HomeMy WebLinkAboutRES 046 Draft 01 2020-2022COUNTY OF HAWAII •* STATE OF HAWAII
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RESOLUTION NO. 46 2J.
A RESOLUTION APPROVING THE COUNTY OF HAWAII MASS TRANSIT
AGENCY TITLE VI PROGRAM PLAN.
WHEREAS, Title VI of the Civil Rights Act of 1964 (42 U.S.C. § 2000d et seq.)
prohibits discrimination on the basis of race, color or national origin for recipients of federal
financial assistance; and
WHEREAS, the Mass Transit Agency ("MTA"), as a recipient of Federal Transit
Administration ("FTA") financial assistance to provide public transportation, must prepare and
submit a Title VI Plan that is compliant with FTA Circular 4702.1 B Title VI Requirements and
Guidelines for FTA Recipients ("Circular") to the FTA; and
WHEREAS, the MTA prepared the 2020 Title VI Plan, attached hereto as "Exhibit A" in
compliance with the requirements set forth in the Circular and reported that the MTA provides
public transportation in conformance with Title VI legislation; and
WHEREAS, the 2020 Title VI Plan must be approved by the County's governing entity,
the Hawai'i County Council, prior to submission to the FTA, pursuant to the Circular's
Requirements and Guidelines; now therefore,
BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII that the
2020 Title VI Plan, attached hereto and which by reference is made a part hereof, be approved.
BE IT FURTHER RESOLVED that the MTA Administrator can make minor or editing
changes to the 2020 Title VI Plan, attached hereto, provided no substantial additions or deletions
are made.
BE IT FINALLY RESOLVED that the County Clerk shall transmit a copy of this
resolution to the Honorable Mitchell D. Roth, Mayor; Brenda Carreira, Mass Transit Agency
Administrator; and Malia Hall, Deputy Corporation Counsel.
Dated at Kona . Hawai'i, this 17th day of March
52021.
INTRODUCED BY:
COUNTY COUNCIL
County of Hawaii
Hilo, Hawaii
I hereby certify that the foregoing RESOLUTION was by
the vote indicated to the right hereofadopted by the COUNCIL ofthe
County of Hawaii on _ March 17,.. 2021
ATTEST:
2
ROLL CALL VOTE
Reference: C-118/PWMrC.-4
Q IRESOLUTIONNO. 4f "
AYES NOES ABS EX
CHUNG x
DAVID x
INABA x
KANEALPI-KLEINFELDER x
KIERKIEWICZ x
KIMBALL x
LEE LOY x
RICHARDS x
VILLEGAS x
8 0 1 0
Reference: C-118/PWMrC.-4
Q IRESOLUTIONNO. 4f "
IRMA w
COUNTY OF HAWAII
Mass Transit Agency
Developed:
25 Aupuni Street, Hilo, HI 96720
www.heleonbus.org
This document was prepared by County of Hawaii, Mass Transit Agency (MTA) to comply with
Title VI of the Civil Rights Act of 1964, including new provisions detailed in U.S. Department of
Transportation's FTA Circular 4702.1 B, "Title VI Requirement and Guidelines for Federal Transit
Administration Recipients."
Reference: FTA Circular 4702.1 B Title VI Requirements and Guidelines for Federal
Transit Administration (FTA) Recipients (October 1, 2012).
County of Hawaii Mass Transit Agency Title VII Policy Statement
The County of Hawaii Mass Transit Agency is committed to ensuring that
no person is excluded from participation in or denied the benefits
of its services on the basis of race, color, or national origin, as provided by
Title V1 of the Civil Rights Act of 1964, as amended.
0
1. General Requirements and Guidelines for All FTA Recipients
Executive Summary and Introduction ............................................................................. 3
County of Hawai'i Mass Transit Agency Title VI Complaint Form
ATTACHMENT B:
Requirement to Notify Beneficiaries of Protection under Title VI ............................................4
ATTACHMENT C: County of Hawaii Mass Transit Agency Limited English Proficient PlanATTACHMENTb:
Requirement to Develop Title VI Complaint Procedures and Form ..........................................5
ATTACHMENT E:
Requirement to Record and Report Transit -Related Title VI Investigations,
ATTACHMENT F:
Complaints, and Lawsuits .......................................................................................... 10
Promoting Inclusive Public Participation ........................................................................ 11
Requirement to Provide Meaningful Access to Limited English Proficient Person ..................14
Minority Representation on Planning and Advisory Boards ..............................................15
MonitoringSub -recipients .......................................................................................... 15
Determination of Site or Location of Facilities 15
Hawaii County Council Approval of MTA Title VI Program .....................................................16
11. Requirements and Guidelines for Fixed Route Transit Providers
Requirement to Set System -wide Service Standards........................................................ 17
Requirement to Set System -wide Service Policies 18
111. Attachments
ATTACHMENT A: County of Hawai'i Mass Transit Agency Title VI Complaint Form
ATTACHMENT B: County of Hawai'i Mass Transit Agency Public Participation Plan
ATTACHMENT C: County of Hawaii Mass Transit Agency Limited English Proficient PlanATTACHMENTb: Hawai'i County Council Resolution
ATTACHMENT E: Hele-On Bus Fleet
ATTACHMENT F: Robert's Hawaii Bus Fleet
ATTACHMENT G: Vehicle Headway
IV. Appendices
1: Title VI Acknowledgement Form
2: Pahoa Hub Meeting Flyer
3: Hawai'i County Council Meeting Agenda
4: Hawai'i County Council Order of Business
The County of Hawaii Mass Transit Agency (MTA) is responsible for providing fixed -route and
paratransit service for Hawai'i Island. in addition, MTA provides a shared ride taxi program
which offers origin to destination services in the urbanized areas of Hilo. The Hele-On Bus,
paratransit services, and shared ride taxi programs are operated by private firms under contract
with MTA.
MTA's vision is to create a high quality multi -modal transportation system that provides safe,
reliable, convenient mobility choices that meet the commuting, social service, and other needs
of our residents and visitors. The multi -modal system should be environmentally responsible
and cost effective.
Federal Funding from the Federal Transit Administration has been relied upon for many years.
MTA receives Section 5311 and Section 5339 for operations and capital support.
Staff of the MTA includes an Administrator, Administrative Services Assistant, Program
Manager, Transportation Specialist, Transit Operations Assistant, Transit Assistant, Account
Clerks (3), Garage Supervisor, Automotive Mechanic 11, and Automotive Mechanic 1 (3).
INTRODUCTION
As a recipient of Federal Transit Administration funds, the Title VI Program Plan is to establish
guidelines to effectively monitor and ensure that the County of Hawai'i Mass Transit Agency's
programs and services, are in compliance with Title VI requirements.
Title VI states that "no person in the United States shall, on the grounds of race, color, or national
origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving Federal financial assistance." (42 U.S.C.
Section 2000d).
The County of Hawaii Mass Transit Agency will ensure that its programs, policies, and activities
comply with Department of Transportation's (DOT) Title VI Regulations (49 CFR Part 21) and with
Limited English Proficient (LEP) Persons requirements (70 FIR 74087, December 14, 2005). MTA
is committed to creating and maintaining a public transportation system that is free of all forms of
discrimination and will take all necessary actions that violates this policy or the rights and
privileges of those it is designed to protect. FTA requires recipients to document compliance with
DOT Title VI regulations by submitting a Title VI Program Plan once every three years.
Title VI Coordinator Contact information
Kasie Kailikea, Mass Transit Agency, 25 Aupuni Street, Hilo, HI 96720
Phone: 808-961-8744 Fax: 808-961-8745 Email: Kasie.Kailikea@hawaiicounly.gov
i[qar-UM
Title VI Information I)lsse-Wrfa4L*r--
Title VI information posters shall be prominently and publicly displayed in the MTA's Transit
facilities and on their revenue vehicles.
Title V1 information shall be disseminated to MTA's employees annually with payroll or pay stub
envelopes. This notice reminds employees of the MTA's policy statement, and of their Title V1
responsibilities in their daily work and duties.
During new employee orientation, new employees shall be informed of the provisions of Title V1,
and the MTA's expectations to perform their duties accordingly.
All employees shall be provided a copy of the Title VI Program and are required to sign the
Acknowledgement of Receipt (see Appendix 1).
Subcontracts and Vendors
All contractors and vendors who receive payments from MTA where funding originates from any
federal assistance are subject to the provisions of Title V1 of the Civil Rights Act of 1964 as
amended.
Title VI information shall be disseminated to contractor's and vendor's employees annually with,
payroll or pay stub envelopes. This notice reminds employees of the MTA's policy statement,
and of their Title VI responsibilities in their daily work and duties.
During new employee orientation, new employees shall be informed of the provisions of Title V1,
and the MTA's expectations to perform their duties accordingly.
All employees shall be provided a copy of the Title VI Program and are required to sign the
Acknowledgement of Receipt (see Appendix 1).
County of Hawai'i
Mass Transit Agency
Title VI Notice
The Mass Transit Agency operates the Hele-On Bus, Kako'o Paratransit services, and Shared
Ride Taxi Program without regard to race, color, and national origin in accordance with Title VI of
the Civil Rights Act of 1964. Any person who believes that she or he has been aggrieved by an
unlawful discriminatory practice under Title VI must file a complaint within 180 days of the alleged
occurrence to any of the following:
County of Hawai'i - Mass Transit Agency
25 Aupuni Street (mailing Address)
2299 Ho'olaulima Road (Physical Address)
Hilo, Hawai'i 96720
Phone No. (808) 961-8343
Email: heleonbus@hawaiicounty.gov
In addition to the Title VI complaint process at MTA, a complainant may also file a Title VI
complaint with an external entity, such as:
County of Hawai'i — Department of Human Resources
Attention: EEO Officer/ADA Coordinator
25 Aupuni Street
Hilo, Hawai'i 96720
Phone No. (808) 961-8361
Hawai'i State Department of Transportation
Office of Civil Rights
200 Rodgers Boulevard
Honolulu, Hawai'i 96819
Phone No. (808) 831-7924
Email: HDOT-TITbEVI@hawaii.gov
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor — TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Phone No. (888)- 446-4511
If more information is needed in another language, please contact (808) 961-8343
The MTA notice to the public is currently posted at the following locations:
County of Hawaii Mass
Transit Agency
Administration Office
2299 Ho'olaulima Road, Hilo, HI
96720
Hilo
The MTA Website www.heleonbus.org Hilo
Hele-On Operated Transit
Vehicles (includes
contracted vehicles)
Various Locations Hilo/Kona/K_ohaIa/Ka'u
Para -transit Vehicles Various Locations Hilo/Kona
Shared Ride Taxi Vehicles Various Locations Hilo
MTA Maintenance Area 2299 Ho'olaulima Road Hilo
Mo'oheau Bus Terminal 329 Kamehameha Avenue Hilo
Requirement to Develop Title V1 Complaint ProceduresandComplaint Form
The Title VI Complain Procedures and Form are on the following website:
Hawai'i County Mass Transit Agency (MTA)
http://www.heleonbus.or,q/title-vi-of-the-civiI-rights-act-of-1 964
Complaint Forms (Attachment A) are available at the following locations:
Download from (MTA) website listed above
Through mail or email by call (MTA) at (808) 961-8744, or emailing
heleonbus@hawaiicounty.gov
In-person at:
MTA (2299 Ho'olaulima Road, Hilo)
Mo'oheau Bus Terminal (329 Kamehameha Avenue, Hilo)
The Complaint Process displayed below has been extracted from the MTA website.
County of Hawaili
Hele-On Bus Title V1 Policy
The County of Hawai'i, Mass Transit Agency (MTA), as a recipient of Federal funds, will fully
comply with Title VI of the Civil Rights Act of 1964. MTA is committed to ensuring that no person
using public transit services is discriminated against on the basis of race, color, or national
origin, particularly in the following service areas:
Scheduling
Quality of service
Frequency of service
Age and quality of vehicles assigned to routes
Quality of stations serving different routes
Location of routes
Who can file a complaint
Anyone who believes that she or he has been discriminated against on the basis of race, color
or national origin, while using the Hele-On Bus, paratransit services, or shared ride taxi program
may file a Title VI complaint with MTA.
How to file a Title VI discrimination complaint
If a person believes she or he has been discriminated against in using any of the Hele-On Bus
programs and services, they may file a signed, written complaint within one hundred eighty
180) days of the date of alleged discrimination. If the complainant is unable to write a
complaint, the MTA will provide assistance. A complaint form is available at the MTA office and
on its website.
Complaints should provide the following information:
Complainant's name, address, and contact information (telephone number, email
address, etc.)
How, when, where, and why the complainant believes he or she was discriminated
against
Location, names, and contact information of any witnesses
File the complaint in writing with MTA at:
Mailing Address:
County of Hawaii
Mass Transit Agency
25 Aupuni Street
Hilo, Hawai'i 96720
Email: heleonbus@hawaiicounty.gov
Phone: (808) 961-8744
Physical Address:
County of Hawaii
Mass Transit Agency
2299 Ho'olaulima Road
Hilo, Hawai'i 96720
Email: heleonbus@hawaiicounty.gov
Phone: (808) 961-8744
In addition to the Title V1 complaint process at MTA, any person who believes she or he has
been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint, which
must be filed within 180 days of the alleged occurrence to any of the following:
County of Hawaii
Department of Human Resources
Attention: EEO Officer/ADA Coordinator
25 Aupuni Street
Hilo, Hawaii 96720
Phone No. (808) 961-8361
External Entities:
Hawaii Department of Transportation
Civil Rights Office (OCR)
200 Rodgers Blvd.
Honolulu, Hawaii 96819
Phone: (808) 831-7924
Email: HDOT-TITLEVI@hawaii.go
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor — TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
A court, Federal or State
If a complaint is filed with both MTA and an external entity, the external complaint will
supersede the MTA complaint and the MTA complaint procedures will be suspended until the
external entity produces findings.
MTA Complaints Process
Complaints that allege discrimination based on race, color, or national origin, while using any
Hele-On Bus services or programs, will be assigned a complaint number by MTA.
MTA will notify the County's Equal Opportunity Officer/ADA Coordinator of the complaint.
MTA will review the Title VI complaint and will provide appropriate assistance to complainant(s),
including those who have limited English proficiency (LEP).
MTA will begin investigation of a formal Title VI complaint within ten (10) working days of
receiving the complaint.
If additional information is needed from the Complainant, MTA will contact the complainant in
writing within fifteen (15) working days for additional information. If the complainant fails to
provide the requested information by the requested date, the complaint could be
administratively closed.
Based upon all of the information received, MTA will draft a written response, subject to review
by its Corporation Counsel.
MTA will send the final written response to the complainant and advise the complainant of his or
her right to file a complaint externally.
The complainant also will be advised of his or her right to appeal the response to Federal and
state authorities as appropriate.
MTA will diligently attempt to respond to complaints within sixty (60) workdays of its receipt.
RI
and Lawsuits
The MTA has not been involved in any transportation -related Title V1 investigations, lawsuits or
complaints for period 2018 — 2020.
ate.
Investigations
1. None
2.
Lawsuits
1. None
2.
Complaints
1. None
2.
W-9
Promoting inclusive public participation is accomplished through MTA's Public Participation Plan
Attachment B)
MTA strives to involve all segments of our community in planning future MTA programs,
services, and projects by promoting inclusive public participation. The MTA will use its available
resources to employ the following strategies, as appropriate:
Value public participation and promoting expansive involvement by members of the
community;
V Encourage, frequent and continuous engagement by the public throughout the entire
Outreach to populations, communities, including underserved populations and treating
all members of the public fairly, considering all public input as an important component
of the planning and implementation process;
Promote partnerships among residents, business community, organizations, and public
officials;
V Select accessible and varied meeting locations and times;
V Employ different meeting sizes and formats;
Use social media in addition to other resources as a way to gain public involvement,
including virtual public involvement.
Use translated radio, newspaper ads, press releases on stations and in publications that
serve Limited English Proficiency (LEP) populations;
Providing communications and agency reports that are clear, timely and broadly
distributed.
Documented Public Outreach
The following is a summary of outreach efforts conducted by the MTA as they relate to Title VI
requirements under the Public Participation Plan. Many of our activities are conducted in
partnership with other service organizations and non-profit agencies within the community. This
is in no way a complete list but rather documents the agency's outreach efforts as they relate
specifically to minority and low-income populations.
Information pertinent to each event and/or activity will be provided to HDOT upon request.
Examples include copies of: meeting announcements, agendas, posters, attendee list, etc.
11
The County of Hawai'i Transit and Multi -modal Transportation Master Plan (TMP) is one of
MTA's projects that facilitated public participation. The TMP was finalized and delivered in
August 2018. It prepared seven detailed subject studies, an on -board passenger survey,
financial analyses, and public input. Two rounds of public meetings were held around Hawai'i
Island to gather reaction to proposed service changes. The second round presented the Draft
Master Plan:
plamwal.
Waimea, 10, 2018
12, 2018
Kea'au, April 15, 2018
April 16, 2018
Modifications were made to the draft to incorporate public input.
Attendance at Communitv Events
April 13, 2018 - National Federation for the Blind and Low Vision Fair. Hosted a table providing
information on paratransit service. Printed materials and assistance with application process
was provided to attendees. In addition, route maps and bus schedules were provided for the
public transit bus system. Attended by Tiffany Kai.
September 6, 2018 - Served as a panelist at the East Hawai'i Disability Legislative Forum.
Provided printed information about the Hele-On and paratransit service, application assistance,
and fielded community questions. This forum encouraged public discussion and created a
venue for those who have or work with persons with disabilities to raise their concerns or give
feedback about existing or lack of existing services. Attended by Tiffany Kai and Maria
Aranguiz.
June 14, 2019 — National Federation for the Blind and Low Vision Fair. Teamed up with the
Office of Aging in providing paratransit program information. Provided printed materials and
assistance as requested. Hele-On public transit system information were also provided.
Although no staff member from MTA attended, we were represented.
10/03/2019 — Served as a panelist at the East Hawai'i Disability Legislative Forum. Provided
printed information about the Hele-On and paratransit service, and fielded community questions.
This forum encouraged public discussion and created a venue for those who have or work with
persons with disabilities to raise their concerns or give feedback about existing or lack of
existing services. Attended by Brenda Carreira
October 24, 2019 — Attended West Hawai'i Disability Legislative Forum. Provided printed
materials and answered public question and inquiry about our public transportation services.
This forum was the East side counterpart to the West Hawai'i forum. Attended by Betty Alcover
Puna Hub Public Meeting
July 31, 2019. Co -hosted meeting with SSFM tQ provide information and gain feedback on six
6) conceivable locations in different parts of Pahoa for a hub and spoke system. A power point
presentation and handouts were delivered to the audience, and a question and answer session
took place. Feedback was received and presented to the Hawai'i County Council on January 8,
12
2020, where the public was afforded an opportunity to testify on the subject. See Appendix 2
meeting flyer).
Increase of LEP Information Accessibility
July, 2020 — Redistributed Emergency Messaging Booklet for use by drivers on our public
transit vehicles, including paratransit, and shared—ride taxi providers, which includes translated
emergency and useful phrases in 18 of the most common languages in Hawaii.
Simultaneously re -issued use of language cards in 14 languages, which can be carried by an
individual who has LEP and used to identify the interpretation services needed. These cards
are located at the Mo'oheau Bus Terminal and the MTA Administrative office. Distributed
written protocol and instruction for use of contracted interpreter services. These tools can be
used as a safeguard to better ensure we are prepared to assist in providing meaningful access
to information and communication to those who may have LEP.
Attendance at Invitational Events
Currently, Mass Transit uses its website, press releases, and memos to provide information to
its riders. The Mo'oheau Bus Terminal as well as the Resort community assists the agency in
distributing information. Riders are also able to access Aloha United Way 2-1-1 for agency
information.
From time to time, MTA meets with various groups accordingly. These groups include Disability
Rights Hawaii, Community Action Network, Senior Centers, Neighborhood Communities.
MTA also participates in Job Fairs, University of Hawai'i at Hilo Student Fairs, and other
community fairs,
The Mass Transit Agency will continue to participate in outreach events and expand its outreach
efforts. To accomplish this, MTA will be proactive and initiate vigorous engagement with its
diverse communities. MTA also works with the County's Immigration Office for outreach.
W
The Mass Transit Agency is an Equal Opportunity Provider and Employer and is firmly
committed to a policy of non-discrimination. MTA affords meaningful access to its services for
Limited English Proficient (LEP) persons. The 2019 LEP Plan identifies appropriate language
assistance measures needed to improve access to public transit services by LEP persons.
MTA utilizes contracted phone interpretation services upon request to the maximum extent
feasible and on a case by case basis. MTA has not received any request to translate any vital
documents (see Safe Harbor Provisions below). The Title VI Coordinator is the designated
Language Access Coordinator to efficiently and promptly respond to requests for an interpreter
or a translation of County documents. Hawaii County is currently updating its Language
Access Plan (July, 2020), with a roll out in November, 2020.
The County of Hawaii EEO/ADA Coordinator is designated as the Language Access
Coordinator for implementation of the Plan and is responsible for assisting covered departments
with its compliance efforts.
A copy of MTA's 2020 LAP Plan can be found at Attachment C.
Safe Harbor Provision
The Mass Transit Agency complies with the Safe Harbor Provision:
The Federal Transit Authority Circular 4702.1 B states:
DOT has adopted DOD's Safe Harbor Provision, which outlines circumstances
that can provide a "safe harbor" for recipients regarding translation of written
materials for LEP populations. The Safe Harbor Provision stipulates that, if a
recipient provides written translation of vital documents for each eligible LEP
language group that constitutes five percent (5%) or 1,000 persons, whichever
is less, of the total population ofpersons eligible to be served or likely to be
affected or encountered, then such action will be considered strong evidence of
compliance with the recipient's written translation obligations. Translation of
non -vital documents, if needed, can be provided orally. If there are fewer than
50 persons in a language group that reaches the five percent (596) trigger, the
recipient is not required to translate vital written materials but should provide
written notice in the primary language of the LEP language group of the right to
receive competent oral interpretation of those written materials, free of cost.
These safe harbor provisions apply to the translation of written documents only.
They do not affect the requirement to provide meaningful access to LEP
individuals through competent oral interpreters where oral language services
are needed and are reasonable. A recipient may determine, based on the Four
FactorAnalysis, that even though a language group meets the threshold
specified by the Safe Harbor Provision, written translation may not be an
effective means to provide language assistance measures. For example, a
recipient may determine that a large number ofpersons in that language group
have low literacy skills in their native language and therefore require oral
interpretation. In such cases, background documentation regarding the
determination shall be provided to FTA in the Title V1 Program. "
14
Minority Representation on Planning and Advisory Bodies
The Mass Transit Agency is not involved in the selection of members for the following
committees or boards:
Transportation Commission — Nine members are appointed by Hawai'i County's Mayor and
approved by the Hawai'i County Council.
Hawai'i County Council consists of a Mass Transit Committee is MTA's approving body and its
nine members are elected.
HDOT will monitor its sub -recipients' compliance with FTA Title VI requirements. Oversight
includes periodic on-site visits, review of submitted Title VI Plans, review of Title VI training
programs and sub -recipient's agency -conducted surveys etc.
The Hawaii County Equal Opportunity Office/American's with Disability Act Coordinator will
provide the following training material to ensure all appropriate MTA staff are trained in Title VI:
PowerPoint presentation
Video
Quiz
Each appropriate staff will be afforded reasonable time to complete the training. The results of
the training will be reviewed with the Hawai'i County EOO/ADA Coordinator, who may provide
feedback if necessary.
Determination of Site or Location of Facilities
Title VII Equity Analysis
A Title VI Equity Analysis is only required if the sub -recipient is planning to acquire land upon
which to construct a facility or plans to construct a facility. Do not conduct the analysis unless
you are planning to acquire land for this purpose or construct a facility.
A sub -recipient planning to acquire land to construct certain types of facilities must not
discriminate on the basis of race, color, or national origin, against persons who may, as a result
of the construction, be displaced fromrn their homes or businesses. "Facilities" in this context
does not include transit stations or bus shelters, but instead refers to storage facilities,
maintenance facilities, and operation centers.
There are many steps involved in the planning process prior to the actual construction of a
facility. During these planning phases attention needs to be paid to equity and non-
discrimination through equity analysis. The Title VI Equity Analysis must be done before the
selection of the preferred site.
Even if facility construction is financed with non -FTA funds, if the sub -recipient organization
receives any FTA dollars, it must comply with this requirement.
15
If the construction of the facility is funded with FTA funds, you may be subject to Environmental
Justice (EJ), FTA Disadvantaged Business Enterprise (DBE), American with Disabilities Act
ADA), and Buy America requirements etc.
The County of Hawai'i Mass Transit Agency completed the construction of a new Mass Transit
Agency Baseyard/Maintenance Facility in December, 2017. A Title VI Equity Analysis was
conducted by a third -party consulting firm. Additionally, a Categorical Exclusion was issued.
Currently, MTA is not in the process of acquiring land upon which to construct a facility (storage
facilities, maintenance facilities, etc.)
Approval of the Title VII Proaram by Governina Entit
Hawaii County Mass Transit Agency submitted its 2020 Public Transit Title VI Program Plan to
the Hawaii County Council for approval through its Mass Transit Committee, where it was
recommended for approval and transmitted to full Council vote on
Mass Transit Committee Meeting Agenda & Report dated Appendix 3
Hawaii County Council Order of Business dated Appendix 4
Resolution No. : Approving the County of Hawaii Mass Transit Agency Title VI
Program Plan pursuant to Federal Transit Administration Title VI Circular 4702.1 B Requirements
and Guidelines. Attachment D
Im
11. Requirements and Guidelines for Fixed Route Transit Providers
Requirement to Set System -wide Service Standards
This requirement applies to all fixed route providers of public transportation service. Appendix C
to 49 CFR part 21 provides in Section (3)(iii) that "no person or group of persons shall be
discriminated against with regard to the routing, scheduling, or quality of service of
transportation service furnished as a part of the project on the basis of race, color, or national
origin. Frequency of service, age, and quality of vehicles assigned to routes, quality of stations
serving different routes, and location of routes may not be determined on the basis of race,
color, or national origin."
System -wide Service Standards:
Vehicle load for each mode
Vehicle headway for each mode
On-time performance for each mode
Service availability
Service Standards
1. Vehicle Load
Measure: Provides service levels to prevent overcrowding and standees.
Most of the time, Hele-On operates with sufficient frequency to provide every passenger with
a seat. However, during heavy travel times or peak periods, passengers may experience
standing loads on our Hilo/South Kohala routes. During this time, MTA strives to provide
sufficient service so that passengers are reasonably comfortable. In 2020, due to Covid-1 9
and addressing social distancing, MTA was tasked to operate more than one bus on the
Hilo/South Kohala Routes to accommodate ridership.
MTA works closely with its contractors to ensure passengers are not left behind due to
overcrowding or overloads. Overcrowding is particularly monitored on routes daily, especially
on the commuter routes: Pahoa to Hilo; Volcano to Hilo, Hilo and Pahala to the South Kohala
Resorts. MTA provides bus service using 25 to 45 foot buses to minimize overcrowding and
ensure that all passengers are picked up. Buses are assigned to routes based on ridership
demand.
There are a number of different types of vehicles in the Hele-On bus fleet at any given time,
and fleet changes are expected. Actual seating capacity and maximum number of passengers
allowed by the comfort standards may change periodically.
See Attachment E Hele-On Bus Fleet
See Attachment F Robert's Hawaii Bus Fleet (contractor)
17
20=
Measure: Provides adequate service frequency based on the corridor of operation and ridership
demand.
Vehicle headway is defined as amount of time between two vehicles traveling in the same
direction on the same route. Scheduling headway across service modes and time periods is
affected by the following factors, including but not limited to: ridership, route length, traffic
congestion/conditions, population density, demand generators, and budget constraints.
The system -wide goal is to provide service as demand warrants based on review of ridership
reports, surveys and review of performance data. The vehicle headway standard is designed to
ensure that passengers have equitable wait times for transit. The peak period is defined as
Monday through Friday between 3:30 a.m. and 8:00 a.m. and 3:00 p.m. to 6:00 p.m.
Hele-On operates on an in -frequent basis due to the size of the Island, funding availability and
patronage of the particular route. See Attachment G.
3. On-time Performance
Measure: Provides accessible and reliable transit services to Hawaii County
To ensure reliable services, the County of Hawai'i Mass Transit Agency aims to have an 80%
on-time performance for all service modes. On-time performance is defined as a bus arriving
not more than five minutes late or more than 1 minute early.
4. Service Availability
Measure: Distribution of routes within an agency's service area.
County of Hawai'i Mass Transit Agency's goal is to provide transit service to major origins and
activity centers within Hawai'i County. This goal includes providing transit within 1/2mile radius for
80% of Hawai'i County's population.
1. Distribution of Transit Amenities
The transit amenities policy is designed to provide the framework for the distribution of bus stop
amenities equitably throughout the system. All amenities shall comply with ADA Accessibility
Guidelines. When resources allow for improvements at multiple stop locations, the County of
Hawai'i Mass Transit Agency will prioritize resources based on passenger activity and transfer
opportunities. MTA will also recognize the amount of observed boarding versus alighting activity
when siting amenities such as shelters, benches, and lighting.
In situations where the County of Hawaii Mass Transit Agency has the authority and available
resources to site new amenities at multiple bus stops, amenities will be programmed for
placement at those stops based on a ridership and route frequency. Amenities may include,
but are not limited to, shelters, seating, trash receptacles, lighting, and transit information
displays. Other considerations include transfer opportunities, and access to major activity
18
nodes. While the County of Hawaii Mass Transit Agency will use ridership to program the
installation of amenities, external factors (e.g., site limitations, safety, and regulations of County
or State, etc.) may dictate that amenities be installed out of order or not at all. Maintenance
and replacement of existing amenities are not be subject to ridership use.
The vehicle assignment procedure is designed to provide the framework for the
distribution of buses in an equitable fashion throughout the Hele-On system. It is a
process by which transit vehicles are assigned to routes. All vehicles used in transit
service are ADA accessible that accommodate at least two wheelchairs and is also
equipped with bicycle racks. Vehicle assignments are based on operating traits of the routes
such as ridership, mode of service, and roadway conditions (narrow, tight turns, hills).
Generally, 45 foot buses are assigned to commuter routes, high ridership, or long distance
routes. The 25/35 foot buses to circular/intra community routes, routes with narrow or steep
streets, tight turns, and less ridership.
19
1 .._,.. ... . ...
f i'
TITLE VI • FORM
The County of Hawai'i Mass Transit Agency (MTA), as a recipient of Federal Funds, will
fully comply with Title VI of the Civil Rights Act of 1964. MTA is committed to ensuring
that no person using the Hele On Bus, paratransif service or its shared ride taxi program
is discriminated against on the basis of race, color or national origin.
Please provide the folloing information necessary in order to process your complaint.
Assistance if available upon request by calling 808-961-8744. Complete this form and
mail to County of Hawaii, Mass Transit Agency, 25 Aupuni Street or deliver to: 2299
Ho'olaulima Road, Hilo, HI 96720,
Section I
Complainant's Name:
Address:
City: State:
Email Address:
Telephone No. (Home):
Section 11
Business):
Zip Code:
Are you filing this complain on your own behalf? ( ) Yes*
If you answered "yes" to this questions, go to Section 111.
If not, please supply your Information here:
Name:
Address:
City:
Email Address:
State: Zip Code:
Relationship to the person for whom you are complaining:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the aggrieved party if you are
filing on behalf of a third party. ( ) Yes ( ) No
What was the discrimination based on? (check all that apply):
Race
Color
National Origin
Date of Alleged Discrimination (Month, Day, Year:
Please describe in detail how you were discriminated against. Name any individual(s)
who was responsible, Attach addition sheets of paper if additional space is needed,
Section IV
Was this complaint filed with another Federal, State, or local agency; or with a Federal or
State Court? ( ) Yes ( )No
If yes, check each agency complaint was filed with:
Federal Agency Federal Court
State Court Local Agency Other (list)
State Agency
Provide contact person information for the agency you also filed the complaint with:
Name:
Address:
City:
Date Filed:
State:
You may attach any written materials or other information that you think is relevent to
your complaint.
Signature and date required below
Complainant's Signature
jjl lljj 1p lj lio
I i i , i . lllll!
County of Hawaii
Mass Transit Agency (MTA)
Public Participation Plan
The Mass Transit Agency's Public Participation Plan is designed to secure active and
representative involvement from all segments of our community in planning, programming and
project implementation including Mass Transit's Multi -Modal Transportation Plan, and any future
transportation services, issues, alternatives, and solutions. MTA acknowledges interagency
consultation and public participation are an integral part of transportation planning and decision
making process.
To accomplish this purpose, MTA will.
Enable an early and active role for the public in the development of transportation plans
and programs;
Identify and invite a broad range of potentially affected and interested persons, with
special efforts to identify Environmental Justice (EJ) populations, Limited English
Proficiency (LEP), minority, and disabled community members;
Employ different meeting sizes and formats, while tailoring techniques to meet the
diverse needs of the public;
Select accessible and varied meeting locations and times;
Evaluate participation processes and procedures periodically so that adjustments can be
made for maximum effectiveness
Coordinate with Hawaii Department of Transportation (HDOT) statewide participation
plans.
Oq
MTA will provide a clear project description to lay the foundation for a successful and achievable
public participation process within the timeline, geographic area, staff and budget limitations of
the overall project. This information will be used to explain the project to those persons
subsequently engaged in public participation activities of the Public Participation Plan. This will
also help communicate the boundaries of public participation in planning, program development
or decision processes.
iM-Ty
Assess Level of Public Concern or Interest
To determine the appropriate level of public participation, it is important to assess the degree to
which the public considers the issue significant. The public will become involved according to its
perception of the seriousness of the issue.
The results of this worksheet will provide a general sense of the level of public participation
recommended for the project. MTA may have additional questions that are important to the community
to include in this assessment. In addition, a minimum level of public participation may be prescribed
by regulation or federal grant requirements, in which case this worksheet might be useful in
determining whether the minimum level is sufficient or a higher level should be considered. As MTA
assesses public interest or concern, the minimum level of public participation will be public information
and education. If any marks register at the "very high" level, careful evaluation shall be given to the
level of public participation even if the average score was otherwise low.
Therefore, MTA will consider the following questions to gauge the level of public interest or
concern and rate from Level 1 (low) through Level 5 (high). The assessment shall be done with
all members of the project team.
K
Assessing Public Interest and Concern
Worksheet
After assessing the level of public interest or concern using the worksheet, it will be easier to plan for
the appropriate level of public participation and establish effective goals. The Public Participation
Spectrum below illustrates the four levels of public participation: Public Information, Public Input, Public
Involvement and Public Collaboration. Each of these levels serves a different purpose with a different
outcome. A public participation plan will almost always require more than one level of participation.
Ell
Very
Low High High
Very Low Level Moderate Level Level
Assessment Questions Level 1 2 Level 3 4 5
1. What is the anticipated level of conflict,
concern, controversy, or opportunity on this or
related issues?
2. How significant are the potential impacts to
the public?
3. How much do the major stake holders care
about this issue, project, or program
4. What degree of involvement does the public
appear to desire?
5. What is the potential for public impact on the
potential decision or project?
6. How significant are the possible benefits of
involving the public?
7. How serious are the potential ramification of
NOT involving the public?
8. What level of public participation does the
Transit Committee, Transportation Commission,
expect?
9. What is the possibility that the media will
become interested?
10. What is the probable level of difficulty in
solving the problem or advancing the project?
Count the number of checks in each column
Multi ly number of checks Py level number
Total all 5 columns
Divide by 10 to calculate desired level of Public
Patticipation
After assessing the level of public interest or concern using the worksheet, it will be easier to plan for
the appropriate level of public participation and establish effective goals. The Public Participation
Spectrum below illustrates the four levels of public participation: Public Information, Public Input, Public
Involvement and Public Collaboration. Each of these levels serves a different purpose with a different
outcome. A public participation plan will almost always require more than one level of participation.
Ell
Based on our results from the assessment worksheet, "Public Participation Spectrum" below will be
used to identify the appropriate level, of public participation for our project. Note that each level has a
different obligation and outcome and assessment score will be periodically reviewed and revised
accordingly.,/ Enter the average score from the Assessment Worksheet:
Y' Identify the public participation level using the Public Participation Spectrum below:
ic Participation Spectrum
Increasing Level of Public Participation
One-way communication
between Hawaii County
and the public \oprovide
the public with balanced
and objective information
toassist them in
understanding the
pmb|mmo, e|hema8kmo,
opportunities and/or
solutions.
Newill keep
Press Release
Open House
Tour / Site Visi
Seek public feedback one
proposal, analysis or
alternatives. Requires o
response from the public,
but limited opportunity for
public dialogue.
Wewill keep stakehold
informed, listen to and
acknowledge concerns,
aspirations and provide
feedback onhow public
input influenced the
V Appreciative Inquiry
V Focus Group
Identify Public Participation Goals
Work directly with the
public throughout the
process 0mensure that
issues, aspirations and
concerns are consistently
understood and. considered,
Includes
elements ofpublic
information and outreach,
but adds athird dimension
nftwo-way communication.
Newill work with
stakeholders toensure that
their concerns, aspirations
and issues are directly
reflected inthe alternatives
developed and provide
feedback onhow public
input influenced the
decision.
Workshop
Design Charrettem
Citizen advisory
committee
To collaborate with the
public mnsome mall
aspects ofthe planning or
decision including the
development of
alternatives and the
identification of the
preferred solution.
Newill look to
stakeholders
for direct advice and
innovation informulating
solutions and incorporate
their recommendations
into the decisions to the
maximum extent possible.
commission
Special task force
After determining the appropriate leu/el of public participation forthe'yn BbDdef egoals0QfOrinvitingpublict U to Refer to the "Promise . Public" i' the Public
Participation Spectrum above to refine goals. IVITAmay also mix different levels Cf participation, along
with media and public outreach components, in your goals.
5
Could this be an opportunity to....
Create a better project
Incorporate other community goals into the project
Benefit from public input, involvement or support regarding the project
Collaborate with citizens or organizations in overlapping areas
Raise visibility of County government in the local community
Enhance specific project milestones or decision processes
Promote good news, programs or projects sponsored by Hawaii County
Strengthen or repair public trust
Example goals:
o Gather public feedback about community desires for the ultimate future of the hub and spoke
system
o Establish realistic expectations about the schedule for improvements to Hele-On system
o Provide transparentprocess for how public input is used in developing project alternatives
o Have informed participation and meaningful involvement of all citizens, focusing on
underserved populations,
o Disseminate community input to ultimate decision makers for their consideration
Identifying Stakeholders
MTA will identify and consider the following stakeholders as part of the participation plan.
Stakeholders may vary depending on the project and outcome expected.
Transit Committee
Transportation Commission
State and local agencies
CDP Action Committees.
Non-profit agencies
Neighborhood and community groups
Participation Process
General Provisions for Public Meetings
Public meetings will be convened as forums for interactive discussion in order to receive input
from community residents.
To encourage meaningful participation by the public, MTA arrangements for public meetings will
provide for the following:
Timing - so the public comment can be considered as part of the planning process prior
to final decision-making
Promotion - to reach a broad and diverse public (use of radio, newspaper, press release,
County of Hawaii website);
Facility - locations that are accessible to people with physical disabilities and in
compliance with the Americans with Disabilities Act (ADA); accessible by public transit,
geographically convenient and accessible to the majority of potentially impacted and
interested stakeholders; and
Develop - strategies that promote participation and facilitate discussion by providing
relevant information for public review and a viable opportunity for public comment and
discussion.
The information or proposals for which public comment is sought may be presented in a variety
of ways including but not limited to, display boards, handouts, and audio visual presentations.
MTA will present information in a form and style to be generally understood by the public.
Personnel will be available for discussing the information and for answering questions from the
public. Meetings will include some format for obtaining public input by a question and answer
session, survey or comment form. MTA will also use the County website as appropriate.
MTA will make every effort to accommodate persons with special needs. In addition to ensuring
that the facility for public meetings is ADA compliant, MTA will provide translation services upon
request and will participate in hearing relay services for individuals with hearing impairments.
Notification Process for Public Meetings
MTA will use a variety of ways to notify the general public, elected officials, and representatives
of agencies and organizations to attend public meetings. The following methods may be
applied:
1. Legal notices in general circulating newspapers and major minority newspaper(s) at least
14 days in advance of the meetings
2. Post a notice on MTA's website at least 14 days in advance of the meetings;
3. Submit press releases to major newspapers, and public radio broadcasting systems;
4. Notify Transit Committee members, Transportation Commission members;
5. Notify EJ; LEP, Minority, and Disability organizations. Notifications will be translated into
languages other than English upon request.
6. Utilize MIA's various social networks.
Notifications shall include information on the meeting subject, location, time; and invitation to
participate in the public meeting. The notification will also include special accommodation
requests.
Process for Public Comment and Response
Comments from public meetings will be recorded, reviewed, and summarized in a document. A
summary of comments will be presented to the Transit Committee and/or Transportation
Commission. Changes that are significantly different and/or raise new issues from the initial
item presented will be made available for public comment. The MTA Administrator will
determine if additional opportunity for public comment is warranted.
Responses to public input are made directly when public input level permits, or a consolidated
response is prepared for specific issues if the volume of public comment does not allow for
ndividual responses.
MTA will post meeting material, minutes, and comments on the MTA website for public viewing.
These materials will be translated into languages other than English upon request.
Final documents are available on agency website. Members of the public may also request a
copy of our final documents by contacting MTA, if hard copy is requested fees/costs may apply.
Said documents will be translated into languages other than English upon request.
13
UACPMIuAcel
A N nill i a , _ _
r
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The County of Hawai'i Mass Transit Agency and its contracted operators of public transit
services, are committed to providing meaningful access to all users of Hele-On's public
transit system who are Limited English Proficient ("LEP").
This Language Access Plan has been prepared in accordance with Title VI of the Civil
Rights Act of 1964, Federal Transit Administration Circular 4702.113 dated October 1,
2012 (Circular), which state that no person shall be subjected to discrimination on the
basis of race, color, or national origin. This Language Access Plan also conforms to the
requirements of §321 C, Hawaii Revised Statutes, which codifies via statute the principles
of Executive Order 13166, relating to Advancing Meaningful Access to Limited English
Proficient Persons.
Executive Order 13166 goal is to improve the accessibility of services to eligible LEP
persons, as goal that reinforces its equally important commitment to promoting programs
and activities designed to help individuals learn English. As defined by Executive Order
13166, LEP persons are those who do not speak English as their primary language and
have limited ability to read, speak, write, or understand English.
Executive Order 13166, titled Improving Access to services for Persons with Limited
English Proficiency, states that recipients of Federal funding must ensure that programs
and activities they normally provide in English must also be accessible to LEP persons
and thus do not discriminate on the basis of national origin in violation of Title VI of the
Civil Rights Act of 1964. It directs each agency/department who are recipients of Federal
funding to take reasonable steps to ensure meaningful access to their programs. They
must also prepare a plan to improve access, which should include steps taken to ensure
that eligible LEP persons can meaningfully access programs and activities. By doing so,
agencies shall draft Title VI guidance specifically tailored to it recipients that is consistent
with the LEP guidance issued by the Department of Justice. This is further reinforced by
321C, Hawaii Revised Statutes, which codifies and enforces the implementation of
language access planning and provision of language access services for State agencies
and covered entities.
The County of Hawai'i Mass Transit Agency has developed a Language Access Plan to
identify reasonable steps for providing language assistance to persons with limited
English proficiency who wish to access services provided by Hele-On.
This plan outlines how to identify a person who may need language assistance, the ways
in which assistance may be provided, and how to notify LEP persons that assistance is
available. In order to prepare this plan, the County of Hawai'i Mass Transit Agency
undertook the U.S. Department of Transportation ("U.S. DOT") Four -Factor analysis
which considers the following factors:
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1 . The number or proportion of LEP persons eligible to be served or likely to be
encountered by the program or recipient.
2. The frequency with which LEP persons come in contact with the program.
3. The nature and importance of programs, activities, or services provided by the
program by the program to people's lives.
4. The resources available to the recipient for LEP outreach, as well as the costs
associated with that outreach.
A summary of the results of the County of Hawai'i Mass Transit Agency's four -factor
analysis is reflected in the following section.
Meaningful Access: Four -Factor Analysis
1. The number or proportion of LEP persons in the service area who may be served or
are likely to encounter the County of Hawai'i Mass Transit Agency's transit activities,
or services.
In 2010-2014, the island had a resident population of 189,832. There were 64,586
households residing in the county with the household size of 2.9 people. There were
83,904 housing units, 23% of which were vacant. The racial makeup of the countywas33.2% White, .7% African American, 22.1% Asian, 12.7% Native Hawaiian or
other Pacific Islander, and an estimated 28.7% were two or more races; 12% of the
population were Hispanics or Latinos of any race; 2.3 % some other race.
The County of Hawai'i Mass Transit Agency reviewed the 2010 - 2014 U.S. Census,
American Community Survey, and determined that 81.5% spoke English only; 18.5%
speak a language other than English. Of those speaking a language other than
English at home, 6% speak English "less than very well". Of the total population
surveyed, 2.3% speak Spanish and an estimated 0.5% of this group indicated that
they speak English "less than very well". Other groups that speak other languages in
Hawai'i County include, other Indo-European languages which totals 1.6% of the
population, which 0.2% speak English less than very well. Asian, including Chinese, Korean, Japanese, Laotian, Thai, Cambodian, Vietnamese, and Pacific Islander
amounts to 14.4% of the population. Of this amount 5.2% speaks English less than
very well. Other languages totals accounts for 0.1 % of the population, which 0.0% of
the population speaks English less than well.
2. The frequency with which LEP persons come in contact with Hele-On transit services.
County of Hawai'i Mass Transit Agency staff reviewed the frequency with which transit
administrative staff, contractors and bus operators could have contact with LEP
persons. From July 2018 - date, the County of Hawai'i Mass Transit Agency has
encountered a total of 5 LEP individuals in which interpretative services were used
EFFECTIVE 710112020
K
2nd no •• for translated transit program documents. Here is the breakdown bylanguage: Japanese (2); Mandarin (1); French (1); Italian (1).
Bus and taxi operators are in regular contact with LEP persons on Hele-On transit
services of which majority are Asian or Pacific Islander. All transit infornnation is
available in alternative languages via Google Translate. County of Hawai'i Mass
Transit Agency staff or its contractor's staff have Asian or Pacific Islander proficiencyoraccesstoLanguageLinkatalltimes.
3. The nature and importance of programs, activities, or services provided by the County
of Hawai'i Mass Transit Agency to the LEP population.
Demographic data show that the County of Hawai'i Mass Transit Agency's transit
riders are primarily Asian and Pacific Islander.
The majority or 84.5% of passengers surveyed were dependent on public
transportation. 'Employment is a major reason for trip making as there are fewer
employment opportunities in the rural areas of Ka'u and Puna. This emphasizes the
importance of the County of Hawai'i Mass Transit Agency's Hele-On services. The
County of Hawai'i Mass Transit Agency's outreach efforts must therefore ensure that
transit information and other key documents are translated and user-friendly, and that
bilingual staff are readily available.
4. The resources available to County of Hawai'i Mass Transit Agency and overall cost to
provide LEP assistance.
Mass Transit Agency staff has access to a variety of services and resources that can
help in outreaching and providing LEP assistance at low or no cost. Community and
regionally -based resources include:
County of Hawai'i Senior Centers
County of Hawai'i Immigration
Hawaii County Social Services Agencies
State of Hawaii Department of Transportation
Interpretation and Translation Services through Pacific Interpreters and
Language Link
The above resources will be used on a regular basis or as needed to assist in
identifying needs of the County of Hawai'i LEP population. They will also serve as a
means to widely disseminate bilingual transit service information and announcements
to notify the LEP population of planned public meetings and outreach efforts.
Based on the four -factor analysis, the County of Hawaii Mass Transit Agency
developed its Langauge Access Plan as outlined in the following section.
Identification of LEP Population
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Id
The County of Hawai'i Mass Transit Agency has developed several possible ways to
assist in identifying LEP populations within the County of Hawai'i, including:
1. Determine whether language assistance might be needed at future events or
meetings, review records to see if requests for language assistance have
been received in the past, either at meetings or over the phone.
2. Have a staff person greet participants as they arrive to meetings, activities or
other community events and informally engage participants in conversation to
assess each attendee's ability to speak and understand English.
3. Survey vehicle operators and other front-line staff, such as Hele-On bus
operators and taxi operators, on their experience concerning any contacts
with LEP persons.
4. Network with local human services organizations as well as the County's
Immigration Office to assist in identifying LEP groups and individuals most in
need of LEP assistance and to further facilitate dissemination of information
about the County of Hawai'i Mass Transit Agency's programs and services.
Language Assistance Measures
There are a number of language assistance options available to LEP persons, including
both oral and written language services. There are also various ways in which transit staff
can respond to LEP persons, whether in person, by telephone, or in writing.
Provide a bilingual representative at community events and public hearings.
Placement of statements in notices and publications that interpreter services
are available for these meetings upon request.
Survey bus drivers, dispatchers, and other front-line staff on their experience
concerning any contacts with LEP persons during the previous years.
Post County of Hawai'i Mass Transit Agency Title VI Policy and Language
Access plan on the Mass Transit Agency's website, www.heleonbus.org.
When an interpreter is needed in person or on the telephone, staff will make
reasonable effort to access language assistance services from a professional
translation service or qualified community volunteers.
The overall County of Hawai'i website has the ability to translate information
to different languages.
The Mass Transit Agency and its contractors have access to Google
Translate
The County of Hawai'i is working to incorporate a blind reader and audio for
those who are vision impaired.
Outreach Techniques
EFFECT/ VE 710112020
61
When staff prepares a document or schedules a meeting, for which the target audience
is expected to include LEP individuals, meeting notices, flyers, agendas and all supportingwillbeprintedinanalternativelanguagebasedontheknownLEPpopulation, upon
request. Interpreters will be available as needed. The County of Hawai'i Mass Transit
Agency currently uses a variety of outreach approaches, as described below.
Public Outreach Activities
The County of Hawaii Mass Transit Agency website contains comprehensive information
on its program and services offered. The administrative staff of the Mass Transit Agency
provides easy access to bilingual translation during operating hours to answer questions
during their regular shift schedules for those LEP passengers who use the Hele-On bus
program and services.
The County of Hawai'i Mass Transit Agency reaches out to the community directlythroughmeetingswithagencystaffandtheircontractors, as needed. Information
regarding the Mass Transit Agency's transit services is disseminated at these meetings,
including schedules and appropriate information. Transit information also is made
available at a variety of locations throughout the community. The Mass Transit Agency
may also use the County Immigration Office and the Resort businesses as a liaison to
disseminate information.
Public Meetinas
The County of Hawai'i Mass Transit Agency conducts and participates in transit meetings
that are open to the general public. The Mass Transit Agency collaborates with the State
of Hawai'i Department of Transportation, and other government departments/agencies
relating to public transit services.
The Mass Transit Agency's administrative staff also participates in the development of
the State's Department of Transportation Hawai'i Statewide Transportation Plan and
Statewide Transportation Improvement Program. The Mass Transit Agency hosts a
series of meetings that are conducted with participants throughout the community. Recommendations to maximize community involvement are reflected in this plan and
adopted by the State.
Participation in Community Activities
The County of Hawai'i Mass Transit Agency engages in community activities that promoteitstransitservices. These activities and sites include:
County of Hawai'i Community/Civic Events (Community Development Plans)
County of Hawaii Senior Centers
Big Island Workforce Development
Employment and Job Fairs
University of Hawaii at Hilo Student Fairs
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2
Assurances
The County of Hawaii Mass Transit Agency will ensure that no person, on the grounds
of race, color, national origin, as provided by Title VI of the Civil Rights Act of 1964, will
have equal access to services provided as to English speaking individuals. Further, the
public will be notified of protections against discrimination afforded them by Title VI
regulations and will take preventive corrective and disciplinary action necessary to stem
behavior that violates the rights and privileges the regulations are designed to protect.
The County of Hawai'i Mass Transit Agency also ensures that appropriate language
access services will be provided as is consistent with §321 C, Hawaii Revised Statutes.
Monitoring and Updating the Language Access Plan
The County of Hawaii Mass Transit Agency will update the Language Access Plan as
required by U.S. DOT and §321 C, Hawaii Revised Statutes. At a minimum, the plan will
be reviewed and updated when data the U.S. Census is available, or upon objective
evidence that an increase of LEP individuals are present in the transit service area.
Updates will include the following:
Documentation of LEP Personal Contacts
Determination of the current LEP population in the service area.
Test whether the need for translation services has changed.
Assess if the language assistance programs have been effective and sufficient to
meet the need.
Determine whether the County of Hawaii Mass Transit Agency has fully complied
with the goals of this Language Access Plan.
Grade how the needs of LEP persons have been addressed.
Investigate whether complaints have been received concerning the County of
Hawaii Mass Transit Agency's failure to meet the transit needs of LEP individuals.
Availability of Title V1 Plans and Procedures
The County of Hawaii Mass Transit Agency's Language Access Plan and the Title VI
procedures are included in the County of Hawaii Mass Transit Agency's website at
www.heleonbus.oLg. Any person or agency with internet access will be able to access
and download the plan from the Mass Transit Agency's website. Alternatively, any person
or agency may request a copy of the plan via telephone, fax, mail, or in person. LEP
individuals may request copies of the plan in translation which the County of Hawaii Mass
Transit Agency will provide, if feasible.
Questions or comments regarding the Language Access Plan may be submitted to:
County of Hawai'l Mass Transit Agency
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7
25 • Street (mailing address)
Hl 96720
Telephone: (808) 961-8343
Email: heleonbus@hawaiicounty.gov.
EFFECTIVE 710112020
A RESOLUTION APPROVING THE COUNTY OF HAWAIJ MASS TRANS'
lAGENCYTITLEVIPLANPURSUANTTOTHEFEDERALTRANSIT
ADMINISTRATION TITLE VI CIRCULAR 4702.1B REQUIREMENTS AND
GUIDELINES
BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII.
WHEREAS, Title VI of the Civil Rights Act of 1964 (42 U.S.C. § 2000d et seq.)
prohibits discrimination on the basis of race, color or national origin for recipients of federal
financial assistance; and
WHEREAS, the Mass Transit Agency (MTA), as a recipient of Federal Transit
Administration ("FTA") financial assistance to provide public transportation, must prepare and
submit to the FTA a Title VI Plan that is compliant with FTA Circular 4702.1B Title VI
Requirements and Guidelines for FTA Recipients ("Circular"); and
WHEREAS, the MTA prepared the attached 2020 Title VI Plan in compliance with the
requirements set forth in the Circular and reported that the MTA provides public transportation
in conformance with Title VI legislation that prohibits discrimination on the basis of race, color,
or national origin; and
WHEREAS, the 2020 Title VI Plan must be approved by the County's governing entity,
the Hawai'i County Council, prior to submission to the FTA, pursuant to the Circular's
Requirements and Guidelines; now therefore,
BE IT RESOLVED BY THE COUNCIL OF THE COUNTY OF HAWAII, in
accordance with Article III, Section 3-1 of the Hawai'i County Charter, the County of Hawai'i,
that the 2020 Title V1 Plan, attached hereto and which by reference is made a part hereof, be
approved; and
BE IT FURTHER RESOLVED that MTA Administrator can make minor or editing
changes to the 2020 Title VI Plan; attached hereto, provided no substantial additions or deletions
may be made; and
BE IT FINALLY RESOLVED that a copy of this resolution be forwarded to:
1) Mayor Mitchell D. Roth; (2) Mass Transit Agency Administrator Brenda Carreira; and (3)
Malia Hall, Deputy Corporation Counsel, Office of the Corporation Counsel.
Dated at , Hawai'i, this _ day of 2021.
COUNCIL MEMBER, COUNTY OF HAWAII
19
rin 'W- m '- A"il I fM"TI
MASS TRANSIT AGENCY BUS FLEET
Bus # License # Serial No. Description/Model Capacity Lift/ramp
1 54 CH2654 1G.BDV13W27D214570 2007 Chevy Pvan 5 yes:
2 106 CH3468 IGB6G5BG4Dlil4584 2013 Chevy 14 yes
3 167, CH3494 IFDUF5GT5KDA27747 2019 Ford'F= 350 Cut aways Minibus 25 yes
4 108 1:11:CH3493 1FDUF5GTXKDA25153 2019 Ford F-350 Cut aways Minibusz5 yes
5 109 CH3498 IFDUF5GTIKDA25154 2019 Ford F-350 Cut aways, Minibus , , 215 yes
1mumv,KDA27748 2019 Ford F-350 Cut aways Minibus, 257: yes
411 CI -13606 IFDXE45S97DA56079 2007 E-350 Minibus yes
341 CH3437 15GCD211XV1088134. 1997 Gillig Phantom 45+19 ves
9 342 CH3439 15GCD2111V1088135 1997 Gillig Phantom 45+19 yes
JO 344 CH3436 15GCD2115V1088137. 1997 Gillig Phantom 45 + 19, yes
11, 345 CH3435 ISGCD2117VI088138 1991 Gillig Phantom 45+ 19, yes
12 346 CH3434 15GCD2119V1088139 1997 Gillig Phantom 45+19 yes
43 347 CH34331 15GCD211SV1088140 1997 Gillig Phantom 454w:19 yes"
14 4021, CH1974 ISGDD201SY1110650 2000 Gillig 45+1 19 yes..
15 405 CH1977 15602017Y1111136 2000 Gillig 45+
1,
19 yes,
16 406 CH2503 1SGCD291951112492 2005 Gillig 45 + 19 yes
17 408 CH2505 15GCD291251112494 2005 Gillig 45'+ 19 yes
18 409 CH2582 15GCD211171i12534 2007 Gillig: 19 yes
19 410 CH2650, ISGCD211371112535 200? Gillig' 45 + 19 yes
20 411 CH2581 ISGCD211571112536 2007 Gillig 45+19 yes
21 412 CH2653 15GCD211771112537 2007 Gillig 45+19 yes
22 413 CH2652 15GCD211971112538 2007 Gillig 45+19 yes
23 601 CH3051,: IM8SDMEAXAP059234, 2010 MCI soyes
602 CH3052 1M8SDMEA1AP 923505 2010 MCI so yes
25 604 CH3054 1M8SDMEA5AP059237 2010 MCI 50 yes
L. 26 605 CH3055 1M8SDMEA7AP059238 2010 MCI 50 yes
27Y1!7—; 608 CH3079 111V18SDIVIBA0061,2748 2013 MCI 5Q yes
28 6100264CH IM8SDMBA1,EP013205 2614 Mt[' yes
29 611 , CH320 11V18SDIVIBA3EP611206 2014 MCI 50 yes
30,, 612; CH3233 IVIBA1lVl8SDWFP013908 2015 MCI 50 yes
31 613 tH3234 11V19SOMIB' A20013909 2015 MCI 50, yes
32 667 CH3212 15GCD2013S1085959 1995 Gillig 45+19 yes
33 699 CHU 17 15GCD2011S1085958:, 1995 Gillig;.45+19 yes
34, 701 CH 669 SFET4A727AGN12294; 2010 Alexander Dennis DD 90, yes ,
35 762 1 'tH346'1'SFET222184GN11721,yes12004AlexanderDennisDD00 ::f
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Routes Service Hours Vehicle Headways
Intra. Hilo Waiakea-Uka Monday -Saturday from 7:05 1.5 to 3 hours
a.m. to 4:45 p.m.
Intra Hilo Keaukaha Monday -Saturday from 7:00 60 minutes
a.m. to 5:00 p.m.
Intra Hilo Kaumana Monday -Saturday from 7:15 1 to 2.5 hours
a.m. to 5:20 p.m.
Ka'u-Voicano-Hilo Monday -Saturday from 6:10 1 to 2.5 hours. Only 1 round trip
a.m. to 10:40 a.m. and 1:40 p.m. operate between Ocean View
to 6:55 p.m. and Hilo
Seaview-Pahoa-Hilo Monday -Friday from 5:20 a.m. 40 minutes to 1.5 hours on
to 10:45 p.m. Saturday from weekdays with 3 trips continuing
6:05 a.m. to 9:05 p.m. to Seaview.
4 hours on Saturday with 2 trips
continuing to
Seaview.
Honoka'a-Hilo Monday -Saturday: from 5:50 3 trips Monday -Friday
a.m. to 5:45 p.m. 2 trips Monday -Saturday
Waimea -Hilo Monday -Saturday at 11:00 a.m. 1 trip Monday -Saturday
Hilo-Waikoloa Village Monday -Friday at 12:00 p.m. 1 trip Monday -Friday
Kona -Hilo Monday -Saturday from 3:35 3 trips Monday -Saturday
a.m. to 7:00 p.m.
Hilo -South Kohala Resorts Daily from 3:30 a.m. to 1:05 a.m. 10-30 minutes during peak
period. 1 midday and 1 evening
trip westbound and 1 morning
and 1 evening trip eastbound
after peak hours
Ka'u — Ocean View Extension Monday -Friday at 5:30 p.m. 1 trip Monday -Friday
Waimea Shuttle Monday -Saturday from 6:30 60 minutes
a.m. to 5:30 p.m.
Waikoloa Village -South Kohala Monday -Saturday from 5:20 35 minutes to 1.5 hours with 1
Resorts -Waimea a.m. to 8:45 a.m. and 12:30 p.m. round trip to Waimea and South
to 4:10 p.m. Kohala Resorts
Waimea-Waikoloa Village Monday -Friday from 7:15 a.m. 1 trip Monday -Friday
Extension to 8:00 a.m. and 3:20 p.m. to
4:10 p.m.
Pahala-Kona-South Kohala Daily from 3:30 a.m. to 11:30 2 to 3 hours. 1 round trip
a.m. and 2:30 p.m. to 7:35 p.m. continues to Kona International
Only one trip operates on Airport at Keahole and not South
Sundays and holidays. Kohala Resorts
Intra Kona Monday -Saturday from 6:45 1 to 2.5 hours
a.m. to 6:25 p.m. (7:40 p.m.,
Monday -Friday)
North Kohala-South Kohala Monday -Saturday and Holidays 1 round trip
from 6:20 a.m. to 7:40 a.m. and
4:15 p.m. to 5:35 p.m.
North Kohala-Waimea-Kailua- Monday -Friday from 6:45 a.m. 1 round trip operates with no
Kona to 9:50 a.m. and 1:35 p.m. to service to Waimea on Saturday
4:55 p.m. Saturday from 9:15
a.m. to 11:45 a.m. and 2:30 p.m.
to 4:35 p.m.
Kona — Waimea Extension Monday — Friday 77T1 trj 1.25 hours
1.Title VI Acknowledgement Fi
This Title VI Program Receipt and Acknowledgement Form is meant to protect the County of
Hawaii from liability. This form provides documentation of an employee's acknowledgment that
the employee has received the Mass Transit Agency's Title VI Program and that the employee
agrees and understands the rules and policies set forth. Requiring an employee to sign this
form helps protect the Mass Transit Agency from a claim that an employee was not aware of a
Title VI Program. This will be kept by the Human Resources Department in the employee's file.
employee's full name)
Hereby confirm that I have received and read the Title VI Program. I understand that it
describes the policies of the Title VI Civil Rights Act of 1964, as amended.
Employee Signature Date
For further information please call Jo -Anna l erkes (SSFP )
at (808) 277-7631