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Home My WebLink AboutCOM 0347.001 2020-2022Mitchell D.Roth f„ John C.Andoh s•,.:+- Interim AdministratorMayor TF•OF•H'-• County of Hawai`i Mass Transit Agency 25 Aupuni Street • Hilo,Hawai`i 96720 • (808)961-8744 • Fax(808)961-8745 z C)r.,.) August 14, 2021 Loy,To: Honorable Councilmembers Heather Kimball,Aaron Chung, Sue Lee Lo t Ashley Kierkiewicz, Matt Keneali'i-Kleinfelder, Maile David, Rebecca Villega§I,, Holeka Inaba, Tim Richards. iw From: John Andoh, Interim Mass Transit Administrator ' '-ur Subject: Presentation Regarding Mass Transit Agency's Implementation of the Transit and Multi-Modal Transportation Plan At the request of Councilmember Sue Lee Loy, this memorandum being provided is a summary of where the Mass Transit Agency stands withthe implementation of Transit and Multi-Modal Transportation Plan, including launching of the routes as recommended in the Plan. Attached is a power point presentation on where the Mass Transit Agency stands and the direction we are going to implement all aspects of the Transit and Multi-Modal Transportation Plan. Please review the power point presentation and contact john.andoh@hawaiicounty.gov or call 808) 961-8555 with any questions. Comm. No. 3 1 ° 1 Ref. To: 1)'pWMTO Ref. Date AUG 1 7 2021 Hawai'i County is an Equal Opportunity Employer andProvider Countyof HMass Transit Agency Action Plan For Improvement ii, NELE am ON ILO -1 Q OWN s. f 4 r i Iv of it ti O - was ZNre. G N fir/, r ifito. iIlk tf., 11 t 4h + AUGUST 2021 About the Author My name is John Andoh. I am 41 years old with a passion for public a `` transportation and have been working in the public transit industry since 18 f.xfw.r s years old. I attended the Transportation Management Programs at San Jose I State University Mineta Transportation Institute, University of Phoenix, Eno i is Foundation and University of the Pacific. I have also attended the Certified Public Manager Program at Arizona State University. I was awarded Top 4o r. Z'` t under 4o by Mass Transit Magazine in 2011 for my dedication and work in public transportation. (htt vwvw.masstransitma com article 102 29/john-p P // 959 d ild l i) and was highlighted in many transit trade magazines for my work in transit improvement and mobility innovation. I have managed small urban, large urban and rural transit systems throughout California, Nevada, Hawai i, Mississippi, Texas, New York, North Carolina, South Carolina and Arizona over the past 21 years. I am a mobility integrator and have done amazing things to f 4= M) convert transit agencies to mobility agencies by integrating bus, paratransit, it& r` vanpooling, bikesharimg and walkability into a true system. j. ,1i r 4:104* _%w ; ii, R rAtil I am a strong advocate of public transportation and I strive to use buses, trains and ferries as much as I can to show my support towards public transit. I have a true passion for helping people move from point a to point b. Introduction s-, 9 7 j The Mass Transit Agency operates Hele-On. The program consists of the kw w 4.!a,/ 1 fixed route, commuter fixed route, ADA paratransit, subsidized taxia, f "' program, bikesharing and senior and persons with disabilities transportation p , I. w R.. services. The Mass Transit Agency, per the Hawai'i County Code, Chapter 18 is also charged with the administration of taxicabs, island wide. The County Transportation Commission provides advisory support to the Mass Transit Agency and the Hawai'i County Council has a Public Safety and Mass Transit Committee that reviews legislative activities from the Mass fook Transit Agency. i, .1 I The purpose of this Action Plan is to develop a strategy to right-size the Mass t Transit Agency through review of administrative and operational practices system that is clean, accessible I A'T`E 1111111i. -, Illirr.._.:*and then develop a public transportationy reliable, efficient and safe. Additionally, the system should be cost effective, less reliant on the County's General Funs, and help improve mobility for all residents and visitors of the island. c Hawi KohafaForest: C'Reserve Kukwhaelr s Mahukona lonokaa 4r nyS FaxtiinKJllaa'ia i14 W'almai Nonnkaa umlkna a,P,h r.e. ul r,„ Paaui,o aon K'ainua Waiklloa nl.ge Kawaihae1-----Lafpahoehoe i Waikolna Ninnle Pepeoke5 , V Kul MaunaKerlhfkahuf Pacalkau Honoma at 11k Fpro.et NIT"' flesPepeekena'.a Reserve Hiln Ka, ,ra WabPkea forestR q''''f.Hiak aN.yet T. rlw,.w iawallan Mrun-alr Pn-atlsePark 157prKI01 Vie.+ Hnw,mni Xailun-i ona Hawnr 1` deacne: Keaau furl -v,4 P3hoa :s.l Marla,i0 4\ 1 fern f resf Le+lan Erlotca c \ 1 Ilrnau-rauN xlG r. Vnlmnn 4,nKeauhouMGF9ew Kapoho Kcv4.ea k:Tpap al. L $ rwrest Reserve VocanoesPahoa „ walr nalrark Kealakekua Honaunau j r, Isolcano v amoietio Reser f7 Ralapana MitnM rat/For,' - Re, va Go ale fUpswr Pnhuh, f` Hele-On Fixed Routes and ADA Paratransit Service Area MapsAliloii Ocean slew 15 Fixed Routes (9 East Hawai'i, 1 North Hawaii and 5 West Hawaii) i`"•. a,r N'aalelsu;'•MNAKOIDOWNTOWN HILO KONA'OCEANVIEW A0NOKAAMILOONMTOWN NORTH KOHALAfSOUT14KOHALARESORTS IKVJOKA Two ADA Paratransit Service Areas (Hilo and Kailua-Kona)PAHALAlSOUTH KOHALARESORTS INTRA-KONA PAHOAIPOHOIKIMILO INTRA-WAIKOLOAVILLAGE •• PKPIOOWNTOWNHILO INTRA-WAIMEA SOUTHKOHALARESORTS/HILO One Shared Ride Taxi Service Area (Hilo) KAUMILO VOLCANOIHILO N KEAUHOUMORTH KOHALA --WAIAKEA UKAICCWNTOWN MLO A fDKEAUKAHAOWNTOWN HILO WAIMEAMILO lig 1^Nr+es KONAMILO11iI D rnmcnCtnoufeItsyHefnHaaawi'mAis'fTaMrtr '^'1f^• 1 r'r rkn t .nsY/7ar to st•* xi -C k .s " ua®*wnJ¢r , p ; - r .. r arv a . ,Fxa`d , h -„4,--...,,,,,....,:,.k ,:; `•s"s•.r• ;County of Hawaii Mass Transit Agency Bus Routes u,.n a...- m• re•. pnnrr.w• rmN. rrres`l dwArrU- s.u-l.Mlr- r:.;" nr.: v 1441111, n'3•;.:'* sset st d J wYfi' Yt " yg f` w. " ak nN''F w. ' ,a,.a .--z"-S'waF'fi ,a : y e°°'3i+?" g}s''a`t WhyThe Action Plan? Since 2013, the Mass Transit Agency has struggled with the following issues: Reliability(routes, schedules,vehicles) Plans (short range, strategic,long range,financial, capital, fleet, operational and maintenance) Customer Service (within administration and operations staff) Effective Contract Oversight (transit operations contractors,consultants) Budget (Expenses outpacing revenues) Financial Accountability(financial planning) Compliance with Federal Grant Requirements (Sections 5311 and 5339 funding) Human Resources (low staff morale,lack of training, uneven distribution of tasks) Lack of Performance Standards, Mission and Vision statements to guide the Agency Marketing(consistent brand, easy to read public materials, lack of advertising) Technology(Google/Bing/Apple Maps,website, app, real time transit information) Fare Collection (poor cash handling, unsecured storage of revenue, fareboxes) Leadership (encouraging the staff and contractors to follow the vision vs. being managed) Security(lack of functioning cameras, guards for protection, code of conduct,Police) Need to use advisory support(County Transportation Commission, Public Safety&Mass Transit Committee). This action plan will provide strategies on improving the Mass Transit Agency and its family of services provided. The goal is to implement many of these tasks (at least So%) in FY 2022 to set the framework for the future of the Mass Transit Agency. This will take long hours, hard work and dedication in order to make the projects shown in this Action Plan happen, however with the right transit professional, these projects can be completed. Who Needs Transit? Communities approach public transportation in a variety of ways. In large cities like New York and Los Angeles, public transportation is viewed as a method to reduce traffic congestion and reduce construction of more road lane miles. In small rural areas, public transportation is viewed more like a social service and lifeline for those that can't drive a personal vehicle. Hawai'i Island is in a hybrid situation. There is a need to transport passengers between the east and west urbanized areas of Hilo and Kailua-Kona, within those urbanized areas and to the rural areas such as communities along the Hamakua coast. Generally, public transit services have a mix of public transportation users that need the service and those that may have a personal vehicle but choose to use public transportation anyway. At this point, most of the ridership on Hele-On appears to be coming from those that have no other alternative and use Hele-On for transportation to employment, recreation and shopping activities. Public transportation should be available to everyone. Though, with limited funding, transit services should be restricted to areas where there are indicators that attract people to utilize the fixed route transit system with alternative programs in areas with limited transit demand. Transit Philosophy A transit system needs to be: Frequent Convenient Safe and Clean Easy to understand Friendly Information on how to use Hele-On should be easy to obtain and easy to understand quickly. All marketing and informational materials need to portray a positive, professional and polished image of public transportation on Hawaii Island. Public perception of Hele-On and the Mass Transit Agency must change to promote Hele- On as a convenient and accessible mode of transportation for everyone. In addition, promote Hele-On as a benefit to quality of life, improved air quality, sustainable living, health and improved mobility. Policy Measurement Method Determined by route departure from 1 All routes and services will achieve 90%on-time performance.all scheduled time points. C12 All routes will have a scheduled 10%recovery time,with a minimum of SI ] 1A Determined from route schedule minutes, per trip. Local routes,demand response and specialized services, must meet 10%farebox 3 recovery ratio Measured each month Commuter routes must meet 40%farebox recovery ratio Local routes must meet an average of 12 passengers per hour minimum The County Transportation 4 Commuter routes must meet an average of 30 passengers per trip minimum Measured each month Demand response &specialized services must meet an average of 3 passengers Commission should assist the Mass per hour minimum Transit Agency with the review of system performance measures on a The standard headway for local service is 60 minutes during the entire service day monthly basis with a follow up on a 5 The standard headway for commuter weekday service is at least five trips during Determined from route schedule the peak periods with at least one midday trip semi-annual basis to the Hawai'i County Council. The proposed 6 Every route should have an identified bus stop for passengers to board a bus Bus Stop Inventory data measures to the left will demonstrate 7 Route information to be displayed at every bus stop with a bus shelter or bus stop Bus Stop Inventory data the need for an efficient and cost- sign effective transits stem. Bus stop amenities will be constructed at stops with high ridership,availability ofy8 Ridership data and land availabilityspace,physical capabilities of passengers and distribution of boardings 9 Less than 20 complaints/100,000 trips Customer comments 10 Less than 10 valid complaints/100,000 trips Customer comments 11 More than 9,000 miles between road calls Monthly Maintenance Reports 12 Less than 2.45 accidents/100,000 miles Monthly Operational Reports 90%of households that meet the following criteria will be within 1/4 mile walking distance of a bus stop 13 - Low Income(under$30k) Census data Zero car households Young and Old Population(0-18,65+) Proposed Projects Towards Improving Hele-On To achieve the goals and policies of the island, the following projects have been identified to improve the system, increase ridership and Develop a Marketing and Outreach Plan to promote public transportation. increase ridership Increase the use of technology on Hele-On Make routes easy to understand Improve maintenance Make routes easy to use Improve customer service Make the system safe and comfortable Implement a Fleet Replacement Program Change public perception of Hele-On Pursue grant funding Contain Mass Transit Agency costs Expand transit services to increase ridership Generate revenue as an alternative to Develop a structured training program for County's General Fund Mass Transit Agency staff& contractors Evaluate contracting model Develop a performance monitoring program Improve contract oversight Implement a new staffing plan within the Implement Transit Master Plan Mass Transit Agency Enhance the Mo'oheau Bus Terminal Improved security. Partner with other transportation service providers Make Routes EasyTo Understand Determine maximum bus availability with a spare ratio of Install a bus tracking system that is available to the at least 2o% and design a transit system based off that, until public via smartphone app and websiteareliablefleetcanbeobtained. Implement a hub and spoke system in Hilo, Kailua-Kona, Waimea,Eliminate trip by trip variability on routesPahoaandVolcano. Implement a new numbering system for the fixed routes:Implement new innovative zones through partnerships Route 1: Hilo-Kailua Kona with Uber/Lyft to transport passengers in lower Route 10: Hilo-Volcano-Ka'u density areas such as Kalapana, Kapoho, Fern Acres, Route 4o: Hilo-Pahoa-Seaview(Kalapana) Waikoloa Village, Hawaiian Paradise Park, Kailua- Route 60: Hilo-Honoka'a Kona Airport area, hilly areas of Hilo and remove fixed Route 6o Extension: Hilo-Waimea route service from these areas Route 8o: Hilo-South Kohala Resorts (via Waimea) Route 101: Intra-Hilo Keaukaha Eliminate or modify routes that do not perform to theRoute102: Intra-Hilo Kaumana Route 1o3: Intra-Hilo Waiakea-Uka approved policies Route 3o1: Waimea Shuttle (Flex Route) Install route schedules at all bus stops and bus shelters Route 7o: North Kohala-South Kohala Route 75: North Kohala-Waimea-Waikoloa Village-Kailua-Kona Identify bus stop locations with signs to helpRoute9o: Pahala-Kailua-Kona-South Kohala Resorts passengers know where to board the bus. Route 201: Intra-Kona Route 201: Kona Trolley Make Routes Easy To Use i4, ,, . 11" it. TIIP Through redesign of the route network, design local and intercommunity routes that are 55 minutes in length or WRIAKEA UKA - shorter for a 6o-minute frequency with two-way service on OK :, ,4. I t major streets. i 1 Redesign the route network to provide frequent services in the P,. l following areas though the implementation of a hub and 0,.=,-,-J spoke system: Pahoa/Hawaiian Beaches y r /` KONA TROLLEY Y_ Hilo f.,. Kailua-Konah k 1 Waimea/Waikoloa Resorts Volcano/Kea auait Install new electronic fareboxes with magnetic card and cash capability, with new simple fare structure that increases on an annual basis with simple pass programs. 1 1 P Install Automated Voice Announcements on buses to ensure ADA compliance. Make The System Safe And Comfortable Place Mass Transit Agency staff at the Mo'oheau Bus Terminal and open the terminal building on weekends Install a new smoking area near the Mo'oheau Bus Terminal waiting area 01011111k Identify safe locations for passengers to transfer buses in Waimea, Pahoa, 4011116 Kea'au and Kailua-Kona that has lighting, shelters, passenger information, trash cans and benches Wi-Fl Install Wi-Fi on all buses Install bus stop shelters at applicable bus stops Create a bus stop location and transit amenities development guideline Update radio system for buses and dispatchers to better communicate Improve security of buses and facilities through use of working cameras, security guards, Transit Watch, See Something, Say Something program and use of Police t, Evaluate all transit routes and prepare formal recommendations regarding schedules and routes to improve reliability Improve the bus operator shifts and layover conditions — buses have long mist layovers in Waikoloa with no suitable rest facilities, the facilities at Hilo and Kau Baseyards are not comfortable, no rest facilities in Kailua-Kona. ange PuPerce tionHele-On Improve vehicle O. alDesignaRideGuidebyagraphicdesigncompanywithroutemaps, schedules and information on riding Hele-On and specialized brochures for unique services Create consistent color brand on Hele-On buses, with logo, County seal, website and phone number on the bus 2) CalAttendcommunityshows, fairs, festivals, schools and events to promote Hele- On brand and transit services Distribute the new Ride Guide and other brochures at more locations with vibrant information stands Place printed surveys and comment cards on buses f it w4 ill Redesign website and develop social media presence 1 -- ,*s. 0g Create how to use Hele-On videos is . . 11 Design and place print, internet, television and radio advertisements Install a new complaint tracking system, and emphasize customer service Improve senior & persons with disabilities discount card program with photo ID k -- Implement new Aloha shirts for Hele-On and Mass Transit Agency staff(similar 7: 11=r-11. other transit systems in Hawai'i. T Improve transportation to Kona, Waimea and Hilo International Airports. Expand Transit Services to Increase Ridership New services would be developed to increase Safe Place on board buses for youth in ridership and farebox return. Any expansion trouble would be carefully evaluated to ensure that the Libraries on the Go! Program in additional costs does not affect the need for conjunction with the Hawaii Public Library additional subsidy for the County General Fund. Holiday Light Tours Fare free. Innovations that can lead to increase ridership also includes: Summer Youth Pass Evening and Sunday demand response services in Hilo, Pahoa, Volcano, Kailua- THE Kona and Waimea to provide mobility when B SAFEotherfixedrouteservicesdonotoperate Use of Uber/Lyft to assist in low ridership I$ PLACE. areas through a limited subsidy ($io.00 or FRE Elessuptoreasonableamounteachyear) to replace the Shared Ride Taxi Program Develop A Marketing And Outreach Plan to Increase Ridership Marketing has been lacking due to lack of a plan,Develop GTFS for Google and developers tofundingandresourcesAsaresult, the following make apps which will allow for transit services to marketing initiatives includes the following pp be shown in Google Maps, Apple Maps, BingactivitiestogeneratemoreridershiponHele-On:Maps Development of a marketing plan p advertising and rass- Develop new fare media (tickets, passes, ID More advertlsing using g cards) roots style media Develop ID cards and business cards for staff Participation with local Chambers, Destination Develop new forms (bus pass order form, Hilo, Port of Hilo, HDOT Airports Division, customer comment card, customer comment County's Economic Development, business form for office, persons with disabilities ID card, improvement districts in Kailua-Kona and senior/persons with disabilities transportation Waik 1 a to generate interest and partnerships form, shared ride taxi form, rider alert, etc.) in public transportation on the island Facilitate community meetings and forums Update destination sign programming on buses Develop Crisis Communication Plan.Take photos of buses for marketing purposes Hold public meetings on transit planning and customer service related issues i ivNewMarketingInstats that Could bee Implemented on Hele-On New Ride Guide approx.rox70 cents to KIHEI ISLANDER ROUTE#10 print, $2,500 to design) I < , . s ' 1 i s. • New bus design usingr t Y A --I ; _ _ a' -2g 2 : decals with e y $Y $ Ew _ ; iff i F a whitebas 1 YY ,C tf, YY Y ! i Y S G[J ata Al, f Oc3i7..., 5.30 S:II 15:51 1 5.55 6'.03 6:12 620 6:17 III 442 1;00 6:57 1:02 7:18 7.30 1 approx 3,000 per6'0 6.35 6:50 x•55 :13 7 12 20 727 7.34 7:42 250 7:57 8 02 a.11 8 3i. ti • _ rr i 7:30 728 17251 7:55 1,09 1.12 1.2/ 1:17 I IA 11:42 11;50.t57 1:02 0:11 0.30 4 0 30 8:35 0.50 8.55 0 n3 ?.12 4 20 0.27 0.34 0:42 0.50 4.57 10.0'. to 18 in 30 f r 11111 1 bus) PSI /;I6 8:30 0:55 10:03 10:12 1020 10:271 1t:ll I lMA2I 10:50 10:57 1 11:02 11:11 1I:31 1 9103010:35 10.50 10:55 11 03 11 12 11 20 11.27 111.34 11:42 11 50 11.17 1202 1210 12:30 1190!11x5 I MR 11:55 12: 12:12 1210'1231 I12:11112.'12112:51 12:57 102 1:11 198 4„?4. • New bus stopsigns12'30 12:35 12'50 12:55 103 1:12 120 127 1.34;1:12 110 1:67 2.02 2.10 2.30 g 1:31 135 1:68 1:56 2:83 2:12 220 2:21 234 1222 2:10.237 2;02 318 339 2:30 235 250 2:55 3 03 3-12 3.20 3:27 3.34 3:42'3:60 3:57 4.02 4.10 4.30 1 1 v w-- 130 3:35 3:61 355 4:83 1:12 420.4:27 4.31 i 442 I 420!431 5702 6:18 031 5. wrapping over existing4.30 435 4:54 450 503 5i 520 5:27 534 Sit S,50 5:57 6:02 4:11 638 530 6:35 Sit 555 6:03 812 4301 127 5.34 642 410 K7 17:02 7:11 7:38 610 635 65.11 655 193 317 720.US 134 1 42 750 7-57 802 0 18 83$ one (approx. $5 per130796t:50 7:66 1:83 117 130'121 1•.71 i 142 1150 137 002 1.14 5: j W E y decal wrap fora 12"X 18 k 0 ti.e.k i sign)g 4---.. New bus operator and maul buskoili. p staff uniform (approx. maul BUS 8 per shirt) bus 6lg1g116/441411111 New logo (approx. Bt160 iii o.o...,...,.1; ...,...,. TM1 I i 1,500 to design) ili 0 maul bus New Tagline "Take the L.,,..n.Trip"Hoon stii 4. 5, Atilt-- 4. • !)- `,0,—Tr-4404 The Proposed New Brand for Hele-On trt _**INN do :40k* w,. .., .,., j. Bus Stop 1 Kailua-Kona 411.90111014'4PPIP,b- 11ELE_ON 1 03 Mo'oheau Bus Terminal v...---,- iI • — . '40 Ilic 130 Waikoloa Village Hiltonit ID: 46812 HELE-ON aii,(808)961-3744 www.heleonbus.org Contain Mass Transit Agency Costs In order to reduce the General Fund subsidy, the Mass Transit Agency expenses must be reduced This would entail eliminating unnecessary or unwarranted expenses from the operating budget and a review of the capital budget to determine the appropriate capital needs through the use of a capital plan Pursue joint bus procurements with other transit agencies to be able to purchase buses at a lower cost (average cutaway bus is $90,000, average diesel 3o foot bus is $390,000, average diesel 4o foot bus is $480,000, average 35 foot electric bus is $650,000, average 35 foot hydrogen bus is $800,o0o) Further reductions can take place through contract consolidation and/or elimination Evaluate each line item in the Mass Transit Agency budget determine what can the Agency afford while still providing an enhanced customer experience Reduce County subsidy by a policy established by County Council with Increase FTA grants, miscellaneous revenues by policy to at least 20% to 3o% of the budget. Hawai'i County is receiving 4o% of the FTA funds for Sections 5311 and 5339. Strive to pursue Section 531o, Older American Act and CDBG funds. Budget Revenue Item Total Percent Budget Expense Item General Fund GET Fund Total Percent Salary&Wages 1,107,940.00 $ 1,107,940.00 2.19% Operational 1,096,873.00 $ 12,986,500.00 $ 14,083,373.00 27.88% Equipment 3,906,667.00 $ 4,863,706.00 $ 8,770,373.00 17.36% FTA 12,988,810.00 25.26%Operations&Equipment for Fares 560,000.00 1.09% CRRSSA Grant 8,000,270.00 $ 8,000,270.00 15.84% Taxi 350,000.00 0.68% Rural Transit Training(FTA) $10,000.00 $ 10,000.00 0.02% Taxicab Permits 27,000.00 0.05% Transfer to Capital 9,586,854.00 $ 9,586,854.00 18.98% General Fund Subsidy 0.00% GO Bonds-Pahoa Transit Hub $ 2,000,000.00 $ 2,000,000.00 3.96% GET Subsidy 37,500,000.00 72.92% GO Bonds-Kona Transit Hub $ 200,000.00 $ 200,000.00 0.40% Total 51,425,810.00 100.00% General Service GO Bonds $ 6,200,000.00 $ 6,200,000.00 12.27% Difference between Due to CRRSSA Penson/Benefits 530,000.00 $ 530,000.00 1.05% Workers Compensation 25,000.00 $25,000.00 0.05% revenue/expense 912,000.00 Grant Totals 13,013,810.00 $ 37,500,000.00 '$ 50,513,810.00 100.00% t AgencysFY91PerormanceoMassTranI General Information Financial Information Sources of Operating Funds Expended Operating Funding Sources Capital Funding Sources Fare Revenues 954.771 7 2% Service Consumption Local Funds $11.333,967 850% 663.784 Annual Unlinked Trips(UPT) State Funds 0 00% 7.83o Federal Assistance $1.038,033 7 8% Service Supplied Other Funds 0 000/0 72% 2,363.268 Annual Vehicle Revenue Miles(VRM) Total Operating Funds Expended $13.326,771 100 0% 137 143 Annual Vehicle Revenue Hours(VRH) Summary of Operating Expenses(OE) Sources of Capital Funds Expended 13,326,771 Total Operating Expenses Fare Revenues 0 0 0% Local Funds 59,707 100 0% Database Information State Funds 0 0.0% 95.0% 100,00.0 NTDID: 9R03-91080 Federal Assistance 0 0.0% Reporter Type: Rural General Public Transit Other Funds 0 0.0% Total Capital Ft 100_0% Modal Characteristics Operation Characteristics Vehicles Operated at Maximum Service Directly Purchased Operating Fare Uses of Capital Annual Vehicle Annual Vehicle Mode Operated Transportation Expenses Revenues Funds Annual Unlinked Trips Revenue Miles Revenue Hours Commuter Bus 27 11,557,853 $655,838 SS5'707 511.412 1,705,076 48,884 Demand Response 21 922,612 9,425 SO 43.785 269,023 27.904 Demand Response-Taxi 20 846,306 $289,508 SC 108.587 389,169 60,355 t $13,326,771 $954.771 Performance Measures Service Efficiency Service Effectiveness Operating Expenses Operating Expenses per Operating Expenses per per Unlinked Unlinked Trips per Unlinked Trips per Mode Vehicle Revenue Mile Vehicle Revenue Hour Mode Passenger Trip Vehicle Revenue Mile Vehicle Revenue Hour Commuter Bus 6.78 236 43 Commuter Bus 22 60 C 10 , Demand Response 3.43 33.06 Demand Response 21.07 0.2 6 Demand Response-Taxi 2.17 14 02 Demand Response-Taxi 7.79 8 Operating Expense per Vehicle Revenue Mile. unlinked Passenger Trips per vehicle Revenue Agency Total Mile Agency Total 0.801600 15.00 0.60 • 84 00 0.40 1700 , 12.00 0.20 SI ox 1000 000 d 15 16 17 18 19 10 11 12 13 14 15 16 17 18 15 10 11 12 13 t Generate Revenue Sources: Adjust Fares: In order to increase ridershipSeekAlternativeFundingSouc and revenue in volume (Walmart philosophy),Establish partnerships with University of the fare structure should simplified and Hawai'i and Hawaii Department of Education to streamlined to offer value pricing for those that fund all students, employees and facility to ride purchase passes in long range increments. Hele-On for free based on a fee. The expanded to major Annual fare increases in small increments arrangement could also be should occur. Hele-On has the lowest bus fare businesses on the Island, such as the resort in the State of Hawai'i. Consider fare free to areas, the State, large retail, hospitals.rebuild passenger trips. Pursue Other Business Strategies: Run the Special Events and Services: Other Mass Transit Agency like a private business and p operation. revenue generating programs could include not a government subsidized holiday light tours in the urbanized areas,Innovations could include selling newspapers on special shuttles during the cruise boat season, the buses, selling advertisements on the buses, p website, bus shelters, bus benches, on bus asses encourage schools and senior centers to use ebp Hele-On for field trips (eliminating use ofandinsidetheproposedRider's Guide,separate contract buses), provide Medicaid partnering with businesses to have a shop, save p and get home free program. trips and shuttles during island major events. Evaluate Contracting Model Currently the Mass Transit Agency contracts for many Other contracts that should be evaluated includes: services. Some of the contracts are duplicative in nature Security at Baseyard, Prince Kuhio Plaza and and can be consolidated or eliminated. Mo'oheau Bus Terminal Brandley Center and Hawaii County EOC senior The following contracts should be evaluated to and persons with disabilities transportation determine the need for multiple contracts to operate Park and Ride Lots Hele-On: Bus contracts — RFP vs. IFB? Multi year vs. Fixed Route Services single smaller procurements. Bus Shelters Paratransit Services The value of these contracts should be analyzed Bus Washing with a cost/benefit analysis to determine if the Senior & Persons With Disabilities Services services are needed or could be provided through Mo'oheau Bus Terminal Operations other means. There is a need to determine is it cost effective to contract for operations? How to attract additional bidders to lower costs? Improve Contract Oversight The Mass Transit Agency should develop an effective contract oversight program to ensure all contractors' are providing the services within the expectations of the contract. This contract oversight program would entail: Contract Management Plan Field audits Frequent meetings Invoice review Performance goals and expectations Liquidated damages that are validated Develop contract tracking spreadsheet for dates when contracts expire. The approach towards contract oversight should also change. Instead of the Mass Transit Agency using resources to direct the contractor and be involved in the day to day operations, the responsibility of contract implementation and delivery should rest with the contractor to ensure that the objectives are met through the contract oversight program listed above. Develop a contract tracking spreadsheet for all contracts and procurements to understand expiration dates and preliminary dates for when procurement process needs to begin for renewals or re-procurement. ImplementMaster P anTransit The need to implement the Transit Master Plan is critical to ensure the success of the Hele-On transit system and to ensure that it can be used as an economic driver for the County. (http://heleonmasterplan.com/wp- content/uploads/2018/08/18o813-FINAL-FULL-REPORT-reduced.pdf) Follow the mission and vision as defined in Chapter 2 Implement ridesharing, vanpooling and bikeshare programs as defined in Chapter 3 Implement transit service changes as defined in Chapter 4 Phase I — fixed routes, ADA paratransit service expansion and Waimea Flex routes Phase II — Restructure Shared Ride Program, partnerships with Lyft & Uber Phase III — flex routes in Puna and Ka'u District Implement marketing, technological and customer service enhancements as defined in Chapter 4 Implement a fleet replacement program, transit app in partnership with Moovit, technology amenities, maintenance facilities, accessible bus stops, park and ride lots and bus shelters and transit hubs as defined in Chapter 5 Restructure fares and obtain grants to support MTA operations and capital needs as defined in Chapter 6 Implement revised staffing model Implement Performance Monitoring Plan for transit services Update Transit Master Plan Review Expanding Transportation Opportunities on Hawai'i Island study by Kohala Center and University of Michigan http://kohalacenter.org/wp/wwp-content/uploads/2o14/o7/Research Hawaii Transit Study 2o14.pdf ele On Bus Schedule - #1 Hilo-Kona Legend INSET 7 INSET 6 INSET 5 INSET 3 WATMEA HONOMU milfflmi#1 Hilo-Kona 1 L, filnePoint i 0 TransitHub 4A, 1 0 MedkalFacility cti NA ‘ f li„.ri. PAPAIkeL 0 ConKriUniVersity tl i 0 tilE1:s 4-4" ,1A,Ny/9 it 43 School NcP I 0 ') ,. 19 ' '''''',.. 7 The route will continue to 0 Key Destination rep",helsontnre-org fill Parker HONOK A A mtu R,•0;cittg,ce operate Monday through 1-4 r:Tritehr INSET 4 NSET 8 2 Saturday with 4 round iack,,o--a Nat'l., *- HONOK A A i f trips. rr . I(m , , 9 SEE INSET 6 r- \ PAAU ILO All trips will start/end at Kamakaeba c pu WAIMEAi 414%.ijukI_AUPAHOE HOE INSET 2 Kona Commons. To 5-,-0 • Lin I SEE INSET 7 I i f 1( 4- L..PAPA N.I_OA 0,lekoum.,,,, NINOLE continue south, transfer to K 4 r_ Comm,11, 47 i, 2"- iN 77 IIAKALAU. FIONOMU Route 201 - Kona Trolley. CI SEE INSET 5 PEPEEKEO ri ,,1 All trips will start/end at lin 12 'N' il Mo oheau Bus Terminal. SEE INSET j3 i t,...,,,,„,SEE INSET 2 III L:---,,, Transfer to Routes 101, 0 Macsu3,ama Store 5 1-,--:_ Fir' - M fr-"' NSET 1 102, 103 for travel in Hilo. 1 0 4 ,SEE INSET 8 I KATT UA- KONA ,,,N, s INSET 1 7-44itlo*N El Vgil,Ina, I,* •' aes'''' , "-- ltam.hirri.b.P4 t' 4 ele On Bus Route - Blue Line - Hilo to Kona via Saddle Rd egend INSET 2 INSET 3 11§_a„e Line ii ions... Hi..Last New route between Mile-Kona ©T..nwt Mub evtdt.. ©Sa,.lb,.,i,,t. ln• o 4 O•s..as X. 4;Mo'oheau Bus Terminal,l OPair a ad. 1OM.d•calFuditp y n,ae, Aupuni Center & Kona Q !d1.Q•NnY•.olt . QhtHn We. Waikoln. • Q ,,, f Halvah f.yhManotO , . 1 CiV •11.111.4 Ma1610.1.•0 Commons via Saddle Rd O I.y D..tinata.+ C:.rnr L QKalt. 0 AY W r^I South Kohala Resorts & Kayak West Hawai'i Civic Center. SEE INSET 3 `` Waiko‘Oe,Py Service from 4:15 a.m. to ic 7:15 p.m., seven days a week Daniel K Inouye Hwy Four Seasons y 1q H q0 Y with 4 round trips. Hualalai riMo'oheau KA11.UA- I ransit Huh KONA w Saddle Rd ci..1.4 Ka4Tana, 1111,0 V SEE INSET 2 Maluicw a•VlirINSET 1IrancitHuh . SEE INSET 1 offs 91 ItZKAIILV14cS KEAUHOU kt AA 14 CAPTAIN COOK Mak'eo Ttransit a Huh Hele On Bus Route - #10 Ka'u - Volcano Legend INSET 1 HILO The route will continue y kau SEE INSET 1Hib•Pahca Timepont to operate Monday-rrantit Hub r•m.".,.•n.A• eater•Kati•Volcano S tPl(h•Hutt 9 471-54,..Fern Acres © t Saturday with 1 roundPar46RideamePahala-o ,A=0?Ea North Kohala S+telriteHub' x SEE INSET 2 o :.:BRid. g j trip between Hilo andSlIPtlPAtripsHILOu,,.0 KFA'AL i11..O Medical facility tyy7i,• n ZONE 1 oil UnivPrst e• Flex Service r y y,0 x Ocean View.Zone Service o O"• 1• aKeyOo•tination SEE INSET 3 Private Roads/ f e M•;•, INSET 2 Limited Access Ofeo„,.,t,. MOUNTAINVII:1. Ie I I 1Y .,....o..$1 JJ SEE INSET 4 ZONE 2 Kl-::1•1I.' m ma. •. 1,', '':k1 VILLAGE c 0.. 0..7:i t K...,0 SP a unit/Rice Jai' INSET 6 i 11PAHALA ` w, t 4" i. INSET 3 6 eTjCCC• 1 3y L. •x r Lp ,,,k,..mt PAHALA;SEE INSET 5 o 403J M' INSET 4 2 ^ Sa* PUNALU'L.r ps dirwaho a apo OCEAN VILA,. ZONE 3 M z:h, b,e o\o A ••: iD SEE INSET 6 Gat.,Rim m es` WAIOHINU w J k.wtWwsl..k C Note:Passenger.,,r.-.,.,},,.,As u-,sa'V--,::es”. Park oral need— by the bus op: Hele On Bus Schedule - Red Line - Hilo to Volcano The route will operate between Mo'oheau Bus 9, , Lift a INSETi Terminal and Hawaii T I 1"('.11‘rj:t': 0 Volcanoes National Park viaAPI. K.m.h.,,,.h.Av• Kea'au and Route ii.e-• • !i., is,..- ..Z., .... ^"7-..,. §' ..\\ 0, ,...;, 0,----*1114 I Service from 6:15 a.m. to 7 6:55 p.m., 7 days a week.i w 10 :-Ctis Imo ,,,,, 0 %.,,,.0 i New Sunday & Holiday le' ' ..)A--) 49A- 11">---- sM''''' K woh St '4, Service! 6-' 4-1' oii—t New trip added at 11:00 a.m. i —1 CA,mni. College co1UMak..1.St to Volcano and 12:15 p.m. to H 14,1,,0 t..;-. 1/4. .,... K 4- AA I 16,11,h. I 1 '1,11',,',:: silik H110, every day. tlirTT STOWN . dr. . ri. 4 Pustrialto St No service into Fern Acres, 0.0,4 Orr 41 use Route 403 from Kea'au. ZONE 2 i . N INSET 4 INSET 2 la It itfall-7'i Opt i 11 i.• 5- al* 1° f 41 e a 0 .6l- 1 10 e' o IL4- lllllllllllll,I, FERN AZ. • -,1 f" 16k d ACRESI.0 -1 A 4-‘KENAU o0>c. L..._......1.:_! . PAH 01j/ a:kano National Park 0.'VimtorsCenter i .j C. 40 0EDENROCKea'au 0 SP yoro 4•- Post Office A...,. Note:Passengersdebcrdgat Hawaii' Volcanoes National FERN ik4itneeatopaya;5zentryfee , twcDecollecte, Fill--- 7-111111 7' . FOREST by the bus operator 0 Z--e 1 ,-,,.•, 6,0 ,,,,,,,t-44P.,,,,t,,-,*.‘,4,4.4..1....4.e Hele On Bus Schedule - #40 Hilo-Pahoa-Kalapana o The route will operate Legend r, ,r y.,0.-4-1 o• ..` j : HILA3 between Mo'oheau BusINSET m.140 r ro T,,,,.,irt iii-`s 1-I _ SEE INSET 1 HIL.O O T.ansit Hub n o Terminal and Pahoa at Q Medi_al Facility Al_Er 0 9a.'te.rnna i 7 o .A,e Urv.,s, t -= -, 1100,! 11l ;,Isamea,•• Kea au-Pahoa Road U _.cr.., 11 4;: , * iiiito, \ t tapasr and Kahakai Blvd. o r:ry Cstm=tion www h+k. .s .9 rA13 1 I t `.-.\ 't 4,, c100'f*. 3 iE Service from 5:15 a.m. kr:\ U to 9:0o p.m., Monday- SEE INSET 2 t A i. Friday and 6:00 a.m. to17H ! LII IJu Mska V. 8:00 p.m. on Saturday E,LAu 1 and Sunday every 6o to t. 1^ 120 minutes. New ifi Vrf Sunday & Holiday 4. vkui s '\ f, Keaau 1h<<n , Service. i ' in 1 No service intoI/ y ANON . IN ` . / SEE INSET 3 a_nt if, — —'`Hawaiian Beaches, Seaview and Kalapana, I , il fi-'ar4^t E '-Ik.rs PO H i=,l h l use Route 401. r`1_` Pura Kai . PAHOA No service into Ainaloa Sh pp ng Pf -0 OPIHIKAO Cen,ct • &,,or Hawai'ian Paradise Pahoa Hi h 6tQhi and Publ..t'br, Park, use Route 402. and PublicLibrary z o t / Hele On Bus Route - #60 Hilo - Honoka'a INSET 2 All trips that end in Legend am on Hilo Honoka'a " ,niePO,nt 44, Honoka'a will extend to Flex Servicee W41 43, ,tollIteHub VA, SEE INSET 5 ' AOCollege/Universrty HONOKA 5- -0 The Waimea route will operate O School Nip.. C.. between Mo'oheau Bus Terminal & Waimea at WAIMEA LAUPAHOE110P •-......, Puukalani Rd. INSET 1 INSET 2 Service is Monday-Friday between 5.5o a.m. & 5.45i- t. NINO'L E HAKALAU\p.m. with 4 round trips. itONOMUZCI P1P1IK01 Qi. SEE INSET 4 First trip in the a.m. will I?, SEE INSET 3 il; PLPEEKEO M.II Rbecome Route 301. Last,,,. I., 0. OP ... Route 301 trip will continue x SEE INSET 2as a Route 6o to Hilo,i PAPAIKOU I PAUKAA Monday-Sunday. INSET 4 INSET 5 SEE INSET 1 S 4„ta e. .. 0. HI1,0 i 2Li l'C'i ,' r'''''''' owy 190 i_ Jr, IT- 44 4,.."P. ifONOMli HONOKAA v4 Hele On Bus Route - #70 North Kohala - South Kohala Legend q Continue the same i i ii North Kohala- A Timepoint iNa B South Kohala 0.,..,.it Hub o G I F.'',,F schedule, however, end atQMack,Facility Y O Cd'ege U,venhy HAW' T ?b u°• I n r° KAPA'AU INSET 1 Kona International O Key Destination o Airport. to nak° e• N D, Add new Sunday and TAKt,0 Holiday service on theG t same schedule. J Heppa„R.v,h O• 1-Prm.Il,x,l e b boa 0 v' y, INSET 2 KAWAIHAE lig Fa,rM..nl lIry11Yt O•1...siMaa"..-O`WAIKU NV.:12Lani •orko 4SEE 44 4 INSET 1 a N\ Fl,ltonWaikoloaQ•yLFLM •o OKingatih.> I• -• i\oluaBenchMani°nQ a r' `• SEE INSET 2 Ni.2i„ r Or Kona!nilM— AirPort „ s Hele On Bus Route - #75 North Kohala - Waimea - Kailua-Kona Continue the same Legend F~ *, Li.] pa=NorthKehela- I : 1,m , p s weekday schedule and end Waimea•Kona O 4...I-+ - .TransitNub t. . FloxSorvico ©SateH'reeHut at Kona Commons. OPark&Ride jf,C,' Operate weekday scheduleQMedicalFacilityI \2 jQ Col4ge:Uaieercitr S on Saturdays with new O Keyhctr won 1' -p ` Sundays Holidayne .r. a y yTf,l KAWAIHAE y r }J ',. 9L Kawaihae Harbor 19 i,.,,0 1M1T'1. A 1- service! 1... SEE INSET 1 to fir 1 t SEE INSET 2 1 N o AIIW l 0;4'hlko(o 0I °y: i ell- \J' s Kona L o Rd4VIi''''''')* Common.:0 , t t"'' W:ilkt)LO.; i VELt.GE I r ' N l INSET 1 F ., Kana Intl i 0 1 I_- T Ga[ec_ on ` '_ m lar,c.wdaleu o`>V* r/ ` 1\ Transit.. _ f Energy y HPfiCenter - A-KONA 7D.'--d.cmr 'Kaiyli Lente•a,' k c...::0 0 1N, tt' SEE INSET 3 L, jiff/ `'• 4:15,ss\ . 1,1;;,,,.:t, r4.:.- 1 Parked t,,, 4 XE.-\UHOC,' 4 rv .rt r. _ k *pe n i , ,,.gym . :" ? tr s ...@ y ci. f .. y4 . -h% su . h»,. f 4 A a a .. ,, ww .- ,.x , «, , v Am ,. . , Hele On Bus Route - Green Line - Honoka'a-Waimea-Kona New route between Legend Honoka'a and Kona 011 Groom lino n T,.....,r Waimoa-Kona ©TranriHub tw °- Commons, via WaikoloaSateliiteHub6 Opark S Ride N 0 MedicalF•city . yT. sqs. Village, Kona S,,eo International Airport and NM.State Route 19, Monday KAWAIHAE ! 4 ti. WAIME 0 Friday.MBIP----- .._ _1 i)C,,:------ - SEE INSET 1 INSET ii1School day trips toWAIKOLOA s, / wy'4 Waimea will operate on WAIMEA S pF• A k this routing.9 Ranch ^ c41 r L'ig, t l rte''16 GL INSET 2 r"ttai f KAILUA-KONA WILona o •Common 0 St-1 , l J ,1 SEE INSET 2 e ` itli. lekaroT rteTranitr/y.1Center k`./'a` EAUHOU t E/°p rv,Mo-„y.',+..” h. ..ie. '^"e N. Hele On Bus Route - #80 Hilo - South Kohala No changes to the current Legend INSET 1 illi_Hilo•South i 7meprdntscheduled trips. Kohala O Tr.AmitHub 4C xelectnatrips ©sm .te Nub Md`3/rP Faster service may be Q Mwdicalpaeilrty Ort,r,. vY X90PnrA CollegetUniwnity ti E Blue 9 Scholl y IIONOKAA available via Route 2: 0 KeyDe.t:nation S0 SEE INSET 1 Line. Hvvy 19 r, PAAUILOHC);()KA;1 r "'". 19 3:35 a.m. South Kohala trip1 4!•1IYS i.1 LAUPAHOEHOE SEE INSET 3 SEE INSET 2 a ywy will end at Marriott and Zy DNINOLE. become a Route 76 to Kona SEE INSET 4 HONOMU International Airport, Kona q;• PEPEEKEO Commons to Honaka'a. In PAPAIKOU 4'-..i`• PmAls StoreHonaka a, the bus will then INSET 4 INSET 3 1fo'nhenu8u,rerminnl become Route 6o to Hilo. 7=;!,vo• INSET 2 t fla5'from Parkin,I.ot 1k,,,,HILO M.wrr--O N.. 79a N..//6L w.rioi e•• Rd r'' 11 3 0 3l •iIarkrr thin.M'+ik..A*Q.yy I' Ranch i M,_. f 0,., . II,1 maBeach0 1- Center aP.ukcIlse! ,a OxN ,a,4 .,..,h N.t.._,o 'Or WAIMEA Hele On Bus Route - #90 Pahala - South Kohala Continue same Legend INSET 4 schedule, seven days awL r•Pahala• Tim.pont s South Kohala 5 transit Hub a F..... 4',-.i.,n:i,o aun4KranearhO• Q a week!Flex Service O Park&Ride 0` R Hanokphau• • Q N.d'icalFacility p.,. ,• . o Extend all trips toZoneService 0 ,.o11ego/Univer3dv SEE INSET 5PrivateRoads, Mauna Kea Beach HotelLimitedAccess0Schon' Kealakehe Q KeyDestination 0 Four SensnnsIlualnlaiO• with the Konawww-h•Iwnbu.org N CEGIEIMMIIIIIIIIIIIIMch •r - r Kona Inremational Airport0• R• I:atrmont Orchid International AirportNaturalEnergylab". I 5' SEE INSET 4 '•,: ,Mau.iAnt li. trip ending at 9:40 a m.KAILUA-KONA SEE INSET 3 lintel&RunttalnMso• INSET 3 KEAuxou and starting at 3:15 p.m. a I 46>J1 KAINALIU;,a 'f. Konu0,e 0Kmlrl YanoHall ikaO'B..A`ad N Common. 4 ._•Pelani CAPTAIN COOK e - O• Makae'ra S''.., Transit Hub KEALIAJ, ti E.,.---......._•0 Fuiihard Store 11 c\ s„....... 0..............._...._.....„. Royal SeaCliff K-7-,2 4_ INSET 1 SEE INSET 1 • PAHALA e.•, r: ZONE 3 Pahala Shopping)enter. 1 I v y VIEW i3 PUNALUUINSET2SEEINSET 2NAALEHU r:ll:t n *' m' r o ra Keauhou Q.Shopping a 3CenterYair p •hi,..4.,:I Hele On Bus Route - #101 Intra-Hilo Keaukaha tCoo7ns:3isotepn.mt h„ omurolynday_Legend sn — r--111- 00.kangtaka I I awiT.lam Intra-Htio A 1rbeport - I Keaukaha service from 6:3o a.m. 0 Iran Hub INIIII Acted rot., 0 Cc"9,1-1,"..d, 71 0 --.chool Saturday and from 9:3o V,,,, , PUHI aexhPatic, T Ridiardson ri 01(.0 landing a.m. to 5:3o p.m. onBeachPark'"" • KUNIO H'Lp'; ° e N'' -% 0''''",;;;:„,-- '''''' ' Sunday and Holidays! iik BAY A‘ k,ti-41' BAY Di -/ \• C 11.,- A...,.. en. 0 ,ii,,,,nternavonatAirport41- , 1 0 NActc,;:-..;0 4 ______ ,s, i27gliHiiiall I. ,_ 12 f A t „..I j Mi7l 4 N., i ' t6 N a----''•.‘ - # -'-', C7/14.' -';-----.1Si MakealaSt t i UM" . 1 UttoolN:\ , ',lime Kubioi i 1-1---1—r-- ,, —-nri iiii: 1\, \it:t, I7r TT:rTli I 1 ', i-. I,) I 1 \ . 1 I, 1 Hele On Bus Route - #102 Intra-Hilo Kaumana Consistent hourly service Legend from 6:30 a.m. to 5:30 1111111111d,IMO Intra-Hilo nl Timepoint Kaumana OTransit Hub selected trips p.m., Monday-Saturday. elomeoliesem Satellite Hub rr deleted route o Medical Facility added route oOCollege/University rO CO School 11 11ilo Public OQKeyDestination11h.a, uq Tri T • Hilo Ilii O y www.heleonbus.org -- -I +..rt+ ORninbn,a Sch,+,Il s,Flic Hit, 4lrrli+alO Pt> se ci ti, 'e t',.nurr• Waianueg4e A® .v r9ya ci y,,t'' ..•,,..... 41 QO 3BoilingPosQ ;14 aim` h c 0 0 4Fe HIL.Oe lahi St \toU°Aver. 5i ' .At'" C;l I Hilo O I K r t® 3vt a woX l C o f% . fir] eurnana Dr s Sa sem!j]Ioene St N 44''4''a''''''' I'i?'-':,?.',4:1,....,:' r M. K h. . fx, r_ 4 ... ...,+,....,.,,.,..,. M... .,.,., r - .u wemstirN+, Azr, s , .7 w9« m. ra . n . « . : . . ... ,,.._. te,..S,»a..,_ tea. +" asAix.k«,. , a.r, S a n-t». 3 .« ,3 atez. r,...e.w.: ,........,..... e.,, , . .».:.:., i t , ate 74*.;,.,,,,, k , , J. a_ f—:,....,:„A„,"",,,, r1 50-+ #.s,d.:;,a.4'%i t, .. 4. -t < t: rs F 9 fi Hele On Bus Route - #103 Intra-Hilo Waiakea Uka Consistent hourly service Legend HiloCrum.O 0,_ Intra-Hilo E,Tim•polnt T<rmtn,I from 6:30 a•m• to 5.3o p.m.,Waiakea Uka ©Transit Hub n $1 11,% r tected trips I V, t' r catel tteHub t.iliunknlaniO • .• Monday-Saturday.eta• rY•ieledr"t• u'' \Moobe°u Gamier. Q MpdkalFaulity I, addedrout• a utTrminat O Coliege""msar, P' Ka 1 9 School J• CJE haiiiiiii•••• tOKeyDnstinntinn Q9j 0.''.1„,,,; O Hilo InrernarionalAirport L u II ilu 0. pP EO bort mer R s i s`' s Kawili St e. c04 0111.,:i, a JI nm a UNHilor 4-.1! °0 a Maka'alaSto0Walak 'Prmrr Nigh Sch.wl Kuhr S9Ital.Y Y Pueinako St 0 1.tO e 0 1.11.,1 . 0 K•weileni St-— o r Qt t a s,_ Hrihei St Hele On Bus Route - #104 Intra-Hilo Mohouli Legend New route operating onHILOBAY m— i.ma•r l° T,...„° Mohouli Street to St.Ka'""a"" 0T.amrt Hub ems SxeheHub Joseph School andQIAedicalFxwlityTMo'oheau 0 'UCollegennwveay y Bua Terminal Kamehameha Ave Kamana Senior Center Q° soc Consistent hourly service ww+.ekme.sa.«g hrnaeicman-ncxto o4 1 \ ,- from 6:3o a.m. to 5:3o f. 4 p.m., Monday-Saturday. _. s r oma O J, St to cphO Hat,sii Co.Aging Or icc HILO drool; ka o5Sk o gti jO WIr0 O F amana Senior Center s, aJ cid N r4-'''4. Mohouli HI,f aHousingaJ 0 a Mohouli St M s 4 HeleOn Bus Route - #201/204 Intra Kona AIi'i Dr/Kuakini H IntraKonaShuttleis discontinued on Saturday, September 4, 2021. se 1 Legend y Routes 201, 202 or 204. kAILl kON. i Kona Trolley will begin as W.AIei Dr 7-H Hele-On service on Au ust 1, celectedtics Keauhou fi20d g) 1 tY shopping 2O1 2021 operating seven days aiKonaAirppoortT' • Y Center F® via Ano Koohokalok week from 7:00 a.m.to 9:00selectedtnpcSEEINSET20CoRegatur'nrersrt„KonaCB==Kona Airport via Hwy 190 kho, r° p.m.,every 6o minutes. o 4.-_____. Trolley • Service is between Target @KuakiniHwyUKeyDestinationr Ro‘al Sea Clifftrona F,. 1 Kona Commons to Keahuolu no a. Road wide,amstruoton.Serviceto begm whencomplete. 204 t. 0 201 //Shopping Center via Kuakini wwwhn,e•,,h r..___M... '::'. •. 1 ' fli 4 ./ t Hi hwa and Alii Drive. Intra Kona Shuttle is 201 ' ,,, \ te KEAUHOU 6 Q discontinued on Saturday, N September 2021. Usep4, III_-__ •• A. Sher on 0 • Routes 201, 202 or 204. Keauhou / New service between Target @SEEINSET11 "L,. ONALO Iv-1Kona Commons and Captain INSET 2 1 •= I papaR Cook via SR-11 and KuakiniErA[NALI[° ms l Highway. Destination served ltadician of 4include Safewayand KonaoKonaComrnurio.p;ta1 204t ' lic0KMtuI lik4 Aollea,--' South Community Hospital. Kona iii--- :--- '`•j AL.. KEKUA Kona/ • Every 2 hours from 7:00 a.m. Commons s dha --' _ 1-7' Captain to 9:0o p.m.,Monday- uh4 3 CAPTAIN COOKlino Hall I Cook Saturday. 1 O OFricndly` Tercet .a<• Pleee 4+Ma6'co T v bafewa'OTransitHub4_1 71 1 9, ',y' Itirr Hele On Bus Route - #202/203 IntraKona - Kona Airport Intra Kona Shuttle is Legend INSET 2 R discontinued on Saturday, m A!i•i Dr A Tm.po:..c l 'I 1e aM f, - - - - m_KonaAirpport OLa.utHub September 4, 2021. Use viaAna K.ohokalol. 0 M.die.lF.Okir r RAn dips L i0eoa.9.,liniverstY OFICC Routes 201, 202 or 204.immmo Kona Airport viaHwy 190 1 0 New service between Target @1ZKuakiniHwyW-` 0 KeyDestination f Haw•u;Kon.r. j Road uncle•cewanucrte..Se-vicetobeye+Thencomplete. I 0Airport • i Ilk .t 0"4,'-," O + M ' i I fir..• ; Kona Commons and KonaP:",y'r ti 0 K..t.k.hw International Airport via Ane 1 1A. 0s...Matv ` Keohokalole Highway, Costco, O tech; r s p` West Hawai'i Civic Center, HCC, J Walmart and Natural Energy Lab. INSET Consistent hourly service ys. 03 from 6:3o a.m. to 9:0o p.m., iei- ; 4./seven days a week!t i Oxman--, 11... U 4ss SEE INSET 2 l' Route 203 is on hold and willKonaO =Commons 'Ili 111; i ri Ii IYI I K„d X not be implemented.W.ImartO4bny QFriendly CPlace4 Z ZI,NiAkita T rTransitHubJJ dr"'0 -ti l 1 • 1 x m I - 444%.„- '.SEE INik.k--1.—_ SET 1 -----Y Hele On Bus Route - #301 Waimea Circulator Since July 7, 2021, this route Legend has operated as a flex route D.,,,.... r: uIater © TrInsitHub with 1 hour a vance Q Medca1Facifity reservation and up to 1 mile 0 Codlt+grNnivanityu flex off route, by calling0KeyDestination c, h' ,,u 8o8) 961-8744, option 1. Continue same routing and SEE INSET 1 k,,, 0 st NW ,9 i Fre,`asrnn operate Monday-FridayA from 6:3o a.m. to 5:3o p.m.1 P 3i Saturday and new Sunday and Holiday service from INSET 1 9:3o a.m. to 5:3o p.m. 0 First and last trips become fl o a K , c, Route 6o back to/from Hilo. yw j_ 1 sir.9 t„,„ .t„,rw, d3•d 1y 2 Hele On Bus Route - #401 - Hawaiian Beaches-Nanawale-Seaview Ilk]Legend o_Hilo_Pahn. T T4.•P•M. y New route will operate between Pahoa at t. a HI Beach.**- O 1...,,°N.., 5 ",` Kea au-Pahoa Road and Kahakai Blvd andParad;sa-Ainaloa O v.4L.R JvOrchidlend mis Ka'Y-Volcano s,: atRU" Flex Sarv;c•Hawai'ian Beaches, Sea-view and Kalapana with KEA'AU vi. zonaSorvica o <<h, LavaFlows(2018) o ,c..„,,,„,,,„ timed connections to Route 40• mil Q mar 0- Service from 5:15 a.m. to 9:oo p.m., Monday- 0 R aay eo74 Freda and 6:oo a.m. to 8:oop.m. on Saturday402 ,, , Y 4'7...” and Sunday every 6o to 120 minutes. Newy, ra\° a • ZONE 1 HAWAIIAN Sunday & HolidayService!BEACHES CMdao.,•o 01 P,`-- y-a' a . NANAWALE ZONE 2 u,. l/li//l/ O P.HOA IIIIII . ir INSE-iliu/`a i/III/!I/ IpI'OHOIKI INSET 1 0.a o•0 a P.1 N ,%-t, OPIH1KAO ailA., 1ds .oN•.a_.e SEAVIEW wY 732;e •ti Po,RN PAHOA KALAPANA ele On Bus Route - #402 - Hawaiian Paradise Park-Ainaloa-Orchidlands Legend New route will operate ttt I?.l Ka'u Vdcano # m•voA H,lo Pnc a ©T^+tNub between Pahoa at Kea'au- P•rades• Ainaloa ©S•td4t•Hrb a--- Orchedland o o„gp,d. Pahoa Road & Kahakal Flea Srrv W S•t•Fe•wbJ Zone Service °M dxd xAkty Blvd, Kea'au, Ainaloa and 0 Cd1•gallMAawrrty ' y 7 O °' HAWAIIAN j `•;, Hawal lan Paradise Park. O I•y0.r'+^'^, U', Qt IAKAIMSI^.PARR f 4 w w,.•,• h:.a Servi•ce from 6:25 a.m. to r 6:25 p.m., Monday-p4 a t O`s'o k.,=„“,....uAur•!Nut A. T_ Saturday every 6o to 120MNi^rwM1 y if 1.i{Ji J i1 minutes• fill set N.i lee/ tt ee a •• HAWAIIAN ; OKC Flll)lANDS t, ACRES R S i'AI'H. tYc 0.ti rrA., J al P`•.••`• z.7 c:-.4,' -'11":".7-'r,,, . n .. i::.. n.,a .-s'.. .... „. a ,.,..5 .....,. Ate4 w r s 1::;1-. ..... k . ate .r W-4a w .:. , b'YM"v..m+_. 4 ir,'',''''-,,';''''', 4: iv_,ffi,t r .,.x... ,u .. ... .... 4 arrraxe .,....,.. . Hele On Bus Route - #403 Fern Acres - Eden Roc - Fern Forest r New route will operate Legend between Zoo, Kea'au and 43. Ka'u-Volcano k Timepoint ZONE2 Fern AcresFernAcres- © t-4'1 Hub 4/ 1403h'Eden Roc• ©Satellite Hub A HAWAIIAN ACRESFernForestCO/Park&Ride ry Service from 9:00 a.m. to Zone Service Q Medical Facility 4V"'"• fio 5:00 p.m.., Monday-6 College/University 6 .`'Q • • O school m • % Keyoestnation a • •. Saturday, every 6o minutes e,Flex route for all passengers. Q • R Q 4•..•INSET 2AI FERN ACRES \\7<\\\:\ Si i. 95. FP,,„n r cy i,• d 4G31 •.•'',ti PJe KEA'Av EDEN ROC ,. 6 Kea'au O N o. Ra,.••'• ,-" Post Office L C. s Dia 10 t [403i 2. FERN FOREST to 1 a PARATRANSIT SERVICES L HILO TO PAHOA ROUTE WA,INAKU I HILO .y -• Add paratransit servicecEavKAHAHiloToPahaaRouteparatransit MIF Roads within a 1 mile radius ofAINAKO 4 y ..„„„" t Mile Buffer KA'UMANA ai Routes 40, 401, 402 and 403UPPERtX 111111KA`UMANA IFA irt i r,Wilk a in Pahoa, Hawaiian Beaches, WA1AKEA UKA -Ye'I-EiltekAlnaloa, Fern Acres, Kea au OP' and Hawaiian Paradise Park.1ANA;EWA 1 during the same hours as KEA'AU those routes. KURTISTOWN`. ! Must be determined eligible til,HAWAIIAN r, to use this service. 40.4,,,,i4,. P DISEPARK Same hours as Routes 40, S ORCHIDLAND MOUNTAIN ESTATES HAWAIIANWEW HO 1 and402. BEACHES HAWAIIANdel> SHORES WHACRESHAN I r lNlill t lk 'AIN.., OR/ 4441 GtENWOOD ACRES ‘ 411‘ NANAWALE E ITEESfip olli kit 4 P •Alif 411111' ,..."---5-tilINN R NW2 V 0j i I Miles A, 411101111111P tis ,„,yw.,,:raw »ac t ;s*. i.4 'Y., Down Available Needs Total Bus Type Roberts 40 0 13 13 13 Ft MCI Roberts 0 2 1 2 Trolley Roberts Electric 0 1 1 1 Bus Possible 3 40 Ft more to 3 7 10 10 MCI/DD rebuild Possible 1 more to 9 8 5 17 40 Ft Gillig rebuild Possible 0 0 0 0 34 Ft XHF rebuild 2 3 5 5 Cutaway 30 Foot 10 0 7 10 Gillig 24 34 42 58 Total 27 42 County 15 16 Roberts Needed County 20% 8 Spare Needed Roberts 20% 3 Spare Integrate Mobility Options I .•,.,F HEY, HAWAII MASS 'TRANSIT r t,' PASS HOLDERS,WE'VE GOT a,.... wl lih EXCI'T'ING NEWS FOR YOU! A 7,t. ,,,iss3_, ,,'Kl;f,.. . HI Bike f q400,3, . 41 rte IIll b LIII 1'.1.e..71:- .411611141i,147 .' 1 1 '4:Uber/Lyft 7If°t i • ' ‘ ' - 1 . „ - Vanpoo i ' Ili l t. 7#7 '4paiiii'......- .)0.‘ v :,., ., _ _ •, .,._,,,0,‘,..i . .s.:•- .-,' Ia. 0 HLLIs-ON, RIDE ON! e91i1N IA 'isr"-- FruraiojaiiP _ = i fil 11, Uber t , L 1.4:Vi7.1, — :' • t• •... ..,, '.. I t . a '4414 ' .Yom. 311 i; -XI rte x r 1 Bus TerminaEnanceTeMooeau Improve customer service through placement of Mass Transit Agency staff in the building Improve maintenance of the facility Add additional services such as vending 4 - - :4.: •machines, concession stands for revenue y generation y Add a mailbox and newspaper racks T _ Seek support from Hawai'i County Police in the protection of the Bus Terminal and Hele- On services1 I Better regulate bus services through the Bus Terminal to reduce conflicts Enhance security of the facility Perform capital improvements to make the facility better which includes remodeling Mo'oheau Bus Terminal office Post notices/Rider Alerts at Mo'oheau Bus Terminal office bulletin board. Improve Customer Service Improving the overall customer experience on Hele-On is the key towards increase ridership and a happy ridership. Strategies to improve customer service includes: Requirements in the operating contracts to ensure annual customer service and sensitivity is provided for eight hours, per contract employee Improved information as explained under the Marketing goal Improved customer tools to provide information about all of Hele-On transit services Requirements for all Mass Transit Agency employees to ensure participation in an annual customer service and sensitivity is provided for eight hours Provision of Mass Transit Agency staff at the Mo'oheau Bus Terminal, seven days a week Provision of Mass Transit Agency staff in Kailua-Kona at least two days a week Placement of contact information for Mass Transit Administrator on all buses Develop a Bus Stop Policy — reduces pass bys Flag Down Process Identification of bus stops in urbanized areas (permanent or temporary signs) Conduct a bus stop inventory — system wide Research implementation of a lifeline transit pass program for low income residents Develop ADA call outs for bus operators and revise left and rights information. Partner With Other Transportation Service Providers On the island, there are several organizations that provide transportation services to their clients and participants. These organizations include the Kona Trolley, Waikoloa Shopping Shuttle, Hawai'i Department of Education, UH- Hilo, UH-Hawai'i Community College, Port of Hilo, Hawai'i Volcanoes National Park, County of Hawai'i Office on Aging, National Safe Place, among others. A partnership can be formed with these organizations providing transportation services so that with the same funding they are using to provide transportation services, that could be provided to the Mass Transit Agency to provide transportation on their behalf eliminating duplicative services and redundant overhead costs, which in turn provided more service for the general population of the island, including the original benefactor of the service. IMMO efts ammo ter-,.,,t' ° 4v M 11!:ilia.. 111: dr.— 1C I KONA TROLLEY fieliSHOPPINGSHUTTLE __.""'.ii7 s n On Hele-On.„. i . Use Tec o 0gyIncreaseThe Trip Planner App it Pay 7 PayWebsiteh 1 Mobile Ticketing i 2f ,,_tt al i w {• Credit Card/Apple Pay/Google Pay Real Time Signage 6 Pun ' co f Mat y +'} yr, R41a1A11 BUSPLUS-' y ..u inia'""`.• cat \/t Cee( 2 r7 J 75 r il"^ AlahaNsMahoka ! f vnw,e. 0et/transit UlRsa your mobilo ptiona In/Ind cmI I SERVICES 8SCHEDULES FARES RIDER GLADE ABOUT US CONTACT US MI rxra nm IIILTiRi• *min rig rout bus 13 cOmdna. gip.. -el.— _0 ® pe....... T,.•... Mw. aimea Shuttle O o ROI011igrt _ e<<11110 Routess Real Time Arrivals Trip Planner uMlat • 'J4 01 .1 I eaaw,o..,1,MA r r .,......, FM'Mr Trixt it 10 yrs-ar iOV=le 41411 Jegpinune times 11i..1...•.,.." R:I aIli ImplementingNew Technology e GMV Syncromatics - AVL c Token Transit — Mobile Ticketing mward Safety Vision — Cameras 1 lir_ Genfare Fast Fare - Fareboxes Luminator/Hanover - Destination 31 tu•lorwl• Signs Svf GOOD i 50% All Local Passesr .- 4-7:). s tw*.• ` i- OFF! Jun. 15-Aug. 31, 2020 Tapin-app. E... T Show and go. iik-so Pay the safer way. y 01 Only on the Token Transit App So!TransINIPIIMgOITRANsTort "MIKE!,1n 41411 ti 12:04:38, i Aros„; SolTrans.org WMerv'fr,:•.irrh.rt..a -.NaM.N.'-r5nyic-fr.sa•• Trlp ViaPanner GTFS aHele-OnMo'oheaurAw463 * C1t - x Bus Terminal C 0 Not serum j heleonbus.org"iir E;-plaint Learningto use... t, 49 CFR 37 9-Stand... 1 Account In'ormatio.., /41 Acobe 0 Hele-On Mpoheau BusTerminal,329 Ka Kaumaria t4 Caves tele'iwi Pon' 0 Pahoa,Hawaii 9677A 9 1 hr 7 min Bottomfsh Resti^tod zaw.FtshinqArea Depart at - OPTIONS 700 AM . . h Mon,Aug 16 4 i7 f 4111104Waniiiiiii - M Sent directions to your oho, Ha Shipm.i„ Ga 7:30 AM(Monday)—B:37 AM1 hr 7 min K u Beac Q 40 * Warakeai_,—)Hacna Beach PlannerIlannel' Fs'estR:":Prvr' CONFIDENTIAL Kurlstown no) COL)8k maps 10 10 AM(Monday)-1122 AM 1 hr 22 min Gettransit directions 6d 1 hr 22 min t Starting address Orchidlands HaLvanan m. i Estates Beaches Par• L}esrnat n address Mountain DETAILS View I eave v 013;15!21 11 46p CONFIDENTIAL 1 Ix 2 mm Hawaiian d011110. ,. Hawaiian Beaches Prefer Best route v Acres tv.1 hr2 min E 11:00AM(Monday) 12:02 PM 1 hr 2 min i) AnymodeAinaloa r,,„ Q 4n * aala© ilauea Caverns of Fire Get Directions ervr CONFIDENTIAL Fern Acres Nanawale Matama Market Estates l3` lack to Hele-nn home e1a g"''P`' lQ- g 1215 PM(Monday)-1:17 PM 1 hr2 min 0 ale Pahoa 04.Pahoa Napa Auto Parts Film Ann 11,,.-1,-a rIn,,,re< ro.,. Improve Maintenanceg -Oat . mow.,;,,, A maintenance program should be designed to achieve one primary objective: owlll Ensure that safe, reliable and clean transit vehicles are availablefor i Jservice. This objective is achieved through: i rAcat ' ' , t-_-_- rti. Establishing and communicating the standards for vehicle maintenance that will I 1 maintain the integrity and value of the fleet w V-standardand through focused qualityassurance audits R110Ir ``` ' ." ' "' Pit::-.9. Ensuring compliance to the g ipp ,- 1, .. .. _S. .n, Workforce development, training and certifications,knowledge retention Appropriate staffing and supervision Inventory Management - parts, asset management, maintenance system Security of equipment, tools and parts PM schedules that realistic per subfleet Proper diagnostics,tools, equipment and software Maintenance Plan, Standard Operating Procedures and Manuals. i,, Further strategies towards improving maintenance includes: Identify a solution towards managing parts inventory more effectively 4 4 1, Identify and work to surplus vehicles to clear space at Hilo Baseyard Many vehicles are cannibalized and is taking up much needed space r-f.y 60 Identify ability to rehabilitate buses Identify a facility in Kona to store buses and have limited office and maintenance ability(shared County facility) air = v,mi" Update fleet inventory often, reduce average fleet age to 3 years. Implement A Fleet Replacement f Programf.gsk.„ tiwi r , - -44 r_. ... 4 i ' A Transit Fleet Management Program will map out a systematic approach to the ongoing management and planning for rehabilitation lite.; ,.. ,,, , 4 and replacement of the Hele-On transit vehicles. In particular,the objectives ofthis Program are as follows: Plan for replacement of the existing fleet, including all rubber-tired vehicles in the next ten years Identify storage and maintenance facility's needs Identify opportunities to partner with agencies on procurements where possible to reduce unit costs and create a shared demand for future parts VOLCOHO Spread procurements more evenly to ensure major maintenance i 1 FA N investments are not needed all at the same time Surplus older buses that have been cannibalized or rendered 7"'""9111.11111111-1111M- unusable 11111=. _ ti I.',, Build a Capital Replacement Fund to replace buses per the proposed A ..,t a! w.. schedule i" The future bus replacement program should take into consideration FTA guidelines for replacement of buses, as well as a determination of what size bus and how heavy duty should the bus be to last a long period of time Pursue smaller vehicles (cutaway and 30'or 35'foot vehicles). CurrentF eet Inventory Luantity Year Bus Model Size Fuel Service Status Notes Out of Service In Service FTA Funded Still with FTA Useful Life 4 2019 Dodge Caravan 18 feet Gasoline Paratransit Not operating-awaiting new RFP County Purchased 4 0 0 No 3 2021 Dodge Caravan 18 feet Gasoline Paratransit Not operating-awaiting new RFP County Purchased 3 0 0 No 1 2013 Arboc Sprit of Mobility 28 feet Diesel Flex Route Not operating Donated/Maui 1 0 1 No 4 2019 El Dorado Aero Elite 28 feet Diesel Flex Route/Fixed Route 3 operational County Purchased 1 3 4 Yes 10 1998 Gillig Phantom 30 feet Diesel Fixed Routes Preparing for service Donated/Honolulu 0 10 10 No 6 1997 Gillig Phantom 40 feet Diesel Fixed Routes Some operational Donated/Honolulu 3 3 6 No 3 2000 Gillig Phantom 40 feet Diesel Fixed Routes Some operational County Purchased 2 1 3 No 2 2005 Gillig Phantom 40 feet Diesel Fixed Routes Some operational County Purchased 1 1 2 No 5 2007 Gillig Phantom 40 feet Diesel Fixed Routes Some operational County Purchased 4 1 5 No 4 2010 MCI 40 feet Diesel Commuter Routes Some operational County Purchased 1 3 4 Yes 1 2009 MCI 40 feet Diesel Fixed Routes Not operational County Purchased 1 0 1 Yes-in miles,no in years 2 2013 MCI 40 feet Diesel Fixed Routes Some operational County Purchased 1 1 2 Yes 2 2014 MCI 40 feet Diesel Fixed Routes Operational County Purchased 0 2 2 Yes 2 2015 MCI 40 feet Diesel Fixed Routes Some operational County Purchased 1 1 2 Yes 2 1995 Gillig Phantom 40 feet Diesel Fixed Routes Operational Donated/Honolulu 0 2 2 No 1 2010 Alexander Dennis Enviro500 40 feet Diesel Fixed Routes Not operational County Purchased 1 0 1 Yes 1 1994 Alexander Dennis Enviro500 40 feet Diesel Fixed Routes Not operational Donated/Maui 1 0 0 No 3 2014 ENC XHF 34 feet Diesel Fixed Routes Not operational County Purchased 3 0 3 Yes 56 28 28 48 21 erage FleetAge 16 years old r---iirtras h. r : I i --••• zi.. 00 f `,„?,;=......,. + k ,.' r ke e r•.., . OD1 i .•.,__ IEV IT Www-- e - w IA- 1 A Tr M.ar,.r rrn N. I? rr e. - rIff--srr- Ili' joielt . wr 1,1 Ali /'" Vfl 1 7 -' 1 Y tor,,..._r I ._,_,, li,11 ,_HELE-ON spA /•,,, a_ mat'RAPS tit t011ive 11..L HELE-0.14 Roberts Hawaiic . ,. u5Ir Hele-On Fleet ilk 411N11154' 11 .11 , ,,,,, ."„ 1 iiiill ::_.,:..,-....---•.‘7,_ —, t ao0 ,1, I 111011isit' Al .. gri i -I.._-410 L..........1j,.......,Adi i ,... 4.,1„1...5,. . 14 ira-‘77-: ,111110 - Replacement Bus Plan HDOT FTA Grant HDOT Status Quantity Bus Type Fuel Type Status Year of Bus Minimum FTA Useful Life Retirement Year 16-4 I Awarded'.k 2)30-foot buses Diesel Received 2019 7 Year/200,000 Miles 2026 s. HI-2017-00 Awarded 2)30-foot buses Diesel Received 2019 7 Year/200,000 Miles 2026 HI-2018-00 3' Awarded 1)35-foot bus Diesel IFB Submitted 2022 12 Year/500,000 miles 2034 HI-2018-011. r Awarded 1)35-foot bus Diesel IFB Submitted 2022 12 Year/500,000 miles 2034 HI-2018-01$ Awarded 2)40-foot buses Diesel Contract awarded to MCI 2022 12 Year/500,000 miles 2034 HI-2019-007"= w >°Awarded, 2)30-foot buses Diesel IFB Submitted 2022 12 Year/500,000 miles 2034 HI-2019-00 ; n..Awarded 2)40-foot buses Diesel Contract awarded to MCI 2022 12 Year/500,000 miles 2034 1)40-foot electric bus HI-2019-00.: tly Awarded Electric RFP to be developed( 1)charging station 2022 12 Year/500,000 miles 2034 HI-2021-00 Awarded, 2)40-foot Hybrid Buses Diesel Electric Hybrid RFP to be developed 2022 12 Year/500,000 miles 2034 1-2021-006-No Matc* Awarded: 3)40-45 foot buses TBD RFP to be developed 2022 12 Year/500,000 miles 2034 I-2021-006-No Ma f"' Awarded, 2)30-foot buses TBD RFP to be developed 2022 12 Year/500,000 miles 2034 2017 Discretiona plication Submitted to FT;'' 6)<30-foot buses Diesel RFP to be developed 2022 7 Year/200,000 miles r 2029 2019 Discretionary Gran Y plication Submitted to FT g 10)40-foot buses TBD RFP to be developed 2022 12 Year/500,000 miles 2034 2020 Discretionary Grant' plication Submitted to FT 1)35-foot Hybrid bus Diesel Electric Hybrid RFP to be developed 2022 12 Year/500,000 miles 2034 2020 Discretionary Grant Application Submitted to FT 3)40-foot buses TBD RFP to be developed 2022 12 Year/500,000 miles 2034 A Announced Funding. : Joint 4)35 foot electric buses r ,. r•» Ate' ,tHDOT Need to Submit dElectric Maui/Hawai'i/Kaua'I IFB 4)Charging Equipment to be developed 2022 12 Year/500,000 miles 2034A.,.,,,„,1 ration 36 To be ordered 4 Already Delivered 4 On Order 3 Hydrogen Donated Buses 47 Total Replacement Buses C.,,4,14`,-4,,m,',0441.44,14..4-4,4 4t"! L -:,:,.......-..,, f3°,3333,3,34-333-33'444,33... 3:. 43 - 3..., . r...'`.. r......,.. r. 3a."v. 3... t...". 3.33. 4r.-.` e• 33.. 4..;i4_,„„.:. r. 44,r,. - " :: ,. .._.:w» s., .4 am. . ° a ,:..., ' x.>4k^^ .k. 7 .,,? .r.»e ..e, , 14, s. «"5a ., "F x'J ..re aw C.,-r '„'- wa „33,,,,,,,aAe, .`_- u, ,a.?r- x > " . h a 3, 3,:.... w~3v -,f.w,....*., ...+3 .n .r ,, . x3„ wu.».rw v' «A- r3.. w>,« e3,5'..am.3Xi .413:3;'''': v3T M., ,3k>.1Y.. 33„'33rL:#** . #%P - 3,. T ::.a.T T."`w3 _:# rgaq Ao J . i«3 w Y <x WS .; ,,r -*. . ~vc~r <,.:44,, k x?. ,.- cam 33,-3,,,,,,,vr , 7.4,4",'"4,4. 9;:f431,';4;',4'4'.',2,1%,,,,,„:4;`*".. .,"gw 4n34:.'"'^a ' z . iv., ,Y.4y3.3-.. a a. .d _ - i4wr., re. .r w8T n3 !at 1 ti3 rrn», k..2P. `-n.4';'''''-''":',4'44,%;;;444;44"r ,33z « <« «h$nv.azt} t ar ,1.,.r"i1. Yx- v v nM..4,5 2'41.4',_-.,-'S rene^ kA :w, gr` 4P.a«,. F.\,, c3£q n_,3a+k+3a.+).i, >.» Received-awaiting Paratransit Buses Gasoline GET Funded Vehicles 7 placement into service 2020 4 Year/100,000 miles Donated Vehicles Quantity Bus Type Fuel Type Status Year of Bus Minimum FTA Useful Life Retirement Ye 1 2019 El Dorado Aero Elite Hydrogen In Honolulu 2019 7 Year/200,000 Miles 20: 2 2012 El Dorado Aero Elite Hydrogen In Honolulu 2012 7 Year/200,000 Miles 20: 3 Hydrogen Donated Buses Buses with Federal Useful Life Still In Service Bus Number Quantity Bus Type Age Miles Year Minimum FTA Useful Life Retirement Year 601 1 2010 MCI D4000 11 581,946 2010 12 years/500,000 miles 2022 602 1 2010 MCI 04000 11 643,237 2010 12 years/500,000 miles 2022 604 1 2010 MCI D4000 11 452,964 2010 12 years/500,000 miles 2022 605 1 2010 MCI D4000 11 662,275 2010 12 years/500,000 miles 2022 608 1 2013 MCI D4000 8 389,133 2013 12 years/500,000 miles 2025 610 1 2014 MCI D4000 7 439,726 2014 12 years/500,000 miles 2026 611 1 2014 MCI D4000 7 431,738 2014 12 years/500,000 miles 2026 612 1 2015 MCI D4000 6 450,147 2015 12 years/500,000 miles 2027 613 1 2015 MCI D4000 6 388,410 2015 12 years/500,000 miles 2027 701 1 2010 Alexander Dennis Enviro500 11 167,079 2010 12 years/500,000 miles 2022 801 1 2014 El Dorado XHF 7 250,630 2014 10 years/350,000 miles 2024 802 1 2014 El Dorado XHF 7 298,209 2014 10 years/350,000 miles 2024 803 1 2014 El Dorado XHF 7 222,215 2014 10 years/350,000 miles 2024 607 1 2009 MCI D4000 12 392,338 2009 12 years/500,000 miles 2021 609 1 2013 MCI D4000 8 370,409 2013 12 years/500,000 miles 2025 702 1 2004 Alexander Dennis Enviro500 17 127,369 2004 12 years/500,000 miles 2016 16 In Service Out of Service-Being Repaired Need Significant Repair-180 days minimum PursueGrant Funding Apply for FTA funding annually— Sections 531o, 5311 and 5339 from HDOT Apply for Older American Act(OAA) funding Apply for Community Development Block Grants (CDBG) and Social Service Development Block Grants(SSBG) Apply for Office of Hawaiian Affairs grants Apply for Hawaii Tourism Authority grants Apply for Department of Homeland Security grants Research funding from National Park Service for transit service to Hawai'i Volcanoes National Park Apply for other funding opportunities to support transit operations and maintenance that becomes available Monitor compliance with the grants- particular FTA and any other grants pursued. This includes Drug&Alcohol, National Transit Database,ADA, Title VI, Reasonable Modification, Equal Opportunity and DBE. Additionally, as part of compliance with the use of Federal funding ensure the completion of the following: Develop Mass Transit Agency Safety and Security Plan (FTA requirement) Develop Mass Transit Agency Preventative Maintenance Plan (FTA requirement) Monitor and manage inventory of fleet and Assets (FTA requirement) Develop Mass Transit Agency Fleet Plan (FTA requirement) Develop Mass Transit Agency Asset Management Plan (FTA requirement) Review and understand HDOT's State Management Plan for use of FTA funds for transit operations Develop an ADA Paratransit Plan Update Title VI Program with service standards and limited English proficiency component Encourage Disadvantaged Business Enterprise and Small Business Enterprises to pursue contracting opportunities. ACTIVE GRANTS tlotafe. Grant ID Grant Items Federal Vendor Federal Local I Total Federal local I Total Federal Local iTotal Section HI-2016-002'' (2)30 footbuses 5339 Soderholm 500,000 125,000 I $ 625,000 371,944 92,986 $ 464,930 128,056 32,014 i $ 160,0 HI-2017-003 (2)30 foot buses 5339 Soderholm 500,000 125,000,$ 625,000 371,944 92,986 $ 464,930 128,056 32,014 $ 160,0 H1-2018-002 i„ (1)35 foot bus 5339 TBD 380,000 95,000 I $ 475,000 I $ 380,000 95,000 i $ 475,0( 1)35-foot bus TBD HI-2018-010 > 5339 1,400,000 350,000 I $ 1,750,000 I $ 1,400,000 350,000 i $1,750,0( 2)40-foot buses MCI 4 2)30-foot buses TBD HI-2019-007 , 5339 MCI 1,400,000 350,000 I $ 1,750,000 I$ 1,400,000 350,000 $1,750,0( 2)40-foot buses Low No brant: I I Hl - $ (1)40 foot electric bus 5339 TBD 1,060,000 255,294 I$ 1,315,294 I$ 1,060,000 255,294 I $1,315,2 I 1)charging station j I $ 1,400,000 350,000 I $HI-2021-002` (2)40 foot Hybrid Buses 5339 TBD 1,400,000 350,000 i $ 1,750,000 1,750,0( HI-2021-003 ¢r Operations Assistance 5311 Roberts Hawaii 1,071,873 1,071,873, $ 2,143,746 1,071,873 1,071,873 $2,143,7 HI-2021-006 CRRSAA 5311 See Right 8,000,270 i $ 8,000,270 i $ 8,000,270 8,000,2 TOTALS= 15,712,143 2,722,167 $ 18,434,310 743,887 185,972 $ 929,859 14,968,256 2,536,195 i $ 17,504,45 Requisitions for bus purchases entered PurchasedALl items tryto use balance Federal Local Total oronavirus Operation Assistance 4,500,000 4,500,000 Response and M, Relief N"e (3)40-45 foot buses upplemental 3,500,270 3,500,270 2)30-foot buses ppropriations 8,000,270 8,000,270 t, '".;. " 'ma .a ."4"'"-4.,;'''."."-'''..:4;7',',,,.',.',.'a•, k i` y,"r4,ee* +Ye"- •-,,,'x¢„, x,„ ,% -t t,a`-"".r'*. v*a.,.< 2 ,.,, k ':fay„U,+' t e- 1- res .,. a A e.:4,,,,,,,,,,,..-1 .. r w- ,.":.. , -x a._.. . ..,.x 1 4''''.w. art: w,...o-. mss. ., .,a, ....:,, „ v . s 4,,,,•„„„, m ,z r r,:, ,r_ ..s.,. .,. .:ate w . •,._,., ,..„ 4 s_ AVE GRANT Hawaii Latest PoP End Budget Balance Draw HI-2017-004 I $ 985,200 96% $ 37,935 7/1/2021 5/5/2021 H1-2018-011 I $ 1,948,000 100% S 10/1/2021 4/29/2021 H1-2019-012 I $ 2,230,860 44% $ 1,250,188 3/31/2023 5/12/2021 5311. HI-2020-006 4,319,700 100% $ 9/30/2023 6/16/2021 1H1-2021-003I1,071,873 0% 5 1,071,8,?3 9/30,0 202 none 2017-004 is Operating Assistance through 6- 0- HI-2021-006 8,000,270 0% $ 8,000,270 2/1/2025 none g 3 2021. HI-2016-002 I $ 500,000 74% $ 128,056 N/A? 9/4/2020 H1-2017-003 I $ 500,000 74% $ 128,056 4/1/2023 5/3/2021 2018-002 is for one HI-2018-002 41 $ 380,000 0% $ 380,000 9/30/2019 6/26/2020 replacement 35 foot bus HI-2018-010 I $ 1,400,000 0% $ 1,400,000 4/1/2023 2/22/2021 which we would need 533'=+ HI-2019-007 I $ 1,400,000 0% $ 1,400,000 6/30/2023 none permission to extend to 6- 1 HI-2019-008 I $ 1,050,000 0% $ 1,060,000 6/30/2024 none 30-2022. HI-2021-002 I $ 1,400,000 0% $ 1,400,000 9/30/2025 none 1623-2021-11* $ 10,522,667 0% $ 10,522`667 3/31/2024 none 531. ` $ 18,555,903 44% $ 10,360,266 q.,,. 17,162,667 4% S 16,418,779 OTAL'A l 1113'' , $ 35,718,570 25% S 26,779,045 Future Grants(no application received et) . Applied For Grants Grant Application Title Possible Award(all/State) ` Grant Application Title Possible Award(all/State American Rescue Plan(ARP)Act 1,879,773.00 HDOT 5310- Enhanced Mobility of Seniors& Individuals 220,000.00 with Disabilities Supplemental appropriations allocated to support the transit industry during the COVID-19 Replacement cutaway bus forfixed route and/or paratransit services public health emergency. Community Development Block Grant(CDBG)495,000.00 I 1.'lobility Manager to train low income residents how to ride Hele-On buses and to market Hele-On Transit Services. -$75,000 2.Free Hele-On Bus Passes for seniors,persons with disabilities and low income riders for one year. -$100,000 3.1Replacement cutaway bus to transport low income transit riders in the Pahoa area-Hawaii 220,000 APPORTIONED Lapse Date STIP FFY Budget Available 4.Eonstruct bus shelters in low income areas as established by US. Census Bureau along Hele ARP 1,879,773 1,879,773 9/30/2024 N/A On routes-$100,000 5311 FY20 formula $ 1,071,873 9/30/2022 2022 FY21 formula $ 1,088,066 1,088,066 9/30/2023 TBD Areas of Persistent Poverty Program 850,000 Max Study a replacement to the Shared Ride Taxi Program,such as partnerships with Lyft/Uber, FY21 Low-No** microtransit,ora new taxi based program5339 FY19 formula $ 1,400,000 9/30/2022 2022 Fund the planning,engineering efforts of Pahoa Transit Hub FY20 formula $ 1,400,000 9/30/2023 2022 9/30/2024 TBD Fund the planning,engineering efforts of a transit corridor in the Puna District as proposed by FY21 formula I $ 1,400,000 1,136,736 Natasha 5311 Fund the study of transit oriented development at the future transit hubs to provide 5339 EIEM211. =MI= affordable housing TOTAL AVAILABLE $ 10,609,643 6,474,506 Fund the implementation/transition study to a zero-emission bus fleet by 2040. Note:The latest draw date may refer to a drawdown by a different County 1623-2021-11 is pending execution by FTA and includes the FY17,FY19 and FY20 discretionary awards The FY21 Low-No includes use of 5339 FY20 and FY21 formula funds Pendin: Grants a• s lication submitted, waitin: on FTA/HDOT a I •royal pp w ca ion 'mdull' ? Grant Application Title Application Items Federal jVendorFederalLocal Total Section ili017 Discretionary Gr ._;(6) <30-foot buses 5339 TBD 576,000 144,000 j $ 720,000 119 Discretionary Gra (10) 40-foot buses 5339 TBD 5,100,000 900,000 $ 6,000,000 1) 35-foot Hybrid bus TBD 2020 Discretionary E (3) 40-foot buses 5339 TBD 7,206,667 1,801,667 $ 9,008,334 Ai Ali Kona Maint. Facility TBD TBD 4) 35 foot electric buses 2021 Lo-No Gran 5339 TBD 5,150,000 1,030,000 $ 6,180,000 gay 4) Charging Equipment TOTALS = 18,032,667 3,875,667 i $ 15,728,334 EXPENDED GRANTS eed to close (waiting on HDOT letter) Allocate. Grant ID Grant Items Vendor Federal Local , Total Federal Local Total Federal Local Total HI-201. ,` Operations Assistance 5311 RobertsHawaii 1,144,817 1,126,067 I $ 2,270,884 1,144,817 1,126,067 I$ 2,270,884 i $ HI-2017-004 Operations Assistance 5311 Roberts Hawaii 985,200 952,950, $ 1,938,150 985,200 952,950 $ 1,938,150 I $ HI.2018-011 , Operations Assistance 5311 Roberts Hawaii 1,948,000 1,948,000 I $ 3,896,000 1,948,000 1,948,000 I $ 3,896,000 I $ HI-2019-012 ,.- Operations Assistance 5311 Roberts Hawaii 2,230,860 2,230,860 I $ 4,461,720 2,230,860 2,230,860 $ 4,461,720 HI-2020-006_ CARES Funds 5311 Roberts Hawaii 4,319,700 4,319,700 4,319,700 I $ 4,319,700 i $ TOTALS= 10,628,577 6,257,877 $ 16,886,454 10,628,577 6,257,877 1 $ 16,886,454 i yygg e a y,,,,-.', x r...-.....,.« Y.,.. . u,.. r...,,-......, n w,a.. 1 .. c,.., d. '.. 1*-.§..: q.. 3, _ rtr,...,.. n,... t..«....:.. r , » x... w3 ,. ; i,y.,.- wr.. x. cY:....«,,. wr.& l a...'ri_ „_.:..-i. r..”.+hz b.. i..... am«., r.... a..«..t... r. 5... te,.. r.«...„.. w ,.,,r.b, w.•m k.f .....,.,.,.. _....,.....,„.... r'...>..._a. r...0. s... Mv....F4:»....,... r”.. r,.+.. S., ra.......-....:....:._...,..+,..•... x.4...s." a ,. e".:.. C.,.', Lvh..., m.,......«,+ Lz 3R. r- N'..":ua..... -...F. 4.,........ tier_;....3 e,u rr9.y atlr-..... k^.,r••. a,. wx, a Y J e am x r fit9r x e , .:my . er.< £ >r5te v _ , ^% 4' V. . rA . ,Y. , a _ ev a. n. .. «o-.. «. -:.. ...: !. T ;`, i`.zn a. 7._.: s.wr:.. v <._.. n r.....> , s .:, s .UY77" v,.. ,..,.> R... ".. .,, _ _a... r .....-'1 .. e. e .. , .ar »i3 ._,..9„ ,,. _.. .§2.n Is-::t.. Develop a Structured Training Program for Mass Transit Staff & Contractors Training is key towards a successful transit operation Development of a Hele-On Policy and Procedure with both operational, maintenance and administrative staff. Manual Strategies towards implementing a training program Development of a Mass Transit Agency for all Agency staff and contractors would entail:Maintenance Manual Partnering with UH-Hilo and UH-Hawai'i Development of a Mass Transit Agency Community College could lead to the development Administrative Policy and Procedure Manual of a bus operator course, bus mechanic course and Mandate annual refresher training for certification program through their extended operations education program. Encourage maintenance staff to train for Sponsoring National Transit Institute, obtaining ASE certifications Transportation Safety Institute, wheelchair lift,Send staff to continuing education classes to CTAA and APTA training courses in the state of improve their knowledge and skill set Hawai'i and sending personnel to attend. Investigate staff participation in a transit and Hosting team building exercises to improve paratransit management certificate program bonding between employees and start relationship Cross train employees to be able to perform building other functions within the Mass Transit Agency. Town Hall meetings with employees to discuss concerns and address training opportunities Develop A PerformanceProgramMonitoring Prepare ridership and performance reports on routes,As shown in the policies slide, the implementation of a develop service standards for effective service performance monitoring program is critical to report to monitoring and report findingsMayor's Office, Hawaii County Council and County Evaluate all transit routes and prepare formal Transportation Commission on the performance of the recommendations regarding schedules and routes to Hele-On transit system and the Mass Transit Agency. improve reliability Develop service change calendar for routes (January and Additional strategies that will help support the performance July) with notices to the public at least 3o days in monitoring system will also include: advance Conduct a System wide Passenger Survey Use the Transportation Commission and the Public Research revisions to fare policy- streamline - generate revenue and ridershipWorks & Mass Transit Committee to monitor the Hele- more On transit system and provide feedback on the Identify more taxi cab participants for Shared Ride Pro ram in Hilo Waimea Kona Pahoa Keaau areas, effectiveness of the performance monitoring program. g should the program continue Implement an ADA paratransit program that makes financial sense Performance Indicatorslune lune Percent Fiscal Year Fiscal Year Percent Goals Mapped Mass 1 ransit Agel vy-this Route Re:viess Pertorinitm.c tlrl)or1 l or the Mouth Ending: 2019 2018 Change toDate 2019 to Date 2018 Change Iota!\lonthh Ridership I'.•r)onnalice Measure* Average NVevkdas Ridership 4.500 0,-,1 Board-Runt. i...,4. Rank Rank i,.. (hi Inn Rank St nig,' FarrislligKev.•nuC HOW' oh.. oh . u nl... nan Perl,,, t,.illittu,' Revenute Recovery 0s1 per Passenger Trip C;;r,Il.i, , r, li.p (. u,,,.,r. nu tt. .us 0r) C 0s1 per Revenue Mile IN>r,v, Passenger Trips per Hour Itlus i i,i, Passenger Trips per Mile Itrd Liu, Percent ofTrips On Time rnIin, Percent Maintained Pullouts/Bax I,mils Percent ofMaintenance Inspections Completed yummier on ompleted yummieronTimet,.ui,-i,North liohal....ni.lt 1.:..11.11.1SpareRatiou,•";s.,rth hnhal,r'Is'.umr:,'},,n,. Bus Miles/.Major Collisions i..iii,uta W.,..reh k,.l.ala Ite,,,rt. Bus MileslMechani<al Road Calls Rome 90 Pahal.dSouth huhala I(csnris Farehox Recovery Totals ComplaintRate(Complaintsper 100.000board- imitators: ingsl Percent Complaints Responded toWithin 30 Rome I I til..+k.,n•t Days tome 2tvtn. H.I.. lass Transit:\genes ADA Paratransit Report Service Revic,,Fnr the Month Ending: Route 10 Hilo:\.d,.111..F au lune lune Percent Fiscal Year Fiscal Year Percent lt,.uiv 4o HiL./1'ah,a LPert,,.rmaine Indicators Goals dapped20192018Changet0Dale2019toDate2018Change Total Monthly Ridershipi t immunityCirculators Urhan Average Weekday Ridership Rout,1141 Intra lIii.lseauk:tha Cost per RevenueHour c3 ncr pow,lIQ Infra-lid"Kaunt:' . use per Passenger trip z"„incr ,Route 103 Intra Milo 1\'aikca Uka Cost per Revenue dile Ilk Route 104 Intra Hilo SI..houl, IPassengerTripsperHourRou !IIte I South Kona via,Alii Drive Percent ofTripsOn Time orEarly itoute 202 North Kona via Highway 19 wry Early Trips(>30 minutes) Route 20;North Fiona via Highway 190 Very LateTrips 1>30minutes)I lute'114 South Kona VIA Fivakin.Hug).,+i 7,0Show/tate Cancellation Katethr \'‘1, Ad anceCancellation Rate nmunityCirculators Rural: Missed"Trip Rate farehosi Recover' i Rnutc 401 Harkall>:14,,,I:,','\;.u.n+•it, )c,,I,l...n.. Complaint Rale It omplainls per 1.1100 hoard-II 40_'14.1.11,1l'..i el: !'..rkrA111.114,3 ings)Route 1)43 fern.Acesilern t.•rest/Brien K.., Calls Answered within;Minutes l..rats PlanANewStaffingImplement The Mass Transit Agency has a total of 17 staff members The current staff can be divided into the following subject overseeing a 56 bus fleet.The positions include the following: areas: Mass Transit Administrator Agency Administration (FTA compliance, agency oversight) County Transportation Specialist Operations and Planning (contract oversight, scheduling, Program Manager (Paratransit) planning) Transit Operations Assistant Marketing and Customer Service Mass Transit Assistant -vacant Fiscal Resources/Human Resources (cash counting, Clerk II accounting,budget, grants, procurement, IT) Administrative Services Assistant I Vehicle Maintenance 3 -Account Clerk Garage Supervisor Subject to Civil Service rules, discussion with staff and union, 2 -Automotive Mechanic II and identification of a training plan, the current staff of 17 4 -Automotive Mechanic I could be reallocated in the five subject areas without the need Without growing the staff, a staffing analysis would be conducted to grow the agency staff. to determine the best organizational structure for the Mass Future requests would include an Accountant, DeputyTransitAgency. Based on the current deficiencies, there is a critical need for someone to manage parts, assets and inventory in Administrator, reclassification of Automotive Mechanics to the maintenance shop, a need for better supervision and quality Transit Mechanics, reallocation of a Mass Transit Assistant and assurance in maintenance, a need for contract oversight of the County Transportation Specialist to Transit Program many contractors operating and maintaining Hele-On transit Managers, and relocation of Transit Operations Assistant to services and there is a need for a dedication to customer service. report to the Garage Supervisor. Purple — Office of Office ofManagement- Management Mayor,Managing Director Blue — MTA employee Orange — Reclass DarkMass TransitAdministrator Green — Promote Upon EM-3 Certifications Obtained Turquoise— Reclass — Vacant Deputy Mass Transit Red - Future Request Clerk II Administrator-EM-2- SR 8 FTA Funded Transit Program Manager— Transit Program AdministrativeServices Transit Program Manager— Garage Supervisor SR 24 Manager—SR 24 Assistant I—SR 22 SR 24(Paratransit& Mobility Manager Fiscal/HR/IT) SpecializedServices) FII—to Federaliance& Grants),FTAFunddMarketing,Customer Service) -CDBG Funded Aa nsitOperations Assistant ccount Clerk(3)—SR SRa5 Total Ratio of TransitMechanic I BC it Number Buses to Future Request 4) of Buses Mechanics ,Mechanics Accountant I-SR 18 Current 56 4 14 Future 56 8 7 TransitMechanic II-WS ii 2) Figure 7: Marin Transit FY 2021/22 Organization Structure board ofdirectors general rrnanager deputy general manager 1 ftc° 0.2 fte director of operations policy& legislative director of finance& planning programs capital programs 1 fte 1 fie 1 fte G_ planning staff operations staff admin&l'urnan finance&grants capital programs 3 fte 3 fte resources staff staff staff 2fte 3fte 2fte seasonal staff 0.2 fte r max P .,It* xd ,a-....n,. 'Po'6' M..r w 5 '; „H.;.d{,,. P ck'+ . ,"3 .-„V a :..Fry xWa.. .. •..- -„ 'M. .vim..a:_ mk.A. a t A.ati ,.' r 4 r. .. Improve Security if you Implementation of Transit Watch and See Something/Say Something SEEtoencouragepassengerstoseesomething, say something Police patrols throughout transit centers and on buses nContractedsecurityonbusesand at transit centers something Implement Rider's/Transit Center Code of Conduct as a County Ordinance through Hawai'i County Council SAYWorkwithHomelessCoordinatorstoprovideresourcestohomeless persons something"' 6 Evaluate new fareboxes for buses (electronic fareboxes with secured passes to reduce counterfeiting) Improve fare/cash collection — process is very unsecured and not monitored. Risk for theft or robbery. when it comes to satety, we can always use an extra pair of eyes. Replace Security camera equipment on all the buses with one reliable Look around. Be aware. vendor.If something does not look right,let us know. r ensure fleet is hSIT Add additional cameras and fix gates at Baseyard to 0 Lou each sofa as.N„ protected. r . .. .. ..es.. ,_a.. . ::40.1 Contact Me ! John Andoh, CCTM, CPM r Interim Mass Transit Administrator County of Hawai'i Mass Transit Agency Ho'olaulima Road, Hilo,0 0 HI 96720 ilk Mailing Address: 25 Aupuni Street, Hilo, HI 96720 Telephone: (808) 961-8555 Cell : (808) 936-6305 dial Oak Email: john.andoh@hawaiicounty.gov i : www.heleonbus.orgtog Questions 8z Mahalo ! 11 KIIIUA-XONA ‘,...*.a IP! ' ,- 0.. 121111(p,ii-ji i a 44. , 0* \ J I I 1MMO 111111111111111111111111111111601Sig 11 I I i t milli'! maiimmil co 441 c,