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Home My WebLink AboutCOM 0117.001 2018-2020 Harry Kim -oNtY,.°F"+y� Deanna S. Sako Mayor -.„ \\JJ;,. Director ..' ....,.._:.,..,.±.;:i,..714....,.:0-1,...::::._.f County of Hawaii Finance Department Q C • 25 Aupuni Street,Suite 2103 • Hilo,Hawai`i 96720 cv Com' (808)961-8234 • Fax(808)961-8569 t- March 1, 2019 I. '�� '""°' , -. . -q c-) Aaron Chung, Council Chair and --c, .�.., Pi Members of the Hawai`i County Council IV M`', W Hawai`i County Council -- ;-," 25 Aupuni Street `° = Hilo, Hawai`i 96720 The budget and program reviews for the County of Hawai`i's Departments and Agencies will begin on April 16, 2019. I am enclosing a booklet containing the reports entitled,Six ., Month Progress Report on Program Objectives for FY 2018-19 and Final Status Report on Program Objectives for FY 2017-18. These reports provide information to the members of the County Council so they may evaluate our program accomplishments for the first 6 months of the current fiscal year and for the last fiscal year. Should you have any questions or need more information, please don't hesitate to call Ted Schrey, Budget Administrator at 961-8259. Thank you very much. ii1------ * 0,'m Deanna S. Sako Director of Finance APPROVED: 4:4.- ------ \f2�"`` Harry Kim Mayor Enc. Comm. No. . 0.1 0 • 1 Ref.To: FC Hawai'i County is an Equal Opportunity Employer and Provider Ref. Date MAR 01 2019 COUNTY OF H - seV1 - n \Old/ • •A `1 1.;o.,r. • E OF %4P Departmental & Agencies' SIX MONTH PROGRESS REPORT ON PROGRAM OBJECTIVES FOR FY 2018-19 and FINAL STATUS REPORT ON PROGRAM OBJECTIVES FOR FY 2017-18 _ J Table of Contents Within each of the following departmental, agency, or fund section, contains the: • Six Month Progress Report on Program Objectives for FY 2018-19 (white pages) • Final Status Report on Program Objectives for FY 2017-18 (yellow pages) 1. Aging 2. Civil Defense Agency 3. Corporation Counsel 4. County Council + County Clerk 5. County Physicians 6. Elderly Activities 7. Environmental Management 8. Finance 9. Fire 10. Human Resources 11. Information Technology 12. Legislative Auditor 13. Liquor Control 14. Management 15. Mass Transit Agency 16. Miscellaneous Accounts 17. Parks & Recreation 18. Planning 19. Police 20. Prosecuting Attorney 21. Public Works 22. Research and Development 23. Highway Fund 24. Sewer Fund 25. Cemetery Fund 26. Bikeway Fund 27. Beautification Fund 28. Vehicle Disposal Fund 29. Solid Waste Fund 30. Golf Course Fund 31. Geothermal Relocation & Community Benefits Fund 32. Housing Fund 33. Geothermal Asset Fund 1 I AGING AGING AGING 1. Age Well: Maximizing opportunities for older adults to age well,remain active, and enjoy quality lives while engaging in their communities. • 1.1: Support Elderly Activities Division in their efforts to maintain, develop, and/or enhance programs that keep seniors active and socially engaged. During the first half of fiscal year the Hawaii County Office of Aging supported EAD in a number of ways. First, through HCOA's contracts of RSVP, STEP, as well as the Nutrition and Transportation programs continually promote socially engaging activities. Second,HCOA staff volunteers their time to help with cooking demonstrations and also promoting EAD programs on local television (i.e., Seniors Living in Paradise). • 1.2: Explore and organize efforts with Elderly Activities Division to maintain senior interest at each congregate meal site. The Hawaii County Nutrition Program provided 31,729 meals to 848 participants at 17 congregate nutrition sites island wide. In order to improve access to the nutrition sites, 15,801 transportation trips were provided for 258 participants at 12 congregate sites. Congregate sites offer more than a USDA approved nutritious meal. Congregate sites offer activities for socialization, nutrition and health education, essential shopping, and volunteering opportunities that make the congregate sites a well-rounded program that enhances the lives of those who participate in many ways. • 1.3: Ensure that the Better Choices, Better Health Programs are available to older adults throughout Hawaii County, which includes training of Lay Leaders. During the first half of FY 2019 the Hawaii County Office of Aging had 33 new participants enrolled in three healthy aging classes through our Better Choices Better Health Program. Each class met two and a half hours, once a week for six weeks. Two of the classes discussed Chronic Disease Self- Management and one class was devoted to Diabetes Self-Management. Of the thirty-three participants enrolled, twenty-five completed the classes. The program currently has ten Lay Leaders and four Master Trainers certified to teach classes throughout the County. Six Month Progress Report on Program Objectives for FY 2018-19 1 AGING AGING • 1.4: Support the volunteerism of older adults,through assistance and monitoring of the Elderly Activities RSVP program. For the first six month period of 2018, 1,000 Hawaii County Retired and Senior Volunteer Program (RSVP)volunteers provided community services at 148 volunteer stations island-wide. Highlights include: 22 senior volunteers assisted the Meals on Wheels program in delivering meals to 303 frail home-bound seniors; 89 volunteers assisted the Food Basket with their food pantries for 754 people in need; 85 volunteers distributed fresh produce and non-perishables to 402 low-income individuals at 9 volunteer stations island-wide; and other community volunteer activities including: clerical support in schools,school lunch servers, congregate meal service, blood pressure screening, library aides, Friends of the Zoo docents, and information booths, among many others. 2. Forge Partnerships: Forging partnerships and alliances that will give impetus to meeting Hawai`i's greatest challenges of the aging population. • 2.1: Partner with the Hawaii County Transportation Department to advocate, organize, and promote a county-wide mass transit plan which includes addressing transportation needs of the elderly and individuals with disabilities. During the first half of fiscal year the Hawaii County Office of Aging met with the Director of Transportation Maria Sole Aranguiz to discuss transportation issues for seniors in Hawaii County. However,the instability of the leadership with Mrs. Aranguiz resigning has made it difficult to have any meaningful and on-going discussions. 3. Enhance the ADRC: Developing a statewide ADRC system for older adults and their families to access and receive Long Term Support Services (LTSS)within their respective counties. • 3.1: Maintain ADRC Federal and State Compliance. In September 2018,Hawaii County's ADRC has attained the designation of being a "Fully-Functioning ADRC" status by the State Executive Office on Aging. HCOA continues to participate in regular statewide ADRC Operations Workgroup meetings and No Wrong Door development meetings.ADRC staff uses required statewide assessment forms and consolidated client database. Six Month Progress Report on Program Objectives for FY 2018-19 2 AGING AGING • 3.2: Provide relevant person-centered information, assistance, referrals, and options counseling to consumers requesting services through the ADRC. The ADRC staff continues to provide information & referral/assistance (I&R/A) and options counseling through the phone,walk-in, and e-mail at both Hilo and Kona locations. Over 1,000 contacts are made by HCOA staff each month.In FY 2018-19, one 0.5 FTE vacant position was filled in the Kona office, increasing the capacity for providing information, assistance, referral and options counseling services. • 3.3: Use marketing strategies to promote community awareness of the ADRC. The ADRC continues to conduct presentations about its services and function to organizations in the community. From in the first half of FY 2018-19, the ADRC has conducted eight presentations to community organizations and has provided information at three community resource fairs,two in Hilo and one in Kailua Kona. 4. Live at Home with Dignity: Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Long Term Services and Supports, including supports for families and caregivers • 4.1: Provide effective home-based services via case management. From July 1, 2018 through November 30,2018,337 clients received case management services through our contracted service provider. An additional 68 of our clients received case management through Public Health Nurses. Collectively, case managers coordinated over 31,728 hours of care with our Kupuna Care Vendor Pool of service providers and 1757 assisted transportation trips. • Six Month Progress Report on Program Objectives for FY 2018-19 3 L AGING AGING • 4.2: Provide active support for family caregivers through training, annual conferences, respite, counseling, and informational materials. In partnership with AARP, the Hawai`i County Office of Aging(HCOA) held a caregiver workshop on November 13,2018 which provided 140 participants information on "Living Longer,Living Smarter." Staff members from our Aging& Disability Resource Center presented alongside with HCOA contracted providers and other experts on issues related to home finance, communication and legal issues for the elderly population. Staff member also organized a recourse fair for participants to obtain additional information. • Through our Caregiver Counseling and Respite contract,HCOA provided services for twenty-nine caregivers which provided 72 counseling sessions and over 166 hours of respite. This program is ongoing and provides a half day of service one Saturday per month. Adult day care services were also provided under this program so that caregivers could attend the counseling sessions. Twenty-three caregivers received over 1,393 hours of respite services in their homes which included personal care and homemaker services. An additional nine caregivers received respite while their loved ones attended over 2,244 hours of adult day care. Over 530 caregivers received our monthly newsletter entitled "Caregiving in the Comfort of Home"which is provided free of charge. Twelve seniors received respite this summer under our Grandparent Raising Grandchildren program. This program allows the grandchildren to attend summer camp allowing the grandparents a break from caregiving duties. • 4.3: Ensure that each year of the planning period that the resource directory will be updated and available on the HCOA/ADRC website. HCOA has been updating and publishing a hard-copy resource directory which is available through our office. A student intern working toward her Master of Social Work degree started with HCOA in December and will be with the office until May 2019. One of her projects is assisting with updating of the ADRC's online resource database and preparing for an overall update of database contents. Six Month Progress Report on Program Objectives for FY 2018-19 4 AGING AGING 5. Keep Kupuna Safe: Optimizing the health, safety, and independence of Hawai`i's older adults. • 5.1: Work with partnering agencies to promote awareness and address elder neglect, abuse, and fraud protection. HCOA's contract with Hope Services Hawaii provides an Elder Abuse Safe Haven (shelter) for our community's elder population who are at risk of elder abuse,neglect, and exploitation. In addition to the two beds which we provide in Hilo,we recently expanded this program to add four beds in the Pahoa area. HCOA also works closely with Adult Protective Services by referring cases where elder are at risk for abuse, neglect and/or fraud. Special Note: Contracts to the Elderly Activities Division,Department of Parks& Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Homemaker • Training and Employment (STEP) • Volunteer Services (RSVP) Six Month Progress Report on Program Objectives for FY 2018-19 5 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. Since July 1,2018,Mayor Harry Kim has appointed four additional members to the Committee on People with Disabilities. The Committee will continue to advise the Mayor on issues facing people with disabilities as needed. 2. Review and recommend action and provide guidelines to improve the quality of life for people with disabilities in the County of Hawai`i. The Mayor's Committee on People with Disabilities has been actively seeking information on a variety of community-based programs to obtain information and provide input on how the programs support people with disabilities. Members met with Hope Services Hawaii, the Volunteer Handicap Parking Enforcement Program, and Senator Russell Ruderman regarding Act 217 relating to service animals. 3. Evaluate services and public facilities that affect people with disabilities to improve their(service and facility) accessibility. The committee continues to engage with County representatives to provide input on the services the County provides to people with disabilities. In July 2018,the Committee met with Sandra Goodale of the County of Hawaii American Job Center to discuss services available for job seekers and employers. Sharon Hirota from the Office of Housing and Community provided information on Section 8 housing as well as the Shared Housing Program. In addition to these County representatives, the Committee has regular dialog with Julie Rawlins, the Equal Opportunity and ADA Coordinator for Hawaii County and Dr. Alameda,the Executive on Aging. Six Month Progress Report on Program Objectives for FY 2018-19 6 AGING AGING Maximizing opportunities for seniors to age well, remain active, and enjoy quality lives while engaging in their communities. 1. Community Planning and Development/Healthy Aging Initiative a. By June 2018 HCOA will have trained 45 additional participants in the Better Choices, Better Health—Ke Ola Pono Program and 70% (seven out of ten) of these participants will be surveyed with results showing an improvement or maintenance of their physical health status six months after the end of each workshop. During fiscal year 2018, 54 participants were trained in the Better Choices, Better Health—Ke Ola Pono Program. Surveys indicate that overall participants in our classes report increased strength and aerobic exercise six months after completion. As a result they also report less visits to physicians' offices and emergency rooms as well as less pain, fatigue and shortness of breath. b. By June 2018, at least eight more Lay Leaders will be trained. On September 13,2017, a Lay Leader Training was held at the West Hawaii Civic Center where five new Lay Leaders received their certification in the Diabetes Self-Management program. In March,2018, Office of Aging organized a Lay Leader Training for the Chronic Disease Self-Management program where five additional individuals were trained. For the period of July 1,2017 through June 30,2018 a total of ten Lay Leaders were certified to teach through our Better Choices Better Health program which will enable us to offer more classes to our 60+population in fiscal year 2019. Forging partnerships and alliances that will give impetus to meeting Hawai`i's greatest challenges of the aging population. 2. Fully-Operational Aging and Disability Resource Center a. By June 2018, HCOA's (Hawaii County Office of Aging) ADRC (Aging and Disability Resource Center)will be fully-operational, all while the State honors HCOA's business and clinical model of services, and ADRC staffing will parallel the demand for services. Final Status Report on Program Objectives for FY 2017-18 1 AGING AGING The State EOA has not been able to come back for a review of our ADRC's fully-functional status.Both ADRC sites in Hilo and Kona are staffed and providing person-centered information & referral/assistance and options counseling. ADRC operations continue to satisfy the State's ADRC process requirements. b. By June 2018, a 2%increase in call-ins and walk-ins will be expected at both the East and West Hawai`i ADRC. Total annual walk-in and call-in contacts increased 24% over the last State fiscal year.Additional Aging and Disability Services Specialist, STEP workers, and RSVP volunteers have enabled the ADRC to better respond to requests for information and referrals. Developing a statewide ADRC system for older adults and their families to access and receive Short/Long Term Support Services (S/LTSS) within their respective counties. 3. Improved access to Aging and Disability Resource Center Services a. By June 2018, 8-out-of 10 individuals (80%)who make contact with any of the ADRC sites will have their questions and concerns answered to their liking, and 9-out-of 10 individuals (90%) will perceive services as delivered in a professional manner with respect and aloha. 97% of the ADRC clients surveyed reported agreement or strong agreement of satisfaction with the ADRC staff that they worked with. Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Short/Long Term Services and Supports, including supports for families and caregivers. 4. Home and Community Based Services and Caregiver Support a. By June 2018, HCOA(through its case management contracted provider)will meet the service needs of 350 consumers of which at least 80%will remain in their home three months following formal services. Final Status Report on Program Objectives for FY 2017-18 2 AGING AGING 440 individuals received 8,198 hours of case management services through our contracted service provider. Because clients are coming in with more chronic illness, a larger percentage are being transferred to a higher level of care like a nursing home or hospice,therefore current data shows that approximately 42.3% of seniors remain in their home after discharge. b. By June 2018, caregiver supports and services will increase by 2%. In 2018, HCOA will reach the following caregivers: 300 conference participants; at least 50 hours of counseling,peer support groups and training; 50 caregivers receiving respite services; and at least 25 consumers receiving care giving supplemental services. In July 2017, Office of Aging partnered with AARP to hold a Caregiver Conference at the Church of Holy Cross in Hilo. This full day conference was attended by about 100 participants. In April 2018,through a partnership with Hawaii Community Caregiver Network the Office of Aging supported and participated in the Carousel of Care Caregiver Conference which was attended by 120 people. Both of these conferences educated caregivers on available home and community based services and supports with the aim of relieving caregiver burden and burnout. From July 1,2017 through June 30,2018 Office of Aging provided: • 161 sessions of counseling, peer support groups and/or training • 72 caregivers with respite services totaling 7,676 hours of respite relief • 42 consumers received caregiver supplemental services such as assisted transportation or assistive devices Optimizing the health, safety, and independence of Hawai`i's older adults. 5. Public Education and Protection a. By June 2018, at least 100 participants will be made aware of elder abuse and neglect. HCOA provided several presentations at the ADRC, including a presentation to Hawaii Island Legislative Delegation on elder abuse and neglect. In fiscal year 2018,we contracted with Hope Services to provide shelter to elders at risk for elder abuse. Through June 30,2018 this program provided 608 nights of protection for elders who otherwise would not be in a safe environment. Final Status Report on Program Objectives for FY 2017-18 3 AGING AGING b. A minimum of 2,060 units of legal services to an estimated 310 individuals provided to address the need for information about legal: advice, counseling, and representation. As a result, 80% of cases opened have satisfactory resolution. Approximately one senior per day is being referred to our contractor,Legal Aid Society of Hawaii,for legal assistance. Through this contract,we were able to provide 205 individuals with over 1,786 hours of legal services. Current results show that at least 80% of recipients of this service are satisfied. c. By June 2018, a minimum of 4,200 householders, physician offices, and organizations receive the monthly publication called the "Silver Bulletin,"which aims to increase the knowledge of and access to benefits and programs for older individuals and their caregivers in Hawai`i County. The Silver Bulletin newsletter is now being completed leted bY volunteers. Because of this,we have reduced printing from 4,200 to about 3,000 and have allowed the option of receiving the Silver Bulletin via e-mail. We have also made each month's issue available on our website to reduce paper and mailing costs. Bulk copies are distributed to doctor's offices, organizations and departments throughout the County. Special Note: Contracts to the Elderly Activities Division,Department of Parks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Training and Employment • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Volunteer Services Final Status Report on Program Objectives for FY 2017-18 4 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. Since the Committee on People with Disabilities was formed in December 2017 they have advised the administration as follows: • Formal communication sent to Mayor Kim regarding Share Ride access to Kona residents with disabilities • Formal communication and committee discussion with Ms. Maria "Sole" Aranguiz of the Mass Transit Authority regarding taxi companies and increasing participation for the share ride program,para transit limits in Kona and areas outside of Hilo proper, bus stop inaccessibility, and share ride equality for Kona residents with disabilities. • Committee representative in County roundtable discussion on the accessibility of County websites. 2. Work with disabilities community to help improve education and public awareness. In fiscal year 2018, the Committee helped to improve education and public awareness by: • Participating in community meetings to share with and gather information from of the National Foundation of the Blind (Kona chapter),Aloha Independent Living Hawaii Disability support group, Disability Rights Hawaii advocacy group,Deep & Beyond (adaptive recreation group),Full Life (non-profit supporting people with developmental disabilities), Statewide Independent Living Council,Bayada (community-based program skills training), and the White Cane walk in Hilo (vision disability sensitivity event). • Increasing community outreach to the Kona residents by including committee meeting notices in the WestHawai`i Today newspaper. • Facilitating communication between the Hawaii County Parks and Recreation and the Office of Aging to increase public awareness of the availability of the Beach Wheelchairs. Article promoting the Walk and Roll Beach Wheelchair Program was announced in the Silver Bulletin publication (April 2018). Final Status Report on Program Objectives for FY 2017-18 5 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 3. Continue to improve accessibility of County facilities and programs for people with disabilities. • Committee addressed beach access to Richardson Park in collaboration with the ADA Recreation Specialist of the County Parks and Recreation Department • Sub-Committee addressed accessibility of camping facilities,picnic tables and cots of the Mauna Kea Recreations Center, and the County Zoo access. • Sub committees created to address key areas of concern regarding disability access to County facilities, programs or services. The five sub-committees are: Communication -Access and Outreach,Homeless Housing- access for persons with mental health challenges,Parking Enforcement,Park and Recreation, and Transportation. Final Status Report on Program Objectives for FY 2017-18 6 CIVIL DEFENSE A CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Complete the annual review and update of all Hawai'i County Civil Defense Agency Emergency Operations Guides and Response Plans. In progress; 25 % complete. Emergency Operations Plan (EOP) revision will be based on After Action Report/Improvement Plan for Kilauea Lower East Rift Zone Event (KLERZ). 2. Maintain a County of Hawai'i disaster and hazard training plan and schedule to facilitate the annual review and exercise of high-risk hazard(Tsunami, Hurricane, and Earthquake) emergency operations guides and response plans. In progress; 25% complete. Multi-year Training and Exercise Plan (MTEP) draft completed; Hawaii Police and Fire Departments have agreed to participate in the plan. 3. Develop and maintain a community education and outreach program to encourage and foster resiliency through: Integration of community participation in the elements of disaster management; more effective Communication and Coordination with community groups and organizations; Empowering communities to develop and implement strategies at their level to improve resiliency. This outreach effort will refer to the acronym"ICE"that highlights the tenets of Integration, Communication/Coordination, and Empowerment. In progress; 50% complete. Practical experience working with many community associations in the Puna District accomplished many goals. Training and outreach in other districts not done due to KLERZ response. Community Emergency Response Team training resumes this month. 4. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web-based platforms to post and disseminate emergency information. In progress; 33% complete. Options to replace the current mass notification system (which include the current system) have been reviewed. Will begin purchasing process for the system this month. Six Month Progress Report on Program Objectives for FY 2018-19 1 CIVIL DEFENSE AGENCY CIVIL DEFENSE 5. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. c. Facilitate, submit,track, and process requests for assistance (RFA's) and or requests for information(RFI's) during emergency operations and the activation of the Emergency Operation Center(EOC). d. Conduct and facilitate preliminary damage assessments during emergencies and disasters. e. Inventory and track all local (Hawai'i Island) disaster response resources. In progress; 50% complete. Inventory tracking system has been acquired (Salamander); data upload in progress. Information tracking system (Arc-GIS based) under development. 6. Conduct and annual review of existing and new facilities being designated or considered as emergency shelters in partnership with the Department of Education, American Red Cross, Hawai'i County Department of Parks and Recreation, and with the Hawaii Emergency Management Agency. Not started. American Red Cross has a 100% change of staff on Big Island; will review lessons learned from KLERZ before moving forward. 7. Continue to participate in the administration of the County of Hawai'i Radio System Upgrade Project. In progress; 75% complete. Replacement tower (Na'alehu) and additional tower (Ocean View) are entering construction phase. 8. Continue to administer the Department of Homeland Security Grant Program for the County of Hawai'i as administered by the Hawaii Emergency Management Agency and the State Department of Defense. Utilize Homeland Security funds to enhance the Emergency Operations Center (EOC), develop EOC continuity and contingency plans, develop programs to integrate social media into our operations and develop supply caches throughout the county in support of shelters and mass care initiative. In progress; 50% complete. Open grants on target for obligations; new grant year process begins this month. Six Month Progress Report on Program Objectives for FY 2018-19 2 CIVIL DEFENSE AGENCY CIVIL DEFENSE 9. Conduct annual review and update of hazard maps to include but not limited to the tsunami evacuation maps and provide updates to appropriate departments and agencies on an annual basis. Not started. Will be done as part of the Multi-Hazard Mitigation Plan review. 10. Identify and develop a siren installation, upgrade, repair, replacement, and preventative maintenance program in accordance and coordination with Hawai'i Emergency Management Agency Capital Improvements Program(CIP) Funding plan and through private subdivision developers. In progress; 50% complete. Nine of Eighteen siren upgrades or new installations scheduled for this year have been completed. Six Month Progress Report on Program Objectives for FY 2018-19 3 This page intentionally left blank CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Complete the annual review and update of all Hawaii County Civil Defense Agency p p g Y Emergency Operations Guides and Response Plans. Currently in progress. Approximately 75% completed. Due to the Eruption Response,we were unable to fully complete this goal. 2. Maintain a County of Hawai`i disaster and hazard training plan and schedule to facilitate the annual review and exercise of high risk hazard (Tsunami, Hurricane, and Earthquake) emergency operations guides and response plans. Currently in progress. Approximately 75% completed. Due to the Eruption Response,we were unable to fully complete this goal. 3. Develop and maintain a community education and outreach program to encourage and foster resiliency through: Integration of community participation in the elements of disaster management; more effective Communication and Coordination with community groups and organizations; Empowering communities to develop and implement strategies at their level to improve resiliency. This outreach effort will refer to the acronym "ICE"that highlights the tenets of Integration, Communication/Coordination, and Empowerment. Currently in progress. Approximately 50% completed. Due to the Eruption Response,we were unable to fully complete this goal. 4. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web based platforms to post and disseminate emergency information. Currently in progress. Approximately 90% complete. Due to the Eruption Response,we were unable to fully complete this goal. Final Status Report on Program Objectives for FY 2017-18 1 CIVIL DEFENSE AGENCY CIVIL DEFENSE 5. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. c. Facilitate, submit, track, and process requests for assistance (RFA's) and or requests for information(RFI's) during emergency operations and the activation of the Emergency Operation,Center(EOC). d. Conduct and facilitate preliminary damage assessments during emergencies and disasters. e. Inventory and track all local (Hawai`i Island) disaster response resources. In progress.Approximately 95% Complete. Due to the Eruption Response,we were unable to fully complete this goal. 6. Conduct an annual review of existing and new facilities being designated or considered as emergency shelters in partnership with the Department of Education, American Red Cross, Hawai`i County Department of Parks and Recreation, and with the Hawaii Emergency Management Agency. In progress. Approximately 95% Complete. Due to the Eruption Response,we were unable to fully complete this goal. 7. Continue to participate in the administration of the County of Hawai`i Radio System Upgrade Project. Project is in progress and remains at Approximately 90% complete. Due to the Eruption Response,we were unable to fully complete this goal. Final Status Report on Program Objectives for FY 2017-18 2 CIVIL DEFENSE AGENCY CIVIL DEFENSE 8. Continue to administer the Department of Homeland Security Grant Program for the County of Hawai`i as administered by the Hawaii Emergency Management Agency and the State Department of Defense. Utilize Homeland Security funds to enhance the Emergency Operations Center(EOC), develop EOC continuity and contingency plans, develop programs to integrate social media into our operations and develop supply caches throughout the county in support of shelters and mass care initiative. In progress and remains at approximately 90% complete. Due to the Eruption Response,we were unable to fully complete this goal. 9. Conduct annual review and update of hazard maps to include but not limited to the tsunami evacuation maps, and provide updates to appropriate departments and agencies on an annual basis. Due to the lack of dedicated GIS support to the department,this project continues to experience delays. The development of draft maps and eventual final maps is contingent upon GIS support. Dedicated GIS support continues to hamper completion of this Goal. 10. Identify and develop a siren installation,upgrade, repair,replacement, and preventative maintenance program in accordance and coordination with Hawai`i Emergency Management Agency Capital Improvements Program(CIP)Funding plan and through private subdivision developers. Approximately 90% complete. Installation of new sirens is ongoing. Final Status Report on Program Objectives for FY 2017-18 3 This page intentionally left blank 3 CORPORATION COUNSEL CORPORATION COUNSEL LITIGATION DIVISION �_. � _.. .�... ,.. .. 1. Offer training opportunities to each litigator at least twice a year,to provide them with tools to effectively represent the County and its employees. Litigators are receiving appropriate training. 2. Have at least monthly litigation meetings to review the status of cases,hear concerns and provide training and guidance. Meetings have taken place to review the status of cases, hear concerns, and provide training and guidance. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. The litigators have been monitoring pending lawsuits and settlement is only recommended when it is in the best interests of the County. Six Month Progress Report on Program Objectives for FY 2018-19 1 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. Due to limited funding,the Counseling& Drafting(C&D) attorneys received appropriate training through local and web-based opportunities. 2. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. 879 documents were reviewed, of which 97.50%were reviewed within seven days. 3. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 20 documents were drafted, of which 85%were completed within 21 days. 4. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 172 legal opinions were drafted, of which 87.80% were completed within 21 days. 5. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects, which are time-and resource-consuming. For requests not requiring a formal written response or extensive research,to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects, to the extent possible, requests shall be completed within the time frame allocated for the project. 72 miscellaneous requests for legal assistance were researched and responded to, of which 88.90% were completed within 21 days. 85 long term projects were worked on. Six Month Progress Report on Program Objectives for FY 2018-19 2 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 6. Training for County Officers and Employees, and Board and Commission Members. The department (both litigators and counseling and drafting attorneys) will provide training for at least 500 County officers, employees, officials, and members of boards and commissions, on relevant requirements and changes in law. Each attorney will conduct at least two training sessions. 308 County officers, employees, officials and members of boards and commissions attended training provided by this office. 7. Risk Management/Mitigation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. C&D attorney and Claims Investigator attend and report at Risk Management meetings. C&D attorneys also assist departments with risk management and on a case mitigation bycase basis. g Six Month Progress Report on Program Objectives for FY 2018-19 3 CORPORATION COUNSEL BOARD OF ETHICS Review all requests for opinions in a prompt manner. During the period July 1,2018 to December 31, 2018,the Board did not have any informal advisory opinion requests. In this period,the following occurred: • One informal advisory opinion was withdrawn. • One formal opinion is pending. • There were no investigations or investigative hearings held. Six Month Progress Report on Program Objectives for FY 2018-19 4 CORPORATION COUNSEL LITIGATION DIVISION 1. Offer training opportunities to each litigator at least twice a year,to provide them with tools to effectively represent the County and its employees. Litigators are receiving appropriate training at least twice a year. Two litigation attorneys were able to attend training provided by the International Municipal Lawyers Association ("IMLA"). IMLA provides unique training to attorneys practicing municipal law, and this training opportunity is only provided on the mainland. In addition, one litigator was able to attend training provided by the National Institute for Trial Advocacy("NITA"). NITA provides intensive and unique training which builds trial skills that are essential for litigators, and is also only available on the mainland. 2. Have at least monthly litigation meetings to review the status of cases, hear concerns and provide training and guidance. Informal litigation meetings have taken place, however, they are not done on a monthly basis. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. The litigation team properly monitored pending lawsuits and settlement was recommended only when justified. 4. Revise and update forms relative to representation of multiple defendants in a single matter in order to provide timely and accurate disclosure of potential conflicts and ensure compliance with the Rules of Professional Conduct. Forms have been updated. Final Status Report on Program Objectives for FY 2017-18 1 CORPORATION COUNSEL • COUNSELING & DRAFTING DIVISION 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. Counseling and Drafting attorneys are receiving appropriate training at least twice a year. The attorneys were able to take advantage of web-based or online training as well as attend training on Oahu. 2. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. 1,604 documents were reviewed, of which 96.6%were reviewed within seven days. 3. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 106 documents were drafted, of which 82.1% were completed within 21 days. 4. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75%of requests shall be completed within 21 business days. 501 legal opinions were drafted, of which 83.2%were completed within 21 days. 5. Miscellaneous Requests for Legal Assistance,including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects, which are time-and resource-consuming. For requests not requiring a formal written response or extensive research,to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects,to the extent possible, requests shall be completed within the time frame-allocated for the project 143 requests for legal assistance were researched and responded to, of which 82.5% were completed within 21 days. In addition, 644 Long Term Projects were worked on. Final Status Report on Program Objectives for FY 2017-18 2 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 6. Training for County Officers and Employees, and Board and Commission Members. In an effort to be proactive and keep our clients informed of relevant legal requirements and changes in the law,the Division will provide various trainings for at least 500 County officers and employees. Each attorney will provide at least one training. 900 County officers and employees attended training offered by this department. 93% of the attorneys provided at least one training. 7. Risk Management/Mitigation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. The department is present at all Risk Management meetings and presents claim information for the relevant time period to inform and educate the affected departments and agencies. Final Status Report on Program Objectives for FY 2017-18 3 CORPORATION COUNSEL BOARD OF ETHICS Review all requests for opinions in a prompt manner. During the fiscal year July 1,2017 to June 30,2018,the Board of Ethics received one new petition and five informal advisory opinion requests. In this time period, the following occurred: • One petition was dismissed. • Decisions were rendered on three requested informal advisory opinions. Opinions were approved with no violation to the Hawaii County Code 2-84 (Conflict of Interest). • One request for an informal advisory opinion was withdrawn. • Two petitions deferred from FY2016-2017 were dismissed. • One informal advisory opinion was received in FY 2017-2018, but is still pending on the availability of the petitioner to appear. For FY 2017-2018,the Board of Ethics estimated that there would be 15 petitions for opinions, and one was received. An estimate of 18 informal advisory opinions was projected, and five requests were received. Final Status Report on Program Objectives for FY 2017-18 4 COUNTY COUNCIL + COUNTY CLERK COUNTY COUNCIL/CLERK ._ .. .._COUNCIL/CLERK Council and Committee Services Section 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for 13 Council meetings and 54 Committee meetings held in the first half of the fiscal year. 2. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services copied 29 DVDs in the first half of the fiscal year. 3. Make available online each bill and resolution received for consideration by the Council or its Committees, and ordinances once adopted. In the first half of the fiscal year, 62 bills, 127 resolutions, and 46 ordinances were made available online. 4. Make Council and Committee meeting video archives available online within a reasonable time after the meetings. All Council and Committee meeting video archives have been made available online two days after the meetings. 5. Provide final votes on Council and Committee agenda items within a reasonable length of time after the meetings. Final votes on Council and Committee agenda items have been provided within two days after the meetings. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. Staff has reproduced 1,482,285 black and white copies and 117,668 color copies of various documents. Six Month Progress Report on Program Objectives for FY 2018-19 1 COUNTY COUNCIL/CLERK COUNCIL/CLERK 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. Staff has posted/mailed 177,040 pieces of mail. Legislative Research Branch 1. Complete review and preparation of all amendments and subsequent drafts of the Operating and Capital Budgets within established deadlines. The budget review for FY 2019-20 will begin in March 2019; however, the budgets cannot be amended until May. 2. Complete review of non-complex bills,resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. In the first-half of the fiscal year,LRB reviewed 104 resolutions, 8 bills, and 43 proposed amendments to legislation on Council and Committee agendas. LRB staff also assisted in preparing seven drafts of Bill No. 108, a piece of complex legislation relating to short-term vacation rentals. All reviews were completed in a timely manner based on the content and complexity of the legislation. 3. Provide research assistance to the Clerk and Council, as requested and time permitting,relating to substantive as well as procedural matters. All LRB staff assisted in staffing the 2018-2020 Hawaii County Charter Commission. This included providing a staff person that served as Commission Secretary, staffing an ad hoc committee, providing staff support during Commission meetings, providing drafting and research assistance, compiling and maintaining a list of amendments proposed by the Commission, and providing other assistance to the Commission and the Commission Analyst as needed. 4. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research assistance. LRB is providing drafting assistance to the Executive Branch relating to legislation that would extract and consolidate the administrative provisions from the building,plumbing, and electrical codes. Six Month Progress Report on Program Objectives for FY 2018-19 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK 5. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances, pursuant to Hawai`i County Code, Section 2-153. Supplement 4 was published and distributed in July 2018 and included all ordinances that took effect through June 30,2018. Supplement 5 will be published and distributed in January 2019,which will include ordinances that took effect through December 31,2018. 6. Update the Council-Clerk's website to include revisions to the Hawai`i County Code in the interim between supplements, revisions to the Hawai`i County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. The Council-Clerk's website was updated as follows: (1) the Hawaii County Code was updated eight times, (2) the 2016 Hawaii County Charter was replaced with the 2018 edition,which includes the two Charter amendments approved by voters in the 2018 General Election, and (3) the 2016-2018 Rules of Procedure and Organization of the Council of the County of Hawaii was replaced to reflect the new term,2018-2020, and revised Standing Committees. 7. Draft ballot questions during an election year for any proposed amendments to the Hawai`i County Charter to be placed on the General Election ballot and update the Charter to incorporate any amendments passed by the voters. LRB assisted with the ballot questions for two Charter amendments that created additional requirements of the Salary Commission and the requirement of fiscal impact statements for any proposed amendments to the Charter, both of which were approved by the voters in the 2018 General Election. The 2016 County Charter was updated to include the voter-approved amendments and 252 copies of the new 2018 edition were printed and distributed. 8. Monitor the State Legislative Session, compile an extensive list of bills that are of significant interest to the County, and provide daily reports to the Council on all activity for those bills throughout the legislative session. Tracking of the 2019 Legislative Session will begin in January,the second half of the fiscal year. Six Month Progress Report on Program Objectives for FY 2018-19 3 COUNTY COUNCIL/CLERK COUNCIL/CLERK 9. Conduct training classes for Council district staff on legislative drafting and budget procedures/amendments. A brief one-on-one training was conducted for new district staff; a more detailed training on legislative drafting and budget procedures/amendments will be conducted in the second half of this fiscal year. 10. Prepare and distribute at least one informational brochure or other educational material relating to the legislative process. Distributed the informational booklet"Your County Government" to all new Council Members and their staff. Updated the booklet to reflect the current Council term and new Council Members,which has been submitted for printing and will be distributed in January. • Six Month Progress Report on Program Objectives for FY 2018-19 4 COUNTY COUNCIL/CLERK ELECTIONS 1. Recruit and train staff for implementation of same-day voter registration at all precincts in the County. There were 218 Chairperson/Voter Assistance Officials trained to,assist voters with same day voter registration at the polling places; six Control Center Operators were trained to provide support to all Chairperson/Voter Assistance Officials with same day voter registration. 2. Provide voter education and voter registration presentations at all public and private high schools in the County. Eleven high schools were contacted and offered the opportunity to participate in the presentation, of which seven high schools participated. 3. Contact the University of Hawai`i to implement early-voting sites on its campuses in Hilo and Kona. This has not been met and is not feasible at this time. 4. Implement and transition from the City and County of Honolulu mainframe system to an internet-based system (Total Vote). The implementation and transition from City and County of Honolulu mainframe to an internet-based system (Total Vote) has been met,and the changeover went smoothly. Six Month Progress Report on Program Objectives for FY 2018-19 5 r This page intentionally left blank COUNTY COUNCIL/CLERK COUNCIL/CLERK Council and Committee Services Section 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for the 25 Council meetings and 100 Committee meetings held in the fiscal year. 2. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services has copied 62 DVDs in the fiscal year. 3. Provide copies and access to Council records and Clerk documents upon request by the public, departments, and elected officials in a timely manner and as required by law. Staff has received 24 requests from the public for assistance and research; all requests were fulfilled in a timely manner. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. The Support Services Division has reproduced 3,329,580 black and white copies and 361,493 color copies of various documents including maps,booklets, and posters. 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. The Division posted/mailed 302,944 pieces of various weights,which included mail from the West Hawaii Civic Center. Postage rates were increased effective January 21,2018. Final Status Report on Program Objectives for FY 2017-18 1 COUNTY COUNCIL/CLERK COUNCIL/CLERK Legislative Research Branch 1. Complete review of bills, resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. LRB reviewed 295 resolutions,38 bills, 117 proposed amendments to legislation before the Council, and three miscellaneous reviews. All reviews were completed in a timely manner based on the content and complexity of the legislation. 2. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research services. LRB assisted with drafting, analysis, and/or research on six proposed pieces of legislation from the administration. 3. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances,pursuant to Hawai`i County Code, Section 2-153. Supplement 2 of the County Code was published, distributed, and placed online in July 2017 and Supplement 3 in January 2018. These supplements include ordinances that took effect through December 31,2017. 4. Update the Council-Clerk's website to include revisions to the Hawai`i County Code in the interim between supplements, revisions to the Hawaii County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. The Council-Clerk's website was updated to improve access to the Hawaii County Code and to enhance user experience. LRB implemented a new tracking log to facilitate timely updates to the Hawaii County Code,which was updated 16 times during the fiscal year. There were no revisions to the Hawai`i County Charter or to the Rules of Procedure and Organization of the Council of the. County of Hawai`i. Final Status Report on Program Objectives for FY 2017-18 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK 5. Draft ballot questions during an election year for any proposed amendments to the Hawai`i County Charter to be placed on the General Election ballot, and update the Charter to incorporate any amendments passed by the voters. Drafted ballot questions for two proposed amendments to the County Charter regarding the creation of additional requirements of the Salary Commission and the requirement of fiscal impact statements for any proposed amendment to the County Charter. 6. Conduct training classes for district staff on legislative drafting and budget procedures/amendments. Conducted one training class on budget procedures and amendments for district staff. 7. Monitors the State Legislative Session by compiling an extensive list of bills that are of significant interest to the County and then providing daily reports to the Council on all activity for those bills throughout the legislative session. At the start of the 2018 Legislative Session,LRB reviewed 1,565 senate bills and 1,533 house bills and narrowed the tracking list to 263 bills (106 house bills/157 senate bills) that were deemed as most likely to have an impact on Hawaii Coun the 263trackedsenate Of h bills,five sena a bills and five house bills were passed by the Legislature and transmitted to Governor David Ige for his consideration. The five senate bills and five house bills transmitted to the Governor are now Acts. 8. Assist the Clerk and Council with reviewing all amendments to the Operating and Capital Budgets and transmitting all amended drafts. Assisted the Clerk and Council with the budget review process,which included the submittal of 176 nonprofits to be included in the Operating Budget, review and transmittal of 30 budget amendments, and the compilation and submittal of the Capital Budget,Drafts 3 and 4. Final Status Report on Program Objectives for FY 2017-18 3 COUNTY COUNCIL/CLERK ELECTIONS 1. Recruit and train individuals for implementation of same day voter registration at all precincts in the County. There were 218 Chairperson/Voter Assistance Officials trained to assist voters with same day voter registration at the polling places; six Control Center Operators were trained to provide support to all Chairperson/Voter Assistance Officials with same day voter registration. 2. To provide voter education and voter registration presentations at all public and private high schools in the County. Eleven high schools were contacted and offered the opportunity to participate in the presentation, of which seven high schools participated. 3. To conduct informational sessions with nonprofit organizations to encourage participation as election day volunteers. There were 133 nonprofit organizations contacted to participate in the informational sessions, of which six organizations participated. 4. To conduct outreach with community organizations to promote and educate voters on the Online Voter Registration System. Outreach sessions were held at senior centers and community outlets in all districts in the County. Information was provided on the Online Voter Registration System. Final Status Report on Program Objectives for FY 2017-18 4 5 l COUNTY PHYsIcIANs COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County departments and agencies diligently as in the past. Responds to inquiries regarding medical matters. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County diligently as in the past. Ongoing. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank J ELDERLY AcTMTIES 1 ro ELDERLY ACTIVITIES COORDINATED SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health,personal dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. Provided I &A services to 1,501 older adults. 2. Provide Outreach Services to 900 adults. Provided outreach services to 452 seniors. 3. Provide Transportation Services to 1,000 older adults and accomplishing 34,000 trips annually. Provided transportation services to 932 older adults accomplishing 17,388 trips. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. Provided transportation services to 27 disabled individuals and accomplished 436 trips. 5. Provide and complete 2,000 Referrals. Provided and completed 1,220 referrals. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. Provided 3,167.75 hours of chore services. Six Month Progress Report on Program Objectives for FY 2018-19 1 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Provide a variety of opportunities for retired and senior persons aged 55 or older to participate more fully in the life of their community through significant volunteer services. 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,000 persons 55 years and older. 1,267 RSVP volunteers served in volunteer assignments. 2. Assist significantly in meeting community needs by providing 100,000 hours of volunteer service. RSVP volunteers provided 59,287 hours of volunteer service. 3. Facilitate volunteer services through 140 volunteer stations. RSVP volunteers provided hours through 191 volunteer stations. 4. Provide 95 volunteers to assist in Food Basket Distribution. 77 RSVP volunteers assisted in the Food Basket Distribution. 5. Provide 20 volunteers to assist in Hawai`i County Nutrition Meals—On-Wheels Program. 17 RSVP volunteers assisted in Hawaii County Nutrition Meals-On-Wheels program. 6. Provide 15 volunteers to assist in AARP's Tax Preparation Program. No RSVP volunteers assisted in AARP's Tax Preparation Program. (Program to start in 3rd quarter.) 7. Provide 60 volunteers to assist the Blood Bank of Hawai`i at community blood drives. 53 RSVP volunteers assisted in Blood Bank of Hawaii at community blood drives. Six Month Progress Report on Program Objectives for FY 2018-19 2 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM 8. Provide 50 volunteers to assist the Hawai`i State Department of Education with in- school support. 51 RSVP volunteers assisted in Hawaii State Department of Education with in-school support. 9. Provide ten volunteers to assist Under His Wings' Homeless Services. Five RSVP volunteers assisted in Under His Wings' Homeless Services. Six Month Progress Report on Program Objectives for FY 2018-19 3 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services To provide 60,000 nutritious meals, each containing a third of the U.S. RDA,to 900 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawai`i County by June 30, 2018. There were 31,809 nutritious meals served to 849 seniors at our congregate nutrition sites. Home Delivered Meal Service (Meals on Wheels) To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA,to 300 frail, homebound older individuals, aged 60 and older, throughout Hawai`i County by June 30, 2018. There were 55,826 meals delivered to 525 homebound seniors. Six Month Progress Report on Program Objectives for FY 2018-19 4 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs byfiscal year's end. J Six enrollees were placed into unsubsidized jobs. 2. Provide services to a cumulative total of 38 enrollees by fiscal year's end. Services were provided to 38 enrollees. 3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by fiscal year's end. Conducted 31 work site visits. Six Month Progress Report on Program Objectives for FY 2018-19 5 This page intentionally left blank ELDERLY ACTIVITIES --.. ._.COORDINATED_ SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health,personal dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. CSE provided information & assistance services to 3,222 (92.0%) seniors in 12 months. 2. Provide Outreach Services to 900 adults. CSE provided outreach services to 910 (101.1%) seniors in 12 months. 3. Provide Transportation Services to 1,000 older adults and accomplishing 34,000 trips annually. CSE provided transportation services to 1,198 (119.8%) seniors and accomplished 38,700 (113.8%)trips in 12 months. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. CSE provided transportation services to 60 (100.0%) disabled individuals and accomplished 1,727 (191.9%)trips in 12 months. 5. Provide and complete 2,000 Referrals. CSE provided and completed 4,987 (249.3%) referrals in 12 months. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. CSE provided 6,955 (139.1%) chore hours in 12 months. Final Status Report on Program Objectives for FY 2017-18 1 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Provide a variety of opportunities for retired and senior persons aged 55 or older to participate more fully in the life of their community through significant volunteer services. 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,000 persons 55 years and older. 1,263 RSVP volunteers (126.3%) served in volunteer assignments. 2. Assist significantly in meeting community needs by providing 100,000 hours of volunteer service. RSVP volunteers provided 114,121 hours (114.1%) of volunteer service. 3. Facilitate volunteer services through 140 volunteer stations. RSVP volunteers provided hours through 203 (145.0%)volunteer stations. 4. Provide 100 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition Program. No RSVP volunteers (0.0%) assisted in Food Basket's Senior Farmers' Market Nutrition Program. (This program has been discontinued.) 5. Provide 40 volunteers to assist in Food Basket's Brown Bag Food Distribution. o No RSVP volunteers (0.0%) assisted in Food Basket's Brown Bag Food Distribution. (This program has been discontinued.) 6. Provide ten volunteers to assist in Hawai`i County Nutrition Meals—On-Wheels Program. Twenty eight RSVP volunteers (280.0%) assisted in Hawaii County Nutrition Meals-On-Wheels program. • 7. Provide ten volunteers to assist in AARP's Tax Preparation Program. Fifteen RSVP volunteers (150.0%) assisted in AARP's Tax Preparation Program Final Status Report on Program Objectives for FY 2017-18 2 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM 8. Provide 30 volunteers to assist the Blood Bank of Hawai`i at community blood drives. Eighty RSVP volunteers (266.6%) assisted in Blood Bank of Hawaii at community blood drives 9. Provide 50 volunteers to assist the Hawai`i State Department of Education with in- school support. Sixty eight RSVP volunteers (136.0%) assisted in Hawaii State Department of Education with in-school support. 10. Provide ten volunteers to assist Under His Wings' Homeless Services. Twelve RSVP volunteers (120.0%) assisted in Under His Wings' Homeless Services. Final Status Report on Program Objectives for FY 2017-18 3 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services To provide 60,000 nutritious meals, each containing a third of the U.S. RDA,to 900 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawai`i County by June 30, 2018. As of June 30,2018,there were 60,716 congregate meals served to 966 seniors. This is 101.2% of our objective for congregate meals and 107.3% of our objectives for seniors served at congregate sites. Home Delivered Meal Service (Meals on Wheels) To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA,to 300 frail, homebound older individuals, aged 60 and older,throughout Hawai`i County by June 30, 2018. As of June 30,2018,there were 84,209 "Meals on Wheels" delivered to the homes of 577 homebound seniors. This is 140.3% of our objective for home delivered meals and 192.3% of our objective for seniors served. Final Status Report on Program Objectives for FY 2017-18 4 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs by fiscal year's end. Six enrollees (120%) have been placed into unsubsidized jobs. 2. Provide services to a cumulative total of 39 enrollees by fiscal year's end. Services were provided to 94 enrollees (241%). 3. Visit each enrollee at his/her work site twice a year. Conduct 40 work site visits by fiscal year's end. Conducted 66 work site visits (165.0%). Final Status Report on Program Objectives for FY 2017-18 5 This page intentionally left blank ENVIRONMENTAL MANAGEMENT ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Establish sewer fee rates at a level to cover expenses of operations,maintenance, repairs and replacements. Sewer fee rates are not adequate to cover all planned expenses of operations, repairs and maintenance. The last sewer fee rate increase was in 2002 and current rates have not kept up with the increasing cost of operation, repair and maintenance of equipment and infrastructure that continues to deteriorate over time due to age. A rate study has been completed and the proposed sewer rate increases are before the County Council under Bill 210. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles are projected to be sufficient to maintain current operating expenses for FY2018-19. 3. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Wastewater has decreased by 1%, going from 70 days in FY2017-18 to 69 days. The percentage of balances over 90 days past due has remained at 47% from FY2017-18. Ordinance No. 14- 136 was passed by the County Council and provides authorization for the Department of Water Supply (DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is drafting administrative rules for implementing water shut-off for non-payment of sewer fees. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment plans to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. Six Month Progress Report on Program Objectives for FY 2018-19 1 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 4. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Solid Waste has decreased by 16%, going from 43 days in FY2017-18 to 36 days. The percentage of balances over 90 days past due has decreased by 25%, going from 8% in FY2017-18 to 6%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Six Month Progress Report on Program Objectives for FY 2018-19 2 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Establish sewer fee rates at a level to cover expenses of operations, maintenance, repairs and replacements. Sewer fee rates are not adequate to cover all planned expenses of operations, repairs and maintenance. The last sewer fee rate increase was in 2002 and current rates have not kept up with the increasing cost of operation,repair and maintenance of equipment and infrastructure that continues to deteriorate over time due to age. We have procured a consultant who is assisting in revenue requirement analysis, an updated user fee rate and schedule of increases. This sewer rate study is being finalized. The consultant is tasked with assisting the department in presenting to Council and the community the request for a sewer rate increase. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles were sufficient to maintain current operating expenses for FY 2017-18. 3. Improve the productivity and efficiency of the department through additional training and cross training. Continued the process of updating and/or documenting the various tasks each position performs as well as the processes and procedures associated with those tasks. Better documentation will assist with the training of new personnel and the cross training of existing staff. 4. Work to strengthen and standardize our contract terms and conditions. Continued to work to strengthen and standardize language in our contracts through careful review and consultation with the Purchasing Division and Corporation Counsel. 5. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. Final Status Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT ADMINISTRATION The average number of days in receivables for Wastewater has decreased by 11%, going from 79 days in FY16-17 to 70 days. The percentage of balances over 90 days past due has remained at 47% from FY 2016-17 to FY 2017-18. Ordinance No. 14-136 was passed by the County Council and provides authorization for the Department of Water Supply (DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is drafting administrative rules for implementing water shut- off for non-payment of sewer fees. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment plans to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. 6. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Solid Waste has decreased by 19%, going from 53 days in FY 2016-17 to 43 days. The percentage of balances over 90 days past due has decreased by 72%, going from 29% in FY 2016-17 to 8%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Final Status Report on Program Objectives for FY 2017-18 2 FINANCE FINANCE ADMINISTRATION/BUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for county financial personnel. Desired outcome is to provide a training media for financial support staff. Seven training sessions were conducted in the first six months of the fiscal year. They included an overview of the procurement process and an accounts training with various individuals including those in our Vehicle Registration and Licensing Administration division. The Budget Kickoff and training for all departments was held in September. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget,purchasing and real property tax related areas. The Vehicle Registration & Licensing and the Real Property Tax divisions conducted multiple educational outreach meetings with various community groups throughout the island. The department continues to supports a RPT Review Working Group and Ag Committee consisting of community members which have met a total of five times in the first six months of the fiscal year. 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or • changing regulations, rules and procedures that affect employee relations or benefits. • Supervisory training and support materials were distributed to the division managers monthly. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were two protests filed during the first six months of the fiscal year. We met the deadline as noted above. Six Month Progress Report on Program Objectives for FY 2018-19 1 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters,resolutions, and/or bills for the appropriate approvals and signatures for all fully-completed requests for council action received three days prior to the County Council's submittal deadlines. In the first half of FY 2018-19 the Office prepared 43 resolutions, 43 bills, 0 donation letters, and 74 transmittal letters on behalf of departments/agencies for County Council action. 2. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 14, 2018, the kickoff meeting for the FY 2019-20 budget was held for department heads, budget liaisons and fiscal staff of County departments and agencies. A Budget 101 class was held on September 24, 2018 to provide training on completion of budget documents. One-on-one training and ongoing assistance was provided to various departments/agencies as requested. 3. Receive and process County of Hawai`i nonprofit grant applications. Grant applications were prepared, advertised and posted on the county website. The deadline for FY 2019-20 grant applications is Thursday,January 31, 2019. Applications will then be processed and routed to the Council for fmal action. Six Month Progress Report on Program Objectives for FY 2018-19 2 FINANCE ACCOUNTS 1. Close FY 2017-18 books and issue final June 30 Budget Status Report by October 15, 2018, and determine the General Fund's fund balance by September 30, 2018. The FY 2017-18 books were closed on October 22, 2018 and the final June 30 Budget Status Report was issued on November 1,2018. The General Fund's fund balance was determined on October 15,2018. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association(GFOA) for the County's June 30, 2018 Comprehensive Annual Financial Report. Certificate of Achievement is in the process of being obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on October 22, 2018 and we then began closing the months in Fiscal Year 2019. We anticipate being able to meet this objective beginning with the December 2018 closing. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary: Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Six Month Progress Report on Program Objectives for FY 2018-19 3 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within 7 working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being preaudited and all required payroll tax forms and returns are being filed on time. • Six Month Progress Report on Program Objectives for FY 2018-19 4 FINANCE PURCHASING 1. Use technology effectively by processing 95% of all IFBs; RFPs and RFQs using Public Purchase, the division's chosen e-procurement system. The Purchasing Division used Public Purchase to process 98% of the IFB,RFPs and RFQs electronically, increasing vendor participation and reducing paper filing. 2. Use technology effectively by processing 80% of all documents electronically to the depai linents, agencies and public by using Public Purchase, Eden, Laserfiche or email. The Purchasing Division processed 85% of documents electronically to the departments. This includes preparing and approving bid documents, receiving and evaluating bid documents and distributing signed contract documents. All Purchasing Division procurement documents are maintained electronically,with the hardcopy signed contract filed. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding(IFBs or RFPs) 90% of the time within 60 days of receipt of the request. The Purchasing Division processed 95% of the draft specifications with sixty days of receipt. In addition, the division has combined"like" type purchases during this time period, allowing for savings due to these combined purchases. •4. Provide outstanding customer service to departments and agencies for purchases less • than the formal bidding limits,by completing the request for quotation process 95% of the time within ten working days of receipt. The Purchasing Division processed 97% of request for quotation requests within twenty days of receipt. The Division was able to achieve greater efficiency by using Public Purchase to regenerate prior requests so unnecessary research and typing is not required. • 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. Six Month Progress Report on Program Objectives for FY 2018-19 5 FINANCE PURCHASING The Purchasing Division processed 95% of routine documents within two working days. If possible, electronic documents are requested and electronic signatures are used to increase the timeliness of the response. 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly, two classes required for supervisory staff. During this period staff attended training classes from both State and Federal sources for procurement related to disasters and potential FEMA reimbursement. Six Month Progress Report on Program Objectives for FY 2018-19 6 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds are invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. At halfway point, interest income is 100% of the budgeted goal. 4. Reconcile monthly statements within 30 days of receipt Bank statements are being reconciled on schedule. Six Month Progress Report on Program Objectives for FY 2018-19 7 FINANCE REAL PROPERTY TAX 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio/assessment ratio for Appraisal Year 2019 will be determined in March 2019. 2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio. • The overall ratio for Appraisal Year 2019 will be determined in March 2019. 3. Conduct field inspections of 100% of all building permits issued or on file for all new construction. • Field inspections for new permits are at 95%. 4. Maintain an active educational and informational program on real property taxation. • Presentations are made at professional, community, and club meetings upon request. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function of the division. • Website data such as forms and instructions are reviewed periodically and updated as needed. Added feature are being implemented as they become available. • Radio, newspaper, and local public television coverage are coordinated with the mayor's press secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale for FY 2018-19 will be held on January 16, 2019. • The second sale for FY 2018-19 is scheduled for June, 13, 2019. Six Month Progress Report on Program Objectives for FY 2018-19 8 FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continues to respond in a timely basis to inquiries and requests for assistance from internal/external sources affording information and/or recommendations on insurance and risk concerns. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continues to communicate and/or meet with Departments and Divisions to address assessing insurance, risk concerns and affording recommendations where appropriate. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. County's self-insured program structure was reviewed to setup conceptual of potential option(s) to limit the County's self-insured financial loss exposure. Information is being garnered on how to obtain both underwriting data for insurance options (e.g. Payroll by WC Class Code) and loss costs data (for Liability and Workers' Compensation). Ultimately subject to cost/benefit • assessment. Recently assigned to review Water Safety Liability. • 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Plan to re-establish the Risk Management Committee (RMC) is targeted by April 2019. Reimplementation of the RMC is being deemed contingent upon establishing working partnership on Workers' Compensation with the Department of Human Resources that is being developed. Also need coordination with HR's Health & Safety which is progressing well. Six Month Progress Report on Program Objectives for FY 2018-19 9 FINANCE RISK MANAGEMENT 5. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Foundation of Safety is already in place. In lieu of a scheduled monthly meeting, Risk Management and Safety Division meet informally two to three times each month in addition to meeting at bi-monthly UPW Safety Committee meetings. Monthly P&R Safety Committee meetings will soon begin. The current primary objective is to establish a meaningful Safety Awareness Attitude in the County while also assessing trainings and to seek to facilitate performing informal mock- HIOSH walkthrough Six Month Progress Report on Program Objectives for FY 2018-19 10 FINANCE PROPERTY MANAGEMENT 1. Provide support for PONC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2018. The 2018 Annual Report to the Mayor with the Prioritized List of Properties was submitted on December 31, 2018. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by PONC, the Mayor and as authorized by the County Council. Property Management Division is in the process of purchasing a conservation easement over a portion of TMK(3) 9-5-007:016; commonly known as Waikapuna. On December 11, 2018 Legacy Land Conservation Commission approved $1,452,000.00 of funds for the purchase of a portion of the Kapanai`a Cultural Corridor TMKs (3) 5-2-007:004 & 027. 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. Public Access, Open Space and Natural Resources Preservation Commissioner submitted recommendations for the stewardship grant to Roxcie Waltjen, Director of Parks and Recreation on October 12, 2018. • 4. Provide support for the land management and right-of way acquisition needs for all County departments. Property Management Division continues to provide support and assist all departments regarding land type matters. 5. Provide administrative and fiscal management of County leased properties and insure leases are paid on time. County leases continue to be maintained and monitored by Property Management,including but not limited to renewals, amendments,new leases, etc.. Lease payments managed by Property Management are paid on time and no late charges have been incurred. Six Month Progress Report on Program Objectives for FY 2018-19 11 FINANCE PROPERTY MANAGEMENT 6. Dispose of surplus real property as requested and authorized by the Director of Finance. Currently,there are no County owned properties are that are being disposed. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. Property Management is maintaining the Fixed Asset Detail report throughout the fiscal year through the use of the County EDEN system. The Fiscal Year 2017-2018 annual County of Hawaii Fixed Asset Detail Report was submitted to the County Council on Wednesday,August 15, 2018. 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. Currently there was no Vehicle and Heavy Equipment Auction held. Six Month Progress Report on Program Objectives for FY 2018-19 12 FINANCE VEHICLE REGISTRATION AND.LICENSING Vehicle Registration 1. Process mail within three business days from date received. Eight-five percent of mail received continues to be processed within three business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. We continue to have a minimum of three to four windows open to assist customers in completing transactions in a timely manner. During our peak days, we open an additional window to process County registration renewals only. 3. To have 90 percent of`Service Excellence Surveys' indicate"Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys, which gave an overall"Excellent" efficiency rating. Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. We continue to process inquiries and requests for renewals and/or duplicates by mail within four business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. We continue to assign additional clerks to assist our greeter outside during peak hours to ensure applicants have all required documents. 3. To have 90 percent of`Service Excellence Surveys' indicate"Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys,which gave an overall"Excellent" efficiency rating. Six Month Progress Report on Program Objectives for FY 2018-19 13 FINANCE VEHICLE REGISTRATION AND LICENSING Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. For the first half of the fiscal year,we have conducted 192 inspections of stations issuing safety checks. Six Month Progress Report on Program Objectives for FY 2018-19 14 FINANCE ADMINISTRATION/BUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for County financial personnel. Desired outcome is to provide a training media for financial support staff. Twelve training sessions were conducted in the fiscal year. They included Budget 101,Finance 101, Procurement Protest 101,Inventory training, and pCard training with individual departments. The Budget Kickoff and training for all departments was held in September. Counterfeit Detection training was offered to certain Finance Department employees. Driver's License, Security Features, Fraudulent licenses, Commercial Driver's License training were provided to Police Recruits. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget,purchasing and real property tax related areas. Nine community meetings throughout the island and presentations at the National Associations of Residential Property Managers (NARPM) meeting and West Hawaii Community Forum on the proposed General Excise Tax (GET) surcharge were held in the fiscal year. The Real Property Tax(RPT) division conducted public outreach meetings at Parker Ranch,Board of Realtors,Hawaii State Association of Counties, and presented at the Hawaii Municipal Attorneys and Finance Conference Reviews of Pasture Rates,Native Forest Program, and Applications and Requirements for the Agriculture Program for Kamehameha Schools Bishop Estate Asset and Land managers were held. Additionally, the department established and supported the RPT Review Working Group and Ag Committee, consisting of community members,which met a total of nineteen times. The Vehicle Registration and Licensing division held two educational sessions on REAL ID Credentials and the "Gold Star" for the Kohala Seniors and Sunrise Rotary Club. Final Status Report on Program Objectives for FY 2017-18 1 FINANCE ADMINISTRATION/BUDGET 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Supervisory training and support materials were distributed to the division managers monthly. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were three protests filed during this fiscal year. We met the deadline as noted above. Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully-completed requests for council action received three days prior to the County Council's submittal deadlines. The Budget Office prepared 74 bills, 110 resolutions, four donation letters and 171 transmittal letters on behalf of departments/agencies for County Council action. 2. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 15,2017, the kickoff meeting for the FY 2018-19 budget was held for department heads, budget liaisons and fiscal staff of County departments and agencies. A Budget 101 class was held on September 25,2017 to provide training on completion of budget documents. Two individual trainings and ongoing assistance was provided to various departments/agencies as requested. 3. Receive and process County of Hawai`i nonprofit grant applications. Non-profit grant applications were prepared, advertised and posted on the county website. The Budget Office received 182 applications. 176 grant contracts were processed. Final Status Report on Program Objectives for FY 2017-18 2 FINANCE ACCOUNTS 1. Close FY 2016-17 books and issue final June 30 Budget Status Report by October 15, 2017, and determine the General Fund's fund balance by September 30, 2017. The FY 2016-17 books were closed on November 1,2017 and the final June 30 Budget Status Report was issued on November 2,2017. The General Fund's fund balance was determined on October 12,2017. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association(GFOA) for the County's June 30, 2017 Comprehensive Annual Financial Report. Certificate of Achievement was obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on November 1,2017 and we then began closing the months in FY 2018. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as,helping users and providing training when necessary. Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being pre-audited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Final Status Report on Program Objectives for FY 2017-18 3 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within seven working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being pre-audited and all required payroll tax forms and returns are being filed on time. Final Status Report on Program Objectives for FY 2017-18 4 FINANCE PURCHASING 1. Use technology effectively by processing 95% of all IFBs, RFPs and RFQs using Public Purchase, the division's chosen e-procurement system. The Purchasing Division used Public Purchase to process 98% of the IFB, RFPs and RFQs electronically, increasing vendor participation and reducing paper filing. 2. Use technology effectively by processing 75% of all documents electronically to the departments, agencies and public by using Public Purchase, Laser fiche or email. The Purchasing Division processed 85% of documents electronically to the departments. This includes preparing and approving bid documents, receiving and evaluating bid documents and distributing signed contract documents. All Purchasing Division procurement documents are maintained electronically,with the hardcopy signed contract filed. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding (IFBs or RFPs) 90% of the time within 60 days of receipt of the request. The Purchasing Division processed 95% of the draft specifications with sixty days of receipt. In addition, the division has combined "like" type purchases during this time period, allowing for savings due to these combined purchases. 4. Provide outstanding customer service to departments and agencies for purchases less than the formal bidding limits,by completing the request for quotation process 95% of the time within ten working days of receipt. The Purchasing Division processed 97% of request for quotation requests within twenty days of receipt. The Division was able to achieve greater efficiency by using Public Purchase to regenerate prior requests so unnecessary research and typing is not required. 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. The Purchasing Division processed 95% of routine documents within two working days. If possible, electronic documents are requested and electronic signatures are used to increase the timeliness of the response. Final Status Report on Program Objectives for FY 2017-18 5 FINANCE PURCHASING 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly,two classes required for supervisory staff During this period staff attended training classes regarding FEMA requirements for procurement, Conducting Effective Job Interviews, Skill Set Development and use of Office 365. it Final Status Report on Program Objectives for FY 2017-18 6 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds are invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. The budgeted goal was achieved. 4. Reconcile monthly statements within thirty days of receipt. Bank statements are being reconciled on schedule. Final Status Report on Program Objectives for FY 2017-18 7 FINANCE REAL PROPERTY TAX 1. Maintain sales assessment mean ratio +1- 10% from the 100% assessment. • Sales ratio/assessment ratio for Appraisal Year 2018 is 92.8 which is within the+/- 10% range. 2. Maintain a co-efficient of dispersion at+1- 15% of the mean ratio. • The overall ratio for Appraisal Year 2018 is 12.56%which is within the+/- 15% range 3. Conduct field inspections of 98% of all building permits issued or on file for all new construction. • • Field inspections for new permits were at 98%. 4. Maintain an active educational and informational program on real property taxation. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function of the division. • Website data such as forms and instructions are reviewed periodically and updated as needed. Added feature are being implemented as they become available. • Real Property Tax Review Working Group and Ag Committee began and continue to meet every month. Groups cover all programs the Real Property Tax office maintains and handouts the office provides. • Presentations are made at professional, community, and club meetings upon request. • Radio, newspaper, and local public television coverage are coordinated with the mayor's press secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale for FY 2017-18 was held in April 2018. • The second sale for FY 2017-18 was held in June,2018 Final Status Report on Program Objectives for FY 2017-18 8 FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continues to respond in a timely basis to inquiries and requests for assistance from internal/external sources affording information and/or recommendations on insurance and risk concerns. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continues to communicate and/or meet with Departments and Divisions to address assessing insurance, risk concerns and affording recommendations where appropriate. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. County's self-insured program structure was reviewed to setup conceptual of potential option(s). Plans initiated to obtain underwriting data for insurance options to limit the County's self-insured financial loss exposure. Ultimately subject to cost/benefit assessment. In motion is checking whether Tax Interruption insurance is obtainable for an entity the size of County of Hawaii. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Risk Management Committee (RMC) did not meet as Risk Management Official was not available. With reimplementation of the RMC pendingconfirmation of participation by the Department of Human Resources,Health & Safety and Workers' Compensation. 5. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Meeting and coordination with the following: (1) Safety Division to discuss safety island-wide; (2) County Safety Committee meetings on members' concerns; (3) Safety Division to assess trainings and perform pre-HIOSH inspections County- wide is pending clearance for involvement from the Department of Human Resources,Health & Safety and Workers' Compensation Final Status Report on Program Objectives for FY 2017-18 9 FINANCE PROPERTY MANAGE MENT 1. Provide support for PONC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2017. The 2017 Annual Report to the Mayor with the Prioritized List of Properties was submitted on December 28,2017. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by PONC, the Mayor and as authorized by the County Council. On February 27,2018 the County opened Escrow on the property known as Wai`opae. The property consists of 322.167 acres of land with 37.7 acres submerged, and 26.071 acres in the conservation easement bringing the total usable acres to 258.396 acres in the Puna District. It contains the Wai`opae Tidepools Marine Life Conservation District which contains a multitude of varied marine life. The property has several archeological sites, native plants and endangered animals. On April 3, 2018 the County acquired the property known as Hale 0 Ka`ili. The property consists of 22.082 acres in North Kohala and contains the historic Hale O Ka`ili Heiau. The property includes historic sites,villages and shrines. It also provides a refuge for endangered plants and animals. 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. Public Access, Open Space and Natural Resources Preservation Commission (PONC) submitted recommendations for each of the seven stewardship grant applications to Roxcie Waltjen,Director of Parks and Recreation on November 8,2017 4. Provide support for the land management and right-of way acquisition needs for all County departments. The following projects have been completed or cancelled: • Bishops Estate—Land Exchange • Casburn -Encroachment Final Status Report on Program Objectives for FY 2017-18 10 FINANCE PROPERTY MANAGE MENT • Clyde Willey—Easement • El-Gasseir—Right of Way • Emergency Sirens—Agreement • Ho`oko Park(Waikoloa)—Acquisition/Lease Renewal • Honoka`a WWTP • PONC Hale 0 Ka`ili-Acquisition • Kapulena—KS ROE • Kikala-Keokea Park—EO completion • Keaukaha Proposed Alternate Evacuation Route—Easement/Approval from State of Hawaii • Kona Parks and Recreation Facility-Lease • Kuauli Road Improvement—Acquisition • Kulaiwi Road Improvement—Subdivision/Acquisition • Lono Kona Sewer Improvement District—Easements/Acquisition • Lyons • MO'opo`o/Mamalahoa Hwy Intersection Improvement Project—Easement • `Ohi`a Mill,Radio Tower—Request for more space • Pahoa Town Sidewalk Construction -Acquisition • Peace Corps Volunteer Sign—Sign placement • Pohoiki Road Abandonment • PONC (Amy Greenwell Gardens)—Conservation Easement • Ululani Street Extension-Acquisition • US Army of Engineers—Right of Entry • Racoma -Donation • Waiakea Uka Community Center—Acquisition • Waikoloa Park—Subdivision/Acquisition • Waimea Wastewater Company—Easement • West Hawaii Traffic Signals—Easement acquisition The following projects were still in process as of June 30,2018: • ADRC Building-Acquisition • Alderson Property • Ali`i Drive Culvert Replacement—Acquisition • Ali`i Highway Improvement—Acquisition • Ammen-Donation Final Status Report on Program Objectives for FY 2017-18 11 FINANCE PROPERTY MANAGE MENT • Bang Temple Ho Tem le—Sale for COH Road • Cousins—Easement • Dahlberg—Donation • DeMattos -Use of County Land • Downs/Handgis—Extinguishment of Public Access Easement • HCEOC Botanical Garden—Lease to non-profit • Hilea Road Widening-Easement • Hilo WWTP—EO completion • Ho`okena Beach Park—EO Completion • Honoka`a Police Station • Issac Hale Beach Park • JW Futures LLC -Encroachment • Kaiwiki Road Encroachment—Acquisition • Kama`ili Road Re-Alignment—Exchange • Kamakoa Nui Park—Acquisition • Kapulena • Kealakekua Public Parking Lot—Acquisition • Lokahi Makai Access Road (SOH) - • Makalapua Project District • Mamalahoa Highway Drainage Improvements at Kawa Flats -ROE • Mauna Kea Park—Special Use Permit • Miloli`i Transfer Station—Temporary relocation • Na`alehu WWTP-Acquisition • Nakahara Condominium Project—Donation of units • Napo`opo`o Transfer Station—Relocation • Oneo Lane Improvement • Pahala Wastewater Treatment Plant—Acquisition • PAhoehoe Parking Lot—Acquisition • PONC (Wai'opae) -Acquisition • Puako Road Abandonment—Transfer to State of Hawaii • Reed's Bay and Park—EO completion • Sandusky—Land Exchange • South Point Radio Tower Expansion-Acquisition • State Road Remnant; 3-6-005:092 • WaiAnuenue Avenue Improvement—Set Aside • Waimea Trails & Greenways Project—Easement w/Parker Ranch • Waiulaula Gulch Bridge Project- • WSP Parsons—Telecommunication Line Easement Final Status Report on Program Objectives for FY 2017-18 12 FINANCE PROPERTY MANAGE MENT 5. Provide administrative and fiscal management of County leased properties and insure leases are paid on time. The following leases were cancelled/closed in fiscal year 17-18 • ADRC Building—Lease Renewal • County Offices - Safeway • Hawai`i Hardware-Relocation of County Departments • HOVE Police Sub Station (Kahala Gas) • Legislative Auditor's Office-Yamanaka • Mass Transit Office—Yamanaka The following leases were negotiated and formalized in fiscal year 17-18. • Elections Warehouse • Hilo Fire Warehouse and Office • Hilo Police Warehouse (Geo Investment) • Housing Work Force Center(Kilauea Center) • HOVE Parks and Recreation Nutrition • HOVE Police Sub Station (Oceanview Partners) • Kealakekua Parking Lot • Kona Prosecuting Attorney Additional Office • Legislative Auditor • P&R Holualoa Parking Lot • Waimea Council Office (Parker Ranch/Niu Pia Land Company) The following leases are still in process of negotiation regarding terms and conditions during fiscal year 17-18: • Housing Relocation • IT Relocation • P&R Holualoa Parking Lot • P&R Shipman Park—Lease Renewal • Prosecuting Attorney Kona Offices—Lease Renewal • Public Works Kona Traffic Baseyard—Lease Renewal • Volcano Fire Station (Kilauea Military Reservation) • Waimea Prosecuting Attorney Office Final Status Report on Program Objectives for FY 2017-18 13 FINANCE PROPERTY MANAGE MENT All leases that are the fiscal responsibility of Property Management were paid on time. There were no late fees incurred. 6. Dispose of surplus real property as requested and authorized by the Director of Finance. Currently,we have not disposed of any real property. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. FY 2016-17 annual County of Hawai`i Fixed Asset Report was submitted to the County Council on Tuesday,August 15,2017 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. Vehicle and Heavy Equipment Auction was held on Tuesday, December 19, 2017. There were 68 County owned vehicles and equipment for auction. Two of the items were not sold. Final Status Report on Program Objectives for FY 2017-18 14 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three business days from date received. This fiscal year we were faced with many challenges and could not complete processing of mail within two to three days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. During peak hours of operations,we have a minimum of three to four windows open to assist customers in completing transactions in a timely manner. We also open an "express"window on the last day of each month to process vehicle registration renewals. 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent"overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys"which gave an "Excellent" overall efficiency rating. Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. Response to inquiries and requests for renewals and duplicates continues to be processed within four business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. Additional clerks are assigned to assist our greeter outside during peak hours to ensure applicants have all required documents. 3. To have 90 percent of`Service Excellence Surveys' indicate"Excellent"overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of"Service Excellence Surveys"which gave an "Excellent" overall efficiency rating. Final Status Report on Program Objectives for FY 2017-18 15 FINANCE VEHICLE REGISTRATION AND LICENSING Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. For this Fiscal Year 826 station checks were conducted. Final Status Report on Program Objectives for FY 2017-18 16 FIRS FIRE EMERGENCY OPERATIONS DIVISION 1. Develop and implement a refresher training for all Fire Captains assuming the duties of Operations Battalion Chief by August 2018. Training has not yet been implemented. The Hawaii Fire Department will be revisiting this idea to include a recruitment aspect, as we currently don't have a large number of personnel that TA to the BC position. 2. Reassess and make necessary amendments to the Operations Retraining and Recertification calendar as well as its notification process by December 2018. This program calendar is designed to give personnel adequate notice of expirations as well as any upcoming training and recertification classes. In progress. The Hawaii Fire Department has established a means of identifying and sending out notifications to all personnel via Target Solutions—a web-based training and tracking program.We are in the process of finalizing the recertification calendar. 3. Create an"Operational Priorities"program by February 2019. This program identifies the types of training, equipment, and resources needed to assure safe and successful outcomes at all emergency incidents. The Hawaii Fire Department is in the early stages of completing this objective. 4. Evaluate the Policies and Procedures for the HFD Administrative Affairs Committee and provide comments/amendments by April 2019. This committee will be tasked to conduct specialized investigations, and annual review of the Hawai`i Fire Department Policies and Procedures, Rules and Regulations, Memorandum of Understanding, and Memorandum of Agreements. The Hawai`i Fire Department has been actively creating and updating Policies. The Procedures Manual revision has been put on hold due to other priorities and staffing, but is still in the revision stage. MOA's and MOU's are current and in various stages of revisions/updates. 5. Create a training and retraining schedule for all supervisory personnel on the process, procedure and completion of all Fiscal and Human Resources documents by June 2019. The Hawaii Fire Department has created a Pilot Officer Development training program that we will be rolling out with the next Captain's promotions in February 2019. Objective is currently in progress with anticipation of completion before the end of FY 2018-19. Six Month Progress Report on Program Objectives for FY 2018-19 1 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Facilitate discussion with Hawai`i County officials and State Legislatures on supporting a Bill allowing billing revenues for EMS transports be placed in to an EMS Special fund for State EMS to expand services. Goal will be to meet with officials in the first quarter of FY 2018 in preparation for submittal of requests for the 2019 legislative session. No progress has been made. 2. Continue to approach County of Hawaii officials and State Legislatures with request to fund additional ambulance services in the district of Puna. Goal will be to meet with officials in the first quarter of FY 2018 in preparation for submittal of requests for the 2019 legislative session. The State Department of Health has allocated 1.5 million for the startup of Medic 18 in Puna. Monies are projected to be distributed in January 2019. One of the current challenges for the department is that the state will not be assisting with recurring funds as we move forward. The Hawaii Fire department is currently meeting with the administrative staff regarding this issue. 3. Work with the Kapi`olani Community College to secure an August 2019 MICT class. Continue with the promotion of the EMS Career Ladder and MICT recruitment effort by actively supporting prospective MICT candidates. Goal is to secure a start date for the next MICT Class by July 2018 and to identify ten viable MICT candidates by August 2018 to allow one full year of preparation. The next MICT class is scheduled to start in August 2019. There are nine letters of interest and is projecting to start MICT prep classes in June 2019. The Hawaii Fire department is continuing its efforts for the following MICT class that is projected to start in August 2020. The EMS Bureau personnel visited the current EMT class at the KCC EMS Training Center in Honolulu for a Hawaii Fire Department presentation/recruitment in December 2018. This has been proven beneficial and we have seen multiple state certified EMT's pursuing a career with us through this recruitment effort. 4. Continue to develop and expand our Community Paramedicine (CP)/Incident Reduction program to four EMS Captains positions strategically placed throughout Hawai'i Island, with consideration of placing personnel on a twenty-four hour work schedule. Goal will be to approach State EMS at the start of the fiscal period for funding of positions with hopes of filling positions by March 2019. Six Month Progress Report on Program Objectives for FY 2018-19 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau a. Continue working with State EMS to develop Statewide Community Paramedic Program. We currently have one BC and two FMS III positions in the EMS Bureau. Once funds area secured in January 2019 we hope to add one more FMS III position that will be assigned to the second battalion. This will expand our coverage of the EMS Bureau and also enhance our CP and public education/prevention efforts. This will also allow better communication and assistance with our line personnel, medical facilities and partnering agencies throughout the community. 5. Continue Community Outreach/Injury Prevention programs. a. Hands Only CPR—Build sustainability in the DOE program by identifying Champion teachers in east and west Hawai`i who can lead instruct and manage in house delivery of HO CPR training. Our Hands Only CPR programs in the schools continue. (Over 11,000 people trained to date)We have expanded our efforts into many elementary and intermediate schools here on Hawaii Island. New topics that we have added into our presentations are opioid and human trafficking awareness. b. Child Passenger Safety Inspection Clinics (CPS)—Conduct two island-wide inspection clinics throughout fiscal period. Our CPS program continues to move forward. Our current recruit class has gone through the technician course and all have been certified. Our plan is to continue sending all of our recruits through technician classes for certifications. We also continue to participate in island-wide car seat inspection programs. 6. Continue to aggressively pursue alternative funding opportunities to facilitate acquisition of new equipment and/or training opportunities throughout the fiscal period. Our efforts to pursue alternative grant funding continues: • Department of Transportation grant: eDraulic tools • Child passenger Safety program funding (training and supplies) Six Month Progress Report on Program Objectives for FY 2018-19 3 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Develop and implement an equipment accountability program providing security and safekeeping for our rescue gear by December 2018. This will reduce our cost of replacement equipment by 25%. Currently working with the Rescue captains to develop a monthly checklist to track all positional and company equipment. 2. Develop price term agreements for rescue equipment that are purchased on a regular basis by December 2018. This will reduce the cost of equipment used for search and rescue by 25%by purchasing equipment at lower prices while having them readily available. The Hawaii Fire department secured price term agreements and is closely working with our Fire Auxiliary Services Officer to develop and implement a distribution system. 3. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by December 2018. By having training done in-house, we will reduce our cost for dive training by 50%for instructor and travel costs. The Hawaii Fire department is in collaboration with Dave Mahon to assist and advance the Dive rescue program. We are currently vetting candidates to serve as dive instructors. 4. Implement an in-house Confined Space Rescue training program that includes all of our personnel who work as part of the hazmat or rescue team by December 2018. This will reduce our cost of training personnel by 50%by not having to pay for instructor and travel costs. The Hawaii Fire Department is in collaboration with the Hawaii Fire Fighters Association to get authorization to utilize IAFF training material. 5. Implement a Rescue Water Craft(RWC) sling operation by December 2018. Sling operation is the deployment of the RWC via helicopter to the rescue location. This will reduce operational costs for rescue operations by 20%while maintaining safety for our rescue personnel while doing dive operations. Currently in progress. Conducted beta tests with Chopper 1 pilot David Okita. Six Month Progress Report on Program Objectives for FY 2018-19 4 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Hold a hazardous materials technician class and train twenty personnel at the FF level to increase our pool of hazmat technicians by December 2018. This increased pool will decrease our payroll expense by 20% at our hazmat stations by eliminating overtime costs due to recall for personnel shortages. The Hawaii Fire department is currently exploring utilizing IAFF HazMat trainers to deliver Tech classes on Island. 2. Re-evaluate our equipment needs to streamline the use of our current equipment and reduce duplication by December 2018. This will allow us to use the monies saved for other equipment and supplies that are needed for our operation. Created cost/benefit analysis to justify buying new air monitors. 3. Continue to provide training for our Hazmat teams through DHS and FEMA funding in a coordinated effort with the 93rd CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2018. Much of this training is at no cost to our department and will provide for a safer and more efficient response by our personnel. Developing the 2019 drill plan with CST. 4. Procure updated chemical equipment through alternative funding with the capability to identify potentially explosive and other unknown chemicals on-scene for public safety and environmental protection by June 2019. This will provide a cost saving of 75% and result in a safer response with increased capabilities. Collaborating and writing a grant narrative for Hawaii County Civil Defense to purchase new HazMat equipment. Six Month Progress Report on Program Objectives for FY 2018-19 5 FIRE OCEAN SAFETY 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule to have at least two Water Safety Officers on duty during weekends, holidays and summer and winter vacation. This would entail the addition of two full-time positions at Hapuna and two full-time positions is Hilo by June 2019. This will reduce our overtime costs by 25% and minimize staffing burnout that would decrease leaves due to illness by 25%. We are working with the State and the County administration to fill three new full-time positions for Hapuna Beach. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to East and West Hawai`i and four WSO III positions for adequate supervision in each district by June 2019. This will allow for training at all beaches for a more effective response and minimizing liability issues. The Hawaii Fire Department continues to request adding possible positions. 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA)the Big Island Junior Lifeguard program at five locations: Hilo, Puna, Punalu'u,Kailua-Kona, and Hapuna,to promote ocean safety through education and activities to youth ages 12- 17. Secure funding from grants through the Hawaii Tourism Authority to increase the participant attendance. This would improve ocean awareness by beach goers to help reduce injuries and prevent fatalities. The Hawaii Fire Department is working to continue collaboration with the Hawaiian Lifeguard Association (HLA) and County Council to hold the Big Island Junior Lifeguard program. 4. Expand our RWC program to include coverage in the three additional districts (Hilo, Punalu'u, and Kona) by June 2019. This will decrease our operational costs for our rescue personnel by minimizing their response needs and quickly locating distressed parties, thus eliminating the need for extended rescue operations. This will reduce costs by 25% in addition to the safety factor. The Hawaii Fire Department is currently drafting a modified version of MOA with Hawaii Tourism Authority for a$125,000 matching funds grant to expand the RWC program. Six Month Progress Report on Program Objectives for FY 2018-19 6 FIRE FIRE PREVENTION BUREAU 1. Take an aggressive approach to public education in regards to fire prevention and life safety awareness. Main topics to include smoke alarm/home inspection program, firefighter safety guide and school visit program, pre-emergency planning. The Hawaii Prevention Bureau conducted 34 public safety events. Fire Fighter Safety Guides were delivered to all elementary schools Island-wide. We conducted 19 fire safety assemblies at elementary schools. Currently working with the Red Cross and received a new shipment of smoke alarms. The smoke alarm program is scheduled to re-start in February 2019. 2. Continue the adoption process of the 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawai`i County fire code. The 2015 NFPA 1 State amendments are finalized and are moving forward for legislation. The next step is to work on and finalize our county amendments. 3. Educate suppression personnel in conducting basic inspections related to preplanning inspections, basic fire investigations and community risk reduction programs. Project completed at Honoka`a Fire Station. Expansion of project on hold due to personnel shortages and workload in Prevention Bureau. 4. Focus efforts on inspecting and enforcing applicable fire and life safety codes at all High Risk Occupancies in our County. 24 Hour Pilot Program currently running with challenges,but great results. There are still vacancies, but the pilot program increased the amount of personnel interested in promoting to a Fire Prevention Inspector I position. The 24 Hour Pilot Program has allowed an increase occupant load enforcement g P efforts with the Department of Liquor Control. Enforcing fire and life safety codes at High Risk Occupancies will continue to be a primary focus. Six Month Progress Report on Program Objectives for FY 2018-19 7 FIRE AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Complete construction of mezzanine to create storage space for parts currently taking up space in other critical areas. No progress on this Program Objective. Per Department of Public Works, the funding is not available and cannot be pursued at this time. Funding will be routed to an external covered area. 2. Create an exterior covered work area to provide an additional space to work on vehicles during inclement weather. No progress. Fire Communications Control Center 1. Implement Spillman CAD system into the FCCC. Complete and system is live. There are issues with Spillman/Intemedix/Zoll Fire RMS interactions, but the Department of Information Technology is working on them. 2. Revise the 911 call answering protocol to implement rapid recognition, rapid dispatch and rapid T-CPR to improve cardiac survival rates in Hawai`i County. No progress. 3. Implement Pulse Point within the Fire Communications Control Center. In Progress. With Spillman live we have the ability to roll out Pulse Point. Meetings are proceeding to implement system within the next six months. 4. Implement First Watch within the Fire Communications Control Center. System is working and triggers are being set. For Dispatch the completion point will be the installation and display of a status board with real time stats for dispatch times, and log in rights for our supervisors Six Month Progress Report on Program Objectives for FY 2018-19 8 FIRE AUXILIARY SERVICES BUREAU 5. Consider the implementation of Active911 for dispatching of volunteers. Implementation meeting has been completed. Currently working out the logistical IT issues. Expected completion by Summer of 2019. Warehouse and Supply Section 1. Increase distribution center efficiency and accountability through implementation of an electronic inventory management system by end of FY 2019-20. Initial electronic ordering and tracking is 33% complete.Accounts for Eden have been set up and will continue after warehouse organization and 5S project proceed further. 2. Start process of data analysis of past five years of data to establish baseline average monthly supplies and equipment requests. Data is being used to develop ordering systems. Objective on track and at the halfway point of completion. 3. Complete Self-Contained Breathing Apparatus (SCBA)roll out and changeover by December 2017. Objective complete. 4. Establish a 5S based warehouse system by end of FY 2018-19. This objective is currently in progress.Project will be completed with Warehouse reorganization. Six Month Progress Report on Program Objectives for FY 2018-19 9 FIRE TRAINING BUREAU 1. Maintain training documentation and administrative requirements for Fire Fighter required certifications. The Hawaii Fire department continue to maintain training documentation for certifications of our Fire Fighter's and staff. 2. Fully implement and establish Target Solutions as primary training management tool. Target Solutions has been incorporated in tracking certification expiration dates as well as maintaining documents relevant to Fire Fighter certifications. Additionally it has been utilized as a training delivery medium for various department related trainings (prevention, memorandums) as well as nationally based credentials (NREMT, Haztech). 3. Establish a Company Officer Training curriculum which includes an initial Train the Trainer to establish instructors, a detailed budget, a detailed training plan and a timeline for scheduled training to be initiated. We have not developed a curriculum or Trainers, although the Officer Training Committee headed by Captain Wong has submitted a proposed training for our newly promoted Company Officers. 4. Continue to deliver training programs and exercises that utilizes the new Driving Simulator and the Live Fire Training Simulator. Burn Trailer utilized with the 46th Recruit class as their exclusive training tool for interior attack. Company 1 "A" Shift and ARFF Fire Fighters also have made use of the Trainer. Driving Simulator used during the training of the 45th Recruit Class and projected to be utilized for the 46th Recruit Class as well. 5. Continue to host annual NFA two day off-campus courses and maintain training opportunities through the State Fire Council and the National Fire Academy. 2018 Hosted NFA Courses F0637 Wildland Urban Interface: Fire-Adapted Communities with 23 Fire Fighters attending, and NFA F646 Leadership and Supervision with 19 Fire Fighters attending. For 2019, F0455 Initial Company Operations and F0648 Leadership and Supervision: Frameworks to Success. • 6. Develop and implement strategies to re-organize the Training Bureau inclusive of training curriculum,programs and Training Bureau staffing. Not complete. Six Month Progress Report on Program Objectives for FY 2018-19 10 FIRE VOLUNTEER TRAINING SECTION 1. Continue with updated and improved digital radio communications training to all volunteer personnel. Continued updated digital radio communication training as available throughout first half of FY 2018-19. Status of E911 Program to be covered by BC Kazuo Todd at Volunteer Captain's Meeting January 19,2018 at Station 7B Kalaoa. 2. Replacement of aging vehicle fleet with increased 4x4 capability. No new vehicles acquired as of yet, pending upcoming HELCO fleet auction and DLNR fleet updates. Due to reallocation of apparatus able to place one 4x4 vehicle, S 5804 1967 Kaiser, at St.11C Discovery Harbour. 3. Begin start-up of Volunteer Co.9C Waimea Hawaiian Homelands. Pending approval to move forward. Under negotiation of County Council/Fire Administration. 4. Continue integration of Hawai`i Fire Department operations personnel with Hawai`i Fire Department Volunteer Fire companies. Integration at 80%. Targeting Station 12 Keauhou and Station 19 Volcano in second half of FY 2018-19. Six Month Progress Report on Program Objectives for FY 2018-19 11 • This page intentionally left blank Incident by Incident Type With Detail Date Range: From 7/1/2018 To 12/31/2018 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Fire Building fire 40 39 00:08:42 - $3,064,250.00 $7,263,750.00 Fires in structures other than in a building 1 1 00:18:43 Cooking fire,confined to container 42 42 00:10:36 $2,500.00 $2,500.00 Fuel burner/boiler malfunction,fire confined 2 2 00:08:08 Commercial Compactor fire,confined to rubbish 2 2 00:09:12 Trash or rubbish fire,contained 51 51 00:11:54 Fire in portable building,fixed location 1 1 00:17:29 $1,000.00 $1,000.00 Mobile property(vehicle)fire,other 4 4 00:10:17 $56,000.00 $56,000.00 Passenger vehicle fire 60 60 00:13:27 $89,500.00 $94,500.00 Road freight or transport vehicle fire 5 5 00:06:26 $175,100.00 $175,100.00 Self-propelled motor home or recreational vehicle 1 1 00:05:32 $5,000.00 $5,000.00 Off-road vehicle or heavy equipment fire 1 1 00:06:22 Natural vegetation fire,other 3 3 00:05:51 Forest,woods or wildland fire 12 9 00:21:18 Brush,or brush and grass mixture fire 50 49 00:13:35 - Grass fire 8 8 00:12:51 Outside rubbish fire,other 24 24 00:10:33 Outside rubbish,trash or waste fire 48 47 00:10:26 Garbage dump or sanitary landfill fire 3 3 00:16:41 Dumpster or other outside trash receptacle fire 8 8 00:05:12 $450.00 $450.00 Special outside fire,other 2 2 00:03:32 Outside storage fire 2 2 00:13:58 $2,000.00 $2,000.00 Outside equipment fire 1 1 00:05:53 $10,000.00 $10,000.00 Total Fire: 371 365 00:11:32 $3,405,800.00 $7,610,300.00 Rupture/Explosion INCO27(3.00) Page 1 of 5 Printed: 01/02/2019 12:17:43 1 Average • Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Rupture/Explosion-(Continued) Explosion(no fire),other 1 1 00:13:18 Excessive heat,scorch burns with no ignition 3 3 00:09:34 Total Rupture/Explosion: 4 4 00:10:30 EMS/Rescue Medical assist,assist EMS crew 16 16 00:10:28 Emergency medical service,other 5 5 00:09:16 EMS call,excluding vehicle accident with injury 7,883 7,798 00:09:53 Vehicle accident with injuries 290 285 00:08:52 Motor vehicle/pedestrian accident(MV Ped) 22 21 00:06:01 Motor vehicle accident with no injuries 321 318 00:08:01 Lock-in(if lock out,use 511 ) 4 4 00:07:29 Search,other 3 - 3 00:37:20 Search for person on land 9 9 00:23:42 Search for person in water 11 11 00:15:47 Extrication,rescue,other 5 5 00:43:00 ' Extrication of victim(s)from building/structure 1 1 01:23:39 Extrication of victim(s)from vehicle 7 7 00:41:11 Removal of victim(s)from stalled elevator 9 9 00:10:16 High angle rescue 2 2 00:24:43 Swimming/recreational water areas rescue 4 4 00:13:41 Swift water rescue 7 6 00:20:39 Surf rescue 9 9 00:09:13 Watercraft rescue 15 15 00:25:28 Trapped by power lines 1 1 00:22:45 Rescue or EMS standby 2 Total EMS/Rescue: 8,626 8,529 00:09:54 Hazardous Condition Flammable gas or liquid condition,other 2 2 00:12:32 Gasoline or other flammable liquid spill 11 11 00:09:37 Gas leak(natural gas or LPG) 8 8 00:05:24 INCO27(3.00) Page 2 of 5 Printed: 01/02/2019 12:18:08 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Hazardous Condition-(Continued) Oil or other combustible liquid spill 2 2 00:05:38 Toxic condition,other 1 1 00:02:35 Chemical hazard(no spill or leak) 2 2 00:12:28 Chemical spill or leak 2 2 00:09:30 Electrical wiring/equipment problem,other 18 17 00:09:35 Heat from short circuit(wiring),defective/worn 6 6 00:09:11 Power line down 20 20 00:13:35 Arcing,shorted electrical equipment 28 28 00:10:04 Accident,potential accident,other 2 2 00:18:11 Aircraft standby 1 1 00:05:45 Vehicle accident,general cleanup 1 1 00:11:43 Attempt to burn 1 1 00:05:26 Total Hazardous Condition: 105 104 00:10:13 • Service Call Person in distress,other 4 4 00:11:16 Lock-out 6 6 00:08:39 Water problem,other 8 8 00:11:34 Water evacuation -- 2 2 I 00:23:50 . Water or steam leak 8 8 00:11:38 Smoke or odor removal 4 4 00:12:02 Animal problem,other 1 1 00:03:31 Animal problem 1 1 00:12:48 Animal rescue 1 1 00:04:41 Public service assistance,other 73 72 00:14:00 Assist police or other governmental agency - 19 16 00:18:24 Police matter 403 393 00:10:20 Public service 94 85 00:12:48 Community Paramedicine Outreach 78 74 00:02:23 Assist invalid 188 187 00:09:25 Unauthorized burning 37 37 00:13:57 Cover assignment,standby,moveup 1 lrrc027(s.00) Page 3 of 5 Printed: 01/02/2019 12:18:08 r Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Total Service Call: 928 899 00:10:21 Good Intent Dispatched&cancelled en route 459 EMS:Dispatched&cancelled en route 109 Wrong location 1 1 00:08:21 No incident found on arrival at dispatch address 1,537 1,523 00:10:41 Authorized controlled burning 5 5 00:14:54 Vicinity alarm(incident in other location) 1 1 00:28:51 Steam,other gas mistaken for smoke,other 1 1 00:05:43 Smoke scare,odor of smoke 48 46 00:13:04 Steam,vapor,fog or dust thought to be smoke 2 2 00:19:46 Barbecue,tar kettle(outdoor cooking) 12 12 00:13:12 EMS call,party transported by non-fire agency 6 6 00:07:37 Hazmat release investigation w/no hazmat 5 5 00:09:56 Total Good Intent: 2,186 1,602 00:10:47 False Call System malfunction,other 3 3 00:10:31 Sprinkler activation due to malfunction 3 3 00:06:43 Smoke detector activation due to malfunction 50 50 00:09:54 Heat detector activation due to malfunction 2 2 00:06:08 Alarm system sounded due to malfunction 51 51 00:07:55 Unintentional transmission of alarm,other 13 13 00:07:48 Sprinkler activation,no fire-unintentional 1 1 00:05:16 Smoke detector activation,no fire-unintentional 11 11 00:08:05 Detector activation,no fire-unintentional 4 4 00:11:31 Alarm system sounded,no fire-unintentional 54 54 00:07:33 Total False Call: 192 192 00:08:24 Severe Weather Earthquake assessment 1 1 00:06:15 Flood assessment 20 19 00:24:58 Landslide 1 1 00:00:41 INCO27(3.00) Page 4 of 5 Printed: 01/02/2019 12:18:08 • Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Total Severe Weather: 22 21 00:22:55 Other Citizen complaint 1 1 00:08:28 Total Other: 1 1 00:08:28 Total Incident Count: 12,435 11,717 $3,405,800.00 $7,610,300.00 INCO27(3.00) Page 5 of 5 Printed: 01/02/2019 12:18:08 This page intentionally left blank FIRE EMERGENCY OPERATIONS DIVISION 1. Implement training of all operations Fire Captains to assume the duties of Operations Battalion Chief by August 2017. Identify top three things that would incentivize interest, and proceed with the necessary proposals. Training completed. The Hawaii Fire Department will continually reach out to pursue more Captains to TA to BC. 2. Assess and make amendments to the operations retraining and recertification calendar by December 2017. This program calendar is designed to give personnel adequate notice of expirations as well as any upcoming training and recertification classes. Look into utilizing the "Blackboard"notification process as a means to notify all personnel of upcoming training classes. Target Solutions has now been implemented department wide, and we have begun tracking, notifying, and implementation of Training courses through the program. This program has proven to be a huge benefit for our department. Especially with the staffing limitations in our Training Bureau. We are able to easily track Department's personnel's certifications and licenses to assure they are current and trained in a timely manner. 3. Review and make necessary amendments to the "in-station training"program by February 2018. This program identifies what type drill(s) will be conducted as well as its frequency. Written exams may be required. Assist in making proposals to increase training staff. This Goal remain "still in progress".With the current shortage and insufficient amount of staffing in the Training Bureau, it has been a challenge to be able to accomplish much. The personnel assigned to our Training Bureau continually strive to do their best work to achieve the goals and Objectives set forth. However,we have encountered perennial shortfalls because of our staffing situation, especially when we have a Fire Fighter Recruit class going on. We need to bring in additional staffers to assist with conducting the Training Program. That usually leaves the remaining activity or time available to address incumbent training evolutions at a very minimum, usually to mandatory sessions to maintain licensure and certifications. Final Status Report on Program Objectives for FY 2017-18 1 FIRE EMERGENCY OPERATIONS DIVISION 4. Create Policies and Procedures for the HFD Professional Affairs Committee by April 2018. This committee will be tasked to conduct specialized investigations, and annual review of the Hawai`i Fire Department Policies and Procedures, Rules and Regulations, Memorandum of Understanding, and Memorandum of Agreements. Draft with policy and procedures being developed, however not yet complete. 5. Schedule training for all supervisory personnel on the process,procedure and completion of all Fiscal and Human Resources documents by June 2018. This Goal is at a "still in progress" phase. We have been providing updates to the BC level to share with subordinates, but(after evaluation of the initial plan) decided to create a tailored program that we would like to implement utilizing audio/visual technology and techniques to get a more hands on feel for better understanding. We • are currently working on the program/course design, then to schedule and implement the training. • Final Status Report on Program Objectives for FY 2017-18 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Approach the County of Hawai`i officials and State Legislature with request to fund additional ambulance services in the district of Puna. Goal will be to meet with officials in the second quarter of FY 2017 in preparation for submittal of requests for the 2018 legislative session. The Hawaii Fire Department, City & County of Honolulu EMS and Kauai AMR have each received 1.5 million dollars from the State Department of Health to assist with a startup cost for an additional ambulance unit in each respective county. This funding is projected to be delivered at the beginning of January 2019. This is a one- time allocation with no set recurring funds. We will put together a projected operational cost to submit for recurring funds to assist with continued operations of this ambulance unit. 2. Continue with the promotion of the EMS Career Ladder and MICT recruitment effort by actively supporting prospective MICT candidates for the targeted August 2017 MICT class. Goal is to fill the class with 12 highly qualified personnel. Our eight paramedic students have successfully fulfilled all national and state requirements and are now fully certified to operate as a licensed paramedic in the State of Hawaii. The EMS Bureau is actively working on recruitment for the next MICT class which is projected to begin in August 2019. We are planning to start MICT prep classes in June 2019. 3. Establish financial plan to replace current Zoll E Series EKG defibrillator cache, which is nearing the medical standard seven year end of life recommendation. Goal is to replace current cache by end of fiscal period. The Hawaii Fire Department,EMS Bureau is in the final stages of completing this EKG contract with Physio. We are also preparing for our resolution with County Council set for October 2,2018 or October 3,2018. 4. Continue to develop Community Paramedicine (CP)/Incident Reduction program on Hawai`i Island through collaboration with partnering healthcare agencies and community organizations. Collect data from our ongoing outreach with an objective to show measurable value of our grant funded West Hawai`i FMS III Community Paramedicine/ Incident Reduction position in hope to support request for permanent funding from State EMS. Goal is to acquire permanent funding by October 2017. a. Continue working with State EMS to develop Statewide Community Paramedic Program. Final Status Report on Program Objectives for FY 2017-18 3 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau The Hawaii Fire Department currently have not secured permanent funding to support our Community Paramedicine program. State Department of Health has shown an increase interest in CP and has mentioned a possible fee for service program through Medquest. This project appears to be very early in its startup process. No timeline has been set. 5. Continue Community Outreach/Injury Prevention programs. a. Hands Only CPR—Build sustainability in the DOE program by identifying Champion teachers in east and west Hawai`i who can lead instruct and manage in house delivery of HO CPR training. For the 2018 school year we have expanded our program island-wide. We have delivered our program to most of the larger high schools. (Kea`au,Waiakea, Konawaena,Hilo, Honoka`a,Ka`u,Pahoa) We have also been very active with training in elementary and intermediate schools. We have trained over 11,000 people in our hands only CPR program. We have also added new topics such as opioids and human trafficking awareness when training faculty and staff at all levels in the DOE. b. Child Passenger Safety Inspection Clinics (CPS)—Conduct two Island-wide inspection clinics throughout fiscal period. Clinics were held in Kona and Hilo in the month of September. We will be instructing a technician class during the week of September 24-28,2018 for the 46th Fire Fighter Recruit class. This training will also include a car seat clinic on Saturday September 9,2018 at the Hilo Target parking lot. We will also be hosting island wide car seat clinics in Hilo,Kona and Ka`u. An application for the highways grant has been submitted to assist with our car seat replacement program. 6. Host the world renowned Resuscitation Academy here on the Big Island (first time ever in Hawai`i) featuring the ongoing efforts in Hawai`i County through the Hawai`i Fire Department to improve Cardiac Arrest survival rates on Hawai`i Island. Accomplished. Our resuscitation conference had many positive reviews. This led to local hospitals and EMS agencies changing their approach to cardiac arrest care which has led to an increase in cardiac arrest survivors across the state. Final Status Report on Program Objectives for FY 2017-18 4 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau Multiple Honolulu agencies teamed up and hosted a similar resuscitation conference for providers in Honolulu. They had a strong response from prehospital providers and several of the larger hospitals. This helped streamline how we handle cardiac arrest cases statewide. 7. Continue to aggressively pursue alternative funding opportunities to facilitate acquisition of new equipment and/or training opportunities throughout the fiscal period. Ongoing.Received notification of award for HDOT grants - i. Continuation of HFD Child Passenger Safety inspection clinics—$ 13,340 ii. eDraulic extrication tools - $35,000 The Hawaii Fire Department received these grants. Our personnel have been in serviced on the eDraulic extrication tools and the equipment is currently being used in operations at Station 14. We have resubmitted for both grants for this upcoming fiscal year. Final Status Report on Program Objectives for FY 2017-18 5 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Finalize Rescue Field Operating Guidelines/Response Policies for SCUBA, Swiftwater, Wildland, and Rope Rescue by June 2018. Draft completed. Current progress is reviewing and revising each section, and then forwarding to Fire Chief for final approval. 2. Continue to be actively involved in procuring funds through grants and other alternative sources by December 2017. Success gained in achieving alternative funding via private non-profit organizations such as the Daniel Sayre Memorial Foundation. Vital Search & Rescue and Ocean Safety Equipment donated by the Sayre Foundation. 3. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by December 2017. The Hawaii Fire Department is currently conducting in-house dive classes for our department. Currently have only one certified instructor to accomplish this training. However,we have one more individual who is undergoing training to become certified and assist with this program. 4. Implement an in-house Confined Space Rescue training program that includes all of our personnel who work as part of the hazmat or rescue team by June 2018. The Hawaii Fire Department trained most of our rescue and hazmat personnel. Department awaiting training site approval from IAFF certified instructors to conduct further training of our remaining personnel along with our in-house department instructors. Final Status Report on Program Objectives for FY 2017-18 6 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Develop and implement a Hazardous Materials Technician level recertification training program for all Hazmat technician personnel by December 2017. The Hawaii Fire Department completed our retraining for all of our hazmat technicians that included classroom and practical review that satisfies OSHA requirements. This year we are utilizing Target Solutions to supplement this training. 2. Establish a line budget to effectively plan for purchasing,maintenance,updating, and repair of equipment by June 2018. Funding for a budgeted line item specific to hazmat equipment, repair, and/or supplies have not been created. However,we do have a line budget for general fire equipment, supplies, and repair maintenance. The Department actively pursuing funding for larger hazmat equipment purchases. 3. Continue to provide training for our Hazmat teams in a coordinated effort with the 93rd CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2017. The Hawaii Fire Department continues to conduct training with the Civil Support Team on an annual basis utilizing WMD and other hazardous materials related scenarios with drills to keep our hazmat teams abreast of the latest skills needed. 4. Procure updated chemical equipment with the capability to identify potentially explosive and other unknown chemicals on-scene for public safety and environmental protection by June 2018. Although we have identified the latest equipment to accomplish these tasks,we continue to seek funding for this equipment by applying for alternative funding through grants and other sources to help update our current equipment and improve our response capability. Final Status Report on Program Objectives for FY 2017-18 7 FIRE OCEAN SAFETY 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule to have at least two Water Safety Officers on duty during weekends, holidays and summer and winter vacation. This would entail the addition of two full-time positions at Hapuna and two full-time positions is Hilo by June 2018. Department request for more staffing have not been realized due to current budgetary constraints. However, state funding of three new positions planned for Hapuna Beach have been approved by the state and the county's recruitment approval process is now moving forward. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to East and West Hawai`i and four WSO III positions for adequate supervision in each district by June 2018. The Hawaii Fire Department continues to request adding positions to help alleviate the Captains of this added burden and to provide for better supervision that equates to a safer workplace. 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA)the Big Island Junior Lifeguard program at five locations: Hilo, Puna,Punalu'u, Kailua-Kona, and Hapuna,to promote ocean safety through education and activities to youth ages 12- 17. Programs to be implemented during July and August 2017. The Hawaii Fire Department continues to hold sessions in all five districts. Summer 2017 saw an increase of participant enrollment due to funding that was provided by Hawaii Lifeguard Association. With the lava flow this year,there was no program in Puna. However,we are looking to move back to the newly formed beach in the near future. 4. Expand our RWC program to include coverage in the three additional districts (Hilo, Punalu'u, and Kona)by June 2018. This was requested in our supplemental budget but was not approved due to budgetary constraints. However,we may be receiving funds from the HTA to provide funding for the expansion of this program. Final Status Report on Program Objectives for FY 2017-18 8 FIRE .�.�� .00EAN SAFETY .__ 5. Increase our public alert capabilities by adding a PA system to the La`aloa Beach and Kahalu'u south tower by December 2017. The Hawaii Fire Department added a PA system to the Kahalu`u South, La'aloa, and two of the towers at Hapuna. This now allows our lifeguards to expand our preventative measures out into the water and increase public safety. • Final Status Report on Program Objectives for FY 2017-18 9 FIRE FIRE PREVENTION BUREAU 1. Take an aggressive approach to public education in regards to fire prevention and life safety awareness. Main topics to include smoke alarm/home inspection program, firefighter safety guide and school visit program, pre-emergency planning. Conducted 161 public education events, 99 were smoke alarm/home inspection events, Delivered 18,500 FFSG's to elementary student's island-wide and conducted 21 fire safety assemblies in elementary schools. 2. Continue the adoption process of the 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawaii County fire code. The 2015 NFPA 1 State amendments are finalized and are moving forward for legislation. The next step is to work on and finalize our county amendments. 3. Educate suppression personnel in conducting basic inspections related to preplanning inspections, basic fire investigations and community risk reduction programs. Project completed at Honoka`a Fire Station. Expansion of project on hold due to personnel shortages and workload in Prevention Bureau. Final Status Report on Program Objectives for FY 2017-18 10 FIRE AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Complete construction of mezzanine to create storage space for parts currently taking up space in other critical areas. Project remains a priority. However, this project has been placed on hold until funding is obtained. 2. Create an exterior covered work area to provide an additional space to work on vehicles during inclement weather. The Hawaii Fire Department evaluated measures to provide a safe and covered work space. However,this project have been delayed until funding is obtained. Fire Communications Control Center 1. Revise Fire Radio Dispatcher I hiring process to produce better outcomes in the hiring process. System was revised and successful. We added Test Genius's CritiCall to testing process,testing system was a success and revised hiring process has been producing improved results. This project is completed, and will be changed into separate sub-projects to continue to improve the dispatch center and get to full staffing. 2. Document need and prepare request for additional positions by the end of FY 2017- 18. This project has been put on hold while we are working on a reorganization of the Dispatch center. 3. Research and develop a three year plan to implement accreditation of the Hawai`i Fire Department Fire Communication center by the end of FY 2017-18. This project have not yet been initiated. The Hawaii Fire Department will continue to work on getting Dispatch fully staffed and work on reorganization prior to implementing accreditation. Final Status Report on Program Objectives for FY 2017-18 11 FIRE AUXILIARY SERVICES BUREAU 4. Research and develop a Public Education Program which will provide the community with an understanding of the 9-1-1 emergency system by the end of FY 2017-18. This project has been suspended until further notice. While an important process, current staff positions needed to dedicate the hours to complete are not available due to budgetary constraints. Warehouse and Supply Section 1. Streamline warehouse processes through the elimination of non-essential processes through a review of process mapping to identify redundancy by the end of September 2017. This project has completed the initial phase and morphed into the single point ordering system project. Forms are being designed and the ordering of all items from the fire warehouse will be routed through Trello and displayed on a real time tracking status board in the warehouse accessible online to all department members. 2. Increase distribution center efficiency and accountability through implementation of an electronic inventory management system by December 2017. Warehouse has been reorganized and a PC added to be used with Eden/Fresh. Access rights have been given to our personnel and we are in the process of going through training to attempt to implement Eden/Fresh with bar code scanning similar to the Department of Transportation. This project will continue into FY 2018/19. 3. Compile data to justify an increase in warehouse staff to maintain inventory system for department by January 2018 to request position in FY 2019-20 budget. This project will continue in FY18/19 but in specific we will be looking to fund a repair/maintenance position to keep up with the numerous jobs that are currently not being addressed to the level required by manufacturer. 4. Establish a 5S based warehouse system by end of FY 2017-18. This project is on hold. We are looking to obtain racking in FY 2018/19 and move all storage racking within the fire warehouse up to 15' to make a better use of the vertical space. Grant funding has been identified and we will be pursuing a purchase once it has been secured. Once shelving has been installed,the 5S project will continue. Final Status Report on Program Objectives for FY 2017-18 12 FIRE TRAINING BUREAU 1. Maintain training documentation and administrative requirements for Fire Fighter required certifications. Target Solutions has been integrated into our department Training cycle with delivery of both training program s as well as tracking of expiration dates and online recertification courses. 2. Establish a Company Officer Training curriculum which includes an initial Train the Trainer to establish instructors, a detailed budget, a detailed training plan and a timeline for scheduled training to be initiated. Due to assignment changes, staff availability and training priorities, Company Officer Training curriculum has not been initiated or completed. 3. Continue to deliver training programs and exercises that utilizes the new Driving Simulator and the Live Fire Training Simulator. The Driving Simulator and Live Fire Training Simulator are being utilized by the current Fire Recruit Class. Hose Evolutions and Fire pump procedures/operations training was also delivered to East and West Hawaii Companies in the months of September and October 2017. Feedback from the Company Commanders regarding the training were all very positive. 4. Continue to host annual NFA two day off-campus courses and maintain training opportunities through the State Fire Council and the National Fire Academy. The Hawaii Fire Department hosted a two-day National Fire Academy off- campus courses, one in Kona (F646 Leadership in Supervision with 24 attendees) and another in Hilo (F637 Wildland Urban Interface with 19 attendees). 5. Develop and implement strategies to re-organize the Training Bureau inclusive of training curriculum,programs and Training Bureau staffing. A draft for a West Hawaii Training Bureau position to support the 2°d Battalion's training needs was submitted for review. However, no further development or progress was made due to budgetary constraints precluding the establishment of additional training positions. Final Status Report on Program Objectives for FY 2017-18 13 FIRE VOLUNTEER TRAINING SECTION 1. Continue digital radio communications training to all volunteer personnel. Digital radio communication training completed to all volunteer personnel. 2. Replacement of aging vehicle fleet by December 2017. No replacement vehicles received due to non-availability of apparatus and funding. 3. Re-train all Volunteers on First Aid/Hands only CPR/AED training by June 2018. Retraining of First Aid/Hands only CPR/AED training completed. 4. Continue integration of Hawai`i Fire Department operations personnel with Hawai`i Fire Department Volunteer Fire companies. Integration of Volunteer and Career Companies completed. Final Status Report on Program Objectives for FY 2017-18 14 Incident by Incident Type With Detail Date Range: From 7/1/2017 To 6/30/2018 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Fire Building fire 67 65 00:11:42 $4,774,100.00 $8,624,601.00 Fires in structures other than in a building 5 5 00:11:48 $17,100.00 $42,600.00 Cooking fire,confined to container 72 72 00:12:22 $14,420.00 $14,420.00 Chimney or flue fire,confined to chimney or flue 2 2 00:06:30 Trash or rubbish fire,contained 84 83 00:12:56 Fire in portable building,fixed location 3 3 00:14:06 $26,200.00 $26,200.00 Mobile property(vehicle)fire,other 4 4 00:11:42 $8,500.00 $8,500.00 Passenger vehicle fire 119 119 00:12:33 $274,350.00 $274,350.00 Road freight or transport vehicle fire 9 9 00:09:03 Camper or recreational vehicle(RV)fire 2 2 00:18:06 Off-road vehicle or heavy equipment fire 4 4 00:17:14 $280,000.00 $280,000.00 Natural vegetation fire,other 19 19 00:18:01 Forest,woods or wildland fire 27 27 00:12:29 Brush,or brush and grass mixture fire 163 157 00:16:51 $52,500.00 $74,500.00 Grass fire 23 23 00:12:47 $100.00 $100.00 Outside rubbish fire,other 45 45 00:14:08 Outside rubbish,trash or waste fire 133 133 00:13:51 Dumpster or other outside trash receptacle fire 9 9 00:07:47 Special outside fire,other 5 5 00:10:13 Outside storage fire 2 2 00:10:06 $12,000.00 $300,000.00 Outside equipment fire 3 3 00:10:40 $4,100.00 $4,100.00 Cultivated vegetation,crop fire,other 2 2 00:13:11 Total Fire: 802 793 00:13:42 $5,463,370.00 $9,649,371.00 Rupture/Explosion Overpressure rupture from steam,other 2 2 00:08:43 INCO27(3.00) Page 1 of 5 Printed: 12/03/2018 14:14:52 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Rupture/Explosion-(Continued) Overpressure rupture from air or gas,other 1 1 00:06:26 Chemical reaction rupture of process vessel 1 1 00:00:31 Explosion(no fire),other 1 1 00:14:33 Excessive heat,scorch burns with no ignition 4 4 00:07:41 Total Rupture/Explosion: 9 9 00:07:44 EMS/Rescue Medical assist,assist EMS crew 24 23 00:35:36 Emergency medical service,other 10 10 00:18:13 EMS call,excluding vehicle accident with injury 16,354 16,272 00:11:46 Vehicle accident with injuries 707 701 00:12:00 Motor vehicle/pedestrian accident(MV Ped) 42 42 00:08:06 Motor vehicle accident with no injuries 664 661 00:09:17 Lock-in(if lock out,use 511) 6 6 00:07:34 Search,other 8 8 00:25:32 Search for person on land 67 67 00:38:50 Search for person in water 43 43 00:37:07 Extrication,rescue,other 6 6 00:13:43 Extrication of victim(s)from building/structure 2 2 00:06:57 Extrication of victim(s)from vehicle 2 2 00:11:15 Removal of victim(s)from stalled elevator 5 5 00:11:30 Water&ice related rescue,other 1 1 00:17:32 Swimming/recreational water areas rescue 14 14 00:20:20 Swift water rescue 3 3 00:19:34 Surf rescue 9 8 00:11:44 Watercraft rescue 31 28 00:28:42 Electrocution or potential electrocution 1 1 00:21:05 Rescue or EMS standby 6 4 00:22:29 Total EMS/Rescue: 18,005 17,907 00:11:55 Hazardous Condition Flammable gas or liquid condition,other 1 1 00:08:40 INCO27(3.00) Page 2 of 5 Printed: 12/03/2018 14:15:34 • Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Hazardous Condition-(Continued) Gasoline or other flammable liquid spill 19 19 00:10:09 Gas leak(natural gas or LPG) 18 18 00:11:21 Oil or other combustible liquid spill 8 8 00:10:22 Toxic condition,other 7 7 00:16:25 Chemical hazard(no spill or leak) 3 3 01:06:27 Chemical spill or leak 4 4 00:10:16 Refrigeration leak 1 1 00:16:10 I Electrical wiring/equipment problem,other 19 19 00:12:47 Heat from short circuit(wiring),defective/worn 4 4 00:10:17 Light ballast breakdown 1 1 00:07:25 Power line down 60 60 00:14:51 Arcing,shorted electrical equipment 44 44 00:13:45 Accident,potential accident,other 3 3 00:16:49 Building or structure weakened or collapsed 2 2 00:08:25 $300.00 $600.00 Aircraft standby 5 3 00:12:24 Vehicle accident,general cleanup 4 4 00:09:03 Attempted burning,illegal action,other 1 1 00:25:10 Attempt to burn 1 1 00:09:42 Total Hazardous Condition: 205 203 00:13:54 $300.00 $600.00 Service Call Person in distress,other 18 18 00:14:29 Lock-out 16 16 00:08:15 Ring or jewelry removal 2 1 00:11:40 Water problem,other 77 00:10:10 Water evacuation 2 2 00:09:14 Water or steam leak 11 11 00:12:34 Smoke or odor removal 6 6 00:07:20 Animal problem,other 1 1 00:07:36 Animal problem 1 1 00:21:28 Animal rescue 3 3 00:57:59 Public service assistance,other 194 186 00:15:17 INCO27(3.00) Page 3 of 5 Printed: 12/03/2018 14:15:34 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value Service Call-(Continued) Assist police or other governmental agency 45 28 00:28:46 Police matter 840 823 00:10:52 Public service 305 289 00:18:55 Community Paramedicine Outreach 117 111 00:04:21 Assist invalid 315 313 00:12:08 Unauthorized burning 49 49 00:14:52 Cover assignment,standby,moveup 5 Total Service Call: 1,937 1,865 00:12:50 Good Intent Dispatched&cancelled en route 847 EMS:Dispatched&cancelled en route 149 No incident found on arrival at.dispatch address 3,116 3,089 00:11:14 Authorized controlled burning 3 3 00:08:32 Steam,other gas mistaken for smoke,other 3 3 00:07:59 Smoke scare,odor of smoke 101 101 00:13:21 Steam,vapor,fog or dust thought to be smoke 4 4 00:15:23 Barbecue,tar kettle(outdoor cooking) 16 16 00:11:58 EMS call,party transported by non-fire agency 22 21 00:08:39 Hazmat release investigation w/no hazmat 14 14 00:15:47 Total Good Intent: 4,275 3,251 00:11:19 False Call Malicious,mischievous false call,other 3 3 00:06:18 Municipal alarm system,malicious false alarm 1 1 00:07:31 Direct tie to FD,malicious/false alarm 1 1 00:06:33 Telephone,malicious false alarm 1 1 00:07:18 Local alarm system,malicious false alarm 9 9 00:06:53 System malfunction,other 10 10 00:05:55 Extinguishing system activation due to malfunction 1 1 00:06:18 Smoke detector activation due to malfunction 101 100 00:10:39 Heat detector activation due to malfunction 1 1 00:14:43 1Nc027(3.00) Page 4 of 5 Printed: 12/03/2018 14:15:34 Average Incident Used in Ave. Response Time Incident Type Count Resp. HH:MM:SS Total Loss Total Value False Call-(Continued) Alarm system sounded due to malfunction 92 92 00:08:09 CO detector activation due to malfunction 1 1 00:02:51 Unintentional transmission of alarm,other 14 14 00:09:23 Sprinkler activation,no fire-unintentional 2 2 00:05:56 Smoke detector activation,no fire-unintentional 36 36 00:12:17 Detector activation,no fire-unintentional 10 10 00:07:01 Alarm system sounded,no fire-unintentional 74 74 00:07:48 Total False Call: 357 356 00:09:05 Severe Weather Earthquake assessment 3 3 00:29:18 Flood assessment 5 5 00:15:18 Landslide 3 3 00:09:45 Wind storm,tornado/hurricane assessment 1 1 00:11:50 Lightning strike(no fire) 4 4 00:10:43 Severe weather or natural disaster standby 2 2 00:04:24 Total Severe Weather: 18 18 00:14:17 Other Citizen complaint 3 3 00:19:24 Total Other: 3 3 00:19:24 Total Incident Count: 25,611 24,405 $5,463,670.00 $9,649,971.00 INCO27(3.00) Page 5 of 5 Printed: 12/03/2018 14:15:34 This page intentionally left blank 1 0 HUMAN RESOURCES HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. One hundred forty redescription review requests were received and all but three were processed within five working days. 2. Review and process reallocations for recruitment within ten workdays of receipt. One hundred twenty-two reallocation requests for recruitment purposes were received and all were processed within 10 working days of receipt. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. A total of nine grievances were received at the employer-level in the first half of the fiscal year. Five were heard and responded to within the 60 day timeframe. One is pending; however,we are still within the 60 day timeframe to meet this objective. Two grievances were received in December and meetings to hear these grievances have been delayed at the request of the Union. However,we are still within the timeframe to hear and provide responses to these grievances within 60 days. One grievance was remanded to the department level and was not heard by DHR. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. A total of 177 inquiries related to the administration and interpretation of collective bargaining agreements and executive orders were received and answered within the established timeframes. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Two grievances were appealed to arbitration. Background and technical information for these appeals were provided to Corporation Counsel within 14 days. No additional requests for information were received. Six Month Progress Report on Program Objectives for FY 2018-19 1 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. Seven New Hire Orientation classes were conducted. Since no New Hire Orientations were scheduled for the first nine months of 2018, make up sessions were scheduled to catch up with training requirements. 2. Provide at least six Customer Service Skills Training sessions annually. No Customer Service Skills Training was conducted. The new HR Manager responsible for Personnel and Organizational Development was selected in September. 3. Provide at least six Supervisory Skills Training sessions annually. No Supervisory Skills Training sessions were provided during the first half of the fiscal year; however, a new Supervisory Training Program will begin in January. 4. Identify at least two Personnel Development needs &implement County-wide program. This was not completed as the new HR Manager responsible for Personnel and Organizational Development was selected in September. 5. Annually coordinate the Prevention of Workplace Violence training program. This will be scheduled in the 2nd half of the fiscal year. 6. By September 30, 2018, hold the annual Pre-retirement Workshop. The Pre-Retirement Workshop for 2018 has been postponed until 2019. Six Month Progress Report on Program Objectives for FY 2018-19 2 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development (continued) 7. Issue the Fall 2018 and Spring 2019 Training Catalogues. The Fall 2018 training catalog was not issued; however, training did take place through announcements. The Spring 2019 Training Catalog was recently distributed. Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawai`i County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. A total of 35 inquiries and complaints were received. Of the 35 inquiries and complaints,33 were closed within 14 days. As of December 31,2018, two complaints were pending due to inaction by other departments. 2. By June 30, 2019, deliver two supervisory training classes and two non-supervisory training classes. Two supervisory Anti-Discrimination and Harassment classes with 32 attendees and eight non-supervisory Anti-Discrimination and Harassment classes with 202 attendees were conducted. Administrative Services 1. Conduct two department/agency audits each quarter on personnel files,temporary assignment records,postings, etc. to ensure compliance with personnel laws,rules, policies and procedures, collective bargaining agreements and executive orders. A total of four agencies were audited during the first half of the fiscal year. 1st quarter: Prosecuting Attorney, Civil Defense 2°d quarter: Legislative Auditor,Housing Six Month Progress Report on Program Objectives for FY 2018-19 3 HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 1,822 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 1,328 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 172 Flexible Spending Plan change in status forms. 168 forms, or 98%,were processed within two workdays of receipt. 4. By December 31, 2018, hold an annual employee awards program. The 53rd Annual Employee Recognition Program was held on October 30,2018 at Aunty Sally Kaleohano's Lu'au Hale. Mayor Kim honored and recognized 30 outstanding County of Hawaii employees. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established 5 out of 7, or 71%, of eligible lists within two months. Two recruitments are currently in progress. • Within three months for large size open-competitive recruitments requiring a written examination. No large size open-competitive recruitments requiring a written examination were conducted during this period. Six Month Progress Report on Program Objectives for FY 2018-19 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination (continued) • Within two months for open-competitive recruitments requiring a training and experience evaluation(T&E). We established 96 out of 111, or 86%, of eligiblelists within two months. Nine recruitments resulted in no qualified applicants. Two eligible lists were established shortly thereafter due to staff workload. Four recruitments are currently in progress. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. No Police Officer I recruitment was conducted during this period. 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 50 out of 77, or 65%, of internal lists within one month. Fifteen internal recruitments resulted in no applicants. Eight internal recruitments had no qualified applicants. Four recruitments are currently in progress. 3. Certify (refer)names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 314, or 100%, of requests were certified (referred) names from available eligible/internal lists to hiring departments within four workdays. 4. Coordinate the placement of Hawai`i Community College Cooperative Vocational Education(CVE) students within the County by October 31 of every year. Nine CVE positions were filled by October 31,2018. Six positions remained vacant due to Hawaii Community College's difficulty in referring interested students as a result of their low enrollment. Six Month Progress Report on Program Objectives for FY 2018-19 5 HUMAN RESOURCES HUMAN RESOURCES Health and Safety 1. Coordinate and/or conduct safety inspections of at least six County facilities. Safety inspections of two County facilities were conducted. Facilities include: Mass Transit Agency baseyard, Old Kawailani Street Fire Station/General Services baseyard. 2. Provide requested safety and equipment training within two months of original request. Sixty-six requests were received and all were delivered within two months of original request. 3. Provide four HIOSH-required training programs per quarter. HIOSH required training programs were provided in each quarter as follows: 1St Quarter: Respiratory Protection and Fit Testing, Fire Safety Awareness, Bloodborne Pathogens,Hearing Conservation,Fall Protection and Forklift training 2°d Quarter: Personal Protective Equipment,Hazard Communication,Fire Safety Awareness,Bloodborne Pathogens,Hearing Conservation, Respiratory Protection and Fit Testing and Forklift training 4. Provide at least four Defensive Driver Courses (DDC)to County employees during the fiscal year. Six Defensive Driver Course training sessions were provided. Three Driver Improvement Program training sessions were also provided. 5. Conduct a semi-annual workers compensation claims review. Workers compensation claims reviews were conducted in September and December. Six Month Progress Report on Program Objectives for FY 2018-19 6 HUMAN RESOURCES HUMAN RESOURCES Health and Safety (continued) 6. Coordinate the annual flu shot clinic/mini-health fair for County employees in the districts of Hilo, Puna, Waimea, Ka`ti, and Kona. Annual flu shot clinics were held in Waimea for 12 employees and Ka'n for 11 employees. The flu shot clinic/mini health fair in Hilo attracted 242 employees and was held in conjunction with the Blue Zones Certified Workplace kick-off. The flu shot clinic/mini health fair in Kona attracted 36 employees. A flu shot clinic was not scheduled in Puna due to low participation last year. We did conduct an additional session at the South Hilo Roads baseyard for DPW- Highways, DPR-Parks Maintenance and other employees who were not able to attend the Hilo clinic. Six Month Progress Report on Program Objectives for FY 2018-19 7 This page intentionally left blank HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. Four hundred nineteen redescription review requests were received and all but four were processed within five workdays of receipt. All that was not processed was due assigned staff on leave. 2. Review and process reallocations for recruitment within ten workdays of receipt. Two hundred three reallocation requests for recruitment purposes were received and all were processed within ten workdays of receipt. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. A total of twelve grievances were filed at the employer level. Seven grievances were heard and responded to within 60 days of receipt. Two employer-level responses were issued after the 60 day timeframe due to scheduling conflicts to hold a Step 2 meeting. Discussions on potential remedies for two grievances have been ongoing and,therefore,we have not met the 60 day timeframe for these grievances. One grievance was withdrawn by the union shortly after the grievance was filed at the employer level. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. One hundred eighty-two departmental inquiries were received and responded to within a 14 day timeframe. Two inquiries,which required consultation and clarification from other jurisdictions,were answered within a 30-day timeframe. Final Status Report on Program Objectives for FY 2017-18 1 HUMAN RESOURCES HUMAN RESOURCES Labor Relations 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Twenty requests related to arbitration of grievances were received from the Office of theCorporation Counsel. All were responded to within 14 days from the date of the request. Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. Six New Hire Orientation classes were conducted. Classes were held once a month from July through December and rotated between Hilo and Kona. Training was not conducted during the second half of the fiscal year as we were recruiting to fill the Personnel and Organizational Development Manager position. 2. Provide at least six Customer Service Skills Training sessions annually. Five live trainings on customer service were conducted. Training was not conducted during the second half of the fiscal year as we were recruiting to fill the Personnel and Organizational Development Manager position. 3. Provide at least six Supervisory Skills Training sessions annually. Supervisory skills training was scheduled for the second half of the fiscal year. However,training was not conducted during the second half of the fiscal year as we were recruiting to fill the Personnel and Organizational Development Manager position. 4. Identify at least two Personnel Development needs &implement County-wide program. Conducted two reasonable suspicion trainings—one in Hilo and another in Kona. Final Status Report on Program Objectives for FY 2017-18 2 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development 5. Annually coordinate the Prevention of Workplace Violence training program. The Prevention of Workplace Violence training was scheduled for the second half of the fiscal year. However,training was not conducted during the second half of the fiscal year as we were recruiting to fill the Personnel and Organizational Development Manager position. 6. By September 30, 2017, hold the annual Pre-retirement Workshop. The annual Pre-Retirement Workshop was held on September 13,2017 with 108 State and 70 County employees attending. 7. Issue the Fall 2017 and Spring 2018 Training Catalogues. The Fall 2017 course catalog was published on July 6,2017. The Spring 2018 course catalog was not published as the Personnel and Organizational Development Manager position was vacant. Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawai`i County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. A combined total of 87 complaints and inquiries were received. Of the 87 complaints/inquiries, 83 were closed within fourteen days. As of June 30,2018, all 87 inquiries were resolved. 2. By June 30,2018, deliver two supervisory training classes,two non-supervisory training classes and two other EO/ADA civil rights compliance classes, depending upon identified needs. A total of four non-supervisory training classes were conducted for 24 Police Recruits, 8 Police Dispatchers and 120 Parks and Recreation employees. Note: Training was halted due to the lava eruption response but has resumed as of August 21,2018. Final Status Report on Program Objectives for FY 2017-18 3 HUMAN RESOURCES HUMAN RESOURCES Administrative Services 1. Conduct two department/agency audits each quarter on personnel files,temporary assignment records,postings, etc. to ensure compliance with personnel laws,rules, - policies and procedures, collective bargaining agreements and executive orders. A total of seven agencies were audited during the fiscal year. The audit of Civil Defense was cancelled in the fourth quarter due to the eruption. 1st quarter: Planning,Research & Development 2" quarter: Aging,Public Works 3rd quarter: Environmental Management,Police 4th quarter: Fire 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 3,960 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 4,708 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 303 Flexible Spending Plan change in status forms. 301 forms, or 99%,were processed within two workdays of receipt. 4. By December 31, 2017, hold an annual employee awards program. The 52nd Annual Employee Recognition Program was held on November 6,2017 at the Hilo Municipal Golf Course Multi-Purpose Room. Mayor Kim honored and recognized 19 outstanding County of Hawaii employees. Final Status Report on Program Objectives for FY 2017-18 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established 9 out of 10, or 90%, of eligible lists within two months. One eligible list was established shortly thereafter due to staff workload. • • Within three months for large size open-competitive recruitments requiring a written examination. We established 1 out of 1, or 100%, of eligible lists within three months. • Within two months for open-competitive recruitments requiring a training and experience evaluation(T&E). We established 178 out of 184, or 97%, of eligible lists within two months. Five recruitments resulted in no qualified applicants. One continuous recruitment,which was difficult to fill, resulted in the eligible list being established after we received qualified applicants. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. We established the Police Officer I eligible list within four months. 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 163 out of 214, or 76%, of internal lists within one month. Thirty internal recruitments resulted in no applicants. Sixteen internal recruitments had no qualified applicants. One internal recruitment was cancelled because the hiring department inadvertently did not post the recruitment announcement. Final Status Report on Program Objectives for FY 2017-18 5 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination 3. Certify(refer)names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 576, or 100%, of requests were certified (referred) names from available eligible/internal lists to hiring departments within four workdays. 4. Coordinate the placement of Hawai`i Community College Cooperative Vocational Education(CVE) students within the County by October 31 of every year. • Eight CVE positions were filled by October 31,2017. Three additional positions were filled in the spring semester leaving four positions vacant. Hawaii Community College's difficulty continues in referring interested students as a result of their low student enrollment. Health and Safety 1. Coordinate and/or conduct safety inspections of at least six County facilities. Safety inspections of seven County facilities were conducted. Facilities include: Waimea Solid Waste Baseyard,Pana`ewa Rainforest& Zoo, Hilo Municipal Golf Course Maintenance area,Kona Motor Vehicle Registration office, Office of the Corporation Counsel,Hilo Transfer Station and Landfill, and Councilperson Ruggles office. 2. Provide requested safety and equipment training within two months of original request. One hundred forty-nine safety training requests were received and all were delivered within two months of original request. Final Status Report on Program Objectives for FY 2017-18 6 HUMAN RESOURCES HUMAN RESOURCES Health and Safety 3. Provide three HIOSH-required training programs per quarter. NIOSH required training programs were provided in each quarter as follows: 1st Quarter: Personal Protective Equipment,Hazard Communication, Bloodborne Pathogens,Hearing Conservation,Fall Protection and Forklift training 2nd Quarter: Personal Protective Equipment,Hazard Communication,Fall Protection,Fire Safety, Bloodborne Pathogens,Hearing Conservation,Respiratory Protection and Fit Testing and Forklift training 3rd Quarter: Personal Protective Equipment,Hazard Communication, Bloodborne Pathogens,Hearing Conservation,Fall Protection, Aerial lift training, Respiratory Protection and Fit Testing,Fire Safety, and Forklift training 4th Quarter: Bloodborne Pathogens,Hearing Conservation,Aerial lift training, Respiratory Protection and Fit Testing, and Forklift training 4. Provide at least six Defensive Driver Courses (DDC)to County employees during the fiscal year. Twelve Defensive Driver Course training sessions were provided. Three Driver Improvement training sessions were also provided. 5. Conduct a semi-annual workers compensation claims review. The file reviews scheduled for May were not conducted due to operational response to the Leilani Estates eruption event that began on May 3,2018. Final Status Report on Program Objectives for FY 2017-18 7 This page intentionally left blank 1 1 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 1. Provide a reliable and managed network for the County of Hawai`i, implement higher level protocols and extend the network to include faster and reliable network connectivity for County locations. • Added Alcatel network connection from CD to Fire Dispatch. • Removed General Services and HelpDesk remote location (aka Hawaii Hardware) from the network. • Standby Civil Defense generators installed and prepped for Election processing. • Upgraded primary network connection for North Kohala Police Department. • Transferred network scope of Hilo PMVI computers and printer to main County network. • Installed fiber cabling at Fire Dispatch and upgraded connection for radio environment to MPLS at Fire Dispatch. Replaced UPS and Cisco switch at Fire Dispatch. • Network equipment relocation planning/review for Traffic Admin. • Completed/tested NAT programming and documentation on Cisco 809 routers for Traffic. • Configured a FortiAP-28C for General Services at Kawailani, and routed,terminated, and labeled network cables to connect computers/printers to FortiAP. • Configured and updated new Cisco switch for Housing. • Configured/deployed a FortiWiFi 3G-4G for Puna Highways. • Setup Makalei Fire Station with FortiWiFi 60E. • Configured/deployed a FortiWiFi 60E for Hamakua Highways. • Setup testing FortiWifi 60E for Honokaa CSE office, using,test public ip address at WHCC. • Installed a FortiAP-321C access point at Mass Transit. • Setup 3rd TV display for WHCC VRL queuing system. 2. Expand and maintain the County of Hawai`i server and application support, assist County Departments with Application implementations and expand the use of cloud-based technologies. • Create and execute database scripts to format, extract and append legacy data to DCT table structure for EnerGov Implementation. • Work with Department of Planning to format, extract and append Legacy Excel spreadsheet data to DCT and custom table structure for EnerGov Implementation. Six Month Progress Report on Program Objectives for FY 2018-19 1 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Submitted multiple iterations of data to Tyler for review and DCT mapping purposes for EnerGov. • Completed routine,Pictometry updates of data layers • Customization & resolution of errors and issues with NavRisk. o troubleshoot and resolve voided payments report o correct inaccurate"Paid Amount" displayed data. o secure site certificate. o address the issue of duplicate records for WC3. o apply fix for user reactivation error. • Worked with iNovah and County of Kauai DIT on customized reports for MVR needs. • Deployed iNovah receipt printers at MVR and DL locations. • Performed routine, Laserfiche data migration on repositories nearing capacity. • Performed routine, indexing to Laserfiche repositories. • Completed updating approved Annual Eden Queue Security Verifications. • Worked on hourtype 85e to be added to base salary in Eden. • Worked on hourtype 86 to be excluded from employees hired after 7/2012 in Eden. • Routine,Eden database maintenance o Wrote SQL script to delete pay rate tables. o Saved out EdenStandard database after payroll process. • Assisted with Spillman CAD go-live (Sept 18th, 2018) o Continue working with HPD,HFD and Spillman to improve data consumption of CAD data by HFD applications. o Continue working with vendor on configuration and testing of FireRMS/Reviewer tool. • Performed ProQA server update to latest version and pushed to HFD PCs. • Performed routine, iasWorld database maintenance o Removal of voided building permits from "feed" database. • Continue troubleshooting/testing the upload and retrieval of RPT data to qPublic. • Restored Kace RAS virtual drive and upgraded version. • Continue working with HR on ERS mapping and reporting. • Continue working to complete County of Hawaii website redesign. • Eden test environment upgraded to v5.20.1. Six Month Progress Report on Program Objectives for FY 2018-19 2 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Eden production upgraded to v5.19.1.2. • EdenDeploy upgrade special settings implemented for HCPA,HCPD, and DWS. • Cisco VoIP systems upgrade to v11.5. • Processed Microsoft updates on servers. • Exchange server updates applied.monthly,July through December. • HelpSpot upgrades: v4.8.6,v4.8.8, and currently v4.8.11. • Lansweeper upgraded to v7.0.110.2 and SQL migrated to licensed server. • Migrated virtual servers to different datastores and reconfigured existing VMware environment. • New VMware virtual host shared datastore created and VMware virtual servers migrated. • Laserfiche migrated from retiring server to virtual environment. Migration of repositories completed, and users redirected to new location. • Microsoft windows updates released via SCCM. • Microsoft updates applied to endpoint clients for Office 2010, Office 2013, Office 2016,Windows 7, and Windows 10. 3. Maintain and enhance the reliability, cyber security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • Performed virus scans and virus removal on machines marked as potential threats from network monitoring software • Worked with RoadScholar.vendor(ITI) to improve the security of RoadScholar Tablets. Akamai DNS monitoring. • Upgraded Tripwire Enterprise server console to version 8.7.0. • Upgraded TE Agents and Axon Agents. • McAfee Agent updated to 5.5.1.388, then McAfee Agent v5.6.0.702 upgrade deployed and applied to all managed systems. • McAfee ePolicy Hotfix 1241557 applied. • Exchange server TLS security temporarily modified to allow Outlook 2010 Client connectivity. • Exchange Server SSL certificate renewed. • Upgraded Windows 10 and applied Windows Updates on versions 1709 and lower. Standardized to 1803 and moving to 1809. • KnowBe4 security training introduced to all County email users. Six Month Progress Report on Program Objectives for FY 2018-19 3 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • KnowBe4 multiple phishing campaigns and related training for user base to improve protection against phishing attempts. • KnowBe4 training—Creating Strong Passwords. 4. Review and improve Information Technology's customer support and services, and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Assist R&D with multiple SharePoint team site requests and edits • Lava Incident o Performed website information updates o Assisted with Volcano Fire Station move (of network and PC equipment) to new location. o Setup/Tear-down of computer, printer and network equipment for Support staff at various support locations. • Disaster Recovery o Installed, configured "OneDrive" for Recovery group • Elections o Image, configure and deploy (setup/tear-down) laptops for Elections use. o Provided onsite support during event. • Performed routine, user support tasks o Computer deployments throughout Departments. o Troubleshooting, repair/replacement of computers and peripherals throughout Departments. o Warranty repair of user computers and peripherals throughout Departments. • Rebuilt, tested, and implemented Office 365 deployment package. • Added ArcGIS Pro deployment package, in,preparation for upgrade. • Completed test of PDQ Deploy of Office 2016. • Migrating user folders and department folders from retiring server to new server. • iNovah printer setups for WHCC VRL and Waimea VRL. • Released SCCM Client v5.00.8634.1814 to systems, then ran PowerShell script to activate Auto Update. • ADSelfService upgraded to v5601,v5700,v5701, and currently on v5702. Six Month Progress Report on Program Objectives for FY 2018-19 4 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 5. Coordinate and manage a County-wide Geographic Information System (GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expands its usage. • GIS Server appliance and reverse proxy reconfiguration. • Performed GIS server Operating System updates. • Performed routine, GIS server benchmark testing on hardware. • EnerGov o Worked with ESRI and Tyler to resolve "token authentication" failure. o Re-configuration of EnerGov GIS Services from ArcGIS Online to internal GIS server and validation of internal services within the EnerGov application. o Researched, configured and deployed server infrastructure for GIS/EnerGov needs. • Worked with ESRI Hawaii staff to configure and deploy solution to meet the high demand of GIS data during Lava event. • Installed and configured GIS software on user PCs • Implemented disaster recovery workflow and automated backup processes for ArcGIS server • Perform routine, update to Liquor Control's Liquor License GIS data table. • Completed the transition of ArcGIS portal(Physical server) to virtual machine. • Perform Portal user and group realignment with migration of viewer users from Level 2 to Level 1. • Optimized GIS SQL database server performance to meet the needs of GIS users. • Created documentation for ArcGIS Pro install and user support guide. • Worked on GIS Licensing consolidation and user reconciliation. Six Month Progress Report on Program Objectives for FY 2018-19 5 This page intentionally left blank INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 1. Provide a reliable and managed network for the County of Hawai`i, implement higher level protocols and extend the network to include faster and reliable network • connectivity for County locations. • Extended the County fiber connection to P&R Maintenance; the new Mass Transit facility; Kona Highways; Na`alehu Fire Station; Ka`u Fire Station; Haihai Fire Station; and Kamana Senior Center. • Deployed FortiWifi and connected workstations at P&R Maintenance, then disconnected the slower broadband connection. • Migrated the Kamana PC's and printers from the frame relay connection to the fiber network. Added phone systems to the County VoIP network. • Activated the INET Request Online Coordination (IROC) system for tracking fiber requests through the DCCA. • Installed new Cisco switches at primary network locations (Pauahi,Aupuni, and WHCC) to replace switches approaching end of life. • Performed IOS upgrades on all existing Cisco switches, and added devices to RANCID,to improve configuration change monitoring and documentation. • Established a new hybrid setup of DHCP without Reservations for 75% of our network locations, and 25% DHCP with reservations,to allow for greater mobility of devices,while maintaining the required security level for device access to the network. • Assisted Civil Defense with camera project for shoreline monitoring across the network with a FortiWifi device. • Added email notification from uninterruptible power supplies located at network server rooms. • Installed new Core switches at the Aupuni server room. • Installed new UPS at Mauka Aupuni server room. • Installed and ran Open Manage Server Administrator on physical servers. • Installed SupportAssist Enterprise on physical servers. • Completed Mass Transit networking for new facility and removed old network setup at former location. • Removed Hawaii Hardware fiber connection and prepped equipment for redeployment on network. • Redeployed Alcatel 7710 at Fire Dispatch. • Completed upgrade of Motorola Mass Transit Dispatch station. • Designed and implemented Cisco 809 device programming and connection to maintain Traffic light network. • Created documentation of programming for new traffic network and conducted training and support for traffic personnel. • Ran Cisco CLI system diagnostics to verify integrity of network switches. Final Status Report on Program Objectives for FY 2017-18 1 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Installed fiber and CAT6 cabling at Hilo Driver Licensing to establish new presence on the County network. • Migrated SolarWinds NPM/NTA to physical server. • Designed and implementing new network connectivity for Honokaa PD, Waimea PD,Waimea Highways,Ka`n PD, Captain Cook PD, and Kealakehe PD. 2. Expand and maintain the County of Hawai`i server and application support, assist County Departments with Application implementations and expand the use of cloud based technologies. • Collapsed the multiple County of Hawaii Microsoft Volume Licensing Service Center(VLSC) Portals into a single location. • Installed new version of Rapid Recovery to core backup servers. • Assisted Traffic Division with recovery and rebuild of servers. • Upgraded four VMware host servers to version 6.5. • Migrated virtual servers to v6 Datastores. • Performed virtual machine compatibility upgrades and VMware tools upgrades. • Updated Lifecycle Controller on virtual servers. • Upgraded the VMware/EMC array 100MB switch to a 1GB switch. • Setup virtual PC for iNovah and installed Extra Attachmate version 9.3. • Continue assisting DEM with the implementation of an Abandoned Vehicles system. • Affordable Care Act Reporting for Tax Year 2017 with HR& Finance o Code changes implemented & ACA code calculations run for all employees. o Will assist the Department of Human Resources with preparation of data for import to EDEN system, and Finance with modification of electronic files prior to IRS upload. • Continue collaborating with the Fire Department,Police Department, Spillman Technologies, and other software vendors during the implementation of a new CAD system. • Completed upgrade from Renaissance to NavRisk for HR Workers Compensation Claims processing and reporting. • Assisting Police with the Gas, Oil and Mileage system. • Upgraded AsurelD system to Enterprise version for Liquor Control • Rolled out Office 365 to County PC users. o Provided training on Skype for Business,Microsoft OneDrive, Office, and SharePoint. Final Status Report on Program Objectives for FY 2017-18 2 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Continue assistingDPW Traffic and Finance with the implementation of p BMI Bar Coding for Inventory Tracking. This system will be integrated with the Eden Inventory module. o Will resume once EDEN is upgraded to 5.18.1. • Continue assisting DPW and Planning with the implementation of the EnerGov Permitting system. o Data Conversion from multiple legacy systems. • Migrated and converted historical Wang Payroll archive to Access/SQL application with integrated Windows authentication. • Migrated historical Wang Building Permit data to Lotus Notes system • Continue assisting the Finance Department with implementation of iNovah, a centralized cashiering system. o Working with vendor and Finance on configuration, reports • Assisted Office of the County Clerk with website fixes. o Replaced RAW HTML pages with WYSIWYG editor pages to conform to County website standards. 3. Maintain and enhance the reliability, cyber security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • Installed a FortiAnalyzer 400E, configuration completed, and threat report setup.Updated FortiAnalyzer to version 5.4.4. • Completed annual Cyber Security survey for NCSR and MS-ISAC. • DIT personnel completed CJIS Online Training, and all members of the department are certified. • Activated DMARC security settings for email. DKIM/DMARC implemented to add protection against spoofmg. • DMARC successfully implemented to allow for Constant Contact, MailChimp, and other outside entities to send on behalf of the county,when they are authorized. • Server firmware, driver, and bios updates for domain controllers. • Exchange Server January Microsoft Updates and CU19; May updates and CU20; June updates and CU21 completed. • KnowBe4 Administration training and scheduled staff testing and subsequent training. • McAfee antivirus agent 5.5.1.342 released to clients. • McAfee VirusScan Enterprise Patch 11 released to endpoint clients. • Upgraded the Tripwire Console server to version 8.6.2. • Upgraded Tripwire agents to TE Axon agents. Final Status Report on Program Objectives for FY 2017-18 3 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Improved security and auditing for EDEN system o Changed EDEN system administrator password o Implemented SQL trigger auditing on EDEN SQL Server to record data structure changes, and direct logins to SQL Server by Tyler Technologies Support staff 4. Review and improve Information Technology's customer support and services, and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Upgraded DirSync to Azure AD (AAD) Connect to allow for better connectivity with all Exchange services. • Activated Exchange Hybrid and cloud services for Water Supply. • Continued Exchange Server Microsoft Updates on a quarterly basis. • Upgraded Office 365 endpoint clients to Current Channel,then upgraded again,to the newer Microsoft Monthly Channel. • DIT added 50 licenses to VoIP Call Manager to allow for better phone coverage and support of spin up sites. • Implemented a more frequent review of Active Directory password expired users. Notices sent to Departments for review and inactive accounts cleared out faster. • ADAuditPlus applied update 5.0 build 5051. • ADSelfService upgrade to v5509. • Completed creation of individually named mailboxes and personal folders for Fire Department personnel. • Converted Office of Housing and Community Development(OHCD) distribution lists to shared mailboxes. • HelpSpot ticketing software upgraded to v4.7.4. • IT Policies & Procedures implemented. • McAfee Agent 5.06.220 deployed to managed systems. • Automatic deployment of FortiClient 5.6 Build/Config to VPN user devices. • Designed a PDQ 0365 Package Build to deploy the office suite across the network instead of through the internet. • Automatic deployment of Pictometry ESR 2.7. • SCCM client update 5.00.8540.1611 pushed to managed systems. • Skype for Business activated to do Broadcast and Internal to External Meetings with DNS settings completed. • Upgraded SolarWinds NPM and SolarWinds NTA to latest versions. • Created and configured iNovah production and test environment(Web & SQL) servers. Final Status Report on Program Objectives for FY 2017-18 4 P t�' J INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Installed new iNovah cashier software on workstations. • HelpSpot ticket software upgraded multiple times to newest version, currently v4.8.3. • Microsoft updates for June released via SCCM. • Microsoft updates for Office 2013, Office 2016, and Adobe Flash released via SCCM. • Resolved RPC errors and did manual updates for several computers not seen on the network for 90 plus days. 5. Coordinate and manage a County-wide Geographic Information System (GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expand its usage. • GIS servers MS updates and GoDaddy SSL certificate application. • Provided GIS Web Map Training • Pictometry o ConnectExplorer o Provided training for users • Assisting Real Property with interface between iasWorld and GIS o Created linked server in SQL Server to iasWorld TEST • Portal for ArcGIS o Created a new public web map for general county use o Continue fine tuning of portal to allow a secure, efficient, functioning environment for both internal and external(public) customers. • Created a Fire Hazard Web map for Civil Defense • Assisted Mayor's Office with web map for Puna Roads Connectivity • Analysis of GIS Server Reverse Proxy Server setup. Implement system design changes to improve its performance and resolve existing IP mismatch conditions. • Continued work on GIS Licensing consolidation and user reconciliation. • Create and test GIS Services to support the EnerGov application at an enterprise level. Final Status Report on Program Objectives for FY 2017-18 5 This page intentionally left blank 1 2 LE€1SLATWE AUD ITO LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii County Charter §10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year by a certified public accountant or firm or certified public accountants,having no personal interest, direct or indirect, in the fiscal affairs of the county. Pursuant to this Charter requirement,the Office of the Legislative Auditor procured an independent external auditor to conduct the annual fmancial audits for the five-year period FY 2017-18 through FY 20121-22 and awarded Contract No. c.006845 to N&K CPAs, Inc. on February 14,2018. As part of this contract,N&K CPAs,Inc. commenced the following audit activities and reports related to FY 2016-2017: • Audit the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On July 11,2018,N&K CPAs,Inc. initiated its audit activities related to the FY 2017-2018 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds,programs, services, and operations of any County agency, executive agency, or program, which is supported, in whole or in part, by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 26,2018 and can be found at http://www.hawaiicountv.gov/legislative- auditor/ Six Month Progress Report on Program Objectives for FY 2018-19 1 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 3. To conduct or cause to be conducted performance and/or financial audits of County agencies,programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor is currently working on several performance audits including Department of Water's contingency plans for water wells, building permits, and real property taxes. These should be issued during calendar year 2019. Our audit reports are available on-line at http://www.hawaiicounty.gov/legislative-auditor/ 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor is conducting follow-up reviews on both the Department of Information Technology's Asset Management(Report 2015- 02) and Cash Handling of the Department of Parks and Recreation (Report 2016-01). These both should be issued in 2019. 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor will update their Annual Audit Plan and perform a risk assessment to help identify known or inherent risk factors during the second half of the fiscal year 2018-2019. Peer Review: To comply with Government Auditing Standards (GAS), in 2019, OLA will undergo its third peer review conducted by the Association of Local Government Auditors (ALGA). The scope is to conduct a peer review following the guidelines contained in the ALGA Peer Review Guide,2011 Revision. In working independently of OLA, auditors will determine if OLA's internal quality control system was suitably designed and operating effectively to provide reasonable assurance of complying with applicable Generally Accepted Government Auditing Standards issued by the Comptroller General of the United States. Six Month Progress Report on Program Objectives for FY 2018-19 2 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii CountyCharter§10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year by a certified public accountant or firm or certified public accountants, having no personal interest, direct or indirect, in the fiscal affairs of the county. Pursuant to this Charter requirement,the Office of the Legislative Auditor procured an independent external auditor to conduct the annual financial audits for the five-year period FY 2017-18 through FY 2021-22 and awarded Contract No. c.006845 to N&K CPAs,Inc. on February 14,2018. As part of this contract,N&K CPAs,Inc. commenced the following audit activities and reports related to FY 2017-18: • Audit the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On July 11,2018,N&K CPAs,Inc. initiated its audit activities related to the FY 2017-18 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds,programs, services, and operations of any County agency, executive agency, or program,which is supported, in whole or in part,by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 26,2018 and can be found at http://www.hawaiicountv.gov/legislative- auditor/. Final Status Report on Program Objectives for FY 2017-18 1 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 3. To conduct or cause to be conducted performance and/or financial audits of County agencies,programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor has concluded three performance audits: • Performance Audit of Cash Handling at County of Hawai`i's Department of Water Supply: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on the Department of Water Supply's cash handling procedures on August 25, 2017. The purpose of the audit was to determine whether DWS implemented internal controls over water receipts to prevent, detect, and deter fraudulent transactions. We evaluated if these internal controls followed best practices. The Office of the Legislative Auditor reported that the Department of Water Supply's water receipts cash handling process lacked significant internal controls including adequate segregation of incompatible duties and independent review and monitoring. Due to these internal control weaknesses, our audit could not determine if all cash received was deposited. We did not identify any instances of fraud or misappropriations during our testing. • Performance Audit of the Department of Human Resources Hiring Practices: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on the Department of Human Resources hiring practices on September 7,2017. The purpose of the audit was to determine whether hiring practices in place were effective at ensuring equitable, uniform, and transparent selection of candidates and ensuring compliance with applicable laws, regulations, County policies and procedures and best practices. In addition,we identified potential areas for improvement. We reviewed and evaluated internal controls over hiring practices during calendar year 2016 through January 2017. We also examined 46 new hire civil service positions in four departments during calendar year 2016. The Office of the Legislative Auditor reported numerous questionable hiring practices including how applicants were identified to be interviewed, how applicants were assessed, and how departments were using DHR's referred list of eligible applicants. Final Status Report on Program Objectives for FY 2017-18 2 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR • Performance Audit of Cash Handling at County of Hawai`i's Mass Transit Agency: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a report on the Department of Human Resources hiring practices on April 30,2018. The purpose of the audit was to determine if cash handling internal controls at Mass Transit are adequate and effective to ensure that revenue is properly controlled and are deposits timelyand accurate. We evaluated if these P internal controls followed best practices and identified areas for improvement. The Office of the Legislative Auditor reported that Mass Transit's cash handling process was inadequate and ineffective to ensure that revenue is properly controlled and deposits are timely and accurate. Specifically,we found that cash was not physically secured, incompatible duties were not segregated, independent monitoring was insufficient, and cash was not deposited timely. We also found that Mass Transit sold taxi coupons, bus tickets, and bus passes using purchase orders outside of the County's contracting process. In January 2018,we conducted a surprise cash count. We counted nearly $30,000 in bus fare revenue, some of which had been there since July 2017. Due to the numerous internal control weaknesses, an ineffective bus cash receipting system, and the inconsistencies found during our count,we could not determine if all the cash paid by the bus riders was included in our count. We were unable to determine if money had been lost or misappropriated. We also reviewed December 2017 cash receipts and found that all money that was receipted -was recorded and deposited. However,we could not determine if all money was receipted. In addition,the Office of the Legislative Auditor is currently researching, planning, and conducting an additional performance audits of contingency plans to guarantee water supply to customers at all times at the Department of Water Supply. Our audit reports are available on-line at http://www.hawaiicounty.gov/legislative-auditor/ 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). Final Status Report on Program Objectives for FY 2017-18 3 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR The Office of the Legislative Auditor has concluded two follow-up reports: • Follow-up report on County of Hawai`i's Purchasing Card Program: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a follow-up report on the County of Hawai`i's Purchasing Card Program on June 26,2018. Our review determined that County management,including the Department of Finance and the Hawaii County Council, has adequately implemented all six of our audit recommendations from Report No. 2015-01, dated July 17,2015. • Follow-up report on Variable Frequency Drives (VFDs) at County of Hawai`i's Department of Parks & Recreation Swimming Pools: The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a follow-up report on VFDs at County of Hawai`i's Department of Parks & Recreation Swimming Pools on June 29, 2018. Our review determined that the Department of Parks & Recreation (P&R) has partially implemented the recommendations made in the audit report and are still in progress (Report No. 2015-03 dated December 11, 2015). Auditors determined that the cost savings associated with the audit team's initial findings has not been fully realized. As a result, OLA may revisit these areas in future audits to ensure that appropriate corrective action is taken. 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor will update their Annual Audit Plan and perform a risk assessment to help identify known or inherent risk factors during the second half of FY 2018-19 . Final Status Report on Program Objectives for FY 2017-18 4 is LIQUOR CONTROL LIQUOR CONTROL LIQUOR CONTROL 1. Licensing: a. Conduct 30 interviews with new liquor license applicants. 39 interviews with new license applicants were conducted. b. Process 30 new license applications. 21 license applications were processed. c. Conduct 30 site visits to applicant premises. 27 site visits were done to applicant premises. 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Kona for approximately 900 employees of licensed establishments. Classes and examinations to be offered to all licensees' staff, including minor-aged employees. 24 exams were held during the first half of this fiscal year, six in Hilo, 11 in Kona and seven additional special classes were done upon the request of our licensees. A total of 649 employees from licensed establishments attended these classes and took the liquor card test. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. An average of 1,509 checks per month have been done to promote compliance to our liquor laws. c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. Training to keep our Commissioners, Board Members and staff updated with new or changing liquor laws and to learn about new and current liquor trends was provided: 1. Our liquor investigators and liquor licensing staff attended the 2018 State Liquor Investigators' Workshop in Lihue,Kauai, September 9-11,2018. 2. The Director and Administrative Services Assistant attended the 2018 North/South Regional Conference of the National Conference of State Liquor Administrators (NCSLA) in Atlantic City,NJ, September 23-26, 2018. Six Month Progress Report on Program Objectives for FY 2018-19 1 LIQUOR CONTROL LIQUOR CONTROL 3. The 2018 Annual Conference of State Liquor Commissions was held on Kauai, October 7-10,2018. This conference was attended by nine Commissioners and Adjudication Board Members and seven staff. 4. The Administrative Officer, a Commissioner and an Adjudication Board Member attended the 2018 Central/Western Regional Conference of the • National Conference of State Liquor Administrators (NCSLA) in Pasadena, CA, October 28-30,2018. 5. The Director,Liquor Control Licensing Technician and two Liquor Commissioners attended the National Liquor Law Enforcement Association's (NLLEA)2018 National Conference in Seattle,WA, November 5-7,2018. 6. Our frontline staff attended Professional Development Workshops put on by Hawaii Community College EDvance on November 30,2018 . 3. Public Programs: a. Provide minimum of two youth,public and enforcement programs which promote compliance to liquor laws. 1. Local comedian Augie T continued his visits to Big Island middle schools this fall semester to present his B.R.A.V.E. Hawaii Island program. Based on his B.R.A.V.E. Hawaii framework(Being Respectful and Valuing Everyone), this program, customized for Hawaii Island,will include presentations on the prevention of underage drinking and include social media campaigns and rewards. 2. During the first half of this fiscal year, the Department of Liquor Control has accepted and will process 14 district contingency fund grants from our councilmembers. The grants fund alcohol-free and drug-free events and programs that educate and promote compliance with our County's liquor laws and the promotion of healthier lifestyles. Many of them directly involve our students, such as Project Grad Nights and fishing and surfing competitions. These, and many others, help to keep our students active within their communities and away from underage drinking. Six Month Progress Report on Program Objectives for FY 2018-19 2 LIQUOR CONTROL LIQUOR CONTROL 3. The department is continuing to work with the Hawaii Island Consortium,LLC,to expand its online licensing processes. Work has begun to get the liquor license renewal process online. As with the already online liquor licensing application and direct wine shipper application, access via portals on the County website enables a licensee to complete the renewal application online and make their payment with a credit card. Payment by e-check will be an added feature to all 3 online modules. � ' I Six Month Progress Report on Program Objectives for FY 2018-19 3 This page intentionally left blank LIQUOR CONTROL LIQUOR CONTROL Licensing: :g a. Conduct 30 interviews with new liquor license applicants. 81 interviews with new license applicants were conducted. b. Process 30 new license applications. 31 license applications were processed. c. Conduct 30 site visits to applicant premises. 30 site visits were done to applicant premises. 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Kona for approximately 900 employees of licensed establishments. Classes and examinations to be offered to all licensees' staff, including minor-aged employees. Fifty-five exams were held during this fiscal year, 12 in Hilo,24 in Kona plus 19 special classes were done upon the request of our licensees. A total of 1,631 employees from licensed establishments attended these classes and took the liquor card test. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. Fifteen hundred checks per month have been done to promote compliance to our liquor laws. c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. Training to keep our Commissioners, Board Members and staff updated with new or changing liquor laws and to learn about new and current liquor trends was provided: 1. A Liquor Commissioner and the Liquor Control Administrative Officer attended the National Liquor Law Enforcement Association's (NLLEA) 2017 Annual Conference in Oklahoma City, OK,August 21 -23,2017. 2. Hawaii County hosted the 2017 State Liquor Investigators' Workshop, September 25 -26,2017 at the Sheraton Kona Resort & Spa at Keauhou Bay. The workshop was attended by our seven Liquor Control Investigators, Director, Liquor Control Administrative Officer and Liquor Control Licensing Officer. Final Status Report on Program Objectives for FY 2017-18 1 LIQUOR CONTROL LIQUOR CONTROL 3. Two Liquor Commissioners,the Liquor Control Administrative Officer and Administrative Services Assistant traveled to Indianapolis,IN for the National Conference of State Liquor Administrators' (NCSLA)2017 Central/Western Regional Conference, September 30 to October 4,2017. 4. The County of Hawaii,Department of Liquor Control hosted the 2017 Annual Conference of State Liquor Commissions at the Courtyard Marriott King Kamehameha Kona Beach Hotel, October 22—25,2017. Attending this conference were nine Adjudication Board members and Commissioners and eight staff. 5. The Director, Liquor Control Licensing Technician and a Liquor Commissioner attended the National Conference of State Liquor Administrators' (NCSLA)2017 North/South Regional Conference in Louisville,KY,November 5 - 8,2017. 6. A Sunshine Law and Ethics review was conducted by a Deputy Corporation Counsel for the department's staff in December 2017. 7. Annual sound meter training was provided to all of our Liquor Control Investigators,January 18-19,2018 in Kona. 8. Two staff notary publics attended Notary Law Training in Honolulu, February 21,2018. 9. The Director,Administrative Officer and Assistant Corporation Counsel attended the National Alcohol Beverage Control Association's (NABCA) 2018 Legal Symposium,March 18—20,2018 in Arlington,VA. 10. Two Liquor Control Investigators attend the National Liquor Law Enforcement Association's (NLLEA) 2018 Training Symposium in Jackson Springs,NC,March 26—28,2018. 11. The Director, two Liquor Commissioners and an Adjudication Board member attended the National Alcohol Beverage Control Association's (NABCA)2018 Annual Conference in Phoenix,AZ,May 21 -23,2018. 12. After three years of planning, the Department of Liquor Control hosted the National Conference of State Liquor Administrators (NCSLA)2018 National Conference at the Hilton Waikoloa Village,June 17-20,2018. Liquor Commissioners,Adjudication Board Members and staff attended (and hosted) nearly 500 attendees from around the country. Final Status Report on Program Objectives for FY 2017-18 2 LIQUOR CONTROL LIQUOR CONTROL 3. Public Programs: a. Provide minimum of two youth,public and enforcement programs which promote compliance to liquor laws. 1. The "I Am B.R.A.V.E. Hawaii Island" program,featuring celebrity Angie T, kicked off this 2017-18 school year. A total of 14 presentations were done at Ka`u High & Pahala Elementary School,Kohala Middle School,Honoka`a High & Intermediate School,Kea'au Middle School and Pahoa High & Intermediate School. Using his B.R.A.V.E. Hawaii framework,Angie T customized this underage drinking and illegal substance use prevention program for the needs of the County of Hawaii and began introducing the program into our middle school classrooms. His curriculum includes setting goals to make the right choices, facilitating the use of a website he created specifically for"B.R.A.V.E. Hawaii Island" and to teach them how to use it for encouragement and positivity. The theme "I Am B.R.A.V.E. Because I Said NO to Alcohol" will be used for the creation of videos and posters by the students. The program continues into the 2018-19 school year. 2. A public service announcement on radio stations Lava 105.3FM and KKOA 107.7FM radio ran last August 2017 as a reminder to students going back to school to be responsible and not drink and drive. 3. • Effective August 2017, the public can now apply for a new liquor license or a direct wine shipper permit online. Through a link on our County website, a portal allows applicants to use our online application forms, upload information and pay for the application or permit using a credit card. Work with the Hawaii Island Consortium,LLC continues as the department moves toward getting the liquor license renewal process online and toward producing more user friendly forms online. 4. The Department of Liquor Control accepted and processed 48 district contingency fund grants from our councilmembers. The grants fund alcohol-free and drug-free events and programs that educate and promote compliance with our County's liquor laws and the promotion of healthier lifestyles. Many of them directly involve our students,such as Project Grad Nights and Robotics. These, and many others, keep our students active within their communities while keeping them busy and away from underage drinking. Final Status Report on Program Objectives for FY 2017-18 3 LIQUOR CONTROL LIQUOR CONTROL 5. The Department of Liquor Control donated $8,000 as part of its Project Grad Public Program. These funds helped provide 7 high school senior classes with fun-filled, alcohol-free and drug-free activities on their graduation nights.In addition, a live video presentation was done for a school that did not have sufficient space at the Edith Kanaka`ole Multi-Purpose Stadium to allow family members to attend their graduation ceremonies. This was a one-year funding to help start the project. 6. In addition to year-round enforcement to ensure compliance with laws related to the sale of alcohol,from June thru November,the Department conducted educational compliance checks focused solely on Sale to Minors in South Hilo and Kona. A total of one hundred-six(106) Licensees were checked and seventy-six percent(76%) passed (requested identification). TOTAL (South Hilo and Kona) Initial Compliance Check Results Licensee Pass(ID No Pass(ID No Action %Pass %No % Note Total Requested) NOT (Closed/Could (73/106) Pass Pass/No Requested not get seated) (26/106) Action (81/106) 106 73 26 7 69% 25% 76% 7%No Action Final Status Report on Program Objectives for FY 2017-18 4 J 1 4 MANAGEMENT' MANAGEMENT _ ADMINISTRATION.., _..._ • Prudent Finances. Budget stringently to deliver services efficiently,plan for long- term liabilities and contingencies, and optimize revenue generation. The administration was successful in obtaining approval of a 0.25% general excise tax surcharge to begin in Fiscal Year 2019,which will enable mass transit and roadways improvements. The administration was also successful in obtaining$12 million from the State to assist with disaster response and recovery efforts stemming from the Lower East Rift Zone eruption that began on May 3,2018. • Productive Workplace. Foster a work environment where County employees are trained, managed, and appreciated to fulfill their duties to the best of their abilities. This is an overarching philosophy,whereby County employees are encouraged to improve their skills, foster their creativity, and reach their highest potential. • Strategic Objectives. Collaborate and promote innovation among departments to accomplish identified priorities. From Day One,the administration has focused on reforming the County's slow and cumbersome permit process. The Mayor's Office is working actively with the Department of Information Technology and the Department of Public Works on a streamlined permitting process,with all departments enabled to monitor documents simultaneously,thus facilitating progress of any given project. The estimated time of implementation is the second quarter of 2019. • Economic Initiatives. Partner with the nonprofit and private sectors to diversify economic and employment opportunities. Homelessness remains one of the County's major challenges. To tackle it, the Mayor's Office is collaborating actively with the Office of Housing and Community Development and non-profit partners to find long-term solutions. A comprehensive program on homelessness is being developed to grapple with an array of factors that contribute to homelessness: mental health, addiction, lack of affordable housing, fmancial illiteracy, etc. Six Month Progress Report on Program Objectives for FY 2018-19 1 MANAGEMENT ADMINISTRATION • Resilient Community. Be knowledgeable,trained, and prepared for all types of emergencies and disasters. The Lower East Rift Zone eruption,which destroyed more than 700 homes in Lower Puna and displaced thousands of residents and inundated thousands of acres, posed monumental tasks of response and recovery for Hawaii County. As the Fiscal Year ended on June 30,2018, the eruption was still ongoing,with no way of predicting when the lava flows and earthquakes would stop. Federal, State and County agencies joined forces to mitigate the effects of the disaster. Federal public and,individual assistance for eruption victims was approved in June 2018 by the White House. • Inclusive Governance. Encourage civic participation with appointments to boards and commission, and an active community planning system that exemplifies democracy at its best. During FY2017-18, the administration appointed 126 new members to various Boards and Commissions. The office actively seeks new applicants to fill current vacancies. • Open Communication. Communicate with the public with a two-way system that informs and is responsive to suggestions, requests, and complaints. The administration uses social media extensively to communicate with the community; the public has the opportunity to convey their suggestions, requests and concerns. The administration fosters communication through public meetings,frequent media interviews and other means to inform the community; public meetings were frequently held during the eruption at the Pahoa High School cafeteria. • Sustainable Environment. Respect and sustain the natural and cultural heritage of this County. The administration launched its Mauna Kea World Peace Park Initiative in 2018. The development of the Mauna Kea World peace Park is envisioned as a bridge of peace to honor Native Hawaiian culture and traditions,while furthering scientific knowledge and perpetuating the future of astronomy on our island. Six Month Progress Report on Program Objectives for FY 2018-19 2 MANAGEMENT COST OF GOVERNMENT 1. Examine and investigate the organizations and methods of operations of all County departments, commissions,boards, offices and other instrumentalities of all branches of the County government and determines and recommends changes, if any,by the Charter-imposed deadline. The nine-member Cost of Government Commission was seated in April 2018, representing all nine Council Districts. Its 11-month term is slated to submit its findings and recommendations after the Commission's final meeting in March 2019. Six Month Progress Report on Program Objectives for FY 2018-19 3 This page intentionally left blank MANAGEMENT ADMINISTRATION 1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai`i. The Kim administration,which took office on December 5,2016,works to protect Hawaii County's natural resources; to ensure quality and sustainable community development and affordable housing; and provide essential municipal services that protect the public health, safety and welfare of all residents and visitors in the County of Hawaii. The administration strives to improve the community's quality of life while practicing fiscal responsibility. 2. Improve communications with residents about County programs and services. The Mayor's Office strives for openness and accountability to the people of Hawaii County. Communication with the community is shared through various media channels, including newspapers, radio, and social media, posting news releases to the Mayor's webpage and blog, as well as public notices, events and other County news to Facebook and Twitter. Request for information and sharing information with the media is conducted in a timely manner, respecting media deadlines. 3. Provide timely and meaningful responses to complaints. The Mayor's Office addresses all complaints and inquiries, seeking resolution through the Mayor's executive assistants or various Department directors and staff. The Kim administration uses the WuFoo tracking system introduced earlier this year, to ensure the smooth processing of requests from the public. 4. Continue traveling to meet with residents in each district. This is an ongoing activity for the Mayor's Office. 5. Build effective partnerships with federal, state and private agencies. The Mayor's Office is tackling the island's growing homeless problem in active collaboration with federal, state and private agencies. The Mayor, in cooperation with the Governor, has taken the lead in developing the Mauna Kea World Peace Park initiative, and is recruiting exemplary individuals in the private sector to work with him to further its goals. The Mayor's Office works closely with federal, state and private agencies to develop programs and activities that promote public health,welfare, safety and comfort, mitigation of community safety risks and hazards and disaster preparedness. Final Status Report on Program Objectives for FY 2017-18 1 MANAGEMENT ADMINISTRATION 6. Continue to develop the County's Island-wide bus system. The administration has tackled a major overhaul of the Mass Transit Agency; has acquired seven used buses from City and County of Honolulu to supplement the depleted Hele-On bus fleet. A new administrator was recruited, and will begin work shortly on the extensive overhaul of Mass Transit system operations. 7. Develop both Agricultural and Energy programs and initiatives that lead to a more secure and sustainable future. The Department of Research and Development has specialists in Agriculture and Energy Management on its staff, actively engaged in promoting programs aimed at a more secure and sustainable future. 8. Be a catalyst for Health by promoting healthy lifestyles and healthy communities. The Mayor's Office advocates actively for a physician residency program on Hawai'i Island,to ensure future generations of health care providers for our community. The Mayor's Active Living Advisory Council(MALAC) fosters partnerships between government, private, non-profit agencies and the community. The Committee is commissioned by the Mayor to provide input and recommendations regarding "healthy active living" community development and design principles. The Mayor's office actively participates and is in partnership with the Blue Zones Project. In 2017,Hawai`i Island was the only county-wide 'Blue Zone Project' in the United States. 9. Develop infrastructure projects that connect our communities and to provide recreational opportunities for our communities. The administration has been working actively on a road connectivity program for Puna, to alleviate traffic congestion and improve quality of life in the region. Walking paths, bike trails, parks, playgrounds, and other life-enhancing improvements are under development. Final Status Report on Program Objectives for FY 2017-18 2 MANAGEMENT ADMINISTRATION 10. Continue to broaden our Asia Pacific partnerships and economic development opportunities. Sister City relationships continue to be pursued with cities in Japan, South Korea and the Philippines, among others. A new Sister City relationship was established this fiscal year with the city of Cobugao in the Philippines. 11. Lower County costs and expenditures;raise County revenue streams. The administration raised real property taxes for all classes, except for the homeowner's and affordable rental classes. The County is developing a system aimed at streamlining the permitting process; this is slated to be tested and go live in the first quarter of 2019. Final Status Report on Program Objectives for FY 2017-18 3 15 MASS TRANSIT AGENCY MASS TRANSIT AGENCY MASS TRANSIT AGENCY 1. Restore service reliability and increase system ridership from FY 2017-18. On November 1,2018, the County of Hawaii welcomed new Mass Transit Administrator Brenda Carreira. Ms. Carreira' s goals are to restore public trust in the agency's program and services as well as implement the valued Transit and Multi-Modal Transportation Master Plan,which has been completed in August,2018. Total ridership from July—December 2018, amounted to 233,156. Mass Transit continues to evaluate program and services, aiming to provide a robust transit system. A total of 57,583 passenger trips were completed on the Shared-Ride Taxi Program and the Paratransit program provided 1,326 rides. 2. Resolve and follow-up on all complaints within two weeks. Mass Transit Agency continues to review, resolve, and follow up on complaints within two weeks. 19 complaints were received during period July 1,2018— December 31,2018, compared to 45 during the same period in 2017. The significant decrease in complaints reflects the improvements the agency has made to its programs and services. 3. Maintain the current level of services for public transportation. Mass Transit continues provide the current level of service with the use of Independent contractors. In the second quarter,Mass Transit has solicited bids for six smaller vehicles to replace an aging fleet. 4. Continue expansion of official bus shelter and bus stop sign program. Mass Transit is in the planning and review stages of the bus stop program as identified in the TMP. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank MASS TRANSIT AGENCY MASS TRANSIT AGENCY 1. Increase system ridership from FY 16-17 Total ridership from July,2017—June,2018, amounted to 742,250 passenger trips, an 3.26% decrease from the same period in FY 16-17. Mass Transit continues to strive for service improvements to restore ridership. The Transit Master Plan for Hawaii County is a vital resource and tool to develop a robust transit system. A total of 128,948 passenger trips were completed on the Shared-Ride Taxi Program and the Paratransit program provided 2,613 rides. 2. Resolve and follow-up on all complaints within two weeks. The Mass Transit Agency received a total of 72 official complaints from July 1, 2017—June 30, 2018, compared to 83 complaints the previous year. All complaints are continuing to be followed up on within two weeks. 3. Maintain the current level of services for public transportation. Mass Transit continues to maintain the same level of services for its Hele On bus system. However, due to the May 2018 Kilauea Volcano eruption, bus services in the lower Puna district were disrupted when roads became impassable. In June 2018, the Hawaii County Council approved a one-quarter of one percent surcharge on the state excise tax. This source of revenues is imperative to the success of the transit agency. Awarded a Bus and Bus Facilities competitive grant. Mass Transit plans to use the federal funds to purchase replacement vehicle(s). 4. Continue expansion of official bus shelter and bus stop sign program. With the assistance of the Department of Public Works,Mass Transit completed bus shelters in Kona and lower Puna. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank 1J MISCELL 1E0IT MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within two hours. Of 22 vicious/dangerous dog calls received,where the dog was not contained and posed a potential and ongoing threat, responded to 22 within two hours, or 100% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within two hours. Of 71 animal-posing a public safety hazard calls received, responded to 71 within two hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within two hours. Of 122 injured animal related calls received, responded to 122 within two hours, or 100% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within three hours. Of 49 animal control assistance by the police calls received, responded to 49 calls within two hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 193 animal cruelty and neglect calls received, responded to 39 within 24 hours. 154 of these cases were resolved in 14 working days, or 100%. 6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 1,570 of license,loose dog and any non-cruelty/neglect calls received,we responded to 785 calls within 48 hours, or 50%. Of 1,570 cases that were opened as a result of those calls, 785 were resolved in five working days, or 50% of cases. 7. 84 Sweeps of problem communities per year. Conducted 102 sweeps, or over 121% of goal. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank MISCELLANEOUS ANIMAL CONTROL 1. 90%of vicious dog calls will be responded to within two hours. Of 60 vicious/dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 60 within two hours, or 100% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within two hours. Of 196 animals posing a public safety hazard calls received, responded to 196 within two hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within two hours. Of 246 injured animal related calls received, responded to 246 within two hours, or 100% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within three hours. Of 148 animal control assistance by the police calls received, responded to 148 calls within two hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 421 animal cruelty and neglect calls received, responded to 396 within 24 hours. 408 of these cases were resolved in 14 working days, or 96.9%. 6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 1,661 of license,loose dog and any non-cruelty/neglect calls received, responded to 1,606 calls within 48 hours, or 96.7%. Of 809 cases that were opened as a result of those calls, 774 were resolved in five working days, or 95.6% of cases. 7. 84 Sweeps of problem communities per year. Conducted 174 sweeps, or 207% of goal. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank 17 PARKS & RECREATION PARKS & RECREATION 'ALAE CEMETERY 1. Conduct maintenance and repair activities. Repairs and maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns 'Alae 13 17 Six Month Progress Report on Program Objectives for FY 2018-19 1 • PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAI'I 1. Continue to coordinate development of the East and West Hawai`i Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Development of the facility coordinated with Veterans Advisory Committee and Dept of Defense. 2. Continue maintenance of cemetery grounds. Maintenance done daily. 3. Assign and record all burials. Location Number of Caskets Number of Urns Vet Cemetery 1 0 0 Vet Cemetery 2 29 54 West Hawaii Vet Cemetery 4 17 Six Month Progress Report on Program Objectives for FY 2018-19 2 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hawi 3 1 Honoka'a 1 0 Kainehe (aka Kuka'iau) 0 0 Kukuihaele 0 0 Na'alehu 5 0 Waimea 0 0 Six Month Progress Report on Program Objectives for FY 2018-19 3 PARKS & RECREATION HAWAI'I COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Provided 22 musical services. 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Provided six monthly Mo'oheau Park concerts. 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawai`i, annually. Two High School Students have been asked to perform solos with the Hawaii County Band in April and/or May. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. The Hawaii County Band performed six New pieces. Six Month Progress Report on Program Objectives for FY 2018-19 4 PARKS & RECREATION WEST HAWAI'I BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually( e.g. Parades, ceremonies, festivals, concerts, and special events). Provided 12 musical services. 2. Provide six concerts that are entertaining, educational,musically challenging and historically significant. Provided five concerts at Hale Halewai. 3. Feature a young musician as soloist at the March or May monthly concert,to provide music education opportunities for the young musicians of Hawaii County. Students have been asked to perform solos with the Band. 4. Introduce 20 new pieces per year to provide musical challenges for the band. The West Hawaii Band performed six new pieces. Six Month Progress Report on Program Objectives for FY 2018-19 5 r PARKS & RECREATION ADMINISTRATION 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the department. Survey results are compiled quarterly and shared with employees. A total of 377 surveys were received. 2. Continue to update information for Divisions and Sections on the County of Hawai`i website on a timely basis. Our Departmental Data Processing Coordinator continue to update the department's website with quarterly program guides, special events information, and departmental rules and regulations. Timely news releases, campground information and event registration forms also are posted for the benefit of park patrons. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Implementation of the transition plan is steadily progressing 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the"Friends of the Park"program and identify'a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. The Department executed or updated five Friends of the Park agreements for various parks and facilities. 6. Provide at least one technical job specific training for 50% of administrative staff , Seven persons or 37% of the Administrative staff attended a training. Six Month Progress Report on Program Objectives for FY 2018-19 6 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of approximately 2,000 work orders on an annual basis. Our work orders are ongoing from July 1,2018—Dec 31,2018. We are still in the process of entering work orders received and completed. 2. Undertake two park improvements projects per district, one of which involves a .community group. South Hilo—Crew A,B, C: In-house: 3 Community Group Projects: 4 Puna District: In-house: 1 Community Group Projects: 1 S/N Kona District: In-house: 3 Community Group Projects: 4 Kau District: In-house: 1 Community Group Projects: 1 N Hilo District: In-house: 0 Community Group Projects: 1 S Kohala/Hamakua District: In-house: 1 Community Group Projects: 1 N Kohala District: In-house: 1 Community Group Projects: 0 Total in-house: 10 Total Community Group Projects: 12 3. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record complaints by: type, number, district, etc., and implement-necessary maintenance procedures, standards,training, and discipline for corrections. There were four major complaints and nine minor complaints. Six Month Progress Report on Program Objectives for FY 2018-19 7 PARKS & RECREATION PARKS MAINTENANCE ' • Make annual inspections of facilities with responsible supervisor(nine districts). Analyze and discuss methods of improvements. Park Park Manager held discussions for improvement of the facility with the Supervisors after each inspection. 4. Provide communities with safe facilities and grounds. • Conduct safety inspections of P &R facilities: 1. Weekly by district supervisors (52 per supervisor=468 total inspections/year); Supervisors checked their facilities weekly for damage or unsafe conditions. 2. Monthly by the Park Superintendent. Park Manager conducted safety inspections of all facilities: 5. Provide employees with a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. Discussed with Safety Committee accidents that occurred and future preventive measures. • Correct any hazardous conditions or practices. Any unsafe and damaged facilities discovered during inspections were addressed immediately. • Provide a minimum of one safety instructional sessions per crew each month. Supervisors conducted monthly safety talks and training classes for their crew. • Review and upgrade Park Maintenance Safety and Health Programs. Conducted a review of Park Maintenance Safety and Health Programs. Six Month Progress Report on Program Objectives for FY 2018-19 8 PARKS & RECREATION RECREATION 1. Provide introductory instruction at all recreational facilities in at least four of the following athletic activities (basketball, baseball, volleyball,track and field, tennis, flag football, badminton) for children and adults, one or more in each respective season(i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; summer—tennis/physical fitness). Hilo District: Basketball Shooting Clinic; Instructional Volleyball; USA Volleyball Scoring Clinic; P&R Boys & Girls Basketball; P&R Youth Volleyball; Walking Healthy; Keaukaha Fitness; Instructional Basketball (Biddy Basketball); Advance and Beginning Volleyball Clinic; Sports Conditioning Clinic; Zumba; Speed Drills; Plyometric; Beginning Weight Lifting; Morning Fitness; Low Impact Caribbean Fitness; Yoga; Fundamentals Baseball Hitting; Billiards; Table Tennis; Fishing Skills Class; Basketball Shooting Clinic; Baseball Fielding Class; 30 Minute Station; Pickle Ball; KeaukahaFitness; Advanced Basketball Training; Beginning Archery; Hamakua District: Indoor Soccer; Boys and Girls Basketball Clinic; Youth Volleyball League; Biddy Basketball Clinic; Aerobics; Ping Pong,Indoor Beach Volleyball; Kick Ball; Basketball Fundamental; Wellness Walking; Yoga: Weightlifting; Youth Badminton; Sham battle; Archery; Youth Volleyball Clinic; Agility Training; Jump Rope Training; Strength and Conditioning; Plyometric Training; Youth Boxing; Fencing; Mom and Child Circuit Training; Sports Endurance Workout Training; Girls Basic Softball Fundamentals; Zumba; Girls Age Group Basketball; Health and Fitness Training; Hand-Eye Coordination Development; Puna/Ka`n District: Boys and Girls Age Group Basketball; Kickball; Zumba; Boys and Girls Youth Volleyball; Instructional Basketball; Relay Races; Volleyball Clinic; Kickball Instructions and Play; Tennis Instructions; Weightlifting; Karate; Medic; Capture the Flag; Adult Lap Walking; Back to School 30 Minute Fitness; Super- Sized Frisbee Play; Crab.Soccer; Fencing; Introduction to Baseball; Advance Baseball Fundamentals; Tiny Tots Volleyball; Introduction to Weightlifting; Strength and Conditioning; Yoga; Men's & Women's Slow Pitch Softball; Beginner Girls Fast Pitch Softball; Running Club; Vulcan Baseball Clinic; Walk/Jog; Stretching Class; 300 Meter Race; Six Month Progress Report on Program Objectives for FY 2018-19 9 PARKS & RECREATION RECREATION North/South Kohala: Instructional Basketball; Pickle ball; Indoor Soccer; Archery; CO-ED Volleyball League; Biddy Basketball; Age Group Basketball; Age Group Volleyball; Weight Lifting; Ping Pong; Flag Football; Power Walk; Open Men's Basketball; Zumba; Kick Boxing; Kickball; 3 Man Soccer; Speed Cone & Ladder Drills; 100 Mile Club; 7 on 7 Flag Football; Footwork Drills; Plyometric; Kupuna Walk for Fitness; 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— Valentines/St. Patrick/Easter activities; Multi-media crafts etc.). Hilo District: Halloween Crafts; Thanksgiving Crafts, Christmas Ornaments,Lanyard Making; Stain Glass; Sidewalk Chalk; Wreath Making Class;.Keaukaha Craft Club,Pretzel Skeletons; Halloween Mask Making; Pilgrim Hats; Turkey Hands Art; Snow Flakes; Christmas Cards; Christmas Frames; Pumpkin Carving; Hot Chocolate Kits; Wire Bracelet Craft; Turkey Pin; Lei Making; Origami; Rose Bud Craft; Shrink Art; Rex Lace Craft; Knotted Rope Coaster; Temari: Japanese Thread Ball Ornament; Fall Flowers; Hawaiian Flag Making; Autumn; Kite Making; Sun Catchers; Decorative Note Pads; Wooden Key Box Craft; Football Stencils; One Pot Cooking; Sun Catchers; Mother's Day Craft; Ti Leaf Craft Making; Rex Lace Key chain; Bead Bracelet; Hanging Name Star; Unicorn Ornament; Pop's Day Crafting; Easter Bunny Candy Envelope; Cinco De Mayo Maracas; King Kamehameha Day Art; Pin Wheel Craft;Paper Lei Craft; Paper Punch Crafts; Fried Rice Class; Parachute Craft; Glider Plane; Halloween Spider Pops; Halloween Oreo Monster& Monster Rocks, Oh My! Ohelo Berry Jam; Decorative Halloween Jars; Hamakua District: Melting Beads; Sidewalk Chalk Coloring; Christmas Cards; Coloring for Fun; Sundae Making; Keiki Art Drawing; Thanksgiving Stencil Art; Christmas Rainbow Fish Puppet; Pine Cone Apple Craft; Shrink Art; Halloween Crafts; Thanksgiving Crafts; Paper Mache; Halloween Cookie Decorations; Pumpkin Carving; Paper Plate Turkey Craft; Thanksgiving Card Craft; 3D Snowflakes; Photo Coaster Craft; Gingerbread House Competition; 4th of July Crowns & Wreaths; Shapes of Summer Cut & Paste Crafts; Brown Paper Bag Autumn Trees; Thanksgiving Gumdrop Turkeys; Christmas Child Craft Bells; Sun Mobile; Pinecone Pineapple Craft; Bubble Wands; Ti Leaf Making; Sundae Making; Melting Beads; Sidewalk Chalk Coloring; Keiki Craft Mix Choice; Six Month Progress Report on Program Objectives for FY 2018-19 10 PARKS & RECREATION RECREATION Mega Stamp Art Craze; Glitter Glue Bookmarkers; Stencil Color Art; Paper Gift Boxes; Perler Beads Flags; Earth Day Coloring Sheet; 3-D Paper Snowman; Tin Can Wind chimes; Cloths Line Caterpillars; Puna/Ka`u District: Water Balloon Yoyo,Invisible Ink; Turkey Craft; Finger Paint Fun; Christmas Reindeer; Christmas Wreath Ornament; Bat Finger Puppet; Thanksgiving Nature Wreath; Holiday Collage Wreath; Candy Cane Ornament; Summer Nature Collage; Back to School"All About Me"; Woodblock& String Prints; Recycle Art; Sunflower Craft; Cupcake Liner Owl; Mold Ceramics; Paper Plate Silhouette Craft; Fall Wreath Craft; Paper Fall Flower Craft; Paper Cup Turkey Craft; Felt Winter Hanging Craft; Mason Jar Lover Wreath Craft; Felt Craft; Hanging Santa Craft; Popcorn Witches Hand Making; Thanksgiving Thankful Turkeys; Holiday Stained Glass Designs; Christmas Puppet Making; Holiday Ornament Making; A Pot Pori of Crafts; Wooden Butterfly Magnet Making; Mosaic Tile Coaster Making; Multi Media Collage Making; Halloween Mask Making; Paper Airplane Making and Contest; Halloween Pom Pom Spider Craft; Thanksgiving Turkey Headband Craft; Christmas Gingerbread House Making; Pencil Holder Craft; Calendar Crafts; Labor Day Sketch Art; Witch Hat Making; Thanksgiving Table Placemat; Sand Art Mother's Day Cards; Spring Collage; Paint A Rainbow; Boy's Day Craft; Mother's Day Craft; Silly Snake; Clothespin Plane & Car; Paper Flower Wreath; Glitter Snow Flake; I Have a Dream Board; North/South Kona District: Halloween Crafts; Thanksgiving Crafts; Christmas Crafts; Halloween Tote Bags; Thanksgiving Clay Art; Christmas Ornaments; Bead Designs; Yarn Lei Making; Leather Keychains; Halloween Mask Designing; Christmas Cards; Bead Creations; Clay Sculpting& Painting; Ice Cream Sundae Making; Paint Brush Day; Leather Key Chain/Bracelet Craft; Kaleidoscopes; Mirror Mirror; Sundae; North/South Kohala District: Halloween Mask Making,Pumpkin Carving; Fishing Knot Tying; Halloween Character Cut-Out & Paste; Thanksgiving Cards; Christmas Ornaments; Poi Balls; Yarn Lei Weaving; Statehood Day Arrangements; Patriot Day Arrangements; Aerial Arts; Bead Necklace & Bracelet Designs; Fish Print; Key Chain Making; Halloween Basket Making; Thanksgiving Hat Making; Pumpkin Carving; Clay Hand Art Series; Poi Balls; Flower Arrangements for Mother's Six Month Progress Report on Program Objectives for FY 2018-19 11 PARKS & RECREATION RECREATION Day; Lei Weaving; Bird Feeder Making; Leather Key Holders; Wind Charms; Ti Leaf Skirt Making; Butterfly Stained Glass; Spring Flower Craft; Leather Pouch Making; 3. Maintain a safe facility, free of hazards for all activities, patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Staff performs daily inspections of facilities and grounds and notes any discrepancies on daily logs with work orders to follow. Staff completed a semi-annual checklist for safety for all facilities and grounds under their jurisdiction. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hamakua Fun Day; etc.). Hilo District: NRA Basic Shotgun Shooting Course—September 8,2018 and Waiakea Recreation Center—September 15,2018 Trunk or Treat—October 31,2018 Kawananakoa Gym Trick or Treat—Oct. 31,2018 Prince Kuhio Plaza Pilikulaiwi Intersession- October 10—12,2018 Summer Sewing-July 23-August 1,2018,Hilo Armory Hamakua District: `Ohana Shoreline Fishing Tournament-August 17-19,2018 Honomu Christmas Community Party-December 14,2018 Honomn Gym Pa'auilo Christmas Program-December 21,2018 Pa'auilo Gym Puna/Ka`u District: Vulcan basketball Clinic- 9/22/18 Shipman Gym Tailgater Hallelujah Bash- October 31,2018 Na`alehu Community Center Santa's Workshop-December 12, 2018 Ka`u District Gym North/South Kona: World Youth Basketball Tournament-July 23—August 5,2018 Kailua Park Candyland- October 31,2018 Kailua Park Six Month Progress Report on Program Objectives for FY 2018-19 12 PARKS & RECREATION RECREATION North/South Kohala: Pumpkin Patch- October 20,2018 Waimea District Park 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Hamakua: Ohana Shoreline Fishing: (Dept. of Land and Natural Resources National Oceanic & Atmospheric Administration,Honoka`a High School Fishing Club) Honomu Christmas Community Party-Honomu Community Association Pa'auilo Christmas Program-Pa'auilo Camp Community Association North/South Kona: Concert—Hale Halawai (CoH Band) Basketball Games—Kailua Park(World Youth Basketball Tournament) Carnival—Kailua Park/OA Airport(EK Fernandez) Ironman Expo -Hale Halawai(Ironman) Candyland—Kailua Park(The HUB) Hilo District: Pilikulaiwi Program (QLCC) Trick or Treat at Prince Kuhio Shopping Center(Living Waters Church, Waiakea High School Key Club,Arise Church,Prince Kuhio Shopping Center. Trunk or Treat at Kawananakoa Gym-Keaukaha Community Association Puna/Ka`u: Shipman Gym/Park,Vulcan Baseball Clinic—(UH Hllo) 3on3 Basketball Tournament Pahala Gym-Police,Ka`u HS Pahala Jump rope for heart—(Puna Community Action Team) Pahoa—Pahoa Wellness Fair, Pahoa HS) Richardson Ocean Center: Ike Kai Summer Program—(QLCC, Office of Aging, Malama Aina Foundation) North/South Kohala District: Pumpkin Patch Waimea District Park-Waimea Community Association Six Month Progress Report on Program Objectives for FY 2018-19 13 PARKS & RECREATION RECREATION 6. Plan, organize and implement a minimum of two island-wide special events. (i.e. keiki triathlon, age group and exponent track meets, winter basketball tournament, etc.). The 31st Annual Richardson Rough Water Swim was held on July 29,2018 at Richardson Ocean Beach Park. Joint effort of the Aquatics and Recreation section of the Recreation Division. • Six Month Progress Report on Program Objectives for FY 2018-19 14 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2018 Summer Fun program, held from June 12 through July 20,2018. We had 21 sites throughout the island offering our summer program with 1,226 registered. 2. Continue to conduct longer programs hours at majority of the sites. Andrews Gym and Waiakea Uka Gym offered an 8:00am to 4:30pm programs with all other sites offering either an 8:00am—to 3:00pm program or an 8:00am to 2:00pm program depending on community request. 3. Work in partnership with the Department of Education Child Nutrition Program and • vendors with county meal contracts to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. 12 Summer Fun sites qualified for the USDA Summer Food Service lunch program with a total of 12,856 lunches served. Sites located in the Hilo District and the West Hawaii District with Puna District only have one site served at Shipman Gym. There are no available kitchens at other sites that can meet the cost of the program. 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: • Develop and implement a teen-scene program at the Pu'u'eo Community Center • in East Hawai`i, teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m.,targeting teens 12— 17 years old. VolleybalUTennis Summer Program-Tennis Stadium & Hilo Armory. Ike Kai Marine Program-Richardson Ocean Center 5. Develop a minimum of two Winter Intersession programs island-wide. Pahoa Regional Park 20 registered; Waiakea Uka 60 registered. Six Month Progress Report on Program Objectives for FY 2018-19 15 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM 6. Integrate children with disabilities into the summer and inter-session programs wherever possible, through the assistance of the Recreation Specialist II. When possible integration,of children with disabilities into the summer and inter- session programs by the Recreation Administrator,Recreation Specialist, and the District Supervisors. ADA Specialist will be coming on board February 1,2019. Locations of kids with disclosed disabilities and medical issues: Hamakua: Papa'ikou North/South Kona: Yano Hall,Kekuaokalani Gym Hilo: Waiakea Uka,Andrews,Kawananakoa Gym, Carvalho Park,Pana'ewa Covered Playcourts. North/South Kohala: Waikoloa,Waimea District Park. Puna/Ka`u: Shipman Gym, Pahoa Regional Park,Mt. View Gym. Six Month Progress Report on Program Objectives for FY 2018-19 16 PARKS & RECREATION HO'OLULU PARK COMPLEX 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Walter Victor Baseball Complex was closed in September 2018. Francis Wong Stadium was closed in August 2018. Afook-Chinen Civic Auditorium was closed for August 27-31,2018. b. Pressure-wash each facility semi-annually. Completed in each quarter. c. Check on safety hazards daily. Day and night supervisors record any repair items or safety hazards on a daily checklist form. Minor repairs are handled in-house. As needed,work orders are generated and referred to the Parks Maintenance Division for action. d. Clean and sanitize facilities before and after events r Facilities were cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Quarterly consultations are held with the Safety Committee to insure facilities are in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns and fields have been mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2018. Francis Wong Stadium was closed in August 2018. Six Month Progress Report on Program Objectives for FY 2018-19 17 PARKS & RECREATION HO'OLULU PARK COMPLEX c. Fertilize ballfields annually. Wong Stadium was fertilized on August 8,2018. Walter Victor Baseball Complex was fertilized on September 12,2018. 3. Provide training for staff: a. Conduct safety talks on different topics every month. A trainingsession on Homeless Policy/Procedures was conducted in October. Y A trainingsession on Homeless Cleanup Procedures was conducted in November. b. Retrain employees on equipment use semi-annually. A forklift certification class was conducted by the Health & Safety Division in November for current and newly hired employees. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees perform in-house maintenance functions throughout the year. d. Provide refresher course on Material Safety Data Sheet annually. MSDS reminder session was conducted in September. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations are discussed with sponsors. Supervisors are trained to enforce all rules. b. Revise rules annually. The review of current rules is planned for the second half of the fiscal year. c. Distribute rules with all applications. Rule sheets are distributed to all sponsors. Six Month Progress Report on Program Objectives for FY 2018-19 18 PARKS & RECREATION HO'OLULU PARK COMPLEX 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. The UHH baseball team is currently working on their annual field improvement project at Francis Wong Stadium b. Do beautification/landscaping project for each facility annually. Intake Service personnel did a weed eradication project at Kuawa Field in July. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. The Ho`olulu Complex has accommodated 1,986 activities to date. Six Month Progress Report on Program Objectives for FY 2018-19 19 PARKS & RECREATION AQUATICS 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center(KCAC), Pahoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupahoehoe, Kohala, Pahala and Konawaena will have at least one lifeguard on duty seven days a week. NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. Senior Lifeguards and their District Supervisors have done their best to provide the staffing needed to keep our pools open and safe for people to enjoy. 2. Maintain safe and clean facilities, free of hazards for all activities,patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. At our 50-meter pools (Kawamoto, Pahoa , and KCAC) our Senior Lifeguards worked with our pool custodians to provide maintenance for the facility. At our - rural pools (Honoka'a,Laupahoehoe,Kohala,Pahala, and Konawaeana) each lifeguard was solely responsible for the daily maintenance of the facility. NAS part time custodian-maintained facility. 'Senior Lifeguards have been responsibleto maintain acceptable levels of pool chemicals. Daily safety inspections have been conducted by staff and maintenance work orders sent to the Parks Maintenance Division. The Recreation Administrator reviewed semi-annual safety inspections reports before forwarded to Human Resources Safety Division. 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer Learn to Swim and other water related courses to approximately 3,000 patrons and at least eight weeks of Learn to Swim lessons in the summer at all pools. **these numbers only reflect July-November 2018 {Pahoa and Pahala Pools did not offer Learn-to-Swim during the 2018 Summer} Lap Swim:54,538; Recreation Swim 57,384; Aquatic Classes 16,950; Age Group 49,225; Masters Swim 5,694; Novice Swim 19,840; High School Swim/Water Polo: 2,394; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 1,483; Government(HFD,HPD, Coast Guard, Army, etc.)2,565; Total Attendance for fiscal year, so far 302,494 (includes patrons "in area"- 92,421) Six Month Progress Report on Program Objectives for FY 2018-19 20 • PARKS & RECREATION AQUATICS 4. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. Each Senior Lifeguard developed a program guide each quarter for their facility. The Aquatics Specialist publishes a quarterly program guide. Not all pools offer water aerobics at this time. 5. Conduct one American Red Cross Lifeguarding/First Aid/CPR/AED class at each of our nine pool facilities during the fiscal year. October 26,2018-Lifeguarding Review,Alejandra Flores-Morikami December 12,2018-Lifeguarding,Janie Wadahara December 12,2018-Lifeguarding,Lisa Nahuina 6. Plan,promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October season. Conducted five Swim Meets: September 8th @ Kohala; September 22nd @ Laupahoehoe; October 6th @ Pahala; October 13th @ Kawamoto; Championships October 20th @ KCAC. Total Swimmers Participated: 300 7. Sponsor one open water swim competition. The 31St Annual Richardson Roughwater Swim was held on July 29,2018. There was a total of 144 registered participants. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. Full-face Respirators, rubber gloves, aprons, suits, and boots were provided for pool lifeguards and pool custodians. Lifeguards were provided with latex-free gloves,pocket mask, and other protective equipment necessary when performing first aid. Hazardous material training conducted to promote safe work practices. Bloodborne pathogens training and respirator fit tests every year done. Six Month Progress Report on Program Objectives for FY 2018-19 21 PARKS & RECREATION AQUATICS 9. Conduct American Red Cross blood borne pathogens training on an annual basis in January or February for the entire division. Scheduled for Friday, January 11,2019. 10. Develop at least two partnerships with swimming clubs to encourage competitive swimming throughout the island. Developed partnerships with USA Swim and Dive,BIIF,Easter Seals,Boys & Girls Club, and Hawaii Fire Dept. 11. Reduce utility costs at all facilities by implementing green technologies and proactive practices. A Variable Frequency Drive(VFD) helps to save energy costs. A requisition has been submitted to replace VFD at Kawamoto Swimming pool. 12. Reduce chemical costs at all facilities by prudent work practices, education and technologies. Chemicals are necessary as long as there is water in the pool, even if the pool is closed; ensuring our facilities open daily and close throughout renovations would eliminate waste of said chemicals. Planning accordingly for longer renovations/closures would aid in reducing chemical costs, by allowing us to drain the pool. Uncontrollable factors, such as inconsistent weather and bather load, makes it difficult to develop a plan to help reduce chemical consumption. The only suggestion is to develop a rotating closure schedule for maintenance and upkeep, allowing us to take preventative actions to upkeep infrastructure, update chemical controllers, and reduce chemical and energy costs. Six Month Progress Report on Program Objectives for FY 2018-19 22 PARKS & RECREATION CULTURE & EDUCATION 1. Provide 99 workshops and classroom instructions in various disciplines,music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 54 (54.0%)workshops and classroom instruction conducted in various disciplines, music, dance, drama, arts, crafts and natural sciences at established sites Countywide. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Conducted the following Cultural/Community Events Fourth of July"Blast", Cruise Paradise (Hawai`i Classic Cruizers) ,Fourth of July Band Concert and Fireworks Display,Veterans of Foreign Wars Run/Walk,2018 Queen Lili'uokalani Festival,Hilo World Peace Festival,Merrie Monarch Keiki Hula Competition,Hawaii and Shibukawa Sister Cities Children's Art Exchange, Gannenmono Ashikita Matchlock Gun Corp. Performance, Christmas Wreath Exhibition and the "Magic of the Season" Festivity as of 12/31/18. 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with Pacific Radio Group,Lili'uokalani Trust,Hawaii Classic Cruisers,Destination Hilo,Hawaii Tropical Flowers Association,Blue Hawaii Helicopters,Big Island Auto Club, CJ Promotions,Hawaii Ballroom Dance Association Hilo Chapter, KWXX Radio, Soka Gakkai International Committee, the International Committees of Artists for Peace,Merrie Monarch Festival Committee,Friends of Lili'uokalani Gardens, State of Hawaii- Transportation Department, State Highways,Dept. of Land & Natural Resources,Hawaii Pyrotechnics, and Dept. of Homeland Security as of 12/31/18. 4. Advertise and promote the Cultural &Education programs and activities through our quarterly"Arts Visions"newsletter and media such as radio,television, periodicals and newspapers. Advertised and promoted events and programs through our quarterly program guide,Hawaii County website,Hawaii Tribune Herald,West Hawaii Today, Big Island Visitor's Bureau,Honolulu Star Advertiser,KITV,Hawaii New Now, Hawaiian Airlines,Japanese Chamber of Commerce& Industry of Hawaii,Na Leo TV and Oceanic Cable Channel 16 as of 12/31/18. Six Month Progress Report on Program Objectives for FY 2018-19 23 PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration 1. The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This will be accomplished by providing comprehensive and coordinated services that is represented by the division's six major programs. These programs provide services for over 9,909 seniors annually. An evaluation is conducted on each program annually to ensure goals are met. EAD programs provided services to 8,289 seniors.An evaluation was conducted on three of the six EAD programs. 2. The division will pursue help from persons and groups to improve and maintain P&R facilities and enhance programs, services, and activities. This will be maintained by the EAD Advisory Council which is made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council that will conduct at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Six combined Advisory Council district meetings were conducted in July. 3. The division will provide regular facility and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce: safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally,they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations and training for 50 EAD staff. The EAD Safety Committee has met twice to review, enforce, and improve safety procedures. They also conducted one semi-annual safety on-site evaluation of 32 senior center facilities and 46 EAD staff received safety training. 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights" of the division's activities annually. EAD produced one"Video Highlights" of the Kupuna Hula Festival. Six Month Progress Report on Program Objectives for FY 2018-19 24 PARKS & RECREATION ELDERLY ACTIVITIES • Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,000 copies for distribution to over 200 organizations four times annually. Printed and distributed 3,000 copies of two issues of the Kupuna News magazine. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 26 senior centers island-wide. ERS provided active and passive recreational, cultural and leisure opportunities to 2,541 seniors. 2. Serve 3,000 older adults in recreational, educational, health-related and cultural classes at 26 senior centers. ERS served 2,781 older adults in recreational, educational, health-related and cultural classes at 26 senior centers. 3. Provide at least ten district wide activities for a total of 1,500 older adults in Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. ERS provided four district wide events for a total of 1,021 older adults. EAD Special Program 1. Provide at least five countywide, state, national and international events for 2,500 older adults. Special Programs provided four events for 1,564 older adults. 2. Serve a total of 750 older adults in at least three county-wide special events and serve 800 older adults in one statewide event. Special Programs provided two county-wide events for 870 older adults and one statewide event for 309 older adults. Six Month Progress Report on Program Objectives for FY 2018-19 25 PARKS & RECREATION ELDERLY ACTIVITIES 3. Provide one cultural event for 300 older individuals on a county, state, and international level that will attract a total of 1,200 attendees. Special Programs provided one cultural event for 385 older individuals that attracted 1,230 attendees. Six Month Progress Report on Program Objectives for FY 2018-19 26 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. On October 19,2018, Department of Agriculture received a juvenile red morph Iguana through the illegal animal amnesty program. This Iguana was in very poor health and needed proper care but is now thriving at our zoo. It will remain here for future display when large enough to exhibit. 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. We have not had any offspring during the first six months of this year. 3. Work with Friends of the Zoo (FOZ)to host at least two events to promote the zoo and increase the number of visitors. FOZ Christmas for the animals was held on Saturday,December 1,2018 and all the animals received special treats and "gifts". This year's event was well advertised and attendance was higher due to the media exposure. Visitors watched as the tigers rolled and stomped on their pumpkins and monkeys dug deep down into their peanut butter jars! 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. The Hawaii Forest Industry Association completed two work days on July 14, 2018 and November 17,2018 with the Kiwanis and Key clubs providing manpower to weed and clear areas of the zoo Discovery Forest. Youth Challenge Academy cadets provided manpower for cleaning and clearing grounds maintenance for 5 work days during the months of September and October 2018. Hawai`i Island Palm Society completed their project to fertilize and maintain the zoo palms throughout the first six months of this fiscal year. The Orchid Society continues to plant,water and fertilize the zoo orchid collection on a weekly basis. Six Month Progress Report on Program Objectives for FY 2018-19 27 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 5. Seek funding to reinstate the Zoo Information and Education Specialist and the zoo educational program. A supplemental budget request has again been submitted for this position and the request has been prioritized as #13 for the department. 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; Hawaii Horse Owner's Keiki Fun Day 8/27/18—8/30/18 Hawaii Horse Owner's Assoc Turkey Fun Day 11/17/18 b. host three dressage events annually. Hawaii Island Dressage and Eventing Assoc. Fun Day 7/14/18 Hawaii Island Dressage and Eventing Assoc. Horse Shows 7/27-7/29/18 Hawaii Island Dressage and Eventing Assoc. Eventing Show 9/8/18 Hawaii Island Dressage and Eventing Assoc. Horse Shows 9/28-9/30/18 Hawaii Island Dressage and Eventing Assoc. Fun Day 11/3/18 Six Month Progress Report on Program Objectives for FY 2018-19 28 PARKS & RECREATION 'ALAE CEMETERY 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns `Alae 43 24 Final Status Report on Program Objectives for FY 2017-18 1 PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAII 1. Continue to coordinate development of the East and West Hawai`i Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Coordinated development efforts with Veterans Advisory Committee and the Department of Defense. 2. Continue maintenance of cemetery grounds. Maintenance of facility are done daily. 3. Assign and record all burials. Location Number of Caskets _ Number of Urns Vet Cemetery 1 2 2 Vet Cemetery 2 70 116 West Hawai`i Vet 11 40 Cemetery Final Status Report on Program Objectives for FY 2017-18 2 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Maintenance of facility are addressed daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hawi 5 3 Honokaa 1 1 Kainehe (aka Kuka`iau) 2 3 Kukuihaele 2 0 Na`alehu 18 3 Waimea 0 2 Final Status Report on Program Objectives for FY 2017-18 3 PARKS & RECREATION WEST HAWAII COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Provided 40 performance services during the FY 2017-18. These services included parades, concerts, patriotic ceremonies and special events in Hilo, Waimea,Volcano,Pahoa,Na`alehu and Kea'au. 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Provided 12 monthly Mo`oheau Park concerts during FY 2017-18. All concerts were very well attended and well received by the crowd in attendance. A brief history of the Hawaii county Band is presented to the audience at concerts to inform the public of the band's cultural and historical significance. In addition, program notes on selections being performed, are presented to the audience in order to help the audience better understand each work. To insure that the band plays a variety of qualify music, pieces are chosen from selected national list such as the National Band Association, Music Educators National Conference, The instrumentalist, and the College Band Directors National Association. Every monthly concert tries to incorporate either a featured solo or popular selection. 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert,which provides musically educating opportunities for the young people of the County of Hawai`i, annually. Two young musicians were feature during FY 2017-18. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Twelve new pieces were performed. Final Status Report on Program Objectives for FY 2017-18 4 PARKS & RECREATION H WEST AWAIT COUNTY BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually(e.g. Parades, ceremonies, festivals, concerts, and special events). Provided 25 performance services including: Fourth of July,Veteran's Day, International Billfish Tournament,Life Care Center and Kona Coffee Parade. 2. Provide six concerts that are entertaining, educational, musically challenging and historically significant. Provided 11 concerts at Halehalewai. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawai`i County. Did not find a qualified candidate for this objective. 4. Introduce 20 new pieces per year to provide musical challenges for the band. Twenty new pieces have been introduced either for sight reading, rehearsal or performance purposes. Final Status Report on Program Objectives for FY 2017-18 5 PARKS & RECREATION ADMINISTRATION_., �..___.. . __ .w.._ �.....� .. 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the depat latent. Survey results are compiled quarterly and shared with employees. A total of 489 surveys were received. 2. Continue to update information for Divisions and Sections on the County of Hawai`i website on a timely basis. Our Departmental Data Processing Coordinator continue to update the department's website with quarterly program guides,special events information, and departmental rules and regulations. Timely news releases, campground information and event registration forms also are posted for the benefit of park patrons. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Implementation of the transition plan is steadily progressing 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the"Friends of the Park"program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. The Department executed or updated fifteen Friends of the Park agreements for various parks and facilities. 6. Provide at least one technical job specific training for 50% of administrative staff Sixteen persons or 84% of the Administrative staff attended a training. Final Status Report on Program Objectives for FY 2017-18 6 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of approximately 2,500 work orders on an annual basis. Our work orders are ongoing from July 1,2017—June 30,2018. We had a total of 1,990 total work orders turned in with approximate 1,050 completed. Now that we filled positions our goal is to get our completion rate higher. 2. Undertake two park improvements projects per district, one of which involves a community group. South Hilo Crew A. In-House: 1 Community Group Projects: 1 Crew B. In-House: 1 Community Group Projects: 2 Crew C. In-House: 1 Community Group Projects: 1 Puna District In-House: 1 Community Group Projects: 2 S/N Kona In-House: 4 Community Group Projects: 4 Kau District In-House: 1 Community Group Projects: 2 North Hilo In-House: 1 Community Group Projects: 0 South Kohala/Hamakua In-House: 1 Community Group Projects: 2 North Kohala In-House: 1 Community Group Projects: 1 Summary of Activities: Total In-House:12 Total Community Group Projects: 15 Final Status Report on Program Objectives for FY 2017-18 7 PARKS & RECREATION PARKS MAINTENANCE 3. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record complaints by: type, number, district, etc., and implement necessary maintenance procedures, standards,training, and discipline for corrections. There were 11 major complaints and 18 minor complaints for the period July 1, 2017 to June 30,2018. • Make annual inspections of facilities with responsible supervisor(nine districts). Analyze and discuss methods of improvements. Superintendent held discussions for improvements of the facility with the supervisor, after each inspection. 4. Provide communities with safe facilities and grounds. • Conduct safety inspections of P &R facilities: 1. Weekly by district supervisors (52 per supervisor=468 total inspections/year); Supervisors checked their park facilities weekly for any damage or unsafe conditions. 2. Monthly by the Park Superintendent. Superintendent conducted safety inspections of all facilities at least once every two months. 5. Provide employees with a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. There were discussions on accidents report to determine if further action was needed to address possible safety concerns. • Correct any hazardous conditions or practices. Unsafe and damages facilities discovered during inspects have been immediately addressed. Final Status Report on Program Objectives for FY 2017-18 8 PARKS & RECREATION PARKS MAINTENANCE • Provide a minimum of one safety instructional sessions per crew each month. Parks Maintenance Division does monthly safety talks and training classes once a month. • Review and upgrade Park Maintenance Safety and Health Programs. Conducted a review of Park Maintenance Safety and Health Programs. Final Status Report on Program Objectives for FY 2017-18 9 PARKS & RECREATION RECREATION 1. Provide introductory instruction in all recreational facilities in at least four of the following Athletic Activities (basketball,baseball, volleyball,track and field,tennis, flag football,badminton) for children and adults, one or more in each respective season(i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; summer—tennis/Physical Fitness). Hilo District: Basketball Shooting Clinic; Track and Field; Instructional Volleyball; USA Volleyball Scoring Clinic; P&R Boys & Girls Basketball; P&R Youth Volleyball; Walking Healthy; Keaukaha Fitness; Instructional Basketball (Biddy Basketball); Advance and Beginning Volleyball Clinic; Sports Conditioning Clinic; Zumba; Speed Drills; Plyometric; Beginning Weight Lifting; Morning Fitness; Low Impact Caribbean Fitness; Yoga; Fundamentals Baseball Hitting; Billiards; Table Tennis; Fishing Skills Class; Basketball Shooting Clinic; Baseball Fielding Class; 30 Minute Station; Pickle Ball; Keaukaha Fitness; Advanced Basketball Training; Beginning Archery; Fidget Spinners; Vertical Jumping: Hamakua District: Indoor Soccer; Boys and Girls Basketball Clinic; Youth Volleyball League; Biddy Basketball Clinic; Aerobics; Ping Pong,Indoor Beach Volleyball; Kick Ball; Basketball Fundamental; Wellness Walking; Yoga: Weightlifting; Youth Badminton; Sham battle; Archery; Youth Volleyball Clinic; Agility Training; Jump Rope Training; Strength and Conditioning; Plyometric Training; Youth Boxing; Fencing; Mom and Child Circuit Training; Sports Endurance Workout Training; Girls Basic Softball Fundamentals; Zumba; Girls Age Group Basketball; Women's Basketball League; Health and Fitness Training; Hand-Eye Coordination Development; Family Fun Run Fridays; Puna/Ka`u District: Boys and Girls Age Group Basketball; Kickball; Zumba; Boys and Girls Youth Volleyball; Instructional Basketball; Relay Races; Volleyball Clinic; Kickball Instructions and Play; Tennis Instructions; Jump Rope Challenge; Hula Hoop Challenge; Weightlifting; Karate; Medic; Capture the Flag; Adult Lap Walking; Back to School 30 Minute Fitness; Super-Sized Frisbee Play; Ladder Ball Games; Crab Soccer; Fencing; Introduction to Baseball; Advance Baseball Fundamentals; Tiny Tots Volleyball; Introduction to Weightlifting; Strength and Conditioning; Yoga; Men's & Women's Slow Pitch Softball; Beginner Girls Fast Pitch Softball; Running Club; Vulcan Baseball Clinic; Walk/Jog; Stretching Class; 300 Meter Race; 3 on 3 Basketball Tournament; . Final Status Report on Program Objectives for FY 2017-18 10 PARKS & RECREATION RECREATION North/South Kohala: Instructional Basketball; Pickle ball; Indoor Soccer; Archery; CO-ED Volleyball League; Biddy Basketball; Age Group Basketball; Age Group Volleyball; Weight Lifting; Ping Pong; Flag Football; Power Walk; Adult CO-ED Softball League; Open Men's Basketball; Zumba; Kick Boxing; Kickball; 3 Man Soccer; Speed Cone & Ladder Drills; 100 Mile Club; Flag Football Clinic; 7 on 7 Flag Football; Footwork Drills; Plyometric; Kupuna Walk for Fitness; North/South Kona: Pickle Ball Class; Fishing Class; Archery Class I; Archery Class II; Walk for Fitness; Fitness Weight Training Class; Advanced Basketball Training; Adult Volleyball;all; Youth Basketball Clinic; Biddy Basketball; Wellness Run/Walk; Biddy Basketball Clinic; Basketball Officiation Clinic; Walk for Fitness; Basketball Drills & Shooting Games; 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— Valentines/St. Patrick/Easter activities; Multi-media crafts etc.). Hilo District: Halloween Crafts; Thanksgiving Crafts, Christmas Ornaments, Lanyard Making; Stain Glass; Sidewalk Chalk; Wreath Making Class; Keaukaha Craft Club,Pretzel Skeletons; Halloween Mask Making; Pilgrim Hats; Turkey Hands Art; Snow Flakes; Christmas Cards; Christmas Frames; Pumpkin Carving; Ohelo Berry Jam; Hot Chocolate Kits; Wire Bracelet Craft; Turkey Pin; Lei Making; Origami; Rose Bud Craft; Shrink Art; Rex Lace Craft; Knotted Rope Coaster; Temari: Japanese Thread Ball Ornament; Fall Flowers; Hawaiian Flag Making; Autumn Coloring Book; Kite Making; Sun Catchers; Decorative Note Pads; Wooden Key Box Craft; Football Stencils; One Pot Cooking; Sun Catchers; Mother's Day Craft; Ti Leaf Craft Making; Rex Lace Key chain; Bead Bracelet; Hanging Name Star; Unicorn Ornament; Pop's Day Crafting; Easter Bunny Candy Envelope; Cinco De Mayo Maracas; King Kamehameha Day Art; Pin Wheel Craft; Paper Lei Craft; Paper Punch Crafts; Fried Rice Class; Parachute Craft; Butterfly Jewelry Box; Hamakua: Melting Beads; Sidewalk Chalk Coloring; Christmas Cards; Coloring for Fun; Sundae Making; Keiki Art Drawing; Thanksgiving Stencil Art; Christmas Rainbow Scratch Art; Make A Face Characters; Shrink Art; Halloween Crafts; Thanksgiving Crafts; Paper Mache; Halloween Cookie Decorations; Pumpkin Carving; Paper Plate Turkey Craft; Thanksgiving Card Final Status Report on Program Objectives for FY 2017-18 11 PARKS & RECREATION RECREATION Craft; 3D Snowflakes; Photo Coaster Craft; Gingerbread House Competition; 4th of July Crowns & Wreaths; Shapes of Summer Cut & Paste Crafts; Brown Paper Bag Autumn Trees; Thanksgiving Gumdrop Turkeys; Christmas Child Craft Bells; Sun Mobile; Pinecone Pineapple Craft; Bubble Wands; Ti Leaf Making; Sundae Making; Melting Beads; Sidewalk Chalk Coloring; Keiki Craft Mix Choice; Mega Stamp Art Craze; Glitter Glue Bookmarkers; Stencil Color Art; Paper Gift Boxes; Perler Beads Flags; Earth Day Coloring Sheet; Boy's Day Cards Cinco De Mayo Cut & Paste; Mother's Day Card; Boy's Day Origami Fish; Memorial Day Paper Lei Making; Puna/Ka`n District: Water Balloon Yoyo,Invisible Ink; Turkey Craft; Finger Paint Fun; Christmas Reindeer; Christmas Wreath Ornament; Bat Finger Puppet; Thanksgiving Nature Wreath; Holiday Collage Wreath; Candy Cane Ornament; Summer Nature Collage; Hawaii State Map; Water Color Prints; Recycle Art; Sunflower Craft; Cupcake Liner Owl; Mold Ceramics; Paper Plate Silhouette Craft; Fall Wreath Craft; Paper Fall Flower Craft; Paper Cup Turkey Craft; Felt Winter Hanging Craft; Mason Jar Lover Wreath Craft; Hanging Santa Craft; Popcorn Witches Hand Making; Thanksgiving Thankful Turkeys; Holiday Stained Glass Designs; Christmas Puppet Making; Holiday Ornament Making; A Pot Pori of Crafts; Wooden Butterfly Magnet Making; Mosaic Tile Coaster Making; Multi Media Collage Making; Halloween Mask Making; Paper Airplane Making and Contest; Halloween Pom Pom Spider Craft; Thanksgiving Turkey Headband Craft; Christmas Gingerbread House Making; Pencil Holder Craft; Calendar Crafts; Labor Day Sketch Art; Witch Hat Making; Thanksgiving Table Placemat; April Shower Ducks; Sand Art Mother's Day Cards; Spring Collage; Paint A Rainbow; Boy's Day Craft; Mother's Day Craft; Silly Snake; Clothespin Plane & Car; Paper Flower Wreath; Paper Cup fish; North/South Kohala: Halloween Mask Making,Pumpkin Carving; Thanksgiving Cards; Christmas Ornaments; Poi Balls; Yarn Lei Weaving; Statehood Day Arrangements; Patriot Day Arrangements; Aerial Arts; Bead Necklace & Bracelet Designs; Fish Print; Key Chain Making; Halloween Basket Making; Thanksgiving Hat Making; Pumpkin Carving; Clay Hand Art Series; Poi Balls; Flower Arrangements for Mother's Day; Lei Weaving; Bird Feeder Making; Leather Key Holders; Wind Charms; Ti Leaf Skirt Making; Butterfly Stained Glass; Spring Flower Craft; Final Status Report on Program Objectives for FY 2017-18 12 PARKS & RECREATION RECREATION North/South Kona: Halloween Crafts; Thanksgiving Crafts; Christmas Crafts; Halloween Tote Bags; Thanksgiving Clay Art; Christmas Ornaments; Bead Designs; Yarn Lei Making; Leather Keychains; Halloween Mask Designing; Christmas Cards; Bead Creations; Clay Sculpting& Painting; Ice Cream Sundae Making; Paint Brush Day; Leather Key Chain/Bracelet Craft; Mother's Day Craft; 3. Maintain a safe facility, free of hazards for all activities,patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Staff performs daily inspections of facilities and grounds and notes any discrepancies on daily logs with work orders to follow. Staff completed a Semi- Annual Checklist for Safety for all facilities and grounds under their jurisdiction. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hamakua Fun Day; etc.). • Hamakua: Ohana Shoreline Fishing Tournament on August 18-20,2017. Trunk or Treat at Papa'aloa: County of Hawaii Police Department, Laupahoehoe Charter School; 10/31/18 Hilo District: Pilikulaiwi Intersession Program on October 10 -12,2017; Hilo Kids Party Halloween Event on October 31,2017 at the Edith K Multi- Purpose Stadium. Puna/Ka`n: Annual Christmas Coloring Contest on December 14,2017 at the Ka`u Gym; Annual Rubber band Turkey Shoot on November 22,2017 at the Ka`n Gym; Halloween Family Fun Night on October 31,2017 at the PAhoa Regional Park; Shipman Gym/Park `Ghana Fun Run & Day 1/27/18: Ka`u Keiki Fishing Tournament @ Punalu`u Beach (1/27/18); 3on3 Basketball Tournament Pahala Gym (2/9/18) Final Status Report on Program Objectives for FY 2017-18 13 PARKS & RECREATION RECREATION North/South Kohala: Waimea Community Pumpkin Patch on October 14,2017; North/South Kona: Candyland Halloween Event on October 31,2017 at the Kekuaokalani Gym; Project Grad Night—Kekuaokalani Gym and KCAC 5/26/18 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Hamakua: Ohana Shoreline Fishing: (Dept. of Land and Natural Resources National Oceanic & Atmospheric Administration,Honoka a High School Fishing Club) Trunk or Treat at Papa'aloa: (County of Hawaii Police Department, Laupahoehoe Charter School;) North/South Kona: Concert—Hale Halawai (County of Hawaii Band) Basketball Games—Kailua Park(World Youth Basketball Tournament) Carnival—Kailua Park/OA Airport (EK Fernandez) Ironman Expo -Hale Halawai (Ironman) Halloween Event—Kailua Park(The HUB) Cultural Event—Kailua Park(Kona Tahiti Fete) Egg Rush—Kailua Park("The Hub") Project Grad Night—(Kealakehe Grad Committee) Hilo: Pilikulaiwi Program (Council Women Sue LeeLoy,Keauhou Bird Conservation Center, The Nature Conservancy in Ka'u). October Final Status Report on Program Objectives for FY 2017-18 14 PARKS & RECREATION RECREATION Hilo Kids Party Edith K Multi-Purpose Stadium (Living Waters Church, Waiakea High School Key Club,Arise Church. Biggest Easter Egg Hunt—Wong Stadium (Hawai`i County Fair Foundation, Hilo High School Key Club,Waiakea High School Key Club,Living Waters Church,Big Island Labor Alliance,Meadow Gold,Kandi's Drive Inn, Circle K, HSTA,HGEA, Café 100,Hawaii Police Dept.,Hawaii Fire Dept.,Men of PA`a, Kiwanis,Bike Hub.) Pilikulaiwi Spring Program (Council Women Sue LeeLoy,DLNR.) Teen Seen Program Camping—(Partnered with QLCC) Puna/Ka'n: Shipman Gym/Park,Vulcan Baseball Clinic—(UH Hilo) 3on3 Basketball Tournament Pahala Gym—Police, Ka`n HS Pahala Jump rope for heart—(Puna Community Action Team) Pahoa—Pahoa Wellness Fair, (Pahoa HS) North/South Kohala: Kidz Rock Halloween Alternative, (Kamehameha Park, Solid Rock Ministries) Waikoloa Trick or Treat Fun Night,New Hope Shiro Takata Field (Kamehameha Main Diamond) (Dedication,with Councilman Tim Richards, Kohala Community Athletic Association) Richardson Ocean Center: Ike Kai Summer Program—(QLCC, Office of Aging,Malama Aina Foundation) Hokule`a Mahalo Hawaii Sail—(Friends of Hokule`a & Hawai`iloa,UH Hilo, Hilton Naniloa Resort) Final Status Report on Program Objectives for FY 2017-18 15 PARKS & RECREATION RECREATION 6. Plan, organize and implement a minimum of two island-wide special events. (i.e. keiki triathlon, age group and exponent track meets, winter basketball tournament, etc.). The 30th Annual Richardson Rough Water Swim on July 30,2017 at Richardson Ocean Beach Park. Joint effort of the Aquatics and Recreation section of the Recreation Division. Age Group Track and Field, February 10 2018 @ Konawaena High School and Waiakea High School. Exponent Track and Field,February 17,2018 @ Konawaena High School and Waiakea High School. Basketball Officiating Clinic/High School Boys Basketball Tournament,June 29 and 30,2018 at Kekuaokalani Gym Final Status Report on Program Objectives for FY 2017-18 16 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2017 Summer Fun program, held from June 7 thru July 21,2017. We had 20 sites throughout the island offering our summer program with 1,174 registered. 2. Continue to conduct longer programs hours at majority of the sites. Andrews Gym and Waiakea Uka Gym offered an 8:00am to 4:30pm program with all other sites offering either an 8:00am—to 3:00pm program or an 8:00am to 2:00pm program depending on community request. 3. Work in partnership with the Department of Education Child Nutrition Program and vendors with county meal contracts to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. Twelve Summer Fun sites qualified for the USDA Summer Food Service lunch program with a total of 12,777 lunches served. 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: • Develop and implement a teen-scene program at the Pu'u'eo Community Center in East Hawai`i,teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m., targeting teens 12— 17 years old. Teen Seen program held from June 7 thru July 21,2017 at the Pu'u'eo Community Center. 5. Develop a minimum of two Winter Intersession programs island-wide. During the DOE winter break, three winter intersession programs was offered: Waiakea Uka Gym had 60 participants,Wainaku Gym had 30 participants, and Pi`ihonua Gym (Carvalho Park)which failed to get the minimum registration to run a program. 6: Integrate children with disabilities into the summer and inter-session programs wherever possible,through the assistance of the Recreation Specialist II. Final Status Report on Program Objectives for FY 2017-18 17 PARKS & RECREATION SUMMER AND INTER-SESSION PROGRAM The Recreation ADA Specialist worked with parents and recreation staff to create individual modification plans for children with autism,ADHD, life threatening allergies requiring Epi-Pens,intellectual disabilities, asthma, a child that was hard of hearing and another that was deaf, a child with anxiety/PTSD, and child with a wheelchair. Difficult medically fragile cases this year included a child with a life-threatening heart condition, a child with Encopresis, and a child with a diabetic insulin pump. New interesting modifications involved providing a language support specialist for a deaf child and staff training with a certified Diabetic Nurse Educator involving a child with an insulin pump. Accessible field trips involved coordinating the use of the closed captioning system at the movies, an AED for field trips for a fragile child with a heart condition, and the Zoo tram for a child in a wheelchair. Child Protective Services was involved with one case. The 2017 program was the second highest caseload; 2016 held the record of 72 disclosures. Parents often choose not to disclose disabilities; every year many children with disabilities are included in our programs without disclosures or modification plans. Assessments and recommendations were provided to staff as much as possible. Some staff did not report registration disclosures. The number of kids with Autism participating in Summer Fun has increased. Locations of kids with disclosed disabilities and medical issues: Hamakua: Papa`ikou Kona: Waimea,Yano Hall,Waikoloa Puna: Shipman,Pahoa,Mt View,Pahala had none Hilo: Waiakea Uka,Andrews,Kawananakoa Gym, Carvalho,Pana`ewa,Hilo Armory had none,Pu'u'eo had none Final Status Report on Program Objectives for FY 2017-18 18 PARKS & RECREATION HO'OLULU PARK COMPLEX 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. The Afook-Chinen Civic Auditorium was closed from July through September 2,2017. Francis Wong Stadium was closed from August 1-21,2017. Walter Victor Complex was closed in September 2017. Edith Kanakaole Multi-Purpose Stadium was closed from February 19 through March 10,2018. b. Pressure-wash each facility semi-annually. Completed in each quarter. c. Check on safety hazards daily. Day and night supervisors recorded any repair items or safety hazards on a daily checklist form. Minor repairs were handled in-house. As needed,work orders were generated and referred to the Parks Maintenance Division for action. d. Clean and sanitize facilities before and after events. Facilities were cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Quarterly consultations were held with the Safety Committee to insure facilities were in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns were mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2017. Francis Wong Stadium was closed from August 1-21,2017. Final Status Report on Program Objectives for FY 2017-18 19 PARKS & RECREATION HO'OLULU PARK COMPLEX c. Fertilize ballfields annually. Wong Stadium was fertilized on August 3,2017. Walter Victor Baseball Complex was fertilized on September 20,2017. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Safety talks conducted each month. b. Retrain employees on equipment use semi-annually. Field supervisors are responsible to monitor proper equipment use and provide retraining as needed. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees performed in-house maintenance functions throughout the year. d. Provide refresher course on Material Safety Data Sheet annually. Refresher training completed. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations were discussed with sponsors. Supervisors have been trained to enforce all rules. b. Revise rules annually. Rules reviewed annually and revised as needed. c. Distribute rules with all applications. Rule sheets were distributed to all sponsors. Final Status Report on Program Objectives for FY 2017-18 20 PARKS & RECREATION HO'OLULU PARK COMPLEX 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. The University of Hawaii at Hilo baseball team improved the infield at Francis Wong Stadium. b. Do beautification/landscaping project for each facility annually. The Intake Service did various landscaping and painting projects in the Complex. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. The Ho`olulu Complex accommodated 4,184 activities in this period. Final Status Report on Program Objectives for FY 2017-18 21 PARKS & RECREATION AQUATICS 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center(KCAC), Pahoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupahoehoe, Kohala, Pahala and Konawaena will have at least one lifeguard on duty seven days a week.NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. Senior Lifeguards and their District Supervisors have done their best to provide the staffing needed to keep our pools open and safe for people to enjoy. 2. Maintain safe and clean facilities, free of hazards for all activities,patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. At our 50 meter pools (Kawamoto, Pahoa , and KCAC) our Senior Lifeguards worked with our pool custodians to provide maintenance for the facility. At our rural pools (Honoka`a,Laupahoehoe,Kohala,Pahala, and Konawaena) each lifeguard was solely responsible for the daily maintenance of the facility. NAS part time custodian maintained facility. Senior Lifeguards have been responsible to maintain acceptable levels of pool chemicals. Daily safety inspections have been conducted by staff and maintenance work orders sent to the Parks Maintenance Division. The Recreation Administrator reviewed semi- annual safety inspections reports before forwarded to Human Resources Safety Division. 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer Learn to Swim and other water related courses to approximately 3,000 patrons and at least eight weeks of Learn to Swim lessons in the summer at all pools. No swim lessons at Pahoa or Pahala pools for Summer 2018, due to ongoing eruption. Lap Swim:127,019; Recreation Swim 128,969; Aquatic Classes 38,991; Age Group 120,738; Masters Swim 11,731; Novice Swim 21,221; High School Swim/Water Polo 37,496; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 3,147; Government(HFD,HPD, Coast Guard,Army, etc.) 1,849; In Area 269,813 Total Attendance for fiscal year: 760,974 Final Status Report on Program Objectives for FY 2017-18 22 PARKS & RECREATION AQUATICS 4. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. Each Senior Lifeguard developed a program guide for each quarter for their facility. They followed the guidelines of program objectives,while meeting the communities' needs. Not all pools offer water aerobics at this time. 5. Conduct one American Red Cross Lifeguarding/First Aid/CPR/AED class at each of our nine pool facilities during the fiscal year. COURSE END FACILITY INSTRUCTOR DATE Lifeguarding 09/17/17 Konawaena Katherine Carroll Basic Water 10/31/17 Konawaena Katherine Carroll Rescue Lifeguarding 11/12/17 Konawaena Katherine Carroll Lisa Nahuina Lifeguarding 11/22/17 Kawamoto Jane Wadahara Lifeguarding 11/22/17 KCAC Derek Simmons Lifeguarding 11/22/17 Pahoa Daryl Imoto Alejandra Flores-Morikami Lifeguarding 11/22/17 Pahoa Daryl Imoto Review Lifeguarding 12/22/17 Konawaena Katherine Carroll Lifeguarding 03/9/18 Pahala Rina Martineau Lifeguarding 03/04/18 Konawaena Katherine Carroll Lifeguarding 03/08/18 Konawaena Katherine Carroll Lifeguarding 03/22/18 Palma Alejandra Flores-Morikami Lifeguarding 03/22/18 Pahoa Alejandra Flores-Morikami Water Safety 4/6/18 Pahoa Alejandra Flores-Morikami and Instructor Janie Wadahara Lifeguarding 04/15/18 Konawaena Tom Martin Lifeguarding 4/16/18 Laupahoehoe Alejandra Flores-Morikami Review Lifeguarding 4/27/18 Kawamoto Janie Wadahara Instructor Lifeguarding 05/03/18 NAS Cassandra Beccia Final Status Report on Program Objectives for FY 2017-18 23 PARKS & RECREATION AQUATICS 6. Plan,promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October 2017 season. Swim Meets: September 2nd @ KCAC; September 16th @ Kohala; September 30th @ Pahoa; October 7th @ Laupahoehoe; Championships October 28th @ Kamehameha School. Total Swimmers Participated: 290 7. Sponsor one open water swim competition. The 30th Annual Richardson Roughwater Swim held on July 30,2017. There was a total of 122 swimmers that completed the race. The overall winners completed the race in just under 24 minutes. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. Full-face Respirators,rubber gloves, aprons, suits, and boots were provided for pool lifeguards and pool custodians. Lifeguards were provided latex-free gloves, pocket mask, and other protective equipment necessary when performing first aid. This included gear to handle chemicals. Hazardous material training conducted to promote safe work practices. Staff goes through respirator fits test every year which is on file with Recreations Specialist I. 9. Conduct American Red Cross blood borne pathogens training on an annual basis in January or February for the entire division. Training conducted on January.11,2018 by Senior Lifeguards. 10. Develop at least two partnerships with swimming clubs to encourage competitive swimming throughout the island. Partnerships with USA Swim,BIIF,Easter Seals,Boys & Girls Club,Hawaii Fire Dept. Final Status Report on Program Objectives for FY 2017-18 24 PARKS & RECREATION AQUATICS 11. Reduce utility costs at all facilities by implementing green technologies and proactive practices. A VFD installed at Laupahoehoe Pool in November 2017. The cost savings for the past 6 months average$350 per month. Total cost for VFD was $6,444.45. 12. Reduce chemical costs at all facilities by prudent work practices, education and technologies. Department is constantly trying to reduce chemical cost at all facilities. Chemicals are necessary as long as there is water in the pool, even if the pool is closed. Chemicals are necessary to maintain the pools to keep it at a safe level for the community. Chemical price increases are not within our control. There are other uncontrollable factors, such as inconsistent weather and bather load, makes it difficult to develop a plan to help reduce chemical consumption. The only suggestion is to develop a rotating closure schedule for maintenance and upkeep, allowing us to take preventative actions to upkeep infrastructure, update chemical controllers, and reduce chemical and energy costs. Completely draining pools during renovations will help to eliminate waste of chemicals. Planning accordingly for longer renovations/closures would aid in reducing chemical costs, by allowing us to drain the pool. Final Status Report on Program Objectives for FY 2017-18 25 PARKS & RECREATION CULTURE & EDUCATION 1. Provide 97 workshops and classroom instructions in various disciplines,music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 112 workshops and classroom instructions conducted in various disciplines,music, drama, arts, crafts, and natural sciences at established sites Countywide. Achieved 115% of projected goal for FY 2017-18. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Conducted the Fourth of July "Blast", Car Expo,Fourth of July Band Concert, 2017. Projected events; Queen Lili`uokalani Festival,Hilo World Peace Festival, Queen Lili`uokalani Centennial Celebration Festivities, Merrie Monarch Keiki Hula Competition, Christmas Wreath Exhibition and the "Magic of the Season" Festivity. 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with Lehua Jaycees, Pacific Radio Group,Lili`uokalani Trust,Hawaii Classic Cruisers,Destination Hilo,Hawaii Tropical Flowers Association,Blue Hawaii Helicopters,Big Island Auto Club, CJ Promotions,Hawaii Ballroom Dance Association Hilo Chapter,KWXX Radio, Soka Gakkai International Committee, the International Committees of Artists for Peace, Merrie Monarch Festival Committee, Friends of Lili`uokalani Gardens, State of Hawaii-Transportation Department, State Highways,Dept. of Land &Natural Resources,Hawaii Pyrotechnics, and Dept. of Homeland Security,Hawaii Lions District,Hawaii Japanese Chamber of Commerce, and the Imiloa Astronomy Center. 4. Advertise and promote the Cultural&Education programs and activities through our quarterly"Arts Visions"newsletter and media such as radio,television,periodicals and newspapers. Advertised and promoted events and programs through our quarterly program guide,Hawaii County website,Hawaii Tribune Herald,West Hawai`i Today, Big Island Visitor's Bureau,Honolulu Star Advertiser,KITV,Hawaii New Now,Hawaiian Airlines,Japanese Chamber of Commerce & Industry of Hawaii, and Oceanic Cable Channel 16. Final Status Report on Program Objectives for FY 2017-18 26 PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration 1. The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This will be accomplished by providing comprehensive and coordinated services that is represented by the division's six major programs. These programs provide services for over 9,909 seniors annually. An evaluation is conducted on each program annually to ensure goals are met. Provided services to 13,326 seniors or 134.5% of the established objective of 9,909 seniors and conducted evaluations on six of the six EAD programs or 100% of the objective of six. 2. The division will pursue help from persons and groups to improve and maintain P&R facilities and enhance programs, services, and activities. This will be maintained by the EAD Advisory Council which is made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council that will conduct at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Arranged seven Advisory Council district meetings or 100% of the objective of seven annually. 3. The division will provide regular facility and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce: safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally,they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations and training for 50 EAD staff. Arranged four safety meetings or 100% of the established objective of four annually. Conducted two semi-annual safety facilities inspection of 32 senior center facilities or 100% of the established objective of two semi-annual inspections of 32 senior center facilities, and conducted 49 staff safety evaluations/training or 98% and of the established objective of 50 staff evaluations/training by June 2018. Final Status Report on Program Objectives for FY 2017-18 27 PARKS & RECREATION ELDERLY ACTIVITIES 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights" of the division's activities annually. Produced one "Video Highlights" (Kupuna Hula Festival) of the division's activities or 100% of the objective of one. • Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,300 copies for distribution to over 200 organizations three times annually. Printed and distributed four issues of the Kupuna News magazine, or 133.3% of the objective of three issues. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior centers island-wide. Served 3,087 or 123.5% of the established objective of 2,500 seniors at 26 senior centers or 104% of the established goal of 25 senior centers. 2. Serve 2,000 older adults in recreational, educational,health-related and cultural classes at 25 senior centers. Served 3,360 or 168% of the established objective of 2,000 older adults in recreational, educational,health related and cultural classes at 26 senior centers or 104% of the established objective of 25 senior centers. 3. Provide at least ten district wide activities for a total of 1,500 older adults in Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. Provided ten district wide events or 100% of the goal of ten activities for a total of 2,259 older adults or 150.6% of the goal of 1,500 older adults. Activities were: 1st Annual Bon Dance, Casino Day,Karaoke Recital,ERS Teachers & Volunteers Christmas Luncheon, Start the New Year Right,Let's Together and Dance, Casino Day in Waimea, 2nd Annual Ukulele Festival,Hawaii State Senior Karaoke Revue and Line Dance Workshop. Final Status Report on Program Objectives for FY 2017-18 28 • PARKS & RECREATION ELDERLY ACTIVITIES EAD Special Program 1. Provide at least five countywide, state, national and international events for 1,850 older adults. Provided nine or 180% of the established objective of five events and served 4,715 or 254.8% of the established objective of 1,850 older adults. 2. Serve a total of 750 older adults in at least three county-wide special events and serve 800 older adults in one statewide event. Countywide: Provided six or 200% of the established objective of three countywide events and served 2,818 or 375.7% of the established objective of 750 older adults. Statewide: Provided two or 200% of the one statewide event, and served 1,818 or 227.3% of the established objective of 800 older adults. 3. Provide one cultural event for 300 older individuals on a county, state, and international level that will attract a total of 1,200 attendees. Provided two or 200% of the one cultural event and served 368 or 122.7% of the established objective of 300 older adults. Attracted 1,204 or 100.3% of the established objective of 1,200 attendees. Final Status Report on Program Objectives for FY 2017-18 • 29 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. On September18,2017,we received a Black Swan from Hilton Waikoloa Resort. She is not a true rainforest animal, but is a beautiful addition to the front entrance pond. On April 24,2018,we acquired a three year old White Fronted Capuchin through a generous donation from a private donor. Noreen Muscat and her son Joe Rossi visited the zoo and offered to donate funds to Friends Of the Zoo for purchase of a second Capuchin who they named "Lela". She came to us from Gurley Exotic Animals in Yuma, Tennessee. On May 24,2018, our young male Black&White Colobus Monkey arrived from Wildlife World Zoo in Litchfield Park,Arizona. This acquisition was funded by Friends Of the Zoo to give our lone female Colobus a companion. On May 2,2018, our new female Two-toed Sloth arrived from Honolulu Zoo. She is now paired,with our young male and we are hopeful that they will successfully breed and raise a future generation of Two-toed Sloths here at Pana`ewa Rainforest Zoo & Gardens. 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. Our Nigerian Dwarf goat"Honey" presented us with two kids on February 12, 2018. A brown spotted boy we named "Herbie" and a white girl we named "Maggie". The siblings will be a wonderful addition to the petting zoo! Our Avian veterinarian Dr. Shannon Nakaya took on the challenge of Y g incubating 3 of the 21 eggs that"Edwina" Emu laid this season. Out of the three eggs,one of them hatched out on March 22,2018. "Bling" is not on exhibit in the hoof stock area. Once again, our flock of Sacred Ibis has hatched and reared a chick. Our latest chick hatched out on April 24,2018. This has been an annual spring event for several years now Final Status Report on Program Objectives for FY 2017-18 30 PARKS & RECREATION PANA`EWA RECREATIONAL COMPLEX 3. Work with Friends of the Zoo (FOZ)to host at least two events to promote the zoo and increase the number of visitors. July 1,2017 was FOZ Tiger Fun Day and the biggest event of the year! Over 2,400 people visited the zoo and joined in the festivities to help celebrate our Tigers. FOZ Christmas for the animals was held on Saturday,December 9,2017 and all the animals received special treats and "gifts". Visitors watched as the tigers rolled and stomped on their pumpkins and monkeys dug deep down into their peanut butter jars! FOZ annual Plant Expo & Sale was held at the Equestrian Center upper parking area on May 6th . The Palm Society and Master Gardener's booths added an educational component to the various vendors with a wide varietyy of plants for sale. This year's Tiger Fun Day was on June 30,2018. It is normally in early July, but because it was on the June 30th it is included in this report. That makes two Tiger Fun Days in one year! Attendance was once again over 2,400. 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. In January and February 2018,Hawaii Horse Owner's Association repaired the rodeo arena by replacing worn plywood and pipe gates. They also donated and replaced the old damaged cattle chute at the arena. Hawaii Island Palm Society had a major clean-up,fertilizer and maintenance workday in the zoo on October 21,2017 and March 25,2018. On Wednesday,March 25,2018, 170 high school students that participated in the state conference for Future Farmer's of America descended on the zoo to help with weed pulling,planting and fertilizing in our gardens and landscape. The Hawaii Forest Industry Association completed two work days on August 26,2017 and January 20,2018 with the Kiwanis and Key clubs providing manpower to weed and clear areas of the zoo Discovery Forest. Final Status Report on Program Objectives for FY 2017-18 31 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX The Orchid Society continues to plant,water and fertilize the zoo orchid collection on a weekly basis. 5. Seek funding to reinstate the Zoo Information and Education Specialist and the zoo educational program. A supplemental budget request has again been submitted for this position and unfortunately the request was denied. 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; 1. Hawaii Horse Owner's Keiki Fun Day 8/18/17—8/20/17 2. GM Livestock Benefit Rodeo 11/17/17—11/18/17 3. Hawaii Horse Owner's Association Pana`ewa Stampede Rodeo 2/17/18— 2/19/18 b. host three dressage events annually. 1. Hawaii Island Dressage and Eventing Assoc.Horse Shows 9/16/17— 9/17/17 2. Hawaii Island Dressage and Eventing Assoc. Fun Day Show 10/28/17 3. Hawaii Island Dressage and Eventing Assoc.Horse Shows 11/3/17— 11/4/17 4. Hawaii Island Dressage and Eventing Assoc. Horse Shows 4/27/18— 4/29/18H 5. Hawaii Island Dressage and Eventing Assoc.Horse Shows 6/1/18—6/3/18 • Final Status Report on Program Objectives for FY 2017-18 32 PLANNING PLANNING PLANNING Administrative Permits 1-Public Assistance and Land Use Information: Identify solutions to streamline and improve customer service at the counter and responding to land use inquiries and processing building permits. Identify opportunities to improve accountability with the current Permit to build process where Planning Department conducts review of residential and non-residential building permits in a timely and,thorough manner. Create opportunities to increase communication and collaboration among Hilo and Kona Land Use Plan Checkers to develop standards for providing consistent information and public service. Land Use Plan Checkers continue to conduct land use and building permit intake review of residential and non-residential permits, and other applications which require land use review. Staff prepared for the return of building permit intake to the Buildings Division of the Department of Public Works,which takes effect January 2,2019. The Department continues to address a high volume of land use inquiries from the counter and by phone. Planner staff continue to provide necessary training and support of Land Use Plans,Checkers at the front counter in order to provide efficient and comprehensive service to the public on various permitting and land use requirements. 2-Permits and Subdivision: Review administrative permits decision templates (Plan Approval, Variances, Farm Dwellings, Ohana, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments and government agencies in the permit and subdivision review process. Explore opportunities to track subdivision deadlines for bond and agreements. Staff continue to provide necessary guidance to the public through the myriad of regulatory frameworks that goyern the use of lands within this County by creating a broader understanding of Federal, State and local laws that may affect how lands are used or developed,instead of simply focusing on local regulations. The Planning Department continues to work with the Department of Public Works and Department of Information Technology to-design and test an online permit application submission, review, and approvals system that integrates processes and collectively tracks compliance requirements,workflows, and the progress of plans and permits issued by the County. Six Month Progress Report on Program Objectives for FY 2018-19 1 PLANNING PLANNING 3- Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Identify sections within current codes, rules, and regulations that need further clarification, interpretation, or revisions. Identify changes for managing,tracking, and streamlining record keeping and monthly reporting of complaints. Inspectors from the Hilo and Kona offices continue to share and discuss common issues in order to build their experience and bring consistency to their work across the team. Compliance challenges with junk yards, chickens, multiple dwellings, and special events are ongoing. The County Council passed legislation regulating "un- hosted" short-term vacation rentals that assigns significant investigation and enforcement responsibility to the Department. 4- Staff and Organizational Development: Identify training needs and opportunities for building leadership and strengthening skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP) and organizational governance structure to assist staff in understanding responsibilities and priorities of the Administrative Permits Division. Prioritize hot topics that need to be addressed and continue to work in Focus Area Teams. Continue to meet to discuss hot topics with Kona staff to identify interim steps that lead to resolution of outstanding and controversial issues. Initiate new efforts that lead to organizational sustainability and staff health and wellbeing. When available, utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff. The Division experienced the transition of its Manager and several key positions from the previous fiscal year into this FY 2018-19. These transitions had an impact on the capacity of staff to manage performance improvement and staff development while delivering on mission-critical functions and services to the public. With the hiring of a new Division Manager in August 2018 new attention was brought to performance management, staff development, and establishing effective supervision structures. This Division continued to coordinate its activities with the department's West Hawaii Division to ensure consistent interpretation and application of land use requirements and associated processes. Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public; which will reduce expenditures in supplies and staff person-hours. Six Month Progress Report on Program Objectives for FY 2018-19 2 PLANNING PLANNING The Division's effort to ensure effective records management and digitization of Department files was affected by the vacancy of both of the Division's Clerk positions. Staff continue to make progress on digitizing historical files at a slower pace, and actively worked to fill these positions.At the same time the Department continues to reduce the creation and storage of new paper files. 2-Personnel: Continue to evaluate department structure and organization to help increase planning and regulatory functions; Seek training opportunities without impacting the budget with emphasis on customer service skills; Work towards inter-divisional cross-training of staff In the first six months of FY 2018-19, the Department has been able to fill most of the staff positions that became vacant in the previous fiscal year as a result of retirements and other separations. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; Work with managers to seek other sources of revenue. The Department neither received nor processed any new applications to the Geothermal Relocation and Community Benefits Fund. The Division continues to work across the Department to use financial reporting as tools to manage budget and County resources. Staff have taken on a collaborative approach where budgeting,financial analysis and reporting are bottom-lined by the Division with input and full visibility of division managers and the department heads in terms of actual and projected spending through quarterly updates. Long Range 1-Environmental Planning: Review all public access inquiries, environmental assessments, and environmental impact statements. Create and approve an-exemption list for HRS 343 in line with other county and state agencies. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the Coastal Zone Management(CZM) contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan(ORMP)policy and working group meetings. Review and analyze the county's SMA boundaries and rules for possible amendments as needed. Six Month Progress Report on Program Objectives for FY 2018-19 3 PLANNING PLANNING On Coastal Zone Management (CZM),Division staff participated regularly in the Ocean Resources Management Plan (ORMP) monthly working group and quarterly policy group meetings. In addition, staff managed the County's CZM contract and prepared the semi-annual progress reports. 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Adopt the Hamakua CDP, and continue with implementation of all other CDP's. Village Plans: Assist communities to develop and implement town or village plans as needed. Continue to work with other County departments, outside agencies, and the public on various long range planning initiatives. Evaluate and develop a more formal public access program, including required code amendments. Kickoff the Complete Streets Program, which is already funded and contracted. Staff continue to finalize drafts of the Comprehensive Review of the General Plan for public review. The Hamakua Community Development Plan was adopted by the County Council in August 2018. In October 2018 the Hawaii Chapter of the American Planning Association recognized the Kau Community Development Plan with an Award for Best Practice, and the Downtown Hilo Multi-Modal Masterplan with an Award for Transportation Planning. 3-Administrative Programs: Produce annual reports and/or facilitate the management of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rule amendments (as needed); and review and comment on State legislation(as needed). Continue with the comprehensive review of the County of Hawai`i General Plan. Division staff worked with the Action Committees of the adopted Community Development Plans and stakeholders across County departments and agencies to prioritize and scope projects for inclusion with the Capital Improvement Plan (CIP) for the coming fiscal year. As part of the County-wide effort on disaster recovery from the most recent lava eruption,the Division sought professional services to lead the development of a volcanic risk assessment for the island, as well as a disaster recovery plan. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Green Team; Hawaii Climate Change Mitigation and Adaptation Commission; County Arborist Committee; DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan Six Month Progress Report on Program Objectives for FY 2018-19 4 PLANNING PLANNING TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC, DOT Freight State Plan TAC, and other regional/island wide Long Range Planning priorities. The Department coordinated County-led transit-oriented development planning efforts. Projects that are in agency master plans or in community development plans, and that support transit-oriented land use development,were included in the State of Hawaii Strategic Plan for Transit-Oriented Development. On behalf of the County,Division staff attended and participated with the Hawai'i Climate Change Mitigation and Adaptation Commission and its subcommittees as required. Planning 1-Boards & Commissions: Amend the Planning Commission's Rules of Practice and Procedures, as appropriate,to define and/or refine processes and requirements to better address the legal,technical, functional and financial obligations of our Commissions to ensure a fair, balanced and more effective approach in the processing of requests or applications. Review'processes to structure submittals before the Commissions to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. Work on moving application fees situated throughout the Planning Commission Rules, Planning Department Rules and the Zoning Code to be placed in a fee schedule in the beginning of the Planning Commission and the Planning Department Rules. Division staff continued to manage resources to ensure efficiency and effectiveness in processing applications and code amendments before the Windward and Leeward Planning Commissions in a timely manner. The Division worked with the Planning Commissions to advance legislation regulating short-term vacation rentals in partnership with other Department Divisions and members of the County Council. Following the passage of this ordinance the Division has led the drafting of rules and procedures to implement this legislation in conjunction with the Administrative Permits and West Hawaii Divisions. 2-Administration: Continue to provide support to thecCRC and the BDHRA. For the CRC, we will continue to seek new opportunities to allow the expertise of the members of the CRC to review and comment on projects that could have an impact on cultural, archaeological, and/or historical resources across the County of Hawai'i. We will also be working towards developing session(s) for the upcoming HCPO to further the conversation on the integration of cultural and historical considerations into planning and Six Month Progress Report on Program Objectives for FY 2018-19 5 PLANNING PLANNING permitting processes. For the BDHRA, we will continue to seek opportunities and advocate for funding to allow the agency to operate under its own authority and management. The Planning Division provided assistance with the Department's Zoning Inspectors to investigate SMA violations. The Division assisted with State Land Use Boundary Amendments, Special Permits, and/or Order to Show Cause Issuances that go before the State Land Use Commission. The BDHRA meets on a monthly basis to discuss the management and implementation of the redevelopment of the Banyan Drive area. The BDHRA is preparing to work on funding request to the State Legislature for when the legislative session begins in January 2019. 3-Special Management Area Assessments: Process all Special Management Area (SMA)Assessments within the new, specified 60-day time-period, which includes a 15- day review to accept or reject applications. Continue to create and implement the new SMA short form for exemption determinations for non-shoreline parcels for,quicker SMA reviews. The Department began use of a SMA short form assessment for exemption determinations for non-shoreline parcels. This assessment can result in a SMA exemption or a SMA Minor Permit,which are approved administratively and do not need to go before the Planning Commissions. The Planning Division continues to process all SMA Major Use Permit applications that go before the Planning Commission. 4-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies,to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Division staff worked to improve presentation dynamics at both Planning Commission meetings to better convey information to the Commission,its support staff, and the general public. These efforts include the use of PowerPoint • presentations,videos, geographic information overlay on aerial photos, and point- of-reference photos to give a sense of what is on the ground and where a project site is located and its relevancy to the surrounding environment and community. More information provided to our Commissioners leads to better and more-informed decisions. Six Month Progress Report on Program Objectives for FY 2018-19 6 PLANNING PLANNING West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Continue to explore opportunities whereby workflows affecting lands on the west side of Hawai`i Island can be de-centralized from the main office in Hilo and re-directed for processing through the department's West Hawai`i Division. Begin to receive and process variance approvals. Land Use Plan Checkers continued with land use and building permit application • review of residential and non-residential building permit applications that require land use review. Staff prepared for the return of building permit intake to the Buildings Division of the Department of Public Works,which took effect January 2, 2019. The Department continues to address a high volume of land use inquiries from the counter and by phone. Staff in the Kona office are now providing many of the application review and processing services available in the Hilo office. 2-Code Compliance: Investigate complaints and alleged violations submitted by the public. Planning Inspectors continue to receive complaints on alleged zoning code and SMA violations. Planning Inspectors investigate and,when necessary,issue Notice of Violations. Kona and Hilo staff continue to meet to discuss common violation issues on a monthly basis. 3-Other Planning Programs: Staff and support Kailua Village Design Commission. The Kailua Village Design Commission met an average of twice a month and reviewed approximately ten proposals for new buildings, expansions, and seven sign permits within the Kailua Village Special District. The Commission was able to work with applicants to develop their building or signage designs to be aligned with the Kailua Village Master Plan Design Guidelines. Six Month Progress Report on Program Objectives for FY 2018-19 7 This page intentionally left blank PLANNING PLANNING Administrative Permits 1-Public Assistance and Land Use Information: Identify solutions to streamline and improve customer service at the counter and responding to land use inquiries and processing building permits. Continue to evaluate the new Permit to Build process where Planning Department conducts review and intake of residential and non-residential building permits in a timely and thorough manner. Create opportunities to increase communication and collaboration among Hilo and Kona Land Use Plan Checkers to develop standards for providing consistent public service. Land Use Plan Checkers continued to conduct land-use and building intake review of residential and non-residential Permits and other applications which require land use review. The Department continues to address a high volume of land use inquiries from the counter and by phone.Division staff have developed a system of pre-check and in-take of residential and non-residential building permit applications before forwarding to the Building Division of the Department of Public Works for further processing and issuance of building permits. This review process also includes street numbering to further ensure we have an effective emergency response system in place. Planner staff continued to provide necessary training and support of Land Use Plans Checkers at the front counter in order to provide efficient and comprehensive service to the public on various permitting and land use requirements. The Department continues is collaboration with the Department of Information Technology and Department of Public Works to develop a new planning and permitting software system that will include a web-based citizen portal and electronic plan and permit review. 2-Permits and Subdivision: Review administrative permits decision templates (Plan Approval, Variances, PUDs, Farm Dwellings, Ohana, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments government agencies in the permit and subdivision review process. Planners continue to process the various land-use permits. Staff in the Kona office are now providing many of the application review and processing services available in the Hilo office. Staff continues to provide necessary guidance to the public through the myriad of regulatory frameworks that govern the use of lands within this County by creating a broader understanding of Federal, State and local laws that may affect how lands are used or developed, instead of simply focusing on local regulations. Final Status Report on Program Objectives for FY 2017-18 1 PLANNING PLANNING 3-Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Assess topics within current codes,rules, and regulations that need further clarification, interpretation, or revisions. Develop methods for managing,tracking, and streamlining record keeping and monthly reporting of complaints. Inspectors from the Hilo and Kona offices continue to share and discuss common issues in order to build their experience and bring consistency to their work across the team. Compliance challenges with junk yards, chickens, multiple dwellings, and special events are ongoing. Pending legislation regulating transient vacation rentals in the County became a new focus in terms of working within the Administration and with the County Council to shape enforcement aspects of the legislation. 4- Staff and Organizational Development: Identify training needs and opportunities for building leadership and strengthen skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP) and organizational governance structure to assist staff in understanding responsibilities and priorities of the Administrative Permits Division. Prioritize concerns, continue to work in Focus Area Teams, and meet to discuss hot topics with Kona staff to identify issues and take steps that lead to resolution of outstanding and controversial issues. Initiate new efforts that lead to organizational sustainability and staff health and wellbeing. When available,utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff The Administrative Permits Division worked to ensure that its actions align with the many requirements,processes and desired outcomes expected when managing the use of land within the County. This effort required establishing close coordination across the divisions within the Department as well as with partners at the state and federal levels of government and in the community. Division staff continued to utilize a process whereby known issues with codes and rules are applied can be brought forth as amendments to the Department's codes or rules in order to provide for greater clarity and effectiveness. This Division continued to coordinate its activities with the department's West Hawaii Division to ensure consistent interpretation and application of land use requirements and associated processes. Final Status Report on Program Objectives for FY 2017-18 2 1 PLANNING PLANNING Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public; which will reduce expenditures in supplies and staff man-hours. The Division continues to work across the Department to ensure effective records management and digitization to move from physical to electronic files. We continue to make progress on digitizing historical files and reducing the creation and storage of new paper files. 2-Personnel: Continue to evaluate department structure and organization to help increase planning and regulatory functions; Seek training opportunities without impacting the budget with emphasis on customer service skills; Work towards inter-divisional cross-training of staff. In FY 2017-18 the Planning Department saw nearly one in five of its positions turn over due to the retirement of numerous long-time staff members, several promotions or appointments, and separations. As a team,we appreciate the many years of service these employees provided to residents of this island.While actively recruiting for these staff vacancies, the Department realized a need to identify a pipeline of talent who could be part of its future workforce.With each recruitment for a position, the Department looked inward to provide promotional opportunities for current staff; and actively promoted competitive vacancies with partners and professional associations in order to maximize the pool of applicants.By the end of the fiscal year, numerous positions were filled bringing new ideas, deep experience, and fresh dedication to the Department. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; Work with managers to seek other sources of revenue. The Division continues to work across the Department to use financial reporting as tools to manage budget and County resources. Staff have taken on a collaborative approach where budgeting, financial analysis and reporting are bottom-lined by the Division with input and full visibility of division managers and the department heads in terms of actual and projected spending. Final Status Report on Program Objectives for FY 2017-18 3 PLANNING PLANNING Long Range 1-Environmental Planning: Review all public access inquiries, environmental assessments, and environmental impact statements. Create and approve an exemption list for HRS 343 in line with other county and state agencies. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the Coastal Zone Management(CZM) contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Process all Special Management Area(SMA)Assessments within the specified 35-day requirement. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan policy and working group meetings. Review and analyze the county's SMA boundaries and rules for possible amendments as needed. The responsibility to process special management area (SMA) applications was transferred to the Planning Division. On Coastal Zone Management(CZM), Division staff participated regularly in the Ocean Resources Management Plan (ORMP) monthly working group and quarterly policy group meetings. In addition, staff managed the County's CZM contract and prepared the semi-annual progress reports. On behalf of the County,Division staff attended and participated with the Hawaii Climate Change Mitigation and Adaptation Commission and its subcommittees as required. Staff processed approximately 30 environmental assessments,five of which the Department was the accepting agency. 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Adopt the Hamakua CDP and the Ka`u CDP, and continue with implementation of all other CDP's. Village Plans: Assist communities to develop and implement town or village plans as needed. Continue to work with other County departments, outside agencies, and the public on various long range planning initiatives. Evaluate and develop a more formal public access program, including required code amendments. Kickoff the Complete Streets Program,which is already funded and contracted. The Division hosted over 70 Action Committee and Steering Committee meetings and workshops for Community Development Plans (CDP) in communities island- wide. Division staff worked with the CDP subcommittee and County Council Planning Committee to develop criteria and make recommendations for roadway connectivity between neighboring subdivisions. The Ka`u Community Development Plan was adopted by the County Council in October,2017. The Planning Department and Mayor's Office is working to appoint members the Action Committee. The draft HAmAkua Community Development Plan document was Final Status Report on Program Objectives for FY 2017-18 4 PLANNING PLANNING recommended by Planning Commission and was forwarded to the County Council for adoption. As part of the North Kohala Community Development Plan staff worked with community groups to nominate six coastal projects to the Mayor's Public Access, Open Space and Natural Resources Preservation Commission (PONC) priority list for acquisition. All six were named on the 2017 list, and the purchase of one parcel at HApu`u is underway. In partnership with Kohala Lihikai,the group obtained a Rivers and Trails Conservation Assistance Grant for trail maintenance and educational programs at Kohala High School. The Department procured a consultant to initiate the Pahoa Village Master Plan, but this project was held when the May 3,2018 Kilauea eruption began. The Department and Action Committee will determine the appropriate time to continue this project. The Downtown Hilo Multi-Modal Master Plan was finalized and signed by department directors and the Mayor in April,2018. 3-Administrative Programs: Produce annual reports and/or facilitate the management of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rule amendments (as needed); and review and comment on State legislation(as needed). Continue with the comprehensive review of the County of Hawai`i General Plan. Annual administrative processes are in process and/or complete depending on their respective due dates. The Division completed the preparation of the CIP and submitted it to Council. Division staff processed and managed the list of providers for the Department. The research and analysis phase for the update to the County's General Plan was completed. There have been numerous community and agency meetings and more are currently underway to vet various strategy ideas. Division staff successfully advanced the General Plan Comprehensive Review to the policy drafting phase. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Green Team; Statewide Interagency Climate Adaptation Council (ICAC); County Arborist Committee; DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC, and other regional/island wide Long Range Planning priorities. Final Status Report on Program Objectives for FY 2017-18 5 PLANNING PLANNING Staff participated in various meetings and workshops held by the Hawaii Department of Transportation regarding the Statewide Transportations Plan,the State Transportation Improvement Program, the State Freight Plan, and the State Transportation Action Committee. The Division staffed ten public hearings for the Board of Appeals and processed more than 25 appeals petitions. The Division staffed and participated in monthly meetings and ongoing projects for the Mayor's Active Living Council and the Hilo Bayfront Trail Committee. Planning 1-Boards & Commissions: Create or amend Rules of Practice and Procedures, as appropriate,to define and/or refine processes and requirements to better address the legal, technical, functional and financial obligations of our various boards and commissions to ensure a fair, balanced and more effective approach in the processing of requests or applications. Review processes to structure submittals before a board or commission to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. Division staff continued to manage resources to ensure efficiency and effectiveness in processing applications and code amendments before the Windward and Leeward Planning Commissions in a timely manner. In November 2017 the Department successfully worked to revise rules regarding the Special Management Area (SMA) to bring it in line with state statutory requirements. The Division worked onro osed amendments that address transient vacation rentals around P P the island.Additionally,the Division continued to work on proposed amendments to P P the Planning Commission Rules and the Zoning Code. The Cultural Resources Commission continued to expand its functions and provide valuable comments and recommendations relating to cultural,historical and archaeological resources for projects in both Hilo and Kona. These efforts have effectively promoted the protection of these resources. The BDHRA meets on a monthly basis to discuss the management and implementation of the redevelopment of the Banyan Drive area. They have focused their efforts on creating a master plan to begin the Environmental Impact Statement(EIS) process. 2-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies,to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Final Status Report on Program Objectives for FY 2017-18 6 PLANNING PLANNING Department staff has continued to meet with affected agencies and organizations to align thoughts and expectations regarding various regulatory of the Department. The functions of processing Special Management Area (SMA) permits and exemptions has been transferred to the Planning Division. This responsibility involves the review of all SMA Assessments that result in either an exemption or a SMA Minor Permit,which are approved administratively, as well as the continued function of processing SMA Major Permits before the Windward and Leeward Planning Commissions. The Planning Division provided assistance with the Department's Zoning Inspectors to investigate SMA violations. The Division assisted with State Land Use Boundary Amendments, Special Permits, and/or Order to Show Cause Issuances that go before the State Land Use Commission. West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Land Use Plan Checkers continued with land use and building permit application review of residential and non-residential building permit applications that require land use review. The front staff continue to receive a high number of land use inquiries live at the counter, by email and by phone,which are addressed by Land Use Plan Checkers and Planners. Staff is continuing to work on the development and implementation of a new web-based permit review program in conjunction with the Department of Public Works. Staff in the Kona office are now providing many of the application review and processing services available in the Hilo office. 2-Code Compliance: Investigate complaints and alleged violations submitted by the public. Planning Inspectors continue to receive complaints on alleged zoning code and SMA violations. Planning Inspectors investigate and,when necessary, issue Notice of Violations. Kona and Hilo staff continue to meet to discuss common violation issues on a monthly basis. 3-Regional Planning Programs: Community Development Plans (CDP)—Administers and staffs action committees for the North Kohala CDP, South Kohala CDP and Kona CDP. Administer and staff Kona CDP Design Center for review of proposed Master Plan developments. Continue to work with other County departments, outside agencies and the public on planning efforts for North Kohala, South Kohala and Kona. Final Status Report on Program Objectives for FY 2017-18 7 PLANNING PLANNING Administration of CDP Action Committees in West Hawaii has transferred to Long Range Division for the North Kohala CDP, South Kohala CDP and Kona CDP. The Kona CDP Design Center continued efforts to review proposed Master Plan developments. Planning staff continues to work with other County departments, outside agencies and the public on planning efforts for West Hawaii,within the North Kohala, South Kohala and Kona districts. Division staff have been monitoring, coordinating with the applicants, and providing input on projects that are still in early phases of planning to implement Smart Code, such as the Palamanui project and the Queen Lili`uokalani Trust project in Kailua. 4-Other Planning Programs: Staff and support Kailua Village Design Commission. The Kailua Village Design Commission met an average of twice a month and reviewed approximately ten proposals for new buildings, expansions,and seven sign permits within the Kailua Village Special District. The Commission was able to work with applicants to develop their building or signage designs to be aligned with the Kailua Village Master Plan Design Guidelines. The Commission continued to work with the Department on future initiatives for the Commission,including continued discussion on how sign enforcement can be more active in the Village. The Planning Department was successful in carrying most or all of the Commissioner's design recommendations through the Plan Approval process. Final Status Report on Program Objectives for FY 2017-18 8 9 poucE POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION 1. To accommodate at least 95% of request for public safety/health talks from the community. Of 50 requests for public safety/health talks, accommodated 50 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of six requests for station tours, accommodated six requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absences,a total of 281 sworn personnel or 69% of sworn staffing was tested. No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and civilian positions within six months. Conducted constant recruitment and filled at least 96.6% of sworn positions within six months (435 out of 450 authorized positions). Conducted constant recruitment and filled at least 90.3% of civilian staffing within six months (130 out of 144 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on-going training. Department personnel received a total of 15,302.75 hours of training, achieving an average of 274.93% of on-going training. Final Status Report on Program Objectives for FY 2018-19 1 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION (continued) 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. The average turnaround time for police reports transcribed by the Word Processing Center is 9.0 days. 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 3,553 out of 3.424 requisitions received or approximately 103% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 2,588 out of 3,090 requests for special duty or 84% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 384 of 384 outstanding leave applications,for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 2,320 out of 2,320 requests for storeroom supplies or 100% of requests. Final Status Report on Program Objectives for FY 2018-19 2 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION 1. Process and issue at least 95% of road closure permits within the month received. Processed 42 out of 42 road closure permits within the month received, or 100% of road closure permits. 2. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 102 out of 105 violation letters to vehicle owners within a week of receipt, or 97.1% of violation letters. 3. Process at least 95% of firearms permits within the month received. Processed 1,614 out of 1,655 firearms permits within the month received, or 98% of firearms permits. 4. Complete at least 95% of requests for mobile radio systems per month. Completed 46 equipment installations out of 46 requested within 21 working days of the date of request, or % of radio installations. 5. Conduct at least 96 radio-site inspections. Conducted 64 radio-site inspections or 60% of radio-site inspections. 6. Process and dispatch personnel to 100% of calls for service received. The Dispatch Section processed and dispatched personnel to 75,858 of the 75,858 calls for service received, or 100% of calls for service. i Final Status Report on Program Objectives for FY 2018-19 3 POLICE • CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS CRIMINAL INTELLIGENCE UNIT 1. Complete 90% of assignments within 30 days. Completed 200 out of 200 assignments received within 30 days, or 100% of assignments. 2. Complete 90% of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 170 out of 170 criminal history checks within the specified 30-day limitation, or 100% of criminal history checks. 3. Develop,maintain, and disseminate intelligence information, which can be utilized to produce no less than 11 criminal investigations per month. Provided intelligence information,which in whole or in part led to the initiating of 30 criminal investigations, or 45% of criminal investigations. 4. Compile,produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. Completed 32 control reports, or 68% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 72 in-service briefings and training sessions for departmental personnel, or 100% of in-service briefings. Final Status Report on Program Objectives for FY 2018-19 4 POLICE ' CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS 6. Conduct four presentations to semi-annual Statewide Inter-County Criminal Intelligence Unit (ICCIU) conferences on major criminal activity within this jurisdiction--along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. Conducted four presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences, or 100% of objective. OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the 14 internal investigations initiated, completed ten internal investigations, or 71% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed 9 of the 9 internal inquiries, or 100% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 18 monthly inspections, or 100% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 18 in-service training sessions, or 100% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. The yearly report will be submitted to the State Legislature on January 8,2019. Final Status Report on Program Objectives for FY 2018-19 5 POLICE OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30%. Of 254 burglary cases initiated, 61 cases were cleared, or 24% of burglary clearance rate. 2. To achieve a theft clearance rate of 30%. Of 2,276 theft cases initiated,377 cases were cleared, or 16.5% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 35 robbery cases initiated,ten cases were cleared, or 29% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%.- Of 137 sexual assault investigations initiated, 49 cases were cleared, or 36% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. r- Served 5,064 court documents of which 15,625 were received, or approximately 32.4% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 259 hard drug cases, or 36% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 345 cases of the 313 cases assigned, or 110% clearance rate. Final Status Report on Program Objectives for FY 2018-19 6 POLICE OPERATIONS BUREAUS , 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. Served a combined total of 252 youths for the three age groups; of this total,34 or 13.5% were "at risk youths." 9. Community Policing Program to complete at least 24 problem-solving activities and 24 crime prevention activities annually,through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 187 problem-solving activities or 779% of problem-solving Activities; and 119 crime prevention activities or 496% of crime prevention activities. 10. Community Policing Program to complete at least 48 abandoned vehicle/ beautification projects annually, through the development of partnerships with the community. Completed 86 abandoned vehicle/beautification projects, or 179% of projects. 11. To provide at least four D.A.R.E. curriculum (core classes) and/or training per month through the department's School Resource Officer Program. Provided 219 D.A.R.E. classes involving approximately 633 students from four schools and 0 training programs, or 183% of classes/training. Final Status Report on Program Objectives for FY 2018-19 7 POLICE GRANT REVENUES 1. HI IMPACT (Hawai`i HIDTA$182,000) - To combat the methamphetamine (ICE) problem in the County of Hawai`i by conducting various sting operations. Of$182,000 expected,we received $112,928. 2. Statewide Narcotics Task Force (State Department of the Attorney General $62,500) -For multi-jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of enhancing inter-agency coordination and intelligence gathering and facilitating multi jurisdictional investigations. This grant ended on January 1,2018. 3. Occupant Protection(State Department of Transportation$79,000) - To conduct seatbelt enforcement and child restraint roadblocks. Of$79,000 expected,we received $22,217. 4. High Speed Enforcement(State Department of Transportation$171,036) - To provide for additional enforcement dealing with speeding violations. Of$171,036 expected,we received$33,617. 5. Click-It-or-Ticket(State Department of Transportation$18,500) - To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. This grant was not awarded to the Hawai`i Police Department. 6. Roadblock Program(State Department of Transportation, Sobriety Checkpoint $200,000)to conduct DUI roadblocks to minimize fatalities and injuries. Of$200,000 expected,we received $54,542. 7. Traffic Investigation(State Department of Transportation$71,500) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of$71,500 expected,we received $17,575. Final Status Report on Program Objectives for FY 2018-19. 8 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$90,000) -To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. This grant was not awarded to the Hawaii Police Department. 9. Data Records (State Department of Transportation$16,520) -To transfer completed Motor Vehicle Accident Reports (MVAR)to Hawaii Department of Transportation (HDOT) within three month and HPD traffic citations to the District Courts within six days of issuance to ensure compliance with national standards. Of$16,520 expected,we received $3,723. 10. SAFE Standby Pay (State Department of the Attorney General $55,000) - To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of$55,000 expected,we received $12,499. 11. Distracted Driving(State Department of Transportation$58,000)—To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of$58,000 expected,we received $24,571. 12. Department of Health—Tobacco Sting (State Department of Health$12,000)—To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawai`i. Of$12,000 expected,we received $1,725. 13. Increasing Quality Services—(State Department of the Attorney General $30,000) For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. Of$30,000 expected,we received $23,258. ( Final Status Report on Program Objectives for FY 2018-19 9 POLICE GRANT REVENUES 14. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice; Programs Bureau of Justice Assistance $250,000). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of$250,000 expected,we received $31,781. 15. Wireless E911 Fees—(Hawai`i Enhanced 911 Board$1,275,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of$1,275,000 expected,we received $1,914,140. 16. SANE/SART Training (State Department of the Attorney General $25,000). Provide SANE personnel training,technical assistance and information to respond to violent crimes,physical abuse and crimes of violence against women. Of$25,000 expected,we received $0. 17. US Marshall Service—Hawaii Fugitive Task Force ($12,000). To assist with overtime incurred to HCPD Officers working with the United States Marshal Service on the enforcement and capture of fugitives wanted under the Hawaii Fugitive Task Force Initiative. Of$12,000 expected,we received $6,643. 18. United States Department of Justice, Drug Enforcement Administration(DEA)— Hawai`i Airport Task Force ($54,000). To assist with overtime incurred by HCPD officers working with United States Department of Justice, Drug Enforcement Administration under the Hawai`i Airport Task Force, for the purpose of disrupting the flow of illicit drug trafficking into Hawai`i. Of$54,000 expected,we received $0. 19. United States Secret Service ($10,000). To assist in the enforcement and protection ; of high governmental officials and the prevention of counterfeiting of U.S. Currency and securing the nation's critical infrastructures, specifically in the areas of cyber, banking and finance. Of$10,000 expected,we received $940. Final Status Report on Program Objectives for FY 2018-19 10 POLICE GRANT REVENUES 20. Safe Streets/Violent Crimes Task Force (Federal Bureau of investigation—FBI $50,000). For the purpose of identifying and targeting for prosecution criminal enterprise groups responsible for drug trafficking, money laundering, alien smuggling and other violent crimes. Of$50,000 expected,we received $1,031.00. Final Status Report on Program Objectives for FY 2018-19 11 This page intentionally left blank POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION 1. To accommodate at least 95% of request for public safety/health talks from the community. Of 169 requests for public safety/health talks, accommodated 169 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of 33 requests for station tours, accommodated 33 requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absences, a total of 391 sworn personnel or 93% of sworn staffing was tested. No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and civilian positions within six months. Sworn staffing at 96.6% (435 out of 450 authorized positions filled). Civilian staffmg at 89.6% (129 out of 144 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on-going training. Department personnel received a total of 50,286 hours of training, achieving an average of 903.5% of on-going training. 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. The average turnaround time for police reports transcribed by the Word Processing Center is 21.5 days. Final Status Report on Program Objectives for FY 2017-18 1 POLICE ADMINISTRATIVE BUREAU 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 6,975 out of 7,077 requisitions received or approximately 98.5% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 4,839 out of 5,355 requests for special duty or 90.5% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 384 of 384 outstanding leave applications,for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 5,305 out of 5,305 requests for storeroom supplies or 100% of requests. Final Status Report on Program Objectives for FY 2017-18 2 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION 1. Process and issue at least 95%of road closure permits within the month received. Processed 65 out of 65 road closure permits within the month received, or 100% of road closure permits. 2. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 330 out of 347 violation letters to vehicle owners within a week of receipt, or 96.5% of violation letters.. 3. Process at least 95% of firearms permits within the month received. Processed 4,246 out of 4,407 firearms permits within the month received, or 96.34% of firearms permits. 4. Complete at least 95% of requests for mobile radio systems per month. Completed 134 equipment installations out of 134 requested within 21 working days of the date of request, or 100% of radio installations. 5. Conduct at least 96 radio-site inspections. Conducted 131 radio-site inspections or 136% of radio-site inspections. 6. Process and dispatch personnel to 100% of calls for service received. The Dispatch Section processed and dispatched personnel to 216,134 of the 216,134 calls for service received, or 100% of calls for service. Final Status Report on Program Objectives for FY 2017-18 3 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS CRIMINAL INTELLIGENCE UNIT 1. Complete 90% of assignments within 30 days. Completed 622 out of 622 assignments received within 30 days, or 100% of assignments. 2. Complete 90%of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 512 out of 512 criminal history checks within the specified 30-day limitation, or 100% of criminal history checks. 3. Develop,maintain, and disseminate intelligence information, which can be utilized to produce no less than 11 criminal investigations per month. Provided intelligence information,which in whole or in part led to the initiating of 106 criminal investigations, or 80% of criminal investigations. 4. Compile,produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. Completed 455 control reports, or 118.5% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 144 in-service briefings and training sessions for departmental personnel, or 100% of in-service briefmgs. Final Status.Report on Program Objectives for FY 2017-18 4 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS 6. Conduct fourp resentations to semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences on major criminal activity within this jurisdiction--along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. Conducted four presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences, or 100% of objective. OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the 17 internal investigations initiated, completed 16 internal investigations, or 94% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed 48 of the 48 internal inquiries, or 100% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 36 monthly inspections, or 100% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 36 in-service training sessions, or 100% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. On September 14,2018, the yearly report was submitted to the State Legislature. Final Status Report on Program Objectives for FY 2017-18 5 POLICE OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30%. Of 735 burglary cases initiated, 169 cases were cleared, or 23% of burglary clearance rate. 2. To achieve a theft clearance rate of 30%. Of 4,720 theft cases initiated, 1,573 cases were cleared, or 33.3% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 73 robbery cases initiated,45 cases were cleared, or 62% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%. Of 434 sexual assault investigations initiated,339 cases were cleared, or 78% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. Served 11,868 court documents of which 48,559 were received, or approximately 24.4% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 1,297 hard drug cases, or 180% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 1,477 cases of the 1,457 cases assigned, or 101.37% clearance rate. 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. Served a combined total of 387 youths for the three age groups; of this total, 119 or 31%were"at-risk youths". Final Status Report on Program Objectives for FY 2017-18 6 POLICE OPERATIONS BUREAUS 9. Community Policing Program to complete at least 24 problem-solving activities and 24 crime prevention activities annually,through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 1,218 problem-solving activities or 5,075% of problem-solving Activities; and 397 crime prevention activities or 1,654% of crime prevention activities. 10. Community Policing Program to complete at least 48 abandoned vehicle/ beautification projects annually,through the development of partnerships with the community. Completed 211 abandoned vehicle/beautification projects, or 440% of projects. 11. To provide at least four D.A.R.E. curriculum(core classes) and/or training per month through the department's School Resource Officer Program. Provided 253 D.A.R.E. classes involving approximately 790 students from four schools and 0 training programs, or 526% of classes/training. Final Status Report on Program Objectives for FY 2017-18 7 POLICE GRANT REVENUES 1. HI IMPACT (Hawai`i HIDTA$308,624) -To combat the methamphetamine (ICE) problem in the County of Hawai`i by conducting various sting operations. Of$308,624 expected,we received $224,744. 2. Statewide Narcotics Task Force (State Department of the Attorney General $32,700) -For multi jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of enhancing inter-agency coordination and intelligence gathering and facilitating multi jurisdictional investigations. Of$32,700 expected,we received $38,662. 3. Occupant Protection(State Department of Transportation$78,000) -To conduct seatbelt enforcement and child restraint roadblocks. Of$78,000 expected,we received $51,190. 4. High Speed Enforcement(State Department of Transportation$103,000) - To provide for additional enforcement dealing with speeding violations. Of$103,000 expected,we received $83,332. 5. Click-It-or-Ticket(State Department of Transportation$18,500) -To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. This grant was not awarded to the Hawaii Police Department as of 12/31/2017. 6. Roadblock Program(State Department of Transportation, Sobriety Checkpoint $196,000)to conduct DUI roadblocks to minimize fatalities and injuries. Of$196,000 expected,we received $168,879. 7. Traffic Investigation(State Department of Transportation$62,800) -To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of$62,800 expected,we received $20,867. Final Status Report on Program Objectives for FY 2017-18 8 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$50,000) -To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. This grant was not awarded to the Hawaii Police Department as of 12/31/2017. 9. Data Records (State Department of Transportation$135,000) - To establish a statewide traffic data system and to ensure compliance with national standards. Of$135,000 expected,we received $124,765. 10. SAFE Standby Pay (State Department of the Attorney General $72,976) - To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of$72,976 expected,we received $40,900. 11. Distracted Driving(State Department of Transportation $57,000)—To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of$57,000 expected,we received$51,356. 12. Department of Health—Tobacco Sting (State Department of Health$12,000)—To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawai`i. Of$12,000 expected,we received $12,717. 13. Increasing Quality Services—(State Department of the Attorney General $50,460) For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. Of$50,460 expected,we received $10,000. Final Status Report on Program Objectives for FY 2017-18 9 POLICE GRANT REVENUES 14. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $81,200). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of$81,200 expected,we received $88,618. 15. Wireless E911 Fees—(Hawai`i Enhanced 911 Board$1,542,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of$1,542,000 expected,we received $1,556,675. 16. Sexual Assault Kit(SAK) Testing—(State Department of the Attorney General $53,205). Provide funding to reduce the number of untested sexual assault kits in the custody of the Hawaii Police Department. Of$53,205 expected,we received$8,100. 17. Justice Assistance Grant—(US Department of Justice, Office of Justice Programs $92,825)—To purchase equipment and related technology to assist in tracking and managing accreditation files, a microfilm conversion project and installation of Security Door Systems for the Criminal Investigative Division Of$92,825 expected,we received $22,306. 18. US Marshall Service—Hawaii Fugitive Task Force ($7,000). To assist with overtime incurred to HCPD Officers working with the United States Marshall Service on the enforcement and capture of fugitives wanted under the Hawaii Fugitive Task Force Initiative. Of$7,000 expected,we received $4,701. 19. Statewide Multi-Jurisdictional Drug Task Force (SMDTF)—State Department of the Attorney General $45,334. For the purpose of reducing drug threats and drug related crimes and incorporating multi-agency collaboration. Of$45,334 expected,we received $6,500. Final Status Report on Program Objectives for FY 2017-18 10 POLICE GRANT REVENUES 20. United State Secret Service ($10,000). To assist in the enforcement and protection of high governmental officials and the prevention of counterfeiting of U.S. • Currency and securing the nation's critical infrastructures, specifically in the areas of cyber, banking and finance. Of$10,000 expected,we received $4,131. 21. Hawaii Police Department Speed Equipment Grant- State of Hawaii Department of Transportation($61,000). For the purchase of Speed Detection Equipment in the attempt to reduce the number of speed related fatalities and to assist with the overall goal and objective of the 2018 Speed Grant of issuing 1,500 or more speeding citations. Of$61,000 expected,we received $00.00. 22. Federal Bureau of Investigation(FBI) Safe Streets/Violent Crimes Task Force— ($50,000). For the purpose of identifying and targeting for prosecution criminal enterprise groups responsible for drug trafficking, money laundering, alien smuggling and crimes of violence. Of$50,000 expected,we received $638. Final Status Report on Program Objectives for FY 2017-18 11 This page intentionally left blank 20 PROSECUTING ATTORNEY PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all Circuit,District, and Family courts in Hilo, Kona,North and South Kohala,Hamakua, and Ka`n. In addition we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar, environmental court,Adult and Juvenile Drug Court, Veterans Court as well as the state appellate courts and federal district courts and 9th Circuit court of appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors,investigators,victim witness counselors, clerical, special projects and administration. Staff are encouraged, and supported participate in available appropriate training. Whenever possible,we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. In our Victim's Assistance Unit we provided assistance to 3619 persons,which included service to 2498 victims of crime and their significant others. In our Restorative justice Program 66 adult cases screened for victim offender conferences. 26 approved for possible conference. 8 conferences were completed and 14 are in process. 4 were returned back to the prosecutor because parties did not wish to participate. 4 cases were referred in the last six months for post-conviction victim offender dialogues. These cases involved, assault, attempted murder, sexual abuse, and robbery). One case has completed (assault),two are in process (murder and robbery), and one is on hold for future consideration (sexual abuse). An additional dialogue was completed in the last six months from a case that referred in a previous period. Nine other cases referred in earlier periods are still being worked on. Six Month Progress Report on Program Objectives for FY 2018-19 1 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. Worked with Hawaii County Police Department to get their new Case Management System to interface with our new case management system. The Discovery Billing Processing program created and programmed by our office was turned on and is being fully utilized. The office processed orders for 36 computers to replace aging computers utilizing funding from federal grants. 5. Provide statewide Traffic SafetyResource Prosecutor to developeffective enforcement strategies to reduce highway offenses and traffic crashes. Although unfunded,we have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes, and kept abreast of current issues related to traffic safety,including legislation, case law, and trial practice. DOT funds were used to train 60 prosecutors and police officers in July at a three day training. The topic of the training was "Prosecuting Impaired Drivers & Trial Advocacy Training" and trainers from the mainland and Hawaii provided the training. 6. Maintain the sexual assault prosecution unit to continue working collaboratively with police investigators and other agencies to improve the outcome for sexual assault victims and hold offenders accountable. The sexual assault prosecution unit consists of a full-time supervisor funded by a grant and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts. The grant funded training for staff and the local professional community. Improving the criminal justice system 1. Coordinate two training/educational workshops to improve the criminal justice system. Two trainings were coordinated by the Prosecutor's office during the first six months of the fiscal year: 1) Prosecuting Impaired Drivers & Trial Advocacy Training and 2)Brady Discovery Training. Six Month Progress Report on Program Objectives for FY 2018-19 2 PROSECUTING ATTORNEY GENERAL PROSECUTION 2. Meet quarterly with the Hawai`i County Police Department to discuss joint initiatives,policies, and procedures to improve investigations and prosecutions. We hold quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with police for briefings, conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the prosecutor's office meets monthly with members of the multi- disciplinary team which includes police, Sexual Assault Nurse Examiners (SANE),therapists, forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. 4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking,Big Island Juvenile Intake and Assessment Center,Hokupa'a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawai'i Re-entry Commission and Hawai`i Going Home. Community initiatives to promote crime prevention and intervention and other efforts 1. Support juvenile delinquency prevention and intervention initiatives. Our Juvenile Accountability Block Grant supported youth involved with the juvenile justice system by engaging their families in community resources and family strengthening activities,to help prevent youth from continuing unhealthy behaviors. Title II funding supports the Big Island Juvenile Intake and Six Month Progress Report on Program Objectives for FY 2018-19 3 PROSECUTING ATTORNEY GENERAL PROSECUTION Assessment Center, the first of its kind in the State of Hawaii, designed to provide immediate intervention and referral to services for youth brought by Hawaii Police Department officers. The office expanded BIJIAC to a location in West Hawaii. The Prosecutor's Office,in collaboration with other key stakeholders,,is exploring the replication of 1st Circuit Family Court's Truancy Court. 2. Support domestic and family violence prevention and intervention initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 3. Support neighborhood watch and other community based crime prevention and education initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kona, Kamuela, and Hilo during the month of October were coordinated and supported to remember the victims of domestic violence and promote non-violence. Six Month Progress Report on Program Objectives for FY 2018-19 4 PROSECUTING ATTORNEY GENERAL PROSECUTION 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Six Month Progress Report on Program Objectives for FY 2018-19 5 PROSECUTING ATTORNEY GRANT REVENUES 1. Career Criminal- State Department of the Attorney General, $643,743. Twelve Employees—To provide quick identification,prosecution and conviction of those persons making a career of crime. 2. Victim/Witness Assistance- State Department of the Attorney General, $117,349. Two employees—To assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. - 3. State Forfeitures - $200,000. Department of the Attorney General, Civil Recoveries Division, State of Hawai`i. For use to assist crime prevention and healthy communities at the discretion of the Hawai`i County Prosecuting Attorney. 4. Federal Forfeitures - $50,000. United States Department of Justice and US Treasury Department. For use to assist crime prevention and healthy communities at the discretion of the Hawai`i County Prosecuting Attorney. 5. STOP Violence Against Women -U.S. Dept. of Justice, STOP Violence Against Women Formula Grant Program, $59,000. One Employee—To improve prosecution of domestic violence cases involving adult women by dedicating a deputy to handle these cases. 6. Crime Victims Assistance Program (VOCA) -U.S. Dept. of Justice, Office for Victims of Crime Formula Grant Program, $1,006,572.Nine Employees—To assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. 7. Justice Assistance Grant(JAG)—U.S. Department of Justice funds for technology improvements, $150,000. 8. Traffic Safety Training Grant—U.S. Department of Transportation, $150,000 -To conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. 9. East Hawaii Big Island Juvenile Intake and Assessment Center(BIJIAC).— Hawai`i Office of Youth Services, $200,000—To support operation of a juvenile intake and assessment center in East Hawai`i. 10. Substance Abuse Prevention Program—$150,000 Hawai`i State Department of Health,Alcohol and Drug Abuse Division—To fund a community assessment and strengthening of Substance Abuse Systems in the County of Hawai`i. Six Month Progress Report on Program Objectives for FY 2018-19 6 PROSECUTING ATTORNEY GRANT REVENUES Paid for staff salaries and contracted services. 11. Agricultural Crimes Project—Hawai`i Criminal Justice Data Center, Hawai`i Department of the Attorney General, US Department of Justice funds—$113,648. One employee. To investigate agricultural crimes in Hawai`i County. 12. West Hawaii Juvenile Intake and Assessment Center (BIJIAC)—Hawai`i Office of Youth Services, $210,000—To support operation of a juvenile intake and assessment center in West Hawai`i. Six Month Progress Report on Program Objectives for FY 2018-19 7 PROSECUTING ATTORNEY .... COMMITTEE ON THE STATUS OR WOMEN 1. Sponsor and coordinate an island-wide essay contest to increase awareness among students on the accomplishments of women in Hawai`i County. Plans are underway for doing an island-wide essay contest in the spring of 2019 2. Promote awareness of Equal Pay for Equal Work for women. The committee is working on strategic planning around this objective. 3. Participate in local and/or off-island meetings or conference by sending at least one representative. The purpose of which will be to share information with the Committee members on current programs, legislation or issues that affect the status of women. One Committee member attended the National Women's Leadership Summit. 4. Update and disseminate the Services Directory for Families across Hawai`i County. The Committee is asking the County to place a link on the County internet homepage that will display the Urgent Services Directory. This will be completed as soon as the review and update of the Directory by the Committee is completed and approved. 5. Promote Teen Dating Violence Prevention/Education. The Committee is in discussion as to what activities to support for this objective this year. • 6. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. Committee members continued to attend community meetings with other organizations to promote collaboration with this Committee. 7. Hold rotating monthly meetings in East Hawai`i,North Hawai`i, South Hawai`i and West Hawai`i to better allow participation from the public. Monthly meetings have occurred at locations around the county. 8. Support, through sponsorship,planning,promotion and attendance, the annual Hawai'i Island Women's Leadership Summit. One Committee member attended the National Women's Leadership Summit. Six Month Progress Report on Program Objectives for FY 2018-19 8 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OR WOMEN 9. Promote awareness of Human Trafficking across Hawai`i County. The Committee is working closely with the Prosecutor's office and other agencies to promote trainings and informational meetings regarding human trafficking. Six Month Progress Report on Program Objectives for FY 2018-19 9 This page intentionally left blank PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all Circuit,District, and Family courts in Hilo, Kona,North and South Kohala,Hamakua, and Ka`u. Additionally,we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar, environmental court,Adult and Juvenile Drug Court,Veterans Court as well as the state appellate courts and federal district courts and 9th Circuit court of appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors, investigators,victim witness counselors, clerical, special projects and administration. Staff are encouraged, and supported participate in available appropriate training. Whenever possible,we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross-trained among specialty areas. The Prosecuting Attorney's Office also worked hard to achieve certification as a Blue Zones workplace. We hope to be certified in the next fiscal year. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. We provided assistance to 5,823 persons,which included service to 3,643 victims of crime and their significant others. Deputy Prosecuting Attorneys in family, district and circuit court sent 70 cases to our restorative justice program for consideration. 23 cases were accepted into the program. Of those 23 cases 16 were referred back for prosecution as the parties were unwilling to participate,nine cases are in-process as victim- offender conferences and 13 cases were successfully resolved through victim- offender conferences. There are currently 12 community volunteer facilitators and of those, eight have actively worked on victim-offender conference cases. Final Status Report on Program Objectives for FY 2017-18 1, PROSECUTING ATTORNEY GENERAL PROSECUTION In addition to the above cases, three cases were referred for Victim Offender Dialogues. These are dialogues between a victim and offender post-conviction, meaning,the defendant has already been convicted of the crime and is servicing or has served a sentence. Two of these three cases are in the assessment process. 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. We have taken a leadership role in implementing a statewide information sharing system.As part of this endeavor we have been working with the Judiciary and the Hawaii Criminal Justice Data Center(HCJDC) on a pilot project which will result in having the Judiciary's computer data system populate the data systems of the prosecutor offices across the state. We started installation and programming of a new case management system for the Prosecutors office in Hawaii County. The creation of interfaces for connections to other Departments and offices is ongoing.We are planning for an initial install of the Legal Edge servers at the beginning of the next fiscal year. We are preparing and arranging for administrative training to manage the system. Staff will be able to test the system soon after the install occurs. Staff of the Management Information Systems Section has been rewriting the Discovery Billing Program to include a finance function. Plans are for the final product to be installed and utilized at the beginning of the next fiscal year. We completed a project with the Hawaii Criminal Justice Data Center that we have been working on for three years, researching and updating criminal records so as to resolve inconsistencies. This database is used by the entire country so it is critical that it reflects accurate information. 5. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. Although unfunded,we have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes, and kept abreast of current issues related to traffic safety, including legislation, case law, and trial practice. DOT funds were used to train 58 prosecutors and police officers in July at a three-day training. The topic of the training was "Prosecution of Impaired Drivers" and trainers from the mainland and Hawaii provided the training. Final Status Report on Program Objectives for FY 2017-18 2 PROSECUTING ATTORNEY GENERAL PROSECUTION 6. Maintain the sexual assault prosecution unit to continue working collaboratively with police investigators and other agencies to improve the outcome for sexual assault victims and hold offenders accountable. The sexual assault prosecution unit consists of a full-time supervisor and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts. Improving the criminal justice system 1. Coordinate two training/educational workshops to improve the criminal justice system. We provided training in both East and West Hawai`i in March 2018 on Trauma Informed Sex Assault Response Training by Chief Tom Tremblay, Ret., a highly regarded national and international trainer and adviser for police, prosecutors, advocates, higher education,the military and the private sector. In July,2017 we presented a full-day advanced Human Trafficking training for investigators and prosecutors in Hilo and Kona. The same trainers did four'A day trainings for the community in Hilo and Kona. Trainers from the federal law enforcement training center reached 44 law enforcement personal and 147 community members over the course of four days. 2. Meet quarterly with the Hawai`i County Police Department to discuss joint initiatives,policies, and procedures to improve investigations and prosecutions. We hold quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with police for briefings, conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the prosecutor's office meets monthly with members of the multi- disciplinary team which includes police, Sexual Assault Nurse Examiners (SANE),therapists, forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. Final Status Report on Program Objectives for FY 2017-18 3 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking,Big Island Juvenile Intake and Assessment Center,Hokupa'a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawaii Re-entry Commission and Hawaii Going Home. Community initiatives to promote crime prevention and intervention and other efforts 1. Support juvenile delinquency prevention and intervention initiatives. Our Juvenile Accountability Block Grant supported youth involved with the juvenile justice system by engaging their families in community resources and family strengthening activities,to help prevent youth from continuing unhealthy behaviors. Title II funding supports the Big Island Juvenile Intake and Assessment Center, the first of its kind in the State of Hawaii, designed to provide immediate intervention and referral to services for youth brought by Hawaii Police Department officers. The office secured funding to expand BIJIAC to a location in West Hawaii. The Prosecutor's Office,in collaboration with other key stakeholders, is exploring the replication of 1st Circuit Family Court's Truancy Court. The Prosecutors' office developed a Substance Abuse Prevention Plan for Hawaii county utilizing Alcohol and Drug Abuse Division of the Department of Health resources. The Prosecutor's Office has also provided training on substance abuse prevention in East and West Hawaii to agencies that work directly with clients. Final Status Report on Program Objectives for FY 2017-18 4 PROSECUTING ATTORNEY GENERAL PROSECUTION 2. Support domestic and family violence prevention and intervention initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee,Family Violence Interagency Committees in both East and West Hawaii, SAWN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. Coordinated "Domestic Violence 101"trainings in East and West Hawaii. 3. Support neighborhood watch and other community based crime prevention and education initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. Partnered with the Drug Enforcement Agency to present training on Opioid abuse education and response. 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kona,Kamuela, and Hilo during the month of October were coordinated/supported to remember the victims of domestic violence and promote non-violence. 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Final Status Report on Progam Objectives for FY 2017-18 5 PROSECUTING ATTORNEY GRANT REVENUES 1. Career Criminal Prosecution - State of Hawaii, Department of the Attorney General, $470,000, 12 Employees. To provide quick identification,prosecution and conviction of those persons making a career of crime. Received: $427,060 2. Victim/Witness Assistance—State of Hawai`i, Department of the Attorney General, $118,000, 2 Employees. To assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. Received: $84,033 3. Victims of Crime Act (VOCA) -U.S. Dept. of Justice, Office of Victims of Crime, $699,800, 10 Employees. To assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. No funds received FY2018 4. Violence Against Women (VAWA) -U.S. Dept. of Justice,Violence Against Women Office, $85,000, 1 Employee. To improve prosecution of domestic violence cases involving adult women by dedicating a deputy prosecutor to handle these cases. Received: $54,137 5. Traffic Safety Training Grant-U.S. Department of Transportation, $135,596. To conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. Received: $135,596 6. Big Island Juvenile Intake and Assessment Center(BIJIAC)—U.S. Department of Justice, Office of Juvenile Justice and Delinquency Prevention, $450,000. To support operation of a juvenile intake and assessment centers in East and West Hawai'i locations. Received: $200,000 Final Status Report on Program Objectives for FY 2017-18 6 PROSECUTING ATTORNEY GRANT REVENUES 7. Justice Assistance Grant(JAG)—U.S. Department of Justice, Bureau of Justice Assistance, $150,000. Funds to support technology improvements. No funds received FY2018 8. Hawaii Airport Task Force(HATF) -U.S. Department of Justice, Drug Enforcement Administration, $18,000. Reimbursement of Investigator's overtime to assist with HATF investigations. No funds received FY2018 9. Substance Abuse Prevention Coordination—U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, $125,000. County Coordination for a Substance Abuse Prevention System. Community assessment,planning, capacity building to develop a County-wide system of prevention services for youth and underage drinkers. Received: $125,000 10. National Criminal History Improvement Program (Case Management) -U.S. Department of Justice, Bureau of Justice Statistics, $36,000. Reimbursement for funds to create an interface between the new Case Management System for the Hawaii County's Prosecutor's office and the Court System. Received: $36,000 11. National Criminal History Improvement Program (Delinquent Disposition Research Project) -U.S. Department of Justice, Bureau of Justice Statistics, $3,000. Reimbursement of overtime for work performed to research charges identified by the HCJDC with overdue dispositions. Received$3,000 12. Child Exploitation Task Force (CETF)—Federal Bureau of Investigation, $24,000. Reimbursement of overtime by CETF personnel in the course of providing a rapid, proactive and intelligence-driven response to crimes against children. Received$24,000 Final Status Report on Program Objectives for FY 2017-18 7 PROSECUTING ATTORNEY GRANT REVENUES 13. Big Island Juvenile Intake and Assessment Center West Hawaii (BIJIAC—West Hawaii)—State of Hawaii, Department of Human Services, $210,000. To support operation of a juvenile intake and assessment center in West Hawaii. Received: $210,000 Final Status Report on Program Objectives for FY 2017-18 8 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 1. Sponsor and coordinate an island-wide essay contest to increase awareness among students on the accomplishments of women in Hawai`i County for Women's History Month. The committee again sponsored the annual Real Women Creative Writing Competition. A call for essays went out to the public, charter,private, and immersion school students in grades 5 through 12 across the island. Essays were judged by community leaders and committee members The awards luncheon was held on June 3,2018 at Nani Mau Gardens in Hilo to honor student authors and their Real Women,their parents and the participating teacher. The public was also invited to attend on a for-fee basis. This year's attendance was 88 people. 2. Promote awareness of Equal Pay for Equal Work for women. A sub-committee was voted on at the October 2017 meeting.A project plan from this committee is expected at the January 2018 meeting. 3. Participate in local and/or off-island meetings by sending at least one representative to a statewide conference. The purpose of which will be to share information with the Committee members on current programs, legislation or issues that affect the status of women. No committee members have yet attended any off-island meetings this year. Several members of the Committee are also members of the Hawaii Island Women's Leadership Forum (HIWLF). 4. Update and disseminate the Urgent Services Directory for Families across Hawaii County. Updated and printed 10,000 copies of our Urgent Services Directory for Families. Committee members continue to distribute the directories to numerous organizations, outreach events, schools, and community events. These items as well as other educational information are on the YWCA website. 5. Promote Teen Dating Violence Prevention/Education. The CSW has designed and printed Teen Dating Violence Cell Phone Safety Cards that have been distributed to many organizations, schools, and community events all around the Big Island. These items as well as other educational information are on the YWCA website. Final Status Report on Program Objectives for FY 2017-18 9 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 6. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. A member of the CSW attended the Women's Legislative Caucus Domestic Violence listening tour that was held in Hilo in October 2017. The committee continues to partner with local non-profit organizations to advocate and spread awareness about domestic violence. Created a Human Trafficking sub-committee to work to asses what the CSW role and focus should be in helping to bring awareness, education and help to decrease the problem on Hawaii Island. The Sub-Committee has begun discussions to determine who to partner with, what approach to take,what support we can offer and how we can raise awareness to this issue. 7. Hold rotating monthly meetings in East Hawai`i,North Hawai`i, South Hawai`i and West Hawai`i to better allow participation from the public. The committee alternates meetings every other month between Hilo/Kona via video conference and the North Hawai`i Education and Research Center (NHERC) in Honoka`a. A total of ten meetings have been held between July 1, 2017 and June 30,2018. Final Status Report on Program Objectives for FY 2017-18 10 2 1 PUBLIC WORKS PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Total accident count was 12 for the first six months of this fiscal year, or an increase of 34% compared to eight accidents for the first six months of FY 2017- 18. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. 71 employees or 20% of the total departmental employees received safety related training for the first six months of this fiscal year. 4. Improve customer service to the public by training one-third the total departmental employees to participate in any customer service relate training. There were no customer service courses offered for the Fall of 2018. 5. Comply with the National Bridge Inspection(NBI) and other Federal, State, and County of Hawai`i bridge inspection regulations including preparation and submission of bridge reports, by conducting 129 of the bridge inspections every two years as they are due. Completed 13 bridge inspections for the first half of FY2018-19. 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that needs to be done. Six Month Progress Report on Program Objectives for FY 2018-19 1 PUBLIC WORKS ADMINISTRATION Coordinated with a professional engineering consultant for the rehabilitation of two bridges, namely Pauahi and Waimaauau Bridge. 7. Comply with the Federal Highway Administration(FHWA)requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 45 in-service bridges, registered in the National Bridge Inventory(NBI). Completed structural analyses on 30 bridges. 8. Comply with the Code of Federal Regulations (CFR)mandate by conducting underwater inspections to two NBI registered in-service bridges. Did not perform any underwater inspections,inspections are only required every four years. Six Month Progress Report on Program Objectives for FY 2018-19 2 PUBLIC WORKS BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. During the first six months of FY 2018-19,the building division did not achieve the initiative to process residential permit/plan review application submissions within 20 calendar days. Records indicated that of the 1,762 residential building Permits processedduring the period from July 1,2018 to January 10,2019, 904 (51.3%)were completed/issued within 20 days. Insufficient building plan reviewer personnel contributed to the division's inability to effectively process permits and review plans within the consistent timeframe of 20 calendar days. Improperly prepared plan submissions are particularly burdensome as they literally require duplication,triplication, etc. of staff effort for each resubmission. Additional plan review personnel are needed to accomplish this program initiative. A comparative analysis with Kauai and Maui County counterparts suggest Hawaii County needs to consider authorizing an addition five to six building plan reviewer positions. Despite providing and continuously updating instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions, the volume of improperly prepared plan submissions remained elevated. Alternative measures to reduce the number of improperly prepared plans such as imposing a plan review fee require further consideration. Adding an electronic plan review module will further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. 2. Complete 90% of requested inspections within two working days. During the first six months of FY 2018-19, the building division, as a whole achieved the initiative to provide inspection services within 48-hours of request. The building division completed 90.8% of requested inspection within two working days. Individually, although the electrical and plumbing sections met the projected 90%,the building section fell just short: Building—87.9% completed within 48-hours Electrical—93.4% completed within 48-hours Plumbing—90.6% completed within 48-hours Six Month Progress Report on Program Objectives for FY 2018-19 3 PUBLIC WORKS BUILDING Inspector vacancies, time required to fill vacant positions, new employee in- training as well as a multitude of complaint/violation investigations/resolutions detracts from inspection response. 3. Schedule and complete 90% of routine (non-critical)maintenance and repair requests within 30 calendar days of receipt of request. During the first 6-months of fiscal year 2018-19, R&M personnel received 804 work requests of which 708 or 88.0%were completed within 30-days, nearly achieving the 90% goal. Remaining 96 work requests were typically deferred due to unavailability/procurement of equipment/materials and precedence of randomly assigned priority projects (i.e. bridge/facilities repairs/renovations). The R&M section has also experienced deferrals due to transportation issues as result of out of commission vehicles that are in maintenance or need of replacements. 4. Improve processing of building, electrical, plumbing and sign permits, and the public's access to information. On March 28,2012, the Building Division launched the phase-in of its new permit software (Magnet). Magnet software implementation as of the December 2017 remains incomplete on multiple critical requirements including but not limited to: migration of permit data from the WANG and Lotus permit software, iPad synchronize for field inspection data communication and entry, coordination of GPS with address information, data field automations, data manipulation and report generation, permit payment accounts, etc.... The unsuccessful implementation of the Magnet software led to decision to replace the software. A request for proposal followed by a contract award to Tyler Technologies—EnerGov software was executed with its implementation currently scheduled for spring 2019. Changes implemented to the permitting process included Planning Department assuming the intake of permits after verifying zoning compliance, processing "easy" permits (solar water heater and photovoltaic system) out from the 1St-in 1St-out sequence and issuing these within 48 hours were evaluated and reviewed. Current recommended measure to improve/reduce permit processing time that could be readily implemented is to return the permit intake to Building Division. Other measures were noted in Objective No. 1, and of particular anticipation, adding an electronic plan review module that currently scheduled with the new EnerGov software implementation in spring 2019 should further contribute Six Month Progress Report on Program Objectives for FY 2018-19 4 PUBLIC WORKS BUILDING towards reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. Six Month Progress Report on Program Objectives for FY 2018-19 5 PUBLIC WORKS ENGINEERING 1. Participate in the State/FHWA Statewide Transportation Improvement Program (STIP). The$20-Million dollar Kawailani/Iwalani Intersection Improvement Project is under construction. The Mamalahoa Highway(Waimea) Widening Project is also under construction. The Alii Drive Culvert Replacement Project is out for bid. In the planning phase for the Kuakini Highway Phase 2 Project and the Ane Keohokalole Phase III Project. 2. Complete County CIP drainage and Roadway projects in a timely manner. Funding constraints have restricted development of new projects. The Alii Drive Shoulder Improvements Project has been completed. On-going construction of the Kalaniana`ole Ave Reconstruction Project. On-going planning and design projects include the Nani Kailua Extension Project and the Puhala Street Extension. Also working on Lava and Hurricane Lane restoration projects. 3. Prepare parcel maps in three months and process subdivision applications in three months. Parcel maps have been prepared and subdivision applications processed within three months. 4. Provide in-house construction management for all projects. All Engineering Division construction projects were managed with in-house staff. 5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change of zone, and variance applications,by stipulated deadlines. Responded to or processed 95% of all time-sensitive documents by stipulated deadlines. Six Month Progress Report on Program Objectives for FY 2018-19 6 PUBLIC WORKS ENGINEERING 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Did not meet goal due to manpower shortage. Responded to 60% of all materials that do not have stipulated deadline within two weeks. 7. Provide same day service for 75% of all permits issued by the Division, including building permits. Provided same day service for 85% of all permits issued by the Division. Six Month Progress Report on Program Objectives for FY 2018-19 7 PUBLIC WORKS AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90% of these services by staff(versus contract). Received by staff 2,009 work orders, of which 1,891 were completed, or 94.0%. Contracted out 118 work orders or 6.0%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The backlog for repairs increased by 10 during the period of July 2018 to December 2018. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The backlog for repairs increased by four during the period July 2018 to December 2018. Six Month Progress Report on Program Objectives for FY 2018-19 8 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. The U.S.Army Corps of Engineers inspected various flood control systems, including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks, branches, etc. from channel within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. Continuing maintenance and repair work of various flood control systems, including those in the districts of South Hilo,North Hilo/Hamakua,North/South Kohala,North/South Kona and Ka`n. Six Month Progress Report on Program Objectives for FY 2018-19 9 This page intentionally left blank PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Our total accident count was 21, or a decrease of more than 29% compared to FY 2016-17 which had 27 accidents. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. Two hundred and forty-two employees (or more than 68% of the total departmental employees) received safety related training in FY 2017-18. 4. Improve customer service to the public by training all employees in customer service skills. Schedule mandatory customer service training for all employees to include at least one module per year. Thirty-seven employees received customer service training whether mandatory or by their own initiative. 5. Comply with the National Bridge Inspection(NBI) and other Federal, State, and County of Hawai`i bridge inspection regulations including preparation and submission of bridge reports,by conducting 129 of the bridge inspections every two years as they are due. Completed 103 bridge inspections for the FY 2017-18. 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that needs to be done. Final Status Report on Program Objectives for FY 2017-18 1 P PUBLIC WORKS ADMINISTRATION HAKALAU STREAM BRIDGE (#29-3) Federal-Aid Project No. STP-0100(073) Repairs to the Hakalau Stream Bridge foundation was recently completed by Hawaiian Dredging Construction Company. The bridge was ordered closed in January 2016 by the FHWA due to severe scour damage to its foundation by prolonged exposure to strong erosive stream flow forces during its 88 years of active use by the public. Completion will be officially certified upon review and approval of all pending contract documents,including outstanding supplementary construction contracts. Kilau Stream Bridge (#36-2) Rehabilitation—County Job No E-4404 Project Acceptance Date-January 2018 The bridge rehabilitation project involved the replacement of all the old timber components of the four-span timber structure with new creosote- treated timber. It also involved the necessary renovation of the top of the existing concrete abutments to receive the new timber bearing plates and stringers. The repaired bridge provides the only access to properties fronting Manowai`opae Homestead Road on the upstream side of Kilau Stream. To provide access to mauka side properties, construction work was limited to only half-day throughout the duration of the project. 7. Comply with the Federal Highway Administration(FHWA)requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 52 in-service bridges, registered in the National Bridge Inventory(NBI). Completed structural analyses on 52 bridges. 8. Comply with the Code of Federal Regulations (CFR)mandate by conducting underwater inspections to two NBI registered in-service bridges. Did not perform any underwater inspections, inspections are only required every four years. Final Status Report on Program Objectives for FY 2017-18 2 PUBLIC WORKS BUIL..._ DING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. In 2017-18 Building Division issued a total of 3,219 Building Permits, 4,078 Electrical Permits, 1,801 Plumbing Permits, and 39 Sign Permits. Building Division did not achieve the initiative to process residential permit/ plan review application submissions within 20 calendar days. Records indicated that of the 4,781 residential building permits reviews completed during the period from July 2017 to June 2018,2191 (45.83%)were completed within 20 days. Insufficient building plan reviewer personnel contributed to the division's inability to effectively process permits and review plans within the consistent timeframe of 20 calendar days. Improperly prepared plan submissions also contributed and are particularly burdensome as they literally require duplication,triplication, etc. of staff effort for each resubmission. Additional plan review personnel within the various plan review agencies are needed to accomplish this program initiative. A comparative analysis with Building Division (only)Kauai and Maui County counterparts suggest Hawaii County needs to consider authorizing an additional five to six building plan reviewer positions. Despite providing and continuously updating instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions,the volume of improperly prepared plan submissions remain elevated. Alternative measures to reduce the number of improperly prepared plans such as imposing a plan review fee and resubmission fee require further consideration. Adding an electronic plan review module will further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. 2. Complete 90% of requested inspections within two working days. In FY 2017-18,the Building Division did not achieve the initiative to provide inspection services within 48 hours of request. By discipline, only Electrical Inspections were completed above the target: Building—87.9% completed within 48-hours Electrical—93.1% completed within 48-hours Plumbing—88.8% completed within 48-hours Inspector vacancies,time required to fill vacant positions,new employee in- training as well as a multitude of complaint/violation investigations/resolutions detracts from inspection response. Final Status Report on Program Objectives for FY 2017-18 3 PUBLIC WORKS BUILDING ___-- 3. Schedule and complete 90% of routine (non-critical) maintenance and repair requests within 30 calendar days of receipt of request. For FY 2017-18,R&M personnel received 1,564 work requests of which 1,408 or 90%were completed within 30-days, achieving the 90% goal. The remaining 157 work requests were typically deferred due to unavailability (procurement time) of material and office assigned priority renovation project in which taken away time from normal routine repair maintenance. The R&M section continues to experience transportation issues due to age and the condition of the vehicle, and has requested vehicle replacements. 4. Improve processing of building, electrical,plumbing and sign permits, and the public's access to information. On Sept 21, 2016, the County of Hawai`i signed a five-year contract with Tyler Technologies to "furnish, implement, and maintain a planning and permitting system". The objectives of this implementation project are as follows: • Design a system to be initially operational for DPW and the Planning Department to be expandable for the next generation of County agency users; • Design a system that directs citizens to a web-based Citizen Self-Service Portal that increases their knowledge and skills for successful navigation; • Utilize current technologies to elevate electronic submittals, plan reviews, e- signatures and mobile inspections to a new level; • Create check and balance statuses viewable in the system for citizen use and employee accountability; • Produce reports and logs to track status and progress; • Create an implementation committee to ensure success, evaluate, grow and integrate future business needs of the County; • Practice Environmental responsibility—by reducing paper usage; • Engage Dept. of Information Technology to assist with supporting reliability, accountability, and growth of software usage. The new system that is to be implemented is called EnerGov with a go-live date of April 2019. Some of the features available with the system that will help to meet the objective of improving the processing of permits include: • GIS based automation that will aid in retrieving information needed in the processing and reviewing of permit applications. Final Status Report on Program Objectives for FY 2017-18 4 PUBLIC WORKS BUILDING • Integration with the County'sReal Property system to retrieve ownership information of properties of permits being applied for. As well as providing Real Property information of permits and the status of when the project permitted is completed. • Process automation,including automated email notifications to reviewers, public agencies, and customers regarding status of permits and inspections. • Electronic plan review which will allow for multiple reviewing agencies to review plans concurrently instead of sequentially. Regarding the objective of improving the public's access to information, EnerGov's Citizen Self-Service Portal will provide the public with 24/7 access of building permit information on the web. Permit applicants and contractors will be able to track the progress of their applications as it goes through review; pay permit fees online once it is ready to be issued; request inspections for permits; and view the results of those inspections all via the citizen self-service portal. As part of the EnerGov implementation process,Building Division has reviewed and is continuing to review its current permit processing procedures and is already considering areas and ways of improvement that may be put in place prior to the new system. Some of these ideas are presently being tested with representatives from the public. Final Status Report on Program Objectives for FY 2017-18 5 PUBLIC WORKS ENGINEERING 1. Participate in the State/FHWA Statewide Transportation Improvement Program (STIP). The$20 Million dollar Kawailani/Iwalani Intersection Improvement Project is under construction. The Mamalahoa Highway(Waimea)Widening Project is also under construction. Working on the design for the Alii Drive Culvert Replacement Project and the planning phase for the Kuakini Highway Phase 2 Project and the Ane Keohokalole Phase III Project. 2. Complete County CIP drainage and Roadway projects in a timely manner. Funding constraints have restricted development of new projects. The Alii Drive Shoulder Improvements Project has been completed. On-going construction of the Kalaniana`ole Ave Reconstruction Project. On-going planning and design projects include the Nani Kailua Extension Project and the Puhala Street Extension. 3. Prepare parcel maps in three months and process subdivision applications in three months. Parcel maps have been prepared and subdivision applications processed within three months. 4. Provide in-house construction management for all projects. All Engineering Division construction projects were managed with in-house staff. 5. Respond to or process 80%of all time-sensitive documents, such as subdivision, change of zone, and variance applications,by stipulated deadlines. Responded to or processed 85% of all time-sensitive documents by stipulated deadlines. 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Did not meet goal due to manpower shortage. Responded to 60% of all materials that do not have stipulated deadline within two weeks. Final Status Report on Program Objectives for FY 2017-18 6 PUBLIC WORKS ENGINEERIIOTG 7. Provide same day service for 75% of all permits issued by the Division, including building permits. Provided same-day service for 85% of all permits issued by the Division. Final Status Report on Program Objectives for FY 2017-18 7 PUBLIC WORKS AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90% of these services by staff(versus contract). Received by staff 4,049 work orders, of which 3,940 were completed, or 97%. Contracted out 109 work orders or 3%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The average monthly backlog for repairs, as compared to FY 2016-17, increased by one, to an average of 45 during the period of July 2017 to June 2018,when the average monthly backlog was 44. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The backlog for repairs, as compared to FY 2016-17, decreased by one,to an average of 21 during the period July 20167 to June 2018,which the average monthly backlog was 22. Final Status Report on Program Objectives for FY 2017-18 8 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. For FY 2017-18 the U.S.Army Corps of Engineers inspected various flood control systems, including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks,branches, etc. from channel within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. For FY 2017-18,we continued the maintenance and repair work of various flood control systems, including those in the districts of South Hilo,North Hilo/Hamakua,North/South Kohala,North/South Kona and Ka`n. Work also included maintenance work at the Pu'ukapu Watershed in Waimea. • Final Status Report on Program Objectives for FY 2017-18 9 This page intentionally left blank J J 2 2 RESEARCH c� DEVELOPMENT RESEARCH & DEVELOPMENT AGRICULTURE 1. Develop and support opportunities to expand the market for Hawai`i Island products, value added/post-harvest agriculture-based products and facilitate private-public partnerships for extension programs, agricultural research and infrastructure. Support funding for six promotion and marketing programs that feature Hawai`i's ornamental foliage,floral,potted orchid,locally grown meats, vegetables, fruits and coffee. The ornamental projects reach out to the local, national and international audiences by bringing in buyers, hosting trade shows and updating industry websites with new cultivars. The local beverage and food industries are working to educate residents on coffee, produce and livestock production and garner understanding how food is produced and how it can be prepared to increase consumption. Support funding for five programs to educate producers,youth and community members on agricultural techniques, cultivation and basic production information. Livestock producers will be trained to perform artificial insemination to improve the genetics of herds. Taro producers will learn how to breed taro hybrids to increase the genetic diversity and to fill more growing and market niches, and a speaker was brought in to discuss the cultivation of exotic fruit trees. Youth education programs include an agricultural mentoring program with local producers to increase the local produce in the school lunch program in North Kohala and delivery of agricultural curriculum in 29 elementary and intermediate school classrooms. The opportunity to export Sharwil avocado, the growing interest in cacao for chocolate production and the increased prices for macadamia has created a demand and shortage of avocado, cacao and macadamia trees; thus,the support was extended for a series of workshops for producers to learn four methods of grafting for optimal selection of varieties and operational needs as replacement for dead trees and to increase the size of commercial orchards. Research on seed production for six varieties of locally grown vegetables will help to increase farmers and home producers' knowledge and capacity to save seeds and increase the production of locally adapted seeds. A new seed saving and production curriculum will be developed for farmer training programs and presented at two public workshops in east and west Hawaii, and an online newsletter will enhance public outreach. Working with the Agricultural Theft Investigator to develop an educational program for producers and vendors to establish a paper trail to discourage agricultural theft, monitor production, and trace back for food safety. Six Month Report on Program Objectives for FY 2018-19 1 RESEARCH & DEVELOPMENT AGRICULTURE 2. Support Little Fire Ant/invasive species research/extension project(s)that impact commercial agricultural industries. Support for the research into a gel bait to kill Little Fire Ants (LFA) using organic certified pesticides to help organic producers appropriately combat this harmful pest. Also, a technician position was supported to educate the public and producers on controlling LFA in West Hawaii. Research is being conducted to determine the suitability of several species of fir and conifers to be grown at mid to low elevations to reduce the number of live trees brought in for the holiday season. The imported trees increase the risk of invasive species entering and becoming established in Hawaii. Support for research to determine the spread of the Two-Lined Spittle Bug in West Hawai`i's pastures and integrated pest management methodology. 3. Maintain the County's agricultural website with up-to-date and useful information for a wide range of agricultural interests. The website is updated as new announcements of educational workshops, invasive species, disaster assistance and other pertinent agricultural information becomes available.Website is reviewed every two weeks to remove old information. The County is in the preliminary design phase for its new website which will include information important to the agricultural sector. 4. Explore and support new and/or alternative opportunities for economic development for commodity growth. Support for the program development of ulu and the ulu cooperative,which is providing training and technical assistance to prospective, new and established farmers and conducting product promotion and marketing to expand public awareness and consumer demand of the fruit. Provided technical assistance for the resurgence of Sharwil avocado exports to the mainland. A commercial entity has installed a certified pack house and is registering producers to be certified to ship to the mainland, as of December 2018. Six Month Report on Program Objectives for FY 2018-19 2 RESEARCH & DEVELOPMENT AGRICULTURE Support for the floriculture and nursery industries with the selections of four native Hawaiian plants for development as local cut foliage, potted and landscape plant sales. This initiative may reduce the importation of plant material and the risk of invasive pest introductions. Response and recovery efforts related to the eruption of Kilauea included: assistance with the Displaced Worker grant outreach to help impacted businesses and employees; exploratory efforts to identify land for displaced orchid and papaya producers; research sources and methodology to produce "Rainbow" papaya seeds and cuttings as the industry faced a shortage of papaya seeds; researched tree and crop values for agricultural insurance and tax losses; and coordinated and collaborated to identify other state and federal resources to support land clearing,infrastructure and meet other general needs of the agricultural sector. 5. Support the implementation of two elements in the Hawai`i County Agriculture plan. Section III A. Communication, (1) Hawaii County Agricultural website. The website is being updated as new announcements and events. Due to the Kilauea. eruption, notices for State emergency loans,Real Property Tax FAQs on properties affected by the eruption and free services for producers were posted on the website. Section III D. Marketing and Promotion, (3)Promotion Programs. Support for six programs at the local, national and international level to assist the local agricultural industries to promote and market their products. The programs cover local food, ornamental foliage and floral products. Section III G Water, (3) Agricultural Water Systems. Extended contract with Olson Trust to 2021 to develop three systems/tunnels in Kau. A Conservation District Use Application and the need for construction permits, a topographic survey and management changes caused delays and a loss of focus on the project. Section III K.Research, (1) Funding. Supporting research into native Hawaiian plants for the nursery industry, grafting methods best for macadamia nut, avocado and cacao and Taro Leaf Blight disease resistance and breeding methods for taro. Support for trials to screen the performance of several "Christmas" tree varieties for performance at mid and low elevations. Support for research into the seed production of six local flowers and vegetables and the nutritional analyses for two products grown from the local seeds. Six Month Report on Program Objectives for FY 2018-19 3 RESEARCH & DEVELOPMENT TOURISM 1. Increase the reach of the annual Hawai`i Island Tourism Marketing Plan through advertising and promoting direct air service to Hawaii Island, increasing Conventions, Meetings and Incentives (CMI) bookings, and increasing outreach to Kama`aina visitors, and targeted international and niche markets. The contract with the Island of Hawaii Visitors Bureau was executed, and the marketing plan has been developed. Related activities to date include: 1) Targeted International and Niche Marketing support was provided at two events in Tokyo and Las Vegas in December, 50 wholesalers, airlines and destination management companies in attendance, and a special event for the Vice Council General of Tokyo was coordinated with Hawaii Island delegates; and 2) Two inaugural flight events were supported in December including Alaska Airlines' Sacramento to Kona flight, and Hawaiian Airlines' `Olelo Flight to Kona. 2. Support at least twenty festivals/events and projects that build community, conserve natural resources,promote economic development, and improve the visitor arrival experience through the annual Hawai`i Tourism Authority (HTA) Community Enrichment(CEP), Kukulu Ola(cultural) and the Aloha `Aina(Natural Resources) Programs, and the Research and Development(R&D) Economic Development Grant. A total of six department Innovation Grants were awarded to support tourism promotion. During 2018 quarters three and four, eighteen programs were evaluated. For calendar year 2019, 28 programs were awarded funds through the Hawaii Tourism Authority Community Programs including seven Aloha `Aina, six Kukulu Ola, and fifteen Community Enrichment to support community driven product development, culture and natural resource conservation. The evaluation schedule will be set up and submitted as a deliverable for the 2019 HTA MOU with the County. In addition,two contractor meetings in Hilo and Kona were convened to provide information and technical assistance to the 2019 HTA contractors. 3. Support at least five opportunities, by June 2019,that: • Build capacity of HTA CEP,Kukulu Ola,Aloha `Aina, and R&D award recipients and visitor industry stakeholders to sustain quality and community/culturally appropriate programs, products and services, and encourage "pono practices". Six Month Report on Program Objectives for FY 2018-19 4 RESEARCH & DEVELOPMENT TOURISM The Pono Pledge Campaign was launched in September 2018 in an effort to promote responsible tourism on Hawaii Island. To date,2,207 individuals have taken the pledge. HTA Hookaulike funds were secured to implement an interpretive signage program to educate visitors and residents on Hawaii Island's places and people, and share safety information at target locations that are culturally and historically significant, highly utilized and have safety concerns. However,the procurement process has been delayed on HTA's part. A professional services contract is anticipated to be executed in January 2019. In partnership with Na Leo Hawaii, the Youth Capacity Building Project was developed to provide selected high school students the opportunity to develop television commercials for the 2019 Merrie Monarch Festival, and a mobile app tour that includes the `ahupa'a where Fissure 8 is located in Puna. In partnership with Island Breeze Culture and Business Apprentice Program,the Hawaii Island Fashion Initiative was developed to identify talent and assets on the island, offer opportunities for local fashion designers to build capacity, showcase their work to residents and visitors, and to realize their potential to pursue fashion related careers in Hawaii. In partnership with the Volcano Art Center, the Creative Arts at Ni'aulani was developed to provide residents and visitors with activities that focus on Hawai`i's unique cultural heritage, community character and natural resources. These activities also blend visual arts that connect participants with the energy of Hawaii Island's volcanoes and cultural protocol. • Support efforts to assist local businesses to better connect their products, services and activities to visitors and the industry. The Experience Volcano Press Event and two follow up community meetings were supported in May, September and December. Strengths, needs and opportunities were identified. The group actively continues their social media campaign, as well as work together to address Bill 108 regarding vacation rentals. Three meetings were coordinated to support the Hilo Airport Visitor Center and Downtown Hilo Special Events projects. The Hilo Airport Manager is finalizing the budget and Hilo DIA leadership is identifying funding needs Six Month Report on Program Objectives for FY 2018-19 5 RESEARCH & DEVELOPMENT TOURISM and grants. Support will continue to develop community-based products that will be marketed to visitors. The Dislocated Worker Grant Community Meeting in Volcano was supported to address the impacts of the Kilauea eruption. In partnership with Eric Kapono, the Ho`okipa Network Planning process was initiated and the first convening will be held in January 2019. The purpose is to grow community and place based tourism on Hawaii Island by using a network approach that involves a diverse range of community, public and private sector partners to identify, support and promote community driven programs and products. • Support efforts that address community needs and natural resource conservation. During and after the Kilauea eruption activities, significant effort was invested into lava viewing planning which included meetings, drafting of proposals/scopes/budgets, site visits and community meetings. The purpose was to develop a program that provided safe and affordable viewing access to the recent lava flow, minimized community impacts, and support opportunities for impact local businesses. No definitive program has been executed due to initial hazards and the subsequent cession of the eruption. "Ohana Talk-Story" sessions were facilitated with over 100 people in Volcano Village, Seaview Estates and Kea'au, focused on the impacts of the Kilauea eruption and the community's vision for the future. A meeting was convened with P&R to develop a safety and security camera program that would be funded by the HTA Ho'okaulike program. Follow- up meetings are planned with other departments and the Mayor's Office. • Support training and integrated programs on Native Hawaiian culture and history. Partnered with the Native Hawaiian Hospitality Association to provide two workshops in Hilo and Kona on the Hawaii Tourism Authority and its resources,Ho'okipa and cultural values. Eighteen visitor industry stakeholders attend these sessions. Two to four workshops on Ho'okipa, Hawaiian leadership and Mo'olelo are being planned in the next six months that will target community groups in Six Month.Report on Program Objectives for FY 2018-19 6 1 j RESEARCH & DEVELOPMENT TOURISM Puna, as well as to visitor industry stakeholders such as the resorts,tour operators and festivals and events. The purpose of these trainings is to build communitycapacity to: learn the foundational cultural values of leadership, P tY develop communication strategies on the stories of their places, and appropriately share the stories with others. • Support resident/visitor safety efforts. A contract with VASH was executed to serve Hawaii Island visitors who are impacted by adversity which includes crime, medical emergencies and death. i Six Month Report on Program Objectives for FY 2018-19 7 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT Advance Economic and Business Development Knowledge 1. Monitor trends in economic development,business, and household finance, and research related opportunities and challenges for Hawai`i Island. Continuously monitored trends in economic conditions, business opportunities, and financial conditions plus evaluate opportunities and challenges. 2. Communicate trends and research findings and make related policy and program recommendations, as appropriate,based on learning and insights. Information on trends projects, technical assistance and references provided to businesses and the creation of new projects include such as the demand for food produced more naturally and locally; the beginning of a knowledge based society; increasing entrepreneurial businesses; the economy enables families to live,work and play meaningfully; natural resources used responsibly and respectfully; increased emphasis of STEM in businesses and workforce development; increasing use of alternative energy; climate change; respect for the local communities and culture; increase in global marketing of products; and the opportunities and challenges that come with change are utilized in work with businesses. 3. Build the local, national, and international reputation and exposure of Hawai`i Island, its businesses, and its products. a. Maintain industry and program web pages with current content. No Update. b. Maintain the industry and program social media presence with current content for promotion and networking. No Update. 4. Engage,recruit, and host industry visitors to raise the profile of the Island and attract business. Routinely attended relevant business events such as the MIDPACIFIC Conference, Hawaii Food Manufacturers Association,American Culinary Federation Kona Kohala Chefs Association Japanese Chamber Events, Hawaii Island Chamber of Commerce Events,Akamai Program Project Presentations, Office of Mauna Kea Management events, and SBA seminar and events. Six Month Report on Program Objectives for FY 2018-19 8 J RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT During a recent event on Mauna Kea by the Hawaii Island Japanese Chamber of Chamber of Commerce Gregg Chun did a presentation on the change in the style and manner regarding conversations about the issues surrounding Mauna Kea, the president from HMFA did a presentation on how he developed his company from selling chips in Ziploc bags at Farmers Markets to market his product in the State of Hawaii and develop other products; and at MIDPACIFIC Conference where mainland buyers come to the Hawaii Island to learn to utilize plants and flowers,their superior quality, and how they are grown at the farms. 5. Identify and Promote Economic and Business Development Resources Continuously identified and promoted economic and business development resources to business seeking information and assistance via the telephone, email, one-to-one conversations, at events,workshops, and seminars. Provided grants to explore innovative ideas and business development possibilities such as funding of a project to increase the declining levels of`opelu (mackerel scad) fishery, an economically and culturally significant seafood in Hawaii; a project that that supports, educates and encourages entrepreneur business development, an innovative training opportunity for trainers to refine their content and presentations through coaching, mentoring, and evaluations; and a project to improve household financial self-sufficiency through creative enterprises and related workforce. 6. Maintain directories of industry contacts and resources. Directory of industry contacts and resources is kept current. 7. Support and/or attend industry meetings, workshops, festivals, conferences, or trade shows. During the year attended industry meetings,workshops, conferences and events such as Hawaii Food Manufacturers Association,American Culinary Federation Kona Kohala Chefs Association, Hawaii,Japanese Industry Chamber of Commerce, Hawaii Island Chamber of Commerce, Cho Global Natural Farming,Hawaii,Department of Business Economic Development HiStep Program,HiPlan, Robotics and Artificial Intelligence Conference in Japan. Six Month Report on Program Objectives for FY 2018-19 9 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 8. Provide support and resources to industry professionals, including but not limited to permitting, referral and support services. Provided a pipeline of businesses with technical assistance,leads to resources and support services, information and data appropriate to further development. Examples include an agricultural producer working to create a value-added product; several producers requested assistance with marketing of products; businesses requesting information on the new Opportunity Zone Program; and many interested in developing a new business on Hawaii Island and looking for guidance. 9. Promote local, state, and federal programs and resources advancing economic and business development. Promoted local, state, and federal programs and resources such as but not P g limited to SBIR, USDA, CBED,EDA, MAP, Opportunity Zone,Enterprise Zone, and the HUB Zone when working with businesses. Collaborate to Advance Economic and Business Development Innovation 10. Administer the joint State/County Enterprise Zone program and increase business participation. Five new business enrolled in the Enterprise Zone Program and sixty-six businesses participated in the program during the first six months of the year. 11. Leverage and provide grant funding and/or technical assistance for collaborative projects that build Hawai`i Island's dominant, emerging, and highest paying industries and sectors. Four Soil and Water Conservation District contracts to develop conservation plans for agricultural producers; thus, meeting Hawaii County's Grading Ordinance requirements. 12. Coordinate resources, services, and economic and workforce development strategies, initiatives, or projects with other government agencies and economic and business development organizations. a. Contribute to the Comprehensive Review of the Hawai`i County General Plan. No Update Six Month Report on Program Objectives for FY 2018-19 10 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT b. Support implementation of the Hawai`i County Community Development Plans. Support a range of initiatives and interests that result in diversification, stability, and sustainability of the economy. c. Prepare for the 2020 update of the Hawai`i County Comprehensive Economic Development Strategy(CEDS). No Update d. Support other public and private sector initiatives. A coordinated group of government,business and aerospace leaders is working to develop a multi-purpose manufacturing facility within the Foreign Trade Zone that may serve the astronomy,agriculture,science and technology sectors and as a college laboratory. Support Cho Global Natural Farming,which is a holistic approach to production utilizing indigenous microorganisms rather than petroleum-based products in farming. Efforts include general support for ongoing education and research into efficacy of invasive plant and pest controls and the science behind microorganisms. Technical support is extended to the American Culinary Federation Kona-Kohala Chefs Association,which provides scholarships and equipment for Palamanui and its members promote locally grown and raised agricultural products through the preparation of meals served to visitors and residents. Provided background and input into the development of an environmental assessment g P P for a proposed Small Satellite Launch facility in East Hawai'i. 13. Recommend and support innovation to build a diverse, stable local economy that complements and is in balance with the Island's ecology, community character, and cultural heritage and that improves household financial self-sufficiency. Efforts focused on building a knowledge-based workforce and industries utilizing science, technology, engineering, and mathematics. Collaboration with the Hawaii Community College to develop a robotics, software,welding, electronics program; an Energy Science Program at UHH Hilo,Natural Farming, development of a small satellite launch facility in the Puna District and overall sustainable businesses. Six Month Report on Program Objectives for FY 2018-19 11 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 14. Administer County Council Contingency Relief Fund grant contracts that are aligned with Departmental goals and objectives. Six Council Contingency Relief Fund grant contracts were processed. _ Six Month Report on Program Objectives for FY 2018-19 12 RESEARCH & DEVELOPMENT ENERGY • 1. Collaborate to implement energy resilience projects for the County of Hawai`i. Exploring energy resilience projects including: • The potential of methane, oxygen, and carbon dioxide gas production from landfills,waste water treatment facilities,in-line hydro, and green waste bio- digestion; • The use of solar photovoltaics to produce hydrogen; • The dual use of agricultural land for utility-scale solar farms and agricultural production; and • The use of HRS 36-41 (Energy retrofit and performance contracting for public facilities) as a means of procurement to advance energy and other County goals, like transportation. 2. Respond to energy dockets at the Public Utilities Commission that may have significant impacts in the County of Hawai`i. With technical support from Arizona State University, currently intervening in the following dockets: • Integrated Grid Planning(2018-0165),which is both integrating electrical generation,transmission, and distribution planning for the first time and accelerating the planning and procurement process; • Performance-Based Regulation (2018-0088),which will base utility rates on performance relative to a range of community goals; and • Electrification of Transportation (2018-0135),which is critical for the energy-transportation revolution coming in the next decade. 3. Identify and implement energy efficiency projects to reduce County energy expenses. a. Complete LED interior lamp retrofit project. Extended contract to complete proposed revisions to the lighting section of the County Code. Proposed code revisions being developed with the Department of Public Works are nearly complete. In partnership with Hawaii Energy, designing lighting retrofits for County facilities, in preparation for procurement. Retrofits will save the County thousands of dollars annually. Six Month Report on Program Objectives for FY 2018-19 13 `` 1 RESEARCH & DEVELOPMENT ENERGY b. Complete exterior historic district LED lighting project. p g gp J Consultant is designing LED light fixtures for the historic lamps in both Kailua-Kona and Hilo. Initial fixtures were designed, but following major upgrades in technology,the fixtures are being redesigned. Designs are nearly complete and will be taken to the Kona Village Design Commission for approval. c. Ensure that the County's procurement of equipment, vehicles, and/or facilities takes into consideration lifetime energy costs, including utilizing any rebates or incentives available. See#5 below. 4. Plan and implement renewable energy projects for the County of Hawai`i with significant Return-on-Investment. a. Explore enhancement of the Lalamilo Wind Farm. Premature, as the wind farm developer and the Department of Water Supply are still optimizing the use of the energy produced by the wind farm. • b. Explore the development of an energy revolving fund with savings from efficiency programs,public-private-partnerships and performance contracting. Further exploration of this concept is pending outcomes of a Strategic Energy Management project with Hawaii Energy. 5. Collaborate with governmental and private partners on programs and projects aligned with energy goals. • a. Support the adoption of the Energy Code by the County of Hawai`i. Active support has been provided to the Department of Public Works. b. Support the expansion of the County's fleet of alternative fuel vehicles. • See the next items below. Six Month Report on Program Objectives for FY 2018-19 14 RESEARCH & DEVELOPMENT ENERGY c. Support the Mass Transit Agency in the acquisition and deployment of electric and hydrogen buses. To inform the replacement of the County's Mass Transit fleet, engaged the Center for Transportation & the Environment (CTE) to conduct a pilot planning study for two battery electric buses (BEBs), including total lifetime costs. The study concluded that BEBs are already cost-effective on certain routes. As part of that contract, CTE also helped the State secure a$1.5M Low-No grant that will be utilized in conjunction with Volkswagen settlement funds to procure electric vehicle charging infrastructure and several electric buses for the Mass Transit fleet. d. Support the expansion of the network of EV charging stations, vehicle-to-grid connections, and hydrogen fueling stations. The hydrogen bus filling station at NELHA is complete, and the first pilot fleet of hydrogen buses is scheduled to arrive in early 2019. Continue to actively participate in Drive Electric Hawaii and the Sustainable Transportation Coalition of Hawaii. e. Collaborate in the State Energy Office utility ownership and regulation study. Actively participated in the study,which concluded that the Performance Based Regulation docket is the most feasible approach to aligning community goals with electric utility ownership and regulation in Hawaii County. f. Support implementation of energy-related Community Development Plan strategies. All of the items above advance implementation of the CDPs. In addition, engaged the Shared Use Mobility Center to develop a Shared Mobility Roadmap for the County,which will recommend high-level strategies for accelerating and integrating multi-modal transportation solutions like bike/scooter share, car share, ride share,paratransit, and mass transit. Six Month Report on Program Objectives for FY 2018-19 15 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 1. Manage Data, Information, and Knowledge Systems a. Develop and manage a data, information, and knowledge management system. • Maintain the Hawai`i County Data Portal, in lieu of the Hawai`i County Data Book, as a repository of quantitative data about and relevant to Hawai`i Island. Launched the Hawaii County Data Portal, developed by the University of Hawaii Economic Research Organization. The portal contains 206 indicators related to economic development, agriculture, construction, energy,tourism, and population. Data is viewable in table and trendline graphs, and downloadable in PNG and JPEG images, SVG Vector images, CSV and PDF. Immediate data analysis is available via the portal's "analyzer" feature. • Collaborate with the Department of Information Technology and other agencies to develop and maintain a Hawai`i County Open Dataplatform. Collaborated with the Department of Information Technology on the development of the County's new website which will eventually accommodate an open data system. • Develop and maintain a Hawai`i County knowledge management system, including digital resources and printed material in the County Library. Organized the County's physical library by cataloging 1,680 titles into a new online catalog with plans to digitize on an as needed basis. Maintained a departmental database of research and reports in the academic Zotero document management system. Current catalog contains 1,910 titles. • • Explore the feasibility of a management program for qualitative or intrinsic knowledge. No update. • Explore the feasibility of additional digital government platforms. Piloted a Microsoft PowerBl Dashboard project tracking FEMA and SBA Disaster Assistance. Six Month Report on Program Objectives for FY 2018-19 16 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER b. Provide data and referrals. • Provide easy access to data, information, and knowledge about and relevant to Hawai`i Island. Published a compilation of monthly economic statistics since 2000,which compares current year data with previous year data. This compilation includes data related to population, building permits, tourism,labor force,transportation,tax collections, and consumer price index. Maintained the Department's Information Resources webpage which contains links to relevant data and information sources. • Assist the public and other agencies with data, information, and knowledge queries. Responded to 226 requests for data, information, and business assistance. c. Develop and manage a Hawai`i County research program. • Develop a research framework, including style guides and templates for research requests and outputs. In the process of finalizing a comprehensive framework, style guide, output templates and procedures for implementation in the second half of the fiscal year. • Develop and advance a research agenda that informs program and policy development for high-priority County issues, with a focus on output and outcome measures. No update. • Monitor trends relevant to the County of Hawaii. Currently monitoring trends relevant to the Department's mission and to the County and community by weekly scans of professional organization websites, online literature searches and Listsery subscriptions. Findings are incorporated into the Department's knowledge management system for internal use. Six Month Report on Program Objectives for FY 2018-19 17 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER • Communicate trends and research findings, and make policy and program recommendations, as appropriate,based on learning and insights. Findings from trend spotting activities that are particularly timely are shared for internal use. d. Collaborate to support programmatic monitoring and evaluation with indicator dashboards. • Support monitoring and evaluation of implementation of the Hawai`i County General Plan in collaboration with the Planning Department and other agencies. General Plan comprehensive review is in progress. Will collaborate with the Planning Department when consideration is given to monitoring and evaluation of General Plan implementation. • Support the development of other indicator dashboards aligned with international, national, and state goals. As part of active collaboration with Hawaii Green Growth, continue to, coordinate with the development of the Aloha+Dashboard and,by extension, achievement of the United Nations Sustainable Development Goals. • Explore the feasibility of Hawai`i County utilizing Performance Management Indicators (PMIs). No update. e. Coordinate the Hawai`i County 2020 Census Participant Statistical Area Program. In preparation for the launch of the 2020 Census PSAP in January 2019, registered with the U.S. Census, developed a stakeholder outreach plan, and downloaded the software required to submit boundary recommendations. Six Month Report on Program Objectives for FY 2018-19 18 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER 2. Collaborate to Advance Innovation a. Advance Collaboration. • Develop and maintain a Customer Relations Management(CRM) system for internal departmental use. No update. • Develop and maintain a comprehensive and current directory of industry contacts,programs, and resources. Maintain a directory of contacts and clients for departmental use. b. Advance Communications. • Manage the Department of Research and Development's web pages and public documents. Responsible for all content on the Department's webpages hosted by the County of Hawaii. • Manage the Department of Research and Development's social media platforms. Social media use to be rolled out following the new County Website launch. • Collaborate with other agencies to maintain guides for navigating procurement,permitting, licensing, and other business-related services in Hawai`i County. No update. • Collaborate with other government agencies and economic and business development organizations to host outreach events like Business Action Center Days. Participate in monthly meetings with a business development stakeholder group to discuss trends and frame collaborative responses to immediate needs. Current issues under discussion include disaster response in the business community,improving access to capital, and improving permitting processes for small business owners. Six Month Report on Program Objectives for FY 2018-19 19 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER c. Advance Innovation. • Support public and private sector initiatives like Partners in Prosperity and Collective Impact. Providing data assistance to Vibrant Hawaii Island, a multi-sector collective impact initiative aimed at alleviating poverty. • Adapt innovation,program development, and impact frameworks, including specific outputs and outcomes, for use by the Department and its partners. No update. d. Advance Balanced Development • Coordinate County of Hawai`i cross-agency initiatives focused on balancing the environment, community, and economy. Serve as the de facto sustainability office for the County. As such, coordinate a variety of cross-agency initiatives focused on balancing the environment, community, and economy. For example: coordinate County climate`change initiatives; represent the County on the State Greenhouse Gas Sequestration Task Force; secured a grant to hire a full time Food Access Coordinator; represent the County on the statewide Hazard Mitigation Forum; and coordinate the Kilauea Eruption Recovery effort. For the latter, secured and are administering two federal grants: a hazard mitigation grant to develop volcanic hazard mitigation strategies and an Economic Development Administration grant to advance economic recovery. Also secured a grant from the Corporation for National and Community Service (CNCS) for four full-time AmeriCorps*VISTA volunteers,who will build the County's and community's capacity to address complex, cross-agency initiatives like affordable housing,transportation, energy and economic recovery. Also engaged a consultant to complete a (Re)Development Feasibility Assessment that will identify real estate(re)development opportunities in village/town cores and conduct detailed (re)development feasibility analyses for priority areas. Six Month Report on Program Objectives for FY 2018-19 20 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER Aligns nicely with the new federal Opportunity Zone program,which creates incentives for investment in the urban core of Hilo and Kailua Village. Coordinate closely with the State Department of Business Economic Development and Tourism on promotion and implementation of the Opportunity Zone program. • Collaborate with local, state, national, and international networks focused on balancing the environment, community, and economy. On the County's behalf, actively collaborate with state,national, and international partners to advance sustainability: i. Collaborate regularly with representatives from the sustainability offices of each of the other three counties in Hawaii on a range of issues, including energy,transportation, climate change and resilience. ii. Through Hawaii Green Growth, connect the County to a statewide network of public and private partners coordinating implementation of the Hawaii 2050 Sustainability Plan. iii. Through the Urban Sustainability Directors' Network(USDN), the International Council for Local Environmental Initiative (ICLEI), and the Global Island Partnership (GLISPA), access national and international best practices to advance local sustainability initiatives. • Prepare for the 2020 update of the Hawai`i County Comprehensive Economic Development Strategy (CEDS). No update. e. Collaborate to achieve local, state,national, and international targets for achieving climate change mitigation and adaption goals. In coordination with the sustainability offices of each of the other three counties in Hawaii and with support from Kupu, secured a full-time AmeriCorps*VISTA volunteer to coordinate climate change initiatives. • Develop and monitor a community greenhouse gas (GHG) inventory for Hawai'i County. Completed data input for a 2015 GHG baseline inventory for the County of Hawaii, and initiated GHG forecasting. Six Month Report on Program Objectives for FY 2018-19 21 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER • Set near- and long-term targets to reduce GHG emissions in Hawai'i County. Based on the GHG forecasts and specific GHG sources,will establish targets that meet or exceed the state mandate to reduce GHG emissions to 1990 levels (13.66 million metric tons per year) by 2020 and to achieve net zero emissions by 2050. • Develop and implement a climate action plan aligned with the County's GHG targets. To achieve those targets,will develop a Climate Action Plan in close coordination with other agencies and community partners. • Collaborate on the development and implementation of plans for County of Hawaii climate change adaptation. In collaboration with the Civil Defense Agency and the Planning department, advancing the development of a Climate Adaptation Plan as part of the 2020 update to the Multi-Hazard Mitigation Plan. In support of that work,pursuing a Pre-Disaster Grant from FEMA. 3. Advance Innovation in Funding and Financing a. Manage grant research services available to other agencies and the publics. The Department offers free access to its GrantStation membership account to any organization or resident in Hawai`i County. GrantStation gives grant seekers the ability to find grant opportunities through GrantStation databases, and develop winning proposes through GrantStation's grants strategy planning resources, and grant writing tutorials. b. Recommend funding opportunities. • Identify and recommend strategic funding and financing opportunities for the County of Hawai`i and for collaborative programs. No update. Six Month Report on Program Objectives for FY 2018-19 22 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER • Seek opportunities to leverage funding with other agencies, foundations, philanthropists, impact investors, and other public and private entities. Coordination of an island-wide business impact survey and development of an analysis and finding,which was utilized to support the Governor's application for federal response and recovery assistance. Hosted a two-day Grant Writing Workshop in Hilo. In September, in response to the Kilauea Lava Disaster,R&D collaborated with Federal and State partners by hosting a Federal Grants 101 Workshop featuring USDA Rural Development and the Economic Development Administration. Sessions were held in Hilo and in Kailua-Kona. Partnered with the Hawaii Department of Labor and Industrial Relations to present the Disaster Dislocated Worker Grant program in Volcano Village,Pahoa, and Hilo. Building relationships with both the Ulupono Initiative and the Hawaii Community Foundation,hoping to strategically leverage resources to advance shared goals. Initial examples include the joint funding with Ulupono of a Shared Mobility Roadmap and with the Community Foundation of a variety of disaster relief and recovery initiatives. c. Leverage and provide grant funding and/or technical assistance for collaborative projects that advance balanced development. Provided funding to support three Sustainable Development initiatives including: a volunteer-driven forest restoration project in the Keauhou Forest; development of a new roadside community nature park and sustainable dryland demonstration site near Waimea; and an albizia mitigation project along Maku`u Drive in Pahoa. Six Month Report on Program Objectives for FY 2018-19 23 RESEARCH.& DEVELOPMENT FILM Advance Creative Industries Knowledge 1. Monitor economic and business trends in the creative industries, including music, art, performance,visual media production,broadcasting, design,publishing, education, and research, and research related opportunities and challenges for Hawai`i Island. Attended several events and meetings to engage and learn about trends in the creative industries,including a SXSW recruiting event, the Hawaii Performing Arts Festival, Creative Lab Hawaii Music Immersive Program,West Hawaii Creative Industries Meet& Greet,HawaiiCon and HTA Capacity Building Workshop. Through these meetings, organizations in the creative industries expressed a need to better coordinate efforts and events. Organizations will also apply for the Department's upcoming request for proposals (RFP); thereby, greatly expanding the diversity of applicants in this sector. National,international and state-wide creativity trends were monitored through National Creativity Network, Creative BC and the Hawaii Craftsman Association. 2. Communicate trends and research findings and make related policy and program recommendations, as appropriate,based on learning and insights. Weekly updates are provided on creative industry trends and research findings during Department meetings. There is a desire among organizations on the island to better coordinate their efforts rather than `compete' and a need to breakdown the real or imagined barrier of east and west Hawaii Island. Events like the September 2018 West Hawaii Creative Economy Meet& Greet are a first step in bringing more focused efforts in the Creative Industries. 3. Build the reputation of and exposure of Hawai`i Island locally,nationally, and internationally as a uniquely outstanding location for creative industries: a. Maintain the program website with current content. The Film Office website is regularly updated with pertinent news stories promoting locations and film industry events. The website was also extensively updated to assure Americans with Disabilities Act compliance. b. Maintain the program social media presence on Facebook, Twitter and Instagram with current content for promotion and networking. Six Month Report on Program Objectives for FY 2018-19 24 RESEARCH & DEVELOPMENT FILM • All the Film Office social media platforms are updated several times weekly with current content including interacting and sharing of partner content not just from the film industry- but including the broader creative industries as well. c. Using the LocationsHub tool, update and expand photo-library to include at least five new albums to market and share. Two new locations were added to the LocationsHub library. d. Place targeted print and online advertising in relevant industry publications to highlight Hawai`i Island's unique and diverse locations and competitive financial film incentives. Advertising was placed in the Creative Handbook, a film industry publication,both in print and online, highlighting Hawaii Island's locations and state tax incentives. e. Support, facilitate and/or participate in four scouting tours or meetings with location scouts,producers, studio executives, or independent filmmakers. Met with nine executives/producers/filmmakers to discuss projects on Hawaii Island. In addition,the Hawaii Island Film Office co-sponsored an event for 50 television executives to promote production statewide. f. Support and/or attend at least two festivals, conferences, or trade shows to promote production on Hawai`i Island. Attended three festivals/tradeshows and provided financial support in the form of a grant to the Hawaii International Film Festival. Identify and Promote Creative Industries Resources 4. Maintain a comprehensive and current directory of creative industry contacts and local production resources. Contact and resources directories both on the film office website and for mailing lists covering the film industry and wider creative industries are frequently updated. Six Month Report on Program Objectives for FY 2018-19 25 RESEARCH & DEVELOPMENT FILM 5. Provide "on-island" support and resources, including but not limited to a. Maintaining guides for navigating permitting, licensing, and other business- related services in Hawai`i County. b. Referral and support services to industry professionals. A total of 117 inquiries were handled that required either permits,permitting information or support for industry professionals and productions. 6. Promote local, state, and federal programs and resources advancing creative industries on Hawai`i Island. Promoted and supported over a dozen programs including the Hawaii Film and Entertainment Board,Film Offices of the Hawaiian Islands, Creative Labs Hawaii, SXSW, the Aloha Theater,the Palace Theater,the Hawaii Performing Arts Festival,Honua Studios and Experience Volcano Hawaii. This support included extensive social media and online advertising, grant funding, and attendance/participation at events. Collaborate to Advance Economic and Business Development Innovation 1. Coordinate resources, services, and industry development strategies with other government agencies and economic and business development organizations. a. Contribute to the Comprehensive Review of the Hawai`i County General Plan. b. Support implementation of the Hawai`i County Community Development Plans. c. Prepare for the 2020 update of the Hawai`i County Comprehensive Economic Development Strategy(CEDS). Provided input relating to the creative industries and film sectors for the Comprehensive Review of the Hawaii County General Plan and indirect support for implementation of community development plans. Worked closely with organizations that include Creative Labs Hawaii, the State Film Office,Film Offices of the Hawaiian Islands and the Hawaii Film and Entertainment Board on strategies that include strengthening the film tax credit. 2. Support other public and private sector initiatives. Explore opportunities to engage and support the broader creative industries segment of the economy on Hawai`i Island. Promoted and supported over a dozen creative industries initiatives including Six Month Report on Program Objectives for FY 2018-19 26 RESEARCH & DEVELOPMENT • FILM programs at the Aloha Theater,the Palace Theater,the Hawaii Performing Arts Festival,Honua Studios,Experience Volcano Hawaii,HawaiiCon and the fashion industry. This support included extensive social media and online advertising, attendance/participation at events, and providing evaluation of and feedback to event organizers. 3. Leverage and provide grant funding and/or technical assistance for collaborative projects that build Hawai`i Island's creative industries. Supported five projects; including assistance and attendance at the film premier of"Running for Grace;" grant funding to the Hawai`i International Film Festival and the first on-island Creative Lab Hawaii workshop series; attendance and evaluation of HawaiiCon; and extensive social media and online promotion for all of these projects. 4. Recommend and support innovation to build creative industries that complement and are in balance with the Island's ecology, community character, and cultural heritage. Supported and participated in a West Hawaii Creative Economy Meet & Greet where organizations and businesses in the sector discussed ways to build the creative industries that complement the island. Outcomes include the development of a shared events calendar, event scheduling coordination, and cross-organizational collaboration for applying for the Department's RFP grant funding. The film office website was updated to include the "Pono Pledge," encouraging productions to respect the island's ecology, community character, and cultural heritage. Six Month Report on Program Objectives for FY 2018-19 27 RESEARCH & DEVELOPMENT IMMIGRATION 1. Expand community outreach programs and services to assist immigrant communities in accessing community resources, services and cultural awareness events: a. Provide regular workshops to assist in completing US Citizenship and renewal of Green Card applications. Provided mini-info sessions to constituents on how to complete various immigration forms and reviewed applications for naturalization and green card on a daily basis. Collaborated with the Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) provided immigration information sessions on immigration status and documents for government agencies and service providers, employers and workers, and an information session on citizenship and naturalization process to provide service agencies with a better understanding and to improve service delivery to clients in both Kona and Hilo. Attended DHS/USCIS quarterly stakeholders' meetings to keep abreast of new and amended immigration laws, procedures and programs. b. Collaborate with Consular offices to provide outreach services in Hawai`i County. Helped organize a consular outreach event with the Federated States of Micronesia (FSM) Consulate Office to provide notary services, renewal of passports and obtaining Employment Authorization Document (EAD) card for 14 individuals. Partnered with the Guatemalan Consulate Office to provide services such as passport renewal, obtaining birth certificate, answer questions and concerns on matters related to immigration and consular services in Kona. Assisted the Mexican Consulate Office to organize a consular outreach in Kona to provide services such as passport renewal, notary services, authentication of documents and answered questions and concerns on matters related to immigration and consular services. In collaboration with the Philippine Consulate Office in Honolulu provided consular services to over 200 Filipino citizens and answered questions and concerns on matters related to immigration and consular services. Six Month Report on Program Objectives for FY 2018-19 28 RESEARCH & DEVELOPMENT IMMIGRATION Continue to be the liaison for citizens of the Marshall Islands,Federated States of Micronesia and Republic of Palau with the Consulates on Oahu. Assisted with the renewal of passports,I-9 issues,birth certificates, obtaining documents,travel documents, etc. c. Provide quarterly"Welcome to the US" sessions on community resources and services for newcomers. Provided information and resource list to newly arrived immigrants to the County of Hawaii. Referred new immigrants to service provider agencies such as Goodwill Industries, Catholic Charities and Arc of Hilo for employment services, health insurance enrollment and acculturation trainings. d. Provide notice of cultural awareness events to immigrant communities on a regular basis. Attended the workshop "Seek First to Understand: Micronesians in Hawaii",presented by Dr. Mary Hattori of Chaminade University to guide professionals in their practice with Micronesian families in Hawaii,leading to more supportive and effective interactions with more successful outcomes. Participated in the Pacific Youth Empowerment for Success (PacYES)with the Office of the Prosecuting Attorney,Micronesians United-Big Island,UH- H, and Department of Education. The event aimed to motivate, inspire and inform high school students of Pacific Island ethnicities about career opportunities, college readiness and community readiness. Conducted an immigration information session with the Hispanic community in Kona. Provided and assisted in completing immigration forms. Provided information on immigration and related issues to the Division of Motor Vehicles and Social Security Office to better serve immigrant clients. Provided public benefit information available to immigrants to service providers and government agencies. Six Month Report on Program Objectives for FY 2018-19 29 RESEARCH & DEVELOPMENT IMMIGRATION e. Raise awareness in the immigrant communities on domestic violence resources. Referred immigrant victims of domestic violence and other victims of violent crimes to Child Family Services,Domestic Violence Shelters and to Hawaii Immigrant Justice Center. Continue to assist new immigrants by informing and advocating to ensure their rights to equal access to government and government-funded services. f. Advise health care providers on benefits that immigrants are eligible for. Assisted Kokua Outreach Worker at ARC of Hilo, designated Health Insurance Marketplace with health carescreenings and Affordable Care Act enrollment for Pacific Islander immigrants. 2. Seek federal, State, and private grant opportunities for immigrant services. Discontinued 3. Explore the feasibility of offering naturalization training to permanent residents, modeled after federal citizenship classes. Continue dialogue with Ating Bahay to assist with creating a curriculum for citizenship classes. Six Month Report on Program Objectives for FY 2018-19 30 RESEARCH & DEVELOPMENT AGRICULTURE 1. Develop and support opportunities to expand the market for Hawai`i Island products and facilitate private-public partnerships for extension programs, agricultural research and infrastructure. a. Support at least three projects promoting agricultural products. Big Island Association of Nurserymen,2017-18 New Variety Introduction and Education Marketing Program: Funding was provided to conduct two shows to present new plant varieties and promote greater use of local plants; thus, reducing importation of plant materials and the potential to introduce additional invasive species. Educational booths and presentations rounded out the program. Hawaii Export Nursery Association,2017-18 Education and Marketing Campaign to Revitalize the Hawaii Foliage Industry: Funding was provided for a multi-pronged education and marketing campaign for the local foliage industry, including 1) hosting the MIDPAC Horticultural Conference and Expo that allowed out-of-state buyers to learn about the attributes and superior quality of Hawai`i's nursery products; 2)to produce a Buyer's Guide and Membership Directory; 3) enlisting the services of a public relations and marketing firm to assist with the Hawaii brand; and 4) the website was maintained and upgraded to enhance features and functionality. Hawaii Floriculture and Nursery Association,2017-18 Hawaii Floriculture Promotion Sustainability Program: Funding was provided for a collaborative program between the association and the University of Hawaii, College of Tropical Agriculture and Human Resources to preserve and maintain new varieties of floral cultivars that are marketed for import replacement. The services were procured of renowned American Institute of Floral Designers accredited floral designer,Hitomi Gilliam, to demonstrate and educate how to use Hawaii grown flowers and plants. An educational research seminar for the growers was held to update the growers on the most current pest and disease-free varieties available and the cultivation information. Final Status Report on Program Objectives for FY 2017-18 1 RESEARCH & DEVELOPMENT AGRICULTURE Hawaii Tropical Flower Council,Maximizing Hawai`i's Flowers & Foliage Marketing Opportunities to Enhance Competitiveness of Floral,Foliage and Plan Specialty Crops: Funding was provided to develop a comprehensive Hawaii Brand Platform and Tropical Agriculture Industry marketing implementation program aimed at outreach education and promotion to maximize participation in local, mainland and international tradeshows and mainland flower shows and symposiums. Kona Coffee Farmers Association,Kona Coffee Promotion at a Large Mainland Event: Funds were provided to showcase 100% Kona coffee at a Slow Foods USA event targeting restaurant owners, chefs and the public. The association was the only coffee vendor participating in the three-day event with an estimated 10,000 attendees. Orchid Growers of Hawaii,Paphiopedilum Guild Conference and 2nd World Slipper Conference: Funding was provided to support this international conference,which featured six highly regarded, international speakers on slipper orchids, and afforded Hawai`i's commercial orchid growers with an opportunity to meet with buyers and researchers. b. Support at least two agriculture research projects that have strong industry based support. Funding has been approved and contracts are pending execution with the University of Hawai`i College of Tropical Agriculture and Humans Resources for the following first three projects. The last project in this section is funded by the Hawaii Department of Agriculture. The Long-Term Responses of Coffee Rootstocks to Root-knot Nematode in Kona: The Root Knot Nematode (RKN) is a serious pest of the coffee trees causing poor tree health and reduced yields. This project will revisit a trial comparing nine coffee rootstocks of known and potential resistance to RKN. Results will be presented at a field day and expo and feature hands-on grafting for farmers to incorporate resistant varieties. Improving Sustainability of Sweet Potato Production through Virus-Tested, Tissue-Culture Technology: Cultivation of virus-free sweet potato, under experimental conditions, have shown a near doubling of the yield versus field-grown sweet potato affected by a virus. This project will conduct on- farm trials to compare yields of commercial sourced cuttings and tissue- cultured,virus-free material. Final Status Report on Program Objectives for FY 2017-18 2 RESEARCH & DEVELOPMENT AGRICULTURE The Analysis of Agricultural By-Products to be used as Animal Feeds on Hawaii Island: The demand for grain for conversion to ethanol and biodiesel has caused livestock feed prices to rise. Hawaii lacks the land and climate to grow grain and other animal feeds and the high cost of imported feed has caused many producers to go out of business. The project will produce and test alternative animal feeds for cattle, swine and poultry using locally available agricultural byproducts. Efficient Water Strategies for Farm Lands of Hawaii: Research is being conducted in Waimea to determine the minimum amount of irrigation needed to produce a healthy crop. Research will utilize technology to monitor crop development,water stress and environmental factors to regulate irrigation. Seeking minimal irrigation to bring crop to harvest,will save producers money and reduce demand for potable water. Spittle Bug Detection and Control: The Two-lined Spittle Bug is an invasive species that has infested over 2,000 acres in West Hawaii. Surveys are being conducted to determine the spread of the infestation, and an integrated pest management strategy is being developed to help ranchers minimize their cost and damage to their pastures. Coffee Berry Borer Pesticide Subsidy Program: The Coffee Berry Borer (CBB) is a pest threatening the viability of Hawai`i's coffee industry. This program provides assistance to coffee growers by subsidizing the cost of pesticides to combat CBB. The Hawaii Department of Agriculture provided the funding, and the program will continue until June 30,2020 or until the funds are exhausted. c. Support at least three agriculture extension programs to support the development of farmer skills and/or business management. Hawaii Tropical Fruit Growers, International Tropical Fruit Growers Conference: Funding was provided to support the annual conference which highlighted new research, industry news and trends provided by experts from around the world, along with orchard tours and demonstrations. Kona Coffee Farmers Association, From Novice to Expert: An Exposition of Kona Coffee: Funding was provided to support an all-day event targeting new and experienced farmers,visitors and the general public to share the latest information on disease and pest control, how to roast coffee, legislative issues, organic coffee farming, and other topics of interest. Final Status Report on Program Objectives for FY 2017-18 3 RESEARCH & DEVELOPMENT AGRICULTURE Hawaii Agricultural Foundation,Building Ag Education from K-12: Funding was provided to foster and maintain a strong workforce needed to grow and sustain Hawai`i's agricultural industries through agricultural exposure in elementary through high schools including modules entitled, 1) Where Would We Be Without Seeds,2)Veggie U,3)Aquaponics, and 4) In the Fields. PCQI Training in Hawaii County for FSMA: Support was provided to develop a workshop hosted by the Cooperative Extension Service to train and certify local Preventative Controls Qualified Individuals (PCQI) to carry out the Food Safety Modernization Act (FSMA) on farms. The PCQI are agricultural producers or supervisors overseeing employees or operations. d. Support County participation at two trade shows/trade missions. Papaya Reverse Trade Mission: The Hawaii Papaya Industry Association hosted Japanese representatives from restaurant chains that feature Hawaiian Rainbow papaya and shared information regarding the scientific research and development of the Rainbow papaya and cultivation of the fruit. The representatives presented their marketing efforts and outlook for the coming year and toured a packing plant and production fields. Hawaii Export Nursery Association,2017 MIDPAC Horticultural Conference & Expo: Funding was provided for the event that brought out- of-state buyers,producers and vendors together to network,learn about the latest trends in interior-scapes and how to use new plant varieties. e. Support at least one aquaculture research project to develop a new economic industry or to increase seafood production in Hawai`i. Participated in the State sponsored Hawaii Statewide Aquaculture Industry Summit: The Future of Hawai`i's Blue Economy. The Summit brought together industry and government leaders, investors and producers and identified barriers and opportunities to expand both on-shore and off-shore aquaculture development. Final Status Report on Program Objectives for FY 2017-18 4 RESEARCH & DEVELOPMENT AGRICULTURE f. Support at least one initiative to support locally grown and/or value added/post- harvest agriculture-based products. Sponsored "1st Hilo Cacao & Chocolate Festival". This event was put on by growers and chocolatiers to support and expand the growing and processing of cacao on Hawaii Island. It featured cacao farm tours and locally produced world-class chocolate. Sponsored the Hawaii Macadamia Nut Association's annual meeting,with program highlights including results of research, cultivation notes, and discussion of current issues. g. Support Little Fire Ant and/or invasive species research or extension project(s). Hawaii Ant Lab (HAL), Organic Treatment for Little Fire Ants: The Little Fire Ant is a destructive pest affecting agricultural producers and residents of Hawaii, and certified organic farmers and residents have no viable organic control options. This project will investigate options that meet Organic Materials Review Institute requirements for use of products by certified organic farmers. Represented the County of Hawaii on the Big Island Invasive Species Committee and reported on County activities and concerns regarding invasive species. h. Develop a system of support to keep the County's agricultural website up to date and useful for a wide range of agricultural interests. Scheduled two meetings a month to go over latest developments and enter updates into the website. i. Explore and support new and/or alternative opportunities for economic development for commodity growth. University of Hawaii,Tea Variety Release for Hawai`i 2017-18: Tea has a strong potential as a new crop in Hawaii. This project will release another variety of tea for commercial production and offer Tea 101: Propagation workshops so the producers may increase their planting material. Final Status Report on Program Objectives for FY 2017-18 5 RESEARCH & DEVELOPMENT AGRICULTURE Represented the Mayor on the Big Island Resource Conservation and Development Council,which support projects that impact agriculture, the environment and economic development. Served on the Real Property Tax Working Group and participated in the review of agricultural land classifications,tax categories and discussion on possible adjustments to support the agricultural sector. Final Status Report on Program Objectives for FY 2017-18 6 RESEARCH & DEVELOPMENT TOURISM 1. Increase the reach of the annual Hawai`i Island Tourism Marketing Plan through advertising and promoting direct air service to Hawai`i Island, increasing Conventions, Meetings and Incentives (CMI)bookings, and increasing outreach to Kama`aina visitors, and targeted international and niche markets. In partnership with the Island of Hawaii Visitors Bureau (IHVB), the following Hawaii Island Visitor Industry Promotions initiatives were completed: a) Expansion of direct air service to Hawaii Island: The Hawaii Island Showcase was presented in cities that support direct access points for airlift to Kona; social media marketing and crisis public relations campaigns were carried out in main feeder cities; and inaugural flight celebrations were hosted for the Japan and Alaska/Virgin Airlines. b) Coordinated Meetings and Conventions Incentives: The Mahalo Money Program incentivized twenty-one groups to book 19,297 room nights with over$19MM in estimated economic impact. Site inspection support was also provided to six familiarization tours (FAMS) and international programs. c) Sustainable Tourism Campaign: The Island of Hawaii Pono Pledge Campaign was created to educate and encourage residents and visitors to be safe, responsible and respectful while on the Island of Hawaii. The campaign objectives are to generate awareness of the Pono Pledge,foster "pono ambassadors," secure 10,000 signatures within one year of launch, and to position the Island of Hawaii as a leader in responsible tourism. d) Targeted International and Niche Market Visitor Outreach: Media support was extended for fifteen FAMS and international programs; a special FAM for local Japanese wholesalers to showcase the Hilo and Pahoa areas during the recent volcanic activities, assisted with message mitigation and to regenerate day trips and the overall Japan market to the Island of Hawaii; sponsored the 2017 IRONMAN World Championship Race for marketing assets; created the Island of Hawaii Golf Guide and website; supported the annual Golf Tournament of the Amer-Ari Intercollegiate event; supported the LEI workforce development program for youth; and supported the Hawaii Kuali`i Festival. Sponsored advertising of Hawaii Island products, activities, services and programs on KFVE live web streams of the 2018 Merrie Monarch Festival. Final Status Report on Program Objectives for FY 2017-18 7 RESEARCH & DEVELOPMENT TOURISM 2. Support island-wide economic development, community driven activities through support of at least 20 festivals, ongoing tourism activities, sporting events and projects that build community, and improve the visitor arrival experience through the annual Hawai`i Tourism Authority(HTA) Community Enrichment Program (CEP), Kukulu Ola(cultural) Program, and the Aloha `Aina(Natural Resources) Program, and the Research and Development(R&D) Economic Development Grant. Monitored four 2017-18 department Innovation Grants that included the Hilo and Kona Pier Greeting Programs,Hilo Gateway and Aloha Ambassador Program, and the Arrivals and Departures program for Visitors Experiencing Adversity. Evaluated twenty-six HTA CEP,Kukulu Ola and Aloha `Aina programs such as Hands On History at the Kona Coffee Living History Farm, Hula Arts at Kilauea, and Mauna to Mauna Ultra Footrace, the Hawaiian Monk Seal Conservation and Education Program,Ki Tours at Kauhale and the Hawaiian Cultural Center of Hamakua. 3. Support at least five opportunities, by June 2018,that: a. Build capacity of visitor industry employers/employees and HTA CEP,Kukulu Ola, Aloha `Aina, and R&D award recipients; Monitored the "Nonprofit Development Program" contract through which two workshops on "Best Practices in Planning for Financial Sustainability" and "Best Practices in Succession Planning"were offered to forty-three nonprofit organizations,the majority of which represented the Tourism Industry. Partnered with HTA to offer four workshops on the following topics: maximizing non-sponsorship revenue; social media, marketing and media relations; building a successful volunteer program; evaluations and economic impact studies; improving and controlling the attendee experience; sponsorship service; administration and project management; and operations and risk management. Twenty-three festival and event managers/nonprofits and programs attended these workshops,five of which are working towards the International Festivals and Events Association's Certification in Festivals and Events. Final Status Report on Program Objectives for FY 2017-18 8 RESEARCH & DEVELOPMENT TOURISM Partnered with C1imbHl to offer the Leadership Exploration Inspiration (LEI) program to ten high schools island wide. LEI is a customized overnight program that exposed forty Hawaii Island students to jobs in the hospitality industry, provided youth leadership training, and connected them to mentorship opportunities with trained "LEI alaka`i." b. Support efforts to assist local businesses and producers to better connect their products, services and activities to visitors and the industry; Technical assistance was provided to twenty-four non-profit organizations such as the: Kona Tahiti Fete, Friends of NELHA, Hawaii Island Pacific and Asian Cultural Celebration, Mauna 2 Mauna Ultra Footrace,Native Hawaiian Health and Wellness Festival,First Friday Parties,Visitor Center at the Hilo Airport, Laupahoehoe Train Museum, and East Hawaii Cultural Center. Topics included: Event development/management, sponsorship, applying for HTA funds, and pre- and post-arrival marketing strategies. Partnered with the Native Hawaiian Hospitality Association (NaHHA) to provide two Entrepreneurial Development workshops on the following topics: Business Insurance, Financial Fitness and Business Planning,Public Relations,Marketing and Social Media,Networking and Membership, County Resources and Programs, and HTA and NaHHA Programs. Forty- two organizations and entrepreneurs attended these workshops. c. Support visitor safety efforts. Monitored the VASH Hawaii Island's "Arrivals and Departures Program for Visitors Experiencing Adversity" contract through which over 1,200 visitors in crisis were assisted, monthly in-service trainings were provided to five police stations and seven hotels, and a visitor and ocean safety campaign was implemented. Participated in quarterly Hawaii Island Safety and Security Professionals Association and Kona International Airport meetings. Partnered with county and state departments to identify options: a) that address resident/visitor safety and illegal vending issues at the Kalapana lava viewing area; and b) for safe lava viewing in lower Puna. Final Status Report on Program Objectives for FY 2017-18 9 RESEARCH & DEVELOPMENT TOURISM d. Support efforts to recognize and share Native Hawaiian culture and history with Hawaii Island visitors, industry groups and communities: The HTA's Mae`ma 'e Guide and cultural resources websites were shared with all sponsored program,festival and event coordinators to ensure Hawaiian place names are correctly spelled and diacritical marks are used appropriately. All contractors, potential grant applicants, and interested nonprofit and community groups were informed of these resources at the contractor's workshop, capacity building events and in technical assistance sessions. e. Support training and integrated programs on Native Hawaiian culture and history. In partnership with NaHHA and Destination Hilo, nine trainings on topics such as Ho`okipa,Aloha,Kuleana, Olelo Hawaii,business and history/culture, and a FAM tour of businesses relevant to tourism were offered in Hilo and Kona. A total of 231 individuals representing businesses, nonprofits, community groups and volunteers participated. f. Support capacity building efforts for existing and new cultural festivals, events and programs that promote authentic Hawaiian culture. In partnership with HTA, a workshop on maximizing non-sponsorship revenue and social media budget development, building a successful volunteer program, surveys, evaluations and economic impact studies and improving and controlling the attendee experience were offered to existing and new cultural festivals, events and programs that promote authentic Hawaiian culture. A total of eighteen nonprofit groups and for-profit entities attended this workshop. Final Status Report on Program Objectives for FY 2017-18 10 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 1. Administer the joint State/County Enterprise Zone program and increase business participation by ten percent. Promotion and dissemination of information to Hawaii Island businesses resulted in a total of 70 businesses now participating in the State of Hawai`i's program,with tax incentives available to qualified businesses. Informational presentations were made at The Kohala Center's New Farmer Expo and the Hilo County Farm Bureau's Annual Meeting. 2. Provide funding and/or technical assistance to three projects to build Hawai`i Island's science and technology sector, including research, education and methodologies across various industries. a. Department of Education Kea'au High School Cougar Tech,Air Conditioning System Autonomous Cleaner: Funding was provided for the invention of a robotic device that will enter the school's air conditioning system to survey the internal conditions and clean the ducts of dust, dirt and mold. b. Multi-Purpose Manufacturing Advance Development Enterprise (MMADE in Hawaii) renamed Innovation & Manufacturing Center(IMC): In 2015, the Hawaii State Legislature appropriated $8.5 million and another$3.5 million in 2018,to build a manufacturing facility in support of establishing new business opportunities. A working group of government, business and community leaders have established goals for the facility, identified uses and are in the design phase of the facility. Tentative sector use will include innovation, astronomy, aerospace and agriculture. c. An inaugural event of the Hawaii Exploration Expo called HET offered students an opportunity to turn their innovative ideas into a business concept and participate in hands-on science activities including space exploration, robotics,virtual reality, marine biology and more. d. Friends of NELHA's 8th Annual Ocean Energy and Economic Development Symposium & Workshop: Funding was provided for presentations from a variety of researchers and tenants at NELHA and to enable in-depth discussions between the United States and Japan Ocean Thermal Energy Conservation Working Groups,the Hawaii-Okinawa Clean Energy Corporation and other interested entities. Final Status Report on Program Objectives for FY 2017-18 11 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT e. Participated in the planning and development of the Hawaii Community College's Drone Program that focuses on drones that do not require licenses to fly. 3. Provide funding and/or technical assistance to two organizations for business economic development projects. a. Oahu Economic Development Board,Hawaii Green Growth Aloha+ Challenge Measures Project: Funding was provided to support the development of smart sustainable communities, a green workforce and the education goals of the on-line, open-ended data platform,Aloha+Challenge Dashboard. b. Assisted State of Hawaii Department of Business Economic Development& Tourism (DBEDT)with Hawaii County's five Opportunity Zone census tract nominations. The Opportunity Zone program was signed into law on December 22,2017 to provide incentives for investors to re-invest unrealized capital gains in exchange for temporary tax deferrals,which will provide capital to low-income communities. c. Assisted representatives of Chongming Island (District) government, the largest district in Shanghai with a population of more than 25 million and an established Sister City relationship with Hawaii County. Chongming Island will host a Flower Expo in 2021 that is the largest flower show in Asia and would be a potential growth and for the County's visitor and agricultural sectors. d. Cho Global Natural Farming Hawaii,Fire Weed Eradication and Pasture Rehabilitation Pilot Project: Funding was provided to test the shifting soil biology from bacterial dominant environment to a fungal dominant environment to eradicate Madagascar Ragwort, also known as Fire Weed, which is deadly to grazing animals. e. Coordinated funding on behalf of the Hawaii Department of Agriculture for the North Kohala Community Resource Center to control coqui frogs within the district to protect North Kohala plant nurseries, an expanding tourism industry and the community's peace and quiet. Final Status Report on Program Objectives for FY 2017-18 12 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 4. Partner with and/or fund two organizations on workforce development initiatives or projects. a. Ku'ikahi Mediation Center,Tools to Transform Conflict Skills-Building Training Series: Funding was provided to support professional development courses in collaborative problem-solving and conflict transformation. The workshop series included: 1) Strategies for conflict management; 2) Enhance interpersonal skills for workplace interactions; 3)Increase emotional intelligence and self-management; and 4) Promote collaborative skills and civil work environments. b. Work Hamakua: Active participation in a workforce initiative to link unemployed and youth with job training and education for an emerging forest product industry. c. Multi-Purpose Manufacturing Advance Development Enterprise (MMADE in Hawaii) renamed to Innovation & Manufacturing Center(IMC): Active participation in a working group seeking to identify businesses that would benefit from and/or be willing to engage in workforce training and development in collaboration with the Hawaii Community College and other technical resource entities. 5. Provide funding to six Soil and Water Conservation Districts (SWCD)to prepare conservation plans to preserve essential land and water resources and ensure compliance with the Grubbing and Grading ordinance. Soil and Water Conservation Districts received grants for staff support to prepare and update conservation plans, perform site visits to provide conservation education and assistance,implement conservation practices relating to sediment and erosion control and perform outreach activities at $50,000 per district. Final Status Report on Program Objectives for FY 2017-18 13 RESEARCH & DEVELOPMENT ENERGY 1. Plan and implement renewable energy projects for County of Hawai`i. Support was provided to the Natural Energy Laboratory of Hawaii Authority (NELHA) in its development of renewable energy projects,including a hydrogen fueling station and Ocean Thermal Energy Conversion. 2. Identify and implement energy efficiency projects to reduce energy expenses. Historic Alii Drive Exterior Lamp Project: A consultant designed high- efficiency light-emitting diode (LED) lamps for installation on historic lamp posts. Interior Lamp Audit: A consultant conducted an efficiency audit of the County's interior lighting. County of Hawaii Exterior Lighting Ordinance: A consultant was contracted to prepare an exterior lighting ordinance to reduce energy consumption. A Participant Agreement was executed with Hawaii Energy for Continuous Energy Improvement with the goal of maximizing the County's utilization of energy efficiency technologies and rebates. Support was provided to the Department of Public Work's in its review of the revised Energy Code. 3. Plan and implement Civil Defense/Resiliency Projects for County of Hawai`i. There was no new activity this reporting period. Principle responsibility for energy resilience lies with the Civil Defense Agency and Hawaii Electric Light Company. 4. Identify energy projects with high Return-on-Investment(ROI). A summary portfolio was prepared of proposed County energy projects with a high ROI. . A consultant was engaged to submit a joint,three-County application for a federal FY2018 Low or No Emission (Low-No) Grant and $1.5 million was awarded. Final Status Report on Program Objectives for FY 2017-18 14 RESEARCH & DEVELOPMENT ENERGY A consultant was engaged to analyze and recommend fueling and fleet replacement options for the Mass Transit Agency. A grant was awarded to develop a shared use mobility roadmap for Hawaii County. 5. Respond to future energy dockets at the Public Utilities Commission. With support from Arizona State University,which is on contract to provide technical assistance for the County's energy advocacy work at the Public Utilities Commission, the County: filed comments on a draft Grid Modernization Strategy; filed to intervene in the Integrated Grid Planning (IGP) docket; intervened in the Performance-Based Regulation (PBR) docket; and filed comments on the Electrification of Transportation Roadmap. Final Status Report on Program Objectives for FY 2017-18 15 RESEARCH & DEVELOPMENT RESOURCE CENTER 1. Provide assistance for and/or support at least two small business workshops that will help local business owners with one or more of the following subjects: business planning; social media marketing; succession planning; government contracting; and exporting. a. Provided funding to The Kohala Center for its "Business Development, Capitalization, and Technical Assistance for Farmers and Small Agribusiness in Hawaii County" project. When fully implemented the project will deliver technical assistance in business planning, accounting, recordkeeping, capitalization strategies,production planning,and help with loan and grant applications. At least 50 farmers, cooperatives, and small- scale food businesses will receive assistance and attend workshops. In addition, at least$100,000 in loan and grant funding will be secured for clients in the County. b. Provided funding to the University of Hawaii for the Big Island Invasive Species Committee's "Building Private Sector Capacity to Control Little Fire Ants in Hawaii County" project. This project seeks to address the shortage of Little Fire Ant control services island-wide by creating a simple training program for landscape businesses. The goal is to train at least 50 providers and result in at least 24 businesses that offer this new service. An online video will extend the training's impact and availability in the future. c. Completed a FY 2016-17 contract with the Ku'ikahi Mediation Center for its "Tools to Transform Conflict: Trainings to Ensure Business Success" professional development series. A total of 365 people attended workshops designed to give employers and their staff members the skills to develop healthy corporate cultures and avoid the high costs of workplace conflict. 2. Provide assistance to at least 35 small businesses/prospective business owners per month. Responded to 432 requests for business assistance, averaging 36 per month. Final Status Report on Program Objectives for FY 2017-18 16 RESEARCH & DEVELOPMENT RESOURCE CENTER 3. Host monthlyBusiness Action Center Resource Days in collaboration with the Department of Commerce and Consumer Affairs and other state and county agencies. The Department hosted monthly Business Action Center Resource Days one day per month in the West Hawaii Civic Center office and two days per month in Hilo.A total of 234 business owners were served. This total is included in the 432 requests for business assistance received above. 4. Conduct at least two small business outreach events in collaboration with USDA Rural Development and other federal and state agencies that provide business assistancero rams. p g No events were hosted during this period due to position vacancies. 5. Convene quarterly meetings of Hawai`i Island's small business-support organizations to share best practices, assess effectiveness of current initiatives, and inform the creation of new business development programs. The Economic Development Collaboration - a community of small business support organizations - met six times to discuss the needs of entrepreneurs and established businesses. Members include representatives of the Resource Center,East and West Hawaii Small Business Development Centers,Hawaii Technology Development Corporation,The Kohala Center, and the Kona- Kohala Chamber of Commerce. The group has identified the complex regulatory fields as a critical issue facing small businesses and plans to develop • guidance to assist business owners in navigating through the wide variety of permits and licenses needed to open and operate businesses. Hawaii County Entrepreneurship Program Cohorts 1. Convene at least two cohorts during the fiscal year. The Hawaii County Entrepreneurship Cohort Program was discontinued, but the course materials are being reformatted in preparation for making them publicly available. Final Status Report on Program Objectives for FY 2017-18 17 RESEARCH & DEVELOPMENT RESOURCE CENTER Kona Street Eats 1. Provide assistance in managing vendor permits and permit payments, technical support in managing its social media marketing and identify the needs of the potential food truck industry and collaborate in moving forward to a self-sustaining and self-managing industry. The one-year Kona Street Eats pilot project ended September 2017 based,in part, on guidance from Corporation Council. Economic Research and Outreach Program 1. Publish the 2016 Hawai`i County data Book by March 2017. Launched the County of Hawaii Data Portal, a regularly updated web portal of economic and demographic data created for the department by the Economic Research Organization at the University of Hawaii(UHERO). Portal address is https://data.uhero.hawaii.edu/coh/#/ 2. Compile monthly economic statistics for Hawai`i Island and publish online and disseminate to mailing list. Economic statistics were compiled monthly and made available for download from the Public Documents section of the County Website. 3. Provide data assistance to county departments and the general public. The Resource Center responded to at least 243 requests for information and data and 43 requests for grant information during this period. To enhance its knowledge management system, the Resource Center began a Library Modernization Project in which the Department's collection of 1,672 volumes was cataloged in a new web-based portal. The new online catalog will make it simple for other county agencies to search for and access documents of importance to the County that are otherwise unavailable in other collections. Final Status Report on Program Objectives for FY 2017-18 18 RESEARCH & DEVELOPMENT RESOURCE CENTER 4. Manage the eCivis Grant Network program. The Resource Center continued to enroll organizations in the eCivis Grants Network program through December. The Department opted out of renewing the subscription to this service in calendar year 2018 due to a change in terms and pricing. To provide an ongoing program of grant information, GrantStation services were procured to host the grant search and grant training portal on the new Hawaii County Grant Connection website: https://www.hawaiicountygrantconnection.com/. Any resident of or organization serving Hawaii County may enroll for free access. 5. Support and manage the Hawai`i Green Growth Aloha+Challenge dashboard development In collaboration with the Planning Department,the Deputy Director provided feedback on the "Smart Sustainable Communities" component of the Aloha+ Dashboard. Staff also supported development of the"Green Workforce and Education" component of the dashboard by providing information about and referrals to agencies advancing workforce development in Hawaii County. The Deputy Director also attended a workshop focused on the refinement of workforce development indicators in preparation for completing the dashboard. Through the County's partnership with Hawaii Green Growth, the Mayor was invited to an event commemorating the completion of the Hokule'a's Malama Honua Voyage,where he secured the commitment of the President of the General Assembly of the United Nations to help establish Mauna Kea as a global symbol of learning, conservation, and peace. Oahu Economic Development Board,Hawaii Green Growth Aloha+Challenge Measures Project: Funding was provided to support the development of smart sustainable communities, a green workforce and education goals of the Aloha+ Challenge Dashboard an online open-data platform. This project will collect and disseminate information as well as promote cross-sector collaboration that will address clear needs in green workforce and education. Final Status Report on Program Objectives for FY 2017-18 19 RESEARCH & DEVELOPMENT RESOURCE CENTER 6. Manage the Department of Research and Developments web pages and public documents. Current department web content is maintained at: http://www.hawaiicounty.gov/research-and-development/. 7. Manage the.Department's annual Economic Development Grant Request for Proposals program. Responsibility for the management of the annual grant program was moved to the department administration. An assessment of program was completed for FY 2017-18 and an updated Innovation Grant program was launched for FY 2018-19. 8. Provide technical support to the island wide public-private Partners in Prosperity economic development planning project. The Resource Center hosted one Partners in Prosperity meeting and provided data and information resources as requested. Participants in the group include representatives of the Hawaii Island Chamber of Commerce,Japanese Chamber of Commerce and Industry of Hawaii,Kona-Kohala Chamber of Commerce,Hilo-Hamakua Community Development Corporation, and the University of Hawaii at Hilo. 9. Track and report the progress on the Hawai`i County Comprehensive Economic Development Strategy up date for 2016. The Resource Center is developingan evaluation framework based on the indicators outlined in the Strategy drafted by the Hawaii Island Economic Development Board. Social Economic Development Program 1. Collaborate with community leaders to identify social economic community-based needs. The Resource Center is collaborating with Hawaii Community College, Department of Health, Blue Zones, Office of Housing and Community Development and Hawaii Alliance for Community Based Economic Development on a Collective Impact project aimed at decreasing poverty. Final Status Report on Program Objectives for FY 2017-18 20 RESEARCH & DEVELOPMENT RESOURCE CENTER 2. Support at least one project that promotes social economic growth. a. Provided funding to the Kailua Village Business Improvement District for a portion of its "Historic Kailua Village Gateway" project. This project is the first of four planned gateways that will provide a positive first impression of the community and encourage business sector growth in Historic Kailua Village. b. Completed a FY 2016-17 contract with Destination Hilo for its "First Friday Downtown Hilo Hawaiian Culture Program." This project was designed to augment Hilo's First Friday program which serves to create a vibrant gathering place that attracts residents and visitors to Downtown Hilo. c. Supported a project to increase enrollment in the federal Supplemental Nutrition Assistance Program (SNAP) among populations eligible but unserved. This project is led by Community First and the Blue Zones Project; collaborating partners also include The Food Basket,Department of Health,Department of Human Services, and Hawaii Community College. d. Collected and processed 437 Preliminary Damage Assessments for Business and Commercial Enterprises, following the Kilauea Eruption in May and June. The results of these reports aided the County's efforts to secure additional federal funding for individual assistance. Final Status Report on Program Objectives for FY 2017-18 21 RESEARCH & DEVELOPMENT FILM 1. Build the reputation of and expose Hawai`i Island locally, nationally, and internationally as a uniquely outstanding location for media production: a. Maintain a comprehensive and current directory of media industry contacts and local production resources. The Film Office website directory was updated to include new crewmembers and production resources on the island. b. Maintain the film website with current content. New content was added to the crew and public resources directory and location library.Fifteen new stories were added to the "News & Events" page. c. Maintain the film office social media presence on Facebook, Twitter and Instagram with current content for promotion and networking. New content was posted to all social media platforms (Facebook,Twitter and Instagram) on a weekly basis. The content promoted the county as a place for production as well as showcasing film and TV shows produced on the island. Social media followers continue to grow. d. Using the LocationsHub tool, update and expand photo library to include at least five new albums to market and share. Six new locations were added during the fiscal year. e. Research, engage,recruit and host visiting filmmakers and content creators to explore ways to raise the profile of the island and attract additional production. Met with at least four film makers in person or by phone to discuss locations and filming on the island. f. Support, facilitate and/or participate in four scouting tours or meetings with location scouts,producers, studio executives, or independent filmmakers. Six locations were scouted and met with four filmmakers in person or by phone. Final Status Report on Program Objectives for FY 2017-18 22 RESEARCH & DEVELOPMENT FILM g. Provide four presentations to local high schools or colleges, businesses or community groups to share information about the production industry on Hawai`i Island. Two presentations were made,including one to a tourism industry group and the other to a Rotary Club. The Film Commissioner also participated in the UH Hilo Media Day as a speaker and presenter. In addition, the Film Commissioner participated in a panel discussion broadcast on Na Leo TV to discuss the state of the industry as a result of the new cap on the state's film tax credit program. h. Support and/or attend at least four film festivals, conferences, or trade shows to promote production on Hawai`i Island and provide network opportunities for filmmakers. The Film Office promoted both the Hawaii International Film Festival and Waimea Ocean Film Festival using social media posts and the film office website. The Film Office provided a grant to the Hawaii International Film Festival to enhance marketing of the festival and increase local attendance. The Film Commissioner attended HawaiiCon to evaluate the event and connect with filmmakers in attendance and participated in the UH Hilo Media Day. i. Provide"on-island" support and resources, including but not limited to permitting, industry referral and support services to industry professionals. Issued 120 permits to allow filing within County parks and handled 311 inquiries from industry professionals. The Film Office also supported and funded several workforce development initiatives across different creative industry sectors. The Visiting Artist Program held workshops focusing on working as a production assistant, acting and producing in the film/television industry. The County partnered with the state's Creative Lab Hawaii to hold a two-day Transmedia Ideation Workshop where entrepreneurs with an idea, book, short story, short film or other concept received coaching on how to turn their content into a media property. 2. Identify, film and document at least five locations to "showcase" and promote Hawai`i Island. Six new locations were photographed and documented in the fiscal year. Final Status Report on Program Objectives for FY 2017-18 23 RESEARCH & DEVELOPMENT FILM 3. Collaborate with and educate public,private and government organizations including but not limited to the Film Offices of the Hawaiian Islands (FOHI), the Hawai`i Film and Entertainment Board (HFEB),the Hawaii International Film Association (HIFA),the Association of Film Commissioners International (AFCI),the Island of Hawaii Visitors Bureau (IHVB), Hawai`i Island Chambers of Commerce, Kona- Kohala Chamber of Commerce,the Japanese Chamber of Commerce, etc. to participate and support programs and initiatives consistent with the direction outlined and supported by the key statewide industry film groups. Participated in four meetings with FOHI and HFEB jointly to discuss strategies for modifying the State film tax credit during the 2018 Legislative Session and other state-wide industry issues. Participated in three meetings with FOHI to discuss joint marketing opportunities and strategies. Met with and presented an overview of the island's film sector to the Kona Mauka Rotary Club and a tourism industry group. Coordinated with Creative Labs Hawaii on hosting and funding a creative industries workshop in 2018. Also participated in a meeting to discuss the results of a study on the Performing Arts Sector on Hawaii Island. Final Status Report on Program Objectives for FY 2017-18 24 RESEARCH & DEVELOPMENT IMMIGRATION 1. Expand the service of the Immigration Office, which currently provides family-based immigration assistance,to include business and employment-based visa: a. Design a County of Hawai`i Immigration Information pamphlet that describes its services by June 2018. Immigration Information Pamphlet: Created, designed, and completed a pamphlet outlining the services and contact information available to Hawaii County residents. Distributed pamphlets at outreach events throughout the island and to office walk-ins. b. Seek grant opportunities for immigration services available from USCIS and State government. Citizenship and Assimilation Grant Program: The U.S. Customs and Immigration Services (USCIS) offers two competitive grant opportunities. Efforts were launched to explore the suitability of the grant program for citizenship education and training to provide direct citizenship preparation services to lawful permanent residents. The maximum amount of a two-year grant award is $250,000. The development of a curriculum is being explored • to meet the grant requirements; i.e.,teaching citizenship classes. c. Initiate communication and opportunities to service immigration business and/or employment needs. I-9 Employment Verification: Provided information session on acceptable documents for I-9 form to local employers including plant nurseries, restaurants and tour operators. Form I-9 and I-765 Employment Authorization Documents: Provided one- on-one session with immigrant employees on understanding the requirements of and completion of Form I-9 and Form I-765 Employment Authorization Document(EAD) for renewal, replacement or new application. E-Verify & SAVE: Attended a national teleconference to learn more about the USCIS Verification Division's E-Verify and Systematic Alien Verification for Entitlements (SAVE) Programs for the Freely Associated States (FAS) communities of Palau,Republic of Marshall Islands, and Federated States of Micronesia. Final Status Report on Program Objectives for FY 2017-18 25 RESEARCH & DEVELOPMENT IMMIGRATION d. Provide quarterly"Welcome to the US" sessions for newcomers on community resources and services. New Immigrants Information: Provided information and resource lists to newly arrived immigrants to the County of Hawaii. Referrals to Other County Resources: Referred new immigrants to service provider agencies such as Goodwill Industries and Catholic Charities for employment services and acculturation trainings. 2. Expand community outreach programs and services to assist immigrant communities in accessing community resources, services and events of cultural awareness: a. Work with other Consular Offices to provide outreach services in Hawai`i County. The Immigration Office served as the lead to organize consulate outreach services to Hawaii Island. Philippine Consulate: The Consulate outreach teams from Philippines provided services such as Passport Renewal; Notary Services; Authentication of Documents; Reports of Birth and Marriage; Dual Citizenship; and answered questions and concerns on matters related to consular services. Mexican Consulate: Assisted with coordinating the upcoming October 2018 consular outreach scheduled in Kona with the Mexican Consulate from San Francisco. Honduras Consulate: Continued discussions to increase community outreach including assisted in organizing the first ever Honduras Consulate outreach, as more and more Honduran citizens are requesting for consular service. Federated State of Micronesia (FSM) Consulate: Continued to serve as the liaison between the citizens of the Federated States of Micronesia in Hawai'i County and the FSM Consulate in Honolulu. Assist with renewal of passports,I-9 issues, birth certificates, Powers of Attorneys,travel documents, etc. Final Status Report on Program Objectives for FY 2017-18 26 RESEARCH & DEVELOPMENT IMMIGRATION Republic of Marshall Islands Consulate: Continued to serve as the liaison for citizens of the Marshall Islands with the Marshallese Consulate on Oahu. Assist with renewal of passports,I-9 issues, birth certificates, obtaining documents from Marshall Island,travel documents, etc. Consulate Outreach: Initiated efforts to invite the consulates of the Thai, Vietnam and El Salvador governments in providing consular outreach in Hawaii County as there are an increasing number of immigrants residing here who are requesting consular assistance. b. Resume community awareness on domestic violence in the immigrant communities. Faith Alliance Against Slavery: Participated with Faith Alliance Against Slavery and Trafficking(FAAST)justice webinar to present on the topic: The Connection Between Immigration,Refugees and Human Trafficking and How You Can Make a Difference. Ating Bahay: Assisted Ating Bahay with organizing a "talk story" session with Filipino college students from University of Hawaii at Hilo and Hawaii Community College to learn skills on how to prevent domestic violence and to understand the multiple and conflicting cultural and social issues that occur when there is violence in the family. Domestic Violence: A new immigrant family experiencing domestic abuse contacted the Immigration Office and was subsequently directed to Child & Family Services and Hale Ohana Women's Shelter for professional assistance in meeting their needs. • Final Status Report on Program Objectives for FY 2017-18 27 This page intentionally left blank H!GMWAY FUND PUBLIC WORKS TRAFFIC DIVISION Existing Maintenance Signals & Streetlights 1. Maintain 1% or less signal light failure rate. o Performance measurement: actual against 1% goal. • Repaired all traffic signal failures Traffic Signs & Markings 1. Restripe or install 250 line-miles per year (total of 1,000 line-miles over four year maintenance cycle)to address retro reflectivity. o Performance measurement: actual against 250 line-miles per year goal. • Actual: 49.9 miles of 125 miles or 40% 2. Maintain or install 2,900 signs for retro reflectivity maintenance program. o Performance measurement: actual against 2,900 signs maintained or installed per year goal. • Actual: 1,257 of 1,450 signs fabricated or 87% • New installations: 301 Improvements Signals & Streetlights 1. Connect 15 signals per year to Traffic Command Center. o Performance measurement: actual against 15 signals installs per year. • Actual: 15 intersections connected 2. Upgrade five crosswalks per year. o Performance measurement: actual against five crosswalks per year goal. • Actual: 0 upgrades (1 new installation.) Safety 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100% completion. • Actual: 34 of 37 complaints processed or 92%. Six Month Progress Report on Program Objectives for FY 2018-19 1 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacing program and resurface a total of 20 miles. Resurfaced 11.03 miles* of various County roads: South Hilo 3.70 miles North Hilo/Hamakua 1.32 miles North/South Kona 3.81 miles Puna 2.20 miles *Includes Roads In Limbo and shoulder improvements. South Hilo completed work on Kamehameha Avenue from Ponahawai to Shipman Street, on Kino`ole Street from Kawili to Kamana Street and the downtown Hilo Parking lot. Hamakua worked on old Mamalahoa Highway from Mauna Loa Street to just above Palikekua Street. North Kona worked on various roadway sections from Kona Hospital to Teshima Restaurant, and on Kealaka`a Street fronting Kealakehe Elementary School. South Kona completed various roadway sections on old Mamalahoa Highway from Choice Mart to the Napo`opo`o intersection and from Konawaena Elementary to Kona Hospital road. 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per operator/equipment per workday and the goal of a five-week cycle per district. For the fiscal year 2018-2019, our grass cutting cycles are as follows: South Hilo 3 to 6 weeks North Hilo/Hamakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka`u 5 to 6 weeks Puna 2 to 6 weeks • Six Month Progress Report on Program Objectives for FY 2018-19 2 PUBLIC WORKS TRAFFIC DIVISION Existing Maintenance Signals & Streetlights 1. Maintain 1% or less signal light failure rate. • Performance measurement: actual against 5% goal. • Actual: 0.02% failure rate or 99.98% operational. Traffic Signs & Markings 1. Restripe or install 250 line miles per year(total of 1,000 line miles over four year maintenance cycle)to address retro reflectivity. • Performance measurement: actual against 250 line miles per year goal. • Actual: 248.6 of 250 miles striped or 99.44%. 2. Fabricate 2,300 signs for sign retro reflectivity maintenance program. • Performance measurement: actual against 3,150 signs fabricated per year goal. • Actual: 3,176 of 2,300 signs fabricated or 138%. 3. Maintain or install 2,900 signs for retro reflectivity maintenance program. • Performance measurement: actual against 2,900 signs maintained or installed per year goal. • Actual: 3,844 of 2,900 signs replaced or installed or 133%. Improvements Signals & Streetlights 1. Connect 15 signals per year to Traffic Command Center. • Performance measurement: actual against 15 signals installs per year. • Actual: 20 of 15 signals installed or 133% completion. 2. Upgrade five crosswalks per year. • Performance measurement: actual against five crosswalks per year goal. • Actual: four of five crosswalks upgraded or 80% completion. Safety 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100%completion. • Actual: 61 out of 69 complaints processed or 88%. Final Status Report on Program Objectives for FY 2017-18 1 PUBLIC WORKS HIGHWAYLL MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacing program and resurface a total of 20 miles. Resurfaced 12.70 miles* of various County roads: South Hilo 3.50 miles North Hilo/Hamakua .70 miles North/South Kohala 1.00 miles North/South Kona 1.50 miles Ka`u 1.80 miles Puna 4.20 miles *Includes Roads-In-Limbo and shoulder improvements. South Hilo completed work on Waianuenue Avenue, Kilauea Avenue (near 4 mile bridge),Rubbish Dump Road, and Haili Street; Hamakua completed work on Old Mamalahoa Hwy(Ahualoa); North/South Kohala worked on Kamamalu and Kapaau Roads; North/South Kona worked on Konawaena Road,Henry Street, and Alahou; Ka`n worked on shoulders on South Point Road; Puna worked on Government Beach Road and Ala`ili Road 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per operator/equipment per workday and the goal of a five-week cycle per district. For FY 2017-18, our grass cutting cycles were completed as follows: South Hilo 3 to 6 weeks North Hilo/Hamakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka`n 5 to 6 weeks Puna 2 to 6 weeks Final Status Report on Program Objectives for FY 2017-18 2 SEWER FUND ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 1. Start the construction renovation of the Pua Sewage Pump Station(SPS)to mitigate pressure surge in the force main; replace valves and electrical switchgear; and improve the odor control system components. Additional necessary repair work was identified and has delayed construction. Project continues in the design mode to address major corrosion issues, cracked pump foundations, non-compliant electrical system,wet well repair, and remote control system (SCADA). 2. Continue the initiated construction of the force main replacement at Lanihau, Hale Halawai and Keopu SPS. Design for the Lanihau SPS force main replacement was completed. Construction is scheduled for end of FY2018-19 or early FY2019-20. Design was not yet initiated for Hale Halawai and Keopu SPS due to higher priority projects. 3. Secure site and begin the design for a new wastewater treatment plant for the Na`alehu Large Capacity Cesspool (LCC)Replacement project. Site evaluation continued to take place so design for the new wastewater treatment plant has not begun. 4. Secure site and initiate design of a new wastewater treatment plant for the Pahala LCC Replacement Project. Final site selection will occur after the EA process is complete. The draft EA comment period took place in December 2018. 5. Complete design and begin the construction for the R-1 Project that will upgrade the Kealakehe Wastewater Treatment to include treating the effluent to reuse water. Completed 60% design plans in December 2018. 6. Initiate construction of the Lono Kona Sewer Improvement District Project. Notice to Proceed was issued in December 2018. Contractor to work on submitting proposed construction schedule. Six Month Progress Report on Program Objectives for FY 2018-19 1 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 7. Implement sewer rate increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. Sewer rate increase proposal was finalized and submitted to County Council for placement on the agenda. • Six Month Progress Report on Program Objectives for FY 2018-19 2 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1. Continue to perform electrical assessments on various wastewater facilities to maintain compliancy with OSHA regulatory requirements. Completed assessments for the east side facilities. 2. Increase preventative maintenance efforts on electrical generators and energy transfer devices. Emergency generators and automatic transfer switches continue to be tested on a weekly basis to not only ensure they are operable, but to ensure early detection of problems. 3. Continue to implement procedures to maintain a required level of safety at the wastewater facilities to meet OSHA and HIOSH regulatory requirements. Job Hazard Analysis sheets describing types of required personal protective equipment for certain tasks were updated. Six Month Progress Report on Program Objectives for FY 2018-19 3 This page intentionally left blank • ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 1. Start construction upgrade of the Pua Sewage Pump Station(SPS). Design work for upgrade continues to progress. Additional items had been identified as requiring upgrade to meet current code requirements. Construction work is expected to begin sometime in FY 2019. 2. Initiate design of Pua Force Main pressure surge mitigation efforts. The pressure surge mitigation analysis was completed. Results are being used in the ongoing design work for upgrade of Pua Sewage Pump Station. 3. Identify site location and complete the design for a new wastewater treatment plant for the Na`alehu Large Capacity Cesspool (LCC) Replacement project. Public outreach activities were initiated. Work onthe preliminary engineering g and site selection efforts continue. Site location has not been finalized so design has not yet begun. It was determined that the environmental review process be completed prior to any land acquisition. 4. Initiate design of a new wastewater treatment plant for the Pahala LCC Replacement Project. Public outreach activities were initiated. The final Preliminary Engineering Report was completed with a proposed site identified. The environmental review process was initiated as a joint effort with the U.S. Environmental Protection Agency. The environmental review process will be completed prior to any land acquisition. 5. Complete design for the R-1 Project that will upgrade the Kealakehe Wastewater Treatment to include treating the effluent to reuse water. Design progress is at 30%. 6. Complete design for the Lono Kona Sewer Improvement District Project and initiate construction. Design was completed in September 2017 followed by agency reviews and necessary permit acquisitions prior to the start of the bid period. Construction bid documents went out in late December 2017. Construction is estimated to begin before end of 2018. Final Status Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 7. Continue construction of the North Kona Sewer and Reuse project in conjunction with the State DOT's Queen Ka`ahumanu Highway Widening Project—Phase 2. Aside from the final walk-through inspection, the installation of sewer and reuse pipes and all related items was completed prior to the end of fiscal year 2018. Completion of the Highway Widening project is estimated to occur in the fall of 2018. 8. Implement sewer rate-increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. The Department is working with a consultant to finalize a Sewer rate study to include proposed rate increases. The study is expected to be complete by end of 2018. Final Status Report on Program Objectives for FY 2017-18 2 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1. Continue to perform electrical assessments on various wastewater facilities to maintain compliancy with OSHA regulatory requirements. Electrical assessments began in June of 2018. 2. Increase preventative maintenance efforts on electrical generators and energy transfer devices. Routine preventative maintenance efforts continue. 3. Continue to implement procedures to maintain a required level of safety at the wastewater facilities to meet OSHA and HIOSH regulatory requirements. Procedures are under review. Final Status Report on Program Objectives for FY 2017-18 3 This page intentionally left blank 25 CEMETERY FUND PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank BIKEWAY FUND PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of five recreational districts by June 30, 2018. No bike activity was conducted during July to December 2018. Six Month Progress Report on Program Objectives for FY 2018-19 1 Th This page intentionally left blank PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of five recreational districts by June 30, 2017. No bike activity was conducted during this period. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank amr1.4 NOTIVOTATIFIVIO PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. Parks and Recreation did not conduct any roadside planting projects for the first half of FY 2018-19. 2. Continue to plant or replant a minimum of ten trees each year. No trees were planted for the first half of FY 2018-19. 3. Enhance and continue the existing Litter Pick-up along County Roads Program with the Highways Division of the Department of Public Works. Highway Maintenance Division continued trash collection services for Downtown Hilo and Kailua Village Business Improvement District receptacles in addition to trash pick-up as part of the Division's Roadside Maintenance Program. Trash bags are provided to volunteer groups for trash pick-up projects at other County roadsides. Six Month Progress Report on Program Objectives for FY 2018-19 1 ' I This page intentionally left blank PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. A beautification project took place with the trimming of trees at Banyan Drive. Planters were removed from the downtown Hilo area as requested by the Hilo Downtown Improvement Association. Parks and Recreation held beautification projects at Kuawa Park and Kurtistown Park. 2. Continue to plant or replant a minimum of ten trees each year. Two Gold trees were planted as part of a roadside beautification project at Kuawa Park. A roadside beautification project also took place at Kurtistown Park where eight Foxtail Palms, nine Hau and eight Hau Tri-Color trees were planted. 3. Enhance and continue the existing Litter Pick-up along County Roads Program with the Highways Division of the Department of Public Works. Highway Maintenance Division continued trash collection services for Downtown Hilo and Kailua Village Business Improvement District receptacles in addition to trash pick-up as part of the Division's Roadside Maintenance Program. When requested by volunteer groups, the Districts provide trash bags for the volunteer's use during their trash pick-up projects at other County roadsides. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank � J VEHICLE DISPOSAL\ FU ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned/derelict. The program received 1,053 Vehicle Incident Reports from the Hawaii County Police Department from July 01,2018 through December 31,2018. Of the 1,053 reports,334 of them were either duplicate reports, on private property, or towed by a private tow company. Tow requests wereissued to contractors to remove the vehicles for the remaining balance of 719 reports. Of the 719 reports,331 vehicles were removed from West Hawaii and 308 vehicles were removed from East Hawaii. The remaining balance of 80 reports,that were requested to be towed through the program,were not on location when the contractor arrived. 2. Utilize West Hawaii Sanitary Landfill facility as a strategic station to effectively manage the removal of vehicles in the North Kona and Hamakua Community. The West Hawai'i Sanitary Landfill was included in the Contract as a location for towing Contractors to utilize for impounding vehicles in the Kohala and Hamakua Districts. This has cut down on the amount of time it takes to tow vehicles to Kealakehe. 3. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. The AV program has submitted applications for permits for the Kealakehe,Hilo and Pu'uanahulu impound lots and has received a DOH permit for the Hilo impound lot and is working with the Planning Department to finalize permits for the other two sites. 4. Complete the remediation of the Kona Scrap metal facility. The Kona Scrap metal facility remediation project is about 90% completed and is now in the final stages of determining what additional subsurface work needs to take place in order to close out the project with DOH. The Division is in the process of determining what additional work will be necessary and if a change order will be required to complete the project. It is expected that this project will be complete by May of 2019. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned/derelict. The program received 1,563 Vehicle Incident Reports from the Hawaii County Police Department from July 01,2017 through June 30,2018. Of the 1,563 reports,431 of them were either duplicate reports, on private property, or towed by a private tow company. Tow requests were issued to contractors to remove the vehicles for the remaining balance of 1,132 reports. Of the 1,132 reports, 616 vehicles were removed from West Hawaii and 412 vehicles were removed from East Hawaii. The remaining balance of 104 reports,that were requested to be towed through the program,were not on location when the contractor arrived. 2. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. All vehicles were taken to salvage facilities that are permitted by the Department of Health. No violations have been reported for these facilities. 3. Complete the remediation of the Kona Scrap metal facility. A Notice to Proceed was issued in July 2017 for remediation work at this facility and the work is ongoing. Significant progress has been made and the project is expected to be completed by late 2018 or early 2019. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank SOIID WASTE FUND { E ENVIRONMENTAL'MANAGEMENT SOLID WASTE FUND 1. Update the Integrated Solid Waste Management Plan for the County of Hawai`i. The Solid Waste Advisory Committee (SWAC) has been meeting monthly to discuss,identify and prioritize Solid Waste Division programs and objectives and is in the process of reviewing the first draft of the updated ISWMP. The Division will have the updated plan to the State Department of Health before the November 2019 deadline. repairs and enhancement services at all Countytransfer stations. 2. Continuep The Division has awarded a contract for repairs and improvements to the Waiohinu Transfer Station to Loeffler Construction Inc. The Division has also made an award for construction of a new Transfer Site in Hawaiian Ocean View Estates. Work for this project is expected to be completed in late summer of 2019. 3. Fleet Maintenance - continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. The Division was able to retain a contractor to perform Safety and Technical Diagnostics for the Divisions Equipment which was awarded in September 2018. The Division also continues to utilize an outside contractor to perform servicing and repair work when the County Automotive Shop is unable to perform the work in a timely manner. 4. Continue to comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. The Division continues to offer eight convenient locations to drop-off greenwaste and three locations where mulch can be picked up. The Division is continuing to evaluate the potential of expanding the greenwaste collection sites. 5. Continue to expand the County's green waste collection to additional Transfer Stations island-wide. Improve the County's ability to process green waste into usable commodities such as compost and mulch for residential and agricultural use. The SWD continues to work with our Greenwaste contractor to maintain and improve the Greenwaste program by providing high quality mulch along with excellent service. The SWD continues to provide free mechanical loading at Six Month Progress Report on Program Objectives for FY 2018-19 1 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND Kealakehe. The Division continues to evaluate thean otential for expanding the P P g collection of greenwaste to additional Transfer Stations. 6. Establish a prioritized location for a Compost Facility in East Hawai'i, conduct an Environmental Assessment for the priority site and then move toward construction of the new facility. This facility will be used to compost greenwaste, food waste and contaminated paper. The Division was able to finalize the restated contract with our Greenwaste Contractor so that we will be able to begin the process of design and construction of a full scale compost facility. The Environmental Assessment was completed for the newly selected site in Kea'au for construction of the East Hawai'i Organics Facility. 7. Continue to communicate with tire vendors within Hawai'i County regarding the County's ban on disposal of tires within solid waste facilities and the obligation they have to collect appropriate disposal fees. The original communication that went out to all tire vendors in the County of Hawai'i continues to be reiterated by our Division. The message states that tire vendors are required to accept the waste tires from their customers. 8. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The Division continues to utilize a Professional Services Consultant for monitoring of the Kailua Landfill. Site remediation work was performed on at least two occasions by Division employees for sink holes which developed within the old Kailua Landfill. Waimea post-closure maintenance and monitoring is being performed by the Division. 9. Continue to provide recycling education, glass and mixed recyclables, e-waste collections,used motor oil collection, reuse centers and household hazardous waste collections. The Recycling Section is continuing to provide an active Education Program through the provision of facility tours, presentations, radio and newspaper ads, various media releases and participation in community events. The Section developed educational outreach themes and elements that will capture the attention of the public and increase community participation in the programs. Six Month Progress Report on Program Objectives for FY 2018-19 2 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND The Recycling Section has drafted a Polystyrene handout and poster, redesigned new recycling signage, contacted the school systems to provide recycling information during sporting events, is developing an educational outreach campaign on the upcoming Expanded Polystyrene Food Service Ware Reduction law, and is developing an educational outreach campaign on the Do-It-Yourself Used Motor Oil Collection Program. Non HI-5 Glass and Mixed Recyclables -Bins for both Non HI-5 Glass and Mixed Recyclables have been operating at 19 of the island's 22 transfer stations/convenience centers. The Section received written confirmation that Cartow in Waimea is willing to participate in the UMO program during the coming year. The Section is also in the process of procuring Used Motor Oil containment units. The Section is also' looking at making improvements to the collection system being provided in Kau District which will include a new tank for collection of the UMO. The Section continues to work with contractor who operates the Reuse Centers on beautifying the sites and improving the program. Reuse centers are successfully operating at seven transfer stations. Two highly successful Household Hazardous Waste Collections occurred at the Hilo and Kealakehe RTS during December. 10. Continue to support the State DOH HI-5 programs and redemption centers for the public. Hawaii County's HI-5 Program continues with the support from the State Department of Health. Certified Redemption Centers will continue to operate in Hawaii County. There are 11 Certified Redemption Centers located at County recycling& transfer stations and eight Certified Redemption Centers located at private locations. State Department of Health made a determination on the plastic bottle caps where the public now needs to remove the caps on the bottles if redeeming by weight. Six Month Progress Report on Program Objectives for FY 2018-19 3 This page intentionally left blank ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 1. Implement proposed actions identified in the Update to the Integrated Solid Waste Management Plan for the County of Hawai`i. The Division has established a new Solid Waste Advisory Committee which has met several times and are in the process of reviewing and updating the 2009 ISWMP. The 2009 Integrated Resources and Solid Waste Management Plan identified three major alternatives for solid waste management in the County: • Implement a series of programs to reduce the volume of waste entering the landfills: The Division continues to see significant usage of the 2-Bin recycling program, scrap metal drop-off and greenwaste drop-off areas that exist at most Transfer Stations. The Division has been meeting with the 2-Bin Contractor to determine if there is a need to modify the materials that are collected in the Mixed Recyclables bin due to changes in the recyclables markets. • Make improvements to existing infrastructure to accommodate new waste reduction programs: The Division completed design and began preparing bid documents for a new Ocean View Transfer Station. This will allow for additional solid waste diversion opportunities once the site is completed. A new bid was also issued for improvements to the War ohinu Transfer Station. • Conduct more in-depth evaluations of two options to address the need for long term capacity for residuals needing disposal: With the upcoming closure of the South Hilo Sanitary Landfill the Division purchased additional refuse trailers and truck tractors which will be used to haul the refuse to the West Hawaii Sanitary Landfill. No further evaluation is being done for the second option which was for the construction of a new landfill in East Hawai`i. Final Status Report on Program Objectives for FY 2017-18 1 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 2. Continue repairs and enhancement services at all County transfer stations. The Division has identified sites that are in need of repairs. The Division issued a bid for improvements for the Wai`ohinu Transfer Station and is in the process of making an award. The traffic assessment has been completed for the Ocean View Transfer Station construction and bid documents are being prepared for the road improvements and the construction of a refuse collection area. 3. Fleet Maintenance -continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. The Division continues to utilize the checklist for all equipment and has purchased replacement equipment for equipment that has reached the end of its useful life. Equipment repair costs are being tracked to help determine which equipment should be replaced. 4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. The Division offers eight convenient locations to drop-off greenwaste and three locations where mulch can be picked up. 5. Expand the County's green waste collection to additional Transfer Stations island-wide. Improve the County's ability to process green waste into usable commodities such as compost and mulch for residential and agricultural use. The contract with our greenwaste contractor is being modified. The East Hawai'i Organics Facility site is undergoing the Environmental Assessment process. 6. Communicate with tire vendors within Hawai'i County regarding the County's ban on disposal of tires within solid waste facilities and the obligation they have to collect appropriate disposal fees. The Division has contracted with a consultant to assist with the tire education and outreach program. The consultant has inspected and provided educational material to each tire retailer in the county and has produced newspaper and radio ads which the county has contracted for distribution. Final Status Report on Program Objectives for FY 2017-18 2 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 7. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The Division has completed the primary monitoring phase of the Closure of the Waimea landfill. The Division is now able to monitor the Waimea site with internal staff and is no longer required to submit evaluations to the State. The Division is continuing to monitor the Kailua site utilizing a consultant. The Division continues to submit reports to the State which outline activities that have taken place as well as any monitoring data that is collected. 8. Provide recycling education, glass recycling, e-waste collections,used motor oil collection and household hazardous waste collections. a) Ongoing Recycling Education Program -Public education efforts include tours of our facilities,presentations, radio and newspaper ads, media releases, active website updates, etc. b) Non-HI-5 Glass and Mixed Recyclables -Bins for both Non-HI-5 Glass and Mixed Recyclables have been operating at 19 of the island's 22 transfer stations/convenience centers. c) E-Waste Program -Residential e-waste collections continue at four of the County transfer stations. Events are held at the Wai`ohinu,Waimea,Kealakehe and Hilo Transfer Stations on a rotating basis. The Division currently has a contract with a private vendor who accepts e-waste from the public. This allows for the weekly collection of both residential and commercial e-waste. Received a $45,000 grant from the State to support the E-Waste Program. d) Used Motor Oil Collection—The Department has awarded a contract to a vendor to collect and properly manage the Do-It-Yourself Used Motor Oil from the six volunteer drop-off stations. The UMO p O is being utilized in the County of Hawaii and is no longer having to be shipped off island. e)Household Hazardous Waste Collection—The highly popular Household Hazardous Waste Collection Event again has collected large volumes of household hazardous waste with close to record participation. The participation rate is an indication of the public's view of how important it is to protect the environment. Final Status Report on Program Objectives for FY 2017-18 3 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 9. Support the State DOH HI-5 programs and redemption centers for the public. The Division continues to support the State DOH HI-5 program. There are 19 HI-5 Certified Redemption Centers in the County of Hawaii, of which 11 of them are contracted by the County. As required by the State DOH,the Division's HI-5 staff inspects 16 retail establishments per month,ten certified redemption centers per month and not more than four recyclers per year. Final Status Report on Program Objectives for FY 2017-18 4 30 GOLF COURSE FUND PARKS & RECREATION GOLF COURSE FUND 1. Improve,beautify and maintain the greens,tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; Weather has prevented us from aerating the greens so far. We have scheduled aerating for March. b. verticut and de-thatch all greens in July, October, January, and April, weather permitting, or as needed; Objective not yet achieved due to weather. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Application of fertilizer and pesticide to greens, fairways and tees has been done on a monthly basis. d. controlling application of herbicide to greens,tees, stream beds, ditches and course boundaries weekly, or as needed; Application has been done weekly or as needed. e. daily mowing of greens; Greens are mowed daily. f. mowing of tee tops every Thursday, weather permitting; Tee tops have been mowed on a weekly basis. g. mowing of fairways Monday through Friday, weather permitting; Fairways are mowed daily. • h. top dressing greens monthly, weather permitting; Top dressing of greens is scheduled for March due to weather. Six Month Progress Report on Program Objectives for FY 2018-19 1 PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Due to the damage of the greens from the rainfall,we have not been able to roll the greens. 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Tee times scheduled and assigned on a daily basis. b. club tournaments every six months; Club tournament held. c. larger fundraising tournaments on an annual basis. Targeting, but not limited to six fundraisers per fiscal year. Fundraiser tournament held. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January;and April. Facility inspections are done on a weekly basis. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Inspections and maintenance of equipment done daily. 5. 100% of employees will be exposed to safety talks at least once per month. Safety talks done once a month. Six Month Progress Report on Program Objectives for FY 2018-19 2 PARKS & RECREATION GOLF COURSE FUND 1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; The greens were aerated in September and April. b. verticut and de-thatch all greens in July, October, January, and April,weather permitting, or as needed; Greens were verticutted in July, October,January and April. Greens were also topdressed after each procedure. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Fertilizers and pesticides were applied as needed throughout the year. d. controlling application of herbicide to greens,tees, stream beds, ditches and course boundaries weekly, or as needed; Herbicides have been applied on a weekly basis. e. daily mowing of greens; Greens have been mowed daily. f. mowing of tee tops every Thursday, weather permitting; Tee tops have been mowed weekly. g. mowing of fairways Monday through Friday, weather permitting; Fairways have been mowed on a daily basis. We have had to cut fairways on weekends during times where weather prohibited us to mow on weekdays. h. top dressing greens monthly,weather permitting; Greens have been top dressed with silica sand on a monthly basis. Final Status Report on Program Objectives for FY 2017-18 1 PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Greens have not been rolled weekly due to weather. Greens must be completely dry in order to roll. 2. Schedule and assign tee times for: • a. individuals and groups on a daily basis; Tee times are taken on a daily basis. b. club tournaments every six months; Club tournaments have been scheduled every six months in November and May. c. larger fundraising tournaments on an annual basis. Targeting,but not limited to six fundraisers per fiscal year. Larger tournaments were scheduled at the beginning of the year. This year we had 11 large tournaments. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Construction has been ongoing so regular inspections of all new structure were ongoing throughout the past fiscal year. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Equipment has been checked and serviced on a daily basis or as needed. 5. 100% of employees will be exposed to safety talks at least once per month. All employees have been exposed to safety talks or discussions once per month. Final Status Report on Program Objectives for FY 2017-18 2 31 GEOTHERMAL RELOCATION di. COMMUNITY BENEFITS FUND PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. The 2018 Kilauea lava eruption had significant impacts on the Geothermal Relocation and Community Benefits Fund. Three properties that were purchased in FY 2016-17 were covered with lava and the residential structures were lost. These properties remain in the possession of the County. The Department received two new applications for the Relocation Program for homes that were taken by lava. No new applications to the Community Benefits Fund were received. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. The Kilauea lava eruption that began on May 3,2018, had significant impacts on the Geothermal Relocation and Community Benefits Fund. Three properties that were purchased between July and November of 2017 were lost to the lava. The Puna Geothermal Venture facility shut down its power generation operations; however royalty funds were received through the end of the fiscal year. The Department received numerous inquiries and one application for relocation from homeowners impacted by the lava. The Department explored the ability to access this funding for the relocation of lava-affected individuals living near Puna Geothermal Venture, and the long-term recovery of lower Puna. The Department received three applications for Community Benefits to enhance parks and recreational facilities. Staff worked with members of the County Council and County Departments to review these applications and seek concurrence on funding. One application to provide internet services and computers at the Pahoa Neighborhood Facility received funding through Council contingency funds. • Final Status Report on Program Objectives for FY 2017-18 1 • This page intentionally left blank HOUSING FUND HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Provide construction management oversight for affordable housing projects. • Kulaimano Elderly Housing Project a. Providing ongoing construction management oversight for the Kula`imano Elderly Housing project fencing and roofing/rehabilitation project. b. Completed the architectural design work for various improvements at the Kula`imano Elderly Housing project including hurricane building hardening, installation of a new back-up generator, and mailbox center with ADA improvements. • Kaloko Housing Project—"The Homes of Ulu Wini" a. Completing the construction management oversight for the renovation of bathrooms and sidewalks to meet Fair Housing Act requirements. • West Hawaii Emergency Shelter Campus a. Completed the architectural design work for the installation of a commercial kitchen. Project construction to begin in January 2019. • `Ouli Ekahi Housing a. Completed the architectural design work for the replacement of roofs at `Ouli Ekahi. Requests for Proposals is expected to be out in the Spring of 2019. Planning Branch 1. Execute four affordable housing agreements. • No affordable housing agreements executed. 2. Provide 30 Fair Housing trainings for general audiences. • No Fair Housing training for general audiences provided. • Two Fair Housing Officer training sessions attended. Six Month Progress Report on Program Objectives for FY 2018-19 1 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 3. Provide one Fair Housing training for a non-/limited-English audience. • No trainings to limited-English proficient audience was provided, due to loss of Chuukese interpreter. 4. Recruit four new landlords to attend the Fair Housing trainings. • 2019 Fair Housing training activities are being planned. 5. Assist 100 clients with Fair Housing inquiries/issues. • Assisted eight clients with Fair Housing inquiries/issues. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program • Provide services to at least new ten participants through the Section 8 Family Self-Sufficiency Program by June 30, 2018. Services provided to six new participants. Section 8 Homeownership Option Program • Complete 1 Section 8 Homeownership Option Program transactions with an eligible program participant. Two eligible participants processed. Housing Programs Branch Residential Repair Program • Provide loans and complete home repairs for ten low and moderate income home owners. Five new loans and home repairs processed. Rental Assistance Branch Housing Choice Voucher (Section 8)Program • Maintain a 96%utilization rate of HUD provided funding for the Housing Choice Voucher(Section 8) Program. Maintained a 98% utilization rate. Six Month Progress Report on Program Objectives for FY 2018-19 2 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT HOME Tenant Based Rental Assistance Program • Maintain 96%utilization rate of funding for Tenant Based RentalrAssistance Program. None new families on contract; 114 families are certified and looking for rental units; 216 families were offered and in the process of being certified for TBRA. Grants Management Division Grants Administration Branch CDBG • Fund, monitor and/or complete approximately 10 CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate income persons. The Hawaii County OHCD executed a Grant Agreement with the U.S. Department of Housing and Urban Development(HUD) for its 2018 CDBG funding for$2,694,402.00 and conducted the environmental reviews for its CDBG projects. During the last six month period, the CDBG funded projects that are in progress or have been completed include: 1. The Boys and Girls Club perimeter fencing project completed; 2. The construction of the Hilo Adult Day Care Center; 3. The construction of the West Hawaii Certified Kitchen; 4. The acquisition of a Wildland Fire Pumper Apparatus for the Pahala Fire Station; 5. Initiated the design and construction of the Kula`imano Elderly Renovations—Fencing and Roofing project; 6. The acquisition of the Emergency Food Transport project for the Food Basket; 7. The acquisition of the Wildland Brush Truck for the Paradise Park Fire Station; 8. Initiated the design and construction of the Kula`imano Elderly Renovations—Various Improvements; Six Month Progress Report on Program Objectives for FY 2018-19 3 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 9. Initiated the design and construction of the Kihepua Family Shelter— Roof and Kitchen Renovations; 10. Initiated the design and construction of the Hale Maluhia Men's Shelter— Roof and ADA Improvements. HOME • Fund, administer and/or complete approximately 2 HOME projects in accordance with program regulations. Projects will benefit 100%low and moderate income persons. For the HOME Investment Partnerships Program,the Hawai`i County OHCD: • Served a total of 67 families for its Tenant-Based Rental Assistance Payments Program; • Selected and awarded HOME funds to the Kaloko Heights Affordable Housing project, currently in its environmental review process. HOUSING FIRST FUND • Fund, administer and/or complete in accordance with program regulations. Projects will benefit 30% low and moderate income persons. 100%very low and moderate income persons. For the National Housing Trust Fund Program,the Hawaii County OHCD: 1. Selected and awarded HTF funds to the Kaloko Heights Affordable Housing project, currently in its environmental review process. Workforce Development Branch WIOA • Provide services to: 160 adults who are 18 years of age and older and meet the income requirement. 100 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. 140 in-school youth (ages 14-18) and out-of-school youth(ages 14-21) who are considered disadvantaged with at least one of the WIOA program barriers. Education and training services were provided to 133 income eligible adults, 100 dislocated workers who were laid off as a result of company closure or who were given notice of layoff. Six Month Progress Report on Program Objectives for FY 2018-19 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT • Services were also provided to 146 in-school and out-of-school youth who require additional assistance to complete an educational program to secure or hold employment. • Two Rapid Response sessions held for Jack's Tours and Bubba Gump Shrimp restaurant. Six Month Progress Report on Program Objectives for FY 2018-19 5 This page intentionally left blank HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Provide construction management oversight for affordable housing projects. a. Ulu Wini: Completed sidewalk alterations to meet fair housing requirements. b. Ulu Wini: Awarded construction contract for shower& bath renovations to meet fair housing requirements. c. West Hawaii Emergency Shelter/Certified Kitchen: Completed preliminary design work and awarded planning and design contract. d. Kamakoa Nui: Completed one shared equity resale & three resales are in progress. e. Ouli Ekahi Housing Project: Completed emergency roof&water service repairs; Initiated re-roofing planning and design work. f. Kula`imano Elderly Housing Project: Completed preliminary design work for accessibility and renovations; initiated construction bid proposal process. g. Pahala Elderly: Cooperating with DEM on new septic system. Planning Branch 1. Execute three affordable housing agreements. Executed one affordable housing agreement, one affordable housing lease, one affordable housing amendment to lease, and three affordable housing consent to lease agreements. 2. Provide 12 Fair Housing trainings for general audiences. Provided 29 Fair Housing trainings for general audiences. 3. Provide one Fair Housing training for a non-/limited-English audience. Due to the loss of a Chuukese interpreter in Spring 2018, no limited-English proficient audiences were trained this year. Final Status Report on Program Objectives for FY 2017-18 1 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 4. Recruit four new landlords to attend the Fair Housing trainings. Recruited a total of 14 new landlords from two April 2018 training sessions, which had exceptional turn-out due to this year being the 50th Anniversary of Fair Housing. 5. Assist 20 clients with Fair Housing inquiries/issues. Assisted 99 clients with Fair Housing inquiries/issues. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Provide services to at least new 20 participants through the Section 8 Family Self- Sufficiency Program by June 30, 2018. Working with 51 participants towards meeting their Family Self-Sufficiency Program goals. Graduated two families and paid $10,190.62 in escrow savings. Section 8 Homeownership Option Program 1. Complete one Section 8 Homeownership Option Program transactions with an eligible program participant. Two applicants are working to meet the requirements of the Section 8 Homeownership Option Program. Housing Programs Branch Residential Repair Program 1. Provide loans and complete home repairs for ten low and moderate-income home owners. Five home repairs were completed and three home repairs are in progress. Final Status Report on Program Objectives for FY 2017-18 2 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Coordinated Statewide Homeless Initiative 1. Provide financial assistance (rental security deposit, rental payment, utility security deposit and/or utility payment) on behalf of eligible applicants who are determined to be at-risk or homeless. All allocated program funds have been expended. Provided $89,432 in financial assistance to 39 families. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 96%utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. The Existing Housing Division has expended 95% of the program funding received for the period July 1,2017 through June 30, 2018. In February 2018, the EHD was awarded twenty-five HUD-VASH vouchers. HOME Tenant Based Rental Assistance Program 1. Maintain 96%utilization rate of funding for Tenant Based Rental Assistance Program. As of June 30,2018,there are 48 participants in the program. Grants Management Division Grants Administration Branch CDBG 1. Fund, monitor, complete, and/or close approximately seven CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate-income persons. The Grants Management Division continues to administer the CDBG program providing funding,management and monitoring, and completion of fourteen new and/or on-going projects. The Grants Management Division ensures that these activities are administered in accordance with program regulations. All projects will benefit persons 80% low and moderate-income persons. Final Status Report on Program Objectives for FY 2017-18 3 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT As of June 30,2018,the Grants Management Division completed three of its 14 open projects. These include the 2014 Residential Emergency Repair Program, Kona Domestic Abuse Shelter—Shelter Renovations and the Mobile Homeless Outreach Service Program. The Grants Management Division continues to ensure that the remaining open projects are administered in accordance with its CDBG program regulations and will benefit persons at or below the 80% low and moderate-income limits. HOME 1. Fund, administer, complete and/or close out approximately two HOME projects in accordance with program regulations. Projects will benefit 100% low and moderate- income persons. The Grants Management Division continues to administer the HOME program providing funding,management and monitoring, and completion of two on- going projects. The Grants Management Division ensures that these activities are administered in accordance with program regulations. All projects will benefit persons 100% low and moderate income persons. The Grants Management Division reports the completion of one of its two on- going projects,The Mohouli Heights Senior Neighborhood Phase II rental housing project. The other,the Tenant Based Rental Assistance program continues to provide subsidy to low and moderate income eligible families. Workforce Development Branch WIOA Provide services to: 170 adults who are 18 years of age and older and meet the income requirement. 120 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff 143 in-school youth(ages 14-18) and out-of-school youth(ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. • As of 12/31/17, provided services to 92 adults who are 18 years of age and older and meet the income requirement. Sixty-four Dislocated Workers who have recently been laid off due to company closure or who have been given notice of layoff. Seventy-seven in-school youth (ages 14-18) and out-of-school youth (ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. Final Status Report on Program Objectives for FY 2017-18 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT • There was a change in the providers for the WIOA Adult and Dislocated Workers,files were updated and inactive participants were removed. Through June 30,2018, services were provided to 112 Adults,49 Dislocated Workers, and 40 In-School Youth and 59 Out of School Youth. Final Status Report on Program Objectives for FY 2017-18 5 This page intentionally left blank 4.4 GEOTHERMAL ASSET FUND PLANNING GEOTHERMAL ASSET FUND The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. The Department awarded claim funds to Ohana Ho`opakele for the conduct of a Native Hawaiian Psycho-Social and Community Well-Being Study in the amount of $293,760. This claim was awarded by the Windward Planning Commission in November 2016. No new claims were submitted to the Geothermal Asset Fund. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank PLANNING GEOTHERMAL ASSET FUND The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. There were no new applications to the Geothermal Asset Fund in FY 2017-18.Work continued to award an asset claim for a Native Hawaiian Psycho-Social Health Impact Study. The Department expects to be able to complete processing this claim in the first quarter of FY 2018-19. Final Status Report on Program Objectives for FY 2017-18 1 This page intentionally left blank