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<br /> <br /> DEPARTMENT OF WATER SUPPLY  COUNTY OF HAWAI`I <br /> <br /> 345 KEKŪANAŌ`A STREET, SUITE 20  HILO, HAWAI`I 96720 <br /> <br /> TELEPHONE (808) 961-8050  FAX (808) 961-8657 <br /> <br />April 27, 2020 <br /> <br />NEWS RELEASE <br /> <br />FOR IMMEDIATE RELEASE <br /> <br />Hawai‘i County Water Supply Extends Suspension <br />of In-Person Services Through May 31 <br /> <br />th <br />In line with the Governor’s 6 Supplementary Proclamation related to the ongoing COVID-19 <br />pandemic, the Department of Water Supply (DWS), County of Hawai‘i announces that the suspension <br />of in-person payment collections and customer service inquiries has been extended through Sunday, <br />May 31, 2020. <br /> <br />DWS will accept only telephone, online, auto-payment, mail, or payments left in a secured DWS <br />payment drop box while the state’s stay-at-home order and other emergency provisions remain in effect. <br />To pay a bill online, please visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay <br />Online” tab and follow the self-service portal. Customers wishing to pay by telephone should call toll- <br />free 844-216-1994 anytime. There are no fees for these services. <br /> <br />For more information about no-charge payment options, please call one of our Customer Service offices <br />below during normal hours: <br /> <br /> Customer Service Contacts: <br /> Hilo: (808) 961-8060 <br /> Waimea: (808) 887-3030 <br /> Kona: (808) 322-0600 <br /> Email: dws@hawaiidws.org <br /> <br />DWS is committed to providing essential, safe, and reliable water service to our customers. This <br />water continues to undergo routine water-quality testing that shows it meets all state and federal <br />drinking water requirements. <br /> <br />During this unprecedented and challenging time, DWS has modified employee work schedules and <br />increased hygiene practices to keep our staff safe and healthy during the COVID-19 pandemic. Please <br />stay healthy and do your part to help prevent the spread of this virus! <br /> <br />### <br />…Water, Our Most Precious Resource…Ka Wai A Kãne… <br />The Department of Water Supply is an Equal Opportunity provider and employer. <br />