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Home My WebLink AboutCOM 0109.000 2012-2014 .e..Y �,, Walter K.M.Lau ' Managing Director William P.Kenoi /• + � � •• Mayor _-_ "� _ • Randall M.Kurohara • �• i`�.' Deputy Managing Director • Oi NJ' Aguat TIffirt oft.**tor 25 Aupuni Street,Suite 2603 • Hilo,Hawai`i 96720 • (808)961-8211 • Fax(808)961-6553 KONA: 74-5044 Me Keohokalole Hwy.,Bldg.C • Kailua-Kona,Hawai`i 96740 (808)323-4444 • Fax(808)323-4440 January 9, 2013 1.'1 The Honorable Dennis "Fresh" Onishi Chair, Committee on Governmental Relations and Economic Development Hawai'i County Council 25 Aupuni St. Hilo, HI 96720 Dear Chairman Onishi and Committee Members: It is my pleasure to submit for your confirmation the appointment of Mark Ow as County of Hawai'i Director of Information Technology, pursuant to the requirements of the Charter of the County of Hawai'i. Mr. Ow served as the County of Hawai'i Director of Information Technology from June 2012 to December 3, 2012. During this period he worked effectively within the Information and Technology Department overseeing County Information Technology operations island-wide. Pursuant to Rule 5(6) (g) of the Rules of Procedure and Organization of the Council of the County of Hawai'i, we respectfully request a waiver of this nomination through Committee so that it may be considered by the full Council on February 6, 2013. Attached is a copy of Mr. Ow's resume. Should you have any questions, please feel free to contact me. Aloha, Billy Kenoi MAYOR Attachment Council Action Due By: March 19, 2013 Last Council Meeting: March 13, 2013 Comm. o. (Q Ref. To: Gt.� Ref. Date,.JAN 2 5 2013 -- County of Hawaii is an Equal Opportunity Provider and Employer. MARK Ow 75-6118 Lea Place Kailua-Kona, HI 96740 (808) 217-7440 mobile mow29@hawaii.rr.com Highly accomplished Director with domestic and worldwide experience. Deep experience in the design, planning, and implementation of Enterprise systems. Extensive leadership experience in cost center budget management/forecasting, expense management, P&L responsibility, business process re- engineering, and the development of high performance teams. Results-driven with a proven ability to achieve business goals with high customer satisfaction levels. Highly creative in the implementation of new, high growth initiatives. Thrives in high energy environments that focus on creative solutions. Director level experience in leading technical teams. CORE COMPETENCIES Senior Management Enterprise Systems&Networking Employee Development P&L Management Executive Presentations Technical Leadership Process Re-engineering Operations Management Customer Service PROFESSIONAL EXPERIENCE County of Hawaii 6/12 to present Director Responsible for the Department of Information Technology. Developed a Four Year strategy in alignment with the State of Hawaii's New Day Plan and the State of Hawaii's Information Technology Transformation Plan. Brocade Communications 9/08 to 11/10 Senior Manager Management responsibility for 13 field Systems Engineers for the Western Region. Technical management for the planning, design, and implementation of LAN, WAN, Wireless, and Storage Area Networking solutions to the largest enterprise customers in the Region. Responsible for customer post sales escalations, product requirements feedback, OEM technical training, and employee development. Microsoft Corporation 5/07 to 9/08 Director Leadership responsibility for the Microsoft Technology Customer Center in Silicon Valley, California. Led a 9 person technical engineering team. Overall responsibility for the planning, design, and implementation of Briefmg sessions, Architectural Design sessions, and Proof of Concepts. Responsible for a 200+ server and 100+terabyte production data center. • Delivered a 13 to 1 return on investment for the Center. • Overachieved plan metrics by 136%, achieved customer satisfaction ratings of 8.43 out of 9.0. • Led the design and development of the Microsoft Unified Communication Reference Architecture that was deployed worldwide. Mark Ow DELL, INC. 5/97 to 5/07 Director Served as a Sr. Manager and Director in a progression of leadership roles including Enterprise Systems Consulting Global Lead, Technical Briefing Center Director, and the development of the Solution Excellence Center. Created a Storage Area Networking design, analysis, and implementation center. Leadership responsibility for teams as small as 8, to national organizations of 85. One of only two Directors to achieve 100% employee satisfaction scores out of 3750 managers. • Directed the Global Enterprise Systems Consultant organization of 85 people to achieving or exceeding objectives 17 out of 18 quarters. Directly managed 8 Regional managers distributed across the US. Responsible for a$440M annual business. • Director level responsibility for the Worldwide Technical Briefmg Center with a production data center of over 600 servers and 6 storage area networks (200 TB) using EMC Clariion, Symmetrix, and Centera arrays. Demonstrated a United Kingdom to US Exchange Disaster recovery solution. • Started an Enterprise Solutions professional services organization that grew into a $400M business. Managed the complete development, planning, and implementation of Storage Area Networks and HPCCs across the US. Replicated processes to EMEA and APAC. • Demonstrated the usage of Altiris, Microsoft SMS, and VMWare with Dell Blade servers for automatic provisioning of virtual machines for disaster recovery and availability. • Led a Business Process Improvement Green Belt project for Storage Area Networks which saved the company over $150M in 3 years and increased the EMC SAN implementation quality from 18%to 85%in one quarter. AT&T Wireless 7/95 to 4/97 Manager, Technical Marketing Department Directed the technical marketing activities for the Wireless Data Division US wide. Led the design, implementation, and market roll out for the first cell phone based, internet services in the US. Led a team of 16 marketing, engineering, and Systems Engineers. Led the design, development, deployment of the production messaging, web, and accounting systems using 15 SUN E1Ok servers, EMC storage, and Cisco Catalyst 6000s. Apple Computer 12/88 to 7/95 Consulting Engineer US wide responsibility for customer executive briefmgs, conference keynote presentations, and the largest customer networking projects. Area of expertise included Macintosh system design, LAN/WAN architecture, mainframe interoperability, and handheld application development. Designed and implemented two, state wide medical information networks in Oklahoma and Hawaii. Systems Engineer of the quarter and year awards for sales excellence. Hewlett-Packard 1/84 to 12/88 Senior Network Engineer Western regional resource for large customer sales opportunities and consulting engagements. Consulting experience in IBM mainframe, Unix, DEC and other system networking. Regional consultant of the year award winner for sales excellence. Designed and implemented National support processes for Network support. 2nd engineer hired to start the Enterprise National Technical Response Center. 2 Mark Ow EDUCATION & CERTIFICATIONS Bachelor of Science, Computer Science. University of Hawaii, 12/83. Electives included graduate level satellite data communications courses. Business Process Improvement Green Belt, Microsoft Certified Systems Engineer, Brocade Certified Fabric Professional. 3 DENNIS"FRESH"ONISHI �`'`•�-°i•"•'!k,'•. KAREN EOFF Chairperson - ^ �%�, BRENDA FORD - ZENDO KERN Vice Chair •+fit " �•` VALERIE POINDEXTER ...F Si' MARGARET WILLE J YOSHIMOTO HAWAI`I COUNTY COUNCIL County of Hawai`i Hawai'i County Building 25 Aupuni Street Hilo,Hawaii 96720 January 18, 2013 J Yoshimoto, Chairperson Hawai`i County Council 25 Aupuni Street Hilo, Hawai`i 96720 RE: Communication No. 109 : Confirmation of Mark Ow as the County of Hawai`i Director of Information Technology Pursuant to Section 2(g) of Rule 4 of the Rules of Procedure of the Council of the County of Hawai`i, this written request is submitted with my approval that the above-referenced matter be waived from the Committee on Governmental Relations and Economic Development to the full Council for immediate action. In reviewing this matter, timely approval is crucial. It is therefore advantageous that approval is granted and the matter be placed onto the next Council agenda for review. However, in the event this request is denied, for whatever reason, I understand the matter shall be referred to the Committee on Governmental Relations and Economic Development for placement on its future agenda. Sincerely, Dennis "Fresh" Onishi, Chair Committee on Governmental Relations and Economic Development Approved/Date/Waive to Council: Disapproved/Date/Refer to GREDC: J Yoshimoto, Council Chair J Yoshimoto, Chairperson Hawaii County Council Hawai`i County Council DO/ps Hawai`i County is an Equal Opportunity Provider and Employer