061623 Zoo Service Animal Policy

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Mitchell D. Roth Mayor Maurice C. Messina Director Michelle Malia Hiraishi Deputy Director County of Hawai' i Department of Parks & Recreation Pana`ewa Rainforest Zoo & Gardens Pana`ewa Rainforest Zoo & Gardens Service Animal Policy In accordance with the Americans with Disabilities Act (ADA) and Hawaii Revised Statutes §347-2.5, the County of Hawaii welcomes all persons accompanied by their fully trained service animal into the Pana`ewa Rainforest Zoo & Gardens ('Zoo'). A service animal is defined as a dog that is individually trained to do work or perform tasks for a person with a disability. Pets, emotional support animals, and comfort animals are not permitted. • Service animals in training are not permitted. Hawaii Revised Statutes §347-2.6 makes it unlawful to knowingly misrepresent an animal as a service animal and includes a civil penalty. Admission Procedure Prior to admittance to the Zoo, our Zoo or Gift Shop staff will ask the service animal's handler the following questions, which the handler is required to answer: 1. Is this service animal required because of a disability? 2. What work or task is the service animal trained to perform? During your visit: A. A service animal must be under the control of its handler for the duration of their visit. The service animal must be harnessed, leashed, or tethered, unless its handler's disability prevents the use of these devices, or these devices interfere with the service animal's safe and effective performance of its task(s). If the latter is true, the handler must maintain control of the animal through voice, signals, or other effective means. B. If the service animal becomes agitated, behaves improperly, fails to follow its handler's instructions, or presents a safety concern, a Zoo staff member will identify the problem and request the handler take effective action to control their service animal. If the handler does not immediately and effectively control their service animal, the service animal shall be removed from that area, or removed from the Zoo premises, at the sole discretion of any Zoo staff member. C. The service animal must be house broken. If the service animal excretes any bodily waste in the Zoo, the handler must immediately clean up and sanitize the affected area using their own resources and to the satisfaction of Zoo staff.