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HomeMy WebLinkAboutCOM 0774.001 2018-2020 Harry Kim Deanna S. Sako Director Mayor I I County of Hawaii Finance Department 25 Aupuni Street,Suite 2103 • Hilo,Hawaii 96720 (808)961-8234 . Fax(808)961-8569 February 28, 2020 _ I Aaron Chung, Council Chair and Members of the Hawaii County Council Hawaii County Council 25 Aupuni Street Hilo, Hawaii 96720 The budget and program reviews for the County of Hawai`i's Departments and Agencies will begin on April 14, 2020. I am enclosing a booklet containing the reports entitled, Six Month Progress Report on Program Objectives for FY 2019-20 and Final Status Report on Program Objectives for FY2018-19. These reports provide information to the members of the County Council so they may evaluate our program accomplishments for the first 6 months of the current fiscal year and for the last fiscal year. Should you have any questions or need more information, please don't hesitate to call Ted Schrey, Budget Administrator at 961-8259. Thank you very much. Deanna S. Sako Director of Finance APPROVED: L A Harry Ki Mayor Enc. Comm. No. Ref. To: Hawaii County is an Equal Opportunity Employer and Provider Ref. Date FEB 2 8 2020 r COUNTY OF HAWAII r OF Departmental & Agencies' SIX MONTH PROGRESS REPORT ON PROGRAM OBJECTIVES FOR FY 2019-20 and FINAL STATUS REPORT ON PROGRAM OBJECTIVES FOR FY 2015-19 Table of Contents Within each of the following departmental, agency, or fund section, contains the: Six Month Progress Report on Program Objectives for FY 2019-20 (white pages) o Final Status Report on Program Objectives for FY 2018-19 (yellow pages) i 1. Aging 2. Civil Defense Agency 3. Corporation Counsel 4. County Council + County Clerk 5. County Physicians 6. Elderly Activities 7. Environmental Management 8. Finance 9. Fire 10. Human Resources 11. Information Technology 12. Legislative Auditor 13. Liquor Control 14. Management 15. Miscellaneous Accounts 16. Parks & Recreation 17. Planning 18. Police 19. Prosecuting Attorney 20. Public Works 21. Research and Development 22. Highway Fund 23. General Excise Tax Fund 24. Sewer Fund 25. Short-Term Vacation Rental Enforcement Fund 26. Cemetery Fund 27. Bikeway Fund 28. Beautification Fund 29. Vehicle Disposal Fund 30. Solid Waste Fund 31. Golf Course Fund 32. Geothermal Relocation & Community Benefits Fund 33. Housing Fund 34. Geothermal Asset Fund AGING AGING AGING 1. Age Well: Maximizing opportunities for older adults to age well,remain active, and enjoy quality lives while engaging in their communities. ® 1.1: Support Elderly Activities Division in their efforts to maintain, develop, and/or enhance programs that keep seniors active and socially engaged. Hawaii County Office of Aging(HCOA)Executive on Aging(EA) continues to meet on a monthly basis with the Elderly Activities Division (EAD) Director reviewing program outcomes, assessing service gaps, service utilization and funding needs for the current contract year and upcoming future needs as indicated in the current four year Area Pian. • 1.2: Explore and organize efforts with Elderly Activities Division to maintain senior interest at each congregate meal site. During the first six months of FY 2019-20,HCOA, through a contract with the Hawaii County Nutrition Program,provided 28,051 meals to 758 participants at 16 congregate nutrition sites island-wide. In order to improve access to the nutrition sites,20,536 transportation trips were provided for 315 participants at 14 congregate sites. Congregate sites offer more than a USDA approved nutritious meal. Congregate sites offer activities for socialization,nutrition and health education, essential shopping, and volunteering opportunities that make the congregate sites a well-rounded program that enhances the lives of those who participate in many ways. • 1.3: Ensure that the Better Choices, Better Health Programs are available to older adults throughout Hawaii County, which includes training of Lay Leaders. From July 1,2019 through December 31,2019,35 participants attended Chronic Disease Self-Management and Diabetes Self-Management classes. These classes teach participates how to effectively manage their conditions through setting goals for themselves and making smart choices. HCOA currently has sufficient Lay Leaders and resources to sustain the program for the foreseeable future. A Master Trainer training was to have taken place during this time period but was rescheduled to April 2020. • 1.4: Support the volunteerism of older adults,through assistance and monitoring of the Elderly Activities RSVP program. HCOA no longer formally administers and monitors the Retired Senior Volunteer Program (RSVP) contract to the Elderly Activities Division EAD. Six Month Progress Report on Program Objectives for FY 2019-20 1 i s i AGING AGING HCOA continues to provide support to the program by using volunteers within the office when applicable, attending their recognition events, and ex- officially participating once per quarter with a representative on their bi- monthly advisory board meetings. 2. Forge Partnerships: Forging partnerships and alliances that will give impetus to t meeting Hawaii's greatest challenges of the aging population. • 2.1: Partner with the Hawaii County Transportation Department to advocate, organize, and promote a county-wide mass transit-plan which includes addressing transportation needs of the elderly and individuals with disabilities. Due to the ongoing challenges that the Mass Transit Director is currently dealing with,HCOA has not had an opportunity to meet with the Mass Transit Director. 3. Enhance the ADRC: Developing a statewide ARRC system for older adults and their families to access and receive Long Term Support Services (LTSS)within their respective counties. • 3.1: Maintain ADRC Federal and State Compliance. HCOA, continues to attend and participate in the State Executive Office on Aging(EOA) monthly webinar meetings designed to enhance and ensure the Aging and Disabilities Resource Centers (ADRC) continue to be fully functional and compliant with Federal and State requirements. • 3.2: Provide relevant person-centered information, assistance, referrals, and options counseling to consumers requesting services through the ADRC. To ensure relevant person-centered information, assistance, referrals, and options counseling to consumers requesting services are provided through the ADRC, each Aging and Disabilities Specialist (ADS) is encouraged and provided opportunity to keep their Alliance of Information & Referral Systems (AIRS) certifications current. • 3.3: Use marketing strategies torp omote community awareness of the ADRC. HCOA is currently addressing marketing strategies to maximize the efficient use of staff resources while continuing to provide and promote the resources Six Month Progress Report on Program Objectives for FY 2019-20 2 i I i 3 i AGING AGING that are available through the ADRC. By maximizing our staff resources,we plan to increase our qualitative awareness to our Big Island communities. 4. Live at Home with Dignity: Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Long- Term Services and Supports, including supports for families and caregivers • 4.1: Provide effective home-based services via case mann ement. i The"Goal" of Kupuna Care is to provide Hawai`i's older adults access to affordable and quality home and community-based services that are client- centered and family supportive. Objectives were formulated to measure "quality assurance," client and/or family caregiver satisfaction and increased accountability w/improved management practices. KC strives toward statewide consistency in operation standards and practices that are client centered. HCOA is in the process of implementing a "HYBRID" model of Case Management; a combination of contracted and in-house case management services. HCOA anticipates current model will bolster efficiency, timeliness and flexibility for cases requiring expedited processing and service. Please see Agency summary report below. Consumers/Consumer groups served: 7/1-12/31/19 Clients receiving Case Management Services Through Contracted Service Provider, Services for Seniors = 152 clients Through In-house Case Manager: = 84 clients Total Clients Receiving Case Management Total: =236 clients In reference to "Quality Assurance" measures, Client Satisfaction Surveys are sent to ALL clients discharged from Kupuna Care Services. Comments/feedback are used to identify client satisfaction, areas of improvement and unmet needs. • 4.2: Provide active support for family caregivers through training, annual conferences,respite, counseling, and informational materials. On September 19,2019,the Hawaii County Office of Aging partnered with Hawaii Community Caregiver Network(HCCN) to hold "Caring for the Six Month Progress Report on Program Objectives for FY 2019-20 3 AGING AGING Caregiver", a caregiver conference. This event was attended by 100 caregivers in West Hawaii. Guest speakers and a vendor fair provided information to caregivers on the importance of self-care when taking care of a loved one. Powerful Tools for Caregiver classes were provided in both West and East Hawaii again through a collaboration between HCCN and HCOA for approximately 15 individuals. HCOA sends out a monthly"Caregiving in the Comfort of Home, Caregiver Assistance" newsletter to approximately 540 individuals. Topics covered this year include; Hot Weather Safety, Is a Person with Alzheimer's in Pain, Activities of Daily.Living—Personal Hygiene, Toileting in Alzheimer's Disease,Infection Control in the Home and Cold Weather Safety HCOA continues to provide respite to caregivers in the form of home and community-based supports such as adult day care, homemaker services, personal care services and assisted transportation. So far this year, caregivers have received over 3,100 hours of respite from their caregiver duties. • 4.3: Ensure that each year of the planning period that the resource directory will be updated and available on the HCOAIADRC website. HCOA is working in conjunction with the State Executive Office on Aging EOA on the statewide coordination of incorporating standard common functions among all Area Agency on Aging(AAA) and ADRC websites. Discussions currently are focused upon whether or not a new hosting provider should be selected. Also,whether the State or AAA's should take the responsibility of keeping resource and provider information updated. Currently the State pays for the hosting of all websites. 5. Keep Kupuna Safe: Optimizing the health, safety, and independence of Hawai`i's older adults. • 5.1: Work with partnering agencies to promote awareness and address elder neglect, abuse, and fraud protection. HCOA partnered with Hawaii Island Adult Care,Xceptions Inter- Networking Services, and the State of Hawaii IT Cybersecurity Division in Six Month Progress Report on Program Objectives for FY 2019-20 4 GING providing Cyber Generations Safety Workshops for Kupuna,which were attended by 80 senior participants. HCOA is also coordinating with the State Health Insurance Program (SHIP) and the Senior Medicare Patrol(SMP) programs in coordinating and providing space for their volunteers to meet with clients on a monthly basis at the ADRC to help them recognize signs of neglect, abuse, and fraud. Through a contract with Hope Services Hawaii, six individuals received shelter during the month of July. Two individuals at the Hilo shelter and four individuals at the Sacred Heart shelter in Pahoa received services aimed at preventing elder abuse. The elder abuse shelter program began as a pilot program through HCOA in 2017. Beginning in August 2019,Hope Services Hawaii will sustain this program through outside funding. Special Note: Contracts to the Elderly Activities Division,Department of Warks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Homemaker • Training and Employment (STEP) Six Month Progress Report on Program Objectives for FY 2019-20 5 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. HCOA continues to assist the Committee on People with Disabilities to help facilitate and arrange meetings and provide support and resources where necessary. 2. Work with disabilities community to help improve education and public awareness. In July 2019, the committee welcomed a guest speaker from Full Life Hawaii, a non-profit agency that serves people with developmental and intellectual disabilities. The committee learned about the Full Life Hawaii program and discussed the need for comprehensive support systems for people with disabilities. 3. Continue to improve accessibility of County facilities and programs for people with disabilities. The Committee provided input to the Parks and Recreation department regarding the ADA renovations at Richardson Ocean Park. Based on committee feedback, project planners will consider exploring expansion of access route width to exceed the minimum of five feet. Six Month Progress Report on Program Objectives for FY 2014-20 6 AGING IN 1. Age Well: Maximizing opportunities for older adults to age well,remain active, and enjoy quality lives while engaging in their communities. • 1.1: Support Elderly Activities Division in their efforts to maintain, develop, and/or enhance programs that keep seniors active and socially engaged. Hawaii County Office of Aging continued to support EAD in a number of ways. HCOA's contracts with the Senior Training and Employment Program, as well as the Nutrition and Transportation programs promoted socially engaging activities. • 1.2: Explore and organize efforts with Elderly Activities Division to maintain senior interest at each con rg_egate meal site. The Hawaii County Nutrition Program provided participants with meals at 17 congregate nutrition sites island-wide. In order to improve access to the nutrition sites,transportation was provided for participants at 12 congregate sites. Congregate sites offer more than a USDA approved nutritious meal. Congregate sites offer activities for socialization, nutrition and health education, essential shopping, and volunteering opportunities that make the congregate sites a well-rounded program that enhances the lives of those who participate in many ways. • 1.3: Ensure that the Better Choices Better Health Programs are available to older adults throughout Hawaii County,which includes training of Lay Leaders. During FY 2018-19 the Hawaii County Office of Aging had over 33 new participants enrolled in three healthy aging classes through our Better Choices Better Health Program. Each class met two and a half hours, once a week for six weeks. Two of the classes discussed Chronic Disease Self- Management and one class was devoted to Diabetes Self-Management. • 1.4: Support the volunteerism of older adults,through assistance and monitoring of the Elderly Activities RSVP program. Over 1,000 Hawaii County Retired and Senior Volunteer Program {RSVP} volunteers provided community services at 148 volunteer stations island- wide. Final Status Report on Program Objectives for FY 2018-19 1 I t i i k 4 AGING AGING f 2. Forge Partnerships: Forging partnerships and alliances that will give impetus to k meeting Hawai`i's greatest challenges of the aging population. 2.1: Partner with the Hawaii County Transportation Department to advocate, organize, and promote a county-wide mass transit Man which includes addressing transportation needs of the elderly and individuals with disabilities. E Hawaii County Office of Aging met with the new Director of Transportation f Brenda Correa to discuss transportation issues for seniors in Hawaii f County, and the Community Action Network(CAN) initiative focused on transportation and bringing in Aging to discuss issues with senior transportation. i 3. Enhance the ARRC: Developing a statewide ARRC system for older adults and their families to access and receive Long Term Support Services (LTSS)within their respective counties. I s • 3.1: Maintain ADRC Federal and State Compliance. HCOA continued to participate in regular statewide ARRC Operations Workgroup meetings and No Wrong Door development meetings. ADRC staff used required statewide assessment forms and consolidated client database. • 3.2: Provide relevant person-centered information, assistance, referrals, and options counseling to consumers requesting services through the ADRC. 4 The ADRC staff continued to provide information & referral/assistance 4 (I&RIA) and options counseling through the phone,walk-in, and e-mail at both Hilo and Kona locations. Over 1,000 contacts are made by HCOA staff each month. j • 3.3: Use marketing strategies torp omote community awareness of the ADRC. I The ADRC conducted presentations about its services and function to organizations in the community. In FY 2018-19, the ADRC conducted over ten presentations to community organizations and provided information at three community resource fairs,two in Hilo and one in Kailua Kona. I t Final Status Report on Program Objectives for FY 2018-19 2 AGING AGING 4. Live at Home withDignity: Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Long- Term Services and Supports, including supports for families and caregivers 4.1: Provide effective home-based services via case management. Eligible clients received case management services through our contracted service provider. High needs clients received case management through Public Health Nurses. Collectively, case managers coordinated over 10,000 hours of care. • 4.2: Provide active support for family caregivers through training, annual conferences, respite, counseling, and informational materials. In partnership with AARP, the Hawaii County Office of Aging(HCOA) held a caregiver workshop on November 13, 2018 which provided 140 participants information on "Living Longer,Living Smarter." Staff members from our Aging & Disability Resource Center presented alongside with HCOA contracted providers and other experts on issues related to home finance, communication and legal issues for the elderly population. Staff member also organized a recourse fair for participants to obtain additional information. Through our Caregiver Counseling and Respite contract,HCOA provided services for caregivers which provides counseling sessions and respite care. This respite program provides a half-day of service one Saturday per month. Adult day care services were also provided under this program so that caregivers could attend the counseling sessions. • 4.3: Ensure that each year of the planning period that the resource directory will be updated and available on the HCOAADRC website. HCOA has been updating and publishing a hard-copy resource directory which is available through our office. 5. Keep Kupuna Safe: Optimizing the health, safety, and independence of Hawai`i's older adults. Final Status Report on Program Objectives for FY 2018-19 3 AGING AGING • 5.1: Work with partnering agencies to promote awareness and address elder neglect, abuse, and fraud protection. HCOA also worked closely with Adult Protective Services by referring cases where elder are at risk for abuse, neglect and/or fraud. Special Note: Contracts to the Elderly Activities Division,Department of Parks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division will provide the following contracted services and reflects its own program objectives. • Congregate Meals • Home-Delivered Meals • Nutrition Education • Outreach • Transportation • Homemaker • Training and Employment(STEP) • Volunteer Services (RSVP) Final Status Report on Program Objectives for FY 2018-19 4 AGING COMMITTEE ON PEOPLE WITH DISABILITIES 1. Continue to advise administration on issues facing people with disabilities. Since July 1,2018, Mayor Harry Kim appointed four additional members to the Committee on People with Disabilities. The Committee continued to advise the Mayor on issues facing people with disabilities as needed. 2. Review and recommend action and provide guidelines to improve the quality of life for people with disabilities in the County of Hawaii. The Mayor's Committee on People with Disabilities actively sought information on a variety of community-based programs to obtain information and provide input on how the programs support people with disabilities. Members met with Hope Services Hawaii,the Volunteer Handicap Parking Enforcement Program, and Senator Russell Ruderman regarding Act 217 relating to service animals. 3. Evaluate services and public facilities that affect people with disabilities to improve their(service and facility)accessibility. The committee continued to engage with County representatives to provide input on the services the County provides to people with disabilities. In July 2018,the Committee met with Sandra Goodale of the County of Hawaii American Job Center to discuss services available for job seekers and employers. Sharon Hirota from the Office of Housing and Community provided information on Section 8 housing as well as the Shared Housing Program. In addition to these County representatives, the Committee had regular dialog with Julie Rawlins,the Equal Opportunity and ADA Coordinator for Hawaii County and Dr.Alameda, the Executive on Aging. Final Status Report on Program Objectives for FY 2018-19 5 This page intentionally left blank i i i I c� CIVIL DE-1-YZENSS-Z CIVIL DEFENSE AGENCY CIVIL DEFENSE I 3 3 1. Review and update the Hawaii County Emergency Operations Plan. 3 In Progress; 15% complete. Tsunami Annex proof of concept drill held. Hurricane Annex begins development process in January. 2. Review and update the County of Hawaii Multi-Hazard Mitigation Plan. I In progress; 25% complete. Contract with TetraTech to conduct hazard analysis and prepare pian in place. Hazard analysis due in January 2020. First community meetings scheduled for January 2020. I 3. Assist County organizations in revising their Continuity of Operations Plans (COOP). Not started; 0% complete. I i 4. Implement an inventory and accountability system for cache of emergency supplies currently housed in the Civil Defense warehouse. In progress; 50% complete. Salamander inventory control system license in place. j Civil Defense accountable property entered into system. Warehouse inventory scheduled for third quarter of FY 2019-20. 5. Implement Project 360 in coordination with the Citizen's Corps Council. This outreach effort will refer to the acronym"ICE"that highlights the tenets of Integration, Communication/Coordination, and Empowerment. The intent is to create resilient communities through individual preparedness and where practical a community response plan. I In Progress; 50% complete. Decision made at quarterly meeting to focus on developing existing CERT Teams versus establishing new teams and to initiate community response plans through this effort. i 3 6. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web-based platforms to post and disseminate emergency information. Six Month Progress Report on Program Objectives for FY 2019-20 1 i i CIVIL DEFENSE AGENCY CIVIL DEFENSE ! ! In Progress; 75% complete. New hosted mass notification system,Everbridge, contracted. Information/Out-reach campaign across the island in place to increase number of subscribers. Fire Department and Department of Environmental Management trained on and using system. Social media interface is complete and ! posting to Civil Defense webpage requires support from Hawaii County Department of Information Technology to be completed. 7. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. c. Facilitate, submit, track, and process requests for assistance (RFA's) and or requests for information(BFI's) during emergency operations and the activation of the Emergency Operation Center(EOC). d. Conduct and facilitate preliminary damage assessments during emergencies and disasters. e. Inventory and track all local (Hawai`i Island) disaster response resources. In Progress; 25% complete. Server to provide self-contained ArcGIS system purchased. Software purchase and system configuration on hold pending results of Hazard Mitigation Grant Program award. S. Coordinate the county-wide emergency siren warning system replacement/upgrade project with the Hawaii Emergency Management Agency. In Progress; 33% complete. No new siren installation during this period. Sirens repaired in Napo`opo`o, Keaukaha,Punalu`u, Carvalho Park, and Hawaiian Paradise Park. 9. Administer of the County of Hawaii Radio System Upgrade Project. In Progress; 75% complete. Contractor selected for construction on South Point and Ocean View tower sites. Materials have been ordered. Construction scheduled for third quarter of fiscal year. Radio Systems Manager hired; start date is January 21,2020. I I i I Six Month Progress Report on Program Objectives for FY 2019-20 2 i I i I i CIVIL DEFENSE AGENCY i CIVIL DEFENSE 10. Continue to administer the Department of Homeland Security Grant Program for the j County of Hawaii as administered by the Hawaii Emergency Management Agency and the State Department of Defense. Utilize Homeland Security funds to enhance the Emergency Operations Center(EOC), revise EOC policies and procedures, and develop programs to integrate social media into our operations. I In Progress; 50% complete. Grant Year 2016: funding closed. Three CERT training sessions resulted in 50 graduates and 36 recertifications. Grant Year 2017: Requisition for$244,000.00 for Hawaii Fire Department HAZMAT Detection Devices submitted; Requisition for Camera/Weather Station Environmental and Historic Preservation Assessment completed, equipment specifications in progress. Grant Year 2018: Environmental and Historic Preservation Assessment completed for transfer switch project. Grant Year 2019: Procurement request submitted for Non-intrusive Hazardous Materials Identification systems. 11. Improve operational coordination by developing and implementing a multi-year training and exercise program. In Progress; 25% complete. Training Calendar established. Input for State Training Plan provided. Incident Command System 3001400 scheduled. Requested classes from Emergency Management Institute(EMI)were not scheduled due to lack of instructors at EMI. 12. Expand the Emergency Operations Center to create additional office space (2), a bunk area, and a planning room. In Progress; 10% complete. $250,000.00 allocated to Department of Information technology to conduct an assessment on the current and future server capacity required to support County of Hawaii critical tasks. This assessment will determine location and requirements for servers currently housed in the Civil Defense communications room. Decision to not move the servers into HPD cell block made. Department of Public Works is moving forward with design plans for cell block to create bunk and office space. Planning room is contingent on relocation of servers from communications room. `I I Six Month Progress Report on Program Objectives for FY 2019-20 3 CIVIL DEFENSE AGENCY CIVIL DEFENSE 13. Reorganize the Civil Defense warehouse and bring the interior into OSHA compliance Not started; 0% complete. Will be done in coordination with warehouse renovation. Six Month Progress Report on Program Objectives for FY 2019-20 4 CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Complete the annual review and update of all Hawaii County Civil Defense Agency Emergency Operations Guides and Response Plans. In progress; 50% complete. FEMA introduced emergency response Lifelines as the basis for organization, response, and reporting for local emergency management authorities. This new development brought the current revision process for the Emergency Operations Plan (EOP)to a halt. The information management and reporting system for the Lifelines is being developed within the ArcGIS software system. The EOP will be revised to reflect the system developed within ArcGIS. This system will continue to incorporate the lessons learned from the Kilauea Lower East Rift Zone Event(KLERZE). 2. Maintain a County of Hawaii disaster and hazard training plan and schedule to facilitate the annual review and exercise of high-risk hazard (Tsunami, Hurricane, and Earthquake) emergency operations guides and response plans. In progress; 75% complete. Multi-year Training and Exercise Plan (MTEP) is complete and will be presented at the State Training and Exercise Workshop in October. County level training workshop needs to be scheduled for the next fiscal year training cycle. 3. Develop and maintain a community education and outreach program to encourage and foster resiliency through: Integration of community participation in the elements of disaster management; more effective Communication and Coordination with community groups and organizations; Empowering communities to develop and implement strategies at their level to improve resiliency. This outreach effort will refer to the acronym"ICE"that highlights the tenets of Integration, Communication/Coordination, and Empowerment. In progress; 100% complete. Practical experience working with many community associations in the Puna District accomplished many goals. Five Community Emergency Response Team training session were completed with 110 citizens trained and 68 citizens joining a CERT team. A Community Preparation Fair was held in West Hawaii in June. Two Community Preparation Fairs are planned each year; one in East Hawaii and one in West Hawaii. Final Status Report on Program Objectives for FY 2018-19 1 CIVIL DEFENSE AGENCY CIVIL DEFENSE 4. Conduct an annual review and assessment of Civil Defense public notification and warning systems to include but not limited to: a. The use of the mass notification systems to provide timely digital platform public information and outreach messaging with respect to the various types of hazards and threats experienced. b. The expanded use of the mass notification system for other Departments in the County. c. The use of various social media and web-based platforms to post and disseminate emergency information. In progress; 100% complete. The previous mass notification system was in the fourth and final option year. A request for proposals was released to seek a new vendor for mass notification. Four companies responded including the previous vendor. A new vendor,Everbridge,was selected by the selection committee and is currently operational. All County departments were given the option of using the system to provide notification to their employees. To date,Department of Parks and Recreation,Department of Water Supply, and the Fire Department have taken advantage of the offer. The Everbridge system interfaces with social media platforms such as Twitter and Facebook. 5. Conduct an annual assessment of all digital or electronic systems, software, and platforms used to: a. Establish and maintain a Common Operating Picture (COP) for all emergencies. b. Monitor and maintain situational awareness with emergency operations and incident management. c. Facilitate, submit,track, and process requests for assistance (RFA's) and or requests for information (BFI's) during emergency operations and the activation of the Emergency Operation Center (EOC). d. Conduct and facilitate preliminary damage assessments during emergencies and disasters. e. Inventory and track all local (Hawai'i Island) disaster response resources. In progress; 75% complete. Resource and Asset tracking system acquired (Salamander); delay in data upload due to delays in system training for new logistics personnel. Information tracking system (Arc-GIS based) under development by newly formed ArcGIS working group. ArcGIS hardware and software problems required purchase of an additional server to operate ArcGIS for Civil Defense; Sequel Software not purchased for server delaying system setup and configuration. Data management system created in ArcGIS to gather disaster impacts and response in a five-year cycle that corresponds with the Multi-Hazard Mitigation Plan review process. All prior Civil Defense ArcGIS data has been Final Status Report on Program Objectives for FY 2018-19 2 CIVIL DEFENSE AGENCY CIVIL DEFENSE archived. Pathways to input data into the ArcGIS layers have been created for all County departments. The Damage Assessment Survey using the Collector application is one example of a pathway for data input. 6. Conduct an annual review of existing and new facilities being designated or considered as emergency shelters in partnership with the Department of Education, American Red Cross, Hawaii County Department of Parks and Recreation, and with the Hawaii Emergency Management Agency. In progress; 75% complete. Civil Defense and the Department of Education met on a regular basis prior to Hurricane Season to develop working relationships and to create a list of facilities for use during high wind events. Hawaii Emergency Management Agency (Hi-EMA),to expand shelter capacity, has changed their sheltering philosophy to expand beyond Department of Education facilities by including private organizations (businesses, resorts, churches, etc.) as shelter providers. These organizations will be encouraged to provide emergency sheltering to employees, their families, guests, and congregations under the provisions in HRS 663-10.7 which provides immunities to the private organization when they provide food and shelter during an emergency. Information campaign led by Hi-EMA is being planned. 7. Continue to participate in the administration of the County of Hawaii Radio System Upgrade Project. In progress; 75% complete. Notice to proceed issued to replace one tower(South Point) and to build a new tower (Ocean View) to expand the radio network's coverage. The site at Haleakala was reactivated and will come on-line pending final testing and acceptance. Replacement Puna radio repeater site has been delayed, now projected mid-2020 completion. 8. Continue to administer the Department of Homeland Security Grant Program for the County of Hawaii as administered by the Hawaii Emergency Management Agency and the State Department of Defense. Utilize Homeland Security funds to enhance the Emergency Operations Center (EOC), develop EOC continuity and contingency plans, develop programs to integrate social media into our operations and develop supply caches throughout the county in support of shelters and mass care initiative. In progress; 50% complete. Environmental and Historic Preservation (EHP) process completed for transfer switches to be installed at 22 County facilities across the island. EHP process also completed for the Hazard Camera and Weather Station project that will place either a monitoring camera or weather Final Status Report on Program Objectives for FY 2018-19 3 t } f f 7 t �CIVIL DEFENSE AGENCY CIVIL DEFENSE t station at 25 locations across the island. Replaced one Civil Defense response vehicle that was beyond its life cycle date. 9. Conduct annual review and update of hazard maps to include but not limited to the tsunami evacuation maps and provide updates to appropriate departments and agencies on an annual basis. i } In progress; 50% Complete. Civil Defense,Public Works, and the Police Department conducted a review of tsunami roadblock locations. ArcGIS layer created to monitor status of locations during activation. Initiated a "Map your Neighborhood" project to enlist the help of residents in identifying hazards and at-risk locations within their neighborhoods. ArcGIS layer created for analysis during weather incidents. Professional Services contract in place to conduct review and prepare plan. Studies for volcanic hazards in progress. 10. Identify and develop a siren installation, upgrade,repair, replacement, and preventative maintenance program in accordance and coordination with Hawaii Emergency Management Agency Capital Improvements Program(CIP) Funding plan and through private subdivision developers. In progress; 50% complete. Hawaii Emergency Management Agency (Hi- i EMA)is executing Phases III and IV of the Emergency Warning Siren Upgrade Project. These two phases place new sirens in locations that are not currently served by an emergency warning siren. A total of seven sirens were installed at the following locations: Honomu, Honoka`a,Ho`opuloa,Ho`okena Beach Park, Hawaiian Ocean View Estates, Mountain View, and Volcano (Cooper Center). # Two informers (indoor warning siren)were placed in school campuses in j Keaukaha to supplement the Baker Avenue warning siren. Seven more sirens are scheduled for installation; two in Puna, one in Pana`ewa, and four in Hilo. I i I i Final Status Report on Program Objectives for FY 2018-19 4 CORPORATI ION COUNSSEL i i i CORPORATION COUNSEL LITIGATION DIVISION ' 1. Offer training opportunities to each litigator at least twice a year,to provide them with tools to effectively represent the County and its employees. 2. Litigators are receiving training. i i 3. Have at least monthly litigation meetings to review the status of cases, hear concerns and provide training and guidance. 4. Meetings have taken place, primarily to discuss strategy and status of cases. f i 5. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. Pending lawsuits are being appropriately monitored and settlement is only recommended when it is in the best interest of the County. Six Month Progress Report on Program Objectives for FY 2019-20 i CORPORATION COUNSEL COUNSELING & G DSIO 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. Due to continued limited funding, the Counseling&Drafting(C&D) attorneys received appropriate training through local and web-based opportunities. 2. Review and approve documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. 1,006 documents were reviewed, of which 97.20%were reviewed within seven days. 3. Review and comment. The Division will review and comment on documents submitted by the various County departments and agencies promptly. To the extent possible, 75%of requests shall be completed within 21 business days. 466 documents were reviewed and commented on, of which 84.10%were reviewed within 21 days. 4. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75%of requests shall be completed within 21 business days. Forty-six documents were drafted, of which 78.30%were completed within 21 days. 5. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 181 legal opinions were drafted, of which 86.20%were completed within 21 days. Six Month Progress Report on Program Objectives for FY 2019-20 2 I I I i CORPORATION COUNSEL i COUNSELING & DRAFTING DIVISION i b. Miscellaneous Requests far Legal Assistance including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects,which are time-and resource-consuming. For requests not requiring a formal written response or extensive research,to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects, to the extent possible,requests shall be completed within the time frame allocated for the project. Seventy-nine miscellaneous requests for legal assistance were researched and responded to, of which 81%were completed within 21 days. 211 long term projects were worked on. 7. Training for County Officers and Employees and Board and Commission Members. The department (both litigators and counseling and drafting attorneys)will provide training for at least 500 County officers, employees, officials, and members of boards and commissions, on relevant requirements and changes in law. Each attorney will conduct at least two training sessions. 404 County officers, employees, officials and members of boards and commissions attended training provided by this office. 8. Risk Manaizement/Miti ation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. C&D attorneys continue to assist departments with risk management and mitigation on a case by case basis. Six Month Progress Report on Program Objectives for FY 2019-20 3 i CORPORATION COUNSEL I BOARD F ETHICS 1. Review all requests for opinions in a prompt manner. During the period July 1,2019 to December 31,2019,the Board received one new petition and five informal advisory opinion requests. In this time period, the following occurred: • Decision was rendered on one petition which was received during the period January 1,2019 to June 30,2019. • Decisions were rendered on two informal advisory opinions. • One petition and one request for informal advisory opinion will be reviewed next period. • Two informal advisory opinions are pending final approval by the Board. • There were no investigations or investigative hearings held during this period. Six Month Progress Report on Program Objectives for FY 2019-20 4 CORPORATION COUNSEL LITIGATION 1. Offer training opportunities to each litigator at least twice a year,to provide them with tools to effectively represent the County and its employees. Litigators are receiving appropriate training. 2. Have at least monthly litigation meetings to review the status of cases, hear concerns and provide training and guidance. Meetings have taken place to review the status of cases,hear concerns, and provide training and guidance. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. The litigators have been monitoring pending lawsuits and settlement is only recommended when it is in the best interests of the County. Final Status Report on Program Objectives for FY 2018-19 1 CORPORATION COUNSEL COUNSELING & DRAFTINGDIVISION 1. Training Opportunities. Offer training opportunities to each counseling and drafting attorney at least twice a year so that they continue to sharpen their legal skills and stay abreast of important developments in the law. Due to limited funding,the Counseling& Drafting(C&D) attorneys received appropriate training through local and web-based opportunities. 2. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential exposure and liability. To the extent possible, 75% of legal documents shall be reviewed within seven business days. 1,684 documents were reviewed, of which 97.2% were reviewed within seven days. 3. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75%of requests shall be completed within 21 business days. Sixty-five documents were drafted, of which 70.8%were completed within 21 days. 4. Legal Opinions. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days. 392 legal opinions were drafted, of which 89.0%were completed within 21 days. 5. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long-term projects, which are time-and resource-consuming. For requests not requiring a formal written response or extensive research,to the extent possible, 50% of all requests shall be completed within 21 business days. For long-term projects, to the extent possible, requests shall be completed within the time frame allocated for the project. 147 miscellaneous requests for legal assistance were researched and responded to, of which 91.2% were completed within 21 days. 274 long term projects were worked on. Final Status Report on Program Objectives for FY 2018-19 2 CORPORATION COUNSEL COUNSELING F I DIVISION 6. Training for County Officers and Employees, and Board and Commission Members. The department (both litigators and counseling and drafting attorneys) will provide training for at least 500 County officers, employees, officials, and members of boards and commissions, on relevant requirements and changes in law. Each attorney will conduct at least two training sessions. 680 County officers, employees, officials and members of boards and commissions attended training provided by this office. 7. Risk Management/Mitigation. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. C&D attorney and Claims Investigator attend and report at Risk Management meetings. C&D attorneys also assist departments with risk management and mitigation on a case by case basis. Final Status Report on Program Objectives for FY 2018-19 3 CORPORATION COUNSEL BOARD F ETHICS Review all requests for opinions in a prompt manner. During the period July 1,2018 to June 30, 2019, the Board received one petition. In this period,the following occurred: • One petition is pending final informal advisory opinion. • One petition received during FY 2017-18 was withdrawn. • There were no investigations or investigative hearings held. Final Status Report on Program Objectives for FY 2018-19 4 4 GQUIVTY C 0U Nf COUN7YZ CLE-1-/RK COUNTY COUNCIL/CLERK COUNCIL/CLERK Council and Committee Services Section 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for 12 Council meetings and 52 Committee meetings held during the first half of the fiscal year. 2. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services copied 35 DVDs in the first half of the fiscal year. 3. Make available online each bill and resolution received for consideration by the Council or its Committees, and ordinances once adopted. In the first half of the fiscal year, 45 bills, 255 resolutions, and 33 ordinances were made available online. 4. Make Council and Committee meeting video archives available online within a reasonable time after the meetings. i All Council and Committee meeting video archives have been made available online two days after the meetings. 5. Provide final votes on Council and Committee agenda items within a reasonable length of time after the meetings. Final votes on Council and Committee agenda items have been provided within two days after the meetings. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. Support Services reproduced 1,316,739 black and white copies and 179,480 color copies of various documents. Six Month Progress Report on Progam Objectives for FY 2019-20 1 z i COUNTY I COUNCEL/CLERK 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. Support Services postedlmailed 182,123 pieces of mail. Legislative Research Branch 1. Complete review and preparation of all amendments and subsequent drafts of the Operating and Capital Budgets within established deadlines. The budget review for FY 2020-21 will begin in the second half of the fiscal year in March 2020; however, the budgets cannot be amended until May. 2. Complete review of non-complex bills,resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. In the first half of the fiscal year,LRB reviewed 197 resolutions, 10 bills, and 8 proposed amendments to legislation on Council and Committee agendas. All reviews were completed in a timely manner based on the content and complexity of the legislation. 3. Provide research assistance to the Clerk and Council, as requested and time permitting, relating to substantive as well as procedural matters. LRB assisted the 2018-2020 Hawaii County Charter Commission,which included providing a staff person that served as Commission Secretary, assisting with the audio-visual equipment,providing drafting and research assistance, compiling and maintaining a list of amendments proposed by the Commission, producing verbatim minutes of meetings, and providing other assistance to the Commission and the Commission Analyst as needed. 4. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research assistance. LRB has been assisting the administration with drafting complex bilis to revise the building, plumbing, electrical, and energy conservation codes. Six Month Progress Report on Program Objectives for FY 2019-20 2 i COUNCIL/CLERKCOUNTY COUNCIL/CLERK 5. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances,pursuant to Hawaii County Code, Section 2-153. Supplement 6 was published and distributed in July 2019 and included all ordinances that took effect through June 30,2019. Supplement 7 will be published and distributed in January 2020,which will include ordinances that took effect through December 31, 2019. 6. Update the Council-Clerk's website to include revisions to the Hawaii County Code in the interim between supplements,revisions to the Hawaii County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. In the first half of the fiscal year,the Hawaii County Code was updated four times. No changes were made to the Hawaii County Charter or the Council Rules of Procedure and Organization during this time. 7. Draft ballot questions during an election year for any proposed amendments to the Hawaii County Charter to be placed on the General Election ballot and update the Charter to incorporate any amendments passed by the voters. This was a non-election year; however,LRB will be assisting the Charter Commission in the second half of the fiscal year with creating ballot language for the 2020 General Election. 8. Monitor the State Legislative Session, compile an extensive list of bills that are of significant interest to the County, and provide daily reports to the Council on all activity for those bills throughout the legislative session. I Tracking of the 2020 Legislative Session will begin in January, the second half of the fiscal year. i 9. Conduct training classes for Council district staff on legislative drafting and budget procedures/amendments. I LRB did not conduct any training classes in the first half of the fiscal year; however, one or two classes will be held within the next three months. I I I I Six Month Progress Report on Program Objectives for FY 2019-20 3 i i i ('"'O"'UNTY COUNCIL/CLERK COUNCIL/CLERK 10. Prepare and distribute at least one informational brochure or other educational material relating to the legislative process. No informational brochure or educational material was distributed in the first half of the fiscal year. Six Month Progress Report on Program Objectives for FY 2019-20 4 i I i 4 COUNTY COUNCIL/CLERK ELECTIONS 1. Recruit and train staff for implementation of same-day voter registration at all I precincts in the County. On June 25,2019, Governor Ige signed into law Act 136 that requires all elections to be conducted by mail,which eliminated the need for precincts. Staff is currently attending trainings on implementation of new procedures for an all-mail election. I 2. Provide voter education and voter registration presentations at all public and private high schools in the County. The voter education program was not conducted at high schools in the first half of the fiscal year; however, it is currently being coordinated for the second half of the fiscal year for the 2020 elections. 3. Begin preparations for 2021 Redistricting. In the first half of the fiscal year, contact was made with individuals to gather information in preparation for redistricting. 4. Provide testimony on election related bills during the legislative session. No testimony was provided in the first half of the fiscal year as the Legislative Session begins in January. i Six Month Progress Report on Program Objectives for FY 2019-20 5 I a i 3 t I i I s I i i This page intentionally left blank I i a 1 I �I k i COUNTY COUNCIL/CLERK COUNCIL/CLERK t 3 Council and Committee Services Section i 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agendas and posting and publication of meeting notices. Requirements were met for 27 Council meetings and 88 Committee meetings held in the first half of the fiscal year. 2. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Council Services copied 74 DVDs in the first half of the fiscal year. 3. Make available online each bill and resolution received for consideration by the Council or its Committees, and ordinances once adopted. At the end of the fiscal year, 142 bills,326 resolutions, and 128 ordinances were made available online. 4. Make Council and Committee meeting video archives available online within a reasonable time after the meetings. All Council and Committee meeting video archives have been made available online within two days after the meetings. 5. Provide final votes on Council and Committee agenda items within a reasonable length of time after the meetings. Final votes on Council and Committee agenda items have been provided within two days after the meetings. Support Services Division 1. Process all documents submitted by departments for reproduction within two business days, unless the job requested is extremely large. Staff has reproduced 3,224,624 black and white copies and 261,476 color copies of various documents. Final Status Report on Program Objectives for FY 2018-19 1 COUNTY COUNCIL/CLERK COUNCIL/CLERK 2. Process all pieces of outgoing postal and interdepartmental mail collected from departments or received by departments no later than 2:30 p.m. on the same business day. Staff has posted/ ailed 346,391 pieces of mail. Legislative Research Branch 1. Complete review and preparation of all amendments and subsequent drafts of the Operating and Capital Budgets within established deadlines. Assisted the Council with the budget review process,which included the submittal of 152 nonprofits to be included in the Operating Budget and the review and transmittal of 40 budget amendments and all amended drafts of the Operating and Capital Budgets. 2. Complete review of non-complex bills, resolutions, and amendments initiated by a Council Member for proper form within two weeks of receipt. Complex bills or resolutions may require a longer review period. Reviewed 220 resolutions, 13 bills, and 122 proposed amendments to legislation on Council and Committee agendas. Staff also conducted six miscellaneous reviews relating to proposed amendments to the County Charter. All reviews were completed in a timely manner based on the content and complexity of the legislation. 3. Provide research assistance to the Clerk and Council, as requested and time permitting, relating to substantive as well as procedural matters. Provided staff support to the 2018-2020 Hawaii County Charter Commission: provided a staff person that served as Commission Secretary; staffed 12 regular meetings,two recessed meetings, one special meeting,two ad hoc meetings, and six public hearings; assisted with audio-visual equipment; assisted with research and drafting of proposed Charter amendments; produced verbatim minutes of meetings and public hearings; compiled and maintained a list of amendments proposed by the Commission; and provided other assistance to the Commission and the Commission Analyst as needed. Final Status Report on Program Objectives for FY 2018-19 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK 4. Provide support to the administration, as requested and time permitting, with drafting, analysis, and research assistance. Assisted the administration with drafting a complex bill to revise the building, electrical, and plumbing codes. Also assisted with drafting a proposed amendment to a resolution creating new positions. 5. Prepare semi-annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances,pursuant to Hawaii County Code, Section 2-153. Supplement 4 was published and distributed in July 2018 and included all ordinances that took effect through June 30, 2018. Supplement 5 was published and distributed in January 2019 and included all ordinances that took effect through December 31, 2018. 6. Update the Council-Clerk's website to include revisions to the Hawaii County Code in the interim between supplements,revisions to the Hawaii County Charter pursuant to amendments that pass in the General Election, and new or amended Council Rules of Procedure and Organization. The Council-Clerk's website was updated as follows: (1) the Hawaii County Code was updated 14 times, (2) the 2016 Hawaii County Charter was replaced with the 2018 edition,which includes the two Charter amendments approved by voters in the 2018 General Election, and (3) the 2016-2018 Rules of Procedure and Organization of the Council of the County of Hawaii was replaced to reflect the new term,2018-2020, and the revised Standing Committees. 7. Draft ballot questions during an election year for any proposed amendments to the Hawaii County Charter to be placed on the General Election ballot and update the Charter to incorporate any amendments passed by the voters. LRB assisted with the ballot questions for two Charter amendments that created additional requirements of the Salary Commission and the requirement of fiscal impact statements for any proposed amendments to the Charter, both of which were approved by the voters in the 2018 General Election. The 2016 County Charter was updated to include the voter-approved amendments and 252 copies of the new 2018 edition were printed and distributed. Final Status Report on Program Objectives for FY 2018-19 3 COUNTY COUNCIL/CLERK COUNCIL/CLERK 8. Monitor the State Legislative Session, compile an extensive list of bills that are of significant interest to the County, and provide daily reports to the Council on all activity for those bills throughout the legislative session. Monitored the 30th State Legislative Session by compiling an extensive list of 167 bilis of significant interest to the County, provided daily reports to the Council on legislative activity for those bills throughout the legislative session, and forwarded all testimony from the administration to the Council. 9. Conduct training classes for Council district staff on legislative drafting and budget procedures/amendments. Conducted two training classes on legislative drafting and two classes on budget procedures and amendments for Council district staff. 10. Prepare and distribute at least one informational brochure or other educational material relating to the legislative process. Updated the informational booklet Your County Government to include the new Council Members. Published and distributed over 350 copies to the Council Members and various departments/agencies. Final Status Report on Program Objectives for FY 2018-19 4 COUNTY COUNCIL/CLERK ELECTIONS 1. Recruit and train staff for implementation of same-day voter registration at all precincts in the County. There were 218 Chairperson/Voter Assistance Officials trained to assist voters with same day voter registration at the polling places; six Control Center Operators were trained to provide support to all Chairperson/Voter Assistance Officials with same day voter registration. 2. Provide voter education and voter registration presentations at all public and private high schools in the County. Eleven high schools were contacted and offered the opportunity to participate in i the presentation, of which seven high schools participated. 3. Contact the University of Hawaii to implement early-voting sites on its campuses in Hilo and Kona. i This has not been met and is not feasible at this time. 4. Implement and transition from the City and County of Honolulu mainframe system to an internet-based system(Total Vote). i The implementation and transition from City and County of Honolulu mainframe to an internet-based system (Total Vote) has been met, and the changeover went smoothly. 1 i i I 'i i i i 'i I i i i I i I i Final Status Report on Program Objectives for FY 2018-19 5 i � ) ) ) } ) ! . � ) } ] ] ) This p7intentionally k#Han } ) ) } . } eau N71 Y P RYS:,i(-)'IC I Nf: COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County departments and agencies diligently as in the past. Responds to inquiries regarding medical matters. Six Month Progress Report on Program Objectives for FY 2019-20 1 i This page intentionally left blank COUNTY PHYSICIANS COUNTY PHYSICIANS s 1. Continue to serve the County departments and agencies diligently as in the past. 3 t Responded to all inquiries and appointments regarding medical matters. r i I I i E t z i r i i i I i Final Status Report on Program Objectives for FY 2018-19 1 This page intentionally left blank i I i 6j) ELDJ-E-,-/�,R�-L---�YACC�TIVITIE ,(S-' r R s I ELDERLY ACTIVITIES COORDINATED CES UNIT �u 4 S The CSE staff will strive to promote maximum independence, optimum health,personal t dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. CSE provided Information & Assistance Services to 2,349 older adults. 2. Provide Outreach Services to 900 adults. CSE provided Outreach Services to 497 adults. 3. Provide Transportation Services to 1,000 older adults and accomplishing 34,000 trips annually. CSE provided Transportation Services to 986 older adults and accomplished 21,566 trips. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. CSE provided Transportation Services to 48 individuals less than 60 years of age with disabilities and accomplished 569 trips. 5. Provide and complete 2,000 Referrals. CSE provided and completed 1,220 referrals. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. CSE provided and completed 1,756 Referrals and provided individuals with disabilities/older adults with 2,997 hours of chore services. Six Month Progress Report on Program Objectives for FY 2019-20 1 ELDERLY ACTIVITIES RETIRED AND SENIOR L TEE PROGRAM Provide a variety of opportunities for retired and senior persons aged 55 or older to participate more fully in the life of their community through significant volunteer services. 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,000 persons 55 years and older. 1,280 RSVP volunteers served in volunteer assignments. 2. Assist significantly in meeting community needs by providing 100,000 hours of volunteer service. RSVP volunteers provided 79,245 hours of volunteer service. 3. Facilitate volunteer services through 150 volunteer stations. RSVP volunteers provided services at 192 volunteer stations. 4. Provide 75 volunteers to assist in Food Basket Distribution. Seventy RSVP volunteers assisted in the Food Basket Distribution. 5. Provide 25 volunteers to assist in Hawaii County Nutrition Meals—On-Wheels Program. i Twenty-four RSVP volunteers assisted with the Hawaii County Nutrition Meals-On-Wheels program. 6. Provide 20 volunteers to assist in AARP's Tax Preparation Program. No RSVP volunteers assisted in AARP's Tax Preparation Program. Program will start in 3rd quarter. 7. Provide 80 volunteers to assist the Blood Bank of Hawaii at community blood drives. Fifty-one RSVP volunteers assisted the Blood Bank of Hawaii at community blood drives. Six Month Progress Report on Program Objectives for FY 2019-20 2 'E"LDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM 8. Provide 800 volunteers in other community priorities. 1,135 RSVP volunteers assisted in other community priorities. Six Month Progress Report on Program Objectives for FY 2019-20 3 i ELDERLY ACTIVITIES NUTRITION Congregate Nutrition Services To provide 60,000 nutritious meals, each containing a third of the U.S. RDA,to 900 older individuals, aged 60 and older, at 15 congregate nutrition sites throughout Hawaii County by June 30, 2019. There were 24,136 nutritious meals provided to 474 older individuals, aged 60 and older at 15 congregate nutrition sites. Home Delivered Meal Service (Meals on Wheels) To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA, to 300 frail, homebound older individuals, aged 60 and older,throughout Hawaii County by June 30, 2019. There were 37,340 nutritious meals delivered to 447 frail homebound older individuals, aged 60 and older. Six Month Progress Report on Program Objectives for FY 2019-20 4 i I I i ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs by fiscal year's end. Two enrollees are now self-employed. 2. Provide services to a cumulative total of 3 8 enrollees by fiscal year's end. Provided services to 32 enrollees. 3. Visit each enrollee at his/her work site twice a year. Conduct 76 work site visits by fiscal year's end. I Conducted 57 work site visits. i i Six Month Progress Report on Program Objectives for FY 2019-20 5 i I 1 This page intentionally left blank ELDERLY ACTIVITIES COORDINATED SERVICEST The CSE staff will strive to promote maximum independence, optimum health,personal dignity and self-enrichment by: 1. Provide Information and Assistance Services to 3,500 older adults. Served 3,727 or 106% of the established objective of 3,500. 2. Provide Outreach Services to 900 adults. Served 903 or 100% of the established objective of 900. 3. Provide Transportation Services to 1,000 older adults and accomplishing 34,000 trips annually. Provided transportation services for 1,288 seniors or 129% of the established objective of 1,000 and completed 38,121 trips or 112% of the 34,000 total trips. 4. Provide Transportation Services to 60 individuals less than 60 years of age with disabilities and accomplishing 900 trips annually. Provided transportation services to 54 individuals below 60 years of age or 90% of the established 60 individuals and completed 907 trips or 101% of the 900 total trips 5. Provide and complete 2,000 Referrals. Completed 5,831 referrals or 292% of the established objective of 2,000. 6. Provide individuals with disabilities/older adults with 5,000 hours of chore services annually. Provided 5,856 hours or 117% of the established objective of 5,000 annual hours of chore service Final Status Report on Program Objectives for FY 2018-19 1 f s ELDERLY ACTIVITIE RETIRED AND SENIOR VOLUNTEER PROGRAM 3 7 Provide a variety of opportunities for retired and senior persons aged 55 or older to f participate more fully in the life of their community through significant volunteer services. E 1. Plan and coordinate diverse and meaningful volunteer opportunities to 1,000 persons 55 years and older. s RSVP volunteers served in 1,325 in volunteer assignments. 2. Assist significantly in meeting community needs by providing 100,000 hours of f volunteer service. i f RSVP volunteers provided 114,411 hours of volunteer service. i r 3. Facilitate volunteer services through 140 volunteer stations. i RSVP volunteers provided hours through 196 volunteer stations. 4. Provide 95 volunteers to assist in Food Basket Distribution. s i Ninety-six RSVP volunteers assisted in the Food Basket Distribution. i 5. Provide 20 volunteers to assist in Hawaii County Nutrition Meals—On-Vdheels Program. Twenty-two RSVP volunteers assisted in Hawaii County Nutrition Meals-On- Wheels program. a 6. Provide 15 volunteers to assist in AARP's Tax Preparation Program. Eighteen RSVP volunteers assisted in AARP's Tax Preparation Program. 7. Provide 60 volunteers to assist the Blood Bank of Hawaii at community blood drives. Sixty-nine RSVP volunteers assisted in Blood Bank of Hawaii at community blood drives. Final Status Report on Program Objectives for FY 2018-19 2 ELDERLY ACTIVITIES INI ..,w _q_ 11 RETIRED AND SENIOR VOLUNTEER 8. Provide 50 volunteers to assist the Hawaii State Department of Education with in- school support. Fifty-nine RSVP volunteers assisted in Hawaii State Department of Education with in-school support. 9. Provide ten volunteers to assist Under His Wings' Homeless Services. Six RSVP volunteers assisted in Under His Wings' Homeless Services. Final Status Report on Program Objectives for FY 2418-19 3 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services To provide 60,000 nutritious meals, each containing a third of the U.S. RDA, to 900 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawaii County by June 30, 2018. As of June 30,2019, there were 65,512 congregate meals served to 1,007 seniors. This 109% of our objective for congregate meals and 112% of our objective for seniors served at congregate sites. Home Delivered Meal Service (Meals on Wheels) To deliver 60,000 nutritious meals, each containing a third of the U.S. RDA, to 300 frail, homebound older individuals, aged 60 and older,throughout Hawaii County by June 30, 2018. As of June 30,2019, there were 108,702 "Meals on Wheels" delivered to the homes of 659 homebound seniors. This is 181% of our objective for home delivered meals and 220% of our objective for seniors served. Final Status Report on Program Objectives for FY 2018-19 4 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place five enrollees into unsubsidized jobs by fiscal year's end. We have currently placed ten enrollees in jobs (nine current, one three months after exiting the program). We also assisted with placement with two applicants prior to being enrolled in our program. 2. Provide services to a cumulative total of 38 enrollees by fiscal year's end. At the end of this quarter we will have provided services for 159 enrollees (duplicated, 42 unduplicated). Supplies,training in AARP class health maintenance,job fair,job readiness, and training with social services including Social Security,Nutrition,HCOA, etc. We have provided safety equipment to staff working in the field and in kitchens. We have also provided landscape maintenance equipment to some of our enrollees. The staff working in kitchens have also received knife sets for work at their sites. Classes to receive the required Food Handlers Certification have been scheduled and all that took the classes have passed and received their certifications. Entry level and intermediate computer courses as well as resume, job readiness,job preparation and interviewing classes were completed in May and June. 3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by fiscal year's end. We have visited 78 sites. This does not include random visits to just check in on enrollee and host agency. Final Status Report on Program Objectives for FY 2018-19 5 i I t i I i I i i E 4 t s 3 } E 4 h f This page intentionally left blank I i I I I E t S k 5 i5{ f i i t i 4 f E t 4 E i i a ElNIlRQIvEN"GAt.. ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Establish sewer fee rates at a level to cover expenses of operations,maintenance, repairs and replacements. New Sewer fee rates were established last year under Ordinance 19-21 which sets forth five annual increases with the first one going into effect on April 1, 2019. The scheduled increases are not expected to cover all planned expenses of operations, repairs and maintenance in the initial years, but they will progressively reduce the amount of subsidy needed from the General Fund over the five-year period. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles are expected to be sufficient to maintain current operating expenses for FY 2019-20. i 3. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 i days past due by 5% annually. a The average number of days in receivables for Wastewater has decreased by 11%, going from 64.days in FY 2018-19 to 57 days. The percentage of balances over 90 days past due has remained at 35% from FY 2018-19. Ordinance No. 14-136 was passed by the County Council and provides authorization for the Department of Water Supply(DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is drafting administrative rules for implementing water shut-off for non-payment of sewer fees. We continue to receive judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment plans to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. Six Month Progress Report on Program Objectives for FY 2019-20 1 I i i ENVIRONMENTAL MANAGEMENT ADMINISTRATION 4. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Solid Waste has decreased by 3%, going from 35 days in FY 2018-19 to 34 days. The percentage of balances over 90 days past due has decreased by 66%, going from 3% in FY 2018-19 to 1%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Six Month Progress Report on Program Objectives for FY 2019-20 2 ENVIRONMENTAL MANAGEMENT w__M. __F ...,_ . ,__...__. _......, _...__F. .... ADMINISTRATION 1. Establish sewer fee rates at a level to cover expenses of operations, maintenance, repairs and replacements. Sewer fee rates were not adequate to cover all planned expenses of operations, repairs and maintenance. The last sewer fee rate increase was in 2002 and current rates have not kept up with the increasing cost of operation, repair and maintenance of equipment and infrastructure that continues to deteriorate over time due to age. A rate study was completed, and proposed sewer rate increases submitted to the County Council under Bill 210. The bill was amended and passed by the Council. Ordinance 19-21 set forth five annual increases with the first one going into effect on April 1,2019. 2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles were sufficient to maintain current operating expenses for FY 2018-19. 3. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Wastewater has decreased by 9%, going from 70 days in FY 2017-18 to 64 days. The percentage of balances over 90 days past due has decreased by 26% going from 47% in FY 2017-18 to 35%. Ordinance No. 14-136 was passed by the County Council and provides authorization for the Department of Water Supply (DWS) to shut-off water for non-payment of sewer fees after the effective date of December 31,2015. This ordinance will provide significant leverage in the ability to collect sewer fees. The Department is drafting administrative rules for implementing water shut- off for non-payment of sewer fees. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel and have established numerous repayment pians to address delinquent balances in advance of implementing water shut-off. We continue to work towards reducing the past due receivables by reviewing debt collection policies and other opportunities to further reduce outstanding balances. Final Status Report on Program Objectives for FY 2018-19 1 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 4. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables by 5% annually. Reduce the percentage of balances over 90 days past due by 5% annually. The average number of days in receivables for Solid Waste has decreased by 19%, going from 43 days in FY 2017-18 to 35 days. The percentage of balances over 90 days past due has decreased by 62%, going from 8% in FY 2017-18 to 3%. We have received judgments from lawsuits initiated by the Office of the Corporation Counsel. Delinquent customers are being denied access to the landfills after proper notification. The Department continues to work towards reducing the past due receivables by reviewing debt collection policies, procedures, and other opportunities to further reduce outstanding balances. Final Status Report on Program Objectives for FY 2018-19 2 8 FUNANCE i I I FINANCE I RMIMM MM. ADMINISTRATIONJBUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for county financial personnel. Desired outcome is to provide a training media for financial support staff. Seven training sessions were conducted in the first six months of the fiscal year. They included professional service, inventory and accounts payable trainings with various individuals including those in our Vehicle Registration and Licensing Administration division. The Budget Kickoff and Budget 101 trainings for all departments were held in September. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget, purchasing and real property tax related areas. The Vehicle Registration & Licensing and the Real Property Tax divisions conducted no educational outreach meetings in the first half of the fiscal year. The department continues to support a RPT Review Working Group and Ag Committee consisting of community members which have met one time in the first six months of the fiscal year. 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Supervisory training and support materials were distributed to the division managers monthly. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were three protests filed during the first six months of the fiscal year. We met the deadline as noted above. Six Month Progress Report on Program Objectives for FY 2019-20 1 FINANCE ADMINISTRATION/BUDGET Budget 1. Plan, direct and execute the formulation of the county's operating budget. On September 19,2019 the Finance Department initiated the FY 2020-21 Budget season with a kick-off meeting/workshop. A Budget 101 class was held at the Office of Aging to review the budget process. Budget review and discussions with County Departments, Offices and Agencies were initiated in December 2019. 2. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully completed requests for council action received three days prior to the County Council's submittal deadlines. In the first half of FY 2019-20 the Office prepared bl resolutions,35 bilis and 83 transmittal letters on behalf of departments/agencies for County Council action. 3. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 19, 2019, the kickoff meeting for the FY 2020-21 budget was held for department heads, budget liaisons and fiscal staff of County departments and agencies. A Budget 101 class was held on September 23,2019 to provide training on completion of budget documents. One-on-ane training and ongoing assistance was provided to various departments/agencies as requested. 4. Receive and process County of Hawaii nonprofit grant applications. Grant applications were prepared, advertised and posted on the county website. The deadline for FY 2020-21 grant applications is Friday,January 31,2020. Applications will then be processed and routed to the Council for final action. Six Month Progress Report on Program Objectives for FY 2019-20 2 FINANCE ADMINISTRATION/BUDOET Internal Control I. Review departmental policies and procedures related to financial controls and asset protection. No reviews were initiated to date. 2. Identify potential control weaknesses and develop enhanced security procedures to reduce opportunities for fraud, create additional accountability, and build greater public trust. No procedures were developed to date. Six Month Progress Report on Program Objectives for FY 2019-20 3 FINANCE ACCOUNTS 1. Close FY 2018-19 books and issue final June 30 Budget Status Report by October 15, 2019 and determine the General Fund's fund balance by September 30, 2019. The FY 2018-19 books were closed on October 24, 2019 and the final June 30 Budget Status Report was issued on November 4, 2019. The General Fund's fund balance was determined on October 14, 2019. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association(GFOA) for the County's June 30, 2019 Comprehensive Annual Financial Report. Certificate of Achievement is in the process of being obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on October 24, 2019 and we then began closing the months in FY 2019-20. We anticipate being able to meet this objective beginning with the January 2020 closing. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as,helping users and providing training when necessary. Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Six Month Progress Report on Program Objectives for FY 2019-20 4 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within seven working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100%of payroll claims for accuracy and compliance with legal and contractual requirements and filing all required payroll tax forms and returns on time. 100% of payroll claims are being preaudited and all required payroll tax forms and returns are being filed on time. Six Month Progress Report on Program Objectives for FY 2019-20 5 i 3 3 i FINANCE PURCHASING 1. Use technology effectively by processing 95% of all IFBs, RFPs and RFQs using Public Purchase,the division's chosen e-procurement system. 95% of all IFB's, RFP's and RFQ's are completed utilizing Public Purchase. 2. Use technology effectively by processing 80% of all documents electronically to the departments, agencies and public by using Public Purchase, Eden, Laser fiche or email. At least 90% of the documents are processed electronically. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding(IFBs or RFPs) 90% of the time within 60 days of receipt of the request. 90% of draft specifications for IFB's or RFP's are done within 60 days of complete receipt of request. 4. Provide outstanding customer service to departments and agencies for purchases less than the formal bidding limits, by completing the request for quotation process 95% of the time within ten working days of receipt. 95% of request for quotations are completed within ten working days. 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. 95% of routine documents are completed within two working days of receipt. 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly, two classes required for supervisory staff. 50% of staff has fulfilled this requirement as of January 2020. Six Month Progress Report on Program Objectives for FY 2019-20 6 i i 1 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds are invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. At halfway point, interest income is 96.7% of the budgeted goal. 4. Reconcile monthly statements within 30 days of receipt. Bank statements are being reconciled on schedule. Six Month Progress Report on Program Objectives for FY 2019-20 7 FINANCE REAL PROPERTY TAX 1. Maintain sales assessment mean ratio+/- 10% from the 100%assessment. • Sales ratio/assessment ratio for Tax Year 2019 is 94.8% which is within the +/- 10% range. 2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio. • The overall ratio for Tax Year 2019 is 11.0% which is within the+/- 15% range. 3. Conduct field inspections of 95% for all new construction. • Field inspections for new permits are at 98%. 4. Maintain an active educational and informational program on real property taxation. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function " of the division. • Real Property Tax Review Working Group and Ag Committee completed their two-year meetings in October 2019 and submitted their final report to Administration and Administration submitted the Finance Committee. • Presentations are made at professional, community, and club meetings upon request. • Radio, newspaper, and local public television coverage are coordinated with the Mayor's Press Secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale for FY 2019-20 will be held in January 2020. • The second sale for FY 2019-20 will be held in June 2020. Six Month Progress Report on Program Objectives for FY 2019-20 8 c t t FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continues to respond on a timely basis to inquiries from internal/external sources. It affords advice, information and/or recommendations on insurance and risk concerns e.g. insurance contractual requirements. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continues to communicate and/or meet with Departments and Divisions to address assessing insurance, risk concerns and affording recommendations where appropriate. Distribution of Risk Reminders to departments were re-implemented to address health and safety issues and concerns on a proactive basis. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. County's self-insured program structure is assessed to contemplate conceptual potential option(s) to limit the County's self-insured financial loss exposure. Options are conditioned upon availability of both underwriting exposure data (e.g. Payroll by WC Class Code) for insurance options and loss costs data (for Liability and Workers' Compensation). Ultimately subject to cost/benefit assessment. Excess Liability alternatives are subject to availability of historical loss data by policy year reflecting paid, reserved and incurred losses. Pending completed insurance application to review Water Safety Liability insurance option. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. The Risk Management Committee(RMC) is being re-established in April 2020. An effective and meaningful RMC is contingent upon continued efforts to establish a working partnership on Workers' Compensation with the Department of Human Resources which had an organizational change. Coordination with HR's Health & Safety has progressed well. With the County being primarily Six Month Progress Report on Program Objectives for FY 2019-20 9 FINANCE RISK MANAGEMENT self-insured, the objective of the RMC is to protect patrons/employees and the assets of the County. Towards meeting that objective,RMC will develop for pre-loss purposes, departmental ownership of Safety/Risk Control (e.g. proactive hazard correction based on mock-NIOSH walkthrough recommendations in conjunction with ongoing focus on safety trainings). On a post-loss basis, RMC will contribute to facilitate enhanced Claims Management efforts (e.g. improve lag-time WC claim reporting). S. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Health & Safety(H&S) has the foundation of Safety in place. In lieu of scheduled monthly meetings, Risk Management and H&S/Safety Division regularly meets informally and at bi-monthly UPW Safety Committee meetings. Risk Management also participates in bi-monthly P&R Safety Committee meetings. The primary objective is to establish a meaningful Safety Awareness Attitude in the County while maintaining focus on conducting safety trainings and performing informal mock-NIOSH walkthroughs to enhance safety awareness county wide. Six Month Progress Report on Program Objectives for FY 2014-20 10 FINANCE PROPERTY MANAGEMENT 1. Provide support for POMC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2018. The 2019 Annual Report to the Mayor with the Prioritized List of Properties was delivered on December 16,2019. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by POMC,the Mayor and as authorized by the County Council. The Property Management Division is in the process of purchasing a Conservation Easement over TMK(3) 8-2-013:002, 003, 014, 043 and 8-2- 015:059; commonly known as Amy Greenwell Gardens. On December 11,2018,Legacy Land Conservation Commission approved $1,452,000.00 of funds for the purchase of a portion of the Kapanai`a Cultural Corridor TMKs (3) 5-2-007:004 & 027. Currently in the process of negotiating a Purchase and Sales Agreement. The Property Management Division is currently in the process of negotiations for the purchase of TMKs: (3) 7-5-020:028 and 034; commonly known as Puapua`a. 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. The Public Access, Open Space and Natural Resources Preservation Commissioner submitted recommendations for the stewardship grant to Roxcie Waltjen, Director of Parks and Recreation during September 2019. 4. Provide support for the land management and right-of way acquisition needs for all County departments. The Property Management Division continues to provide support and assist all departments regarding land type matters. Six Month Progress Report on Program Objectives for FY 2019-20 11 FINANCE PROPERTY MANAGEMENT 5. Provide administrative and fiscal management of County leased properties and ensure leases are paid on time. The County leases continue to be maintained and monitored by the Property Management division, including but not limited to renewals, amendments, new leases, etc. Lease payments managed by the Property Management division are paid on time and no late charges have been incurred. 6. Dispose of surplus real property as requested and authorized by the Director of Finance. Currently, there are no County-owned properties are that are being disposed. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. Property Management is maintaining the Fixed Asset Detail report throughout the fiscal year through the use of the County EDEN system. The FY 2017-18 annual County of Hawaii Fixed Asset Detail Report was submitted to the County Council on Thursday,August 15,2019. 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. Property Management is assessing proposed inventory and future dates to hold an auction. Six Month Progress Report on Program Objectives for FY 2019-20 12 INANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three business days from date received. 85% of mail continues to be processed within three business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. We continue to assist customers completing transactions in a timely manner with a minimum of three to four windows opened. During our peak days, an additional window is opened to assist with customers. The kiosk located in the Kona,Hilo and Waimea districts have improved services to the public. 3. To have 90 percent of`Service Excellence Surveys' indicate`Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys,which gave an overall "Excellent" efficiency rating. Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. We continue to process inquiries and requests for renewals and/or duplicates by mail within four to five business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. We continue to have a minimum of two to three greeters in the morning to help check in customers at the start of the day. We have also teamed up with other County and local agencies to assist with operation demands. 3. To have 90 percent of`Service Excellence Surveys' indicate`Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys,which gave an overall "Excellent" efficiency rating. Six Month Progress Report on Program Objectives for FY 2019-20 13 i i I t I FUN,ANCE } VEHICLE REGISTRATION AND LICENSING Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. For the first half of the fiscal year,we have conducted 463 inspections of stations issuing safety checks. Six Month Progress Report on Program Objectives for FY 2019-20 14 I FINANCE ADMINISTRATION/BUDGET Administration 1. Conduct training sessions, large and small group settings as needed, for county financial personnel. Desired outcome is to provide a training media for financial support staff. Twenty training sessions were conducted in FY 2018-19. They included an overview of the procurement process and an accounts training with various individuals including those in our Vehicle Registration and Licensing Administration division. The Budget Kickoff and training for all departments was held in September. 2. Maintain interaction and education for the public by participating in community meetings and by conducting workshops on the various finance areas, including budget,purchasing and real property tax related areas. The Vehicle Registration & Licensing and the Real Property Tax divisions conducted multiple educational outreach meetings with various community groups throughout the island. The department continues to support an RPT Review Working Group and Ag Committee consisting of community members which have met a total of nine times. 3. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Supervisory training and support materials were distributed to the division managers monthly. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. There were three protests filed during the fiscal year. We met the deadline as noted above. Final Status Report on Program Objectives for FY 2018-19 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully-completed requests for council action received three days prior to the County Council's submittal deadlines. The Budget Office prepared 161 transmittal letters, 97 resolutions and 101 bilis on behalf of departments/agencies for County Council action. 2. Provide guidance and assistance to departments/agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On September 14,2018, the kickoff meeting for the FY 2019-20 budget was held for department heads, budget liaisons and fiscal staff of County departments and agencies. A Budget 101 class was held on September 24, 2018 to provide training on completion of budget documents. One-on-one training and ongoing assistance were provided to various departments/agencies as requested. 3. Receive and process County of Hawaii nonprofit grant applications. Non-profit grant applications were prepared, advertised and posted on the county website. The Budget Office received 163 applications. 151 grant contracts were processed. Final Status Report on Program Objectives for FY 2018-19 2 FINANCE s u .... m . ACCOUNTS 1. Close FY 2017-18 books and issue final June 30 Budget Status Report by October 15, 2018 and determine the General Fund's fund balance by September 30, 2018. The FY 2017-18 books were closed on October 22,2018 and the final June 30 Budget Status Report was issued on November 1,2018. The General Fund's fund balance was determined on October 15, 2018. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for the County's June 30, 2018 Comprehensive Annual Financial Report. Certificate of Achievement was obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August, September and October. The prior fiscal year was officially closed on October 22,2018 and we then began closing the months in Fiscal Year 2019. However, due to being short staffed while yet meeting the additional FEMA recordkeeping demands resulting from the two natural disasters that challenged our County,we were unable to meet this goal for most of the year. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary. Support was being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests were preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications were provided within the necessary timeframe. Final Status Report on Program Objectives for FY 2018-19 3 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within seven working days of the receipt of the invoice by Accounts Division. All warrants for claims were issued within seven working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by pre-auditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements and filing all required payroll tax forms and returns on time. 3 100% of payroll claims were preaudited and all required payroll tax forms and returns were filed on time. 3 I i 3 I i i I I I 3 I I Fina] Status Report on Program Objectives for FY 2018-19 4 FINANCE ._ .. FIRM w�Milo _ PURCHASING 1. Use technology effectively by processing 95% of all IFBs, RFPs and RFQs using Public Purchase,the division's chosen e-procurement system. The Purchasing Division used Public Purchase to process 99% of the IFB, RFPs and RFQs electronically, increasing vendor participation and reducing paper filing. 2. Use technology effectively by processing 80% of all documents electronically to the departments, agencies and public by using Public Purchase, Eden, Laserfiche or email. The Purchasing Division processed 95% of documents electronically to the departments. This includes preparing and approving bid documents, receiving and evaluating bid documents and distributing signed contracts. All Purchasing Division procurement documents are maintained electronically,with the finalized hardcopy filed. 3. Provide outstanding customer service to departments and agencies by completing draft specifications for formal advertised bidding(IFBs or RFPs) 90% of the time within 60 days of receipt of the request. The Purchasing Division processed 95% of the draft specifications within sixty days of receipt. In addition, the division combined "like" type purchases, resulting in additional efficiencies. 4. Provide outstanding customer service to departments and agencies for purchases less than the formal bidding limits, by completing the request for quotation process 95% of the time within ten working days of receipt. The Purchasing Division processed 98% of request for quotation requests within ten days of receipt. The Division was able to achieve greater efficiency by using Public Purchase to research similar prior requests to save time and resources. Fina] Status Report on Program Objectives for FY 2018-19 5 FINANCE PURCHASING 5. Provide outstanding customer service by processing 95% of routine documents (invoice payment approvals, contracts, change orders and supplemental agreements) within two working days of receipt, including electronic approvals. The Purchasing Division processed 95% of routine documents within two working days. When possible, electronic documents are requested, and electronic signatures are used to increase the timeliness of the response. 6. Encourage staff professional development by requiring staff to attend a minimum of one professional development training class yearly, two classes required for supervisory staff. Staff attended training classes from both State and Federal sources for procurement related to disasters and potential FEMA reimbursement. Staff also attended SPO/NASPO Acquisition Supply Services Training. Final Status Report on Program Objectives for FY 2018-19 6 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest-bearing accounts or certificates. At least 99% of funds were invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. 3. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. Interest income was 100% of the budgeted goal. 4. Reconcile monthly statements within 30 days of receipt Bank statements were reconciled on schedule. 3 I i 3 3 Final Status Report on Program Objectives for FY 2018-19 7 FINANCE Im REAL PROPERTY TAX 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio/assessment ratio for Appraisal Year 2019 was 94.5 which is within the+/- 10% range. 2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio. • The overall ratio for Appraisal Year 2019 was 11.0%which is within the+/- 15% range. 3. Conduct field inspections of 100% of all building permits issued or on file for all new construction. • Field inspections for new permits were at 98%. 4. Maintain an active educational and informational program on real property taxation. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function of the division. • Website was updated to provide additional functionality to the users including a buffer tool. • Real Property Tax Review Working Group and Ag Committee began and continue to meet every month. Groups cover all programs the Real Property Tax office maintains and handouts the office provides. • Presentations were made at professional, community, and club meetings upon request. • Radio, newspaper, and local public television coverage was coordinated with the Mayor's Press Secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale for FY 2018-19 was held in January 2019. • The second sale for FY 2018-19 was held in June 2019. Final Status Report on Program Objectives for FY 2018-19 8 FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division continues to respond in a timely basis to inquiries and requests for assistance from internal/external sources affording information and/or recommendations on insurance and risk concerns. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division continues to communicate and/or meet with Departments and Divisions to address assessing insurance, risk concerns and affording recommendations where appropriate. Risk Reminders concerning safety and well-being were re-implemented in coordination with Health & Safety. 3. Annually review the County's self-insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss and provide adequate protection. County's self-insured program structure was reviewed to setup conceptual of potential option(s) to limit the County's self-insured financial loss exposure. Information is being garnered on how to obtain both underwriting data for insurance options (e.g. Payroll by WC Class Code) and loss costs data (for Liability and Workers' Compensation). Ultimately subject to cost/benefit assessment. Recently assigned to review Water Safety Liability. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Plan to re-establish the Risk Management Committee (RMC) is targeted by April 2020. Reimplementation of the RMC is being deemed contingent upon establishing working partnership on Workers' Compensation with the Department of Human Resources that is being developed. Also need coordination with HR's Health & Safety which is progressing well. Final Status Report on Program Objectives for FY 2018-19 9 FINANCE RISK MANAGEMENT 5. Meet monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Foundation of Safety is already in place. In lieu of a scheduled monthly meeting, Risk Management and Safety Division meet informally two to three times each month in addition to meeting at bi-monthly UPW Safety Committee meetings. Monthly P&R Safety Committee meetings will soon begin. The current primary objective is to establish a meaningful Safety Awareness Attitude in the County while also assessing trainings and to seek to facilitate performing informal mock- HIOSH walkthroughs. Final Status Report on Program Objectives for FY 2018-19 10 FINANCE PROPERTY MANAGEMENT 1. Provide support for PONC in meeting its requirement of submitting its annual list of prioritized properties to the Mayor by December 31, 2018. The 2018 Annual Report to the Mayor with the Prioritized List of Properties was submitted on December 31,2018. 2. Identify and initiate negotiations on the purchase of the next property pursuant to recommendations by PONC, the Mayor and as authorized by the County Council. The County is actively engaged in negotiations for a Conservation Easement of Waikapuna,Ka`u. The property consists of 2,013.142 acres in Ka`u and boasts several historic sites: including the Alaloa footpath known as the Alanui or Ala Kahakai National Historic Trail, Ileiau, burials, lava tubes, ahu (alter), petroglyphs, papamu (stone for the game konane), salt-gathering ponds, canoe sheds, agricultural terraces, and a stone-lined spring. It also provides a refuge for endangered plants and animals. $1,452,000 from the State Legacy Land Conservation Fund towards the acquisition of approx. 83 acres of Kapanai`a,North Kohala. The parcel is used for ocean recreational activities, subsistence gathering, and native cultural practices. Twenty-six Archeological registered historical sites with 176 features, which include former railroad, Kapalama Heiau, canoe landing created during King Kamehameha's reign, and sugar plantation remnants. The following Conservation Easements or Land acquisitions are pending resolutions: Amy Greenwell Ethnobotanical Gardens, Kealakekua,Kona; IO Lani Kea Trust, South Kona; and Kaunamano, NA'alehu,Ka`u 3. Provide support for PONC as they review, evaluate and make recommendations to the director of Parks and Recreation regarding applications for stewardship grants from the PONC Maintenance Fund. Public Access, Open Space and Natural Resources Preservation Commissioner submitted recommendations for the stewardship grant to Roxcie Waltjen, Director of Parks and Recreation in September 2018. 4. Provide support for the land management and right-of way acquisition needs for all County departments. Property Management Division continues to provide support and assist all departments regarding land type matters. Final Status Report on Program Objectives for FY 2018-19 11 FINANCE PROPERTY MANAGEMENT 5. Provide administrative and fiscal management of County leased properties and insure leases are paid on time. County leases continued to be maintained and monitored by Property Management, including but not limited to renewals, amendments and new leases. Lease payments managed by Property Management were paid on time and no late charges have been incurred. 6. Dispose of surplus real property as requested and authorized by the Director of Finance. No County owned properties were disposed. 7. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. Property Management maintained the Fixed Asset Detail report throughout the fiscal year through the use of the County EDEN system. The FY 2018-19 annual County of Hawaii Fixed Asset Detail Report was submitted to the County Council on Thursday,August 15,2018. 8. Hold at least one public auction for the disposal of useable surplus County owned personal property. On Thursday, May 23, 2019, The County held a Sale of Used Equipment and Vehicle Auction for the sale of 89 items, including 33 Mass Transit Buses. All used equipment and vehicles were sold, except for 13 buses. i Final Status Report on Program Objectives for FY 2018-19 12 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three business days from date received. Eighty-five percent of mail was processed within three business days from date received. 2. Recommend and implement at least one change in operations to enhance customer service experience. We installed two registration renewal Kiosks at the Kona and Hilo Safeway. The registration renewal Kiosk is available seven days a week and has reduced the wait times at our offices. We continued to assist customers completing transactions in a timely manner with a minimum of three to four windows opened. During our peak days an additional window was opened to assist with customers in our offices. 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys,which gave an overall "Excellent" efficiency rating. Licensing 1. Respond to inquiries and requests for renewals/duplicates by mail within four business days from date received. Due to the high influx of inquiries and request for renewals/duplicates by mail, we responded to inquiries and requests within five business days. 2. Recommend and implement at least one change in operations to enhance customer service experience. We have trained new employees and STEP workers to assist us in servicing the general public. Final Status Report on Program Objectives for FY 2018-19 13 FINANCE VEHICLE REGISTRATION AND LICENSING 3. To have 90 percent of`Service Excellence Surveys' indicate "Excellent" overall efficiency rating in responding to customer concerns. We have met or exceeded the 90% of Service Excellence Surveys,which gave an overall "Excellent" efficiency rating. Periodic Motor Vehicle Inspection 1. Conduct at least 1,000 inspections of stations issuing safety checks. For FY 2018-19,we have conducted 479 inspections of stations issuing safety check inspections. Final Status Report on Program Objectives for FY 2018-19 14 I i FIRE EMERGENCY OPERATIONS DIVISION i 1. Finalize and begin the implementation of the HFD Recognition Program by end of July 2019. The program will appropriately recognize members of the Department, on or off duty, and members of the community, who perform an act of distinct heroism or who provide an outstanding service to the Department, or to the public safety of the community. I 3 No progress has been made on this objective yet. As important as this is, other duties took more priority over this objective. Unable to allocate the necessary time to this project. i 2. Review and re-evaluate all Objectives that have not been meet in the previous year by September 2019. Make a determination if the Objectives are still feasible and within the scope of our current vision. This objective has been met. We will be making the necessary adjustment to maintain alignment with our current goals. I i 3. Achieve implementation and sustenance of our Departments Officer Training Program by October 2019. 3 3 3 This program has been put on hold due to the current budgetary constraints that we are in. We cannot afford the OT cost to implement the program. 3 4. Have current Recruit Class (471h)fully trained and beginning station rotation assignments by November 2019. 3 I This objective is 95% complete, the class will begin their station rotations (8-hr days) on the week of January 6,2020. Then to 24-hour duty on the week of February 3,2020. 5. Evaluate current Operations Division staffing levels and anticipated retirements, then prepare for filling of respective vacancies with Promotional Recruitments/Assessments, and new hires by December 2019. i This objective has been met. All vacancies have been promoted into, and subsequent FF vacancies will be fill through new hires in the 49th FFR class on February 3,2020. i 3 73 1 Six Month Progress Report on Program Objectives for FY 2019-20 1 I 'i I F 1 EMERGENCY OPERATIONS DIVISION s 6. Design an Ocean Safety—Water Safety Officer Recruit Training program by May 2020. This program would provide for a consistent and structured method of Basic Training for newly hired Water Safety Officers island-wide. We have preliminary progress on this objective, but due to the retirement of one of our long time Ocean Safety Captain's, and planned voluntary demotion of our Special Operations BC,we may see some setbacks with the process moving forward. 7. Have all vacant promotional positions(BC, Captain, FEO, FRS, FHMS) filled by June 2020. We are currently on track to meet this objective. To date we have completed all promotions into ranked vacancies and have current lists to allow for filling of any other vacancies up to June 30,2020. Six Month Progress Report on Program Objectives for FY 2019-20 2 ii I FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Continue to facilitate discussion to expand emergency services to the Puna District. We anticipate adding one advanced life support ambulance to the Puna District utilizing State funding. On March 1,2019 we opened Medic 18 which is currently stationed at our Paradise Park Fire Station. This added resource to our ambulance fleet has proven to be very beneficial to our operations in the first battalion. Medic 18 averages 130-150 calls every month and this has lightened the load for neighboring ambulance units. Medic 18 has also prevented Medic 1 & 3 from responding into the Puna District which has kept them available to cover the Hilo area which is the busiest districts on the island. Medic 18 has led to deceased response times and less 911 backup calls which equates to better patient care and cost reduction. 2. Continue to expand and develop our Community Paramedicine program by adding another FMS III to the second battalion. This FMS III will also be utilized to support operations and various community education/injury prevention projects. i The EMS Bureau have filled a third FMS III position which will be responsible for CP duties in the 2nd Battalion. This EMS Captain will also be assisting with operations and support service assistance. We are currently working on the FY 2020-21 budget request for assistance with the continuation of this position which has proven to be very beneficial. 3. Continue to promote the EMS Career ladder. MICT candidate recruitment remains a very high priority and we will continue active recruitment and marketing of the FMS II position and training. We are targeting the next MICT class to start in August of 2019 and MICT prep courses to begin in June 2019. The Hawaii Fire Department currently have six HFD personnel in the MICT class that started on August 26,2019 and this class is projected to be completed August 2020. We have one MICT in the 48'recruit class that will be ready to run in March. Two MICT's projected to start with the 49' recruit class. We also have 14 RFD personnel interested in the next MICT class that is scheduled to start in August 2020. The EMS Bureau will continue to improve on our recruitment and retention program. Six Month Progress Report on Program Objectives for FY 2019-20 3 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 4. With the new NREMT and state recertification requirements to begin in early 2019 the EMS Bureau will work with partnering agencies to streamline and improve our continuing education process. The goal of this objective will be to increase operational and financial effectiveness. We are currently going through the recertification process at this time. NRET licenses expire at the end of March. We have been going through the renewal process with no majors concerns at this time. 5. Our community education programs have proven to be successful and have touched many lives. The EMS Bureau would like to expand our community education with pressing topics such as the opioid epidemic. Taking a more proactive approach and strengthening our communities through education will lead to better outcomes and lives saved on Hawaii Island. Our community education and injury prevention efforts continue to grow. We have added human trafficking and opioid awareness into our Hands Only CPR in school presentations. Our efforts continue island-wide and we are roiling out programs in the elementary to high school level. We are happy to announce the launching of PulsePoint. This is a cardiac arrest notification tool that can be downloaded onto your phone at no charge. With the large amount of individuals being trained on hands only CPR in our community we needed a mechanism to alert these individuals of where and when help is needed. This is on possible solution that we are rolling out. 6. We will continue to actively procure funding through grants and other alternative funding sources to improve our services to the community. Areas that we would like to increase funding for would be equipment, training and program development. We have received grant funding from the West Hawaii Community Health Center in Kona. The 125K grant is designated to assist with our CP program. We continue to pursue additional funding through various grants—training and education; compression devices. Listed below are the items we currently received: • Funds to purchase one Edraulic extrication tool set. • Pediatric medication syringes to assist with medication calculations from the Sayre Foundation. Six Month Progress Report on Program Objectives for FY 2019-20 4 i i FIRE 3 EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau • Video laryngoscopes to assist with difficult airway intubations from the Sayre Foundation. I • Seventeen pediatric restraints for transport in our medic units. This was a grant purchase from the State Department of Health. i 7. With the continued rising cost of our ambulance units we would like to look at different options for our ambulance replacement program. Looking at different types of ambulances and also ambulance remounting options. The EMS Bureau have submitted for budget increase of 250K for our vehicle replacement budget which will increase or budget to 500K for vehicles. EMS Director,Dr. Bronstein has stated that he is 90% confident that we will get this request for FY 2020-21. The EMS Bureau will also be looking into the possibility of a lease purchase and looking into purchasing prefabricated stock ambulance units. We will be evaluating cost savings, mechanic insight,field operability, spare unit replacement, SDOH compliance regulations and purchasing regulations. i Six Month Progress Report on Program Objectives for FY 2019-20 5 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Finalize Rescue Field Operating Guidelines/Response Policies for SCUBA, Swiftwater, Wildland, and Rope Rescue by December 2019. The Hawaii Fire Department is currently working on the Rescue Field Operating Guidelines/Response Policies. 2. Identify all essential personal equipment used in land and water rescues and create a price-term agreement to ensure that all equipment and PPE are readily available by December 2019. The Hawaii Fire Department worked with our County Finance Department and it was determined that PTAs for small numbers of items not warranted. We will continue to work closely with the Department of Finance to see what other possibilities we can pursue. 3. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by June 2020. Identified potential Instructors,working with Kevin McAfee to certify instructors 4. Complete training of all our current and TA rescue personnel and implement an in- house Confined Space Rescue training program that includes all of Our personnel who work as part of the hazmat or rescue team by June 2020. I Confined Space Rescue training is currently placed on hold. I i Six Month Progress Report on Program Objectives for FY 2019-20 6 I i FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Develop and implement a Hazardous Materials Technician level recertification training program for all Hazmat technician personnel by December 2019. a Recertification training program is currently scheduled with HEER for early i 2020. 2. Review and revise Hazardous Materials Standard Operating Procedures (SOP)by December 2019. 3 3 Updating of the Hazardous Materials Standard Operating Procedures is currently ongoing. 3. Continue to provide training for our Hazmat teams in a coordinated effort with the 93`d CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2019. The Hawaii Fire Department is currently coordinating 2020 CST training. 4. Procure updated chemical equipment with the capability to identify potentially explosive and other unknown chemicals on-scene for public safety and environmental protection by June 2020. The Hawaii Fire Department purchased two HazMat ID Elite command packages and two AceID chemical Identifiers with Department of Human Services Grant funding. i i i i i Six Month Progress Report on Program Objectives for FY 2019-20 7 i 3 FIRE CERN SAFETY 3 3 3 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule. Also,to provide daily staffing at Onekahakaha, Carlsmith, Leleiwi, and Spencer beaches by =3 i June 2020. I No progress has been made to date. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to east and west Hawaii and four WSO III positions for adequate supervision in each district by December 2019. I 3 No progress has been made to date. 3 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA)the Big Island Junior Lifeguard program at five locations: Hilo, Punalu'u,Kailua-Kona, and 3 Hapuna, to promote ocean safety through education and activities to youth ages 12- 17. Programs to be implemented during July and August 2019. The Hawaii Fire Department, Ocean Safety Division conducted four weeklong programs across the Island and hugely held a successful Big Island championship at Hapuna Beach. We are currently organizing for the 2020 season and State Championships to be held at Hapuna Beach. 4. Utilize grant funding from HTA to expand our RWC program to include coverage in the additional districts of Kona and as funding allows,to include Punalu`u and Hilo by June 2020. i The Hawaii Fire Department is currently in the process of acquiring equipment through County purchasing; Creating in house training program certified by USLA. i I Six Month Progress Report on Program Objectives for FY 2019-20 8 FIRE FIRE PREVENTION BUREAU 1. Maintain an aggressive approach to public education in regard to fire prevention and life safety awareness. Main topics to include smoke alarm/home inspection program, firefighter safety guide and school visit program, pre-emergency planning. The Prevention Bureau continues to maintain an aggressive approach to public education in regard to fire prevention and life safety awareness. 2. Continue the adoption process of the 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawaii County fire code. The Prevention Bureau continues the adoption process of the 2018 NFPA 1 State Fire Code as well as the adoption process of the new Hawaii County Fire Code. 3. Continue to update and educate suppression personnel in conducting basic inspections related to preplanning inspections, basic fire investigations and community risk reduction programs. Coordination with suppression personnel is ongoing and the Prevention Bureau is actively assisting with inspections. 4. Focus efforts on inspecting and enforcing applicable fire and life safety codes at all High Risk Occupancies in our County. Objective is currently in progress. 3 i 3 i I i 'i } i iI ;i I fI i i i Six Month Progress Report on Program Objectives for FY 2019-20 9 3 FIRE 3 AUXILIARY SERVICES BUREAU i Fire Equipment Maintenance Section 1. Create an exterior covered work area to provide an additional space to work on vehicles during inclement weather by June 2020. 3 No progress has been made. 3 2. Complete implementation of software to track vehicle repairs and statuses by June 2020. i No progress has been made. i Fire Communications Control Center 3 1. Complete implementation of Active 911 for dispatching of volunteers by June 2020. This objective has been completed. 2. Install new generator in Dispatch Center to replace aging unit, funding from E911,by June 2020. This objective is currently in the planning phase, as funding was approved through E911. I Warehouse and Supply Section 1 1. Implementation of Eden as an electronic warehouse management system(E-WMS) by end of FY 2018-19. • Add barcode scanning system capability to E-WMS FY2019-20. Barcodes have been added to existing stocking placard. • Add automatic ordering of set stock amounts as product gets low FY2019-20. I • Add automatic stock scanning/receiving FY2019-20. 1 Progress has been minimal. The Warehouse and Supply Section will be working with other County warehouses in January and February to learn how to fully implement Eden—a county program currently in use by all departments. 3 Six Month Progress Report on Program Objectives for FY 2019-20 10 i FIRE AUXILIARY SERVICES BUREAU 2. Implement repair area, and create equipment repair tracking system by June 2020. A red tag area and a repair tracking board have been implemented. We continue to progress in moving forward. i I I I I ( I i i I i I i Six Month Progress Report on Program Objectives for FY 2019-20 11 FIRE ............. TRAINING BUREAU 1. Maintain training documentation and administrative requirements for Fire Fighter required certifications throughout the fiscal year. The Training Bureau continues to maintain training documentation for required certifications throughout the fiscal year. HFD is currently looking at an alternative to store training records such as RMS. 2. Continue to integrate training record keeping and certification documentation to Target Solutions,by July 2020. Continue to integrate training and certification record keeping to Target Solutions. Most FF certificates can be found on target solutions. 3. Re-evaluate our Driver Training Program with the intent to design a more efficient and effective program by decreasing quarterly driver training road time hours and incorporate an annual road test audit by July 2020. Working on the driver training program to design a more efficient and effective program. Still trying to decrease the quarterly hours required or have incident driving count as training hours. 4. Continue to host annual NFA two-day off-campus courses and maintain training opportunities through the State Fire Council and the National Fire Academy when scheduled throughout 2020. Continuing to hose NFA training and partnering with Federal Fire and Pohakuloa Training to train using their facilities. 5. Create Recruit Training Officer development program in order to encourage participation in Training our Recruit Classes as well as to standardize instruction by June 2020. Working on securing vehicles and support for the recruit training program. Made props for future classes and the burn trailer. Secure incentives for RTO's to encourage participation. Working on a standard outline for recruit training. i i i i i Six Month Progress Report on Program Objectives for FY 2019-20 12 i FIRE i TRAINING BUREAU i i 1. Increase recruitment of Volunteer candidates to strengthen company rosters by June 2020. We have asked volunteer captains and firefighters to actively recruit new volunteers for their companies. We have added five new volunteers this fiscal year while losing two volunteers, making for a net gain of three volunteers. We also have 12 potential new volunteers who are at various phases of the application process. 2. Expand Driver Training opportunities by utilizing both Recruit Driver Training and biennial Volunteer Driver Training. Complete certification of 12 current driver candidates to increase certified driver count to 52 by June 2020. We have sent three volunteer firefighters to the last recruit driver training class and they are now working on their 40 hours of driver training time. This fiscal year,we have also completed four new driver audits for volunteers who attended last year's driver training class and had reached their 40 hours of driver training time. We also have multiple volunteers who have expressed interest in attending he next driver training class. 3. Continued integration of HFD Operations personnel with HFD Volunteer Division personnel with cross training on new apparatus/equipment acquisitions within 90 days of being placed into service. Company 9A received training with Company 9 on T-9 `Bulldog" operations. Company 18A received training with Company 18 on the new BT-18 4. Replacement of aging vehicles with online T-14 along with DOFAW and HELCO contributions with emphasis on 4x4 capability by June 2020. No progress made. 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Iz v a� •� o bO y N O N ^Z " Ek ^ U, a7 W a� w h a n n Q n W noj a O U 2 EMERGENCY OPERATIONS DIVISION 1. Develop and implement a refresher training for all Fire Captains assuming the duties of Operations Battalion Chief by August 2018. Currently in the program revision stage. Upon completion of revising the TAIBC Training program curriculum, the Hawaii Fire Department will solicit interested personnel and train each to be certified at TAIBC's. At which point, current certified Fire Captain's will also be included. 2. Reassess and make necessary amendments to the Operations Retraining and Recertification calendar as well as its notification process by December 2018. This program calendar is designed to give personnel adequate notice of expirations as well as any upcoming training and recertification classes. i i This objective has been met. Target Solutions is fully functional and is providing notifications of Credential expirations at various timelines leading up to the expiration date. Target Solutions also assigns the appropriate training curriculum/courses to maintain each person's credentials and incumbent training opportunities. 3. Create an"Operational Priorities"program by February 2019. This program identifies the types of training, equipment, and resources needed to assure safe and successful outcomes at all emergency incidents. j The Hawaii Fire Department is in the early stages of completing this objective. This objective is 50% complete. We are working to prioritize the data, build the platform to track all the data, then finalize. 'I 4. Evaluate the Policies and Procedures for the HFD Administrative Affairs Committee and provide comments/amendments by April 2019. This committee will be tasked to conduct specialized investigations, and annual review of the Hawaii Fire Department Policies and Procedures, Rules and Regulations, Memorandum of Understanding, and Memorandum of Agreements. Objective not completed and still is a work in progress. The Hawaii Fire Department Procedures Manual has been through the first stage of revision. Limited staffing in the Administrative and Support Services staffing presents a big challenge for the department to get the Procedure Manual revision completed. We will update/revise Policies and Procedures as needed. Final Status Report on Program Objectives for FY 2018-19 1 FIRE EMERGENCY OPE A! I SDIVISIONV 5. Create a training and retraining schedule for all supervisory personnel on the process, procedure and completion of all Fiscal and Human Resources documents by June 2019. This objective has been placed on hold. The program has been completed, but due to budgetary challenges,training has been placed on hold. 3 I Final Status Report on Program Objectives for FY 2018-19 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Facilitate discussion with Hawaii County officials and State Legislatures on supporting a Bill allowing billing revenues for EMS transports be placed into an EMS Special fund for State EMS to expand services. Goal will be to meet with officials in the first quarter of FY 2017-18 in preparation for submittal of requests for the 2019 legislative session. No progress has been made. 2. Continue to approach County of Hawaii officials and State Legislatures with request to fund additional ambulance services in the district of Puna. Goal will be to meet with officials in the first quarter of FY 2017-18 in preparation for submittal of requests for the 2019 legislative session. Our Puna ambulance was put into service on March 1, 2019. This medic has had an average of 120 - 140 calls a month. We are currently working on the continuation of funds for FY 2020-21. If we do not receive the requested $1.2 million to continue our Puna ambulance,we will have to discontinue operation of this medic. 3. Work with the Kapi`olani Community College to secure an August 2019 MICT class. Continue with the promotion of the EMS Career Ladder and MICT recruitment effort by actively supporting prospective MICT candidates. Goal is to secure a start date for the next MICT Class by July 2018 and to identify ten viable MICT candidates by August 2018 to allow one full year of preparation. The Hawaii Fire Department have six personnel that have started MICT class on August 26,2019. One person applied for the January 2020 MICT class in Honolulu. If he is accepted,we will support him in attending this class. We have 16 individuals that have sent in letters of interest for the projected August 2020 MICT class here in Hilo. 4. Continue to develop and expand our Community Paramedicine (CP)/Incident Reduction program to four EMS Captains positions strategically placed throughout Hawaii Island, with consideration of placing personnel on a 24-hour work schedule. Goal will be to approach State EMS at the start of the fiscal period for funding of positions with hopes of filling positions by March 2019. Final Status Report on Program Objectives for FY 2018-19 3 FIRE _._..__. ..u ,.._ E E CY T IS Emergency Medical Services (EMS) Bureau a. Continue working with State EMS to develop Statewide Community Paramedic Program. As of March 3,2019,we have added a third FMS III position to the EMS Bureau. Currently we have one BC and two FMS III personnel on the East and one FMS III on the West side. All personnel assist with various issues or projects island- wide. With this added position,we are able to have better communication with our line personnel and partnering agencies. This added position allows us to provide increased assistance to operations and enhances our ability to better handle our personnel,medical facilities and partnering agencies throughout the community. 5. Continue Community Outreach/Injury Prevention programs. a. Hands Only CPR—Build sustainability in the DOE program by identifying Champion teachers in east and west Hawaii who can lead instruct and manage in house delivery of HO CPR training. Our Hands Only CPR programs continue to expand every year. We have had a slight increase in cardiac arrest saves this quarter (four in the past three months). We are happy to report that we have had our first successful HPD/AED cardiac arrest save. This is the first save since the launch of our HPD/AFD pilot project. b. Child Passenger Safety Inspection Clinics (CPS)—Conduct two island-wide inspection clinics throughout fiscal period. Our CPS program continues to move forward. All Fire Recruits are trained and certified as car seat technicians. Our department also continues to be involved with Island-wide car seat inspection events. 6. Continue to aggressively pursue alternative funding opportunities to facilitate acquisition of new equipment and/or training opportunities throughout the fiscal period. The Hawaii Fire Department has been awarded three sets of eDraulic tools. The three recipients were Station 8, Station 11 and Station 20. Final Status Report on Program Objectives for FY 2018-19 4 I FIRE EMERGENCY OPERATIONS SI SPECIAL OPERATIONS BUREAU Rescue Operations 1. Develop and implement an equipment accountability program providing security and safekeeping for our rescue gear by December 2018. This will reduce our cost of replacement equipment by 25%. Currently working with the Rescue Captains to develop a monthly checklist to track all positional and company equipment. This objective has not been completed. However,we will continue to implement program. 2. Develop price term agreements for rescue equipment that are purchased on a regular basis by December 2018. This will reduce the cost of equipment used for search and rescue by 25%by purchasing equipment at lower prices while having them readily available. i The Hawaii Fire Department secured price term agreements and is closely working with our Fire Auxiliary Services Officer to develop and implement a distribution system. No new progress. 3. Develop and implement a Dive Rescue program conducting in-house training with both rescue stations by December 2018. By having training done in-house, we will reduce our cost for dive training by 50% for instructor and travel costs. This program is currently placed on hold due to the death of the instructor. 4. Implement an in-house Confined Space Rescue training program that includes all of our personnel who work as part of the hazmat or rescue team by December 2018. This will reduce our cost of training personnel by 50%by not having to pay for instructor and travel costs. The Hawaii Fire Department is in collaboration with the Hawaii Fire Fighters Association to get authorization to utilize IAFF training material. We will continue to work closely with HFFA. 5. Implement a Rescue Water Craft (RWC) sling operation by December 2018. Sling operation is the deployment of the RWC via helicopter to the rescue location. This will reduce operational costs for rescue operations by 20% while maintaining safety for our rescue personnel while doing dive operations. i Currently in progress. Final Status Report on Program Objectives for FY 2018-19 5 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Ramat Operations 1. Hold a hazardous materials technician class and train 20 personnel at the FF level to increase our pool of hazmat technicians by December 2018. This increased pool will decrease our payroll expense by 20% at our hazmat stations by eliminating overtime costs due to recall for personnel shortages. The Hawaii Fire Department is currently exploring utilizing IAFF HazMat trainers to deliver tech classes on Island. No new progress to report. 2. Re-evaluate our equipment needs to streamline the use of our current equipment and reduce duplication by December 2018. This will allow us to use the monies saved for other equipment and supplies that are needed for our operation. This objective has been completed. 3. Continue to provide training for our Hazmat teams through DHS and FEMA funding in a coordinated effort with the 93rd CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by December 2018. Much of this training is at no cost to our department and will provide for a safer and more efficient response by our personnel. This objective has been completed. 4. Procure updated chemical equipment through alternative funding with the capability to identify potentially explosive and other unknown chemicals on-scene for public safety and environmental protection by June 2019. This will provide a cost saving of 75%and result in a safer response with increased capabilities. Collaborating and writing a grant narrative for Hawaii County Civil Defense to purchase new HazMat equipment. The Hawaii Fire Department was awarded a grant to purchase equipment. Final Status Report on Program Objectives for FY 2018-19 6 FIRE OCEAN SAFETY 1. Continue pursuit of target manpower goals of providing a minimum of two Water Safety Officers daily per tower in accordance with our operational schedule to have at least two Water Safety Officers on duty during weekends, holidays and summer and winter vacation. This would entail the addition of two full-time positions at Hapuna and two full-time positions is Hilo by June 2019. This will reduce our overtime costs by 25% and minimize staffing burnout that would decrease leaves due to illness by 25%. In collaboration with the State and County,we have three new full-time positions for Hapuna Beach. 2. Create two Water Safety Officer III positions for training, supervisory, and administrative support assigned to East and West Hawaii and four WSO III positions for adequate supervision in each district by June 2019. This will allow for training at all beaches for a more effective response and minimizing liability issues. The Hawaii Fire Department continues to request adding possible positions. 3. Continue to co-sponsor with Hawaiian Lifeguard Association(HLA)the Big Island Junior Lifeguard program at five locations: Hilo, Puna, Punalu`u, Kailua-Kona, and Hapuna,to promote ocean safety through education and activities to youth ages 12- 17. Secure funding from grants through the Hawaii Tourism Authority to increase the participant attendance. This would improve ocean awareness by beach goers to help reduce injuries and prevent fatalities. The Big Island Junior Lifeguard program was held in June 2019. 4. Expand our RWC program to include coverage in the three additional districts (Hilo, Punalu`u, and Kona)by June 2019. This will decrease our operational costs for our rescue personnel by minimizing their response needs and quickly locating distressed parties,thus eliminating the need for extended rescue operations. This will reduce costs by 25% in addition to the safety factor. The Hawaii Fire Department received the Hawaii Tourism Authority grant which is a $125,000 matching funds grant to expand the RWC program. Final Status Report on Program Objectives for FY 2018-19 7 i FIKL =- FIRE PREVEN`T'ION BUREAU t 1. Take an aggressive approach to public education in regard to fire prevention and life r safety awareness. Main topics to include smoke alarm/home inspection program, firefighter safety guide and school visit program, pre-emergency planning. i The Hawaii Prevention Bureau conducted 34 public safety events. Fire Fighter Safety Guides were delivered to all elementary schools island-wide. We conducted 19 fire safety assemblies at elementary schools. Collaboration with the American Red Cross and the smoke alarm program began in February 2019. 2. Continue the adoption process of the 2015 NFPA 1 State Fire Code as well as the adoption process of the new Hawaii County fire code. The 2015 NFPA 1 State amendments are finalized and are moving forward for legislation. The State Fire Council will look to adopt 2018 NFPA 1 as the next State Fire Code. Finalizing our County amendments is our next step. 3. Educate suppression personnel in conducting basic inspections related to preplanning inspections, basic fire investigations and community risk reduction programs. The Hawaii Prevention Bureau completed the pilot project at Honoka`a Fire Station. Overall expansion of this project on hold due to personnel shortages and workload in Prevention Bureau. 4. Focus efforts on inspecting and enforcing applicable fire and life safety codes at all High-Risk Occupancies in our County. 24-Hour Pilot Program currently running with challenges, but great results. There are still vacancies,but the pilot program increased the amount of personnel interested in promoting to a Fire Prevention Inspector I position. The 24-Hour Pilot Program has allowed for an increase in occupant load enforcement efforts with the Department of Liquor Control. Enforcing fire and life safety codes at High Risk Occupancies will continue to be a primary focus. Program objective completed; however,we will continue and expand in the next fiscal year. Final Status Report on Program Objectives for FY 2018-19 8 FIRE AUXILIARY SERVICESB Fire Equipment Maintenance Section 1. Complete construction of mezzanine to create storage space for parts currently taking up space in other critical areas. No progress made on this Program Objective. Per Department of Public Works, the funding is not available and cannot be pursued at this time. Funding will be routed to an external covered area. 2. Create an exterior covered work area to provide an additional space to work on vehicles during inclement weather. No progress made due to shortage of funding. Fire Communications Control Center 1. Implement Spillman CAD system into the FCCC. Complete and the system is live. 2. Revise the 911 call answering protocol to implement rapid recognition,rapid dispatch and rapid T-CPR to improve cardiac survival rates in Hawaii County. No progress due to staffing, and project is placed on hold. 3. Implement Pulse Point within the Fire Communications Control Center. Pulse Point is currently in implemented and coordinated by our EMS Bureau. Pulse Point portion of the project within Dispatch has been completed. 4. Implement First Watch within the Fire Communications Control Center. System is working and program triggers are being set. For Dispatch, the completion point will be the installation and display of a status board with real time stats for dispatch times and log in rights for our supervisors. We are currently sourcing a display board. Final Status Report on Program Objectives for FY 2018-19 9 FIRE AUXILIARY SERVICES BUREAU 5. Consider the implementation of Active911 for dispatching of volunteers. The system is live and the project is completed. Warehouse and Supply Section 1. Increase distribution center efficiency and accountability through implementation of an electronic inventory management system by end of FY 2019-20. Currently we are at the stage of implementing a bar code system within the fire warehouse. This will allow for quicker annual stock check, a database of all products from vendors through IFB and external, and simplified reordering. Plans are to implement this into station ordering, and automated pick tickets print outs in the next few months. This system will help us to roll into an electronic warehouse management system in the next phase. 2. Start process of data analysis of past five years of data to establish baseline average monthly supplies and equipment requests. This project was discontinued at 50% completion after an in-progress evaluation revealed too many overlaps with the electronic warehouse management system, and reporting functions that it would have. Instead of a data analysis to determine average ordering, a FIFO system, set storage locations, minimum stock amounts, and standard order amounts,were set up within the fire warehouse. This system accomplished the same outcome, but in a more practical fashion. This new process is 90% complete and is currently going through fine tuning. 3. Complete Self-Contained Breathing Apparatus (SCBA)roll out and changeover by December 2017. Objective complete. 4. Establish a 5S based warehouse system by end of FY 2018-19. This objective is currently in progress. The project is about 20% complete. The warehouse has been reorganized and labelling is being done. The next phase will be to add aisle labels, and floor stripping. Expected completion is at the end of FY 2019-20. Final Status Report on Program Objectives for FY 2018-19 10 FIRE TRAINING BUREAU 1. Maintain training documentation and administrative requirements for Fire Fighter required certifications. The Hawaii Fire Department's training documentation for certifications of our Fire Fighter's and staff is being maintained. 2. Fully implement and establish Target Solutions as primary training management tool. Target Solutions has been established as a program in which the Hawaii Fire Department utilizes as a training management tool. 3. Establish a Company Officer Training curriculum which includes an initial Train the Trainer to establish instructors, a detailed budget, a detailed training plan and a timeline for scheduled training to be initiated. Curriculum has been developed and training was implemented. However, due to staffing levels and current fiscal situation, the Hawaii Fire Department is unable to fully support this project at this time. 4. Continue to deliver training programs and exercises that utilizes the new driving simulator and the live fire training simulator. Burn Trailer utilized with the 46th and 47th Recruit classes as their exclusive training tool for interior attack. Company 1 "A" Shift and ARFF Fire Fighters also have made use of the Trainer. Driving Simulator used during the training of the 45th Recruit Class and projected to be utilized for the 46th Recruit Class as well. 5. Continue to host annual NFA two day off-campus courses and maintain training opportunities through the State Fire Council and the National Fire Academy. 2018 Hosted NFA Courses F0637 Wiidland Urban Interface: Fire-Adapted Communities with 23 Fire Fighters attending, and NFA F646 Leadership and Supervision with 19 Fire Fighters attending. For 2019,F0455 Initial Company Operations and F0648 Leadership and Supervision: Frameworks to Success. 6. Develop and implement strategies to re-organize the Training Bureau inclusive of training curriculum, programs and Training Bureau staffing. Not complete due to staffing and fiscal challenges. Final Status Report on Program Objectives for FY 2018-19 11 s k t t FIREi VOLUNTEER TRAINING SECTION 1. Continue with updated and improved digital radio communications training to all volunteer personnel. Completed with recurring training to accommodate new personnel. Active 911 went live with 140 personnel currently on Fire Department agency roster. E i 2. Replacement of aging vehicle fleet with increased 4x4 capability. r I Assigned S5804, 1967 Kaiser 4X4 to Company 11C Discovery Harbour. Replaced HFD463, 1997 Chevy 4X4 (now assigned to Station 1 as Brush Truck s 1)with HFD537, 1995 Ford F250 4X4. 3. Begin start-up of Volunteer Co.9C Waimea Hawaiian Homelands. r i f No approval to move forward at this time. r 4. 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CIDv� m w [� U a cn cn cn S ¢ z a rn Cr w _ 7 $ Q \ \ @ . / \ / ) } < \ 2 R $ @ f ® 9 @ m 4 m } / « 6 A 6 k % \ 6 a " @- a _ / } p � f — — — f ƒ � \ — — 3 — � \ � fn Ln M } j \ \ \ � o u B 2 ] \ y e } \ 3 ( ( 2 } # s g \ 3 5 \ 3 { g \ 7 \ \ \ \ \ ± ƒ / \ } / j 10 H ihlFtA Nf RESdU R C ES'-' HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. Sixty-seven redescription review requests were received and all were processed within five working days. 2. Review and process reallocations for recruitment within ten workdays of receipt. 155 reallocation requests for recruitment purposes were received and all but one was processed within ten working days of receipt. This was due to a timing issue that has been corrected. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. A total of twelve grievances were filed in the first half of FY 2019-20. Five grievances were heard and responded to within the 60-day timeframe. Responses for five grievances were delayed,in part, to conflicts between employer, union, and employee schedules to schedule grievance meetings as required by the respective CBAs. Two grievances were filed on December 27, 2019. Meetings to hear these grievances have not been set however,we are well within the timeframe to provide a response within 60 days. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. A total of 206 inquired related to the administration and interpretation of collective bargaining agreements and executive orders were received and answered within the established timeframes. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Three grievances were presented to arbitration during the first half of the fiscal year. All information related to these grievances was transmitted to the Office of Six Month Progress Report on Program Objectives for FY 2019-20 1 HHUMAN RESOURCES HUMAN RESOURCES Labor Relations (continued) the Corporation Counsel within 14 days from the date of receipt. No other requests for information were received. Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. A total of seven New Hire Orientation classes were conducted from July 2019 to December 2019. 2. Provide at least one Customer Service Skills Training session annually. No Customer Service Skills Training classes were conducted between July 2019- December 2019. 3. Provide at least six Supervisory Skills Training sessions annually. Ten Supervisory Skills Training sessions were conducted between July 2019— December 2019. 4. Identify at least two Personnel Development needs & implement County-wide program. Customer Service skills for government employees has been identified as a topic for the 2nd half of the fiscal year. We are currently working with the Hawaii Community College to provide this training for County employees. A Unit 02 Supervisory Training Program will focus on supervision of Unit 01 employees. This program will begin in January 2020. 5. Annually coordinate the Prevention of Workplace Violence and Reasonable Suspicion training. Prevention of Workplace Violence training will be scheduled for the Spring 2020. Reasonable Suspicion Training was completed in August 2019. Six Month Progress Report on Program Objectives for FY 2019-20 2 3 3 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development(continued) 6. By September 30, 2019, hold the annual Pre-retirement Workshop. I The annual Pre-Retirement Workshop was held on October 31,2019 and included presentations from Social Security Administration,EUTF,ERS, and 3 Island Savings Plan. 7. Issue the Fall 2019 and Spring 2020 Training Catalogues. The Fall 2019 Training Catalog was distributed in June 2019 and the Spring 2020 Catalog will be issued soon. Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawaii County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. A total of 36 inquiries and complaints were received, and all were closed within 14 days. 2. By June 30, 2020, deliver two supervisory training classes and two non-supervisory training classes. Seven Anti-Discrimination and Harassment classes were delivered. The class subject matter, Hawaii County Anti-discrimination Policy,was appropriate for both supervisory and non-supervisory personnel. The total number of attendees was 206. Of the 206 attendees,21 were supervisors. Six Month Progress Report on Program Objectives for FY 2019-20 3 i HUMAN RESOURCES HUMAN RESOURCES Administrative Services 1. Conduct two department/agency audits each quarter on personnel files,temporary assignment records,postings, etc. to ensure compliance with personnel laws,rules, policies and procedures, collective bargaining agreements and executive orders. A total of four agencies were audited during the first half of the fiscal year. Ist quarter: Liquor, Corporation Counsel 2nd quarter: Human Resources,Parks and Recreation 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 2,116 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 593 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 174 Flexible Spending Plan change in status forms. 173 forms, or 99%,were processed within two workdays of receipt. 4. By December 31, 2019, hold an annual employee awards program. The 54t'Annual Employee Recognition Program was held on November 14, 2019 at Aunty Sally Kaleohano's Luau Hale. Mayor Kim honored and recognized 36 outstanding County of Hawaii employees. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established four out of five, or 80%, of eligible lists within two months. One recruitment is currently in progress. Six Month Progress Report on Program Objectives for FY 2019-20 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination tcontinued) • Within three months for large size open-competitive recruitments requiring a written examination. No large size open-competitive recruitments requiring a written examination were conducted during this period. • Within two months for open-competitive recruitments requiring a training and experience evaluation (T&E). We established 77 out of 104, or 74%, of eligible lists within two months. Two recruitments resulted in no qualified applicants. Six recruitments were opened on continuous and are difficult to fill. Nineteen recruitments are currently in progress. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. Two Police Officer I recruitments were conducted during this period. One Police Officer I eligible list was established within four months and the second is stili in progress. 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 77 out of 105 or 73%, of internal lists within one month. One recruitment had to he reopened. Thirteen internal recruitments had no qualified applicants. Fourteen recruitments are currently in progress. 3. Certify(refer)names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 310, or 100%, of requests were certified (referred) names from available eligible/internal lists to hiring departments within four workdays. Six Month Progress Report on Program Objectives for FY 2019-20 5 i HUMAN 3 HUMAN RESOURCES Recruitment and Examination (continued) 3 4i 4. Coordinate the placement of Hawaii Community College Cooperative Vocational i Education(CVE) students within the County by October 31 of every year Eight CVE positions were filled by October 31,2019. Seven positions remain vacant due to Hawaii Community College's difficulty in referring interested students as a result of their low enrollment. Health and Safety 1. Coordinate and/or conduct safety inspections of at least six County facilities. Safety inspections of two County facilities were conducted. Facilities include: DPW Building Repair and Maintenance and Old Hilo Hospital homeless shelter. 2. Provide requested safety and equipment training within two months of original request. A total of 84 requests were received, and all were delivered within two months of original request. 3. Provide four NIOSH-required training programs per quarter. NIOSH required training programs were provided in each quarter as follows: 111 Quarter: Personal Protective Equipment, Respiratory Protection and Fit Testing,Bloodborne Pathogens,Fall Protection,Mobile Elevated Work Platform, and Forklift training and recertification. 2°1 Quarter: Personal Protective Equipment,Respiratory Protection and Fit Testing,Bloodborne Pathogens,Fall Protection,Hazard Communication,Fire Safety Awareness, Hearing Conservation, and Forklift training and recertification. Six Month Progress Report on Program Objectives for FY 2019-20 6 HUMAN RESOURCES HUMAN RESOURCES Health and Safety (continued) 4. Provide at least four Defensive Driver Courses (DDC)to County employees during the fiscal year. Seven Defensive Driver Course training sessions were provided. One Driver Improvement Program training session was also provided. 5. Conduct a semi-annual workers compensation claims review. Workers compensation claims reviews were conducted in July and October. 6. Coordinate the annual flu shot clinic/mini-health fair for County employees in the districts of Hilo, Puna, Waimea,Ka`u, and Kona. Flu shot clinics were held island wide during the months of September and October with a total of 315 county employees receiving this year's vaccine. There were two separate clinics held in Hilo, one at the Aupuni Center Conference Room and the other at the South Hilo Roads baseyard. Na`alehu, Waimea, and Kona each had one clinic. Due to lack of interest,the clinic at the Puna Highways baseyard was not scheduled this year. Six Month Progress Report on Program Objectives for FY 2019-20 7 3 3 This page intentionally left blank 3 HUMAN RESOURCES ---- HUMAN E U C S Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. 287 redescription review requests were received and all but three were processed within five workdays of receipt. 2. Review and process reallocations for recruitment within ten workdays of receipt. 216 reallocation requests for recruitment purposes were received and all were processed within ten workdays of receipt. Labor Relations 1. Hear and respond to employer-level grievances within 60 days from receipt. A total of 20 grievances were received at the employer-level during FY 2018-19. Ten were heard and responded to within the 60 day timeframe. Mutual agreement due to scheduling conflicts resulted in seven employer-level grievances being heard and responded to outside of the 60 day measure. One grievance was submitted for Arbitration without the issuance of a response at the employer-level. Two grievances filed at the employer-level were responded to outside of the 60 day timeframe. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of receipt if it does not require inter jurisdictional action, 30 days if it does. A total of 294 inquiries related to the administration and interpretation of collective bargaining agreements and executive orders were received and answered within the established timeframes. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Twenty-one requests related to arbitration of grievances were received from the Office of the Corporation Counsel. All were responded to within 14 days from the date of the request. Final Status Report on Program Objectives for FY 2018-19 1 i s 4 f C HHUMAN RESOURCES ... . ..,.., _. ..... ....... .. .,.. ..... _..< ... i HUMAN RESOURCES Personnel and Organizational Development 1. Conduct the New Hire Orientation class once a month. Fifteen New Hire Orientation classes were conducted. Since no New Hire Orientations were scheduled for the first nine months of 2018, make up sessions were scheduled to catch up with training requirements. 2. Provide at least six Customer Service Skills Training sessions annually. No Customer Service Skills Training was conducted. The new HR Manager responsible for Personnel and Organizational Development was selected in September and continues to oversee Classification and Pay. 3. Provide at least six Supervisory Skills Training sessions annually. A new supervisory training program began in January 2019. Ten classes of the program were completed by the end of the fiscal year. 4. Identify at least two Personnel Development needs & implement County-wide program. This was not completed as the new HR Manager responsible for Personnel and Organizational Development is currently overseeing the Classification& Pay Division. 5. Annually coordinate the Prevention of Workplace Violence training program. This was not completed due to ongoing union consultation. 6. By September 30, 2018, hold the annual Pre-retirement Workshop. The Pre-Retirement Workshop for 2018 has been postponed until 2019. Final Status Report on Program Objectives for FY 2018-19 2 I i t HUMAN RESOURCES HUMANRESOURCE _d _... ._ Personnel and Organizational Development(continued) 7. Issue the Fall 2018 and Spring 2019 Training Catalogues. The Fall 2018 training catalog was not issued; however, training did take place through announcements. The Spring 2019 Training Catalog was distributed in December 2019. Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawaii County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. A total of 87 inquiries and complaints were received and closed within 14 days. 2. By June 30, 2019, deliver two supervisory training classes and two non-supervisory training classes. Five supervisory Anti-Discrimination and Harassment/ADA classes with 93 attendees and nine non-supervisory Anti-Discrimination and Harassment/ADA classes with 223 attendees were conducted. Administrative Services 1. Conduct two department/agency audits each quarter on personnel files,temporary assignment records,postings, etc. to ensure compliance with personnel laws,rules, policies and procedures, collective bargaining agreements and executive orders. A total of eight agencies were audited during the fiscal year. 1St quarter: Prosecuting Attorney, Civil Defense 2nd quarter: Legislative Auditor,Housing 3rd quarter: Water Supply, Information Technology 4th quarter: Finance, County Clerk Final Status Report on Program Objectives for FY 2018-19 3 i HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Audited and approved 3,490 payroll certification forms. All forms were processed within five workdays of receipt. Audited and approved 3,258 mass pay adjustment payroll certification forms. All forms were processed within two weeks of the last form received. 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Reviewed 281 Flexible Spending Plan change in status forms. 277 forms, or 99%,were processed within two workdays of receipt. 4. By December 31, 2018, hold an annual employee awards program. The 5311 Annual Employee Recognition Program was held on October 30,2018 at Aunty Sally Kaleohano's Luau Hale. Mayor Kim honored and recognized 30 outstanding County of Hawaii employees. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within two months for registration recruitments and small/medium size open- competitive recruitments requiring a written examination. We established six out of eight, or 75%, of eligible lists within two months. Two recruitments are currently in progress. • Within three months for large size open-competitive recruitments requiring a written examination. No large size open-competitive recruitments requiring a written examination were conducted during this period. Final Status Report on Program Objectives for FY 2018-19 4 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination (continued) • Within two months for open-competitive recruitments requiring a training and experience evaluation(T&E). We established 201 out of 220, or 91%, of eligible lists within two months. Ten recruitments resulted in no qualified applicants. Two recruitments were cancelled by request of the departments. Three eligible lists were established shortly thereafter due to staff workload. Four recruitments were in progress. • Within four months for the Police Officer I recruitment requiring a written examination and a performance test. One Police Officer I recruitment was conducted, and an eligible list was established within four months. 2. Establish internal recruitment lists to assist hiring departments fill their vacancies within one month for internal recruitments within the department or internal recruitments within the County. We established 112 out of 149, or 75%, of internal lists within one month. Twenty internal recruitments resulted in no applicants. Eight internal recruitments had no qualified applicants. Eight recruitments were in progress. One recruitment was postponed by request of the department. 3. Certify (refer) names from available eligible lists to hiring departments within four workdays from receipt of the request for the list. All 588, or 100%, of requests were certified(referred) names from available eligible/internal lists to hiring departments within four workdays. 4. Coordinate the placement of Hawaii Community College Cooperative Vocational Education(CVE) students within the County by October 31 of every year. Nine CVE positions were filled by October 31,2018. Three additional positions were filled in the spring semester leaving three positions vacant. Hawaii Community College's difficulty continues in referring interested students as a result of their low student enrollment. Final Status Report on Program Objectives for FY 2018-19 5 HUMAN RESOURCES HUMAN ESOU CES Health and Safety 1. Coordinate andlor conduct safety inspections of at least six County facilities. Safety inspections of eight County facilities were conducted. Facilities include: Mass Transit Agency baseyard, Old Kawailani Street Fire House/General Services baseyard, Office of the Corporation Counsel,DPW— Automotive, DPW -Building Repair and Maintenance,DPW—Traffic, Office of the Prosecuting Attorney (Kona) and DPW- South Hilo Roads baseyard. 2. Provide requested safety and equipment training within two months of original request. 124 requests were received and all were delivered within two months of original request. 3. Provide four NIOSH-required training programs per quarter. HIOSH required training programs were provided in each quarter as follows: 1St Quarter: Respiratory Protection and Fit Testing, Fire Safety Awareness, Bloodborne Pathogens, Hearing Conservation, Fall Protection and Forklift training 2nd Quarter: Personal Protective Equipment, Hazard Communication, Fire Safety Awareness,Bloodborne Pathogens,Hearing Conservation, Respiratory Protection and Fit Testing, and Forklift training 3rd Quarter: Personal Protective Equipment, Hazard Communication,Fire Safety Awareness,Bloodborne Pathogens, Hearing Conservation, Respiratory Protection and Fit Testing,Aerial Lift,Fall Protection, and Forklift training 411 Quarter: Personal Protective Equipment, Hazard Communication,Fire Safety Awareness,Bloodborne Pathogens, Hearing Conservation, Respiratory Protection and Fit Testing, Aerial Lift, Fall Protection, and Forklift training Final Status Report on Program Objectives for FY 2018-19 6 HUMAN RESOURCES HUMAN RESOURCES Health and Safety (continued) 4. Provide at least four Defensive Driver Courses (DDC)to County employees during the fiscal year. Thirteen Defensive Driver Course training sessions were provided. Three, Driver Improvement Program training sessions were also provided. 5. Conduct a semi-annual workers compensation claims review. Workers compensation claims reviews were conducted in September and December. 6. Coordinate the annual flu shot clinic/mini-health fair for County employees in the districts of Hilo, Puna, Waimea, Ka`u, and Kona. Annual flu shot clinics were held in Waimea for 12 employees and Ka`u for 11 employees. The flu shot clinic/mini health fair in Hilo attracted 242 employees and was held in conjunction with the Blue Zones Certified Workplace kick-off. The flu shot clinic/mini health fair in Kona attracted 36 employees. A flu shot clinic was not scheduled in Puna due to low participation last year. We did conduct an additional session at the South Hilo Roads baseyard for DPW- Highways,P&R-Parks Maintenance and other employees who were not able to attend the Hilo clinic. Final Status Report on Program Objectives for FY 2018-19 7 s I i This page intentionally left blank t � IFQRMI 'CIQN i INFORMATION TECHNOLOGY INFORMATIONTECHNOLOGY 1. Provide a reliable and managed network for the County of Hawaii, implement higher level protocols and extend the network to include faster and reliable network connectivity for County locations. • Fortinet Firewall High Availability pair upgraded to firmware version 5.6.11. FortiManager,FortiAnaiyzer, FortiAP/FortiWififFortigate devices also upgraded to Firmware version 5.6. • Replaced six FortiAP 221B devices with improved FortiAP 221E devices. • Alcatel l MPLS Project: performed switch inspection,improvement, and parts replacement for all live Alcatel switches. • Reconfigured Alcatel and Fortigate ports at Civil Defense for Scientel VPN tunnels. • Improved network reliability with updated Cisco switch routing for IAS World. • Spectrum modem upgrade at Civil Defense. • Assisted with Na Leo TV setup of video stream for Mayor's press conferences. • Logistics and equipment purchasing for additional Kino`ole office location. • Extended network with improved Cisco switches at Ka`u and Ocean View Police Stations. • Traffic lights network solidified with redundant Cisco 809 routers. Troubleshooting network latency resulted in improved network and internet speeds. • Stood up temporary network at Aunty Sally's for OHCD Job Fair Training. • Upgraded Spectrum modem at Waiakea Fire Station that increased speed and reduced the monthly recurring cost. • Deployed reconfigured FortiWiFi-60E at HPP Fire Station. • Assisted with Council Video Stream conversion to digital signal and the upgrade of the Performance Accelerator. • Coordinated specifications and layout for network connectivity and securing of the new Elections Ballot Sorting Machine at the County Building. • Installation of soundproof enclosures to secure and reduce noise from network equipment for the Keauhou Fire Station,the Waikoloa Fire Station, and the Waimea Highways Baseyard. • Installed better network cable at Waimea Highways Baseyard for DPW security camera system. Six Month Progress Report on Program Objectives for FY 2019-20 1 1 r i TECHNOLOGYINFORMATION INFORMATION TECHNOLOGY • Monitored and tested UPS power transfer, network connectivity, and server viability during monthly Civil Defense generator tests. • Replaced two older Cisco switches (out of warranty and service life) at Aupuni Server Room. • Replaced a bad DMZ switch at core Civil Defense server location. • Continuing the replacement of Frame Relay sites with broadband or high-speed internet, to improve network speeds for County users at remote locations. • Deployed, maintained and replaced desktop switches to assist departments in maintaining production or expanding the network to additional devices. 2. Expand and maintain the County of Hawaii server and application support, assist County Departments with Application implementations and expand the use of cloud-based technologies. • Upgrades to ADAuditPlus application. First to v6010,then to v6030. • Corporation Counsel and Human Resources users upgraded to Microsoft G3 licenses. Majority of Planning users also upgraded. • Eden Delta upgraded to version 5.21.1.4. Applied hotfix to Eden Delta application. • Continued to assist various departments with VoIP phone issues (Human Resources, the Mayor's Office,Housing, etc.). • Compiled FortiClient 5.6.6 and 6.08 with configuration included, then deployed to VPN users. • Each month applied the Microsoft cumulative updates and security patches to each County Exchange Server. • HelpSpot ticket application upgraded to v4.8.19. • Lansweeper upgraded to version 7.2.106.48. • NavRisk application upgraded with wildcard security certificate. • Nutanix Project: rack/connect servers at Civil Defense server room. Migrated and tested multiple virtual servers to Nutanix. Nutanix memory upgraded to support the larger amount of processing. • Office 365 Gl to G3 step up for 300 licenses. • PulsePoint AED implemented. • SCCM upgraded to version 1906. Client upgraded to version 5.00.8853.1020. • SolarWinds NPM/NTA upgraded to version 2019.4. • SQL 2016 CU10 applied to three production servers. • Upgraded the Tripwire Enterprise Axon agents. Six Month Progress Report on Program Objectives for FY 2019-20 2 INFORMATION TECHNOLOGY INFORMATION T . OGY • Completed major milestones to successfully go live with the new County of Hawaii website. • Provided routine CMS training to users tasked with updating their website content. • Provided content updates to the County of Hawaii website. • Continued aiding with design and rollout of new Lava Recovery Website. • Continued aiding in bringing live MaintStar for Automotive and Transportation. • MainStar allows departments to inventory and maintain their fleet of vehicles. • Continued aiding in Roadscholar refresh project. • Roadscholar is what MVR/DL utilizes to test knowledge of those applying for driver's licensing. • Completed milestones to go live with PulsePoint. • PulsePoint allows anyone with a PulsePoint mobile app to be alerted of medical emergencies occurring in their vicinity (in public areas) so that they may assist. • Continued aiding the EneGov project in completing milestones. • Data conversion. • EnerGov will be the county's permitting system, serving both the county and public once it goes live. 3. Maintain and enhance the reliability, cyber security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • 125 Win10 PCs manually rebooted to complete install of December Microsoft updates as well as installation of McAfee Agent/Enterprise Patch 14. • Active Directory clean-up of disabled accounts past 90 days old. • FireEye CM firmware updated to x8.6.0.864446. FireEye CM updated to firmware version 8.7.1.883912. FireEye EX firmware upgraded to v8.3.0.858051,then x8.4.0.861478, and currently to version 8.4.1.883940. • Multiple FireEye NX firmware updates; first to x8.3.0.864816,then v8.3.1.873481, and currently to version 8.3.2.882940. • KnowBe4 phishing testing and training for County network users. Multiple iterations completed to help users keep the network protected. • KnowBe4 training released to all Prosecuting Attorney office employees at request of the Prosecuting Attorney. Six Month Progress Report on Program Objectives for FY 2019-20 3 r r i INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • McAfee Agent 5.6.2.209 released to endpoint clients. Then McAfee Agent upgraded to v5.6.3.157and released to all clients via ePolicy. Newest upgrade of McAfee Agent v5.6.1.298 released to clients. • McAfee ePolicy Orchestrator updated to v5.10.0 Update 4. • McAfee VirusScan Enterprise patch 14 (v8.8.0.2190) released to all clients via ePolicy. • Monthly run of SCCM Microsoft updates released to all clients—Office 2010, Office 2013, Office 2016,Windows 7, Windows 10. • Necessary server firmware/driver/bion updates applied to all production servers. • Upgraded firmware for FortiWiFi 60Ds and FortiAP 221E/C221Cs. • Performed routine virus scans and sanitization on workstations suspected of malware or virus infection. • Performed routine Computer Access Request Form (CARF) entries by administering application user permissions to individuals. • Performed routine Eden/Fresh User and Queue Security Verification to audit department contact information. 4. Review and improve Information Technology's customer support and services and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Renewed the licenses for ADSelfService and ADAuditPlus applications. ADSelfService Plus upgraded to v5807, and the agent upgraded to v 5.0.11. • AutoCAD license for 2020 added to production server. The License Manager now controls licensing for all County AutoCAD versions. • Built VMware machine to test PDQ deployments. • Finance-Accounts and Elections user folders migrated from coh33 to coh01. • Microsoft updates for Office 2010, Office 2016 released via SCCM, updated automatically for users. • Provided routine support to users submitting various work requests through our ticketing system (Helpspot). • Provided routine hardware deployment and warranty repair. • Completed routine software deployments, updates and upgrades. • Continued routine maintenance on Eden/Fresh database. o Eden Delta changes. o Annual FRESH Queue Security Verification. o Pay differential rate updates. Six Month Progress Report on Program Objectives for FY 2019-20 4 i I I INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Performed routine testing and implementation of EdenlFresh software. • Performed routine Employee's Retirement System (E /ERS) reporting. • Performed routine EUTF rate changes. • Performed routine ACA reporting. • Continued routine administrative and repository maintenance within the Laserfiche system. • Continued routine maintenance on Magnet database. • Continued routine maintenance on iasWorld database. • Provided continuous support to NavRisk system applying configuration changes to better suit HR needs. • Provided continuous, routine support for the following. o Lotus (Permitting) o iNovah (MVR cashiering system) o Interact(DEM scale house) a FireRMS, Spillman CAD, etc. (HFD) o Pictometry (Liquor) 5. Coordinate and manage a County-wide Geographic Information System(GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expand its usage. • Created and printed physical maps for use by various departments. • Performed routine Liquor Control data updates in ArcMap. • Performed ArcReader and ArcDesktop software upgrades to user workstations. • Provided GIS support for EnerGov implementation. o Update EnerGov services with changes requested by EnerGov testing team. o Respond to questions from Tyler integration about the implementation of SHPD GIS from the state. o Transition EnerGov GIS Servers from Aupuni server room to CD server room. o EnerGov SQL Server DB transition to production hardware/software configuration. o Continued work on EnerGov script project including tests of ArcGIS Server-Side Python 3.6 workflows and automation via ArcGIS Notebook Server. o SQL Server SSRI Geodatabase replication process testing for EnerGov. • Coordination meetings for Lava Recovery and EnerGov Projects. Six Month Progress Report on Program Objectives for FY 2019-20 5 i i i I i i J INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Provide GIS support for Lava Recovery. o Review and pass to Tetra Tech updated integration of IAS World and the county parcels from Royce Jones for Lava Recovery. o Create Lava Recovery testing GIS server web app package. • Install and configure Sugar Access license manager on GIS Server for DPW. • Install and troubleshoot ArcReader problems with Planning Reader users. • Troubleshoot issues encountered with geodatabase compression for Planning. • Troubleshoot Planning Address Point data disappearing after edit. • Troubleshoot broken GIS links in Planning's public data DVD. • Troubleshoot PMF ArcReader project viewer issues for Planning. • Assist Planning in restoring broken MXD on Mary Akens machine. • Manual data replication for Planning database updates from Stage to Prod. • Begin design of new public/internal GIS Services to replace ArcReader project from Planning. • Assist CD with GIS preparations for Mauna Kea event. • Assist CD with Hurricane GIS preparations. • Troubleshoot Survey123 database compatibility and orphan service problems. • GIS Portal orphan service deletion workflow creation for end users affected by 10.6.1 orphan service bug. • DHS critical infrastructure GIS meeting. • CMMS Vendor reviews for Wastewater. • Assist DEM with Configurable Map Viewer website, GIS Server Service, and Printing integration troubleshooting and update of CMV to current JavaScript standards. • Act as Interim GIS Program Manager for DEM Wastewater Program while position vacant. • Work in Wastewater with outgoing GIS lead on CCTV,Asset management, and permitting GIS and database transition and operational plan for interim assistance. • Assist DPW with map presentation for Mayor's office. • Assist Fire with Kona mapping for Ironman. • Troubleshoot ArcGIS Online connectivity issues for Mayor's office. • ArcGIS Enterprise operational costs evaluation. i Six Month Progress Report on Program Objectives for FY 2019-20 6 i i INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 3 I I • Install and configure new SSL certificates across all GIS appliances. • Portal SSL Certificate Troubleshooting. • Complete GIS system certificate maintenance and troubleshoot intermediate certificate import errors. • Migrate GIS Servers and ArcGIS Portal to new hardware after existing hardware failure. j • Configure and test new GIS system configuration in post-migration state, implementing component changes as necessary to stabilize configuration. 3 • Standup ArcGIS Portal failover on COH 173. j • Enterprise GIS licensing transition to EA. • ArcGIS Imagery Server standup and workflows for server-side imagery processing. • Server SSL certificate configuration troubleshooting. • Troubleshoot SQL Server start-up problem after installed windows updates. I • Troubleshoot IElEdge incompatibility with secured services at 10.6.1. 3 • Scope new GIS SQL Server hardware and software configuration and needs for CD. • Externalization of GIS Server system connection strings to upgrade Service Definition Files. • Upgrade the GIS SQL Server 2012 instance to SQL Server 2017. • GIS Enterprise upgrade to 10.7.1 from 10.6.1. • GIS Enterprise post-upgrade setup and testing. j • Troubleshooting GIS Server Printing and DLL crashes with SSRI. • Standup and configure ArcGIS Notebook Server on the enterprise to support automation of EnerGov GIS updates. • Standup and configure development ArcGIS Server instance for DEM Asset Management GIS testing. • Setup and test ArcGIS Quick Capture on business Portal at the request of Civil Defense. • Troubleshoot SQL Server database access on COHInternal and ArcGIS Reader incompatibility. • Install and test Oracle Database Server for GIS. • Review of SQL Specialist candidates for Lava Recovery Database Specialist position. • COH GIS System logical diagramming. • Setup and test Oracle for GIS. I 3 3 3 Six Month Progress Report on Program Objectives for FY 2019-20 7 INFORMATION TECHNOLOGY INFORMATION EC • Initial review of NGS coordinate system 2022 federal register and technical materials. • NGS Workshop on Datum 2022 transition in Honolulu. • Attend Nutanix Tech workshop and Training. • Annual ESRI Records Review for county licensing agreement. • Scripting of DB and map audit and inventory tools for data and map audit and updating. • Updates to logical system diagram and documents. • Review ESRI support SOW for virtual ArcGIS enterprise support. Begin planning virtualization effort logistics. • Begin to construct SOW for countywide Address/Parcel Geocoding service. • Weekly GIS data replication from COHGIS Stage to CORGIS Internal production database. • Monthly GIS Server Microsoft and ESRI software updates. • Applied firmware updates to physical GIS Servers. • Setup new file store, databases on COH147, and built-in database user for Traffic GIS. • Cursory review of Lava Recovery Volcanic Risk Decision Making Matrix Logic and logical scripts. • Fact finding for derivative products created from Planning's Parcels and Address Points—Akimeka E-911, HELCO. • Review of Pictometry imagery acquisition technical methodology and applied QC processes re. user request to define and explain data accuracy for County use cases. • Amazon Web Services cloud deployment for GIS—Pian, evaluate,test proof of concept, and budget cloud deployment configuration options for contingency deployment of EnerGov GIS Server/GIS data on AWS EC2 with S3 Bucket for server template snapshot/configuration repository. Six Month Progress Report on Program Objectives for FY 2019-20 8 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 1. Provide a reliable and managed network for the County of Hawaii, implement higher level protocols and extend the network to include faster and reliable network connectivity for County locations. • Added Alcatel network connection from CD to Fire Dispatch. • Removed General Services and HelpDesk remote location (aka Hawaii Hardware) from the network. • Standby Civil Defense generators installed and prepped for Election processing. • Upgraded primary network connection for North Kohala Police Department. • Transferred network scope of Hilo PMVI computers and printer to main County network. • Installed fiber cabling at Fire Dispatch and upgraded connection for radio environment to MPLS at Fire Dispatch. Replaced UPS and Cisco switch at Fire Dispatch. • Network equipment relocation planning/review for Traffic Admin. • Completed/tested NAT programming and documentation on Cisco 809 routers for Traffic. • Configured a FortiAP-28C for General Services at Kawailani, and routed, terminated, and labeled network cables to connect computers/printers to FortiAP. • Configured and updated new Cisco switch for Housing. • Configured/deployed a FortiWiFi 3G-4G for Puna Highways. • Setup Makalei Fire Station with FortiWiFi 60E. • Configured/deployed a FortiWiFi 60E for Hamakua Highways. • Setup testing FortiWifi 60E for Honoka`a CSE office,using test public ip address at WHCC. • Installed a FortiAP-321C access point at Mass Transit. • Setup 3rd TV display for WHCC VR.L queuing system. • Activate network ports at Mayor's Office. • Alcatel and Cisco programming for the NGN project. • Alcatel relocation at Honoka`a and port swap at Laupahoehoe. • Installed five Cisco 3650 48-port POE for County Building and Aupuni Center. • Benchmark testing connections at Fire Dispatch to prove connectivity for critical connection. • Cisco switches programming for Police replacements. Confirmed improvements and proper connectivity. Final Status Report on Program Objectives for FY 2018-19 1 INFORMATION TECHNOLOGY _.,.T ............... INFORMATION TECHNOLOGY Completed Cisco VI (Virtual Internet Routing Lab) training. • Setup of Cisco VIRL installation and configuration for testing of network adjustments in a sandbox environment before implementing live changes to network. • Updated and released COH Network map with updated information on switches, routers, microwave towers, network spurs,INET, MPLS,NGN, IP addressing, etc. • Configure, setup, and install new FortiWif.60E for DPW engineers at Baseyard for Waimea Highways project. • Configure, setup, and install new FortiWifi 60E for Kealaekua Traffic Signals/Automotive/Carp enters. • Configured a FortiWiFi 60E to be deployed for Ka`u Gym and Ka`u Highways. • Configured/connected a new switch for Housing. • Coordinated updating of the IOS for Cisco switches,to patch security holes and keep updated. • Coordinate fiber install for Pahoa Senior Center with Council,P&R, and Spectrum. • Install switch,UPS and WiFi's at Pahoa Senior Center. • MPLS Project. o Coordinate with Scientel visiting remote sites. o Kona Highways/Captain Cook Police Station site visit for MPLS implementation. o Pahala Fire—light up Alcatel and install network enclosure. o Honoka`a PD through Waimea PD. o Link from Waimea PD to Ka`u PD completed. o Connection from Ka`u PD to Pahala Fire. o Meeting, link from Laupahoehoe to Honoka`a to Waimea PD completed. o Wailuku and Laupahoehoe completed. • Network connection completed for the remaining building at Parks Maintenance. • NGN Redundancy Project: o WebEx and TeamViewer to start configuring FortiGate devices. o NGN VPLS test between Aupuni and CD. o Cutover and implementation Testing. • Upgraded the Housing switch at Wailuku. • Replaced a FortiAP-28C at Ka`u Gym with a FortiWiFi-60E. Final Status Report on Program Objectives for FY 2018-19 2 INFORMATION TECHNOLOGY TTECHNOLOGY • Set up a Cisco 809 to feed the i-Fi router for traffic. • Deployed,maintained and replaced desktop switches to assist departments in maintaining production or expanding the network to additional devices. 2. Expand and maintain the County of Hawaii server and application support, assist County Departments with Application implementations and expand the use of cloud-based technologies. • Create and execute database scripts to format, extract and append legacy data to DCT table structure for EnerGov Implementation. • Work with Department of Planning to format, extract and append Legacy Excel spreadsheet data to DCT and custom table structure for EnerGov Implementation. Submitted multiple iterations of data to Tyler for review and DCT mapping purposes for EnerGov. • Completed routine, Pictometry updates of data layers. • Customization & resolution of errors and issues with NavRisk. o Troubleshoot and resolve voided payments report. o Correct inaccurate "Paid Amount" displayed data. o Secure site certificate. o Address the issue of duplicate records for WC3. o Apply fix for user reactivation error. • Worked with iNovah and County of Kauai DIT on customized reports for MVR needs. • Deployed iNovah receipt printers at MVR and DL locations. • Performed routine, Laserfiche data migration on repositories nearing capacity. • Performed routine, indexing to Laserfiche repositories. • Completed updating approved Annual Eden Queue Security Verifications. • Worked on hourtype 85e to be added to base salary in Eden. • Worked on hourtype 86 to be excluded from employees hired after 712012 in Eden. • Routine,Eden database maintenance. o Wrote SQL script to delete pay rate tables. o Saved out EdenStandard database after payroll process. • Assisted with Spillman CAD go-live (Sept 181h, 2018). o Continue working with HPD,HFD and Spillman to improve data consumption of CAD data by HFD applications. o Continue working with vendor on configuration and testing of FireRMS/Reviewer tool. Final Status Report on Program Objectives for FY 2418-19 3 4 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY f • Performed ProQA server update to latest version and pushed to RFD PCs. • Performed routine, iasWorld database maintenance. o Removal of voided building permits from "feed" database. • Continue troubleshooting/testing the upload and retrieval of RPT data to gPublic. • Restored KACE RAS virtual drive and upgraded version. • Continue working with HR on ERS mapping and reporting. • Continue working to complete County of Hawaii website redesign. • Eden test environment upgraded to v5.20.1. • Eden production upgraded to v5.19.1.2. • EdenDeploy upgrade special settings implemented for HCPA,HCPD, and j DWS. • Cisco VoIP systems upgrade to v11.5. • Processed Microsoft updates on servers. • Exchange server updates applied monthly,July through December. • HelpSpot upgrades: v4.8.6,v4.8.8, and currently v4.8.11. • Lansweeper upgraded to v7.0.110.2 and SQL migrated to licensed server. • Migrated virtual servers to different datastores and reconfigured existing VMware environment. • New VMware virtual host shared datastore created and VMware virtual servers migrated. • Laserfiche migrated from retiring server to virtual environment. Migration of repositories completed, and users redirected to new location. • Microsoft windows updates released via SCCM. • Microsoft updates applied to endpoint clients for Office 2010, Office 2013, Office 2016,Windows 7, and Windows 10. • Updated and upgraded server applications: o ADAuditPlus upgrade to build 6002. o ADSelfService updated to v5705,then v5707, and now at build v5708. o HelpSpot upgrade to v4.8.12,then v4.8.14, and now at v4.8.17. o Eden financial software upgrade to v5.20.1. • Migration of ADSelfService to new Windows Server 2016. • Assisted with BOH credit card machine for Mass Transit. • Changed power supplies for Laserfiche EMC array. • AD synchronization setup for hawaiicounty.gov website hosted by Vision. • Completed migration of Laserfiche datastores to new virtual servers. • DNS settings applied for new www.hawaiicounty.gov and recovery.hawaiicounty.gov websites. Final Status Report on Program Objectives for FY 2018-19 4 f t 3 i INFORMATION TECHNOLOGY R ATION TECHNOLOGY • Procedurally completing Windows updates for all production servers. • Exchange 711512020 UCC security certificate applied. • Exchange server Microsoft updates and CU22 applied. • Exchange servers disabled TLS 1.0 protocol. • More CPU added to server coh74v due to 100% utilization of CPU. CPU utilization down to <30% following addition. • Pulse Point project for Fire Department. • SCCM agent upgraded to x5.00.8790.1025 and pushed to clients. • SCCM updates released to systems: Windows 7,Windows 10, Office 2013, and Office 2016. • Set up virtual K2000 server and migrating data from physical K2000. • Provided Liquor Control inspectors the ability access Laserfiche with mobile devices while in the field. • Completed necessary milestones to bring PulsePoint to the go-live stage. PulsePoint provides the ability to notify the public(app users) of emergencies in their vicinity. They will then be able to respond by providing assistance. • Completed County of Hawaii website code conversion. Markdown[HTML in preparation for the website redesign. • Performed content updates to the County of Hawaii website. • Assisted with design and rollout of new Lava Recovery Website. • Provided CMS training to users tasked with updating their website content. • Provided Squarespace Training. • Completed design phase of County of Hawai`i's main website redesign. 3. Maintain and enhance the reliability, cyber security, and redundancy of the County's information technology infrastructures and consolidate network security and external threat management for all County Agencies. • Performed virus scans and virus removal on machines marked as potential threats from network monitoring software. • Worked with RoadScholar vendor(ITI) to improve the security of RoadScholar Tablets. Akamai DNS monitoring. • Upgraded Tripwire Enterprise server console to version 8.7.0. • Upgraded TE Agents and Axon Agents. • McAfee Agent updated to 5.5.1.388,then McAfee Agent v5.6.0.702 upgrade deployed and applied to all managed systems. • McAfee ePolicy Hotfix 1241557 applied. Final Status Report on Program Objectives for FY 2018-19 5 INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY • Exchange server TLS security temporarily modified to allow Outlook 2010 Client connectivity. • Exchange Server SSL certificate renewed. • Upgraded Windows 10 and applied Windows Updates on versions 1709 and lower. Standardized to 1803 and moving to 1809. • KnowBe4 security training introduced to all County email users. KnowBe4 multiple phishing campaigns and related training for user base to improve protection against phishing attempts. • KnowBe4 training—Creating Strong Passwords. • Automotive/Highways security camera project. • CJIS certification and CJIS training. • Cyber threat report on multiple incidents sent to FBI for analysis. • DCHP network IP service monitored and unknown devices flagged and blocked from connecting to the County network. • Firewall Logs sent to FBI for parsing of malicious attack possibilities. • Coordinated and executed FBI CyberSecurity testing on premise and developed checklist of weakness points to address to enhance our security layer. • Multiple KnowBe4 Training released to County employees to increase knowledge and level of protection. • Multiple FireEye CM upgrades with most recent at v8.5.1.861201. • FireEye EX, FireEye NX Firmware image upgrade to v8.2.2.847583. • FortiAnalyzer and FortiManager upgraded to firmware v5.6.3-build1662. • KnowBe4 training and nine Phishing test campaigns to educate County employees. • McAfee Agent upgraded to v5.6.1.157 and pushed to all clients via epolicy. • McAfee epolicy server upgrade to v5.10 and Cumulative Update 3 applied. • McAfee FTP site removed from ePolicy due to retirement of FTP service. • McAfee License Review report sent to McAfee for reconciliation. • McAfee VirusScan Enterprise Patch 13 and scan engine 6010.8670 released to all clients. • AlienVault monitoring malicious IP addresses added to firewall blocking rules. • Performed routine virus scans and sanitization on workstations suspected of maiware or virus infection. • Performed routine Computer Access Request Form (CARF) entries by administering application user permissions to individuals. Final Status Report on Program Objectives for FY 2418-19 6 INFORMATION TECHNOLOGY I .. . TITECHNOLOGY • Deployed TLS security update to comply with ESRI TLS 2.0 requirement. • Provided a more secure environment for accessing Civil Defense GIS maps by locking down or removing online data sources that did not require authentication. • Performed routine Eden/Fresh User and Queue Security Verification to audit department contact information. • Applied fix in Eden/Fresh to mask SSNs on HR related reports,to protect PII. • Applied security authentication certificates to GIS servers to maintain a secure GIS environment. 4. Review and improve Information Technology's customer support and services and expand the use of automated features to facilitate user setups and maintain current software on client workstations. • Assist R&D with multiple SharePoint team site requests and edits • Lava Incident. o Performed website information updates. o Assisted with Volcano Fire Station move (of network and PC equipment) to new location. o Setup/Tear-down of computer, printer and network equipment for Support staff at various support locations. • Disaster Recovery. o Installed, configured "OneDrive" for Recovery group. • Elections. o Image, configure and deploy (setup/tear-down) laptops for Elections use. o Provided onsite support during event. • Performed routine,user support tasks. o Computer deployments throughout Departments. o Troubleshooting, repair/replacement of computers and peripherals throughout Departments. o Warranty repair of user computers and peripherals throughout Departments. • Rebuilt,tested, and implemented Office 365 deployment package. • Added ArcGIS Pro deployment package,in preparation for upgrade. • Completed test of PDQ Deploy of Office 2016. • Migrating user folders and department folders from retiring server to new server. • iNovah printer setups for WHCC VRL and Waimea VRL. Final Status Report on Program Objectives for FY 2018-19 7 i i INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY k • Released SCCM Client v5.00.8634.1814 to systems,then ran PoerSell script to activate Auto Update. • ADSelfService upgraded to v5601,v5700,v5701, and currently on v5702. • Primary domain Active Directory cleanup of disabled user accounts more than 90 days old. • Applied group policy to AD OU for Liquor Control kiosk workstation and user. • Azure Active Directory clean up and Gl/G3 licensing reconciliation. • Updated AD and Exchange for Fire Department transfers, promotions, resignations, and retirements. • Updated Fire Station GPO (desktop icons) to reflect recent changes. • Office Suite license cleanup, uninstalled all versions of Office 2010 and installed properly licensed Office 2013. • Uninstalled the following software: o Microsoft Choice Guard. o Microsoft Office 2007. 0 2010 Primary Interop Assemblies. a Microsoft Office Small Business Connectivity Components. • Windows 10 v1809 deployed using SCCM. • Provided routine support to users submitting various work requests through our ticketing system (HelpSpot). • Provided routine hardware deployment and warranty repair. • Completed routine software deployments, updates and upgrades. • Provided Laserfiche Training. • Continued routine maintenance on Eden/Fresh database. • Performed routine testing and implementation of Eden/Fresh software. • Performed routine Employee's Retirement System (ERS) reporting. • Completed ACA End of Tax Year(2018) reporting. • Completed server and database milestone to upgrade Fuelmaster system to an SQL environment. • Provided routine support for iNovah,including report building for submittal to the state. • Continued routine administrative and repository maintenance within the Laserfiche system. • Continued routine maintenance on Magnet database. • Continued routine maintenance on iasWorld database. • Completed custom configuration of Spillman CAD/SMSlink/FireRMS and NFIRS to assist HFD workflows and reporting. • Applied fix to ePCR Fire (incident number mismatch). Final Status Report on Program Objectives for FY 2018-19 8 i INFORMATION TEC HNOLOGY • Coordinated product demonstrations to seek possible replacement to Core Cashiering system. • Continued data conversion, mapping and migration to EnerGov permitting system. • Provided continuous support to NavRisk system applying configuration changes to better suit HR needs. • Deployed Chromebooks to Pahoa Senior Center utilized to train the public. 5. Coordinate and manage a County-wide Geographic Information System (GIS). Create GIS web mapping applications for use by both County Staff and the general public. Provide GIS training for County Staff to expand its usage. • GIS Server appliance and reverse proxy reconfiguration. • Performed GIS server Operating System updates. • Performed routine, GIS server benchmark testing on hardware. • EnerGov. a Worked with ESRI and Tyler to resolve"token authentication" failure. o Re-configuration of EnerGov GIS Services from ArcGIS Online to internal GIS server and validation of internal services within the EnerGov application. o Researched, configured and deployed server infrastructure for GISfEnerGov needs. • Worked with SSRI Hawaii staff to configure and deploy solution to meet the high demand of GIS data during Lava event. • Installed and configured GIS software on user PCs. • Implemented disaster recovery workflow and automated backup processes for ArcGIS server. • Performed routine, update to Liquor Control's Liquor License GIS data table. • Completed the transition of ArcGIS portal(Physical server)to virtual machine. • Performed Portal user and group realignment with migration of viewer users from Level 2 to Level 1. • Optimized GIS SQL database server performance to meet the needs of GIS users. • Created documentation for ArcGIS Pro install and user support guide. • Worked on GIS Licensing consolidation and user reconciliation. • Built servers for GIS Portal and GIS Application. • Rebuilt GIS Portal server. Final Status Report on Program Objectives for FY 2018-19 9 i INFORMATION TECHNOLOGY TECHNOLOGY • Applied security certificates to GIS environment. • Created and printed physical maps for use by various departments. • Configured and deployed servers to GIS ecosystem to meet the needs of serving data in an efficient and secure manner. • Performed routine Liquor Control data updates in ArcMap. • Implemented unique GIS SQL databases for various departments to facilitate the integration of production data into application development and data publication. • Performed routine SQL database maintenance to support the latest ESRI requirements. • Performed routine user access maintenance of GIS SQL database and SSRI system. • Completed full inventory of data hosted on the GIS SQL Server. • Performed user training to align GIS workflow to current ArcGIS version requirements. • Designed and implemented proper GIS ecosystem to support EnerGov GIS requirements. • Performed ArcReader and ArcDesktop software upgrades user workstations. Final Status Report on Program Objectives for FY 2018-19 10 L��IL '�'��� s�IlPI� ll"I`Q . 3 LEGISLATIVE LEGISLATIVE AUDITOR 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii County Charter §10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year by a certified public accountant or firm or certified public accountants, having no personal interest, direct or indirect, in the fiscal affairs of the county. Pursuant to this Charter requirement, the Office of the Legislative Auditor procured an independent external auditor to conduct the annual financial audits for the five-year period FY 2017-18 through FY 2021-22 and awarded Contract No. c.006845 to N&K CPAs, Inc. on February 14,2018. I 3 As part of this contract, N&K CPAs, Inc. commenced the following audit I activities and reports related to FY 2018-19: I • Audit of the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On July 31,2019,N&K CPAs,Inc. initiated its audit activities related to the FY 2018-19 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. On December 30,2019,N&K CPAs, Inc. issued their FY 2018-19 audit reports for the Audit of the County's Comprehensive Annual Financial Report and the Audit of the Department of Water Supply's Financial Statement. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds,programs, services, and operations of any County agency, executive agency, or program, which is supported, in whole or in part, by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 26,2019 and can be found at http://www.hawaiicounty.govllegislative- auditor/. Six Month Progress Report on Program Objectives for FY 2019-20 1 3 3 i LEGISLATIVE LEGISLATIVE AUDITOR 3. To conduct or cause to be conducted performance and/or financial audits of County agencies,programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). i The Office of the Legislative Auditor is currently working on several performance audits including Department of Water's contingency plans for deep water wells, Department of Parks and Recreation's facilities maintenance, and Real Property Tax Division's real property taxes. These should be issued during calendar year 2020. Our audit reports are available on-line at http://www.hawaiicounty. ovlleislative-auditor/ 3 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor is conducting follow-up reviews on both the Department of Information Technology's Asset Management(Report 2015- 02) and Inventory Management at County of Hawai`i's Department of Public Works Highway Maintenance Division (Report 2017-01). These both should be I issued in 2020. 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor will update their Annual Audit Plan and perform a risk assessment to help identify known or inherent risk factors during the second half of the FT 2019-20. Peer Review: To comply with Government Auditing Standards (GAS), in September/October 2019, OLA underwent its third peer review conducted by the Association of Local Government Auditors (ALGA). The scope was to conduct a peer review following the guidelines contained in the ALGA Peer Review Guide, 2011 Revision. In working independently of OLA, auditors determined that OLA's internal quality control system was suitably designed and operating effectively to provide reasonable assurance of complying with applicable Generally Accepted Government Auditing Standards issued by the Six Month Progress Report on Program Objectives for FY 2019-20 2 LEGISLATIVE AUDITOR LEGISLATIVE Comptroller General of the United States. Our ALGA Certificate of Compliance is available on-line at http:/lwww.hawaiicounly.gov/legislative- auditorl. i i i i i i i Six Month Progress Report on Program Objectives for FY 2019-20 3 , i I I I , I i I I i i I I i i a This page intentionally left blank i I I I I i i i LEGISLATIVE AUDITOR LEGISLATIVE A IT 1. To procure an independent certified public accountant to conduct an annual post-audit of the County's accounts and financial transactions (Hawai`i County Charter §10-13). Annual Financial Audit: Hawaii County Charter §10-13 requires an independent post-audit of the accounts and other evidences of financial transactions of the County to be conducted at least once every year by a certified public accountant or firm or certified public accountants, having no personal interest, direct or indirect,in the fiscal affairs of the county. Pursuant to this Charter requirement, the Office of the Legislative Auditor procured an independent external auditor to conduct the annual financial audits for the five-year period FY 2017-18 through FY 2021-22 and awarded Contract No. c.006845 to N&K CPAs, Inc. on February 14, 2018. As part of this contract, N&K CPAs, Inc. commenced the following audit activities and reports related to FY 2016-17: • Audit the County's Comprehensive Annual Financial Report; • Audit of the Department of Water Supply's Financial Statement; • Single Audit of Federal Financial Assistance Programs; • Landfill Financial Assurance Report; and • Office of Housing Section 8 Report. On July 11,2018, N&K CPAs, Inc. initiated its audit activities related to the FY 2017-18 audits by conducting entrance conferences with the Department of Finance and the Department of Water Supply. 2. To file an annual audit plan with the Council based on a County-wide risk assessment of funds, programs, services, and operations of any County agency, executive agency, or program, which is supported, in whole or in part, by County funds (Hawai`i County Charter §3-18). The Office of the Legislative Auditor filed its annual audit plan with the Council on June 26,2019 and can be found at http://www.hawaiicounty.gov/legislative- auditor/ Final Status Report on Program Objectives for FY 2018-19 1 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 3. To conduct or cause to be conducted performance and/or financial audits of County agencies, programs, and/or operations in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor is currently working on several performance audits including Department of Water's contingency plans for water wells,Department of Parks and Recreation facilities maintenance, and real property taxes. These should be issued during FY 2019-20. Our audit reports are available on-line at http://www.hawaiicountv.00v/legislative-auditor/ 4. To conduct or cause to be conducted follow-up performance and/or financial reviews of audited entities in accordance with the annual audit plan, or as determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18). The Office of the Legislative Auditor is conducting follow-up audits on both the Department of Information Technology's Asset Management (Report 2015-02) and Inventory Management at the Department of Public Works Highway Maintenance Division. These should be issued during FY 2019-20. The Office of the Legislative Auditor concluded one follow up report: • Cash Handling at the County of Hawai`i's Department of Parks and Recreation (Report 2016-01). The Office of the Legislative Auditor transmitted to the Council and Mayor and filed with the Clerk as public record a follow-up audit report on June 28, 2019. Our audit determined that the Department of Parks & Recreation (P&R) has adequately implemented four out of five audit recommendations from Report No. 2016-01, dated June 30,2016. The remaining recommendation is considered "In Progress". As a result, OLA may revisit these areas in future audits to ensure that appropriate corrective action is taken. 5. To conduct or cause to be conducted special studies or projects to ensure openness and accountability in the expenditure of public funds. Annual Audit Plan and Risk Assessment: The Office of the Legislative Auditor updated their Annual Audit Plan and performed a risk assessment to help identify known or inherent risk factors. Final Status Report on Program Objectives for FY 2018-19 2 LEGISLATIVE AUDITOR LEGISLATIVE Peer Review: To comply with Government Auditing Standards (GAS), in 2019, OLA underwent its third peer review conducted by the Association of Local Government Auditors (ALGA). The scope was to conduct a peer review following the guidelines contained in the ALGA Feer Review Guide, 2011 Revision. In working independently of OLA, auditors determined that OLA's internal quality control system was suitably designed and operating effectively to provide reasonable assurance of complying with applicable Generally Accepted Government Auditing Standards issued by the Comptroller General of the United States. Final Status Report on Program Objectives for FY 2018-19 3 i This page intentionally left blank i i t3a. LIQUOR CONTIR0L LIQUOR CONTROL LIQUOR CONTROL 1. Licensing: a. Conduct 30 interviews with new liquor license applicants. Forty-six interviews with new liquor license applicants were done. b. Process 30 new license applications. Twenty-one new license applications were processed. c. Conduct 30 site visits to applicant premises. Thirty-one site visits were made to applicant premises. 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Dana for approximately 900 employees of licensed establishments. Classes and examinations to be offered to all licensees' staff, including minor-aged employees. A total of 31 manager classes/examinations were held during the first six months of FY 2019-20, seven in Milo, 12 in Dona, and three in Waimea. In addition to this,nine special classes were held. Approximately 866 employees of licensed establishments attended classes and took the liquor card test. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. An average of 2,430 licensee checks per month were done during the period July 1,2019 to December 31,2019. c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. The 2019 State Liquor Investigator Workshop was held in Honolulu,HI, August 14- 15,2019. Five investigators, two staff,the Director and Administrative Officer were able to attend the informative sessions. Our Administrative Officer and a Liquor Commissioner attended the National Conference of State Liquor Administrators (NCSLA) Central/Western Regional Conference. The conference was held August 8 - 10,2019 in Portland, OR. The Honolulu Liquor Commission hosted the 2019 Hawaii State Liquor Conference, September 30 to October 2, 2019. In attendance were nine Liquor Commissioners and Adjudication Board members and nine staff members. Six Month Progress Report on Program Objectives for FY 2019-20 1 LIQUOR CONTROL LIQUOR CONTROL The 2019 National Conference of State Liquor Administrators (NCSLA) North/South Regional Conference was held in New Orleans,LA, October 20 -23,2019. The Director,Licensing Officer,Administrative Services Assistant and a Liquor Commissioner attended this conference. The Director,Administrative Officer and Licensing Officer attended the National Alcohol Beverage Control Association (NABCA) 2019 Administrators' Conference in Denver Colorado, October 27—30,2019. Attendance to this conference is by invitation only. The National Liquor Law Enforcement Association (NLLEA) held its annual conference in Biloxi, MS,November 4—6,2019. The department sent two Liquor Commissioners, an Adjudication Board member and the Director to this conference. The Board and Commission Secretary participated in an "Error Free Writing"webinar. 3. Public Programs: a. Provide minimum of two youth,public and enforcement programs which promote compliance to liquor laws. A$500 grant was given to the Center for Tomorrow's Leaders (CTL.) This non-profit organization focuses on Hawai`i's future and how to best meet the need to promote healthy,positive changes in our community. Working with local high school students, CTL facilitates alcohol-free and drug-free leadership programs within the high schools. Na Leo TV, a division of non-profit Na Leo O Hawaii, covered five Big Island Interscholastic Federation(BIIF) sports this fall season. Programs were re-broadcast at least four times on local cable channels 53 & 54. A $4,000 grant to assist with the underwriting of this program allowed the Department of Liquor Control to support our local media and to show support of our high school athletes and to promote alternatives such as sports to our youth and deter underage drinking. The Department of Liquor Control has accepted and will process 27 contingency fund requests from our councilmembers. These contingency fund grants provide for healthier living in our communities through Six Month Progress Report on Program Objectives for FY 2019-20 2 4 I I LIQUOR LI QUOR CONTROL alcohol-free and drug-free activities and events. These grants also provide opportunities for our youth to be active in school and within their I communities,teaching them to make good life choices. i I Additionally, on August 7,2019, the Department conducted "liquor sale to I minor" compliance checks in West Hawaii. These checks are to determine if licensees are compliant with laws prohibiting the sale of liquor to individuals under 21 years of age. Eighteen Licensees were checked. Eight sold alcohol to a minor decoy. This resulted in a 55.6% pass rate. See table below. Licensee Pass No Pass No Action %Pass %No %Pass/No Note Total (Closed/Could (10/18) Pass Action not get seated) (8/18) (10/18) 18 10 8 0 55.6% 44.4% 55.6% 0%No Action As a result, the Department has increased its educational outreach to licensees,with additional emphasis on how licensees can verify the age of individuals attempting to purchase alcohol. Six Month Progress Report on Program Objectives for FY 2019-20 3 This page intentionally left blank LIQUOR CONTROL _ CONTROL 1. Licensing: a. Conduct 30 interviews with new liquor license applicants. i Seventy-two interviews with new license applicants were conducted. b. Process 30 new license applications. i Twenty-five license applications were processed. kk c. Conduct 30 site visits to applicant premises. E 4 Sixty-four site visits were done to applicant premises. I 2. Operations: a. Hold minimum of 18 manager examinations in Hilo and 36 in Kona for approximately 900 employees of licensed establishments. Classes and i examinations to be offered to all licensees' staff, including minor-aged I employees. Forty exams were held during the first half of this fiscal year, 12 in Hilo,22 in Kona and six in Waimea. Sixteen additional special classes were done upon the request of our licensees. A total of 1,408 employees from licensed establishments attended these classes and took the liquor card test. b. Conduct minimum of 850 licensee checks per month to promote compliance to liquor laws by liquor licensees. I An average of 2,209 checks per month have been done to promote compliance to our liquor laws. I k c. Provide all staff, commissioners and board members education via county, state and nationally sponsored programs. i Training to keep our Commissioners,Board Members and staff updated with new or changing liquor laws and to learn about new and current liquor trends was provided: 1. Our liquor investigators and liquor licensing staff attended the 2018 State Liquor Investigators' Workshop in Lihu`e,Kauai, September 9-11,2018. i Final Status Report on Program Objectives for FY 2018-19 1 i LIQUOR CONTROL ... _.. ._. . _ . .. �.. . ._,.. _ F; _.__... _ __..._... LIQUOR CONTROL 2. The Director and Administrative Services Assistant attended the 2018 North/South Regional Conference of the National Conference of State Liquor Administrators (NCSLA) in Atlantic City,NJ, September 23-26, 2018. 3. The 2018 Annual Conference of State Liquor Commissions was held on Kauai, October 7-10, 2018. This conference was attended by nine Commissioners and Adjudication Board Members and seven staff. 4. The Administrative Officer, a Commissioner and an Adjudication Board Member attended the 2018 Central/Western Regional Conference of the National Conference of State Liquor Administrators (NCSLA) in Pasadena, CA, October 28-30,2018. 5. The Director,Liquor Control Licensing Technician and two Liquor Commissioners attended the National Liquor Law Enforcement Association's (NLLEA)2018 National Conference in Seattle,WA, November 5-7,2018. 6. Our frontline staff attended Professional Development Workshops put on by Hawaii Community College EDvance on November 30,2018. 7. Annual sound meter training and recertification was provided to our Liquor Control Investigators,January 17-18,2019 in Kona. 8. The Honolulu Liquor Symposium was attended by the Administrative Officer,February 16-17,2019. 9. The Director and two Liquor Commissioners attended the NABCA 2019 Annual Conference on Marco Island,FL,May 19-22,2019. 10. The Administrative Officer,two Liquor Commissioners and an Adjudication Board Member attended the NCSLA 2019 Annual Conference in Louisville, KY,June 16-19,2019. Final Status Report on Program Objectives for FY 2018-19 2 LIQUOR CONTROL LIQUOR 3. Public Programs: a. Provide minimum of two youth,public and enforcement programs which promote compliance to liquor laws. 1. Local comedian Augie T continued his visits to Big Island middle schools this fall semester to present his B.R.A.V.E. Hawaii Island program. Based on his B.R.A.V.E.Hawaii framework(Being Respectful and Valuing Everyone),this program, customized for Hawaii Island,will include presentations on the prevention of underage drinking and include social media campaigns and rewards. 2. The Department of Liquor Control accepted and processed 46 district contingency fund grants from our councilmembers. The grants fund alcohol-free and drug-free events and programs that educate and promote compliance with our County's liquor laws and the promotion of healthier lifestyles. Many of them directly involved our students, such as Project Grad Nights and fishing and surfing competitions. These, and many others, help to keep our students active within their communities and away from underage drinking. 3. The Department of Liquor Control contributed $7,500 to assist six senior classes with their 2019 Grad night. These events kept our high school seniors off the streets on graduation night and provided fun-filled activities in safe, alcohol-free and drug-free environments. 4. A grant for$2,500 was issued to the Boys and Girls Club of the Big Island to help implement an under-age alcohol abuse prevention program at their Hilo Club site. The Positive Action Program is a nationally recognized evidence-based program that has a proven record in serving as a key resource in alcohol prevention. 5. In May 2019, the department launched its newest online application, Liquor License Renewals. Working with Hawaii Island Consortium, LLC in creating this application, liquor licensees,via portals on the County website, can complete their renewal application online and make their payment with a credit card or by e-check. Final Status Report on Program Objectives for FY 2018-19 3 LIQUOR CONTROL LIQUOR CONTROL 6. The Department of Liquor Control conducted liquor sales to minor compliance checks of various licensees within the South Hilo District in June 2019. The purpose of these specific compliance checks was to determine if Licensees were checking the identification of an individual attempting to purchase liquor. The Department used a minor decoy, under the legal age of 21 to attempt to purchase liquor. Thirty-two Licensees were checked. Twenty-seven Licensees passed the compliance check. Five Licensees did not pass the compliance check(sold alcohol to the minor decoy). Overall for South Hilo there was an eighty four percent(84%) pass rate. i Licensee Pass No No Action %Pass %No %Pass/No Note Total Pass (Closed/Could (27132) Pass Action (27132) not get seated 5132 32 27 5 0 84% 16% 84% 0%No Action Final Status Report on Program Objectives for FY 2018-19 4 14 I I 1 i MANAGEMENT ADMINISTRATION • Prudent Finances. Budget stringently to deliver services efficiently,pian for long- term liabilities and contingencies, and optimize revenue generation. o Initiated review of alternative vehicular fleet management possibilities. o Prioritized lobbying at the State Legislature for GET surcharge flexibility in 1 utilizing the proceeds and for additional TAT allocation to maintain County parks. • Productive Workplace. Foster a work environment where County employees are trained, managed, and appreciated to fulfill their duties to the best of their abilities. o Initiated review of alternative hiring or contracting possibilities to address temporary or chronic shortages that result in compromised County services. I • Strategic Objectives. Collaborate and promote innovation among departments to accomplish identified priorities. o Opened Keolahou, a homeless intake center and shelter for East Hawaii. o Completed the Final Environmental Assessment and topographical survey for the Kukuiola homeless site for West Hawaii. • Economic Initiatives. Partner with the nonprofit and private sectors to diversify economic and employment opportunities. o Met with business representatives of Downtown Hilo to explore the establishment of a Business Improvement District coupled with a Parking Benefit District. • Resilient Community. Be knowledgeable,trained, and prepared for all types of emergencies and disasters. o Participated in ongoing efforts to develop a Kilauea Eruption Recovery Plan. i • Inclusive Governance. Encourage civic participation with appointments to boards and commission, and an active community planning system that exemplifies democracy at its best. o Filled 30 vacancies in Boards and Commissions, resulting in a 12% vacancy rate among a total of 280 positions on all Boards and Commission. Six Month Progress Report on Program Objectives for FY 2014-20 1 I i a i MANAGEMENT i ADMINISTRATION • Open Communication. Communicate with the public with a two-way system that informs and is responsive to suggestions, requests, and complaints. o Initiated research on alternative centralized one-stop call center for public information and complaints. • Sustainable Environment. Respect and sustain the natural and cultural heritage of this County. o At the request of the Governor, compiled a vision for a way forward to resolve the Mauna Kea issue with dignity and respect. i I i i Six Month Progress Report on Program Objectives for FY 2019-20 2 i i MANAGEMENT COST OF GOVERNMENT I i i 1. Examine and investigate the organizations and methods of operations of all County departments, commissions,boards, offices and other instrumentalities of j all branches of the County government and determines and recommends changes, if any,by the Charter-imposed deadline. i The Cost of Government Commission started meeting in 2018. Although staff support for this Commission was preempted by recovery efforts during the aftermath of the 2018 Kilauea Eruption,the Commission members persisted with research and meetings. The Commission produced a final report in early 2019. Six Month Progress Report on Program Objectives for FY 2019-20 3 i t i i 3 3 +3 3 3 i 3 I i i i i I This page intentionally left blank i i i a I i I MANAGEMENT ADMINISTRATION • Prudent Finances. Budget stringently to deliver services efficiently,plan for long- term liabilities and contingencies, and optimize revenue generation. The County of Hawaii is required to present a balance budget by the end of the fiscal year. In FY 2018-19,the Kim administration was successful in obtaining approval to increase the general excise tax surcharge from 0.25% to 0.50% to begin on January 1,2020, increasing the funds available for the mass transit system and roadway improvements. The County was able to obtain funds from various sources to deal with multiple disasters impacting communities on Hawaii Island. This includes a $20 million subsidy to the County and an additional$40 million loan from the State, in addition to the several million from FEMA, private donations of over$170,000 and another$10 million grant from the State for recovery efforts needed due to the Lower East Rift Zone eruption. Additionally, nearly $37 million was obtained from FEMA for recovery efforts needed for damages from Hurricane Lane. • Productive Workplace. Foster a work environment where County employees are trained,managed, and appreciated to fulfill their duties to the best of their abilities. This is an overarching philosophy,whereby County employees are encouraged to improve their skills,foster their creativity, and reach their highest potential. • Strategic Objectives. Collaborate and promote innovation among departments to accomplish identified priorities. Streamlining the Permit Process A slow and cumbersome process to obtain building and other permits has been on the Kim administration's radar screen from Day One. The Mayor's Office is working actively with the Department of Information Technology,the Planning Department and the Department of Public Works on a streamlined permitting process,with all departments enabled to monitor documents simultaneously— thus facilitating progress of any given project. The estimated time of implementation is in the fourth quarter of 2019. • Economic Initiatives. Partner with the nonprofit and private sectors to diversify economic and employment opportunities. Homelessness remains one of Hawaii County's major challenges. The County's initiatives to tackle homelessness kicked into high gear with the appointment during FY 2018-19 of a Homelessness Specialist as a member of the Final Status Report on Program Objectives for FY 2018-19 1 MANAGEMENT ADMINISTRATION Mayor's Office staff. A comprehensive County-wide program on homelessness has been developed, including the establishment of Assessment Centers and Emergency Shelters, as well as transitional and permanent supportive housing on both sides of the Island,support for tax credit projects for affordable housing, and financial empowerment training. Affordable Housing is high on the Mayor's Office list of priorities,with the aim to increase the supply of affordable rental supply and encourage choice. The Vacation Rental Bill was passed by the Hawaii County Council as Ordinance 2018-114 in November 2018,with the aim of processing, regulating and managing the impacts of short-term vacation rentals,notably the impact on the inventory of available rental properties for residents. • Resilient Community. Be knowledgeable,trained, and prepared for all types of emergencies and disasters. Lower East Rift Zone Eruption—Response and Recovery The eruption,which destroyed more than 700 homes in Lower Puna, displaced thousands of residents and inundated thousands of acres, poses monumental tasks of response and recovery for Hawaii County. The eruption began on May 3,2018 and stopped in September 2018. Federal, State and County agencies joined forces to mitigate the effects of the disaster, and medium- and long-term recovery initiatives progressed throughout the fiscal year. The catastrophic effects of the eruption set the lion's share of the administration's agenda. The Director of Research and Development has been tasked as the lead recovery coordinator of long-term recovery work. • Inclusive Governance. Encourage civic participation with appointments to boards and commission, and an active community planning system that exemplifies democracy at its best. The County of Hawaii has 39 Boards and Commissions,five of which are inactive. For FY 2018-19,the Kim Administration has appointed 47 new members to various Boards and Commissions. The office actively seeks new applicants to fill current vacancies. Some Boards and Commissions have members who serve co-terminus with the Mayor,while others' terms have staggered expiration dates. Preferred applicants for membership are respected members in the community who are community-minded and are able to focus on the community needs as a whole without catering to special- or self-interest. Final Status Report on Program Objectives for FY 2018-19 2 MANAGEMENT _ _._ _... .. ...__,_...._...... ._ . . _ _u.. ....._x_. .F . ___...... �..,.. .,_,....,.._.,.....__. ADMINISTRATION • Open Communication. Communicate with the public with a two-way system that informs and is responsive to suggestions, requests, and complaints. The administration uses social media extensively to communicate with the community; the public has the opportunity to convey their suggestions, requests and concerns. The administration fosters communication through public meetings, frequent media interviews and other means to inform the community; public meetings were frequently held during the eruption at the Pahoa High School cafeteria. • Sustainable Environment. Respect and sustain the natural and cultural heritage of this County. Mauna Kea World Peace Park Initiative The development of the Mauna Kea World Park is envisioned as a bridge of peace to honor Native Hawaiian culture and traditions,while furthering scientific knowledge and perpetuating the future of astronomy on our Island. Final Status Report on Program Objectives for FY 2018-19 3 MANAGEMENT COST 1. Examine and investigate the organizations and methods of operations of all County departments, commissions,boards, offices and other instrumentalities of all branches of the County government and determines and recommends changes, if any,by the Charter-imposed deadline. The nine-member Cost of Government Commission, under the aegis of the Mayor's Office, submitted its findings and recommendations after the Commission's final meeting in March 2019. Final Status Report on Progam Objectives for FY 2018-19 4 ll5 M I SS-C E L L ANfE QU+ i I f I i MISCELLANEOUS ANIMAL CONT O 1. 90% of vicious dog calls will be responded to within two hours. Of 21 vicious/dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 21 within 2 hours, or 100% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within two hours. Of 55 animals posing a public safety hazard calls received, responded to 55 within 2 hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within two hours. Of 132 injured animal related calls received, responded to 132 within 2 hours, or 100% of calls. 4. 90%of calls for animal control assistance by the police will be responded to within three hours. Of 31 animal control assistance by the police calls received, responded to 31 calls within 2 hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 199 animal cruelty and neglect calls received, responded to 188 within 24 hours, or 94%. 193 of 199 cases were resolved in 14 working days, or 96%. 6. 90%of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 952 of license, loose dog and any non-cruelty/neglect calls received, responded to 902 calls within 48 hours, or 94%. Of 952 cases that were opened as a result of those calls,868 were resolved in 5 working days, or 91% of cases. Six Month Progress Report on Program Objectives for FY 2019-20 1 i i MISCELLANEOUS ANIMAL CONTROL 7. Eighty-four Sweeps of problem communities per year. Conducted 52 community sweeps in problem communities as part of weekly patrols related to call outs, or 61.9% of goal. Sweeps involving Community Police and distribution of literature to all homes in a community were suspended due to a severe and ongoing shortage of Animal Control Officers. It has become increasingly difficult to hire and retain Animal Control Officers at rates of pay based on a budget formulated in early 2013. We have substantially increased Humane Education classes we provide to try to increase community awareness with regard to responsible pet ownership. Six Month Progress Report on Program Objectives for FY 2019-20 2 MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within two hours. Of 49 vicious/dangerous dog calls received,where the dog was not contained and posed a potential and ongoing threat, responded to 49 within two hours, or 100% of calls. 2. 90%of loose animal posing a public safety hazard calls will be responded to within two hours. Of 134 animal posing a public safety hazard calls received, responded to 134 within two hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within two hours. Of 259 injured animal related calls received, responded to 256 within two hours, or 98.8% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within three hours. Of 93 animal control assistance by the police calls received, responded to 93 calls within two hours, or 100% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 407 animal cruelty and neglect calls received, responded to 402 within 24 hours, 98.8%. Of the 250 of these cases opened as a result of those calls, 199 were resolved in 14 working days, or 79.6%. 6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in 48 hours and resolved in five working days. Of 1,646 of license,loose dog and any non-cruelty/neglect calls received,we responded to 1,597 calls within 48 hours, or 97%. Of 559 cases that were opened as a result of those calls,360 were resolved in five working days, or 64.4% of cases. 7. Eighty-four sweeps of problem communities per year. Conducted 108 sweeps,or over 128.5% of goal. Final Status Report on Program Objectives for FY 2018-19 1 This page intentionally left blank PARKS'S' & RE-1--'EREATION i i I i I i I PARKS & RECREATION 'ALAE CEMETERY 1. Conduct maintenance and repair activities. Repairs and maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns `Alae 17 20 Six Month Progress Report on Program Objectives for FY 2019-20 1 v 3 I 3 RECREATIONPARKS & VETERANS S E ETERI - � AST AND WEST ..A .... ISI 1. Continue to coordinate development of the East and West Hawaii Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Coordinated development between East and West Hawaii Veterans Cemeteries, Veterans Advisory Committee and the Department of Defense. 2. Continue maintenance of cemetery grounds. 3 3 Maintenance done daily. 3 3. Assign and record all burials. i Location Number of Caskets Number of Urns Vet Cemetery 1 0 2 Vet Cemetery 2 32 32 West Hawaii Vet Cemetery 11 22 !i i I 'I i 8i I 's Six Month Progress Report on Program Objectives for FY 2019-20 2 i I i i PARKS & RECREATION URAL CEMETERIES i i 1. Continue maintenance of cemetery grounds. i Maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hdwi 5 0 Honoka`a 0 0 Kainehe aka Kuka`iau 1 0 Kukuihaele 0 0 Nd`dlehu 8 2 Waimea 0 0 a i Six Month Progress Report on Program Objectives for FY 2019-20 3 ,..__.. — .,. .._,__. ..I__w_._.... . ..... ... ,__.._._ ..... __._... _._u w_ . HAWAIJ COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 44 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Hawaii County Band performed 23 musical services. 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Hawaii County Band performed a concert each month. 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawaii, annually. Two young musicians have been contacted and are schedule to play solos with the Hawaii County Band later this year. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Hawaii County Band performed three new selections. 3 i I i Six Month Progress Report on Program Objectives for FY 2019-20 4 i i i I 'ARKS & RECREATION EST HAWAII BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually( e.g. Parades, ceremonies, festivals, concerts, and special events). I West Hawaii Band has performed 12 musical services. i 2. Provide six concerts that are entertaining, educational, musically challenging and j historically significant. i West Hawaii Band has performed five concerts. 3. Feature a young musician as soloist at the March or May monthly concert,to provide music education opportunities for the young musicians of flawai`i County. Young musicians have been contacted to perform solos with the West Hawaii Band later this year. i 4. Introduce 20 new pieces per year to provide musical challenges for the band. j West Hawaii Band has performed six new pieces. I i i Six Month Progress Report on Program Objectives for FY 2019-20 5 PARKS & RECREATION ADMINISTRATION 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the department. Survey results are compiled quarterly and shared with employees. A total of 1,227 surveys were received. 2. Continue to update information for Divisions and Sections on the County of 14awai`i website on a timely basis. Our Departmental Data Processing Coordinator continued to update the department's website with quarter program guides and class schedules, special events information, and departmental rules and regulations. Timely news releases, campground information and event registration forms are posted for the benefit of park patrons. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Implementation of the transition plan is steadily progressing. 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the "Friends of the Park"program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. The Department executed four Friends of the Park agreements for various parks and facilities. 6. Provide at least one technical job specific training for 50% of administrative staff. At least one job specific training was provided for 29% of administrative staff (7/24 employees). Six Month Progress Report on Program Objectives for FY 2019-20 6 3 I PARKS & RECREATION I PARKS MAINTENANCE i 1. Maintain completion range of approximately 2,000 work orders on an annual basis. Received 1,210 work orders and completed 847. 2. Undertake two park improvements projects per district, one of which involves a community group. South Hilo—Crew A, B, C: In-house: 3 Community Group Projects: 3 Puna District: In-house: 1 Community Group Projects: 1 South/North Kona District: In-house: 2 Community Group Projects: 2 Ka'u District: In-house: 1 Community Group Projects: 1 North Hilo District: In-house: 1 Community Group Projects: 1 South Kohala/Hamakua District: In-house: 2 Community Group Projects: 2 North Kohala: In-house: 1 Community Group Projects: 0 Total In-house: 11 Total Community Group Projects: 10 I Monitor complaints filed for strategic planning purposes for maintenance and services improvements. * Record complaints by: type, number, district, etc., and implement necessary maintenance procedures, standards,training, and discipline for corrections. i Received and addressed one major complaint and three minor complaints. Six Month Progress Report on Program Objectives for FY 2019-20 7 PARKS & RECREATION _ . . PARKS MAINTENANCE • Make annual inspections of facilities with responsible supervisor(nine districts). Analyze and discuss methods of improvements. Park Manager held discussions for improvements of the facility with the Supervisors after each inspection to discuss improvements. 4. Provide communities with safe facilities and grounds. • Conduct safety inspections of P &R facilities: ' 1. Weekly by district supervisors (52 per supervisor=468 total inspections/year); 3 Safety inspections conducted weekly. 3 7 2. Monthly by the Park Superintendent. Park Manager conducted safety inspections once every two months. i 5. Provide employees with a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. Discussed with Safety Committee accidents that occurred and ways to prevent i further accidents. i • Correct any hazardous conditions or practices. i Any unsafe and damaged facilities discovered during inspections were immediately addressed. • Provide a minimum of one safety instructional sessions per crew each month. i Supervisor conducted monthly safety talks and training classes for their crew. • Review and upgrade Park Maintenance Safety and Health Programs. i Conducted a review and made necessary changes to the Park Maintenance Safety and Health Program. 3 I I 3 i I 3 Six Month Progress Report on Program Objectives for FY 2019-20 8 3 RECREATION 1. Provide introductory instruction in all recreational facilities in at least four of the following athletic activities (basketball, baseball, volleyball,track and field, tennis, flag football, badminton) for children and adults, one or more in each respective season(i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; summer—tennis/physical fitness). Hilo District: Biddy Basketball; 10&under Basketball League; 12&under Basketball League; Fundamental Basketball Shooting; Weightlifting; Senior Badminton; Karate; Pickleball; Age Group Volleyball 10&under, 12&under.and 14&under; Age Group Basketball 10&under; 30 Minute Exercise; Ping Pong; Men's Softball League; Kupuna Aerobics; P&R Youth Volleyball League 10&under, 12&under and 14&under; P&R Age Group Basketball League 10&under; Volleyball Training 14&under; Zumba Fitness; BIIF Volleyball; QI Gong& Tai Chi; Pop Warner Football; 8 & 9 Ball; Walk Wealthy; Keaukaha Keiki Fitness; Coach Pitch; T-Ball; Senior Aerobics; Intermediate Golfing; Advanced Basketball; Advanced Volleyball; Speed & Agility Training; Weight Training; Jimmy Yagi Basketball Clinic; Pana`ewa Basketball& Volleyball; Amp Volleyball; Wrestling; Open Gym Basketball; 8&under Basketball; High Intensity Volleyball; Pilipa`a Volleyball; Morning Fitness; Rock Steady Boxing; Introduction to Kettlebells; Introduction,Intermediate & Advance Archery; NRA Basic Shotgun Shooting; Fitness Walk; Age Group Baseball(T-Bail Coach Pitch); Basketball Shooting& Dribbling Clinic; Strength & Agility; Volleyball Training I; Track& Field; Sports Conditioning; Track& Field Training; Waiakea Uka Athletic Association. i Hamakua District: a Biddy Basketball; Ping Pong; Billiards; Adult Basketball; Club Volleyball; Indoor Soccer; AYSO Soccer; Pop Warner Tackle Football; Aerobics; Karate; Pickleball; Walk for Fitness; Table Tennis; Papa`aloa Gym Boxing Club; Volleyball Clinic; Boys & Girls Volleyball 10&under, 12&under and 13&under; Men's Adult Basketball; Women's Adult Basketball; Weightlifting; Free Play Basketball; Fundamentals of Basketball; Recreational Beach Volleyball; Indoor Soccer; Resistance Body Weight Training; Basketball Fundamental Clinic; Boys Basketball 10&under, 12&under and 14&under; Pop Warner Football; Co-Ed Volleyball; Track& Field Practice; Beginning Basketball Skills & Drills; DodgebalUSlam Battle Games; Portuguese Horseshoes/Kickball; High Net Rec. Badminton; High-Intensity Interval Training; Beach Ball Volleyball; Abs On Fire Workout. Six Month Progress Report on Program Objectives for FY 2019-20 9 I 4 i I s { RECREATIONPARKS & RECREATION a unalKa`u District: Baseball Instruction; Kickball Instruction; Jump Rope Challenge; Walk for Fitness; Pickleball, 10&under Basketball; Intra to T-Ball; Adult Walking Fitness; P&R Boys & Girls Age Group Volleyball 10&under, 12&under and 14&under; Adult Soccer; Youth Soccer; Instructional Volleyball; Billiards; ' Ping PonglFoosball; Karate; Walk/Jog& Conditioning; Adult Lap Walking; Fencing; Kupuna Walking; Intermediate Baseball; Baseball Hitting&Fielding Fundamentals; Speed &Agility Training; Strength & Conditioning; Introduction into Fitness; Age Group Basketball League 10&under, 12&under and 14&under; T-Ball& Coach Pitch League 5-6 & 7-8 years old; Stretching/Light Aerobics; Vulcan Baseball Clinic; High School Baseball; I Introduction to Weightlifting; Slow Pitch Softball; Walk& Jog for Fitness; Baseball& Softball Practice; Basketball/Tennis Outdoor Courts; Keiki Fitness; Kickball Instruction; Open Outdoor Court; Track& Field Meets; Pahoa; Fencing. North/South Kohala: Pickleball; Indoor Soccer; Co-Ed Volleyball League; Biddy Basketball League; Age Group Volleyball League; Weightlifting; Ping Pong; Cardio Kickboxing; Karate; 7 on 7 Flag Football; Flag Football Clinic; Cone Agility Drill for { Beginners; and Advanced; Foot Work Ladder Drills; Waikoloa Baseball Club; I Women's Softball; Recreation Pickleball; Introduction to Youth Volleyball; Waimea Wrangler Roller Derby; Kamuea; DNA Basketball Academy; Waimea Cowboys Football; Waimea Cowgirls Cheerleading; Futsol; P&R Age Group Volleyball League 10&under, 12&under, and 14&under; Aikido; Taiko; AYSO 5 Soccer; Table Tennis; Recreation Kickball; Kalele Volleyball Club; T-Ball for Tots; Basketball Fundamentals; Boys Age Group Basketball League; Open Men's Basketball League. North/South Kona: Disc Golf in the Park; Aikido Class; Tai Chi Class; Kona Futsol; Karate Class; Capoeira; Biddy Basketball League; Basic Physical Fitness; International Karate League; Shotokan Karate Class; Table Tennis; Biddy Basketball Clinic; Youth Volleyball Clinic; Basketball Officiating Clinic; Advanced Basketball Training; Advanced Skills Speed & Agility Training; World Youth Baseball Tournament; Cycling Hui; Walk for Fitness; Fencing Class; Open Play Table Tennis; Game Room Activities; Hawaii Judo Kai; Youth Volleyball 101; Youth Tennis; Hoop Troop; Exercise Walk Fit; Kulena Monster Run International Karate League Tournament; World Youth Basketball Tourney. Six Month Progress Report on Program Objectives for FY 2019-20 10 i i I I I I PARKS & RECREATION RECREATION i 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— ValentineslSt. Patrick/Easter activities; Multi-media crafts etc.). I Hilo District: Origami; Lei Making; Scratching Signs; Basket Making; Kids Sewing; Holiday Cooking Class; Jet Fire Glider; Beaded Necklace; Notebook Covers; Leather Key Fobs; Temari Japanese Thread Ball Ornament; 4th of July Cut& Paste; Colors of Summer Finger Painting; Back to School Dream Board; Keaukaha Craft Club; Apple Cut Out; Bottle Cap Emoji Magnets; Guri Guri Cups; Fall Leaves; 2020 Calendar Pictures; Tree of Thanks; Autumn Wreath; Back to School Craft; Nature Prints; Paper Marbling; Popsicle Note Pad; Hand Building Ceramics; Mini Pirate Ships; Water Bottle Bubble; Mini Catapult; Halloween Craft; Thanksgiving Craft; Christmas Craft Ornament Making; Glider Plane; Stain Glass; Lanyard Making; Kids' Sewing; Monster Rocks, Oh My!; Thanksgiving Craft Fall Wreath; Xmas Ornament Making; Paper Pumpkin Cut & Paste; Yarn Wrapped Witches Broom; Pumpkin Pie Kid Craft; Footprint Turkey; Elf Yourself Christmas Ornament; Gingerbread House; Apple Tree; Paper Plate Leaves; Pine Cone Bunnies; Turkey Hands; Mini Wreaths; Christmas Cards; Puffy Ghost; Halloween Masks; Turkey Pin; Thanksgiving Day Decorations; Christmas Card Craft; Mummy Mason Jars; Parachute j Craft; Sugar Cone Christmas Trees; Halloween Masks; After School Crafts. Hamakua District: School Bag Tags; Back to School Photo Frame; Coloring Fun; Popsicle Making; Paper Plane Making; Canvas Painting;,Melting Beads; Penny Lei Making; Puppet Show; Autumn Tree Craft; Johnny Appleseed Craft; Luggage Tags; Easy Stich Sewing; Hard Lollypop Candy; Bookmark Craft; Explosion Art Days; Stamp/Stencil Color Art; Keiki Craft Art Choice; Honomu Storybook Reading& Coloring; Friendship Bracelet Braiding; Plastic Spoon Butterfly; Sponge Balls; Halloween Craft; Thanksgiving Craft; Christmas Craft; Trick or Treat Decorative Bags; Rexlace Key Chain; Christmas Cards; Puffy Ghosts & Paper Plate Black Cat; Pumpkin Patch Dirt Cups; Mini Turkey pops; Fall Fingerprint Tree; Christmas Tree & Reindeer Ornaments; Paper Plate Santa; Halloween Treat Bags; Thanksgiving Scratch Art; Christmas Coloring Contest; Keiki Mix Craft; Fall Brown Paper Bag Tree with toilet paper roll leave Paining; Turkey Cones. i I i Six Month Progress Report on Program Objectives for FY 2019-20 11 j i PARKS & RECREATION RECREATION i I i PunafKa`u District: Finger Painting; Tissue Collage; Sunflower Craft; Butterfly Magnets; Door Knob Hangers; Painting; Bracelet Making; Paper Weaving; Christmas Stories; Back to School Covers; ; Shrink Art eychain; Watercolor Art; Beaded Bracelet; Handprint Trees; Finger Puppet; Coffee Filter Art; Colorful Craft; Labor Day Craft; Pre Halloween Craft; Hawaiian Craft; Origami Craft; Paper j Craft; Ti-Leaf Lei Making; Photo Craft; Tear Art; Collage Making; Super Duper Coloring; Read Aloud Craft; Free Drawing& Painting; Misc. Craft; Book Marks for Book Smarts; Dream Board; Back to School Goal Board; Pumpkin Carving; Thanksgiving Craft; Christmas Wreath; Christmas Card Making; Christmas Ornament Craft; Hawaiian Christmas Craft; Witch Hat Making; Paper Turkey Hat Craft; Wreath & Ornament Making; Trick or Treat { Bag Decorating; Halloween Cards; Construction Paper Flowers; Thanksgiving Turkey Decorating; Christmas Tree Ornaments; Christmas Snowflake; Paper Crafts; Hidden Pictures; Dream Catchers; Bead Necklace; Bat Craft; Fall Craft; Christmas Craft; Art& Craft Basic Scarf Knitting; Coffee Filter Bats; Halloween Wall Hanging Decorations; Paper Bag Pumpkin; Fall Wreath; Turkey Windsock; Accordion Paper Reindeer; Christmas Coloring Contest; Mask Making; Nature Wreath; Foam Art; Pom Pam Wreath; Spooky Frame Making; Halloween Silhouette Designs; Holiday Craft. North/South Kohala: { Yarn Lei Weaving; Back to School Break; Patriot Day Flower Arrangements; Hokule`a Canoe/Model Making; Fish Print; Poi Balls; Key Chain Making; Textbook Cover Skin Wrapping; Popsicle Tower Building; Felt Hawaiian Flag Making; Disguise a Turkey Project; Santa's Magic Key; Halloween Decor; Native American Jewelry Making; Nutcracker Painting; Halloween Mask Making; Halloween Baking; Pumpkin Carving; Thanksgiving Baking; Christmas Ornaments. North/South Kona: Create Papier Mache Masks; Paint Papier Mache Masks; Wide Mouth Frog Puppets; Leather Key Chain & Bracelet Making; Bead Creations; Making Hair j Accessories; Fizzy Pumpkin Art; Fall Leaves Craft; Thanksgiving Craft; I Holiday Card Making; Halloween Craft; Christmas Craft; Fall Craft Extravaganza; Thanksgiving Cards; Winter Ornament Craft. Six Month Progress Report on Program Objectives for FY 2019-20 12 i i i 4 t I RECREATION I 3. Maintain a safe facility, free of hazards for all activities, patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Staff performed daily inspections of facilities and grounds,noted any discrepancies on daily logs and submitted work orders. Staff completed a Semi- Annual Checklist for Safety for all facilities and grounds under their jurisdiction. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hdmdkua Fun Day; etc.). HILO DISTRICT: Jimmy Yagi Basketball Clinic—July 22—25,2019 @ Pana`ewa Playcourts Hilo Kids Party—October 31,2019 @ Edith Kanaka`ole Stadium Hamakua District: Ohana Shoreline Fishing Tournament—August 16—18,2019 Weigh-In a� Honoka`a Sports Complex Papa`aloa Halloween Fest—October 31,2019 @ Papa`aloa Gym Christmas Bingo Night—December 19,2019 ug Papa`ikou Gym and Community Center Puna/Ka`u District: Pahoa Halloween Family Fun Event—October 31,2019 @ Pahoa Regional Park I North/South Kohala: Halloween Fun Night—October 31,2019 @ Hisaoka Gym Fall Festival—October 12,2109 g Waimea Regional Park Six Month Progress Report on Program Objectives for FY 2019-20 13 i i I i I i I PARKS & RECREATION RECREATION North/South Kona: j I i Movie Day—October 30,2019 @ West Hawaii Civic Center 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). HILO DISTRICT: Living Waters Church; Pi`op`io Bears; Big Island Trap Club; M&M Compact Sporting Clays; B.A.D. Company; Andrews Athletic Association. HAMAKUA DISTRICT: North Hawaii Education & Research Center; Hawaii County Police Department; Honoka'a Business Association; Ka Hale O Na Keiki Pre-school; Tutu & Me; Pa`auilo Community Camp Association; Honomu Community Association. PUNA DISTRICT: UH Hilo; Pahoa High School; Hope Services; O Ke Kai; Ka`u High School; Puna Community Action Team. NORTIUSOUTH KOHALA DISTRICT: Waimea Community Association; Waimea Wranglers Roller Derby; Kohala Community Athletic Association; DNA Basketball. i NORTIUSOUTH KONA DISTRICT: Table Tennis Club; World Youth Basketball; Hi-Pal; Kealakehe High School; Konawaena High School. i Six Month Progress Report on Program Objectives for FY 2019-20 14 j i PARKS & RECREATION RECREATION 6. Plan, organize and implement a minimum of two island-wide special events. (i.e. keiki triathlon, age group and exponent track meets, winter basketball tournament, etc). Richardson Ocean Swim—July 28,2019 Ulu Ohia—August 30—September 1,2019 Pilikulaiwi—October 8—10,2019 Surfers Healing and 5K Run & Walk—November 30,2019 I i i I i i Six Month Progress Report on Program Objectives for FY 2019-20 15 i PARKS & RECREATION SUMMER AND INTER-SESSION PR GRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2019 Summer Fun program was held from June 12 thru July 19,2019. There was a total of 21 sites throughout the island offering our summer program with 1,350 participants registered. 2. Continue to conduct longer programs hours at majority of the sites. Andrews Gym and Waifikea Uka Gym offered an 8:00am to 4:30pm Programs. All other sites offered either an 8:00am—to 3:00pm program or an 8:00am to 2:00pm program depending on community's request. 3. Work in partnership with the Department of Education Child Nutrition Program and vendors with county meal contracts to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. Thirteen Summer Fun sites qualified for the USDA Summer Food Service lunch program with a total of 9,874 lunches served. Sites served were located in the Hilo District and the West Hawaii District with Puna District only have one site at Shipman Gym. i 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: Volleyball/Tennis Summer Program-Tennis Stadium &Hilo Armory. Ike Kai Marine Program-Richardson Ocean Center. Teen Seen Program—Pu`u`eo Community Center. 5. Develop and implement a teen-scene program at the Pu`u`eo Community Center in East Hawaii,teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m.,targeting teens 12— 17 years old. Teen Seen Program—Pu`u`eo Community Center June 12—July Six Month Progress Report on Program Objectives for FY 2019-20 16 i 3 i 3 SUMMER AND INTER-SESSIONOG 3 6. Develop a minimum of two Winter Intersession programs island-wide. Integrate children with disabilities into the summer and inter-session programs wherever possible,through the assistance of the Recreation Specialist II. i Winter Inter-Session December 23—January 3,2020 I • Wainaku Gym—30 participants • Waiakea Uka—60 participants There were no participants this year for children with disabilities. Staff does a great job in integrating all children with disabilities into our programs throughout the year. 3 i 3 y 3 i 3 I I I 3 i� i { 3 tt i 3 3 i I Six Month Progress Report on Program Objectives for FY 2019-20 17 i i I s i fs I ...,PARKS & RECREATION LULU PARK_. ,. ... .. _ ,.�. ......,,..... .._..... ,,,,_ ._, HO'O 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Walter Victor Baseball Complex was closed in September 2019. Francis Wong Stadium was closed from November 29 to December 13, 2019. Afook-Chinen Civic Auditorium was closed from August 25-29, 2019. b. Pressure-wash each facility semi-annually. Each facility has been pressure washed. c. Check on safety hazards daily. Day and night supervisors recorded any repair items or safety hazards on a daily checklist form. Minor repairs were handled in-house. As needed,work orders were generated and referred to the Park Maintenance Division for action. d. Clean and sanitize facilities before and after events. Facilities were cleaned and sanitized before and after each activity. e. Mork with Safety Committee to have courtesy safety inspection annually. Quarterly consultations were held with the Safety Committee to ensure facilities are in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns were mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2019. Francis Wong Stadium was closed from November 29 to December 13, 2019. Six Month Progress Report on Program Objectives for FY 2019-20 18 i I i I PARKS & RECREATION HO'OLULU PARK COMPLEX c. Fertilize ballfields annually. Francis Wong Stadium's field was completed on November 29,2019. Walter Victor Complex's fields were completed on September 17,2019. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Safety reminders were issued monthly. b. Retrain employees on equipment use semi-annually. Employees have been retrained. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees performed in-house maintenance functions throughout the year. Supervisor trained employees on equipment maintenance throughout the year. I d. Provide refresher course on Material Safety Data Sheet annually. Training on MSDS sheets conducted when products were received. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations were discussed with sponsors. Supervisors were trained to enforce all rules. b. Revise rules annually. The rules will be reviewed by the division by end of fiscal year. c. Distribute rules with all applications. Rule sheets were distributed to all sponsors. Six Month Progress Report on Program Objectives for FY 2019-20 19 i i i PARKS & RECREATION HO'OLULU PARK COMPLEX i 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. UH Hilo resodded and graded Wong Stadium infield in November 2019. b. Do beautification/landscaping project for each facility annually. Intake weed-eated the fence lines and cut the grass at Hilo Drag Strip in October 2019. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually The Ho`olulu Complex accommodated 2,248 activities to date. Six Month Progress Report on Program Objectives for FY 2019-20 20 i i 3 i RECREATIONPARKS & i AQUATICS i 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center(KCAC), Pdhoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupdhoehoe,Kohala, Pdhala and Konawaena will have at least one lifeguard on duty seven days a week. NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. I We do not always have two lifeguards on duty since staffing is at a minimum. When we have personnel on leave or positions vacant, the bigger pools have been left with only one lifeguard on duty. Per our training and certification, two lifeguards are required to remove an unconscious victim from the water. In the past, a single rescuer could remove a passive victim, but this is no longer acceptable. As a result,two lifeguards must be on duty at these facilities at all times to ensure adequate public safety, as well as give a victim the best chance of survival in the event of a cardiac emergency. When personnel call in sick or are on leave,we rely heavily on overtime. 2. Maintain safe and clean facilities, free of hazards for all activities,patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. 3 At our 50-meter pools such as Kawamoto, Pahoa , and KCAL, our Senior Lifeguards worked with our pool custodians to provide maintenance of the i facility. At our rural pools,Honoka'a,Laupahoehoe, Kohala, Pahala, and Konawaena, each Senior Lifeguard provided the daily maintenance of the facility. Senior Lifeguards monitored and maintained the acceptable levels of pool chemicals. This can be difficult, especially because there are various factors which includes sunlight,bather load, rain, and wind which can affect the chemicals in various ways. Staff on-site conducted daily safety inspections and maintenance. When necessary,work orders were sent to the Parks Maintenance Division. The Recreation Administrator reviewed semi-annual safety inspection reports before being sent to Human Resources Safety Division. I 3 3 Six Month Progress Report on Program Objectives for FY 2019-20 21 PARKS & RECREATION AQUATICS 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer four sessions of Learn to Swim in the summer at all pools and other water related courses to approximately 3,000 patrons. Lap Swim 51,125; Recreation Swim 74,303; Aquatic Classes 14,121; Age Group 53,160; Masters Swim 3,610; Novice Swim 18,361; High School Swim/Water Polo 2,193; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 1,461; Government (HFD,HPD, Coast Guard, Army, etc.) 4,303; Total Attendance for fiscal year, so far 293,520 (includes patrons "in area"- 70,883) **KCAC and 11onokaa Pools were closed to the public for repairs during the summer of 2019 and did not offer learn-to-swim** 4. Develop and distribute a quarterly brochure of County of Hawaii pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. Each Senior Lifeguard developed a quarterly program guide for their facility. The Aquatics Specialist published a quarterly program guide. 5. Conduct nine American Red Cross certification courses during the fiscal year. Course offered Last day of class Instructor Lifeguarding Review 09/17/19 Derek Simmons and Shae Kakos Lifeguarding Review 11/18/19 Derek Simmons Lifeguarding Review 11/18/19 Shae Kakos Lifeguarding Review 11/29/19 Camille Benitez Lifeguard Instructor/ 11/29/19 Alejandra Flores-Morikami Instructor Trainer Review 6. Plan, promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October season. The 2019 Novice Swim season had 229 swimmers. Swim meets were as follows: August 171h @ Laupahoehoe; August 24th @ Kawamoto, September 14th @ Kohala Pool, September 28th @ Konawaena, Championships @ Pahoa October 5th. Six Month Progress Report on Program Objectives for FY 2019-20 22 PARKS & RECREATION i AQUATICS 7. Sponsor one open water swim competition. The 3211 Annual Richardson Roughwater Swim held on July 28th,2019. There were 148 swimmers that finished the race. Next fiscal year,we will be pushing the swim back a couple weeks, so there is sufficient time to procure items for the event. There are no monies budgeted for this event. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training such as the blood borne pathogen training, on an ongoing basis. Full-face respirators, rubber gloves, aprons, suits, and boots are provided for pool lifeguards and pool custodians. Hazardous material training conducted to promote safe work practices. Annual Bloodborne pathogens training and respirator fit tests completed each year. Lifeguards are provided with latex-free gloves, pocket mask, and other protective equipment necessary when performing first aid. 9. Develop at least two partnerships with aquatics clubs to encourage competitive aquatic sports throughout the island. Partnerships with USA Swim and Dive,BIIF,Easter Seals, Boys & Girls Club, and Hawaii Fire Dept. 10. Reduce utility costs at all facilities by implementing green technologies and proactive practices. Variable Frequency Drive (VFD) helps to save energy costs. VFDs have been installed at all pools except NAS,Pahala, Kohala and Honoka`a. After renovations to the NAS and Pahala facilities we hope to have VFDs installed. 'i 'I i 1 I !i i Six Month Progress Report on Program Objectives for FY 2019-20 23 'ARKS & RECREATION CULTURE & EDUCATION 1. Provide 105 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 68 workshops and classroom instruction conducted in various disciplines, music, dance, drama, arts, crafts and natural sciences at established sites Countywide. Achieved 59% of goal. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. FIRST QUARTER: Fourth of July car Cruise Paradise (Hawai`i Classic Cruizers) Fourth of July Hilo Bay Blast Fourth of July Band Concert and Fireworks Display Veterans of Foreign Wars Run/Walk Queen Lili'uokalani Festival SECOND QUARTER Hilo World Peace Festival Hawaii and Shibukawa Sister Cities Children's Art Exchange Aupuni Center Merrie Monarch Keiki Hula Competition Christmas Wreath Exhibition at Aupuni Center "Magic of the Season" Festivity 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with Pacific Radio Group,Lili`uokalani Trust,Hawaii Classic Cruisers,Destination Hilo,Hawaii Tropical Flowers Association,Blue Hawaii Helicopters,Big Island Auto Club, CJ Promotions,Hawaii Ballroom Dance Association Hilo Chapter, KWXX Radio, Soka Gakkai International Committee, the International Committees of Artists for Peace,Merrie Monarch Festival Committee,Friends of Lili`uokalani Gardens, State of Hawaii- Transportation Department, State Highways,Dept. of Land &Natural Resources and Hawaii Pyrotechnics. Six Month Progress Report on Program Objectives for FY 2019-20 24 RECREATION CULTURE & EDUCATION 4. Advertise and promote the Cultural&Education programs and activities through our quarterly"Arts Visions"newsletter and media such as radio, television,periodicals and newspapers. i Advertised and promoted events and programs through our quarterly program .guide,Hawaii County website,Hawaii Tribune Herald,West Hawaii Today, Big Island Visitor's Bureau,Honolulu Star Advertiser,KITV,Hawaii New Now, Hawaiian Airlines, Japanese Chamber of Commerce & Industry of Hawaii, and Na Leo TV. Six Month Progress Report on Program Objectives for FY 2019-20 25 i PARKS & RECREATION ELDERLY ACTIVITIES i EAD Administration 1. The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This will be accomplished by providing comprehensive and coordinated services that is represented by the division's six major programs. These programs provide services for over 10,738 seniors annually. An evaluation is conducted on each program annually to ensure goals are met. EAD programs provided services to 11,436 seniors. Evaluations conducted on four of the six EAD programs. 2. The division will pursue help from persons and groups to improve and maintain P&R facilities and enhance programs, services, and activities. This will be maintained by the EAD Advisory Council which is made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council that will conduct at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Six combined Advisory Council district meetings conducted in July. 3. The division will provide regular facility and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce: safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally,they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations and training for 50 EAD staff. EAD Safety Committee met twice to review, enforce, and improve safety procedures. Conducted one semi-annual safety on-site evaluation of 32 senior center facilities and 48 EAD staff received safety training. i ;i Six Month Progress Report on Program Objectives for FY 2019-20 26 i I i i i i ELDERLY ACTIVITIES ES I 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights" of the division's activities annually. EAD produced one"Video Highlights" of the Kupuna Hula Festival. • Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,000 copies for distribution to over 200 organizations four times annually. Printed and distributed 3,000 copies of two issues of the Kupuna News magazine. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older island-wide. Provided active and passive recreational, cultural and leisure opportunities to 2,669 unduplicated individuals 55 years and older. 2. Provide and promote active and passive recreational, cultural and leisure opportunities for 1,000 senior club members 55 years and older at 26 senior centers/sites. Provided active and passive recreational, cultural and leisure opportunities for 1,055 senior club members 55 years and older at 26 senior centers/sites. 3. Serve 3,000 older adults in recreational, educational, health-related and cultural classes island-wide. Served 2,724 older adults in recreational, educational, health-related and cultural classes. 4. Provide at least ten district wide activities for a total of 1,500 older adults in Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. Provided six district wide activities for 991 older adults. Six Month Progress Report on Program Objectives for FY 2019-20 27 T ELDERLY ACTIVITIES EAD Special Program 1. Provide at least seven countywide, state, national and international events for 2,600 older adults. Provided six events for 4,185 older adults. 2. Serve a total of 1,350 older adults in at least four county-wide special events and serve 800 older adults in one statewide event. Served 1,248 older adults in three county-wide special events and served 1,182 older adults in one statewide event. 3. Provide one cultural event for 300 older individuals on a county, state, and international level that will attract a total of 1,200 attendees. Provided two cultural events for 505 older individuals on a county, state, and international level that attracted 1,380 attendees. Six Month Progress Report on Program Objectives for FY 2019-20 28 PARKS & RECREATION _ ,. _...... ..... ...... .. . ..... ..... _ __. . _ ,...a .v,_.. , . ,,. , .. . ...... . _m...., ._.._. ..._ ... _.. A `EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. On November 4, 2019, a Giant Anteater and Black& White Colobus Monkey arrived at the zoo. Friends of Pana`ewa Zoo purchased both of these animals to replace animals that had expired during the previous fiscal year. 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. On July 26,2019,we were blessed with the arrival of a new baby Two-toed Sloth. As of December 30, 2019,we have successfully bred (30) Bumble Bee Dart frogs and seven Dyeing Dart frogs. Ten of the Bumble Bee Dart frogs will be going to Honolulu Zoo in a trade for eight of their Green & Black Dart frogs. 3. Work with Friends of the Zoo (FOZ)to host at least two events to promote the zoo and increase the number of visitors. FOZ Christmas for the animals took place on December 7,2019 with a nice crowd of zoo patrons following volunteers as our animals received gifts and food enrichment. 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. On October 19,2019, the Akaka Falls Lions Club repainted all of the pipe rails on the tiger exhibit. The Kiwins and Kiwanis clubs held a workday on October 26,2019 and worked i with Hawaii Forest Industry Association to weed, clean, and maintain the Discovery Forest. 5. Seek funding to reinstate the Zoo Information and Education Specialist and the zoo educational program. This was submitted as a supplemental budget but was not approved. Six Month Progress Report on Program Objectives for FY 2019-20 29 "ARKS & RECREATION P A`E A RECREATIONAL COMPLEX 3 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; The arena was closed from 8/18/19 until 11/30/19 for a project to improve drainage and to remove and replace the cinder and surfacing. There were no rodeos during the first six months of the fiscal year. i b. host three dressage events annually. • Orchid Isle Eventing Fun Day—7/21/19 • Orchid Isle Eventing Show—8/11/19 I i i 3 3 i I I 3 I I 7 i i Six Month Progress Report on Program Objectives for FY 2019-20 30 I i PARKS & RECREATION ._.__<...._._..... 'ALAE CEMETERY 1. Conduct maintenance and repair activities. Repairs and maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns `Alae 46 37 Final Status Report on Program Objectives for FY 2018-19 4 tJ i PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAIJ x 1. Continue to coordinate development of the East and West Hawaii Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Development of the facility coordinated with Veterans Advisory Committee and I Department of Defense. r x 2. Continue maintenance of cemetery grounds. Maintenance done daily. I 3. Assign and record all burials. Location Number of Caskets Number of Urns f Vet Cemetery 1 2 0 Vet Cemetery 2 62 121 West Hawaii Vet Cemetery 9 39 I I i I I i I Final Status Report on Progam Objectives for FY 2018-19 2 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Maintenance done daily. 2. Assign and record all burials. Location Number of Caskets Number of Urns Hawi 8 4 Honoka`a 2 0 Kainehe aka Kuka'iau 0 0 Kukuihaele 1 1 Na`alehu 14 0 Waimea 1 4 Final Status Report on Program Objectives for FY 2018-19 3 t t i 7 3 ARKS & RECREATION HAWAII i G 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events). Provided 42 performance services. These services include parades, concerts, patriotic ceremonies and special events in Hilo,Waimea,Na`alehu,Volcano Pahoa and Kea`au. I 2. Provide 12 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Provided 12 monthly Mo`oheau Park concerts. All concerts were very well attended and well received by the crowd in attendance. } A brief history of the Hawaii County Band is presented to the audience at concerts to inform the public of the band's cultural and historical significance. In addition, program notes on selections being performed, are presented to the j audience in order to help the audience better understand each work. i i 3. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawaii, annually. Alyssa Chiquita and Daniel Serviile performed solos with the Hawaii County Band. 4. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Twelve new pieces were performed. Final Status Report on Program Objectives for FY 2018-19 4 PARKS & RECREATION EST HAWAII BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20—25 musical services annually( e.g. Parades, ceremonies, festivals, concerts, and special events). Provided 25 musical services. 2. Provide six concerts that are entertaining,educational, musically challenging and historically significant. Provided ten concerts at Hale Halawai. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawaii County. James Kim perform a trumpet solo with the Band during their May 2019 concert. 4. Introduce 20 new pieces per year to provide musical challenges for the band. The West Hawaii Band performed 12 new pieces. i i Final Status Report on Program Objectives for FIS 2018-19 5 i ARKS & RECREATION ADMINISTRATION 1. Continue to distribute the P&R Service survey at all staffed facilities and activities/events conducted by the department. f Survey results are compiled quarterly and shared with employees. A total of 1,283 surveys were received. i k 2. Continue to update information for Divisions and Sections on the County of 1-lawai`i website on a timely basis. E Our Departmental Data Processing Coordinator continued to update the department's website with quarterly program guides, special events information, 4 and departmental rules and regulations. Timely news releases, campground information and event registration forms also are posted for the benefit of park patrons. G t 3. Continue implementation of the transition plan for accessibility to public facilities y during the fiscal year. t i Implementation of the transition plan is steadily progressing. G 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. f Implementation of the transition plan is steadily progressing. 5. Maximize resources by encouraging the "Friends of the Park"program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. f The Department executed or updated 11 Friends of the Park agreements for various parks and facilities. 6. Provide at least one technical job specific training for 50% of administrative staff. i Fourteen persons or 70% of the Administrative staff attended a training. Final Status Report on Program Objectives for FY 2018-19 6 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of approximately 2,000 work orders on an annual basis. Received 1,903 works orders and completed 1,425. 2. Undertake two park improvements projects per district, one of which involves a community group. South Hilo—Crew A, B, C: In-house: 5 Community Group Projects: 9 Puna District: In-house: 2 Community Group Projects: 3 S/N Kona District: . In-house: 5 Community Group Projects: 8 Ka`u District: In-house: 2 Community Group Projects: 2 North Hilo District: In-house: 1 Community Group Projects: 2 South Kohala/Hamakua District: In-house: 3 Community Group Projects: 4 North Kohala District: In-house: 1 Community Group Projects: 0 Total in-house: 19 Total Community Group Projects: 28 3. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record complaints by: type, number, district, etc., and implement necessary maintenance procedures, standards,training, and discipline for corrections. There were three major complaints and seven minor complaints which were recorded and addressed. Final Status Report on Program Objectives for FY 2018-19 7 PARKS & RECREATION PARKS MAINTENANCE • Make annual inspections of facilities with responsible supervisor(nine districts). 1. Analyze and discuss methods of improvements. Park Manager held discussions for improvement of the facility with the Supervisors after each inspection. 4. Provide communities with safe facilities and grounds. • Conduct safety inspections of P &R facilities: 1. Weekly by district supervisors (52 per supervisor=468 total inspections/year); Supervisors made weekly checks of their facilities for damage or unsafe conditions. 2. Monthly by the Park Superintendent. Park Manager conducted safety inspections of all facilities at least once every two months. 5. Provide employees with a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. Discussed with Safety Committee accidents that occurred and prevention of further accidents. • Correct any hazardous conditions or practices. Any unsafe and damaged facilities discovered during inspections were immediately addressed. • Provide a minimum of one safety instructional session per crew each month. Supervisors conducted monthly safety talks and training classes for their crew. • Review and upgrade Park Maintenance Safety and Health Programs. Conducted a review of Park Maintenance Safety and Health programs. Final Status Report on Program Objectives for FY 2418-19 8 S I 4 RECREATION f s 1. Provide introductory instruction at all recreational facilities in at least four of the following athletic activities (basketball,baseball, volleyball,track and field,tennis, flag football, badminton) for children and adults, one or more in each respective season(i.e. Fall—basketball; Winter—baseball and track/field; Spring—volleyball; x summer—tennis/physical fitness). Hilo District: Basketball Shooting Clinic; Instructional Volleyball; USA Volleyball Scoring Clinic; P&R Boys & Girls Basketball; P&R Youth Volleyball; Walking Healthy; Keaukaha Fitness; Instructional Basketball(Biddy Basketball); Advance and } Beginning Volleyball Clinic; Sports Conditioning Clinic; Zumba; Speed Drills; Plyometric; Beginning Weight Lifting; Morning Fitness; Low Impact Caribbean € Fitness; Yoga; Fundamentals Baseball Hitting; Billiards; Table Tennis; Fishing Skills Class; Basketball Shooting Clinic; Baseball Fielding Class; 30 Minute Station; Pickle Bali; Advanced Basketball Training; Beginning Archery; Basic Weigh Training: T-Ball; Pitchball; Boys & Girls Age Group Basketball League 13 & 14 years old; 15 Minute Exercise; Women Volleyball League; Exponent Track& Field; Age Group Track& Field; Intro to Golf; Jump 101; Boxing for Sport; Vulcan Baseball Clinic; Introduction to Kettlebelis; Rock Steady Boxing; Pee Wee Volleyball; Volleyball Setters Training; s Hamakua District: Indoor Soccer; Boys and Girls Basketball Clinic; Youth Volleyball League; Biddy Basketball Clinic; Aerobics; Ping Pong,Indoor Beach Volleyball; Kick Ball; Basketball Fundamental; Wellness Walking; Yoga: Weightlifting; Youth Badminton; Sham battle; Archery; Youth Volleyball Clinic; Agility Training; Jump Rope Training; Strength and Conditioning; Plyometric Training; Youth Boxing; Fencing; Mom and Child Circuit Training; Sports Endurance Workout t x Training; Girls Basic Softball Fundamentals; Zumba; Girls Age Group Basketball; Health and Fitness Training; Hand-Eye Coordination Development; Mindset Training for Young Athletes; Basic Fundamentals of Indoor Ultimate Frisbee; Instructional Billiards; Adult Volleyball; Age Group Track& Field; Exponent Track& Field; Kickball; i PunalKa`u District: Boys and Girls Age Group Basketball; Kickball; Zumba; Boys and Girls Youth Volleyball; Instructional Basketball; Relay Races; Volleyball Clinic; Kickball Instructions and Play; Tennis Instructions; Weightlifting; Karate; Medic; Capture the Flag; Adult Lap Walking; Back to School 30 Minute Fitness; Super- Sized Frisbee Play; Crab Soccer; Fencing; Introduction to Baseball; Advance i i Final Status Report on Program Objectives for FY 2018-19 9 PARKS & RECREATION H_—.._. . .. .... . _ ... __.._...­_.. . .....__..____. . RECREATION Baseball Fundamentals; Tiny Tots Volleyball; Introduction to Weightlifting; Strength and Conditioning; Yoga; Men's & Women's Slow Pitch Softball; Beginner Girls Fast Pitch Softball; Running Club; Vulcan Baseball Clinic; Walk/Jog; Stretching Class; 300 Meter Race; Age Group Track& Field, Exponent Track& Field; T-Bail; Pitchball; Indoor Soccer; Intro to T-Ball; Walk& Fit; Zumba; Malama Kou Kino Walking; Intermediate Baseball; Baseball Hitting&Fielding Fundamentals; Strength & Conditioning; Fitness Walk; Instructional Tennis; Hula Hoop Challenge; Relay Races; Bicycle Fitness; North/South Kohala: Instructional Basketball; Pickle ball; Indoor Soccer; Archery; Co-ed Volleyball League; Biddy Basketball; Age Group Basketball; Age Group Volleyball; Weight Lifting; Ping Pong; Flag Football; Power Walk; Open Men's Basketball; Zumba; Kick Boxing; Kickball; 3 Man Soccer; Speed Cone & Ladder Drills; 100 Mile Club; 7 on 7 Flag Football; Footwork Drills; Plyometric; Kupuna Walk for Fitness; Girls Basketball; Girls Softball Clinic; Adult Co-ed Softball League; 3 Man Soccer; Age Group Track& Field; Exponent Track& Field; T-Ball; Pitchball; North/South Kona: Open Play Billiards & Table Tennis; Basketball Drills & Shooting Games; Walk for Fitness; Biddy Basketball League; Basic Physical Fitness; Basic Basketball Skills; Biddy Basketball Clinic; Youth Volleyball Clinic; Basketball Officiating Training: Advanced Basketball Training; Advance Skills Speed & Agility; Fitness-Walking Exercise; Hoop Troop Basketball Training; Volleyball Plyometric Quick Set; Youth Tennis; Co-ed Volleyball League; Sustainable Walking; Age Group Track& Field; Exponent Track& Field; Obstacle Course; Disc Golf; Golden Gallop 5k/1 Mile. 2. Provide at least eight arts and craft activities for children and adults in all recreational facilities(i.e. Fall—Halloween/Thanksgiving/Christmas craft activities; Winter— Valentines/St. Patrick/Easter activities; Multi-media crafts etc.). Hilo District: Halloween Crafts; Thanksgiving Crafts, Christmas Ornaments,Lanyard Making; Stain Glass; Sidewalk Chalk; Wreath Making Class; Kcaukaha Craft Club,Pretzel Skeletons; Halloween Mask Making; Pilgrim Hats; Turkey Hands Art; Snow Flakes; Christmas Cards; Christmas Frames; Pumpkin Carving; Hot Chocolate Kits; Wire Bracelet Craft; Turkey Pin; Lei Making; Origami; Rose Bud Craft; Shrink Art; Rex Lace Craft; Knotted Rope Coaster; Temari: Japanese Thread Ball Ornament; Fall Flowers; Hawaiian Flag Making; Final Status Report on Program Objectives for FY 2018-19 10 PARKS & RECREATION RECREATION Autumn; Kite Making; Sun Catchers; Decorative Note Pads; Wooden Key Box Craft; Football Stencils; One Pot Cooking; Sun Catchers; Mother's Day Craft; Ti-Leaf Craft Making; Rex Lace Key chain; Bead Bracelet; Hanging Name Star; Unicorn Ornament; Pop's Day Crafting; Easter Bunny Candy Envelope; Cinco De Mayo Maracas; Ding Kamehaeha Day Art; Pin Wheel Craft; Paper Lei Craft; Paper Punch Crafts; Fried Rice Class; Parachute Craft; Glider Plane; Halloween Spider Pops; Halloween Oreo Monster& Monster Rocks, Oh My! Ohelo Berry Jam; Decorative Halloween Jars; Mother's Day Card; Easter Egg Coloring; Rex Lace Key Chain; Mother's Day Wreath; Easter Bunny Cut& Paste; Boys Day Craft; May Flower Cut& Paste; Ocean Animal Coloring; Easter Baskets; Candy Bunny; Musubi Making; String Drawings; Foil Frames; Sock Bunny's; Pam Pom Poppers; Tick Tack Toe Kits; Egg Decorating; Valentine's Day Craft; Water Color Craft; Ti-Leaf Making; Scratching Signs; DIY Paper Hearts; Spring Craft; Mini Terrariums; Chinese New Year Drum; Dr. Seuss Craft; St. Patrick's Day Craft; Paper Roll Snowman; Snow Slime; Hot Chocolate Reindeers; Egg Carton Penguins; Rubber Band Bracelet; Magnet Craft; Bead Suncatchers; Marshmallow Shooters; Heart Emoji Crafts; Bee Mine Valentine's Craft; Afterschool Craft; Hamakua District: Melting Beads; Sidewalk Chalk Coloring; Christmas Cards; Coloring for Fun; Sundae Making; Keiki Art Drawing; Thanksgiving Stencil Art; Christmas Rainbow Fish Puppet; Pine Cone Apple Craft; Shrink Art; Halloween Crafts; Thanksgiving Crafts; Paper Mache; Halloween Cookie Decorations; Pumpkin Carving; Paper Plate Turkey Craft; Thanksgiving Card Craft; 31) Snowflakes; Photo Coaster Craft; Gingerbread House Competition; 4th of July Crowns & Wreaths; Shapes of Summer Cut& Paste Crafts; Brown Paper Bag Autumn Trees; Thanksgiving Gumdrop Turkeys; Christmas Child Craft Bells; Sun Mobile; Pinecone Pineapple Craft; Bubble Wands; Ti Leaf Making; Sundae Making; Melting Beads; Sidewalk Chalk Coloring; Keiki Craft Mix Choice; Mega Stamp Art Craze; Glitter Glue Bookmarkers; Stencil Color Art; Paper Gift Boxes; Perler Beads Flags; Earth Day Coloring Sheet; 3-1) Paper Snowman; Tin Can Wind chimes; Cloths Line Caterpillars; Salt Dough Easter Egg Ornaments; Boys' Day Origami Fish; Basic Sewing; Mother's Day Card Making; Easter Bunny Craft; Paper Flowers; Mother's Day Bears; Sponge Painting; Puzzle Message Craft; Capsters Collectibles; Tracing& Crayon Art 4 Keiki; Candy Lei Making; Advanced Musubi Making; Valentine's Day Craft; Bead Lei Making; Paper Airplane Making; Compoz-A-January Puzzle; Valentine's Day Message Craft; Spring Stencil& Stamp Card Craft; Color Explosion Keiki Craft; New Year's Vision Board; Chinese Rattle Drum; St. Patrick's Day Final Status Report on Program Objectives for FY 2018-19 11 PARKS & RECREATION 4 I RECREATION 4 t t Leprechaun; Sprin Bookmarkers & Pencil Toppers; Valentine's Day Heart Shaped Butterfly; Leprechaun Fork Beards; } i Puna/Ka`u District: Water Balloon Yoyo,Invisible Ink; Turkey Craft; Finger Paint Fun; Christmas Reindeer; Christmas Wreath Ornament; Bat Finger Puppet; Thanksgiving Nature Wreath; Holiday Collage Wreath; Candy Cane Ornament; Summer Nature Collage; Back to School"All About Me"; Woodblock& String Prints; Recycle Art; Sunflower Craft; Cupcake Liner Owl; Mold Ceramics; Paper Plate i Silhouette Craft; Fall Wreath Craft; Paper Fall Flower Craft; Paper Cup Turkey Craft; Felt Winter Hanging Craft; Mason Jar Lover Wreath Craft; Felt Craft; Hanging Santa Craft; Popcorn Witches Hand Making; Thanksgiving Thankful Turkeys; Holiday Stained Glass Designs; Christmas Puppet Making; { Holiday Ornament Making; A Pot Pori of Crafts; Wooden Butterfly Magnet Making; Mosaic Tile Coaster Making; Multi Media Collage Making; Halloween Mask Making; Paper Airplane Making and Contest; Halloween Pam Pom Spider Craft; Thanksgiving Turkey Headband Craft; Christmas Gingerbread House Making; Pencil Holder Craft; Calendar Crafts; Labor Day Sketch Art; i Witch Hat Making; Thanksgiving Table Placemat; Sand Art Mother's Day Cards; Spring Collage; Paint A Rainbow; Boy's Day Craft; Mother's Day Craft; f Silly Snake; Clothespin Plane& Car; Paper Flower Wreath; Glitter Snow Flake; I Have a Dream Board; Sponge Painting; Easter Bunny Crafts; Felt Craft; Plastic Spoon Flowers; Spring Basket; Thumbprint Art; Mother's Day Keepsake; Watercolor Painting; Memorial Day Star Hanging; Paper Sheep Craft; Heart Flower; Color-A-Puzzle; Tear Art; Ti-Leaf Making; Easter Basket Decorating; Spring Collage; I i North/South Kona District: Halloween Crafts; Thanksgiving Crafts; Christmas Crafts; Halloween Tote I Bags; Thanksgiving Clay Art; Christmas Ornaments; Bead Designs; Yarn Lei i Making; Halloween Mask Designing; Christmas Cards; Bead Creations; Clay Sculpting& Painting; Ice Cream Sundae Making; Paint Brush Day; Leather Key Chain/Bracelet Craft; Kaleidoscopes; Mirror Mirror; Sundae; Leather Key i Chain/Bracelet Craft; Mother's Day Card; Ice Cream Sundae; Coloring, Painting, & Drawing; Lucky Charms; Lei Day in Hawaii; Let's Get Creative; Shaving Cream Heart Art; Suncatchers; St. Patrick's Day Cookies; Kite Making; Picture Collages; Valentine's Day Cards; Coffee Filter Art; Earth Day Art; T-Shirt Art; i Final Status Report on Program Objectives for FY 2018-14 12 E i 7 i i 1 PARKS & RECREATION f RECREATION F E North/South Kohala District: Halloween Mask Making,Pumpkin Carving; Fishing Knot Tying; Halloween Character Cut-Out& Paste; Thanksgiving Cards; Christmas Ornaments; Poi Balls; Yarn Lei Weaving; Statehood Day Arrangements; Patriot Day Arrangements; Aerial Arts; Bead Necklace & Bracelet-Designs; Fish Print; Key Chain Making; Halloween Basket Making; Thanksgiving Hat Making; Pumpkin Carving; Clay Hand Art Series; Poi Balls; Flower Arrangements for Mother's Day; Lei Weaving; Bird Feeder Making; Leather Key Holders; Wind Charms; Ti-Leaf Skirt Making; Butterfly Stained Glass; Spring Flower Craft; Leather Pouch Makin Easter E Coloring; Mother's Da Creative Apron; Miniature Making; Egg g� Y p Flag Painting; Valentine's Day Cards; Valentine's Day Baking; Girl's Day Key Chains; St. Patrick's Day Baking; Kite Making; Sidewalk Chalk. z 3. Maintain a safe facility, free of hazards for all activities,patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi- annual basis. Staff performs daily inspections of facilities and grounds and notes any discrepancies on daily logs with work orders to follow. i Staff completed a Semi-Annual Checklist for Safety for all facilities and grounds under their jurisdiction. 4. Plan, organize and implement a minimum of two district-wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District— Hamakua Fun Day; etc.). Hilo District: NRA Basic Shotgun Shooting Course—September 8,2018 and Waiakea Recreation Center—September 15,2018 Trick or Treat—October 31,2018 Kawananakoa Gym Trick or Treat—October 31,2018 Prince Kuhio Plaza Pilikulaiwi Intersession- October 10 - 12,2018 Summer Sewing-July 23 -August 1,2018,Hilo Armory The Biggest Easter Egg Hunt-April 19,2019,Wong Stadium Final Status Report on Program Objectives for FY 2018-19 13 PARKS & RECREATION RECREATION Hamakua District: `Ohana Shoreline Fishing Tournament-August 17 - 19,2018 Honomu Christmas Community Party-December 14,2018 Honomu Gym Pa`auilo Christmas Program -December 21,2018 Pa`auilo Gym Puna/Ka`u District: Vulcan basketball Clinic- September 22,2018 Shipman Gym Tailgater Hallelujah Bash- October 31,2018 Na`alehu Community Center Santa's Workshop -December 12,2018 Ka`n District Gym Pahoa Easter Egg Hunt-April 20,2019,Pahoa Regional Park North/South Kona: World Youth Basketball Tournament-July 23 -August 5,2018 Kailua Park Candyland- October 31,2018 Kailua Park Hoops Shoot-January 12,2019, Kailua Park Golden Gallop - February 2, 2019,Kailua Park Egg Rush -April 20,2019 Kailua Park Project Grad Night-June 1, 2019 Kailua Park North/South Kohala: Pumpkin Patch- October 20,2018 Waimea District Park Waikoloa Biggest Easter Egg Hunt-April 20,2019 Waikoloa Park Kohala High School Grad Night-May 25 & 26,2019 Hisaoka Gym 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Hamakua: `Ohana Shoreline Fishing- Dept. of Land and Natural Resources National Oceanic & Atmospheric Administration-Honoka`a High School Fishing Club Honomu Christmas Community Party- Honomu Community Association Pa`auilo Christmas Program-Pa`auilo Camp Community Association; North/South Kona: Concert-Hale Halawai(CoH Band) Basketball Games -Kailua Park(World Youth Basketball Tournament) Final Status Report on Program Objectives for FY 2018-19 14 PARKS & RECREATION RECREATION Candyland - Kailua Park(The HUB) Hilo District: Pilikulaiwi Program (QLCC) Trick or Treat at Prince Kuhi® Shopping Center-Living Waters Church, Waiakea High School Key Club,Arise Church, Prince Knhi6 Shopping Center. Trick or Treat at Kawananakoa Gym - Keaukaha Community Association; Biggest Easter Egg Hunt-Kiwanis Club of East Hawaii,Hilo High School Key Club,Waiakea High School Key Club,Kandi's Drive Inn,Big Island Alliance in Association with AFL-CIO. Puna/Ka`u: Shipman Gym/Park-Vulcan Baseball Clinic- (UH Hilo) 3on3 Basketball Tournament- Pahala Gym - Police,Ka`n HS Pahala Jump rope for heart-Puna Community Action Team Pahoa Wellness Fair- (Pahoa HS) Easter Egg Hunt-Hope Services,Pahoa High School Richardson Ocean Center: Ike Kai Summer Program - QLCC, Office of Aging,Malama `Aina Foundation North/South Kohala District: Pumpkin Patch Waimea District Park-Waimea Community Association Softball Clinic Kamehameha Park-UH Hilo 6. Plan, organize and implement a minimum of two island-wide special events (i.e. keiki triathlon, age group and exponent track meets,winter basketball tournament, etc.). The 31st Annual Richardson Rough Water Swim held on July 29,2018 at Richardson Ocean Beach Park. Joint effort of the Aquatics and Recreation section of the Recreation Division. " Final Status Report on Program Objectives for FY 2018-19 15 RECREATION Age Group Track& Field on February 9,2019 at Waiakea High School and Konawaena High School. Exponent Track& Field February 23,2019 at Waiakea High School and Konawaena High School. i i I Final Status Report on Program Objectives for FY 2418-19 16 . ._ SUMMER AND INTER-SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island-wide. The 2018 Summer Fun program, held from June 12 thru July 20,2018. We had 21 sites throughout the island offering our summer program with 1,392 registered. 2. Continue to conduct longer programs hours at majority of the sites. Andrews Gym and Waiakea Uka Gym offered an 8:00am to 4:30pm programs with all other sites offering either an 8:00a to 3:00pm program or an 8:00am to 2:00pm program depending on community request. 3. Work in partnership with the Department of Education Child Nutrition Program and vendors with county meal contracts to sponsor free lunch programs for all surmner fun sites that qualify and meet the requirements for this program. Twelve Summer Fun sites qualified for the USDA Summer Food Service lunch program with a total of 10,907 lunches served. Sites were located in the Hilo District,West Hawaii District and Puna District (served only Shipman Gym). There were no available kitchens at other sites that met the cost of the program. 4. Supplement the regular Summer Fun program with various enrichment-type programs for those willing to pay the higher fee: • Develop and implement a teen-scene program at the Pu`u`eo Community Center in East Hawaii,teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m.,targeting teens 12 - 17 years old. Volleyball/Tennis Summer Program - Tennis Stadium & Hilo Armory Ike Kai Marine Program -Richardson Ocean Center Teen Seen Program - Pu`u`eo Community Center Pilikulaiwi-Youth Program - island-wide 5. Develop a minimum of two Winter Intersession programs island-wide. Pahoa Regional Park 20 registered; Waiakea Uka 60 registered. Final Status Report on Program Objectives for FY 2018-19 17 PARKS & RECREATION SUMMER - ESI 6. Integrate children with disabilities into the summer and inter-session programs wherever possible, through the assistance of the Recreation Specialist II. When possible, integration of children with disabilities into the summer and inter-session programs by the Recreation Administrator,Recreation Specialist, and the District Supervisors. ADA Specialist came aboard February 1,2019. Locations of kids with disclosed disabilities and medical issues: Hamakua: Papa`ikou North/South Kona: Yano Hall,Kekuaokalani Gym Hilo: Waiakea Uka,Andrews,Kawananakoa Gym, Carvalho Park,Pana`ewa Covered Play courts North/South Kohala: Waikoloa,Waimea District Park Puna/Ka`u: Shipman Gym,Pahoa Regional Park,Mt. View Gym i Final Status Report on Program Objectives for FY 2018-19 18 PARKS & RECREATION HO'OLULU PARK COMPLEX 1. Provide clean, safe and well-maintained facilities: a. Close each facility once per year for general clean up and minor repairs. The Afook-Chinen Civic Auditorium was closed from April 7 - 19,2019. Francis Wong Stadium was closed from August 1 - 30,2018. Walter Victor Complex was closed in September 2018. Edith KKanaka`ole Multi-Purpose Stadium was closed from March 18 -April 12, 2019. b. Pressure-wash each facility semi-annually. Completed in each quarter. c. Check on safety hazards daily. Day and night supervisors recorded any repair items or safety hazards on a daily checklist form. Minor repairs were handled in-house. As needed,work orders were generated and referred to the Parks Maintenance Division for action. d. Clean and sanitize facilities before and after events Facilities were cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Quarterly consultations were held with the Safety Committee to ensure facilities are in compliance. 2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting. Lawns and fields have been mowed weekly. b. Close each ballfield at least one week annually for field renovations. Walter Victor Baseball Complex was closed in September 2018. Francis Wong Stadium was closed August 1 -30, 2018. Final Status Report on Program Objectives for FY 2018-19 19 i i PARKS & RECREATION u, E.___ m...._. ,.__ ... _ ..... ._... ... w... . .__... ...,.. _ p.. R 11P.. ... . HO'OLULU PARK COMPLEX c. Fertilize balifields annually. s Wong Stadium was fertilized on August 8,2018. Walter Victor Baseball Complex was fertilized on September 12, 2018. k 3. Provide training for staff: a. Conduct safety talks on different topics every month. i Safety reminders were shared with staff following departmental safety meetings. f b. Retrain employees on equipment use semi-annually. Field supervisors were responsible to monitor proper equipment use and provided retraining as needed. c. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Employees performed in-house maintenance functions throughout the year. f d. Provide refresher course on Material Safety Data Sheet annually. k S Safety issues regarding new products were reviewed with staff. i 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Applicable governmental regulations are discussed with sponsors. Supervisors have been trained to enforce all rules. i b. Revise rules annually. Rule sheets were distributed to all sponsors. c. Distribute rules with all applications. Rule sheets were distributed to all sponsors. Final Status Report on Program Objectives for FY 2018-19 20 PARKS & RECREATION HO"OLULU PARKPLL 5. Work with Hilo Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. University of Hawaii at Hilo baseball team completed a major field restoration project at Francis Wong Stadium. b. Do beautification/landscaping project for each facility annually. Intake Service painted and completed beautification work around Edith Kanaka`ole Multi-Purpose Stadium and the Afook-Chinen Civic Auditorium. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. The Ho`olulu Complex has accommodated 4,085 activities. Final Status Report on Prograrn Objectives for FY 2018-19 21 PARKS & RECREATION AQUATICS 1. Provide services at our nine pool facilities with at least two lifeguards on duty daily at Kona Community Aquatics Center (KCAC), Pahoa Pool, and Sparky Kawamoto Swim Stadium. Honoka`a, Laupdhoehoe, Kohala, Pahala and Konawaena will have at least one lifeguard on duty seven days a week. NAS pool will have at least one swim instructor/lifeguard on duty Monday through Friday. Senior Lifeguards and their District Supervisors have done their best to provide the staffing needed to keep our pools open and safe for people to enjoy. 2. Maintain safe and clean facilities, free of hazards for all activities,patrons and employees by maintaining acceptable pool chemical levels, conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a semi-annual basis. At our 50-meter pools (Kawamoto, Pahoa , and KCAL) our Senior Lifeguards worked with our pool custodians to provide maintenance for the facility. At our rural pools (Honoka`a,Laupahoehoe,Kohala,Pahala, and Konawaena) each lifeguard was solely responsible for the daily maintenance of the facility. At NAS our part time custodian maintained the facility. Senior Lifeguards have been responsible to maintain acceptable levels of pool chemicals. Daily safety inspections have been conducted by staff and work orders sent to the Parks Maintenance Division. The Recreation Administrator reviewed semi-annual safety inspections reports before forwarded to Human Resources Safety Division. 3. Offer recreational and lap swimming for approximately 850,000 patrons. Offer Learn to Swim and other water related courses to approximately 3,000 patrons and at least eight weeks of Learn to Swim lessons in the summer at all pools. i Closed Pools:Pdhoa(re-opened 0210612019); KCAC(since 311119), Honokaa (since 1212712019; opened 413 - 4130119) **No swim lessons at Pahoa or Pahala pools for Summer 2018,due to eruption. Lap Swim 113,297; Recreation Swim 121,183; Aquatic Classes 38,028; Age Group 118,750; Masters Swim 10,709; Novice Swim 19,840; High School Swim/Water Polo 13,765; Summer Fun Programs not separated from rec swim totals; Public and Private Schools usage for PE 4,769; Government(HFD,HPD, Coast Guard,Army, etc.) 5,679; In Area 202,355 *Total Attendance for fiscal year: 648,375 Final Status Report on Program Objectives for FY 2018-19 22 PARKS & RECREATION AQUATICS 4. Develop and distribute a quarterly brochure of County of Hawaii pool facilities highlighting recreational and adult lap swimming hours as well as water aerobics, swim lessons, special events, activities and programs. Each Senior Lifeguard developed a program guide for each quarter for their I facility. They followed the guidelines of program objectives,while meeting the communities' needs. Not all pools offer water aerobics at this time. 5. Conduct one American Red Cross Lifeguarding/First Aid/CPR/AED class at each of our nine pool facilities during the fiscal year. COURSE END FACILITY INSTRUCTOR DATE Lifeguarding Review 10/26/18 NAS Pool Alejandra Flores Morikarm Lifeguarding/Waterfront/ 12/12/18 Kawamoto Janie Wadahara Waterpark/02 Admin Lifeguarding 12/12/18 Kohala Lisa Nalmina Lifeguarding 2/8/19 Pahala Kayla Nishimura Lifeguarding Instructor 3/15/19 NAS Pool Alejandra Flores- Review Morikami Lifeguarding 3/29/19 Pdhoa Daryl Imoto & Kelly Deleon Lifeguarding 5/20/19 NAS Camille Benitez Lifeguardii Kohala Lisa Nahuina 6. Plan, promote and coordinate five Novice Swim meets serving approximately 350 participants during the August through October season. Swim Meets: September 8th g Kohala; September 22nd Laupdhoehoe; 01h 13th A,Kawamoto; Championships October 2 October 6` g Pahala; October g KCAC. Total swimmers participated: 300 7. Sponsor one open water swim competition. The 31"Annual Richardson Roughwater Swim July 29,2018. There was a total of 144 registered participants. Final Status Report on Program Objectives for FY 2018-19 23 AQUATICS 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. Full-face respirators, rubber gloves, aprons,suits, and boots were provided for pool lifeguards and pool custodians. Lifeguards were provided latex-free gloves, pocket masks, and other protective equipment necessary when performing first aid. This included gear to handle chemicals. Hazardous material training conducted to promote safe work practices. Staff goes through respirator fits test every year which is on file with the Recreation Specialist I 9. Conduct American Red Cross blood borne pathogens training on an annual basis in January or February for the entire division. Training conducted on January 11,2019 by Senior Lifeguards. 10. Develop at least two partnerships with swimming clubs to encourage competitive swimming throughout the island. Partnerships with USA Swim & USA Diving, BIIF,Easter Seals,Boys & Girls Club,Hawaii Fire Dept. 11. Reduce utility costs at all facilities by implementing green technologies and proactive practices. Most gym lights have been changed to a safer more energy efficient LED light. Lights in the field are being changed to an energy efficient LED light. 12. Reduce chemical costs at all facilities by prudent work practices, education and technologies Chemicals are necessary as long as there is water in the pool, even if the pool is closed; ensuring our facilities open daily and close throughout renovations would eliminate waste of said chemicals. Planning accordingly for longer renovations/closures would aid in reducing chemical costs,by allowing us to drain the pool. Uncontrollable factors, such as inconsistent weather and bather load, makes it difficult to develop a plan to help reduce chemical consumption. The only suggestion is to develop a rotating closure schedule for maintenance Final Status Report on Program Objectives for FY 2018-19 24 PARKS & RECREATION AQUATICS and upkeep, allowing us to take preventative actions to upkeep infrastructure, update chemical controllers, and reduce chemical and energy costs. 3 Final Status Report on Program Objectives for FY 2418-19 25 PARKS & RECREATION CULTURE & EDUCATION 1. Provide 99 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. A total of 117 workshops and classroom instruction conducted in various disciplines,music, dance, drama, arts, crafts and natural sciences at established sites Countywide. Achieved 118% of projected goal. 2. Develop and conduct at least one Cultural/Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. FIRST QUARTER: Fourth of July car Cruise Paradise(Hawai`i Classic Cruizers) Fourth of July`Blast" and Band Concert Veterans of Foreign Wars Run/Walk Queen Lili`uokalani Festival SECOND QUARTER: Hawaii and Shibukawa Sister Cities Children's Art Exchange at Aupuni Ctr Merrie Monarch Keiki Hula Competition\ Hilo World Peace Festival Christmas Wreath Exhibition "Magic of the Season" Festivity THIRD QUARTER: Waimea Cherry Blossom Heritage Festival Assisted the Merrie Monarch with banners, promotion and other set-up FOURTH QUARTER: May Day at Kalakaua Park 3. Market programs by securing community involvement and financial support through six partnerships/sponsorships. Programs and projects marketed through partnerships and collaborations with Pacific Radio Group,Lili`uokalani Trust,Hawaii Classic Cruisers,Destination Hilo, Hawaii Tropical Flowers Association,Blue Hawaii Helicopters,Big Island Auto Club, CJ Promotions,Hawaii Ballroom Dance Association Hilo Chapter, KWXX Radio, Soka Gakkai International Committee, the International Committees of Artists for Peace, Merrie Monarch Festival Committee,Friends of Lili`uokalani Gardens, State of Hawaii Transportation Department, State Highways,Dept. of Land & Natural Resources, Hawaii Pyrotechnics, and Dept. of Homeland Security,Hawaii Lions District,Hawaii Japanese Chamber of Commerce, and the `Imiloa Astronomy Center. Final Status Report on Program Objectives for FY 2018-19 26 PARKS & RECREATION ULTURE & DICATION 4. Advertise and promote the Cultural & Education programs and activities through our quarterly"Arts Visions" newsletter and media such as radio,television,periodicals and newspapers. Advertised and promoted events and programs through our quarterly program guide,Hawaii County website, Hawaii Tribune Herald,West Hawaii Today, Big Island Visitor's Bureau, Honolulu Star Advertiser,KITV,Hawaii News Now,Hawaiian Airlines,Japanese Chamber of Commerce & Industry of Hawaii,Na Leo TV and Oceanic Cable Channel 16. Final Status Report on Program Objectives for FY 2018-19 27 PARKS & RECREATION ELDERLY _ ACTIVITIES EAD Administration 1. The division will provide andfor facilitate a wide array of services and opportunities and evaluate the quality of services provided by coordinating a service delivery system that addresses the needs and interests of older adults. This will be accomplished by providing comprehensive and coordinated services that is represented by the division's six major programs. These programs provide services for over 9,909 seniors annually. An evaluation is conducted on each program annually to ensure goals are met. Provided services to 13,426 seniors, or 135% of the established objective of 9,909 seniors and conducted evaluations on six of the six EAD programs or 100% of the objective of six. 2. The division will pursue help from persons and groups to improve and maintain P&R facilities and enhance programs, services, and activities. This will be maintained by the EAD Advisory Council which is made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council that will conduct at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents/chairpersons island-wide. Arranged seven Advisory Council district meetings or 100% of the objective of seven annually. 3. The division will provide regular facility and safety inspections and training for staff by maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce: safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed. Additionally,they will conduct a safety on-site evaluation semi-annually (January and July) of 32 senior center facilities and conduct safety evaluations and training for 50 EAD staff. Arranged four safety meetings or 100% of the established objective of four annually. Conducted two semi-annual safety facilities inspection of 32 senior center facilities or 100% of the established objective and conducted 58 staff safety evaluations/training or 116% of the established objective by June 2019. 4. In order to keep the public informed of its activities the division will: • Produce at least one "Video Highlights" of the division's activities annually. Final Status Report on Program Objectives for FY 2018-19 28 PARKS & RECREATION ELDERLY ACTIVITIES Produced one "Video Highlights" (Kupuna Hula Festival) of the division's activities or 100% of the objective of one. ® Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 3,000 copies for distribution to over 200 organizations four times annually. Printed and distributed four issues of the Kupuna.News magazine, or 100% of the objective of four issues. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 26 senior centers island-wide. Served 2,947 or 118% of the established objective of 2,500 seniors at 26 senior centers island-wide. 2. Serve 3,000 older adults in recreational, educational,health-related and cultural classes at 26 senior centers. Served 3,405 or 114% of the established objective of 3,000 seniors at 26 senior centers. 3. Provide at least ten district wide activities for a total of 1,500 older adults in PunalKa`u,North and South Hilo,North and South Kona,North and South Kohala, and Hamakua. Provided 11 district wide events or 110% of the goal of ten activities for a total of 2,145 older adults or 143% of the goal of 1,500 older adults. Activities were: 3rd Annual Bon Dance Festival, Ground Golf Spooktacular,Zumba Halloween Bash,Kamana Karaoke Recital, Turkey Trot, "Out of this World" Teachers and Volunteers Luncheon,Hamakua Wellness Fair, Casino Day, Senior Bowling Social,3rd Annual Kamana Senior Art Exhibit and the 41h Annual Hawaii Senior Ukulele Festival. Final Status Report on Program Objectives for FY 2018-19 29 PARKS & RECREATION ELDER I Y ACTIVITIES EAD special Program 1. Provide at least five countywide, state,national and international events for 2,500 older adults. Provided eight or 160% of the established objective of five events and served 3,722 or 149% of the established objective of 2,500 older adults. 2. Serve a total of 750 older adults in at least three county-wide special events and serve 800 older adults in one statewide event. Countywide: Provided five or 167% of the established objective of three countywide events and served 1,523 or 203% of the established objective of 750 older adults. Statewide: Provided two or 200% of the one statewide event, and served 584 or 73% of the established objective of 800 older adults. 3. Provide one cultural event for 300 older individuals on a county, state, and international level that will attract a total of 1,200 attendees. Provided one or 100% of the one cultural event and served 385 or 128% of the established objective of 300 older adults. Attracted 1,230 or 103% of the established objective of 1,200 attendees. Final Status Report on Program Objectives for FY 2018-19 30 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Focus on a natural rainforest theme by acquiring a minimum of one new rainforest animal annually. On October 19,2018, Department of Agriculture received a juvenile red morph Iguana through the illegal animal amnesty program. This Iguana was in very poor health and needed proper care but is now thriving at our zoo. It will remain here for future display when large enough to exhibit. On March 29,2019,we received a generous donation of two Citron Crested Cockatoos. They are gregarious birds that interact with the public and make a great addition to our exhibits. 2. Successfully breed at least one animal species for exhibit or to trade with other facilities. We had several successful batches of Poison Dart Frog eggs that hatched into tadpoles during the months of May and June. Six to eight weeks later (in the current fiscal year) they metamorphose into tiny little frogs. Some of these will remain on exhibit and we plan to trade some of them for other amphibians. 3. Work with Friends of the Zoo (FOZ)to host at least two events to promote the zoo and increase the number of visitors. FOZ Christmas for the animals was held on Saturday, December 1,2018 and all the animals received special treats and "gifts". This year's event was well advertised, and attendance was higher due to the media exposure. Visitors watched as the tigers rolled and stomped on their pumpkins and monkeys dug deep down into their peanut butter jars! This year our Tiger Fun day was a bit hampered by rain, but we still had over 2,300 in attendance and the amount of funds raised were almost identical to last year. We consider that a huge success. 4. Work with community groups to help facilitate five major volunteer projects to maintain and improve the Zoo and/or Equestrian Center. The Hawaii Forest Industry Association completed two workdays on July 14, 2018 and November 17,2018 with the Kiwanis and Key clubs providing manpower to weed and clear areas of the zoo Discovery Forest. Final Status Report on Program Objectives for FY 2018-19 31 i PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX Youth Challenge Academy cadets provided manpower for cleaning and clearing grounds maintenance for 5 workdays during the months of September and October 2018. On November 10,2018,Nate Sakai completed his life scout project at the zoo with the help of his Boy Scout Troop, parents and friends. They assembled and installed a new shade house in the nursery that will help us accommodate the growing collection of palms and plants. Hawaii Island Palm Society completed their project to fertilize and maintain the zoo palms throughout the first six months of this fiscal year. The Orchid Society continues to plant,water and fertilize the zoo orchid collection on a weekly basis. 5. Seek funding to reinstate the Zoo Information and Education Specialist and the zoo educational program. A supplemental budget request was once again submitted for this position and the request was prioritized as#13 for the department. It was not approved. 6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host three rodeo events annually; Hawaii Horse Owner's Keiki Fun Day 8/27/18 - 8/30/18 Hawaii Horse Owner's Assoc Turkey Fun Day 11/17/18 Hawaii Horse Owner's Stampede Rodeo 2/16/19 -2/18/19 b. host three dressage events annually. Hawaii Island Dressage and Eventing Assoc. Fun Day 7/14/18 Hawaii Island Dressage and Eventing Assoc. Horse Shows 7/27 - 7/29/18 Hawaii Island Dressage and Eventing Assoc.Eventing Show 9/8/18 Hawaii Island Dressage and Eventing Assoc. Horse Shows 9/28 -9/30/18 Hawaii Island Dressage and Eventing Assoc. Fun Day 11/3/18 Orchid Isle Eventing Fun Day 2/24/19 Orchid Isle Eventing Horse Show 3/24/19 Orchid Isle Eventing Horse Shows 5/19/19 Orchid Isle Eventing Fun Day 6/30/19 Final Status Report on Program Objectives for FY 2018-19 32 Y 7, PLANNING 3 PLANNING Administrative Permits 1-Public Assistance and Land Use Information: Identify solutions to streamline and improve customer service at the counter and responding to land use inquiries and confirming zoning requirements in the processing of building permits. The Planning Department returned building permit responsibilities to the Department of Public Works toward the end of 2018. Create opportunities to increase communication and collaboration among Hilo and Kona Land Use Plan Checkers to develop standards for providing consistent information and public service. i Land Use Plans Checkers continue to conduct land use and building permit intake review of residential and non-residential permits, and other applications which require land use review. However,Land Use Plans Checkers were inundated with Short-Term Vacation Rental applications. The Land Use Plans Checkers and Planners continue to process Short-Term Vacation Rental applications and anticipate another four months of processing. The inclusion of Short-Term Vacation Rental applications has displaced the other work due to processing deadlines and slowed their processing. Additionally,some these staff are part of the EnerGOV implementation process. 2- Short Term Vacation Rental Permits: Initiate implementation of Short-Term Vacation Rental permit requirements. In 2018,the County Council adopted an ordinance to manage and register short term vacation rentals in the County of Hawaii. The Planning Department is the agency assigned to this task. 3 The Short-Term Vacation Rental Bill is one of four major tasks (Lava Recovery, General Plan Update, Short-Term Vacation Rentals, and EnerGOV) the Planning Department was assigned during 2019. The Division is assigned Short-Term Vacation Rentals and EnerGOV. For Short-Term Vacation Rentals, the Division was tasked withstanding up the entire system including, the way applications would be processed, developing applications and rules, and then processing the applications. The Division, along with help from other divisions,has processed thousands of permits for the last nine months. This along with EnerGOV is a considerable ongoing challenge. i 3-Permits and Subdivision: Review administrative permits decision templates (Plan Approval, Variances, Farm Dwellings, `Ohara, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments and government agencies in the permit and subdivision review process. Create opportunities to increase communication Six Month Progress Report on Program Objectives for FY 2019-20 1 I I PLANNING PLANNING a i and collaboration among Hilo and Dona Planners to development standards for consistent processing of Permits. Track subdivision deadlines for bond and agreements. Division staff continue to provide necessary guidance to the public through the myriad of regulatory frameworks that govern the use of lands within this County by creating a broader understanding of Federal, State and local laws that may affect how lands are used or developed,instead of simply focusing on local regulations. The Planning Department continues to work with the Department of Public Works and Department of Information Technology to design and test EnerGOV, the online permit application submission, review, and approvals system that integrates processes and collectively tracks compliance requirements,workflows, and the progress of plans and permits issued by the County. EnerGOV has been the other significant lift for the Division. This responsibility for developing and deploying EnerGOV was split between the Administrative Permits Division and the Administrative Services Division. However, because Administrative Services lost their manager late 2019, the bulk of the management of the EnerGOV systems development and implementation has fallen to the Administrative Permits Division. The Administrative Services Division continues to provide significant participation and support however, roughly 40 percent of the staff in the Administrative Permits Division is still involved with the launch of EnerGOV. We anticipate that even with a March 2020 go live date, the Administrative Permits Division understands that there will be necessary post launch support of EnerGOV. Furthermore, the Planners responsible for EnerGOV and the Permit and Subdivision applications I were also tasked with processing Short-Term Vacation Rental applications. Similar to the Land Use Plans Checkers, the Planners can anticipate another four months of processing. The effect has been that processing of applications other than Short- Term Vacation Rental has been slowed. EnerGOV along with Short Term Vacation Rentals is a considerable ongoing challenge. 4- Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Identify sections within current codes,rules, and regulations that need further clarification, interpretation, or revisions. Identify changes for managing, tracking, and streamlining record keeping and monthly reporting of complaints. Inspectors from the Hilo and Kona offices continue to share and discuss common issues in order to build their experience and bring consistency to their work across the team. Compliance challenges with junk yards, chickens, multiple dwellings, and special events are ongoing. The County Council passed legislation regulating "unhosted" short-term vacation rentals that assigns significant investigation and Six Month Progress Report on Program Objectives for FY 2019-20 2 1 3 I I t PLANNING PLANNING enforcement responsibility to the Department. One inspector from each side of the island has been tasked with processing Short-Term Vacation Rental applications. j The Departments responsiveness to complaints has also been impacted as this has halved the man hours available for complaint investigation. Furthermore, some of these staff are also part of the EnerGOV implementation process. 5- Staff and Organizational Development: Identify training needs and opportunities for building leadership and strengthening skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP) and organizational governance structure to assist staff`in understanding responsibilities and priorities of the Administrative Permits Division. Continue to meet to discuss subjects of interest with Kona staff to identify interim steps that lead to resolution of outstanding and controversial issues. Initiate new efforts that lead to organizational sustainability and staff health and wellbeing. When available, utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff. The Division was tasked with the creation of the rules, applications and processes for the implementation of the Short-Term Vacation Rental Law. This put a tremendous burden on the Division that also had to address the deployment of the electronic permitting process known as EnerGOV. The Division needed to coordinate its activities with the department's West Hawaii Division to ensure consistent interpretation, application and processing of Short-Term Vacation Rental applications and EnerGOV development and deployment. The one benefit to the Division is that the Short-Term Vacation Rental process was an opportunity to expose the staff to the entire process of deploying a new permitting process and the creation of new Administrative Rules for the processing of the applications. Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public which will reduce expenditures in supplies and staff person-hours. The Division has filled both of the previously vacant Clerk positions and is continuing to make progress on ensuring effective records management and digitization of Department files. At the same time the Department continues to reduce the creation and storage of new paper files. Six Month Progress Report on Program Objectives for FY 2014-20 3 PLANNING PLANNING 2-Personnel: Recruit for positions when they become vacant. Continue to evaluate department structure and organization to help increase planning and regulatory functions. Seek training opportunities without impacting the budget with emphasis on customer service skills; work towards inter-divisional cross-training of staff. Sustain practice for consistent staff evaluation and performance management. In the first six months of FY 2019-20,the Department has been able to fill most of its permanent positions and is actively working through the recruitment process to fill the remaining open positions along with the other STVR, Disaster, and Recovery positions. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; work with managers to seek other sources of revenue. The Department neither received nor processed any new applications to the Geothermal Relocation and Community Benefits Fund. The Division continues to work across the Department to use financial reporting as tools to manage budget and County resources. Staff have taken on a collaborative approach where budgeting,financial analysis and reporting are bottom lined by the Division with input and full visibility of division managers and the department heads in terms of actual and projected spending through monthly updates. Long Range 1-Environmental Planning: Review all public access inquiries, environmental assessments, and environmental impact statements. Create and approve an exemption list for HRS 343 in line with other county and state agencies. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the Coastal Zone Management(CZM) contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan(ORMP)policy and working group meetings. Review and analyze the County's SMA boundaries and rules for possible amendments as needed. Division staff participated regularly in the ORMP monthly working group and quarterly policy group meetings. Staff also managed the County's CZM contract and prepared progress reports. Division staff reviewed all public access inquiries and maintained public access records. Staff also secured a grant to conduct the Six Month Progress Report on Program Objectives for FY 2019-20 4 3 I I { 3 f PLANNING 3 PLANNING I 3 research necessary to establish a new shoreline setback policy and rule. Division staff reviewed all environmental assessments and environmental impact statements routed through the Department. i 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Adopt and implementation and manage the Action Committees. Village Plans: Assist communities to develop and implement town or village plans as needed. Continue to work with other County departments, outside agencies, and the public on various long-range planning I initiatives. Evaluate and develop a more formal public access program, including required code amendments. Kickoff the Complete Streets Program, which is already funded and contracted. I i Division staff completed an initial draft of revised General Plan and coordinated extensive public outreach and engagement. Division staff oriented the newly appointed members of the Hamakua CDP Action Committee. Division staff coordinated a number of transportation planning projects along with the Department of Public Works and other stakeholders, including Vision Zero Action Plan and Complete Streets. ,1 3-Administrative Programs: Produce annual reports and/or facilitate the management of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rule amendments (as needed); and review and comment on State legislation(as needed). Continue with the comprehensive review of the County of Hawaii General Plan. Division staff coordinated the completion of the list of qualified providers of Professional Services. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Hawaii Climate Change Mitigation and Adaptation Commission; County Arborist Committee; DOT Pedestrian Plan Technical Advisory committee {TAC); DOT Bike Plan TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC, DOT Freight State Plan TAC, and other regional/island wide Long Range Planning priorities. Staff continued to administer the Board of Appeals,which now has a record number of cases. See notes above about other committees and initiatives. Six Month Progress Report on Program Objectives for FY 2019-20 5 i i PLANNING PLANNING Planning l-Windward and Leeward Planning Commissions: Continue to provide background and recommendation reports for the Planning Director for land use applications to the Windward and Leeward Planning Commission. Continue to amend the Planning Commission's Rules of Practice and Procedures, as appropriate,to define and/or refine processes and requirements to better address the legal, technical, functional and financial obligations of our Commissions to ensure a fair,balanced and more effective approach in the processing of requests or applications. Continue to review processes to structure submittals before the Commissions to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. Continue to work on moving application fees situated throughout the Planning Commission Rules, Planning Department Rules and the Zoning Code to be placed in a fee schedule in the beginning of the Planning Commission and the Planning Department Rules to support the transition to an online permit application system. Division staff continued to manage resources to ensure efficiency and effectiveness in processing applications and code amendments before the Windward and Leeward Planning Commissions in a timely manner. The Division worked with the Planning Commissions to advance legislation regulating short-term vacation rentals in partnership with other Department Divisions and members of the County Council. Following the passage of this ordinance the Division has led the drafting of rules and procedures to implement this legislation in conjunction with the Administrative Permits and West Hawaii Divisions. 2-Cultural Resource Commission (CRC) and Banyan Drive Hawaii Redevelopment Authority(BDHRA): Continue to provide support to the CRC and the BDHRA. For the CRC, we will continue to seek new opportunities to allow the expertise of the members of the CRC to review and comment on projects that could have an impact on cultural, archaeological, and/or historical resources across the County of Hawaii. We will also be working towards developing session(s) for the upcoming HCPO to further the conversation on the integration of cultural and historical considerations into planning and permitting processes. For the BDHRA, we will continue to seek opportunities and advocate for funding to allow the agency to operate under its own authority and management. The Division provided assistance with the Department's Zoning Inspectors to investigate SMA violations. The Division assisted with State Land Use Boundary Amendments, Special Permits, and/or Order to Show Cause Issuances that go before the State Land Use Commission. The BDHRA meets on a monthly basis to Six Month Progress Report on Program Objectives for FY 2019-20 6 j I PLANNING PLANNING discuss the management and implementation of the redevelopment of the Banyan Drive area. The BDHRA is preparing to work on funding request to the State Legislature for when the legislative session begins in January 2020. 3 3-State Land Use Commission: Continue to support the Planning Director for State Land Use Boundary Amendments, Special Permits, Order to Show Cause Motions, and other SLU requests that are approved before the State Land Use Commission. There have been a number of Land Use Permit applications before the State Land Use Commission recently, including Waikoloa Mauka and U of N Bencorp,in which the Division has assisted the Director in representing the County of Hawaii. There are a number of new applications scheduled in the near future and the Division will continue to support the Director for these as well. 4-Special Management Area Assessments: Continue to process all Special Management Area(SMA)Assessments within the new, specified 60-day time-period, which includes a 15-day review to accept or reject applications. Continue to create and implement the new SMA short form for exemption determinations for non-shoreline parcels for quicker SMA reviews. The Department began use of a SMA short form assessment for exemption determinations for non-shoreline parcels. This assessment can result in a SMA exemption or a SMA Minor Permit,which are approved administratively and do not need to go before the Planning Commissions. The Division continues to process all SMA Major Use Permit applications that go before the Planning Commission and SMA Assessment applications. 5-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies, to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Division staff worked to improve presentation dynamics at both Planning Commission meetings to better convey information to the Commission,its support staff, and the general public. These efforts include the use of PowerPoint presentations,videos, geographic information overlay on aerial photos, and point of- reference photos to give a sense of what is on the ground and where a project site Six Month Progress Report on Program Objectives for FY 2019-20 7 i S I i 3 PLANNING PLANNING 3 I is located and its relevancy to the surrounding environment and community. More information provided to our Commissioners leads to better and more-informed decisions. 3 West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Continue to explore opportunities whereby workflows affecting lands on the west side of Hawaii Island can be de-centralized from the main office in Hilo and re-directed for processing through the department's West Hawaii Division. 3 Continue to receive and process variance approvals. i Building permit intake has reverted back to the Department of Public Works, Building Division, however Land Use Plans Checkers continue with land use and building permit application review of residential and non-residential building permits and applications that require land use review. The Division continues to I receive a high numbers of land use inquiries over the counter, by email, and by phone, and continues to provide many of the application review and processing j services that were previously only available in the Hilo office. Division staff continue to work with Tyler Technologies Inc. to develop and implement a new web- I based permit review program in conjunction with the Department of Public Works. 2- Short Term Vacation Rental Permits: Initiate implementation of short-term vacation rental permit requirements. In 2018,the County Council adopted an ordinance to manage and register short term vacation rentals in the County of Hawaii. The planning department is the agency assigned to this task. The Division received more than 2,700 short-term vacation rental applications, of which more than three-fourths have completed processing. Division staff continue I to work on processing the remaining applications. I 3 3- Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Identify sections within current codes,rules, and regulations that need further clarification, interpretation, or revisions. Identify changes for managing,tracking, and streamlining record keeping and monthly reporting of complaints. Planning Inspectors continue to receive complaints on alleged zoning code and SMA violations. Planning Inspectors investigate and,when necessary, issue Notice of Violations. Kona and Hilo staff continue to meet to discuss common violation issues on a monthly basis. 3 I 3 Six Month Progress Report on Program Objectives for FY 2019-20 8 1 3 '3 PLANNING PLANNING 4-Other Planning Programs: Staff and support Kailua Village Design Commission. The Kailua Village Design Commission met about once a month and reviewed 14 proposals for building or building renovations, and eight proposals for signs in the Kailua Village Special District. The Commission and Division staff continue to work with applicants to develop buildings and signage to be as consistent with the Kailua Village Master Plan Design Guidelines. The Commission continues to work toward coordinating with the Department of Public Works to have Building Division participate during the"Kailua Village Design Commission meetings when signs and sign variance applications are being considered in the Kailua Village Special District. Six Month Progress Report on Program Objectives for FY 2019-20 9 PLANNING COASTAL ZONE MANAGEMENT 1. Process all SMA Assessments and Permit applications in the required time limit as specified by law and the County's Rules and Regulations. Achieving and ongoing. 2. Conduct site investigation of alleged violations within two weeks of receipt of complaints. Achieving and ongoing. 3. Monitor all CZM-related legislative bills during the State Legislative session and provide testimonies as needed (January to May). Achieving and in process. 4. Attend all Marine and Coastal Zone Advocacy Council (MACZAC)meetings,which are normally held every other month as budgetary constraints will allow. Achieving and ongoing as appropriate. 5. Attend all State Office of Planning's CZM County Directors meetings, Ocean Resources Management Plan policy and working group meetings and subcommittee meetings as budgetary constraints will allow. Achieving and ongoing. 6. As a public participation measure, provide a written report to the State Office of Planning CZM Program of all SMA Permit applications and their status. Achieving and ongoing. 7. Continue to advertise Planning Commission agenda and hearing notices for all SMA and SSV Permit applications as required by law. Achieving and ongoing. 8. Provide the Office of Planning with semi-annual reports within seven days after December 31 st, and June 30t`of the Fiscal year. December report has been sent. Six Month Progress Report on Program Objectives for FY 2014-20 10 PLANNING COASTAL ZONE MANAGEMENT 9. Continue to review Planning Commission and Planning Department Rules for compliance with enacted State laws and draft amendments to the rules for adoption. Achieving and ongoing. Six Month Progress Report on Program Objectives for FY 2019-20 11 3 3 This page intentionally left blank PLANNING PLANNING Administrative Permits 1-Public Assistance and Land Use Information: Identify solutions to streamline and improve customer service at the counter and responding to land use inquiries and processing building permits. Identify opportunities to improve accountability with the current Permit to build process where Planning Department conducts review of residential and non-residential building permits in a timely and thorough manner. Create opportunities to increase communication and collaboration among Hilo and Dona Land Use Plan Checkers to develop standards for providing consistent information and public service. For the past several years the Administrative Permits Division has been responsible for the initial in-take of building permit applications in Hilo that receive final review and approval with the Buildings Division of the Department of Public Works. This role was returned to the Department of Public Works in January 2019. The Division continues to review and approve land use requirements with building permit applications following the initial intake by the Department of Public Works. The Department continues to address a high volume of land use inquiries from the counter and by phone. Planner staff continue to provide necessary training and support to Land Use Plans Checkers at the front counter in order to provide efficient and comprehensive service to the public. 2-Permits and Subdivision: Review administrative permits decision templates (Plan Approval,Variances, Farm Dwellings, Ohana, De Minimis,Non-significant Zoning, Home Occupations) for improving form, content, and writing style. Work cooperatively and collaboratively with other County Departments and government agencies in the permit and subdivision review process. Explore opportunities to track subdivision deadlines for bond and agreements. Staff continue to provide necessary guidance to the public through the myriad of regulatory frameworks that govern the use of lands within this County by creating a broader understanding of Federal, State and local laws that may affect how lands are used or developed, instead of simply focusing on local regulations. The Division continues to work with the Department of Public Works and Department of Information Technology to design and test an online permit application submission, review, and approvals system that integrates processes and collectively tracks compliance requirements,workflows, and the progress of plans and permits issued by the County. The Division, in conjunction with the West Hawaii Division, began processing registrations and non-conforming use certifications for short-term vacation rentals pursuant to the ordinances that was adopted in November 2018 regulating this use within and outside of permitted zoning areas. Final Status Report on Program Objectives for FY 2018-19 1 PLANNING PLANNING 3-Complaints Investigation: Work cooperatively and collaboratively with other Planning Divisions and government agencies in resolving complaints. Identify sections within current codes,rules, and regulations that need further clarification, interpretation, or revisions. Identify changes for managing, tracking, and streamlining record keeping and monthly reporting of complaints. The Administrative Permits Division handles complaints and subsequent enforcement actions related to the zoning and subdivision codes for properties in East Hawaii. Inspectors from the Hilo and Kona offices continue to share and discuss common issues in order to build their experience and bring consistency to their work across the team. Compliance challenges with junk yards, chickens, multiple dwellings, short-term vacation rentals and special events are ongoing. 4-Staff and Organizational Development: Identify training needs and opportunities for building leadership and strengthening skills to improve customer service, work product standards, and meeting deadlines. Create and compile an Administrative Permits Manual of Operations (MOP) and organizational governance structure to assist staff in understanding responsibilities and priorities of the Administrative Permits Division. Prioritize hot topics that need to be addressed and continue to work in Focus Area Teams. Continue to meet to discuss hot topics with Kona staff to identify interim steps that lead to resolution of outstanding and controversial issues. Initiate new efforts that lead to organizational sustainability and staff health and wellbeing. When available, utilize interns and senior employees to assist in initiating first steps for projects that are deferred due to lack of funding or staff. The Division experienced the transition of its Manager and several key positions from the previous fiscal year into FY 2018-19. These transitions had an impact on the capacity of staff to manage performance improvement and staff development while delivering on mission-critical functions and services to the public. With the hiring of a new Division Manager in August 2018 new attention was brought to performance management, staff development, and establishing effective supervision structures. This Division continued to coordinate its activities with the department's West Hawaii Division to ensure consistent interpretation and application of land use requirements and associated processes. Administrative Services 1-Records Management: Conversion of departmental files from physical to electronic format facilitating easier and accurate access for the public; which will reduce expenditures in supplies and staff person-hours. Final Status Report on Program Objectives for FY 2018-19 2 PLANNING PLANNING The Division's effort to ensure effective records management and digitization of Department files was affected by the vacancy of both of the Division's Clerk positions. Staff continue to make progress on digitizing historical riles at a slower pace, and actively worked to rill these positions. At the same time the Department continues to reduce the creation and storage of new paper files. 2-Personnel: Continue to evaluate department structure and organization to help increase planning and regulatory functions; Seek training opportunities without impacting the budget with emphasis on customer service skills; Work towards inter-divisional cross-training of staff. In the first six months of FY 2018-19, the Department has been able to fill most of the staff positions that became vacant in the previous fiscal year as a result of retirements and other separations. Significant effort was required in the latter half of the fiscal year to recruit temporary workers to support permanent staff on processing short-term vacation rental registration applications. 3-Funding: Track and provide additional or expanded fiscal expenditure reports to be used as managerial tools in the management of fiscal budget, Geothermal funding, and CZM funding; Work with managers to seek other sources of revenue. The Division continues to work across the Department to use financial reporting as tools to manage budget and County resources. Staff have taken on a collaborative approach where budgeting, financial analysis and reporting are managed by the Division with input and full visibility of division managers and the department heads in terms of actual and projected spending through monthly updates. Long Rance 1-Environmental Planning: Review all public access inquiries, environmental assessments, and enviromnental impact statements. Create and approve an exemption list for HRS 343 in line with other county and state agencies. Maintain the public access geodatabase, enforce shoreline setbacks, and manage public access easements. Manage the Coastal Zone Management(CZM) contract and produce the CZM semi-annual and annual reports; and continue drafting a new or amended Planning Department rule for shoreline setbacks. Attend all State Office of Planning's CZM County Directors' meetings, Ocean Resources Management Plan (ORMP)policy and working group meetings. Review and analyze the county's SMA boundaries and rules for possible amendments as needed. Final Status Report on Program Objectives for FY 2018-19 3 I i PLANNING PLANNING On Coastal Zone Management(CZ ),Division staff participated regularly in the Ocean Resources Management Plan (O P) monthly working group and quarterly policy group meetings. In addition, staff managed the County's CZM contract and prepared the semi-annual progress reports. f i 2-Regional and Community Planning: General Plan(GP): Draft and facilitate GP amendments as needed. Community Development Plans (CDP): Adopt the Hamakua CDP, and continue with implementation of all other CRP's. Village Plans: Assist communities to develop and implement town or village pians as needed. Continue to work with other County departments, outside agencies, and the public on various long range planning initiatives. Evaluate and develop a more formal public access program, including required code amendments. Kickoff the Complete Streets Program,which is already funded and contracted. i t Staff continue to finalize drafts of the Comprehensive Review of the General Plan for public review. A draft plan will be released for public review in August 2019 in conjunction with community Speak Out meetings. The Division hosted over 70 Action Committee and Steering Committee meetings and workshops for Community Development Plans (CDP) in communities island- wide. The Hamakua Community Development Plan was adopted by the County Council in August 2018. In October 2018 the Hawaii Chapter of the American Planning Association recognized the Ka'u Community Development Plan with an Award for Best Practice, and the Downtown Hilo Multi-Modal Masterplan with an Award for Transportation Planning. Puna Action Committee has been an integral part of the 2018 Kilauea lava eruption recovery planning efforts. For Kona CDP amendments were forwarded to County Council for adoption. 3-Administrative Programs: Produce annual reports and/or facilitate the management of: Capital Improvement Program Budget Package; Professional Services; Zoning Code and Subdivision Code Amendments (as needed); Planning Department and Board of Appeals rale amendments (as needed); and review and comment on State legislation(as needed). Continue with the comprehensive review of the County of Hawaii General Plan. Division staff worked with the Action Committees of the adopted Community Development Plans and stakeholders across County departments and agencies to prioritize and scope projects for inclusion with the Capital Improvement Plan (CIP) for the coming fiscal year. As part of the County-wide effort on disaster recovery Final Status Report on Program Objectives for FY 2018-19 4 PLANNING PLANNING from the most recent lava eruption,the Division sought professional services to lead the development of a volcanic risk assessment for the island, as well as a disaster recovery pian. 4-Other Planning Programs: Staff and support: Board of Appeals; CDP Action and Steering Committees; ORMP Policy and Working Group Committees; Green Team; Hawaii Climate Change Mitigation and Adaptation Commission; County Arborist f Committee;DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation Advisory Committee; and DOT Urban Boundary and Functional Classification TAC, DOT Freight State Plan TAC, and other regional/island wide Long Range Planning priorities. ;i Division staff participated in various meetings and workshops held by the Hawaii Department of Transportation regarding the Statewide Transportations Plan, the State Transportation Improvement Program,the State Freight Plan, and the State Transportation Action Committee. The Division staffed eight public hearings for } the Board of Appeals and processed more than 18 appeals petitions. Regarding recovery efforts from the 2018 Kilauea lava eruption, several staff participated on the public outreach committee,while others participated in the long-range planning efforts. The division's program manager served on the Senior Recovery Team. On behalf of the County,Division staff attended and participated with the Hawaii Climate Change Mitigation and Adaptation Commission and its subcommittees as j required. Piannin 1-Boards & Commissions: Amend the Planning Commission's Rules of Practice and Procedures, as appropriate, to define and/or refine processes and requirements to better address the legal, technical, functional and financial obligations of our Commissions to ensure a fair,balanced and more effective approach in the processing of requests or ; applications. Review processes to structure submittals before the Commissions to ensure adequacy of information that facilitates review by the Planning Department, affected agencies, and the public. Work on moving application fees situated throughout the Planning Commission Rules, Planning Department Rules and the Zoning Code to be placed in a fee schedule in the beginning of the Planning Commission and the Planning Department Rules. Division staff continued to manage resources to ensure efficiency and effectiveness in processing applications and code amendments before the Windward and Final Status Report on Program Objectives for FY 2018-19 5 PLANNING PLANNING Leeward Planning Commissions in a timely manner. The Division worked with the Planning Commissions to advance legislation regulating short-term vacation rentals in partnership with other Department Divisions and members of the County Council. Following the passage of this ordinance the Division has led the drafting of rules and procedures to implement this legislation in conjunction with the Administrative Permits and West Hawaii Divisions. 2-Administration: Continue to provide support to the CRC and the BDHRA. For the CRC,we will continue to seek new opportunities to allow the expertise of the members of the CRC to review and comment on projects that could have an impact on cultural, archaeological, and/or historical resources across the County of Hawaii. We will also be working towards developing session(s) for the upcoming HCPO to further the conversation on the integration of cultural and historical considerations into planning and permitting processes. For the BDHRA,we will continue to seek opportunities and advocate for funding to allow the agency to operate under its own authority and management. The Cultural Resources Commission continued to expand its functions and provide valuable comments and recommendations relating to cultural, historical and archaeological resources for projects island-wide. These efforts have effectively promoted the protection of these resources. Commissioners have created Investigative sub-committees to review previously approved preservation plans for j compliance. The Bayan Drive Hawaii Redevelopment Agency meets on a monthly j basis to discuss the management and implementation of the redevelopment of the Banyan Drive area. 3-Special Management Area Assessments: Process all Special Management Area (SMA)Assessments within the new, specified 60-day time-period,which includes a 15- day review to accept or reject applications. Continue to create and implement the new SMA short form for exemption determinations for non-shoreline parcels for quicker SMA reviews. The Department began use of a SMA short form assessment for exemption determinations for non-shoreline parcels. This assessment can result in a SMA exemption or a SMA Minor Permit,which are approved administratively and do not need to go before the Planning Commissions. The Planning Division continues to process all SMA Major Use Permit applications that go before the Planning Commission. The Planning Division provided assistance with the Department's Planning Inspectors to investigate SMA violations. Final Status Report on Program Objectives for FY 2018-19 6 PLANNING PLANNING 4-Administration: Continue to explore methods of providing improved management and enforcement of land use permits and ordinances, including improved coordination between the various divisions within the Planning Department and affected agencies, to ensure that the requirements of these permits and ordinances are implemented in a timely, complete and effective manner. Seek opportunities for cross-training of support staff between the various boards and commissions to provide broader support functions. Division staff worked to improve presentation dynamics at both Planning Commission meetings to better convey information to the Commission, its support staff, and the general public. These efforts include the use of PowerPoint presentations,videos, geographic information overlay on aerial photos, and point- of-reference photos to give a sense of what is on the ground and where a project site is located and its relevancy to the surrounding environment and community. More information provided to our Commissioners leads to better and more-informed decisions. West Hawaii 1-Permit/Application Processing: Process applications and refine workflow to increase efficiency. Continue to explore opportunities whereby workflows affecting lands on the west side of Hawaii Island can be de-centralized from the main office in Hilo and re-directed for processing through the department's West Hawaii Division. Begin to receive and process variance approvals. For the past several years the West Hawaii Division has been responsible for the initial in-take of building permit applications in Kona that receive final review and approval with the Buildings Division of the Department of Public Works. This role was returned to the Department of Public Works in January 2019. The Division continues to review and approve land use requirements with building permit applications following the initial intake by the Department of Public Works. The Department continues to address a high volume of land use inquiries from the counter and by phone. Staff in the Kona office are now providing many of the application review and processing services available in the Hilo office. The Division,in conjunction with the Administrative Permits Division,began processing registrations and non-conforming use certifications for short-term vacation rentals pursuant to the ordinances that was adopted in November 2018 regulating this use within and outside of permitted zoning areas. Final Status Report on Program Objectives for FY 2018-19 7 PLANNING PLANNING �. 2-Code Compliance: Investigate complaints and alleged violations submitted by the public. Planning Inspectors continue to receive complaints on alleged zoning code and SMA violations. Planning Inspectors investigate and,when necessary,issue Notice of Violations. Kona and Hilo staff continue to meet to discuss common violation issues on a monthly basis. 3-Other Planning Programs: Staff and support Kailua Village Design Commission. The Kailua Village Design Commission met an average of twice a month and reviewed approximately ten proposals for new buildings, expansions, and seven sign permits within the Kailua Village Special District. The Commission was able to work with applicants to develop their building or signage designs to be aligned with the Kailua Village Master Plan Design Guidelines. Final Status Report on Program Objectives for FY 2018-19 8 POUCE 3 POLICE ADMINISTRATIVE SERVICES�_ BUREAU _ e Administrative Services Division 1. To accommodate at least 95% of request for public safety/health talks from the community. Of 20 requests for public safety/health talks, accommodated 20 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of six requests for station tours, accommodated six requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absences,a total of 198 sworn personnel or 48% of sworn staffing was tested. No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 90% of vacancies for sworn and 80% vacancies for civilian positions by end of fiscal year. Conducted constant recruitment and filled at least 87.1% of sworn positions in the first half of the fiscal year(420 out of 483 authorized positions). Conducted constant recruitment and filled at least 82.6% of civilian staffing in the first half of the fiscal year(128 out of 155 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 25,000 hours of on-going training. Department personnel received a total of 13,763.25 hours of training, achieving an average of 55% of on-going training. 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. Six Month Progress Report on Program Objectives for FY 2019-20 1 3 i ADMINISTRATIVE SERVICES BUREAU Administrative Services Division The average turnaround time for police reports transcribed by the Word Processing Center is one day. 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 3,364 out of 3,289 requisitions received or approximately 102% of requisitions received. 8. Fill 90%of all special duty requests for officers. Filled 1,866 out of 2,058 requests for special duty or 91% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 384 of 384 outstanding leave applications,for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 2,467 out of 2,467 requests for storeroom supplies or 100% of requests. Six Month Progress Report on Program Objectives for FY 2019-20 2 1 3 i I c POLICE ADMINISTRATIVE BUREAU Technical Services Division 1. Process and issue at least 95% of road closure permits within the month received. Processed 73 out of 73 road closure permits within the month received, or 100% of road closure permits. 2. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 362 out of 377 violation letters to vehicle owners within a week of receipt, or 96% of violation letters. 3. Process at least 95% of firearms permits within two weeks. Processed 1,392 out of 1,415 firearms permits within two weeks, or 98% of firearms permits. 4. Complete at least 95%of requests for mobile radio systems per month. Completed 61 equipment installations out of 61 requested within 21 working days of the date of request, or 100% of radio installations. 5. Conduct at least 96 radio-site inspections. Conducted 69 radio-site inspections or 72% of radio-site inspections. 6. Process and dispatch personnel to 100% of calls for service received. The Dispatch Section processed and dispatched personnel to 84,610 of the 84,610 calls for service received, or 100% of calls for service. Six Month Progress Report on Program Objectives for FY 2019-20 3 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE PROFESSIONAL STANDARDS i CRIMINAL INTELLIGENCE UNIT i 1. Complete 90% of assignments within 30 days. 3 Completed 202 out of 202 assignments received within 30 days; or 100% of assignments. 2. Complete 90% of criminal history checks of prospective employees of the department, as well as other federal, state and local law enforcement agencies within 30 days. I Completed 194 out of 194 criminal history checks within the specified 30-day j limitation, or 100% of criminal history checks. j t 3. Develop, maintain, and disseminate intelligence information,which can be utilized to produce no less than 11 criminal investigations per month. I Provided intelligence information,which in whole or in part led to the initiating of eight criminal investigations, or 6% of criminal investigations. I 4. Compile,produce, analyze and forward to police administrators no less than 32 intelligence reports per month. Completed-,82 control reports, or 21% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 72 in-service briefings and training sessions for departmental personnel, or 50% of in-service briefings. 6. Conduct four presentations to semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences on major criminal activity within this jurisdiction, along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. I 3 Conducted four presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit{ICCIU} conferences, or 100% of objective. i Six Month Progress Report on Program Objectives for FY 2019-20 4 i i I i i f I POLICE ... __._ ....,. _w ___ .._ ... ..._. _.., ...m,..,.... _....,.,. __....._ _. ... u......_ _ . ., CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the ten internal investigations initiated, completed nine internal investigations, or 90% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed five of the seven internal inquiries, or 71% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 18 monthly inspections, or 75% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 18 in-service training sessions, or 50% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. The yearly report will be submitted to the State Legislature on January 15,2020. s I Six Month Progress Report on Program Objectives for FY 2419-24 5 i I i i I POLICE i OPERATIONS BUREAUS I I r 1. To achieve a burglary clearance rate of 30%. Of 345 burglary cases initiated, 63 cases were cleared, or 18% of burglary � clearance rate. I 2. To achieve a theft/auto theft clearance rate of 30%. Of 1,785 theft cases initiated, 1,045 cases were cleared, or 59% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 36 robbery cases initiated, 16 cases were cleared, or 44% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%. Of 116 sexual assault investigations initiated,28 cases were cleared, or 24% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. Served 6,149 court documents of which 3,009 were received, or approximately 49% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 141 hard drug cases, or 20% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 154 cases of the 232 cases assigned, or 66% clearance rate. r 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. { Served a combined total of 61youths for the three age groups; of this total, 16 or 26% were "at risk youths." Six Month Progress Report on Program Objectives for FY 2019-20 6 L _.._,.,.,__. ... ,..... _. ... ...._..,._ _,.v_..:._.. .. _. .......,.._� .. ,,.,.. OPERATIONS BUREAUS 9. Community Policing Program to complete at least 40 problem-solving activities and 40 crime prevention activities annually, through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 26 problem-solving activities or 65% of problem-solving Activities; and 29 crime prevention activities or 72% of crime prevention activities. 10. Community Policing Program to complete at least 96 abandoned vehicle/ beautification projects annually,through the development of partnerships with the community. I Completed 50 abandoned vehicletbeautification projects, or 52% of projects. 11. To provide at least four D.A.R.E. curriculum(core classes) and/or training per month through the department's School Resource Officer Program. I Provided 99 D.A.R.E. classes involving approximately 1,368 students from four 3 schools and 0 training programs, or 206% of classes/training. s i i Six Month Progress Report on Program Objectives for FY 2019-20 7 POLICE GRANT REVENUES 1. HI IMPACT (Hawai`i HIDTA$182,000). To combat the methamphetamine(ICE) problem in the County of Hawaii by conducting various sting operations. Of$182,000 expected,we received $124,053. 2. Statewide Narcotics Task Force (State Department of the Attorney General $62,500). For multi jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of enhancing inter-agency coordination and intelligence gathering and facilitating multi jurisdictional investigations. The Hawaii Police Department was not awarded this grant. 3. Occupant Protection(State Department of Transportation$79,000). To conduct seatbelt enforcement and child restraint roadblocks. Of$79,000 expected,we received $27,484. 4. High Speed Enforcement (State Department of Transportation$171,036). To provide for additional enforcement dealing with speeding violations. Of$171,036 expected,we received$68,771. 5. Click-It-or-Ticket(State Department of Transportation$18,500). To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. The Hawaii Police Department was not awarded this grant. 6. Roadblock Program(State Department of Transportation, Sobriety Checkpoint $200,000). To conduct DUI roadblocks to minimize fatalities and injuries. Of$200,000 expected,we received$62,361. 7. Traffic Investigation(State Department of Transportation$71,500). To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of$71,500 expected,we received $6,290. Six Month Progress Report on Program Objectives for FY 2019-20 8 i E Z 3 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$90,000). To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. The Hawaii Police Department was not awarded this grant. 9. Data Records (State Department of Transportation $16,520). To transfer completed Motor Vehicle Accident Reports (MVAR)to Hawaii Department of Transportation (HDOT) within three month and HPD traffic citations to the District Courts within six days of issuance to ensure compliance with national standards. Of$16,520 expected,we received $7,008. 10. SAFE Standby Pay(State Department of the Attorney General $55,000). To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of$55,000 expected,we received$0. 11. Distracted Driving(State Department of Transportation$58,000). To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of$58,000 expected,we received$21,327. 12. Department of Health—Tobacco Sting (State Department of Health$12,000). To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawaii. Of$12,000 expected,we received $0. 13. Increasing Quality Forensic Services—(State Department of the Attorney General $30,000). For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. Of$30,000 expected,we received $0. Six Month Progress Report on Program Objectives for FY 2019-20 9 i GRANT REVENUES 14. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $250,000). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of$250,000 expected,we received$0. 15. Wireless E911 Fees—(Hawai`i Enhanced 911 Board$1,275,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of$1,275,000 expected,we received $611,755. s 16. SANE/SART Training(State Department of the Attorney General $25,000). Provide SANE personnel training,technical assistance and information to respond to violent crimes,physical abuse and crimes of violence against women. Of$25,000 expected,we received$0. 17. US Marshall Service—Hawaii Fugitive Task Force ($12,000). To assist with overtime incurred to HCPD Officers working with the United States Marshall Service on the enforcement and capture of fugitives wanted under the Hawaii Fugitive.Task Force Initiative. Of$12,000 expected,we received $0. 18. United States Department of Justice, Drug Enforcement Administration(DEA)— Hawai`i Airport Task Force ($54,000). To assist with overtime incurred by HCPD officers working with United States Department of Justice, Drug Enforcement Administration under the Hawaii Airport Task Force, for the purpose of disrupting the flow of illicit drug trafficking into Hawaii. Of$54,000 expected,we received$0. 19. United State Secret Service ($10,000). To assist in the enforcement and protection of high governmental officials and the prevention of counterfeiting of U.S. Currency and securing the nation's critical infrastructures, specifically in the areas of cyber, banking and finance. Of$10,000 expected,we received $0. Six Month Progress Report on Program Objectives for FY 2019-20 10 POLICE GRANT REVENUES 20. Safe StreetsNiolent Crimes Task Force (Federal Bureau of investigation—FBI $50,000). For the purpose of identifying and targeting for prosecution criminal enterprise groups responsible for drug trafficking, money laundering, alien smuggling i and other violent crimes. Of$50,000 expected,we received $0. 21. State-wide Multi-Jurisdictional Drug Task Force (SMDTF)—State Department of the Attorney General ($50,000). For the purpose of reducing drug threats and drug related crimes and incorporating multi-agency collaboration. Of$50,000 expected,we received $18,077. 7 I 3 3 3 3 3 3 I I 7 I 3 I I 3 1 3 I I 3 3 I 3 7 I 3 3 i I 3 3 3 I Six Month Progress Report on Program Objectives for FY 2019-20 11 i � ) ) } � ) � } , ] � ) This 7 intentionally left Han ) ) � ) ] � ) � ] I t { l t I ADMINISTRATIVE BUREAU } i f ADMINISTRATIVE SERVICES DIVISION E 1. To accommodate at least 95% of request for public safety/health talks from the community. t i Of 104 requests for public safety/health talks, accommodated 104 requests, or t 100% of requests. t 4 2. To accommodate at least 95% of request for station tours for students and community } members. Of 25 requests for station tours, accommodated 25 requests, or 100% of requests. 3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of s 4 civilian personnel. With the exception of sworn personnel on extended leaves of absences, a total of 406 sworn personnel or 100% of sworn staffing was tested. i No approval from HGEA to initiate pre-employment drug testing of applicants for civilian positions. i 4. Conduct constant recruitment and fill at least 80%of vacancies for all sworn and civilian positions within six months. I t r Conducted constant recruitment and filled at least 93% of sworn positions within six months (418 out of 450 authorized positions). Conducted constant recruitment and filled at least 87.1% of civilian staffing within six months (135 out of 155 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through F } advanced equipment purchases and provide 5,566 hours of on-going training. Department personnel received a total of 21,604 hours of training, achieving an average of 388% of on-going training. i i i f Final Status Report on Program Objectives for FY 2018-19 1 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION (continued) 6. Maintain the level of proficiency in the Word Processing Center with a turnaround time of less than ten days for processing reports. The average turnaround time for police reports transcribed by the Word Processing Center is 5.1 days. 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 7,355 out of 7,426 requisitions received or approximately 99% of requisitions received within a month. 8. Fill 90% of all special duty requests for officers. Filled 5,207 out of 5,835 requests for special duty or approximately 89% of requests. 9. Compile a listing of all outstanding leave papers and distribute to commanders bi- monthly. Collected and submitted to commanders a listing of 768 of 768 outstanding leave applications,for a total of 100% outstanding leave applications. 10. Fill 90% of requests for storeroom supplies within the month. I Filled 4,934 out of 4,934 requests for storeroom supplies or 100% of requests. Final Status Report on Program Objectives for FY 2018-19 2 i ADMINISTRATIVE BUREAU - Technical Services S TECHNICAL SERVICES DIVISION x s 1. Process and issue at least 95% of road closure permits within the month received. s Processed 81 out of 81 road closure permits within the month received, or 100% of road closure permits. t 2. Issue at least 95% of traffic violation letters to vehicle owners within a week. Issued 286 out of 296 violation letters to vehicle owners within a week of receipt, or 96.6% of violation letters. s i 3. Process at least 95% of firearms permits within the month received. s i Processed 3,137 out of 3,230 firearms permits within the month received, or 98% of firearms permits. 4. Complete at least 95%of requests for mobile radio systems per month. 4 Completed 100 equipment installations out of 100 requested within 21 working F days of the date of request, or 100% of radio installations. 5. Conduct at least 96 radio-site inspections. i Conducted 124 radio-site inspections or 129% of radio-site inspections. i 6. Process and dispatch personnel to 100%of calls for service received. # The Dispatch Section processed and dispatched personnel to 191,560 of the 191,560 calls for service received, or 100% of calls for service. s i i s! f # 4 i s i I Final Status Report on Program Objectives for FY 2018-19 3 POLICE CRIMINAL INTELLIGENCE UNITA PROFESSIONAL STANDARDS CRIMINAL INTELLIGENCE UNIT 1. Complete 90%of assignments within 30 days. Completed 497 out of 497 assignments received within 30 days, or 100% of assignments. 2. Complete 90%of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 410 out of 410 criminal history checks within the specified 30-day limitation, or 100% of criminal history checks. 3. Develop, maintain, and disseminate intelligence information,which can be utilized to produce no less than 11 criminal investigations per month. Provided intelligence information,which in whole or in part led to the initiating of 62 criminal investigations, or 46.9% of criminal investigations. 4. Compile,produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. Completed 335 control reports, or 87.2% of intelligence reports. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than 12 in- service training sessions per month. Provided 144 in-service briefings and training sessions for departmental personnel, or 100% of in-service briefings. Final Status Report on Program Objectives for FY 2018-19 4 POLICE CRIMINAL INTELLIGENCE UNIT AND OFFICE OF PROFESSIONAL STANDARDS 6. Conduct four presentations to semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences on major criminal activity within this jurisdiction--along with gathering criminal intelligence from other jurisdictions, which may have a connection to our jurisdiction. Conducted four presentations at semi-annual Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences, or 100% of objective. OFFICE OF PROFESSIONAL STANDARDS 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67%. Of the 24 internal investigations initiated, completed 24 internal investigations, or 100% of internal investigations. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85%. Completed 16 of the 16 internal inquiries, or 100% of internal inquiries. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. Conducted 39 monthly inspections, or 162% of unannounced inspections. 4. Provide no less than three monthly in-service training sessions to other elements within the department to prevent and deter employee misconduct, as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 36 in-service training sessions, or 100% of in-service training sessions. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. The yearly report was submitted to the State Legislature on January 8, 2019. Final Status Report on Program Objectives for FY 2018-19 5 POLICE OPERATIONS E.A S 1. To achieve a burglary clearance rate of 30%. Of 709 burglary cases initiated, 133 cases were cleared, or 19% of burglary clearance rate. 2. To achieve a theft clearance rate of 30%. Of 4,041 theft cases initiated, 821 cases were cleared, or 20% of theft clearance rate. 3. To achieve a robbery clearance rate of 60%. Of 41 robbery cases initiated, 13 cases were cleared, or 32% robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80%. i Of 255 sexual assault investigations initiated, 136 cases were cleared, or 53% sexual assault clearance rate. 5. To attain at least a 65% service of court documents received. i Served 9,627 court documents of which 19,118 were received, or approximately 50.3% service of court documents. 6. To conduct 720 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 1,369 hard drug cases, or 190% of hard drug investigations. 7. Crime Laboratory to achieve an assignment clearance rate of 90%. Cleared 704 cases of the 693 cases assigned, or 102% clearance rate. Final Status Report on Program Objectives for FY 2018-19 6 POLICE __ .,_...._... _._..... .. .. . _............... www._ .. ,. _ ._._._._.... .,�_r . .. .._..,,,. OPERATIONS BUREAUS 8. HI-PAL to serve 60 youths in three age groups for each month and a 36% participation of"at-risk youths" out of all youths served. Served a combined total of 407 youths for the three age groups; of this total, 85 or 21% were "at risk youths." a 9. Community Policing Program to complete at least 24 problem-solving activities and 24 crime prevention activities annually,through the development of partnerships directed at resolving community-police problems resulting in the improvement of the quality of life for all citizens. Completed 309 problem-solving activities or 1,288% of problem-solving activities; and 193 crime prevention activities or 804% of crime prevention activities. 10. Community Policing Program to complete at least 48 abandoned vehicle/ beautification projects annually,through the development of partnerships with the community. Completed 183 abandoned vehiclelbeautification projects, or 381% of projects. i 11. To provide at least four D.A.R.E. curriculum(core classes) and/or training per month through the department's School Resource Officer Program. Provided 186 D.A.R.E. classes involving approximately 1,232 students from 14 schools and 0 training programs, or 388% of classes/training. Final Status Report on Program Objectives for FY 2018-19 7 i POLICE r ANT REVENUES 1. HI IMPACT (Hawai`i HIDTA$182,000) -To combat the methamphetamine (ICE) problem in the County of Hawaii by conducting various sting operations. Of$182,000 expected,we received $221,523. s 2. Statewide Narcotics Task Force (State Department of the Attorney General $62,500) - For multi jurisdictional task force programs that integrate federal, state and local drug law enforcement agencies and prosecutors for the purpose of E enhancing inter-agency coordination and intelligence gathering and facilitating F multi jurisdictional investigations. f e This grant ended on January 1, 2018. 3. Occupant Protection(State Department of Transportation$79,000) - To conduct seatbelt enforcement and child restraint roadblocks. i s Of$79,000 expected,we received $64,548. 4. High Speed Enforcement (State Department of Transportation$171,036) - To E provide for additional enforcement dealing with speeding violations. Of$171,036 expected,we received $115,090. a i 5. Click-It-or-Ticket(State Department of Transportation$18,500) -To reduce fatalities and injuries to front and rear seat occupants under the age of 17 by increasing seatbelt usage and awareness of state laws. This grant was not awarded to the Hawaii Police Department. 6. Roadblock Program (State Department of Transportation, Sobriety Checkpoint $200,000) to conduct DUI roadblocks to minimize fatalities and injuries. Of$200,000 expected,we received $154,524. 7. Traffic Investigation (State Department of Transportation$71,500) -To reduce the number of alcohol-related fatalities and injuries, increase public awareness, and provide a constant deterrence against drunk driving. Of$71,500 expected,we received $23,865. Final Status Report on Program Objectives for FY 2018-19 8 POLICE GRANT REVENUES 8. Aggressive Driving Projects (State Department of Transportation$90,000) - To reduce the number of alcohol-related fatalities and injuries, increase public awareness and provide a constant deterrence against impaired driving. This grant was not awarded to the Hawaii Police Department. 9. Data Records (State Department of Transportation$16,520) -To transfer completed Motor Vehicle Accident Reports (MVAR)to Hawaii Department of Transportation (HDOT) within three month and HPD traffic citations to the District Courts within six days of issuance to ensure compliance with national standards. Of$16,520 expected,we received$4,752. 10. SAFE Standby Pay(State Department of the Attorney General $55,000) - To improve the department's response to violent sex crimes,physical abuse and crimes of violence against women. Of$55,000 expected,we received $48,100. 11. Distracted Driving(State Department of Transportation$58,000)—To reduce the number of drivers using an electronic mobile device while operating a motor vehicle by conducting checkpoints and issuing citations. Of$58,000 expected,we received$54,486. 12. Department of Health—Tobacco Sting (State Department of Health $12,000)—To provide continued enforcement of the State Law Prohibiting Alcohol Sales to minors in the County of Hawaii. Of$12,000 expected,we received $9,170. 13. Increasing Quality Services—(State Department of the Attorney General $30,000) For the purpose of paying for quality Forensic Services by continuous updated forensic sciences training and the purchase of a digital analytical balance with data print out accessories. Of$30,000 expected,we received $31,360. Final Status Report on Program Objectives for FY 2018-19 9 POLICE ANT REVENUES 14. 2014 COPS Hiring Program Grant—(The Department of Justice Office of Justice Programs Bureau of Justice Assistance $250,000). To initiate or enhance our agency's community policing plan and public safety response to the critical issues of school based policing through School Resource Officers. Of$250,000 expected,we received $31,781. 15. Wireless E911 Fees—(Hawai`i Enhanced 911 Board $1,275,000). For expenditures associated with the deployment of Wireless Enhanced 911 System. Of$1,275,000 expected,we received $2,667,026. 16. SANE/SART Training(State Department of the Attorney General $55,000). Provide SANE personnel training,technical assistance and information to respond to violent crimes,physical abuse and crimes of violence against women. Of$55,000 expected,we received$0. 17. US Marshal Service—Hawai`i Fugitive Task Force ($12,000). To assist with overtime incurred to HCPD Officers working with the United States Marshal Service on the enforcement and capture of fugitives wanted under the Hawaii Fugitive Task Force Initiative. Of$12,000 expected,we received $6,643. 18. United States Department of Justice, Drug Enforcement Administration (DEA)— Hawai`i Airport Task Force ($54,000). To assist with overtime incurred by HCPD officers working with United States Department of Justice, Drug Enforcement Administration under the Hawaii Airport Task Force, for the purpose of disrupting the flow of illicit drug trafficking into Hawaii. Of$54,000 expected,we received $0. 19. United States Secret Service ($10,000). To assist in the enforcement and protection of high governmental officials and the prevention of counterfeiting of U.S. Currency and securing the nation's critical infrastructures, specifically in the areas of cyber,banking and finance. Of$10,000 expected,we received $940. Final Status Report on Program Objectives for FY 2018-19 10 E GRANT REVENUES f t t k s i 20. Safe StreetsNiolent Crimes Task Force (Federal Bureau of investigation—FBI f $50,000). For the purpose of identifying and targeting for prosecution criminal enterprise groups responsible for drug trafficking, money laundering, alien r smuggling and other violent crimes. i Of$50,000 expected,we received $1,031. i I a i r i i i 4 t M f } i 1 1 i I i i Final Status Report on Program Objectives for FY 2018-19 11 This page intentionally left blank PROSE-1-/EUTING A1170RNT/ PROSECUTING ATTORNEY ... _ _ _ _.. _ GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all Circuit,District, and Family courts in Hilo, Kona,North and South Kohala,Hamakua, and Ka`u. In addition,we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar,Environmental Court,Adult and Juvenile Drug Court,Veterans Court as well as the State Appellate Courts and Federal District Courts and 9th Circuit Court of Appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors, investigators,victim witness counselors, clerical, special projects and administration. Staff are encouraged and supported to participate in available appropriate training. Whenever possible, we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing restorative justice options, case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. In our Victim's Assistance Unit,we provided assistance to 3,777 persons,which included service to 2,433 victims of crime, 1,604 victims were of crimes against a person,i.e. homicide, assault, abuse of family household member, robbery, etc. 703 were victims of property crimes and 126 were victims of other types of crimes, i.e., harassment, dog bites,trespass. The unit also served 78 secondary victims,which are parents or guardians of minor victims of sexual assault. We served 895 witnesses of crimes as well. In our Restorative justice Program, 87 cases were screened for victim offender conferencing. Twenty-one were approved for possible conference; nine conferences were completed and 22 are in process. Two were returned back to the prosecutor because parties did not wish to participate. Six Month Progress Report on Program Objectives for FY 2019-20 1 PROSECUTING ATTORNEY ......F....... ........... I__------ ............. GENERAL PROSECUTION Two cases were referred for post-conviction victim offender dialogues. No cases were completed, eight are in process, two are on hold for future consideration and one was denied. One Victim Impact Class was completed the Hawaii County Community Correctional Center. 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. The Discovery Billing Processing program created and programmed by our office has gone under multiple enhancements to increase efficiency and accuracy. The office processed orders for 59 computers to replace aging computers utilizing funding from federal grants. 5. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. We have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes and kept abreast of current issues related to traffic safety, including legislation,case law, and trial practice. DOT funds were used to train 42 prosecutors and police officers in July at a three-day training facilitated by two mainland experts. The training title was "Lethal Weapon: Prosecuting Impaired Drivers and Crash Reconstruction." 6. Maintain a prosecution,unit to continue working collaboratively with police investigators and other agencies to improve the outcome for victims of violent crimes and crimes against a person. Maintain a goal of holding these offenders accountable. The sexual assault prosecution unit consists of a full-time supervisor funded by a grant and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts. We were awarded two federal grants: 1) the 2019 Sexual Assault Kit Initiative (SAKI) federal funds grant to review all cases involving sexual assault kits collected through June 30, 2018 and 2) the 2019 Innovative Prosecution Solutions for Combating Violent Crime Grant. Six Month Progress Report on Program Objectives for FY 2019-20 2 1 i s i { i PROSECUTING ATTORNEY pal GENERAL PROSECUTION i I 4 Imiproving the criminal justice system I 4 1. Coordinate two training/educational workshops to improve the criminal justice 1 system. I Two trainings were coordinated by the Prosecutor's office during the first six months of the fiscal year: 1) Lethal Weapon: Prosecuting Impaired Drivers & Crash Reconstruction Training and 2) Hawaii Revised Statutes 704 Training was held in November. s 2. Meet quarterly with the Hawaii County Police Department to discuss joint initiatives,policies, and procedures to improve investigations and prosecutions. t ;i We hold quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with police for briefings, conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the Prosecutor's Office meets monthly with members of the multi- disciplinary team which includes police, Sexual Assault Nurse Examiners (SANE),therapists,forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. 4. Meet quarterly with Hawaii criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking,Big Island Juvenile Intake and Assessment Center,Hokupa`a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawai'i Re-entry Commission and Hawaii Going Home. Six Month Progress Report on Program Objectives for FY 2019-20 3 i I i PROSECUTING ATTORNEY _. ._ GENERAL PROSECUTION Community initiatives to promote crime prevention and intervention and other I efforts I 1. Support juvenile delinquency prevention and intervention initiatives. i Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee,Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking, Big Island Juvenile Intake and Assessment Center,Hokupa`a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawaii Re-entry Commission and Hawaii Going Home. We also participate in the newly created HDART (Hawai`i Domestic Abuse Response Team)which address domestic violence issues in our community and how to better move these cases through the system. 2. Support domestic and family violence prevention and intervention initiatives. 3 Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee,Family Violence Interagency Committees in both East and West Hawaii, SAVIN Governance Committee,Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 3. Support neighborhood watch and other community-based crime prevention and education initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii,Faith Leaders, SAVIN Governance Committee,Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. In partnership with Public Safety and Child & Family Six Month Progress Report on Program Objectives for FY 2019-20 4 PROSECUTING ATTORNEY _�__ _ -- GENERAL PROSECUTION Services, a new pilot Domestic Violence Intervention Program was launched at the Hawaii Community Correctional Center and the Kulani Correctional Facility. 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kana,Kamuela, and Hilo during the month of October were coordinated and supported to remember the victims of domestic violence and promote non-violence. We offered training at the Ku`ikahi Mediation Center on Restorative Justice which included 23 participants. We coordinated a Victim Offender Conference (VOC) Facilitator training for nine individuals who will be now be trained volunteers for our VOC program. We continued to provide our Safe Dates Program to WaiRkea High School students. Four positive youth development trainings were held in September: "40 Developmental Assets Prevention Framework" for school staff and youth serving agencies East Hawaii(45 attended) and West Hawaii (19 attended). "Student Leadership Summit" for middle school youth in East Hawaii(110 attendees) and West Hawaii (24 attendees). 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Six Month Progress Report on Program Objectives for FY 2019-20 5 PROSECUTING ATTORNEY ._..... GRANT REVENUES 1. Career Criminal- State Department of the Attorney General, $673,743. Twelve Employees—To provide quick identification,prosecution and conviction of those persons making a career of crime. Awarded: $324,512 2. Victim/Witness Assistance- State Department of the Attorney General, $117,349. Two employees—To assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. Awarded: $93,371 3. State Forfeitures - $200,000. Department of the Attorney General, Civil Recoveries Division, State of Hawaii. For use to assist crime prevention and healthy communities at the discretion of the Hawaii County. Prosecuting Attorney. Awarded: $31,692 4. Federal Forfeitures - $50,000. United States Department of Justice and US Treasury Department. For use to assist crime prevention and healthy communities at the discretion of the Hawaii County Prosecuting Attorney. Awarded: $0 5. STOP Violence Against Women -U.S. Dept. of Justice, STOP Violence Against Women Formula Grant Program, $59,000. One Employee—To improve prosecution of domestic violence cases involving adult women by dedicating a deputy to handle these cases. Awarded: $55,285 6. Crime Victims Assistance Program (VOLA) -U.S. Dept. of Justice, Office for Victims of Crime Formula Grant Program, $1,108,435. Twelve employees—To assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. This grant also supports two subgrantees,the YWCA and Child and Family Service. Awarded: $ 982,904. Grant now funds thirteen employees. Six Month Progress Report on Program Objectives for FY 2019-20 6 3 3 PROSECUTING ATTORNEY _1';'_'__"_'_"'-- ..w.... GRANT REVENUES 7. Justice Assistance Grant(JAG)—U.S. Department of Justice funds for technology improvements, $150,000. I Awarded: $0 i f 8. Traffic Safety Training Grant—U.S. Department of Transportation, $150,000 - To conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. Awarded: $0 9. East Hawaii Big Island Juvenile Intake and Assessment Center(BIJIAC)— Hawai`i Office of Youth Services, $200,000—To support operation of a juvenile intake and assessment center in East Hawaii. Awarded: $200,000 10. Substance Abuse Prevention Program—$150,000 Hawaii State Department of Health,Alcohol and Drug Abuse Division—To fund a community assessment and strengthening of Substance Abuse Systems in the County of Hawaii. Awarded: $0 11. Agricultural Crimes Project—$113,648. One employee - To investigate agricultural crimes in Hawaii County. Awarded: $0 12. West Hawaii Juvenile Intake and Assessment Center (BIJIAC)—Hawai`i Office of Youth Services, $210,000—To support operation of a juvenile intake and assessment center in West Hawaii. Awarded: $0 13. USSS Electronic Crimes Task Force—US Secret Service, $15,000—To reimburse overtime and other expenses related to official investigations by U.S. Secret Service's Hawaii Electronic Crimes Task Force. Awarded: $0 Six Month Progress Report on Program Objectives for FY 2019-20 7 i C} TIN ATTORNEY COMMITTEE ON THE STATUS S ol����oM�N 1. Sponsor and coordinate an island-wide essay contest to increase awareness among students on the accomplishments of women in Hawaii County. The Committee is actively planning this event. Deadline for entries is Friday, January 17,2020. An RFP for the luncheon venue should be going out shortly. 2. Promote awareness of Equal Pay for Equal Work for women. Equal Pay Day occurs each year in the month of April. Planning for this event will begin in January. 3. Participate in local and/or off-island meetings or conference by sending at least one representative. The purpose of which will be to share information with the Committee members on current programs, legislation or issues that affect the status of women. A committee member regularly attends the monthly Family Violence Interagency Committee in East Hawaii. CSW members have also given presentations or participated in events with the AAUW Kona,Pride Parade, Mercy Day, Going Home Consortium, Trillion Birthing Services, etc. 4. Update and disseminate the Services Directory for Families across Hawaii County. The CSW has distributed over 6,000 copies of the Services Directory for Families. 5. Promote Teen Dating Violence Prevention/Education. The Committee continues to work on updating information on the Cell Phone Safety card and plans to print another supply for distribution in the community. 6. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. Committee members continued to attend community meetings with other organizations to promote collaboration with this Committee. Recent participation includes monthly meetings of the Family Violence Interagency Committee, Domestic Violence Vigil and the YWCA's Walk a Mile in Her Shoes. Six Month Progress Report on Program Objectives for FY 2019-20 8 i PROSECUTING ATTORNEY ..... .. _ ...... . u ._ COMMITTEE ON THE STATUS OR WOMEN 3 7. Hold rotating monthly meetings in East Hawaii,North Hawaii, South Hawaii and West Hawaii to better allow participation from the public. 3 St Monthly meetings rotate between Honoka`a and Hilo/Kona via videoconference. 8. Support,through sponsorship,planning,promotion and attendance,the annual Hawaii Island Women's Leadership Summit. The Committee voted to discuss support of this event since the Hawaii Island Women's Leadership Forum is no longer meeting on a regular basis. 9. Promote awareness of Human Trafficking across Hawaii County. The Committee ordered and received our second order from the DOH's Blue Campaign. This includes 19 packs of 25 posters,size 11112 X 17. These are currently being distributed within the community. Six Month Progress Report on Program Objectives for FY 2019-20 9 This page intentionally left blank i PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We prosecuted criminal cases in all circuit, district, and family courts in Hilo, Kona,North and South Kohala,Hamakua, and Ka`u. In addition,we presented cases to the Grand Jury in Hilo and Kona and appeared in specialty courts such as mental health calendar, Environmental Court,Adult and Juvenile Drug Court,Veterans Court as well as the state appellate courts and federal district courts and 9th Circuit court of appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff consists of deputy prosecutors,investigators,victim witness counselors, clerical,special projects and administration. Staff are encouraged and supported to participate in available appropriate training. Whenever possible, we obtained scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. We had staff cross trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. In our Victim's Assistance Unit,we provided assistance to 6,123 persons,which included service to 3,936 victims of crime and their significant others. 2,768 victims were of crimes against a person,i.e. homicide, assault, abuse of family household member, robbery, etc. 1,064 were victims of property crimes, and 104 were victims of other types of crimes,i.e., harassment, dog bites, trespass. The Unit also served 142 secondary victims,which are parents or guardians of minor victims of sexual assault. We served 1,487 witnesses of crimes as well. In our Restorative Justice Program, 174 adult cases screened for victim offender conferences. Thirty approved for possible conference. Nineteen conferences were completed and 16 are in process. Eleven were returned back to the prosecutor because parties did not wish to participate. Eight cases were referred for post-conviction victim offender dialogues. Two cases were completed, ten are in process, and one is on hold for future consideration. Final Status Report on Program Objectives for FY 2018-19 1 PROSECUTING ATTORNEY GENERAL PROSECUTION Four Victim Impact classes were completed and two are in process at the Hawaii County Community Correctional Facility. During this fiscal year we coordinated our second "Restorative Experience" which is a three-day meeting where three victims, three offenders and three community members (whose cases are unrelated) come together and ask each other questions and share their experiences regarding the incidents that brought them into the justice system. This occurred at the Kulani Correctional Facility and the lessons learned are used to help coordinators prepare for future Victim- Offender dialogs and meetings. 4. Expand criminal case processing improvements utilizing technology within the office as well as among criminal justice system partners. Worked with Hawaii County Police Department to get their new Case Management System to interface with our new Case Management System. The Discovery Billing Processing program created and programmed by our office was turned on and is being fully utilized. The office processed orders for 36 computers to replace aging computers utilizing funding from federal grants. 5. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. We have provided the TSRP for the State and coordinated enforcement strategies to reduce highway safety violations and traffic crashes and kept abreast of current issues related to traffic safety, including legislation, case law, and trial practice. DOT funds were used to train 60 prosecutors and police officers in July at a three-day training. The topic of the training was "Prosecuting Impaired Drivers & Trial Advocacy Training" and trainers from the mainland and Hawaii provided the training. Final Status Report on Program Objectives for FY 2018-19 2 PROSECUTING ATTORNEY GENERAL PROSECUTION 6. Maintain the Sexual Assault Prosecution Unit to continue working collaboratively with police investigators and other agencies to improve the outcome for sexual assault victims and hold offenders accountable. The Sexual Assault Prosecution Unit consists of a full-time supervisor funded by a grant and specially trained appointed deputies in circuit, district and family courts to prosecute sexual assault cases in those courts. The grant funded training for staff and the local professional community. Obtained Sexual Assault Kit Initiative(SAKI) federal funds to review all 189 SAKI cases and 1,000 domestic violence cases with overarching view to improve response. Improving the criminal iustice system 1. Coordinate two training/educational workshops to improve the criminal justice system. Four trainings were coordinated by the Prosecutor's Office during the fiscal year, including: 1) Prosecuting Impaired Drivers & Trial Advocacy Training,2) Brady Discovery Training 3) The inaugural Victim Assistance Academy was held for four days in January and 4)A training on the investigation and prosecution of Domestic Violence and Strangulation cases was held in January. 2. Meet quarterly with the Hawaii County Police Department to discuss joint initiatives, policies, and procedures to improve investigations and prosecutions. We held quarterly Police/Prosecutor meetings to discuss issues and status of ongoing projects. Numerous other meetings have been held with Police for briefings,conferrals on specific cases, and on other specific topics. 3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. The staff of the Prosecutor's Office met monthly with members of the multi- disciplinary team which includes Police, Sexual Assault Nurse Examiners (SANE), therapists, forensic interviewers and others involved in the handling of cases that involve child abuse and sexual assault. Final Status Report on Program Objectives for FY 2018-19 3 PROSECUTING ATT N GENERAL PROSECUTION 4. Meet quarterly with Hawaii criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committee, SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Hawaii Coalition Against Human Trafficking,Big Island Juvenile Intake and Assessment Center, Ilokupa`a Youth Council, State of Hawaii Department of Health Alcohol and Drug Abuse Division—Substance Abuse Prevention System,Hawaii Re-entry Commission and Hawaii Going Home. Community initiatives to promote crime prevention and intervention and other efforts 1. Support juvenile delinquency prevention and intervention initiatives. Title II funding supports the Big Island Juvenile Intake and Assessment Center, the first of its kind in the State of Hawaii, designed to provide immediate intervention and referral to services for youth transported by Hawaii Police Department officers. With the provision of State General Funds,the office expanded BIJIAC to a location in West Hawaii. 2. Support domestic and family violence prevention and intervention initiatives. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee, Family Violence Interagency Committees in both East and West Hawaii,SAVIN Governance Committee,Visitor Aloha Society of Hawaii,UHH Coordinated Response Team,Veteran's Court Planning Team, the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 3. Support neighborhood watch and other community-based crime prevention and education initiatives. Staff participated in regular meetings of the Statewide Coalition Against Final Status Report on Program Objectives for FY 2018-19 4 PROSECUTING ATTORNEY pp 11w_ . , _.. .._' p"'; GENERAL PROSECUTION Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Inter-Agency Committee, Child Welfare Services Advisory Committee,Family Violence Interagency Committees in both East and West Hawaii,Faith Leaders, SAVIN Governance Committee,Visitor Aloha Society of Hawaii, UHH Coordinated Response Team,Veteran's Court Planning Team,the Juvenile Justice Task Force and Hawaii Coalition Against Human Trafficking. 4. Coordinate two training/educational workshops to promote crime prevention and early intervention initiatives. Walks and vigils in Kailua-Kona,Kamuela, and Hilo during the month of October were coordinated and supported to remember the victims of domestic violence and promote non-violence. Our office coordinated and participated in Victim Rights Week events in Hilo, Kona,and Waimea this past April. We offered training to the West Hawaii Mediation Center on Restorative Justice which included 27 participants. We coordinated a Victim Offender Conference (VOC) Facilitator for 22 individuals who will be now be trained volunteers for our VOC program. We continued to provide our Safe Dates Program to Waiakea High School students. Community Opioid Prevention Coalition and Community Opioid Prevention Planning Trainings,four in total,were held in both Hilo and Kona during the month of April. 5. Support the Committee on the Status of Women, formerly under the Mayor's Office. The Office of the Prosecuting Attorney supported the Committee on the Status of Women with assistance in meeting coordination and fiscal transactions. Final Status Report on Program Objectives for FY 2018-14 5 PROSECUTING AT GRANT REVENUE 1. Career Criminal- State Department of the Attorney General, $643,743. Twelve employees—to provide quick identification,prosecution and conviction of those persons making a career of crime. i Awarded: $450,786 2. Victim/Witness Assistance- State Department of the Attorney General, $117,349. r Two employees—to assist crime victims and witnesses and their families by providing information, counseling, and support services primarily to victims of violent and property crimes. Awarded: $88,702 3. State Forfeitures - $200,000. Department of the Attorney General, Civil Recoveries Division, State of Hawaii. For use to assist crime prevention and healthy communities at the discretion of the Hawaii County Prosecuting Attorney. Awarded: $60,450 4. Federal Forfeitures - $50,000. United States Department of Justice and U.S. Treasury Department. For use to assist crime prevention and healthy communities at the discretion of the Hawaii County Prosecuting Attorney. Awarded: $0 5. STOP Violence Against Women -U.S. Dept. of Justice, STOP Violence Against Women Formula Grant Program, $59,000. One employee—to improve prosecution of domestic violence cases involving adult women by dedicating a deputy to handle these cases. Awarded: $94,820 6. Crime Victims Assistance Program (VOCA) -U.S. Dept. of Justice, Office for Victims of Crime Formula Grant Program, $1,006,572. Nine employees—to assist victims of crime through the judicial process, focusing on crimes such as homicide, sexual assault, child abuse and domestic violence. Awarded: $947,932 Final Status Report on Program Objectives for FY 2018-19 6 PROSECUTING ATTORNEY GRANT REVENUE 7. Justice Assistance Grant(JAG)—U.S. Department of Justice funds for technology improvements, $150,000. Awarded: $92,789 8. Traffic Safety Training Grant—U.S. Department of Transportation, $150,000 -to conduct statewide training to improve law enforcement system response to traffic crash cases and improve highway safety. Awarded: $143,227 9. East Hawaii Big Island Juvenile Intake and Assessment Center(BIJIAC)— Hawai`i Office of Youth Services, $200,000—to support operation of a juvenile E intake and assessment center in East Hawaii. Awarded: $200,000 10. Substance Abuse Prevention Program—$150,000 Hawaii State Department of Health, Alcohol and Drug Abuse Division—to fund a community assessment and strengthening of Substance Abuse Systems in the County of Hawaii. Paid for staff salaries and contracted services. Awarded: $100,000 11. Agricultural Crimes Project—Hawai`i Criminal Justice Data Center, Hawaii Department of the Attorney General, U.S. Department of Justice funds—$113,648. One employee -to investigate agricultural crimes in Hawaii County. Awarded: $106,789 12. West Hawaii Juvenile Intake and Assessment Center(BIRAC)—Hawai`i Office of Youth Services, $210,000—to support operation of a juvenile intake and assessment center in Vest Hawaii. Awarded: $210,000 Final Status Report on Program Objectives for FY 2018-19 7 PROSECUTING ATTORNEY ..x.._....... . COMMITTEE ON THE STATUS OF WOMEN 1. Sponsor and coordinate an island-wide essay contest to increase awareness among students on the accomplishments of women in Hawaii County. The Committee launched an island-wide Real Women Creative Writing Competition in September 2018. Invitations were sent to principals of all Hawaii Island middle and high schools. An awards luncheon to honor 16 essay contest winners in grades 5 - 12 was held on April 28,2019 at Nani Mau Gardens. 2. Promote awareness of Equal Pay for Equal Work for women. A radio ad promoting equal pay was recorded and aired on six different radio stations (KWXX, KAOY,KNWB,KMWB,The Wave, The Beach) on April 2, 2019. This was made possible with financial assistance from the Hawaii State Commission on the Status of Women. 3. Participate in local and/or off-island meetings or conference by sending at least one representative. The purpose of which will be to share information with the Committee members on current programs, legislation or issues that affect the status of women. Committee member, Mele Spencer, attended the 48' Annual National Association of Commissions for Women (NACW), Cities Leading Women, on August I -4, 2018 in Los Angeles California. 4. Update and disseminate the Services Directory for Families across Hawaii County. The Committee updated the Hawaii Island Services Directory for Families in April 2019. A total of 10,000 hard copies were printed and so far, about half of the directories have been distributed. 5. Promote Teen Dating Violence Prevention/Education. The Committee depleted our inventory of the Cell Phone Safety cards. The Committee is working on updating information and plans to print another supply of these cards for continued distribution in the community. Final Status Report on Program Objectives for FY 2018-19 8 PROSECUTING ATTORNEY COMMITTEE ON THE STATUS OF WOMEN 6. Extend our reach on Domestic Violence Prevention, expanding efforts to collaborate with other organizations. Committee members continued to attend community meetings with other organizations to promote collaboration with this committee. 7. Hold rotating monthly meetings in East Hawaii,North Hawaii, South Hawaii and Nest Hawaii to better allow participation from the public. Monthly meetings have occurred at locations around the County. 8. Support,through sponsorship,planning, promotion and attendance,the annual Hawaii Island Women's Leadership Summit. The Committee is partnering with the Hawaii Island Women's Leadership Summit to provide a screening of the film Rise of the Wahine. 9. Promote awareness of Human Trafficking across Hawaii County. The Committee ordered and received the first order of 8 V2 X 11 size posters, indicator cards and shoe cards from the DOH's Blue Campaign. We are awaiting the arrival of the second and third orders so we can continue to distribute to other community organizations and service providers. Final Status Report on Program Objectives for FY 2018-19 9 This page intentionally left blank 20 i PUBLIC ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time I 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Total accident count is 1.4 for FY 2019-20 Six-Month reporting; increase from FY 2018-19 Six-Month reporting which had a total accident count of 13. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. 159 employees or 44% of the total departmental employees received safety related training for FY 2019-20 Six-Month reporting. 4. Improve customer service to the public by training one-third the total departmental employees to participate in any customer service relate training. No customer service training was offered for FY 2019-20 Six-Month reporting. 5. Comply with the National Bridge Inspection(NBI) and other Federal, State, and County of Hawaii bridge inspection regulations including preparation and submission of bridge reports, by conducting 129 of the bridge inspections every two years as they are due. Completed 22 bridge inspections for the first half of FY 2019-20. 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that needs to be done. Coordinated with a professional engineering consultant for the rehabilitation of two bridges, namely Pauahi and Waimaauau Bridge. Additionally,DPW is in the process of hiring an engineering design consultant for the repair of Honoli`i Six Month Progress Report on Program Objectives for FY 2019-20 1 PUBLIC .. ADMINISTRATION Stream Bridge, Kawiwilahilahi Stream Bridge,Kawiki Bridge#1 and `Ope`a Stream Bridge. 7. Comply with the Federal Highway Administration(FHWA)requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 45 in-service bridges, registered in the National Bridge Inventory(NBI). Completed structural analyses on 25 bridges. 8. Comply with the Code of Federal Regulations (CFR)mandate by conducting underwater inspections to two NBI registered in-service bridges. Did not perform any underwater inspections, inspections are only required every five years. Six Month Progress Report on Program Objectives for FY 2419-20 2 PUBLIC WORKS .......'41-g _ _ ____ . ,. BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. During the first six months of FY 2019-20, the building division did not achieve the initiative to process residential permit/pian review application submissions within 20 calendar days, but it did improve from 55% to 73%. The records indicated that of the 2,731 residential building permits processed, 1,537 (56%) were completed/issued within 20 days. On average,the residential building permits were processed within 25 days. Two building plan reviewer personnel started on December 1St. However,these two personnel were from the inspection section so in order to continue to perform building inspections in a timely manner, these two personnel have agreed to continue performing inspections while also doing building plan review. These two new plan review personnel should help improve the processing time, but the lack of these fulltime reviewers may stili effect process permits and review plans within the consistent timeframe of 20 calendar days. Improperly prepared plan submissions are particularly burdensome as they literally require duplication, triplication, etc. of staff effort for each resubmission. The division continues to recruit for one more vacant plan reviewer position. Despite providing and continuously updating instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions, the volume of improperly prepared plan submissions remained elevated. Alternative measures to reduce the number of improperly prepared plans such as imposing a plan review fee require further consideration. Adding an electronic plan review module will further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. 2. Complete 90% of requested inspections within two working days. During the first six months of FY 2019-20,the building division, as a whole achieved the initiative to provide inspection services within 48-hours of request. The building division completed 91% of requested inspection within two working days. Individually, although the electrical and plumbing sections met the projected 90%,the building section again fell just short but did not decrease: Building—87% completed within 48-hours Electrical—93% completed within 48-hours Plumbing—91% completed within 48-hours Six Month Progress Report on Program Objectives for FY 2019-20 3 i PUBLIC WORKS BUILDING Since two of the building inspectors have accepted positions in the plan review section,there are now two vacant positions to fill that will require around two years of training before they can perform inspections on their own. One building inspector has been in training as a building plan reviewer and assists with drafting notice of violations for the other inspectors. The division continues to receive a multitude of complaint/violation investigations/resolutions that detracts from inspection response. i 3. Schedule and complete 90% of routine (non-critical)maintenance and repair requests within 30 calendar days of receipt of request. During the first 6 months of FY 2019-20,R&M personnel received 749 work requests of which 618 or 84.0% were completed within 30 days,not achieving the 90% goal. Remaining 131 work requests were typically deferred due to unavailability/procurement of equipment/materials and precedence of randomly building design section assigned priority projects (i.e. 1990 Kino'ole,traffic office accommodation, Schultz Siding IT electrical,facilities repairs, and renovations). The R&M section are still experiencing delays due to transportation issues as result of out of commission vehicles that are in constant maintenance repair or need of replacement. As of December 16,2019, R&M section had fulfilled the Kona Lead Carpenter position that was vacated in August 2019 and a new Kona Carpenter/Cabinet Maker will start work on February 4, 2020. R&M section would like to recommend creating a new position for Kona district for the Plumber and Building Maintenance worker. This creation of position will reduce the stress of fleet vehicle coming from Hilo, time traveling and this position will reduce the delays of response during an emergency or normal work request service call. 4. Improve processing of building, electrical, plumbing and sign permits, and the public's access to information. On March 28,2012,the Building Division launched the phase-in of its new permit software(Magnet). Magnet software implementation as of the December 2017 remains incomplete on multiple critical requirements including but not limited to: migration of permit data from the WANG and Lotus permit software, iPad synchronize for field inspection data communication and entry, coordination of GPS with address information, data field automations, data manipulation and report generation,permit payment accounts, etc. The unsuccessful implementation of the Magnet software led to a decision to replace Six Month Progress Report on Program Objectives for FY 2019-20 4 1 3 s a i PUBLIC BUILDING ...._. __ the software. A request for proposal followed by a contract award to Tyler Technologies—EnerGov software was executed with its implementation initially scheduled for spring 2019 but has now been pushed back to the first quarter of 2020. Changes implemented to the permitting process included returning the intake of permits back to the Building Division from the Planning Department. The division anxiously awaits the use of the new EnerGov software as it is intended to improve customer service and provide better transparency. Rather than using two software,Magnet and Lotus,the staff will be more efficient with just one,EnerGov. The integration of the electronic plan review module is currently scheduled to follow the new EnerGov software implementation which allows the staff and the public time to get used to EnerGov. r i ,I r i ii i 'i Six Month Progress Report on Program Objectives for FY 2019-20 5 PUBLIC WORKS _............ ... ENGINEERING 1. Participate in the StateIFHWA Statewide Transportation Improvement Program (STIP). The$20-Million-dollar Kawailanillwalani Intersection Improvement Project has been completed. The Highway 132 Emergency Lava Road Restoration Project has been completed. The Mamalahoa Highway(Waimea) Widening Project and the Alii Drive Culvert Replacement Project are under construction. The Kilauea Ave Rehabilitation and the Henry Street Rehabilitation projects have been obligated by the FHWA and will be going out to bid. Waianuenue Avenue Rehabilitation Project is in design. 2. Complete County CIP drainage and Roadway projects in a timely manner. Funding constraints have restricted development of new projects. The AIN Drive Shoulder Improvements Project has been completed. On-going construction of the Kalaniana`ole Ave Reconstruction Project. On-going planning and design projects include the Nani Kailua Extension Project and the Puhala Street Extension. Also working on Lava and Hurricane Lane restoration projects. 3. Prepare parcel maps in three months and process subdivision applications in three months. Parcel maps have been prepared and subdivision applications processed within three months. 4. Provide in-house construction management for all projects. All Engineering Division construction projects were managed with in-house staff including assistance from DPW Contract employees for the Highway 132 Emergency Lava Road Restoration Project. 5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change of zone, and variance applications, by stipulated deadlines. Responded to or processed 90% of all time-sensitive documents by stipulated deadlines. Six Month Progress Report on Program Objectives for FY 2019-20 6 PUBLIC WORKS ....... .......... ENGINEERING 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Responded to 70% of all materials that do not have stipulated deadline within two weeks. 7. Provide same day service for 75% of all permits issued by the Division, including building permits. Provided same day service for 80% of all permits issued by the Division. Six Month Progress Report on Program Objectives for FY 2019-20 7 PUBLIC AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90%of these services by staff(versus contract). Received by staff 2,069 work orders, of which 1,911 were completed, or 92%. Contracted out 158 work orders or 8.0%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. k The backlog for repairs increased by 29 during the period July 2019 to December 2019. 3. Reduce the average monthly repair backlog for the Automotive section by from previous fiscal year. i The backlog for repairs increased by one during the period July 2019 to j December 2019. j i } { I } i r Six Month Progress Report on Program Objectives for FY 2019-20 8 1 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. r The U.S. Army Corps of Engineers inspected various flood control systems, I including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. Not met within six months. b. Clear debris such as mud,rocks,branches, etc. from channel within three months. Not met within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. Continuing maintenance and repair work of various flood control systems, including those in the districts of South Hilo,North Hilo/Hamakua, North/South Kohala,North/South Kona and Ka`u. Six Month Progress Report on Program Objectives for FY 2019-20 9 i This page intentionally left blank PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. Core functions accomplished within budget 90% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Total accident count was 21 for FY 2018-19,no change from FY 2017-18 which also had a total accident count of 21. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. 128 employees or 36% of the total departmental employees received safety related training for FY 2018-19. 4. Improve customer service to the public by training one-third the total departmental employees to participate in any customer service relate training. There was no customer service training offered for FY 2018-19. 5. Comply with the National Bridge Inspection(NBI) and other Federal, State, and County of Hawaii bridge inspection regulations including preparation and submission of bridge reports, by conducting 129 of the bridge inspections every two years as they are due. Completed 13 bridge inspections for FY2018-19. 6. Performing bridge repair and maintenance projects on at least four bridges that have been identified as requiring timely action due to deterioration, deficiencies, and defects. Carry out bridge replacements and/or rehabilitations, as well as scour analysis countermeasure implementation as needed. This includes implementing the planning, design, construction management, and permitting processes of an average of three to five per year, depending on the severity and complexity of the repair work and available resources that is required to implement repair work. Coordinated with a professional engineering consultant for the rehabilitation of two bridges, namely Pauahi and Wa`ima`auau Bridge. Additionally,DPW i Final Status Report on Program Objectives for FY 2018-19 1 PUBLIC ADMINISTRATION implemented the hiring of an engineering design consultant for the repair of Honoli`i Stream Bridge,Kawiwilahilahi Stream Bridge,Kawiki Bridge#1 and `Ope`a Stream Bridge. 7. Comply with the Federal Highway Administration(FHWA)requirements by conducting structural analyses to determine the load rating (Inventory and Operating) capacity of approximately 45 in-service bridges, registered in the National Bridge Inventory(NBI). Completed structural analyses on 30 bridges. 8. Comply with the Code of Federal Regulations (CFR)mandate by conducting underwater inspections to two NBI registered in-service bridges. Did not perform any underwater inspections, inspections are only required every four years. 3 Final Status Report on Program Objectives for FY 2018-14 2 PUBLIC WORKS BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 20 calendar days. During FY 2018-19, the Building Division did not achieve the initiative to process residential permit 1 plan review application submissions within 20 calendar days, but it did improve from 51.3% to 54.5%. Overall for FY 2018-19, the records indicated that of the 4,444 residential building permits processed, 2,366 (53.2%)were completed/issued within 20 days. There are still insufficient building plan reviewer personnel contributing to the Division's inability to effectively process permits and review plans within the consistent timeframe of 20 calendar days. Improperly prepared plan submissions are particularly burdensome as they literally require duplication,triplication, etc. of staff effort for each resubmission. The Division continues to recruit for three vacant plan reviewer position. Despite providing and continuously updating instructional guidelines/checklists and utilizing opportunities for conducting training on preparing plan submissions,the volume of improperly prepared plan submissions remained elevated. Alternative measures to reduce the number of improperly prepared plans such as imposing a plan review fee require further consideration. Adding an electronic plan review module will further contribute toward reducing the time it takes to process a permit by eliminating the physical routing of plans and enabling agencies remote desktop and simultaneous review capabilities. 2. Complete 90% of requested inspections within two working days. Overall for FY 2018-19, the Building Division, as a whole achieved the initiative to provide inspection services within 48-hours of request. The Building Division completed 90.1% of requested inspection within two working days. Individually, although the electrical and plumbing sections met the projected 90%,the Building section again fell just short: Building—87.0% completed within 48-hours Electrical—93.1% completed within 48-hours Plumbing—90.2% completed within 48-hours Final Status Report on Program Objectives for FY 2018-19 3 4 i f s i { PUBLIC I BUILDING r The Division was able to fill four building inspector vacancies. However,these aid positions require around two years of training before they can perform 4 inspections on their own. One building inspector is on light duty and cannot assist in inspections but has been in training as a building plan reviewer. The 3 Division continues to receive a multitude of complaint/violation investigations/resolutions that detracts from inspection response. 3. Schedule and complete 90% of routine (non-critical)maintenance and repair requests within 30 calendar days of receipt of request. i Overall for FY 2018-19, R&M personnel received 1589 work requests of which 1368 or 86.0% were completed within 30-days,falling short of the 90% goal. Remaining 221 work requests were typically deferred due to unavailability/procurement of equipment/materials and precedence of randomly assigned priority projects (i.e. 1990 Kino`ole,new Mass Transit alteration, Traffic Division office, Schultz Siding IT electrical work,facilities repairs & renovations). Work requests were also deferred due to the Building Division projects which were larger and not the normal repair and maintenance tasks. The R&M section is still experiencing deferrals due to transportation issues as result of out of commission vehicles that are in maintenance or need of replacement. 4. Improve processing of building, electrical, plumbing and sign permits, and the public's access to information. i On March 28,2012,the Building Division launched the phase-in of its new permit software (Magnet). Magnet software implementation as of the December 2017 remains incomplete on multiple critical requirements including but not limited to: migration of permit data from the WANG and Lotus permit software,iPad synchronize for field inspection data communication and entry, coordination of GPS with address information, data field automations, data manipulation and report generation, permit payment accounts, etc. The unsuccessful implementation of the Magnet software led to decision to replace the software. A request for proposal followed by a contract award to Tyler Technologies—EnerGov software was executed with its implementation initially scheduled for spring 2019 but was pushed back to fall 2019. Final Status Report on Program Objectives for FY 2018-19 4 PUBLIC WORKS PIP ._ x w _ _ _W ti�. . . .... .. . BUILDING Changes implemented to the permitting process included returning the intake of permits back to the Building Division from the Planning Department. The Division anxiously awaits the use of the new EnerGov software as it is intended to improve customer service and provide better transparency. Rather than using two softwares,Magnet and Lotus, the staff will be more efficient with just one, EnerGov. The integration of the electronic plan review module is currently scheduled to follow the new EnerGov software implementation which allows the staff and the public time to get used to EnerGov. i I I k� I i i I Final Status Report on Program Objectives for FY 2018-19 5 PUBLIC WORKS ENGINEERING 1. Participate in the StateIFHWA Statewide Transportation Improvement Program (STIP). The 20-Million-dollar Kawailanil`Iwalani Intersection Improvement Project has been completed. The Mamalahoa Highway (Waimea) Widening Project and the Alii Drive Culvert Replacement Project is under construction. The Highway 132 Emergency Lava Road Restoration Project is under construction. The Kilauea Ave Reconstruction and the Henry Street Reconstruction project are in the design. 2. Complete County CIP drainage and Roadway projects in a timely manner. Funding constraints have restricted development of new projects. The Alii Drive Shoulder Improvements Project has been completed. On-going construction of the Kalaniana`ole Ave Reconstruction Project. On-going planning and design projects include the Nani Kailua Extension Project and the Puhala Street Extension. Also working on Lava and Hurricane Lane restoration projects. !i 3. Prepare parcel maps in three months and process subdivision applications in three months. I Parcel maps have been prepared and subdivision applications processed within three months. i 4. Provide in-house construction management for all projects. i All Engineering Division construction projects were managed with in-house staff including assistance from DPW Contract employees for the Highway 132 Emergency Lava Road Restoration Project. i 5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change of zone, and variance applications, by stipulated deadlines. i Responded to or processed 90% of all time-sensitive documents by stipulated deadlines. i i i i I Final Status Report on Program Objectives for FY 2018-19 6 PUBLIC _.._........ . ENGINEERING 6. Respond to or process 70% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within two weeks. Responded to 70% of all materials that do not have stipulated deadline within two weeks. 7. Provide same day service for 75%of all permits issued by the Division, including building permits. i Provided same day service for 80% of all permits issued by the Division. i 'i I a i i i i i i i i i i I I i I 'i 'I i i I i i i Final Status Report on Program Objectives for FY 2018-19 7 PUBLIC AUTOMOTIVE 1. Support the various County departments/agencies island-wide with repair, maintenance and welding services, and by performing at least 90%of these services by staff(versus contract). Received by staff 3,985 work orders, of which 3,867 were completed, or 97%. Contracted out 118 work orders or 3%. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The average monthly backlog for repairs, as compared to FY 2017-18,increased by 11 to 56, during the period of July 2018 to June 2019,when the average monthly backlog was 45. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The backlog for repairs, as compared to FY 2017-18,increased by one to 22 during the period July 2018 to June 2019,which the average monthly backlog was 21. Final Status Report on Program Objectives for FY 2018-19 8 U LIC WORKS ___. . FLOOD CONTROL 1. Continue to conduct semi-annual inspections of flood control system. The U.S.Army Corps of Engineers inspected various flood control systems, including those in the district of South Hilo. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. Not met within six months. b. Clear debris such as mud,rocks, branches, etc. from channel within three months. Not met within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. Continuing maintenance and repair work of various flood control systems, including those in the districts of South Hilo,North Hilo/Hamakua, North/South Kohala, North/South Kona and Ka`u. Final Status Report on Program Objectives for FY 2018-19 9 This page intentionally left blank 1-2111 RESSEARCH RESEARCH & DEVELOPMENT AGRICULTURE 1. Increased consumption of local agricultural and value-added products at local, national or international levels. Supported the promotion and marketing effort at the local level with the Big Island Association of Nurserymen's biannual plant sale and educational booths. National and international marketing and promotional efforts were conducted by the Hawaii Tropical Flower Council, Hawaii Floriculture and Nursery Association and the Hawaii Export Nursery Association. Canadians love the Hawaii nursery and floriculture products; hence Canadian purchasers attended the MidPac Conference,which was held in Hilo to better support the nurserymen who lost their nurseries in the 2018 lava flow. The Hawaii Institute for Pacific Agriculture has been working to get local produce into the lunch program for Kohala Schools and to educate the students on agricultural systems. Funding from the department will further enhance these initiatives. The department has supported the development of an island-wide gleaning project known as Kokua Harvest. The program is working to strengthen access to fresh local fruits and vegetables for low income residents, reduce overall food waste and strengthen community relationships. The department in partnership with Hawaii Island Food Alliance(HIFA) developed and distributed SNAP Gardens promotional materials. This was funded as support materials for the Community Food Summit. Materials were created to spread awareness about the program, that encourages SNAP participant to use their benefits for growing home gardens. It is estimated that every dollar spent on garden supplies grows an average of$25 worth of food (USDA). A social marketing campaign was spearheaded by HIFA and they partnered with SNAPgardens.org,KTA superstores,DHS,Maona Community Garden,Island Naturals, and other SNAP retailers. The CTAHR"Grow Your Own" gardening curriculum one-page handout will also accompany the SNAP Gardens promotional materials. The department supported Farm to Keiki curriculum to be distributed to 61 preschools and 10 DOE pre-k programs. The distribution will take place in March 2020, along with a full day training. This curriculum encourages life- long healthy eating habits and a preference for locally grown foods. This is the first touch point to train the next generation of farmers and healthy consumers. Six Month Progress Report on Program Objectives for FY 2019-20 1 i I RESEARCH & DEVELOPMENT i AGRICULTURE 2. Improve the quality, productivity and safety of agricultural producers, systems and products through critical, effective and timely research, development and education. Supported efforts of the Hawaii Tropical Fruit Growers to plan and conduct an international fruit conference on Hawaii island. The keynote speakers presented research and marketability of fruits from Brazil that would be of interest to local growers. The University of Hawaii continued to work on their selections of native Hawaiian plants that serve to replace imported stock nursery plants and their selections of cacao varieties to help growers minimize the impact of Black Pod disease on production. Pahala Dayeare Center. The daycare center is located on the grounds of the Pahala Hongwanji and will accommodate agricultural workers' children during the workday. The room has been cleaned, painted and stocked with games and supplies for the children. The organizers are seeking full-time supervisor and that is holding up the opening of the center. The facility can accommodate 15 children, a supervisor and two adult volunteers. The insurance expense is being covered by a donation program by the processors. 3. Support the expansion of agricultural industries and methodology, such as hydroponics or natural farming, with farmer training programs. Supported GoFarm with relocating the new farmer training program closer to Hilo where there is a larger student base. Their training program covers a wide range of production systems including hydroponics. Ka`u Agricultural Water System contract. The contractor, Olson Trust, resumed work on developing a water system to support diversified agriculture in Ka`u. A 20,000-gallon water tank has been installed to regulate the water flow at the Makanau Project site. K-12 Agriculture Education. The Hawaii Agriculture Foundation received support to continue agricultural education in the classroom, in which elementary through high school students are exposed to agricultural concepts, systems and opportunities. Swine Working Group. The department and members of the Kilauea Recovery Team are engaged with a group of swine producers or interested producers to increase the swine production infrastructure, processing capacity, reviewing County codes for Planning and building permits and other agencies concerns. The group's initial goal is to ship 100,000 pounds of pork a year to Oahu. Six Month Progress Report on Program(objectives for FY 2014-20 2 f RESEARCH VerDEVELOPMENT ........_.e_..,.,..__ .. AGRICULTURE 4. Reduce the negative impact of invasive species on agricultural crops through research and educational programs. The Hawaii Ant Lab has been supported to develop an organic certified gel bait to allow organic producers to control Little Fire Ant and keep their organic certification. Development has been slowed by the need for thorough field testing to confirm efficacy. R&D will publicize the organic certified gel bait recipe to the appropriate industry groups and on the County website. 5. Support the reduction of the number of incidences of agricultural theft through the development of methodology and the education of producers and vendors. The department has reached out to the Department of Information and Technology to help develop an application to improve the movement certificate process and to collect data on the sales of local produce. Protection of the confidentiality of the data needs to be worked out with the state. 6. Preserve agricultural lands by seeking improvements to existing systems designed to conserve soil and water to include grubbing and grading policies and landscape level programmatic application. No activity. 7. Facilitate the development of affordable farm worker housing by developing recommended reform, deployment strategies with existing government support programs. There is an existing contract with The Kohala Center who is actively organizing to engage State and County departments, producers and other stakeholders to address the shortage of farm worker housing and additional farm dwellings. The efforts include meetings, interviews and focus groups to identify critical processes and develop a plan of action. 8. Support the effective integration of the food systems network into local agricultural networks,production systems and value chains. The Food Access Coordinator serves as facilitator for HIFA. HIFA is a growing network of over 90 stakeholders with representation from every district on the island and a mission to create a resilient, economically just, ecologically sound, Six Month Progress Report on Program Objectives for FY 2019-20 3 i RESEARCH & DEVELOPMENT AGRICULTURE and culturally rich food system for all who live on Hawaii Island. Meetings are held every six weeks with locations rotating around the island. Stakeholder and community asset maps are being developed to track the progress of HIFA. k Supported the planning and facilitation of the 2nd annual Hawaii Island Community Food Summit,which was held on September 26,2019 in Hilo with 152 attendees. The summit was funded by DOH SNAP-Ed and aimed to build t on the strategies and objectives identified at the 2018 Blue Zones Project Food Summit and look to 2020 and the launch of phase 2 of the Community Food Systems Plan. The event gave lift to local initiatives and provided educational and networking opportunities across sectors. Panel presentations included food infrastructure, farm to school, emergency preparedness and a keynote by Makali`i Captain Chadd Paishon shared the success of their recently completed voyage which was 100% provisioned from Hawaii Island. S i Supported HIFA in securing funding to develop a Certified Kitchen Toolkit and Checklist. A short toolkit and checklist will make the process more accessible and encourage food safety compliance. The initiative was funded by SNAP-Ed k as supportive materials for the Food Summit, and HIFA contracted The Kohala Center to create the toolkit as a companion to the recent analysis of Hawaii Island's community kitchens. The Food Access Coordinator and Agriculture Specialist attend Next Generation Agriculture Partnership quarterly meetings,which is comprised of agricultural business leaders, representing a cross-section of the industry from Hawai'i Island. The partnership is working to identify opportunities and actions needed to promote the growth of the agriculture sector. In addition, community partners from workforce development, education, and economic development are also involved. The department is provided research support for their feasibility study for an Agricultural Manufacturing Hub. This feasibility study is spearheaded by the Hamakua Institute and will include a value chain analysis of Hawaii Island. The value chain analysis will be utilized in the development of the Hawaii County Food System Plan. Additionally, the department is supporting them to increase community networking and collaboration among existing community groups such as HIFA and Hawaii food manufacturing association. Six Month Progress Report on Program Objectives for FY 2019-20 4 RESEARCH & DEVELOPMENT _w " "p_ TOURISM 1. To increase the economic contribution of the visitor industry to Hawaii Island by sustaining consistent visitor arrivals and expenditures through strategic marketing to targeted international and niche markets, public relations, activities that maintain direct air service, and Conventions, Meetings, and Incentives (CMI). The contract with the Island of Hawaii Visitors Bureau was executed to support visitor marketing and promotions, and the marketing plan has been developed. Related activities to date include: 1)Participation in the Worldwide Exhibition for Incentive Travel,Meetings and Events (IMEX) in Las Vegas: this event is the largest Meetings, Conventions Incentives Trade Show in the U.S.; 2) Sea Cleaners Project was coordinated in partnership with Hawaii Tourism Oceania, Hawaii Tourism Japan and local Hawaii high school students to conduct a beach clean-up on the island of Hawai`i. .The students from Oceania and Japan stayed additional days to visit local schools on the island of Hawaii; 3) Southern California Golf Association (organization representatives travel all over the world with typical attendance of 100+for each trip)was hosted to showcase the island's properties and activities. 2. To ensure that the Hawaii Island visitor industry is place/community-based and strategically and sustainably managed to promote high quality of life for residents,the preservation of natural and cultural resources and quality experiences for residents and visitors. These will be accomplished by: a. Supporting at least twenty-five festivals, events and projects that build community, conserve natural resources, strengthen cultural identity and practices, promote economic development, and improve the visitor arrival and departure experiences through the annual Hawaii Tourism Authority (HTA) Community Enrichment(CEP), Aloha `Aina(conservation), Kukulu Ola(cultural)Programs, and the Research and Development Innovation Grant. A total of nine department Innovation Grants were awarded to support tourism promotion. During 2019 quarters three and four, 112019 HTA CEP,Aloha `Aina and Kukulu Ola programs were evaluated, and outreach/technical assistance was provided to ten community organizations and businesses. Six Month Progress Report on Program Objectives for FY 2019-20 5 RESEARCH & DEVELOPMENT TOURISM For calendar year 2020, 35 programs were awarded funds through the HTA CEP including nine Aloha `Aina,nine Kukulu Gla, and 17 Community Enrichment to support community driven product development, culture and natural resource conservation. The 2020 evaluation schedule will be set up and submitted as a deliverable for the 2020 HTA memorandum of understanding with the County. In addition,two contractor meetings in Hilo and Kona were convened to provide information and technical assistance to the 2020 HTA contractors. b. Supporting at least five opportunities by June 2020 that: i. Build capacity of HTA CEP, Kukulu Ola, Aloha `Aina and R&D award recipients and visitor industry stakeholders to sustain quality and culturally appropriate programs and products. In partnership with HTA, a workshop was provided to program award recipients and other nonprofits in Kona. Topics included: Revenue Generation, Successful Volunteer Programs, Succession Planning and Risk Management and Event Safety. A Native Hawaiian Entrepreneur Workshop is scheduled in February 2020,in partnership with the Native Hawaiian Hospitality Association. ii. Promote "Pono Practices" and other efforts that address community needs and natural resource conservation. The Pono Pledge was promoted through a variety of avenues such as information booths at special events, hotel employee activities, and the 2019 HTA Fall Update. The Pledge was also promoted at destination trainings, sales meetings and special events in eight mainland cities during the Island of Hawaii on the Road on September lb—24,2019. The Pono Placemaking Initiative is an economic development strategy that builds upon the Pono Pledge. Events such as Activate Puna and Hilo,Experience Volcano Festival and Volcano's `Ohi`a Lehua Run were developed with community groups to lift up the community's unique assets—places for residents to enjoy and share with visitors, restaurants, artisan businesses, history and heritage, recreational activities, music, foods, and other aspects. Six Month Progress Report on Program Objectives for FY 2019-20 6 RESEARCH & DEVELOPMENT .. _ _. . TOURISM The Ho`okaulike Signage Project phases of research, design, fabrication and sign locations were completed. The signs provided information and stories of the King Kamehameha Dynasty, as well as pono practices. iii. Grow the"Ho`okipa"Network comprised of community, private and public stakeholders from the visitor industry and others to build health, education and economic strength of communities. A Hawaii Island Economy Discussion was convened with businesses in Volcano to discuss the local economic impacts as a result of the 2018 eruption,trends in the customer base,workforce issues, mitigation measures taken and other challenges during the recovery process. Recommendations for the overall Economic Development Recovery Plan and opportunities for more collaboration were also identified. Information on the HTA Community Programs and best practices from the Pono Pledge and Pono Placemaking were shared with residents and businesses of Puna at the Kilauea Eruption Recovery Speakouts on July 27 and October 5,2019. The HTA Campaign for a Safer Community workshop was offered to hotel and airport management and staff. The focus was teaching strategies to identify sex trafficking and child prostitution and how to intervene in ways that prevent these crimes and help to convict the perpetrators. Two Open Space Dialogues were convened with the visitor industry stakeholders,nonprofit and community organizations to explore community-based tourism opportunities,identify eight specific initiatives, and connect individuals into action teams. Team convenings and facilitation, and project development/implementation support will be provided by the departments in an effort to support the growth of new community driven products. Living and Sharing Pono workshops in Hilo and in Puna/Volcano were convened to gather feedback on what is working well in the industry, the challenges and one thing that could change. Community Based Tourism opportunities and pono practices were also identified and follow up needed during the outreach and technical assistance phase of the 2021 HTA Community Programs. This feedback will help to frame the Hawaii Island Tourism Strategic Plan (TSP). Six Month Progress Report on Program Objectives for FY 2019-20 7 i t i RESEARCH E E MEl !T .._ ... ,. .. .............,.......,, ..._...._ .. ...... ,......................._ .... ._...,._. ,.. .... TOURISM In partnership with HTA and the Native Hawaiian Hospitality Association, 18 natural resource conservation and cultural programs, as well as ten Cultural Practitioners were convened twice to talk about what is working well in the industry,the challenges and one thing that could be changed. This feedback will help to frame the Hawaii Island TSP. A Ho`okipa Network gathering will be convened in February 2020 to include the participants of the aforementioned meetings, as well as other industry and community stakeholders,to review the draft Hawaii Island TSP. Feedback will be incorporated into the final TSP. iv. Engage international, national and local partners to promote sustainable and responsible tourism on Hawaii Island. Various industry stakeholders met with the creators and marketing team of the Palau Pledge to identify collaborative opportunities to grow the Pono and Palau Pledges. In partnership with Hawaii Alliance for Community Based Economic Development, the National Endowment for the Arts Coalition of Asian and Pacific Islanders for Community Development was convened in Hilo to share best practices for Community Based Tourism and Pono Placemaking programs on the continent and Hawaii Island. Six Month Progress Report on Program Objectives for FY 2019-20 8 3 I RESEARCH & DEVELOPMENT USINESS DEVELOPMENT Advance Economic and Business Development Knowledge 1. Monitor trends in economic development, business, and household finance, and research related opportunities and challenges for Hawaii Island. Continuously monitored trends in economic conditions, business opportunities, and financial conditions plus evaluated opportunities and challenges such as the increasing number of visitors and decreasing visitor spending; and that Hawaii County has the lowest median income, the highest unemployment rate,the lowest per capita income and the highest number of persons living in poverty in the State,the rising housing costs and increasing homelessness. 2. Communicate trends and research findings and make related policy and program recommendations, as appropriate, based on learning and insights. Information on trends, technical assistance and references provided to businesses and the creation of new projects include programs like the Senior Farmer's Market program that allows the purchase of locally produced food and the building of a Natural Farm Swine Industry that satisfies the demand for food produced more naturally and locally; the expansion of a knowledge-based society by attending meetings and participating in discussions; increasing smaller entrepreneurial businesses by funding projects that support entrepreneurial business such as HIplan activities and trainings; natural resources used responsibly and respectfully such as working with the Natural Farming group to promote the use of indigenous micro-organisms rather than chemical fertilizers,insecticides and pesticides and providing technical assistance to a circularity business; increased emphasis of science, technology, engineering and math (STEM) in businesses and workforce development by funding projects; and addressing invasive species by managing the North Kohala Coqui Control Project. 3. Build the local, national, and international reputation and exposure of Hawaii Island, its businesses, and its products. a. Maintain industry and program web pages with current content. Provided content for the industry and program web page as new information was identified. Six Month Progress Report on Program Objectives for FY 2019-20 9 IRESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT b. Maintain the industry and program social media presence with current content for 3 promotion and networking. I I Currently the Department does not engage in social media aside from Film and Creative Economy. 3 i Identify and Promote Economic and Business Development Resources 3 4. Maintain directories of industry contacts and resources. i Directory of industry contacts and resources is kept current. I 5. Support and/or attend industry meetings, workshops, festivals, conferences, or trade shows. I 3 3 Industry meetings,workshops, conferences and events were attended to gain information, provide information and/or technical assistance and participate in the meeting. These included Hawaii Floriculture and Nursery Association,2019 Hawaii MIDPAC, Speakout sessions in Puna,Hawaii Food Manufacturers Association,American Culinary Federation Kona Kohala Chefs Association, Hawaii Government Complete Count Committee,Food Safety Regulation Workshops, Japanese Industry Chamber of Commerce,Hawaii Island 3 3 Chamber of Commerce, Cho Global Natural Farming, Department of Business Economic Development and Tourism Community Based Economic Development (CBED)Advisory Council and Enterprise Zone Program. 3 I 6. Provide support and resources to industry professionals, including but not limited to permitting,referral and support services. I I Provided businesses with technical assistance,leads to resources and support services, information and data appropriate to further development. Examples include assisting a business that was interested in planting over 500 acres in the i Hamakua area with Ko`a to be used to make musical instruments; a successful farmer who is interested in building a farmworker dwelling and packaging facility; a group interested in developing a Natural Farmed swine industry; a business that was interested in purchasing the `O`okala Dairy, businesses requesting information on the new Opportunity Zone Program; and many interested in developing a new business on Hawaii Island and looking for guidance and information. Six Month Progress Report on Program Objectives for FY 2019-20 10 3 3 4 i 3} i RESEARCH & DEVELOPMENT ._......... BUSINESS DEVELOPMENT i 7. Promote local, state, and federal programs and resources advancing economic and business development. 4 4 Promoted local, state, and federal programs and resources such as but not 'I limited to Small Business Innovation Research (SBIR) program,various Agriculture programs, Community Based Economic Development Agricultural Loan program, Economic Development Administration grants,Manufactures Assistance Programs, College of Tropical Agriculture and Human Resources, Small Business Administration, Office of Community Services Senior Farmer's Market Program, Opportunity Zone, Enterprise Zone,Food Safety Programs, Foreign Trade Zone,Housing and Urban Development Programs, and the Historically Underutilized Business (HUB) Zone when working with businesses. Collaborate to Advance Economic and Business Development Innovation 8. Administer the joint State/County Enterprise Zone program and increase business participation. Six new businesses were enrolled in the Enterprise Zone Program, and 60 businesses participated in the program during the year. 9. Re-designate the Kohala Enterprise Zone for another 20 years in the Enterprise Zone Program. Presentation was made to the County Council in support of Resolution No. 400- 19 that requested the nomination of the North Kohala Enterprise Zone for Re- Designation by the Governor. Subsequently the Council adopted Resolution 400-19 and Mayor Harry Kim sent a letter to DBEDT to request the Governor's approval. 10. Leverage and provide grant funding and/or technical assistance for collaborative projects that build I-Iawai`i Island's dominant, emerging, and highest paying industries and sectors. Efforts focused on building a knowledge-based workforce and industries utilizing science,technology, engineering, and mathematics. Collaborations occurred with the Hawaii Community College to develop a robotics, software, welding, electronics program; Hawaii Science and Technology Museum's Hawaii Explorations Expo and robotics workshops; Natural Farming; and funding was provided so that lava-locked farms were made accessible. Six Month Progress Report on Program Objectives for FY 2019-20 1 1 i i i i RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 11. Coordinate resources, services, and economic and workforce development strategies, initiatives, or projects with other government agencies and economic and business development organizations. Cost share funding was provided with the U.S. Department of Transportation to Mokulele Airlines for Essential Air Service of 12 nonstop round trips per week from Kamuela airport to Kahului airport. I Supported Cho Global Natural Farming that utilizes indigenous microorganisms rather than petroleum-based products in farming. Efforts include general support for ongoing education and research into efficacy of invasive plant and pest controls and the science behind microorganisms. Provided funding from the State Department of Agriculture to North Kohala Community Resource Center for a North Kohala Coqui Frog Control Project in support of agriculture,tourism,property values and the community's quality of life. Technical support was extended to the American Culinary Federation Kona- Kohala Chefs Association,which provides scholarships and equipment for Palamanui Community College and its members promote locally grown and raised agricultural products through the preparation of meals served to visitors and residents. 12. Improve household financial self-sufficiency and mobility by advancing workforce j development,through efforts to decrease household debt and expenses and increase household income and wealth, and by advancing inclusive growth and community- based economic development. i Funding support was provided to the Vibrant Hawaii Project to establish a network of multi-sector stakeholders to address Asset Limited, Income Constrained,Employed (ALICE)issues. This work is critical in that 61% of Hawaii County households are considered to fall within this category according to an Aloha United Way report. ' I Supported Going Home a program that assists individuals who were incarcerated re-enter the community by providing meeting facilities and technical assistance. I Six Month Progress Report on Program Objectives for FY 2019-20 12 I a I i RESEARCH & DEVELOPMENT ___ _ _ __.. . _ . w .r... pipp _.. M_ . . _. . _ ._- .. _x p BUSINESS DEVELOPMENT E Advocated for the Senior Farmers Market Program that provides $75,000 to local farmers and farmer's market vendors plus 1,500 low-income seniors with $50 coupons. G Assisted the Elderly Activities Division with a $750,000 grant from CBED for a Demonstration Social Transportation Program in Hamakua to acquire vans to provide transportation for seniors to Senior Centers, shopping, events and activities such as the Cherry Blossom Festival. Served as a member of the Hawaii County Economic Opportunity Council (HCEOC) Board of Directors, a Community Service Block Grant(CSBG) funded organization that helps low-income individuals and families. 13. Administer County Council Contingency Relief Fund grant contracts that are aligned with Departmental goals and objectives. Administered ten County Council Contingency Relief Fund Grants. 14. Administer the Soil and Water Conservation District grants to advance preparation of conservation plans that preserve essential land and water resources and ensure compliance with the Grubbing and Grading ordinance. Managed four Soil and Water Conservation District contracts totaling$356,000 to support the development of conservation plans for agricultural producers to meet Hawaii County's Grubbing and Grading Ordinance requirements. Six Month Progress Report on Program Objectives for FY 2019-20 13 i i 3 RESEARCH & DEVELOPMENT 1q; !q Immi'lonigal, 3 ENERGY ERGY I i i I 1. Collaborate with HELCO and private developers to implement renewable energy resilience projects for the County of Hawaii. There is progress on multiple fronts. Meetings with HELCO discussed the program to reduce the load consumption at multiple sites/facilities through energy efficiency implementation and on-site PV+Stored Energy(PVSE). The optimal PVSE system will account for the additional load generated by the vehicle fueling and charging infrastructure utilized by both public and government agency vehicles. The PVSE electricity could also be dispatched by HELCO for grid stability and power outages. There are several private developers interested in participating in this initiative. 2. Respond to energy dockets at the Public Utilities Commission(PUC)that may have significant impacts in the County of Hawaii. The response to the energy dockets has been impactful to ratepayers. The messaging from the County has been one of social equity. All ratepayers, especially the Asset Limited Income Constrained Employed (ALICE) population, should benefit from the advancement in renewable energy generation of electricity, including long-term stabilization or reduction in the cost of electricity. Such benefits would also be realized indirectly through the cost of water and wastewater treatment. In a separate docket,the PUC issued an interim decision and order denying HELCO an interim rate increase. The PUC footnoted the County of Hawai`i's testimony as a contributing factor in reaching this decision. 3. Identify and implement energy efficiency projects to reduce County energy expenses. a. Ensure that the County's procurement takes into consideration lifetime energy costs, including utilizing any rebates, incentives, or private partnerships available. The process to identify facilities/sites best suited for energy expense reduction is progressing. The initial evaluation did not have the actual dollar amount(s) being paid and the specific GIS location of the meter. There are many facilities/sites that have multiple meters that should be combined and analyzed as a single site, including those paid for by different departments. Therefore, analysis is currently being conducted by the GIS location of the meter(s) that are in the accounts payable system. This will provide the data required to develop the optimal target facilities/sites for energy efficiency projects. HELCO and Hawaii Energy are supporting this initiative. Six Month Progress Report on Program Objectives for FY 2019-20 14 RESEARCH & DEVELOPMENT ENERGY b. Collaborate with Hawaii Energy to implement Strategic Energy Management (SEM) strategies. As the analysis in 3a. above advances,Hawaii Energy's contributions will be elevated to finalize the strategic energy management roadmap. 4. Plan and implement renewable energy projects for the County of Hawaii with significant Return-on-Investment. a. Explore enhancement of the Lalamilo Wind Farm to increase the consumption of electricity generated by the wind farm and incorporate a storage component to allow more operational flexibility. The initial installation is still going through the optimization of the energy provided and the energy purchased by Department of Water Supply. b. Explore the development of an energy revolving fund with savings from efficiency programs,public-private-partnerships and performance contracting. i The establishment of an energy revolving fund will be explored in-depth and include the analysis of Strategic Energy Management and the value of the return on investments to the County made through private financing. Currently work is focused on the development of a request for proposals for performance contracting. i C. Explore the development of a self-sustainable renewable energy base emergency fuel source that is transportable and has extended shelf life. Wind,Photovoltaic (PV) solar,in-line hydro, anaerobic digestion,pyrolysis, and conventional gasification are being evaluated to produce a renewable energy generated fuel source. Currently the fuels being considered are hydrogen and methane. The expected outcome would be a blend of the various technologies in which production facilities are located across the island. Six Month Progress Report on Program Objectives for FY 2019-20 15 IRLESEARCH 7r7ir DEVELOPMENT '4 I ENERGY I 5. Collaborate with governmental and private partners on programs and projects aligned with energy goals. a. Support the expanded use of alternative fuel vehicles, including within the County's fleet. Act 144,formerly known as HB401,was signed into law on June 26,2019 and incorporated in the Hawaii Revised Statutes as Chapter 36-42. The law government agencies to enter into an energy savings contract with private partners for vehicles,vehicle fleet,fuel and charging infrastructure. The savings will be primarily in fuel cost per vehicle mile along with operations and maintenance. This financing tool has the potential to also the reduce the use of the County's Capital Improvement Project funding, as the private sector would make capital investments in the case of fueling and charging infrastructure. Discussions are on-going within the administration as to how to best explore this opportunity. b. Support the Mass Transit Agency in the acquisition and deployment of electric and hydrogen buses. Act 144, formerly known as HB401,was signed into law on June 26,2019 and incorporated in the Hawaii Revised Statutes as Chapter 36-42. The law government agencies to enter into an energy savings contract with private partners for vehicles,vehicle fleet, fuel and charging infrastructure. The savings will be primarily in fuel cost per vehicle mile along with operations and maintenance. This financing tool has the potential to also the reduce the use of the County's Capital Improvement Project funding, as the private sector would make capital investments in the case of fueling and charging infrastructure. Preliminary scoping work has begun to take advantage of this opportunity. c. Explore the use of byproducts of the West Hawaii Sanitary Landfill and wastewater treatment facility as fuel sources. The waste to energy fuel is,being analyzed considering land fill gas, wastewater sludge, anaerobic digestion,pyrolysis, and conventional gasification are being evaluated to produce a renewable energy generated fuel source. Currently the fuels being considered are hydrogen and methane. The expected outcome would be a blend of the various technologies in which production facilities are located across the island. Six Month Progress Report on Program Objectives for FY 2019-20 16 i 3 3 3 RESEARCH i MINIM ENERGY 1 3 s 3 i d. Support the expansion of the network of EV charging stations, vehicle-to-grid connections, and hydrogen fueling stations. Act 144, (formerly known as HB401), signed into law on June 26th,2019, and now in the HRS as chapter 36-42. This enables a government agency to enter into an energy savings contract with private partners for fuel and charging infrastructure. This will reduce the use of CIP funds. The fueling and 3 charging infrastructure will also be a result of the work being performed in objectives 1 and 3 above. 3 e. Support the development of innovative, low-cost, efficient transportation systems like transportation network, autonomous vehicles, and car sharing. I Act 144, formerly known as HB401,was signed into law on June 26,2019 and incorporated in the Hawaii Revised Statutes as Chapter 36-42. The law government agencies to enter into an energy savings contract with private partners for vehicles,vehicle fleet, fuel and charging infrastructure. Preliminary work has begun to address this opportunity for the County to 3 work with technology stakeholders to utilize County sites/facilities support other shared use mobility systems and equipment. 3 f. Support the refinement and implementation of energy-related General Plan and a Community Development Plan strategies. There have been meetings with the Recovery team and Planning department 3 to include renewable energy,load management, energy efficiency, and on-site PV+Stored Energy, (PVSE). 3 The optimal PVSE system will account for the additional load generated by the vehicle fueling and charging infrastructure utilized by both public and government agency vehicles. The PVSE electricity could also be dispatched by HELCO for grid stability, resiliency and power outages. i i j I I Six Month Progress Report on Program Objectives for FY 2019-20 17 IZESEARCH & DEVELOPMENT RESOURCE CENTER 1. Manage Data, Information, and Knowledge Systems. a. Develop and manage a data, information, and knowledge management system. • Maintain the Hawaii County Data Portal, a repository of quantitative data about and relevant to Hawaii Island. Continued supporting the Hawaii County Data Portal, developed by the University of Hawaii Economic Research Organization. The portal contains 206 indicators related to economic development, agriculture, construction, energy,tourism, and population. Data is viewable in table and trendline graphs, and downloadable in PNG and JPEG images, SVG Vector images, CSV and PDF. Immediate data analysis is available through the portal's "analyzer" feature. • Collaborate with the Department of Information Technology and other agencies to develop and maintain a Hawaii County Open Data platform. The Resource Center is currently in the process of developing the department's new website. Once completed, an Open Data concept will be developed in collaboration with the Department of Information Technology and conduct beta tests. • Maintain and expand a Hawaii County knowledge management system,that includes a library collection of printed and digital information, and a collection of qualitative or intrinsic knowledge. Continued maintenance of the County's physical library containing 1.,680 titles and in the process of digitizing those titles having no copyright restrictions into the online Librarika Catalog. Continued to use the department's database of research and reports in the department's Zotero academic document management system for internal use. The current catalog contains 2,306 titles. • Explore the feasibility of additional digital government platforms. Added a PolicyMap widget to the department's website. Demographic data can be viewed on the Information Resources webpage. Additional review on the use of data visualization tools such as Tableau and Microsoft PowerBI is underway. i i i i Six Month Progress Report on Program Objectives for FY 2019-20 18 I i RESEARCH & DEVELOPMENT .............. RESOURCE CENTER b. Provide data and referrals. • Provide easy access to data, information, and knowledge about and relevant to Hawaii Island. The Department has published a compilation of monthly economic statistics since 2000,which compares current year data with data from the previous year. This compilation includes data related to population, building permits, tourism,labor force,transportation, tax collection, and consumer price index. Monthly Economic Statistics are available, along with archives, on the department's website. • Assist the public and other agencies with data, information, and knowledge queries. i Responded to 118 requests for data, information, and business assistance during the period July 1,2019 through November 30,2019. 3 c. Develop and manage a Hawaii County research program. • Maintain a research framework, including style guides and templates for research requests and outputs. Completed the draft style guide and templates for the Department to use across program areas. Drafts are currently under review. • Develop and advance a research agenda that informs program and policy development for high-priority County issues, with a focus on output and outcome measures. No update to report. i • Monitor trends relevant to the County of Hawaii. i Continued the practice of monitoring trends relevant to the department's i mission and to the County and community by regular scans of professional organization websites, online literature searches and Listsery subscriptions. Findings are incorporated into the Department's knowledge management system for internal use and shared with staff and stakeholders when appropriate. Six Month Progress Report on Program Objectives for FY 2019-20 19 3 I RESEARCH & DEVELOPMENT ................. .... ,.. ,.�.,..... .. _w.._... _ ..�..>. «. ....,., ., a RESOURCE CENTER • Communicate trends and research findings, and make policy and program recommendations, as appropriate, based on learning and insights. Continued monitoring trends relevant to the Department's mission and to I the County and community through weekly scans of professional organization websites, online literature searches and Listsery subscriptions. Findings were incorporated into the Department's I knowledge management system for internal use. d. Collaborate to support programmatic monitoring and evaluation with indicator dashboards. • Support monitoring and evaluation of implementation of the Hawaii County General Plan in collaboration with the Planning Department and other agencies. i I This objective is pending availability of Planning Department staff to begin implementation. I 3 • Support the development of other indicator dashboards aligned with international,national, and state goals. I As part of active collaboration with Hawaii Green Growth, continued to coordinate with the development of the Aloha+ Challenge Dashboard and, by extension, achievement of the United Nations Sustainable Development Goals. Began collaboration with the Hawaii Data Collaborative, a project of the Hawaii Leadership Forum intended to measure indicators of well-being in Hawaii. 3 • Explore the feasibility of Hawaii County utilizing Performance Management Indicators. I 1 3 Began researching current initiatives nationwide and examples of best practices to develop a feasibility study. 3 3 3 '3 43 I 3 3 Six Month Progress Report on Program Objectives for FY 2019-20 20 i RESEARCH EL E _..w�. .0 . _ . ..� ..._._ x __ _ �w._ _._ ......... _ . ._.. RESOURCE CENTER e. Coordinate the Hawaii County 2020 Census Participant Statistical Area Program (PSAP). Conducted stakeholder agency meetings to discuss delineation of the four Statistical Census Geographic Boundaries included in the PSAP: Census County Divisions, Census Designated Places, Census Tracts, and Census Block Groups. In close collaboration with the Planning Department, submitted recommended changes in Census Designated Place delineations through the Geographic Update Partnership Software program. A Census review of the County's recommendations is expected to be complete by the end of 2019, opening a new cycle of final boundary review at the beginning of 2020. 2. Collaborate to Advance Innovation a. Advance Collaboration. • Develop and maintain a Customer Relations Management system for internal departmental use. The Resource Center maintains a comprehensive database of stakeholder contact information. A Customer Relationship Management system is in development to ensure privacy controls and proper uses of this information. The Department will not share the database outside of its purview. • Develop and maintain a comprehensive and current directory of industry contacts,programs, and resources. The Resource Center maintains a comprehensive directory for use by department staff. b. Advance Communications. • Manage the Department of Research and Development's web pages and public documents. Continued managing and updating the Department's web pages and public documents. Currently working with the County's vendor on the design of the new site and subpages. Six Month Progress Report on Program Objectives for FY 2019-20 21 !i I 4 i4 RESEARCH & DEVELOPMENT I RESOURCE CENTER • Manage the Department of Research and Development's social media platforms. The Resource Center has not yet engaged in social media pending development of a communications plan and procedures. • Collaborate with other agencies to maintain guides for navigating procurement,permitting, licensing, and other business-related services in Hawaii County. Served on the multi-agency EnerGov Executive Committee which is guiding the development of the County's new online permitting system. Facilitated private sector participation as testers prior to the official launch. Contracting, architecture, and development professionals from the Kona-Kohala Chamber of Commerce are testing the system for quality assurance. Collaborate with other government agencies and economic and business development organizations to host outreach events like Business Action Center Days. Continued the partnership with the Department of Commerce and Consumer Affairs (RCCA) by hosting Business Action Center(SAC) Days each month in Hilo and Kona. During the period July 1,2019 through November 30,2019,this collaboration served 72 businesses with business registration assistance and development consultation. Without this service,Hawaii Island businesses would be limited to conducting business online or by telephone. The DCCA has curtailed the BAC program starting January 2020, and will stop providing this service in West Hawaii. Continued participating in monthly meetings with a business development stakeholder group to discuss trends and to frame collaborative responses to immediate needs. Subjects explored included I disaster recovery for the business community, improving access to capital,improving permitting processes for small business owners, Opportunity Zone outreach,improved value-added mechanisms for export, and Hawaii Island branding for a Made in Hawaii Island Festival. t i a Six Month Progress Report on Program Objectives for FY 2019-20 22 I 3 I i RESEARCH ., .RESOURC� - E CENTER i c. Advance Innovation. • Support public and private sector initiatives that examine innovative ways to approach issues that affect quality of life—economic, social, and environmental—on Hawaii Island. Continued providing data assistance to Vibrant Hawaii Island, a multi- sector collective impact initiative focused on alleviating poverty. • Adapt innovation, program development, and impact frameworks, including specific outputs and outcomes, for use by the Department and its partners. No update. Currently under development. I 3 d. Advance Balanced Development • Coordinate County of Hawaii cross-agency initiatives focused on balancing the environment, community, and economy. Continued serving as the de facto sustainability office for the County and coordinating cross-agency initiatives focused on balancing the environment, community, and economy. Initiatives include the State Greenhouse Gas Sequestration Task Force and the State Hazard Mitigation Forum. • Collaborate with local, state,national, and international networks focused on balancing the environment, community, and economy. Continued collaborating with representatives from the sustainability offices of each of the other three counties in Hawaii on issues including energy,transportation, climate change and resilience. Maintained a working relationship with Hawaii Green Growth initiative that connects with a network private and public partners to initiate Hawai`i's 2050 Sustainability Plan. Participation in the Greenhouse Gas Sequestration Task Force to establish a framework for a carbon offset program. i Six Month Progress Report on Program Objectives for FY 2014-20 23 i M I E { RESEARCH & D _,,. ,,,.. .,...._..... .. ...... _ _.. ..__., ..... ........ ......._. _,v...,-.. ,.._..,_. ..,...,...... ..._.._.. ....,, ... RESOURCE CENTER • Prepare for the 2020 update of the Hawaii County Comprehensive Economic Development Strategy(CEDS). Awaiting the State Department of Business,Economic Development and Tourism's Office of Planning to begin the Statewide CEDS update process. The Department's Disaster Economic Recovery Plan still in process will inform and assist in Hawaii County's portion of the Statewide CEDS. e. Collaborate to achieve local, state,national, and international targets for achieving climate change mitigation and adaption goals. • Develop and monitor a community greenhouse gas (GHG) inventory for Hawaii Island. Continued work on GHG inventory and forecasting models based on the 2015 GHG baseline inventory finished in Fiscal Year 2018-19. a • Set near- and long-term targets to reduce GHG emissions on Hawaii Island. No update. Once the forecasting models are complete,targets will be established that meet or exceed the state mandate to achieve 100% renewable energy and net zero emissions by 2045. • Develop and implement a climate action plan aligned with the County's GHG targets. No update. The Department will develop the Climate Action Plan in close coordination with other agencies and community partners once the targets are established. • Collaborate on the development and implementation of plans for the County of Hawaii climate change adaptation. Continued collaboration with Civil Defense Agency and the Planning Department to include a Climate Adaptation Plan as part of the 2020 update to the Multi-Hazard Mitigation Plan. Six Month Progress Report on Program Objectives for FY 2019-20 24 3 I RESEARCH & DEVELOPMENT I <.... ......... .... .._.,., .... ...._...... .,,..,_..._ _., ... RESOURCE CENTER I 3. Advance Innovation in Funding and Financing. 3 a. Manage grant research services available to other agencies and the public. The Department offers free access to its GrantStation membership account to any organization or resident in Hawaii County. GrantStation gives grant seekers the ability to find grant opportunities through GrantStation databases and develop winning proposals through GrantStation's grants strategy planning resources, and grant writing tutorials. The Resource Center reviews new federal funding opportunities on a daily i basis and refers relevant programs to agencies and partners. I i b. Recommend funding opportunities. • Identify and recommend strategic funding and financing opportunities for the County of Hawaii and for collaborative programs. x The Resource Center reviews new federal funding opportunities for the County and its partners daily. Identified and recommended the Economic Development 3 Administration's Disaster Supplement funding for projects led by the Planning Department and the Department of Environmental Management, and the Environmental Protection Agency's Environmental Justice Collaborative Problem-Solving grant program to the Kilauea Recovery Team. • Seek opportunities to leverage funding with other agencies, foundations, philanthropists, impact investors, and other public and private entities. j 3 1 The Resource Center has actively monitored and continues monitoring funding opportunities that the department can leverage to finance projects to assist the County. Six Month Progress Report on Program Objectives for FY 2019-20 25 RESEARCH EL T RESOURCE CENTER 3 3 c. Leverage and provide grant funding and/or technical assistance for collaborative projects that advance balanced development. 3 Provided Innovation Grant funding to support the Waikoloa Dry Forest Initiative for its Community Forest Days program. This program integrates an educational program with volunteer service to promote sustainability and stewardship of island native ecosystems and deepen the connection between communities and nature. Volunteer service activities will include native seed collection, native tree planting and invasive species management. The program projects planting 500 native trees, collecting 10,000 native seeds, and controlling invasive species within 15 acres of restoration area. I I I s3 i 1 i 3 3,3 i I i J 3 i , i 3333 I 3 I 3 3,3 I I I 3 5 3 S Six Month Progress Report on Program Objectives for FY 2019-20 26 3 I 3 i i I I RESEARCH & DEVL E i FILM 1. Strengthen and preserve Hawaii Island communities and natural resources as outstanding film location by maintaining an active online presence and locations information, and through strategic marketing and meetings with industry professionals, in collaboration with GVS and other industry partners. a. Maintain the film program website with current content. The Film Office website is regularly updated with pertinent news stories promoting Hawaii Island locations,film industry events and opportunities. b. Maintain the film program social media presence on Facebook, Twitter and Instagram with current content for promotion and networking. All the Film Office social media platforms are updated several times weekly with current content including interacting and sharing of partner content- not just from the film industry-but including the broader creative industries as well. c. Using the LocationsHub tool, update and expand the photo library to include at least five new albums to market and share. Currently, one new location has been added to the LocationsHub tool. d. Place targeted print and online advertising in relevant industry Publications to highlight Hawaii Island's unique and diverse locations and competitive financial film incentives. Advertising was placed in the Creative Handbook, a film industry publication, both in print and online,highlighting Hawaii Island's locations and state tax incentives. Print and online ads were also published in program materials for the American Film Market and Focus International Production shows. 2. Support local and incoming film and other creative economy projects by advising on licensing, locations, crew identification, and other project-specific factors and by publishing related guides and directories, in collaboration with permitting agencies and the DBEDT Creative Industries Office. i Six Month Progress Report on Program Objectives for FY 2019-20 27 i I RESEARCH FILM i a. Support and/or attend at least four festivals, conferences or trade shows to promote the creative economy on Hawaii Island and provide networking opportunities for those industries. The program specialist participated in four festivals/tradeshows and provided financial support was provided in the form of a grant to the Hawaii International Film Festival. b. Provide "on-island" support and resources, including by not limited to, permitting, industry referral and support services to creative industry professionals. j A total of 104 inquires that required either permits,permitting information or support for industry professionals and productions. j c. Maintain a comprehensive and current directory of creative industry contacts and local production resources. Frequent updates were made to contact and resources directories both on the film office website and for mailing lists covering the film industry and wider creative industries. d. Support, facilitate and/or participate in four scouting tours or meetings with creative industry professionals including location scouts,producers, studio executives and independent filmmakers. The program specialist met with seven executives/producers/filmmakers to discuss projects on Hawaii Island. 3. Develop local creative industries by advocating for tax incentives; through workforce development, incubators, and accelerators; and by supporting local events and the development of a multi-purpose creative economy facility, in collaboration with the HTDC, GVS,Na Leo, the DBEDT Creative Industries Office, other government agencies, and economic and business development organizations. Six Month Progress Report on Program Objectives for FY 2019-20 28 i a f I $!i i I RESEARCH & DEVELOPMENT FILM a. Coordinate resources, services, and industry development strategies with public, private and government organizations and support programs and initiatives consistent with statewide creative economy initiatives. Seven programs and events were promoted and supported including the Hawaii Film and Entertainment Board,Film Offices of the Hawaiian Islands, Creative Labs Hawaii,the Aloha Theater,the Palace Theater,the Kahilu Theater,the Hawaii Performing Arts Festival, and Honua Studios/GVS. This support included extensive social media and online advertising, grant funding, and attendance/participation at events and meetings. b. Leverage and provide grant funding and/or technical assistance for collaborative projects that build Hawaii Island's creative industries. Provided grant funding and/or technical assistance to the Hawaii International Film Festival held at the Palace and Aloha Theaters, HawaiiCon at the Sheraton Kona Resort and the Made in Hawaii Film Festival at the Palace and Aloha Theaters. I Six Month Progress Report on Program Objectives for FY 2019-20 29 I I RESEARCH & DEVELOPMENT pp, IMMIGRATION 1. Proactively deliver information about immigration, citizenship and the naturalization process to immigrants and to prospective and new citizens. a. Expand network of partners supporting immigrants. Provided mini-information sessions to constituents on how to complete various immigration forms and reviewed applications for naturalization and green card on a daily basis. Participated in a webinar with US Citizenship.and Immigration Services (USCIS) on digital Freedom of Information Act(FOIA) Immigration Records System, a system that allows users to submit and track FOIA requests and receive documents digitally. The process saves time,improves efficiency, and reduces potential errors that can occur with manual handling of paper. i Attended the Department of Homeland Security/United States Citizenship and Immigration Services quarterly stakeholders' meetings in Honolulu to keep abreast of new and amended immigration laws,procedures, and programs. Attended a webinar on legal documents that citizens of Federated States of Micronesia, Republic of Marshall Islands, and the Republic of Palau need to live,work and/or study in the United States. The webinar also covered the REAL ID Act and the Employment Authorization Document. Partnered with the National Society of the Daughters of the American Revolution (DAR) and presented the DAR Americanism Medal for naturalized citizens who demonstrate leadership,trustworthiness,patriotism, and service to their community, especially in helping their fellow immigrants obtain US citizenship and become good citizens of their adopted country. Assisted the Office of Language Access by organizing a Language Access— Cultural and Linguistic Competency training for State and County employees and service agencies who provide direct services to/or may encounter Limited English Proficiency individuals. Continued to provide immigration information and answers to immigration related issues and questions raised by government agencies, service providers, employers and workers in both Kona and Hilo. Six Month Progress Report on Program Objectives for FY 2019-20 30 i SEA ENT IMMIGRATION 2. Expand partnerships supporting immigration and citizenship. I a. Make presentations to community groups and other networks on immigration issues. Provided information on immigration and related issues to Department of Motor Vehicles and Social Security Office to better serve immigrant clients. Provided public benefit information available to immigrants to health service providers and government agencies on Hawaii Island. Participated in the Pacific Youth Empowerment for Success (PacYES)with the Office of the Prosecuting Attorney,MU-BI (Micronesians United-Big Island),UH-H, and Department of Education. PacYES is aimed at motivating, inspiring and informing high school students of Pacific Island ethnicities about career opportunities, college readiness, and community readiness. Helped organize an Affordable Care Act Enrollment for Pacific Islander migrant with the Big Island Kokua Service Program and West Hawaii Community Health Center. b. Work with consular offices to provide outreach services in Hawaii County. Immigration Information Office, in collaboration with the Philippine Consulate Office in Honolulu provided consular services to over 200 Filipino citizens; answered questions and concerns on matters related to immigration and consular services in Hilo. Assisted the Mexican Consulate Office in San Francisco organize a consular outreach in Kona providing consular services such as passport renewal; notary services; authentication of documents; and answered questions and concerns on matters related to immigration and consular services. Continue to be the liaison for citizens of the Marshall Islands, Federated States of Micronesia, and Republic of Palau with the Consulates on Oahu. Assist with renewal of passports,I-9 issues, birth certificates, obtaining documents, travel documents, etc. Six Month Progress Report on Program Objectives for FY 2019-20 31 3 i 7 3 I I 3 I i 3 i 3 I 3 j This page intentionally left blank i a r I i 1 i I 3� I 3�3 I i 1� I RESEARCH & DEVELOPMENT qpl _pql 1,11"'MEMMMENx.. AGRICULTURE 1. Develop and support opportunities to expand the market for Hawaii Island products, value added/post-harvest agriculture-based products and facilitate private-public partnerships for extension programs, agricultural research and infrastructure. Support funding for seven promotion and marketing programs that feature Hawai`i's ornamental foliage, floral, potted orchid, locally grown meats, vegetables, fruits and coffee. The ornamental projects reach out to the local, national and international audiences by bringing in buyers, hosting trade shows and updating industry websites with new cultivars. The local beverage and food industries are working to educate residents on coffee, cacao, produce and livestock production and garner understanding how food is produced and how it can be prepared to increase consumption. Support funding for seven programs to educate producers,youth and community members on invasive species, agricultural techniques, cultivation and basic production information. Livestock producers will be trained to perform artificial insemination to improve the genetics of herds. Taro producers will learn how to breed taro hybrids to increase the genetic diversity and to fill more growing and market niches; and a speaker was brought in to discuss the cultivation of exotic fruit trees. Youth education programs include an agricultural mentoring program with local producers to increase the local produce in the school lunch program in North Kohala and delivery of agricultural curriculum in 29 elementary and intermediate school classrooms. The local ulu industry is growing, and the Ulu Cooperative is reaching out to growers and potential growers to educate them on the cultivation methodology to increase their yields,thus, resources were provided to support the efforts. GoFarm is a state-wide agricultural education program that has recently started on Hawaii island. The students learn about agriculture through classroom and practical experiences. GoFarm has moved its program closer to Hilo with R&D's support. The opportunity to export Sharwil avocado,the growing interest in cacao for chocolate production and the increased prices for macadamia has created a demand and shortage of avocado, cacao and macadamia trees; thus, support was extended for a series of workshops for producers to learn four methods of grafting for optimal selection of varieties and operational needs as replacement for dead trees and to increase the size of commercial orchards. Research on seed production for six varieties of locally grown vegetables will help to increase farmers and home producers' knowledge and capacity to save seeds and increase the production of locally adapted seeds. A new seed saving Final Status Report on Program Objectives for FY 2018-19 1 RESEARCH & DEVELOPMENT AGRICULTURE and production curriculum will be developed for farmer training programs and presented at two public workshops in east and west Hawaii, and an online newsletter will enhance public outreach. i Working with the Agricultural Theft Investigator and the IT Department to develop an app for producers and vendors to establish a digital paper trail to discourage agricultural theft, monitor production, and trace back for food `i safety. i 2. Support Little Fire Ant/invasive species research/extension project(s)that impact commercial agricultural industries. 4 Support was extended to research the development and efficacy of a gel bait to kill Little Fire Ants (LFA) using organic certified pesticides to help organic I producers appropriately combat this harmful pest. Also, a technician position was supported to educate the public and producers on controlling LFA in West Hawaii. r I Research is being conducted to determine the suitability of several species of fir and conifers to be grown at mid to low elevations to reduce the number of live trees brought in for the holiday season. The imported trees increase the risk of j invasive species entering and becoming established in Hawaii. i Funding was provided to support research to determine the spread of the Two- j Lined Spittle Bug in West Hawai`i's pastures and integrated pest management j methodology. 3. Maintain the County's agricultural website with up-to-date and useful information for a wide range of agricultural interests. i The website is updated as new announcements of educational workshops, invasive species, disaster assistance and other pertinent agricultural information becomes available. Website is reviewed every two weeks to remove old information. The County is in the preliminary design phase for its new website which will include information important to the agricultural sector. i Final Status Report on Program Objectives for FY 2018-19 2 RESEARCH & DEVELOPMENT AGRICULTURE 4. Explore and support new and/or alternative opportunities for economic development for commodity growth. Support for the program development of ulu and the Ulu Cooperative,which is providing training and technical assistance to prospective, new and established farmers and conducting product promotion and marketing to expand public awareness and consumer demand of the fruit. Provided technical assistance for the resurgence of Sharwil avocado exports to the mainland. A commercial entity has installed a certified pack house and is registering producers to be certified to ship to the mainland. 84,700 pounds of Sharwil avocadoes were successfully shipped to the mainland, and the pack house operator is planning to expand into new markets and shipping capacity. Support for the floriculture and nursery industries was provided with the selection of four native Hawaiian plants for development as local cut foliage, potted and landscape plant sales. This initiative may reduce the importation of plant material and the risk of invasive pest introductions. Response and recovery efforts related to the Kilauea eruption included: assistance with the Displaced Worker grant outreach to help impacted businesses and employees; exploratory efforts to identify land for displaced orchid and papaya producers; research sources and methodology to produce "Rainbow" papaya seeds and cuttings as the industry faced a shortage of papaya seeds; researched tree and crop values for agricultural insurance and tax losses; and coordinated and collaborated to identify other state and federal resources to support land clearing, infrastructure and meet other general needs of the agricultural sector. 5. Support the implementation of two elements in the Hawaii County Agriculture plan. Section III A. Communication, (1)Hawaii County Agricultural website. The website is being updated as new announcements and events are identified. Due to the Kilauea eruption, notices for State emergency loans,Real Property Tax FAQs on properties affected by the eruption and free services for producers were posted on the website. Section III C. Food Self Reliance and Food Security. Funded Kokua Harvest Gleaning Initiative pilot, a new food access and waste prevention project in Final Status Report on Program Objectives for FY 2018-19 3 RESEARCH & DEVELOPMENT ----------I -1111111ppill"pipp AGRICULTURE partnership with The Food Basket. This project links fresh produce that would otherwise have gone to waste with volunteers to harvest and then distributes to families in need across the island. Section III D. Marketing and Promotion, (3) Promotion Programs. Support for seven programs at the local, national and international level to assist the local agricultural industries to promote and market their products. The programs cover local food, ornamental foliage and floral products. Section III E. Education, (1)Worked with DOH SNAP-Ed to support Farm to Keiki preschool garden program that supplies curriculum, basic gardening materials, and a support network to every early childhood education provider on the island. Section III G Water, (3)Agricultural Water Systems. Extended contract with Olson Trust to 2021 to redevelop three systems/tunnels in Ka'd . A Conservation District Use Application and the need for construction permits, a topographic survey and management changes caused delays and a loss of focus on the project. Section III K. Research, (1) Funding. Supporting research into native Hawaiian plants for the nursery industry; grafting methods best for macadamia nut, avocado and cacao; and Taro Leaf Blight disease resistance and breeding methods for taro. Support for trials to screen the performance of several "Christmas" tree varieties for performance at mid and low elevations. Support for research into the seed production of six local flowers and vegetables and the nutritional analyses for two products grown from the local seeds. Final Status Report on Program Objectives for FY 2018-19 4 RESEARCH & DEVELOPMENT ........... pp_.............. TOURISM 1. Increase the reach of the annual Hawaii Island Tourism Marketing Plan through advertising and promoting direct air service to Hawaii Island, increasing Conventions, Meetings and Incentives (CMI) bookings, and increasing outreach to Kama'dina visitors, and targeted international and niche markets. The contract with the Island of Hawaii Visitors Bureau (IHVB)was executed, and the marketing plan has been developed. Related activities included: 1) Targeted International and Niche Marketing support was provided at two events in Tokyo and Las Vegas in December with 50 wholesalers, airlines and destination management companies in attendance, and a special event for the Vice Council General of Tokyo was coordinated with Hawaii Island delegates; and 2) two inaugural flight events were supported in December including Alaska Airlines' Sacramento to Kona flight, and Hawaiian Airlines Olelo Flight to Kona. The following initiatives were completed from January—December: 1) IHVB Partner showcase that targeted the US southwest region; 2) Inaugural flight support for Southwest Airlines in March; 3) Kama'aina Campaign and Pono Pledge support that included television shows and advertisements and logo items, as well as the launch of the Kama'5ina Offers webpage; 4) Mahalo Money program through which 19 groups booked and is projected to generate 14,801 room nights and$8.5 million in room revenue and food and beverage; 5) On-Island FAMS targeting the China market; and 6) Sports Marketing through Powerman Duathlon,American Cup Golf Invitational and the AmerAri Intercollegiate Golf Tournament. 2. Support at least 20 festivals/events and projects that build community, conserve natural resources, promote economic development, and improve the visitor arrival experience through the annual Hawaii Tourism Authority (HTA) Community Enrichment(CEP), Mikulu Ola(cultural) and the Aloha 'Aina(Natural Resources) Programs, and the Research and Development(R&D) Economic Development Grant. A total of six department Innovation Grants were awarded to support tourism promotion. During 2018 quarters three and four, 18 programs were evaluated. Final Status Report on Program Objectives for FY 2018-19 5 RESEARCH & DEVELOPMENT _....... TOURISM For calendar year 2019,28 programs were awarded funds through the Hawaii Tourism Authority Community Programs including seven Aloha `Aina , six Kakulu Ola , and 15 Community Enrichment to support community driven product development, culture and natural resource conservation. The evaluation schedule will be set up and submitted as a deliverable for the 2019 HTA MOU with the County. In addition,two 2019 contractor meetings and two information briefings were convened in Hilo and Kona to provide information and technical assistance to community groups and nonprofits island wide. During 2019 quarters one and two,27 Hawaii Tourism Authority Community Programs 2019 were evaluated. Outreach and technical assistance were also provided to community groups island wide to support the development of programming, identify funding sources and apply for grants. 3. Support at least five opportunities, by June 2019,that: • Build capacity of HTA CEP, Kukulu 01a ,Aloha`Aina, and R&D award recipients and visitor industry stakeholders to sustain quality and community/culturally appropriate programs,products and services, and encourage "pono practices". The Pono Pledge Campaign was launched in September 2018 in an effort to promote responsible tourism on Hawaii Island. To date,3,197 individuals have taken the pledge. HTA Ho`okauiike funds were secured to implement an interpretive signage program to educate visitors and residents on Hawaii Island's places and j people, and share safety information at target locations that are culturally j and historically significant, highly utilized and have safety concerns. However,the procurement process has been delayed on HTA's part. A professional services contract was executed in March 2019, and the following has been completed: research, identified locations of signs and sign placement, designed and mocked up sign designs, and required permitting. The project timeline was changed to be completed by December 2019. In partnership with Na Leo Hawaii, the Youth Capacity Building Project was developed to provide ten selected high school students the opportunity to develop three television commercials for the 2019 Merrie Monarch Festival (Aloha, `Ohana and Mo`olelo themes), and a mobile app tour that included audio stories of the ahupa`a where Fissure 8 is located in Puna, as well as various locations in Hilo and Kona. Final Status Report on Program Objectives for FY 2018-19 6 RESEARCH & DEVELOPMENT .......... TOURISM In partnership with Island Breeze Culture and Business Apprentice Program,the Hawaii Island Fashion Initiative was developed to identify talent and assets on the island, offer opportunities for local fashion designers to build capacity, showcase their work to residents and visitors,and to realize their potential to pursue fashion related careers in Hawaii. Three local young adults were mentored, and their artwork was showcased at the Hawaii Island Pacific and Asia Cultural Festival in May 2019. The mentor and mentees also conducted five presentations at Kealakehe and Honoka`a High School Fashion Clubs, and at special events in Japan. In partnership with the Volcano Art Center,the Creative Arts at Ni`aulani was developed to provide residents and visitors with activities that focus on Hawai`i's unique cultural heritage, community character and natural resources. These activities also blend visual arts that connect participants with the energy of Hawaii Island's volcanoes and cultural protocol. • Support efforts to assist local businesses to better connect their products, services and activities to visitors and the industry. The Experience Volcano Press Event and two follow up community meetings were supported in May, September and December. Strengths,needs and opportunities were identified. The group actively continues their social media campaign, as well as work together to address the County's new vacation rental ordinance. Three meetings were coordinated to support the Hilo Airport Visitor Center and Downtown Hilo Special Events projects. The Hilo Airport Manager is finalizing the budget and Hilo DIA leadership is identifying funding needs and grants. Support will continue to develop community-based products that will be marketed to visitors. The Dislocated Worker Grant Community Meeting in Volcano was supported to address the impacts of the Kilauea eruption. In partnership with Eric Kapono, the Ho`okipa Network Planning process was initiated and the first convening will be held in the Fall of 2019. The purpose is to grow community and place-based tourism on Hawaii Island by using a network approach that involves a diverse range of community, public and private sector partners to identify, support and promote community driven programs and products. Final Status Report on Program Objectives for FY 2018-19 7 RESEARCH & DEVELOPMENT .2. p! _ OURIS • Support efforts that address community needs and natural resource conservation. During and after the Kilauea eruption activities, significant effort was invested into lava viewing planning which included meetings, drafting of proposals/scopes/budgets, site visits and community meetings. The purpose was to develop a program that provided safe and affordable viewing access to the recent lava flow,minimized community impacts, and support opportunities for impact on local businesses. No definitive program has been executed due to initial hazards and the subsequent cession of the eruption. "`®liana Talk-Story" sessions were facilitated with over 100 people in Volcano Village, Seaview Estates and Kea`au, focused on the impacts of the Kilauea eruption and the community's vision for the future. Two meetings were convened with Parks and Recreation to develop a safety and security program that would be funded by the HTA. Support will continue to be provided to address resident and visitor safety issues at county parks. • Support training and integrated programs on Native Hawaiian culture and history. Partnered with the Native Hawaiian Hospitality Association to provide two workshops in Hilo and Kona on HTA and its resources,Ho`okipa and cultural values. Eighteen visitor industry stakeholders attend these sessions. Workshops on Ho`okipa,Hawaiian leadership and Mo`olelo are being planned in the Fall 2019 that will target community groups in Puna, as well as to visitor industry stakeholders such as the resorts,tour operators and festivals and events. The purpose of these trainings is to build community capacity to: learn the foundational cultural values of leadership, develop communication strategies on the stories of their places, and appropriately share the stories with others. • Support resident/visitor safety efforts. A contract with Visitor Aloha Society of Hawaii was executed and 800 Hawaii Island visitors who were impacted by adversity,which includes crime, medical emergencies and death,were served by the program. Final Status Report on Program Objectives for FY 2018-19 8 4 RESEARCH R'pDEVELOPMENT W BUSINESS DEVELOPMENT 4 t Advance Economic and Business Development Knowledge 1. Monitor trends in economic development, business, and household finance, and research related opportunities and challenges for Hawaii Island. Continuously monitored trends in economic conditions,business opportunities, and household financial conditions. For example,unemployment has declined for a decade but is rising; economic growth has slowed; housing costs continue to rise; younger generations are leaving the state; and the population is aging. 2. Communicate trends and research findings and make related policy and program recommendations, as appropriate, based on learning and insights. Information on trends projects,technical assistance and references provided to businesses and the creation of new projects include such as the demand for food produced more naturally and locally; the expansion of a knowledge based society; increasing entrepreneurial businesses; the economy enables families to live,work and play meaningfully; natural resources used responsibly and respectfully; increased emphasis of STEM in businesses and workforce development; increasing use of alternative energy; activities to address climate change; respect for the local communities and culture; and the opportunities and challenges that come with change are utilized in work with businesses. 3. Build the local,national, and international reputation and exposure of Hawaii Island, its businesses, and its products. a. Maintain industry and program web pages with current content. Provided content for the industry and program web page. b. Maintain the industry and program social media presence with current content for promotion and networking. Currently the Department does not engage in social media. However,it may be implemented in the website development that is occurring. 4. Engage,recruit, and host industry visitors to raise the profile of the Island and attract business. Routinely attended relevant business events such as the MIDPACIFIC Conference,Hawaii Food Manufacturers Association,ACF Kona Kohala Chefs Association,Japanese Chamber Events,Hawaii Island Chamber of Commerce Final Status Report on Program Objectives for FY 2018-19 9 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT Events,Akamai Program Project Presentations, Office of Mauna Kea Management events, and SBA seminar and events. Met with people planning to develop a new business and/or further develop their business. 5. Identify and Promote Economic and Business Development Resources Continuously identified and promoted economic and business development resources to business seeking information and assistance via the telephone, email, one-to-one conversations, at events,workshops, and seminars. Provided grants to explore innovative ideas and business development possibilities such as funding of a project to increase the declining levels of`6pelu (mackerel scad)fishery, an economically and culturally significant seafood in Hawaii; a project that that supports, educates and encourages entrepreneur business development; an innovative training opportunity for trainers to refine their content and presentations through coaching, mentoring, and evaluations; and a project to improve household financial self-sufficiency through creative enterprises and related workforce. 6. Maintain directories of industry contacts and resources. Directory of industry contacts and resources was kept current. 7. Support and/or attend industry meetings, workshops, festivals, conferences, or trade shows. During the year attended industry meetings,workshops,conferences and events such as Hawaii Food Manufacturers Association,ACF Kona Kohala Chefs Association,Japanese Industry Chamber of Commerce,Hawaii Island Chamber of Commerce, Cho Global Natural Farming,Department of Business Economic Development HiStep Program,HiPlan, Robotics and Artificial Intelligence Conference in Japan. 8. Provide support and resources to industry professionals, including but not limited to permitting,referral and support services. Provided a pipeline of businesses with technical assistance, leads to resources and support services, information and data appropriate to further development. Examples include an agricultural producer working to create a value-added product; several producers requested assistance with marketing of products; Final Status Report on Program Objectives for FY 2018-19 10 RESEARCH DEVELOPMENT n.___ __.. _ ..... BUSINESS DEVELOPMENT businesses requesting information on the new Opportunity Zone Program; and many interested in developing a new business on Hawaii Island and looking for guidance. 9. Promote local, state, and federal programs and resources advancing economic and- business ndbusiness development. Promoted local,state, and federal programs and resources such as but not limited to SBIR,USDA, CBED,EDA,MAP,Minority Women's Business Opportunities, Opportunity Zone,Enterprise Zone, and the HUB Zone when working with businesses. Collaborate to Advance Economic and Business Development Innovation 10. Administer the joint State/County Enterprise Zone program and increase business participation. ' Ten new business enrolled in the Enterprise Zone Program, and 60 businesses participated in the program during the year. s 11. Leverage and provide grant funding and/or technical assistance for collaborative projects that build Hawaii Island's dominant, emerging, and highest paying industries and sectors. Managed four Soil and Water Conservation District contracts totaling$356,000 to support the development of conservation plans for agricultural producers to meet Hawaii County's Grubbing and Grading Ordinance requirements. 12. Coordinate resources, services, and economic and workforce development strategies, initiatives, or projects with other government agencies and economic and business development organizations. a. Contribute to the Comprehensive Review of the Hawaii County General Plan. Since meeting with Planning Department staff in late 2017 and early 2018 and contributing to the draft Economic section of the General Plan at that time, there were not additional opportunities to contribute to the Review. Final Status Report on Program Objectives for FY 2018-19 11 i RESEARCH & DEVELOPMENT r BUSINESS DEVELOPMENT I b. Support implementation of the Hawaii County Community Development Plans. Supported a range of projects and programs prioritized in the Community i Development Plans, including promoting Enterprise Zone benefits, supporting food and agriculture projects, and collaborating to advance workforce development. s c. Prepare for the 2020 update of the Hawaii County Comprehensive Economic Development Strategy(CEDS). I Provided input and assistance to the Economic Recovery Plan that will be used for the 2020 CEDS update. d. Support other public and private sector initiatives. i A coordinated group of government,business and aerospace leaders working to develop a multi-purpose manufacturing facility within the Foreign Trade Zone that may serve the astronomy, agriculture,science and technology sectors and as a college laboratory. I Cost share funding was provided with the U.S. Department of Transportation to Mokulele Airlines for Essential Air Service of 12 nonstop round trips per week t from Kamuela airport to Kahului airport. Supported Cho Global Natural Farming that utilizes indigenous microorganisms rather than petroleum-based products in farming. Efforts include general support for ongoing education and research into efficacy of invasive plant and 4 pest controls and the science behind microorganisms. Technical support extended to the American Culinary Federation Kona-Kohala Chefs Association,which provides scholarships and equipment for Palamanui Community College and its members promote locally grown and raised agricultural products through the preparation of meals served to visitors and residents. Provided background and input into the development of an environmental assessment for a proposed Small Satellite Launch facility in East Hawai'i. Final Status Report on Program Objectives for FY 2018-19 12 i RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 13. Recommend and support innovation to build a diverse, stable local economy that complements and is in balance with the Island's ecology, community character, and cultural heritage and that improves household financial self-sufficiency. Efforts focused on building a knowledge-based workforce and industries utilizing science,technology, engineering, and mathematics. Collaboration with the Hawaii Community College to develop a robotics, software,welding, electronics program; an Energy Science Program at UHH Hilo; Hawaii Science and Technology Museum's Hawaii Explorations Expo and robotics workshops; Natural Farming; development of a small satellite launch facility in the Puna District; and overall sustainable businesses. 14. Administer County Council Contingency Relief Fund grant contracts that are aligned with Departmental goals and objectives. Nine Council Contingency Relief Fund grant contracts were processed for a total of $35,650. i i i i Final Status Report on Program Objectives for FY 2018-19 13 RKESEARCH & DEVELOPMENT x .....r........ ENERGY 1. Collaborate to implement energy resilience projects for the County of Hawaii. Exploring energy resilience projects including, the potential of West Hawaii Sanitary Landfill gas production, (carbon dioxide and methane) being used to manufacture fuel in the form commercial grade methane and/or hydrogen. Other sources of energy for fuel manufacturing being researched include wastewater sludge, in-line hydro, and green waste bio-digestion,biomass diverted from the landfill for gasification and/or anaerobic digestion. The use of wind and solar photovoltaics to produce hydrogen. The dual use of agricultural land for utility-scale solar farms and agricultural production; and bio-fuel source for anaerobic digestion. The use of Act 144 signed into law on June 26, 2019 as a means of contracting/procurement to advance energy and other County goals, such as transportation and mass transit fleet conversion. 2. Respond to energy dockets at the Public Utilities Commission that may have significant impacts in the County of Hawaii. With technical support from Arizona State University, currently intervening in the following dockets; Integrated Grid Planning (2018-0165),which is both integrating electrical generation,transmission, and distribution planning for the first time and accelerating the planning and procurement process; Performance- Based Regulation (2018-0088),which will base utility rates on performance relative to a range of community goals; and Electrification of Transportation (2018-0135),which is critical for the energy-transportation revolution coming in the next decade; and the current HELCO rate case, (2018-0368). 3. Identify and implement energy efficiency projects to reduce County energy expenses. a. Complete LED interior lamp retrofit project. Extended the contract to complete proposed revisions to the lighting section of the County Code. Proposed code revisions being developed with the Department of Public Works are nearly complete. In partnership with Hawaii Energy, designing lighting retrofits for County facilities, in preparation for procurement. Retrofits will save the County thousands of dollars annually. 500 lights were changed out at Aupuni Center and variable speed drive pumps were installed at the Kona pool and the Kawamoto Pool in Hilo. Final Status Report on Program Objectives for FY 2418-14 14 RESEARCH & DEVELOPMENT ........... ENERGY b. Complete exterior historic district LED lighting project. Consultant is designing LED light fixtures for the historic lamps in both Kailua-Kona and Hilo. Initial fixtures were designed,but following major upgrades in technology,the fixtures are being redesigned. Designs are nearly complete in a way that allows the existing fixtures to be used. c. Ensure that the County's procurement of equipment,vehicles, and/or facilities takes into consideration lifetime energy costs, including utilizing any rebates or incentives available. HB 401 enacted June 26th is now Act 144, Session Laws of Hawaii 2019, which allows a government agency to enter partnerships with private-sector energy and transportation entities which enables private funded companies to design/engineer, construct,install, and/or operate clean renewable energy based, fueling and charging infrastructure based on a performance contract that results in an immediate saving in capital funds, operating fuel cost and reduction in maintenance cost for the government agency. This would also apply to mass transit vehicles. The hydrogen bus filling station at NELHA is complete, and the first pilot fleet of hydrogen buses is scheduled to arrive late 2019. This is a result of State grant funding awarded to Hawaii Natural Energy with no co-share requirement from the County of Hawaii. I Working with Mass Transit to advance transformation of buses to new, clean vehicles. The intent is to accelerate the replace of gas fired buses ahead of the Mass Transit Master Multi-model plan. 4. Plan and implement renewable energy projects for the County of Hawaii with significant Return-on-Investment. a. Explore enhancement of the Ldldmilo Wind Farm. No action was taken, as the wind farm developer and the Department of Water Supply are still optimizing the use of the energy produced by the wind farm. b. Explore the development of an energy revolving fund with savings from efficiency programs,public-private-partnerships and performance contracting. Final Status Report on Program Objectives for FY 2018-19 15 i i C RESEARCH & DEVELOPMENT ENERGY 3 s t Further exploration of this concept is pending outcomes of a Strategic Energy Management project with Hawaii Energy. i i 5. Collaborate with governmental and private partners on programs and projects aligned with energy goals. a. Support the adoption of the Energy Code by the County of Hawaii. i t Active technical support has been provided to the Department of Public Works. b. Support the expansion of the County's fleet of alternative fuel vehicles. I See items c and d below. i i c. Support the Mass Transit Agency in the acquisition and deployment of electric and hydrogen buses. To inform the replacement of the County's Mass Transit fleet, engaged the Center for Transportation & the Environment(CTE)to conduct a pilot E planning study for two battery electric buses (BEBs), including total lifetime costs. The study concluded that BEBs are cost-effective on certain routes. i As part of that contract, CTE also helped the State secure a$1.5M Low-No grant that will be utilized in conjunction with Volkswagen settlement funds to procure electric vehicle charging infrastructure and several electric buses for the Mass Transit fleet. a d. Support the expansion of the network of EV charging stations,vehicle-to-grid connections, and hydrogen fueling stations. HB 401 enacted June 261h is now Act 144, Session Laws of Hawaii 2019, which allows a government agency to enter partnerships with private sector energy and transportation entities enabling private companies to j design/engineer, construct,install, and/or operate clean renewable energy based,fueling and charging infrastructure based on a performance contract that results in a savings for the government agency. The private sector party would also able to provides vehicles and vehicle fleets, including zero emissions buses, for the County to use at a cost savings. The hydrogen bus filling station at NELHA is complete, and the first pilot fleet of hydrogen buses is scheduled to arrive late 2019. Final Status Report on Program Objectives for FY 2018-19 16 { RESEARCH DEVELOPMENT ENERGY ERG 1 Continue to actively participate in Drive Electric Hawaii and the Sustainable Transportation Coalition of Hawaii. e. Collaborate in the State Energy Office utility ownership and regulation study. Actively participated in the study,which concluded that the Performance Based Regulation docket is the most feasible approach to aligning community goals with electric utility ownership and regulation in Hawaii County. f. Support implementation of energy-related Community Development Plan strategies. All of the items above advance implementation of the CDPs. In addition, engaged the Shared Use Mobility Center to develop a Shared Mobility Roadmap for the County,which will recommend high-level strategies for accelerating and integrating multi-modal transportation solutions like bike/scooter share, car share, ride share,paratransit, and mass transit. Final Status Report on Program Objectives for FY 2018-14 17 's t RESEARCH & DEVELOPMENT } ._.. ..._ .......... .... .w u ...amu ... .. ... . _._ .._._ .... ..,.> .e......,........4.. ...., ......,.. BUSINESS RESOURCE CENTER E 3 1. Manage Data, Information, and Knowledge Systems 3 t a. Develop and manage a data, information, and knowledge management system. • Maintain the Hawaii County Data Portal, in lieu of the Hawaii County Data Book, as a repository of quantitative data about and relevant to Hawaii Island. 3 Launched the Hawaii County Data Portal, developed by the University of Hawaii Economic Research Organization. The portal contains 206 indicators related to economic development, agriculture, construction, energy,tourism, and population. Data is viewable in table and trendline graphs, and downloadable in PNG and JPEG images,SVG Vector images, CSV and PDF. Immediate data analysis is available via the portal's "analyzer" feature. i • Collaborate with the Department of Information Technology and other agencies to develop and maintain a Hawaii County Open Data platform. I Collaborated with the Department of Information Technology on the I development of the County's new website which will eventually accommodate an open data system. 3 7 • Develop and maintain a Hawaii County knowledge management system, including digital resources and printed material in the County Library. I Organized the County's physical library by cataloging 1,680 titles into a new online catalog with plans to digitize on an as needed basis. Maintained a departmental database of research and reports in the ! academic Zotero document management system. Current catalog contains 1,910 titles. • Explore the feasibility of a management program for qualitative or intrinsic knowledge. i Objective deferred to FY 2019-20. f • Explore the feasibility of additional digital government platforms. Piloted a Microsoft PowerBI Dashboard project tracking FEMA and SBA Disaster Assistance. I t S V Final Status Report on Program Objectives for FY 2018-19 18 i i t i k RESEARCH DEVELOPMENT t BUSINESS RESOURCE CENTER 3 Currently developing a PolicyMap,Inc. online mapping widget that provides current demographics,jobs,income, and other social and economic indicators at the Census Tract level. i b. Provide data and referrals. • Provide easy access to data, information, and knowledge about and relevant to Hawaii Island. s The Department has published a compilation of monthly economic statistics since 2000,which compares current year data with previous year data. This compilation includes data related to population,building permits, tourism,labor force,transportation, tax collections, and consumer price index. Maintained the Department's Information Resources webpage which contains links to relevant data and information sources. I f • Assist the public and other agencies with data, information, and knowledge k queries. s G Responded to 237 requests for data,information, and business assistance. t c. Develop and manage a Hawaii County research program. • Develop a research framework, including style guides and templates for research requests and outputs. i k In the process of finalizing a comprehensive framework,style guide, output templates and procedures for implementation in the next fiscal year. i • Develop and advance a research agenda that informs program and policy development for high-priority County issues, with a focus on output and j outcome measures. I Objective deferred to FY 2019-20. Final Status Report on Program Objectives for FY 2018-14 19 RESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER • Monitor trends relevant to the County of Hawaii. Currently monitoring trends relevant to the Department's mission and to the County and community by weekly scans of professional organization websites,online literature searches and Listsery subscriptions. Findings are incorporated into the Department's knowledge management system for internal use. • Communicate trends and research findings, and make policy and program recommendations, as appropriate, based on learning and insights. Findings from trend spotting activities that are particularly timely are shared for internal use. d. Collaborate to support programmatic monitoring and evaluation with indicator dashboards. • Support monitoring and evaluation of implementation of the Hawaii County General Plan in collaboration with the Planning Department and other agencies. General Plan comprehensive review is in progress. Will collaborate with the Planning Department when consideration is given to monitoring and evaluation of General Plan implementation. • Support the development of other indicator dashboards aligned with international, national, and state goals. As part of active collaboration with Hawaii Green Growth, continue to coordinate with the development of the Aloha+Dashboard and,by extension, achievement of the United Nations Sustainable Development Goals. • Explore the feasibility of Hawaii County utilizing Performance Management Indicators {PMIS}. Objective deferred to FY 2019-20. Final Status Report on Program Objectives for FY 2018-19 20 RESEARCH DEVELOPMENT _.......... BUSINESS RESOURCE CENTER e. Coordinate the Hawaii County 2020 Census Participant Statistical Area Program. Coordinated the County's 2020 Census PSAP boundary review via a multi- agency collaboration and submitted CDP boundary changes to Census. Final review will take place in January 2020. 2. Collaborate to Advance Innovation a. Advance Collaboration. • Develop and maintain a Customer Relations Management(CRM) system for internal departmental use. A CRM system will be developed concurrently with the development of the new Department website, currently in the design stage. • Develop and maintain a comprehensive and current directory of industry contacts,programs, and resources. The Resource Center maintains a current directory of contacts and clients for departmental use. b. Advance Communications. • Manage the Department of Research and Development's web pages and public documents. Responsible for all content on the Department's webpages hosted by the County of Hawaii. • Manage the Department of Research and Development's social media platforms. Social media use to be rolled out following the new County Website launch. • Collaborate with other agencies to maintain guides for navigating procurement,permitting, licensing, and other business-related services in Hawaii County. Represents R&D on the EnerGov Executive Committee overseeing the rollout of the County's new online permitting system. Final Status Report on Program Objectives for FY 2018-19 21 IRESEARCH & DEVELOPMENT BUSINESS RESOURCE CENTER • Collaborate with other government agencies and economic and business development organizations to host outreach events like Business Action Center Days. The Resource Center served as this host site for Department of Commerce and Consumer Affairs to provide 219 businesses with business registration assistance and development consultation during Business Action Center Days. Without this service,Hawaii Island businesses would be limited to conducting business online or by telephone. Participate in monthly meetings with a business development stakeholder group to discuss trends and frame collaborative responses to immediate needs. Current issues under discussion include disaster response in the business community, improving access to capital, and improving permitting processes for small business owners. In response to the Kilauea Eruption,the Resource Center and its partners facilitated a series of business development workshops in Pahoa to support impacted Puna businesses. The series included valuable one- on-one business consultation with experts in marketing, social media, website design and QuickBooks. In response to Hurricane Lane,the Resource Center conducted targeted outreach to 685 businesses and stakeholders related to hurricane preparedness and availability of Small Business Administration assistance. Supported business outreach at the Dislocated Worker Grant meetings post Kilauea Eruption. c. Advance Innovation. • Support public and private sector initiatives like Partners in Prosperity and Collective Impact. Providing data assistance to Vibrant Hawaii Island, a multi-sector collective impact initiative aimed at alleviating poverty. Final Status Report on Program Objectives for FY 2018-19 22 p s RESEARCH DEVELOPMENT BUSINESS RESOURCE CENTER • Adapt innovation,program development, and impact frameworks, including specific outputs and outcomes, for use by the Department and its partners. Objective deferred to FY 2019-20. d. Advance Balanced Development • Coordinate County of Hawaii cross-agency initiatives focused on balancing the environment, community, and economy. Serve as the de facto sustainability office for the County. As such, coordinate a variety of cross-agency initiatives focused on balancing the environment, community, and economy. For example: coordinate County climate change initiatives; represent the County on the State Greenhouse Gas Sequestration Task Force; represent the County on the statewide Hazard Mitigation Forum; and coordinate the Kilauea Eruption Recovery efforts. For the latter, secured and are administering two federal grants: a hazard mitigation grant to develop volcanic hazard mitigation strategies and an Economic Development Administration grant to advance economic recovery. Also secured a grant from the Corporation for National and Community Service (CNCS) for four full-time AmeriCorps*VISTA volunteers,who will build the County's and community's capacity to address complex, cross-agency initiatives like affordable housing,transportation, energy and economic recovery. Also engaged a consultant to complete a (Re)Development Feasibility Assessment that will identify real estate (re)development opportunities in village/town cores and conduct detailed (re)development feasibility analyses for priority areas. The(Re)Development Feasibility Assessment will indirectly inform the strategies to advance development in the Kona and Hilo Opportunity Zones. The Opportunity Zones federal program was established to encourage private investment in low-income and rural communities. There are six Final Status Report on Program Objectives for FY 2018-19 23 RESEARCH & DEVELOPMENT .................. BUSINESS RESOURCE CENTER Opportunity Zones designated in the County of Hawaii-four in Hilo and two in Kailua-Kona. The Department facilitated workshops in Hilo and Kona to introduce the program to the local community and answer questions. The Department also participates in a bi-weekly working group with the State of Hawaii Department of Business Economic Development and Tourism (DBEDT), and the U.S. Department of Housing and Urban Development(HUD)to identify investment ready projects and develop additional Opportunity Zone-focused workshops. • Collaborate with local, state, national, and international networks focused on balancing the environment, community, and economy. On the County's behalf,the Department actively collaborates with state, national, and international partners to advance sustainability: i. Collaborate regularly with representatives from the sustainability offices of each of the other three counties in Hawaii on a range of issues, including energy,transportation, climate change and resilience. ii. Through Hawaii Green Growth, connect the County to a statewide network of public and private partners coordinating implementation of the Hawaii 2050 Sustainability Plan. iii. Through the Urban Sustainability Directors' Network(USDN), the International Council for Local Environmental Initiative (ICLEI), and the Global Island Partnership (GLISPA), access national and international best practices to advance local sustainability initiatives. • Prepare for the 2020 update of the Hawaii County Comprehensive Economic Development Strategy (CEDS). The Resource Center secured Economic Development Administration (EDA) funding to develop a county-wide economic recovery plan and the framework for the CEDS update for 2020. e. Collaborate to achieve local, state, national, and international targets for achieving climate change mitigation and adaption goals. In coordination with the sustainability offices of each of the other three counties in Hawaii and with support from Kupu, secured a full-time AmeriCorps*VISTA volunteer to coordinate climate change initiatives. Final Status Report on Program Objectives for FY 2018-19 24 SEARCH & DEVELOPMENT ____.I u_ ___ .__...._.. . . BUSINESS RESOURCE CENTER • Develop and monitor a community greenhouse gas (GHG) inventory for Hawaii County. Completed data input for a 2015 GHG baseline inventory for the County of Hawaii, and initiated GHG forecasting. • Set near- and long-term targets to reduce GHG emissions in Hawaii County. Based on the GHG forecasts and specific GHG sources,will establish targets that meet or exceed the state mandate to reduce GHG emissions to 1990 levels (13.66 million metric tons per year) by 2020 and to achieve net zero emissions by 2050. • Develop and implement a climate action plan aligned with the County's GHG targets. To achieve those targets,will develop a Climate Action Plan in close coordination with other agencies and community partners. • Collaborate on the development and implementation of plans for County of Hawaii climate change adaptation. In collaboration with the Civil Defense Agency and the Planning department, advancing the development of a Climate Adaptation Plan as part of the 2020 update to the Multi-Hazard Mitigation Plan. In support of that work, a Pre-Disaster Grant from FEMA was sought but denied. The application will be revised and resubmitted next fiscal year. 3. Advance Innovation in Funding and Financing a. Manage grant research services available to other agencies and the publics. The Department offers free access to its GrantStation membership account to any organization or resident in Hawaii County. GrantStation gives grant seekers the ability to find grant opportunities through GrantStation databases, and develop winning proposes through GrantStation's grants strategy planning resources, and grant writing tutorials. Final Status Report on Program Objectives for FY 2018-19 25 RESEARCH & DEVELOPMENT ....x...... _ BUSINESS RESOURCE CENTER b. Recommend funding opportunities. • Identify and recommend strategic funding and financing opportunities for the County of Hawaii and for collaborative programs. The Resource Center regularly forwards funding opportunity resources to management and stakeholders. • Seek opportunities to leverage funding with other agencies, foundations, philanthropists, impact investors, and other public and private entities. Coordination of an island-wide business impact survey and development of an analysis and finding,which was utilized to support the Governor's application for federal response and recovery assistance due to the 2018 Kilauea Eruption. Hosted a two-day Grant Writing Workshop in Hilo. In September,in response to the Kilauea Lava Disaster,R&D collaborated with federal and state partners by hosting a Federal Grants 101 Workshop featuring USDA Rural Development and the Economic Development Administration. Sessions were held in Hilo and in Kailua-Kana. Partnered with the Hawaii Department of Labor and Industrial Relations to present the Disaster Dislocated Worker Grant program in Volcano Village, Pahoa, and Hilo. Building relationships with both the Ulupono Initiative and the Hawaii Community Foundation, hoping to strategically leverage resources to advance shared goals. Initial examples include the joint funding with Ulupono of a Shared Mobility Roadmap and exploratory work with the Community Foundation of a variety of disaster relief and recovery initiatives. c. Leverage and provide grant funding and/or technical assistance for collaborative projects that advance balanced development. Provided funding to support three Sustainable Development initiatives including: a volunteer-driven forest restoration project in the Keauhou Forest; development of a new roadside community nature park and sustainable dryland demonstration site near Waimea; and an albizia mitigation project along Maku`u Drive in Pahoa. Final Status Report on Program Objectives for FY 2015-19 26 RESEARCH & DEVELOPMENT FILM Advance Creative Industries Knowledge I. Monitor economic and business trends in the creative industries, including music, art, performance,visual media production, broadcasting, design,publishing, education, and research, and research related opportunities and challenges for Hawaii Island. Attended events and meetings to engage and learn about trends in the creative industries, including a SXSW recruiting event, the Hawaii Performing Arts Festival, Creative Lab Hawaii Music Immersive Program,Hawaii Island Creative Industries Hui,HawaiiCon,HTA Capacity Building Workshop, and Island Breeze Fashion Initiative. Through these meetings, organizations in the creative industries expressed a need to better coordinate efforts and events. Organizations will also apply for the Department's upcoming Innovation Grants; thereby, greatly expanding the diversity of applicants in this sector. National, international and state-wide creativity trends were monitored through National Creativity Network, Creative BC and the Hawaii Craftsman Association. 2. Communicate trends and research findings and make related policy and program recommendations, as appropriate, based on learning and insights. Weekly updates are provided on creative industry trends and research findings during Department meetings. There is a desire among organizations on the island to better coordinate their efforts rather than `compete' and a need to breakdown the real or imagined barrier of east and west Hawaii Island. Events like the September 2018 Hawaii Island Creative Economy Hui are a first step in bringing more focused efforts in the Creative Industries. 3. Build the reputation of and exposure of Hawaii Island locally,nationally, and internationally as a uniquely outstanding location for creative industries: a. Maintain the program website with current content. The Film Office website is regularly updated with pertinent news stories promoting locations and film industry events. The website was also extensively updated to assure Americans with Disabilities Act compliance. Final Status Report on Program Objectives for FY 2018-19 27 s RESEARCH & DEVELOPMENT w_, . _.. FILM b. Maintain the program social media presence on Facebook, Twitter and Instagram with current content for promotion and networking. All the Film Office social media platforms are updated several times weekly with current content including interacting and sharing of partner content not just from the film industry- but including the broader creative industries as well. Examples include Palace,Aloha and Kahilu Theater content, HawaiiCon and other local performance information. c. Using the LocationsHub tool, update and expand photo library to include at least five new albums to market and share. Five new locations were added to the LocationsHub library. d. Place targeted print and online advertising in relevant industry publications to highlight Hawaii Island's unique and diverse locations and competitive financial film incentives. Advertising was placed in the Creative Handbook, a film industry publication, both in print and online, highlighting Hawaii Island's locations and state tax incentives. e. Support, facilitate and/or participate in four scouting tours or meetings with location scouts, producers, studio executives, or independent filmmakers. Met with over 50 executives/producers/filmmakers to discuss projects on Hawaii Island. In addition, the Hawaii Island Film Office co-sponsored an event for 50 television executives to promote production statewide and participated in AFCI Week in Los Angeles. f. Support and/or attend at least two festivals, conferences, or trade shows to promote production on Hawaii Island. Attended and supported six festivals/tradeshows and provided financial support in the form of a grant to the Hawaii International Film Festival. Identify and Promote Creative Industries Resources Final Status Report on Program Objectives for FY 2018-14 28 RESEARCH & DEVELOPMENT FILM 4. Maintain a comprehensive and current directory of creative industry contacts and local production resources. Contact and resources directories both on the film office website and for mailing lists covering the film industry and wider creative industries are frequently updated. Currently,there are 65 film/creative industry contacts on the email list. 5. Provide"on-island" support and resources, including but not limited to a. Maintaining guides for navigating permitting, licensing, and other business- related services in Hawai`i County. b. Referral and support services to industry professionals. A total of 257 inquiries were handled that required either permits,permitting information or support for industry professionals and productions. 6. Promote local, state, and federal programs and resources advancing creative industries on Hawaii Island. Promoted and supported over a dozen programs including the Hawaii Film and Entertainment Board,Film Offices of the Hawaiian Islands, Creative Lab Hawaii, SXSW,the Aloha Theater, the Palace Theater,the Hawaii Performing Arts Festival,Honua Studios,Island Breeze Fashion Initiative,HawaiiCon and Experience Volcano Hawaii. This support included extensive social media and online advertising, grant funding, and attendance/participation at events. Collaborate to Advance Economic and Business Development Innovation 1. Coordinate resources, services, and industry development strategies with other government agencies and economic and business development organizations. a. Contribute to the Comprehensive Review of the Hawaii County General Plan. b. Support implementation of the Hawaii County Community Development Plans. c. Prepare for the 2020 update of the Hawaii County Comprehensive Economic Development Strategy(CEDS). Provided input relating to the creative industries and film sectors for the Comprehensive Review of the Hawaii County General Plan and indirect support for implementation of community development plans. Input included recognizing the creative industries/film as a vital part of county economic development strategy. Also highlighted was the close ties between the tourism Final Status Report on Program Objectives for FY 2018-19 29 t I i RESEARCH & DEVELOPMENT .,._..<..... . ... .... ........ .......... w.,.. ..._. .........IP1,.P11111-1-11PRIFF111,_. 11,11,IMPIPPM FILM industry and the creative industries/film as drivers of the county economy. Worked closely with organizations that include Creative Lab Hawaii, the State Film Office,Film Offices of the Hawaiian Islands and the Hawaii Film and Entertainment Board on strategies that included successfully raising the film tax credit cap. 2. Support other public and private sector initiatives. Explore opportunities to engage and support the broader creative industries segment of the economy on Hawaii Island. Promoted and supported over a dozen creative industries initiatives including programs at the Aloha Theater,the Palace Theater,the Hawaii Performing Arts Festival, Honua Studios,Experience Volcano Hawaii,HawaiiCon, Creative Lab Hawaii and the fashion industry. This support included extensive social media and online advertising, attendance/participation at events, and providing evaluation of and feedback to event organizers. 3. Leverage and provide grant funding and/or technical assistance for collaborative projects that build Hawaii Island's creative industries. Supported seven projects; including assistance and attendance at the film premier of"Running for Grace;" grant funding to the Hawaii International Film Festival, the first on-island Creative Lab Hawaii workshop series,the Creative Lab Hawaii Music Immersive; attendance and evaluation of HawaiiCon and the Hawaii Performing Arts Festival; and extensive social media and online promotion for all of these projects. 4. Recommend and support innovation to build creative industries that complement and are in balance with the Island's ecology, community character, and cultural heritage. Supported and participated in a Hawaii Island Creative Economy Hui where organizations and businesses in the sector discussed ways to build the creative industries that complement the island. Outcomes include the development of a shared events calendar, event scheduling coordination, and cross-organizational collaboration for applying for the Department's Innovation Grant funding. The film office website was updated to include the "Pana Pledge," encouraging productions to respect the island's ecology, community character, and cultural heritage. Participated and presented information about the Creative Industries to west Hawaii high school and UH Hilo students. Final Status Report on Program Objectives for FY 2018-19 30 RESEARCH & DEVELOPMENT IMMIGRATION 1. Expand community outreach programs and services to assist immigrant communities in accessing community resources, services and cultural awareness events: a. Provide regular workshops to assist in completing US Citizenship and renewal of Green Card applications. Provided mini-info sessions to constituents on how to complete various immigration forms and reviewed applications for naturalization and green card on a daily basis. Collaborated with the Department of Homeland Security(DHS) and United States Citizenship and Immigration Services (USCIS)which provided information sessions on immigration status and documents for government agencies and service providers,employers and workers, and an information session on citizenship and naturalization process. These sessions provided service agencies with a better understanding of BHS and USCIS requirements and should result in improved service delivery to clients in both Kona and Hilo. Attended DHSIUSCIS quarterly stakeholders' meetings to keep abreast of new and amended immigration laws,procedures and programs. b. Collaborate with Consular offices to provide outreach services in Hawaii County. Helped organize a consular outreach event with the Federated States of Micronesia (FSM) Consulate Office to provide notary services, renewal of passports and obtaining Employment Authorization Document(EAD) card for 14 individuals. Partnered with the Guatemalan Consulate Office to organize a consular outreach in Kona to provide services such as passport renewal, obtaining birth certificate, answer questions and concerns on matters related to immigration to over 150 Guatemalan citizens. Assisted the Mexican Consulate Office to organize a consular outreach in Kona to provide services such as passport renewal, notary services, authentication of documents and answered questions and concerns on matters related to immigration to over 250 Mexican citizens. Final Status Report on Program Objectives for FY 2018-19 31 RESEARCH & DEVELOPMENT IMMIGRATION In collaboration with the Philippine Consulate Office in Honolulu provided consular services to over 200 Filipino citizens and answered questions and concerns on matters related to immigration and consular services. Continue to be the liaison for citizens of the Marshall Islands,Federated States of Micronesia and Republic of Palau with the Consulates on Oahu. Assisted with the renewal of passports,1-9 issues, birth certificates, obtaining documents, travel documents, etc. c. Provide quarterly"Welcome to the US" sessions on community resources and services for newcomers. Provided information and resource list to newly arrived immigrants to the County of Hawaii. Referred new immigrants to service provider agencies such as Goodwill Industries, Catholic Charities and Arc of Hilo for employment services, health insurance enrollment and acculturation trainings. d. Provide notice of cultural awareness events to immigrant communities on a regular basis. Attended the workshop "Seek First to Understand: Micronesians in Hawaii",presented by Dr. Mary Hattori of Chaminade University to guide professionals in their practice with Micronesian families in Hawaii, leading to more supportive and effective interactions with more successful outcomes. Participated in the Pacific Youth Empowerment for Success (PacYES)with the Office of the Prosecuting Attorney,Micronesians United-Big Island,UH- H, and Department of Education. The event aimed to motivate, inspire and inform high school students of Pacific Island ethnicities about career opportunities, college readiness and community readiness. Conducted an immigration information session with the Hispanic and Marshallese community in Kona. Provided and assisted in completing immigration forms. Provided information on immigration and related issues to the Division of Motor Vehicles and Social Security Office to better serve immigrant clients. Final Status Report on Program Objectives for FY 2018-19 32 DEVELOPMENT ............... ��_ �.w w= w .. _...... . . _ _x IMMIGRATION Provided public benefit information available to immigrants to service providers and government agencies. Partnered with Office of Language Access to bring trainers from the Asian Pacific Institute on Gender-Based Violence to conduct a training on Language Access updates and best practices on the Big Island. The topic is along the line of"Language Access—Cultural and Linguistic Competency." e. Raise awareness in the immigrant communities on domestic violence resources. Referred immigrant victims of domestic violence and other victims of violent crimes to Child Family Services,Domestic Violence Shelters and to Hawaii Immigrant Justice Center. Continue to assist new immigrants by informing and advocating to ensure their rights to equal access to government and government-funded services. Attended a presentation on sex trafficking in Hawaii with the State Commission on Status of Women. Attended Justice for All Community Navigator training by the Legal Aid Society of Hawaii. The training teaches community leaders to identify legal solutions for their constituents and direct them toward self-help material to resolve legal and other needs. f. Advise health care providers on benefits that immigrants are eligible for. Assisted Kdkua Outreach Worker at ARC of Hilo, designated Health Insurance Marketplace with health care screenings and Affordable Care Act enrollment for Pacific Islander immigrants. 2. Seek federal, State, and private grant opportunities for immigrant services. Discontinued this objective. 3. Explore the feasibility of offering naturalization training to permanent residents, modeled after federal citizenship classes. Continue dialogue with Ating Bahay to assist with creating a curriculum for citizenship classes. Final Status Report on Program Objectives for FY 2018-19 33 i I i i This page intentionally left blank 2 HIGHWAY FUND i I PUBLIC WORKS TRAFFIC DIVISION Existing-Maintenance Traffic Signals & Streetlights 1. Investigate and repair all street light failures within 5 working days. o Performance Measurement: 100% completion. • Actual: 425 of 433 work orders processed or 98% completion. 2. Investigate and resolve all traffic signal timing and operational complaints within 3 working days. o Performance Measurement: 100% completion. • Repaired all traffic signal failures or 100% completion. 3. Preventative Maintenance Program: 46 State signalized intersections two times per year. o Performance Measurement: 100% completion. • Completed 8 of 47 or 17% completion 65 County signalized intersections one time per year. o Performance Measurement: 100% completion. • Completed 61 of 68 or 90% completion. Traffic Signs & Markings 1. Maintain 250 line miles per year(total of 1,000 line miles over four year maintenance cycle)to address retro reflectivity. o Performance measurement: 100% completion. • Actual: 66.8 miles of 125 miles or 53% completion. 2. Maintain all traffic signs per district on a 7-year replacement cycle. o Performance Measurement: 100%compliant • Actual: 1,813 of 1,884 signs replaced or 96% completion. Traffic Safety Section 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100%completion. • Actual: 27 of 46 complaints processed or 59% completion. Six Month Progress Report on Program Objectives for FY 2019-20 1 PUBLIC HIGHWAY MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacing program and resurface a total of 20 miles. Highways will continue to achieve resurfacing goal of 20 miles. 2. Evaluate the grass cutting operation and maintain the standard of six miles(12 total) per operator/equipment per workday and the goal of a five-week cycle per district. For the first half of FY 2019-20, our grass cutting cycles are as follows: South Hilo 3 to 6 weeks North Milo/Hamakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka`u S to 6 weeks Puna 2 to 6 weeks Six Month Progress Report on Program Objectives for FY 2019-20 2 PUBLIC WORKS TRAFFIC DIVISION Existing Maintenance Signals & Streetlights 1. Maintain 1% or less signal light failure rate. o Performance measurement: actual against I% goal. • Repaired all traffic signal failures. Traffic Signs & Markings 1. Restripe or install 250 line-miles per year(total of 1,000 line-miles over four- year maintenance cycle)to address retro reflectivity. o Performance measurement: actual against 250 line-miles per year goal. • Actual: 78.1 miles of 250 miles or 31%. 2. Maintain or install 2,900 signs for retro reflectivity maintenance program. o Performance measurement: actual against 2,900 signs maintained or installed per year goal. • Actual: 2,946 of 2,900 signs fabricated or 102%. • *New installations: 628 ea. Improvements Signals & Streetlights 1. Connect 15 signals per year to Traffic Command Center. o Performance measurement: actual against 15 signals installs per year. • Actual: 15 intersections connected. 2. Upgrade five crosswalks per year. o Performance measurement: actual against five crosswalks per year goal. • Actual: 0 upgrades (1 new installation.) Sa e 1. Investigate and process complaints and requests (not including projects) within 30 calendar days. o Performance Measurement: 100%completion. • Actual: 74 of 86 complaints processed or 86%. Final Status Report on Program Objectives for FY 2018-19 1 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION 1. Continue island-wide in-house resurfacing program and resurface a total of 20 miles. Resurfaced 36.16 road miles* of various County roads: South Hilo 9.04 miles North Hilo/Hamakua 3.60 miles North/South Kona 6.50 miles Puna 5.38 miles Ka`u 2.00 miles North/South Kohala 9.64 miles *Includes Roads In Limbo and shoulder improvements. FY 2018-19 DPW HWYS RESURFACING PROJECTS LANE MILES DISTRICT NAME OF ROAD RESURFACED SOUTH HILO Kamehameha from Waianuenue to Ponahawai 1.60 Old Mamalahoa Hwy(Papa'ikou) 0.70 Hualalai from Kilauea to Kapi'olani 1.72 Kino'ole from Kawili to Mohouli 3.16 Downtown Hilo parking lots along Kamehameha Avenue 0.68 Leilani Evacuation Route to Kek0an6'a 0.20 L6kahi 0.30 Kehaulani 0.68 PUNA Malolo 0.70 Ku m u 0.80 W. Puni Paka 0.20 Papa'i 0.70 'Opae 0.70 W. Puni Kahakai 0.38 'O'opu 0.70 Limu (intersection) Aku 0.70 Ina 0.50 Nanawale Blvd(intersections) KA'U S. Point Road 2.00 S KONA Mamalahoa Hwy(Capt.Cook fronting Fire Station) 2.00 Final Status Report on Program Objectives for FY 2018-19 2 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION N KONA Kealaka'a 1.00 Wmalahoa Hwy from Teshima's to Haukapili bad areas 2.10 Henry St(Mauka)from Queen Kaahumanu to Palani 1.40 S KOHALA Old Saddle Road 9.00 N KOHALA K5hei Rd 0.64 HAMAKUA Kukuihaele 2.20 N HILO Ni'upe'a Homestead Rd 1.40 Total Miles Resurfaced: 36.16 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per operator/equipment per workday and the goal of a five-week cycle per district. For the FY 2018-19, our grass cutting cycles are as follows: South Hilo 3 to 6 weeks North Hiloffliimakua 3 to 6 weeks North/South Kohala 3 to 6 weeks North/South Kona 3 to 6 weeks Ka'fi 5 to 6 weeks Puna 2 to 6 weeks Final Status Report on Program Objectives for FY 2018-19 3 This page intentionally left blank 2ULL] 35� di a GENE,RAL EXCISc":)E TAX F"U Nf D ASS TRANSIT AGENCY �_ __ _ �. __ .........m.. GENERAL EXCISE TAX FUND 1. Restore service reliability and increase system ridership from FY 2018-19. Total ridership from July—December 2019, amounted to 236,901. Mass Transit continues to evaluate programs and services, aiming to provide a robust transit system. A total of 55,098 passenger trips were completed on the Shared-Ride Taxi Program and the Paratransit program provided 1,717 rides. 2. Resolve and follow-up on all complaints within two weeps. Mass Transit Agency continues to review, resolve, and follow up on complaints within two weeks. Twenty-five complaints were received during period July 1, 2019—December 31,2019, compared to 19 during the same period in 2018. The increase in complaints was directed towards one driver and Hele-On is diligently working with the vendor to address them. 3. Maintain the current level of services for public transportation. Mass Transit continues provide the current level of service with the use of Independent contractors. Mass Transit has been diligently working on bus specifications that will meet the communities needs and put the department in compliance. Visits to other county transportation facilities have occurred in an effort to gain insight and knowledge of other county's levels of service. 4. Continue expansion of official bus shelter and bus stop sign program. Mass Transit is in the planning and review stages of the bus stop program as identified in the TMP. i i I Six Month Progress Report on Program Objectives for FY 2019-20 1 i i s I I j I 3 I I This page intentionally left blank ASST ASIT AGENCY GENERAL EXCISE TAX FUND 1. Restore service reliability and increase system ridership from FY 2017-18. On November 1, 2018, the County of Hawaii welcomed new Mass Transit Administrator Brenda Carreira. Ms. Carreira' s goals are to restore public trust in the agency's program and services as well as implement the valued Transit and Multi-Modal Transportation Master Plan,which has been completed in August 2018. i Total ridership from July 2018—June 2019, amounted to 511,412. Mass Transit continues to evaluate program and services, aiming to provide a robust transit system. A total of 108,587 passenger trips were completed on the Shared-Ride Taxi Program and the Paratransit program provided 2,665 rides. 2. Resolve and follow-up on all complaints within two weeks. Mass Transit Agency continues to review, resolve, and follow up on complaints within two weeks. Seventy-four complaints were received during period July 1, 2018—June 30, 2019, compared to 65 during the same period in FY 2017-18. The agency continues to improve its programs and services as resources become available. 3. Maintain the current level of services for public transportation. Mass Transit continues to provide the current level of service with the use of Independent contractors. At the end of the fiscal year, Mass Transit purchased four new vehicles to replace an aging fleet and is awaiting delivery. 4. Continue expansion of official bus shelter and bus stop sign program. Mass Transit is in the planning and review stages of the bus stop program as identified in the TMP. Final Status Report on Program Objectives for FY 2018-19 1 This page intentionally left blank 4 FUND i I I I I ENVIRONMENTAL MANA EE T _. _ .__. .... .._ H WASTEWATER DIVISION ADMINISTRATION i I 1. Continue to make progress on plans for construction renovation of the Pua Sewage Pump Station(SPS)to mitigate pressure surge in the force main;replace valves and electrical switchgear; and improve the odor control system components. Conceptual planning work involving review of possible options for the force main took place between the Wastewater Division and the Consultant. Work on design pians to address pump station is expected to begin in FY20-2021. 2. Initiate design for force main replacement at Hale Halawai SPS and Keopu SPS. i i Hale Halawai SPS will be the priority over Keopu SPS as Lanihau SPS can take on additional sewer capacity from Keopu SPS if necessary. Design work for Hale Halawai SPS force main replacement is now planned to begin in FY2021- 22, due to the number of projects currently underway and the availability of funds. I 3. Secure site and complete the design for a new wastewater treatment plant for the Na`alehu Large Capacity Cesspool (LCC) Replacement project. An Environmental Assessment must be completed prior to land acquisition. A smaller portion of a property identified as a potential site for the wastewater j treatment plant had undergone an exclusion from a "Grant of Conservation Easement" in favor of the County to be recorded by the new owner. Design for the new wastewater treatment plant will proceed after consultant contract execution. 4. Secure site and complete the design for a new wastewater treatment plant for the Pahala LCC Replacement Project. An Environmental Assessment must be completed prior to land acquisition. The Final Environmental Assessment is expected in the first quarter of 2020. Design for the new wastewater treatment plant will proceed after the environmental clearances have been obtained. 5. Complete the construction for the R-1 Project that will upgrade the Kealakehe Wastewater Treatment to include treating the effluent to reuse water. The design for upgrading the Kealakehe Wastewater Treatment Plant reached 99%. The draft environmental assessment awaits finalization before construction can begin. Six Month Progress Report on Program Objectives for FY 2019-20 1 i s i f I ENVIRONMENTAL AGE ENT pm.� . _..... w __ _ pilpip, WASTEWATER DIVISION ADMINISTRATION 6. Construct the North Kona SPS and Force Main Project. A final environmental assessment is required before construction can begin. The Preliminary Engineering Report was completed and a consultant contract for the environmental assessment was executed in December 2019. Project. 7. Complete construction of the Lono Kona Sewer Improvement District � s Construction was completed during the end of October 2019. 8. Implement sewer rate increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. Increased sewer rates were implemented on April 1,2019 via Ordinance 19-21. Six Month Progress Report on Program Objectives for FY 2019-20 2 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1. Work with Consultants on selecting an appropriate Computerized Maintenance Management System software program as part of the Asset Management System program for the purpose of achieving a fiscal sustainability program. { Consultants assisted the County with preparing bid documents, evaluating the bids and selecting a software vendor in September 2019. 2. Continue to perform electrical assessments on various wastewater facilities to maintain compliance with OSHA regulatory requirements. Electrical assessment were completed for the major east and west side wastewater facilities in July 2019. 3. Increase preventative maintenance efforts on electrical generators and energy transfer devices. During selection of the Computerized Maintenance Management System software, discussions were had on maintenance and upkeep of wastewater assets which are focuses of the overall Asset Management System program. 4. Identify and implement improvements to facility process equipment including but not limited to UV disinfection in lieu of chlorination, and installation of remote SCADA control where practical. Possible system improvements including UV disinfection and SCADA will be addressed as part of upcoming consultant work to assess, evaluate and make recommendations to the County. 5. Continue to implement procedures to maintain a required level of safety at the wastewater facilities to maintain compliance with OSHA,HIOSH and DOH NPDES regulatory requirements. The Wastewater Division has reached out to the Safety Division for training to stay compliant with regulatory requirements. Six Month Progress Report on Program Objectives for FY 2019-20 3 E I This page intentionally left blank ENVIRONMENTAL MANAGEMENT ....__._ WASTEWATER DIVISION ADMINISTRATION 1. Start the construction renovation of the Pua Sewage Pump Station(SPS)to mitigate pressure surge in the force main; replace valves and electrical switchgear; and improve the odor control system components. Additional necessary repair work was identified and has delayed construction. Project continues in the design mode to address major corrosion issues, cracked pump foundations, non-compliant electrical system,wet well repair, and remote control system (SCADA). A staffing shortage has delayed the project, but the project will continue with design once staffing has been built back up. 2. Continue the initiated construction of the force main replacement at Lanihau, Hale Halawai and Keopu SPS. Design for the Lanihau SPS force main replacement was completed. Bid plans and specifications were completed. New Department of Health regulations governing EA exemptions under the SRF loan procedure required additional submittals. Construction is scheduled for end of year 2019. Design was not yet initiated for Hale Halawai and Keopu SPS due to higher priority projects. 3. Secure site and begin the design for a new wastewater treatment plant for the Nd'dlehu Large Capacity Cesspool (LCC)Replacement project. Site evaluation continued to take place so design for the new wastewater treatment plant has not begun. Approval was sought and gained for a conservation easement of a large parcel of land. 4. Secure site and initiate design of a new wastewater treatment plant for the Pahala LCC Replacement Project. Final site selection will occur after the EA process is complete. The draft EA comment period took place in December 2018. This is a joint EA involving the EPA and the County. Formulation of response to comments from both entities took place. S. Complete design and begin the construction for the R-1 Project that will upgrade the Kealakehe Wastewater Treatment to include treating the effluent to reuse water. Completed 60% design plans in December 2018. The plans proceeded to 90% completion in May 2019. Final Status Report on Program Objectives for FY 2018-19 1 ENVIRONMENTAL MANAGEMENT ._ . p WASTEWATER DIVISION ADMINISTRATION 6. Initiate construction of the Lono Kona Sewer Improvement District Project. Notice to Proceed was issued in December 2018,the contractor submitted their proposed construction schedule and construction began in March 2019. 7. Implement sewer rate increase to adequately support Wastewater facilities including sewer mains, sewage pump stations and wastewater treatment plants. Sewer rate increase proposal was finalized and submitted to County Council for consideration. Ordinance 19-21 was passed by County Council and went into effect on April 1,2019. Final Status Report on Program Objectives for FY 2018-19 2 ENVIRONMENTAL MANAGEMENT --—---------- _pme WASTEWATER DIVISION OPERATIONS 1. Continue to perform electrical assessments on various wastewater facilities to maintain compliancy with OSHA regulatory requirements. Completed assessments for the east side facilities. Assessments have begun for the west side facilities. 2. Increase preventative maintenance efforts on electrical generators and energy transfer devices. Emergency generators and automatic transfer switches continue to be tested on a weekly basis to not only ensure they are operable,but to ensure early detection of problems. 3. Continue to implement procedures to maintain a required level of safety at the wastewater facilities to meet OSHA and HIOSH regulatory requirements. Job Hazard Analysis sheets describing types of required personal protective equipment for certain tasks were updated. The Wastewater Division reached out to the DHR Safety Division to set up regular training sessions to address safe practices and procedures when using wastewater equipment and machinery. Final Status Report on Program Objectives for FY 2018-19 3 This page intentionally left blank I I i 3 RENTAL. ENFORCEMENT i PLANNING SHORT-TERM VACATION RENTAL ENFORCEMENT FUND i i 1. The Short-Term Vacation Rental Enforcement Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. i The Department issued an RTP for a consultant to assist the department in identifying violators of the short-term vacation rental law. A consultant was selected. However, negotiations between the selected consultant and the County is still ongoing. The Department hopes to have the consultant onboard in early 2020. Six Month Progress Report on Program Objectives for FY 2019-20 1 I 3}; i This page intentionally left blank 2� GEMI TE---l-/,,RY FUND E i PARKS & RECREATION __ . CEMETERY FUND 1 i 1. Conduct maintenance and repair activities. Maintenance and repairs of facility have been addressed daily. Six Month Progress Report on Program Objectives for FY 2019-20 1 I I I I I I This page intentionally left blank i PARKS & RECREATION CEMETERY FUND 4 1. Conduct maintenance and repair activities. Maintenance and repairs of facility are addressed daily. i i i Final Status Report on Program Objectives for FY 2018-19 1 i i i I i I i i 1 i i i This page intentionally left blank i i I i I I i I I i 2 UL-..Wl 7 BIKE--,-/,,WAY FUND ARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of five recreational districts by June 30, 2020. E No bike activity was conducted during July to December 2019. i Six Month Progress Report on Program Objectives for FY 2014-20 1 1 j { 'I This page intentionally left blank PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of five recreational districts by June 30, 2018. No bike activity was conducted during July 2018 to June 2019. Final Status Report on Program Objectives for FY 2018-19 1 f i I t S i s Z s i y3 i f f C t i i S t f t i $ i t I t This page intentionally left blank I i i k i f F ! ! I $ i I i i i i I i i i �6 Be 'tFtGATPQN FUND '' BIC WORK BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. Parks and Recreation did not organize any roadside planting projects as of 12/31/19. 2. Continue to plant or replant a minimum of ten trees each year. No trees were planted as of 12/31/19. 3. Enhance and continue the existing Litter Pick-up along County Roads Program with the Highways Division of the Department of Public Works. One Roadside Litter Beautification pickup was done in the Puna district as of 12/31/19. I I I I i i i Six Month Progress Report on Program Objectives for FY 2014-20 1 I I i I I I 3 3 3 I This page intentionally left blank PUBLIC WORDS ...... . BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. Parks and Recreation did not conduct any roadside planting projects. 2. Continue to plant or replant a minimum of ten trees each year. No trees were planted. 3. Enhance and continue the existing Litter Pick-up along County Roads Program with the Highways Division of the Department of Public Works. Highway Maintenance Division continued trash collection services for Downtown Hilo,Banyan Drive,Puna and Kailua Village Business Improvement District receptacles in addition to trash pick-up as part of the Division's Roadside Maintenance Program. Trash bags are provided to volunteer groups for trash pick-up projects at other County roadsides. Final Status Report on Program Objectives for FY 2018-19 1 ) } ) ) ) ) ) ) ] � ) i ] � ) ) This 7 intentionally left Han ) ] ] ! . � � ) l � ) ] ) ) ) ) ) } ) EfIIGL� DlS:,:::)POSAL FUND i ENVIRONMENTAL A ENT VEHICLE DISPOSAL FUND 3 1. Coordinate removal from public and private access roadways those vehicles classified as abandoned/derelict. The program received 1,262 Vehicle Incident Reports from the Hawaii County Police Department from July 01,2019 through December 31,2019. Of the 1,262 reports,352 of them were either duplicate reports, on private property, or towed j by a private tow company. Tow requests were issued to contractors to remove the vehicles for the remaining balance of 910 reports. Of the 910 reports,397 vehicles were removed from West Hawaii and 421 vehicles were removed from East Hawaii. The remaining balance of 92 reports,that were requested to be towed through the program,were not on location when the contractor arrived. 2. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. The AV program has submitted applications for permits for the Kealakehe,Hilo and Pu'uanahulu impound lots and has received a DOH permit for the Hilo impound lot. The Division continues to and is working with the Planning Department to finalize permits for the other two sites. The AV Program holds a Vehicle Disposal Contract for all three impound lots to ensure proper disposal/recycling. 3. Complete the remediation of the Kona Scrap metal facility. The Kona Scrap metal facility remediation project is about more than 90% completed and is now in the final stages of determining what additional subsurface work needs to take place in order to close out the project with DOH. 4. Conduct at least one auction of eligible vehicles. The AV Program plans to hold an abandoned vehicle auction later in the fiscal year. 5. Conduct an annual abandoned vehicle disposal assistance event for the public. On November 1,2019,the AV program launched a year-round Vehicle Disposal Assistance Program that allows residents to dispose of up to two vehicles per registered owner,per calendar year. Six Month Progress Report on Program Objectives for FY 2019-20 1 F i i i i i I i I I i I i i i I This page intentionally left blank ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned/derelict. For FY 2018-19,the Derelict and Abandoned Vehicle Program (DAVP) received 2,166 Vehicle Incident Reports from the Hawaii County Police Department. 629 of these were not handled by DAVP because these were either duplicate reports,the vehicles had already been removed, or the vehicles were located on private property. 1,537 tow requests were issued for the remaining vehicles; 679 vehicles were removed from West Hawaii, 703 vehicles were removed from East Hawaii, and 155 were no longer on location when the contractor arrived. 2. Utilize West Hawaii Sanitary Landfill facility as a strategic station to effectively manage the removal of vehicles in the North Kona and H51ndkua Community. The towing contracts included the West Hawaii Sanitary Landfill in Waikoloa (aka Pu'uanahulu) as an impound lot. The towing contractors saved much time when towing vehicles from the Kohala and HAm5kua Districts to the closer Pu'uanahulu impound lot, rather than to the Kealakehe impound lot. 3. Monitor the program and contracts to ensure that all derelict/abandoned vehicles are being processed and recycled in compliance with Department of Health requirements. The DAVP program has applied for Department of Health (DOH) permits for the Hilo, Kealakehe, and Pu'uanahulu impound lots. The DOH permit for Hilo has been obtained, and the Division continues to work with the County's Planning Department to verify requisite information for the pending permit applications. 4. Complete the remediation of the Kona Scrap metal facility. The Kona Scrap Metal Facility Remediation Project is more than 90% completed and is now in the final stages of determining the additional subsurface work required by DOH to close out the project. Six Month Progress Report on Program Objectives for FY 2018-19 1 This page intentionally left blank sir SOIJDWAS-:,::5TI � FUND 'i ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND i 1. Complete the update of the Integrated Solid Waste Management Plan for the County of Hawaii. The Division is in the process of completing the plan. There are two public hearings scheduled during January and the Solid Waste Advisory Committee is scheduled to meet in February to review the public comments and if needed to revise the plan before sending a revised draft to the Department of Health. 2. Continue repairs and enhancement services at all County transfer stations. Repairs have taken place for several transfer stations including fencing repairs due to vandalism. Improvements were made to the County owned site in Hawaiian Oceanview Estates which have allowed the Division to hold the weekly refuse collection events at this new location. 3. Fleet Maintenance - continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. Incorporate equipment inspection program for heavy equipment. Daily maintenance checklists continue to be utilized at all baseyards. Replacement of equipment is being prioritized based on equipment mileage and overall repair cost history. Heavy equipment inspection program has been instituted at both Hilo and West Hawaii baseyards. The Division also hired a heavy equipment mechanic who is located at the West Hawaii Sanitary Landfill. 4. Continue to comply with Department of Health Chapter 58.1 Hawaii Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. The division is continuing to identify sites that may be able to accommodate collection of green waste. 5. Continue to expand the County's green waste collection to additional Transfer Stations island-wide. Improve the County's ability to process green waste into usable commodities such as compost and mulch for residential and agricultural use. The division is in the process of working with our vendor to finalize the design of the West Hawwai`i Organic Facility (WHOF) and the East Hawaii Organic Facility (EHOF). WHOF is being designed for the capability of accepting additional organics such as food waste and for the efficient reloading of the organics into Six Month Progress Report on Program Objectives for FY 2019-20 1 ENVIRONMENTAL MANAGEMENT SOLID WANE FUND trucks to be transported to EHOF for processing into compost. EHOF is being designed to accept the additional organics and process the material into compost. Once the design is complete the Division will work with Public Works to bid the project. b. Complete work for leasing new location for a Compost Facility in East Hawaii. This j facility will be used to compost green waste, food waste and contaminated paper. The County Land Management Division made significant progress in obtaining a lease for a selected site located within the Shipman Business Park that will be used for the compost facility. 7. Continue to communicate with tire vendors within Hawaii County regarding the County's ban on disposal of tires within solid waste facilities and the obligation they have to collect appropriate disposal fees. Final report will be reviewed and submitted to DOH. 8. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The Division continues to monitor the Kailua and Waimea landfills on a quarterly basis. 9. Continue to provide recycling education, glass and mixed recyclables, e-waste collections, used motor oil collection,reuse centers and household hazardous waste collections. a) Recycling Education Program—Public education efforts include tours of our facilities, presentations, radio, TV, movie theater and newspaper ads,media releases, active website updates, etc. b) Non-HI-5 Glass and Mixed Recyclables (currently corrugated cardboard and brown paper bags). Bins for both Non-HI-5 Glass and Mixed Recyciables have been operating at 19 of the island's 22 transfer stations/convenience centers. Metal cans are accepted at the 13 transfer stations that accept scrap metal. This 2-bin recycling program was significantly modified due to the current markets for recyclable materials refusing to accept materials from our recycling contractor at the prices that were in the original contract. The Division was able to negotiate a compromise that keeps the recycling program functioning and intends to rebid this contract with changes that reflect the current recycling markets. Six Month Progress Report on Program Objectives for FY 2019-20 2 i i 7 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND I c) E-Waste Program -Residential a-waste collections continue at four of the County transfer stations. Events are held at the ai`ahinu,Waimea,Kealakehe and Hilo Transfer Stations on a rotating basis. The Division currently has a contract with a private vendor who accepts a-waste from the public. This allows for the weekly collection of both residential and commercial e-waste. d) Used Motor Oil Collection—The Department has awarded a contract to a vendor to collect and properly manage the Do-It-Yourself Used Motor Oil (UMO) from the seven volunteer drop-off stations. The UMO is being utilized in the County of Hawaii. e) Household Hazardous Waste Collection—The highly popular Household Hazardous Waste Collection Event again has collected large volumes of household hazardous waste with record participation. The participation rate is an indication of the public's view of how important it is to protect the environment. 10. Continue to support the State DOH HI-5 programs and redemption centers for the public. The Division continues to support the State DOH HI-5 program. There are 19 HI-5 Certified Redemption Centers in the County of Hawaii,of which 11 of them are contracted by the County. As required by the State DOH,the Division's HI-5 staff inspects 16 retail establishments, 10 certified redemption centers per month and 4 recyclers per year along with 5 closeout inspections per year. 11. Begin construction for the closure of the South Hilo Sanitary Landfill to comply with DOH mandates. Construction of the South Hilo Sanitary Landfill closure system began in September 2019. Six Month Progress Report on Program Objectives for FY 2019-20 3 i i i i i I i i I This page intentionally left blank ENVIRONMENTAL N E ENT SOLID WASTE FUND 1. Update the Integrated Solid Waste Management Plan for the County of Hawaii. The Solid Waste Advisory Committee (SWAC) completed their series of meeting in which they discussed,identified and prioritized Solid Waste Division programs and objectives. The updated draft ISWMP was submitted to the State Department of Health for review. The Division plans to schedule a series of public meetings throughout the island to allow for public comment on this report. 2. Continue repairs and enhancement services at all County transfer stations. The Contractor selected to make repairs and improvements to the Wai`ohinu Transfer Station has completed most of the design work necessary for the site construction. The first phase of improvements to the Hawaiian Oceanview Transfer Station were nearly completed. The Division anticipates working with ei its consultant for design of the second phase of development for this site in the new fiscal year. 3. Fleet Maintenance - continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. The Division is finalizing the hiring of a mechanic who will be stationed at the 3 WHSL. This position will help to facilitate day to day repairs as well as preventative maintenance work. The Division also continues to utilize an outside contractor to perform servicing and repair work when the County Automotive Shop is unable to perform the work in a timely manner. 4. Continue to comply with Department of Health Chapter 58.1 Hawaii Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. The Division continues to offer eight convenient locations to drop-off greenwaste and three locations where mulch can be picked up. The Division is continuing to evaluate the potential of expanding the greenwaste collection sites. The Division is evaluating possible methods for discontinuing the acceptance of greenwaste within the refuse containers at all transfer stations. 5. Continue to expand the County's green waste collection to additional Transfer Stations island-wide. Improve the County's ability to process green waste into usable commodities such as compost and mulch for residential and agricultural use. Final Status Report on Program Objectives for FY 2418-19 1 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND The SWD continues to work with our Greenwaste contractor to maintain and improve the Greenwaste program by providing high quality mulch along with excellent service. The Division continues to evaluate the potential for expanding the collection of greenwaste to additional Transfer Stations. 6. Establish a prioritized location for a Compost Facility in East Hawaii, conduct an Environmental Assessment for the priority site and then move toward construction of the new facility. This facility will be used to compost greenwaste, food waste and contaminated paper. The Division continued operations under the restated contract with our Greenwaste Contractor. The Division has been working with our Contractor to complete a design for a facility in both East and West Hawaii. 7. Continue to communicate with tire vendors within Hawaii County regarding the County's ban on disposal of tires within solid waste facilities and the obligation they have to collect appropriate disposal fees. The Division continues to communicate with tire vendors and the public regarding the proper disposal of tires. 8. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills. The Division continues to utilize a Professional Services Consultant for monitoring of the Kailua Landfill. Site remediation work was performed by Division employees and also by a contractor for sink holes which developed within the old Kailua Landfill. Waimea post-closure maintenance and monitoring is being performed by the Division. 9. Continue to provide recycling education, glass and mixed recyclables, e-waste collections, used motor oil collection,reuse centers and household hazardous waste collections. The Recycling Section is continuing to provide an active Education Program through the provision of facility tours, presentations, radio and newspaper ads, various media releases and participation in community events. The Section developed a new education campaign to assist the public with changes that have occurred in the recycling markets. Final Status Report on Program Objectives for FY 2018-19 2 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND The Recycling Section has drafted a Polystyrene handout and poster, redesigned new recycling signage, contacted the school systems to provide recycling information during sporting events, is developing an educational outreach campaign on the upcoming Expanded Polystyrene Food Service Ware Reduction law, and is developing an educational outreach campaign on the Do-It-Yourself Used Motor Oil Collection Program. Nan-HI-5 Glass and Mixed Recyclables -Bins for both Non-HI-5 Glass and Mixed Recyclables have been operating at 19 of the island's 22 transfer stations/convenience centers. Used Motor Oil(UMO) -The Section was able to begin sending the public to a new location in Waimea. Cartow in Waimea is participating in the UNTO program now. The Section also procured Used Motor Oil containment units over the past few months. The Section is also looking at making improvements to the collection system being provided in Ka`fi District which will include a new tank for collection of the UMO. Reuse- The Section continues to work with contractor who operates the Reuse Centers on beautifying the sites and improving the program. Reuse centers are successfully operating at seven transfer stations. Household Hazardous Waste (HHW)-The Section was able to hold HHW events in Hilo, Kona,Waimea and Pahoa during the fiscal year. 10. Continue to support the State DOH 1-1I-5 programs and redemption centers for the public. Hawaii County's HI-5 Program continues with the support from the State Department of Health. Certified Redemption Centers will continue to operate in Hawaii County. There are 11 Certified Redemption Centers located at County recycling& transfer stations and eight Certified Redemption Centers located at private locations. State Department of Health made a determination on the plastic bottle caps where the public now needs to remove the caps on the bottles if redeeming by weight. An education campaign was launched to make sure the public was familiar with this change. Final Status Report on Program Objectives for FY 2018-19 3 This page intentionally left blank FYI i i I I I PARKS & RECREATION GOLF COURSE FUND I 1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal Golf Course by: j a. aerating all golf course greens in October and May,weather permitting; Greens were aerated in November. Second phase scheduled for May. b. verticut and de-thatch all greens in July, October, January, and April, weather permitting, or as needed; Greens were verticutted in July and November. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Application of chemicals have been done monthly as needed. d. controlling application of herbicide to greens, tees, stream beds, ditches and course boundaries weekly, or as needed; Application of chemicals being done monthly as needed. e. daily mowing of greens; Lawns mowed daily. f. mowing of tee tops every Thursday, weather permitting; Tee tops have been mowed every Thursday, except during hazardous weather. g. mowing of fairways Monday through Friday, weather permitting; Fairways have been moved Monday through Friday, except during hazardous weather. h. top dressing greens monthly, weather permitting; Top dressing greens have been done monthly. Six Month Progress Report on Program Objectives for FY 2019-20 1 3 I PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Rolling of green has been done weekly. i 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Tee times have been scheduled on a daily basis. b. club tournaments every six months; I Club tournaments have been scheduled. c. larger fundraising tournaments on an annual basis. Targeting,but not limited to six fundraisers per fiscal year. A fundraising tournament has been scheduled. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April Inspection of golf course facility has been completed for months of July and October. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Inspections and maintenance of equipment are done daily. 5. 100% of employees will be exposed to safety talks at least once per month. Safety talks has been given to all employees monthly. Six Month Progress Report on Program Objectives for FY 2019-20 2 t k t S { PARKS & RECREATION _�I. . GOLF COURSE FUND i 1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal E Golf Course by: a. aerating all golf course greens in October and May, weather permitting; i We have aerated the greens in March and May using solid tines. i b. verticut and de-thatch all greens in July, October, January, and April,weather permitting, or as needed; 'i i We have not been able to verticut and de-thatch the greens due to broken equipment. The estimated repairs were not made due to budget restraints. 'i c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Application of fertilizer and pesticides to greens,fairways and tees have been j done on a monthly basis. 'i d. controlling application of herbicide to greens,tees, stream beds, ditches and course boundaries weekly, or as needed; Application has been done weekly or as needed. e. daily mowing of greens; i Greens were mowed daily. £ mowing of tee tops every Thursday, weather permitting; Tee tops have been mowed on a weekly basis. g. mowing of fairways Monday through Friday,weather permitting; Fairways have been mowed daily. h. top dressing greens monthly, weather permitting; We were not able to top dress green early in the fiscal year due to weather, however we were able to top dress greens in March,April,May and June. Final Status Report on Program Objectives for FY 2018-19 1 ARKS & RECREATION FIRM RM-P- GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Greens have been rolled weekly in March,April, May and June. 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Tee times were scheduled and assigned on a daily basis. b. club tournaments every six months; Club tournaments have been scheduled each half of the fiscal year. c. larger fundraising tournaments on an annual basis. Targeting,but not limited to six fundraisers per fiscal year. Fundraiser tournaments were scheduled for the year. We hosted 15 fundraising tournaments during the fiscal year. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Facility inspections have been done on a weekly basis. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Inspections and maintenance of equipment have been done daily. 5. 100% of employees will be exposed to safety talks at least once per month. Safety talks have been done monthly. Final Status Report on Program Objectives for FY 2018-19 2 32 GEOTHERMAL REL-.0CATION c COMiMUNITYZBuENIE/FI1'Sz FU Nf D PLANNING impa 11 GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. No new applications were submitted to the Geothermal Relocation & Community Benefits Fund. Six Month Progress Report on Program Objectives for FY 2014-20 1 i I This page intentionally left blank a PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. The 2018 Kilauea lava eruption had significant impacts on the Geothermal Relocation and Community Benefits Fund. Three properties that were purchased in FY 2016-17 were covered with lava and the residential structures were lost. These properties remain in the possession of the County. In FY 2018-19 the Department received two applications for the Relocation Program for homes that were isolated by the lava or were approximate to the lava flow. Due to the inactivity of the Puna Geothermal Venture facility during this fiscal year,no action was taken on either application. No new applications to the Community Benefits Fund were received. Final Status Report on Program Objectives for FY 2018-19 1 i i i This page intentionally left blank 33 3 R(2UIIlVE i FUNli1 HOUSING OFFICE OF HOUSINGCOMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Provide construction management oversight for affordable housing projects. • Kula`imano Elderly Housing Project: a. Completed installation of building hardening, installation of a new back-up generator, and mailbox center with ADA improvements; b. Completed the architectural design work for various improvements for the community center and sidewalks and working with Department of Public Works (DPW) to advertise this project in January 2020; c. Completed geotechnical soil study and selected professional service consultant to develop hazardous soil management plan and signage; and d. Began selection process to hire a relocation specialist. • Papa`aloa Elderly Housing Project: a. Processed Chapter 343 affordable housing exemption declaration. • Kaloko Housing Project—"The Homes of Ulu Wini": a. Began discussions to fix/replace sewer system with Department of Environmental Management. • West Hawaii Emergency Shelter Campus: a. Installation of a commercial kitchen at the West Hawaii Emergency Shelter and in the process of closing out project with DPW; b. Provided ongoing inventory management for the Hale Kikaha project site; c. Awarded CDBG federal funds for needed renovations at the West Hawaii Emergency Shelter campus to install an overhead fire sprinkler system photovoltaic electrical system,water fountain,security fencing & lighting; and d. Awarded Professional Services contract for design work for improvements and expect to bid construction project in Spring 2020. • Ouli Ekahi Housing: a. Began the installation of a new roof at Ouli Ekahi Housing. • Continuing to verify eligibility for State of Hawaii General Excise Tax Exemptions for Certified or Approved Housing Projects within the County of Hawaii: a. Drafted rules for G-37 process. Six Month Progress Report on Program Objectives for FY 2019-20 1 HOUSING _.., ., ._. ..,.. .. �_.... _ _ . .. _.._._ ...... , FFICE OF HOUSING & COMMUNITY DEVELOPMENT Planning Branch 1. Execute four affordable housing agreements. • Completed and executed one affordable housing agreement; • In the process of developing two new affordable housing agreements with project developers. 2. Provide 30 Fair Housing trainings for general audiences. • Attended four Fair Housing Officer training session to update training information to be incorporated into general audience trainings moving forward; • Attended two meetings on developing the scope of work for the Analysis of Impediments to furthering Fair Housing; and • Provided one Fair Housing training for general audiences. 3. Provide one Fair Housing training for a non-/limited-English audience. • Planning activities for this training will begin when the Fair Housing Office Position is filled in early Spring 2020. 4. Recruit four new landlords to attend the Fair Housing trainings. • Planning activities for the 2020 Annual Fair Housing Training Program will begin in the first quarter of 2020. 5. Assist 100 clients with Fair Housing inquiries/issues. • Assisted 20 clients via phone and in person. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Provide services to at least ten new participants through the Section 8 Family Self- Sufficiency Program by June 30, 2019. • Goal was met to provide services to at least ten new participants through the Section 8 Family Self-Sufficiency Program. During the period of July 1,2019 through December 31,2019 a total of 17 new participants have been added to the Program. Six Month Progress Report on Program Objectives for FY 2019-20 2 OFFICE OF HOUSING Sc COMMUNITY DEVELOPMENT Section 8 Homeownership Option Program 1. Complete one Section 8 Homeownership Option Program transactions with an eligible program participant. • Goal was met to complete one Section 8 Homeownership Option Program transaction. During the period of July 1,2019 through December 31,2019 one new participant was approved and began receiving homeownership assistance payments. Housing Programs Branch Residential Repair Program 1. Pending approval of grant application, may provide loans and complete home repairs for 10 low and moderate income home owners. • Ten interested applicants: a. Three applications received pending funding to proceed with eligibility; b. Seven interested pending additional funding to proceed with application; • Four homeowners qualified: a. Two secured mortgage; b. Two pending contracts; • Two projects pending completion; • Two applicants in process of eligibility; • Expended funds between July 1 to current=$30,305.84; • Available funds as of current$73,534.56 (2016 funds)+$51,804.60 (2017 funds)_ $125,339.16; • Funds anticipated to be expended from current to June 30,2020 = $118,973. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 96%utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. • As of November 26,2019, the cumulative utilization rate for leased units is 99.4% of 2,055 allotted and the cumulative expenditure of eligible funding is 105.6% of the $18,997,279 total funding available. Six Month Progress Report on Program Objectives for FY 2019-20 3 i I 4 3 HOUSING I OFFICE OF HOUSING & COMMUNITY DEVELOPMENT i I i HOME Tenant Based Rental Assistance.Program i 1. Maintain 96%utilization rate of funding for Tenant Based Rental Assistance Program. • We expended the remaining 2015 awarded funds assisting 79 families. We are projected to assist nine new families beginning October 2020 and expend the 2018 award by 2022. To date we have exceeded 96% utilization rate of funding for TBRA as projected. I Grants Management Division Grants Administration Branch CDBG 1. Fund,monitor and/or complete approximately 10 CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate income persons. • The Hawaii County OHCD executed a Grant Agreement with the U.S. Department of Housing and Urban Development(HUD) for its 2019 CDBG funding for $2,646,713 and conducted the environmental reviews for its CDBG projects. In the past fiscal year, the CDBG funded projects that are in progress or have been completed include: a. The rehabilitation of three owner-occupied units to meet health and safety standards,with three new rehab loans in process; b. The acquisition of a Wildland Brush Truck for the Paradise Park Fire Station; c. Completed the van acquisition for the Boys and Girls Club of the Big Island; d. Initiated the construction of the gym improvements and paving at the Boys and Girls Club of the Big Island; e. Completed the construction of the Hilo Adult Day Care Center; L Initiated the design and construction of the West Hawaii Certified Kitchen, 96% complete; g. Completed the fencing and roofing project at the Kula`imano Elderly Housing Project; h. Initiated the construction of various improvements,Phase II at the Kula`imano Elderly Housing Project, 95% complete; i. Initiated the design and construction for the roof and ADA improvements at the Hale Maluhia Men's Shelter; j. Initiated the design and construction for the roof and kitchen renovations at the Kiheipua Family Shelter; Six Month Progress Report on Program Objectives for FY 2019-20 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT k. Initiated the design and construction of the Hale `Ghana Domestic Abuse Shelter Renovations; and 1. Initiated the design and construction of the West Hawaii Domestic Abuse Shelter Renovations. i I HOME 1. Fund, administer and/or complete approximately two HOME projects in accordance with program regulations. Projects will benefit 100% low and moderate income persons. • Provided continued rental assistance to 81 families for a total of 147 families served on its Tenant Based Rental Assistance Payments Program; • Kaloko Heights Affordable Housing project was awarded HOME funds to construct 100 multi-family rental units. The environmental review for the project has been completed, the developer's agreement is in the process of being executed; and • Habitat for Humanity was awarded HOME funds to construct three self-help homes in the Puna district. HOUSING TRUST FUND 1. Fund, administer and/or complete one rental housing project in accordance with program regulations. The project will benefit 100%of extremely low income persons. • Kaloko Heights Affordable Housing project was awarded National Housing Trust Fund funds to construct 100 multi-family rental units. The environmental review for the project has been completed,the developer's agreement is in the process of being executed. Workforce Development Branch WIOA 1. Provide services to: 155 adults who are 18 years of age and older and meet the income requirement. 69 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. 106 in-school youth(ages 14-18) and out-of-school youth(ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. • Provided services to: 136 adults who are 18 years of age and older and meet the income requirement. Forty-two dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. Ninety-six in- school youth (ages 14-18) and out-of-school youth (ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. Six Month Prob ess Report on Program Objectives for FY 2019-20 5 HOUSING OFFICE._ F OUSING & COMMUNITY DEVELOPMENT 2. Manage the American Job Center Hawaii (AJCH)where clients can access various services i in one location. i • Continue to manage the American Job Center Hawaii(AJCH) and assist clients j with access to various services in one location. { 3. Provide Employer services through the AJCH. Provide free services such as information like j labor market trend information to help plan for business expansion,relocation, future hiring and training needs. i • Continue to provide free Employer services through the AJCH. Such services include providing information like labor market trend information to help plan for business expansion, relocation,future hiring and training needs. 4. Provide recruitment campaigns for new business ventures or facilities needing a large number of specialized workers. • Continue to provide recruitment campaigns for new business ventures or facilities needing a large number of specialized workers. Six Month Progress Report on Program Objectives for FY 2019-20 6 USING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division Development Branch 1. Provide construction management oversight for affordable housing projects. • Kula`imano Elderly Housing Project—(utilizing CDBG funds) a. Completed installation of project fencing and rehabilitation of roofs. b. Started the construction of various improvements including building hardening, back-up generator, and a mailbox center with ADA features. c. Completed the architectural design work and a soil testing for walkway improvements to meet ADA requirements. • Kaloko Housing Project—"The Homes of Ulu Wini" (utilizing CIP funds) a. Completed the renovation of bathrooms to meet Fair Housing Act requirements. b. Completing the renovation of storage area sidewalks to meet Fair Housing Act requirements. • West Hawaii Emergency Shelter Campus (utilizing CDBG funds) a. Started the installation of a commercial kitchen. b. Developed the professional services scope of work for improvements including installing ceiling fans, a fire suppression system, a photovoltaic system, security lighting, and repairing fences. • Kamakoa Nui Workforce Housing a. Developed the professional services scope of work for schematic designs and request for proposal for a multi-family housing complex for workforce rental housing. • Ouli `Ekahi Housing a. Completed the architectural design work for the replacement of roofs at Ouli `Ekahi. Requests for Proposals advertised in February 2019 and three bids received. Final Status Report on Program Objectives for FY 2018-19 1 HOUSING . pip_ p-k . . OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Planning Branch 1. Execute four affordable housing agreements. • One affordable housing agreement executed. 2. Provide 30 Fair Housing trainings for general audiences. • Six Fair Housing training for general audiences provided; • Two Fair Housing Officer training sessions attended; • Forty-four Fair Housing inquiries from general public addressed; and • Created a dedicated Fair Housing Act website for the County to increase public awareness and exposure to the Fair Housing Act. i 3. Provide one Fair Housing training for a non-/limited-English audience. • One training to limited-English proficient audience was provided. 4. Recruit four new landlords to attend the Fair Housing trainings. • There were 45 new landlords that attended the Fair Housing trainings. 5. Assist 100 clients with Fair Housing inquiries/issues. • Assisted 44 clients with Fair Housing inquiries/issues. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency.Program 1. Provide services to at least new ten participants through the Section 8 Family Self- Sufficiency Program by June 30,2018. • Enrolled and provided services to 25 new participants. Section 8 Homeownership Option Program 1. Complete one Section 8 Homeownership Option Program transactions with an eligible program participant. • One new transaction completed. Final Status Report on Program Objectives for FY 2018-19 2 USING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Housing Programs Branch Residential Repair Program 1. Provide loans and complete home repairs for ten low- and moderate-income homeowners. • Eight new loans and home repairs processed. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 96%utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. • Maintained a 104% utilization rate. HOME Tenant Based Rental Assistance Program 1. Maintain 96%utilization rate of funding for Tenant Based Rental Assistance Program. • Eighty-three new families on contract and $277,965 expended. Grants Management Division Grants Administration Branch CDBG 1. Fund,monitor and/or complete approximately ten CDBG projects in accordance with program regulations. Projects will benefit at least 80% low- and moderate-income persons. • The Hawaii County OHCD executed a Grant Agreement with the U.S. Department of Housing and Urban Development(HUD) for its 2018 CDBG funding for$2,694,402.00 and conducted the environmental reviews for its CDBG projects. • In the past fiscal year, the CDBG funded projects that are in progress or have been completed include: a. The completion of the Boys and Girls Club perimeter fencing project; b. The completion of the Hilo Adult Day Care Center; c. The completion of the Kula`imano Elderly Renovation—Fencing and Roofing project; Final Status Report on Program Objectives for FY 2018-19 3 HOUSING �.. _.... . .. .xx OFFICE OF HOUSING & COMMUNITY DEVELOPMENT d. The acquisition of a Wildland Fire Pumper Apparatus for the Pahala Fire Station; e. The acquisition of an eight-passenger van for the Boys and Girls Club of the Big Island; L The acquisition of two refrigerated vans for the Food Basket for its emergency food distribution; g. The acquisition of a Wildland Brush Truck for the Paradise Park Fire Station; It. The construction of the West Hawaii Certified Kitchen; i. The construction of the Kula`imano Elderly Renovations Ph II-Various Improvements; j. Initiated the design and construction of the Kihepua Family Shelter—Roof and Kitchen Renovations; k. Initiated the design and construction of the Hale Maluhia Men's Shelter— Roof and ADA Improvements. HOME 1. Fund, administer and/or complete approximately two HOME projects in accordance with program regulations. Projects will benefit 100% low-and moderate-income persons. • For the HOME Investment Partnerships Program,funded projects that are in progress or have been completed include: a. Served a total of 83 families for its Tenant-Based Rental Assistance Payments Program; b. Selected and awarded HOME funds to the Kaloko Heights Affordable Housing project, currently in its environmental review process. NATIONAL HO USING TR UST FUND 1. Fund, administer and/or complete in accordance with program regulations. Projects will benefit 30% low- and moderate-income persons. 100%very low- and moderate-income persons. • For the National Housing Trust Fund Program: a. Selected and awarded HTF funds to the Kaloko Heights Affordable Housing project, currently in its environmental review process. Final Status Report on Program Objectives for FY 2018-19 4 i HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Workforce Development Branch WIOA 1. Provide services to: 160 adults who are 18 years of age and older and meet the income requirement. 100 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff. 140 in-school youth(ages 14-18) and out-of-school youth(ages 14-21)who are considered disadvantaged with at least one of the WIOA program barriers. • Provided education and training services to 161 income eligible adults; • Provide services to 62 dislocated workers who have recently been laid off due to company closure or who have been given notice of layoff; • Provided services to 119 in-school youth(ages 14-18) and out-of-school youth (ages 16-24)who require additional assistance to complete an educational program to secure or hold employment. This group is considered disadvantaged with at least one of the WIOA program barriers. These barriers include, but are not limited to, disabled, school dropouts, basic skills deficient,homeless, runaways or in foster care, pregnant or parenting teens,English as a second language, and juvenile or adult justice offender; • Two Rapid Response sessions were held for Jack's Tours and Bubba Gump's Shrimp restaurant; and • Two Job Fairs were held - one in East Hawaii at the Edith Kanakaole Multi- Purpose Stadium and the other in West Hawaii at the Old Kona Airport pavilion. • Maintained and managed the American Job Center Hawaii(AJCH) and provided services to 4,604 patrons with the top Categories/Programs: o Job Search; o Unemployment Insurance; o Workforce Innovation and Opportunity Act Program; and o Resume. Final Status Report on Program Objectives for FY 2018-19 This page intentionally left blank EiEOTHE--,-',RMAL i i PLANNING GEOTHERMAL ASSET FUND i The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. No new claims were submitted to the Geothermal Asset Fund. i 3 i I i II Six Month Progress Report on Program Objectives for FY 2019-20 1 s i 3 3 s f , This page intentionally left blank i i PLANNING __ __o_.__ . . . nh. _ __ ___ .�.a. .......... _ . .— GEOTHERMAL ASSET FUND The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. In FY 2018-19 the Department awarded claim funds to `Ohana Ho`opakele for the conduct of a Native Hawaiian Psycho-Social and Community Well-Being Study in the amount of$293,760. This claim was awarded by the Windward Planning Commission in November 2016. No new claims were submitted to the Geothermal Asset Fund. i Final Status Report on Program Objectives for FY 2018-19 1 i This page intentionally left blank