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HomeMy WebLinkAboutCOM 0755.001 2016-2018 Harry Kim "o�Nt f_`.............. Deanna S. Sako Mayor °•' ` Director A‘•. -eft . "• SQL o�Tt— Nancy Crawford d 1.0c= 10ii=•MO."• Deputy Director a;' County of Hawaii Finance Department 25 Aupuni Street,Suite 2103 • Hilo,Hawai`i 96720 (808)961-8234 • Fax(808)961-8569 , March 1, 2018 ° - Valerie Poindexter, Council Chair and r9C)"`- - - Members of the Hawai`i County Council ==' =-.ym Hawai`i County Council ' 25 Aupuni Street ; , �- Hilo, Hawai`i 96720 The budget and program reviews for the County of Hawai`i's Departments and Agencies will begin on April 17, 2018. I am enclosing a booklet containing the reports entitled, Six Month Progress Report on Program Objectives for FY 2017-18 and Final Status Report on Program Objectives for FY 2016-17. These reports provide information to the members of the County Council so they may evaluate our program accomplishments for the first 6 months of the current fiscal year and for the last fiscal year. Should you have any questions or need more information, please don't hesitate to call Nancy Kelly, Budget Administrator at 961-8259. Thank you very much. Deanna S. Sako Director of Finance APPROVED: ttAir:r) , tvv7_N1 Harry Kim Mayor Enc. Comm. No. 75C. S• I Ref. To: Ref. Dote Date LIAR Q 1 ma Hawai'i County is an Equal Opportunity Employer and Provider COUNTY HAWAI ' I -Mw . ..... so; it Departmental & Agencies' SIX MONTH PROGRESS REPORT ON PROGRAM OBJECTIVES FOR FY 2017-18 and FINAL STATUS REPORT ON PROGRAM OBJECTIVES FOR FY 2016-17 Table of Contents Within each of the following departmental, agency, or fund section, contains the: • Six Month Progress Report on Program Objectives for FY 2017-18 (white pages) • Final Status Report on Program Objectives for FY 2016-17 (yellow pages) 1. Aging 2. Civil Defense Agency 3. Corporation Counsel 4. County Council + County Clerk 5. County Physicians 6. Elderly Activities 7. Environmental Management 8. Finance 9. Fire 10. Human Resources 11. Information Technology 12. Legislative Auditor 13. Liquor Control 14. Management 15. Mass Transit Agency 16. Miscellaneous Accounts 17. Parks & Recreation 18. Planning 19. Police 20. Prosecuting Attorney 21. Public Works 22. Research and Development 23. Highway Fund 24. Sewer Fund 25. Cemetery Fund 26. Bikeway Fund 27. Beautification Fund 28. Vehicle Disposal Fund 29. Solid Waste Fund 30. Golf Course Fund 31. Geothermal Relocation & Community Benefits Fund 32. Housing Fund 33. Geothermal Asset Fund 1 AGING AGING AGING Maximizing opportunities for seniors to age well, remain active, and enjoy quality lives while engaging in their communities. 1. Community Planning and Development/Healthy Aging Initiative a. By June 2018 HCOA will have trained 45 additional participants in the Better Choices, Better Health—Ke Ola Pono Program and 70% (seven out of ten) of these participants will be surveyed with results showing an improvement or maintenance of their physical health status six months after the end of each workshop. For the first half of the fiscal year, 15 people have participated in the Better Choices, Better Health—Ke Ola Pono Program. Survey are mailed six months after the end of the class and therefore results are not yet available. b. By June 2018, at least eight more Lay Leaders will be trained. On September 13, 2017, a Lay Leader Training was held at the West Hawaii Civic Center where five new Lay Leaders received their certification in the Diabetes Self-Management program (DSMP). Another Lay Leader program is planned for March of 2018 for CDSMP and DSMP which will insure this goal will be met. Forging partnerships and alliances that will give impetus to meeting Hawai`i's greatest challenges of the aging population. 2. Fully-Operational Aging and Disability Resource Center a. By June 2018, HCOA's (Hawaii County Office of Aging) ADRC (Aging and Disability Resource Center) will be fully-operational, all while the State honors HCOA's business and clinical model of services, and ADRC staffing will parallel the demand for services. The State has not been able to re-evaluate our ADRC for fully-functional compliance. Yet, both East and West Hawaii ADRC is a fully-staffed and fully-operational information, referral, and options counseling center for seniors and people with disabilities. In this regard, HCOA has a fully- functional ADRC at both the East and West Hawaii offices. Six Month Progress Report on Program Objectives for FY 2017-18 1 AGING AGING b. By June 2018, a 2%increase in call-ins and walk-ins will be expected at both the East and West Hawai`i ADRC. In the past six months there has been an increase in call-ins and walk-in. Consequently, HCOA's additional staffing and STEP (Senior Training Employment Program) workers has been a blessing. Developing a statewide ADRC system for older adults and their families to access and receive Short/Long Term Support Services (S/LTSS) within their respective counties. 3. Improved access to Aging and Disability Resource Center Services a. By June 2018, 8-out-of 10 individuals (80%) who make contact with any of the ADRC sites will have their questions and concerns answered to their liking, and 9-out-of 10 individuals (90%) will perceive services as delivered in a professional manner with respect and aloha. Recent surveys shows a 95% satisfaction with how information, referral, and options counseling services are delivered. Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Short/Long Term Services and Supports, including supports for families and caregivers. 4. Home and Community Based Services and Caregiver Support a. By June 2018, HCOA (through its case management contracted provider)will meet the service needs of 350 consumers of which at least 80%will remain in their home three months following formal services. Services for case management has increased over 2% and a recent contract modification with our case management agency (Services for Seniors)was enacted to accommodate the growing number of seniors needing case management services. Through November 30, 2017, 285 consumers have received services through our case management agency. Because clients are coming in with more chronic illness, a larger percentage are being transferred to a higher level of care like a nursing home or hospice, therefore current data shows that approximately 75% of seniors remain in their home after discharge. Although this is still above the industry standard, it does fall short of our 80% goal. Six Month Progress Report on Program Objectives for FY 2017-18 2 AGING AGING • b. By June 2018, caregiver supports and services will increase by 2%. In 2018, HCOA will reach the following caregivers: 300 conference participants; at least 50 hours of counseling, peer support groups and training; 50 caregivers receiving respite services; and at least 25 consumers receiving care giving supplemental services. We have supported over 100 caregivers. We held a conference with partnership with AARP at the Church of Holy Cross which attracted about 100 participates. Through our contract providers,we provided over 50 hours of counseling already, and over 50 caregivers have received respite services; and at least 25 consumers have already received care giving supplemental services. Optimizing the health, safety, and independence of Hawai`i's older adults. 5. Public Education and Protection a. By June 2018, at least 100 participants will be made aware of elder abuse and neglect. HCOA provided several presentations at the ADRC, including a presentation to Hawaii Island Legislative Delegation on elder abuse and neglect. b. A minimum of 2,060 units of legal services to an estimated 310 individuals provided to address the need for information about legal: advice, counseling, and representation. As a result, 80% of cases opened have satisfactory resolution. Approximately one senior a day is being referred for Legal Aid for legal assistance. With this trend we will reach our goal of 310 seniors. As of December 31,2017 our contractor has provided 279 units of legal services. Current results show that at least 80% of recipients of this service are satisfied. c. By June 2018, a minimum of 4,200 householders, physician offices, and organizations receive the monthly publication called the "Silver Bulletin," which aims to increase the knowledge of and access to benefits and programs for older individuals and their caregivers in Hawai`i County. Six Month Progress Report on Program Objectives for FY 2017-18 3 AGING AGING The Silver Bulletin News Letter is now being completed by volunteers. Because of this,we have reduced printing from 4,200 to about 3,600 and have allowed the option of receiving the Silver Bulletin on the web. This does not mean we have reduce our readership list, instead we have reduced the bulk orders given to doctor offices, senior centers, congregate meal sites, etc. For example, instead of giving 600 copies to Elderly Activities Division,we now give 300 copies. These offices and departments can make more copies if they wish. Special Note: Contracts to the Elderly Activities Division,Department of Parks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Training and Employment • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Volunteer Services Six Month Progress Report on Program Objectives for FY 2017-18 4 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. The Committee on People with Disabilities was formed in December, 2017. The committee has been unable to meet this fiscal year because they have not been able to meet meeting quorum requirements. 2. Work with disabilities community to help improve education and public awareness. The Committee on People with Disabilities was formed in December, 2017. The committee has been unable to meet this fiscal year because they have not been able to meet meeting quorum requirements. 3. Continue to improve accessibility of County facilities and programs for people with disabilities. The Committee on People with Disabilities was formed in December, 2017. The committee has been unable to meet this fiscal year because they have not been able to meet meeting quorum requirements. Six Month Progress Report on Program Objectives for FY 2017-18 5 Thisa e intentionallyleft blank Pg AGING __ _.�_.��_...._.�....._____._......._.. AGING Maximizing opportunities for seniors to age well, remain active, and enjoy quality lives while engaging in their communities. 1. Community Planning and Development/Healthy Aging Initiative a. By June 2017 HCOA will have trained 45 additional participants in the Better Choices, Better Health—Ke Ola Pono Program and 70% (seven out of ten) of these participants will be surveyed with results showing an improvement or maintenance of their physical health status six months after the end of each workshop. Thirty-three additional participants received healthy aging training in fiscal year 2017. Over 70% of these participants showed improvement or maintenance of their health after the end of each workshop. b. By June 2017, at least eight more Lay Leaders will be trained. Chronic Disease Self-Management Program (CDSMP) Community Leader Training took place in West Hawai`i. Five lay leaders completed the course. Forging partnerships and alliances that will give impetus to meeting Hawai`i's greatest challenges of the aging population. 2. Fully-functional Aging and Disability Resource Center a. By June 2017, HCOA's ADRC will be granted fully-functional status, compromises will be reached regarding data consolidation, HCOA's business model, and funding to provide services will be on-going. HCOA ADRC is still in the process of obtaining fully-functional status obtaining six out of the ten required criteria, and the State has not been willing to re-evaluate HCOA even after multiple requests by Executive Kimo Alameda. b. By June 2017, a 2%increase in call-ins and walk-ins will be expected at both the East and West Hawaii ADRC. The ADRC has enacted a process for providing follow-up to consumers who received information and referral or options counseling from ADRC. This process has improved our consumers' outcomes, especially in cases where the Final Status Report on Program Objectives for FY 2016-17 1 AGING AGING consumer was unable to connect with service providers that they were referred to by the ADRC. HCOA has experienced over 2% increase in calls, walk-ins, and website request for assistance. Developing a statewide ADRC system for older adults and their families to access and receive Long Term Support Services (LTSS) within their respective counties. 3. Improved access to Aging and Disability Resource Center Services a. By June 2017, all individuals (100%) who make contact with any of the ADRC sites will have their questions and concerns answered and most individuals (90%) will perceive services as delivered in a professional manner with respect and aloha. Survey results of a consumer show that over a 90% satisfaction rate with the services they received from the ADRC. b. The HCOAs language access plan will be implemented and potential consumer/caregivers who speak English as a second language will receive • communication in their language as well as translated material as needed. The language access plan is completed and the staff is trained on how to use the access line when translation services are provided. We also have the ADRC basic brochure translated in ten different languages. Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Long Term Services and Supports, including supports for families and caregivers. 4. Home and Community Based Services and Caregiver Support a. By June 2017,HCOA (through its' case management contracted provider) will meet the service needs of 350 consumers of which at least 80%will remain in their home three months following formal services. Over 70% of consumers surveyed remained in their home three months after discharge. We are learning that consumers are aging in place with more severe health conditions as previously known. We are watching this trend as we network with our aging partners. Final Status Report on Program Objectives for FY 2016-17 2 AGING AGING b. By June 2017, caregiver supports and services will increase by 3%. In 2017, HCOA will reach the following caregivers: 400 conference participant; at least 50 hours of counseling, peer support groups and training; 50 caregivers receiving respite services; and at least 25 consumers receiving care giving supplemental services. In FY 2017, HCOA contracted for over 40 hours of individual counseling, peer support groups, and training to help caregiver's better cope with the burdens of caregiving. HCOA also contracted to service more than 80 caregivers providing them with over 4,800 hours of temporary relief from their caregiving responsibilities at home or in an adult day care setting. Optimizing the health, safety, and independence of Hawai`i's older adults. 5. Public Education and Protection a. By June 2017, at least 100 participants will be made aware of elder abuse and neglect. 80% of registered conference and workshop participants surveyed will state two forms of elder abuse and share two possible prevention methods. Approximately 50 individuals participated in the Kupuna Alert Program. 500 participants received the Caregiver monthly newsletter which provides information on elder abuse. Surveys assessing senior awareness will be conducted in the following months. b. A minimum of 2,060 units of legal services to an estimated 310 individuals provided to address the need for information about legal: advice, counseling, and representation. As a result, 80% of cases opened have satisfactory resolution. HCOA's Elder Abuse Prevention Program provides a variety of legal services for people at risk for abuse or long-term placement. During the fiscal year, HCOA contracted Legal Aid for the provision of legal services to an estimated 240 individuals with 80% of cases resulting in a satisfactory resolution. However, HCOA and Legal Aid did not meet the minimum 2,060 unit of services and will need to better market this service. Final Status Report on Program Objectives for FY 2016-17 3 AGING AGING c. By June 2017, a minimum of 4,200 householders, physician offices, and organizations receive the monthly publication called the "Silver Bulletin,"which aims to increase the knowledge of and access to benefits and programs for older individuals and their caregivers in Hawai`i County. Silver Bulletin has reached over 4,800 households, physician offices, and organizations thus far. Special Note: Contracts to the Elderly Activities Division,Department of Parks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Training and Employment • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Volunteer Services • Final Status Report on Program Objectives for FY 2016-17 4 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. The new administration is still in the process of confirming its members to this committee. 2. Work with disabilities community to help improve education and public awareness. The Committee on People with Disabilities meet throughout the year and these meetings are open to the public. 3. Continue to improve accessibility of County facilities and programs for people with disabilities. Alisa Mitchner, Countyof Hawaii ADA Recreation Specialist, has taken Terri's P place and reported on efforts by the County to improve accessibility for persons with disabilities including: • Establishment of the County of Hawaii Hele-On Kako`o (paratransit system) • Improvements to sidewalk in front of Kea'au post office • Sidewalk improvements on Kino`ole St. • Improving performance of pool lifts • Installation of audible pedestrian signal at corner of Kamehameha Ave. & Manono St. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank CML D AGENCY CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Complete the annual review and update of all Hawai`i County Civil Defense Agency Emergency Operations Guides and Response Plans. Currently in progress. Approximately 50% complete 2. Maintain a County of Hawai`i disaster and hazard training plan and schedule to facilitate the annual review and exercise of high risk hazard (Tsunami, Hurricane, and Earthquake) emergency operations guides and response plans. Currently in progress. Approximately 50% complete. 3. Develop and maintain a community education and outreach program to encourage and foster resiliency through: Integration of community participation in the elements of disaster management; more effective Communication and Coordination with community groups and organizations; Empowering communities to develop and implement strategies at their level to improve resiliency. This outreach effort will refer to the acronym "ICE" that highlights the tenets of Integration, Communication/Coordination, and Empowerment. Currently in progress. Approximately 30% complete 4. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web based platforms to post and disseminate emergency information. Currently in progress. Approximately 60% complete. 5. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. Six Month Progress Report on Program Objectives for FY 2017-18 1 CIVIL DEFENSE AGENCY CIVIL DEFENSE c. Facilitate, submit, track, and process requests for assistance (RFA's) and or requests for information (RFI's) during emergency operations and the activation of the Emergency Operation Center (EOC). d. Conduct and facilitate preliminary damage assessments during emergencies and disasters. e. Inventory and track all local (Hawai`i Island) disaster response resources. In progress and 50% complete 6. Conduct an annual review of existing and new facilities being designated or considered as emergency shelters in partnership with the Department of Education, American Red Cross, Hawai`i County Department of Parks and Recreation, and with the Hawaii Emergency Management Agency. In progress and 25% complete 7. Continue to participate in the administration of the County of Hawai`i Radio System Upgrade Project. Project is in progress and approximately 80% complete. 8. Continue to administer the Department of Homeland Security Grant Program for the County of Hawai`i as administered by the Hawaii Emergency Management Agency and the State Department of Defense. Utilize Homeland Security funds to enhance the Emergency Operations Center (EOC), develop EOC continuity and contingency plans, develop programs to integrate social media into our operations and develop supply • caches throughout the county in support of shelters and mass care initiative. • In progress and 50% complete 9. Conduct annual review and update of hazard maps to include but not limited to the tsunami evacuation maps, and provide updates to appropriate departments and agencies on an annual basis. Six Month Progress Report on Program Objectives for FY 2017-18 2 CIVIL DEFENSE AGENCY CIVIL DEFENSE Due to the lack of dedicated GIS support to the department, this project continues to experience delays. The development of draft maps and eventual final maps is contingent upon GIS support. 10. Identify and develop a siren installation, upgrade, repair, replacement, and preventative maintenance program in accordance and coordination with Hawai`i Emergency Management Agency Capital Improvements Program (CIP) Funding plan and through private subdivision developers. In progress and approximately 85% complete. Hawaii Emergency Management Agency continues to install new sirens and replace aging sirens around the island. Six Month Progress Report on Program Objectives for FY 2017-18 3 This page intentionally left blank Six Month Progress Report on Program Objectives for FY 2017-18 CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Complete the annual review and update of all Hawai`i County Civil Defense Agency Emergency Operations Guides and Response Plans. Currently in progress. Approximately 70% complete 2. Maintain a County of Hawaii disaster and hazard training plan and schedule to facilitate the annual review and exercise of high risk hazard (Tsunami, Hurricane, and Earthquake) emergency operations guides and response plans. Currently in progress and 50% complete 3. Develop and maintain a community education and outreach program to encourage and foster resiliency through: Integration of community participation in the elements of disaster management;more effective Communication and Coordination with community groups and organizations; Empowering communities to develop and implement strategies at their level to improve resiliency. This outreach effort will refer to the acronym "ICE" that highlights the tenets of Integration, Communication/Coordination, and Empowerment. Currently in progress and 50% complete 4. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web based platforms to post and disseminate emergency information. In Progress and 75% complete. Conducted meeting with Department of Water supply regarding use of our mass notification system for notifying DWS customers of scheduled and unscheduled water outages as well as water conservation notices. Final Status Report on Program Objectives for FY 2016-17 1 CIVIL DEFENSE AGENCY CIVIL DEFENSE 5. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. c. Facilitate, submit,track, and process requests for assistance (RFA's) and or requests for information(RFI's) during emergency operations and the activation of the Emergency Operation Center(EOC). d. Conduct and facilitate preliminary damage assessments with the various emergencies and disaster events. e. Inventory and track all local (Hawai`i Island) disaster response resources. In progress and 75% complete 6. Conduct and annual review of existing and new facilities being designated or considered as emergency shelters, in partnership with the Department of Education, American Red Cross, Hawaii County Department of Parks and Recreation, and State Civil Defense. In Progress and 75% complete 7. Continue to participate in the administration of the County of Hawai`i Radio System Upgrade Project. In Progress. Project is 90% complete 8. Continue to administer the Department of Homeland Security Grant Program for the County of Hawaii as administered and directed by the State Civil Defense Agency and the State Department of Defense.Utilize Homeland Security funds to enhance the Emergency Operations Center (EOC), develop EOC continuity and contingency plans, develop programs to integrate social media into our operations and develop supply caches throughout the county in support of shelters and mass care initiative. In progress and 60% complete Final Status Report on Program Objectives for FY 2016-17 2 CIVIL DEFENSE AGENCY CIVIL DEFENSE 9. Conduct annual review and update of hazard maps to include but not limited to the tsunami evacuation maps, and provide updates to appropriate departments and agencies on an annual basis. Due to a lack of dedicated GIS support to the department, this project continues to experience delays. The development of draft maps and eventual final maps is contingent upon GIS support. The GIS person recently returned to work after an extended outage. We will work with IT to get this project going again. 10. Identify and develop a siren installation, upgrade, repair, replacement, and preventative maintenance program in accordance and coordination with Hawai`i Emergency Management Agency/State Civil Defense CIP Funding plan and through private subdivision developers. In progress and approximately 90% complete. Hawai`i Emergency Management Agency continues to install new sirens and replace aging sirens around the island. Final Status Report on Program Objectives for FY 2016-17 3 This page intentionally left blank S CORPORATION COUNSEL CORPORATION COUNSEL LITIGATION DIVISION 1. Offer training opportunities to each litigator at least twice a year, to provide them with tools to effectively represent the County and its employees. Litigators are receiving appropriate training. 2. Have at least monthly litigation meetings to review the status of cases, hear concerns and provide training and guidance. Although meetings have been taking place, they are not held every month. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. The litigation team has been properly monitoring pending lawsuits and settlement is recommended only when justified. 4. Revise and update forms relative to representation of multiple defendants in a single matter in order to provide timely and accurate disclosure of potential conflicts and ensure compliance with the Rules of Professional Conduct. Forms have been updated. Six Month Progress Report on Program Objectives for FY 2017-18 1 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. Due to limited funding,training was done in-house and through local and web- based opportunities. 2. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. 836 documents were reviewed, of which 97.1% were reviewed within seven days. 3. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 53 documents were drafted, of which 67.9% were completed within 21 days. 4. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 252 legal opinions were drafted, of which 74.2% were completed within 21 days. 5. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects, which are time-and resource-consuming. For requests not requiring a formal written response or extensive research, to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects, to the extent possible, requests shall be completed within the time frame allocated for the project 72 requests for legal assistance were researched and responded to, of which 75% were completed within 21 days. Six Month Progress Report on Program Objectives for FY 2017-18 2 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 6. Training for County Officers and Employees, and Board and Commission Members. In an effort to be proactive and keep our clients informed of relevant legal requirements and changes in the law, the Division will provide various trainings for at least 500 County officers and employees. Each attorney will provide at least one training. 432 County officers and employees attended training offered by this department. 87% of the attorneys provided at least one training. • 7. Risk Management/Mitigation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. The department is present at all Risk Management meetings and presents claim information for the relevant time period to inform and educate the affected departments and agencies. Six Month Progress Report on Program Objectives for FY 2017-18 3 CORPORATION COUNSEL BOARD OF ETHICS . ..��. ��� __._....._a._..._�_.M.....�...., Review all requests for opinions in a prompt manner. During the period July 1, 2017 to December 31,2017,the Board reviewed one informal advisory opinion request. In this time period, the following occurred: • One informal advisory opinion was withdrawn. • Two petitions that were continued from fiscal year 2016-2017 were dismissed. • There were no investigations or investigative hearings held during this period. • There were no formal opinions and/or hearings held during this period. Six Month Progress Report on Program Objectives for FY 2017-18 4 CORPORATION COUNSEL LITIGATION DIVISION 1. Offer training opportunities to each litigator at least twice a year, to provide them with tools to effectively represent the County and its employees. Litigators are receiving appropriate training. 2. Have at least monthly litigation meetings to review the status of cases, hear concerns and provide training and guidance. Litigation meetings occur regularly, generally at least once a month. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. The litigators have been monitoring pending lawsuits and settlement is only recommended when it is in the best interests of the County. 4. Have at least six attorneys assigned to the litigation section full-time to handle lawsuits. Six attorneys are currently assigned to the litigation section. 5. Retain a collection agency to assist our office. A collection agency has the expertise in this area and generally, gets paid from proceeds they collect. As a result, they should act aggressively in collection matters and should increase the amount of money which is collected. Retaining a collection agency would permit the litigators to focus on larger litigation matters with greater exposure to the County. Efforts were not made to retain a collection agency due to procurement requirements and other staffing considerations. However, having a litigator handle the collections is currently working well and our office will need to reevaluate whether a collection agency is in the best interest of our office and the County. Final Status Report on Program Objectives for FY 2016-17 1 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. The counseling and drafting attorneys are receiving appropriate training. 2. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. Approximately 1,736 documents were approved,with 95.6% completed within seven business days. 3. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. Approximately 83 documents were drafted,with 74.70% completed within 21 business days. 4. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. Approximately 325 legal opinions were drafted,with 83.40% completed within 21 business days. 5. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects, which are time-and resource-consuming. For requests not requiring a formal written response or extensive research,to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects,to the extent possible, requests shall • be completed within the time frame allocated for the project. Approximately 1,049 requests for review and comment were received,with 84.10% completed within 21 days. An additional 189 miscellaneous requests for Final Status Report on Program Objectives for FY 2016-17 2 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION assistance were received,with 70.90% completed within 21 days. Approximately 364 long term projects were completed. 6. Training for County Officers and Employees, and Board and Commission Members. In an effort to be proactive and keep our clients informed of relevant legal requirements and changes in the law, the Division will provide various trainings for at least 500 County officers and employees. Each attorney will provide at least one training. 543 County officers and employees attended training conducted by our office. Training topics included: Land Use Regulatory System in Hawaii, HPD Dispatcher Recruit Civil Liability, UIPA,Ethics 201,What to Do With a Claim, How the County Acquires Real Property, Paramedic Refresher, Sunshine Law and Sunshine Law and Ethics. In addition, our office hosted the 2016 Hawaii Municipal Law Conference which featured two full days of training sessions and had approximately 149 attendees, of which 63 were County officers, employees and board/commissions members. • 7. Risk Management/Mitigation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. We continue to work collaboratively with our clients and the risk manager to minimize the County's exposure. Final Status Report on Program Objectives for FY 2016-17 3 CORPORATION COUNSEL BOARD OF ETHICS Review all requests for opinions in a prompt manner. During the Fiscal Year 2016 to 2017, the Board received six new petitions and 17 informal advisory opinion requests. In this time period, the following occurred: FourP etitions were dismissed. Two petitions that were carried over from FY2015-16 were dismissed. Decisions were rendered on seventeen requested informal advisory opinions. Five informal advisory opinions were approved with no violation to the Hawaii County Codes 2-83 (Fair Treatment) & 2-84 (Conflict of Interest). • Two petitions were received in FY 2016-17,but will be reviewed in the FY 2017-18. The Board of Ethics received 85% of the estimated number of requests for opinions and informal advisory opinions during FY 2016-17. Final Status Report on Program Objectives for FY 2016-17 4 COUNTY COUNCIL\ COUNTY COUNCIL/CLERK COUNCIL/CLERK Council and Committee Services Section 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for the 12 Council meetings and 45 Committee meetings held in the first half of the fiscal year. 2. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services has copied 51 DVDs in the first half of the fiscal year. 3. Provide copies and access to Council records and Clerk documents upon request by the public, departments, and elected officials in a timely manner and as required by law. Staff has received ten requests from the public for assistance and research; all requests were fulfilled in a timely manner. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. The Support Services Division has reproduced 1,461,136 black and white copies and 124,733 color copies of various documents including maps, booklets, and posters. 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. The Division posted/mailed 144,192 pieces of various weights,which included mail from the West Hawaii Civic Center. Six Month Progress Report on Program Objectives for FY 2017-18 1 COUNTY COUNCIL/CLERK COUNCIL/CLERK Legislative Research Branch 1. Complete review of bills, resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. LRB reviewed 168 resolutions, 17 bills, and 36 proposed amendments to legislation on Council and Committee agendas. All reviews were completed in a timely manner based on the content and complexity of the legislation. 2. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research services. LRB assisted with drafting, analysis, and/or research on three proposed pieces of legislation from the administration, regarding the Fire Board of Appeals, Kona Community Development Plan, and short-term vacation rentals. 3. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances, pursuant to Hawai`i County Code, Section 2-153. The second supplement was published and distributed in July 2017 and included all ordinances that took effect through June 30,2017. 4. Update the Council-Clerk's website to include revisions to the Hawai`i County Code in the interim between supplements, revisions to the Hawai`i County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. The Council-Clerk's website was updated to improve access to the Hawaii County Code and to enhance user experience. LRB implemented a new tracking log to facilitate timely updates to the Hawaii County Code,which was updated seven times in the first half of the fiscal year. There were no revisions to the Hawaii County Charter or to the Rules of Procedure and Organization of the Council of the County of Hawaii. 5. Draft ballot questions during an election year for any proposed amendments to the Hawai`i County Charter to be placed on the General Election ballot, and update the Charter to incorporate any amendments passed by the voters. There was no election in 2017, therefore, no amendments to the Charter. Six Month Progress Report on Program Objectives for FY 2017-18 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK 6. Conduct training classes for district staff on legislative drafting and budget procedures/amendments. One-on-one training s classes on budgetprocedures and amendments will be conducted in the second-half of this fiscal year. 7. Monitors the State Legislative Session by compiling an extensive list of bills that are of significant interest to the County and then providing daily reports to the Council on all activity for those bills throughout the legislative session. At the start of the 2017 Legislative Session, LRB reviewed 1,317 senate bills and 1,601 house bills and narrowed the tracking list to 260 bills (135 house bills/125 senate bills) that were deemed as most likely to have an impact on Hawaii County. Of the 260 tracked bills, six senate bills and ten house bills were passed by the Legislature and transmitted to Governor David Ige for his consideration. Of the six senate bills transmitted to the Governor, four are now Acts and two were vetoed. Of the ten house bills transmitted to the Governor, nine are now Acts and one was vetoed. 8. Assist the Clerk and Council with reviewing all amendments to the Operating and Capital Budgets and transmitting all amended drafts. The Capital Budget for FY 2017-2018 was amended once by the County Council to add the Kahalu`u Beach Park Improvements project. The budget review for FY 2018-19 will begin in March 2018, but the budgets cannot be amended until May. Six Month Progress Report on Program Objectives for FY 2017-18 3 COUNTY COUNCIL/CLERK ELECTIONS 1. Recruit and train individuals for implementation of same day voter registration at all precincts in the County. Preparations are being made now. Objective to be met in the second half of the fiscal year. 2. To provide voter education and voter registration presentations at all public and private high schools in the County. Preparations are being made now. Objective to be met in the second half of the fiscal year. 3. To conduct informational sessions with nonprofit organizations to encourage participation as election day volunteers. Preparations are being made now. Objective to be met in the second half of the fiscal year. 4. To conduct outreach with community organizations to promote and educate voter's on the Online Voter Registration System. Preparations are being made now. Objective to be met in the second half of the fiscal year. Six Month Progress Report on Program Objectives for FY 2017-18 4 COUNTY COUNCIL/CLERK COUNCIL/CLERK Council and Committee Services Section 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for the 25 Council meetings, 94 Committee meetings, two Special Council meetings, one Special Committee meeting, four public hearings, and one workshop. 2. Provide an accurate reflection of Council and Committee meetings and votes taken. Council and Committee votes and activities were prepared and made public after the meetings. Additionally,video recordings of the meetings were available live to the public online and stored on the Council's live-streaming web page for public access. 3. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services copied 52 DVDs of the Council and Committee meetings. 4. Provide copies and access to Council records and Clerk documents upon request by the public, departments, and elected officials in a timely manner and as required by law. Staff received 177 requests from the public for assistance and research. All requests were fulfilled in a timely manner. Staff also scanned 2,366 documents into the Council Records System for public access. 5. Provide ongoing support to the public with the retrieval of documents and information from the Council Records System available on the Clerk-Council web page. Staff received 35 requests from the public for assistance with the Clerk-Council 1 web page,which included emailing documents upon request and "walking" a person through the web page so that they are able to retrieve documents on their own. Final Status Report on Program Objectives for FY 2016-17 1 COUNTY COUNCIL/CLERK COUNCIL/CLERK 6. Assist the elected officials and the public to achieve meaningful and effective participation in the local legislative process. Staff provided support for all Council and Committee meetings; assisted with the videoconference connection between Hilo and Kona as well as the remote sites in Waimea, Kohala,Na`alehu, and Pahoa for all Council and Committee meetings; provided copies for public review of all Council and Committee agendas as well as the items on the agendas; and processed all written testimony into the Council Records System. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. The Support Services Division reproduced 3,243,154 black and white copies and 329,716 color copies of various documents including maps, booklets, and posters. 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. The Division posted/mailed 281,508 pieces of various weights,which included mail from the West Hawaii Civic Center. 3. Distribute incoming mail within two hours from receipt. This includes distribution and pick up of mail and interdepartmental envelopes to various County offices located in Hilo proper. All mail was distributed to various County offices located in Hilo proper within two hours from receipt. 4. Assist departments in complying with USPS regulations. Departments were provided with helpful hints (smart sizing saves money) to ensure proper mailing methods and given prior notice of a postage rate increase that took effect on January 22,2017. Final Status Report on Program Objectives for FY 2016-17 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK Legislative Research Branch 1. Complete review of bills, resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. LRB reviewed 331 resolutions, 45 bills, and 133 proposed amendments to legislation on Council and Committee agendas. All reviews were completed in a timely manner based on the content and complexity of the legislation. 2. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances,pursuant to Hawai`i County Code, Section 2-153. LRB completed the ten-year republication of the County Code; 115 copies were printed and distributed, and the updated version of the Code was placed online. The first supplement was published and distributed in January 2017 and included all ordinances that took effect between July 1, 2016, to December 31,2016. 3. Update the Council's Rules of Procedure and Organization after each approved amendment. There was one amendment to Rule No. 2 relating to videoconferencing and Council Members' participation in Council and Committee meetings. Replacement pages were distributed soon after the adoption of the amendment. 4. Assist the Clerk and Council with reviewing all amendments to the Operating and Capital Budgets and transmitting all amended drafts. LRB reviewed 50 budget amendments and transmitted Draft 3 of the Operating Budget and Drafts 3 and 4 of the Capital Budget. 5. Draft ballot questions during an election year for any proposed amendments to the Hawai`i County Charter to be placed on the General Election ballot, and update the Charter to incorporate any amendments passed by the voters. LRB assisted with the ballot question for a Charter amendment relating to the General Plan. The voters approved the Charter amendment in the 2016 General Election. The 2014 County Charter was updated to include the voter-approved amendment and 250 copies of the new 2016 edition were printed and distributed. Final Status Report on Program Objectives for FY 2016-17 3 COUNTY COUNCIL/CLERK COUNCIL/CLERK 6. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research services on matters that fall within the purview of the Legislative Research Branch. LRB assisted with drafting, analysis, and/or research on nine proposed pieces of legislation from the administration, a majority of which were amendments to the Hawaii County Code. 7. Monitor Council and Committee meetings to provide research and advisory support for decision-makers on proposed legislative initiatives. LRB staff monitored 25 Council meetings, 94 Committee meetings, two Special Council meetings, and one Special Committee meeting. 8. Conduct training classes for district staff on legislative drafting and budget procedures/amendments. LRB participated in the orientation training for new Council district staff and conducted one training on legislative drafting and three one-on-one trainings on budget procedures and amendments. LRB also created a Legislative Drafting Manual for each district. 9. Update the Council-Clerk's website to include revisions to the Hawai`i County Code in the interim between supplements, revisions to the Hawai`i County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. As soon as official documents were received by LRB, the Council-Clerk's website was updated as follows: the Hawaii County Code was updated 12 times,the Hawaii County Charter was updated once,the Rules of Procedure and Organization of the Council of the County of Hawai`i was updated twice (this includes the update to reflect the new Council term). Final Status Report on Program Objectives for FY 2016-17 4 COUNTY COUNCIL/CLERK ELECTIONS 1. To encourage voter participation by doing a mass mail-out of Permanent Absentee Applications to non-permanent absentee voters. Objective met: 63,968 Permanent Absentee applications were mailed out to all of the non-permanent absentee voters; 7,487 voters returned their application requesting permanent absentee status. 2. To provide election information by conducting informational sessions at Senior Centers throughout the County. Objective met: five sessions were held, three in Hilo and two in Kona. 3. To provide election information and to increase voter registration by working with the university campuses to conduct voter registration drives. Objective met: three drives were held at the Universityof Hawai`i at Hilo. 4. To implement the new Statewide Voter Registration System-TotalVote. Objective met: the new statewide voter registration system, TotalVote,was implemented on June 30. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank 5 COUNTY PHYSICIANS COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County diligently as in the past. Continues to provide professional medical service to County agencies diligently. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County diligently as in the past. Provided professional medical service to County agencies diligently. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank ELDERLY A ELDERLY ACTIVITIES COORDINATED SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health,personal dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. CSE provided information & assistance services to 1,743 (50.0%) seniors in six months. 2. Provide Outreach Services to 900 adults. CSE provided outreach services to 438 (48.7%) seniors in six months. 3. Provide Transportation Services to 1,000 older adults and accomplishing 34,000 trips annually. CSE provided transportation services to 906 (90.6%) seniors and accomplished 19,163 (56.4%) trips in six months. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. CSE provided transportation services to 42 (70.0%) disabled individuals and accomplished 892 (99.1%) trips in six months. 5. Provide and complete 2,000 Referrals. CSE provided and completed 1,053 (52.7%) referrals in six months. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. CSE provided 3,208 (64.2%) chore hours in six months. Six Month Progress Report on Program Objectives for FY 2017-18 1 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Provide a variety of opportunities for retired and senior persons aged 55 or older to participate morefully in the life of their community through significant volunteer services. 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,000 persons 55 years and older. 1232 RSVP volunteers (123.2%) served in volunteer assignments. 2. Assist significantly in meeting community needs by providing 100,000 hours of volunteer service. RSVP volunteers provided 45,224 hours (45.2%) of volunteer service. 3. Facilitate volunteer services through 140 volunteer stations. RSVP volunteers provided hours through 195 (139.3%)volunteer stations. 4. Provide 100 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition Program. No RSVP volunteers (0.0%) assisted in Food Basket's Senior Farmers' Market Nutrition Program. (This program has been discontinued.) 5. Provide 40 volunteers to assist in Food Basket's Brown Bag Food Distribution. No RSVP volunteers (0.0%) assisted in Food Basket's Brown Bag Food Distribution. (This program has been discontinued.) 6. Provide ten volunteers to assist in Hawai`i County Nutrition Meals—On-Wheels Program. Sixteen RSVP volunteers (160.0%) assisted in Hawaii County Nutrition Meals- On-Wheels program. 7. Provide ten volunteers to assist in AARP's Tax Preparation Program. No RSVP volunteers (0.0%) assisted in AARP's Tax Preparation Program. (Program to start in 3rd quarter) Six Month Progress Report on Program Objectives for FY 2017-18 2 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM 8. Provide 30 volunteers to assist the Blood Bank of Hawai`i at community blood drives. Sixty-one RSVP volunteers (203.0%) assisted in Blood Bank of Hawaii at community blood drives. 9. Provide 50 volunteers to assist the Hawai`i State Department of Education with in- school support. Forty-five RSVP volunteers (90.0%) assisted in Hawai'i State Department of Education with in-school support. 10. Provide ten volunteers to assist Under His Wings' Homeless Services. Six RSVP volunteers (60.0%) assisted in Under His Wings' Homeless Services. Six Month Progress Report on Program Objectives for FY 2017-18 3 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services To provide 60,000 nutritious meals, each containing a third of the U.S. RDA, to 900 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawai`i County by June 30, 2018. As of December 31,2017, there were 31,581 congregate meals served to 812 seniors. This is 53% of our objective for congregate meals and 91% of our objectives for seniors served at congregate sites. Home Delivered Meal Service (Meals on Wheels) To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA, to 300 frail, homebound older individuals, aged 60 and older, throughout Hawai`i County by June 30, 2018. As of December 31,2017, there were 32,378 "Meals on Wheels" delivered to the homes of 358 homebound seniors. This is 54% of our objective for home delivered meals and 119% of our objective for seniors served. Six Month Progress Report on Program Objectives for FY 2017-18 4 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs by fiscal year's end. Three enrollees (60.0%) have been placed into unsubsidized jobs. 2. Provide services to a cumulative total of 39 enrollees by fiscal year's end. Services were provided to 36 enrollees (92.3%). 3. Visit each enrollee at his/her work site twice a year. Conduct 40 work site visits by fiscal year's end. Each enrollee site was visited a minimum of once. Conducted 30 work site visits (75.0%). Six Month Progress Report on Program Objectives for FY 2017-18 5 This page intentionally left blank ELDERLY ACTIVITIES COORDINATED SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health,personal dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. Served 4,611 or 132% of the established objective of 3,500. 2. Provide Outreach Services to 900 adults. Served 1,152 seniors or 128% of the established objective of 900 older adults. 3. Provide Transportation Services to 1,000 older adults and accomplishing 37,000 trips annually. Provided Transportation services for 1,347 seniors or 135% of the established objectives of 1,000 older adults and completed 37,104 trips or 100% of the 37,000 trips annually. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. Provided Transportation services for 61 individuals below 60 years of age or 102% of the established objective of 60 individuals & completed 1,540 trips or 171% of the 900 trips annually. 5. Provide and complete 2,000 Referrals. Completed 2,000 referrals or 100% of the established objective of 2,000. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. CSE provided 6,475 hours or 130% of the established objective of 5,000 annual hours of chore service to individuals with disabilities/older adults. Final Status Report on Program Objectives for FY 2016-17 1 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Provide a variety of opportunities for retired and senior persons aged 55 or older to participate more fully in the life of their community through significant volunteer services. 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,120 persons 55 years and older. 1,200 RSVP volunteers served in volunteer assignments. 2. Assist significantly in meeting community needs by providing 130,000 hours of volunteer service. RSVP volunteers provided 97,953 hours of volunteer service. 3. Facilitate volunteer services through 140 volunteer stations. RSVP volunteers provided hours through 186 volunteer stations. 4. Provide 100 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition Program. 153 RSVP volunteers assisted in Food Basket's Senior Farmers' Market Nutrition Program. 5. Provide 40 volunteers to assist in Food Basket's Brown Bag Food Distribution. 89 RSVP volunteers assisted in Food Basket's Brown Bag Food Distribution. 6. Provide ten volunteers to assist in Hawaii County Nutrition Meals—On-Wheels Program. 25 RSVP volunteers assisted in Hawaii County Nutrition Meals-On-Wheels program. 7. Provide ten volunteers to assist in AARP's Tax Preparation Program. 20 RSVP volunteers assisted in AARP's Tax Preparation Program. 8. Provide 30 volunteers to assist the Blood Bank of Hawai`i at community blood drives. Final Status Report on Program Objectives for FY 2016-17 2 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM 64 RSVP volunteers assisted in Blood Bank of Hawai`i at community blood drives. 9. Provide 50 volunteers to assist the Hawaii State Department of Education with in- school support. 56 RSVP volunteers assisted in Hawaii State Department of Education with in- school support. 10. Provide ten volunteers to assist Under His Wings' Homeless Services. 13 RSVP volunteers assisted in Under His Wings' Homeless Services. Final Status Report on Program Objectives for FY 2016-17 3 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services 1. To provide 60,000 nutritious meals, each containing a third of the U.S. RDA, to 900 older individuals, aged 60 and older, at 15 congregate nutrition sites throughout Hawai`i County by June 30, 2016. As of June 30,2017, there were 62,969 congregate meals served to 1,030 seniors. This is 105% of our objective for congregate meals and 114% of our objective for seniors served at congregate sites. Home Delivered Meal Service (Meals on Wheels) 1. To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA,to 300 frail, homebound older individuals, aged 60 and older, throughout Hawai`i County by June 30, 2016. As of June 30,2017 there were 70,775 "Meals on Wheels" delivered to the homes of 478 homebound seniors. This is 118% of our objective for home delivered meals and 159% of our objective for seniors served. Final Status Report on Program Objectives for FY 2016-17 4 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs by fiscal year's end. To-date, placed two participants into an unsubsidized job. 2. Provide services to a cumulative total of 38 enrollees by fiscal year's end. To-date, provided services to a cumulative total of 36 participants. 3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by fiscal year's end. To-date, conducted 30 work site visits. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank ENVIRONMENTAL MANAGEMENT ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Establish sewer fee rates at a level to cover p expenses of operations, maintenance, P repairs and replacements. Sewer fee rates are not adequate to cover all planned expenses of operations, repairs and maintenance. The last sewer fee rate increase was in 2002 and current rates have not kept up with the increasing cost of operation, repair and maintenance of equipment and infrastructure that continues to deteriorate over time due to age. We have procured a consultant who is assisting in revenue requirement analysis, an updated user fee rate and schedule of increases. This sewer rate study is expected to be finalized in March. The consultant is tasked with assisting the department in presenting to Council and the community the request for a sewer rate increase. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles are sufficient to maintain current operating expenses for FY 2017-18. 3. Improve the productivity and efficiency of the department through additional training and cross training. Continued the process of updating and/or documenting the various tasks each position performs as well as the processes and procedures associated with those tasks. Better documentation will assist with the training of new personnel and the cross training of existing staff. 4. Work to strengthen and standardize our contract terms and conditions. Continued to work to strengthen and standardize language in our contracts through careful review and consultation with the Purchasing Division and Corporation Counsel. 5. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. Six Month Progress Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT ADMINISTRATION The average number of days in receivables for Wastewater has decreased by 6%, going from 79 days in FY16-17 to 74 days. The percentage of balances over 90 days past due has increased by 4%, going from to 47% in FY16-17 to 49%. Ordinance No. 14-136 was passed by the County Council and provides authorization for the Department of Water Supply (DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is continuing to work with the DWS to implement water shut- off for non-payment of sewer fees. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment plans to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. 6. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Solid Waste has decreased by 15%, going from 53 days in FY16-17 to 45 days. The percentage of balances over 90 days past due has decreased by 69%, going from 29% in FY16-17 to 9%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Six Month Progress Report on Program Objectives for FY 2017-18 2 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Establish sewer fee rates at a level to cover expenses of operations, repairs and maintenance, and replacements. Sewer fee rates are not adequate to cover all planned expenses of operations, repairs and maintenance. The last sewer fee rate increase was in 2002 and current rates have not kept up with the increasing cost of operation, repair and maintenance of equipment and infrastructure that continues to deteriorate over time due to age. We have procured a consultant who is assisting in revenue requirement analysis, an updated user fee rate and schedule of increases. The consultant is tasked with assisting the department in presenting to Council and the community the request for a sewer rate increase. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles were sufficient to maintain current operating expenses in FY 2016-17. 3. Evaluate current recycling programs to assess the feasibility of performing various programs in-house. This effort will be ongoing and depends upon Division budget. The challenge will be to continue service while transitioning a program to in-house. • 4. Improve productivity and efficiency through additional training and cross training. Continued the process of updating and/or documenting the various tasks each position performs as well as the processes and procedures associated with those tasks. Better documentation will assist with the training of new personnel and the cross training of existing staff. 5. Continually work to strengthen and standardize the language in our contracts. Continued to work to strengthen and standardize language in our contracts through careful review and consultation with the Purchasing Division and Corporation Counsel. Final Status Report on Program Objectives for FY 2016-17 1 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 6. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables to 78 days which represents a 10% decrease from the FY 2014-15 actual of 87 days. Reduce the percentage of balances over 90 days past due to 52% of total receivables, which represents a 10% decrease from the FY 2014-15 actual of 58%. The average number of days in receivables for Wastewater has decreased to 79 days and the percentage of balances over 90 days past due has decreased to 47%. Ordinance No. 14-136 was passed by the County Council and provides authorization for the Department of Water Supply (DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is continuing to work with the DWS to implement water shut- off for non-payment of sewer fees. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment plans to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. 7. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables to 63 days which represents a 10% decrease from the FY 2014-15 actual of 70 days. Reduce the percentage of balances over 90 days past due to 29% of total receivables, which represents a 10% decrease from the FY 2014-15 actual of 32%. The average number of days in receivables for Solid Waste has decreased to 53 days. The percentage of balances over 90 days past due has decreased to 29%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Final Status Report on Program Objectives for FY 2016-17 2 FINANCE FINANCE ADMINISTRATION/BUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for county financial personnel. Desired outcome is to provide a training media for financial support staff. Seven training sessions were conducted in the first six months of the fiscal year. They included internal controls training, Budget 101 and Finance 101 training, and pCard training with individual departments. The Budget Kickoff and training for all departments was held in September. Counterfeit Detection training was offered to certain Finance Department employees. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget, purchasing and real property tax related areas. Real Property Tax division conducted a public outreach meeting at Parker Ranch and presented at the Hawaii Municipal Attorneys and Finance Conference. Additionally, the department established and supports a RPT Review Working Group and Ag Committee consisting of community members, which have met a total of nine times. 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Supervisory training and support materials were distributed to the division managers monthly. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were four protests filed during the first six months of the fiscal year. We met the deadline as noted above. Six Month Progress Report on Program Objectives for FY 2017-18 1 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully-completed requests for council action received three days prior to the County Council's submittal deadlines. In the first half of FY 2017-18 the Office prepared 77 resolutions,29 bills, one donation letter, and 103 transmittal letters on behalf of departments/agencies for County Council action. 2. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 15,2017, the kickoff meeting for the FY 2018-2019 budget was held for department heads, budget liaisons and fiscal staff of County departments and agencies. A Budget 101 class was held on September 25, 2017 to provide training on completion of budget documents. One-on-one training and ongoing assistance is provided to various departments/agencies as requested. 3. Receive and process County of Hawai`i nonprofit grant applications. Grant applications were prepared, advertised and posted on the county website. The deadline for FY 2019 grant applications was Wednesday, January 31, 2018. Applications were then be processed and routed to the Council for final action. Six Month Progress Report on Program Objectives for FY 2017-18 2 FINANCE ACCOUNTS 1. Close FY 2016-17 books and issue final June 30 Budget Status Report by October 15, 2017, and determine the General Fund's fund balance by September 30, 2017. The FY 16-17 books were closed on November 1,2017 and the final June 30 Budget Status Report was issued on November 2, 2017. The General Fund's fund balance was determined on October 12, 2017. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for the County's June 30, 2017 Comprehensive Annual Financial Report. Certificate of Achievement is in the process of being obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on November 1,2017 and we then began closing the months in FY 2018. We anticipate being able to meet this objective beginning with the January 2018 closing. 4. Support the FRESH(Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary. Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or properto departments for correction. P 100% of payment requests are being preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Six Month Progress Report on Program Objectives for FY 2017-18 3 FINANCE a-....c....;. ,w, M_w n... ....ai... n_,.,....:✓.. sam.a:..;,: ii...a+:.. ,�. n'. ..a, z-:' a. ✓, ...fix - mR..?"ffi �.__.. .....�_�.__�_.... . RACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within seven working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being preaudited and all required payroll tax forms and returns are being filed on time. Six Month Progress Report on Program Objectives for FY 2017-18 4 FINANCE PURCHASING 1. Use technology effectively by processing 95% of all IFBs, RFPs and RFQs using Public Purchase,the division's chosen e-procurement system. The Purchasing Division used Public Purchase to process 98% of the IFB, RFPs and RFQs electronically, increasing vendor participation and reducing paper filing. 2. Use technology effectively by processing 75% of all documents electronically to the departments, agencies and public by using Public Purchase, Eden, Laserfiche or email. The Purchasing Division processed 85% of documents electronically to the departments. This includes preparing and approving bid documents, receiving and evaluating bid documents and distributing signed contract documents. All Purchasing Division procurement documents are maintained electronically,with the hardcopy signed contract filed. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding(IFBs or RFPs) 90% of the time within 60 days of receipt of the request. The Purchasing Division processed 95% of the draft specifications with sixty days of receipt. In addition,the division has combined "like" type purchases during this time period, allowing for savings due to these combined purchases. 4. Provide outstanding customer service to departments and agencies for purchases less than the formal bidding limits, by completing the request for quotation process 95% of the time within ten working days of receipt. The Purchasing Division processed 97% of request for quotation requests within twenty days of receipt. The Division was able to achieve greater efficiency by using Public Purchase to regenerate prior requests so unnecessary research and typing is not required. 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. The Purchasing Division processed 95% of routine documents within two working days. If possible, electronic documents are requested and electronic signatures are used to increase the timeliness of the response. Six Month Progress Report on Program Objectives for FY 2017-18 5 FINANCE PURCHASING 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly, two classes required for supervisory staff. During this period staff attended training classes regarding building strategic relationships and procurement guidance under Federal Awards Six Month Progress Report on Program Objectives for FY 2017-18 6 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds are invested in interest bearing accounts orcertificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. At the halfway point, interest income is 79.6 %. of the budgeted goal. 4. Reconcile monthly statements within thirty days of receipt. Bank statements are being reconciled on schedule. Six Month Progress Report on Program Objectives for FY 2017-18 7 FINANCE REAL PROPERTY TAX 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio/assessment ratio for Appraisal Year 2017 will be determined in March 2018. 2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio. • The overall ratio for Appraisal Year 2017 will be determined in March 2018. 3. Conduct field inspections of 98% of all building permits issued or on file for all new construction. • Field inspections for new permits were at 98%. 4. Maintain an active educational and informational program on real property taxation. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function of the division. • Website data such as forms and instructions are reviewed periodically and updated as needed. Added feature are being implemented as they become available. • Real Property Tax Review Working Group and Ag Committee began and will continue to meet every month for two years. Groups cover all programs the Real Property Tax office maintains and handouts the office provides. • Presentations are made at professional, community, and club meetings upon request. • Radio, newspaper, and local public television coverage are coordinated with the mayor's press secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale for FY 2017-18 will scheduled for April 2018. • The second sale for FY 2017-18 is scheduled for June, 2018 Six Month Program Objectives for FY 2017-18 8 FINANCE N NCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continues to respond,in a timely basis to requests from Departments, Divisions and the Council is assessing risk concerns and providing recommendations where appropriate. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continues to respond in a timely basis to requests from Departments, Divisions and the Council is assessing risk concerns and providing recommendations where appropriate. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. Since June 2017,Police fleet property coverage has been renewed as well as Kula`imano Housing,Public Officials bond, Flood (for eight facilities), Ouli Ekahi Housing and RSVP policies. Insurance industry has been closely monitored to be able to assist Departments in their budgeting process as it pertains to insurance procurement. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Risk Management Committee did not meet as Risk Management Official was not available. 5. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Met regularly with Safety Division to discuss safety concerns island-wide and also attend and participate in the County Safety Committee meetings learning the concerns of its members. Also participate with Safety Division in performing pre-OSHA inspections for all departments County-wide. Six Month Progress Report on Program Objectives for FY 2017-18 9 FINANCE PROPERTY MANAGE MENT 1. Provide support for PONC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2017. The 2016 Annual Report to the Mayor with the Prioritized List of Properties was submitted on December 28, 2017. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by PONC, the Mayor and as authorized by the County Council. On October 13,2017 the County went into Escrow to acquire the property known as Hale 0 Ka`ili. The property consists of 22.082 acres in North Kohala and contains the historic Hale 0 Ka`ili Heiau. The property boast several other historic sites; including villages and shrines. It also provides a refuge for endangered plants and animals. 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. Public Access, Open Space and Natural Resources Preservation Commissioner submitted recommendations for the stewardship grant to Roxcie Waltjen, Director of Parks and Recreation on November 8,2017. 4. Provide support for the land management and right-of way acquisition needs for all County departments. The following projects have been completed or cancelled: • . Bishops Estate—Land Exchange • Casburn -Encroachment • Clyde Willey-Easement • Emergency Sirens - Agreement • Kona Parks and Recreation Facility - Lease • Kulaiwi Road Improvement—Subdivision/Acquisition • `Ohi`a Mill,Radio Tower—Request for more space • Pohoiki Road Abandonment • PONC (Amy Greenwell Gardens)—Conservation Easement • US Army of Engineers—Right of Entry • Racoma -Donation • Waimea Wastewater Company—Easement Six Month Progress Report on Program Objectives for FY 2017-18 10 FINANCE PROPERTY MANAGE MENT The following projects are still in process as of July 1, 2016: • ADRC Building-Acquisition • Alderson Property • Ali`i Drive Culvert Replacement—Acquisition • Ali`i Highway Improvement-Acquisition • Ammen • Bang San Ho Temple—Sale or COH Road • Cousins—Easement • Dahlberg—Donation • DeMattos -Use of County Land • Downs/Handgis—Extinguishment of Public Access Easement • El-Gasseir—Right of Way • HCEOC Botanical Garden—Lease to non-profit • Hilo WWTP—EO completion • Ho`oko Park(Waikoloa)—Acquisition/Lease Renewal • Honoka`a WWTP • Honoka`a Police Station • Issac Hale Beach Park • JW Futures LLC -Encroachment • Kaiwiki Road Encroachment—Acquisition • Kama`ili Road Re-Alignment—Exchange • Kamakoa Nui Park—Acquisition • Kapulena • Kealakekua Public Parking Lot—Acquisition • Keaukaha Proposed Alternate Evacuation Route—Easement/Approval from State of Hawaii • Kohala High School Telecommunication Line—Request for easement • Kuauli Road Improvement—Acquisition • Lokahi Makai Access Road (SOH) - • Lono Kona Sewer Improvement District—Easements/Acquisition • Lyons • Makalapua Project District • Mamalahoa Highway Drainage Improvements at Kawa Flats -ROE • Mauna Kea Park—Special Use Permit • Miloli`i Transfer Station—Temporary relocation • Na`alehu WWTP -Acquisition • Nakahara Condominium Project—Donation of units • Napo`opo`o/Mamalahoa Hwy Intersection Improvement Project—Easement Six Month Progress Report on Program Objectives for FY 2017-18 11 FINANCE PROPERTY MANAGE MENT • Napo`opo`o Transfer Station—Relocation • Pahala Wastewater Treatment Plant—Acquisition • Pahoa Town Sidewalk Construction - Acquisition • Pahoehoe Parking Lot—Acquisition • Peace Corps Volunteer Sign—Sign placement on Property Managed by County • PONC (Hale 0 Ka`ili) - Acquisition • PONC (Wai'opae) - Acquisition • Puako Road Abandonment—Transfer to State of Hawaii • Sandusky—Land Exchange • South Point Radio Tower Expansion -Acquisition • State Road Remnant; 3-6-005:092 • Ululani Street Extension -Acquisition • Waiakea Uka Community Center—Acquisition • Waianuenue Avenue Improvement—Set Aside • Waimea Trails & Greenways Project—Easement w/Parker Ranch • Waikoloa Park—Subdivision/Acquisition • Waiulaula Gulch Bridge Project- • West Hawaii Traffic Signals—Easement acquisition • WSP Parsons—Telecommunication Line Easement 5. Provide administrative and fiscal management of County leased properties and insure leases are paid on time. The following leases were negotiated and formalized since December 31, 2017 • Hilo Fire Warehouse and Office • Hilo Police Warehouse • HOVE Parks and Recreation Nutrition • HOVE Police Sub Station • Kea'au Transfer Station • Kealakekua Parking Lot • Kona Prosecuting Attorney Additional Office • Parks and Recreation Holualoa Parking Lot • Waimea Council Office(Parker Ranch/Niu Pia Land Company) The following leases are currently in the process of negotiation regarding terms and conditions for fiscal year 17-18: Six Month Progress Report on Program Objectives for FY 2017-18 12 FINANCE ..a..:....n.... .w...+w..v..:u wS......a:a:...r.. c......e.c«:a..c... ....,.,..a:.«.,.. a.w..w.:.:..:...a .:ac..,.::..,.,.......a..av...:.....:........._.....,............,_.........:.......... ,...aoM.:...>... ..,..,.�....:....wr....:.o...........w............._......:. ...............:....w....,,.x,....:...:.....w.a.......a PROPERTY MANAGE MENT • Elections Warehouse—Renewal • Hawai`i Hardware- Relocation of County Departments • Housing Relocation • IT—Server Relocation • Legislative Auditor -Relocation • P&R Shipman Park—Lease Renewal • Prosecuting Attorney Kona Offices —Lease Renewal • Volcano Fire Station (Kilauea Military Reservation) All leases that are the fiscal responsibility of Property Management were paid on time. There were no late fees incurred. 6. Dispose of surplus real property as requested and authorized by the Director of Finance. Currently,we have not disposed of any real property. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. FY 2016-17 annual County of Hawaii Fixed Asset Report was submitted to the County Council on Tuesday,August 15, 2017 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. Vehicle and Heavy Equipment Auction was held on Tuesday,December 19, 2017. There were 68 County owned vehicles and equipment for auction. Two of the items were not sold. Six Month Progress Report on Program Objectives for FY 2017-18 13 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three business days from date received. Mail continues to be processed within two to three days from date received. The STEP worker program has contributed tremendously in accomplishing this task. 2. Recommend and implement at least one change in operations to enhance customer service experience. During peak hours of operations,we have a minimum of three to four windows open to assist customers in completing transactions in a timely manner. 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys" which gave an "Excellent" overall efficiency rating. Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. Response to inquiries and requests for renewals and duplicates continues to be processed within four business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. Additional clerks are assigned to assist our greeter outside during peak hours to ensure applicants have all required documents. 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys" which gave an "Excellent" overall efficiency rating. Six Month Progress Report on Program Objectives for FY 2017-18 14 FINANCE VEHICLE REGISTRATION AND LICENSING Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. For the first half of the fiscal year,we have conducted 446 inspections of stations issuing safety checks. Six Month Progress Report on Program Objectives for FY 2017-18 15 - This page intentionally left blank FINANCE ADMINISTRATION/BUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for county financial personnel. Desired outcome is to provide a training media for financial support staff Six training sessions were conducted in the fiscal year. Two related to internal controls, three were inventory process training and one was for purchasing and accounts updates and instructions for the preparation of the FY 2017-18 budget. In addition, there have there have been a variety of one-on-one trainings with many of the departments. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget, purchasing and real property tax related areas. A training session for the public related to driver licensing was conducted, as well as presentations to the Kona Kohala.Board of Realtors and the Property Manager group during the fiscal year by Real Property Tax division. They also conducted training for the RPT Board of Review and participated on a panel at a conference for The Hawaii State Association of Counties (HSAC). 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Two such training sessions or distribution of instructive materials were completed during the fiscal year. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were eight protests filed during the fiscal year. We met the deadline as noted above. Final Status Report on Program Objectives for FY 2016-17 1 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully-completed requests for council action received three days prior to the County Council's submittal deadlines. The Budget Office prepared 77 resolutions, 51 bills, one donation letter and 102 transmittal letters on behalf of departments/agencies for County Council action. 2. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 14, 2016, the kickoff meeting for the FY 2017-18 budget was held for department heads, budget liaisons and/or fiscal staff. A Budget Prep 101 class was held on September 28, 2016 to provide training on completion of budget documents. Ongoing assistance to the departments/agencies was provided as needed. 3. Receive and process County of Hawai`i nonprofit grant applications. Grant applications were prepared, advertised and posted on the county website. The Budget Office processed 150 non-profit grant applications for FY2017-18 which were routed to the Council for final action. Final Status Report on Program Objectives for FY 2016-17 2 FINANCE ACCOUNTS 1. Close FY 2015-16 books and issue final June 30 Budget Status Report by October 15, 2016, and determine the General Fund's fund balance by September 30, 2016. The FY 2015-16 books were closed on October 14, 2016 and the final June 30 Budget Status Report was issued on October 27,2016. The General Fund's fund balance was determined on October 14, 2016. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for the County's June 30, 2016 Comprehensive Annual Financial Report. Certificate of Achievement was obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on October 14, 2016 and we then began closing the months in Fiscal Year 2017. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary. Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being pre-audited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Final Status Report on Program Objectives for FY 2016-17 3 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within seven working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being pre-audited and all required payroll tax forms and returns are being filed on time. • • • Final Status Report on Program Objectives for FY 2016-17 4 FINANCE PURCHASING 1. Use technology effectively by processing 95% of all.IFBs, RFPs and RFQs using Public Purchase, the division's chosen e-procurement system. The Purchasing Division used Public Purchase to process 98% of the IFB, RFPs and RFQs electronically, increasing vendor participation and reducing paper filing. 2. Use technology effectively by processing 75% of all documents electronically to the departments, agencies and public by using Public Purchase, Laser fiche or email. The Purchasing Division processed 85% of documents electronically to the departments. This includes preparing and approving bid documents,receiving and evaluating bid documents and distributing signed contract documents. All Purchasing Division procurement documents are maintained electronically,with the hardcopy signed contract filed. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding (IFBs or RFPs) 90% of the time within 60 days of receipt of the request. The Purchasing Division processed 95% of the draft specifications with sixty days of receipt. In addition,the division has combined "like" type purchases during this time period, allowing for savings due to these combined purchases. 4. Provide outstanding customer service to departments and agencies for purchases less than the formal bidding limits, by completing the request for quotation process 95% of the time within ten working days of receipt. The Purchasing Division processed 97% of request for quotation requests within twenty days of receipt. The Division was able to achieve greater efficiency by using Public Purchase to regenerate prior requests so unnecessary research and typing is not required. 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. The Purchasing Division processed 95% of routine documents within two working days. If possible, electronic documents are requested and electronic signatures are used to increase the timeliness of the response. Final Status Report on Program Objectives for FY 2016-17 5 FINANCE PURCHASING 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly, two classes required for supervisory staff. During this period staff attended training classes regarding contract law, State Procurement Office cooperative purchasing, procurement pricing and procurement ethics. Final Status Report on Program Objectives for FY 2016-17 6 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds are invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. The actual amount was under budget. 4. Reconcile monthly statements within thirty days of receipt. Bank statement reconciliations fell behind schedule due to the retirement of one of our staff members, but caught up later in the year. Final Status Report on Program Objectives for FY 2016-17 7 FINANCE REAL PROPERTY TAX 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio/assessment ratio is the ratio of an appraised (or assessed) value to the sale price or adjusted sale price of a property. The sales ratio study is conducted to fulfill the obligation to make property assessments uniform and equitable. The study functions as the assessor's yardstick in evaluating what is being done right, what is being done wrong, and what reappraisal activity is necessary. The county ordinance states that no taxpayer is deemed aggrieved by an assessment unless the assessment exceeds by more than 20% of market value. The goal of the division is to keep this percentage at 10% or lower. The higher the percentage, the further away the assessment is from market value. • The mean sales levels for improved residential property were 0.87 for condominiums after adjustment for personal property and 0.94 for single family residences. • The sales ratio for vacant land was 0.97 of the targeted mean. • The sales ratio report issued annually reflects a combined level of assessment of.924 which meets IAAO recommendations and standards for level of assessment. 2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio. • The coefficient of dispersion is the average deviation of a group of numbers from the median expressed as a percentage of the median. In ratio studies, this is the average percentage deviation from the median. Per the International Association of Assessing Officers, low CODs (15.0 or less) tend to be associated with good appraisal uniformity. The acceptable ratio for large rural counties is 20%. The lower the ratio the better although ratios of less than 5.0 are rare. • The COD was 10.05 for condominiums, 16.37 for single family residences, and 16.13 for land. • The sales ratio report issued annually reflects a combined COD of 14.29 which meets IAAO recommendations and standards for COD and confidence levels. Final Status Report on Program Objectives for FY 2016-17 8 FINANCE REAL PROPERTY TAX 3. Conduct field inspections of 98% of all building permits issued or on file for all new construction. Field inspections for new permits at 92%. This lower percentage is a result of a shortage of staff in the appraisal section. Corrective measures are being taken for the upcoming year. 4. Maintain an active educational and informational program on real property taxation. • All appraisers on staff who did not have this training before, attended the f IAAO Course 101 (Fundamentals of Real Property Appraisal) this last February. In addition, twelve of the staff have completed IAAO 332 (Modeling Concepts) and in addition several staff have completed on-line training. In house training sessions on Computer Assisted Land Pricing (CALP), Appeals Preparation and Presentation continue. Additional training is planned and helps the staff in communicating what we do to the general public. • A Real Property Tax Review Working Group is being setup in coordination with Council and Administration for the next fiscal year. This is in response to one of the IAAO recommendations. • The division continues to participate in public and professional forums with presentations called Real Property Tax 101 or 102 both of which cover the process from assessment to taxes in the requested detail. It has been well received by both professional and public groups. The division continues working with the public over the counter, by email or on the phone. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale was held on December 6,2016 with a total of 37 properties offered for sale. All properties sold. The county received $121,813.15 of which $86,032.06 was in penalties, interest, costs and expenses. An additional $354,286.85 was collected as surplus. • The second sale was held on June 7, 2017 with a total of 51 properties offered for sale. Five properties were not sold. The county received $412,359.83 of which $211,312.22 was in penalties, interest, costs and expenses. An additional $503,743.88 was collected as surplus. Final Status Report on Program Objectives for FY 2016-17 9 FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continued to respond in a timely basis to requests from Departments, Divisions. The Council has been assessing risk concerns and provided recommendations where appropriate. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continued to respond in a timely basis to requests from Departments, Divisions. The Council has been assessing risk concerns and provided recommendations where appropriate. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. Since June 2016, Police subsidy and fleet property coverage has been renewed as well as for Transit motor vehicles, Fire coverage on County facilities, Professional (EMT) liability and Helicopter for Fire, Kula'imano Housing, Public Officials bond, Flood coverage with National Flood (for eight facilities), Ouli Ekahi Housing and RSVP policies. The insurance industry has been closely monitored to be able to assist Departments in their budgeting process as it pertains to insurance procurement. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Risk Management Committee met in October 2016 and February 2017,and in addition to discussing RM Division activity and concerns of Departments, County accident (equipment and workers comp) trends were discussed so as to give Department heads a better sense of their Department's safety performance. Final Status Report on Program Objectives for FY 2016-17 10 FINANCE RISK MANAGEMENT 5. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Met regularly with Safety Division to discuss safety concerns island-wide and also attended and participate in the County Safety Committee meetings to learn the concerns of its members (which I as able to discuss at Risk Management Committee meetings). Also participated with Safety Division in performing pre- OSHA inspections for all departments County-wide. 6. As County Building Manager respond to concerns of occupying departments and agencies and maintain safe facility for occupants and the public visitors. Serving as Building Manager, support for occupants i.e. keys, complaints/concerns, as well as arrange office relocation logistics, alarm response, facilitate building repairs, etc. This responsibility was shifted to the Department of Public Works in May, 2017. Final Status Report on Program Objectives for FY 2016-17 11 FINANCE PROPERTY MANAGE MENT 1. Provide support for PONC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2016 The 2016 Annual Report to the Mayor with the Prioritized List of Properties was submitted on December 28,2016. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by PONC, the Mayor and as authorized by the County Council. On November 4, 2016, the County acquired approximately 3,127.95 acres in Kahuku, Ka`n, locally known as the "Road to the Sea". Grant funds from the State, Legacy Land Conservation Program and the Federal, U.S. Fish and Wildlife Service,Recovery Land Acquisition were utilized along with Public Access, Open Space and Natural Resources Preservation Commission funds for acquisition of this property. Acquisition by the County will ensure public access to the shoreline and protect the coastline for wildlife habitat. On June 30, 2016, 13 acres in Na`alehu, Ka`u also known as Kahua olohu was acquired by the County for $170,000.00. These lands are known to be the site of traditional gaming fields and Makahiki grounds. The intent is to form a community initiative to re-institute Hawaiian cultural games during the seam of Makahiki. 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. Public Access, Open Space and Natural Resources Preservation Commissioner submitted recommendations for the stewardship grant to Clayton Honma, Director of Parks and Recreation on October 17, 2016. 4. Provide support for the land management and right-of way acquisition needs for all County departments. The following projects have been completed or no longer in process FY2016-17: Final Status Report on Program Objectives for FY 2016-17 12 FINANCE PROPERTY MANAGE MENT • Ali`i Drive Shoulder Widening—Acquisition • Griffiths - Request to acquire road remnant(Denied) • HELCO—Easement • Heanu Land—Donation (Rescinded) • Hirota Land —Donation (Denied) • Issac Hale Beach Park—Closure of Pohoiki Road • Kapi`olani Villa—Request to replace Fence (Rescinded) • Kapi`olani Street Extension—EO 4478 • Leonard Lopez—Request to acquire property (Denied) • Main Street Collector Road (UH) —Request for ROE • Makalapua Project District (SOH)—Request to review EA • Mano`waio`pae Roadway -Acquisition • Napo`opo`o/Mamalahoa Highway Intersection Improvement—Acquisition • Pahoa Parking Lot—Acquisition (Cancelled) • Pohoiki Park Addition—Acquisition • PONC (Amy Greenwell Gardens) —Conservation Easement (Cancelled) • PONC (Hakalau Point & Valley)—Acquisition (Cancelled) • PONC (Kahua Olohu) -Acquisition • PONC (Kahuku Coastal Property)—Acquisition • PONC (Kaloko Mauka) —Acquisition (Cancelled) • Puu`alala Radio Tower Road Access —Donation of Ka`akepa Street road lot • State Road Remnant Sale; Kaawalii Gulch—Request for Comments The following projects are still in process as of July 1, 2017: • Alderson - Acquisition • Ali`i Drive Culvert Replacement—Acquisition • Ali`i Highway Improvement—Acquisition • Ammen - Donation • Bang San Ho Temple—Request to acquire road • Bishops Estate—Land Exchange • Clyde Willey- Easement • Cousins - Easement • Dahlberg—Donation • DeMattos - Use of County Land • Downs/Handgis —Extinguishment of Public Access Easement • El-Gasseir—Right of Way • HCEOC Botanical Garden—Lease to non-profit • Hilo WWTP —EO completion Final Status Report on Program Objectives for FY 2016-17 13 FINANCE PROPERTY MANAGE MENT • Ho`oko Park(Waikoloa)—Acquisition/Lease Renewal • Honoka`a WWTP—Acquisition • JW Futures LLC —Encroachment/Acquisition • Kaiwiki Road Encroachment—Acquisition • Kama`ili Road Re-Alignment—Exchange • Kapulena—Removal of Ironwood • Kealakekua Public Parking Lot—Acquisition • Keaukaha Proposed Alternate Evacuation Route—Easement/Approval from State of Hawaii • Kohala High School Telecommunication Line—Request for easement • Kuauli Road Improvement—Acquisition • Kulaiwi Road Improvement—Subdivision/Acquisition • Lokahi Makai Access Road (SOH) -Easement • Lono Kona Sewer Improvement District—Easements/Acquisition • Lyons —Request to acquire road remnant • Mamalahoa Highway Drainage Improvements at Kawa Flats - ROE • Mauna Kea Park—Special Use Permit • Miloli`i Transfer Station—Relocation • Na`alehu WWTP - Acquisition • Napo`opo`o/Mamalahoa Hwy Intersection Improvement Project- Easement • Napo`opo`o Transfer Station—Relocation • Pahala Wastewater Treatment Plant—Acquisition • Pahoa Town Sidewalk Construction - Acquisition • Pahoehoe Parking Lot—Acquisition • Peace Corps Volunteer Sign—Sign placement on Property Managed by County • PONC (Hale 0 Kaili) - Acquisition • PONC (Wai'opae) - Acquisition • Puako Road Abandonment—Transfer to State of Hawaii • Sandusky—Land Exchange • South Point Radio Tower Expansion -Acquisition. • Ululani Street Extension - Acquisition • Waiakea Uka Community Center—Acquisition • Waianuenue Avenue Improvement—Set Aside • Waimea Trails & Greenways Project—Easement w/Parker Ranch • Waikoloa Park—Subdivision/Acquisition • Waiulaula Gulch Bridge Project - • West Hawaii Traffic Signals —Easement acquisition • WSP Parsons —Telecommunication Line Easement Final Status Report on Program Objectives for FY 2016-17 14 FINANCE PROPERTY MANAGE MENT 5. Provide administrative and fiscal management of all County leased properties and insure all leases are paid on time. The following leases were negotiated and formalized in FY2016-17: • Hilo Fire Warehouse and Office • Hilo Police Warehouse • HOVE Parks and Recreation Nutrition • HOVE Police Sub Station • • Kea'au Transfer Station • Kona Prosecuting Attorney Additional Office • Na`alehu Fire Station • Parks and Recreation Holualoa Parking Lot • Waimea Council Office The followingleases as s are currently in the process of negotiation regarding terms and conditions for FY 2016-17: • Hilo County Offices • IT —Server Relocation • Kealakekua Parking Lot • Kona Parks and Recreation Facility • Volcano Fire Station (Kilauea Military Reservation) All leases that are the fiscal responsibility of Property Management were paid on time. There were no late fees incurred. 6. Dispose of surplus real property as requested and authorized by the Mayor and the County Council. The Planning Department's Geothermal Relocation Program had five properties for auction. The Geothermal Property Auction was held on Thursday, October 13, 2016. All five properties were sold. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. FY2016-17annual County of Hawaii Fixed Asset Report was submitted to the County Council on Tuesday, August 16,2015. • Final Status Report on Program Objectives for FY 2016-17 15 FINANCE PROPERTY MANAGE MENT 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. No equipment auction has been held for FY2016-17. • Final Status Report on Program Objectives for FY 2016-17 16 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three business days from date received. Mail is processed within two to three days. The STEP worker program has contributed tremendously in accomplishing this task. 2. Recommend and implement at least one change in operations to enhance customer service experience. The hiring of five hybrid clerks has contributed to enhancing customer experience in all four offices. Hybrid Clerks are able to process both motor vehicle registration and driver license transactions. 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys" which gave an "Excellence overall efficiency rating". Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. Inquiries and request for renewals and duplicates have been answered within two to three days. 2. Recommend and implement at least one change in operations to enhance customer service experience. Driver License has been actively working on cross training clerks so that more clerks are familiar with each other's work. This has helped staff to gain a greater understanding of the work that we do, has helped increased the knowledge base of staff, and has allowed our division to continue to service the public with minimal impact to service time due to staff shortages. Final Status Report on Program Objectives for FY 2016-17 17 FINANCE VEHICLE REGISTRATION AND LICENSING 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys" which gave an "Excellence overall efficiency rating". Currently, the Driver Licensing efficiency rating is 94%. Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. During FY 2016-17 we conducted 1,044 inspections of stations issuing safety checks. Final Status Report on Program Objectives for FY 2016-17 18 FIRE FIRE EMERGENCY OPERATIONS DIVISION 1. Implement training of all operations Fire Captains to assume the duties of Operations Battalion Chief by August 2017. Identify top three things that would incentivize interest, and proceed with the necessary proposals. Training implemented. Seven Fire Captains qualified and accepted to be temporarily assigned to Operations Battalion Chief positions as needed. Note: By Union Contract, an employer cannot force Temporary Assignment to a subordinate. 2. Assess and make amendments to the operations retraining and recertification calendar by December 2017. This program calendar is designed to give personnel adequate notice of expirations as well as any upcoming training and recertification classes. Look into utilizing the "Blackboard"notification process as a means to notify all personnel of upcoming training classes. Not Completed. Implementation of the individual email accounts now allow direct message to both the employee as well as their supervisor(s) at the same time. We have identified several certifications that can be done within an identified quarter. Target Solutions, a web-based training and tracking program will be able to notify personnel of certification expirations via "alerts" once implemented. That program development continues. 3. Review and make necessary amendments to the "in-station training"program by February 2018. This program identifies what type drill(s) will be conducted as well as its frequency. Written exams may be required. Assist in making proposals to increase training staff. Identified core training exercises that will be incorporated into the "in-station training" program. Focus is on "High risk-Low volume" type incidents and multi-company drills. Increase in Training staff proposals are on-going. Pilot program to send our Training captain and Driver Trainer out to various stations with a multi-faceted training trailer has been a success and accepted very well by our Operations personnel. Program development still on-going. Six Month Progress Report on Program Objectives for FY 2017-18 1 FIRE EMERGENCY OPERATIONS DIVISION 4. Create Policies and Procedures for the HFD Professional Affairs Committee by April 2018. This committee will be tasked to conduct specialized investigations, and annualreview of the Hawai`i Fire Department Policies and Procedures, Rules and Regulations, Memorandum of Understanding, and Memorandum of Agreements. Draft with policy and procedures being developed. S. Schedule training for all supervisory personnel on the process,procedure and completion of all Fiscal and Human Resources documents by June 2018. Training to be initiated at the Battalion Chief level. Subordinate training to follow. Utilizing resources from HR and Fiscal to achieve this. Six Month Progress Report on Program Objectives for FY 2017-18 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Approach the County of Hawai`i officials and State Legislature with request to fund additional ambulance services in the district of Puna. Goal will be to meet with officials in the second quarter of FY 2017 in preparation for submittal of requests for the 2018 legislative session. On Target. The 911 EMS Providers from each jurisdiction along with State EMS are working collaboratively with requests for additional ambulance services for Puna, Kauai and Honolulu respectively. State EMS along with HFD Fire Chief and staff is scheduled to do a presentation to the State Legislature on January 17,2018 in efforts to educate lawmakers on the efficiencies, cost effectiveness and need for additional services for EMS across the state. 2. Continue with the promotion of the EMS Career Ladder and MICT recruitment effort by actively supporting prospective MICT candidates for the targeted August 2017 MICT class. Goal is to fill the class with 12 highly qualified personnel. Accomplished. Eight HFD personnel entered the KCC MICT program on August 28, 2018. Training Facility (Kapiolani Community College) only accepted eight fire personnel along with two civilians. HFD had 12 qualified applicants. 3. Establish financial plan to replace current Zoll E Series EKG defibrillator cache, which is nearing the medical standard seven year end of life recommendation. Goal is to replace current cache by end of fiscal period. Ongoing. RFI's have been reviewed and a replacement EKG Defibrillator unit has been selected. Next step is to finalize the specifications and put out the Invitation For Bid. 4. Continue to develop Community Paramedicine (CP)/Incident Reduction program on Hawai`i Island through collaboration with partnering healthcare agencies and community organizations. Collect data from our ongoing outreach with an objective to show measurable value of our grant funded West Hawai`i FMS III Community Paramedicine/ Incident Reduction position in hope to support request for permanent funding from State EMS. Goal is to acquire permanent funding by October 2017. a. Continue working with State EMS to develop Statewide Community Paramedic Program. Six Month Progress Report on Program Objectives for FY 2017-18 3 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau In progress. Permanent funding has not been acquired. State EMS will be contracting an Injury Prevention position to HFD EMS for a five year period retro to FY 2017. Statewide Community Paramedicine program meetings have been on going and has become a point of interest with the State Legislatures. 5. Continue Community Outreach/Injury Prevention programs. a. Hands Only CPR—Build sustainability in the DOE program by identifying Champion teachers in east and west Hawai`i who can lead instruct and manage in house delivery of HO CPR training. In progress and on track. Schools completed to date: Waiakea High, Kea'au High,Pahoa High, EB De Silva Elementary,Waiakeawaena Elementary, and Mountain View Elementary schools. b. Child Passenger Safety Inspection Clinics (CPS)—Conduct two Island-wide inspection clinics throughout fiscal period. In progress and on track. Large scale clinics were held at the Hilo and Kona Target stores in August and September 2017. 6. Host the world renowned Resuscitation Academy here on the Big Island (first time ever in Hawai`i) featuring the ongoing efforts in Hawai`i County through the Hawai`i Fire Department to improve Cardiac Arrest survival rates on Hawai`i Island. Accomplished. 7. Continue to aggressively pursue alternative funding opportunities to facilitate acquisition of new equipment and/or training opportunities throughout the fiscal period. a. Ongoing.Received notification of award for HDOT grants - i. Continuation of HFD Child Passenger Safety inspection clinics—$ 13,340 ii. eDraulic extrication tools - $35,000 Six Month Progress Report on Program Objectives for FY 2017-18 4 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Finalize Rescue Field Operating Guidelines/Response Policies for SCUBA, Swiftwater, Wildland, and Rope Rescue by June 2018. Draft completed. In process of reviewing each section,provide recommendations, revise, and then forward to Fire Chief for final approval. 2. Continue to be actively involved in procuring funds through grants and other alternative sources by December 2017. Success gained in achieving alternative funding via private non-profit organizations such as the Daniel Sayre Memorial Foundation. Vital Search & Rescue and Ocean Safety Equipment donated by the Sayre Foundation. 3. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by December 2017. Pilot in-house program for our dive teams established. Currently have only one certified instructor to accomplish this training. Department has solicited personnel to volunteer to train and become certified to assist with this program. 4. Implement an in-house Confined Space Rescue training program that includes all of our personnel who work as part of the hazmat or rescue team by June 2018. On-going. We have trained most of our rescue personnel. Department awaiting training site approval and IAFF certified instructor to complete training of remaining personnel. Six Month Progress Report on Program Objectives for FY 2017-18 5 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Develop and implement a Hazardous Materials Technician level recertification training program for all Hazmat technician personnel by December 2017. Department completed our retraining for all of our hazmat technicians that included classroom and practical review that satisfies OSHA requirements. 2. Establish a line budget to effectively plan for purchasing, maintenance, updating, and repair of equipment by June 2018. Budget line item for specific to hazmat equipment, repair, and/or supplies created. Funding of line item not realized. Department actively pursuing funding. 3. Continue to provide training for our Hazmat teams in a coordinated effort with the 93rd CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2017. Department continues to conduct training with the Combat Support Team on an annual basis utilizing WMD and other hazardous materials related scenarios and drills to keep our hazmat teams abreast of the latest changes. 4. Procure updated chemical equipment with the capability to identify potentially explosive and other unknown chemicals on-scene for public safety and environmental protection by June 2018. Continue to seek funding for this equipment by applying for alternative funding through agrant to help update our current equipment and improve our response capability. Six Month Progress Report on Program Objectives for FY 2017-18 6 FIRE OCEAN SAFETY 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule to have at least two Water Safety Officers on duty during weekends, holidays and summer and winter vacation. This would entail the addition of two full-time positions at Hapuna and two full-time positions is Hilo by June 2018. Department request for more staffing have not been realized due to current budgetary constraints. State funding of three new positions planned for Hapuna Beach. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to East and West Hawai`i and four WSO III positions for adequate supervision in each district by June 2018. The Hawai`i Fire Department continues to request adding possible positions. 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA) the Big Island Junior Lifeguard program at five locations: Hilo, Puna, Punalu'u, Kailua-Kona, and Hapuna, to promote ocean safety through education and activities to youth ages 12- 17. Programs to be implemented during July and August 2017. Department continues to hold sessions in all five districts. Summer 2017 saw an increase of participant enrollment due to funding that was provided by Hawaii Lifeguard Association. 4. Expand our RWC program to include coverage in the three additional districts (Hilo, Punalu'u, and Kona)by June 2018. This was requested in our supplemental budget but was not approved due to budgetary constraints. 5. Increase our public alert capabilities by adding a PA system to the La'aloa Beach and Kahalu`u south tower by December 2017. Department added a PA system to the Kahalu`u South and La'aloa towers. This now allows our lifeguards to expand our preventative measures out into the water. Six Month Progress Report on Program Objectives for FY 2017-18 7 FIRE FIRE PREVENTION BUREAU 1. Take an aggressive approach to public education in regards to fire prevention and life safety awareness. Main topics to include smoke alarm/home inspection program, firefighter safety guide and school visit program, pre-emergency planning. Conducted 95 Public education events 33 of which were for our home inspection/smoke alarm program. Delivered approximately 18,500 Fire Fighter Safety Guides to elementary students' island-wide and conducted 21 fire safety assemblies in elementary schools. 2. Continue the adoption process of the 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawai`i County fire code. The 2015 NFPA 1 State amendments are finalized and are moving forward for legislation. The next step is to work on and finalize our county amendments. 3. Educate suppression personnel in conducting basic inspections related to preplanning inspections, basic fire investigations and community risk reduction programs. Project completed at Honoka`a Fire Station. Expansion of project on hold due to personnel shortages and workload in Prevention Bureau. Six Month Progress Report on Program Objectives for FY 2017-18 8 FIRE +'tk..=as.k.,a .,.;.eix-..re . .<.<3'.;a rT,ar;..max:'pdA',r s..:,:...a..s`,.n::.. .xF ar—";,.,_.ax.=:.m'kk...•./xs...,f.:...: .pe-.=up. s.:.£;,,.a sxi,s .R, ,..{ AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Complete construction of mezzanine to create storage space for parts currently taking up space in other critical areas. Project moving forward and is a priority. Working with DPW and a funding source has been confirmed. 2. Create an exterior covered work area to provide an additional space to work on vehicles during inclement weather. Plans have been discussed with DPW. Next step will be to do draft drawings and determine estimated costs. Fire Communications Control Center 1. Revise Fire Radio Dispatcher I hiring process to produce better outcomes in the hiring process. Added Criti-Call program software for dispatcher testing. Program is a Dispatcher testing tool designed to objectively screen potential hires for their ability to listen, encode data, typing skills,while simulating skills in Dispatch environment. Tool is vetted through current dispatchers to establish baseline for hiring decisions. 2. Document need and prepare request for additional positions by the end of FY 2017- 18. Not started. Focus has been directed to supporting newly hired FRD I's, the CAD replacement project with Spillman CAD system, and the training of existing staff on the newly acquired programs. 3. Research and develop a three year plan to implement accreditation of the Hawai`i Fire Department Fire Communication center by the end of FY 2017-18. Not started. Focus has been directed to supporting newly hired FRD I's, the CAD replacement project with Spillman CAD system, and the training of existing staff on the newly acquired programs. Six Month Progress Report on Program Objectives for FY 2017-18 9 FIRE AUXILIARY SERVICES BUREAU 4. Research and develop a Public Education Program which will provide the community with an understanding of the 9-1-1 emergency system by the end of FY 2017-18. Not started. Focus has been directed to supporting newly hired FRD I's, the CAD replacement project with Spillman CAD system, and the training of existing staff on the newly acquired programs. Warehouse and Supply Section 1. Streamline warehouse processes through the elimination of non-essential processes through a review of process mapping to identify redundancy by the end of September 2017. Process mapping were completed and redundancies identified. Currently working to digitalize ordering process and with online tracking of orders. Estimated initial forms to be complete in April 2018. 2. Increase distribution center efficiency and accountability through implementation of an electronic inventory management system by December 2017. Process delayed due to difficulties encountered in goal no. 1. Expected push for this in FY 2018-19. 3. Compile data to justify an increase in warehouse staff to maintain inventory system for department by January 2018 to request position in FY 2019-20 budget. Informed there is no funding for additional positions. Will continue to monitor fiscal opportunities to address this goal. 4. Establish a 5S based warehouse system by end of FY 2017-18. In progress. Working on labeling system of shelving storage and automatic identification of stock levels through labeling system to increase efficiencies in the warehouse. Also working on additional racking for more vertical storage. Six Month Progress Report on Program Objectives for FY 2017-18 10 FIRE TRAINING BUREAU 1. Maintain training documentation and administrative requirements for Fire Fighter required certifications. Assisting with the implementation of the Target Solutions—a program to help manage and track required certifications. Project on-going. 2. Establish a Company Officer Training curriculum which includes an initial Train the Trainer to establish instructors, a detailed budget, a detailed training plan and a timeline for scheduled training to be initiated. Not started. 3. Continue to deliver training programs and exercises that utilizes the new Driving Simulator and the Live Fire Training Simulator. The Driving Simulator and Live Fire Training Simulator are being utilized by the current Fire Recruit Class. Hose Evolutions and Fire pump procedures/operations training was also delivered to East and West Hawaii Companies in the months of September and October 2017. Feedback from the Company Commanders regarding the training were all very positive. 4. Continue to host annual NFA two day off-campus courses and maintain training opportunities through the State Fire Council and the National Fire Academy. Currently in progress. Two-day NFA Wildland Urban Interface Firefighting training was conducted in September 2017. 5. Develop and implement strategies to re-organize the Training Bureau inclusive of training curriculum,programs and Training Bureau staffing. A draft for a West Hawaii Training Bureau position to support the 2°d Battalion's training needs was submitted for review. Six Month Progress Report on Program Objectives for FY 2017-18 11 FIRE VOLUNTEER TRAINING SECTION 1. Continue digital radio communications training to all volunteer personnel. Initial training completed. Continuing ongoing training as needed. 2. Replacement of aging vehicle fleet by December 2017. No vehicles received. 3. Re-train all Volunteers on First Aid/Hands only CPR/AED training by June 2018. Volunteers First Aid/ CPR/AED training is set for January—March 2018. 4. Continue integration of Hawai`i Fire Department operations personnel with Hawai`i Fire Department Volunteer Fire companies. Integration in progress. Six Month Progress Report on Program Objectives for FY 2017-18 12 Incident by Incident Type With Detail Date Range: From 7/1/2017 To 12/31/2017 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Fire Building fire 36 34 00:11:28 $2,282,700.00 $3,281,801.00 Fires in structures other than in a building 3 3 00:13:32 $10,100.00 $10,100.00 Cooking fire,confined to container 38 38 00:12:17 $13,420.00 $13,420.00 Chimney or flue fire,confined to chimney or flue 2 2 00:06:30 Trash or rubbish fire,contained 30 30 00:15:15 Fire in portable building,fixed location 2 2 00:17:23 $13,200.00 $13,200.00 Mobile property(vehicle)fire,other 1 1 00:06:46 $8,000.00 $8,000.00 Passenger vehicle fire 52 52 00:12:13 $102,150.00 $102,150.00 Road freight or transport vehicle fire 5 5 00:08:56 Camper or recreational vehicle(RV)fire 2 2 00:18:06 Off-road vehicle or heavy equipment fire 2 2 00:20:24 Natural vegetation fire,other 11 11 00:16:39 Forest,woods or wildland fire 19 19 00:10:23 Brush,or brush and grass mixture fire 103 99 00:17:43 $52,500.00 $74,500.00 Grass fire 13 13 00:13:38 $100.00 $100.00 Outside rubbish fire,other 19 19 00:14:28 Outside rubbish,trash or waste fire 71 71 00:14:27 Dumpster or other outside trash receptacle fire 2 2 00:10:05 Special outside fire,other 2 2 00:11:23 Outside storage fire 1 1 00:09:20 Outside equipment fire 2 2 00:11:06 $4,100.00 $4,100.00 Total Fire: 416 410 00:14:16 $2,486,270.00 $3,507,371.00 Rupture/Explosion Overpressure rupture from steam,other 1 1 00:11:13 Chemical reaction rupture of process vessel 1 1 00:00:31 1NCO27(3.00) Page 1 of 5 Printed: 01/17/2018 13:54:39 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Rupture/Explosion-(Continued) Excessive heat,scorch burns with no ignition 3 3 00:07:38 Total Rupture/Explosion: 5 5 00:06:55 EMS/Rescue Medical assist,assist EMS crew 8 8 00:26:07 Emergency medical service,other 8 8 00:17:04 EMS call,excluding vehicle accident with injury 8,031 7,990 00:11:44 Vehicle accident with injuries 381 375 00:13:08 Motor vehicle/pedestrian accident(MV Ped) 22 22 00:07:40 Motor vehicle accident with no injuries 319 317 00:09:18 Lock-in(if lock out,use 511 ) 4 4 00:06:13 Search,other 4 4 00:21:31 Search for person on land 30 30 00:36:09 Search for person in water 17 17 00:26:00 Extrication,rescue,other 2 2 00:15:51 Extrication of victim(s)from building/structure 1 1 00:06:18 Extrication of victim(s)from vehicle 2 2 00:11:15 Removal of victim(s)from stalled elevator 2 2 00:11:55 Swimming/recreational water areas rescue 8 8 00:20:57 Swift water rescue 2 2 00:09:22 Surf rescue 3 3 00:08:38 Watercraft rescue 17 15 00:30:21 Electrocution or potential electrocution 1 1 00:21:05 Rescue or EMS standby 3 2 00:16:18 Total EMS/Rescue: 8,865 8,813 00:11:52 Hazardous Condition Flammable gas or liquid condition,other 1 1 00:08:40 Gasoline or other flammable liquid spill 6 6 00:10:10 Gas leak(natural gas or LPG) 9 9 00:12:59 Oil or other combustible liquid spill 5 5 00:09:18 Chemical hazard(no spill or leak) 2 2 01:33:40 INCO27(3.00) Page 2 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Hazardous Condition-(Continued) Chemical spill or leak 2 2 00:09:11 Electrical wiring/equipment problem,other 13 13 00:12:54 Heat from short circuit(wiring),defective/worn 3 3 00:10:51 Light ballast breakdown 1 1 00:07:25 Power line down 30 30 00:15:14 Arcing,shorted electrical equipment 26 26 00:13:54 Accident,potential accident,other 1 1 00:09:54 Aircraft standby 4 2 00:14:35 Vehicle accident,general cleanup 3 3 00:08:30 Total Hazardous Condition: 106 104 00:14:42 Service Call Person in distress,other 10 10 00:13:09 Lock-out 9 9 00:09:08 Ring or jewelry removal 2 1 00:11:40 Water evacuation 1 1 00:14:22 Water or steam leak 6 6 00:13:57 Smoke or odor removal 3 3 00:07:03 Animal problem 1 1 00:21:28 Animal rescue 2 2 00:23:05 Public service assistance,other 96 93 00:16:59 Assist police or other governmental agency 16 16 00:26:09 Police matter 435 431 00:10:58 Public service 173 165 00:21:24 Community Paramedicine Outreach 56 50 00:05:45 Community Hands Only CPR 6 6 00:18:24 Assist invalid 162 160 00:11:31 Unauthorized burning 30 30 00:14:25 Cover assignment,standby,moveup 4 Total Service Call: 1,012 984 00:13:33 Good Intent 1NCO27(3.00) Page 3 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. _ HH:MM:SS Total Loss Total Value Good Intent-(Continued) Dispatched&cancelled en route 423 EMS:Dispatched&cancelled en route 77 No incident found on arrival at dispatch address 1,567 1,556 00:11:22 Authorized controlled burning 2 2 00:05:39 Steam,other gas mistaken for smoke,other 1 1 00:09:17 Smoke scare,odor of smoke 51 51 00:13:02 Steam,vapor, fog or dust thought to be smoke 2 2 . 00:10:46 Barbecue,tar kettle(outdoor cooking) 5 5 00:09:35 EMS call,party transported by non-fire agency 11 11 00:07:59 Hazmat release investigation w/no hazmat 7 7 00:22:34 Total Good Intent: 2,146 1,635 00:11:26 False Call Municipal alarm system,malicious false alarm. 1 1 00:07:31 Telephone,malicious false alarm 1 1 00:07:18 Local alarm system,malicious false alarm 4 4 00:07:10 System malfunction,other 4 4 00:04:15 Extinguishing system activation due to malfunction 1 1 00:06:18 Smoke detector activation due to malfunction 56 56 00:11:32 Heat detector activation due to malfunction 1 1 00:14:43 Alarm system sounded due to malfunction 42 42 00:08:36 CO detector activation due to malfunction 1 1 00:02:51 Unintentional transmission of alarm,other 4 4 00:08:35 Sprinkler activation,no fire-unintentional 1 1 00:02:29 Smoke detector activation,no fire-unintentional 13 13 00:17:29 Detector activation,no fire-unintentional 5 5 00:05:28 Alarm system sounded,no fire-unintentional 35 35 00:07:28 Total False Call: 169 169 00:09:44 Severe Weather Flood assessment 2 2 00:12:02 Lightning strike(no fire) 1 1 00:07:12 INCO27(3.00) Page 4 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Severe Weather-(Continued) Severe weather or natural disaster standby 1 1 00:04:38 Total Severe Weather: 4 4 00:08:58 Other Citizen complaint 2 2 00:25:08 Total Other: 2 2 00:25:08 Total Incident Count: 12,725 12,126 $2,486,270.00 $3,507,371.00 • INCO27(3.00) Page 5 of 5 Printed: 01/17/2018 13:55:45 This page intentionally left blank FIRE EMERGENCY OPERATIONS DIVISION 1. Establishment of an officers training program for the rank of Fire Equipment Operator, Fire Captain, and Battalion Chief by August 2016. This program will outline the specific respective duties and responsibilities of each position as well as how to conduct investigations, take proper corrective actions, and to write policies and procedures. The Hawaii Fire Department Officers Training Program syllabus drafted, sent to Training. However, awaiting implementation that is projected next fiscal year. 2. Create an operations retraining and recertification calendar for all required training and recertification by December 2016. This program calendar is designed to give personnel adequate notice of expirations as well as any upcoming training and recertification classes. Draft operations and recertification calendar submitted for review; not approved or initiated as of June 30, 2017. 3. Develop a more comprehensive in-station training and drill program by February 2017. This program will be more concise in identifying what type drill will be conducted as well as its frequency. Written exams may be required. Key training aspects have been identified. No implementation on program due to inconsistent staffing within our Training Bureau. 4. Establish an availability schedule to be used to identify all personnel available for duty during a specified period. It will also identify the rank and qualifications of each. Targeted completion date is April 2017. Implementation of the Rank for Rank policy and its "sign up" process has assisted in meeting the intent of this objective. Priority has been lowered and this objective is no longer being pursued. 5. Establish a specialized panel of six personnel that will be subject matter experts in conducting investigations as well as doing periodic review of department policies, procedures, Memorandum of Agreements, and Memorandum of Understandings by June 2017. Proposed a panel of six personnel which includes Assistant Fire Chief of Operations Battalion 1 and Battalion 2 Commander,Emergency Medical Services Battalion Chief, Auxiliary Services Battalion Chief, and Prevention Battalion Chief. This panel will be under the supervision of the Deputy Fire Chief. Final Status Report on Program Objectives for FY 2016-17 1 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Look into the feasibility of implementing Hawai`i Fire Department(HFD) Basic Life Support (BLS) ambulance services in the districts where Pro-QA non-emergent protocols exist. Objectives will be; get approval from State EMS, project the number of calls per month, calculate unit hour usage, estimate reduction in unit hour usage for Advanced Life Support(ALS)units, project costs, and draft protocols by the end of the fiscal period. Implementation of project not completed. 2. Approach County of Hawai`i officials and State Legislatures with request to fund additional ambulance services in the district of Puna. Goal will be to meet with officials in the second quarter of FY 2016 in preparation for submittal of requests for the.2017 legislative period. EMS Bureau team conducted an aggressive face-to-face meeting with key legislative officials and submitted a Puna Ambulance Bill for the 2017 session. Unfortunately, the Bill was combined in an "EMS Omnibus" Bill and didn't make it out of session. 3. Continue with the promotion of the EMS Career Ladder and MICT recruitment effort. Aggressively recruit prospective candidates for the August 2017 MICT class. Goal is to identify interested and prospective candidates by August 2016 and confirm attainment of the necessary program perquisite, as well as facilitate MICT prep classes throughout the fiscal period. KCC accepted ten students total to the upcoming MICT program with eight slots provided to the Hawaii Fire Department. Class is scheduled to start August 28, 2017. 4. Continue to conduct statewide EMS recruitment effort by marketing the benefits of our Fire Based EMS department to one Kapi`olani Community College (KCC) EMT and one KCC MICT class on Oahu by end of the fiscal period. In conjunction with this effort, work collaboratively with the Chief s Office to conduct selective hire opportunities for KCC trained state licensed EMT and MICT personnel. The EMS Bureau team presented to the Kapi`olani Community College EMT graduating class on Oahu in December 2016. The feedback from the audience was positive and garnered lots of questions and interest in our Fire Based EMS system. Final Status Report on Program Objectives for FY 2016-17 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 5. Expand EMS Bureau presence in West Hawai`i and North Hawai`i by adding FMS III positions in each service area by end of the fiscal period. Pilot West Hawaii FMS III position was filled in October 2016. Position is grant funded through the office of aging with a strong focus on incident reduction and community paramedicine initiatives. Next step is to provide data on the effectiveness and impact of this position and attain permanent funding. 6. Continue Community Out Reach/Injury Prevention programs: a. Hands Only (HO) CPR—Build sustainability in the DOE program by identifying Champion teachers in east and west Hawai`i who can lead instruct and manage in house delivery of HO CPR training. Year's accomplishments as noted: i. Over 9,000 persons to-date trained in Hands Only CPR; ii. Hawaii Island's Out of Hospital Cardiac Arrest save rate increased by 300% in 2016; iii. Conducted for the first time in the State of Hawaii, a world-renowned Resuscitation Academy here in Hilo,with key stakeholders from around the State. b. Child Passenger Safety Inspection Clinics (CPS)—Conduct two Island-wide inspection clinics throughout fiscal period. A large-scale CPS inspection clinic was conducted in conjunction with the National CPS week and National Safety Seat Saturday campaign back in September 2016. 7. Continue to aggressively pursue alternative funding opportunities to facilitate acquisition of new equipment and/or training throughout the fiscal period. Accomplished Grants applied for and status: i. Office of Aging—$100,000 for funding of West Hawaii FMS III position—Awarded; ii. Shippers Warf- $55,000 for national level EMS Conferences — Awarded; iii. State DOT—$33,000 eDraulic rescue extrication tools—Awarded; iv. State DOT—$17,000 continuation of CPS program—Awarded; v. AFG—Compression devices—Awaiting notification; vi. State DOT—Injury Prevention position—Denied. Final Status Report on Program Objectives for FY 2016-17 3 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Maintain annual review and revision of current Search and Rescue policies and procedures in accordance with recognized industry standards. Continue to review, adopt, and implement an established policy by June 2017. The Hawaii Fire Department completed a Confined Space Policy. The Dive policy draft is currently being reviewed and will be submitted along with the other areas of rescue. Due to the unforeseen additions to these policies, it is forecasted to be completed in June 2018. 2. Continue to update our Resource Management Plan for all types of rescue equipment by December 2016. The Hawaii Fire Department have reviewed our cache of rescue equipment and have identified and ordered equipment to supplement our current gear. We are also moving toward keeping a secured cache of equipment that will be issued on a daily basis for accountability. 3. Continue to be actively involved in procuring funds through grants and other alternative sources by December 2016. The Hawai`i Fire Department continues to work with the Sayre Foundation and other donors to supplement our budget with funding for rescue equipment. The Sayre Foundation held their annual awards dinner and honored nine HFD employees including the pilot of C-1. Three of these personnel were from the Ocean Safety division. To-date, the Sayre Foundation has generated over$1.7 million to pay for training and equipment for our department. 4. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by June 2017. The Hawaii Fire Department trained all rescue personnel to the Dive Rescue I level utilizing our in-house instructor. This program is led by master diver FEO David Mahon who is assisting us in revising the dive SOP. Final Status Report on Program Objectives for FY 2016-17 4 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 5. Develop a coordinated Rescue Water Craft program in conjunction with the Ocean Safety Division in responding to Ocean related incidents by June 2017. This project is put on hold due to the limited resources and budget constraints. The Hawaii Fire Department will continue to integrate our rescue response operations with the Ocean Safety RWC program Final Status Report on Program Objectives for FY 2016-17 5 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Develop and implement a Hazardous Materials Operations level recertification training program for all HFD personnel by December 2016. The Hawaii Fire Department conducted Hazmat Technician refresher classes for all of our Technician personnel. These classes covered general response information and provided some hands on with equipment that may be utilized when responding to a Hazmat incident. 2. Establish a line budget to effectively plan for maintenance, updating, and repair of equipment by June 2017. The Hawaii Fire Department was not able to establish a specific line budget identified for Hazmat due to budgetary constraints and directives. 3. Develop and implement an Island-wide training program for the Hazmat teams to allow them to practice large scale exercises utilizing both Hazmat teams incorporated into a.unified command system by December 2016. The Hawai`i Fire Department completed training for our personnel locally through various agencies and in various areas on the mainland that are sponsored by Homeland Security and the Center for Domestic Preparedness. The HFD is now integrating some training with our Rescue teams when conducting confined space operations. 4. Continue to provide training for our Hazmat teams in a coordinated effort with the 93rd CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2016. Training is conducted in March each year with the 93rd CST in East and West Hawaii in response to Weapons of Mass Destruction and other chemical related incidents. Final Status Report on Program Objectives for FY 2016-17 6 FIRE � `mmmmEMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations P 5. Replace our outdated equipment to provide adequate monitoring and on-scene capabilities for public safety and environmental protection by June 2017. P The Hawai`i Fire Department replaced some of our required equipment for air monitoring at incidents. However, budgetary constraints did not allow for the replacing of some much needed identifiers. The improved capability of these new technology will provide for the safety of our personnel and community. • Final Status Report on Program Objectives for FY 2016-17 7 FIRE OCEAN SAFETY 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule to have at least two Water Safety Officers on duty during weekends,holidays and summer and winter vacation. This would entail the addition of two full time positions at Hapuna and two full-time positions is Hilo by June 2017. The Hawaii Fire Department's request for additional positions was not approved due to budgetary constraints and directives. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to east and west Hawai`i by June 2017. Due to budgetary constraints, the Hawaii Fire Department have not been able to add positions and provide some relief to our Captains. 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA)the Big Island Junior Lifeguard program at five locations: Hilo, Puna, Punalu'u,Kailua-Kona, and Hapuna, to promote ocean safety through education and activities to youth ages 12- 17. Programs to be implemented during July and August 2016. Program completed. The Hawaii Fire Department will continue to hold Jr. Lifeguard programs in the identified districts and participate in the state championships. 4. Procure and erect a new surveyor tower for the Kahalu`u Beach south end by December 2016. The Kahalu`u south tower has been erected and is fully functional. In addition to putting up the Kahalu`u south tower. The department also added a Public Announcement system to this tower along with the Kahalu`u north and La'aloa towers. 5. Initiate training and create a plan to implement a Rescue Water Craft Crewperson (RWCC) program in the Ocean Safety Division by December 2016. We completed the training of personnel who are assigned near a location where our RWC is stationed and currently utilize these individuals as crew members. This allows us to keep the RWC available during times when our RWC operators are on leave. • • Final Status Report on Program Objectives for FY 2016-17 8 FIRE OCEAN SAFETY 6. Create a replacement policy for our Rescue Water Craft (RWC)to identify replacement of our RWC by December 2016. A replacement policy has not been officially completed. • Final Status Report on Program Objectives for FY 2016-17 9 FIRE FIRE PREVENTION BUREAU 1. Take an aggressive approach to public education in regards to fire prevention and life safety awareness. Topics to include smoke detectors, emergency recognition, and emergency action plans prior to an emergency. Smoke Alarm/Home inspection program totals 81 homes inspected 388 smoke alarms installed. only 4 of the 81 homes inspected had at least one working smoke alarm upon inspection. 2. Work on adoption process of the new 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawaii County fire code as it pertains to the new State Fire code along with implementing a plan review fee process and subaccount that will be used for Fire Prevention Bureau training, equipment and supplies. The 2015 NFPA 1 State Fire Code with amendments is almost near complete and one last meeting is scheduled with the Fire Prevention Committee in November 2017 to finalize a new section on Certificate of Fitness for persons conducting Inspection, Testing and Maintenance of Fire Protection systems. 3. Determine the minimum staffing of inspectors needed to meet the five year minimum maintenance inspection criteria for all commercial properties as stated in the HRS 132. In using the NFPA 1730 standard it breaks down occupancies into three hazard categories; low, moderate and high. Low hazard occupancies are conducted every three years, moderate hazard occupancies are inspected every two years and high hazard occupancies are inspected annually. To meet the standard 4,538 inspections would need to be conducted annually. Currently the Fire Prevention Bureau averages 1,150 inspections annually with an average of five personnel conducting inspections during that time period. The Fire Prevention Bureau will need to increase staffing by four times as much personnel to meet the standard. Budgetary constraints and directives do not allow for new positions. 4. Continue to educate suppression personnel in conducting basic fire inspections, fire investigations, and how to conduct community risk analysis assessments. A program has been started with Honoka`a Fire station. The program is impacted by the current staffing level in the Prevention Bureau. • Final Status Report on Program Objectives for FY 2016-17 10 FIRE FIRE PREVENTION BUREAU 5. Continue Fire Prevention to the public schools by conducting fire safety assemblies at elementary schools throughout the island. The Fire Prevention Bureau conducted 29 school assemblies reaching approximately 9,000 keiki. 132 classrooms had 100% participation in our Fire Fighter Safety Guide program. This is currently a record high. Final Status Report on Program Objectives for FY 2016-17 11 FIRE _. ,_,._._,_, AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Explore the opportunity to increase Maintenance personnel by adding a clerk to maintain Management Data System for department's fleet of vehicles by January 2017. The Hawaii Fire Department explored opportunities. However, no funding available to add personnel. 2. Evaluate cost effective measures in creating a working Foreman position to alleviate Chief Mechanic daily duties, permitting increased attention towards administrative matters. The Hawaii Fire Department evaluated measures. However, no funding available to add personnel. Fire Communications Control Center 1. Explore opportunities to increase personnel, allowing coverage of one supervisor and five personnel per shift. Our Fire Radio Dispatch Request to fill has been submitted and approved. Fire Radio Dispatcher recruit class starting in October 2017. 2. In addition to proposed improvement of facility concerning American with Disabilities Act, include upgrades to position console with proper ergonomic furniture. Upgrades have not been made. However, the Hawaii Fire Department is working on procuring these items. Final Status Report on Program Objectives for FY 2016-17 12 FIRE AUXILIARY SERVICES BUREAU Warehouse and Supply Section 1. Explore opportunities to increase storage space within existing facility to include expansion or relocation by May 2017. The Hawaii Fire Department's Warehouse renovation is on hold indefinitely due to budgetary constraints. 2. Increase warehouse staff by adding office clerk to maintain inventory system for department by January 2017. The Hawaii Fire Department have not explored opportunities. No funding available to add personnel. Final Status Report on Program Objectives for FY 2016-17 13 FIRE TRAINING BUREAU 1. Graduate the 44th Fire Fighter Recruit class. Fire Fighter Recruits to be promoted to Fire Fighters by September 1, 2016. The 44th Fire Fighter Recruit class graduated from recruit training on June 14, 2016. They were promoted to Fire Fighter on September 1, 2016. 2. Work with Operations personnel on establishing a Company Officers Training curriculum which will entail Company Officers and Supervisory FEOs collaboratively working together in regards to general training and administrative duties. Targeted curriculum deadline by end of July 2016 with implementation and record keeping by December 2016. Targeted 50% completion by end of fiscal year. Due to assignment changes, staff availability and training priorities, objective not complete. 3. Research, come up with and implement a training program that utilizes the new Driving Simulator. The training simulator has been utilized to provide driver training to Fire personnel. The next steps include moving the simulator to West Hawaii to expand outreach to the rest of the department. 4. Host an NFA 2-Day off campus course called Preparation for Initial Company Operations in September 2016. Training was not held, canceled by the Instructor. Various alternative trainings were completed in its place. Final Status Report on Program Objectives for FY 2016-17 14 FIRE VOLUNTEER TRAINING SECTION 1. Obtain and distribute new FCC mandated narrow-band combination to portable radio/pager to all Volunteer Fire Personnel. This distribution will be accompanied by increased communication training and operational guidelines. Distribution and training on new narrow-band radio/pagers completed between May and December 2016. Program updates completed September 14, 2017 along with further training. 2. Replacement of aging vehicle fleet, as average age of current vehicles is approximately 27 years old, by December 2016. One apparatus,HFD533 military five-ton, Fire conversion completed by Mechanic Shop, awaiting assignment. 3. Train all Volunteers Hands only CPR by July 2017. Hands only CPR training completed. 4. Continue integration of Hawai`i Fire Department operations personnel with Hawai`i Fire Department Fire companies. Targeting 100% integration by June 2017. Integration of Volunteer and Career Companies completed. Final Status Report on Program Objectives for FY 2016-17 15 • Incident by Incident Type With Detail Date Range: From 7/1/2017 To 12/31/2017 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Fire Building fire 36 34 00:11:28 $2,282,700.00 $3,281,801.00 Fires in structures other than in a building 3 3 00:13:32 $10,100.00 $10,100.00 Cooking fire,confined to container 38 38 00:12:17 $13,420.00 $13,420.00 Chimney or flue fire,confined to chimney or flue 2 2 00:06:30 Trash or rubbish fire,contained 30 30 00:15:15 Fire in portable building,fixed location 2 2 00:17:23 $13,200.00 $13,200.00 Mobile property(vehicle)fire,other 1 1 00:06:46 $8,000.00 $8,000.00 Passenger vehicle fire 52 52 00:12:13 $102,150.00 $102,150.00 Road freight or transport vehicle fire 5 5 00:08:56 Camper or recreational vehicle(RV)fire 2 2 00:18:06 Off-road vehicle or heavy equipment fire 2 2 00:20:24 Natural vegetation fire,other 11 11 00:16:39 Forest,woods or wildland fire 19 19 00:10:23 Brush,or brush and grass mixture fire 103 99 00:17:43 $52,500.00 $74,500.00 Grass fire 13 13 00:13:38 $100.00 $100.00 • Outside rubbish fire,other 19 19 00:14:28 Outside rubbish,trash or waste fire 71 71 00:14:27 Dumpster or other outside trash receptacle fire 2 2 00:10:05 Special outside fire,other 2 2 00:11:23 Outside storage fire 1 1 00:09:20 Outside equipment fire 2 2 00:11:06 $4,100.00 $4,100.00 Total Fire: 416 410 00:14:16 $2,486,270.00 $3,507,371.00 Rupture/Explosion Overpressure rupture from steam,other 1 1 00:11:13 Chemical reaction rupture of process vessel 1 1 00:00:31 INCO27(3.00) Page 1 of 5 Printed: 01/17/2018 13:54:39 Average Incident Used in Ave. Response Time Incident Type 'Count Resp. HH:MM:SS Total Loss Total Value Rupture/Explosion-(Continued) Excessive heat,scorch burns with no ignition 3 3 00:07:38 Total Rupture/Explosion: 5 5 00:06:55 EMS/Rescue . Medical assist,assist EMS crew 8 8 00:26:07 Emergency medical service,other 8 8 00:17:04 EMS call,excluding vehicle accident with injury 8,031 7,990 00:11:44 Vehicle accident with injuries 381 375 00:13:08 Motor vehicle/pedestrian accident(MV Ped) 22 22 00:07:40 Motor vehicle accident with no injuries 319 317 00:09:18 Lock-in(if lock out,use 511) 4 4 00:06:13 Search,other 4 4 00:21:31 Search for person on land 30 30 00:36:09 Search for person in water 17 17 00:26:00 Extrication,rescue,other 2 2 00:15:51 Extrication of victim(s)from building/structure 1 1 00:06:18 Extrication of victim(s)from vehicle 2 2 00:11:15 Removal of victim(s)from stalled elevator 2 2 00:11:55 Swimming/recreational water areas rescue 8 8 00:20:57 Swift water rescue 2 2 00:09:22 Surf rescue 3 3 00:08:38 Watercraft rescue 17 15 00:30:21 Electrocution or potential electrocution 1 1 00:21:05 Rescue or EMS standby 3 2 00:16:18 Total EMS/Rescue: 8,865 8,813 00:11:52 Hazardous Condition Flammable gas or liquid condition,other 1 1 00:08:40 Gasoline or other flammable liquid spill 6 6 00:10:10 Gas leak(natural gas or LPG) 9 9 00:12:59 Oil or other combustible liquid spill 5 5 00:09:18 Chemical hazard(no spill or leak) 2 2 01:33:40 INCO27(3.00) Page 2 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Hazardous Condition-(Continued) • Chemical spill or leak 2 2 00:09:11 Electrical wiring/equipment problem,other 13 13 00:12:54 Heat from short circuit(wiring),defective/worn 3 3 00:10:51 Light ballast breakdown 1 1 00:07:25 • Power line down 30 30 00:15:14 Arcing,shorted electrical equipment 26 26 00:13:54 Accident,potential accident,other 1 1 00:09:54 Aircraft standby 4 2 00:14:35 Vehicle accident,general cleanup 3 3 00:08:30 Total Hazardous Condition: 106 104 00:14:42 Service Call Person in distress,other 10 10 00:13:09 Lock-out 9 9 00:09:08 Ring or jewelry removal 2 1 00:11:40 Water evacuation 1 1 00:14:22 Water or steam leak 6 6 00:13:57 Smoke or odor removal 3 3 00:07:03 Animal problem 1 1 00:21:28 Animal rescue 2 2 00:23:05 Public service assistance,other 96 93 00:16:59 Assist police or other governmental agency 16 16 00:26:09 • Police matter 435 431 00:10:58 Public service 173 165 00:21:24 Community Paramedicine Outreach 56 50 00:05:45 Community Hands Only CPR 6 6 00:18:24 Assist invalid 162 160 00:11:31 Unauthorized burning 30 30 . 00:14:25 Cover assignment,standby,moveup 4 Total Service Call: 1,012 984 00:13:33 Good Intent INCO27(3.00) Page 3 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Good Intent-(Continued) Dispatched&cancelled en route 423 EMS:Dispatched&cancelled en route 77 No incident found on arrival at dispatch address 1,567 1,556 00:11:22 Authorized controlled burning 2 2 00:05:39 Steam,other gas mistaken for smoke,other 1 1 00:09:17 Smoke scare,odor of smoke 51 51 00:13:02 Steam,vapor,fog or dust thought to be smoke 2 2 00:10:46 Barbecue,tar kettle(outdoor cooking) 5 5 00:09:35 EMS call,party transported by non-fire agency 11 11 00:07:59 Hazlnat release investigation w/no hazmat 7 7 00:22:34 Total Good Intent: 2,146 1,635 00:11:26 False Call Municipal alarm system,malicious false alarm 1 1 00:07:31 Telephone,malicious false alarm 1 1 00:07:18 Local alarm system,malicious false alarm 4 4 00:07:10 System malfunction,other 4 4 00:04:15 Extinguishing system activation due to malfunction 1 1 00:06:18 Smoke detector activation due to malfunction 56 56 00:11:32 Heat detector activation due to malfunction 1 1 00:14:43 Alarm system sounded due to malfunction 42 42 00:08:36 CO detector activation due to malfunction 1 1 00:02:51 Unintentional transmission of alarm,other 4 4 00:08:35 Sprinlder activation,no fire-unintentional 1 1 00:02:29 Smoke detector activation,no fire-unintentional 13 13 00:17:29 Detector activation,no fire-unintentional 5 5 00:05:28 Alarm system sounded,no fire-unintentional 35 35 00:07:28 Total False Call: 169 169 00:09:44 Severe Weather • Flood assessment 2 2 00:12:02 Lightning strike(no fire) 1 1 00:07:12 INCO27(3.00) Page 4 of 5 Printed: 01/17/2018 13:55:45 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Severe Weather-(Continued) Severe weather or natural disaster standby 1 1 00:04:38 • Total Severe Weather: 4 4 00:08:58 Other Citizen complaint 2 2 00:25:08 Total Other: 2 2 00:25:08 Total Incident Count: 12,725 12,126 $2,486,270.00 $3,507,371.00 • INCO27(3.00) Page 5 of 5 Printed: 01/17/2018 13:55:45 1 t WUFrUuCrS HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. One hundred and forty-six redescription review requests were received and all were processed within five working days of receipt. 2. Review and process reallocations for recruitment within ten workdays of receipt. One hundred and one reallocation requests for recruitment purposes were received and all were processed within ten working days of receipt. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. A total of five grievances were filed at the employer level. Three grievances were heard and responded to within 60 day measure. Conflicts in schedules resulted in the delay of scheduling two grievance meetings as well as the issuance of the employer's response. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. A total of 77 inquiries related to the administration and interpretation of collective bargaining agreements and executive orders were received. Two inquiries required consultation and clarification from other jurisdictions and were answered within the 30-day timeframe. All others were responded to within 14 days from receipt. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. There were five requests received from Corporation Counsel related to arbitration of grievances. All were responded to within the 14-day timeframe. Six Month Progress Report on Program Objectives for FY 2017-18 1 HUMAN RESOURCES HUMAN RESOURCES _,_.. . Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. Six New Hire Orientation classes were conducted. Classes were held once a month and rotated between Hilo and Kona. 2. Provide at least six Customer Service Skills Training sessions annually. Five live trainings on customer service were conducted. 3. Provide at least six Supervisory Skills Training sessions annually. Supervisory skills training was not offered during the first half of the fiscal year. 4. Identify at least two Personnel Development needs & implement County-wide program. Conducted two reasonable suspicion trainings—one in Hilo and another in Kona. 5. Annually coordinate the Prevention of Workplace Violence training program. Prevention of Workplace Violence training will be offered in the second half of the fiscal year. 6. By September 30, 2017, hold the annual Pre-retirement Workshop. The annual Pre-Retirement Workshop was held on September 13,2017 with 108 State and 70 County employees attending. 7. Issue the Fall 2017 and Spring 2018 Training Catalogues. The Fall 2017 Course Catalog was published on July 6,2017. Six Month Progress Report on Program Objectives for FY 2017-18 2 HUMAN RESOURCES HUMAN RESOURCES Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawai`i County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. A total of 36 inquiries were received. Of the 36 inquiries, 32 were closed within 14 days. As of December 31,2017, four were pending. 2. By June 30, 2018, deliver two supervisory training classes, two non-supervisory training classes and two other EO/ADA civil rights compliance classes, depending upon identified needs. One Anti-Discrimination and Harassment class was conducted for Police Recruits, Administrative Services 1. Conduct two department/agency audits each quarter on personnel files, temporary assignment records, postings, etc. to ensure compliance with personnel laws, rules, policies and procedures, collective bargaining agreements and executive orders. A total of four agencies were audited during the first half of the fiscal year. 1st quarter: Planning, Research & Development 2°d quarter: Aging,Public Works 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 1,784 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 1,729 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. Six Month Progress Report on Program Objectives for FY 2017-18 3 HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 159 Flexible Spending Plan change in status forms. 158 forms, or 99%,were processed within two workdays of receipt. 4. By December 31, 2017, hold an annual employee awards program. The 52°d Annual Employee Recognition Program was held on November 6, 2017 at the Hilo Municipal Golf Course Multi-Purpose Room. Mayor Kim honored and recognized 19 outstanding County of Hawaii employees. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established two out of three, or 67%, of eligible lists within two months. One recruitment is currently in progress. • Within three months for large size open-competitive recruitments requiring a written examination. We established one out of one, or 100%, of eligible lists within three months. • Within two months for open-competitive recruitments requiring a training and experience evaluation(T&E). We established 75 out of 82, or 91%, of eligible lists within two months. Four recruitments resulted in no qualified applicants. Three recruitments are currently in progress. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. We established the Police Officer I eligible list within four months. Six Month Progress Report on Program Objectives for FY 2017-18 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination (continued) 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 55 out of 82, or 67%, of internal lists within one month. Fifteen internal recruitments resulted in no applicants. Six internal recruitments had no qualified applicants. Six recruitments are currently in progress. 3. Certify (refer) names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 228, or 100%, of requests were certified (referred) names from available eligible/internal lists to hiring departments within four workdays. 4. Coordinate the placement of Hawai`i Community College Cooperative Vocational Education(CVE) students within the County by October 31 of every year. Eight CVE positions were filled by October 31,2017. Seven positions remained vacant due to Hawaii Community College's difficulty in referring interested students as a result of their low student enrollment. Health and Safety 1. Coordinate and/or conduct safety inspections of at least six County facilities. Safety inspections of four County facilities were conducted. Facilities include: Waimea Solid Waste Baseyard, Pana`ewa Rainforest & Zoo, Hilo Municipal Golf Course Maintenance area and Kona Motor Vehicle Registration office. 2. Provide requested safety and equipment training within two months of original request. Eighty-one safety training requests were received and all were delivered within two months of original request. Six Month Progress Report on Program Objectives for FY 2017-18 5 HUMAN RESOURCES HUMAN RESOURCES Health and Safety (continued) 3. Provide three HIOSH-required training programs per quarter. NIOSH required training programs were provided in each quarter as follows: 1St Quarter: Personal Protective Equipment, Hazard Communication, Bloodborne Pathogens, Hearing Conservation,Fall Protection and Forklift training 2°d Quarter: Personal Protective Equipment, Hazard Communication, Fall Protection, Fire Safety, Bloodborne Pathogens,Hearing Conservation, Respiratory Protection and Fit Testing and Forklift training 4. Provide at least six Defensive Driver Courses (DDC)to County employees during the fiscal year. Eight Defensive Driver Course training sessions were provided. One Driver Improvement training session was also provided. 5. Conduct a semi-annual workers compensation claims review. File reviews have not been conducted yet. Next reviews are scheduled for the month of May. Six Month Progress Report on Program Objectives for FY 2017-18 6 HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. Two hundred and fifty-four redescription review requests were received and all were processed within five workdays of receipt. 2. Review and process reallocations for recruitment within ten workdays of receipt. One hundred sixty-five reallocation requests for recruitment purposes were received and all were processed within ten workdays of receipt. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. Five employer-level grievances were received during FY 2016-17. Four were heard by our department and responded to within 60 days from receipt. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. One hundred forty-six email requests were received and all were responded to within 14 days from receipt. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Twenty-one requests related to arbitration of grievances were received from the Office of the Corporation Counsel. All were responded to within 14 days from the date of the request. Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. Twelve New Hire Orientation classes were conducted. Classes were held once a month and rotated between Hilo and Kona. • Final Status Report on Program Objectives for FY 2016-17 1 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development 2. Provide at least six Customer Service Skills Training sessions annually. Six customer service skills training sessions were conducted (five live trainings and one webinar). 3. Provide at least six Supervisory Skills Training sessions annually. Seven supervisory skills training sessions were conducted (six live trainings and one webinar). 4. Identify at least two Personnel Development needs & implement County-wide program. Through input and feedback from numerous departments, a need for Excel training was identified. A County-wide training was offered from January— May 2017. As a result of increased concerns over inter-personal workplace conflict and communication in various departments,we contracted with a professional mediator to conduct a training titled, Civility in the Workplace: Conflict Resolution and Managerial Mediation. The training was conducted in Hilo on June 23,2017, and Kona on June 26,2017. 5. Annually coordinate the Prevention of Workplace Violence training program. The Prevention of Workplace Violence Training was held in Hilo on March 30, 2017, and in Kona on March 31, 2017. 6. By September 30, 2016, hold the annual Pre-retirement Workshop. The annual Pre-Retirement Workshop was held in Hilo on September 7,2016 with 147 State and 79 County employees attending. 7. Issue the Fall 2016 and Spring 2017 Training Catalogues. The Fall 2016 Course Catalog was published on July 6, 2016. The Spring 2017 Catalog was published on January 3,2017. Final Status Report on Program Objectives for FY 2016-17 2 HUMAN RESOURCES HUMAN RESOURCES Equal Opportunity PA tV 1. Respond to and resolve inquiries and complaints from the public and Hawai`i County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. From July 2016—June 2017,250 complaints and inquiries were received. 86% (216)were closed within 14 days, 4% (9) were closed within 30 days, 7% (18) were pending more than 30 days and 3% (7) remain pending. 2. By June 30, 2017, deliver two supervisory training classes, two non-supervisory training classes and two other EO/ADA civil rights compliance classes, depending upon identified needs. From July 2016—June 2017, ten non-supervisory Anti-Discrimination and Harassment training classes were conducted for 97 attendees, five supervisory Anti-Discrimination and Harassment training classes were conducted for 73 attendees, and six ADA compliance classes were conducted for 65 attendees. Administrative Services 1. Conduct two department/agency audits each quarter on personnel files, temporary assignment records,postings, etc. to ensure compliance with personnel laws, rules, policies and procedures, collective bargaining agreements and executive orders. A total of eight agencies were audited during the fiscal year. 1st quarter: Finance, County Clerk 2nd quarter: Corporation Counsel,Liquor 3rd quarter: Human Resources, Mass Transit 4th quarter: Office of Management, Parks and Recreation 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 3,940 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 3,961 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. Final Status Report on Program Objectives for FY 2016-17 3 HUMAN RESOURCES HUMAN RESOURCES Administrative Services 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 294 Flexible Spending Plan change in status forms. 292 forms, or 99%,were processed within two workdays of receipt. • 4. By December 31, 2016, hold an annual employee awards program. The 51th Annual Employee Recognition Program was held on November 21,2016 at the Aupuni Center Conference Room. Mayor Kenoi honored and recognized 19 outstanding County of Hawaii employees. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established 12 out of 14, or 86%, of eligible lists within two months. Two eligible lists were established shortly after two months due to our staff workload. • Within three months for large size open-competitive recruitments requiring a written examination. We established 1 out of 1, or 100%, of eligible lists within three months. • Within two months for open-competitive recruitments requiring a training and experience evaluation(T&E). • We established 220 out of 234, or 94%, of eligible lists within two months. Twelve recruitments resulted in no applicants. Two recruitments resulted in no qualified applicants. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. No Police Officer I recruitment was conducted during this period. Final Status Report on Program Objectives for FY 2016-17 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 91 out of 109, or 83%, of internal lists within one month. Twelve internal recruitments resulted in no applicants. Six internal recruitments had no qualified applicants. 3. Certify (refer) names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 557, or 100%, of requests were certified (referred) names from available eligible/internal lists to hiring departments within four workdays. 4. Coordinate the placement of Hawai`i Community College Cooperative Vocational Education(CVE) students within the County by October 31 of every year. Ten CVE positions were filled by October 31, 2016. Five positions remained vacant due to Hawaii Community College's difficulty in referring interested students as a result of their low student enrollment. Health and Safety 1. Coordinate and/or conduct safety inspections of at least six County facilities. Safety inspections of seven County facilities were conducted or coordinated. Facilities include: Honoka`a Wastewater Treatment Plant Pump Station, Kealakehe Wastewater Treatment Plant, Kona Motor Vehicle Registration Office,Waimea Motor Vehicle Registration & Driver's License Office, Hilo Real Property Tax Office, Hilo Police Dispatch, and Hilo Municipal Golf Course Maintenance Shop. 2. Provide requested safety and equipment training within two months of original request. One hundred one safety training requests were received and all were delivered within two months of original request. Final Status Report on Program Objectives for FY 2016-17 5 HUMAN RESOURCES C S HUMAN RESOURCES Health and Safety 3. Provide two HIOSH-required training programs per quarter. NIOSH required training programs were provided in each quarter as follows: 1st Quarter: Respiratory Protection, Bloodborne Pathogens, Fire Safety Awareness,Flagger Safety and Forklift Certification. 2nd Quarter: Respiratory Protection, Bloodborne Pathogens and Forklift Certification. 3rd Quarter: Respiratory Protection,Bloodborne Pathogens, Hearing Conservation,Fire Safety Awareness, Flagger Safety,Personal Protective Equipment, Hazard Communication and Forklift Certification. 4th Quarter: Respiratory Protection, Bloodborne Pathogens, Hearing Conservation,Personal Protective Equipment, Hazard Communication and Forklift Certification. 4. Provide at least six Defensive Driver Courses (DDC) to County employees during the fiscal year. Six Defensive Driver Courses were provided. 5. Conduct a semi-annual workers compensation claims review. File reviews were conducted in November, December, February and May. Final Status Report on Program Objectives for FY 2016-17 6 I INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 1. Provide a reliable and managed network for the County of Hawai`i, implement higher level protocols and extend the network to include faster and reliable network connectivity for County locations. • Extended the County fiber connection to P&R Maintenance; the new Mass Transit facility; Kona Highways; Naalehu Fire Station; Ka`u Fire Station; Haihai Fire Station; and Kamana Senior Center.- • Deployed FortiWifi and connected workstations at P&R Maintenance, then disconnected the slower broadband connection. • Migrated the Kamana PC's and printers from the frame relay connection to the fiber network.Added phone systems to the County VoIP network. • Activated the INET Request Online Coordination (IROC) system for tracking fiber requests through the DCCA. • Installed new Cisco switches at primary network locations (Pauahi,Aupuni, and WHCC) to replace switches approaching end of life. • Performed IOS upgrades on all existing Cisco switches, and added devices to RANCID, to improve configuration change monitoring and documentation. • Established a new hybrid setup of DHCP without Reservations for 75% of our network locations, and 25% DHCP with reservations, to allow for greater mobility of devices,while maintaining the required security level for device access to the network. • Assisted Civil Defense with camera project for shoreline monitoring across the network with a FortiWifi device. • Added email notification from uninterruptible power supplies located at network server rooms. 2. Expand and maintain the County of Hawai`i server and application support, assist County Departments with Application implementations and expand the use of cloud based technologies. • Collapsed the multiple County of Hawaii Microsoft Volume Licensing Service Center (VLSC) Portals into a single location. • Installed new version of Rapid Recovery to core backup servers. • Assisted Traffic Division with recovery and rebuild of servers. • Upgraded four VMware host servers to version 6.5. • Migrated virtual servers to v6 Datastores. • Performed virtual machine compatibility upgrades and VMware tools upgrades. • Updated Lifecycle Controller on virtual servers. • Upgraded the VMware/EMC array 100MB switch to a 1GB switch. • Setup virtual PC for iNovah and installed Extra Attachmate version 9.3. Six Month Progress Report on Program Objectives for FY 2017-18 1 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Continue assisting DEM with the implementation of an Abandoned Vehicles system. • Affordable Care Act Reporting for Tax Year 2017 with HR& Finance o Code changes implemented & ACA code calculations run for all employees. o Will assist HR with preparation of data for import to EDEN system, and Finance with modification of electronic files prior to IRS upload. • Continue collaborating with the Fire Department,Police Department, Spillman Technologies, and other software vendors during the implementation of a new CAD system. • Completed upgrade from Renaissance to NavRisk for HR Workers Compensation Claims processing and reporting. • Assisting Police with the Gas, Oil and Mileage system. • Upgraded AsurelD system to Enterprise version for Liquor Control • Rolled out Office 365 to County PC users. o Provided training on Skype for Business,Microsoft OneDrive, Office, and SharePoint. • Continue assisting DPW Traffic and Finance with the implementation of BMI Bar Coding for Inventory Tracking. This system will be integrated with the Eden Inventory module. o Will resume once EDEN is upgraded to 5.18.1. • Continue assisting DPW and Planning with the implementation of the EnerGov Permitting system. o Data Conversion from multiple legacy systems. • Migrated and converted historical Wang Payroll archive to Access/SQL application with integrated Windows authentication. • Migrated historical Wang Building Permit data to Lotus Notes system • Continue assisting the Finance Department with implementation of iNovah, a centralized cashiering system. o Working with vendor and Finance on configuration, reports • Assisted Office of the County Clerk with website fixes. o Replaced RAW HTML pages with WYSIWYG editor pages to conform to County website standards. 3. Maintain and enhance the reliability, cyber security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • Installed a FortiAnalyzer 400E, configuration completed, and threat report setup. Updated FortiAnalyzer to version 5.4.4. • Completed annual Cyber Security survey for NCSR and MS-ISAC. Six Month Progress Report on Program Objectives for FY 2017-18 2 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • DIT personnel completed CJIS Online Training, and all members of the department are certified. • Activated DMARC security settings for email. DKIM/DMARC implemented to add protection against spoofing. • DMARC successfully implemented to allow for Constant Contact, MailChimp, and other outside entities to send on behalf of the county,when they are authorized. • Improved security and auditing for EDEN system o Changed EDEN system administrator password o Implemented SQL trigger auditing on EDEN SQL Server to record data structure changes, and direct logins to SQL Server by Tyler Technologies Support staff 4. Review and improve Information Technology's customer support and services, and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Upgraded DirSync to Azure AD (AAD) Connect to allow for better connectivity with all Exchange services. • Activated Exchange Hybrid and cloud services for Water Supply. • Continued Exchange Server Microsoft Updates on a quarterly basis. • Upgraded Office 365 endpoint clients to Current Channel, then upgraded again, to the newer Microsoft Monthly Channel. • DIT added 50 licenses to VoIP Call Manager to allow for better phone coverage and support of spin up sites. • Implemented a more frequent review of Active Directory password expired users. Notices sent to Departments for review and inactive accounts cleared out faster. • ADAuditPlus applied update 5.0 build 5051. • ADSelfService upgrade to v5509. • Completed creation of individually named mailboxes and personal folders for Fire Department personnel. • Converted Office of Housing and Community Development(OHCD) distribution lists to shared mailboxes. • HelpSpot ticketing software upgraded to v4.7.4. • IT Policies & Procedures implemented. • McAfee Agent 5.06.220 deployed to managed systems. • Automatic deployment of FortiClient 5.6 Build/Config to VPN user devices. • Designed a PDQ 0365 Package Build to deploy the office suite across the network instead of through the internet. • Automatic deployment of Pictometry ESR 2.7. Six Month Progress Report on Program Objectives for FY 2017-18 3 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • SCCM client update 5.00.8540.1611 pushed to managed systems. • Skype for Business activated to do Broadcast and Internal to External Meetings with DNS settings completed. • Upgraded SolarWinds NPM and SolarWinds NTA to latest versions. 5. Coordinate and manage a County-wide Geographic Information System (GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expand its usage. • Provided GIS Web Map Training • Pictometry o ConnectExplorer o Provided training for users • Assisting Real Property with interface between iasWorld and GIS o Created linked server in SQL Server to iasWorld TEST • Portal for ArcGIS o Created a new public web map for general county use • Created a Fire Hazard Web map for Civil Defense • Assisted Mayor's Office with web map for Puna Roads Connectivity Six Month Progress Report on Program Objectives for FY 2017-18 4 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 1. Provide a reliable and managed network for the County of Hawai`i, implement higher level protocols and extend the network to include faster and reliable network connectivity for County locations. • MPLS Network: Rebuilt the Alcatel Service Aware Manager (SAM) to better manage and support the MPLS network. Also, performed Alcatel switch upgrades at critical server locations for faster and better network reliability. • Updated network connections at remote sites on the County network. o Setup/replaced FortiAP for a standalone connection at Pahala Fire. o Replaced FortiAP and attached to new connection at Kawailani Fire. o Installed FortiAP and moved Hamakua Highways from frame to DSL. o Waikoloa Fire Station moved to county fiber network. o Waimea Highways and surrounding facilities added to the county fiber network. o Installed second Cisco Switch for new Highways building. • Transferred West Hawaii locations to the West Hawaii Fortigate to balance the load across East and West Hawaii internet firewall appliances. • o Makalei Fire Station and Ocean View Fire Station FortiAP 28C installed and connected to West Hawaii Fortigate. • Updated routing protocols to separate the 10.x.x.x networks that access the County. • Improved network bandwidth and reliability o Increased bandwidth of internet connection at WHCC from 25MB to 100MB in coordination with Oceanic. o Upgraded core network switch with dual redundancy at the central network location. o Configured/changed network and default settings on new UPS network cards to allow for better response to network issues. • Upgraded SolarWinds Network Performance Management (NPM) software to version 12.1 to improve network monitoring,management, and performance. Final Status Report on Program Objectives for FY 2016-17 1 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 2. Expand and maintain the County of Hawai`i server and application support, assist County Departments with Application implementations and expand the use of cloud based technologies • Assisting DEM with the implementation of an Abandoned Vehicles System. • Completed Affordable Care Act coding with HR& Finance for 2015 & 2016 reporting. • Collaborating with the Fire Department, Police Department and Spillman Technologies during the implementation of a new CAD system for Fire Dispatch. o Created virtual PulsePoint Server and new VM for NavRisk Server. • Laserfiche upgraded to 10.1,ArcGIS upgraded to 10.4. • Assisting HR with the upgrade from Renaissance to NavRisk for Workers Compensation Claims processing and reporting. o Prepared new server to support NavRisk.Installed IIS and added another drive. • Activated AAD Connect to synchronize Active Directory with Exchange and secure cloud based applications to streamline IT processes. • Applied Microsoft updates to servers for security and network maintenance. • Assisting the Finance Department with implementation of iNovah, a centralized cashiering system. o Created two virtual servers; worked with iNovah vendor for setup/configuration of test web server and test SQL server. • Assisted the Office of the County Clerk, Elections Division with 2016 Election processing. • Implemented WuFoo, a secure online forms builder. Provided training to County departments. o Assisted the Mayor's Office with implementation of on-line Web forms to facilitate public contact. Final Status Report on Program Objectives for FY 2016-17 2 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Assisted Mass Transit with RFP evaluation for a new Bus route tracking and Reporting System. Created maps of bus routes with 1 mile buffer zones for the Paratransit project. • Assisting DPW and Planning with the implementation of the EnerGov Permitting System. • Assisting DPW Traffic and the Finance Department with the Implementation of BMI Bar Coding for Inventory tracking. This system will be integrated with the Eden Inventory module. • Began the roll out of Office365 to County PC users. o Providing training on Skype for Business, and Microsoft OneDrive, Office, and SharePoint. • Assisting Liquor Control with an upgrade to the Assure ID system. 3. Maintain and enhance the reliability, security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • FireEye equipment installed on the network. Two appliances provide cyber threat security on the West Hawaii internet connection as well as the East Hawaii internet connection. A third FireEye appliance connected to the County Exchange connection protects against cyber threats to the email system. • Upgraded firmware on the Fortinet firewalls and related equipment. o FortiGate upgraded to firmware 5.2.8 build 727. o FortiAnalyzer upgraded to firmware 5.0.13 build 0383. o FortiAP units upgraded to firmware 5.2 build 0262. • Local Administrator Password Solution (LAPS) deployed across County Agency PC's, providing better security for administrator access by requiring a unique complex password at each individual PC. • Updated the OWA Exchange remote access rights for County accounts. Default is OWA disabled and access rights granted after supervisor or manager authorization. Final Status Report on Program Objectives for FY 2016-17 3 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Patched vulnerabilities across servers, switches, and software. o Installed firmware updates on all production servers. Installed Windows updates and SQL CU8 on servers. o Installed IIS, Windows updates, and Certificate for NavRisk Server. o IOS updated for Cisco Switches deployed across the network to patch security holes. o McAfee ePolicy server upgraded to Windows Server 2012 R2. McAfee ePolicy updated to version 5.9. Activated SHA2 certificate. 4. Review and improve Information Technology's customer support and services, and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Implemented new Windows Updates process using System Center Configuration Manager(SCCM) and deployed across the County. o Tested on Windows 7 PCs and Windows 10 PCs within DIT. o SCCM configuration and testing completed. o WSUS retired and SCCM deployed for endpoint devices. • Acquired two more PDQ Deploy licenses, allowing for better coordinated effort in automatically deploying software updates and frequent security patches to common software deployed across the County network. • Upgraded ADAuditPlus to v5.0 SP 3.1 and ADSelfService to v5.4. to assist in automated Active Directory management and security. • Created a new Windows Server 2016 VM for MaaS360 Cloud Extender. • Upgraded financial software test environment to Eden v5.16.1.2, and upgraded production environment to Eden v5.16.1.0. • User Support ticketing software HelpSpot upgraded to v4.6.9. • Skype for Business implemented across multiple agencies within the County. • Upgraded LAPS App Server and install package for PDQ deploy to Version 6.2.0. • Upgraded Tripwire Enterprise Server Console and Agents to TE 8.5.2. Final Status Report on Program Objectives for FY 2016-17 4 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 5. Coordinate and manage a County-wide Geographic Information System (GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expand its usage. • Established a Pictometry contract for up to 100 concurrent sessions. • Completed Configuration of the new Enterprise GIS environment. Began working with Planning,Real Property and DEM to move GIS functionalities into the new environment. • Assisted Mass Transit with creating maps of bus routes with one mile buffer zones for the Paratransit project. • GIS License, Portal,Web adapters, and Servers upgraded. • Established quarterly meetings to discuss GIS uses throughout the County. Created a Portal for ArcGIS map available to all County employees via the County's Intranet. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank 1 2 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii County Charter §10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year by a certified public accountant or firm or certified public accountants, having no personal interest, direct or indirect, in the fiscal affairs of the county. Pursuant to this Charter requirement, the Office of the Legislative Auditor procured an independent external auditor to conduct the annual financial audits for the four-year period FY 2013-14 through FY 2016-17 and awarded Contract No. c.004162 to N&K CPAs, Inc. on December 5,2013. As part of this contract, N&K CPAs,Inc. commenced the following audit activities and reports related to FY 2016-2017: • Audit the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On June 8,2017,N&K CPAs, Inc. initiated its audit activities related to the FY 2016-17 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds,programs, services, and operations of any County agency, executive agency, or program, which is supported, in whole or in part, by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 21, 2017 and can be found at http://www.hawaiicounty.gov/legislative- auditor/ 3. To conduct or cause to be conducted performance and/or financial audits of County agencies, programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor (Hawai`i County Charter §3-18). Six Month Progress Report on Program Objectives for FY 2017-18 1 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR The Office of the Legislative Auditor has concluded two performance audits. These include: Audit of the Cash Handling at County of Hawai`i's Department of Water Supply: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on the Department of Water Supply's cash handling procedures on August 25,2017. The purpose of the audit was to determine whether DWS implemented internal controls over water receipts to prevent, detect, and deter fraudulent transactions. We evaluated if these internal controls followed best practices. The Office of the Legislative Auditor reported that the Department of Water Supply's water receipts cash handling process lacked significant internal controls including adequate segregation of incompatible duties and independent review and monitoring. Due to these internal control weaknesses, our audit could not determine if all cash received was deposited. We did not identify any instances of fraud or misappropriations during our testing. Audit of the Department of Human Resources Hiring Practices: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on the Department of Human Resources hiring practices on September 7, 2017. The purpose of the audit was to determine whether hiring practices in place were effective at ensuring equitable,uniform, and transparent selection of candidates and ensuring compliance with applicable laws, regulations, County policies and procedures and best practices. In addition,we identified potential areas for improvement. We reviewed and evaluated internal controls over hiring practices during calendar year 2016 through January 2017.We also examined 46 new hire civil service positions in four departments during calendar year 2016. The Office of the Legislative Auditor reported numerous questionable hiring practices including how applicants were identified to be interviewed, how applicants were assessed, and how departments were using DHR's referred list of eligible applicants. In addition, the Office of the Legislative Auditor is currently researching, planning, and conducting three additional performance audits including cash handling at Mass Transit, overtime, and contingency plans to guarantee water supply to customers at all times at the Department of Water Supply. Our audit reports are available on-line at http://wwvv.hawaiicounty.gov/legislative-auditor/ Six Month Progress Report on Program Objectives for FY 2017-18 2 LEGISLATIVE AUDITOR a ,,:°t'a'ea:'e?=v.. -n,e s< aa:xr'>+^,-f..,:r_. z^--nom ^°�"---w-a-�•-er--'�-- �______ LEGISLATIVE AUDITOR 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor (Hawai`i County Charter §3-18). The Office of the Legislative Auditor is currently conducting two follow-up audits including the County's Purchasing Card Program and Variable Frequency Drives (VFDs) at the County's Department of Parks and Recreation. 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor will update their Annual Audit Plan and perform a risk assessment to help identify known or inherent risk factors during the second half of FY 2017-18. Six Month Progress Report on Program Objectives for FY 2017-18 3 This page intentionally left blank LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR . . _ ___ 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii County Charter §10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year. by a certified public accountant or firm or certified public accountants, having no personal interest, direct or indirect, in the fiscal affairs of the county. Pursuant to this Charter requirement, the Office of the Legislative Auditor procured an independent external auditor to conduct the annual financial audits for the four-year period FY 2013-14 through FY 2016-17 and awarded Contract No. c.004162 to N&K CPAs, Inc. on December 5, 2013. As part of this contract, N&K CPAs, Inc. commenced the following audit activities and reports related to FY 2016-17: • Audit the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On June 8, 2017,N&K CPAs,Inc. initiated its audit activities related to the FY 2016-17 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds,programs, services, and operations of any County agency, executive agency, or program, which is supported, in whole or in part, by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 21,2017 and can be found at http://www.hawaiicounty.gov/legislative- auditor/ 3. To conduct or cause to be conducted performance and/or financial audits of County agencies, programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). Final Status Report on Program Objectives for FY 2016-17 1 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR The Office of the Legislative Auditor has concluded one performance audit: • Inventory Management at County of Hawai`i's Department of Public Works Highway Maintenance Division (Report#2017-01 issued on February 2, 2017) The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on inventory practices at the Department of Public Works, Highways Maintenance Division, on February 2,2017. The purpose of the audit was to determine whether internal controls currently in place are effective in ensuring accurate and complete inventory and inventory records, accountability for inventory and inventory records, and adequate safeguarding of inventory. We also identified potential areas for improvement. The Office of the Legislative Auditor reported that the Division's inventory management system lacked sufficient internal controls, including independent monitoring, proper recording, and disposal of inventory, continuously tracking of items prone to theft, adequate safeguarding, training of employees, and written policies and procedures. Due to these internal control weaknesses, as well as errors in processing inventory, physical inventory and inventory records were inaccurate and incomplete. The Office of the Legislative Auditor also was in process of conducting two performance audits including, Department of Water Cash Handling (subsequently issued August 24, 2017), and Department of Human Resources' hiring practices (subsequently issued September 7, 2017). Our audit reports are available on-line at http://www.hawaiicounty.gov/legislative-auditor/ 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor began planning a follow-up audit on the Limited Scope Performance Audit of the Department of Parks and Recreation's Facilities Asset Management (Report No. 11-01, July 2011) during the second half of the fiscal year 2015-2016. However, due to timing and scheduling difficulties, this follow-up was placed on hold until a future period. Final Status Report on Program Objectives for FY 2016-17 2 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor updated their Annual Audit Plan and perform a countywide risk assessment survey to help identify known or inherent risk factors during the second half of the fiscal year 2016-2017. Peer Review: To comply with Government Auditing Standards (GAS), in July 2016, OLA underwent its second peer review conducted by the Association of Local Government Auditors (ALGA). The scope of the review was to conduct a peer review following the guidelines contained in the ALGA Peer Review Guide, 2011 Revision. In working independently of OLA, auditors determined that OLA's internal quality control system was suitably designed and operating effectively to provide reasonable assurance of complying with applicable Generally Accepted Government Auditing Standards issued by the Comptroller General of the United States. Final Status Report on Program Objectives for FY 2016-17 3 This page intentionally left blank LIQUOR CONTROL LIQUOR CONTROL LIQUOR CONTROL 1. Licensing: a. Conduct 30 interviews with new liquor license applicants. 39 interviews with new license applicants were conducted. b. Process 30 new license applications. 22 license applications were processed. c. Conduct 30 site visits to applicant premises. 23 site visits were done to applicant premises. 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Kona for approximately 900 employees of licensed establishments. Classes and examinations to be offered to all licensees' staff, including minor-aged employees. 26 exams were held during the first half of this fiscal year, six in Hilo and 12 in Kona. Additionally, eight special classes were done upon the request of our licensees. A total of 794 employees from licensed establishments attended these classes and took the liquor card test. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. 1,433 checks per month have been done to promote compliance to our liquor laws. c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. Training to keep our Commissioners, Board Members and staff updated with new or changing liquor laws and to learn about new and current liquor trends was provided: 1. A Liquor Commissioner and the Liquor Control Administrative Officer attended the National.Liquor Law Enforcement Association's (NLLEA) 2017 Annual Conference in Oklahoma City, OK,August 21-23,2017. 2. Hawai`i County hosted the 2017 State Liquor Investigators' Workshop, September 25-26, 2017 at the Sheraton Kona Resort & Spa at Keauhou Bay. The workshop was attended by our 7 Liquor Control Investigators, Director, Liquor Control Administrative Officer and Liquor Control Licensing Officer. Six Month Progress Report on Program Objectives for FY 2017-18 1 LIQUOR CONTROL LIQUOR CONTROL 3. 2 Liquor Commissioners, the Liquor Control Administrative Officer and Administrative Services Assistant traveled to Indianapolis,IN for the National Conference of State Liquor Administrators' (NCSLA) 2017 Central/Western Regional Conference, September 30 to October 4, 2017. 4. The County of Hawaii,Department of Liquor Control hosted the 2017 Annual Conference of State Liquor Commissions at the Courtyard Marriott King Kamehameha Kona Beach Hotel, October 22-25,2017. Attending this conference were 9 Adjudication Board members and Commissioners and 8 staff. 5. The Director, Liquor Control Licensing Technician and a Liquor Commissioner attended the National Conference of State Liquor Administrators' (NCSLA)2017 North/South Regional Conference in Louisville, KY,November 5-8, 2017. 6. A Sunshine Law and Ethics review was conducted by a Deputy Corporation Counsel for the department's staff. 3. Public Programs: a. Provide minimum of two youth,public and enforcement programs which promote compliance to liquor laws. 1. Local comedian Augie T is preparing to visit Big Island middle schools this spring semester to present his B.R.A.V.E. Hawaii Island program. Based on his B.R.A.V.E. Hawaii framework(Being Respectful and Valuing Everyone), this program, customized for Hawaii Island,will include presentations on the prevention of underage drinking and include social media campaigns and rewards. 2. During the first half of this fiscal year, the Department of Liquor Control has accepted and will process 27 district contingency fund grants from our councilmembers. The grants fund alcohol-free and drug-free events and programs that educate and promote compliance with our County's liquor laws and the promotion of healthier lifestyles. Many of them directly involve our students, such as Project Grad Nights and Robotics. These, and many others, keep our students active within their communities while keeping them busy and away from underage drinking. Six Month Progress Report on Program Objectives for FY 2017-18 2 LIQUOR CONTROL LIQUOR CONTROL 3. Planning and preparation for the National Conference of State Liquor Administrators' (NCSLA)2018 National Conference is underway. This conference, hosted by the County of Hawaii Department of Liquor Control,will be held at the Hilton Waikoloa Village,June 17-21,2018. Approximately 500 attendees and family members are expected to attend. Marketing of Hawaii Island continues in hopes of bringing in more attendees. 4. Working with the Hawaii Island Consortium, LLC, the department brought new liquor license applications and direct wine shipper permit applications online. Launched in August 2017,the portal can be reached from our County website. Applicants are able to use our online application forms, upload necessary documents and pay for the application or permit. Use of this portal is becoming increasingly popular, especially with wineries, and expansion to include online liquor license renewals is being studied. 5. In addition to year round enforcement to ensure compliance with laws related to the sale of alcohol,from June thru November, the Department conducted educational compliance checks focused solely on Sale to Minors in South Hilo and Kona. A total of one hundred-six (106) Licensees were checked and seventy-six percent(76%) passed (requested identification). TOTAL (South Hilo and Kona) Initial Compliance Check Results Licensee Pass(ID No Pass(ID No Action %Pass %No % Note Total Requested) NOT (Closed/Could (73/106) Pass Pass/No Requested not get seated) (26/106) Action (81/106) 106 73 26 7 69% 25% 76% 7%No Action Six Month Progress Report on Program Objectives for FY 2017-18 3 This page intentionally left blank LIQUOR CONTROL LIQUOR CONTROL 1. Licensing: a. Conduct 30 interviews with new liquor license applicants. 91 interviews with new license applicants were conducted. b. Process 30 new license applications. 17 license applications were processed. c. Conduct 30 site visits to applicant premises. 33 site visits were done to applicant premises. 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Kona for approximately 900 employees of licensed establishments. Classes and examinations to be offered to all licensees' staff, including minor-aged employees. 52 classes (12 in Hilo,24 in Kona and 16 special)were held with a total of 1,372 employees from licensed establishments in attendance. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. To promote compliance to our County's liquor laws, an average of 1,368 checks have been done per month. c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. 1. The Liquor Control staff took advantage of the Skillset online training sessions arranged by the County's Department of Information Technology. Numerous online computer training sessions in MS Excel, MS Word, MS Outlook, IT Security, etc.were completed. 2. "The Art of Customer Service" presented by the Department of Human Resources was attended by the entire staff. Final Status Report on Program Objectives for FY 2016-17 1 LIQUOR CONTROL LIQUOR CONTROL 3. Training to keep our commissioners,board members and staff updated with new laws and current liquor trends was provided as described below: a. The National Liquor Law Enforcement Association's (NLLEA) 2016 Annual Conference was held in Indianapolis,IN, September 7-9,2016 and attended by the Liquor Administrator, a Liquor Commissioner and an Adjudication Board member. b. Three staff members attended the 9th Annual Hawaii Municipal Law Conference in Waikoloa, HI,August 24-26, 2016. c. The Director, a Liquor Commissioner and two Adjudication Board members attended the 2016 National Alcohol Beverage Control Association's (NABCA) Administrators' Conference in Burlington, VT, October 16-19,2016. d. The National Conference of State Liquor Administrators (NCSLA) 2016 Central/Western Regional Conference was held in Traverse City,MI, October 23-27,2016 and attended by the Director, a Liquor Commissioner and the Private Secretary. e. Six of our seven Liquor Control Investigators attended the 2016 State Liquor Investigators' Workshop on Maui, November 14-16,2016. f. The 2016 Conference of Hawaii State Liquor Commissions and Industry Representatives was held on Maui,November 27-30,2016 and attended by 17 Liquor Commissioners, Adjudication Board members and staff. g. Our Liquor Control Investigators and the Administrative Officer attended mandatory sound meter training in Kona, January 13-14, 2017. h. The Liquor Control Administrative Officer was able to attend the NABCA Legal Symposium in Arlington, VA, March 10-15,2017. i. The NABCA Annual Conference was held on Marco Island,FL, May 20-25, 2017 and attended by a Liquor Commissioner, Adjudication Board member and the Director. Final Status Report on Program Objectives for FY 2016-17 2 LIQUOR CONTROL LIQUOR CONTROL j. A Liquor Adjudication Board member,Liquor Commissioner, and the Director attended the 2017 Annual NCSLA Conference in Denver, CO. Two staff members also traveled to shadow the Colorado Liquor Control conference team to learn and experience the workings of putting on a national conference as this annual conference will be held in Waikoloa in 2018. 3. Public Programs: a. Provide minimum of two youth, public and enforcement programs which promote compliance to liquor laws. 1. The Department of Liquor Control donated $4,300 as part of its Project Grad Public Program. These funds helped provide five high school senior classes with fun-filled, alcohol-free and drug-free activities on their graduation nights. 2. A new public program, "I am B.R.A.V.E. Hawaii Island, features celebrity Angie T. Using his B.R.A.V.E. Hawaii framework,Augie T. customized this underage drinking and illegal substance use prevention program for the needs of the County of Hawaii and will be introduced into our middle school classrooms. His curriculum will include setting goals to make the right choices,facilitating the use of a website he created specifically for "B.R.A.V.E.Hawaii Island" and teach them how to use it for encouragement and positivity. The theme "I am B.R.A.V.E. because I said NO to alcohol"will be used for the creation of videos and posters by the students. 3. 50 district contingency fund grants, requested by our County Council Members,were processed through the Department of Liquor Control. Funds provided for safe, secure, alcohol-free and drug-free activities and venues. Community and organizational activities included D.A.R.E. Day, community beach clean-up days, art therapy sessions, meal programs, student exchange programs, sporting activities and food distributions, to name a few. All of these programs lead to having substance free lifestyles and wellness through clean, healthy activities in alcohol-free and drug-free locations. Final Status Report on Program Objectives for FY 2016-17 3 LIQUOR CONTROL LIQUOR CONTROL 4. The department aired two public service announcements on radio stations Lava 105.3FM and KKOA 107.7FM radio. The first aired as our high school and university students began driving back to school last August 2016. The other aired during the Thanksgiving and Christmas holidays. Both announcements were reminders to not drink and drive. 5. The National Conference of State Liquor Administrators (NCSLA) awarded the 2018 National NCSLA Conference to the Hawai`i County Department of Liquor Control. The department will be the host to approximately 500 attendees and their families at the Hilton Waikoloa Village in June 2018. Throughout the past year,Liquor Control staff have been working with the NCSLA and other host states in getting prepared and obtaining the necessary knowledge and experience to putting on a successful conference of this size. Nationwide contacts are being made and marketing of Hawaii Island continues. 6. For the past several months, the department has been working with the Hawaii Information Consortium,LLC in bringing new liquor license applications and direct wine shipper permits online. A portal that can be reached from a link on our County website will allow applicants to directly use our online application forms, upload information and pay for the application or permit online. A launch date is set for August 2017 and if successful, expansion will be made to include liquor license renewals and other permits. 7. Compliance checks are conducted year-round against retail and dispenser licensees to combat the sale of liquor to minors. Final Status Report on Program Objectives for FY 2016-17 4 4 MANAGEMENT MANAGEMENT ADMINISTRATION 1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai`i. The Kim administration,which took office on December 5,2016,works to protect public health safety and welfare in our community. 2. Improve communications with residents about County programs and services. Communication with our community through various media channels, including newspapers, radio, and social media, posting news releases to the Mayor's webpage and blog, as well as public notices, events and other County news to Facebook and Twitter. 3. Provide timely and meaningful responses to complaints. The Mayor's Office addresses all complaints and inquiries, seeking resolution through the Mayor's executive assistants or various Department directors and staff. The Kim administration uses the WuFoo tracking system introduced earlier this year, to ensure the smooth processing of requests from the public. 4. Continue traveling to meet with residents in each district. This is an ongoing activity for the Mayor's Office. 5. Build effective partnerships with federal, state and private agencies. The Mayor's Office is tackling the island's growing homeless problem in active collaboration with federal, state and private agencies. The Mayor, in cooperation with the Governor, has taken the lead in developing the Mauna Kea World Peace Park initiative, and is recruiting exemplary individuals in the private sector to work with him to further its goals. 6. Continue to develop the County's Island-wide bus system. The administration has tackled a major overhaul of the Mass Transit Agency; has acquired seven used buses from City and County of Honolulu to supplement the depleted Hele-On bus fleet. A new administrator was recruited, and will begin work shortly on the extensive overhaul of Mass Transit system operations. Six Month Progress Report on Program Objectives for FY 2017-18 1 MANAGEMENT ADMINISTRATION 7. Develop both Agricultural and Energy programs and initiatives that lead to a more secure and sustainable future. The Department of Research and Development has specialists in Agriculture and Energy Management on its staff, actively engaged in promoting programs aimed at a more secure and sustainable future. 8. Be a catalyst for Health by promoting healthy lifestyles and healthy communities. The Mayor's Office advocates actively for a physician residency program on Hawai'i Island, to ensure future generations of health care providers for our community. 9. Develop infrastructure projects that connect our communities and to provide recreational opportunities for our communities. The administration is working actively on a road connectivity program for Puna,to alleviate traffic congestion and improve quality of life in the region. Walking paths, bike trails and other life-enhancing improvements are under development. 10. Continue to broaden our Asia Pacific partnerships and economic development opportunities. Sister City relationships continue to be pursued with cities in Japan, South Korea and the Philippines, among others. A new Sister City relationship was established this year with the city of Cobugao in the Philippines. 11. Lower County costs and expenditures; raise County revenue streams. The administration raised real property taxes for all classes, except for the homeowner's and affordable rental classes. The County is developing a system aimed at streamlining the permitting process; this is slated to be tested and go live in 2018. Six Month Progress Report on Program Objectives for FY 2017-18 2 MANAGEMENT INFORMATION AND ASSISTANCE CENTER 1. Assist the clerical workload of the Mayor's Office, the Cost of Government Commission, Geothermal Energy Working Group, and Committee on Early Childhood, the Game Management Advisory Commission, and all County departments and agencies daily. Continues to assist the Mayor's Office with administrative operations, events, projects, community functions, Boards & Commissions secretarial duties. 2. Process all applicants for Hawai`i County Boards and Commissions, keep data base of applicants and active members current. Continues to process application, district verifications; police checks, and shares information with the Office of the Corporation Counsel and the Office of the County Clerk. 3. Receives and handles complaints filed, refers complaints for resolution to appropriate departments or person(s), and follows up to ensure that action has been taken within a maximum two week turnaround time. Receives and refers complaints to administration, department heads, and the appropriate representatives for immediate action. 4. Assists in updating the County Web Calendar, provides information for the County Web Newsletter; and maintains and updates the community bulletin board at the County Building. Maintains information for informational purposes with the Department of Information Technology. 5. Assists the public with a variety of information; i.e. current community events; direct • folks to State or County agencies, phone numbers, and directions. Receives numerous calls from the community on a variety of questions regarding government functions and department referrals. 6. Oversees the operations of daily issuance of disabled parking permits; maintain/update files with entry of data into the centralized statewide database. Issued 699 placards from July 1, 2017—December 31, 2017. 3 MANAGEMENT INFORMATION AND ASSISTANCE CENTER 7. Take reservations for Aupuni Center Conference Room, and County Building Conference Rooms (Hamakua& Puna), issue forms and keys, and maintain calendar of events. July 1, 2017—December 31, 2017, approximately 780 events were held at WHCC, and 318 events were held at both Aupuni Center Conference Room, and Puna Conference Room 4 MANAGEMENT ADMINISTRATION 1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai`i. The previous administration continued to put public health, safety and welfare at the forefront of core services to the community. Developments in the first six months of FY 2016-17 included the preparation for Tropical Storm Darby, the delivery of the first new fire truck for Honoka`a in over two decades, and the receipt of a donation of defibrillators for police cars island-wide. The Kim administration,which took office on December 5, 2016,works to protect public health safety and welfare in our community. 2. Improve communications with residents about County programs and services. During the previous administration, communication with our communities through various media channels remained a priority to the previous administration. The Holomua newsletter continues to be distributed at County facilities, libraries, other points of interest, and online. Under the current administration, communication with our community was conducted through various media channels, including newspapers, radio, and social media, posting news releases to the Mayor's webpage and blog, as well as public notices, events and other County news to Facebook and Twitter. 3. Provide timely and meaningful responses to complaints. During the previous administration, the Office of Management continues to address all complaints and inquiries coming in via email, telephone, or in person, seeking resolution within seven days through the Mayor's administrative team or various department representatives. In the current administration, the Mayor's Office addresses all complaints and inquiries, seeking resolution through the Mayor's executive assistants or various Department directors and staff. The Kim administration uses the WuFoo tracking system introduced earlier this year, to ensure the smooth processing of requests from the public. Final Status Report on Program Objectives for FY 2016-17 1 MANAGEMENT ADMINISTRATION 4. Continue traveling to meet with residents in each district. The previous administration had ongoing meetings in every district throughout the year including broad community meetings in Kona and Waimea in late 2016. For the current administration, this is an ongoing activity for the Mayor's Office. 5. Build effective partnerships with federal, state and private agencies. Under the previous administration, effective partnerships with federal, state and private agencies have manifested in support for County projects. Projects completed by the previous administration-in the first six months of FY 2016-17 that included partnerships and funding from outside agencies included: • Ali`i Drive/Mamalahoa Highway Bypass, South Kona (Hokuli`a) • Bike Share Hawaii Island (PATH) • Kaipalaoa Landing Park, Hilo (Friends of Kaipalaoa Landing) • Ka`n District Gym & Shelter,Pahala (State) • Waimea District Park, Waimea (Parker Ranch) The Kim administration is tackling the island's growing homeless problem in active collaboration with federal, state and private agencies. The Mayor,in cooperation with the Governor, has taken the lead in developing the Mauna Kea World Peace Park initiative, and is recruiting exemplary individuals in the private sector to work with him to further its goals. 6. Continue to develop the County's Island-wide bus system. Under the previous administration, construction continued on the new Mass Transit base yard facility. Ground was broken by the previous administration in February 2016. The new facility will better support our island's growing Hele-On Bus system. The Kim administration has tackled a major overhaul of the Mass Transit Agency; has acquired seven used buses from City and County of Honolulu to supplement the depleted Hele-On bus fleet. A new administrator was recruited, and will begin work shortly on the extensive overhaul of Mass Transit system operations. Final Status Report on Program Objectives for FY 2016-17 2 MANAGEMENT ADMINISTRATION 7. Develop both Agricultural and Energy programs and initiatives that lead to a more secure and sustainable future. Under the previous administration, the following took place: Opened the Lalamilo Wind Farm in September 2016. A partnership between the departments of Water Supply, Research & Development, and the previous administration,the facility will power the water needs of the Kohala coast and reduce the amount of grid-sourced electricity needed, replacing it with clean wind power at a lower cost to the water ratepayer. Under the Kim administration, the Department of Research and Development has specialists in Agriculture and Energy Management on its staff, actively engaged in promoting programs aimed at a more secure and sustainable future. 8. Be a catalyst for Health by promoting healthy lifestyles and ea t y communities. The previous administration, in partnership with the Blue Zones Project, continued its efforts toward a healthier Hawaii Island through support of community initiatives, county recreational activities for children and seniors, and expanding facilities for healthy lifestyles island-wide. Groundwork was also laid to expand the Blue Zones Project island-wide. West Hawaii is expected to join East and North Hawaii in the project in January 2017. Under the Kim administration, the Mayor's Office advocates actively for a physician residency program on Hawai'i Island,to ensure future generations of health care providers for our community. 9. Develop infrastructure projects that connect our communities and to provide recreational opportunities for our communities. During the first six months of FY 2016-17, the previous administration completed and opened the following infrastructure projects: • Ali`i Drive/Mamalahoa Highway Bypass, South Kona • Bike Share Hawaii Island (in partnership with PATH), Kailua • Hale Kikaha Micro Housing Units, Kailua • Hilo Municipal Golf Course,Hilo • Hokulani Street Park, Kaumana Final Status Report on Program Objectives for FY 2016-17 3 MANAGEMENT ADMINISTRATION • Honaunau Rodeo Arena, Honaunau • Kaipalaoa Landing Park, Hilo • Kapi`olani Street Extension,Hilo • Ka`u District Gym & Shelter, Pahala • Mauna Kea Recreation Area • Pahoa District Park, Pahoa • Waimea District Park,Waimea These projects complete well over$600 million in infrastructure improvements by the previous administration since taking office in 2008. The Kim administration is working actively on a road connectivity program for Puna, to alleviate traffic congestion and improve quality of life in the region. Walking paths, bike trails and other life-enhancing improvements are under development. 10. Continue to broaden our Asia Pacific partnerships and economic development opportunities. The previous administration continued to maintain relationships with our Asia Pacific sister cities. These relationships have fostered long-term friendships and economic exchange. Under the Kim administration, Sister City relationships continue to be pursued with cities in Japan, South Korea and the Philippines, among others. A new Sister City relationship was established this year with the city of Cobugao in the Philippines. 11. Lower County costs and expenditures; raise County revenue streams. Yearlyincreases in employee healthcare coverage, retirement, energyand fuel costs in g � addition to collective bargaining increases, and demands for infrastructure, public safety and mass transit have placed increased burden on our ability to meet the needs of our community. The previous administration worked closely with departments to find savings where possible. The Kim administration raised real property taxes for all classes, except for the homeowner's and affordable rental classes. The County is developing a system aimed at streamlining the permitting process; this is slated to be tested and go live in 2018. Final Status Report on Program Objectives for FY 2016-17 4 MANAGEMENT INFORMATION AND ASSISTANCE CENTER 1. Assist the clerical,workload of the Mayor's Office, the Cost of Government Commission, Geothermal Energy Working Group, and Committee on Early Childhood, the Game Management Advisory Commission, and all County departments and agencies daily. Assisted the Mayor's Office with administrative operations, events, projects, community functions, Boards & Commissions secretarial duties. 2. Process all applicants for Hawai`i County Boards and Commissions, keep database of applicants and active members current. Processed applications, district verifications; police checks, shared information with the Office of the Corporation Counsel and the Office of the County Clerk for appointments. 3. Receives and refers complaints for resolution to appropriate departments or person(s). Referred complaints to the Executive Assistants and or department heads, and representatives for immediate action. 4. Assists in updating the County Web Calendar, provides information for the County Web Newsletter; and maintains and updates the community bulletin board at the County Building. Supported the operations of the Department of Parks and Recreation's RSVP program located downstairs at the County Building. Managed the County Building Bulletin boards on the second floor. Provided information to the County Web Newsletter. 5. Assists the public with a variety of information; i.e. current community events; direct folks to State or County agencies, phone numbers, and directions. Received on an average approximately 50 calls per day in both Hilo & Kona. Calls varied from Mayor's Office inquiries, department referrals, and information and assistance on services offered to the community. 6. Oversees the operations of daily issuance of disabled parking permits; maintain/update files with entry of data into the centralized statewide database. Issued 1,620 placards from July 1, 2016 —June 30, 2017. Final Status Report on Program Objectives for FY 2016-17 5 MANAGEMENT INFORMATION AND ASSISTANCE CENTER 7. Reserves and confirms reservations for Aupuni Center Conference Room, and County Building Conference Rooms (Hamakua& Puna), issue forms and keys, and maintain calendar of events. July 1, 2016 —June 30, 2017, approximately 1,082 events were held at WHCC, and 735 events were held at both Aupuni Center Conference Room, and Puna Conference Room. Final Status Report on Program Objectives for FY 2016-17 6 15 MASS TRANSIT AGENCY MASS TRANSIT AGENCY --- MASS TRANSIT AGENCY 1. Increase system ridership from FY 2016-17. Data unavailable at this time. 2. Resolve and follow-up on all complaints within two weeks. Mass Transit continues to review, resolve, and follow up on complaints within two weeks. 45 complaints were received during period July 1, 2017—December 31, 2017. 3. Maintain the current level of services for public transportation. Mass Transit continues provide the current level of service with the use of independent contractors. 4. Continue expansion of official bus shelter and bus stop sign program. Mass Transit continues to expand bus stops and bus shelters on Hawaii Island. During the six month period, awarded contract for a bus shelter at the intersection of Queen Ka`ahumanu Highway and Henry Street. Also completed specifications for Seaview Estates bus shelter in Puna. • Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank MASS TRANSIT AGENCY MASS TRANSIT AGENCY 1. Increase system ridership from FY 16-17. Total ridership from July, 2016—June,2017, amounted to 766,472 passenger trips, an 14.08% decrease from the same period in FY 15-16. Mass Transit will need to improve services in order to restore ridership. The Transit Master Plan for Hawaii County will be used as a resource for service improvements. A total of 134,986 passenger trips were completed on the Shared-Ride Taxi program. 2. Resolve and follow-up on all complaints within two weeks. The Mass Transit Agency received a total of 83 official complaints from July— December, 2017. All complaints are continuing to be followed up on within two weeks. 3. Maintain the current level of services for public transportation. Mass Transit continues to maintain the same level of services for its Hele On bus system. Effective July 1,2016, the Hele On Kako`o Paratransit Services began in Hilo and Kona. The paratransit services provided 1,970 passenger trips. 4. Continue expansion of official bus shelter and bus stop sign program. With the assistance of Department of Public Works,Mass Transit completed bus shelters in Waimea, Laupahoehoe, Kurtistown, and Na'alehu. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank 16 MISCELLAN.EOTIJS MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within two hours. Of 34 vicious/dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 34 within two hours, or 100% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within two hours. Of 109 animals posing a public safety hazard calls received, responded to 109 within two hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within two hours. Of 107 injured animal related calls received, responded to 107 within two hours, or 100% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within three hours. Of 87 animal control assistance by the police calls received, responded to 87 calls within two hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 240 animal cruelty and neglect calls received, responded to 222 within 24 hours. 228 of these cases were resolved in 14 working days, or 95%. 6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 863 of license, loose dog and any non-cruelty/neglect calls received, responded to 840 calls within 48 hours, or 97.3%. Of 405 cases that were opened as a result of those calls, 390 were resolved in 5 working days, or 96.2% of cases. 7. 84 Sweeps of problem communities per year. Conducted 121 sweeps, or 144% of goal. Six Month Progress on Program Objectives for FY 2017-18 1 This page intentionally left blank MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within two hours. Of 94 vicious/dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 94 within two hours, or 100% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within two hours. Of 101 animals posing a public safety hazard calls received, responded to 101 within two hours, or 100% of calls. o 3. 90% of injured animal related calls will be responded to within two hours. Of 249 injured animal related calls received, responded to 248 within two hours, or 99.6% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within two hours. Of 137 animal control assistance by the police calls received, responded to 137 calls within two hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 445 animal cruelty and neglect calls received, responded to 413 within 24 hours. 432 of these cases were resolved in 14 working days, or 97%. 6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 2,456 of licensed,loose dog and any non-cruelty/neglect calls received, responded to 2,410 calls within 48 hours, or 98%. Of 187 cases that were opened as a result of those calls, 184 were resolved in five working days, or 98% of cases. 1 Final Status Report on Program Objectives for FY 2016-17 MISCELLANEOUS ANIMAL CONTROL 7. 84 Sweeps of problem communities per year. Conducted 93 sweeps, or 111% of goal. 2 Final Status Report on Program Objectives for FY 2016-17 17 PARKS & RECREATION PARKS & RECREATION .a..v... .____._._ �.N��..m..�._._.....�. ......_._'ALAE CEMETERY 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns 'Alae 25 5 • Six Month Progress Report on Program Objectives for FY 2017-18 1 PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAII 1. Continue to coordinate development of the East and West Hawai`i Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Coordinated development efforts with Veterans Advisory Committee and the Department of Defense. 2. Continue maintenance of cemetery grounds. Maintenance of facility are done daily. 3. Assign and record all burials. Location Number of Caskets Number of Urns Vet Cemetery 1 0 1 Vet Cemetery 2 33 44 West Hawai`i Vet 7 14 Cemetery Six Month Progress Report on Program Objectives for FY 2017-18 2 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Maintenance of facility are addressed daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hawi 2 1 Honokaa 1 0 Kainehe (aka Kuka`iau) 1 0 Kukuihaele 1 0 Na`alehu 6 0 Waimea 0 1 Six Month Progress Report on Program Objectives for FY 2017-18 3 PARKS & RECREATION = HAWAII COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Provided 24 performance services during the first half of FY 2017-18. These services included parades, concerts, patriotic ceremonies and special events in Hilo,Waimea, Volcano, Pahoa and Kea'au. 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Provided six monthly Mo`oheau Park concerts during July,August, September, October,November and December. All concerts were very well attended and well received by the crowd in attendance. A brief history of the Hawaii county Band is presented to the audience at concerts to inform the public.of the band's cultural and historical significance. In addition, program notes on selections being performed, are presented to the audience in order to help the audience better understand each work. To insure that the band plays a variety of qualify music, pieces are chosen from selected national list such as the National Band Association, Music Educators National Conference, The instrumentalist, and the College Band Directors National Association. Every monthly concert tries to incorporate either a featured solo or popular selection. 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawai`i, annually. Students have been contacted for possibly performing as soloist with the Hawaii County Band in April or May. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Ten new pieces were performed. Six Month Progress Report on Program Objectives for FY 2017-18 4 PARKS & RECREATION HAWAII COUNTY BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually( e.g. Parades, ceremonies, festivals, concerts, and special events). Provided 14 performance services including: Fourth of July,Veteran's Day, Aloha Festivals, International Billfish Tournament, Life Care Center, Kona Coffee Parade, and Christmas Parades. 2. Provide six concerts that are entertaining, educational, musically challenging and historically significant. Provided six concerts at Halehalewai. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawai`i County. Did not find a qualified candidate for this objective. 4. Introduce 20 new pieces per year to provide musical challenges for the band. To date five new pieces have been introduced either for sight reading, rehearsal or performance purposes. Six Month Progress Report on Program Objectives for FY 2017-18 5 PARKS & RECREATION • ADMINISTRATION 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the department. Survey results are compiled quarterly and shared with employees. As of December 31,2017, a total of 447 surveys were received. 2. Continue to update information for Divisions and Sections on the County of Hawai`i website on a timely basis. Our Departmental Data Processing Coordinator continue to update the department's website with quarterly program guides, special events information, and departmental rules and regulations. Timely news releases, campground information and event registration forms also are posted for the benefit of park patrons. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Implementation of the transition plan is steadily progressing 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the "Friends of the Park"program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. As of December 31,2017, the Department executed or updated eight Friends of the Park agreements for various parks and facilities. The Department is in discussion with various community groups to conduct community service projects. 6. Provide at least one technical job specific training for 50% of administrative staff. Sixteen persons or 67% of the Administrative staff attended a training. Six Month Progress Report on Program Objectives for FY 2017-18 6 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of approximately 2,500 work orders on an annual basis. Our work orders are ongoing from July 2017—December 2017. We were short staffed due to leaves of absence as a result was unable to keep up with the work order log. We currently don't have an updated count on work orders received and completed but are in the process of updating the log. 2. Undertake two park improvements projects per district, one of which involves a community group. South Hilo Crew A. In-House: 1 Community Group Projects: 0 Crew B. In-House: 1 Community Group Projects: 2 Crew C. In-House: 1 Community Group Projects: 1 Puna District In-House: 0 Community Group Projects: 1 S/N Kona In-House: 4 Community Group Projects: 4 Kau District In-House: 1 Community Group Projects: 2 North Hilo In-House: 1 Community Group Projects: 0 South Kohala/Hamakua In-House: 0 Community Group Projects: 1 North Kohala In-House: 1 Community Group Projects: 1 Summary of Activities: Total In-House:10 Total Community Group Projects: 12 Six Month Progress Report on Program Objectives for FY 2017-18 7 PARKS & RECREATION PARKS MAINTENANCE Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record complaints by: type, number, district, etc., and implement necessary maintenance procedures, standards, training, and discipline for corrections. There were eight major complaints and 15 minor complaints for the period July 2017 to December 2017. • Make annual inspections of facilities with responsible supervisor (nine districts). Analyze and discuss methods of improvements. Superintendent held discussions for improvements of the facility with the supervisor, after each inspection. 3. Provide communities with safe facilities and grounds. • Conduct safety inspections of P &R facilities: 1. Weekly by district supervisors (52 per supervisor=468 total inspections/year); Supervisors check their park facilities weekly for any damage or unsafe conditions. 2. Monthly by the Park Superintendent. Superintendent conducted.safety inspections of all facilities at least once every two months. 4. Provide employees with a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. There were discussions on accidents report to determine if further action was needed to address possible safety concerns. • Correct any hazardous conditions or practices. Unsafe and damages facilities discovered during inspects have been immediately addressed. Six Month Progress Report on Program Objectives for FY 2017-18 8 PARKS & RECREATION ... �.__.�.m PARKS MAINTENANCE • Provide a minimum of one safety instructional sessions per crew each month. Parks Maintenance Division does monthly safety talks and training classes once a month. • Review and upgrade Park Maintenance Safety and Health Programs. Conducted a review of Park Maintenance Safety and Health Programs. Six Month Progress Report on Program Objectives for FY 2017-18 9 PARKS & RECREATION RECREATION 1. Provide introductory instruction in all recreational facilities in at least four of the following Athletic Activities (basketball, baseball, volleyball, track and field,tennis, flag football, badminton) for children and adults, one or more in each respective season(i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; summer—tennis/Physical Fitness). Hilo District: Basketball Shooting Clinic; Track and Field; Instructional Volleyball; USA Volleyball Scoring Clinic; P&R Boys & Girls Basketball; P&R Youth Volleyball; Walking Healthy; Keaukaha Fitness; Instructional Basketball (Biddy Basketball); Advance and Beginning Volleyball Clinic; Sports Conditioning Clinic; Zumba; Speed Drills; Plyometrics; Beginning Weight Lifting; Morning Fitness; Low Impact Caribbean Fitness; Yoga; Fundamentals Baseball Hitting; Billiards; Table Tennis; Fishing Skills Class; Hamakua District: Indoor Soccer; Boys and Girls Basketball Clinic; Youth Volleyball League; Biddy Basketball Clinic; Aerobics; Ping Pong, Indoor Beach Volleyball; Kick Ball; Basketball Fundamental; Wellness Walking; Yoga: Weightlifting; Youth Badminton; Shambattle; Archery; Youth Volleyball Clinic; Agility Training; Jump Rope Training; Strength and Conditioning; Plyometrics Training; Youth Boxing; Fencing; Mom and Child Circuit Training; Sports Endurance Workout Training; Girls Basic Softball Fundamentals; Zumba; Puna/Ka`n District: Boys and Girls Age Group Basketball; Kickball; Zumba; Boys and Girls Youth Volleyball; Instructional Basketball; Relay Races; Volleyball Clinic; Kickball Instructions and Play; Tennis Instructions; Jump Rope Challenge; Hula Hoop Challenge; Weightlifting; Karate; Medic; Capture the Flag; Adult Lap Walking; Back to School 30 Minute Fitness;Super-Sized Frisbee Play; Ladder Ball Games; Crab Soccer; Fencing; Introduction to Baseball; Advance Baseball Fundamentals; Tiny Tots Volleyball; Introduction to Weightlifting; Strength and Conditioning; Yoga; Men's & Women's Slow Pitch Softball; Beginner Girls Fast Pitch Softball; Running Club; Vulcan Baseball Clinic; Walk/Jog; Six Month Progress Report on Program Objectives for FY 2017-18 10 PARKS & RECREATION ._..a_..._�.._��._.......w.__..u�._.�..�__n_µ..���....��.�.w RECREATION 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— Valentines/St. Patrick/Easter activities; Multi-media crafts etc.). Hilo District: Halloween Crafts; Thanksgiving Crafts, Christmas Ornaments, Lanyard Making; Stain Glass; Sidewalk Chalk; Wreath Making Class; Keaukaha Craft Club, Pretzel Skeletons; Halloween Mask Making; Pilgrim Hats; Turkey Hands Art; Snow Flakes; Christmas Cards; Christmas Frames; Pumpkin Carving; Ohelo Berry Jam; Hot Chocolate Kits; Wire Bracelet Craft; Turkey Pin; Lei Making; Origami; Rose Bud Craft; Shrink Art; Rex Lace Craft; Knotted Rope Coaster; Temari: Japanese Thread Ball Ornament; Fall Flowers; Hawaii an Flag Making; Autumn Coloring Book; Kite Making; Sun Catchers; Decorative Note Pads; Wooden Key Box Craft; Football Stencils; One Pot Cooking; Sun Catchers; Hamakua: Melting Beads; Sidewalk Chalk Coloring; Christmas Cards; Coloring for Fun; Sundae Making; Keiki Art Drawing; Thanksgiving Stencil Art; Christmas Rainbow Scratch Art; Make A Face Characters; Shrink Art; Halloween Crafts; Thanksgiving Crafts; Paper Mache; Halloween Cookie Decorations; Pumpkin Carving; Paper Plate Turkey Craft; Thanksgiving Card Craft; 3D Snowflakes; Photo Coaster Craft; Gingerbread House Competition; 4th of July Crowns & Wreaths; Shapes of Summer Cut & Paste Crafts; Brown Paper Bag Autumn Trees; Thanksgiving Gumdrop Turkeys; Christmas Child Craft Bells; Sun Mobile; Pinecone Pineapple Craft; Bubble Wands; Puna/Ka`fl District: Water Balloon Yoyo,Invisible Ink; Turkey Craft; Finger Paint Fun; Christmas Reindeer; Christmas Wreath Ornament; Bat Finger Puppet; Thanksgiving Nature Wreath; Holiday Collage Wreath; Candy Cane Ornament; Summer Nature Collage; Hawaii State Map; Water Color Prints; Recycle Art; Sunflower Craft; Cupcake Liner Owl; Mold Ceramics; Paper Plate Silhouette Craft; Fall Wreath Craft; Paper Fall Flower Craft; Paper Cup Turkey Craft; Felt Winter Hanging Craft; Mason Jar Lover Wreath Craft; Hanging Santa Craft; Popcorn Witches Hand Making; Thanksgiving Thankful Turkeys; Holiday Stained Glass Designs; Christmas Puppet Making; Holiday Ornament Making; A Pot Pouri of Crafts; Wooden Butterfly Magnet Making; Mosaic Tile Coaster Making; Multi Media Collage Making; Halloween Mask Making; Paper Airplane Making and Contest; Halloween Pom Pom Spider Craft; Thanksgiving Turkey Headband Craft; Christmas Gingerbread House Making; Pencil Holder Craft; Calendar Crafts; Labor Day Sketch Art; Witch Hat Making; Thanksgiving Table Placemat; Six Month Progress Report on Program Objectives for FY 2017-18 11 PARKS & RECREATION RECREATION North/South Kohala: Halloween Mask Making,Pumpkin Carving; Thanksgiving Cards; Christmas Ornaments; Poi Balls; Yarn Lei Weaving; Statehood Day Arrangements; Patriot Day Arrangements; Aerial Arts; Bead Necklace & Bracelet Designs; Fish Print; Key Chain Making; Halloween Basket Making; Thanksgiving Hat Making; Pumpkin Carving; Clay Hand Art Series; North/South Kona: Halloween Crafts; Thanksgiving Crafts; Christmas Crafts; Halloween Tote Bags; Thanksgiving Clay Art; Christmas Ornaments; Bead Designs; Yarn Lei Making; Leather Keychains; Halloween Mask Designing; Christmas Cards; Bead Creations; Clay Sculpting & Painting. 3. Maintain a safe facility, free of hazards for all activities,patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Staff performs daily inspections of facilities and grounds and notes any discrepancies on daily logs with work orders to follow. Staff completed a Semi- Annual Checklist for Safety for all facilities and grounds under their jurisdiction. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hama.kua Fun Day; etc.). Hamakua: Ohana Shoreline Fishing Tournament on August 18-20,2017. Hilo District: Pilikulaiwi Intersession Program on October 10 -12,2017; Hilo Kids Party Halloween Event on October 31,2017 at the Edith K Multi- Purpose Stadium. Puna/Kau: Annual Christmas Coloring Contest on December 14,2017 at the Ka`u Gym; Annual Rubberband Turkey Shoot on November 22,2017 at the Ka`u Gym; Halloween Family Fun Night on October 31,2017 at the PAhoa Regional Park; Six Month Progress Report on Program Objectives for FY 2017-18 12 PARKS & RECREATION RECREATION North/South Kohala: Waimea Community Pumpkin Patch on October 14,2017; North/South Kona: Candyland Halloween Event on October 31,2017 at the Kekuaokalani Gym; 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Ohana Shoreline Fishing: Dept. of Land and Natural Resources National Oceanic & Atmospheric Administration,Honokaa High School Fishing Club; Trunk or Treat at Papa`aloa: County of Hawaii Police Department, Laupahoehoe Charter School; Concert—Hale Halawai partnered with the County of Hawaii Band Basketball Games—Kailua Park partnered with World Youth Basketball Tournament(WYBT) Carnival—Kailua Park/OA Airport partnered with EK Fernandez Ironman Expo —Hale Halawai partnered with Ironman Halloween Event—Kailua Park partnered with The HUB Cultural Event—Kailua Park partnered with Kona Tahiti Fete (KTF) Summer Fun Partnership with YWCA, Hawaii Fire Dept.,Hawaii Police Dept. Pilikulaiwi Program Council Women Sue LeeLoy, Keauhou Bird Conservation Center, The Nature Conservancy in Ka`u). Hilo Kids Party (Partnership—Living Waters Church,Waiakea High School Key Club,Arise Church. Six Month Progress Report on Program Objectives for FY 2017-18 13 PARKS & RECREATION RECREATION 6. Plan, organize and implement a minimum of two island-wide special events. (i.e. keiki triathlon, age group and exponent track meets, winter basketball tournament, etc.). The 30th Annual Richardson Rough Water Swim on July 30,2017 at Richardson Ocean Beach Park. Joint effort of the Aquatics and Recreation section of the Recreation Division. Six Month Progress Report on Program Objectives for FY 2017-18 14 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2017 Summer Fun program, held from June 7 thru July 21,2017.We had 20 sites throughout the island offering our summer program with 1,174 registered. 2. Continue to conduct longer programs hours at majority of the sites. Andrews Gym and Waiakea Uka Gym offered an 8:00am to 4:30pm program with all other sites offering either an 8:00am—to 3:00pm program or an 8:00am to 2:00pm program depending on community request. 3. Work in partnership with the Department of Education Child Nutrition Program and vendors with county meal contracts to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. 12 Summer Fun sites qualified for the USDA Summer Food Service lunch program with a total of 12,777 lunches served. 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: • Develop and implement a teen-scene program at the Pu'u'eo Community Center in East Hawai`i,teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m.,targeting teens 12— 17 years old. Teen Seen program held from June 7 thru July 21, 2017 at the Pu'u'eo Community Center. 5. Develop a minimum of two Winter Intersession programs island-wide. During the DOE winter break, three winter intersession programs was offered: Waiakea Uka Gym had 60 participants,Wainaku Gym had 30 participants, and Pi`ihonua Gym (Carvalho Park)which failed to get the minimum registration to run a program. 6. Integrate children with disabilities into the summer and inter-session programs wherever possible, through the assistance of the Recreation Specialist II. Six Month Progress Report on Program Objectives for FY 2017-18 15 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM The Recreation ADA Specialist worked with parents and recreation staff to create individual modification plans for children with autism, ADHD, life threatening allergies requiring Epi-Pens, intellectual disabilities, asthma, a child that was hard of hearing and another that was deaf, a child with anxiety/PTSD, and child with a wheelchair. Difficult medically fragile cases this year included a child with a life-threatening heart condition, a child with Encopresis, and a child with a diabetic insulin pump. New interesting modifications involved providing a language support specialist for a deaf child and staff training with a certified Diabetic Nurse Educator involving a child with an insulin pump. Accessible field trips involved coordinating the use of the closed captioning system at the movies, an AED for field trips for a fragile child with a heart condition, and the Zoo tram for a child in a wheelchair. Child Protective Services was involved with one case. The 2017 program was the second highest caseload; 2016 held the record of 72 disclosures. Parents often choose not to disclose disabilities; every year many children with disabilities are included in our programs without disclosures or modification plans. Assessments and recommendations were provided to staff as much as possible. Some staff did not report registration disclosures. The number of kids with Autism participating in Summer Fun has increased. Locations of kids with disclosed disabilities and medical issues: Hamakua: Papa`ikou Kona: Waimea,Yano Hall,Waikoloa Puna: Shipman, Pahoa, Mt View,Pahala had none Hilo: Waiakea Uka,Andrews, Kawananakoa Gym, Carvalho,Pana`ewa,Hilo Armory had none, Pu'u'eo had none Six Month Progress Report on Program Objectives for FY 2017-18 16 PARKS & RECREATION HO`OLULU PARK COMPLEX 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Walter Victor Baseball Complex was closed in September 2017. Francis Wong Stadium was closed from August 1-21, 2017. Afook-Chinen Civic Auditorium was closed from July through September 2, 2017 for floor resurfacing. b. Pressure-wash each facility semi-annually. Completed in each quarter. c. Check on safety hazards daily. Day and night supervisors record any repair items or safety hazards on a daily checklist form. Minor repairs are handled in-house. As needed,work orders are generated and referred to the Parks Maintenance Division for action. d. Clean and sanitize facilities before and after events. Facilities are cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Quarterly consultations are held with the Safety Committee to insure facilities are in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns have been mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2017. Francis Wong Stadium was closed from August 1-21,2017. Six Month Progress Report on Program Objectives for FY 2017-18 17 PARKS & RECREATION HO'OLULU PARK COMPLEX c. Fertilize ballfields annually. Wong Stadium was fertilized on August 3,2017. Walter Victor Baseball Complex was fertilized on September 20, 2017. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Safety talks were given to staff monthly. b. Retrain employees on equipment use semi-annually. Employee have been retrained on equipment use. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees perform in-house maintenance functions throughout the year. d. Provide refresher course on Material Safety Data Sheet annually. Provided a refresher course on Materials Safety Data Sheet. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations are discussed with sponsors. Supervisors have been trained to enforce all rules. b. Revise rules annually. Rules are to be reviewed and/or revised by fiscal year end. c. Distribute rules with all applications. Rule sheets are distributed to all sponsors. 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. Six Month Progress Report on Program Objectives for FY 2017-18 18 PARKS & RECREATION HO'OLULU PARK COMPLEX University of Hawai`i at Hilo assisted with the maintenance of the infields during closure. b. Do beautification./landscaping project for each facility annually. Working on scheduling a project by fiscal year end. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. The Ho`olulu Complex accommodated 2,099 activities in this period. Six Month Progress Report on Progam Objectives for FY 2017-18 19 PARKS & RECREATION AQUATICS 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center (KCAC), Pahoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupahoehoe, Kohala, Pahala and Konawaena will have at least one lifeguard on duty seven days a week. NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. Provided the minimum number of lifeguards at all pools with the exception of Kawamoto and Pahoa. Kawamoto and Pahoa in some occasions did not have the minimum which required the pool to be closed. Senior Lifeguards and their District Supervisors do the best they can to provide the staffing needed to keep our pools open and safe so people can enjoy. 2. Maintain safe and clean facilities, free of hazards for all activities, patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. At our 50 meter pools such as Kawamoto,Pahoa, and KCAC, our Senior Lifeguards work with our pool custodians in providing maintenance of the facility. At our rural pools, Honoka`a, Laupahoehoe, Kohala, Pahala, and Konawaena, each lifeguard is solely responsible for the daily maintenance of the facility. Senior Lifeguards are responsible in maintaining acceptable levels of pool chemicals. This can be difficult, especially because many factors, including sunlight, bather load, rain, and wind affect the chemicals in various ways Daily safety inspections are conducted by staff at theirs sites and maintenance work orders are being sent to the Parks Maintenance Division. Semi-annual safety inspection reports are reviewed by the Recreation Administrator before being sent to Human Resources Safety Division. 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer Learn to Swim and other water related coursesto approximately 3,000 patrons and at least eight weeks of Learn to Swim lessons in the summer at all pools. Six Month Progress Report on Program Objectives for FY 2017-18 20 PARKS & RECREATION AQUATICS These numbers will be adjusted once the reports for December 2017 are received. Figures only reflect July-November 2017. {Kawamoto Pool did not offer Session D (two weeks) of Swim Lessons} Lap Swim 63,561; Recreation Swim 75,973; In Area 91,980; Aquatic Classes 19,579; Age Group 41,634; Masters Swim 4,683; Novice Swim 21,221; High School Swim/Water Polo 2,663; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 672; Government (HFD, HPD, Coast Guard,Army, etc.) 524; Total Attendance for fiscal year, so far 322,490. 4. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. A program guide has been completed quarterly by the Senior Lifeguard for each facility. 5. Conduct one American Red Cross Lifeguarding/First Aid/CPR/AED class at each of our nine pool facilities during the fiscal year. COURSE DATE FACILITY INSTRUCTOR Lifeguarding 11/22/17 Kawamoto Jane Wadahara Lifeguarding 11/22/17 KCAC Derek Simmons Lifeguarding 11/22/17 Pahoa Daryl Imoto Alejandra Flores-Morikami Lifeguarding Review 11/22/17 Pahoa Daryl Imoto Basic Water Rescue 10/31/17 Konawaena Katherine Carroll Lifeguarding 09/17/17 Konawaena Katherine Carroll 6. Plan, promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October 2017 season. Six Month Progress Report on Program Objectives for FY 2017-18 21 PARKS & RECREATION AQUATICS Swim Meets: September 2nd @ KCAC; September 16th @ Kohala; September 30th @ Pahoa; October 7th @ Laupahoehoe; Championships October 28th @ Kamehameha School. Total Swimmers Participated: 290 7. Sponsor one open water swim competition. The 30th Annual Richardson Roughwater Swim July 30, 2017. There was a total of 122 swimmers complete the race,with the overall winners completing the race in just under 24 minutes. Everyone responded well to the two waves of starts and were also very excited about the anklet timing devices we used. The event cost was more than the County budgeted. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. Full-face Respirators, rubber gloves, aprons, suits, and boots are provided for pool lifeguards and pool custodians. Lifeguards are provided with latex-free gloves, pocket mask, and other protective equipment necessary when performing first aid. Hazardous material training has been conducted to ensure safe work practices. Respirator fits test has been done and are on file with Recreations Specialist I. 9. Conduct American Red Cross blood borne pathogens training on an annual basis in January or February for the entire division. Scheduled for Thursday,January 11,2018. 10. Develop at least two partnerships with swimming clubs to encourage competitive swimming throughout the island. Partnerships with USA Swim,BIIF, Easter Seals, Boys & Girls Club,Hawaii Fire Dept. 11. Reduce utility costs at all facilities by implementing green technologies and proactive practices. A VFD was installed at Laupahoehoe Pool in November 2017. It is too early for the cost savings to be reflected in the electric bills. Total cost for VFD was $6,444.45. Six Month Progress Report on Program Objectives for FY 2017-18 22 PARKS & RECREATION AQUATICS 12.Reduce chemical costs at all facilities by prudent work practices, education and technologies. Department is constantly trying to reduce chemical cost at all facilities. Chemicals are necessary as long as there is water in the pool, even if the pool is closed. Cost of chemicals to the department are affected by many factors. Price increases of chemicals are not within our control. There are other uncontrollable factors, such as inconsistent weather and bather load, makes it difficult to develop a plan to help reduce chemical consumption. The only suggestion is to develop a rotating closure schedule for maintenance and upkeep, allowing us to take preventative actions to upkeep infrastructure, update chemical controllers, and reduce chemical and energy costs Completely draining pools during renovations will help to eliminate waste of chemicals. Planning accordingly for longer renovations/closures would aid in reducing chemical costs, by allowing us to drain the pool. Six Month Progress Report on Program Objectives for FY 2017-18 23 PARKS & RECREATION CULTURE & EDUCATION 1. Provide 97 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 48 workshops and classroom instruction conducted in various disciplines, music, dance, drama, arts, crafts and natural sciences at established sites Countywide. Achieved 50% or projected goal as of December 31, 2017. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Conducted the Fourth of July "Blast", Car Expo, Fourth of July Band Concert, 2017 Queen Lili`uokalani Festival,Hilo World Peace Festival, Queen Lili`uokalani Centennial Celebration Festivities,Merrie Monarch Keiki Hula Competition, Christmas Wreath Exhibition and the "Magic of the Season" Festivity. 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with Lehua Jaycees, Pacific Radio Group,Lili`uokalani Trust,Hawai`i Classic Cruisers,Destination Hilo, Hawaii Tropical Flowers Association,Blue Hawaii Helicopters, Big Island Auto Club, CJ Promotions,Hawaii Ballroom Dance Association Hilo Chapter, KWXX Radio, Soka Gakkai International Committee, the International Committees of Artists for Peace, Merrie Monarch Festival Committee, Friends of Lili`uokalani Gardens, State of Hawaii- Transportation Department, State Highways, Dept. of Land & Natural Resources,Hawaii Pyrotechnics, and Dept. of Homeland Security. 4. Advertise and promote the Cultural &Education programs and activities through our quarterly"Arts Visions" newsletter and media such as radio,television, periodicals and newspapers. Advertised and promoted events and programs through our quarterly program guide, Hawaii County website, Hawaii Tribune Herald,West Hawaii Today, Big Island Visitor's Bureau,Honolulu Star Advertiser,KITV,Hawaii New Now, Hawaii an Airlines,Japanese Chamber of Commerce & Industry of Hawaii , and Oceanic Cable Channel 16. Six Month Progress Report on Program Objectives for FY 2017-18 24 PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration 1. The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This will be accomplished by providing comprehensive and coordinated services that is represented by the division's six major programs. These programs provide services for over 9,909 seniors annually. An evaluation is conducted on each program annually to ensure goals are met. Provided services to 10,000 seniors, or 101% of the established objective of 9,909 seniors and conducted evaluations on five of the six EAD programs or 84% of the objective of six. 2. The division will pursue help from persons and groups to improve and maintain P&R facilities and enhance programs, services, and activities. This will be maintained by the EAD Advisory Council which is made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council that will conduct at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Arranged six Advisory Council district meetings or 86% of the objective of seven annually. 3. The division will provide regular facility and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce: safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally,they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations and training for 50 EAD staff. Arranged two safety meetings or 50% of the established objective of four annually. Conducted one semi-annual safety facilities inspection of 32 senior center facilities or 50% of the established objective of two semi-annual inspections of 32 senior center facilities, and conducted 26 staff safety evaluations/training or 52% and of the established objective of 50 staff evaluations/training by June 2018. Six Month Progress Report on Program Objectives for FY 2017-18 25 PARKS & RECREATION ELDERLY ACTIVITIES 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights" of the division's activities annually. Produced one "Video Highlights" (Kupuna Hula Festival) of the division's o activities or 100% of the objective of one. • Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,300 copies for distribution to over 200 organizations three times annually. Printed and distributed two issues of the Kupuna News magazine, or 67% of the objective of three issues. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior centers island-wide. Served 2,750 or 110% of the established objective of 2,500 seniors at 26 senior centers or 104% of the established goal of 25 senior centers. 2. Serve 2,000 older adults in recreational, educational, health-related and cultural classes at 25 senior centers. Served 2,806 or 140% of the established objective of 2,000 older adults in recreational, educational, health related and cultural classes at 25 senior centers or 100% of the established objective of 25 senior centers. 3. Provide at least ten district wide activities for a total of 1,500 older adults in Puna/Kali,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. Provided four district wide events or 40% of the goal of ten activities for a total of 909 older adults or 61% of the goal of 1,500 older adults. Activities were: lsr Annual Bon Dance, Casino Day, Karaoke Recital, ERS Teachers & Volunteers Christmas Luncheon. Six Month Progress Report on Program Objectives for FY 2017-18 26 PARKS & RECREATION ELDERLY ACTIVITIES EAD Special Program 1. Provide at least five countywide, state, national and international events for 1,850 older adults. Provided five or 100% of the established objective of five events and served 3,427 or 185% of the established objective of 1,850 older adults. 2. Serve a total of 750 older adults in at least three county-wide special events and.serve 800 older adults in one statewide event. Countywide: Provided three or 100% of the established objective of three countywide events and served 1,609 or 215% of the established objective of 750 older adults. Statewide: Provided two or 200% of the one statewide event, and served 1,818 or 227% of the established objective of 800 older adults. 3. Provide one cultural event for 300 older individuals on a county, state, and international level that will attract a total of 1,200 attendees. Provided one or 100% of the one cultural event and served 368 or 123% of the established objective of 300 older adults. Attracted 1,125 or 94% of the established objective of 1,200 attendees. Six Month Progress Report on Program Objectives for FY 2017-18 27 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. On September 18,2017 we received a Black Swan from Hilton Waikoloa Resort. She is not a true rainforest animal, but is a beautiful addition to the front entrance pond. We will be working with Honolulu Zoo to acquire a female Two-toed Sloth to pair with our young male and are hopeful this will be accomplished before the end of this fiscal year. 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. Our Nigerian Dwarf goat is pregnant and we are expecting her to kid later in January or sometime in February. 3. Work with Friends of the Zoo (FOZ) to host at least two events to promote the zoo and increase the number of visitors. July 1,2017 was FOZ Tiger Fun Day and the biggest event of the year! Over 2,400 people visited the zoo and joined in the festivities to help celebrate our Tigers. FOZ Christmas for the animals was held on Saturday, December 9,2078 and all the animals received special treats and "gifts". Visitors watched as the tigers_rolled and stomped on their pumpkins and monkeys dug deep,down into their peanut butter jars! 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. Kiwanis participated in a workday with Hawaii Forest Industry Association on August 26,2017 to help maintain the Discovery Forest. Hawaii Island Palm Society had a major clean-up,fertilizer and maintenance workday in the zoo on October 21,2017. The Orchid Society continues to plant,water and fertilize the zoo orchid collection on a weekly basis. Six Month Progress Report on Program Objectives for FY 2017-18 28 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 5. Seek funding to reinstate the Zoo Information and Education Specialist and the zoo educational program. A supplemental budget request for FY 2018-19 has again been submitted for this position. 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; 1. Hawaii Horse Owner's Keiki Fun Day 8/18/17—8/20/17 2. GM Livestock Benefit Rodeo 11/17/17—11/18/17 b. host three dressage events annually. 1. Hawaii Island Dressage and Eventing Assoc. Horse Shows 9/16/17— 9/17/17 2. Hawaii Island Dressage and Eventing Assoc. Fun Day Show 10/28/17 3. Hawaii Island Dressage and Eventing Assoc. Horse Shows 11/3/17— 11/4/17 Six Month Progress Report on Program Objectives for FY 2017-18 29 This page intentionally left blank PARKS & RECREATION 'ALAE CEMETERY 1. Conduct maintenance and repair activities. Maintained mosquito abatement program as recommended by the Department of Health. 2. Assign and record all burials. Location Number of Caskets Number of Urns 'Alae 3 5 30 Final Status Report on Program Objectives for FY 2016-17 1 PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAI'I 1. Continue to coordinate development of the East and West Hawai`i Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Coordinated development efforts with Veterans Advisory Committee and the Department of Defense. 2. Continue maintenance of cemetery grounds. Maintenance of cemetery grounds in ongoing. 3. Assign and record all burials. Location Number of Caskets Number of Urns Vet Cemetery 1 2 7 Vet Cemetery 2 66 113 West Hawai`i Vet Cemetery 11 41 • Final Status Report on Program Objectives for FY 2016-17 2 PARKS & RECREATION HAWAII COUNTY BAND 1. Continue maintenance of cemetery grounds. Completed maintenance. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hawi 3 2 Honoka'a 0 0 Kainehe (aka Kuka'iau) 0 0 Kukuihaele 3 0 Na`alehu 17 0 Waimea 0 1 Final Status Report on Program Objectives for FY 2016-17 3 PARKS & RECREATION HAWAI'I COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Provided 42 performance services during FY 2016-17. These services include parades, concerts, patriotic ceremonies and special events in Hilo,Waimea, Volcano, Pahoa and Kea'au. 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Provided 12 monthly Mo`oheau Park concerts during FY 2016-17. All concerts were very well attended and well received by the crowd in attendance. A brief history of the Hawaii County Band is presented to the audience at concerts to inform the public of the band's cultural and historic significance. In addition, program notes on selections being performed, are presented to the audience in order to help the audience better understand each work. To insure that the band played a variety of quality music, pieces were chosen from selected national lists such as the National Band Association, Music Educators National Conference, The Instrumentalist, and the College Band Directors National Association. Every monthly concert tried to incorporate either a featured solo or popular selection. 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawai`i, annually. Noah Kimura and Sara Mine performed solos with the Hawaii County Band during April and May 2017. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Twenty new pieces were performed for FY 2016-17. • Final Status Report on Program Objectives for FY 2016-17 4 PARKS & RECREATION WEST HAWAI'I BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually. ( e.g. Parades, ceremonies, festivals, concerts, and special events). Provided 24 performance services including: Fourth of July,Veteran's Day, Aloha Festivals,International Billfish Tournament, Life Care Center, Kona Coffee Parade, Christmas Parades, Memorial Day and King Kamehameha Day Parade. 2. Provide six concerts that are entertaining, educational, musically challenging and historically significant. Provided ten concerts at Hale Halawai. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawai`i County. We were not able to feature a young musician; however,we continue to look for qualified candidates for this objective. 4. Introduce 20 new pieces per year to provide musical challenges for the band. Twenty new pieces have been introduced either for sight reading, rehearsal or performance purposes. Final Status Report on Program Objectives for FY 2016-17 5 PARKS & RECREATION ADMINISTRATION 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the department. Survey results were compiled quarterly and shared with employees. A total of 1,629 surveys were received. 2. Continue to update information for Divisions and Sections on the County of Hawai`i website on a timely basis. Our Departmental Data Processing Coordinator continues to update the department's website with quarterly program guides, special events information, and departmental rules and regulations. News releases, campground information and event registration forms were posted timely for park patrons to be kept informed. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Implementation of the transition plan is steadily progressing. 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the "Friends of the Park"program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. Various community service projects completed throughout the year. These include a landscaping and picnic table project at Malama Park, a painting of storage unit project at Waiakea Uka Gym, a picnic table project and Pana`ewa Zoo, a picnic table project at Andrews Playground, a picnic table project as Kuhio Kalaniana`ole Park and a bench project at Kuhio Kalaniana`ole Park. There were also eleven other Friends of the Park agreements executed involving maintenance and/or improvements to our park facilities. Final Status Report on Program Objectives for FY 2016-17 6 PARKS & RECREATION ADMINISTRATION 6. Provide at least one technical job specific training for 50% of administrative staff At least one job-specific training was provided for 48% of the administrative staff(12/25 employees). Final Status Report on Program Objectives for FY 2016-17 7 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of approximately 2,500 work orders on an annual basis. The Division continues to maintain a completion range of approximately 2,500 work orders. 2. Undertake two park improvements projects per district, one of which involves a community group. South Hilo Crew A. In-House: 1 Community Group Projects: 0 Crew B. In-House: 0 Community Group Projects: 4 Crew C. In-House: 0 Community Group Projects: 5 Puna District In-House: 4 Community Group Projects: 1 S/N Kona In-House: 15 Community Group Projects: 1 Ka`n District In-House: 6 Community Group Projects: 0 North Hilo In-House: 1 Community Group Projects: 0 South Kohala/Hamakua In-House: 0 Community Group Projects: 5 Finalto - S tus Report on Program Objectives for FY 2016 17 8 PARKS & RECREATION PARKS MAINTENANCE North Kohala In-House: 0 Community Group Projects: 0 Summary of Activities: Total In-House:14 Total Community Group Projects: 16 3. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record type, number, district, etc. of complaints and implement necessary maintenance procedures, standards, training, discipline for corrections. Parks Maintenance addressed complaints received throughout the year. • Make annual inspections of facilities with responsible supervisor(nine districts). Analyze and discuss methods of improvements. Random checks were performed by the Superintendent of Park Maintenance and the Parks District Superintendent. 4. Provide for safe facilities and grounds. • Conduct safety inspections of P & R facilities: Weekly by district supervisors (52 per supervisor=468 total inspections/year); Monthly by the Park Superintendent. Each District Park Supervisor/Trades Supervisor conducted a total of 52 weekly safety inspections of their assigned facilities. Additionally, superintendents conducted unannounced, island-wide safety audits. 5. Provide for a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. Attended monthly safety committee meetings. • Correct any hazardous conditions or practices. Final Status Report on Program Objectives for FY 2016-17 9 PARKS & RECREATION PARKS MAINTENANCE All identified hazardous conditions or practices have been corrected. • Provide a minimum of one safety instructional sessions per crew each month. The Park Maintenance Division completed a total of 154 safety talks/training classes. • Review and upgrade Park Maintenance Safety and Health Programs. Programs have been reviewed. Final Status Report on Program Objectives for FY 2016-17 10 PARKS & RECREATION RECREATION 1. Provide introductory instruction in all recreational facilities in at least four of the following Athletic Activities (basketball, baseball, volleyball,track and field, tennis, flag football, badminton) for children and adults, one or more in each respective season (i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; summer—tennis/Physical Fitness). The following instructional sports were offered at various recreational facilities island wide. Hilo District: Speed & Agility Training, Pickleball,Instructional Volleyball I & II,Volleyball Training I, Billiards & Table Tennis, Step Aerobics,Teen Conditioning, Keaukaha Fitness Classes, Instructional Basketball, Fishing Skills,Volleyball Officiating Clinic, Plyometrics, Beginner Weight Training, Keiki Fitness, Intermediate Archery, Morning Fitness, Evening Fitness,Insane Workout, USA Volleyball Scoring Clinic,Track& Field Training,T-Ball& Coach Pitch. Hamakua District: Ladder Training,Boys & Girls Basketball Clinic, Volleyball Clinic,Biddy Basketball Clinic,Indoor Youth Soccer, Basketball Skills Development, Dodgeball & Gym Games, Flag Football & Whiffle Ball, Weightlifting,Yoga, Beginning Badminton,Horseshoe & Bocce Challenge,Billiards, Table Tennis, Fundamentals of Basketball & Volleyball, Speed & Agility Training,Track& Field Training, Plyometric Jump Program,Body Weight Workout, Ladder Drills, Sprinter Drills, Box Jumping,Basketball Scoring Clinic for Beginners, Basketball Officiating Clinic & Circuit Training. Puna/Ka`u District: Multi-Sport Fun, Paddle Ball,Instructional Volleyball, Instructional Basketball, T-Ball & Coach Pitch, Obstacle Course Challenge, Jump Rope Challenge, Instructional Kickball,Hula Hoop Challenge, Organized Gym Games,Frisbee, Golf, Ladder Ball &Portuguese Horseshoes,Instructional Baseball, and Pupule Fitness. N/S Kohala District: T-Ball for Tots, Pickleball,Youth Indoor Soccer,Archery, Badminton, Pass Football, Running Mechanics, Speed Cones, Kickball, Cone Agility Drills for Beginners, Biddy Basketball Clinic. Final Status Report.on Program Objectives for FY 2016-17 11 PARKS & RECREATION RECREATION N/S Kona District: Pickleball Class, Archery Class I &II, Fishing Class,Fitness Class,Youth Tennis Clinic, Youth Volleyball, Basketball Officiating Clinic, Basketball Skills & Drills, Basic Physical Fitness, and Beginning Billiards. 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— Valentines/St. Patrick/Easter activities; Multi-media crafts etc.). Hilo District: Pot Holder & Key Chain Making, Sidewalk Chalk Art, Older Kids Crafts, Gel Notebooks, Sewing Bookcovers, Deco Art Mug, Back to School Craft,Drug Free Poster,Rosebud Craft, Shrink Art, Cartoon Characters,Name Banner,Hand Building Ceramics, Faux Stained Glass Craft, Festive Lanterns, Sand Creations, Personalized Book Covers,Monkey Clothespin Craft, Balloon Craft,Halloween Trick or Treat Baskets, Thanksgiving Basket Weaving, Christmas Craft Ornament Making, Stain Glass, Beginning Sewing,Wreath Making Class, Ornament Making Craft, Clock Making, Ohelo Berry Jam,Bird House Construction, Halloween Bat Mobile, Paper Pumpkins, 12 Days of Christmas, Christmas Cards, Glass Etching,Design a Frame,Masking Tape Hands, Christmas Tree Brownies,New Year Self Portrait Drawing, New Year's Goals Storybook, Valentine's Day Picture Frame Painting, Bead Pets,Wood Photo Block, Friendship Bracelets, Girl's Day Craft, Danish Heart Basket Weaving, Homemade Tic Tac Toe Kits. Hamakua District: Canvas Painting,Melting Beads, Popsicle Making, Color for Fun, Christmas Cards,Halloween Treat Bags, Thanksgiving Trace/Scratch Art, Christmas Coloring Posters, Keiki Mix Art, Kids Collage Art, Sidewalk Chalk Art, Tracing Animals & Rubber Stamp Art, Foam Brush Painting,Halloween Masks, Reindeer Mobile,Watercolor Painting, Small Wood Projects,Tissue Paper Craft, Sidewalk Chalk Art, Halloween Shrink Art,Drawing Class, Gift Wrapping Class, Fundamentals of Drawing & Painting, Halloween Cookies, Pumpkin Carving, Thanksgiving Cards, Turkey Hands, Christmas Wreaths, Christmas Puppets, Pencil Holders, Fall Color Leaves, Saimin Making,Key Chains, Coloring Books, Toilet Paper Roll Ghosts, Q-tip Skeleton,Nutty Butter/Oreo Turkey Snack, Bead Icing Ornament,Firework Toilet Paper Roll Craft, Paper Craft Animals, Homemade Kites,Valentine's Day Cards, Draw "Thumb" Animals, Valentine Stamp Art Craze, Stencil Color Art, Keiki Magnet Pictures, St. Patrick's day Coloring, Dream Catchers,Penguin Crafts, Chinese Final Status Report on Program Objectives for FY 2016-17 12 PARKS & RECREATION RECREATION Drum Craft,Mardi Gras Crafts, New Year Wishing Wand, Heart Fox Craft, St. Patrick's Day Rainbow Hand Print with Pot of Gold. Puna/Ka'u District: Spotted Frog, Ghost Craft, Turkey Craft, Christmas Tree Craft, Christmas Collage, Paper Santa Craft, Puzzle Cards, Fun with Stencils,Watercolor Honu, Halloween Bat Mobile,Haunted House Painting,Horn of Plenty, Thanksgiving Card,Pom Porn Wreath, Glitter Ornament,Adult Wreath Making, Character Mask Making for Improvisational Drama, Nature Collage, Hawaii State Map, Finger Painting, Tissue Flowers, Fall Center Piece, Spooky Halloween Frame Making, Halloween Silhouette Designs, Thanksgiving Turkeys,Holiday Ornament Making, "All About Me" Poster Making,Mosaic Coaster Making, Light Catcher Making, Puzzle Decorating, Kite Making, Scarecrow Craft, Halloween Spooky Hanging, Ceramic Gift Making, Fall Craft, Thanksgiving Turkey Craft,Winter Craft, Mini Wreath, Paper Plate Flower, Water Bottle Spirals, Remembrance September 11th, Tissue Sunflower Craft, Mason Jar Lid Craft, Tye Dye Art, Pumpkin Lantern & Spider, Pipe Cleaner & Paper Plate Ghosts, Thanksgiving Cards, Turkeys & Snacks, Christmas Wreaths, Popsicle Tree & Ornaments, Magazine Collage, Rexlace Key Chain, Trick or Treat Bags, Craft Stick Turkey, Snow Globes, Watercolor Drizzle, Spring Stamp Art, Felt Flowers,Paper Airplane Making, Glitter Snowflake,Valentine's Day Cards, Girl's Day Doll Craft, Finger Paint Tree, Martin Luther King Jr. Mobiles, Valentine's Day Card & Foam Crafts, St. Patrick's Day Shamrock Designs, Spring Break Activities, Spring Flower Bouquet Making, Mold Ceramics, Beaded Peace Sign for Martin Luther King Jr. Day, Chinese New Year Lantern Craft,Valentine's Day Paper Plate Yarn Weaving,President's Day Stick Eagle Craft, Mardi Gras Masks, Girl's Day Sweets, Spring Blossom Craft, St. Patrick's Day Leprechaun Hat. N/S Kohala District: Halloween Mask Making, Pumpkin Carving,Thanksgiving Cards, Christmas Ornaments, Poi Balls & Lei Weaving, Patriot Day Memorial Tribute, Kite Making, Bamboo Fishing Pole, Pumpkin Cookie Baking, Cookie Decorating, Christmas Canvas, Christmas Cards, Light Catchers, Leather Craft Work, Velvet Art Work, Stained Glass Spiders, Turkey Placemats, Santa Hand Craft, Starcraft Project, Orb Globes, Valentine's Day Cards,Valentine's Day Baking & Floral Arrangements, Girl's Day Key Chains, St. Patrick's Day Baking, Sidewalk Chalk Art,Leaf& Finger Painting, Coloring Crayon Designs, Clay Hand Art Craft Series, Easter Egg Wreath. Final Status Report on Program Objectives for FY 2016-17 13 PARKS & RECREATION RECREATION N/S Kona District: Fall Craft Extravaganza, Halloween Tote Bag Designs, Thanksgiving Gift Box Designs, Basic Leaf Painting,Yarn Lei Making, Bead Creations, Picture Collage, Drawing & Coloring, Clay Sculpting & Painting, Valentine's Day Craft , Girl's Day Craft, St. Patrick's Day Craft, Valentine's Day Card & Cookie Making, St. Patrick's Day Tye Dye, Leather Crafting. 3. Maintain a safe facility, free of hazards for all activities,patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Daily safety inspections were conducted by staff at their sites and maintenance work orders were sent to the Parks Maintenance Division. Semi-annual safety inspection reports were sent to Human Resources Safety Division for their review. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hamakua Fun Day; etc.). Hilo District: 1) Hilo Kids Night Halloween Program at the Edith Kanaka`ole Multi-Purpose Stadium 2) Chevy Youth Baseball Clinic at Wong Stadium Hamakua District: 1) `Ghana Shoreline Fishing Tournament Puna/Ka`u District: 1) Vulcans Baseball Clinic at Shipman Park West Hawai`i District(N/S Kona &N/S Kohala): 1) Candy Land Halloween Program at Keknaokalani Gym 2) Mega Sports Camp at Waikoloa Park 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Final Status Report on Program Objectives for FY 2016-17 14 PARKS & RECREATION RECREATION Hilo District: 1) Hilo Kids Night Halloween Program at the Edith Kanaka`ole Multi Purpose Stadium—Partnered with Living Waters Church, Connect Point Church, Hilo High School Key Club, Waiakea High School Key Club, Hilo High School AVID Program. 2) Kawananakoa Trunk or Treat—Partnered with Keaukaha Community Association. 3) Chevy Youth Baseball Clinic at Wong Stadium—Partnered with Chevrolet, Major League Baseball Alumni Association. Hamakua District: 1) `Ghana Shoreline Fishing Tournament—Partnered with Hilo & West Hawaii Recreation staff, NOAA, DLNR, Honoka`a High Fishing Club. 2) Honomu Community Christmas Celebration -Partnered with Honomu Community Association. Puna/Ka`u District: 1) Vulcan Baseball Clinic at Shipman Park—Partnered with UH Vulcan Baseball Coach and staff. West Hawai`i District(N/S Kona & N/S Kohala): 1) Candy Land Halloween Program at Kekuaokalani Gym—Partnered with the Hub. 2) Mega Sports Camp at Waikoloa Park—Partnered with More than Enough Ministry and community volunteers. 3) Basketball Clinic at Kekuaokalani Gym—Partnered with Big Island Sports Academy. 4) Baseball Clinic at Kekuaokalani Gym—Partnered with Big Island Sports Academy. Final Status Report on Program Objectives for FY 2016-17 15 PARKS & RECREATION RECREATION 6. Plan, organize and implement a minimum of two Island wide special events. (i.e. keiki triathlon, age group and exponent track meets, winter basketball tournament, etc.). • 1) Jimmy•Yagi Summer Hoops Camp—July 26-29, 2016. 2) 36th Annual HI-PAL Winter Basketball Classic—December 26-29, 2016. 3) Age Group Track& Field Meet on February 11, 2017 and the Exponent Track & Field Meet on February 25, 2017. Both meets are held simultaneously with the West Hawai`i meets at Konawaena High School Track Oval and the East Hawai`i meets at the Waiiikea High School Track Oval. Final Status Report on Program Objectives for FY 2016-17 16 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2017 Summer Fun Program was for six weeks from June 7 to July 21, 2017, with a total of 20 sites island-wide. HILO: 1) Andrews Gym 5) Pu'u'eo Teen Program 2) Pi`ihonua Gym 6) Waiakea Uka Gym 3) Kawananakoa Gym 7) Wainaku Gym 4) Pana`ewa Park PUNA/KA U: 8) Pahoa Regional Gym 11) Na`alehu Community Center 9) Mt. View Gym 12) Ka`u District Gym 10) Kea'au Middle School HAMAKUA: 13) Honoka`a Gym 15) Papa`ikou Gym 14) Papa'aloa Gym N/S KOHALA: 16) Hisaoka Gym 17) Waimea District Park 18) Waikoloa Park N/S KONA: • 19) Kekuaokalani Gym 20) Yano Hall 2. Continue to conduct longer programs hours at majority of the sites. Program Sites 8:00 am—4:30 pm 1) Andrews Gym 2) Waiakea Uka Gym Final Status Report on Program Objectives for FY 2016-17 17 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM Program Sites 8:00am—3:00 pm 1) Kawananakoa Gym 8) Papa`ikou Gym 2) Pi`ihonua Gym 9) Hisaoka Gym 3) Pu'u'eo Teen Program 10) Waikoloa Park 4) Pana`ewa Park 11) Waimea District Park 5) Wainaku Gym 12) Kea'au Middle School 6) Honoka'a Gym 13) Pahoa Regional Gym 7) Papa'aloa Gym 3. Work in partnership with the Department of Education Child Nutrition Program and vendors with county meal contracts to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. A total of 12 Summer Fun sites had free lunches and 12,777 lunches were served during the six-week Summer Fun program. Vendor Kona Pacific Public Charter School provided meals to sites in the Kona District and vendor HCEOC provided meals to all other Summer Fun sites that qualified for the USDA lunch program. HILO DISTRICT(Total Lunches 8,622): Andrews Gym (1,530), Kawananakoa Gym (2,042),Pi`ihonua Gym (1,323), Pu'u'eo Teen Program (131), Waiakea Uka Gym (1,575),Wainaku Gym (692), Pana`ewa Park(1,329). IIAMAKUA DISTRICT(Total Lunches 1,131): Papa`ikou Gym(1,131). PUNA DISTRICT(Total Lunches 1,287): Kea'au Middle School (623),Mt. View Gym (664). N/S KONA DISTRICT(Total Lunches 1,737): Kekuaokalani Gym (1,595),Yano Hall (142). 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: • Develop and implement a teen-scene program at the Pu'u'eo Community Center in East Hawai`i, teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m., targeting teens 12— 17 years old. Final Status Report on Program Objectives for FY 2016-17 18 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM The Pu'u'eo Teen Scene program ran from June 7 to July 21,2017,with program hours from 8:00 am—3:00 pm. The cost of the program was $200.00 per teen. Target group was for teenagers in Grade 7th -10th,teaching them life skills with emphasis on leadership training. One of the highlights of this program was a supervised two-night camping trip to Queen Liliuokalani Keahuolu Beach Park for the participants. Hilo Armory offered specialized Tennis and Volleyball Camps with morning and afternoon sessions. 5. Develop a minimum of two Winter Intersession programs island-wide. Winter Intersession Program,December 22,2016 to January 6, 2017. 1) Pi`ihonua Gym—20 children registered ($35.00 per child program fee). 2) Wainaku Gym— 16 children registered ($35.00 per child program fee). 3) Waiakea Uka Gym —61 children registered ($35.00 per child program fee). KawAnanakoa Gym Winter Pilikulaiwi Program—December 27-30,2016. 20 children registered ($10.00 per child program fee). Other sites throughout the island adjusted their hours to better service the children in their communities during the Winter Intersession Break instead of a structured program. 6. Integrate children with disabilities into the summer and inter-session programs wherever possible, through the assistance of the Recreation Specialist II. 2016 Winter Intersession Program: There were nine children at Waiakea Uka Gym and one child at Wainaku Gym with disclosed disabilities, but no modification requests were received. 2017 Summer Fun Program: A total of 49 disclosures were made, making 2017 the second highest number of caseloads that our ADA Recreation Specialist had to handle. She worked with the parents and our recreation staff to create individual modification plans for children with autism, ADHD, life threatening allergies requiring Epi-Pens, intellectual disabilities, asthma, a child that was hard of hearing and another that was deaf, a child with anxiety/PTSD, and a child in a wheelchair. Final Status Report on Program Objectives for FY 2016-17 19 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM New and interesting modifications involved a language support specialist for a deaf child and staff training with a certified Diabetic Nurse Educator that involved a child with an insulin pump.Accessible field trips involved coordinating the use of the closed captioning system at the movies, an AED for field trips for a fragile child with a heart condition, and the Zoo tram for a child in a wheelchair. Final Status Report on Program Objectives for FY 2016-17 20 PARKS & RECREATION HO`OLULU PARK COMPLEX 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Walter Victor Baseball Complex was closed for September 2016. Francis Wong Stadium was closed from July 1-15 2016. Aunty Sally Kaleohano's Luau Hale was closed from April 1-6,2017. Afook-Chinen Civic Auditorium was closed from August 10 to September 9, 2016. Edith Kanaka`ole Multi-Purpose Stadium was closed from March 5-14 2017. b. Pressure-wash each facility semi-annually. Completed in each quarter. c. Check on safety hazards daily. Day and night supervisors record any repair items or safety hazards on a daily checklist form. Minor repairs were handled in-house. As needed,work orders were generated and referred to the Parks Maintenance Division for action. d. Clean and sanitize facilities before and after events. Facilities were cleaned and sanitized before and after each activity/event. e. Work with Safety Committee to have courtesy safety inspection annually. Quarterly consultations were held with the Safety Committee to insure facilities are in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns were mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2016. Francis Wong Stadium was closed from July 1-15,2016. Final Status Report on Program Objectives for FY 2016-17 21 PARKS & RECREATION HO'OLULU PARK COMPLEX c. Fertilize ballfields annually. Wong Stadium's ballfield was fertilized in November 2016. Walter Victor Baseball Complex fields were not fertilized because they have maintained good vigor with the mulch from mowing and adequate rainfall. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Conducted monthly safety talks. Safety reminders were issued as needed. b. Retrain employees on equipment use semi-annually. Field supervisors are responsible to monitor proper equipment use and provide retraining as needed. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees perform in-house maintenance functions throughout the year. d. Provide refresher course on Material Safety Data Sheet annually. Retraining was done March 2017. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations were discussed with sponsors. Supervisors were trained to enforce all rules. b. Revise rules annually. Rules were reviewed and revised, if necessary. c. Distribute rules with all applications. Rules were distributed to all sponsors. Final Status Report on Program Objectives for FY 2016-17 22 PARKS & RECREATION HO'OLULU PARK COMPLEX 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. The University of Hawaii at Hilo baseball team help to maintain the infield areas at Wong stadium. The Intake Service did painting and beautification work around the Edith Kanaka`ole Multi-Purpose Stadium. b. Do beautification/landscaping project for each facility annually. Intake Service and Christian Academy did beautification/landscaping projects for some of our facilities. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. The Ho`olulu Complex accommodated 4,233 activities in this period. • Final Status Report on Program Objectives for FY 2016-17 23 PARKS & RECREATION AQUATICS 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center (KCAC), Pahoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupahoehoe, Kohala, Pahala and Konawaena will have at least one lifeguard on duty seven days a week. NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. • Senior Lifeguards and their District Supervisors do the best they can in providing the staff needed to keep our pools open and safe for people to enjoy. Our staffing looks good on paper but when you consider sick leave,vacations, and other types of leave, it creates possible shortages which we are always trying our best to provide the proper staffing to run our pools. If the staffing will not increase in the future,we may plan on going to two sessions per day, and closing for lunch. This would help to ensure that sufficient bodies are on deck to keep the 50 meter pools open seven days a week. We should not rely on overtime, as our staff can only work so many hours of overtime before they get burned out. 2. Maintain safe and clean facilities, free of hazards for all activities, patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. At the 50 meter pools such as Kawamoto, Pahoa, and KCAC, our Senior Lifeguards work with our pool custodians in providing daily maintenance of the facility. At our rural pools,Honoka`a Laupahoehoe, Kohala, Pahala, and Konawaena, each lifeguard is solely responsible for the daily maintenance of the facility. Senior Lifeguards are responsible in maintaining acceptable levels of pool chemicals. This can be a difficult task because many factors, including sunlight, bather load, rain, and wind which affect the chemicals. This adds to their primary function as a Senior Lifeguard which are patron surveillance and overall safety of the public. Daily safety inspections were conducted by staff at theirs sites and maintenance work orders are being sent to the Parks Maintenance Division. Semi-annual safety inspections reports were reviewed by the Recreation Administrator before being sent to Human Resources Safety Division. 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer Learn to Swim and other water related courses to approximately 3,000 patrons and at least eight weeks of Learn to Swim lessons in the summer at all pools. Final Status Report on Program Objectives for FY 2016-17 24 PARKS & RECREATION AQUATICS Lap Swim:142,151; Recreation Swim 163,075; In area 240,083; Aquatic Classes 48,620; Age Group 87,319; Masters Swim 10,462; Novice Swim 21,607; High School Swim/Water Polo 13,286; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 5,133; Government(HFD, HPD, Coast Guard,Army, etc.) 2,007; Total Attendance for fiscal year 733,743 4. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. Each Senior Lifeguard is required to develop each quarter a program guide for their facility following the guidelines of their position description,while meeting the communities' needs. Not all pools offer water aerobics at this time. 5. Conduct one American Red Cross Lifeguarding/First Aid/CPR/AED class at each of our nine pool facilities during the fiscal year. COURSE END FACILITY INSTRUCTOR DATE Lifeguarding with 12/01/16 Pahoa Pool Kathryn Leonard Bundle 2 Review Lifeguarding Review 12/02/16 KCAC Pool Derek Simmons s Lifeguarding Review 10/28/16 KCAC Pool Derek,Lee Jesi Root Lifeguarding Review 10/29/16 KCAC Pool Derek Simmons Jeffrey Coakley Lifeguarding with 10/13/16 NAS Pool Alejandra Flores- Bundle 2 Review Morikami Lifeguarding Review 08/04/16 Laupahoehoe Pool Mark Van Heukelem 6. Plan, promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October 2016 season. Swim Meets: August 27 @ Kawamoto; September 10 @ Konawaena; September 24 @ Pahoa; October 1 @ Laupahoehoe; Championships October 22 @ KCAC. Total Swimmers Participated: 310 Final Status Report on Program Objectives for FY 2016-17 25 PARKS & RECREATION AQUATICS 7. Sponsor one open water swim competition. 29th Annual Richardson's Roughwater Swim was held on July 30,2016 with 118 swimmers. 50 volunteers assisted with check-ins, recording,water safety patrol,• timing, etc. Ocean conditions were not ideal with three-foot wave sets, and weather was cloudy and overcast. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. Full-face Respirators, rubber gloves, aprons, suits, and boots were provided for pool lifeguards and custodians. Hazardous material training were conducted to promote safe work practices. Staff go through respiratory exams every three years and respirator fits test every year,which is on file with Recreations Specialist I. Lifeguards were provided with latex-free gloves, pocket mask, and other protective equipment necessary when performing first aid. 9. Conduct American Red Cross blood borne pathogens training on an annual basis in January or February for the entire division. Completed on Friday January 27, 2017 10. Develop at least two partnerships with swimming clubs to encourage competitive swimming throughout the island.. Partnerships with USA Swim, BIIF, Special Olympics, Easter Seals,Boys & Girls Club,Boy Scouts of America and Hawaii Fire Dept. 11. Reduce utility costs at all facilities by implementing green technologies and proactive practices. A Variable Frequency Device (VFD)was installed at KCAC near the ending of April 2016. KCAC has experienced $1,300 of savings in three months. The cost of the VFD was $12,400. A VFD was installed at Konawaena pool in the Spring of 2017. Final Status Report on Program Objectives for FY 2016-17 26 PARKS &RECREATION AQUATICS 12. Reduce chemical costs at all facilities by prudent work practices, education and technologies. Chemicals are used as long as there is water in the pool, even if the pool is closed; ensuring P&R facilities open daily/close during renovations would eliminate waste of said chemicals. However, uncontrollable factors, such as inconsistent weather and bather load, make it difficult to develop a plan to help reduce costs. Chemicals are necessary to maintain the pools to keep it at a safe level for the community and are adjusted accordingly. • • Final Status Report on Program Objectives for FY 2016-17 27 PARKS & RECREATION CULTURE & EDUCATION 1. Provide 97 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 113 workshops and classroom instructions conducted as of June 30, 2017. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Developed, coordinated and conducted the 2016 Fourth of July "Blast", Hot Rides Car Show,2016 Queen Lili'uokalani Festival,World Peace Festival, Merrie Monarch Keiki Hula Competition, Christmas Wreath Exhibition, the "2016 Magic of the Seasons", 2017 Waimea Cherry Blossom Heritage Festival, KHON-2 Interview on Lili'uokalani Gardens, and Centennial Celebration, Hiroshima Prefecture Government Tree Planting Ceremony,2020 IVA Va'a World Sprints Meetings as of 6/30/2017. 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with the following agencies: Destination Hilo, Hilo Jaycees, American Legion Post 3, Hawaii Pyrotechnics, Promotions Hawaii, Tahiti Fete of Hilo,VFW Post 3830, Hui Okinawan Kobudo Taiko,Pacific Radio Group, Queen Lili'uokalani Children's Center,Hawaii Tropical Flowers Association, Blue Hawaii Helicopters, Big Island Auto Club,Hawaii Classic Car Cruisers, Hawaii Motorcycle Club, CJ Promotions,Hawaii Ballroom Dance Association, Hawaii Youth Challenge, Island wide Canopy Tents,US Guys Motorcycle Club, Merrie Monarch Festival, Sokka Gakkai International , the International Committees of Artists for Peace, KWXX,Japanese Chamber of Commerce, and the Friends of Lili'uokalani Gardens,KHON-2 TV, WA World Sprints Coordinating Organization, Japanese Chamber of commerce,Kamuela Hongwanji Mission, Waikoloa Resorts, Queen's Market Place, Waimea Outdoor Circle,Waimea Arts Council, Parker School,Parker Ranch Center,Historic Spencer House, Kahilu Theatre, Robert's Hawaii, Kama'aina Motors,Waimea Bonyu-Kai, Hawaii Chinese Lion Association, Waimea Farmer's Market, Pukalani Stables, Waimea Town Market, Na Leo TV, W.M. Keck Observatory, J.J. Wilkow Ltd., North Hawaii News, Mauna Kea Tea and the Office of the Japan Counsul General, as of 6/30/17. Final Status Report on Program Objectives for FY 2016-17 28 PARKS & RECREATION CULTURE & EDUCATION 4. Advertise and promote the Cultural &Educations programs and activities through our quarterly"Arts Visions" newsletter and media such as radio,television, periodicals and newspapers. Advertised and promoted events and programs through our quarterly program guide, the Hawaii County Website, Hawaii Tribune Herald, West Hawaii Today, Honolulu Star Advertiser, Hawai`i Tourism Authority,Big Island Visitor's Bureau,Pacific Radio Group,KWXX, KITV and Oceanic Cable Channel 16, Na Leo TV,North Kohala News,Hawaiian Airlines Magazines,Ka Leo Magazine, Fern Gravelek and to 50 travel magazines worldwide as of 6/30/17. Final Status Report on Program Objectives for FY 2016-17 29 • PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration 1. The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This would be done by providing comprehensive and coordinated services, represented by the division's six major programs, for over 9,909 seniors annually and conducting an annual evaluation on each program. Provided services to 14,141 seniors, or 143% of the established objective of 9,909 seniors and conducted evaluations on five of the six EAD programs or 100% of the objective of six. 2. The division will pursue the help from persons and groups to improve and maintain P&R facilities and enhance programs/services/activities by maintaining the EAD Advisory Council made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Arranged seven Advisory Council district meetings or 100% of the objective of seven annually. 3. The division will provide regular facilities and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce safety procedures, improve unsafe e conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally, they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations/training for 50 EAD staff. Arranged four safety meetings or 100% of the established objective of four annually. Conducted two semi-annual safety facilities inspection of 32 senior center facilities or 100% of the established objective. Conducted 64 staff safety evaluations/training or 128% of the established objective of 50 staff evaluations/training. Final Status Report on Program Objectives for FY 2016-17 30 PARKS & RECREATION ELDERLY ACTIVITIES 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights"of the division's activities annually. Produced one "Video Highlights" (Kupuna Hula Festival) of the division's activities or 100% of the objective of one. • Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,300 copies for distribution to over 200 organizations three times annually. Printed and distributed four issues of the Kupuna News magazine, or 100% of the objective of four issues EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior centers island-wide. Served 3,343 or 134% of the established objective of 2,500 seniors at 26 senior centers or 104% of the established goal of 25 senior centers. 2. Serve 2,000 older adults in recreational, educational, health-related and cultural classes at 25 senior centers. Served 3,978 or 388% of the established objective of 1,025 older adults in recreational, educational, health related and cultural classes at 25 senior centers or 100% of the established objective of 25 senior centers. 3. Provide at least ten district wide activities for a total of 1,500 older adults in Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. Provided 11 district events or 110% of the goal of ten activities for a total of 1,858 older adults or 124% of the goal of 1,500 older adults. Activities were: Club Fun Day, Senior Walkabout, Kamana Karaoke Recital, Ground Golf Spooktacular, Casino Day, ERS Teachers and Volunteer Recognition Luncheon, Hamakua Christmas Celebration, Disco Night,Annual Mini Merrie Monarch Hula Show,The Hawai`i Senior Ukulele Festival, and the May Day Festival. Final Status Report on Program Objectives for FY 2016-17 31 PARKS & RECREATION ELDERLY ACTIVITIES EAD Special Program 1. Provide at least five countywide/state/national/international events for 1,850 older adults. Provided five or 100% of the established objective of five events and served 3,456 or 187% of the established objective of 1,850 older adults. 2. Serve a total of 750 older adults in at least three county-wide special events and serve 800 older adults in one statewide event.. Countywide: Provided three or 100% of the established objective of three countywide events and served 2,352 or 314% of the established objective of 750 older adults. Statewide: Provided two or 200% of one statewide event, and served 1,184 or 148% of the established objective of 800 older adult. 3. Provide one cultural event for 300 older individuals on a county/state/international level that will attract a total of 1,200 attendees. Provided one or 100% of the established objective of one cultural event and served 445 or 148% of the established objective of 300 older adults. Attracted 1,216 or 101% of the established objective of 1,200 attendees. Final Status Report on Program Objectives for FY 2016-17 32 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. In December,we received a large order of rainforest amphibians. 5 Red-eyed Tree Frogs 3 False Tomato Frogs 12 Various subspecies of Poison Dart Frogs 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. Our green & black Poison Dart Frogs have successfully reproduced a young frog from egg through tadpole and sub adult stages. The frog will be kept on exhibit here to replenish our population. 3. Work with Friends of the Zoo (FOZ) to host at least two events to promote the zoo and increase the number of visitors. On July 2,2016,we hosted the FOZ Tiger Fun Day to celebrate the quarantine release of Sriracha and Tzatziki. We had and record attendance of 3,166 zoo visitors that day. 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. • Hawaii Chapter of the American Rhododendron Society spent several weeks to renovate the Vireya gardens by removing old deteriorating hapu`u logs and replaced them with solid concrete retaining blocks. • University of Hawaii Athletic Club completed a two day service project to clean the brush and weeds along the sides of the zoo entry road and fence. • Hawaii Forest Industry Association continues to develop the Pana`ewa Zoo Discovery Forest with maintenance help from the K-kids and Kiwanis service days in the Zoo. • Akaka Lions Club sanded and repainted all the pipe rails along the tiger exhibit and parts of the fence. • Al Cabral and Hawaii Horse Owner's Association replaced all plywood panels and pipe gates at the rodeo arena in preparation for their 25th anniversary Pana`ewa Stampede Rodeo. • Kamehameha Schools National Honor Society club provided assistance with landscape maintenance and weeding Final Status Report on Program Objectives for FY 2016-17 33 PARKS & RECREATION PAN.A'EWA RECREATIONAL COMPLEX • Hawai`i Island Palm completed their two day project of cleaning, maintaining and fertilizing all of the zoo palms 5. Seek funding to reinstate the Zoo Information/Education Specialist and the zoo educational program. A supplemental budget request was unsuccessfully submitted to reinstate funding for this position 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; • Hawai`i Horse Owner's Assoc. Keiki Fun Day 8/20-8/21/16 • Hawai`i Horse Owner's Assoc. High School Rodeo Clinic 9/17-9/18/16 • Hawai`i Horse Owner's Assoc. Pana`ewa Stampede Rodeo 2/18/17- 2/20/17 a. host three dressage events annually. • Hawai`i Island Dressage & Eventing Assoc. Horse Show 8/12-8/13/16 • Hawai`i Island Dressage & Eventing Assoc. Horse Show 10/7-10/8/16 • Hawai`i Island Dressage & Eventing Assoc. Horse Show 11/11- 11/12/16 • Hawai`i Island Dressage & Eventing Assoc. Fun Day 1/21/17 • Hawai`i Island Dressage & Eventing Assoc. Horse Show 4/8/17-4/9/17 • Hawai`i Island Dressage & Eventing Assoc. Horse Show 5/19/17- 5/20/17 • Hawai`i Island Dressage & Eventing Assoc. Horse Show 6/24/17 Final Status Report on Program Objectives for FY 2016-17 34 DININNVId 91 PLANNING PLANNING Administrative Permits 1- Public Assistance and Land Use Information: Identify solutions to streamline and improve customer service at the counter and responding to land use inquiries and processing building permits. Continue to evaluate the new Permit to Build process where Planning Department conducts review and intake of residential and non-residential building permits in a timely and thorough manner. Create opportunities to increase communication and collaboration among Hilo and Kona Land Use Plan Checkers to develop standards for providing consistent public service. Land Use Plan Checkers continued to conduct land use & building intake review of residential and non-residential Permits and other applications which require land use review. The drop box for electrical and plumbing permit applications were moved back to Building Division of the Department of Public Works due to fact that there is no land use component for those type of applications. The counter continues to address a high volume of land use inquiries from the counter and by phone. The process to develop a new planning and permitting software system was initiated in September 2017. Representatives from Department of Information Technology, Department of Public Works and Planning Department work to develop this new web-based citizen portal and permit review program for the County. The project will initially be spearheaded for the Building Division of the Department of Public Works and Planning Department, and will be expandable to all other County agencies. 2-Permits and Subdivision: Review administrative permits decision templates (Plan Approval, Variances, PUDs, Farm Dwellings, Ohana, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments government agencies in the permit and subdivision review process. Planners continue to process the various land use permits. Staff in the Kona office are now assisting with zoning variance applications. 3- Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Assess topics within current codes, rules, and regulations that need further clarification, interpretation, or revisions. Develop methods for managing, tracking, and streamlining record keeping and monthly reporting of complaints. Six Month Progress Report on Program Objectives for FY 2017-18 1 PLANNING PLANNING Inspectors from the Hilo and Kona offices continue to share and discuss common issues at"hot topics" meeting. Compliance challenges with junk yards, chickens, multiple dwellings, and special events are ongoing. 4- Staff and Organizational Development: Identify training needs and opportunities for building leadership and strengthen skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP) and organizational governance structure to assist staff in understanding responsibilities and priorities of the Administrative Permits Division. Prioritize concerns, continue to work in Focus Area Teams, and meet to discuss hot topics with Kona staff to identify issues and take steps that lead to resolution of outstanding and controversial issues. Initiate new efforts that lead to organizational sustainability and staff health and wellbeing. When available, utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff. Staff from the Kona and Hilo offices continue to meet as permitted to discuss "hot topics" monthly in an effort to identify and work through common challenges and areas for learning. To assist with the workload and succession planning, cross training on zoning variances and an introductory subdivision training was held for interested Kona and Hilo staff. Both sessions were conducted by Hilo staff in May & June. As a result of the training, Kona staff began working on zoning variances. The Planning Department secured Blue Zone Worksite Approved status on July 11, 2017 after approximately one year of adopting and validating best practices and promoting well-being at work. Other activities held to support a healthy workplace and promoting organizational & environmental sustainability included hosting a Blue Zone luncheon for the Mayor's cabinet and an annual harvest festival where staff exchanged plants and edible items to encourage buying, growing and eating local. Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public; which will reduce expenditures in supplies and staff man-hours. The Division continues to work across the Department to ensure effective records management and digitization to move from physical to electronic files. The Department hired a Clerk II position to lead this process. We continue to make progress on digitizing historical files and reducing the creation and storage of new paper files. Six Month Progress Report on Program Objectives for FY 2017-18 2 PLANNING PLANNING 2-Personnel: Continue to evaluate department structure and organization to help increase planning and regulatory functions; Seek training opportunities without impacting the budget with emphasis on customer service skills; Work towards inter-divisional • cross-training of staff. Staff continue to explore cross-training opportunities for staff when they present themselves. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; Work with managers to seek other sources of revenue. The Division continues to work across the Department to use financial reporting as tools to manage budget and County resources. Staff have taken on a collaborative approach where budgeting,financial analysis and reporting are bottom-lined by the Division with input and full visibility of division managers and the department heads in terms of actual and projected spending. Long Range 1-Environmental Planning: Review all public access inquiries, environmental assessments, and environmental impact statements. Create and approve an exemption list for HRS 343 in line with other county and state agencies. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the Coastal Zone Management(CZM) contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Process all Special Management Area(SMA)Assessments within the specified 35-day requirement. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan policy and working group meetings. Review and analyze the county's SMA boundaries and rules for possible amendments as needed. The Department continues to process all public access, environmental assessment, and special management area (SMA) requests and applications. The CZM reports are produced and delivered on time, and we have been able to attend most of the required state meetings. The department is still reviewing the rules for SMA and shoreline setback rules for possible amendment. Planning Commission Rule 9 pertaining to the SMA was updated to reflect the current HRS-205A statutes and to extend the review period for SMA Assessments to 60 days. Six Month Progress Report on Program Objectives for FY 2017-18 3 PLANNING PLANNING 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Adopt the Hamakua CDP and the Ka`u CDP, and continue with implementation of all other CDP's. Village Plans: Assist communities to develop and implement town or village plans as needed. Continue to work with other County departments, outside agencies, and the public on various long range planning initiatives. Evaluate and develop a more formal public access program, including required code amendments. Kickoff the Complete Streets Program, which is already funded and contracted. The Ka`u CDP was adopted in October 2017, and the Hamakua CDP has been confirmed by the steering committee to proceed to the adoption process. The Downtown Hilo Multimodal Master Plan is complete and the document is being finalized. The Pahoa Village Master Plan procurement process has been initiated, and the Department expects to be in contract in spring of 2018. Numerous updates regarding the General Plan Comprehensive Review have been presented to the CDP Action Committees, and coordination meetings have been conducted with all County departments. Staff is now in the policy drafting phase for the General Plan. Once complete, it will have internal review,Action Committee review, and agency and public review. 3-Administrative Programs: Produce annual reports and/or facilitate the management g p g of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rule amendments (as needed); and review and comment on State legislation(as needed). Continue with the comprehensive review of the County of Hawai`i General Plan. Annual administrative processes are in process and/or complete depending on their respective due dates. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Green Team; Statewide Interagency Climate Adaptation Council (ICAC); County Arborist Committee; DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC, and other regional/island wide Long Range Planning priorities. Long range planning programs that the Division staffs and supports are in process and on target. Six Month Progress Report on Program Objectives for FY 2017-18 4 PLANNING PLANNING Planning 1-Boards & Commissions: Create or amend Rules of Practice and Procedures, as appropriate, to define and/or refine processes and requirements to better address the legal, technical, functional and financial obligations of our various boards and commissions to ensure a fair, balanced and more effective approach in the processing of requests or applications. Review processes to structure submittals before a board or commission to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. The Cultural Resources Commission (CRC)was established and is staffed by the Department. The CRC is holding consistent meetings and is operating under rules and procedures approved. In November 2017 the Department successfully worked to revise rules regarding the Special Management Area (SMA) to bring it in line with state statutory requirements. 2-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies, to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Department staff has continued to meet with affected agencies and organizations to align thoughts and expectations regarding various regulatory of the Department. Staff are coordinating with various agencies where jurisdictional overlaps occur to ensure efficient and effective responses to compliance issues. The Department is working across the county to improve the understanding of regulatory and operational requirements of agencies to ensure that compliance requirements imposed through our permitting and zoning processes provide enough flexibility and clarity to avoid conflicts with the operations of departments. West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Six Month Progress Report on Program Objectives for FY 2017-18 5 PLANNING PLANNING Land Use Plan Checkers continued with land use and building permit application review of residential and non-residential building permit applications that require land use review. The drop box for electrical and plumbing permit applications moved back to the Buildings Division of the Department of Public Works because no zoning code or land use review are necessary for these applications. The front staff continue to receive a high number of land use inquiries live at the counter, by email and by phone,which are addressed by Land Use Plan Checkers and Planners. Staff is continuing to work on the development and implementation of a new web- based permit review program in conjunction with the Department of Public Works. Planning staff is continuing to expand its capabilities in learning how to process zoning code variances, and SMA minor assessments. 2-Code Compliance: Investigate complaints and alleged violations submitted by the public. Planning Inspectors continue to receive complaints on alleged zoning code and SMA violations. Planning Inspectors investigate and,when necessary, issue Notice of Violations. Kona and Hilo staff continue to meet to discuss common violation issues on a monthly basis. 3-Regional Planning Programs: Community Development Plans (CDP)—Administers and staffs action committees for the North Kohala CDP, South Kohala CDP and Kona CDP. Administer and staff Kona CDP Design Center for review of proposed Master Plan developments. Continue to work with other County departments, outside agencies and the public on planning efforts for North Kohala, South Kohala and Kona. Administration of CDP Action Committees in West Hawaii has transferred to Long Range Planning Division for the North Kohala CDP, South Kohala CDP and Kona CDP. The Kona CDP Design Center continued efforts to review proposed Master Plan developments. Planning staff continues to work with other County departments, outside agencies and the public on planning efforts for West Hawaii, within the North Kohala, South Kohala and Kona districts. 4-Other Planning Programs: Staff and support Kailua Village Design Commission. Work with the Kailua Village Design Commission in process and on target. Six Month Progress Report on Program Objectives for FY 2017-18 6 PLANNING PLANNING Administrative Permits 1- Public Assistance and Information: Identify solutions to streamline and improve customer service at the counter and responding to inquiries. Work with other agencies to team review residential and non-residential building permits in a timely and thorough manner. Create opportunities to increase communication and collaboration among Hilo and Kona zoning clerks to develop standards for providing consistent public service. Zoning clerks were reallocated to Land Use Plan Checkers to facilitate the new Building Permit process which starts with Planning Department. Land Use Plan Checkers continue to conduct land use checks and intake building permits in a timely manner. A high volume of land use inquiries at the counter continues to keep land use plan checkers busy. The Drop Box (for electrical, plumbing, and PV permits) returned to the Department of Public Works since land use checks are not required for these type of permits. The high volume of building permits and land use inquiries keep the LUPCs busy. 2-Permits and Subdivision: Review administrative permits decision templates (Plan Approval, Variances, PUDs, Farm Dwellings, Ohana, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments government agencies in the permit and subdivision review process. Planners continue to process the high volume of administrative permit applications and subdivision applications. The County of Hawaii signed a contract with Tyler Technologies LLC to work on implementing a software program called EnerGov that would allow both Building Permits and Planning Permits to be processed through an online Citizen Portal. 3-Tax Mapping and Street Addressing: Develop a Hawaiian street name inventory and database. Identify strategies to help streamline the preparation of finished tax maps. Tax Mapping and Street Addressing was moved to the Administrative Services Division. Final Status Report on Program Objectives for FY 2016-17 1 PLANNING PLANNING 4- Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Assess topics within current codes, rules, and regulations that need further clarification, interpretation, or revisions. Develop methods for managing, tracking, and streamlining record keeping and monthly reporting of complaints. Having two inspectors has helped to increase productivity in handling the number of complaints received by this Division. Continue to collaborate with Kona inspectors on issues of common concern. Junk yards continue to be a challenge with lack of locations to take derelict cars or scrap metals. 5- Staff and Organizational Development: Identify training needs for building leadership and strengthening skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP)to assist staff in understanding the responsibilities of the Administrative Permits Division. Prioritize concerns and identify tasks that lead to resolution of outstanding and controversial issues. Utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff. We continue to hold monthly hot topic meetings involving Hilo and Kona staff to increase communication and discuss issues of contention. Monthly staff meetings involve dialogue and collaboration between our Land Use Plan Checkers, Planners, and Inspectors to increase understanding of outstanding and high priority issues. Attendance at training opportunities by specific staff require reports at staff meetings to ensure information is shared among all staff. Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public; which will reduce expenditures in supplies and staff man-hours. The conversion has nearly completed the Kona files. Once the Tax Map Key files are converted,we will move to the permits and other regulatory files. We are again in a situation where we are in need of filling the position of Clerk II, temporarily vacated due to promotions. Final Status Report on Program Objectives for FY 2016-17 2 PLANNING PLANNING Temporary The scanning clerk position still remains vacant due to multipleT mpor ry Assignments. However, the department continues to move files that are handled, into the electronic format. We will address the temporarily vacant position in July— August. organization Personnel: Continue to evaluate department structure and g anization to help increase planning and regulatory functions; Seek training opportunities without impacting the budget with emphasis on customer service skills; Work towards inter-divisional cross-training of staff. Reorganization of Zoning Clerks to Land Use Plans Checkers is settling in and its benefits are beginning to show in-so-far as reduction of complaints. The Clerk II position discussed in#1 is working very well. We've recently brought the six contracted CDP recorders in-house as two Planner Is (one each Hilo and Kona). This is proving to be a wise move in respect to reducing expenses and increasing coverage of these Programs. All new positions are filled functioning well in-so-far as what we expected to increase our capacity and proficiency. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; Work with managers to seek other sources of revenue. The department is below budget for the first half of the fiscal year and calculate that we will have a fund balance at the end of the fiscal period. The Planning department ended the fiscal year within budget. 4-Tax Mapping and Street Addressing: With the passing of Bill#34, multiple address changes were processed for Leilani Estates. The proper naming of streets and proper numbering continues. All addressing and street naming requests were completed in a timely manner. Final Status Report on Program Objectives for.FY 2016-17 3 PLANNING PLANNING Long Range 1-Coastal Zone Management (CZM): Review all public access inquiries, environmental assessments, and environmental impact statements. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the CZM contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Process all Special Management Area(SMA) Assessments within the specified 35-day requirement. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan policy and working group meetings and subcommittee meetings as budgetary constraints will allow. Review and analyze the county's SMA boundaries and rules for possible amendments as needed. The department continues to process all public access, environmental and special management area requests and applications. The CZM reports are produced and delivered on time and we have been able to attend most of the required state meetings. The department is still reviewing the rules for SMA and shoreline setback rules for possible amendment. 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Continue producing the Hamakua CDP and the Ka'u CDP, and continue with implementation of all other CDP's. Village Plans: Assist communities to develop and implement town or village plans as needed. Continue to work with other County departments, outside agencies, and the public on various long range planning needs. The Ka`fl and Hamakua CDP's have been confirmed by the steering committees to proceed to the adoption process. The Kali CDP has been recommended by Planning Commission and is now scheduled for County Council. Hamakua CDP is in the final stages of editing before going to Planning Commission. Downtown Hilo Multimodal Master Plan is nearing completion,with final edits underway from public and agency comments. The department has a bond float for the Pahoa Master Plan, but due to capacity constraints it has not yet been initiated, but we hope this project will commence in late 2017. The General Plan Comprehensive Review is progressing and planned to go to council in Feb 2018. The planning team has had numerous meetings with CDP Action Committees and agencies,which will continue through the strategy drafting phase. Final Status Report on Program Objectives for FY 2016-17 4 PLANNING PLANNING 3-Administrative Programs: Produce annual reports and/or facilitate the management of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rule amendments (as needed); and review and comment on State legislation(as needed). Complete and submit for Council approval, the County of Hawai`i General Plan. Annual administrative processes are complete. The General Plan Comprehensive Review is progressing and planned to go to council in February 2018. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Green Team; DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC. Complete. Planning 1-Boards & Commissions: Create or amend Rules of Practice and Procedures, as appropriate, to define and/or refine processes and requirements to better address the legal, technical, functional and financial obligations of our various boards and commissions to ensure a fair, balanced and more effective approach in the processing of requests or applications. Review processes to structure submittals before a board or commission to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. In November 2016, the Cultural Resources Commission adopted its Rules of Practices and Procedure setting forth general rules applicable to proceedings before the Commission in accordance with Chapter 2,Article 44 of the Hawaii County Code. The department continues to work on developing new rules for the Planning Commissions in order to accommodate a 2015 amendment to the Zoning Code that transferred the authority for issuing such a permit from the Planning Department to the Planning Commissions. Continuing work on revisions to rules regarding the Special Management Area (SMA) to bring it in line with state statutory requirements. Work has also commenced on possible revisions to the Planning Commission rule regarding Contested Case procedures to provide greater procedural clarity for the sake of commissioners and admitted parties to the proceedings. Tentative meetings for these new rule adoption or amendments are anticipated by the middle of 2017. Final Status Report on Program Objectives for FY 2016-17 5 PLANNING PLANNING The new PUD rules were adopted in mid-2017 along with amendments to numerous Planning Commission rules including Rule 4 (Contested Cases),which now requires mediation between parties before the contested case begins. Work is almost complete to introduce a new SMA exemption form so that projects that are exempt can complete SMA review at the counter and we will have a record of the exemption. Work is continuing on revisions to the SMA rules and Ag Tourism rules. 2-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies, to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Department staff has continued to meet with affected agencies and organizations to align thoughts and expectations regarding various regulatory obligations of this department, including: 1. Coordinating with various agencies where jurisdictional overlaps occur to ensure efficient and effective responses to compliance issues; 2. Improving understanding of regulatory and operational requirements of agencies to ensure that compliance requirements imposed through our permitting and zoning processes provides enough flexibility and clarity to avoid conflicts with agencies' operations. 3. Revised structure of permits issued by the Planning Commissions to ensure that compliance requirements are highlighted to the applicants so that they are not overlooked. 4. Utilizing the department's website to include templates and instructions to help the public with process compliance. 5. Involving planners within the entire support division in discussions regarding the various commissions and boards so that they are aware of the broad landscaping facing the operations of the division that supports multiple boards and commissions, each with their individual obligations and responsibilities. This ensures regulatory and procedural consistencies amongst all of these county entities. Additionally, SMA minor permits and assessment reviews have transferred from Long Range Division to Planning Division as this is more work than one planner's work load. The goal is to have Kona staff begin doing SMA exemptions at the counter and begin processing some SMA assessment reviews. Final Status Report on Program Objectives for FY 2016-17 6 PLANNING PLANNING West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Plan Approvals,Farm Dwellings, Ohana Dwelling Permits, De Minimis, and other related requests and inquiries have been processed in a timely manner. With new process where planning review of building permit applications is done by Land Use Plan Checkers prior to entry in building permit application processing system, zoning compliance issues that could have caused problems downstream in the process are being corrected beforehand, and has improving building permit application process efficiency and timeliness. Internal reorganization of West Hawai`i Division to have a Planner V provide direct oversight to the Kona based Land Use Plan Checkers in the review of building permit applications has resulted in a more efficient supervisory and decision making system. Processing of permits and applications continue to be efficient and timely. 2-Code Compliance: Investigate complaints and alleged violations submitted by the public. Investigation of alleged violations derived from complaints submitted by the public continues to be part of standard operating procedure. All complaints of alleged • violations are forwarded to Inspectors for investigation, and investigations are being conducted in a timely manner. Inspectors have been efficient coordinating investigation procedures with Hilo inspectors, and working with the Hilo staff responsible for SMA review,which has improved SMA inspection process. Internal reorganization of West Hawaii Division to have a Planner V provide direct oversight to the Kona based Inspectors in the review of complaints, investigations, and issuance of warnings and violation notices, has resulted in a more efficient supervisory and decision making system. Planning Inspectors continue to be efficient in coordinating efforts with Hilo based Inspectors,working with Hilo Staff responsible for SMA review. 3-Regional Planning Programs: Community Development Plans (CDP)—Administers and staffs action committees for the North Kohala CDP, South Kohala CDP and Kona CDP. Administer and staff Kona CDP Design Center for review of proposed Master Plan developments. Continue to work with other County departments, outside agencies and the public on planning efforts for North Kohala, South Kohala and Kona. Final Status Report on Program Objectives for FY 2016-17 7 PLANNING PLANNING Work continues with each of the CDP Action Committees to develop ways to better implement the CDPs. For the Kona CDP,Design Center staff has continued to meet with applicants to review projects, for consistency with the Kona CDP.• Planners continue to contribute to the Long Range planning effort for the General Plan revision program. Departmental reorganization has transferred Planner IV and Planner I from West Hawaii Division to Long Range Division along with the responsibility for administering the regional planning programs for the Community Development Plans. This reorganization has resulted in a more coherent long range planning effort. 5-Other Planning Programs: Staff and support Kailua Village Design Commission. Staff continues to support the KVDC. Final Status Report on Program Objectives for FY 2016-17 8 POLICE POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION 1. To accommodate at least 95% of request for public safety/health talks from the community. Of 112 requests for public safety/health talks, accommodated 112 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of 24 requests for station tours, accommodated 24 requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absences, a total of 221 sworn personnel or 52% of sworn staffing was tested. No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and civilian positions within six months. Sworn staffing at 94.5% (426 out of 450 authorized positions filled). Civilian staffing at 86.8% (125 out of 144 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on-going training. Department personnel received a total of 31,077.25 hours of training, achieving an average of 558% of on-going training. 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. The average turnaround time for police reports transcribed by the Word Processing Center is 15.5 days. Six Month Progress on Program Objectives for FY 2017-18 1 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION (continued) 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 3,488 out of 3,538 requisitions received or approximately 98.5% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 2,654 out of 2,905 requests for special duty or 91% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 384 of 384 outstanding leave applications,for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 2,467 out of 2,467 requests for storeroom supplies or 100% of requests. Six Month Progress on Program Objectives for FY 2017-18 2 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION 1. Process and issue at least 95% of road closure permits within the month received. Processed 32 out of 32 road closure permits within the month received, or 100% of road closure permits. 2. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 264 out of 272 violation letters to vehicle owners within a week of receipt, or 97% of violation letters. 3. Process at least 95% of firearms permits within the month received. Processed 1,898 out of 1,945 firearms permits within the month received, or 97.5% of firearms permits. 4. Complete at least 95% of requests for mobile radio systems per month. Completed 65 equipment installations out of 65 requested within 21 working days of the date of request, or 100% of radio installations. 5. Conduct at least 96 radio-site inspections. Conducted 69 radio-site inspections or 69% of radio-site inspections. 6. Process and dispatch personnel to 100% of calls for service received. The Dispatch Section processed and dispatched personnel to 108,003 of the 108,003 calls for service received, or 100% of calls for service. Six Month Progress on Program Objectives for FY 2017-18 3 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS CRIMINAL INTELLIGENCE UNIT 1. Complete 90% of assignments within 30 days. Completed 292 out of 292 assignments received within 30 days, or 100% of assignments. 2. Complete 90% of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 234 out of 234 criminal history checks within the specified 30-day limitation, or 100% of criminal history checks. 3. Develop, maintain, and disseminate intelligence information, which can be utilized to produce no less than 11 criminal investigations per month. Provided intelligence information,which in whole or in part led to the initiating of 64 criminal investigations, or 48.8% of criminal investigations. 4. Compile, produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. Completed 242 control reports, or 63% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 72 in-service briefings and training sessions for departmental personnel, or 50% of in-service briefings. Six Month Progress on Program Objectives for FY 2017-18 4 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS 6. Conduct four presentations to semi-annual Statewide Inter-County Criminal Intelligence Unit (ICCIU) conferences on major criminal activity within this jurisdiction--along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. Conducted two presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit (ICCIU) conferences, or 50% of objective. OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the 13 internal investigations initiated, completed 12 internal investigations, or 92% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed 18 of the 19 internal inquiries, or 95% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 18 monthly inspections, or 75% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 18 in-service training sessions, or 50% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. On January 4, 2018, the yearly report was submitted to the State Legislature. Six Month Progress on Program Objectives for FY 2017-18 5 POLICE OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30%. Of 350 burglary cases initiated, 64 cases were cleared, or 18% of burglary clearance rate. 2. To achieve a theft clearance rate of 30%. Of 2,475 theft cases initiated, 603 cases were cleared, or 24.3% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 38 robbery cases initiated, 18 cases were cleared, or 47% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%. Of 189 sexual assault investigations initiated, 79 cases were cleared, or 42% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. Served 6,675 court documents of which 24,009 were received, or approximately 27.8% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 650 hard drug cases, or 90% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 640 cases of the 640 cases assigned, or 100% clearance rate. Six Month Progress on Program Objectives for FY 2017-18 6 POLICE OPERATIONS BUREAUS 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. Served a combined total of 333 youths for the three age groups; of this total, 64 or 19% were "at risk youths." 9. Community Policing Program to complete at least 24 problem-solving activities and 24 crime prevention activities annually,through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 828 problem-solving activities or 3,450% of problem-solving activities; and 170 crime prevention activities or 710% of crime prevention activities. 10. Community Policing Program to complete at least 48 abandoned vehicle/ beautification projects annually, through the development of partnerships with the community. Completed 95 abandoned vehicle/beautification projects, or 198% of projects. 11. To provide at least four D.A.R.E. curriculum (core classes) and/or training per month through the department's School Resource Officer Program. Provided 157 D.A.R.E. classes involving approximately 770 students from four schools and 13 training programs, or 654% of classes/training. Six Month Progress on Program Objectives for FY 2017-18 7 POLICE GRANT REVENUES 1. HI IMPACT (Hawai`i HIDTA $142,540) - To combat the methamphetamine (ICE) problem in the County of Hawai`i by conducting various sting operations. Of$142,540 expected,we received $120,122. 2. Statewide Narcotics Task Force (State Department of the Attorney General $32,700) - For multi jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of enhancing inter-agency coordination and intelligence gathering and facilitating multi jurisdictional investigations. Of$32,700 expected,we received $33,500. 3. Occupant Protection (State Department of Transportation $78,000) - To conduct seatbelt enforcement and child restraint roadblocks. Of$78,000 expected,we received $47,967. 4. High Speed Enforcement (State Department of Transportation$103,000) - To provide for additional enforcement dealing with speeding violations. Of$103,000 expected,we received $68,086. 5. Click-It-or-Ticket(State Department of Transportation $18,500) - To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. This grant was not awarded to the Hawaii Police Department as of 12/31/2017. 6. Roadblock Program(State Department of Transportation, Sobriety Checkpoint $196,000) to conduct DUI roadblocks to minimize fatalities and injuries. Of$196,000 expected,we received $125,306. 7. Traffic Investigation(State Department of Transportation $62,800) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of$62,800 expected,we received $20,867. Six Month Progress on Program Objectives for FY 2017-18 8 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$50,000) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. This grant was not awarded to the Hawaii Police Department as of 12/31/2017. 9. Data Records (State Department of Transportation$135,000) - To establish a statewide traffic data system and to ensure compliance with national standards. Of$135,000 expected,we received $124,314. 10. SAFE Standby Pay (State Department of the Attorney General $72,976) - To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of$72,976 expected,we received $19,100. 11. Distracted Driving (State Department of Transportation$57,000)—To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of$57,000 expected,we received $38,394. 12. Department of Health—Tobacco Sting (State Department of Health$12,000)—To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawai`i. Of$12,000 expected,we received $6,340. 13. Increasing Quality Services—(State Department of the Attorney General $25,000) For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. This grant was not awarded to the Hawaii Police Department as of 12/31/2017. Six Month Progress on Program Objectives for FY 2017-18 9 POLICE GRANT REVENUES 14. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $81,200). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of$81,200 expected,we received $65,378. 15. Wireless E911 Fees—(Hawai`i Enhanced 911 Board$1,542,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of$1,542,000 expected,we received $1,217,546. Six Month Progress on Program Objectives for FY 2017-18 10 POLICE ADMINISTRATIVE BUREAU - Administrative Services ADMINISTRATIVE SERVICES DIVISION 1. To accommodate at least 95% of request for public safety/health talks from the community. Of 117 requests for public safety/health talks, accommodated 117 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of 20 requests for station tours, accommodated 20 requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absences, a total of 417 sworn personnel or 92% of sworn staffing was tested. No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and . civilian positions within six months. Sworn staffingat 98% (444 out of 450 authorizedpositions filled). ) Civilian staffing at 91% (131 out of 144 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on-going training. Department personnel received a total of 25,100 hours of training, achieving an average of 450% of on-going training. 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. The average turnaround time for police reports transcribed by the Word Processing Center is 2.9 days. Final Status Report on Program Objectives for FY 2016-17 1 POLICE ADMINISTRATIVE BUREAU - Administrative Services ADMINISTRATIVE SERVICES DIVISION (continued) 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 7,503 out of 7,503 requisitions received or approximately 100% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 6,527 out of 7,214 requests for special duty or 90% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 384 of 384 outstanding leave applications, for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 4,146 out of 4,146 requests for storeroom supplies or 100% of requests. Final Status Report on Program Objectives for FY 2016-17 2 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION 1. Process and issue at least 95% of road closure permits within the month received. Processed 72 out of 72 road closure permits within the month received, or 100% of road closure permits. 2. Issue at least 95% of impound letters to vehicle owners within a week. As of June 1, 2015, the Department of Environmental Management Abandoned Vehicles Program has taken over issuing impound letters to vehicle owners. 3. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 256 out of 256 violation letters to vehicle owners within a week of receipt, or 100% of violation letters. 4. Process at least 95% of firearms permits within the month received. Processed 4,012 out of 4,012 firearms permits within the month received, or 100% of firearms permits. 5. Complete at least 95% of requests for mobile radio systems per month. Completed 78 equipment installations out of 78 requested within 21 working days of the date of request, or 100% of radio installations. 6. Conduct at least 96 radio-site inspections. Conducted 127 radio-site inspections or 132% of radio-site inspections. 7. Process and dispatch personnel to 100% of calls for service received. The Dispatch Section processed and dispatched personnel to 215,611 of the 215,611 calls for service received, or 100% of calls for service. Final Status Report on Program Objectives for FY 2016-17 3 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS CRIMINAL INTELLIGENCE UNIT 1. Complete 90% of assignments within 30 days. Completed 484 out of 484 assignments received within 30 days, or 100% of assignments. 2. Complete 90% of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 366 out of 366 criminal history checks within the specified 30-day limitation, or 100% of criminal history checks. 3. Develop, maintain, and disseminate intelligence information, which can be utilized to produce no less than 11 criminal investigations per month. Provided intelligence information,which in whole or in part led to the initiating of 90 criminal investigations, or 68% Of criminal investigations. 4. Compile, produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. Completed 368 control reports, or 96% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 144 in-service briefings and training sessions for departmental personnel, or 100% of in-service briefings. • Final Status Report on Program Objectives for FY 2016-17 4 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS 6. Conduct four presentations to semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences on major criminal activity within this jurisdiction--along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. Conducted four presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit (ICCIU) conferences, or 100% of objective. OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the 13 internal investigations initiated, completed 13 internal investigations, or 100% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed 60 of the 60 internal inquiries, or 100% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 24 monthly inspections, or 100% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 36 in-service training sessions, or 100% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. On January 5, 2017, the Annual Misconduct Report to the State Legislature was submitted. Final Status Report on Program Objectives for FY 2016-17 5 POLICE OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30%. Of 673 burglary cases initiated, 141 cases were cleared, or 21% of burglary clearance rate. 2. To achieve a theft clearance rate of 30%. Of 4,426 theft cases initiated, 1,492 cases were cleared, or 33.7% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 62 robbery cases initiated,39 cases were cleared, or 63% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%. Of 419 sexual assault investigations initiated, 305 cases were cleared, or 73% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. Served 29,059 court documents of which 45,443 were received, or approximately 64% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 1,101 hard drug cases, or 153% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 1,194 cases of the 1,194 cases assigned, or 100% clearance rate. Final Status Report on Program Objectives for FY 2016-17 6 POLICE OPERATIONS BUREAUS 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. Served a combined total of 2,093 youths for the three age groups; of this total, 674 or 32% were "at-risk youths." 9. Community Policing Program to complete at least 24 problem-solving activities and 24 crime prevention activities annually,through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 1,062 problem-solving activities or 4,425% of problem-solving activities; and 278 crime prevention activities or 1,158% of crime prevention activities. 10. Community Policing Program to complete at least 48 abandoned vehicle/ beautification projects annually, through the development of partnerships with the community. Completed 125 abandoned vehicle/beautification projects, or 260% of projects. 11. To provide at least four D.A.R.E. curriculum (core classes) and/or training per month through the department's School Resource Officer Program. Provided 151 D.A.R.E. classes involving approximately 600 students from four schools and 13 training programs, or 114% of classes/training. Final Status Report on Program Objectives for FY 2016-17 7 POLICE ...___. GRANT REVENUES 1. HI IMPACT (Hawai`i HIDTA $132,564) - To combat the methamphetamine (ICE) problem in the County of Hawai'i by conducting various sting operations. Of the anticipated $304,074,we received $266,376.75. 2. Statewide Narcotics Task Force (State Department of the Attorney General $125,000) -For multi jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of enhancing inter-agency coordination and intelligence gathering and facilitating multi jurisdictional investigations. Of the anticipated $125,000,we received $36,605. 3. Occupant Protection(State Department of Transportation$78,480) - To conduct seatbelt enforcement and child restraint roadblocks. Of the anticipated $78,480,we received $77,919.96. 4. High Speed Enforcement (State Department of Transportation$91,168, funding to provide for additional enforcement dealing with speeding violations. Of the anticipated $91,168,we received $81,974.04. 5. Click-It-or-Ticket(State Department of Transportation$18,500) - To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. Of the anticipated $18,500,we received $9,047.43. 6. Roadblock Program(State Department of Transportation, Sobriety Checkpoint $183,605)to conduct DUI roadblocks to minimize fatalities and injuries. Of the anticipated $183,605,we received $173,329.19. 7. Traffic Investigation(State Department of Transportation$62,800) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of the anticipated $62,800,we received $33,283.20. Final Status Report on Program Objectives for FY 2016-17 8 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$60,112) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. Of the anticipated$60,112,we received $22,423.50. 9. Data Records (State Department of Transportation$124,180) - To establish a statewide traffic data system and to ensure compliance with national standards. Of the anticipated$124,180,we received $5,933.30. 10. SAFE Standby Pay (State Department of the Attorney General $51,525) - To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of the anticipated $51,525,we received $34.525. 11. SAFE Training (State Department of the Attorney General $24,946) - To improve the department's ability to respond to violent crimes against women primarily sexual assault, with associated domestic violence and physical abuse. Of the anticipated $24,946,we received $12,686. 12. Justice Assistance Grant (U.S. Department of Justice $0) - To provide technological improvement and training that will benefit law enforcement and the prosecution of cases. *Grant ended 09/30/16. 13. Distracted Driving (State Department of Transportation$57,430)—To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of the anticipated$57,430,we received$50,379.54. 14. Youth Deterrence (State Department of Transportation$0)—To reduce the amount of underage individuals operating a vehicle after consuming alcohol and illegally drinking in public areas. *Grant ended 09/30/15. Final Status Report on Program Objectives for FY 2016-17 9 • POLICE . ..._.�..... a....�...._ ._... Y..___ �..�_....GRANT REVENUES 15. Department of Health—Tobacco Sting (State Department of Health$12,000)—To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawai`i. Of the anticipated $12,000,we received $7,385.73. 16. Wrongful Conviction Project—(State Department of the Attorney General $0). To purchase recording equipment and related technology for recording custodial interrogations of individuals by law enforcement. *Grant ended 02/29/16. 17. Increasing Quality Services—(State Department of the Attorney General $25,641) For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. Of the anticipated$25,641,we received $21,847.51. 18. COPS Hiring Program—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $0). To fund six(6)police officers to include salaries and fringe benefits for up to three years of service. *Grant ended 02/29/16. 19. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $250,000). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of the anticipated$250,000,we received $83,817.54. 20. Wireless E911 Fees—(Hawaii Enhanced 911 Board $644,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of the anticipated$2,100,000,we received $1,999,901.12. Final Status Report on Program Objectives for FY 2016-17 10 2 J PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all Circuit,District, and Family courts in Hilo, Kona, North and South Kohala,Hamakua, and Ka`u. Additionally,we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar, environmental court, Adult and Juvenile Drug Court, Veterans Court as well as the state appellate courts and federal district courts and 9th Circuit court of appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors, investigators,victim witness counselors, clerical, special projects and administration. Staff are encouraged, and supported participate in available appropriate training. Whenever possible,we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross-trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. We provided assistance to 3395 persons,which included service to 2,178 victims of crime and their significant others. Deputy Prosecuting Attorneys in family, district and circuit court sent 70 cases to our restorative justice program for consideration. 23 cases were accepted into the program. Of those 23 cases 16 were referred back for prosecution as the parties were unwilling to participate, nine cases are in-process as victim- offender conferences and 13 cases were successfully resolved through victim- offender conferences. There are currently 12 community volunteer facilitators and of those, eight have actively worked on victim-offender conference cases. In addition to the above cases, three cases were referred for Victim Offender Dialogues. These are dialogues between a victim and offender post-conviction, meaning, the defendant has already been convicted of the crime and is servicing or has served a sentence. Two of these three cases are in the assessment process. Six Month Progress Report on Program Objectives for FY 2017-18 1 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. We have taken a leadership role in implementing a statewide information sharing system.As part of this endeavor we have been working with the Judiciary and the Hawaii Criminal Justice Data Center (HCJDC) on a pilot project which will result in having the Judiciary's computer data system populate the data systems of the prosecutor offices across the state. We started installation and programming of a new case management system for the Prosecutors office in Hawaii County. The creation of interfaces for connections to other Departments and offices is ongoing. The projected initial trial phase is set for March 2018. 5. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. Although unfunded,we have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes, and kept abreast of current issues related to traffic safety, including legislation, case law, and trial practice. DOT funds were used to train 58 prosecutors and police officers in July at a three-day training. The topic of the training was "Prosecution of Impaired Drivers" and trainers from the mainland and Hawaii provided the training. 6. Maintain the sexual assault prosecution unit to continue working collaboratively with police investigators and other agencies to improve the outcome for sexual assault victims and hold offenders accountable. The sexual assault prosecution unit consists of a full-time supervisor funded by a grant and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts.The grant funded training for staff and the local professional community. Improving the criminal justice system 1. Coordinate two training/educational workshops to improve the criminal justice system. Six Month Progress Report on Program Objectives for FY 2017-18 2 PROSECUTING ATTORNEY GENERAL PROSECUTION We are planning training in March 2018 on Trauma Informed Sex Assault Response Training by Chief Tom Tremblay, Ret., a highly regarded national and international trainer and adviser for police, prosecutors, advocates, higher education, the military and the private sector. In July, 2017 we presented a full-day advanced Human Trafficking training for investigators and prosecutors in Hilo and Kona. The same trainers did four 1/2 day trainings for the community in Hilo and Kona. Trainers from the federal law enforcement training center reached 44 law enforcement personal and 147 community members over the course of four days. 2. Meet quarterly with the Hawai`i County Police Department to discuss joint initiatives,policies, and procedures to improve investigations and prosecutions. We hold quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with police for briefings, conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the prosecutor's office meets monthly with members of the multi- disciplinary team which includes police, Sexual Assault Nurse Examiners (SANE), therapists,forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. 4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking,Big Island Juvenile Intake and Assessment Center, Hokupa`a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawai'i Re-entry Commission and Hawaii Going Home. Six Month Progress Report on Program Objectives for FY 2017-18 3 PROSECUTING ATTORNEY GENERAL PROSECUTION Community initiatives to promote crime prevention and intervention and other efforts 1. Support juvenile delinquency prevention and intervention initiatives. Our Juvenile Accountability Block Grant supported youth involved with the juvenile justice system by engaging their families in community resources and family strengthening activities,to help prevent youth from continuing unhealthy behaviors. Title II funding supports the Big Island Juvenile Intake and Assessment Center,the first of its kind in the State of Hawai`i, designed.to provide immediate intervention and referral to services for youth brought by Hawai`i Police Department officers. The office secured funding to expand BIJIAC to a location in West Hawai`i. The Prosecutor's Office, in collaboration with other key stakeholders, is exploring the replication of 1st Circuit Family Court's Truancy Court. The Prosecutors' office continues to develop a Substance Abuse Prevention Plan for Hawaii county utilizing Alcohol and Drug Abuse Division of the Department of Health resources. 2. Support domestic and family violence prevention and intervention initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee, Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 3. Support neighborhood watch and other community based crime prevention and education initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAWN Governance Committee, Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawai`i Coalition Against Human Trafficking. Six Month Progress Report on Program Objectives for FY 2017-18 4 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kona,Kamuela, and Hilo during the month of October were coordinated/supported to remember the victims of domestic violence and promote non-violence. 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Six Month Progress Report on Program Objectives for FY 2017-18 5 PROSECUTING ATTORNEY GRANT REVENUES 1. Career Criminal Prosecution - State of Hawaii, Department of the Attorney General, $470,000, 12 Employees. To provide quick identification, prosecution and conviction of those persons making a career of crime. Received: $427,060 2. Victim/Witness Assistance—State of Hawai`i, Department of the Attorney General, $118,000, 2 Employees. To assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. Received: $84,033 3. Victims of Crime Act (VOCA) - U.S. Dept. of Justice, Office of Victims of Crime, $699,800, 10 Employees. To assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. No funds received FY2018 4. Violence Against Women(VAWA) -U.S. Dept. of Justice, Violence Against Women Office, $85,000, 1 Employee. To improve prosecution of domestic violence cases involving adult women by dedicating a deputy prosecutor to handle these cases. Received: $54,137 5. Traffic Safety Training Grant- U.S. Department of Transportation, $135,596. To conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. Received: $135,596 6. Big Island Juvenile Intake and Assessment Center(BIJIAC)—U.S. Department of Justice, Office of Juvenile Justice and Delinquency Prevention, $410,000. To support operation of a juvenile intake and assessment centers in East and West Hawai'i locations. Received: $200,000 Six Month Progress Report on Program Objectives for FY 2017-18 6 PROSECUTING ATTORNEY =._..._-., -=_.�.�.. ,.._._�_ .�_._. .-._-GRANT REVENUES 7. Justice Assistance Grant(JAG)—U.S. Department of Justice, Bureau of Justice Assistance, $150,000. Funds to support technology improvements. No funds received FY2018 8. Hawaii Airport Task Force (HATF) -U.S. Department of Justice, Drug Enforcement Administration, $18,000. Reimbursement of Investigator's overtime to assist with HATF investigations. No funds received FY2018 9. Substance Abuse Prevention Coordination—U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, $110,000. County Coordination for a Substance Abuse Prevention System. Community assessment,planning, capacity building to develop a County-wide system of prevention services for youth and underage drinkers. Received: $110,000 Six Month Progress Report on Program Objectives for FY 2017-18 7 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 1. Sponsor and coordinate an island-wide essay contest to increase awareness among students on the accomplishments of women in Hawai`i County for Women's History Month. Essay submittal deadline was December 22,2017. The sub-committee is in receipt of submitted essays. Review and judging essays will begin shortly, as well as planning of awards luncheon for April 2018. 2. Promote awareness of Equal Pay for Equal Work for women. A sub-committee was voted on at the October 2017 meeting. A project plan from this committee is expected at the January 2018 meeting. 3. Participate in local and/or off-island meetings by sending at least one representative to a statewide conference. The purpose of which will be to share information with the Committee members on current programs, legislation or issues that affect the status of women. No committee members have yet attended any off-island meetings this year. 4. Update and disseminate the Urgent Services Directory for Families across Hawai`i County. The final draft of the 2018 version of the Urgent Services Directory for Families was approved at the September 2017 meeting. An initial order of 10,000 copies was placed and a portion of that has been received. So far, more than 1,000 copies have been distributed around Hawaii Island. 5. Promote Teen Dating Violence Prevention/Education. The committee is working on revising text on the previous version of the card. An order for the new card is expected to be placed by March 2018. 6. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. A member of the CSW attended the Women's Legislative Caucus Domestic Violence listening tour that was held in Hilo in October 2017. The committee continues to partner with local non-profit organizations to advocate and spread awareness about domestic violence. Six Month Progress Report on Program Objectives for FY 2017-18 8 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 7. Hold rotating monthly meetings in East Hawai`i,North Hawai`i, South Hawai`i and West Hawai`i to better allow participation from the public. The committee alternates meetings every other month between Hilo/Kona via video conference and the North Hawaii Education and Research Center (NHERC) in Honoka`a. So far, a total of five meetings have been held between July 1,2017 and December 31,2017. A meeting did not occur in November 2017 due to quorum not being met. Six Month Progress Report on Program Objectives for FY 2017-18 9 This page intentionally left blank PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all Circuit,District, and Family courts in Hilo, Kona,North and South Kohala, Hamakua, and Ka`u. In addition we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar, environmental court, Adult and Juvenile Drug Court,Veterans Court as well as the state appellate courts and federal district courts and 9th Circuit court of appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors, investigators,victim witness counselors, clerical, special projects and administration. Staff are encouraged, and supported participate in available appropriate training. Whenever possible,we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. To-date,we provided assistance to 6,786 persons,which included service to 4,860 victims of crime and their significant others. The Restorative Justice Program is fully up and running and 106 cases were screened for consideration, 44 cases were accepted into the program. Of those 38 cases 18 were referred back for prosecution as the parties were unwilling to participate, 11 cases are in-process as victim-offender conferences and 15 cases were successfully resolved through victim-offender conferences. The Program has trained 14 community volunteer facilitators and of those, eight have actively worked on victim-offender conference cases. Final Status Report on Program Objectives for FY 2016-17 1 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. We have taken a leadership role in implementing a statewide information sharing system. As part of this endeavor we have been working with the Judiciary and the Hawaii Criminal Justice Data Center (HCJDC) on a pilot project which will result in having the Judiciary's computer data system populate the data systems of the prosecutor offices across the state. We are in the final phase of completing this project. 5. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. Although unfunded,we have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes, and kept abreast of current issues related to traffic safety, including legislation, case law, and trial practice. An annual training was conducted at the end of the previous fiscal year FY 2015-16, for law enforcement personnel and prosecutors which provided tools to evaluate cases, initiate appropriate charges, and pursue successful prosecutions of traffic safety-related and drugged driving cases. A training is planned for the beginning of the next fiscal year FY 2017-18 with will provide tools for successful prosecution of traffic safety-related and drugged driving cases. 6. Maintain the sexual assault prosecution unit to continue working collaboratively with police investigators and other agencies to improve the outcome for sexual assault victims and hold offenders accountable. A sexual assault prosecution unit has been working since the spring of 2015. The unit consists of a full-time supervisor funded by a grant and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts. The grant funded training for staff and the local professional.community. We are planning a Human Sex Trafficking training in which two experts in human sex trafficking will teach an advanced class for investigators and prosecutors in Hilo and Kona, then separate four half-day sessions to train community member on identifying human trafficking. Sex assault unit members were also targeted for training using subsidized funding such as: National District Attorneys Association Training"Prosecuting Sexual Assault Prosecutions, and Crimes Against Children Conference. Final Status Report on Program Objectives for FY 2016-17 2 PROSECUTING ATTORNEY GENERAL PROSECUTION Improving the criminal justice system 1. Coordinate two training/educational workshops to improve the criminal justice system. We are planning a Human sex trafficking training to be conducted shortly. We will bring two trainers using grant funds to train an advanced class to investigators and prosecutors in Hilo and Kona. We will ask the same trainers to also conduct a total of four half-day trainings to member of the community to identify human trafficking. A LIVE-SART (interactive Sexual Assault Response Team) training was facilitated in November. It was a two day training with 58 attending on day-one and.50 attending on day-two. The training was for advocates,law enforcement and prosecution employees from across the state. The training provided information and tools for best practices for working with sex assault cases. 2. Meet quarterly with the Hawai`i County Police Department to discuss joint initiatives,policies, and procedures to improve investigations and prosecutions. We hold quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with police for briefings, conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the prosecutor's office meets monthly with members of the multi- disciplinary team which includes police, Sexual Assault Nurse Examiners (SANE), therapists, forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. 4. Meet quarterly with Hawaii criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee, Visitor Aloha Society of Hawaii, UHH Coordinated Final Status Report on Program Objectives for FY 2016-17 3 PROSECUTING ATTORNEY GENERAL PROSECUTION Response Team, Hawaii Coalition Against Human Trafficking, Big Island Juvenile Intake and Assessment Center,Hokupa'a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System, Hawai'i Re-entry Commission and Hawaii Going Home. Community initiatives to promote crime prevention and intervention and other efforts 1. Support juvenile delinquency prevention and intervention initiatives. Our Juvenile Accountability Block Grant supported youth involved with the juvenile justice system by engaging their families in community resources and family strengthening activities, to help prevent youth from continuing unhealthy behaviors. Title II funding supports the Big Island Juvenile Intake and Assessment Center, the first of its kind in the State of Hawaii, designed to provide immediate intervention and referral to services for youth brought by Hawaii Police Department officers. The office secured funding to expand BIJIAC to a location in West Hawaii. The Prosecutor's Office, in collaboration with other key stakeholders, is exploring the replication of 1St Circuit Family Court's Truancy Court. Funds were provided by the Alcohol and Drug Abuse Division of the Department of health to complete a community needs assessment,which has been completed. Through the same grant we are developing a Substance Abuse Prevention Plan for Hawaii county. 2. Support domestic and family violence prevention and intervention initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee,Visitor Aloha Society of Hawai`i, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. Final Status Report on Program Objectives for FY 2016-17 4 • PROSECUTING ATTORNEY GENERAL PROSECUTION 3. Support neighborhood watch and other community based crime prevention and education initiatives. Staff participated in regular meetings of the.Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee in both East and West Hawaii,East Hawaii Coalition for the Prevention of Child Abuse and Neglect, Hawaii Justice Reinvestment Initiative,Big Island Criminal Justice Task Force, SAVIN Governance Committee,Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force, Hawaii Coalition Against Human Trafficking and Community Alliance Partners Homelessness Meetings. We also have a volunteer that helps to train neighborhood watch participants and coordinates efforts between the neighborhood watch groups and the county. 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kona, Kamuela, and Hilo during the month of' October were coordinated/supported to remember the victims of domestic violence and promote non-violence. Substance abuse prevention data presentations were done in both East and West Hawaii. 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Final Status Report on Program Objectives for FY 2016-17 5 PROSECUTING ATTORNEY GRANT REVENUES 1. Career Criminal - State Department of the Attorney General, $524,512. 12 Employees—To provide quick identification, prosecution and conviction of those persons making a career of crime. Awarded: $524,512 2. Victim/Witness Assistance - State Department of the Attorney General, $115,000, two Employees—To assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. Awarded: $93,371 3. Victims of Crime Act- U.S. Dept. of Justice, Office for Victims of Crime Formula Grant Program, $900,000, nine Employees—To assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. Awarded: $510,845 4. Violence Against Women -U.S. Dept. of Justice, STOP Violence Against Women Formula Grant Program, $90,000, one Employee—To improve prosecution of domestic violence cases involving adult women by dedicating a deputy to handle these cases. Awarded: $53,586 5. Juvenile Accountability Incentive Block Grant -U.S. Dept. of Justice, Juvenile Accountability Incentive Block Grant program, $36,500—To combat juvenile crime utilizing innovative approaches. Awarded: $0. No funds were awarded during this fiscal year as two years' worth of funds were awarded in the previous fiscal year. Once the grant ended in this fiscal year there were no funds for continuing the program. • Final Status Report on Program Objectives for FY 2016-17 6 PROSECUTING ATTORNEY GRANT REVENUES 6. Traffic Safety Training Grant—U.S. Department of Transportation, $15,000 - To conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. Awarded: $136,606 as The State of Hawaii,Department of Transportation increased the funds they wanted to award to the County of Hawaii by$121,445 which increases the total to $136,444.70. These funds will be used for state-wide Traffic Safety Training. 7. Big Island Juvenile Intake and Assessment Center (BIJIAC)—Hawai`i Office of Youth Services, $200,000—To support operation of a juvenile intake and assessment center in West Hawaii. Awarded: $200,000 8. Justice Assistance Grant (JAG)—U.S. Department of Justice funds for technology improvements, $150,000. Awarded: $120,634 • 9. Justice Assistance Grant (JAG)—U.S. Department of Justice funds for a Specialized Sexual Assault Unit—$170,000, one employee. Staff to review and coordinate prosecution of sexual assault cases. Awarded: $160,000 10. Hawaii Airport Task Force- $18,000 Reimbursement for Investigator's overtime to assist the HATF with investigations. Awarded: $17,753 11. Alcohol and Drug Abuse Division - $110,000 Department of Health, State of Hawai'i—To fund a community assessment and strengthening of Substance Abuse Systems in the County of Hawai'i. Awarded: $ 110,000 Final Status Report on Program Objectives for FY 2016-17 7 PROSECUTING ATTORNEY GRANT REVENUES 12. Hawaii Criminal Justice Data Center Overdue Disposition Project—$12,000 Hawai`i Criminal Justice Data Center, Department of the Attorney General, State of Hawai`i.—To pay staff overtime to research and resolve cases that never received a closing disposition. Special Projects 12,000 Awarded: $12,000 13. State Forfeitures - $200,000 Department of the Attorney General, Civil Recoveries Division, State of Hawaii. For use to assist crime prevention and healthy communities at the discretion of the Hawai`i County Prosecuting Attorney. Awarded: $20,670 14. Federal Forfeitures - $50,000 United States Department of Justice and Us Treasury Department. For use to assist crime prevention and healthy communities at the discretion of the Hawai`i County Prosecuting Attorney. Received: $122 interest Final Status Report on Program Objectives for FY 2016-17 8 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 1. Launch a Social Media Safety Education campaign with will include an Apps Development Competition to educate our youth and families to the dangers (bullying and predators) of social media and for students to develop smartphone applications to disseminate information to their peers. No progress and no longer a possibility due to 80% reduction in total funds available due to less funds coming from County Council. 2. Support, through sponsorship, planning,promotion and attendance, the 2nd Hawai`i Island Women's Leadership Summit. The 2nd annual Hawaii Island Women's Leadership Summit—Tools for Excellence: Self, Relationships, Career, and Community was held on Friday, August 26,2016 at the Hilton Waikoloa Village. There were 350 registrants, 14 workshops, and 26 vendor booths. The Summit ended with more than 225 participants staying for the networking Pau Hana. The nine County Council Members provided financial support in the collective amount of$14,000 through their respective contingency relief funds. 3. Re-launch the Women's Hall of Fame program to honor women who have made exceptional contributions to community, great strides to overcome adversity and are examples of excellence in Hawaii County. No progress and no longer a possibility due to 80% reduction in total funds available due to less funds coming from County Council.. 4. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. The Committee on the Status of Women worked with the YWCA to launch a webpage where the Committee on the Status of Women education and information is available from the YWCA website. The Cell Phone Safety Card, Urgent Services Directory, and teen dating violence prevention videos tailored toward adolescents are already available on the webpage. Final Status Report on Program Objectives for FY 2016-17 9 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 5. Launch a therapeutic art program (Violence Recovery Through Art) as a vehicle for youth and women suffering from domestic violence and sexual assault to cope with and heal. This is something that the Committee on the Status of Women has now chosen not to pursue. Instead, the Committee on the Status of Women is focusing on human trafficking as an emerging negative trend that warrants more timely and serious attention. The Committee on the Status of Women now has a Human Trafficking sub-committee that provides updates at the monthly meetings. Final Status Report on Program Objectives for FY 2016-17 10 21 PUBLIC WORKS PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Our total accident count was eight, or a decrease of more than 50% compared to FY 2016-17 (six-month status). 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. 189 employees (or more than 50% of the total departmental employees) received safety related training within the first six months of FY 2017-18. Goal met at this six-month status. 4. Improve customer service to the public by training all employees in customer service skills. Schedule mandatory customer service training for all employees to include at least one module per year. Thirty-seven employees received customer service training whether mandatory or by their own initiative. 5. Comply with the National Bridge Inspection(NBI) and other Federal, State, and County of Hawai`i bridge inspection regulations including preparation and submission of bridge reports, by conducting 128 of the bridge inspections every two years as they are due. Completed 45 bridge inspections for the six months of July-December, 2017. 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that needs to be done. Six Month Progress Report on Program Objectives for FY 2017-18 1 PUBLIC WORKS ADMINISTRATION Performed bridge repair and maintenance on two bridges—Kawainui Stream Bridge and bridge on Akolea Road. 7. Comply with the Federal Highway Administration(FHWA) requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 52 in-service bridges,registered in the National Bridge Inventory(NBI). Completed structural analyses on 45 bridges. Y 8. Comply with the Code of Federal Regulations (CFR) mandate by conducting underwater inspections to two NBI registered in-service bridges. Did not perform any underwater inspections,inspections are only required every four years. Six Month Progress Report on Program Objectives for FY 2017-18 2 PUBLIC WORKS .._......._.._..�. ....,._ ._�_._.__.._�..w. ._.��... ___ -....BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. During the first six-months of FY 2017-18, the building division did not achieve the initiative to process residential permit/plan review application submissions within 20 calendar days. Records indicated that of the 2,259 residential building permits processed during the period from July to December 2017, 1,084 (48.0%) were completed/issued within 20 days. Insufficient building plan reviewer personnel contributed to the division's inability to effectively process permits and review plans within the consistent timeframe of 20 calendar days. Improperly prepared plan submissions are particularly burdensome as they literally require duplication, triplication, etc. of staff effort for each resubmission. Additional plan review personnel are needed to accomplish this program initiative. A comparative analysis with Kauai and Maui County counterparts suggest Hawaii County needs to consider authorizing an additional five to six building plan reviewer positions. Despite providing and continuously updating instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions, the volume of improperly prepared plan submissions remained elevated. Alternative measures to reduce the number of improperly prepared plans such as imposing a plan review fee require further consideration. Adding an electronic plan review module will further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. 2. Complete 90% of requested inspections within two working days. During the first six-months of FY 2017-18, the building division did not achieve the initiative to provide inspection services within 48-hours of request: Building—77.6% completed within 48-hours Electrical—86.7% completed within 48-hours Plumbing—72.6% completed within 48-hours Inspector vacancies,time required to fill vacant positions, new employee in- training as well as a multitude of complaint/violation investigations/resolutions detracts from inspection response. Six Month Progress Report on Program Objectives for FY 2017-18 3 PUBLIC WORKS _.�_�.__._.._._.... ._..�._� ,. BUILDING 3. Schedule and complete 90%.of routine (non-critical) maintenance and repair requests within 30 calendar days of receipt of request. During the first six-months of fiscal year 2017-18, R&M personnel received 706 work requests of which 630 or 89% were completed within 30-days,nearly achieving the 90% goal. Remaining 76 work requests were typically deferred due to unavailability/procurement of equipment/materials and precedence of randomly assigned priority projects (i.e. bridge/facilities repairs/renovations). The R&M section has also experienced deferrals due to transportation issues as result of out of commission vehicles that are in maintenance or need of replacements. 4. Improve processing of building, electrical, plumbing and sign permits, and the public's access to information. On March 28, 2012,the Building Division launched the phase-in of its new permit software (Magnet). Magnet software implementation as of the December 2017 remains incomplete on multiple critical requirements including but not limited to: migration of permit data from the WANG and Lotus permit software, iPad synchronize for field inspection data communication and entry, coordination of GPS with address information, data field automations, data manipulation and report generation, permit payment accounts, etc.... The unsuccessful implementation of the Magnet software led to decision to replace the software. A request for proposal followed by a contract award to Tyler Technologies—EnerGov software was executed with its implementation currently scheduled for Spring of 2019. Changes implemented to the permitting process included Planning Department assuming the intake of permits after verifying zoning compliance, processing "easy" permits (solar water heater and photovoltaic system) out from the 1St-in 1St-out sequence and issuing these within 48 hours were evaluated and reviewed. Current recommended measure to improve/reduce permit processing time that could be readily implemented is to return the permit intake to Building Division. Other measures were noted in Objective No. 1, and of particular anticipation, adding an electronic plan review module that currently scheduled with the new EnerGov software implementation in spring 2019 should further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. Six Month Progress Report on Program Objectives for FY 2017-18 4 PUBLIC WORKS ENGINEERING 1. Participate in the State/FHWA Statewide Transportation Improvement Program (STIP). The $20 million-dollar Kawailani/Iwalani Intersection Improvement Project is under construction. The Mamalahoa Highway (Waimea) Widening Project is being awarded. Working on the design for the Alii Drive Culvert Replacement Project and the planning phase for the Kuakini Highway Phase 2 Project. 2. Complete County CIP drainage and Roadway projects in a timely manner. Some projects have fallen behind schedule due to manpower shortages resulting from unfunded vacancies. We currently do not have enough staff Engineers causing project delays and a shift toward consultant design contracts. On-going • construction of the Kalaniana`ole Ave Reconstruction Project, and the Alii Drive Shoulder Improvements Project. On-going planning and design projects include the Nani Kailua Extension Project and the Henry Street Reconstruction Project. 3. Prepare parcel maps in three months and process subdivision applications in three months. Parcel maps have been prepared and subdivision applications processed within three months. 4. Provide in-house construction management for all projects. All Engineering Division construction projects were managed with in-house staff. 5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change of zone, and variance applications, by stipulated deadlines. Responded to or processed 85% of all time-sensitive documents by stipulated deadlines. 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Did not meet goal due to manpower shortage. Responded to 60% of all materials that do not have stipulated deadline within two weeks. Six Month Progress Report on Program Objectives for FY 2017-18 5 PUBLIC WORKS ENGINEERING _..._._ 7. Provide same day service for 75% of all permits issued by the Division, including building permits. Provided same day service for 85% of all permits issued by the Division. Six Month Progress Report on Program Objectives for FY 2017-18 6 PUBLIC WORKS AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90% of these services by staff(versus contract). Received by staff 1,949 work orders, of which 1,840 were completed, or 94%. Contracted out 109 work orders or 6%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The average monthly backlog for repairs decreased by one (from the previous fiscal year) during the period July 2017 to December 2017. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The average monthly backlog for repairs decreased by six (from the previous fiscal year) during the period July 2017 to December 2017. Six Month Progress Report on Program Objectives.for FY 2017-18 7 PUBLIC WORKS . FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. For July 2017 to December 2017, the U.S. Army Corps of Engineers inspected various flood control systems, including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks, branches, etc. from channel within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. For July 2017 to December 2017,we continued the maintenance and repair work of various flood control systems,including those in the districts of South Hilo, North Hilo/Hamakua,North/South Kohala,North/South Kona and Ka`n. Work also included maintenance work at the Pu'ukapu Watershed in Waimea. Six Month Progress Report on Program Objectives for FY 2017-18 8 PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Our total accident count was 28,which is a decrease compared to FY 2015-16. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. Two-hundred and forty-seven employees have received safety related training. This is 70% of our average count of employees for FY 2016-17. 4. Improve customer service to the public by training all employees in customer service skills. Schedule mandatory customer service training for all employees to include at least one module per year. Customer Service Skills are no longer offered by the Department of Human Resources (DHR); only Professional Development skills. Six HGEA employees participated in Webinars for Customer Service and Breaking Bad Communication. DPW has yet to choose a UPW training module. Supervisory Skills training is no longer offered by DHR. Instead 22 Supervisors attended the Professional Development Skills Training—Supervisors Training modules. 5. Comply with the National Bridge Inspection (NBI) and other Federal, State, and County of Hawai`i bridge inspection regulations including preparation and submission of bridge reports, by conducting 128 of the bridge inspections every two years as they are due. Twenty-two bridges have been inspected from July 2016 to June 2017. The inadequacy of County personnel to conduct bridge inspection in a timely manner as mandated by the Federal Highway Administration (FHWA) necessitates enlisting temporary hires for assistance. The time consuming way of always resorting to temporary hires and the uncertainty of getting the qualified help at a short period of time, in order meet the FHWA inspection deadlines can be eliminated by creating permanent positions dedicated to implement the bridge inspection program. Final Status Report on Program Objectives for FY 2016-17 1 PUBLIC WORKS ADMINISTRATION 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that needs to be done. A. On-going bridge repair/rehab projects: 1. #36-2 Kilau Stream Bridge—Under construction 2. #29-3 Hakalau Stream Bridge—Bidding process 3. #28-1 Waima'au'au Stream Bridge—Design Stage B. Completed Bridge repair/rehab: 1. 5 Bridges in Hamakua 7. Comply with the Federal Highway Administration(FHWA)requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 52 in-service bridges, registered in the National Bridge Inventory (NBI). A. Bridge Load,Rating: 1. 45 Bridges—Due by end of 2017 2. 36 Bridges—Done 2016 Final Status Report on Program Objectives for FY 2016-17 2 PUBLIC WORKS ADMIllTISTRATION 8. Comply with the Code of Federal Regulations (CFR)mandate by conducting underwater inspections to two NBI registered in-service bridges. The required underwater inspection were performed to the two bridges, Keawe- Wailuku Bridge (#23-1) and Hakalau Stream Bridge (#29-3). The underwater inspection reports no critical findings on Keawe-Wailuku Stream Bridge (#29-3). The Hakalau Stream Bridge (#29-3) has been designated "Critical Findings— Scour Critical" by DHOT and FHWA. The north bridge abutment foundation has been severely eroded, over many years since its construction in 1930, and its load bearing capacity has been compromised. The scour erosion was discovered during a normal underwater inspections, conducted by an engineering consultant firm—HEGI, Inc., in March 2016. Final Status Report on Program Objectives for FY 2016-17 3 PUBLIC WORKS BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. There were 2,923 residential building permit applications processed in FY 2016- 17 of which 2,587 (88.5%)were completed in their initial first-round submission plan review with 336 (11.5%) returned for correction and requiring resubmission. Of the 2,587 first-round plan reviews completed, 1,363 (52.7%) were processed within 20 days and 1,224 (47.3%) required more than 20 days to process. Insufficient plan review personnel contributed to the division's inability to efficiently process permit application within the consistent timeframe of under 20 calendar days. Improperly/inadequately prepared plan submissions continue to burden the review process as they literally require duplication, triplication, etc. of staff effort for each resubmission. Records document a total of 8,355 permit applications processed in FY 2016-17 required 10,315 plan reviews or 1,960 additional plan reviews due to improperly/inadequately prepared plan submissions. 2. Complete 90% of requested inspections within two working days. In FY 2016-2017, there were 23,652 inspections performed of which 20,637 (87.3%)were completed within two days of request,2,161 (9.1%) within three to five days, and 854 (3.6%) required more than five days. Inspection schedules are varied one, two, three or five time(s) per week in reflection of the geographic area construction activity. As newly hired inspectors complete their training and are able to independently conduct a greater number of inspections,performing inspections within two working days of request is expected to improve. Complaint/violation investigation and resolution continues to distract attention away from inspection services for permitted construction activities. In FY 2016- 17, there were 522 complaint/violation reports received. Final Status Report on Program Objectives for FY 2016-17 4 PUBLIC WORKS BUILDING 3. Schedule and complete 90% of routine (non-critical) maintenance and repair requests within 30 calendar days of receipt of request. One-thousand eight-hundred and eight building repair/maintenance work g g requests were received in FY 2016-17 of which 1,756 (97%)were complete within 30 days. The remaining 52 work requests that were not completed within 30 days were typically deferred. Final Status Report on Program Objectives for FY 2016-17 5 PUBLIC WORKS BUILDING due to unavailability or procurement time for equipment/materials/supplies, planning/design/coordination requirements or workforce redirected to randomly assigned priority projects (i.e., Homeless Micro-Units, Bridge Repairs, new Bus Shelters at various locations). 4. Improve processing of building, electrical, plumbing and sign permits, and the public's access to information. The Magnet software launched March 2012 remains incomplete on multiple critical requirements including but not limited to: migration of permit data from the retired WANG and Lotus permit software programs, public information portal, iPad synchronize for field inspection data communication, coordination of GPS information, data field automations, data manipulation and report generation, permit payment accounts, etc. The unsuccessful implementation of the Magnet software necessitated a replacement awarded to Tyler Technology Inc. for the EnerGov permit software system. The EnerGov software is currently under construction and scheduled for launch September 2018. The EnerGov permit software will provide an Electronic Plan Review Module that will contribute toward reducing the time it takes to process permits by eliminating the physical routing of plans and enabling reviewing agencies remote desktop and simultaneous review capabilities. Optimal implementation of the electronic plan review module will be dependent on establishing an electronic signature recognition system. The EnerGov permit software will also provide a public information web portal. Changes implemented July 2015 to the permitting process which included the Planning Department assuming the intake of permits after verifying zoning compliance has not resulted in appreciative improvement/reduction in permit processing time. Evaluation and identification/implementation of means to improve the building permit process continues. Plan review personnel particularly in the building/structural discipline face the greatest challenge in the effort to improve the processing time of permits for reason that building/structural plan reviews are more complex and time consuming to perform then other plan review disciplines. The current number of personnel available for building plan reviews is hugely insufficient and regularly contributes to process disruptions/delays when personnel are attending training, on leave of absence, or position(s) are vacant. Additional plan review personnel are crucially needed to successfully accomplish this program initiative. Final Status Report on Program Objectives for FY 2016-17 6 P g J PUBLIC WORKS BUILDING Efforts to reduce the volume of improperly/inadequately prepare permit applications continue with updates to instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions. To encourage care and professionalism in preparing permit applications for submissions, the division supports establishing application entry requirements designed to identify pre-construction planning and design requirements that are required before an application is accepted and also establishing permit review fees that substantively reflect the intimal/returned submission review effort(s) required to process permit applications. Final Status Report on Program Objectives for FY 2016-17 7 PUBLIC WORKS ......�...._ a..M_�_�..�.___ �.�..._�... ENGINEERING 1. Participate in the State/FHWA Statewide Transportation Improvement Program (STIP). The$20 million-dollar Kawailani/Iwalani Intersection Improvement Project is under construction. Working on the design for the Alii Drive Culvert Replacement Project and the Mamalahoa Highway (Waimea) Widening Project. Working on the planning phase for the Kuakini Highway Phase 2 Project and the Upper Waianuenue Ave Improvement Project. 2. Complete County CIP drainage and Roadway projects in a timely manner. Some projects have fallen behind schedule due to manpower shortages resulting from unfunded vacancies. We currently do not have enough staff Engineers, causing project delays and a shift toward consultant design contracts. Completed construction of the Henry/Alahou Traffic Signal Project, the Mamalahoa Bypass Project, the Komohana Street Reconstruction Project and the Honoka`a Safe Drop Off Project. On-going construction of the Kalaniana`ole Ave Reconstruction Project, and the Alii Drive Shoulder Improvements Project. On-going planning and design projects include,the Nani Kailua Extension Project and the Henry Street Reconstruction Project. 3. Prepare parcel maps in three months and process subdivision applications in three months. Parcel maps have been prepared and subdivision applications processed within three months. 4. Provide in-house construction management for all projects. All Engineering Division construction projects were managed with in-house staff. 5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change of zone, and variance applications, by stipulated deadlines. Responded to or processed 85% of all time-sensitive documents by stipulated deadlines. Final Status Report on Program Objectives for FY 2016-17 8 PUBLIC WORKS ENGINEERING 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Did not meet goal due to manpower shortage. Responded to 60% of all materials that do not have stipulated deadline within two weeks. 7. Provide same day service for 75% of all permits issued by the Division, including building permits. Provided same day service for 85% of all permits issued by the Division. Final Status Report on Program Objectives for FY 2016-17 9 PUBLIC WORKS • AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90% of these services by staff(versus contract). Received 4,252 work orders, of which 4,104 were completed, or 97%. Contracted out 148 work orders or 3%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The average monthly backlog for repairs increased by six to 44, during FY 2016- 17, in comparison to FY 2015-16,when the average monthly backlog was 38. This is due to the aging fleet which requires a very high number of repairs. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The backlog for repairs increased by six to 22, during FY 2016-17, in comparison to FY 2015-16,when the average monthly backlog was 16. This increase is also due to the aging fleet which requires a very high number repairs, many of them vehicles that need constant services. Final Status Report on Program Objectives for FY 2016-17 10 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. For July 2016 to June 2017, the U.S. Army Corps of Engineers inspected various flood control systems, including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks, branches, etc. from channel within three months. c. Control weed and-brush growth by using herbicides and mowing quarterly. For July 2016 to June 2017,we continued the maintenance and repair work of various flood control systems, including those in the districts of South Hilo, North Hilo/Hamakua, North/South Kohala,North/South Kona and Ka`u. Work also included maintenance work at the Pu'ukapu Watershed in Waimea. Final Status Report on Program Objectives for FY 2016-17 11 This page intentionally left blank 2 2 RESEARCH dt DEVELOPMENT RESEARCH & DEVELOPMENT AGRICULTURE 1. Develop and support opportunities to expand the market for Hawai`i Island products and facilitate private-public partnerships for extension programs, agricultural research and infrastructure. a. Support at least three projects promoting agricultural products. Big Island Association of Nurserymen, 2017-18 New Variety Introduction and Education Marketing Program: Funding was provided to conduct two shows to present new varieties available to the public and promote greater use of local plants; thus, reducing importation of plant materials and the potential to introduce additional invasive species. Educational booths and presentations will be part of the program. Hawaii.Export Nursery Association, 2017-18 Education and Marketing Campaign to Revitalize the Hawaii Foliage Industry: Funding was provided for a multi-pronged education and marketing campaign for the local foliage industry, including 1) hot the MIDPAC Horticultural Conference and Expo and invite out of state buyers to learn about.the attributes of Hawai`i's nursery products and their superior quality; 2) produce a Buyer's Guide and Membership Directory; 3) enlist the services of a public relations and marketing firm to assist with creating the Hawai`i brand; and 4) the website will be maintained and upgraded to enhance features and functionality. Hawaii Floriculture and Nursery Association, 2017-18 Hawaii Floriculture Promotion Sustainability Program: Funding was provided for a collaborative program between the association and the University of Hawai`i, College of Tropical Agriculture and Human Resources to preserve and maintain new variety cultivars that are marked for import replacement plants. The services of renowned American Institute of Floral Designers accredited floral designer, Hitomi Gilliam, to demonstrate and educate how to use Hawai`i grown flowers and plants. An educational research seminar for the growers will be held to update the growers on the most current pest and disease-free varieties available and the cultivation information. Hawaii Tropical Flower Council,Maximizing Hawai`i's Flowers & Foliage Marketing Opportunities to Enhance Competitiveness of Floral, Foliage and Plan Specialty Crops: Funding was provided to develop a comprehensive Hawai`i Brand Platform and Tropical Agriculture Industry marketing implementation program aimed at outreach education and promotions intended to maximize benefits to support participation in local, mainland and international tradeshows and mainland flower shows and symposiums. Six Month Report on Program Objectives for FY 2017-18 1 RESEARCH & DEVELOPMENT AGRICULTURE Kona Coffee Farmers Association, Kona Coffee Promotion at a Large Mainland Event: Funds were provided to showcase 100% Kona coffee at a Slow Foods USA vendor and public event that will be open to restaurants, chefs and the public. The association was the only coffee vendor invited to the three-day event with an estimated 10,000 attendees. Orchid Growers of Hawai`i, Paphiopedilum Guild Conference and 2nd World Slipper Conference: Funding was provided to support this international conference,which will feature six highly regarded, international speakers on Slipper orchids. Hawai`i's commercial orchid growers will have an opportunity to meet with buyers and researchers at their nurseries. b. Support at least two agriculture research projects that have strong industry based support. ** Funding has been approved and contracts are pending execution with the University of Hawaii College of Tropical Agriculture and Humans.Resources for the following first three projects. The last project in this section is funded by the Hawai`i Department of Agriculture. The Long-Term Responses of Coffee Rootstocks to Root-knot Nematode in Kona: The Root Knot Nematode (RKN)is a serious pest of the coffee trees causing poor tree health and reduced yields. This project will revisit a trial comparing nine coffee rootstocks of known and potential resistance to RKN. Results will be presented at a field day and expo and feature hands-on grafting for farmers to incorporate resistant varieties. Improving Sustainability of Sweet Potato Production through Virus-Tested, Tissue-Culture Technology: Cultivation of virus-free sweet potato, under experimental conditions, have shown a near doubling of the yield versus field-grown sweet potato affected by a virus. This project will conduct on- farm trials to compare yields of commercial sourced cuttings and tissue- cultured,virus-free material. The Analysis of Agricultural By-Products to be used as Animal Feeds on Hawaii Island: The demand for grains for conversion to ethanol and biodiesel has caused livestock feed prices to rise. Hawaii lacks the land and climate to grow grains and other animal feeds and the high cost of imported feed has caused many producers to go out of business. The project will produce and test alternative animal feeds for cattle, swine and poultry using locally available agricultural byproduct. Six Month Report on Program Objectives for FY 2017-18 2 RESEARCH & DEVELOPMENT AGRICULTURE Coffee Berry Borer Pesticide Subsidy Program: The Coffee Berry Borer (CBB) is a pest threatening the viability of Hawaii's coffee industry. This program is providing assistance to coffee growers by subsidizing the cost of pesticides to combat CBB. The Hawaii Department of Agriculture provided the funding, and the program will continue until June 30, 2020 or until the funds are exhausted. c. Support at least three agriculture extension programs to support the development of farmer skills and/or business management. Hawaii Tropical Fruit Growers, International Tropical Fruit Growers Conference: Funding was provided to support the annual International Tropical Fruit Conference organized by Hawaii Tropical Fruit Growers. The conference highlights new research,industry news, and trends,with experts from around the world, orchard tours and demonstrations. Kona Coffee Farmers Association, From Novice to Expert: An Exposition of P Kona Coffee: Funding was provided to support an all-day event targeting new and experienced farmers,visitors and the general public to share the latest information on disease and pest control, how to roast coffee, legislative issues, organic coffee farming, and other topics of interest. Hawaii Agricultural Foundation,Building Ag Education from K-12: Funding was provided to foster and maintain a strong workforce needed to grow and sustain Hawai`i's agricultural industries through agricultural exposure in elementary through high schools including, 1) Where Would We Be Without Seeds,2) Veggie U, 3) Aquaponics, and 4) In the Fields. Hawaii Papaya Industry Association,2017 Hawaii Papaya Industry Association Annual Conference: Funding was provided to support this annual conference which provides the most current and relevant papaya research results,updates on federal, state and county policies, foreign and domestic market updates and local issues affecting agriculture. Six Month Report on Program Objectives for FY 2017-18 3 RESEARCH & DEVELOPMENT AGRICULTURE PCQI Training in Hawaii County for FSMA: Support is being provided to develop a workshop hosted by the Cooperative Extension Service to train and certify local Preventative Controls Qualified Individuals (PCQI) in compliance with the Food Safety Modernization Act (FSMA). The PCQI) are agricultural producers or supervisors overseeing employees or operations. d. Support County participation at two trade shows/trade missions. Papaya Reverse Trade Mission: The Hawai`i papaya Industry Association brought in Japanese representatives from restaurant chains that feature Hawaiian Rainbow papaya and shared information regarding the scientific research and development of the Rainbow papaya. The representatives presented their marketing efforts and outlook for the coming year and toured a packing plant, production fields and the cultivation of papaya was explained. Hawaii Export Nursery Association,2017 MIDPAC Horticultural Conference & Expo: Funding was provided to bring out of state buyers, producers and vendors together to network,learn about the latest trends in interior-scapes and how to use new varieties. e. Support at least one aquaculture research project to develop a new economic industry or to increase seafood production in Hawai`i. Participated in the State sponsored Hawaii Statewide Aquaculture Industry Summit: The Future of Hawai`i's Blue Economy on November 16,2017. It brought together industry and government leaders, investors and producers focused on identifying barriers and opportunities to expand both on-shore and off-shore aquaculture development. f. Support at least one initiative to support locally grown and/or value added/post- harvest agriculture-based products. Currently in process. Six Month Report on Program Objectives for FY 2017-18 4 RESEARCH & DEVELOPMENT AGRICULTURE g. Support Little Fire Ant and/or invasive species research or extension project(s). Hawaii ant Lab (HAL), Organic Treatment for Little Fire Ants: The Little Fire Ant is a destructive pest affecting agricultural producers and residents of Hawaii, and certified organic farmers and residents have no viable organic control options. This project will investigate options that meet Organic Materials Review Institute requirements for use of products by certified organic farmers. Representing Hawaii County on the Big Island Invasive Species Committee, reporting on County activities and concerns regarding invasive species. h. Develop a system of support to keep the County's agricultural website up to date and useful for a wide range of agricultural interests. The Agriculture Specialist and Economic Development Technician,who updates the website, have scheduled two meetings a month to go over latest developments and enter updates. i. Explore and support new and/or alternative opportunities for economic development for commodity growth. Universityof Hawai`i H Tea VarietyRelease for Hawaii 2017-18: Tea � )� has a strong potential as a new crop in Hawaii. This project will release another variety of tea for commercial production and offer Tea101: Propagation workshops so the producers may increase their planting material. Cho Global Natural Farming Hawaii (CGNF), Transforming Papaya Framing from Chemicals to Natural Farming with ecologically and Economically Sustainable Methods: This project will compare papaya production using Natural Farming and conventional farming methods. If the Natural Farming method proves to be more productive, consumers would have papaya and other products produced without chemical fertilizers, pesticides, herbicide and fungicides. Six Month Report on Program Objectives for FY 2017-18 5 RESEARCH & DEVELOPMENT AGRICULTURE Representing the Mayor on the Big Island Resource Conservation and Development Council,which support projects that impact agriculture, the environment and economic development. Serving on the Real Property Tax Working Group,which is currently reviewing agricultural land classifications, tax categories and seeking adjustments to support the agricultural sector. Six Month Report on Program Objectives for FY 2017-18 6 RESEARCH & DEVELOPMENT TOURISM 1. Increase the reach of the annual Hawai`i Island Tourism Marketing Plan through advertising and promoting direct air service to Hawai`i Island, increasing Conventions, Meetings and Incentives (CMI) bookings, and increasing outreach to Kama'aina visitors, and targeted international and niche markets. The Island of Hawai`i Visitors Bureau (IHVB)was selected as the contractor to deliver the Visitor Industry Promotions for Hawaii Island. Promotional activities will include the following required areas: provided media support during the 2017 IRONMAN World Championship Race, support for the celebrations of the japan Airlines and Virgin America inaugural flights, provided incentives for the Mahalo Money initiative, and provided Meetings, Conventions and Incentives to US Mainland and international groups, including Japan and Korea. 2. Support island-wide economic development, community driven activities through support of at least 20 festivals, ongoing tourism activities, sporting events and projects that build community, and improve the visitor arrival experience through the annual Hawaii Tourism Authority (HTA) Community Enrichment Program (CPEP), Kukulu Ola(cultural) Program, and the Aloha `Aina(Natural Resources) Program, and the Research and Development(R&D) Economic Development Grant. Conducted four 2017-18 R&D Economic Development Grants and one County Council Resolution Grant contract that included the Hilo and Kona Pier Greeting Programs, Hilo Gateway and Aloha Ambassador Program,Arrivals and Departures program for Visitors Experiencing Adversity and the Hawaii Island BikeShare Pilot Project. Evaluated twenty HTA CEP,Kukulu Ola and Aloha `Aina programs that included events at the Hands On History at the Kona Coffee Living History Farm, Hula Arts at Kilauea, and Mauna to Mauna Ultra Footrace, as well as programs such as the Hawaiian Monk Seal Conservation and Education Program, Ki Tours at Kauhale and the Hawaiian Cultural Center of Hamakua. 3. Support at least five opportunities, by June 2018, that: a. Build capacity of visitor industry employers/employees and HTA CPEP, Kukulu Ola, Aloha `Aina, and R&D award recipients; Six Month Report on Program Objectives for FY 2017-18 7 RESEARCH & DEVELOPMENT TOURISM Monitored the contract with Destination Hilo for the "Nonprofit Development Program" through which a workshop on "Best Practices in Planning for Financial Sustainability"was offered in November to twenty- three nonprofit organizations, the majority of which represented the Tourism Industry. Partnered with HTA to offer festival, event and program contractors a workshop on maximizing non-sponsorship revenue and developing a social media budget, building a successful volunteer program, surveys, evaluations and economic impact studies and improving and controlling the attendee experience. The workshop was held in the fall in Waikoloa, and eighteen nonprofit groups and for-profit entities attended. b. Support efforts to assist local businesses and producers to better connect their products, services and activities to visitors and the industry; Technical assistance was provided to the Kona Tahiti Fete, Friends of NELHA and the Hawaii Island Pacific and Asian Cultural Celebration organizations on event development/management, sponsorship, applying for HTA funds and pre and post arrival marketing strategies. c. Support visitor safety efforts. Monitored the contract with the Visitor Aloha Society of Hawai`i to support the Arrivals and Departures Program for Visitors Experiencing Adversity Program through which almost 500 visitors were assisted, and a public service announcement visitor safety campaign was implemented. Participated in Hawaii Island Safety and Security Professionals Association and Kona International Airport meetings including Civil Defense. Partnered with county departments to identify options that address the resident/visitor safety and illegal vending issues at the Kalapana lava viewing area. d. Support efforts to recognize and share Native Hawaiian culture and history with Hawai`i Island visitors, industry groups and communities: Six Month Report on Program Objectives for FY 2017-18 8 RESEARCH & DEVELOPMENT TOURISM The HTA's Mae'ma'e Guide and cultural resources websites were shared with all sponsored program, festival and event coordinators to ensure Hawaiian place names are correctly spelled and diacritical marks are used appropriately. All contractors, potential grant applicants, and interested nonprofit and community groups were informed of these resources at the contractor's workshop, capacity building events and in technical assistance sessions. e. Support training and integrated programs on Native Hawaiian culture and history. In partnership with the Native Hawaiian Hospitality Association and Destination Hilo, nine trainings on topics such as Ho`okipa,Aloha, Kuleana, Olelo Hawaii, business and history/culture, and a FAM tour of businesses relevant to tourism were offered in Hilo and Kona. A total of 231 individuals representing businesses, nonprofits, community groups and volunteers participated. f. Support capacity building efforts for existing and new cultural festivals, events and programs that promote authentic Hawaiian culture. In partnership with HTA, a workshop on maximizing non-sponsorship revenue and social media budget development,building a successful volunteer program, surveys, evaluations and economic impact studies and improving and controlling the attendee experience were offered to existing and new'cultural festivals, events and programs that promote authentic Hawaiian culture. A workshop was held in the fall in Waikoloa, and 18 nonprofit groups and for-profit entities attended. Six Month Report on Program Objectives for FY 2017-18 9 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 1. Administer the joint State/County Enterprise Zone program and increase business participation by ten percent. Promotion and dissemination of information to Hawai`i Island businesses resulted in 60 businesses which meet job growth goals or revenue goals for agricultural businesses. Informational presentations were made at The Kohala Center's New Farmer Expo and the Farm Bureau's Annual Meeting. 2. Provide funding and/or technical assistance to three projects to build Hawai`i Island's science and technology sector, including research, education and methodologies across various industries. a. Department of Education Kea'au High School Cougar Tech, Air Conditioning System Autonomous Cleaner: Funding was provided for the invention of a robotic device that will enter the school's air conditioning system to survey the current internal conditions within the system and clean the ducts of dust,dirt and mold. b. Multi-Purpose Manufacturing Advance Development Enterprise (MMADE in Hawai`i): In 2015,the Hawaii State Legislature appropriated $8.5 million to build a manufacturing facility in support of establishing new business opportunities. Upon the recent completion of a feasibility study, a working group for government, business and community leaders have been meeting to establish goals for the facility,identify uses and design the facility. Tentative sector use will include astronomy, aerospace and agriculture. c. Friends of NELHA's 8th Annual Ocean Energy and Economic Development Symposium & Workshop: Funding was provided for presentations from a variety of researchers and tenants at NELHA and to enable in-depth discussions between the United States and Japan OTC Working Groups,the Hawaii-Okinawa Clean Energy Corporation and other interested entities. 3. Provide funding and/or technical assistance to two organizations for business economic development projects. a. Oahu Economic Development Board,Hawaii Green Growth Aloha+ Challenge Measures Project: Funding was provided to support the development of smart sustainable communities, a green workforce and education goals of the Aloha+ Challenge Dashboard, an online open-data platform. Six Month Report on Program Objectives for FY 2017-18 10 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT b. Cho Global Natural Farming Hawaii, Fire Weed Eradication and Pasture Rehabilitation Pilot Project: Funding was provided to test the efforts of shifting soil biology from bacterial dominant environment to a fungal dominant environment to eradicate Madagascar Ragwort, also known as Fire Weed,which is deadly to grazing animals in pastures. 4. Partner with and/or fund two organizations on workforce development initiatives or projects. a. Ku'ikahi Mediation Center,Tools to Transform Conflict Skills-Building Training Series: Funding was provided to support professional development courses in collaborative problem-solving and conflict transformation. A series of eight workshops will be offered in areas of, 1) strategies for conflict management,2) enhance interpersonal skills for workplace interactions, 3) increase emotional intelligence and self-management, and 4) promote collaborative skills and civil work environments. b. Work Hamakua: Active participation in a workforce initiative to link unemployed with job training and education for an emerging forest product industry. c. Multi-Purpose Manufacturing Advance Development Enterprise (MMADE in Hawai`i): Active participation in a working group seeking to identify businesses that would benefit from and/or be willing to engage in workforce training and development in collaboration with the Hawaii Community College and other technical resource entities. 5. Provide funding to six Soil and Water Conservation Districts (SWCD)to prepare conservation plans to preserve essential land and water resources and ensure compliance with the Grubbing and Grading ordinance. Soil and Water Conservation Districts received grants totaling $300,000 for staff support to prepare and update conservation plans, perform site visits to provide conservation education and assistance, implement conservation practices relating to sediment and erosion control and perform outreach activities at$50,000 per district. Six Month Report on Program Objectives for FY 2017-18 11 RESEARCH & DEVELOPMENT o.w«.':e . ,.R.:z. r«:..'.:...,w...Csn.:.asyl a.',3'9�3'wJ e n rc�&r, ..sFa s ...'x;e'^='F�v,:.aT'°%' ,.•n,-..b.i°:h.' ':?` ':3<A +�,. 4 S.'°"'!!..'i!"' ,.�'^. '� ENERGY 1. Plan and implement renewable energy projects for County of Hawai`i. Support was provided to the Natural Energy Laboratory of Hawaii Authority (NELHA) in its development of renewable energy projects,including a hydrogen fueling station and Ocean Thermal Energy Conversion. 2. Identify and implement energy efficiency projects to reduce energy expenses. County of Hawaii Exterior Lighting Ordinance: A consultant is preparing an exterior lighting ordinance to reduce energy consumption. It is in its fourteenth draft based on legal and technical review. (90% complete). Historical Ali'i Drive Exterior Lamp Project: A consultant is designing high- efficiency light-emitting diode(LED) lamps for installation on historic lamp posts. (80% Complete). Interior Lamp Audit: A consultant is conducting an efficiency audit of the County's interior lighting. (60% Complete). Hawaii Energy was engaged to explore opportunities for maximizing the County's utilization of energy efficiency rebates. 3. Plan and implement Civil Defense/Resiliency Projects for County of Hawai`i. There was no new activity this reporting period. Principle responsibility for energy resilience lies with the Civil Defense Agency and Hawaii Electric Light Company. 4. Identify energy projects with high Return-on-Investment (ROI). A summary portfolio was prepared of proposed County energy projects with a high ROI. 5. Respond to future energy dockets at the Public Utilities Commission. Six Month Report on Program Objectives for FY 2017-18 12 RESEARCH & DEVELOPMENT ENERGY Grid Modernization: Extensive comments on a draft Grid Modernization Strategy were submitted to the Public Utilities Commission,with support from Arizona State University,which is on contract toP rovide technical assistance with the County's energy advocacy work. Dispatchable-Renewable RFP: Staff analyzed the docket and determined that there was no need for the county to intervene or participate. Six Month Report on Program Objectives for FY 2017-18 13 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 1. Provide assistance for and/or support at least two small business workshops that will help local business owners with one or more of the following subjects: business planning; social media marketing; succession planning; government contracting; and exporting. a. Provided $25,000 to The Kohala Center for its "Business Development, Capitalization, and Technical Assistance for Farmers and Small Agribusiness in Hawai`i County" project. The Kohala Center intends to serve 20 farm businesses, start-ups, cooperatives, and agricultural organizations through personalized technical assistance in the areas of business planning, accounting, recordkeeping, capitalization strategies, production planning, and application for loans and grants. Additional deliverables include: assisting agricultural businesses and organizations to acquire at least$100,000 in grant and/or loan funding; host three public workshops to build client capacity,with recordings of the proceedings to be made available online; and updating website content with additional technical resources for business development. b. Provided $25,000 to the University of Hawaii for the Big Island Invasive Species Committee's "Building Private Sector Capacity to Control Little Fire Ants in Hawaii County" project. This project seeks to address the shortage of Little Fire Ant control services island-wide by creating a simple training program for landscape businesses. The goal is to train at least 50 providers and result in at least 24 businesses that offer this new service. An online. video will extend the training's impact and availability in the future. 2. Provide assistance to at least 35 small businesses/prospective business owners per month. Responded to 230 requests for business assistance, averaging 38 per month. 3. Host monthly Business Action Center Resource Days in collaboration with the Department of Commerce and Consumer Affairs and other state and county agencies. The Department hosted monthly Business Action Center Resource Days one day per month in the West Hawaii Civic Center office and two days per month in Hilo. A total of 123 business owners were served. This total is included in the 230 requests for business assistance received above. Six Month Report on Program Objectives for FY 2017-18 14 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 4. Conduct at least two small business outreach events in collaboration with USDA Rural Development and other federal and state agencies that provide business assistance programs. No events were hosted during this period due to position vacancies. 5. Convene quarterly meetings of Hawaii Island's small business-support organizations to share best practices, assess effectiveness of current initiatives, and inform the creation of new business development programs. A community of small business support organizations met three times to discuss the needs of entrepreneurs and established businesses. Members include representatives of R&D's Resource Center, Small Business Development Center, Hawaii Technology Development Corporation, The Kohala Center, and the Kona-Kohala Chamber of Commerce. The group has identified the complex regulatory fields as a critical issue facing small businesses and hopes to work on guidance that can help business owners navigate through the wide variety of permits and licenses needed to open and operate businesses. Hawaii County Entrepreneurship Program Cohorts 1. Convene at least two cohorts during the fiscal year. The Hawaii County Entrepreneurship Cohort Program was discontinued, but the course materials are being reformatted in preparation for making them publically available. Kona Street Eats 1. Provide assistance in managing vendor permits and permit payments,technical support in managing its social media marketing and identify the needs of the potential food truck industry and collaborate in moving forward to a self-sustaining and self-managing industry. The one-year Kona Street Eatz pilot project ended September 2017 based, in part, on guidance from Corporation Council. Six Month Report on Program Objectives for FY 2017-18 15 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Economic Research and Outreach Program 1. Publish the 2016 Hawai`i County data Book by March 2017. Efforts are proceeding to replace the Hawaii County Data Book with an online data portal completed in partnership with Economic Research Organization at the University of Hawaii (UHERO). 2. Compile monthly economic statistics for Hawai`i Island and publish online and disseminate to mailing list. Monthly economic statistics were compiled monthly and made available for download from the Public Documents section of the County Website. 3. Provide data assistance to county departments and the general public. The Resource Center responded to at least 77 requests for information and data and 23 requests for grant information during this period. 4. Manage the eCivis Grant Network program. The Resource Center continued to enroll organizations in the eCivis Grants Network program through December. The Department opted out of renewing the subscription to this service in calendar year 2018 due to a change in terms and pricing. Less costly options are under consideration. 5. Support and manage the Hawai`i Green Growth Aloha+ Challenge dashboard development This project is managed by the Deputy Director. In In collaboration with the Planning Department, the Deputy Director provided feedback on the "Smart Sustainable Communities" component of the Aloha+Dashboard. Staff also supported development of the "Green Workforce and Education" component of the dashboard by providing information about and referrals to agencies advancing workforce development in Hawaii County. The Deputy Director also attended a workshop focused on the refinement of workforce development indicators in preparation for completing the dashboard. Six Month Report on Program Objectives for FY 2017-18 16 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Through the County's partnership with Hawaii Green Growth,the Mayor was invited to an event commemorating the completion of the Hoknle'a's Malama Honua Voyage,where he secured the commitment of the President of the General Assembly of the United Nations to help establish Maunakea as a global symbol of learning, conservation, and peace. Oahu Economic Development Board, Hawaii Green Growth Aloha+ Challenge Measures Project: Funding was provided to support the development of smart sustainable communities, a green workforce and education goals of the Aloha+ Challenge Dashboard an online open-data platform. This project will collect and disseminate information as well as promote cross-sector collaboration that will address clear needs in green workforce and education. 6. Manage the Department of Research and Developments web pages and public documents. Resource Center staff maintain current content on http://www.hawaiicounty.gov/research-and-development/. 7. Manage the Department's annual Economic Development Grant Request for Proposals program. Responsibility for this task was moved to department administration. 8. Provide technical support to the island wide public-private Partners in Prosperity economic development planning project. The Resource Center hosted one Partners in Prosperity meeting and provided data and information resources as requested. Participants in the group include representatives of the Hawaii Island Chamber of Commerce,Japanese Chamber of Commerce and Industry of Hawaii, Kona-Kohala Chamber of Commerce,Hilo-Hamakua Community Development Corporation, and the University of Hawaii at Hilo. 9. Track and report the progress on the Hawaii County Comprehensive Economic Development Strategy up date for 2016. The Resource Center is developing an evaluation framework based on the indicators outlined in the Strategy drafted by the Hawaii Island Economic Development Board. Six Month Report on Program Objectives for FY 2017-18 17 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Social Economic Development Program 1. Collaborate with community leaders to identify social economic community-based needs. The Resource Center is collaborating with HawaiCommunityCollege, , Department of Health,Blue Zones, Office of Housing and Community Development and Hawaii Alliance for Community Based Economic Development on a Collective Impact project aimed at decreasing poverty. 2. Support at least one project that promotes social economic growth. The Resource Center is supporting a project to increase enrollment in the federal Supplemental Nutrition Assistance Program (SNAP) among populations eligible but unserved. This project is led by Community First and the Blue Zones Project; collaborating partners also include The Food Basket, Department of Health, Department of Human Services, and Hawaii Community College. Six Month Report on Program Objectives for FY 2017-18 18 RESEARCH & DEVELOPMENT FILM 1. Build the reputation of and expose Hawai`i Island locally, nationally, and internationally as a uniquely outstanding location for media production: a. Maintain a comprehensive and current directory of media industry contacts and local production resources. The Film Office website directory was updated to include new crewmembers and production resources on the island. b. Maintain the film website with current content. New content was added to the crew and public resources directory and location library. Ten new stories were added to the "News & Events" page. c. Maintain the film office social media presence on Facebook, Twitter and Instagram with current content for promotion and networking. New content was posted to all social media platforms on a weekly basis. Social media followers continue to grow. d. Using the LocationsHub tool,update and expand photo library to include at least five new albums to market and share. Four new locations added to date. e. Research, engage, recruit and host visiting filmmakers and content creators to explore ways to raise the profile of the island and attract additional production. Met with at least three film makers in person or by phone to discuss locations and filming on the island. f. Support, facilitate and/or participate in four scouting tours or meetings with location scouts,producers, studio executives, or independent filmmakers. Four locations were scouted and met with three filmmakers in person or by phone. Six Month Report on Program Objectives for FY 2017-18 19 RESEARCH & DEVELOPMENT FILM g. Provide four presentations to local high schools or colleges, businesses or community groups to share information about the production industry on Hawai`i Island. Two presentations were made, including one to a tourism industry group and the other to a Rotary Club. h. Support and/or attend at least four film festivals, conferences, or trade shows to promote production on Hawaii Island and provide network opportunities for filmmakers. The Film Office promoted both the Hawaii International Film Festival and Waimea Ocean Film Festival using social media posts and the film office website. The Film Office provided a grant to the Hawaii International Film Festival to enhance marketing of the festival and increase local attendance. The Film Commissioner attended Hawai`iCon to evaluate the event and connect with filmmakers in attendance. i. Provide "on-island" support and resources, including but not limited to permitting, industry referral and support services to industry professionals. Issued 55 permits to allow filing within County parks and handled 127 inquiries from industry professionals. The county provided a grant for film industry professional development that will include three workshops in FY2017/18. These workshops will cover topics such has working "below the line (i.e., entry level positions)," writing and cinematography basics. 2. Identify, film and document at least five locations to "showcase" and promote Hawai`i Island. Four new locations were photographed and documented so far. 3. Collaborate with and educate public,private and government organizations including but not limited to the Film Offices of the Hawaiian Islands (FOHI), the Hawai`i Film and Entertainment Board (HFEB), the Hawaii International Film Association (HIFA), the Association of Film Commissioners International (AFCI), the Island of Hawai`i Visitors Bureau(IHVB),Hawai`i Island Chambers of Commerce, Kona- Kohala Chamber of Commerce, the Japanese Chamber of Commerce, etc. to participate and support programs and initiatives consistent with the direction outlined and supported by the key statewide industry film groups. Six Month Report on Program Objectives for FY 2017-18 20 RESEARCH & DEVELOPMENT FILM Participated in two meetings with FOHI and HFEB to discuss strategies for modifying the State film tax credit during the 2018 Legislative Session. Participated in two meetings with FOHI to discuss joint marketing opportunities and strategies. Met with and presented an overview of the island's film sector to the Kona Mauka Rotary Club and a tourism industry group. Coordinated with Creative Labs Hawaii on hosting a creative industries workshop in 2018. Six Month Report on Program Objectives for FY 2017-18 21 RESEARCH & DEVELOPMENT IMMIGRATION 1. Expand the service of the Immigration Office, which currently provides family-based immigration assistance,to include business and employment-based visa: Design a County of Hawai`i Immigration Information pamphlet that describes its services by June 2018. The Immigration Information pamphlet has been completed and distributed at outreach events and to office walk-ins. Seek grant opportunities for immigration services available from USCIS and State government. No progress has been made during the first six months. Initiate communication and opportunities to service immigration business and/or employment needs. No progress has been made during the first six months. Provide quarterly "Welcome to the US" sessions for newcomers on community resources and services. No progress was made during the first six months. 2. Expand community outreach programs and services to assist immigrant communities in accessing community resources, services and events of cultural awareness: Work with other Consular Offices to provide outreach services in Hawaii County. The Immigration Office served as the lead to organize consulate outreach services to Hawaii Island. The Consulate outreach teams from Honduras, Philippines and Mexico provided services such as Passport Renewal; Notary Services; Authentication of Documents; Reports of Birth and Marriage; Dual Citizenship; and answered questions and concerns on matters related to consular services. Resume community awareness on domestic violence in the immigrant communities. No progress was made during the first six months. Six Month Report on Program Objectives for FY 2017-18 22 RESEARCH & DEVELOPMENT IMMIGRATION Provide notice of cultural awareness events to immigrant communities on a regular basis. Attended the cultural competency training with West Hawaii Child Welfare Services to improve communication andpositive outcomes in reducingthe P number of Marshallese/Micronesian immigrant children who are abused and/or neglected. Attended a three-day conference hosted by Asian & Pacific Islander American Health Forum (APIAHF) in Washington, DC to learn and expand networks relating to health equity of immigrants. Provide monthly workshops in completing US Citizenship and renewal of Green Card applications. Reviewed applications for naturalization and green card on a daily basis. Six Month Report on Program Objectives for FY 2017-18 23 This page intentionally left blank RESEARCH & DEVELOPMENT __.,..._._..�..._..,._�.._....._�__ AGRICULTURE 1. Develop and support opportunities to expand the market for Hawaii Island products and facilitate private-public partnerships for extension programs, agricultural research and infrastructure. a. Support at least three projects promoting agricultural products. Big Island Association of Nurserymen,2016-2017 Sustainable Promotion and Community Education Program. This initiative showcased nursery products with two shows for the public and educational topics addressed by the University of Hawaii College of Tropical Agriculture and Human Resources (CTAHR) and industry personnel to support new growers. Big Island Resource Conservation and Development Council,Inc., Expanding the Market for Hawai`i County Meats through Targeted Promotion and Value Added Processing. This project supported the expansion of the island's meat market through a series of targeted promotional campaigns focus on direct retail and wholesale customers. Target outcomes included sustainable economic development of the meat industry, increased revenues for ranchers and increased consumer access to local meats. This project has been extended to June 2018. Hawaii Export Nursery Association,2016-2017 Enhanced Strategic Marketing and Education Program. The County partnered with Hawaii Floriculture and Nursery Association and Orchid Growers of Hawaii to host the 2016 MIDPAC Horticultural Conference and Expo. This was an opportunity for Hawaii nurseries to interact with existing and potential buyers, distributors and other stakeholders in the industry. Hawaii Floriculture and Nursery Association,HFNA's 2016-2017 Hawai`i Flowers and Plants Special Occasion Promotion Project. Funding was provided to the Hawaii Floriculture and Nursery Association for the promotion of Hawai`i grown cut and potted flowers and foliage plants to the general community and businesses. New CTAHR cultivars were presented, and brochures and posters were prepared and distributed. A floral design workshop was held to demonstrate how to use the local flowers and potted plant products. Final Status Report on Program Objectives for FY 2016-17 1 RESEARCH & DEVELOPMENT AGRICULTURE Taste of the Hawaiian Range, Inc.,Marketing and Promotion of Locally Grown Meats, Vegetables and Fruits through Taste of the Hawaiian Range 2016 Program. Once again,the County supported this annual event,which consisted of cooking demonstrations and workshops for culinary students and the public on carcass/product cutting,valuation and how to use the different cuts of locally produced meats. Approximately 1,000 attended sampling dishes prepared. b. Support at least two agriculture research projects that have strong industry based support. University of Hawaii,Innovative Agricultural Research to Control Rough Sweet Potato Weevil. Funding was provided to conduct research to improve the economic and environmental sustainability of sweet potato production by controlling the rough sweet potato weevil. Research trials included the efficacy of two insecticides and evaluation of 12 sweet potato collections that were reported to be resistant to pests. University of Hawaii, Use of Biofungicide (Bacillus subtilis) to Suppress Clubfoot on Cabbage. Support was extended for the evaluation of the effectiveness of a biofungicide to control Clubfoot in cabbage. The contract was extended to December 2017 allow for workshops to inform growers of this disease and its management. Prosapia bicinta (Two Lined Spittle Bug)Detection and Control in Hawaii County. The Two Lined Spittle Bug (TLSB) has infested approximately 2,000 acres of pasture in West Hawaii; thus, funds were provided to survey pastures to determine the spread of TLSB,to set up general integrated pest management protocols to control its spread and to disseminate educational information to the livestock industry. The contract will remain open until June 2018. Coffee Berry Borer Pesticide Subsidy Program. The Coffee Berry Borer (CBB) is a pest threatening the viability of Hawai`i's coffee industry; thus a subsidy program was established to assist coffee growers in combating CBB through the application of an approved fungus to control the borer. The Hawaii Department of Agriculture provided the funds for the program which will continue through June 30, 2020 or the funds are exhausted. Final Status Report on Program Objectives for FY 2016-17 2 RESEARCH & DEVELOPMENT AGRICULTURE c. Support at least three agriculture extension programs to support the development of farmer skills and/or business management. The Kohala Center,Inc., Training,Internships, and Technical Assistance for Farmers on Hawai`i Island. Funding was provided for agricultural training, internships and technical assistance. This third cohort of trainees is expected to result in beginning producers who can run profitable farm and ranching operations to support increased local food production and create viable agricultural livelihoods. Kahua Pa'a Mua,Hawaii County Public School FFA Initiative. This project targeted six schools to establish or further support the Future Farmers of America program. The project supported the need to build educational systems to develop future leaders in agriculture; thus, enhancing opportunities for the participating students to contribute to the sustainability of the island's agricultural communities. University of Hawaii,AGventure: Keeping Agriculture Alive with Hawai`i's Youth. Supported by a County contract through March 2018, the East Hawaii 4-H will provide 4th grade classes exposure to agricultural careers and entrepreneurial opportunities, including agricultural production, processing, distribution and marketing. Hawaii Agricultural Foundation,Building a Continuum from K-12. Funding for this program was intended to foster a future agricultural workforce required to grow and sustain the sector. Educational programs included Veggie U, a comprehensive program that combined science, health, language arts and math into an engaging educational experience for students; an aquaponics program that taught the science behind aquaponics; and In the Fields program which exposed high school students to different methods of agriculture including conventional, organic and bio-technological methods. d. Support pp County participation at two trade shows/trade missions. Funding was provided to support the Hawaii Export Nursery Association's participation in four local trade shows, including MIDPAC and events associated with Big Island Association of Nurseryman, Landscape Industry Council of Hawai`i and Hawaii Island Landscape Association. Final Status Report on Program Objectives for FY 2016-17 3 RESEARCH & DEVELOPMENT AGRICULTURE Support was extended to the Hawaii Tropical Flower Council to allow participation in the Philadelphia Flower Show, a world-renown exhibition of the best landscape and floral designs. e. Support at least one aquaculture research project to develop a new economic industry or to increase seafood production in Hawai`i. University of Hawaii, Off-grid Aquaponics to Increase Fish and Vegetable Production. A new off-grid experimental system was developed and used for educational workshops. Students were trained on the entire process and aquaponics courses for farmers and the community were developed. 2. Support at least one initiative to support locally grown and/or value added/post- harvest agriculture-based products. University of Hawaii, Cacao Fermentation and Value Added Processing in Hawai`i County. Funding was provided for research to develop post-harvest processing of cacao on a small scale. When completed in December 2017, the project will include a publication and a field day will be utilized to disseminate information. 3. Support at least one.Little Fire Ant and/or invasive species research or extension project. County of Hawaii,Little Fire Ant Voucher Program. The Little Fire Ant(LFA) has spread across East Hawaii and is establishing itself in West Hawaii. A voucher program was set up to encourage residents to attend trainings by the Hawaii Ant Lab (HAL) or the Big Island Invasive Species Committee (BIISC). Attendees learned about the biology and characteristics of the LFA and control measures. Trained residents received three vouchers worth $15 each to offset the cost of the bait toxicants or a hand spreader at 11 participating vendors. This initiative was funded by the Hawaii Invasive Species Council. University of Hawaii, UAV Facilitated Arboreal Little Fire Ant Control-Tethered Option. Pacific International Space Center for Exploration Systems (PISCES) is working with the Hawaii Ant Lab to design a method to deliver ant baits into tall trees to control the infestations of LFA utilizing an Unmanned Aerial Vehicle (UAV). A tether and pump system will deliver the gel bait up to the UAV for application to the tree canopy,which should be less expensive and safer than a cherry picker. This contract ends June 2018. Final Status Report on Program Objectives for FY 2016-17 4 RESEARCH & DEVELOPMENT AGRICULTURE 4. Develop a system of support to keep the County's agricultural website up to date and useful for a wide range of agricultural interests. Efforts are on-going; visit www.hawaiicounty.gov/rd-agriculture or www.hawaiicountyag.com. 5. Explore and support new and/or alternative opportunities for economic development for commodity growth. University of Hawaii,Fostering the Growth of a Hawai`i Tea Industry: Propagation. Tea has a strong potential as a new crop in Hawaii. Previous funding familiarized potential growers about tea and provided basic cultivation and management information, and this series focused on tea propagation to increase plant material to support industry expansion. Partners in Development Foundation,Micronesian Daycare Feasibility Study. There is a growing issue of Compact of Free Association (COFA) migrant workers allowing children unattended in the coffee and macadamia nut fields in Ka'u. This cultural practice places the children in an unsafe environment, takes them out of kindergarten and creates a legal concern with the U.S. Department of Labor. Partners in Development Foundation conducted a survey to determine the number of unattended children 0-5 years old and supported a mobile Family Child Interactive Learning Preschool site in Hawaii Green Growth: Aloha +Challenge Measures Project. Funds were provided to support the development of the Aloha+Dashboard to track increases in food production, smart sustainable communities, green workforce and educational improvement. This effort included the Local Food dashboard, updated the Energy and Waste dashboards and participation in the 2016 International Union for Conservation of Nature (IUCN) World Conservation Congress. PCQI Training in Hawaii County for FSMA. Support was provided for workshops put on by the Cooperative Extension Service to train and certify local Preventive Controls Qualified Individuals (PCQI) in compliance with the Food Safety Modernization Act(FSMA). The PCQI are agricultural producers and 38 of them were certified as completing the PCQI section of FSMA. Final Status Report on Program Objectives for FY 2016-17 5 RESEARCH & DEVELOPMENT AGRICULTURE 2017 Hawaii Macadamia Nut Association Annual Meeting. Support was provided for the annual meeting of macadamia nut producers, processors, researcher and vendors; where industry updates and research results were presented. Export of Sharwil Avocado. Technical support was provided to the Hawaii Avocado Association as it worked with the Hawaii Island Food Basket, University of Hawaii and the U.S. Department of Agriculture-Animal Plant Health Inspection Service to carry out required post-harvest protocol that allowed for the shipment of Sharwil avocado to approved northern tier states. Fruit were from compliant farms and were federally inspected to minimize the risk of fruit fly infestation. Final Status Report on Program Objectives for FY 2016-17 6 RESEARCH & DEVELOPMENT TOURISM 1. Increase the reach of the annual Hawai`i Island Tourism Marketing Plan through • advertising and promoting direct air service to Hawai`i Island, increasing Conventions, Meetings and Incentives (CMI) bookings, and increasing outreach to Kama'aina visitors, and targeted international and niche markets. The contract with the Island of Hawaii Visitors Bureau (IHVB)was fully executed and as of June 30,2017, and the Hawaii Island Visitors Promotions Plan was developed and implemented. While IHVB was understaffed, the following deliverables were successfully completed: Airlift Support, Meetings and Conventions Incentives (MCI), Kama'aina Visitor Campaign and Targeted International and Niche Market Outreach. Special events within each of these required areas include the: Hawaii Island Showcase in key market areas in California,Washington, Oregon,Arizona, Texas and Alaska, The Mayor's Cup Senior Softball Tournament, Ameri-Ari Golf Tournament,Honu 70.3 Race, Iron Championship Race, Mauna to Mauna Ultra Footrace, the Leadership, Inspiration,Exploration Program for youth and the Hawaii Island Festival of Birds. In addition, three inaugural flights were welcomed, ten site inspections were supported, assistance with four additional Hawaii Island special events and two international events. Seven familiarization tours were conducted. 2. Support island-wide economic development, community driven activities through support of at least twenty festivals, ongoing tourism activities, sporting events and projects that build community, and improve the visitor arrival experience through the annual Hawai`i Tourism Authority(HTA) County Product Enrichment Program (CPEP) and R&D 2016-2017 Economic Development Grants. Conducted sixteen 2016 HTA CPEP event evaluations, conducted twenty site visits, monitored four 2016-17 R&D 2016-2017 Economic Development Grant contracts and one Council Resolution contract. Awarded events and programs included the: Hawaii Poke Festival in Hilo,Hawaii Island Festival of Birds, Kona Town Night Market, Kona Coffee Living History Farm Tours, the Hilo and Kona Pier Greeting Programs, and BikeShare Hawaii Island. 3. Support at least five opportunities, by June 2017, that: a. Build capacity of visitor industry employers/employees and HTA CPEP and R&D award recipients; Final Status Report on Program Objectives for FY 2016-17 7 RESEARCH & DEVELOPMENT TOURISM Coordinated and facilitated three capacity building workshops on sponsorship and non-sponsorship strategies including social media marketing, proper integration of culture in festivals and events. The 2016 HTA CPEP "Hoike" celebrated the successes related to Hawaii Island festivals, events and programs by sharing best practices for sustaining festivals and events, developing mentor programs,providing round table discussions on sponsorship relationship building, fund development, partnerships with tour companies and green practices at festivals and events. Contracts were initiated to build a board of directors and organizational capacity, and rebranding for Destination Hilo and Destination Kona Coast. Other visitor based organizations will be invited to participate in capacity building opportunities. b. Support efforts to assist local businesses and producers to better connect their products, services and activities to visitors and the industry; Convened and facilitated three meetings with the Hawai`i Fashion Incubator, Manini Holdings and Zonta to determine how Fashion Tourism would help local fashion designer/manufacturer/import businesses grow and connect to the Tourism industry. Attended the Honolulu Fashion week to network and meet with various entrepreneurs in the Hawaii Fashion Industry. Facilitated discussions with Hawai`i Island industry stakeholders to identify partners, projects and events and funding resources. Attended the IUCN World Conservation Congress in September 2016 to learn more about Ecotourism activities worldwide and network with businesses from France, Tahiti,New Zealand and Oahu. Attended the 2016 Annual Hawaii Tourism Conference to learn about Eco and Cultural Tourism in Hawaii and Polynesia, Culture in Marketing, Technology and Tourism, and to network with existing and new partners worldwide. The County of Hawaii provided technical assistance to community organizations such as the Zonta Club of Hilo and Hawaii Forest and Trail on event development and funding applications. Facilitated four meetings to grow the networks of Fashion Tourism and Ecotourism partners on Hawai`i Island, connect with international entities and determine the strengths/weaknesses, and to discuss how the County may support these networks. Final Status Report on Program Objectives for FY 2016-17 8 RESEARCH & DEVELOPMENT .__.�._...� ..._...R.w TOURISM c. Support visitor safety efforts. Monitored a contract with the Visitor Aloha Society of Hawaii to support the Visitors Experiencing Adversity Program. Over 1,000 visitors were assisted, each of which were served on a case-by-case basis. A road safety and updated ocean safety brochure were developed and made available at local car rental agencies, airports and piers. Safety commercials and PSAs were aired through the Big Island TV's in-room visitor information channels, Oceanic Time Warner Cable and HTA's world marketing partners' websites. In-service training to hotel employees island wide, Hawaii Police Department, and Kona and North Hawaii Hospitals were offered on visitor assistance such as bereavement support, crisis intervention and the VASH referral process. 4. Support efforts to recognize and share Native Hawai'ian culture and history with Hawai`i Island visitors, industry groups and communities: a. Share the Hawai`i Tourism Authority's (HTA) Mae`mae Guide and cultural ) resources websites with all sponsored programs, festivals and events to ensure Hawai'ian place names are correctly spelled and diacritical marks are used appropriately. Sixteen awarded festivals, events and year-round programs were informed of these resources at the contractors' workshop and capacity building events. b. Support training and integrated programs on Native Hawaiian culture and history. Four training sessions provided to Hawaii Island industry stakeholders, nonprofit and community organizations and local businesses. Participants learned about hookipa, aloha, kuleana,the pronunciation of the Hawaiian language and how to incorporate these values in their work and in their daily lives. Two Kupuna Circles in which 20 Kupuna participated were held in Hilo and Kona. They shared their understanding of how tourism affects their communities and their concerns about the industry. The two main themes from these discussions were appropriate resource management and airlift. Final Status Report on Program Objectives for FY 2016-17 9 RESEARCH & DEVELOPMENT TOURISM c. Support capacity building efforts for existing and new cultural festivals, events and programs that promote authentic Hawai'ian culture. Representatives from the Edith Kanaka`ole Foundation,Palili 0 Kohala Farm, KapohoKine Adventures, Kona Historical Society,Island Breeze Productions, Na Wai Iwi Ola, and Pohaha I Ka Lani attended the capacity building events. Convened and facilitated two meetings with the Hamakua Hawaiian Cultural Center to assess their program and determine capacity building needs. Final Status Report on Program Objectives for FY 2016-17 10 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 1. Administer the joint State/County Enterprise Zone program and increase business participation by ten percent. Promotion and dissemination of information to Hawaii Island businesses resulted in 71 businesses participating in the program that provides tax reduction incentives to qualifying businesses. There was an increase of 9%, or six new businesses enrolled in the program during the year. 2. Provide funding or technical assistance to three projects to build Hawai`i Island's science and tech sector, including research, education and businesses. a. Energy Science: Collaborated with the University of Hawaii at Hilo (UH-II) to develop an Energy Science Certificate Program. The following courses were offered in the Fall Semester: Introduction to Energy Science and Alternative Energies, and in the Spring Semester: Conventional Energies and Energy Policy Analysis. The program was promoted in high schools and enrollment in classes is expected to increase in 2017-18. The UH-H is in the process of contracting with Arizona State University to assist with the further development of the program. b. Multi-Purpose Manufacturing Advance Development Enterprise (MMADE in Hawai`i): A coordinated group of government, business and aerospace leaders received an affirmative to proceed from a contracted Feasibility Study to defining the scope to build a manufacturing facility. The initiative was launched in 2015 with a legislative appropriation to support the establishment of new business opportunities. c. Pacific International Space Center for Exploration Systems (PISCES)—Moon Riders Project is a unique flight technology project for the design, development, testing, and flight operation of lunar surface dust-removal technology or Electrodynamic Dust Shield (EDS). Students from Kealakehe High School worked with NASA-Kennedy Space Center(KSC), PISCES and Iolani School on Oahu. Funding was provided for the integration cost of sending the MoonRIDERS flight program to the Moon. The contract was extended because of a reduction of the NASA budget and additional funding for the project was not obtained. Final Status Report on Program Objectives for FY 2016-17 11 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 3. Provide funding and/or technical assistance to two organizations for business economic development projects. a. Kahua Pa'a Mua—Swine Integrated Project: Funding was provided to train young farmers in agricultural and financial literacy skill to enable them to start a micro-business and grow a future career in agriculture. Ten youth learned to raise pigs by the Natural Farming method including how gather and prepare the required inputs such as Indigenous Micro Organisms (IMO), Lactic Acid Bacteria (LAB) and build deep litter pens to house piglets. The CTAHR provided classes in recordkeeping, cost analysis, and values. b. Big Island Lions Foundation: Funding was provided to highlight the correlation between community engagement with economic and business activity and provide training in leadership and engagement during the 100 Years of Community Service: A Path to Prosperity is planned for May 2018 when over 300 Lions from across the State,Mainland U.S. and International countries will be in Hilo. During the past year Big Island Lions Foundation secured Mr. Billy Riggs as the featured speaker and 15 large, medium, small entrepreneurs for the Business Development Expo and 20 service providers for the Centennial Service Walk for the celebration. c. Island of Hawaii YMCA—Commercial Kitchen Food Innovation Program: Funding was provided for a facility to be available to entrepreneurs who would like to test the idea of running a restaurant or food service business, test products, build credibility and brand recognition, experiment with recipes, ingredients and develop packaging and labeling. The YMCA collaborated with Small Business Development Center (SBDC) to offer the following six courses tailored to businesses: Keeping Your Business Financial Records; Getting Started in the Food Industry; Recipe Costing; Social Media Branding; 5 Ways Businesses are Using Facebook Wrong; and Social Media Dashboard Management. Course participation ranged from 11 to 45 people at the classes. d. Hawaii County Economic Council— Global Virtual Studio (GVS) Transmedia Accelerator Program: Funding was provided to promote the development of innovative companies in multiple innovative technology platforms (transmedia), as well as expand and strengthen the film and multimedia industry. Twenty-three new businesses were formed and a few existing businesses co-located because of the GVS ecosystem in addition to the many achievements in the film industry this project made Final Status Report on Program Objectives for FY 2016-17 12 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT possible. Examples of companies formed included Hawaii Action Academy, Big Island Gigs, Jumping Flea Productions, Twenty20 Sound and Kona VR. 4. Partner with and/or fund two organizations on workforce development initiatives or projects. a. University of Hawaii Office of Research Services for Hawaii Community College Office of Continuing Education and Training (OCET): OCET will collect essential data from employers and individuals and input the data into a software tool that will aggregate findings and display commonalities so customizing training for employees is cost effective. The software that was created is the Customer Relationship Management (CRM) tool that can be refined as data is inputted. Profiles from 486 employers and 78 individuals have been entered,which resulted in 55 unique training needs identified and 12 courses are being developed to fill these needs. Training in work readiness, customer service and leadership skills have been identified across industry lines. b. Hawaiian Sanctuary—Sustainable Farming Classes-Plant Aloha: This project scheduled to end in December 2017 will provides a year-long series of classes on sustainable farming systems to interns, local school groups, community home- growers, and local farmers. Classes are held every Thursday and once a month on a Saturday. Each class averaged over 50 people in attendance from various demographics. A webpage was created to disseminate the class handouts on- line. c. Hawai`i Island Workforce Development Ohana—2016-2017 VEX High School Championship: Partial funding supported the Hawaii State VEX High School championship held at Kea'au High School. Robotics activities provides students with opportunities for planning, hands-on building, and testing within a set of design criteria. Thirty-eight high school teams previously qualified via regional/island qualifying tournaments participated in the VEX High School Championship. Six teams, one of which was from Hawaii Island qualified to advance to the World VEX Championship in Louisville, Kentucky. Final Status Report on Program Objectives for FY 2016-17 13 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 5. Provide funding to six Soil and Water Conservation Districts (SWCD) to prepare conservation plans to preserve essential land and water resources and ensure compliance with the Grubbing and Grading ordinance. The County's Soil and Water Conservation Districts received $50,000 per district in funding to prepare and update conservation plans, provide conservation education and assistance, implement conservation practices relating to sediment and erosion control and perform outreach activities. • Final Status Report on Program Objectives for FY 2016-17 • 14 RESEARCH & DEVELOPMENT ENERGY 1. Update Civil Defense Ready Energy Plan and implement Emergency Preparedness Energy projects for Hawai`i County. The West Hawaii Civic Center generator testing responsibilities have been given to Civil Defense and fuel monitoring responsibilities are now with Department of Public Works—Facilities. On-going fuel monitoring list(on- island contact list) is with Civil Defense. Generators at Department of Water Supply sites are 20% connected, and testing is done with a 50-75% load bank of generator rated capacity. This initiative is 75% complete. 2. Identify and implement energy efficiency interior/exterior projects with Energy Monitoring System(EMS)to reduce energy expenses and coordinate large energy use County facilities. A contract was executed to finish the exterior historical district LED lighting project, and it includes an audit of interior lamps at the County's top ten facilities. This initiative is 50% complete as Contractor had an emergency but is now ready to complete the interior lamp audit. The exterior historical district lighting project has been re-initiated beginning with the Historical District Lights of Ali'i Drive. 3. Implement 100% of Mayor's top ten projects with Return-on-Investment in research, development and deployment. The Lalamilo Wind Farm and US-Japan Cooperation projects are complete, and the LED Street Lamp Retrofit project is ongoing. The County remains active in Public Utility Commission dockets including the Next Era Merger (complete); the Power Supply Improvement Plan (PSIP) completed; Decoupling Reinvestigation, including Performance Metrics (ongoing); Reliability Standards Working Group (ongoing); Intergovernmental Wheeling (open but not yet re- initiated); and Energy Efficiency Portfolio Standards (ongoing). 4. Complete 10,000 LED Street Lamp Energy Efficiency project by November 2016. The light-emitting diode (LED) Street Lamp Retrofit project has been completed with over 11,500+LEDs retrofitted to replace low-pressure-sodium technology. LED Street Lamp installations are occurring at each new road and development per the LED Lamp Ordinance. This project is 100% complete and has been recognized by the federal Department of Energy. Final Status Report on Program Objectives for FY 2016-17 15 RESEARCH & DEVELOPMENT ENERGY 5. Complete Lalamilo Wind Farm project by November, 2016. In collaboration with the Department of Water Supply the repowering of pumping was completed at the Lalamilo Wind Farm, thereby providing alternative power generation from wind. This project is 100% complete and has won a national award (2017 US Mayors Climate Protection Award). 6. Complete Hilo-Kona EV Charger Hub project by November 2016. West Hawaii Civic Center electric vehicle (EV) charger stations (three charging stations with two charging chords each) have been retrofitted. Four Hilo EV charger stations (with two charging chords each) are now located at the Hilo County Building and the Aupuni Center. This project is 100% complete. Final Status Report on Program Objectives for FY 2016-17 16 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Business Resource Center 1. Provide assistance to at least thirty-five small businesses per month. Monthly recaps of numbers served and types of services provided will be posted on the Department's website. a. Resource Center staff responded to at least 806 requests for assistance; 291 were business development-related inquiries, averaging twenty-four requests per month. Lower numbers compared with projections were due largely to significant staff attrition. b. Completed two Cohorts of the Hawaii County Entrepreneurship Program, during which twenty-four participants from throughout Hawaii County developed business model concepts for sustainable growth. c. In partnership with the Department of Parks and Recreation, launched Kona Street Eatz, a pilot food truck park at the Old Kona Airport with seven vendors. The program provided the only legal public space for a food truck park operation. The pilot will end on August 31,2017. 2. Host monthly Business Action Center Resource Days in collaboration with the Department of Commerce and Consumer Affairs and other state and county agencies. Hosted three Business Action Center Resource Days each month in partnership with the Department of Commerce and Consumer Affair's Business Action Center (BAC), providing critical in-person support to the small business community. 3. Conduct at least two small business outreach events in collaboration with the USDA Rural Development and other federal and state agencies that provide business assistance programs. The Resource Center has hosted and participated in several events during this period: a. Partnered with USDA Rural Development to promote the Rural Energy for P America Program through workshops in East and West Hawaii. The REAP program provides support for small businesses to access energy-efficiency measures and systems. Final Status Report on Program Objectives for FY 2016-17 17 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER b. Partnered with the Department of Business, Economic and Development's High Technology Development Corporation to host a "Funding Roadshow" workshop with 30 participants. Participants learned about: the Hawaii Small Business Innovation Research grant program; the Neighbor Island Innovation Initiative, a mentoring program for local high-tech businesses; and the Manufacturing Assistance Grant Program. c. Sponsored and supported a U.S. Census Bureau Workshop on learning to use Census mapping tools. d. Provided entrepreneurial outreach at the Disability Inclusion Conference. e. Provided entrepreneurial outreach at a Workplace Connection Job Fair. f. Provided entrepreneurial outreach at Na Leo 0 Na 'Opio 14th Annual Career Opportunity Expo. 4. Support one Small Business Showcase that provides a venue in which local businesses can showcase their products and services to promote buying local and building a strong local B2B market. In addition,the event will provide a venue for federal, state, and county agencies to educate the public on their business assistance programs. Did not implement this project, in part due to staff attrition. 5. Create, fund, and manage an annual Mayor's Small Business Award Program to highlight the best and brightest of Hawai`i Island entrepreneurs. Did not implement this project, in part due to staff attrition. 6. Convene quarterly meetings of Hawai`i Island's small business-support organizations to share best practices, assess effectiveness of current initiatives, and inform creation of new business development and support initiatives. Convened and participated in six"Small Business Think Tank" meetings with the West Hawaii Small Business Development Center, Kona-Kohala Chamber of Commerce, The Kohala Center, Inc., and the High Tech Development Corporation's Hawaii Island Business Mentor to discuss current challenges and issues as well as ways to collaborate for meaningful impact. Final Status Report on Program Objectives for FY 2016-17 18 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 7. Fund at least one proposal that will support business development workshops for Hawai`i Island small businesses. Provided funds to the Ku'ikahi Mediation Center to implement its "Tools to Transform Conflict: Trainings to Ensure Business Success" program. The program presented 13 professional development workshops that reached 365 participants. Workshops included such subjects as conflict resolution, managerial mediation, challenging conversations, difficult situations in the workplace, negotiation,facilitation and honest expression. 8. Develop at least three print and web-based products that provide step-by-step guidance for establishing a business in specific industries or markets (e.g., food-based businesses; government contracting; social media; etc.). Produced four "how-to" handouts on starting small businesses in the following areas: Child Care, Construction, Landscaping and Skin Care Specialist. Economic Research Program 1. Publish the annual Hawai`i County Data Book by March, 2017. Executed contract to host an online Hawaii County Data Portal in lieu of the Data Book. 2. Compile and publish monthly economic statistics for Hawai`i Island. Monthly Economic Statistics are compiled and posted online. 3. Support and manage the eCivis Grant Network program. Processed requests for free access to the eCivis program by eCounty departments and community based organizations. During this reporting period, eCivis users viewed 3,681 grant opportunities, saved 215 opportunities for potential grant proposals, and shared or routed 167 opportunities. Since first launched in 2006, over 900 Hawaii Island residents have had free access to this service. Final Status Report on Program Objectives for FY 2016-17 19 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 4. Manage the Department's web pages and public documents. The Resource Center updates the http://www.hawaiicounty.gov/research-and- development/ page and the Share Point Intranet as needed; and posts all public documents online. 5. Manage the Department's annual Request for Proposals. Process was reassigned after the Administration change. Industry Development Program 1. Conduct research on at least five new industry opportunities. Conducted research related to the home care industry to address an aging demographic and residents' desire to age in place,which has increased the demand in this industry. Findings indicate the recertification of nursing g assistants is a problem and the recommendation was made that either State Legislature review the requirements or develop an alternative to paying for the highest quality of care for home-bound seniors and residents with disabilities and chronic health concerns. 2. Support at least three projects promoting new industry development. a. Provided funding for and partnered with the Hawaii Island Economic Development Board to develop the 2016-2020 Hawaii County Comprehensive Economic Development Strategy(CEDS). Regions must update their CEDS at least every five years to qualify for U.S. Department of Commerce Economic Development Administration assistance under its Public Works and Economic Adjustment Assistance Programs. The CEDS is also used by other federal agencies for awarding set-aside funding for strategic projects. b. Closed out a project funded in the previous fiscal year with the Ka`u Rural Health Community Association for its "Pilot Community Health Worker Program." This first of its kind program in the State graduated nine students from rural Ka`u after completing over 400 hours of instruction complemented mentoring by a retired nurse, case manager and community health worker instructor. Final Status Report on Program Objectives for FY 2016-17 20 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Social Economic Development Program 1. Collaborate with community leaders to identify social economic community-based needs. a. Facilitated a Physician Recruitment for East Hawaii meeting at the request of Community First and its health care industry partners as a final community check-in to measure community priorities that will inform recruiting activities. Participants in the meeting represented an extensive list of key stakeholders. b. Participated in the County Council's Hawaii Island Packaging Sustainability Initiative Stakeholder Task Force to investigate ways to reduce waste, particularly in food service ware and packaging in general; eliminate marine litter; and improve environmental health. The task force completed its work and the County Council passed several related resolutions. 2. Support at least three projects that promote social economic growth. a. Provided funds to the Hilo Hawaii Visitor Industry Association, Inc. DBA Destination Hilo for the "First Friday Downtown Hilo Hawaiian Culture Program". The Program supported place-based business development efforts, encouraging the residents to buy local and creating a lively gathering place for building community. b. Promoted friendly night skies through the Dark Sky initiative including the LED Streetlight replacement project. c. Provided technical assistance and consultation in the form of data gathering and analysis, organizational capacity building, and also stakeholder participation in the"Partners in Prosperity" initiative. This private-public partnership is working to develop an economic vision and a plan of action to support career development for youth. d. Provided technical assistance to the Waipi`o Valley Stream Council,with the goal to create a mechanism that will allow the body to implement its stream maintenance plan on an ongoing basis legally and correctly,without having to apply for the multiple agency permits for each maintenance request. Final Status Report on Program Objectives for FY 2016-17 21 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER e. Participated in an emerging Collective Impact project aimed at poverty reduction and convened by education and public health stakeholders. Final Status Report on Program Objectives for FY 2016-17 22 RESEARCH & DEVELOPMENT FILM 1. Build the reputation of and expose Hawai`i Island locally, nationally, and internationally as a uniquely outstanding location for media production: a. Maintain a comprehensive and up-to-date directory of media industry contacts and local production resources. New crew and production resources were added as identified through online submission from the Film Office's website. A new talent agency was identified in Hilo and added to the website. Film-friendly hotels and resorts were identified and a new webpage was created to feature properties and contact information. Other industry contacts continue to be updated. b. Maintain the film website. Updated content includes the resources described above (1.a.)with 41 new locations were added to the locations library, and 30 new items were added to the "News & Events" page. c. Maintain a social media presence for promotion and networking. The Film Office's social media platforms (Facebook, Twitter, Instagram, Linkedln)were updated daily or weekly with fresh, relevant content. d. Schedule at least two meetings per month with experts in the industry to explore ways to raise the profile of the island and attract additional production. Met with numerous experts in the film industry, showcasing Hawaii Island's unique attractions on an ongoing basis. Examples include meetings with key production staff of the Dreamworks film "Kung Fu Panda 3", the Walt Disney film "Zootopia," and the chief executive officer of Rhino Films in Los Angeles. During a trip to the mainland, met with executives from Universal, Warner Brothers,Netflix and Island film group. Also met with union representatives for IATSE, Teamsters and SAG-AFTRA. e. Update and expand photo library to include at least five new albums to share via print, website and social media. Updated and organized more than 90 locations on old website for transition to location search platform on new website. New website also includes four location highlight short films. Forty-one locations have been added to the new platform and ongoing updates continue in order to create an accurate Final Status Report on Program Objectives for FY 2016-17 23 RESEARCH & DEVELOPMENT FILM location digital directory. These albums are routinely shared on social media and via print in industry publications. f. Research, engage, recruit and host visiting filmmakers and content creators. This objective was combined with 1.d. above. These meetings enabled gthe Film Office to provide information to filmmakers about Hawai`i Island that they did not know about. This included the 25% state tax credit, island crew base and film infrastructure and diversity of locations. g. Support, facilitate and/or participate in four scouting tours or meetings with location scouts, producers, studio executives, or independent filmmakers. Facilitated and participated in at least 16 location scouts island-wide. h. Provide four presentations to local high schools or colleges, businesses or community groups to share information about the production industry on this island. Met with the School of Digital Filmmaking class at the University of the Nations in Kona and conducted a tour of Honua Studios with high school students. i. Support and/or attend at least four film festivals, conferences, or trade shows to promote production on Hawai`i Island and provide network opportunities for filmmakers. Provided support for Waimea Ocean Film Festival and Hawai`i International Film Festival. This included fmancial and marketing support to help these events have successful outcomes. Attended the AFCI Locations Show in Los Angeles. This enabled the Film Office to meet directly with locations professionals to market the islands unique locations,tax incentives and infrastructure. Final Status Report on Program Objectives for FY 2016-17 24 RESEARCH & DEVELOPMENT FILM j. Provide "on-island" support and resources, including but not limited to permitting, industry referral and support services to industry professionals. Supported over a 100 productions including two feature films with a range of needs including navigating the County and State permitting processes. (Note: Film office contact tracking sheet was lost in June when County IT drives were corrupted. However, 105 productions were issued permits and helped dozens more). 2. • Identify, film and document at least five locations to "showcase" and promote Hawai`i Island. Forty-one locations were documented and added to online directory. See additional detail in 1.e above. 3. Collaborate with and educate public, private and government organizations including but not limited to the Film Offices of the Hawai'ian Islands (FOHI),the Hawai`i Film and Entertainment Board (HFEB), the Hawaii International Film Association (HIFA), the Association of Film Commissioners International (AFCI), the Island of Hawai'i Visitors Bureau(IHVB),'Hawai`i Island Chambers of Commerce, Kona- Kohala Chamber of Commerce, the Japanese Chamber of Commerce, etc. to participate and support programs and initiatives consistent with the direction outlined and supported by the key statewide industry film groups. Collaborated with the Island of Hawaii Visitors Bureau (IHVB) and the Film Offices of the Hawaiian Islands (FOHI) in updating collective efforts to promote the film industry on Hawaii Island. Outcomes included cross promotion with IHVB for the release of the Disney film "Moana" by assisting social media influencers on Hawaii Island. Participated in FOHI effort at AFCI Locations Show in Los Angeles. FOHI collaboration enabled the Film Office to maximize limited resources by partnering with other Hawaii film offices to effectively market the state as a whole to filmmakers. Participated in FOHI/Union Representative meeting on Oahu. Outcomes included the opportunity to discuss challenges of union work on the neighbor islands and how to work together to bring more union production to the neighbor islands. Final Status Report on Program Objectives for FY 2016-17 25 This page intentionally left blank _ 23 HIGHWAY FUND PUBLIC WORKS TRAFFIC DIVISION Existing Maintenance Signals & Streetlights 1. Maintain 1% or less signal light failure rate. o Performance measurement: actual against 5% goal. • Actual: 0.02% failure rate or 99.98% operational. Traffic Signs & Markings 1. Restripe or install 250 line milesperyear (total of line miles over four year p 1,000 maintenance cycle)to address retro reflectivity. o Performance measurement: actual against 250 line miles per year goal. • Actual: 147.8 of 125 miles striped or 118%. 2. Fabricate 2,300 signs for sign retro reflectivity maintenance program. o Performance measurement: actual against 3,150 signs fabricated per year goal. • • Actual: 1,501 of 1,150 signs fabricated or 131%. 3. Maintain or install 2,900 signs for retro reflectivity maintenance program. o Performance measurement: actual against 2,900 signs maintained or installed per year goal. • Actual: 1,962 of 1,450 signs replaced or installed or 135%. Improvements Signals & Streetlights 1. Connect 15 signals per year to Traffic Command Center. o Performance measurement: actual against 15 signals installs per year. • Actual: 0, however scheduled for 100% completion by end of fiscal year. 2. Upgrade five crosswalks per year. o Performance measurement: actual against five crosswalks per year goal. • Actual: 5 of 5 crosswalks upgraded or 100% completion. Safety 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100% completion. • Actual: 25 out of 29 complaints processed or 86%. Six Month Progress Report on Program Objectives for FY 2017-18 1 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacingprogram and resurface a total of 20 miles. For July to December 2017,we resurfaced 1.42 miles (includes 0.42 miles of shoulder work) of Waianuenue Avenue in the South Hilo district. Work was put on hold while waiting for funds from Fuel Tax Revenues. More resurfacing work, on various county roads across the island,will be done in the next six months. 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per operator/equipment per workday and the goal of a five-week cycle per district. For July to December 2017, our grass cutting cycles were completed as follows: South Hilo 3 to 6 weeks North Hilo/Hamakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka`u 5 to 6 weeks Puna 2 to 6 weeks Six Month Progress Report on Program Objectives for FY 2017-18 2 PUBLIC WORKS TRAFFIC DIVISION Existing Maintenance Signals & Streetlights 1. Maintain 1% or less signal light failure rate. o Performance measurement: actual against 5% goal. • Actual: 0.0269% failure rate or 99.973% Traffic Signs & Markings 1. Restripe or install 250 line miles per year(total of 1,000 line miles over four year maintenance cycle) to address retro reflectivity. o Performance measurement: actual against 250 line miles per year goal. • Actual: 242.1 of 250 miles striped or 96.84% 2. Fabricate 2,300 signs for sign retro reflectivity maintenance program. o Performance measurement: actual against 3150 signs fabricated per year goal. • Actual: 2,574 of 3,150 signs fabricated or 81.71% • Actual production is lower than the goal because in FY 2015- 16 the production was above the schedule. The signs are also manufactured with a new material that increases the life of the signs from five years to seven years, reducing the number of signs needed to annually maintain. • Next fiscal year, the performance measurement will be reduced to 2,328 to account for these factors. 3. Maintain or install 2,900 signs for retro reflectivity maintenance program. o Performance measurement: actual against 2,900 signs maintained or installed per year goal. • Actual: 3,119 of 2,900 signs maintained or installed or 107.55% Final Status Report on Program Objectives for FY 2016-17 1 -------------- PUBLIC WORKS TRAFFIC DIVISION Improvements Signals & Streetlights 1. Connect 15 signals per year to Traffic Command Center. o Performance measurement: actual against 15 signals installs per year. • Actual: 8 new intersection connected 2. Upgrade five crosswalks per year. o Performance measurement: actual against five crosswalks per year goal. • Actual: 0 upgrades (No upgrades due to research and selection of another equipment supplier due to software deficiencies and poor manufacturer support of the current models) Safety 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100% completion. • Actual: 72 out of 96 or 75% • Photo log project was not programmed in FY 2016-17 • GIS update was not programmed in FY 2016-17. Update will be completed in FY 2017-18. Final Status Report on Program Objectives for FY 2016-17 2 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacing program and resurface a total of 20 miles. For July 2016 to June 2017,we resurfaced 32.00 miles* of various County roads: Resurfaced Shoulders 1. South Hilo 5.00 miles 2.00 miles 2. North Hilo/Hamakua 3.00 miles 3. North/South Kohala 3.00 miles 11.00 miles 4. North/South Kona 4.00 miles 3.00 miles 5. Ka`u 4.00 miles 6. Puna 4.00 miles *Includes Roads In-Limbo and shoulder improvements 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total) per operator/equipment per workday and the goal of a five-week cycle per district. For July 2016 to June 2017, our grass cutting cycles were completed as follows: South Hilo 3 to 6 weeks North Hilo/Hamakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka`u 5 to 6 weeks Puna 2 to 6 weeks • Final Status Report on Program Objectives for FY 2016-17 3 This page intentionally left blank sETER FUND ENVIRONMENTAL MANAGEMENT .... .... ,.. -..n-Rm ws..- ♦,..ate.'�"z'�..,SCse,.-_.. -..Y'e'.'^" ,.'<: A'+re.eY.` •'?)1-: ......' ".�'^".`5Y-' .... h..."".`y�"'nF° .,.e .. --x+nT'M+.�.._ WASTEWATER DIVISION ADMINISTRATION 1. Start construction upgrade of the Pua Sewage Pump Station (SPS). Design work for upgrade is in progress. Additional items had been identified as requiring upgrade to meet current code requirements. Construction work is expected to begin sometime in FY19. 2. Initiate design of Pua Force Main pressure surge mitigation efforts. The pressure surge mitigation analysis was completed. Results are being used in the design work for upgrade of Pua Sewage Pump Station. 3. Identify site location and complete the design for a new wastewater treatment plant for the Na`alehu Large Capacity Cesspool (LCC) Replacement project. Site location has not been finalized so design has not yet begun. It was recently determined that it is best if the environmental process has been completed for the proposed location prior any further land negotiations with the property owner. 4. Initiate design of a new wastewater treatment plant for the Pahala LCC Replacement Project. A "conceptual" design has been presented in the preliminary engineering report completed on August 25,2017. 5. Complete design for the R-1 Project that will upgrade the Kealakehe Wastewater Treatment to include treating the effluent to reuse water. Design is currently ongoing. 6. Complete design for the Lono Kona Sewer Improvement District Project and initiate construction. Design was completed in September 2017 followed by agency reviews and necessary permit acquisitions prior to the start of the bid period. Construction bid documents went out in late December 2017. Construction is estimated to begin in late Spring of 2018. Six Month Progress Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 7. Continue construction of the North Kona Sewer and Reuse project in conjunction with the State DOT's Queen Ka`ahumanu Highway Widening Project—Phase 2. The State DOT continues with construction that includes the installation of sewer and reuse pipes. Completion of their project is estimated to be mid-2018. 8. Implement sewer rate-increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. The Department is working with a consultant to finalize a Sewer rate study to include proposed rate increases. The study is expected to be complete in March. Six Month Progress Report on Program Objectives for FY 2017-18 2 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1. Continue to perform electrical assessments on various wastewater facilities to maintain compliancy with OSHA regulatory requirements. Electrical assessments are planned to begin in the spring of 2018. 2. Increase preventative maintenance efforts on electrical generators and energy transfer devices. Routine preventative maintenance efforts continue. 3. Continue to implement procedures to maintain a required level of safety at the wastewater facilities to meet OSHA and HIOSH regulatory requirements. Procedures are under review. Six Month Progress Report on Program Objectives for FY 2017-18 3 This page intentionally left blank ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 1. Continue repairs to the Hilo Wastewater Treatment Plant.(WWTP) Outfall. This repair project was successfully completed in June 2017. 2. Start construction upgrade of the Pua Sewage Pump Station(SPS). Due to the identification of other necessary upgrades to meet not just operational requirements but also current code requirements, a new design contract is in the works to cover the extended scope beyond the original of replacement of pumps, drives and control systems. Consultation with a design consultant continues to take place. Additional SRF funding is being sought. 3. Initiate design of Pua Force Main pressure surge mitigation efforts. To determine mitigative solution, it was necessary to perform a hydraulic transient analysis. The analysis was conducted by a design consultant hired to assist with solving the pressure surge problem. Based on the results of the analysis, discussions with the design consultant have been had regarding execution of a contract scope of work to construct a new force main and rehabilitate the existing to ensure redundancy. 4. Continue efforts on replacement of the Papa`ikou and Kula`imano dewatering systems. A consultant contract to design a dewatering system and to replace an aging and obsolete barminutor has been executed. Planning and design is underway. 5. Continue towards construction of the Na`alehu Large Capacity Cesspool (LCC) Replacement project. Prior to progressing ahead with the proposed design of the conceptual wastewater treatment and disposal facility to replace the LCC's serving the NA`alehu Community, the WWD conducted a public meeting with the NA`alehu Community. Due to the number and types of comments heard regarding the proposed land selection and the treatment technology, additional public meetings and community input are likely necessary prior to progressing further on the design. Final Status Report on Program Objectives for FY 2016-17 1 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION An Administrative Order on Consent (AOC)was issued to the County of Hawaii by the USEPA. Compliance deadline dates have been set within the AOC for a replacement wastewater system for the NA'alehu Community and closure of the three existing large capacity cesspools. 6. Continue conceptual planning of the Pahala LCC Replacement Project. The WWD has identified possible land for a wastewater treatment and disposal facility to replace the LCC's serving the Pahala Community. An archaeological field inspection was conducted determine the extent of use of the land. While nothing of major significance was discovered that prohibited the use of the land, an archaeological inventory survey and consultation with the State Historic Preservation District was recommended by the archaeological consultant. 7. Continue construction of the Kealakehe Sludge Removal and Aeration Upgrade Project. Construction progress continues. Project completion is estimated to occur in the last quarter of 2017. 8. Complete design of the Lono Kona Sewer Improvement District Project and initiate construction. The preliminary design phase of the consultant's design contract is near completion. The final design phase will begin upon approval of the preliminary design. The preliminary design was subjected to some changes to address ingress/egress issues to the commercial parcels. 9. Continue construction of the North Kona Sewer and Reuse project in conjunction with the State DOT's Queen.Ka`ahumanu Highway Widening Project—Phase 2. Installation of sewer and reuse lines continues. 10. Implement sewer rate-increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. The Department is working with a consultant by supplying wastewater information to formulate a proposed sewer rate increase. Final Status Report on Program Objectives for FY 2016-17 2 ENVIRONMENTAL MANAGEMENT __.._�._..�..._.__..__.._.�..__..__.__.._ WASTEWATER DIVISION ADMINISTRATION 11. Complete pre-design for establishment of an effluent reuse system to service Maka`eo (Old Kona Airport) as well as provisions for nutrient removal for effluent which is required to be discharged. A Consultant contract for pre-design work was executed in July 2016. Preliminary field work to collect data to confirm the conceptual design was conducted. The EIS process was begun. A Public Scoping Meeting was conducted in April 2017. Final Status Report on Program Objectives for FY 2016-17 3 This page intentionally left blank , 25 CEMETERY FUND PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Conducted maintenance through the mosquito abatement program. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank 26 BIKEWAY FUND PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of 5 recreational districts by June 30, 2017. No bike activity was conducted during July to December 2017. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of 5 recreational districts by June 30, 2017. No bike activity was conducted for the year. Groups contacted were not interested in participating. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank 27 BEAUTIFICATION FUND PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. A beautification project took place with the trimming of trees at Banyan Drive. Planters were also removed from the downtown Hilo area as requested by the Hilo Downtown Improvement Association. 2. Continue to plant or replant a minimum of ten trees each year. No plantings were done in the first half of FY18. 3. Enhance and continue the existing Litter Pick-up along CountyRoads Program with the Highways Division of the Department of Public Works. Highway Maintenance Division continued trash collection services for Downtown Hilo and Kailua Village Business Improvement District receptacles in addition to trash pick-up as part of the Division's Roadside Maintenance Program. When requested by volunteer groups,the Districts provide trash bags for the volunteer's use during their trash pick-up projects at other County roadsides. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. A beautification project took place along the roadside at Reed's Bay in Hilo and Ane Keohokalole Highway in Kona. 2. Continue to plant or replant a minimum of ten trees each year. Parks and Recreation did not conduct any roadside beautification projects, however the Department is in discussion with community groups to provide new plantings through service projects. 3. Enhance and continue the existing Litter Pick-up along County Roads Program with the Highways Division of the Department of Public Works. Highway Maintenance Division continued trash collection services for Downtown Hilo and Kailua Village Business Improvement District receptacles in addition to trash pick-up as part of the Division's Roadside Maintenance Program. During the year, Banyan Drive in Hilo and Ane Keohokalole Highway in Kona were added as beautification areas. When requested by volunteer groups, the Districts provide trash bags for the volunteer's use during their trash pick-up projects at other County roadsides. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank 26 VEHICLE DISPOSAL FUND ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned/derelict. The program received 801 Vehicle Incident Reports from the Hawaii County Police Department from July 01,2017 through December 31, 2017. Of the 801 reports, 205 of them were either duplicate reports, on private property, or towed by a private tow company.The remaining balance of 596 reports were requested to be towed by the program to the contractors. Of the 596 reports,294 vehicles were removed from West Hawaii and 244 vehicles were removed from East Hawaii. The remaining balance of 58 reports were requested to be towed through the program however, it was not on location when the contractor arrived. 2. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. All vehicles were taken to salvage facilities that are permitted by DOH. No violations have been reported for these facilities. 3. Complete the remediation of the Kona Scrap metal facility. A notice to proceed was issued to the awarded contractor to begin the remediation project. The Construction contractor for the remediation project began placing all of the"Best Management Practices" items such as dust fences and plans to begin removal of the debris from the site in January 2018. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned/derelict. Received 1,121 vehicle incident reports forwarded from the County Police Department. A total of'750 vehicles were towed to a salvage facility or impounded as necessary. 447 vehicles were removed from West Hawaii, and 303 vehicles were removed from East Hawaii. There were 371 vehicle incident reports received which were either not on location, duplicate reports, on private property or towed.by a private towing company. 2. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. All vehicles were taken to salvage facilities that are permitted by DOH. No violations have been reported for these facilities. 3. Begin remediation of the former Kona scrap metal yard to provide for proper closure of the site. Work plan was approved by DOH. A contract was awarded for the cleanup of the Kealakehe Scrap Metal Site. The work is expected to be completed by the end of 2018. • Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank SOLI WASTE FUND ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 1. Implement proposed actions identified in the Update to the Integrated Solid Waste Management Plan for the County of Hawai`i. The Division is now in the process of putting together the team that will update the Integrated Solid Waste Management Plan which is due by 2019. The 2009 Integrated Resources and Solid Waste Management Plan identified three major alternatives for solid waste management in the County: • Implement a series of programs to reduce the volume of waste entering the landfills: The Division continues to see significant usage of the 2-Bin recycling program, scrap metal drop off and greenwaste drop off areas that exist at most Transfer Stations. • Make improvements to-existing infrastructure to accommodate new waste reduction programs: The Division has continued to work toward construction of a new Transfer Station in the Ocean View area. This will allow for additional solid waste diversion opportunities once the site is completed. • Conduct more in-depth evaluations of two options to address the need for long term capacity for residuals needing disposal: With the upcoming closure of the South Hilo Sanitary Landfill the Division is taking the necessary steps toward purchasing the equipment that is needed to haul the refuse to the West Hawaii Sanitary Landfill. No further evaluation is being done for the second option which was for the construction of a new landfill in East Hawaii. 2. Continue repairs and enhancement services at all County transfer stations. The Division has identified sites that are in need of repairs. The Division expects to have the repairs for the Wai`ohinu Transfer Station out for bid by March 2018. The traffic assessment has been completed for the Oceanview Transfer Station construction and the construction work for the site is expected to begin during the summer of 2018. Six Month Progress Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 3. Fleet Maintenance - continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. The Division continues to utilize the checklist for all equipment and is in the process of procuring replacement equipment for equipment that has reached the end of its useful life. 4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. The Division offers eight convenient locations in the County of Hawaii to drop-off greenwaste and three locations where mulch can be picked up. 5. Expand the County's green waste collection to additional Transfer Stations island-wide. Improve the County's ability to process green waste into usable commodities such as compost and mulch for residential and agricultural use. The contract with our greenwaste contractor is being modified with the intention of constructing a compost facility in East Hawai'i. 6. Communicate with tire vendors within Hawai'i County regarding the County's ban on disposal of tires within solid waste facilities and the obligation they have to collect appropriate disposal fees. The Division has contracted with a consultant to assist with the tire education and outreach program. The consultant has inspected and provided educational material to each tire retailer in the county and has produced newspaper and radio ads which the county has contracted for distribution. 7. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The Division has completed the primary monitoring phase of the Closure of the Waimea landfill. The Division is now able to monitor the Waimea site with internal staff and is no longer required to submit evaluations to the State. The Division is continuing to monitor the Kailua site utilizing a contracted consultant. The Division continues to submit these reports to the State. 8. Provide recycling education, glass recycling, e-waste collections, used motor oil collection and household hazardous waste collections. Six Month Progress Report on Program Objectives for FY 2017-18 2 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND a) Recycling Education Program—Public education efforts include tours of our facilities, presentations, radio and newspaper ads, media releases, active website updates, etc. b) Non HI-5 Glass and Mixed Recyclables - Bins for both Non HI-5 Glass and Mixed Recyclables have been operating at 19 of the island's 22 transfer stations/convenience centers. c) E-Waste Program - Residential a-waste collections continue at four of the County transfer stations. Events are held at the Wai`ohinu, Waimea, Kealakehe and Hilo Transfer Stations on a rotating basis. The Division currently has a contract with a private vendor who accepts e-waste from the public. This allows for the weekly collection of both residential and commercial e-waste. d) Used Motor Oil Collection—The Department has awarded a contract to a vendor to collect and properly manage the Do-It-Yourself Used Motor Oil (UMO) from the seven volunteer drop-off stations. The UMO is being utilized in the County of Hawaii and is no longer having to be shipped off island. e) Household Hazardous Waste Collection —The highly popular Household Hazardous Waste Collection Event again has collected large volumes of household hazardous waste with close to record participation. The participation rate is an indication of the public's view of how important it is to protect the environment. 9. Support the State DOH HI-5 programs and redemption centers for the public. The Division continues to support the State DOH HI-5 program. There are 19 HI-5 Certified Redemption Centers in the County of Hawaii, of which 11 of them are contracted by the County. As required by the State DOH, the Division's HI-5 staff inspects ten retail establishments, six certified redemption centers and four recyclers per month. To help support the State's DOH HI-5 program the Department began recruitment for a second Recycling Specialist II position. Six Month Progress Report on Program Objectives for FY 2017-18 3 This page intentionally left blank ENVIRONMENTAL MANAGEMENT .a....�......__�..�__�..�..'_�__..�. �_ SOLID WASTE FUND 1. Implement proposed actions identified in the Update to the Integrated Solid Waste Management Plan for the County of Hawai`i. The 2009 Integrated Resources and Solid Waste Management Plan identified three major alternatives for solid waste management in the County: a.) Implement a series of programs to reduce the volume of waste entering the landfills: i) management an Implemented a new organics contract which will allow for g the construction of a compost facility as well as the production of treated mulch that will be free of invasive species. ii) Hosted field trips of the solid waste facilities and sponsored various events around the island to educate and promote recycling. iii) Updated several convenience center permits with State of Hawaii DOH. iv) Implemented a program for educating tire vendors about their obligation to accept the used tires that are taken off of vehicles. The program will also educate the public about the vendor's obligation to accept the tires. b.) Make improvements to existing infrastructure to accommodate new waste reduction programs: Solicited bids and completed improvements at the Hilo Landfill to allow for a reuse area that will allow for the diversion of usable materials away from the landfill. The new reuse center in Hilo was opened in June which will allow for items to be reused and not thrown into the refuse. c.) Conduct more in-depth evaluations of two options to address the need for long term capacity for residuals needing disposal. i) The Division is purchasing the necessary equipment that is needed to haul refuse from East Hawaii to the West Hawaii Sanitary Landfill. The Division is also in the process of evaluating equipment that could be implemented within the East Hawai'i Sort Station which would allow for improved diversion of materials away from the landfill. The Division is now into the final stages of filling the South Hilo Sanitary Landfill. Final Status Report on Prop-am Objectives for FY 2016-17 1 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 2. Continue repairs and enhancement services at all County transfer stations. The Division is in the process of issuing a design build request for construction of a facility in Wai'ohinu. The Division has begun the development of the Oceanview Convenience Center. Began the Traffic Impact study for the future Oceanview Transfer Station. 3. Fleet Maintenance - continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. Division Staff traveled island-wide to discuss the truck/vehicle inspection sheet that is being utilized to allow for timely repairs to equipment. This has allowed for better tracking of repair items that are needed and helps to keep our vehicles in compliance with DOT regulations. The County is continuing to utilize a vendor that provides limited night maintenance service for the truck tractors and the compactor trucks on an "as needed" basis. Repair work is performed through the Automotive Division of the Department of Public Works when staff is available. Otherwise, it is contracted out to local vendors. The Solid Waste Division (SWD) is responsible for operating and maintaining two active landfills, one refuse sorting facility,22 transfer stations,three base yards and two inactive landfills in addition to performing island-wide transportation of municipal solid waste 362 days a year. Emergency repairs are being performed through the Automotive Division when space and staff are available. Upon recommendation from the Automotive Division, emergency repairs are contracted out. 4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. A Contract was signed for the construction of a compost facility at the SHSL and for a receiving facility at the WHSL. The Contractor will also be responsible for making compost and treated mulch. This is a ten year contract which will allow the County to begin accepting additional materials such as food waste and contaminated paper. This contract was subsequently terminated by the Mayor and then reinstated after terms for this contract were renegotiated. SWD along with Corporation Counsel is continuing to work with the contractor to modify the terms of this agreement. Final Status Report on Program Objectives for FY 2016-1,7 2 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 5. Expand the Counties green waste collection to additional Transfer Stations Island-wide. The SWD took delivery for.the 40 cubic yard collection bins that are being used for the collection of green waste at the Volcano and Waimea Transfer Stations. Permit modifications were approved by DOH for this expanded service. The Division is continuing to evaluate potential transfer sites for expansion of the greenwaste collection program. 6. Communicate with tire vendors island-wide regarding the Counties ban on disposal of tires within solid waste facilities. A professional services contract has been awarded for developing a communication program that will be used for all of the fire vendors island-wide. This program is designed to make the vendors aware of their responsibilities in accepting used tires after they have sold new tires. The Contractor that was selected to perform the tire education has conducted site visits with the tire retailers in the County and has also put together educational materials that are being distributed to both the retailers and the public. 7. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The County continues to contract services to provide quarterly monitoring, limited maintenance and subsurface fire suppression activities at the Kailua and the Waimea Landfills. The remedial action plan to address the ongoing subsurface fires at the closed Kailua Landfill, as well as to insure compliance with DOH/US EPA regulations, has been approved by the State Department of Health (DOH). A continuing effort has been made at the Kailua Landfill site to add a significant quantity of soil materials to the various sinkholes and problematic areas of the site. It appears that progress is being made with this approach to the ongoing landfill fire issue. 8. Expand recycling education, glass recycling, e-waste collections and household hazardous waste collections. a) Recycling Education Program—Public education efforts have continued to increase awareness of the 2-bin recycling program at most transfer stations. Final Status Report on Program Objectives for FY 2016-17 3 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND b) The HI-5 Program continues to offer HI-5 recycling bins for use at community and special events. The Department also encourages businesses and community groups to start recycling initiatives and provides information to those interested in establishing new recycling ventures on-island. c) The Department also sets up display booths at various community events to promote recycling and to educate the public on recycling opportunities and how they affect our environment. d) Glass Recycling-Non HI-5 glass bins have been operating at 19 of the island's 22 transfer stations/convenience centers. e) E-Waste Program - Residential e-waste collections continue at four of the County transfer stations. Events are held at the Wai`ohinu,Waimea, Kealakehe and Hilo Transfer Stations on a rotating basis. One privately operated a-waste collection location was established through a bid that was put out by the Division. This allows for the daily collection of both residential and commercial e-waste. A new bid will be put out to for a contractor to remove a-waste from County facilities. 1) Household Hazardous Waste (1111W) Program—During FY 2016-17 six HHW collection events were held, two in Hilo, two in Kealakehe, one in Waimea and one in Pahoa. g) Reuse - reuse centers continue to operate at the Kea'au,Kealakehe,Keauhou, Pahoa & Waimea Recycling& Transfer Stations. Improvements were made at the Hilo Transfer Station and a new reuse center opened in Hilo in June. h) Mixed Recyclables - mixed recyclables collection and diversion is available at nineteen of our twenty-two transfer stations/convenience centers. Segregated paper recycling(mainly separate cardboard bins) are located at the Hilo, Kea'au and Kealakehe transfer stations. A new contract for this service was signed with Business Service Hawai'i. i) The County Recycling website is continually updated and maintained in order to increase the methods by which the public can access convenient 24 hour up- to-date information about recycling on the Big Island. The website, www.hawaiizerowaste.org, provides the public with detailed information on the Department's SWD and County-sponsored recycling programs as well as other relevant recycling events and information. Final Status Report on Program Objectives for FY 2016-17 4 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND j) Other Recycling Programs: The Department is working on the Do-It-Yourself Used Motor Oil (UMO) Recycling Program and utilized a small contract with a vendor to pick up the oil from the participating drop-off vendors. The State notified the County that there is no longer funding for this program. The UMO program is now being funded by the County. 9. Support the State DOH HI-5 programs and redemption centers for the public. There are currently 21 certified redemption center (CRC) locations on Hawaii Island which include 20 permanent sites and one mobile site. HMP Inc., dba Business Services Hawaii, is currently operating redemption centers at eight of the County's rural transfer stations. Atlas Recycling LLC is operating at four. In addition,Atlas Recycling LLC offers redemption services at six permanent locations. HMP Inc., dba Business Services Hawaii, also operates two permanent locations. Mr. K's Recycling and Redemption operates one permanent redemption center. a) County HI-5 recycling staff conduct regular compliance inspections at all CRCs. Inspection reports are filed with DOH on a monthly basis. b) County HI-5 recycling staff also conducts regular retail inspections for retailer compliance with the HI-5 Bottle Bill law. Monthly inspection reports are filed with DOH. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank 30 GOLF COURSE FUND PARKS & RECREATION GOLF COURSE FUND 1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; The greens were aerated in September. The next phase is scheduled for May, weather permitting. b. verticut and de-thatch all greens in July, October, January, and April, weather permitting, or as needed; We have been verticutting greens monthly as needed. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Application of fertilizers and pesticides to greens, fairways, and tees have been done weekly. d. controlling application of herbicide to greens, tees, stream beds, ditches and course boundaries weekly, or as needed; Herbicides have been applied on a weekly basis. e. daily mowing of greens; Greens are mowed seven days a week. f. mowing of tee tops every Thursday, weather permitting; Tee tops have been mowed once a week. In some cases we have mowed twice a week. g. mowing of fairways Monday through Friday, weather permitting; Fairways have been mowed on a daily bases and also some weekends. h. top dressing greens monthly, weather permitting; Greens have been top dressing greens monthly, as needed. Six Month Progress Report on Program Objectives for FY 2017-18 1 PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Rolling of greens has been scheduled weekly, however, based on available manpower we have adjusted the schedule during some periods where we have rolled every other week. 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Group and individual tee times have been scheduled on a daily basis. b. club tournaments every six months; A club tournament was held in October 2017 and has been scheduled been scheduled for April 2018. c. larger fundraising tournaments on an annual basis. Targeting, but not limited to six fundraisers per fiscal year. Large fundraising tournaments are being scheduled year-round. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Inspections of structures, clubhouse facilities, and maintenance warehouse has been inspected on a weekly basis. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. All equipment and course vehicles are inspected daily. 5. 100% of employees will be exposed to safety talks at least once per month. We are in the process of scheduling this year's safety talks and training. Six Month Progress Report on Program Objectives for FY 2017-18 2 PARKS & RECREATION GOLF COURSE FUND 1. Improve, beautify and maintain the greens, tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; • Greens were aerated in September and April. b. verticut and de-thatch all greens in July, October, January, and April, weather permitting, or as needed; Greens have been verticut in July, October, January and April. Greens were also top-dressed after each procedures. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Fertilizers and pesticides have been applied as needed throughout the year. d. controlling application of herbicide to greens, tees, stream beds, ditches and course boundaries weekly, or as needed; Herbicide has been applied on a regular basis. e. daily mowing of greens; Greens are mowed daily. f. mowing of tee tops every Thursday, weather permitting; Tee tops are mowed weekly. g. mowing of fairways Monday through Friday, weather permitting; Fairways are mowed on a daily basis. We have had to cut fairways on weekends during times where weather prohibited us to mow on weekdays. h. top dressing greens monthly, weather permitting; Greens have been top dressed with silica sand on a monthly basis. Final Status Report on Program Objectives for FY 2016-17 1 PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Greens have not been rolled weekly due to weather. Greens must be completely dry in order to roll. 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Tee times are taken on a daily basis. b. club tournaments every six months; Club tournaments have been scheduled every six months in November and May. c. larger fundraising tournaments on an annual basis. Targeting, but not limited to six fundraisers per fiscal year. Larger tournaments were scheduled at the beginning of the year. This year we had 11 large tournaments. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Construction has been ongoing so regular inspections of all new structures were ongoing throughout the past fiscal year. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Equipment has been checked and serviced on a daily basis or as needed. 5. 100% of employees will be exposed to safety talks at least once per month. All employees are given a safety talk once per month, either as a group or individually. Final Status Report on Program Objectives for FY 2016-17 2 Si GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Three properties were successfully purchased between July and November of 2017. These properties are scheduled for auction in January of 2018. There are currently no new or outstanding relocation applications. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. All claims against the Geothermal Relocation Fund submitted from 2012 through 2016 have been settled during this fiscal year. Two new claims were processed in this fiscal year. The final three properties have closed escrow and is now property owned by the County of Hawaii. Plans for an auction to dispose of these properties is planned for the early part of the next fiscal year. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank 32 HOUSING FUND HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Provide construction management oversight for affordable housing projects. a. Ulu Wini: Completed sidewalk alterations to meet fair housing; b. Ulu Wini: Awarded contract for shower & bath renovations to meet fair housing requirements; c. West Hawaii Emergency Shelter/Certified Kitchen: completed preliminary design work; d. Kamakoa Nui: completed one buy-back& a second buy-back is in progress; e. Ouli Ekahi Housing Project: completed emergency roof&water service repairs; f. Kula`imano Elderly Housing Project: completed preliminary design work for accessibility and renovations; g. Pahala Elderly: cooperating with DEM on new septic system. Planning Branch 1. Execute three affordable housing agreements. Executed one affordable housing agreement. 2. Provide twelve Fair Housing trainings for general audiences. Provided 15 Fair Housing training for general audiences. 3. Provide one Fair Housing training for a non-/limited-English audience. Planned for Spring of 2018. 4. Recruit four new landlords to attend the Fair Housing trainings. Part of our April 2018 training to real estate professionals and the general public. 5. Assist 20 clients with Fair Housing inquiries/issues. Assisted 41 clients with Fair Housing inquiries/issues. Six Month Progress Report on Program Objectives for FY 2017-18 1 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Provide services to at least new 20 participants through the Section 8 Family Self- Sufficiency Program by June 30, 2018. 44 participants are actively working towards meeting their Family Self- Sufficiency Program goals. Section 8 Homeownership Option Program 1. Complete one Section 8 Homeownership Option Program transactions with an eligible program participant. There are two applicants who are working on meeting the requirements of the Section 8 Homeownership Option Program. The Existing Housing Division has done a number of referrals to the self-help and Habitat for Humanity programs. Housing Programs Branch Residential Repair Program 1. Provide loans and complete home repairs for ten low and moderate income home owners. Four home repairs have been completed and four home repairs are in progress. Coordinated Statewide Homeless Initiative 1. Provide financial assistance (rental security deposit, rental payment, utility security deposit and/or utility payment) on behalf of eligible applicants who are determined to be at-risk or homeless. Funding for program expired in April 2017. All allocated program funds have been expended. Provided $89,432 in financial assistance to 39 families. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 96% utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. The Existing Housing Division has expended 99% of the program funding received for the period July 1,2017 through December 31, 2017. Six Month Progress Report on Program Objectives for FY 2017-18 2 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT HOME Tenant Based Rental Assistance Program 1. Maintain 96% utilization rate of funding for Tenant Based Rental Assistance Program. As of December 31,20176, there are 46 participants of the program. The Existing Housing Division has encumbered 80% percent of the program funds. Grants Management Division Grants Administration Branch CDBG 1. Fund, monitor, complete, and/or close approximately seven CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate income persons. The Grants Management Division continues to administer the CDBG program providing funding, management and monitoring, and completion of fourteen new and/or on-going projects. The Grants Management Division ensures that these activities are administered in accordance with program regulations. All projects will benefit persons 80% low and moderate-income persons. HOME 1. Fund, administer, complete and/or close out approximately two HOME projects in accordance with program regulations. Projects will benefit 100% low and moderate income persons. The Grants Management Division continues to administer the HOME program providing funding, management and monitoring, and completion of two on- going projects. The Grants Management Division ensures that these activities are administered in accordance with program regulations. All projects will benefit persons 100% low and moderate-income persons. Six Month Progress Report on Program Objectives for FY 2017-18 3 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Workforce Development Branch WIOA Provide services to: 170 adults who are 18 years of age and older and meet the income requirement. 120 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. 143 in-school youth(ages 14-18) and out-of-school youth(ages 14-21) who are considered disadvantaged with at least one of the WIOA program barriers. • As of December 31,2017, provided services to 92 adults who are 18 years of age and older and meet the income requirement. 64 Dislocated Workers who have recently been laid off due to company closure or who have been given notice of layoff. 77 in-school youth (ages 14-18) and out-of-school youth (ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. Six Month Progress Report on Program Objectives for FY 2017-18 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Develop Micro-Unit transitional housing at the Friendly Place Campus. Completed construction and leased-up 23 Micro-unit rentals at the Friendly Place Campus. 2. Provide construction management oversight for affordable housing projects. Oversight continues on OHCD affordable housing projects with Kamakoa Nui and Ulu Wini. • 3. Develop an ADA restroom at the Friendly Place. Construction of the ADA restrooms at the Friendly Place Campus have been completed and is now functional and in use. 4. Make ventilation improvements at the West Hawai`i Emergency Shelter. Ventilation improvements.at the West Hawaii Emergency Shelter have been postponed due to unavailable funding. 5. Sell and construct 16 homes at Kamakoa Nui Workforce Housing project. All 16 homes at Kamakoa Nui have been sold and Construction has been completed. Proud homeowners are now occupying those units. Planning Branch 1. Execute four affordable housing agreements. Executed affordable housing agreements with: 1. RJL LLC for 47 affordable lots at Waiakea Fairway Villas; 2. Waikoloa Highlands for land donation; 3. Declaration of Restrictive Covenants for Hualalai Kai--291 bed assisted and skilled nursing facility; and 4. Mohouli Senior Housing Phase 2 LLP for 30 senior housing units. Final Status Report on Program Objectives for FY 2016-17 1 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 2. Complete one housing-related study. Completed Analysis of Impediments to Fair Housing for People with Disabilities. 3. Complete close captioning of one Fair Housing awareness training video. Close captioning of Fair Housing awareness training video continues to be ongoing. 4. Provide two Fair Housing trainings for general audiences. Coordinating with Hawaii Island REALTORS © and Hawaii Civil Rights Commission, U.S. Department of Housing and Urban Development (HUD), Maui County, Kauai County & City & County of Honolulu for two trainings (one in Hilo, one in Kona) this April 2017, Fair Housing Month. 5. Provide one Fair Housing training for a non-/limited-English audience. Fair Housing training for a non-/limited English audience held in May of 2017. 6. Recruit four new landlords to attend the Fair Housing trainings. Recruitment of new landlords to attend the Fair Housing trainings was held in April. 7. Assist 20 clients with Fair Housing inquiries/issues. Assisted 79 Fair Housing inquiries/issues and 112 landlord tenant inquiries. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Provide services to at least 20 participants through the Section 8 Family Self- Sufficiency Program by June 30, 2017. The Program Coordinator provided services and referred at least 20 FSS program participants to community resources that assisted them in achieving necessary milestones as they work toward financial self-sufficiency; Final Status Report on Program Objectives for FY 2016-17 2 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Conducted quarterly meetings that introduced and connected community resources and program participants; Conducted monthly informational meetings in Hilo,Kona and Puna to disseminate FSS program information; and Participated in various community fairs and events to promote program. Section 8 Homeownership Option Program 1. Complete one Section 8 Homeownership Option Program transactions with an eligible program participant. The Program Coordinator met and guided program applicants as they worked on meeting home-ownership financial requirements (down payment, credit score, debt reduction); Conducted monthly informational meetings in Hilo, Kona and Puna to disseminate Section 8 Homeownership program information; and Participated in various community fairs and events to promote program. Housing Programs Branch Residential Emergency Repair Program 1. Provide loans and complete home repairs for ten low and moderate income home owners. Completed five home repairs. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 95% utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. Met program funding utilization goals. Final Status Report on Program Objectives for FY 2016-17 3 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT HOME Tenant Based Rental Assistance Program 1. Maintain 95%utilization rate of funding for Tenant Based Rental Assistance Program. Fifty seven new program participants have secured housing and are receiving monthly housing assistance. All program participants have completed Financial Education workshop and have been introduced to individual financial • counseling offered by Hawaiian Community Assets. Grants Management Division Grants Administration Branch CDBG 1. Fund, monitor, complete, and/or close approximately five CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate income persons. For FY 2016-17, four projects were funded; one project has been completed. HOME 1. Fund, administer, complete and/or close out approximately three HOME projects in accordance with program regulations. Projects will benefit 100% low and moderate income persons. For FY 2016-17, two projects were being administered; two projects have been completed. Final Status Report on Program Objectives for FY 2016-17 4 HOUSING OFFICET OF HOUSING & COMMUNITY DEVELOPMENT Workforce Development Branch WIOA Provide services to: 147 adults who are 18 years of age and older and meet the income requirement. 125 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. 125 in-school youth(ages 14-18) and out-of-school youth (ages 14-21) who are considered disadvantaged with at least one of the WIOA program barriers. As of 06/30/17, provided services to: 171 adults who are 18 years of age and older and meet the income requirement; 90 Dislocated Workers who have recently been laid off due to company closure or who have been given notice of layoff; 57 in-school youth (ages 14-21) and 81 out-of-school youth (ages 16-24)who are considered disadvantaged with at least one of the WIOA program barriers. Final Status Report on Program Objectives for FY 2016-17 5 This page intentionally left blank 33 GEOTHERMAL ASSET FUND PLANNING GEOTHERMAL ASSET FUND The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. There has been limited activity to-date for the Geothermal Asset Fund in FY 2017- 18. A more significant study yet to be funded includes the Hawaiian Effects Study at $395K. The County Administration continues to review whether this study should receive funding based on its scope, in order to avoid redundancy in this important work. Funds need to be encumbered by the Planning Commission once a decision has been made to advance a study. Six Month Progress Report on Program Objectives for FY 2017-18 1 This page intentionally left blank PLANNING GEOTHERMAL ASSET FUND The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Several smaller claims submitted to the Asset Fund have been approved by the Planning Commission. Studies that were submitted related to health impacts and Hawaiian effects have not been funded. There were no new claims against the Fund in this fiscal year. Final Status Report on Program Objectives for FY 2016-17 1 This page intentionally left blank