HomeMy WebLinkAbout2020-04-27 DWS extends suspension of in-person services through May 31 -- press release
DEPARTMENT OF WATER SUPPLY COUNTY OF HAWAI`I
345 KEKŪANAŌ`A STREET, SUITE 20 HILO, HAWAI`I 96720
TELEPHONE (808) 961-8050 FAX (808) 961-8657
April 27, 2020
NEWS RELEASE
FOR IMMEDIATE RELEASE
Hawai‘i County Water Supply Extends Suspension
of In-Person Services Through May 31
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In line with the Governor’s 6 Supplementary Proclamation related to the ongoing COVID-19
pandemic, the Department of Water Supply (DWS), County of Hawai‘i announces that the suspension
of in-person payment collections and customer service inquiries has been extended through Sunday,
May 31, 2020.
DWS will accept only telephone, online, auto-payment, mail, or payments left in a secured DWS
payment drop box while the state’s stay-at-home order and other emergency provisions remain in effect.
To pay a bill online, please visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay
Online” tab and follow the self-service portal. Customers wishing to pay by telephone should call toll-
free 844-216-1994 anytime. There are no fees for these services.
For more information about no-charge payment options, please call one of our Customer Service offices
below during normal hours:
Customer Service Contacts:
Hilo: (808) 961-8060
Waimea: (808) 887-3030
Kona: (808) 322-0600
Email: dws@hawaiidws.org
DWS is committed to providing essential, safe, and reliable water service to our customers. This
water continues to undergo routine water-quality testing that shows it meets all state and federal
drinking water requirements.
During this unprecedented and challenging time, DWS has modified employee work schedules and
increased hygiene practices to keep our staff safe and healthy during the COVID-19 pandemic. Please
stay healthy and do your part to help prevent the spread of this virus!
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…Water, Our Most Precious Resource…Ka Wai A Kãne…
The Department of Water Supply is an Equal Opportunity provider and employer.