people with dis- L. abilities include: Special Olympics; par- ents of children with disabilities (play groups, etc.); Association for Retarded Citizens; Center for Independent Living. • Other potential partners include: local Friends of the Park organizations; Uni- versity of Hawaii (particularly Student Services) to target 20 -30 year olds; r HATTS (Hawaii Assistive Technology Training Services); high school students involved in community service pro- grams; the Veteran's Administration -J Service Center in Hilo. J J • A County of Hawaii O Part One: Ge. l Policies and Practices Department of Parks and Recreation Findings and Action Steps r-, ADA Self - Evaluation and Transition Plan page 45 5.15 Measures of Success Findings: Practices That Require Action Steps/Timeline Modification • The Department has not developed a • The Department will periodically evalu- ,_ systematic evaluation process to ensure ate the success of improving access to that its programs are serving the public recreation programs by the practices and appropriately procedures developed during the self- - evaluation process. Compiling these statistical measures of success will be useful in applying for grants to support Department programs. Examples of such measures of success include: — Measuring the level of public par- " ticipation in programs. — Revising class evaluation forms to include a question(s) about how ade- quately special needs were met. - Tracking the number of people with disabilities who attend classes/ work- shops. — Tracking the number of requests for similar types of programs. — Tracking attendance and repeat reg- istrants. — Asking staff to evaluate the pro- gram's success. C - Surveying program participants about desired improvements through testing, follow -up, and written narra- tive (and keeping statistics). — Conducting an initial assessment of C services and following -up with a re- assessment. — Instituting a comment/suggestion box. — Soliciting feedback from personal contact/word-of-mouth. — Comparing programs to Federal gov- ernment's published goals and ob- jectives. r — Preparing a participant's question- " naire to measure increases in partici- pation, socialization, health, and self - _ esteem. Completion date: 2 years J • + County of Hawaii O O Part Two: Division Reports r- Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 46 — L Part Two: Findings and Action Steps— Division Reports — The findings from the self - evaluation process are based on staff interviews, program accessibility questionnaires, and public meetings. The following is the structure of each report: r Description of Programs and Services Contact Person Location(s) of Operations — Findings: Practices that Facilitate the Participation of People with Disabilities — Findings: Practices that Require Modification Action Steps /Timeline Specific information is provided in the following reports: • Administrative Services Division i— • Aquatics Division _ • Elderly Activities Division • Parks Maintenance Division • Recreation Division _ • Special Services Division — Culture and Arts Section • Special Services Division —Hilo Municipal Golf Course • Special Services Division — Pana'ewa Recreational Complex -' • Hawaii County Band f L -J r J -J La V r' • a • A County of Hawaii O Part Two: Adm:� ,alive Services Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan p age 47 Administrative Services Division Description of Programs and Services The Administrative Services Division, under the direction of the Parks and Recreation Di- -- rector and the Deputy Parks and Recreation Director, provides the following support services for the Department: Fiscal/Payroll, Personnel Services, Reservations /Cemeteries, and Park Planning. Most staff members of the Administrative Services Division do not have direct public contact, with the exception of the issuance of permits through Reservation Services. r Contact Person Julie Tulang, Director Location of Operations 25 Aupuni Street, Room 210, Hilo Findings: Practices That Facilitate the Participation of People with r Disabilities in the Department's Programs Customer Service • Staff members are prepared to make reasonable modifications to facilitate the participation of people with disabilities in the Division's programs. Adaptive Equipment • The Reservations counter at the main office was lowered to an accessible height. • The main office has access to the County's TDD machine. Following are practices that require modification and action steps that are specific to the Administrative Services Division. These will be combined with the general policies to complete the Department's policies to implement the ADA. J J * • ` County of Hawaii Pk�i�o: Administrative Services Division r Department of Parks and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 48 — Findings: Practices That Require Action Steps/Timeline • Modification Customer Service Customer Service • • The Reservations Desk has received • The Administrative Services Division — requests for improving access to the will ensure that people with disabilities restrooms at various pavilions and for can obtain information about the avail - improving the walkways and sidewalks ability and location of accessible pro- — at Lele'iwi Beach Park. grams, services, activities, and facilities when they make reservations. Informa- tion regarding the location of accessible entrances, program sites, and other ac- cess features can be provided through " the Reservations Desk and in publica- — tions and handouts. Completion date: 1 year • Park patrons are required to complete a • The Division will provide alternative — written form in order to make methods of registration for people with reservations for the use of facilities. disabilities that prevent them from filling out or signing forms. Completion date: 1 year Training and Staffing Training and Staffing • Staff members have not received • The Division will provide training in training in disability issues and have not providing services to persons with a had experience working with people range of disabilities. r' with disabilities. Completion date: 2 years _ J r" e County of Hawaii O Two: Aquatics Division , * . Department of Parks and Recreation Findings and Action Steps r ADA Self - Evaluation and Transition Plan page 49 Aquatics Division Description of Programs and Services The Aquatics Division provides lifeguard and water safety service at all designated county beaches and swimming pools. Instructional programs are provided at county swimming pools, including special education and adapted aquatics classes at selected sites. In general, the Aquatics Division provides lifeguard and water safety services only rather than organized recreation programs at the County's beach and shoreline parks; however, some Summer Fun program activities take place at beach parks. The Aquatics Division is organized into eight districts: • South Hilo • South Kona • North Hilo • Ka'u — • Hamakua • Puna • North Kohala c • North Kona J The Division's self - evaluation process included an interview with the Division -- Administrator; the distribution and analysis of Program Accessibility Questionnaires to all staff members (42 were returned and 30 were completed); and two interactive workshops where staff members also received training in accessibility issues (East Hawaii: September r, 22 and West Hawaii: September 25). Contact Person Mark Marshall, Administrator r , Locations of Operations ■ SWIMMING POOLS S S i. L 's v o t :: CU " cc O r O R O O . �' � ' y y © c) Q s O s o r � c es `: z o g U cs F U o E Z Gi -z ° ezt ° °Eu Es e o 0 0 o Q X 3 P, a+ E 0 . x E C x o 0 Programs x v x c U Q U Q ,- Public Recreational Swim X X X X X X X X Pub. Rec. & Lap Swim X X X X X X' X X Adult Lap Swim X X X X X X X X J Swim Team Practice X X X X X' X X X X School P.E. X X X X X X X X Special Education X X X X X X X X J ` County of Hawaii 0 Part Two: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 50 — SWIMMING POOLS (continued) — c o � o Rz Rs c P � r ij u i c n o rb 2 f. c E u o - x x o Ri c`• g .4 0 el - Programs .a c U c r o X x d d — Adapted Aquatics X X X X X X X X Aquanastics /Aquatone X X X X X X X X — A+ After School Program Level I: Water Exploration X X X X X X X X Level II: Primary Skills X X X X X X X X — Level III: Stroke Readiness X X X X X X X X Level IV: Stroke Development X X X X X X X X Level V: Stroke Refinement X X X X X X X X — Level VI: Skill Proficiency X X X X X X X X .� Level VII: Advanced Skills X X X X X X X X Adult Level III (& II) X X X X X X X X Adult Level IV X X X X X X X X -- Adult Level V X X X X X X X X Adult Level VI X X X X X X X X — Adult Level VII X X X X X X X X Community Water Safety X X X X X X X X X r Lifeguard Training X X X X X X X X X Safety Training for Swim X X X X X X X X X Coaches — Standard First Aid /CPR X X X X X X X X X `, Standard First Aid X X X X X X X X X CPR - Adult X X X X X X X X X CPR - Infant & Child X X X X X X X X X — CPR - Community X X X X X X X X X CPR - Basic Life Support X X X X X X X X X Water Safety Instructor X X X X X X X X X `-' Lifeguard Training Instructor X X X X X X X X X Standard First Aid Instructor X X X X X X X X X — Instructor Candidate Training X X X X X X X X X Special Events X X X X X X X X X -, Senior Citizens X X X X X X X X X Basic Skin Diving X X X X X X X X Junior Frogmen X X X X X X X X Synchronized Swimming X X X X Water Games X X X X X X X X `_ Summer Fun X X X X X X X X A , I ! County of Hawaii O ,� Jwo: Aquatics Division — Department of Parks and Recreation Findings and Action Steps r ADA Self- Evaluation and Transition Plan page 51 — SWIMMING POOLS (continued) S L L Cj t t o R O O 0 Z . �'� y y © O - R x O C `k R ''--. j. Q R E U O E CNI O .Z' 0 0 O R O R Programs x c5; e l Z x Z a C " ' U U cr Scouts (Boys & Girls) X X X Government Agencies X X X r Swim Stroke Correction (Adult) X X X X X X X X Springboard Diving X X X X Pool Lift X X X X X X X Pool Heater X X X X X — Keiki Pool X X Reports experience working X X X X X X X X' with people with disabilities 'Anticipates high use r BEACH AND SHORELINE PARKS Swimming/ Picnic J Staffed Snorkeling Pavilions Fishing Camping -) South Hilo Bakers 4 Carlsmith X X X X — Coconut Island _ Hilo Bayfront X Honoli'i X X Kanakea Pond — James Kealoha (Carlsmith) X Kolekole X X X Lehia (undeveloped) Lele'iwi X X X Liliuokalani Gardens _ Onekahakaha X X X Reeds Bay X X r' Richardson X X X North Hilo Laupahoehoe Point Boat Ramp X X X r Waikaumalo Picnic Area —, North Kohala Kapa'a X X X Keokea X X X J Y< C. O County of Hawaii Part Two: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 52 BEACH AND SHORELINE PARKS (continued) _ Swimming/ Picnic Staffed Snorkeling Pavilions Fishing Camping — South Kohala _ Spencer _ X X X X X ,._, North Kona Kahalu'u X X X X Pahoehoe — White Sands (La'aloa) X X X South Kona Hookena X X X X Miloli'i X X X Manini Point (Napo'opo'o) Ka'u — Punalu'u X X X X X -- Whittington X X X Puna Ahalanui X X Isaac Hale (Pohoiki) X X X L, Other than County Hapuna State Beach X X X X X _ Mahukona (State owned) X X X --' r-- Findings: Practices That Facilitate the Participation of People with _ Disabilities in Aquatics Programs — Customer Service L • Staff members are prepared to make reasonable modifications to enable people with disabilities to participate in and benefit from Aquatics programs. • Water Safety Instructors routinely provide one -on -one assistance to beach patrons with disabilities including providing access to the water, assisting with the use of adaptive equipment, and providing safety information about water conditions and tidal mechanisms. Training and Staffing ^ • Staff members currently receive limited training regarding physical modifications for people with disabilities. Outreach and Information • All marine education programs offered at Richardson Ocean Park (except for tide pool walks) are also offered, upon request, at schools in the area. „ • The aquatics outreach program includes talks at schools by lifeguards on safe use of the beach. These talks are given to all classes. County of Hawaii O 1 } !wo: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 53 Adaptive Equipment • Persons with disabilities are allowed to use assistive equipment (such as personal flotation devices, snorkels, masks, and fins) in County pools. • Handrails have been installed on pool access steps at some facilities. • Seven of the County's nine pools have automated lifts to assist patrons into the pool. Programs and Facilities • The Aquatics Program provides segregated programs for children with disabilities. Segregated, adapted swim programs are needed to teach basic swimming so that children with disabilities can gain skills that will lead them into more advanced, integrated swim activities. • When requested or required, staff members at some pools set aside special lanes for people with disabilities. • Although the Jr. Lifeguard program has some restrictions (it is necessary to pass a swimming test to qualify), the Aquatics Program is already working with groups such as the Special Olympics to expand this program to include people with disabilities. • Hapuna State Beach is a good model for access. For example, the parking lot has parking stalls that have close access to the beach and picnic areas for people with disabilities, and r people using wheelchairs can reach the shore. People with disabilities are also able to access the beach at Kona. • Patrons with mobility impairments are allowed to drive cars into areas of Ahalanui Beach Park not normally open to vehicles in order to have easier access to the park. • The Aquatics Division has an on -going partnership with a variety of groups that assist people with disabilities. Pools are used for programs such as Special Olympics, Goodwill Industries, Easter Seals, the Brantley Center, Special Education classes, the American Lung Association, the American Heart Association, the YMCA, and YWCA. Following are practices that require modification and action steps that are specific to the Aquatics Division. These will be combined with the general policies to complete the Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline Modification Customer Service Customer Service • Staff members sometimes lift pool and • The Division will discontinue the r- beach patrons into the water in order to practice of instructors, lifeguards, and provide access. water safety officers assisting people with disabilities by picking them up and lifting them into a pool or into the ocean in order to provide access. Completion date: Immediate • Aides will be allowed to participate in Aquatics Division programs at no additional cost so that they may assist their clients in participating in programs. Completion date: Immediate o • o ` County of Part Two: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 54 —. Findings: Practices That Require Action Steps/Timeline Modification — Training and Staffing Training and Staffing • Staff members do not receive training • The Division will provide staff training _ regarding the provision of appropriate in adapted aquatics. This training could modifications for people with dis- focus on different types of disabilities abilities. Staff do not receive customer and how they might be accommodated in — service training that emphasizes treating an aquatics program. It could also in- people with disabilities with "dignity clude a demonstration project and train - and courtesy." Staff members at only ing in sensitivity and assisting people _ four pools reported that someone on with a variety of disabilities including their staff had experience working with lifting, guiding, and communicating with people with disabilities. these individuals. — Completion date: 2 years • The Division will compile written mate- rials about accessibility and develop a — video library to supplement staff train- ing. Completion date: 2 years r, • Many lifeguards and water safety offs- • The Division will provide simple train - �.. cers have not had training in A.S.L. (or ing in A.S.L. and /or other means of other means of communicating with communicating in emergency situations people who have hearing impairments) with people who have hearing impair - L— and must, therefore, rely on improvised ments. hand signals or their own imagination in Completion date: 2 years emergency situations. _ • Only one lifeguard is on duty at some • The Department will continue to hire pools. This could limit the ability of the instructors and lifeguards for Aquatics lifeguard on duty to assist people with Division programs who have skills in — disabilities in using the facility while at adaptive swimming. the same time supervising all other Completion date: 2 years swimmers. Staff members have reported • The Division will strive to provide in- -- that a one -to -five adult -to- student ratio is creased lifeguard coverage (two or more _ needed for Adapted Aquatics programs. staff) at beach parks for safety purposes. Completion date: 2 years • The lack of aides and/or volunteers • The Division will seek to develop part- limits the Division's ability to integrate nerships with other groups that would children with various mental and provide some programs or promote a physical disabilities into diverse volunteer "buddy" program that would programs. provide one -on -one assistance in regular • Some people with disabilities prefer to swim classes. — utilize aquatic facilities at non -peak Completion date: 2 years hours. t_ F County of Hawaii O `J Two: Aquatics Division '- Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 55 Findings: Practices That Require Action Steps/Timeline Modification Outreach and Information Outreach and Information — • The registration service has not noted a • The Division will ensure that people great demand for use of beach facilities with disabilities can obtain information by individuals with disabilities. Reasons about the availability and location of ac- for this may include the public's lack of cessible programs, services, activities, information about accessibility at and facilities. Information regarding the County beaches and the barriers to location of accessible entrances, pro- physical access at many beach and gram sites, TDD numbers, and other ac- shoreline parks. cessible features can be provided in the Division's publications and handouts. The Division will send out a program guide that details accessible programs. Completion date: 2 years • The Division will provide beach access information for residents and visitors. Completion date: 2 years O • The Department will publicize the avail- ability of County parks and recreation facilities for use by community groups wishing to provide programs for their members and others. The Department will let people know that it is eager to work with disability groups to develop special programs to meet the needs of people with disabilities. Completion date: 2 years • The Department will increase outreach to people with disabilities by providing information to the medical community about the availability of accessible pro- grams and facilities at County pools and beaches for use as therapeutic recrea- - tional opportunities. Completion date: 2 years • Information about Aquatics programs is • Where appropriate or when requested, not available in alternative formats for information about Aquatics Division people with visual and learning programs will be provided in accessible impairments. formats such as large print, Braille, — audiotapes, readers, pictorial signage, or computer disks for individuals with vis- ual and learning disabilities. Completion date: 2 years O • H County of Hawaii O Part Two: Aquatics Division Department of Parks and Recreation Findings and Action Steps — ADA Self - Evaluation and Transition Plan page 56 ._ Findings: Practices That Require Action Steps/Timeline Modification — Outreach and Information Outreach and Information L. • The Department will develop a web page that incorporates accessible formats in order to publicize its accessible pro- — grams better. Completion date: 5 years • The Division does not provide its audio- • Where appropriate or when requested, — visual presentations in alternate formats, captioning will by provided for audio - and individuals with disabilities are not visual presentations produced by the Di- portrayed in audio - visual presentations. vision in order to ensure that persons with hearing impairments can benefit from these presentations. Completion date: 2 years • The Aquatics Division does not have • The Division will develop and post — established emergency or emergency emergency evacuation procedures. A evacuation procedures that are specific means of alerting people with hearing to individuals with visual, hearing, or impairments of an activated alarm at learning disabilities. swimming pools and beach parks will be provided. Completion date: 1 year • Slide shows and videos used by the • The Division will ensure that tour routes Marine Education program are not (such as tide pool walks) are physically captioned. The tide pool walks offered at accessible or translate the experience en- Richardson Ocean Park are not offered countered along the tour route into an- at accessible locations. other format (video, still photos) for viewing by a person with a disability. — Completion date: 2 -5 years Adaptive Equipment Adaptive Equipment • Some swimming pools lifts are too high • All swimming pool lifts will be installed to be easily accessed, and the hoses used at the appropriate height. to power the lifts are trip hazards if they Completion date: 5 years are allowed to remain in the path of • Immediately after use, the hoses used to — travel after use (for example, at Pahoa power the lifts will be removed. Pool). Completion date: Immediate • Flotation devices and other adaptive equipment will be permitted in County pools if requested by an individual to fa- cilitate access. Completion date: Immediate • The use of glass masks is only allowed • The practice of requiring a doctor's note with a doctor's note. will be eliminated. ` Completion date: Immediate — r 1 1 1 w • , • County of Hawaii O F ! wo: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 57 Findings: Practices That Require Action Steps/Timeline Modification Adaptive Equipment Adaptive Equipment • Most beach patrons who use wheelchairs • On a trial basis, all- terrain wheelchairs do not have appropriate adaptive will be provided for use by checkout at a equipment that allows access into the location that has adequate staff and the water. potential for easy access. Completion date: 5 years Programs and Facilities: Swimming Pools Programs and Facilities: Swimming Pools • There is limited attendance by people • The Division will offer a range of in- _ with disabilities at the instructional structional swim classes from advanced swimming programs. to Adapted Aquatics in all districts so that people can choose which program best suits their needs. r – Completion date: 1 year • Kawamoto Pool at the Hoolulu Swim • Providing improved accessibility at Stadium, which accounts for over forty Kawamato Pool will be a high priority percent of attendance at County pools, due to high use. — does not have a pool lift, accessible Completion date: 2 years restrooms, or accessible showers and does not offer adapted aquatics programs. In addition, the steps at the Stadium limit accessibility to the facility. • Not all pools have accessible shower • Existing restrooms and showers will be rooms, and all participants are required accessible for all age groups. to shower before entering the pool. Staff Completion date: 10 -15 years members at some pools (for example, — Kona) have reported that pool users have requested improved access to the shower V' rooms. • The Division will expand outreach for the Jr. Lifeguard program and accommodate swimmers with disabilities in this program. Completion date: 2 years I n i J County of Hawaii O Part Two: Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 58 r Findings: Practices That Require Action Steps/Timeline Modification n Programs and Facilities: Swimming Pools Programs and Facilities: Swimming Pools � • Many disability groups wish to use pool • The Division will schedule times when facilities at times when no one else is several groups of individuals with dis- using the facility. This practice abilities could use a pool at the same underutilizes the facility and does not time rather than scheduling a separate advance the goal of integration. time for each group. Although the De- partment of Parks and Recreation has the goal of providing integrated recreation programs, some people with disabilities are uncomfortable recreating in an inte- grated setting. Special populations' use of the County's swimming pools will continue to be accommodated whenever possible while at the same time encour- — aging integrated use. Completion date: Immediate Programs and Facilities: Beach Parks Programs and Facilities: Beach Parks _ • The County provides lifeguard and water • The County will shift the focus of pro - safety services at ten beach parks on the viding access to include not only swim - Island of Hawaii (including several un- ming pools but the County's beaches as der the jurisdiction of other agencies). well. It is important to recognize that Not all of these beach parks with staffing beach parks and swimming pools may have accessible parking, accessible rest- require different solutions. rooms, and/or an accessible path of Completion date: 10 -15 years travel from the parking lot to water's • The County will focus on improving edge. In addition, seasonal changes oc- community beach parks and making casionally make some beaches (such as them accessible. White Sands and Kahalu'u) inaccessible Completion date: 10 -15 years to all users or dangerous (hazardous waves at Hapuna State Beach from November to April). -J r J r e b County of Hawaii O . Aquatics Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 59 Findings: Practices That Require Action Steps/Timeline Modification Programs and Facilities: Beach Parks Programs and Facilities: Beach Parks • Staff members have reported that pa- • The County will consult with Aquatics trons with disabilities have requested Division staff members in order to find that safe and easy access (level, smooth specific solutions to providing access to walkways) be provided at beach parks. Aquatics programs at beach and shore - For example, there have been many re- line parks.as part of the facilities survey.• quests for better access at Ahalanui Completion date: 10 -15 years Beach Park and Ponds. • A high priority will be placed on devel- oping Ahalanui Beach Park and Ponds as an accessible recreation facility; how- - ever, accessible beach services will not be limited to this location. Other good candidates for easily accessible beaches include Spencer, Kahalu'u, and Onekahakaha. Completion date: 10 -15 years • The County will set a standard of pro- _ viding access from the parking lot to the water's edge at all of its accessible beach • parks. Completion date: 10 -15 years • The County will provide a portable r walkway system, which is flexible and can be adjusted to changing tides, to provide beach access. Drawbacks of using a portable system include: availability restricted to times when a lifeguard is on duty; the need to adjust joint use agreements with the State — regarding maintenance duties; van- _ dalism; and the lack of secure storage facilities at some beach parks. Completion date: 10 -15 years • Staff members report that the public re- • Existing restrooms and showers will be gards the lack of access to restrooms at made accessible for all age groups and beach parks (for example, Pahoehoe the use of portable, accessible restrooms Beach Park) as an important issue. and showers will be expanded. Kahalu'u Beach Park, for example, does Completion date: 10 years — not have accessible restrooms, picnic ta- bles, drinking fountains, signage, or an accessible path to all park features, al- though it does have accessible parking. r i • County of Hawaii O Part Two: Aquatics Division L. Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 60 n Findings: Practices That Require Action Steps/Timeline Modification Programs and Facilities: Beach Parks Programs and Facilities: Beach Parks • Inadequate signage and supervision at • The County will ensure, to the maximum — Spencer Beach Park have resulted in extent possible, that all safety- related or campers frequently pitching tents on the directional signs on a site are accessible — accessible path to the restrooms and easily understood. Completion date: 10 years • The County will strive to improve coordination between state and county -- agencies in the staffing and development of beach and shoreline parks. Completion date: 10 -15 years — J r L Y y i 4 C_ County of Hawaii O Part Two: erly Activities Division Department of Parks and Recreation Findings and Action Steps r ADA Self - Evaluation and Transition Plan page 61 Elderly Activities Division _ Description of Programs and Services The Elderly Activities Division maintains a comprehensive and coordinated system of services for older individuals, which promote maximum independence and dignity in a home environment, through employment and volunteer opportunities, nutrition services, support services, and multipurpose senior centers. 9 The Elderly Activities Division offers the following programs island -wide: • Elderly Recreation Services — Leisure time activities are an integral part of the Division's many services offered through the Elderly Recreation Services program. Minimum age for participation is 55. Activities include socialization and recreation at 22 senior citizen centers in the County and special �J classes offered at different facilities located in every major district of the County. The program also offers organized sports leagues and special interest programs. — • Nutrition Low cost, balanced meals are available to older adults (60 years and older) through two nutrition services: Congregate Dining and Home Delivered Meals. r • Coordinated Services for the Elderly The Coordinated Services Program offers senior citizens 60 years and older a wide variety of services, depending on individual needs, including making referrals to appropriate resource agencies, providing information about programs and services, and providing key services — such as in -home chore, transportation, issuance of the Senior Citizen's Identification Cards, Senior Companion Volunteers, and Sage Plus Health Insurance Counseling service. g g • Senior Employment The Senior Employment Program provides job service to anyone 55 years of age or older. L The Senior Community Service Employment Program offers part-time subsidized jobs to eligible individuals. J • RSVP The Retired Senior Volunteers Program provides volunteer opportunities for people aged 55 J years or older. -, r ' Co unty of Hawaii 0 C art Two: Elderly Activities Division Department of Parlcs and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 62 — The Division's self - evaluation process included interviews with the Division Administrator and the head of each of the five programs; the distribution and analysis of Program Accessibility Questionnaires to all staff members and participants in the Senior Community t._ Service Employment Program (78 were completed and returned); and three interactive _ workshops where staff members also received training in accessibility issues (West Hawaii: October 5 and East Hawaii: October 6 and 7). Contact Person — Harold Bugado, Director Locations of Operations bD r m O as tt E E caet — W O0 a . b0 .= V CCt g District CC o: a U Z U A a u W W Community and Senior Centers Kamana (Hilo) Senior Center Hilo X X X — Pomaikai Senior Center Hilo X Papa'ikou Clubhouse South Hilo X Pepe'ekeo Community Center South Hilo X Laupahoehoe Pt. Senior Center North Hilo X — Hale Hauoli Senior Center Hamakua X X X Waimea (Yoshimatsu) Senior South Kohala X X X X Center Hale Hookipa Center S. Kona X Kohala Senior Center North Kohala X X X Waikoloa Senior Center Kohala/Private X Hale Halawai North Kona X — Kona Imin Center (Holualoa) North Kona X X _ Yano Hall South Kona X X X Haleki'i Center S. Kona/Rented X X X — S. Kona Senior Club S. Kona/Private X Naalehu Park Clubhouse Ka'u X X X Pahala Senior Housing Ka'u X X X Hawaiian Ocean View Estates Ka'u/Private X X _ Kea'au Puna X X X X Pahoa Puna X X Cooper Center Puna X ,— Seniors of Paradise Puna/Private X Mt. View Seniors Club Puna/Private X — County of Hawaii O Part Two:�erly Activities Division Department of Parlcs and Recreation Findings and Action Steps ,—. ADA Self - Evaluation and Transition Plan page 63 do R . C i C L' z ' d u R a '- c, wp W a a cm: z° � U o c A U R' District W a a z V _ _ w Gymnasiums Civic Auditorium South Hilo X — Hakalau South Hilo X Honomu _ South Hilo X Papa'ikou South Hilo X Papa'aloa North Hilo X X X X Pa'auilo Hamakua X X Mountain View Puna X Shipman Park (Kea'au) (DOE) Puna n Other Facilities U Waiohinu Studio Kona X St. Benedicts Kona X r Kainaliu Kona X U Waimea Shopping Center Waimea X Buzzy Studio Waimea X r Hisaoka Gym Kohala` X ---'' Kaiko'o Mall X r University Park X Seven Seas South Hilo X X J Victor Stadium South Hilo X Wong Stadium South Hilo X Higashihara (Keauhou) North Kona X District Parks Honoka'a Hamakua X Kamehameha North Kohala X Waimea South Kohala X a Regional Parks Hoolulu South Hilo X Offices County Annex X X X -' 34 Rainbow Dr., Hilo EAD East Hawaii Office X X Hilo Senior Center 127 Kamana St. . -, EAD West Hawaii Office X X X 81 -951 Haleki'i Street Kealakekua County of Hawaii 0 'art Two: Elderly Activities Division i. Department of Parlcs and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 64 '--, OD a�7 L� , en c, L LL v R c: p >r . 0 W 0., � ,a4 bL A V z 67 Ar• District zr ` °' U Z c W P. c=7 Z Offices Kea'au Community Center, Puna X X Pahala Hawaii Housing Center X Naalehu Community Center X Lily Yoshimatsu Senior Center X Kamuela Kohala Courthouse, Kapaau X Hale Hauoli Senior Center X Honoka'a Kulaimano Housing, Pepe'ekeo X Papa'aloa Elderly Housing X Yano Hall S. Kona X Findings: Practices That Facilitate the Participation of People with Disabilities in Programs Offered by the Elderly Activities Division _ Customer Service • Staff members are prepared to make reasonable modifications to facilitate the participation of people with disabilities in the Division's programs. They identified the following as their "best practices" in serving their clients: – We care! J' — `Can-do' attitude. – Ohana feeling (family feeling) – Aloha spirit – Kokua spirit (esprit de corps— helping). – One -on -one customer focus Ta – Pro - active approach – Listening to the needs of clients – Evolving flexible policies and tools to accommodate a range of abilities L L • a_. County of Hawaii O Part rm. rTh Activities Division ' ' y Department of Parks and Recreation Findings and Action Steps r^ ADA Self- Evaluation and Transition Plan page 65 Customer Service — Sensitivity to clients (including different languages /cultures) — Trust and respect for confidentiality — Fun! — Providing leadership by example — Making new friends • The Division has conducted a successful individual needs assessment, including initial evaluations, health screenings, and follow -ups, of 20,000 of the Big Island's 22,000 seniors. • Staff members measure success in terms of happy clients, follow -up with clients, surveys, and the inclusion of the entire community. • Transportation is provided for many of the Division's programs. Training and Staffing • The Division's interdisciplinary team approach of staff working together and networking has been successful in providing a high quality of customer service. • Staff and volunteer recognition has promoted positive attitudes within the Division. • The Division receives volunteer support to supplement staff efforts. r Outreach and Information • Many clients are informed about the Division's services through an island -wide referral system. • The Division conducts door -to -door outreach when necessary. Programs and Facilities • Every program is adapted to an individual's needs as appropriate. • The senior sports programs such as Senior Olympics, Kupuna Games, and State Senior Softball, have attracted many participants with and without disabilities. D • The Division strives to offer programs and activities for all older adults. • The Division provides a variety of programs in various settings. Following are practices that require modification and action steps that are specific to the Elderly Activities Division. These will be combined with the general policies to complete the Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline — General Modification Customer Service Customer Service • Improved transportation is the number • The Division will acquire more accessi- one priority in providing better customer ble vehicles for program use and keep service to all participants in Elderly them well maintained. The County will Activities Division programs. consider assuming the cost of maintain- ' • The Division does not have a sufficient ing vehicles in good working order. number of accessible vans to meet client Completion date: On -going demand. County of Hawaii 'art Two: Elderly Activities Division J Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 66 — Findings: Practices That Require Action Steps/Timeline— General Modification Customer Service Customer Service • Public transportation is inadequate. • The Division will continue to work with the public transportation system and combine services to improve both. Completion date: On -going • Acquiring funding for the purchase and • The Division will ensure that vehicles maintenance of accessible vehicles can are well equipped for providing access be a problem. County motor pool costs (e.g., vans with lifts). may also be prohibitive. Completion date: On -going J • A computer dispatching system is needed to provide more efficient trans- portation. Completion date: 2 years • Geographic barriers limit service. • The County will obtain an all- terrain ve- hicle { q with a wheelchair lift for accessing hard -to -reach places. Completion date: 5 years • Locations that are desired for program • The Division will evaluate the physical use are not always accessible. environment of the destination, before each trip is scheduled, to determine the level of programmatic and physical ac- -J cessibility. This information will be part of the registration information for every trip. If the destination environment is not -- accessible to certain individuals, an al- ternate destination will be considered or r the Division and the individual registrant �— will determine the modifications that will be made. Completion date: Immediate '— Training nd Staffing g ff 8 Training and Staffing • EAD is the best "trained" group • The Division will develop EAD as a regarding working and accommodating resource for the Department. EAD staff people with special needs. members may be enlisted to train staff in other divisions when feasible. Completion date: On- going —, • Not all staff members were able to • Since it is difficult to reproduce the participate in the interactive ADA experiences gained through personal training sessions held in conjunction participation, the Division will strive to with the self - evaluation process. establish the need for first -hand training and schedule training sessions so that all staff members can attend. Completion date: On -going r- • 1 1 • County of Hawaii O Part Two. erly Activities Division Department of Parks and Recreation Findings and Action Steps r ADA Self-Evaluation and Transition Plan page 67 Findings: Practices That Require Action Steps/Timeline — General Modification Training and Staffing Training and Staffing • Staff members felt that additional • The Division will ensure that staff mem- training in a variety of areas was needed bers have the time to participate in to provide better customer service. training. Completion date: 1 year • The Division will provide pre- training, on going training, and an incentive pro- gram for those who are trained. Sug- gested training programs included: — American Sign Language — ADA implementation including pro - cedures and practices for modifica- tions and adaptations. (� - Interpersonal relations (among all �j people as well as people with dis- abilities); better communication skills; etiquette; dealing with many personality types. _ — Computer skills, including how to use the Internet for outreach. — Continued training for program ad- ministrators. Completion date: 1 year • The Division will employ professional trainers or train staff members as train- ) ers. Completion date: 1 year • Staff development — Be patient! Be consistent! Build trust. — Schedule staff visits to each program _ for orientation. — Promote honesty with clients. — Receive support from the entire staff, including administrators and supervisors. r • The Division will continue coordinating • Increased staffing could provide higher levels of customer service. with staff of other programs to deliver services. • The Department will endeavor to add new staff positions. - Completion date: 1 year J Q County of Hawaii art Two: Elderly Activities Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 68 Findings: Practices That Require Action Steps/Timeline— General Modification Training and Staffing Training and Staffing • The Division will maintain the frequency of staff evaluations. • The Division will continue to use volunteers: local organizations and — individuals. • The Division will consider providing financial resources for volunteers (for example, mileage reimbursement). Completion date: 1 year • The Division will inform vendors regarding their responsibility to provide accessible services. Completion date: 2 years • The Division will continue working together as a team and communicating well with each other. r Completion date: On -going Outreach and Information Outreach and Information • The Division office and many program • The Division will acquire or gain access offices do not have access to a TDD or to TDDs and ensure that staff members other means of communicating are trained in the use of TDD equipment — — telephonically with individuals with or other means of communicating over hearing disabilities. the telephone with a person with a hear- ing disability. For example, the CSE program uses a relay service provided by GTE. Completion date: 2 years • People who could benefit from EAD • The Division will strive to reach out to programs and their families are often the families who are providing care for -, uninformed about the range of services their elders and describe the benefits of offered. participating in programs. Completion date: On -going • The Division will use all media for out- _ reach including TV, cable stations, radio, fax, and flyers. Completion date: Immediate • Outreach efforts will be targeted to in- crease their effectiveness. Completion date: Immediate I� C • � • • County of Hawaii O Part Two erly Activities Division Department of Parlcs and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 69 Findings: Practices That Require Action Steps/Timeline — General Modification Outreach and Information Outreach and Information • Local personalities will be encouraged to Q support/promote programs. Completion date: Immediate • The Division will continue to produce a resource guide of services provided by non- profits and other agencies. • The Division will acquire computers and better office equipment. Completion date: Immediate • The Division will endeavor to improve J staff communication capabilities. Vans will be equipped with 2 -way radios, cell r phones, or beepers (for road emergen- t cies, to increase staff security in remote locations, and for clients who might E need assistance or emergency help). Completion date: Immediate • The Division will develop and post r • Many programs do not have established emergency evacuation procedures at all emergency or emergency evacuation recreation facilities and provide a means procedures that are specific to of alerting people with hearing individuals with visual, hearing, or impairments of an activated alarm. For learning disabilities. example, the Brantley Center has a buddy system, in which people with J hearing impairments are paired up with other people to assist them during emergency evacuations. L Completion date: I year Programs and Facilities Programs and Facilities • Many County facilities used by EAD • In view of the cost and longer timeframe — programs are not accessible. Staff for the physical renovation of facilities, members have reported that program programs will be designed to increase participants have requested easier access participation by all (accessible locations I I into classrooms and between adjoining and adaptive equipment). When and facilities, handrails at building entrances, where feasible, equipment, rules, accessible tables at the Learning Center, policies, and schedules will be adapted an elevator for access to the second floor to better meet clients' needs. of the County Annex building and Completion date: 2 years accessible restrooms. 'Invl! County of Hawaii Fart Two: Elderly Activities Division 1 Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 70 Action Steps Specific to Coordinated Services for the Elderly Programs Action Steps for the Transportation Program L Customer Service • The program will maintain island -wide coverage • All policies (County /program/union/Civil Service /federal) that pose barriers to providing better service need to be revised. • More accessible /adaptable vehicles are needed such as: lift vans, vans that can travel on bad terrain, smaller vans with lifts, 4 -door sedan company cars, 4 -wheel drive vehicles. • Radio /computer dispatching wold allow for more flexibility in scheduling. • More funding is needed for equipment (vans, smaller vehicles, radios /cell phones /pagers) and staff (certified drivers). Training and Staffing • The Division will provide increased staff training on how to provide service to clients with special needs. • The program will strive to recruit more volunteers. Outreach and Information • The program will continue to advertise services in flyers, TV, newspapers, radio, web page, _ posters at locations frequented by seniors (doctors' offices, libraries, stores, the Senior Center), HCOA Resource Information directory, at Nutrition site visits and Senior I.D. Day. • The program will continue to distribute information to other agencies by networking with other EAD agencies and sending direct mail announcements (CSE Resource Directory, Nutrition and Senior Center visits). • The program will obtain TDD service. Adaptive Equipment • Adaptive equipment for vans includes handrails, speaker systems, and spare wheelchairs /walkers. Programs and Facilities • The program will maintain essential services as needed to: I) medical appointments, 2) shopping, and 3) resource agencies. L.. • k • County of Hawaii O Part Two: t Maintenance Division Department of'Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 71 Parks Maintenance Division Description of Programs and Services The Parks Maintenance Division cleans, maintains, and beautifies County parks and recreation facilities. The Division, which is divided into the following service districts, consists of 100 full -time and 20 part-time employees who work under the direction of a District Supervisor. • South Hilo • North Kona • North Hilo • South Kona • Hamakua • Ka'u J • South Kohala • Puna • North Kohala The Division's self - evaluation process included an interview with the Division Administrator and an interactive workshop on September 21 where staff members also received training in accessibility issues and maintenance practices to improve accessibility. Contact Person Glenn Sadayasu, Superintendent Base of Operations n South Hilo Parks Baseyard U Findings: Practices That Facilitate the Participation of People with Disabilities in Programs Offered by the Department of Parks and Recreation • Maintaining accessible parking stalls at County parks and recreation facilities. • Providing accessible picnic tables and benches at County parks and recreation facilities. • Allowing companion dogs at all County parks and recreation facilities. J• Making play areas accessible, including adding ramps. • Providing accessible drinking fountains. • Installing and maintaining lifts at swimming pools and ramps at beaches. • Providing driveways for easier and more direct access to County parks and recreation facilities. • Maintaining recreation facilities. Following are practices that require modification and action steps that are specific to the Parks Maintenance Division. These will be combined with the general policies to complete the Department's policies to implement the ADA. Q n ' Co ounty of Hawaii �t Two: Parks Maintenance Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 72 .— Findings: Practices That Require Action Steps/Timeline Modification Training and Staffing Training and Staffing • Some park maintenance staff members • The Division will continue to develop a perceive their jobs as having no direct `Yes' attitude! Additional customer public contact and, therefore, did not service training for maintenance staff complete the Program Accessibility members will be provided. When they Questionnaires. This is an issue since are working in the parks, they may be maintenance actions can inadvertently the primary contact the Department has create barriers or intentionally remove with the public. Each maintenance per - barriers. For example, bollards can be son will be trained to interact effectively set up to prevent cars from entering a with the public. They will also be made site. However, if they are placed too aware that they are an important public close together, they can also prevent a relations link for the Department. person using a wheelchair from entering. Completion date: 1 year • A list of suppliers of assistive /adaptive aids and accessible equipment and building materials for use by the Parks Maintenance Division will be developed. - Completion date: 2 years • Specific training in barrier removal will be provided as part of repair and mainte- nance for selected staff. Completion date: 1 year Outreach and Information Outreach and Information • The Division will provide more infor- mation to the public about existing ac- t-- cessible features and modifications. -- Completion date: On -going • The Division will provide better direc- tions and signage. Completion date: 2 -5 years • The Division will develop a formal policy to provide reasonable information about park pesticide spraying to those with chemical allergies and sensitivities. Completion date: 5 years Programs and Facilities Programs and Facilities • The Division will ensure that maintenance work orders comply with access codes. Completion date: On -going 1 i _ County of Hawaii O Part Two: n Maintenance Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 73 Action Steps/Timeline ' Programs and Facilities Good maintenance practices can improve accessibility at County parks and recreation facilities. Such practices include: • Keeping the path of travel clear. • Providing handrails on both sides of stairways. — • Installing a warning stripe at the top of stairs. • Providing warning curbs at areas where there is a drop -off adjacent to the path of t-- travel. • Making sure doors open easily and not too fast. • Installing a push plate at the bottom of every door. • Reserving spaces for parking for people with disabilities in the closest proximity �. to entrances. • Ensuring that all facilities that provide services at night have good lighting in — the parking lot and from the parking lot to the building entrance or program area. t J • Using blue striping to mark accessible � parking stalls. • Choosing unscented cleaning products J and those that are not toxic to individuals with multiple chemical — sensitivities. Completion date: 2 years r L , 0 ll County of Hawaii 0 Q Part Two: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 74 Recreation Division Description of Programs and Services The'Recreation Division provides a variety of recreational, cultural, and leisure time activities for both active and passive recreational pursuits, including: sports activities, physical fitness, arts and crafts, performing arts, special events, and community interest , activities The Recreation Division, which is organized into the following five districts (North/South Hilo Hamakua, North/South Kohala, North/South Kona, and Puna/Ka'u), has 58 employees (including 13 who are employed at the Hoolulu Complex) and approximately 30 facilities. The Division's self - evaluation process included an interview with the Division — Administrator; an interview with the Complex Manager of the Hoolulu Complex, the distribution and analysis of Program Accessibility Questionnaires to all to staff members (34 -, were completed and returned); and two interactive workshops where staff members also received training in accessibility issues and helped to assess the Division's programs and services (East Hawaii: September 21 and West Hawaii: September 24). --1 Contact Person Arlene Miyake, Administrator Locations of Operations 1., . i w b0 " :CZ. S R el O t rr'3, , ) y k ,� CA L*. (.v V . Y V E h W � ; � p 7 Y C..- - .h„ . — a O, Q T. d d Oq y w Facility v� q c, w d' a t,1%. , T C U c Q u CA N/S Hilo Andrews Gym/Park X X X X X X X [ Gilbert Carvalho District Park X X X X X Hilo Armory Gym X X X X X X Kawananakoa Hall/ Hualani X X X X X X X X Community Park Mohouli Neighborhood Park X X • Pana'ewa Community Park X X X 1 Pana'ewa Skeet Range X Piihonua Gym X X X X X X X X 0 Pu'ueo Community Center X X X X X Wainaku Gym/Community Park X X X X X X — al IF 4 • h County of Hawaii O Pa, ;o: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 75 5 y n ti _ Ws C es c rn 2 • ts O rQ y 6 > k, ;O C y . = � .; h y re U � i W y '� ti t4 � 7 L G w c, o Q y ij v d CL it Facility n d m C L A . 170 ` v ce : �a 4 d 1 A. to U cf) r N/S Hilo Waiakea Recreation Center X X X " Waiakea-Uka Gym/ Community X X X X X X X 0 Park Hoolulu Civic Auditorium X X X X X X X Hoolulu Tennis Pavilion X X X X X X X X Victor Stadium X X X X X Wong Stadium X X X X X X 9 Butler Building X X X X X Seven Seas Luau House X X X X Pana'ewa (Hilo) Dragstrip X X X r Hamakua `— Honoka'a Gym/District Park X X X X X X X ._ Honomu Gym/Community Park X X X X X X X Kualaimano Community Center X X X X X X Papa'aloa Gym/Com. Playground X X X X X X X X 0 Papa'ikou Gym/Clubhouse/ X X X X X X X Community Park Pa'auilo Gym/Clubhouse/ X X X X X X n Communitiy Park I �f N/S Kohala Hisaoka Gym/Kamehameha Park X X X X X X X X E Complex Higashihara (Keauhou) X X X x Community Park !' Waikoloa Community Park X X X X X X X X Parker Gym/Waimea Community X X X X X X X X Center/Park N/S Kona Kailua Playground X X Hale Halawai Community Center X X X X X X I Kailua District Park/Gym X X X X X X X Yano Hall /Greenwell Park X X X X X X X X PunalKa'u Hawaiian Beaches Community X X X X X Park Kurtistown Communitiy Park X X X ' Bounty of Hawaii O Part Two: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 76 — .-1 h h z h t 4, 1:40 C f. y d c:.; C = ti i • C G L ZS E •G ., m ■ . C V 6 L _ ca: . • p t ,-' 7 L Facility n d w e t p a is - o � C 4 U d to Puna/Ka'u Mountain View Gym/Com. Park X X X X X X Naalehu Park Clubhouse /Gym/ X X X X X X X X Community Park Pahala Community X X X X X X X Center/Park/Gym Pahoa Neighborhood Facility/ X X X X X X X Community Park/Gym Shipman Gym (Kea'au District X X X X X X X X Park/ Community Center) r Cooper Center X X X X Findings: Practices That Facilitate the Participation of People with Disabilities in Recreation Division Programs Customer Service Li • Staff members have indicated a willingness to modify program policies or practices to enable people with disabilities to participate in and benefit from a program. For example, the Easter Egg Hunt is organized so that a portion of the activities occurs along an accessible route. Training and Staffing 9 • Some programs encourage the participation of volunteers who have disabilities. For example, a child with developmental disabilities assists recreation staff members at Wainaku Gym. • The Summer Fun program has a disability coordinator. It also provides special programs that accommodate the needs of children with several disabilities who can participate in programs -, in an integrated setting. • Many youth (with and without disabilities) have anger issues. Many staff members have been trained in anger management. However, in order for staff to be effective, there must be — an adequate staff -to- participant ratio. Outreach and Information n • Sign language interpreters are available for public meetings upon request. _ • The Division offers several special programs designed to meet the specific needs of people with mobility impairments (including senior citizens). These programs are coordinated with ^ Disability Rights Hawaii and the Center for Independent Living. 1 County of Hawaii O Pan ✓o: Recreation Division Department of Parks and Recreation Findings and Action Steps _. ADA Self-Evaluation and Transition Plan page 77 Adaptive Equipment • Auxiliary aids are available for some special programs organized by the Division (such as the Creative Fitness Program and the Personal Safety/Defense Maneuver for Persons with Disabilities. 1 Programs and Facilities • The Division offers programs that serve a wide range of people —from toddlers to seniors — including several adapted recreation programs. • Many facilities have been improved to make them more accessible to people with disabilities. • The Division's Parent -Child programs provide an integrated recreation opportunities for people who have children with disabilities. " • The Division provides open gym programs, which are available on a drop -in basis to r — everyone, at many of the County's recreational facilities • The Summer Fun program is an integrated program, although more attention needs to be paid to creating a completely inclusive program. ri J Following are practices that require modification and action steps that are specific to the Recreation Division. These will be combined with the general policies to complete the c Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline — General Modification '–' Customer Service Customer Service • There is a perception among members of • Accessible transportation for members the community that an unequal of the community wishing to distribution of programs, services, and participation in recreation programs is activities exists between East and West needed. Developing a transportation Hawaii. The lack of public transporta- "buddy" system or some other creative tion further exacerbates the difficulties means of solving this lack of — encountered by residents of West Hawaii transportation could also accomplish the in attending recreation programs or goal of more accessible transportation. ti meetings in East Hawaii. Completion date: 2 years r • The Division does not have a process for • The Division will develop a process or defining, evaluating, and addressing re- guidelines for determining whether a quests for reasonable modification in a policy or practice modification would — timely manner nor does it have a process fundamentally alter the nature of a for determining whether a policy or program. practice modification would fundamen- Completion date: 1 year in tally alter the nature of a program. • The Division will develop a process or J for responding to requests for modification. r ' Completion date: 1 year O i Q O r i County of Hawaii Part Two: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 78 — Findings: Practices That Require Action Steps/Timeline — General Modification Customer Service Customer Service • Registration Form 360 asks if an • Each special request will be evaluated on applicant (who is a minor) is in an individual basis. The individual who reasonably good physical and mental needs a special modification and the health (under Medical Information: Division will determine an appropriate Physical Handicap, if any). reasonable modification for the individ- ual. The information solicited on the registration form will be identified as "special needs required for participation in the program." Medical needs are a separate issue. Completion date: Immediate J • The application and rental agreement for • The Division will ensure that outside the Hoolulu Complex does not notify organizations providing programs and users of this public facility of their services to the public at Hoolulu responsibility to provide their programs Complex, in particular, are notified of in a nondiscriminatory manner their responsibilities for providing such services in a nondiscriminatory manner. The Division will also require assurances from contractors of their fulfillment of both Title II and Title III L' of the ADA nondiscrimination and access requirements. — Completion date: 2 years 4.... 0 n t- 1 Y . t i County of Hawaii O Pa:,,vo: Recreation Division Department of Parks and Recreation Findings and Action Steps ,_ ADA Self - Evaluation and Transition Plan page 79 Findings: Practices That Require Action Steps/Timeline — General Modification Training and Staffing Training and Staffing • Division staff members have had limited • The Department will hire a therapeutic n trained in disability issues and few have recreation specialist. U had experience working with people Completion date: 1 year with disabilities. In particular, staff • Additional training for staff, instructors, members reported a lack of expertise in coaches, officials, and contractual work- - dealing with people who have severe ers will be provided. Such training disabilities. They feel limited to provid- could include a workshop designed 0 ing services only to those persons with around an activity that integrates people disabilities who can be mainstreamed or with and without disabilities or sending included in programs with minor adap- staff for a training with other service J tations. providers who have more experience in working with people with disabilities. n Completion date: 2 years J • The Division will continue to enlist staff with positive attitudes. — Completion date: On -going • Lack of staff /volunteers may limit • The Division will utilize volunteers to participation in programs. increase staff to participant ratios. r- . Outreach and Information Outreach and Information • Staff members expressed concern that • Staff members will meet with school information about their programs was administrators regarding unmet needs not reaching community members with among their students with disabilities. disabilities, particularly children. In ad- The Division will work with schools to dition, they felt that they did not have create integrated programs. Improve out- " adequate information about who in the reach at schools. community might require special serv- Completion date: 2 years ices. • The Division will strive to improve col - laboration with other agencies and community organizations, such as the ~ Special Olympics program. — Completion date: On -going • Questions about desirable improvements for accessible programs will be included `' on the upcoming recreation survey. Completion date: On -going ...._/ • The Recreation Division does not have • The Division will develop and post established emergency or emergency emergency evacuation procedures at all evacuation procedures that are specific recreation facilities. A means of alerting to individuals with visual, hearing, or people with hearing impairments of an learning disabilities. activated alarm will be provided. II ' n Completion date: 1 year 0 County of Hawaii O Part Two: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 80 Findings: Practices That Require Action Steps/Timeline — General Modification Outreach and Information Outreach and Information • Since not all facilities are accessible or • The Division will ensure that people have adaptive equipment to accommo- with disabilities can obtain information date the needs of people with disabili- about the availability and location of ac- ties, Recreation Division program an- cessible recreation programs, services, nouncements suggest that people call in- activities, and facilities. More complete dividual facilities to determine if they information regarding the location of ac- are accessible. cessible entrances, program sites, TDD numbers, and other access features can be provided in the Division's publica- tions and handouts. Completion date: 1 -2 years • Most programs do not have access to a • The Division will acquire or gain access TDD or other means of communicating to TDDs and will ensure that staff mem- - telephonically with individuals with bers are trained in the use of TDD hearing disabilities. equipment or other means of communi- cating over the telephone with a person with a hearing disability. Completion date: 1 -2 years • Information about Recreation Division • Where appropriate or when requested, programs is not available in alternative information about Recreation Division formats for people with visual and programs will be available in accessible learning impairments. formats such as large print, Braille, audiotapes, readers, pictorial signage, or �.. computer disks for individuals with vis- ual and learning disabilities. Completion date: 1 -2 years • The Division will provide accessible versions of rules or policies that relate to r safety or instruction at a particular site. Safety- related signs on a site must be ac- cessible to the maximum extent possible. Completion date: 1 -2 years • The Division does not provide its audio- • Where appropriate or when requested, — visual presentations in alternate formats, captioning for audio - visual presentations and individuals with disabilities are not produced by the Division will be pro - portrayed in audio - visual presentations. vided in order to ensure that persons — with hearing impairments can benefit from these presentations. Completion date: 1 -2 years 0 f p J County of Hawaii O Pa: o: Recreation Division Department of Parks and Recreation Findings and Action Steps _. ADA Self-Evaluation and Transition Plan page 81 Findings: Practices That Require Action Steps/Timeline— General Modification Adaptive Equipment Adaptive Equipment • The Division does not have access to • The Division will ensure that assistive D assistive listening devices or other listening devices (or other means) are means to ensure that people with hearing available at events at the Hoolulu disabilities who do not read sign Complex and other facilities where language can participate effectively in Recreation Division programs occur to public meetings or programs. For allow individuals with hearing example, there are no assistive listening disabilities to participate effectively. devices available at any of the facilities Completion date: 1 -2 years in the Hoolulu Complex. • In general, the Division does not have • The Division will gather information access to any auxiliary aids to facilitate about and sources for adaptive the participation of people with equipment and auxiliary aids. r disabilities in its programs. Completion date: 1 -2 years • The Division will research grant agencies and other funding sources to finance the purchase of specialized equipment to better meet the needs of individuals with disabilities. Completion date: 1 -2 years • Staff members perceive that the • Simple adaptation kits will be developed purchase of adaptive /special equipment for every Recreation Division program. may be an undue burden due to lack of Such equipment does not have to be funds. expensive. Completion date: 1 -2 years 9 Following are specific action steps, which were developed during the staff interactive workshops, for Recreation Division programs. Action Steps: Sports Activities Outreach and Information Where appropriate and as feasible, the Division will: • Disseminate information about accessible programs and activities through appearances on television sport programs. • Strive to attract professional games with athletes who are disabled to the Big Island. • Solicit celebrity and corporate sponsorships. • Visit schools, community groups, and clubs to promote accessible programs. • Participate in "Make a Difference" Day and charity basketball events. • Publicize programs by contacting resource agencies and schools directly. li 9 • Hold events at high - visibility locations, such as the Kona Sports Complex in West Hawaii. • Publicize accessible programs to the Department of Education and special education programs. 9 T C ounty of Hawaii O Part Two: Recreation Division ■ Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 82 — Adaptive Equipment When requested and as feasible, the Division will: • Acquire adaptive equipment for recreational basketball programs, which could include beeping balls, nerf balls, and goals with adjustable heights. • Acquire adaptive equipment for recreational volleyball programs, which could include a range of balls with different weights and nets that could be adjusted to different levels. • Acquire adaptive equipment for sports league programs, which could include equipment that can be adjusted to various heights. Programs and Facilities When requested and as feasible, the Division will: • Provide more diverse recreational opportunities (e.g. instructional vs. competitive sports leagues). • Create `instructional' (recreational) sports leagues that focus on developing skills and allowing everyone to participate. Modify the rules and expand the use of protective gear and auxiliary aids —only regulation sports have rules and restrictions. • Work with community groups that serve people with disabilities to help identify new programs. Some that were suggested at the community workshops include: special programs v for young adults (ages 20 -30); organized wheelchair basketball and other wheelchair sports, — including providing wheelchairs for those who might need them (Shipman Gym is a good location in East Hawaii); bowling; and archery. • Ensure that each type of sports program takes place at accessible locations. Action Steps: Physical Fitness Programs _ Outreach and Information When requested and as feasible, the Division will: • Develop written instructions for program that usually rely on spoken instruction for people with hearing impairments. • Organize outreach to other organizations, such as: special needs agencies, schools, non - profit agencies (YMCA, YWCA, etc.), and specialty shops (bike stores). — Programs and Facilities When requested and as feasible, the Division will: • Work with community groups that serve people with disabilities to help identify new programs. Some that were suggested at the community workshops include: special programs for young adults (ages 20 -30); self - defense classes (Note: There is a class, which provides a — good experience, but more outreach might be needed to let people know it's available); and therapeutic horseback riding • Seek out safe routes for accessible biking programs. t~ L- 0 4 k t County of Hawaii O Pa. o: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 83 Action Steps: Arts and Crafts Programs Outreach and Information When requested and as feasible, the Division will: • Create written and pictorial directions for art activities. u Adaptive Equipment When requested and as feasible, the Division will: • Acquire adaptive equipment for Arts and Crafts Day, which could include paintbrushes with larger handles and hand - adaptable tools for sculpture. Action Steps: Performing Arts Programs Programs and Facilities • The Division will work with community groups that serve people with disabilities to help identify new programs. Some that were suggested at the community workshops include special programs for young adults (ages 20 -30) such as line dancing, etc.; chair dancing; a dance program for people with visual disabilities; and a hula- dancing program for people with mobility impairments that focuses on hand motions. Action Steps: Summer Fun Program Training and Staffing • The Division will provide training for the Summer Fun staff that will include a series of activities that can be easily adapted for any child, such as: how to modify the rules of games when required; how to adapt crafts activities; how to create parts in dramatic productions that will allow children with disabilities to participate; how to partner children with and without disabilities in cooking classes. Outreach and Information Where appropriate and as feasible, the Division will: • Advertise on the radio and TV, in newspapers and flyers, and at schools and special education classes. Adaptive Equipment When requested and as feasible, the Division will: • Provide simple adaptation kits with tape, wooden sticks, and Velcro to easily adapt the regular program tools to a child's specific needs. For example, a paintbrush with a thicker O handle taped to the brush will allow a child without fine hand motor coordination to use the brush. These types of adaptations are easy to improvise. Programs and Facilities • The Division will endeavor to improve the Summer Fun program so that it provides more (and better) integrated recreational opportunities for children with and without disabilities. • The Division will establish "Ability Awareness" days in the Summer Fun program to teach --' children that everyone has abilities. a 0 ! x County of Hawaii O O Part Two: Recreation Division Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 84 .— Programs and Facilities When requested and as feasible, the Division will: • Make the sites used for camps accessible or provide reasonable modification. Reasonable modification could include providing all- terrain vehicles (either purchased or rented by the County) or providing aids to help individuals. • Provide an accessible vehicle for every excursion when requested. When an accessible bus is not available, an additional accessible van will be provided (rented or purchased). Children with disabilities will be not segregated in the "accessible" vehicle. All children will ride together whenever possible. 1 • Evaluate the physical environment of the destination, before an excursion is scheduled, to determine the level of programmatic and physical accessibility. This information will be part of the registration information for the excursion. If the destination environment is not accessible to certain individuals, an alternate destination will be considered or the Division and/or the individual registrant working with the staff will determine the modifications that will be made. r Action Steps: Special Events Programs and Facilities Where appropriate and as feasible, the Division will: • Provide accessible advertising and an accessible location for all events sponsored or co- sponsored by the Recreation Division. Additional parking and restrooms will be provided based upon the minimum parking requirements of the Uniform Federal Accessibility Standards (UFAS) and the capacity of the event. Under co- sponsorship, the Department of — Parks and Recreation will inform the co- sponsor of these requirements. Action Steps: Community Interest Events Programs and Facilities Where appropriate and as feasible, the Division will: • Work with community groups that serve people with disabilities to help identify new programs. Some that were suggested at the community workshops include: special programs — for young adults (ages 20 -30); family programs; play groups; and structured community service events. 0 n u County of Hawaii Part Tw,,_,ulture and Arts Section Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 85 Special Services Division — Culture and Arts Section Description of Programs and Services The Culture and Arts Section provides educational and leisure time activities to share, preserve, perpetuate, and foster the appreciation of Hawaii's rich, multicultural heritage, the arts, history, and the humanities. The section sponsors workshops and classroom instruction, special events such as festivals, shows, contests, awards, and other special interest, one -time activities. The Section's self - evaluation process included an interview with one of the Recreation Specialists; the distribution and analysis of Program Accessibility Questionnaires completed by both staff members; and an interactive workshop on September 21 where staff members also received training in accessibility issues. Contact Person Charles T. Ikeda, Recreation Specialist Roxcie L. Waltjen, Recreation Specialist `, Locations of Operations Pu'ueo 28 Shipman Hale Halawai Waikoloa Community Programs _ g (Hilo) (Kailua-Kona) (Kohala) Center (Hilo) u Guitar X Slack Key Guitar X X Drawing X X Painting X X Hula X Hawaiiana X Lauhala Weaving X Ukulele X r Hiking for Fun X Special Events Island -wide r Findings: Practices That Facilitate the Participation of People with Disabilities in Programs Offered by the Culture and Arts Section Customer Service n • Classes and activities are intergenerational and open to all participants. • Staff members are prepared to modify program policies or practices to enable people with disabilities to participate in and benefit from a program. • Aides are allowed to participate in programs at no additional cost so that they may assist their clients in participating in programs. r II County of Hawaii 0Part Two: Culture and Arts Section Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 86 — Training and Staffing • Contracted instructors who are specialists in their fields conduct all classes and activities. The 2- person staff has administrative responsibilities only. Adaptive Equipment • Special worktables and stronger lighting are available for class participants who require their ,- use. Programs and Facilities • Most classes are held on the ground level of the Culture and Arts Section, which is accessible. • Classroom seating is flexible and can be rearranged to accommodate the special needs of people with hearing impairments. Following are practices that require modification and action steps that are specific to the Culture and Arts Section. These will be combined with the general policies to complete the — Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline Modification Customer Service Customer Service • The Section will ensure good customer service by continuing to hire instructors — with positive attitudes toward people — with disabilities. Completion date: Immediate Training and Staffing Training and Staffing • Staff members and instructors have not • The Section will provide training and /or received training in providing services to a handbook or video for instructors on people with disabilities. simple program adaptations for a range of disabilities to accommodate people with disabilities. Completion date: 2 years • The Section will strive to adjust ratio of instructors to students on a case -by -case r, basi s. Completion date: 1 year • The Section will endeavor to utilize vol- unteers as aides to instructors. Completion date: 1 year • The Section will solicit people with dis- abilities who have a talent to share to run classes. Completion date: 1 year n 1_ It p I I County of Hawaii O Part T} and Arts Section Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 87 Findings: Practices That Require Action Steps/Timeline Modification Outreach and Information Outreach and Information • The Section does not have access to a • The Section will acquire or gain access TDD or other means of communicating to TDDs and ensure that staff members telephonically with individuals with are trained in the use of TDD equipment hearing disabilities. or other means of communicating over the telephone with a person with a hearing disability. Completion date: 2 years • The Section will ensure that people with disabilities can obtain information about the availability and location of accessible recreation programs, services, activities, and facilities. Information regarding the location of accessible entrances, program sites, TDD numbers, and other access features can be provided in the Division's publications and handouts. Completion date: 1 year • The Section does not have established • The Section will develop and post emergency or emergency evacuation emergency evacuation procedures. A procedures that are specific to means of alerting people with hearing individuals with visual, hearing, or impairments of an activated alarm will learning disabilities. be provided at indoor and outdoor recreation facilities. Completion date: 2 years • Interpreters are not provided at events • When requested, interpreters will be _ and classes sponsored by the section. provided at events and classes sponsored by the section. The Department will develop a pool of qualified interpreters and make this list available to all program providers. — Completion date: 2 years • The Section does not provide documents • When requested, the section will modify and publications in alternative media for program materials for individuals with people who have visual or learning visual disabilities (i.e., large print disabilities. format, Braille, pictorial signage). Completion date: 1 year J County of Hawaii OPart Two: Culture and Arts Section Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 88 — Findings: Practices That Require Modification Action Steps/Timeline Outreach and Information Outreach and Information • When requested, the Section will provide documents, publications, and explanations in simple, easy -to- _ understand language for individuals with learning disabilities. • The Section will expand outreach to the — community through notices to community meetings, PTA, BICIL, etc. Completion date: 1 year Adaptive Equipment Adaptive Equipment • The Section does not have access to as- • The Section will ensure that assistive sistive listening devices or other means listening devices (or other means) are to ensure that people with hearing dis- available at classes or special events to abilities who do not read sign language allow individuals with hearing can participate effectively in public disabilities to participate effectively. meetings or programs. Programs and Facilities • When appropriate and as feasible, the Section will work with community groups that serve people with disabilities ,_ to help identify new programs. Sug- gestions at the community workshops in- clude: r — Special programs for young adults (ages 20 -30) - Hula and ASL r .. — Art and culture classes — Camping skills classes and accessible camps (an opportunity to partner with Special Olympics) — Gardening/Bonsai classes — Animal husbandry — Hiking Completion date: 1 year • i f a County of Hawaii O Part Two: r _/Municipal Golf Course Department of Parks and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 89 Special Services Division —Hilo Municipal Golf Course Description of Programs and Services The Hilo Municipal Golf Course is the only publicly owned and operated golf course on the Island of Hawaii. The Department of Parks and Recreation does not run golf programs but does operate and maintain the facility, which is available on a reservation basis to groups and individuals. Facilities on the 144 -acre site include an 18 -hole golf course, a 20 -acre driving range, a clubhouse, a restaurant, and a parking lot. The Golf Course's self - evaluation process included an interview with the Manager, who also completed a Program Accessibility Questionnaire. Contact Person Marvin Iida, Manager Location of Operations 340 Haihai Street, Hilo ^ Findings: Practices That Facilitate the Participation of People with • Disabilities in the Municipal Golf Course Customer Service • Veterans with disabilities and seniors pay a discounted fee. Programs and Facilities • Accessible parking is available at the clubhouse building and the driving range. —J Following are practices that require modification and action steps that are specific to the Hilo Municipal Golf Course. These will be combined with the general olicies to complete the P P Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline Modification Customer Service Customer Service • According to course rules, non - golfers • Aides will be allowed onto to the course are not allowed on the course. There are in order to assist golfers with disabilities. circumstances when golfers with Completion date: Immediate disabilities would require the assistance • All people with disabilities will be of a personal aide. included in the category of people who are entitled to discounted fees or discontinue the policy of discounted fees for veterans with disabilities. 0 Completion date: 2 years $ ' County of Hawaii 0rt Two: Hilo Municipal Golf Course Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 90 r Findings: Practices That Require Action Steps/Timeline Modification Training and Staffing Training and Staffing • Staff members have not received • The Department will provide training i _. training in disability issues. and/or a handbook or video on simple adaptations to the game of golf for a range of disabilities to accommodate people with disabilities. Outreach and Information Outreach and Information • Course rules are not available in • Course rules will be provided in an accessible formats. accessible format (large print, Braille, etc.) when requested. .– Completion date: 2 years • The Golf Course does not have access to • The Golf Course will acquire or gain a TDD or other means of communicating access to a TDD and will ensure that telephonically with individuals with staff members are trained in the use of hearing disabilities. TDD equipment or other means of communicating over the telephone with a person with a hearing disability. Adaptive Equipment Adaptive Equipment • Accessible golf carts are not available • The concessionaire will be required to for rent at the concessionaire. provide an accessible golf cart for rent. Possible adaptive features that might enhance a golfer with mobility impairments in playing the game include: a golf cart with hand controls; a swivel seat for entering, exiting, or playing from the car; an add -on device for wheelchair storage /transport; and /or grab bars to assist an individual in transferring in and out of the car. ,_ Completion date: 1 year • People with disabilities who play golf — and own their own golf carts will be r-n permitted to use them at the Municipal Golf Course if a special cart is required. Completion date: 2 years Programs and Facilities • The Department will continue to work -- with individual golfers with disabilities to accommodate their needs. Completion date: On -going r- J County of Hawaii O Part Two: Municipal Golf Course "- Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 91 J Action Steps/Timeline Programs and Facilities —, • At least one accessible route from each accessible element within the golf course (the restaurant, pro shop, driving range, restrooms, etc.) to a golf car path or golf car parking area will be provided. Completion date: 5 years • As many accessible teeing grounds as possible will be provided. If an existing teeing ground is altered on one or more holes, a teeing ground on that hole shall be made accessible from the golf car path. Completion date: 5 years • The accessible tees will be indicated on the scorecards. Completion date: 5 years • All practice areas will be made accessible when they are altered (that is, when the physical size of a practice area is changed or the number of hitting stalls are increased or decreased). Completion date: 5 years • The Golf Course will ensure that the entry/exit point to a putting green is provided with a slope of 1:20 or less when a putting green is scheduled for u complete alteration. Completion date: 5 years • • The Golf Course will ensure, to the maximum extent possible, that all safety - related or directional signs on the course are accessible and easily understood. Completion date: 5 years r r J J �l r' J County of Hawaii Pai�b: Pana'ewa Recreational Complex Department of Parks and Recreation Findings and Action Steps ADA Self - Evaluation and Transition Plan page 92 — Special Services Division — Pana'ewa Recreational Complex Description of Programs and Services Pena'ewa Rainforest Zoo: The Zoo is a public educational, recreational, and research — facility that serves the entire County of Hawaii. Many volunteer organizations have affiliated with Zoo, including the Hawaii Island Zoological Society and the Friends of the Zoo. In addition, many individual volunteers and community service workers supplement the functions of the maintenance department. Zoo facilities are also available for public rental for birthday parties. Pana'ewa Equestrian Center: The Equestrian Center is a general public use facility with a racetrack, rodeo arena, and horse stalls available on a rental basis. The racetrack is primarily r used for training and exercising horses. _ The Complex's self - evaluation process included the analysis of a Program Accessibility Questionnaire completed by the Complex Manager and an interactive workshop on September 22 where staff members also received training in accessibility issues. Contact Person Tilthon Sugi, Complex Manager r, Locations of Operations w Pana'ewa Rainforest Pana'ewa Equestrian Programs Zoo Center a Petting zoo X Animal collections X r Botanical collections X Volunteer programs X Community service programs X Facilities rental (birthday parties, etc.) X — Facilities rental: rodeos X — Facilities rental: arena X Facilities rental: horse stalls X Findings: Practices That Facilitate the Participation of People with Disabilities in the Pana'ewa Recreational Complex Customer Service • Zoo staff members provide one -on -one assistance to patrons who request it. County of Hawaii O Part Two: Pana Recreational Complex I '—' Department of Parks and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 93 Outreach and Information • Marketing and outreach efforts to include people of all abilities have been carried out. These include: — Hands -on outreach programs to take zoo animals out to various groups of people; — Allowing Life Care Center vans to drive tours through the zoo. • The Zoo outreach program includes educational talks at community schools by staff and volunteers. These talks are given to all classes. Programs and Facilities • Zoo entrances have been made useable, but not necessarily in compliance with codes. Ramps have been added in certain areas. • Since the existing restrooms at the Education Center do not fully meet ADA requirements for accessibility, restroom doors are left ajar to provide easier access. • Some pathway modifications have been carried out in order to provide easier access. • New paving has been installed in front of the parrot exhibit. r • Damaged pavement in the path of travel is regularly repaired and the path is kept clear. J • Exhibit modifications are constantly underway. These include lowering visual barriers, providing higher viewing platforms for children, etc. • An accessible restroom has recently been built at the Equestrian Center. Following are practices that require modification and action steps that are specific to the Pana'ewa Recreational Complex. These will be combined with the general policies to complete the Department's policies to implement the ADA. Findings: Practices That Require Action Steps/Timeline Modification Customer Service Customer Service • Transportation that is provided for Zoo • An accessible bus or cart for use by volunteers and docents is not necessarily visitors to the Zoo is needed. accessible to individuals with visual, Completion date: 5 years U hearing, or mobility impairments. Training and Staffing Training and Staffing • No staff members have had experience • Staff members will receive training in working with people with disabilities. the provision of appropriate • Staff members do not receive training modifications for people with regarding the provision of appropriate disabilities. modifications for people with disabilities. J J � r I I C ounty of Hawaii Pc. J %o: Pana'ewa Recreational Complex Department of Parks. and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 94 — Findings: Practices That Require Action Steps/Timeline Modification Outreach and Information Outreach and Information • Zoo brochures and educational materials • Where appropriate or when requested, are not available in alternative formats documents will be provided in — for people with visual or learning alternative media such as large print impairments. format, Braille, audiotapes, readers, pictorial signage, or computer disks for individuals with visual and learning disabilities. Completion date: 1 year • When illustrated documents are produced, images of individuals with r. and without disabilities will be included. • The Zoo does not have a TDD, nor have • The Zoo will acquire or gain access to staff members been trained in the use of TDDs and will ensure that staff members r, this device. are trained in the use of TDD equipment or other means of communicating over the telephone with a person with a — hearing disability. Completion date: 2 years • The Zoo will ensure that people with disabilities can obtain information about — the availability and location of accessible programs, services, activities, — and facilities. Information regarding the location of accessible entrances, program sites, TDD numbers, and other — access features can be provided in the L. Zoo's publications and handouts. Completion date: 2 years I r • Written volunteer application forms and • Alternative methods of registration will L� registration forms are required for Zoo be provided for people with disabilities programs and Equestrian Center rentals. that prevent them from filling out or signing forms. — Completion date: 1 year • The Zoo does not provide its audio- • Where appropriate or when requested, visual presentations in alternate formats, captioning for audio - visual presentations `' and individuals with disabilities are not produced by the Division will be .— portrayed in audio - visual presentations. provided in order to ensure that persons with hearing impairments can benefit from these presentations. Completion date: 2 years LJ y II County of Hawaii O Part Two: Pana Recreational Complex Department of Park.s and Recreation Findings and Action Steps ADA Self-Evaluation and Transition Plan page 95 Findings: Practices That Require Action Steps/Timeline Modification Outreach and Information Outreach and Information • Signs providing information about • Signs providing information about ex- exhibits are not accessible to individuals hibits will be modified for individuals with visual and learning disabilities. with visual and learning disabilities (i.e., large print, Braille, pictorial signage, etc.). Completion date: 2 -5 years • The Department will publicize the Zoo on the County's website. Completion date: 2 years Adaptive Equipment Adaptive Equipment ` • Assistive listening devices are not avail- • The Zoo will provide or make available r able for public meetings at the Zoo. sign language interpreters and/or assis- tive listening devices for public meet- _ ings, Zoo programs, and special events. Completion date: 1 year • An audiotape tour of the zoo or an ori- entation lecture will be developed. Completion date: 2 years • The Department will consider providing an accessible, motorized transport sys- ✓ tem for Zoo patrons (such as a tram or small carts). Completion date: 2 -5 years Programs and Facilities Programs and Facilities • Although facility improvement is a con- • As feasible, the Zoo will modify all ex- stant process, there are still barriers to hibits to provide better visual and physi- t_ access at the Pana'ewa Zoo including cal access for people with disabilities. visual barriers at exhibits, non - compliant Completion date: 5 years restrooms, and pathways that do not • The Zoo will continue to carry out path- - meet ADA requirements. way modifications in order to provide _ easier access to all areas. Completion date: 5 years • The budgets for Pana'ewa Rainforest Zoo and the Equestrian Center will be separated while maintaining current lev- els of funding as a minimum so that the Zoo can better accommodate improve- ments. Completion date: 5 years -I J O O t County of Hawaii Department of Parks and Recreation Findings and Action Steps ADA Self- Evaluation and Transition Plan page 96 -- Hawaii County Band Division _ Description of Programs and Services The Hawaii County Band represents the County of Hawaii with performances in parades, concerts, ceremonies, and community events throughout the Big Island. The band is completely composed of part -time musicians, with only the Bandmaster as a full- time r . position. Anyone with musical ability and the willingness to attend rehearsals and performances is invited to participate. The Division's self - evaluation process included an interview with the Bandmaster, who also completed a Program Accessibility Questionnaire. Contact Person r Wayne Kawakami, Bandmaster Location(s) of Operations Mooheau Bandstand —Hilo Veteran's Cemetery —Hilo Island -wide locations Findings: Practices That Facilitate the Participation of People with _ Disabilities in the Hawaii County Band • Auditions and rehearsals are held at accessible locations. • Concerts are held at accessible locations. • The only requirements for participation are: the demonstration of musical proficiency and the ability to participate in parades. Following are practices that require modification and action steps that are specific to the Hawaii County Band Division. These will be combined with the general policies to complete the Department's policies to implement the ADA. Findings Action Steps/Timeline Outreach and Information • The programs offered by the Hawaii • The Band will expand outreach and County Band are accessible to people publicity efforts to community groups with disabilities. and organizations serving people with _ disabilities. The County Band is eager to have people with disabilities who can — play an instrument become members and/or participate in its programs. Completion date: Immediate t— u County of Hawaii 0 Department of Parks and Recreation Transition Plan ADA Self-Evaluation and Transition Plan page 97 6.0 Transition Plan — The Transition Plan combines the findings of the policy assessments, program evaluations, and — facility surveys. Specific policy and program recommendations can be found in Section 5. The specific architectural modifications required to make programs accessible are listed in the County of Hawaii Access Survey — Facility Reports. Each facility report contains a list of architectural T- barriers and barrier removal actions at the County's parks and recreation facilities. Not all of these barriers must be removed in order to provide program access. The first priority is to remove those barriers limiting access to programs. The following priorities were used to assist in the determination of specific program -based barrier removal actions: • Path of travel to the portion of the facility where program activities take place (parking, walks, ramps, stairs, doors, corridors, etc.). A high priority will be placed on providing accessibility at the main entrance of each facility. • Access to program use areas (pools, sports areas, classrooms, etc.) • Access to restrooms serving program areas • Access to amenities serving program areas (drinking fountains and telephones) In compliance with the requirements of the ADA, the County's Department of Parks and Recreation will maintain in working order equipment and features that are required to provide ready access to individuals with disabilities. 6.1 Priorities Development Process 6.1.1 Public Participation The following criteria for establishing priorities were suggested at the public workshops. J High Priority Facility Improvements: • Determine priorities for upgrading facilities in conjunction with each community, taking particular care to assure parity between the east and west sides of the island. L Other Facility Improvements: • Participants recommended placing special emphasis on improving community beach parks and making them accessible. — • Participants recommended including "high need" as a basis for prioritizing facility improvements at county parks and recreation facilities. • Participants strongly advocated providing access to a diversity of parks for all ages, abilities, interests, and cultures. • Participants recommended developing a list of suppliers of assistive /adaptive aids and accessible equipment and building materials. I —J ., , ut County of HQWQ!! O Department of Parks and Recreation Transition Plan ADA Self- Evaluation and Transition Plan page 98 6.1.2 Countywide Priorities Workshop with Staff — Workshops were held with County staff to set priorities for renovating facilities. County parks and recreation facilities were grouped into the following categories by district and ranked for improvement within these categories: r • Facilities: Includes primarily indoor recreational opportunities such as community and senior centers, gymnasiums, and swimming pools, serving the surrounding community or district. • Other Recreation Facilities: Includes specialized facilities such as the golf course, the _ Equestrian Center, the Zoo, and rodeo grounds as well as tennis courts and ballfields. • Playlots/Playgrounds: Play areas for preschool children, mainly in urban area where open .- space is limited. • Neighborhood Parks: A neighborhood play area, primarily for children under 15 years of n age, offing minimum recreation facilities for the surrounding neighborhood area and located next to an elementary school where possible. • Community Parks: Community recreation area for all age groups, serving a population within a one -mile radius in urban areas or the entire community in rural areas and accommodating both active and passive activities. These parks are located in the center of a r' community or several neighborhoods. • District Parks: A major recreation area offering diversified types of recreational activities to all age groups, including indoor and outdoor sports in the day as well as evenings. • General Use Parks: Park areas for special recreation activities, located where needed to serve the entire island. t_ • Beach and Shoreline Parks: Areas with frontage on the water's edge, accessible by the public, to serve the entire island population. • Regional Parks: A major recreation area, serving several districts, in the vicinity of major populated areas, and providing indoor and outdoor activities for all age groups. Serves as a major center for spectator sports and cultural activities. _ Barrier Removal Priorities Recognizing that the Department of Parks and Recreation cannot immediately make all facilities fully accessible, the following criteria were used as the basis for prioritizing county parks and recreation facilities: program uniqueness, level of use by the public, and geographic distribution. — This ranking was used to establish a preliminary set of priorities for access improvements at county parks and recreation facilities. The categories used for the ranking are described as follows. _ County of Hawaii O * a , Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 99 • Program Uniqueness: Many programs that are unique to a facility cannot occur at another facility. • Level of Use by the Public: Regardless of the official designation as a countywide or neighborhood facility and the total number of programs offered at a facility, the level of actual use by the public varies. Facilities that receive a high level of use by the public should have a higher rating. • Geographic Distribution: It is important that facilities are distributed throughout the County in order to ensure maximum access for all residents. Facilities that are best suited to serve the needs of the residents on both sides of the Big Island should receive a higher priority for improvement. 6.2 Transition Plan The Transition Plan for the removal of architectural barriers to program access contains the following information: r • identification of the barriers to program access; • identification of the specific barrier removal actions; • identification of a schedule for barrier removal; and • identification of responsibility for ensuring barrier removal. Specific barriers to program access and their removal actions may be found in the County of Hawaii Access Survey — Facility Reports. The responsibility for ensuring the barrier removal will reside with the ADA Coordinator for the County of Hawaii. 6.3 Phasing Schedule The proposed schedule for barrier removal is represented by the phasing plan. Because the Department of Parks and Recreation has a large number of facilities, it is impossible to _ immediately renovate all facilities that create barriers to program access. Barriers to facilities will be removed systematically, countywide, to ensure equality from district to district. Facilities identified as "Priority A" will receive a high priority for capital improvement funding. Some facilities were further prioritized within "Priority A" and are shown as having priority "Al," "A2," etc. to indicate the preferred order of improvements. Priority will be placed on ensuring that at least one fully accessible, high - priority facility is available in each district before making improvements at facilities with lower priorities. The following tables describe the priorities for barrier removals at county parks and recreation facilities. + C ounty of Hawaii 0 O Department of Parlcs and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 100 Priority (A,B,C) Facility Hamakua District Community and Senior Centers A Hale Hauoli Senior Center Gymnasiums A Honoka'a _ A Pa'auilo Pools r C Honoka'a Other Facilities C Honoka'a Rodeo Arena C Honoka'a Track Tennis Courts B Honoka'a Ballfields B Haina A Honoka'a (2) B Pa'auilo 9 Community Parks r— C Haina C Kukuihaele A Pa'auilo -J District Parks — A Honoka'a General Use Parks B Waipio Lookout Playgrounds A Honoka'a A Pa'auilo — 1- County of Hawaii O . Department of Parks and Recreation Transition Plan ADA Self-Evaluation and Transition Plan page 101 Priority (A,B,C) Facility _ Ka'u District Community and Senior Centers A3 Hawaiian Ocean View Estates (private) Al Naalehu Park Clubhouse A2 Pahala Community Center A Pahala Elderly Housing (State) Gymnasiums r C Naalehu (DOE facility) C Pahala (DOE facility) r Pools J Pahala (on DOE property) Tennis Courts B Naalehu B Pahala r BallSelds L C Hawaiian Ocean View A Naalehu A Pahala B Waiohinu Community Parks C Hawaiian Ocean View A Naalehu B Pahala C Waiohinu Playgrounds • B Hawaiian Ocean View A Naalehu B Pahala i B Waiohinu 0 I t • O O County of Hawaii Department of Parks and Recreation Transition Plan — ADA Self-Evaluation and Transition Plan page 102 -- Priority (A,B,C) Facility Ka'u District (continued) Beach And Shoreline Parks A Punalu'u (Ahalanui) B Whittington Others C Naalehu Cemetery C Naalehu Rodeo Arena — -J r J r County of Hawaii 0 j- `� Department o Parks and Recreation P .f Transition Plan ADA Self-Evaluation and Transition Plan page 103 Priority (A,B,C) Facility _ North Hilo District Community and Senior Centers A Laupahoehoe Pt. Senior Center A Papa'aloa Annex Gymnasiums C O'okala A Papa'aloa Pools C Laupahoehoe Tennis Courts r B Papa'aloa Ballfields C Laupahoehoe Point B Papa'aloa Community Parks B Papa'aloa Playgrounds A Laupahoehoe Point Beach /Shoreline/River Parks C Laupahoehoe Point Boat Ramp B Waikaumalo Picnic Area r -. J County of Hawaii O Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 104 Priority — (A,B,C) Facility — North Kohala District Community and Senior Centers A2 Kohala Senior Center Gymnasiums — A Kamehameha/Hisaoka Gym Pools B Kohala (Kamehameha) Other Facilities C Mahukona Boat Ramp L- Tennis Courts B Kamehameha Ballfields B Kamehameha District Parks Al Kamehameha Playgrounds A Kamehameha — Beach And Shoreline Parks C Kapa'a C Keokea — J B Mahukona (State - owned) County of Hawaii O O . Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 105 Priority (A,B,C) Facility _ North Kona District Community and Senior Centers A3 Hale Halawai B Kona Imin Center Gymnasiums • A Kailua Pools _ A Kailua Park (opening March 1999) Tennis Courts A Kailua B Keauhou Balllields • A2 Kailua B Higashihara (Keauhou) C Hillcrest Neighborhood Parks C Hillcrest — B Kailua Playground ! _ Community Parks B Higashihara (Keauhou) I 1 District Parks r A Kailua Park Playgrounds A Kailua Park A Higashihara (Keauhou) i J O C ° ounry of Hawaii CD Department of Parks and Recreation Transition Plan ADA Sell- Evaluation and Transition Plan page 106 Priority (A,B,C) Facility North Kona District (continued) Beach And Shoreline Parks Al Kahalu'u L B Pahoehoe B • White Sands (La'aloa) Others C Kuemanu Heiau/Wailui Pond r �.. r _ O •$. County of Hawaii Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 107 Priority (A,B,C) Facility _ Puna District Community and Senior Centers A Kea'au Community Center A Pahoa Community Center C Seniors of Paradise (private) C Mt. View Seniors Club (private) A Cooper Center U Gymnasiums A Mountain View B Pahoa (operated by DOE) B Shipman (Kea'au) (DOE) Pools A Pahoa Tennis Courts B Shipman B Kurtistown Ballfields B Hawaiian Beaches B Kurtistown B Mountain View B Pahoa C Pahoa School (DOE) A Shipman (Kea'au) Community Parks C Glenwood B Hawaiian Beaches B Kurtistown • 13 Mountain View B Pahoa District Parks A Kea'au (Shipman) 1 1 C ounty of Hawaii O _ Department of Parlcs and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 108 Priority (A,B,C) Facility Puna District (continued) Playgrounds C Glenwood B Hawaiian Beaches A Shipman (Kea'au) J Kurtistown 13 Mountain View B Volcano Park Beach And Shoreline Parks A Ahalanui A Isaac Hale (Pohoiki) • r LJ 9 U County of Hawaii 0 0 Department of Parks and Recreation Transition Plan ADA Self-Evaluation and Transition Plan page 109 Priority (A,B,C) Facility South Hilo District Community and Senior Centers B East Hawaii Cultural Center A Kamana (Hilo) Senior Center B Kulaimano Community Center A Kulaimano Senior Housing A Papa'ikou Clubhouse A Pomaikai Senior Center Housing (State) B Pu'ueo Community Center A Waiakea Recreation Center Gymnasiums A Andrews A Hilo Armory A Civic Auditorium 2 C Hakalau C Honomu A Kawananakoa Hall/Hualani _ B Papa'ikou A Piihonua B Waiakea -uka — B Wainaku 1 Pools A Kawamoto (Hoolulu Swim Stadium) B NAS — Golf Courses _ B Hilo Municipal Golf Course Veterans' Facilities C Alae Cemetery — C Ponahawai Veterans Cemetery t County of Hawaii O Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 110 — Priority _ (A,B,C) Facility South Hilo District (continued) Other Facilities B Butler Building — A Mooheau Bandstand C Pana'ewa (Hilo) Drag Strip L C Pana'ewa Equestrian Center B Pana'ewa Zoo C Pana'ewa Skeet Range A Seven Seas Luau House A Victor Stadium A Wong Stadium Tennis Courts C Ainaola C Hakalau A Hoolulu Tennis Pavilion B Lincoln Park C Lokahi C Malama _ C Mohouli C Pana'ewa Ballfrelds & Soccer C Ahualani — C Ainako C Ainaola C Clem Akina A Gilbert Carvalho C Hakalau — A Hilo Bayfront Soccer Fields C Honomu A Hoolulu A Hualani — C Kaiwiki — C Kulaimano C Malama A Mohouli O • t e County of Hawaii Department of Parks and Recreation Transition Plan ADA Self-Evaluation and Transition Plan page 111 Priority (A,B,C) Facility South Hilo District (continued) Ballfields (continued) C Mooheau r B Pana'ewa C Papa'ikou C Pepe'ekeo B University Heights B Waikea -uka A Waiakea -waena C Wainaku Neighborhood Parks B Ahualani C Ainako B Ainaola A Lincoln C Lokahi — Malama C Mohouli C University Heights Community Parks C Clem Akina C Hakalau B Honomu A Hualani C Kaiwiki B Pana'ewa — C Papa'ikou B Waiakea -uka A Waiakea -waena District Parks A Gilbert Carvalho Park a • , C of Hawaii O Department of Parks and Recreation Transition Plan — ADA Self- Evaluation and Transition Plan page 112 — Priority (A,B,C) Facility South Hilo District (continued) General Use Parks 13 Hilo Bayfront B Kalakaua B • Mooheau Playlots/ Playgrounds 13 Ahualani — B Ainaola 13 Clem Akina A Gilbert Carvalho Park C Hakalau — B Honomu — A Hualani C Kaiwiki A Keikiland A Lincoln — C Lokahi C Malama — A Mohouli A Pana'ewa B Pepe'ekeo B Waiakea-uka • A Waiakea -waena Beach And Shoreline Parks C Bakers C Carlsmith Al Coconut Island _ 13 Hilo Bayfront 13 Honoli'i C Kanakea Pond C James Kealoha — B Kolekole C Lehia B Lele'iwi 1 County Of Hawaii 0 0 .• • Department of Parks and Recreation Transition Plan -- ADA Sell- Evaluation and Transition Plan page 113 Priority _ (A,B,C) Facility South Hilo District (continued) Beach And Shoreline Parks (continued) Al Liliuokalani Gardens A Onekahakaha B Reeds Bay B Richardson Regional Parks — A Hoolulu Complex J 1 t , • f C ounry ojHawaii O Department of Parks and Recreation Transition Plan ADA Sell- Evaluation and Transition Plan page 114 Priority (A,B,C) Facility — South Kohala District Community and Senior Centers Al Waimea Community Center A Waimea (Yoshimatsu) Senior Center Gymnasiums C Parker (DOE) Tennis Courts B Waimea Ballfields 9 B Waikoloa A Waimea C Soccer Field (Waimea Civic Center) — 71 Neighborhood Parks C Church Row Park A Waikoloa Park Community Parks A3 Waikoloa Community Park (future) District Parks t A Waimea Playgrounds A Waikoloa A Waimea Beach And Shoreline Parks A Hapuna State Beach A2 Spencer — r • J r O e . . + County of Hawaii Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 115 Priority J (A,B,C) Facility South Kona District Community and Senior Centers Al Yano Hall A Hale Hookipa Center B Hale Ki'i (rented) C S. Kona Senior Club (private) J Pools Kona (Konawaena) Other Facilities V C Honaunau Boat Ramp C Honaunau Rodeo Arena Tennis Courts B Greenwell Ballfields B Greenwell B Kona Scenic Neighborhood Parks B Kona Scenic Community Parks A Greenwell Park/Yano Hall Playgrounds A Greenwell B Kona Scenic Beach And Shoreline Parks A Hookena B Miloli'i C Manini Point (Napo'opo'o) 0 0 i County of Hawaii Department of Parks and Recreation Transition Plan ADA Self - Evaluation and Transition Plan page 116 —' r 4 v r n O _ County of Hawaii Department of Parks and Recreation ADA Policy and Grievance Procedure ADA Self- Evaluation and Transition Plan page 117 J 7.0 County of Hawaii's Grievance Procedures for Complaints of Disability Discrimination 7.1 Findings The County of Hawaii recently adopted the following grievance procedures for complaints of disability discrimination. Rules and Regulations Relating to the Grievance Procedures for Complaints of Disability Discrimination Section 1. Authority These rules and regulations are promulgated by the Office of the Mayor, County of Hawaii, as required in Chapter 91, Hawaii Revised Statutes, as amended, and Article V, Section 5 -1.3, Hawaii County Charter 1991. L_1 Section 2. Policies of the County of Hawaii (a) To provide equal access for all persons, regardless of disability, to the services, programs, and facilities of the County. (b) To encourage the informal resolution of complaints or grievances based on alleged disability discrimination. An attempt shall be made to resolve such matters through informal means at any stage of processing. Section 3. Purpose of Rules These rules are intended to comply with the requirements of Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794) and Title II of the Americans with Disabilities Act of 1990, as amended (42 U.S.C. 12101 - 12213) (ADA). Section 4. Definitions (a) Wherever used in these rules, the following terms shall be taken to have the following meaning: (1) Designee means one who is appointed, indicated, or selected to represent an individual's, agency's, or organization's interests or duties. (2) Disability means, with respect to an individual, a physical or mental impairment that substantially limits one or more of the major life activities of such individual; a record of such impairment; or being regarded as having such impairment. (A) The phrase physical or mental impairment means the following: (i) Any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs, respiratory (including speech organs), cardiovascular, reproductive, digestive, genitourinary, .. Aunty of Hawaii Department of Parks and Recreation ADA Policy and Grievance Procedure — ADA Self - Evaluation and Transition Plan page 118 r- L hemic and lymphatic, skin, and endocrine. (ii) Any mental or psychological disorder such as mental retardation, organic brain syndrome, emotional or mental illness, and special learning disabilities. (B) The phrase physical or mental impairment includes, but is not limited to, such contagious and noncontagious diseases and conditions as orthopedic, visual, — speech and hearing impairments, cerebral palsy, epilepsy, muscular dystrophy, _ multiple sclerosis, cancer, heart disease, diabetes, mental retardation, emotional illness, specific learning disabilities, HIV disease (whether symptomatic or asymptomatic), tuberculosis, drug addiction, and alcoholism. — (C) The phrase physical or mental impairment does not include homosexuality or bisexuality. (D) The phrase major life activities means functions such as caring for one's self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. (E) The phrase has a record of such an impairment means has a history of, or has r been misclassified as having, a mental or physical impairment that substantially limits one or more major life activities. (F) The phrase is regarded as having an impairment means the following: (i) Has a physical or mental impairment that does not substantially limit major life activities but that is treated by the County of Hawaii as constituting such a limitation; (ii) Has a physical or mental impairment that substantially limits major Life activities only as a result of the attitudes of others toward such an impairment; or r (iii) Has none of the impairments defined in paragraphs (A), (B) and (C) of this definition but is treated by the County of Hawaii as having such an impairment. (3) Drug means a controlled substance, as defined in schedules I through V of section 202 of the Controlled Substances Act (21 U.S.C. 812). (4) Facility means all or any portion of buildings, structures, sites, complexes, equipment, rolling stock or other conveyances, roads, walks, passageways, parking lots, or other real or personal property, including the site where the building, property, structure, or equipment is located. (5) Illegal use of drugs means the use of one or more drugs, the possession or distribution of which is unlawful under the Controlled Substances Act (21 U.S.C. 812). The term illegal use of drugs does not include the use of a drug taken under supervision by a licensed health care professional, or other uses authorized by the Controlled Substances Act or other provisions of Federal law. (6) Program or activity means all the operations of the County of Hawaii. '- (b) Use of Gender and Number. Words importing the singular number shall extend to and include the plural; words importing the plural shall extend to and include the singular; words importing the masculine or female gender shall extend to and include the female or the masculine, as the case may be. 6 County of Hawaii O O Department of Parlcs and Recreation ADA Policy and Grievance Procedure r- ADA Self - Evaluation and Transition Plan page 119 J Section 5. Grievance Procedures r (a) Standing to File a Complaint Any individual, agency or organization may file a complaint alleging discrimination by the County of Hawaii on the basis of disability, regarding access to the government U services, activities, programs, and facilities of this County. (b) Complaint and Content (1) There are several ways in which to file a complaint. (2) The complaint should be in written form and contain as much information as possible about the alleged discrimination (name, address, phone, location, description of problems, etc.). The use of O/M Form 1.0, complaint form, is recommended but not required. (A) Complaint forms are available at: Office of the Mayor (Hilo) or Office of the Mayor (Kona) 25 Aupuni Street 75 -5706 Kuakini Highway Hilo, HI 96720 Kailua -Kona, HI 96720 (808) 961 -8223 (Phone) (808) 329 -5226 (Phone) (808) 961 -6553 (Fax) (808) 326 -5663 (Fax) 961 -8521 (Voice /TDD) 327 -3556 (Voice /TDD) (3) Other arrangements for submission of a complaint (such as personal interview, tape recording, e-mail, or facsimile) will be make available for individuals with motor impairments. (4) The complaint should be submitted by the complainant or his designee within thirty (30) calendar days of the alleged violation to the Affirmative Action Officer, Office of the Mayor, County of Hawaii, 25 Aupuni Street, Hilo, Hawaii 96720. (c) Action (I) Within thirty (30) working days of receipt of the complaint, the Affirmative Action Officer or another appointed County official will respond in writing (or a method understood by the complainant) to the complainant or his designee. (A) The response will offer a resolution or explain the position of the County of Hawaii with respect to the complaint. (d) Appeal (1) If the response by the Affirmative Action Officer does not satisfactorily resolve the L issue, the complainant or his designee may request, not later than fifteen (15) days thereafter, a hearing to be held within thirty (30) working days of the date of such request before the Mayor, County of Hawaii, or other County official appointed by the Mayor, at 25 Aupuni Street, Hilo, Hawaii 96720, or at 75 -5706 Kuakini Highway, Suite 103, Kailua -Kona, Hawaii 96740. (2) Within thirty (30) calendar days of the hearing, the complainant or his designee will receive the final resolution in writing (or other method understood by the complainant or his designee). (A) The complainant or his designee will be informed of alternative avenues of redress available to him. 6 + � ounty of Hawaii 0 Department of Parks and Recreation ADA Policy and Grievance Procedure ADA Self - Evaluation and Transition Plan page 120 L 1 Section 6. Cost of Rules Copies of these rules and regulations shall be made available to the public upon request at the Offices of the Mayor in Hilo and Kona. The cost shall not exceed the reasonable cost of producing and mailing such copies, provided that copies shall be available free of charge to other government agencies. Section 7. Effective Date Public hearings held on January 13 and 16, 1998 after public notice was published in the Hawaii Tribune - Herald and the West Hawaii Today on December 7, 1997. This rule became effective ten days after filing with the County Clerk. 7.2 Action Steps +� 7.2.1 Section 5. Grievance Procedures • (b) Complaint and Content (5) Other arrangements for submission of a complaint (such as personal interview, tape recording, e-mail, or facsimile) will be make available for individuals with motor impairments. This rule will be amended to include any individuals with impairments. r- L 7.2.2 Alternate Formats — When requested, the County of Hawaii's Rules and Regulations Relating to the Grievance Procedures for Complaints of Disability Discrimination will be provided in alternate formats. The following statement will be added to the grievance procedure: This publication can be made available upon request in alternative formats. Requests can be made by calling (808) (Voice) or (808) (TDD). J L -J County of Hawaii O Department of Parks and Recreation Program Accessibility Toolkit ADA Self - Evaluation and Transition Plan page 121 8.0 Program Accessibility Toolkit In order to facilitate access to county parks and recreation programs by all citizens, the Department of Parks and Recreation will assemble a general program accessibility toolkit for all its divisions and sections. Each division/section will add to this toolkit when necessary to address its special needs. This toolkit will include information and technological devices that help staff communicate with individuals with a variety of disabilities. The Department, with the help of the Mayor's Committee on People with Disabilities, will periodically review the components of the toolkit, as new technologies are developed, in order to ensure that the best r types of modifications are included. The following items are suggested as components to be included in the program accessibility toolkit: Alternate Format Communications Resources to produce standardized publications such as applications and registration forms in Braille, audiotape, and large text will be assembled. — American Sign Language Interpreters A pool of on -call American Sign Language interpreters will be developed. This list will be routinely updated to ensure their availability. Some programs will need to have a pool of interpreters who are available on a 24 -hour basis to handle emergency procedures. _ The required qualifications of these interpreters will be established. Many non - certified interpreters provided by local services may have excellent skills and be qualified to handle most circumstances. However, certain circumstances, such as the provision of emergency medical services, may require interpreters who are approved by the courts and can ensure a level of confidentiality. Assistive Listening Systems and Devices Systems and devices to amplify sound for persons with hearing disabilities will be available for public meetings and conferences with recreation staff. Various technologies exist for these devices. Different types of devices are more suitable for different types of hearing disabilities. Devices will be chosen to accommodate the greatest number of individuals. -J Closed Caption Machine The Department of Parks and Recreation will have access to a device for decoding closed captioning on films and videotapes used for trainings and other programs. n D e • unty of Hawaii 0 — Department of Parks and Recreation Program Accessibility Toolkit ADA Self-Evaluation and Transition Plan page 122 Optical Readers Equipment that can translate printed information into audiotape should be available to the Department. Text Telephone (TDD/TTY) The Department will have access to a text telephone. J Transportation The County will consider purchasing a lift- equipped van or bus to transport individuals who use -- wheelchairs for programs conducted by the Department. Enlarging Printed Materials A copy machine capable of enlarging printed materials will be available for each site where r programs or counter services are provided to the public. .J Guide to Disabilities and Disability Etiquette A guide to disabilities and disability etiquette will be assembled from materials presented during staff workshops as part of the ADA Self - Evaluation and Transition Plan process and will be distributed to county recreation staff. This guide will ensure that staff members are familiar with a variety types of disabilities and that they are sensitive to the abilities and needs of people with — disabilities in order not to offend or demean them. This guide will be periodically updated to ensure that it includes current acceptable language for talking about disabilities. -- r . Lending Library of Assistive Technology Equipment _. The Department of Parks and Recreation should establish a "Resources Toolkit" of adaptive aids and human resources that would be available for use by departments and/or programs without the means to assemble their own. It is recommended that the Department of Parks and Recreation explore local sources of assistive technology. Internet Resources .u, The Department will utilize the many disabilities - related resources available through the Internet. For example, the National Institute on Disability and Rehabilitation Research of the U.S. Department of Education maintains the ABLEDATA website (www.abledata.com), which — provides up -to -date links to assistive technology and disability - related resources. A Key to Resources for each island is also available on the Internet. L 0 Q Q , . Li r-, u S py n r� 1 Appendix A J n 8 County of Hawaii Recreation ,ram Accessibility % c 4 Department of Parks and Recreation ADA Self Evaluation PROGRAM ACCESSIBILITY QUESTIONNAIRE For Recreation Staff Program name: Recreation staff person: Phone number: J The purpose of this interview is to gather data on how recreation programs are, or are r— not, accessible to people with disabilities. Questions cover registration, program activities, and participant evaluation and testing. Your participation in this interview will help the Department improve its ability to serve the recreation needs of people {� with disabilities and their families. 1. Nature of the program 1.1 Describe the program and its purpose. 0 1.2 What are the specific activities that comprise the program? 0 1.3 Does your program print its own advertising or program material? ❑ No (only centralized material from County) ❑ Yes If yes, please attach. 3 2. Program eligibility requirements and admission 2.1 Are there any limitations or ratios for the number of persons with disabilities who may participate in or be admitted to the program? r ❑ No ❑ Yes J ❑ Don't know Q If yes, explain: ©MIG, Inc. 1996 Page 1 I "I % �ounty of Hawaii 0 F�aation Program Accessibility Department of Parks and Recreation ADA Self Evaluation r 2.2 Does our program use any criteria e. good health, residency, Y P g Y ( g•> g Y, letters of recommendation) or written and/or oral tests (including level of skill or achievement, or other factor being tested) in the admission process? J� ❑ No ❑ Yes ❑ Don't know If yes, list and describe them: r 2.3 Are there any forms required for admission to the program (e.g., tests and /or the submission of other admissions criteria such as certificates)? ❑ No ❑ Yes If yes, describe or attach the forms: 2.4 Do the forms listed in 2.3 above contain a notice that your organization does not discriminate against people with disabilities? ❑ No ❑ Yes ❑ Don't know 2.5 Is an interview required prior to an applicant's entrance into the program? ❑ No ❑ Yes ❑ Don't know 0 If yes, what steps are taken (including the provision of auxiliary aids, as required) to ensure non - discrimination in interviewing? r 9 ©MIG, Inc. 1996 Page 2 �1 D County of Hawaii O Recreation F am Accessibility , Department of Parks and Recreation ADA Self Evaluation J 3. Participation in the program J 3.1 Who participates in the program? (List types of participants by age, ability, etc.) 0 3.2 Are participants questioned about their disabilities in order to make accommodations for people with disabilities? 0 ❑ No ❑ Yes ❑ Don't know If yes, what steps are taken to ensure that information gathered is confidential, voluntary, and not used to affect any person adversely? 1 3.3 Is there an orientation program for new participants? (Include any introduction to the ° facility, equipment, safety rules, workshop policies, etc.) -J ❑ No ❑ Yes If yes, describe: 3.4 List all written materials, tools, equipment, or other aids or devices that are used for the program. 0 3.5 How do you notify all persons that your program will be held in an accessible location and that auxiliary aids will be provided, upon request, to participants with disabilities? --r u a ©MIG, Inc. 1996 Page 3 h County of Hawaii 0 P,eation Program Accessibility Department of Parks and Recreation ADA Self Evaluation r 3.6 What adaptations are made to accommodate people with disabilities? 3.7 Are auxiliary aids (such as tools, access to using equipment, moving light sources, worktable levels, etc.) used to assist persons with disabilities? ❑ No L- ❑ Yes If yes, describe: 3.8 Have people with disabilities participated in the recreation program during the past year (September to September)? ❑ No ❑ Yes ❑ Don't know If yes, how many? Which specific disabilities? (Check all that apply and indicate how many): ❑ Wheelchair user ❑ Cane /crutch/walker user ❑ Vision ❑ Hearing ❑ Emotional /developmental 0 3.8 Once in the program, is participant testing or any other form of participant evaluation used? ❑ No ❑ Yes If yes, describe test evaluation and attach any written forms. J 0 ©MIG, Inc. 1996 Page 4 — County of Hawaii Recreation �jram Accessibility Department of Parks and Recreation ADA Self Evaluation D 3.9 Have you had requests for improving access to the program? ❑ No Li n ❑ Yes ❑ Don't know — If yes, describe: J r, 11 ri 4. Facilities 4.1 List all facilities, or portions of facilities, used for the program. For each facility, designate n the activity for which it is used. (NOTE: Facilities leased or otherwise used from another D person/organization should be included.) D Program /Activity Facility Name and Location J 0 --s J 0 J U I r ' J E 0 ©MIG, Inc. 1996 Page 5 r J t, County of Hawaii 0 Rn ation Program Accessibility Department of Parks and Recreation ADA Self Evaluation 5. Program providers 5.1 Does anyone on your program staff have experience working with people with disabilities? ❑ No ❑ Yes — If yes, describe n 6. Outside organizations Federal law requires that any outside organization that uses Department facilities, receives assistance from, or assists the Department in providing services, or relies on the Department to inform their participants of the existence of their programs, must also comply with accessibility requirements. These organizations must not discriminate against people with disabilities in admission requirements, testing, or r recruitment and must make their programs available to all who would like to — participate, regardless of disability. 6.1 Are individuals or groups other than Departmental staff assisting you, or receiving assistance from you, relating to the program (i.e., Jazzercise, Little League, Boy Scouts, church groups, etc.)? 9 ❑ No ❑ Yes If yes, list and describe. r r 7. Transportation 7.1 Do you provide transportation to volunteers, program participants, and /or visitors? ❑ No ❑ Yes ❑ Don't know �y If yes, describe: ©MIG, Inc. 1996 Page 6 — County of Hawaii O Recreation F■.,.iram Accessibility Department of Parks and Recreation ADA Self Evaluation 7.2 What procedures does your office follow to make transportation accessible to persons who are: Visually impaired? L Hearing impaired? ~ Mobility impaired? L 8. Audio - visual presentations 8.3 Does your office prepare audio - visual presentations for public use or make any audio- visual presentations to the public? ❑ No ❑ Yes If no, go on to section 9. 8.2 How do you make audio - visual presentations prepared or presented by your office accessible to persons with disabilities? Describe: 8.4 Do you portray individuals with disabilities in audio - visual presentations? ❑ No ❑ Yes 0 ❑ Don't know J J a ©MIG, Inc. 1996 Page 7 4 • n County of Hawaii 0 Fs. nation Program Accessibility Department of Parks and Recreation ADA Self Evaluation 0 9. Emergency evacuation 9.1 What equipment and/or procedures do you use to notify individuals with disabilities of emergencies and evacuation procedures? List equipment and/or procedures specific to individuals with: r - Visual Disabilities: Hearing Disabilities: r� Learning Disabilities: 10. Communication 10.1 How do you communicate telephonically with individuals with hearing disabilities? U 10.2 How do you notify all persons about how and with whom to file a disability discrimination complaint? r 0 0 ©MIG, Inc. 1996 Page 8 — J ri Q Q . 8 1 U ry n fl U J ni J fi rat fl Append B u fl r • . i County of Hawaii O Sw:yy of Public Workshops Department of Parks and Recreation Draft Review —March 1999 • ADA Sell- Evaluation and Transition Plan page 1 Summary of Public Workshops 1. Public Participation in the Preparation of the Draft ADA Self - Evaluation and Transition Plan (September 1998) Following is a summary of the public workshops held in the County of Hawaii to address access issues for people with disabilities in the delivery of parks and recreation services in the County. Two workshops were held in Hilo and one in Waimea on Wednesday, September 23, 1998. A fourth workshop was held in Kailua -Kona on Thursday, September 24, 1998. Participants: Ron Amundson (Hilo) 9 Henry Chi, County of Hawaii (Kailua -Kona) Leningrad Elarionoff (Waimea) r Tim Gilbert, MIG (Hilo /Waimea/Kailua -Kona) Susan Goltsman, MIG (Hilo) John Hartman (Waimea/Kailua -Kona) Laurel Kelly, MIG (Hilo/Waimea/Kailua -Kona) Robert T. Kon (Hilo) Merle Martin (Hilo/Kailua -Kona) Earl Matsukawa, Wilson Okamoto & Assoc. (Kailua -Kona) Laura Mau, Wilson Okamoto & Assoc. (Hilo/Waimea) Sally McIntyre, MIG (Hilo) Alisa Mitchener (Hilo) Norman Olesen (Kailua -Kona) Nanci Paiva (Hilo) Jean Tessman, consultant (Kailua -Kona) Julie Tulang (Kailua -Kona) M. Uyenoyama (Hilo) Francine Wai, CPD (Kailua -Kona) Gail Yoneoka (Hilo) M. Yoshiro (Hilo) -J Access to Information -J 1. Participants suggested contacting the following organizations and media for improved outreach in the Waimea/Kona area (West Hawaii). They felt that especially appropriate —r target groups for outreach included older citizens and families with young children. 0 ♦ O County of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 2 r- ' Groups • West Hawaii Health and Human Services r • The Center for Independent Living • Office on Aging • Outdoor Circle • Department of Education • HOVECA • Hawaiian Homelands • Alulike Media • West Hawaii Today • Waikoloa Whispers (the Waikoloa Senior Center) • Kohala Mountain News (north Kona: Hawi and Kapa'au) • Waimea Gazette (south Kona) • KBIG radio • TV Channel 7 (public service announcements) Tourist Industry • Because tourism is a vital component of West Hawaii's economy, participants recommended — an aggressive campaign to inform visitors about accessible recreation opportunities /services /programs /facilities. 2. Participants suggested conducting the following outreach activities to better publicize accessible programs and services. • Develop a website for the County of Hawaii Department of Parks and Recreation. LI • Broadcast public service announcements on network television as well as on the public access cable station (which is not available to residents of rural areas). • Update the County information book and distribute it more broadly (for example, to tourists). • Ensure that advertising about all recreation programs reaches all groups for people with disabilities (for example, use organizations and dorms to advertise). 3. Participants identified potential partners for developing programs for people with disabilities. High priority organizations and/or individuals included: r' • Special Olympics • Parents of children with disabilities (play groups, etc.) _ • Association for Retarded Citizens • Center for Independent Living Other potential partners included: • Mayor's Committee on People with Disabilities • University of Hawaii (particularly Student Services) to target 20 -30 year olds. • HATTS (Hawaii Assistive Technology Training Services) • E -Z Riders of Pahala (adaptive horseback riding) • High school students involved in community service programs who could help with park staffing. 1 • Veteran's Administration Service Center in Hilo. J r • O l County of Hawaii O Sw. / y of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan p age 3 Access to Programs, Activities, and Services Participants identified the following as posing barriers to access. 9 • Spencer Beach Park: Inadequate signage and supervision have resulted in campers frequently pitching tents on the accessible path to the restrooms • Konawaena: In the past, the volunteer trainer of a Special Olympics swimmer was denied use of the pool for training purposes. The recreation center has a policy of not allowing private enterprises (such as training) at the public pool. r • There is a perception that an unequal distribution of programs, services, and activities exists between East and West Hawaii. The lack of public transportation further exacerbates the difficulties encountered by residents of West Hawaii in attending programs or meetings in r` East Hawaii. • Ensure that plans sent to the Mayor's Committee on People with Disabilities are compliant and complete. For example, it is not possible to comment on the compliance of items missing from plans. It was also recommended that plans be sent to the ADA Coordinator for review prior to review by the Mayor's Committee. • The lack of financial resources for supplying assistive /adaptive aids may be a problem. • The lack of public transportation is a major barrier to the full participation of people with disabilities in recreation programs. For example, transportation for Coordinated Services is not convenient and is available only for medical visits and shopping. • Senior recreation programs are very popular and are, therefore, not always available to everyone who would like to take a class. -- Access to Facilities Participants identified the following physical barriers to access. • Kona Imin Center: Change parking policy to allow parking nearer the entrance. Accessible parking spaces currently are at a significantly lower elevation than the recreation building. This makes access to the building unnecessarily difficult. • Pahoa Pool: If the water hose used to power the pool lift is not immediately removed after use, it poses a barrier in the accessible path of travel. • Kahalu'u beach: Needs the following accessible elements — restrooms, picnic tables, drinking fountains, signage, accessible path to all park features. • Pahoehoe Beach Park: Needs accessible restrooms • Waimea Community Park: Needs accessible outdoor restroom near the ball fields and ball courts. • Pana'ewa Zoo: Visual barriers at exhibits, non - compliant restrooms, and pathways that do not meet ADA requirements. • Swimming pools: some lifts are too high to be easily accessed, and the hoses used to power the lifts are trip hazards if they are allowed to remain in the path of travel after use. • County Fairgrounds: no accessible path of travel. • Playgrounds: most need accessible path of travel from parking lot to play area, accessible a path to play equipment, and accessible play equipment. t * a O County of Hawaii S ummary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 4 • Naalehu Park: A ramp was installed to provide access to a restroom; however, there is no accessible path of travel to the ramp, which is installed at least one inch above the surrounding turf. • Most stadiums and ballparks are not accessible. _ • Access to restrooms at beach parks, in particular, is regarded as an important issue. It was recommended that the Department of Parks and Recreation consider providing portable accessible restrooms at these parks. Improvements to Facilities, Programs, and Services Suggested by Participants High- Priority Program Modifications: ` – • Provide sensitivity training for department staff. • Establish a public information program for staff and design professionals regarding how to provide good services and good design to accommodate people of all abilities. • Provide better information to the public about the accessibility of Department of Parks and Recreation programs and facilities. • Form a partnership with the Special Olympics. The new director in Hilo is a recreation therapist who is interested in working with the Department of Parks and Recreation. 4 • Provide improved public transportation services so that people with disabilities can • participate in recreational programs and activities. Other Program Modifications: • Include the following statement in all program announcements and publicity: Accessible parking is available. • Allow aides to participate in Department of Parks and Recreation programs at no additional cost so that they may assist their clients in participating in programs. • The Department of Parks and Recreation should establish a "Resources Toolkit" of adaptive aids and human resources that would be available for use by departments and /or programs without the means to assemble their own. A Key to Resources for each island is already available on the Internet. • Train County staff (including Department of Parks and Recreation staff) in accessibility compliance and building codes to achieve accessibility. • Keep recreation programs up -to -date through increased community involvement. • Hire a recreation therapist. • Develop a lending library of assistive technology equipment that would be open to both groups and individuals. • Explore local sources of assistive technology. L. • Work on changing the attitudes of people with disabilities — "Make them want to come!" • Hire a "Resource Coordinator." • Add new recreation programs and services such as: – Special programs for young adults (ages 20 -30) such as line dancing, etc. – Hula and ASL r - Therapeutic horse riding – Special events /concerts +J County of Hawaii O Su:�:ry of Public Workshops 4 Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 5 J – Organized wheelchair basketball and other wheelchair sports (including providing wheelchairs for those who might need them). Shipman Gym is a good location in East Hawaii. – ASL camp. 9 9 – Expanded video library – Chair dancing 9 – Art/culture classes Canoeing – Bowling – Camping skills classes and accessible camps (an opportunity to partner with Special Olympics) – Gardening/Bonsai classes (� – Animal husbandry U – Scuba diving – Adult aquanastics D – Structured community service events – Field trips – Hiking – Self - defense (Note: Ron's self - defense classes provide a good experience, but more outreach might be needed to let people know they are available.) – Archery – Classes on the Internet – Long- distance learning - Open computer Labs – Family programs – Play groups • Identify "best practices" (particularly on the Mainland). • Identify Internet resources. • Develop a mentoring program — "recreation buddies." • Establish "Ability Awareness" days in the Summer Fun program to teach children that everyone has abilities. • Participate in "Make a Difference" Day (October 24) and charity basketball events. • Hire more instructors for the Aquatics Program. High- Priority Facility Improvements: • Determine priorities for upgrading facilities in conjunction with each community, taking particular care to assure parity between the east and west sides of the island. • Acknowledge the designer's responsibility for compliance with the ADA. • Ensure that County project managers monitor projects for compliance with the ADA. • Address the need for private development on County property to comply with the ADA. Other Facility Improvements: • Participants recommended placing special emphasis on improving community beach parks a and making them accessible. -J 0 • C d o unry of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 6 — • Participants strongly advocated providing access to a diversity of parks for all ages, abilities, interests, and cultures. • Participants recommended developing a list of suppliers of assistive /adaptive aids and — accessible equipment and building materials. • Provide all types of all- terrain wheelchairs (for use in the water, off -road, etc.) Recommendations by Participants • Organize a workshop(s) that involves Department of Parks and Recreation personnel and local service providers in order to forge stronger connections. • Explore tourist enterprise opportunities to help make money to improve parks and recreation programs. • Participants strongly recommended that the County develop a policy to resolve the issue of private development on County -owned lands. At the present time, no mechanism exists to insure ADA compliance of privately funded projects on land owned by the County. As a _ result, many of these projects are completed with significant barriers to access, which poses two problems for the County. 1. Many such projects are eventually dedicated to the County, which then is responsible .� for making what are often expensive retrofits to bring them into compliance with the — law. Since the County has no official oversight mechanism, it might not become aware of non - compliant features until it accepts a project as part of its official inventory— either through the formal dedication of a private development or through informal donations (such as a play structure donated by a parent group). 9 2. The County may be found liable in legal actions taken in regard to these projects to enforce provisions of the ADA. Such a policy would include the following elements: 1. The County would review all plans prior to start of construction on County -owned lands. 2. Also prior to the start of construction, the County would issue a notice of the need to comply with ADA regulations. 3. Final responsibility for compliance with the ADA would rest with the County. • The role of the Mayor's Committee on People with Disabilities in the self - evaluation process should be clearly defined. • Ensure that the public has adequate time for review of the Draft Transition Plan. — Maximize the review period —three months would be best. • To involve people who might not be able to attend public workshops: Closely coordinate the review process with DRH. — Launch a direct mail campaign. — Include West Hawaii organizations in outreach efforts. _ — Include the Center for Independent Living and the Office on Aging in the review process. — Identify who is not here and who needs to be. r • Change the County's policy of closing or removing existing facilities when funds are not available for the addition of accessible facilities (e.g., a toilet room facility was removed because there was no money to purchase an additional accessible toilet room). — r /^1 ,. • • i County of Hawaii O Su: ,ry of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 7 J 2. Public Participation in the Review of the Draft ADA Self - Evaluation' ', and Transition Plan (March 1999) Public meetings were conducted in Hilo, Waimea, and Kailua -Kona to review the draft self- evaluation report. Workshops were held in Kailua -Kona and Waimea on Tuesday, March 16, J 1999. A third workshop was held in Hilo on Wednesday, March 17, 1999. In addition to the public workshops, the draft ADA Self- Evaluation and Transition Plan was presented and discussed at a meeting of Disability Rights Hawaii, where nineteen members were in attendance. — DRH members also made recommendations on priorities for facility improvements in Puna and South Hilo. '" Participants: J James R. Beimborn (Hilo) Chris Cholas (Hilo) +-, Tim Gilbert, MIG (Hilo/ Kailua -Kona) Susan Golden (Kailua -Kona) Susan Goltsman, MIG (Hilo/Kailua -Kona) J Daniel Grant - Johnson (Hilo) John Hartman (Kailua -Kona) Conrad Kekoa (Kailua -Kona) fl Merle Martin (Hilo/Kailua -Kona) Earl Matsukawa, Wilson Okamoto & Assoc. (Hilo/Kailua -Kona) Laura Mau, Wilson Okamoto & Assoc. (Hilo/Kailua -Kona) I Alisa Mitchener (Hilo) i, Glenn Miyao (Kailua -Kona) Steve Nottingham (Hilo) Norman Olesen (Kailua -Kona) Rene Siracusa (Hilo) Julie Tulang (Hilo/Kailua -Kona) — Gail Yoneoka (Hilo) I J Review of and Amendments to the Draft ADA Self- Evaluation and Transition Plan: LI O Following is a summary of the comments and recommendations made at the public workshops held in the County of Hawaii to review the draft self - evaluation and transition plan. The mail -in responses (including the recommendations from Disability Rights Hawaii members) are also 9 summarized. The response to each public comment and recommendation is noted. Amendments have been made to the final plan as indicated. n 0 County of of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 8 Executive Summary Comment/Recommendation Response • Participants requested that the • Amend as follows: Department provide a more specific As new technologies are developed, the — timetable for the periodic review of the Department, with the help of the Program Accessibility Tool Kit. Mayor's Committee on People with Disabilities, will review the components — of the tool kit every six (6) months in J order to ensure that the best types of modifications are included. 2.0 Definitions Section 2.8: Reasonable Modification Comment/Recommendation Response • Participants recommended limiting the • Delete the phrase: definition of exclusions to reasonable adjustments or modifications requested modifications to the following: are primarily for the personal benefit of Modification is not required if the individual with a disability • it changes the essential nature of a 9 program or activity; • it creates a hazardous situation; or • it poses an undue hardship. 4.0 Assessment of Rules and Regulations Section 4.9: Rule 9-Rules Relating to County- Sponsored Recreation Sports — Comment/Recommendation Response • Participants questioned the feasibility of • Refer to Section 5, Part II, Recreation changing rules relating to county- Division, Sports Activities, which sponsored recreation sports that have recommends the following: established national and/or league rules. Create 'instructional' (recreational) They expressed concern that doing so sports leagues that focus on developing would disqualify teams from national or skills and allowing everyone to league competitions. participate. Modify the rules and expand the use of protective gear and auxiliary aids —only regulation sports .3 have rules and restrictions. n • a J a County of Hawaii O Sun.._:.ry of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 9 5.0 Findings and Recommendations en Section 5.1: Customer Service: In- Person Contact/Counter Service Comment/Recommendation Response • Participants suggested that providing • Add the following recommendation: assistance in filling out forms or finding Consider assigning a staff member to be adaptive aids at public meetings is an a greeter at all public meetings. The important aspect of customer service. staff member would be appropriately identified as a resource for persons with disabilities who might require special assistance. 0 Section 5.5: Public Meetings Comment/Recommendation Response • Participants suggested that accessible • Amend the definition of an accessible restrooms were an essential component location as follows: of an accessible meeting location. Public meetings will be scheduled in accessible locations whenever possible. An accessible location includes, but is not limited to, the following: accessible restrooms, wheelchair access, accessible parking, temperature control, and the ability to provide access to fresh air for D people with chemical sensitivities. Section 5.6: Training and Staffing Comment/Recommendation Response • Participants emphasized the importance • Amend the recommendation on staff of on -going staff training. training as follows: All department staff should receive on going awareness and sensitivity ti training. • Participants noted that providing ASL • Amend the recommendation on staff training for staff would not be a training in American Sign Language as substitute for employing qualified follows: interpreters. They felt that such limited Depending on operational needs, the ASL training could only provide staff Department will sponsor employees who with basic program communication skills. wish to receive training in American Sign Language and to develop interpreting skills. This training would emphasize basic communication skills and would not be a substitute for employing qualified ASL interpreters. O r County of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ` ADA Selj- Evaluation and Transition Plan page 10 Section 5.6: Training and Staffing (continued) Comment/Recommendation r Response • Participants emphasized the importance • Add the following recommendation: of on -going staff training staff in TDD Ensure that staff members are trained in and relay service. the use of TDD equipment or other means of communicating over the telephone with a person with a hearing disability. Section 5.7: Outreach and Information Comment/Recommendation Response • Participants expressed concern that the • Noted. This issue is addressed in the local disabled population does not know section General Publicity and about recreation opportunities. Advertising. • Participants requested that the • Add the following recommendation in Department provide "closed captioning" the section Public Information at with the videos and films it uses. Meetings Sponsored by the Department of Parks and Recreation: " Where appropriate or when requested, provide close captioning for audio- visual presentations produced by the Department (including videos and films) D in order to ensure that persons with hearing impairments can benefit from these presentations. ^, • Participants reported that the • Noted. Department's increased outreach efforts have already had an effect. They supported the continuing development of w a partnership between the Department and the public as an effective means of delivering accessible services on the Big r Island. They noted increased participation in recreation programs by people with disabilities as measured by the increased use of designated accessible parking spaces. Outreach works! • 0 r a 4 4 1 County of Hawaii O SuOyof Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Se f Evaluation and Transition Plan page 11 Section 5.8: Signs Comment/Recommendation Response • Participants suggested using the • Add the following recommendation: International Symbol of Accessibility on Consider the use of the International all directional and informational signs, Symbol of Accessibility, whenever since it is readily recognizable and possible, on all directional and understandable. informational signs that indicate accessible features, entrances, programs, etc. • Participants requested that specific • Add the following recommendation: information be provided regarding ADA Ensure that all permanent signs meet r guidelines for signs ADA guidelines (see section 4.30.4 for lettering design). Letters must be raised 1/32" and must be a sans serif or simple serif typeface. In addition, all lettering must be uppercase and must be accompanied by Grade 2 Braille. • Participants expressed concern that the • Amend the recommendation as follows: "replacement" timing for signs might Develop an orientation and wayfinding take a long time. They suggested system for every facility so that when amending the recommendations to signs are replaced, they will be replaced D prioritize all required signs. appropriately with accessible information. Priority will be given to replacing all required signs with accessible signs. Section 5.9: Public Telephones Comment/Recommendation Response • Participants reported that the • Noted. Department's telephone provider (GTE) will only install TDDs in locations with at least four (4) pay telephones. • Participants emphasized the importance • Noted. of the Department obtaining TDD _ service, especially since relay service is not always reliable. J 9 J 0 • • O county of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 12 Section 5.10: Emergency Evacuation Procedures Comment/Recommendation Response • Participants felt that it would be neither • Replace the recommendation on practical nor effective to make American providing American Sign Language Sign Language interpreters available at interpreters at emergency facilities with emergency facilities, on an as needed the following recommendation: basis. They suggested that a more Ensure that the emergency teams are effective approach would be to make aware ofpeople with disabilities in their sure that emergency team members were communities who may require special well informed about the special needs of assistance in the event of an emergency. community members with disabilities in case of emergencies. Section 5.11: Purchasing Accessible/Adaptive Equipment Comment/Recommendation Response • Participants recommended that the • Amend the recommendation on Department collaborate with existing accessible /adaptive equipment as organizations (such as HATTS) to follows: identify sources for assistive /adaptive Collaborate with community devices. organizations, such as Hawaii Assistive Technology Training Services ( HATTS) to develop a lending library of assistive technology equipment that would be available to both groups and individuals. • Participants emphasized the importance • Noted. of advances in technology that enable — accommodation. -J Section 5.12: Programs and Facilities a Ensuring Compliance with ADA Comment/Recommendation Response • Participants reported that although the • Amend this section's finding as follows: restroom at Greenwell Park (an active Participants in the public workshops and well -used facility) seems to be reported that some facility improvements compliant with ADA regulations, it is conducted by the County have not not accessible to people who are unable resulted in full accessibility. to make a front transfer. • Participants suggested adding a fence • Noted. around the basketball court at Mohouli — Park to make it easier for players in wheelchair to retrieve basketballs. (� r Q e t % County of Hawaii O Sut, of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 13 J Maintenance of Accessible Facilities and Programs '-' Comment/Recommendation Response • Participants reported that parking • Amend this section's findings as regulations for designated accessible follows: r spaces are not always enforced. The P Y They Illegal parking in designated accessible suggested that staff members might play spaces is not always enforced, thus r a key role in enforcement by promptly dramatically reducing a facility's reporting misuse to the appropriate law accessibility. -' enforcement authorities. — • Amend this section's recommendations as follows: Ensure that designated accessible parking spaces are reserved for the sole use of individuals with the appropriate authorization. Department staff should take a proactive role in parking enforcement. L Section 5.13: ADA Grievance Policy See Recommendations in Section 7.0 County of Hawaii's Grievance Procedures for Complaints .- of Disability Discrimination. r- Section 5.14: On-going Accessibility Improvements Comment/Recommendation Response • Several participants expressed concern • Amend the finding on the Mayor's ^ that the current charter of the Mayor's Committee on People with Disabilities Committee on People with Disabilities as follows: does not define an effective role for the Currently, the Mayor 's Committee on Committee in recommending on -going People with Disabilities serves an on- ._ access compliance and improvements. going purpose and role in r Participants strongly favored the recommending access compliance. following: amending the charter to However, participants in the public provide this group with commission workshops recommended strengthening status; lengthening the tenure of the composition of the Committee and membership; and strengthening its its scope of responsibility. _I composition with informed and trained members. 0 0 0 i • ,p O county of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 14 • — Section 5.14: On -going Accessibility Improvements (continued) Comment/Recommendation Response • Add the following recommendations regarding the Mayor's Committee on People with Disabilities: — Empower the Mayor's Committee as an effective liaison between the community and the County. Committee members should receive training in access compliance. They should also have an understanding of disability, building requirements, and construction. The committee should be composed of a mix ` of people who represent the disabled community and who have technical expertise. • Add the following recommendation: Consider hiring or appointing an ADA Coordinator for the Department of Parks and Recreation and/or for the County of Hawaii. • Participants identified • local Friends of • Amend the recommendation regarding a potential community partners for the the Park organizations as potential partners for developing programs for Department of Parks and Recreation as people with disabilities. follows: Other potential partners include: local Friends of the Park organizations; University of Hawaii (particularly Student Services) to target 20 -30 year olds; HATTS (Hawaii Assistive Technology Training Services); high school students involved in community service programs who could help with park staffing; and the Veteran's t_. Administration Service Center in Hilo. D r n • a County of Hawaii of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 15 J Section 5.15: Measures of Success Comment/Recommendation Response • Participants emphasized the importance • Add the following note to this section: of compiling statistics that are useful in Compiling these statistical measures of grant writing. success would be useful in applying f f or grants to support Department programs. J 5.0 Findings and Recommendations —Part IL: Division Reports Aquatics Division Comment/Recommendation Response • Participants recommended placing a • Amend the recommendation on high priority on facility improvements at Ahalanui Beach Park and Ponds in the as Ahalanui Beach Park and Hot Ponds. follows: They reported that many people with Place a high priority on developing disabilities use the pond on a regular Ahalanui Beach Park and Ponds as an basis. The following are suggestions accessible recreation facility. Do not r— that were made in order to improve what limit accessible beach services to this is now difficult access: providing an location. Other good candidates for accessible path of travel to the water's easily accessible beaches include edge, providing designated accessible Spencer, Kahalu'u, and Onekahakaha. parking spaces, and increasing lifeguard coverage. • Add the following finding to Customer • Participants expressed strong support for Service (the recommendation already the recommendation that personal aides appears in this section): be allowed to participate in programs at Participants in the public workshops no additional cost. reported that personal aides are not always allowed to participate in Aquatics Division programs without paying program fees. • Participants noted that some people with • Add the following finding to Training disabilities prefer to utilize aquatics and Staffing: facilities at non -peak hours and they suggested providing more lifeguards at Some people with disabilities prefer to non - peak times. utilize aquatic facilities at non peak hours. r� 4 D A I O r1 county of Hawaii Summary of Public Workshops L, Department of Parks and Recreation Draft Review —March 1999 ADA Self- Evaluation and Transition Plan page 16 r- Aquatics Division (continued) Comment/Recommendation Response • Add the following recommendation to — Training and Staffing: Provide adequate lifeguard coverage at non peak hours to provide greater accessibility of aquatics facilities for — people with disabilities. Rules allow certified coaches or lifeguards to accompany individuals or groups during off - hours. Elderly Activities Division Comment/Recommendation Response _ • Participants did not support the • The recommendations for potential recommendations for a travel program programs that were discussed during for seniors. They did not feel that the staff workshops were removed from the +- Department should invest in inter -island final plan. trips when more people could be served through inclusive programs on the Big Island. Parks Maintenance Division J1 Comment/Recommendation Response UU • Participants recognized the important • Amend the recommendation in customer service role that could be Customer Service as follows: _ played by park maintenance staff Continue to develop a `Yes' attitude! members. Provide additional customer service training for maintenance staff members. When they are working in the parks, they may be the primary contact the department has with the public. Each maintenance person should be trained to _ interact effectively with the public. They should also be made aware that they are -- an important public relations link for the Department. r • Participants noted that accessibility • Add the following recommendation to improvements could more easily be Programs and Facilities: made and maintained if maintenance work orders complied with access codes. Ensure that maintenance work orders comply with access codes. _ 1 r County of Hawaii Su. a y of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ---i ADA Self - Evaluation and Transition Plan page 17 6.0 Transition Plan Comment/Recommendation Response • Participants placed a high priority on • Amend the section regarding the providing accessibility at the main priorities used to assist in the entrance of each park and recreation determination of specific program -based facility. barrier removal actions as follows: Path of travel to the portion of the facility where program activities take place (parking, walks, ramps, stairs, doors, corridors, etc). A high priority will be placed on providing accessibility at the main entrance of each facility. Section 6.1: Priorities Development Process 6.1.1 Public Participation Comment/Recommendation Response . r • Participants recommended including • Add the following statement to this "high need" as a basis for prioritizing section: facility improvements at county parks Participants recommended including and recreation facilities. "high need" as a basis for prioritizing facility improvements at county parks and recreation facilities. Section 6.3: Phasing Schedule Comment/Recommendation Response • Participants recommended that the • Amend this section as follows: Department make certain that at least The proposed schedule for barrier one fully accessible, high - priority removal is represented by the phasing facility is available in each district plan. Because the Department of Parks before making improvements at facilities and Recreation has a large number of with lower priorities. facilities, it is impossible to immediately renovate all facilities that create barriers to program access. Barriers to facilities will be removed systematically, countywide, to ensure equalityfrom district to district. Priority will be placed on ensuring that at least one fully accessible, high priority facility is available in each district before making improvements at facilities with lower priorities. Facilities identified in Phase One will receive a high priority for capital improvement funding. t tie • of Hawaii O Summary of Public Workshops Department of Parks and Recreation �-' Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 18 — 6.0 Transition Plan (continued) Comment/Recommendation Response • Participants recommended including • Amend the tables in Section 6.3 to priorities for barrier removal at county include priorities for barrier removal at playgrounds playgrounds in every district. • Participants requested that the priority for Keokea Beach Park in North Kohala be changed to an "A" priority. It is the primary location for Hawi and Kapa'au residents for family reunions, social and church picnics, graduation and birthday parties, etc. Priority improvements at Keokea Beach Park would include pro- viding accessible parking and restrooms. — • Participants reviewed and commented on • Some facilities were further prioritized facility priorities for access within "Priority A" and are shown as improvements. having priority "Al," "A2," etc. to indicate the preferred order of improvements. • The following table describes public • The following table describes -~ recommendations for adjusting the adjustments to the priorities for facilities priorities for facilities improvements at improvements. county parks and recreation facilities. 0 Priority Priority (A,B,C) Facility (A,B,C) Ka'u District Community and Senior Centers A3 Hawaiian Ocean View Estates A3 (private) Al Naalehu Park Clubhouse Al A2 Pahala Community Center A2 North Kohala District Community and Senior Centers A2 Kohala Senior Center A2 District Parks ._.. Al Kamehameha Al Beach And Shoreline Parks A Keokea (change priority C to A) C No change t_ r • t County of Hawaii O Sui. of Public Workshops Department of Parks and Recreation Draft Review —March 1999 --, ADA Self - Evaluation and Transition Plan page 19 J Priority Priority (A,B,C) Facility (A,B,C) North Kona District Community and Senior Centers A3 Hale Halawai A3 Ballfields A2 Kailua A2 Beach And Shoreline Parks Al Kahalu'u Al r Puna District Community Parks A Pahoa (change priority B to A) B No change South Hilo District Pools r B NAS (change priority C to B) B New priority Other Facilities A Pana'ewa Zoo (change priority B to A) B No change Tennis Courts A Lincoln Park (change priority B to A) B No change Ballfields A Mohouli (change priority to C to A) A New priority Neighborhood Parks A Mohouli (change priority C to A) C No change Beach And Shoreline Parks Al Coconut Island Al Al Liliuokalani Gardens Al A Richardson (change priority B to A) B No change South Kohala District r Community and Senior Centers Al Waimea Community Center Al Neighborhood Parks f A3 Waikoloa Park A3 Beach And Shoreline Parks A2 Spencer A2 r South Kona District Community and Senior Centers Al Yano Hall Al Tennis Courts J C Greenwell (change priority B to C) B No change Ballfields A Greenwell (change priority B to A) B No change r J • t 0 O County of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self-Evaluation and Transition Plan page 20 — 6.0 Transition Plan (continued) Comment/Recommendation Response • The following table describes • The following table describes — recommendations from Disability Rights adjustments to the priorities for facilities Hawaii for adjusting the priorities for improvements. facilities improvements at county parks — and recreation facilities. (Five DRH members participated in an email survey on April 9, 1999.) Priority Priority (A,B,C) Facility (A,B,C) — Puna District • Community and Senior Centers 7 Kea'au Community Center 7 4/6* Pahoa Community Center 4/6* — 3/5/6 Cooper Center 3/5/6 Gymnasiums 9 Mountain View 9 r Pools 5/10 Pahoa 5/10 — Ballfields 4 Shipman ( Kea'au) 4 Community Parks A3 Pahoa (change priority B to A) B No change District Parks 8 Kea'au (Shipman) 8 Beach And Shoreline Parks — 2 Ahalanui (2 votes) 2 ^, 1/4 Isaac Hale (Pohoiki) (3 votes) 1/4 South Hilo District Community and Senior Centers A3/8* East Hawaii Cultural Center 3/8* No change — (change priority B to A) A Waiakea Recreation Center A New priority 9 (change priority B to A -2 votes) 9 Gymnasiums 5/10 Hilo Armory 5/10 r 10 Civic Auditorium 10 L, B Hakalau (change priority C to B) C No change B Honomu (change priority C to B) C No change t— *Indicates more than one response. r a, u:-.b d • County of Hawaii O Su. ty of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 21 J Priority Priority (A,B,C) Facility (A,B,C) South Hilo District (continued) Pools 5/7 Kawamoto (Hoolulu Swim Stadium) 5/7 B NAS (change priority C to B) B New priority U Other Facilities r' 3 Mooheau Bandstand 3 A2/7 Pana'ewa Zoo (change priority B to A) 2/7 No change r Tennis Courts 9 Hoolulu Tennis Pavilion 9 A Mohouli (change priority C to A) C No change 6 6 Neighborhood Parks 8 Lincoln 8 A Mohouli (change priority C to A) C No change 5/6 , 5/6 J District Parks 2 Gilbert Carvalho Park 2 Beach And Shoreline Parks 1/2/3* Coconut Island (5 votes) 1/2/3* A James Kealoha (change priority C to A) C No change 4 4 2/3/4/7 Liliuokalani Gardens 2/3/4/7 3/4/5/6 Onekahakaha 3/4/5/6 A Richardson (change priority B to A) B No change 1/4 1/4 *Indicates more than one response. J r r J o ( ye k O Lounly of Hawaii Summary of Public Workshops Department of Parks and Recreation Draft Review —March 1999 ADA Self - Evaluation and Transition Plan page 22 r-- 7.0 County of Hawaii's Grievance Procedures for Complaints of Disability Discrimination • Section 7.2: Recommendations Comment/Recommendation • Response • Participants requested that the County of • Add the following recommendations to -- Hawaii provide its Rules and Section 7.2 and Section 5.13: Regulations Relating to the Grievance When requested, provide the County of Procedures for Complaints of Disability Hawaii 's Rules and Regulations — Discrimination in alternate formats. Relating to the Grievance Procedures for Complaints of Disability Discrimination in alternate formats. Add the following statement to the grievance procedure: This publication can be made available upon request in alternative formats. Requests can be made by calling (808) (Voice) or (808) (TDD). 1 La L. u t_ O t i Wilson Okamoto &Associates, Inc_ ) f C . ,,,, ; ,,, 1 1907 South Bcrctania Street, Suite 400 ri ii ; Honolulu, Hawaii 96826 OCT 1 4. 7998 Attention: Earl Matsukawa, Project Manager WILSON OKAMOTO4ASSOC.,i±4C Subject: American's With Disabilities Act Self Evaluation of Policies and Practices Related to Programs and Services of the J County of Honolulu Department of Parks and Recreation r 1 . ym a. At "fey nnaa.0 . ,rfA.4ralay'X`., -1 ir,4aaJ t, /taw' (4erd 264'e 4- « Atd 141 e7t At v - neat .t, i>,9tk' J LJ 1 J • (include additional sheets as necessary) (Please submit your comments to Wilson Okamoto & Associates, Inc. postmarked by October 21, 1998.) ., 0 0 Wilson Okamoto & Associates, Inc. - 1907 South Beretania Street, Suite 400 Honolulu, Hawaii 96826 — — Attention: Earl Matsukawa, Project Manager Subject: Americans With Disabilities Act _ Self Evaluation and Transition Plan for Policies and Practices Related to . Dept of Parks and Recreation Programs and Services — County of Hawaii — " v [V 0)% ° 'ar bra4/00 4.' R .. - .. ... .. .... . _. , M ( -i ca Q.t /Jr*-0rrt sr ( !"a l ft[ � YL rD Ur/� � Fcxj 1 � 1.,. 7......t .... _ - 4 t1 l i o G��s& ; i r # I l o re -L7 o et. -T-1:4 4 sa, 'f" 'tea el ck - - t� - re c,ti h 170 ✓t S ot s o c k ckv r '1n tf fZ S jrcr d •/ c-'� -- F 4 .1 -4- b k t e ■ d 7 k: 41'93 ; r1. r u r l.� (include additional sheets as necessary) PLEASE PRINT: Name: l , k rr 5 C 4 5 Phone: ' 1 / 6 Address: a 3:2 i 17 ! 3 R U (Please send comments to Wilson Okamoto & Associates, Inc. postmarked by Wed, _ March 31, 1999, or via fascimile or email by the same date to (808) 946 -2253 or woa(galoha.net.) 0 0 41/4 a.. • —' I presented the priorities section in your draft of the ADA self - evaluation for Parks and Recreation at our Disability Rights Hawaii meeting yesterday. Nineteen members attended and agreed on the following changes: -, Page 103: Puna District, Community Parks, Pahoa —change priority from B to A Page 104: South Hilo District, Pools, NAS- vhange priority from C to 13 Page 105: South Hilo, Other Facilities, Pana'ewa Zoo—change priority from B to A Page 105: South Hilo, Tennis Courts, Lincoln Park —change priority from B to A Page 105: South Hilo, Ballfields, Mohouli —change priority from C to A. Add fence J around basketball court to help in retrieving balls for wheelchair basketball Page 106: South Hilo, Neighborhood Parks, Mohouli —change priority from C to A Page 107: South Hilo, Beach and Shoreline Parks, Richardson —change priority from B to A I'd like to add my observation to page 66 under Recommendations for Travel Programs for Seniors. I feel very strongly that the county is not in the travel agency business (some of the staff r - run their own businesses on the side). Our focus needs to be on improving services ON OUR island: transportation, healthy recreation supports, outreach to underserved areas. Inter- island trips are fun. and some Seniors enjoy traveling, but only the wealthier C members are able to go. I believe the travel policy now is that staff members that organize off island trips do so on their own time, not as an official County activity. I do not support developing a "Senior Travel Agency" with County funds or staffing. It seems to duplicate services that are already available through travel agents. I support inclusive programs 100 %, but staff need more training to accomplish inclusive travel programs. I have traveled with people who use wheelchairs, and even though all arrangements were provided by an agcncy that Specialized in Accessible Travel, it was a bit of a nightmare. The display of the international symbol of access doesn't always mean it's accessible! I recommend caution here, careful research to avoid discrimination, and the provision of safe, fim opportunities for all Seniors. Again I don't feel the County should invest in inter -island trips when more people could be served in inclusive programs here at home. Thank you for including our comments in your important document. We are pleased to participate in plans that affect our community. If you have any questions please call me at 808- 966 -9285. J Sincerely, Alisa Mitchener -J r r • Disability Rights Hawaii O April 9, 1999 — Etnail Survey page 1 r Please take five minutes to respond by noon Friday April 9th. MAHALO! — The following arc the top "A" Priorities for upgrading Parks and Rec. facilities in Puna and South Hilo based on the County draft Self Eval list and current input from Disability Rights Hawaii ( *DRII recommended changes to draft 3/30/99). Program uniqueness, level of use by the public, and location (geographic distribution) were considered in making this list. Please rank them in order of importance to community and current need for improved accessibility. Number one should be the most important, useful facility that needs improvement for equal access. For a quicker survey list the top five in each district you feel need upgrading. Include any comments or new suggestions. Thanks! Sincerely, Alisa Mitchener J PUNA DISTRICT (RANK 1 -10) — Community and Senior Centers Kea'au Community Center Pahoa Community Center Volcano Park (Cooper Center) Gymnasiums Mountain View Pools Pahoa Ballfields Shipman Community Parks Pahoa* District Parks Kea'au (Shipman) -' Beach and Shoreline Parks Ahalanui Isaac Ilalc (Pohoiki) SOUTH HILO DISTRICT (RANK 1 -27) Community and Senior Centers Kamana (Hilo) Senior Center Kulaimano Community Center Papa'ikou Clubhouse Pomaikai Senior Center Housing (State) Gymnasiums Andrews Hilo Armory Civic Auditorium Kawananakoa Hall/Hualani O q .a. Disability Rights Hawaii April 9, / 999 Email Survey page 2 Piihonua Pools Kawamoto (Hoolulu Swim Stadium) Other Facilities Mooheau Bandstand Pana'ewa Zoo* unique family experience /potential for excellent programs Seven Seas Luau House Victor Wong Stadium Tennis Courts Hoolulu Tennis Pavilion Lincoln Park* Ballfrelds Gilbert Carvalho Hilo Bayfront soccer Fields Hoolulu Hualani Mohoulitadd fence around court to retrieve balls for wheelchair basketball Neighborhood Parks Lincoln Mohouli *good location to increase accessible park distribution Beach and Shoreline Parks Coconut Island Liliuokalani Gardens Onekahakaha Richardson* r J r-1 -J rn T. 1 ,p Disability Rights Hd}vaii 0 April 9, 1999 Email Survey page 3 Nanci's priorities per phone call survey: - Puna District 1 Isaac 14ale Beach Park (Pohoiki) 2 Ahalanui Beach — 3 Pahoa Community Park 4 Shipman Ballfield 5 Volcano Park (Cooper) 6 Pahoa Community Center 7 Kea'au Community Center 8 Kea'au (Shipman) District Park 9 Mountain View Gym 1 U Pahoa Pool "because it's already done" South Hilo District 1 Coconut Island (beach & shoreline) 2 Liliuokalani Gardens 3 Onekahakaha (beach) 4 James Kealoha (beach also known as "4 miles" upgrade from C to A) 5 Mohouli Neighborhood park 6 Mohouli Tennis Courts 7 Pana'ewa Zoo 8 East Hawaii Cultural Center 9 Waiakca Recreation Ccntcr (upgrade from B to A. Exercise for people w /disabilities is held here) 10 I Iilo Armory (often used as site for rummage sales) Alisa priorities: Puna District 1 Isaac ITale (Pohoiki hot pond, for uniqueness, usage, and family appeal) 2 Ahalanui 3 Volcano Park (Cooper Center) for geographic distribution, farmer's market — held here, tourist use. community & education potential _ 4 Pahoa Conununity Center used by seniors daily and heavy public use 5 Pahoa Pool for uniqueness and public use although it is state of the art — compliant for accessible features already South Hilo District 1 Coconut Island _ 2 Pana'ewa Zoo for Uniqueness, public use and family appeal, potential for education and volunteer opportunities 3 East Hawaii Cultural Center for uniqueness, historic, cultural and educational value, and location 4 Liliuokalani Park for uniqueness and family appeal 5 Onekahakaha beach park for location, uniqueness, gentle tide pools for family use 6 Mohouli Neighborhood Park for better distribution of accessible Parks -J tte t — Disability Rights Hawaii O April 9. 1999 r Email Survey page 4 -J 7 Kawamoto Pool for public use 8 Lincoln Park for location 9 Waiakea Rec Center for location and potential exercise programs May I comment that many of the A priorities are already accessible i.e.: Pahoa Pool, Seven Seas Luau Hose, and many of the Senior Centers. I value family experience, beaches, educational opportunity and possibilities for volunteerism or employment, and we need to focus on those places that need better access. Email response from Karen: These are the only ones that we know and like to have access. 1. Richardson 2. Coconut Island 3. Mooheau bandstand 4. Pohoiki 5. Beach & shoreline parks 6. Volcano park 7. Onekahakaha 8. Lilioukalani gardens 9. Edith Kanaka tennis stadium 10. Civic Stadium r Email response from Ron: South Hilo only, top priorities of the whole list Panama Zoo Gilbert Carvalho Park _ Coconut Island Richardson Milo Armory Email respon e from Gail: As for my priority list, please put whatever order you have as my list for the District of Puna. For the District of South Hilo, my top five would be the following: Pana'ewa Zoo Coconut Island I,iliuokalani Gardens Onekahakaha Beach — Kawamoto Pool PLEASE NOTE THE FOLLOWING CHANGES /ADDITIONS TO THE DRH — MEETING NOTES FRRM 3/30: _ SOUTH HILO DISTRICT: GYMS Hakalau from C to B Honomu from C to B NAS POOL from C to B r Email report received from Alisa Mitchener, DRH U'7/ i�:•ao �ui'u'i ury rGrto�n� w. ua�nn. �.iac.� ..�� i 0 0 Rf' �. 4i; COMMISSION ON PERSONS WITH DISABILITIES : .1: 919 Ala Moana Boulevard, Room 101 • Honolulu, Hawaii 96814 4, ' ' . Ph. (808) 586- 8121(V(FDD) • Fax (808) 586 -8129 April 19, 1999 Wilson Okamoto and Associates. Inc. r 1907 South Beretania Street Suite 400 Honolulu, HI 96826 ATIN: Mr. Earl Matsukawa, Project Manager SUBJ: County of Hawaii Draft Self - Evaluation and Transition Plan for the Department of Parks and Recreation Dear Mr. Matsukawa, r-- The Commission is in receipt of the Draft Self - Evaluation and Transition Plan for Hawaii County Department of Parks and Recreation submitted for public review. We acknowledge that the public hearing dates have passed, but due to an unforeseen emergency, our staff was not able to provide comments at that time. We would like to offer the following general comments. 1. Overall, the Plan is very comprehensive, and substantively has incorporated all the comments that either we raised directly, or which were brought m our attention at the public hearings. 2. We would suggest that throughout Sections 4.0 and 5A, the document be changed from "Recommendation" to "Action Step ". The wording will also need to be changed slightly. We believe that it is imperative that the Self - Evaluation contain a definitive statement of what the County intends to do, rather than just the consultant's recommendations as to a desired course of action. Example... Item 4.1 Current wording format: Proposed wording format: Recommendation Action Step These materials should be available in These materials will be available by the alternative formats upon request: large- Department in alternative formats upon format, Braille, audio tape, and/or request: large format, Braille, audio simplified language. tape, and/or simplified language. —J 3. Item 5.12 Programs and Facilities, Ensuring Compliance with the ADA, states that the County will use the most restrictive requirements of Uniform Federal Accessibility Standards (UFAS) and Americans with Disabilities Act Accessibility Guidelines (ADAAG) for its design standards for County - funded public developments. Adherence to either is permissible —' bU /04/77 1J :47 LUi'lI'I UIY rCRpUICJ W. u./1Jnrl1Ll I • CJ 0 0 under Title II of the ADA. New developments and renovations must comply with these standards. State law, §103 -50 Hawaii Revised Statutes (HRS), requires compliance to ADAAG and any other standards set forth by the State Architectural Access Committee. It also requires a review process on all the plans and specifications of the County prior to construction. This is not always happening. We suggest that this section be expanded to the _ following: The County will ensure that all buildings and facilities conform to the requirements of the ADAAG, per Title 11 of �the ADA for county funded public developments. New developments and renovations must comply with these standards. All county plans and specifications for the construction of buildings, facilities, and sites shall be reviewed by the Commission on Persons with _ Disabilities prior to construction. No project shall proceed to construction without a completed and clean document review from the Commission. The County shall develop a procedure to ensure that the County ADA Coordinator is informed of all plans prior to construction to ensure compliance with accessibility requirements. 4. Item 5.12 Programs and Facilities, Private Development on County-Owned Property raises a long - standing problem with volunteer or non - county funded projects. We agree with the recommendations to develop a policy to resolve this issue. This policy should include the — same language as stated above in #3, as § 103 -50 HRS also encompasses projects which are privately- funded but are constructed on behalf of the County. 5. We recommend that Section 6.3 Transition Plan Phasing Schedule contain a cost estimate and proposed implementation date by fiscal year. Although this Transition Plan is already late according to federal guidelines, the guidelines do require a timeline to be indicated. 6. Section 5.14 Ongoing Accessibility Improvements indicates an ongoing role for the Mayor's Committee on People with Disabilities in insuring access compliance. While this is commendable and provides for grassroots support at the county level to include citizens with disabilities, we am concerned that this role is not clearly identified, nor will it be clear without a) clear directions from the Mayor, b) some authority and responsibility, c) inclusion of — individuals with more expertise in monitoring and evaluating, and a modest budget. We strongly urge that these issues be discussed and included in the Plan's action steps. Thank you for this opportunity to comment. Sincerely, FRANCINE WAI _ Executive Director cc: Moore Iacofano, Inc. Norm Oleson, Hawaii County _ ADA Coordinator a r