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Rubin, VP Hawaii Division
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Honolulu, HI 96813
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E. Rubin@Aims4Claims.com
ACCLAMATION INSURANCE
MANAGEMENT SERVICES
June 27, 2023
Ms. Deanna Sako, Director of Finance
County of Hawaii
25 Aupuni Street, Suite 2103
Hilo, Hawaii 96720
E-mail: crystalline. pacheco(a)-hawaiicounty.gov
RE: STATEMENT OF QUALIFICATIONS — FN.6 ACCOUNTING (CLAIMS
ADJUSTER): THIRD -PARTY ADMINISTRATOR (TPA) SERVICES
Dear Ms. Sako:
Thank you for providing Acclamation Insurance Management Services, Inc. (AIMS) with
the opportunity to respond to The County of Hawaii's Statement of Qualifications for
workers' compensation claims administrations services. On behalf of the entire AIMS
organization, I am pleased to submit our Letter of Interest and Statement of Qualifications
to The County of Hawaii for review and consideration.
We thank you for this opportunity to continue our partnership. Should you have any
questions, we would be delighted to answer any of your questions.
Sincerely,
KALANI RUBIN
Vice -President, Hawaii Division
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ACCLAMATION INSURANCE
MANAGEMENT SERVICES
Statement of Qualifications for FN.6 Accounting (Claims Adjuster): Third Party
Administrator (TPA) Services
1) The name of the firm or person, contact information including email address, the
principal place of business, and location of all of its offices;
Acclamation Insurance Management Services, Inc. (AIMS) is a multi -line third -party
administrator (TPA) that has been in business since 1973. The Corporate holding
company, LJR Holdings, Inc. (LJRH) was originally founded as Leonard J. Russo
Insurance Services, Inc. This privately owned organization is incorporated in the State of
California and has been administering and providing workers' compensation, property
and liability claims services continuously for five decades.
AIMS is proud to work with Allied Managed Care, Inc. (AMC) which provides Nurse Case
Management and Medical Bill Review for our workers' compensation Clients. AMC is our
sister company and is wholly owned subsidiary of AIMS parent company, LJRH. Located
in the same office as AIMS, AMC provides a critical key advantage to our Clients by
allowing our examiners to have direct and immediate interaction with our nurses and bill
review team. This immediate interaction allows for early identification, evaluation, and
resolution of potential problems and routine cases.
AIMS has an established network of branch offices strategically located in the western
continental United States and Hawaii, servicing Clients ranging in size from small public
agencies to Fortune 500 companies. Our California offices are located in Concord,
Fresno, Sacramento and Santa Clarita.
Our Hawaii office is located in downtown Honolulu at Pioneer Plaza, 900 Fort Street Mall,
Suite 1000, Honolulu, Hawaii 96813. Our Vice President, Kalani Rubin oversees our
Hawaii Division and can be reached at (808)554-9490 or via e-mail:
krubin(a-)_aims4claims.com
2) The age of the firm and its average number of employees over the past five
years;
AIMS has been providing claims administration services for five decades and in Hawaii
since 1979. AIMS and AMC combined have an average of 220 dedicated and
conscientious professional employees between the continental United States and Hawaii.
In Hawaii, AIMS has ten (10) colleagues and AMC has sixteen (16) for a total of twenty-
six (26) colleagues.
3) The education, training, and qualifications of the individual, or if a firm, its key
employees in accordance with HRS 103D-304 and/or the professional and
scientific occupation series contained in the United States Office of Personnel
Management's Qualifications Standards Handbook;
Listed below are the individuals that currently handle The County of Hawaii's workers'
compensation program since April 1, 2020. This team brings a wealth of knowledge,
stability and 120+ years of industry experience.
Liz Fukumoto: Indemnity examiner that handles claims for Police and Parks &
Recreation. Liz has over three decades in the insurance industry.
Georgie Gines: Medical Only/Future Medical examiner. Georgie has over four decades
of experience in the insurance industry.
Diann Tanaka-Saldana: Indemnity examiner that is a back up to Liz and Georgie. Diann
has over three decades in the insurance industry.
Kalani Rubin: Account Manager for County of Hawaii/AIMS Claim Manager. Kalani
has over two decades in the insurance industry.
Please see Exhibit I — AIMS Team Resumes and Corporate Org Charts
4) A list of recent projects and the names of up to five clients who may be
contacted, including at least two from whom services were rendered during the
preceding year; and
Listed below are five current Clients that will also serve as a reference. Prior to reaching
out to our Client partners, please contact Kalani Rubin, VP -Hawaii Division at (808)554-
9490 or krubin(a-),aims4claims.com. Our Client partners are happy to provide references,
but would prefer to be given prior notification of the reference call.
County of Hawaii
Sommer J. Tokihiro, Human Resources Manager II
Phone: (808)961-8182
Sommer.tokihiroCcbhaw_aiicounty.gov_
Kyo-ya Ohana, LLC
Janet Palimo'o, Senior Human Resources Manager
Phone: (808)931-7797
E-mail: Janel.Palimoo(cDmarriott.com
Hawaii Health Systems Corporation
Mark Hirokawa, Human Resources Manager
Phone: (808)733-4095
E-mail: mhirokawa@hhsc.org
Board of Water Supply
Neal Poepoe, Risk Manager
Phone: (808)748-5182
E-mail: nnPoepoe(aD_hbws.org
Dorvin D. Leis Co., Inc.
Sheraden "Deni" Gutierrez, Director of Safety
Phone: (808)953-0005
E-mail: Sheradene@leisinc.com
5) Any promotional or descriptive literature which the individual or firm desires to
submit.
For consideration we have provided marketing brochures for AIMS and AMC.
Please see Exhibit II — AIMS & AMC brochures
ACCLAMATION INSURANCE
MANAGEMENT SERVICES
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EXHIBITS
EXHIBIT
TEAM RESUMES
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CORPORATE ORG
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SUMMARY OF EXPERTISE
Dominic has serves as President of Acclamation Insurance Management
Services, Inc. (AIMS) since 1994. In 2011, he assumed the leadership role of
President & CEO for both AIMS and Allied Managed Care, Inc. (AMC), (the
company). Under his stewardship, the Company consistently meets its
corporate objective to —
"Deliver measurable financial results to our Clients through intelligent use
of sophisticated technology and a flexible yet disciplined approach to
service delivery with fiscal accountability. We nurture long-term
relationships by providing our Clients with technically competent, experienced, and dedicated staff acting
with integrity in all that we do."
KEY RESPONSIBILITIES
• Provides overall strategic leadership to the Company.
• Works with Board of Directors and Executive Management Team to establish long-range goals,
strategies, plans, and policies.
• Oversees compliance of State Regulations and Carrier/Client needs.
• Ensures Client satisfaction and partnership objectives.
• Maintains and spearheads profitability of the Company.
RELEVANT EXPERIENCE
2011— Present AIMS/AMC — President & CEO
1980 — 2011 AIMS
President & COO (1994 — 2011)
Various Management Roles (1987-1994)
Claims Examiner (1980 —1987)
EDUCATION/CERTIFICATIONS
• College of Marin, Associate Degree in Business
• Harvard Business School, Graduate of Owner President Management Program
SUMMARY OF EXPERTISE
Lynn has extensive claims experience with public entities. She serves
Acclamation Insurance Management Service, Inc. (AIMS) Clients by
establishing critical service, program operations, and productivity criteria;
benchmarking leading -edge practices; developing marketing channels;
leading commitment to quality service; evaluating service results, and
representing the company to Clients (making period visits, exploring
specific needs, and resolving problems).
KEY RESPONSIBILITIES
• Establishes effective lines of communication and feedback between branches offices.
• Oversees quality control as it pertains to Client -related concerns (monitor claims reviews, report
requirements, and makes recommendations).
• Develops, writes, and revises standard operating procedures; performs annual reviews and updates
standard operating procedures, and works to ensure employees meet compliance standards.
• Monitors implementation of procedures and standards to assure compliance with the law in
coordination with the Client, and/or AIMS reporting responsibilities.
• Ensures compliance with all government regulated Workers' Compensation rules, guidelines, and
regulations; such as those promulgated by the State of California and Health Insurance Portability
and Accountability Act.
• Participates in development of system updates to achieve superior quality and reliability levels that
meet regulatory and customer -related requirements.
• Provides leadership and mentoring to employees by participating in the planning, development,
coordination, and presentation of specific training and educational programs.
RELEVANT EXPERIENCE
2010 — Present AIMS
Senior Vice President Operations
2003 — 2010 York Insurance Service Group/Gregory B. Bragg & Associates
Regional Branch Manager
2002 — 2003 North Bay Schools Insurance Authority
Program Services Manager
1993 — 2002 North Bay Schools Insurance Authority
Workers' Compensation Claims Manager
EDUCATION/CERTIFICATIONS
• Long Island University, New York, BA
• University of Phoenix, California, MA
• Concord Law School, California, JD
• Associate in Risk Management (ARM) 54-passed
• Self -Insurance Certificate
COMMITTEES/ASSOCIATIONS
• 2002 — 2003 Chair Legislative, California Association Joint Powers Authority (CAJPA)
• 1996 — 2002 Subcommittee Chair, Workers' Compensation, CAJPA Speaker/Presenter at
California Coalition on Workers' Compensation (CCWC) & CAJPA Annual
Conferences
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SUMMARY OF EXPERTISE
Kalani has extensive experience in the workers' compensation (WC)
industry. He has successfully managed 170+ Client programs. This included
Third Party Administrator Personal Injury Protection, Bodily Injury,
Property Damage and General Liability claims. He has a demonstrated
understanding of risk management programs, policies, best practices, and
training requirements.
KEY RESPONSIBILITIES
Assists the Sr. VP with Client relations issues, managing new Client implementations and
transitions, identifying and coordinating training, maintaining appropriate controls, and ensuring
AIMS delivers as promised.
Liaison between Sr. VP and Corporate departments and Operating managers.
Works closely with support in areas such as Data Delivery Services and Marketing/Sales.
RELEVANT EXPERIENCE
201S — Present Acclamation Insurance Management Services, Inc. (AIMS)
VP Hawaii Division
2008 — 2015 Sedgwick Claims Management Services, Inc.
Claims Manager/Client Service Manager (2010 — 2015)
Claims Examiner/Claims Team Lead (2008 — 2010)
2007 — 2008 Liberty Mutual Insurance/Wausau Insurance
Claims Case Manager
2001 —2007 )ohn Mullen & Company, Inc.
Claims Adjuster— Workers' Compensation/Temporary Disability Insurance
EDUCATION/CERTIFICATIONS
• Travel Industry Management, Hawaii Pacific University, Honolulu, HI
+ Business Administration, Pacific Lutheran University, Tacoma, WA
SUMMARY OF EXPERTISE
Elizabeth ("Liz") has extensive experience in the Workers' Compensation industry working for both
public and private Clients. Liz has adjusted claims in Hawaii for more than 9 years and has held various
positions in the industry for the last 25 years.
KEY RESPONSIBILITIES
• Examines and adjudicates WC claims involving: lost time, medical, rehabilitation benefits,
subrogation, and medical and legal cost containment in accordance with State of Hawaii Labor
Code.
• Manages claims platform administration for the Client. Administration includes setup, upgrades,
maintenance, quality control, new conversions, and exits.
• Provides direction and oversight to assigned WC Claim Assistants.
• Assists in coordination of conversions and maintenance of computer systems.
RELEVANT EXPERIENCE
2015 — Present Acclamation Insurance Management Services, Inc. (AIMS)
Claims Examiner
2014 — 2014 Hawaii Employers Mutual Insurance Company
Claims Technician (6-month contract)
2007 — 2014 Sedgwick Claims Management Services, Inc.
Claims Examiner (2008 — 2014)
Claims Assistant (2007 — 2008)
1991— 2007 John Mullen & Company, Inc.
Data Analyst (1999 — 2007)
Claims Examiner (1998 —1999)
Claims Assistant (1991 — 1998)
EDUCATION/CERTIFICATIONS
• Bachelor of Arts in Psychology, University of Hawaii Manoa, Honolulu, HI
• Workers' Compensation Limited Adjuster License
SUMMARY OF EXPERTISE
Gorgonia ("Georgie") has extensive experience in the Workers' Compensation industry working for both
public and private Clients. Georgie has held various positions in the industry as reflected in her
experience identified below.
KEY RESPONSIBILITIES
Handles claims that involves medical only treatments without lost time or Indemnity exposure.
Makes phone calls to the injured worker, verifying treatments and reserving the claim with the
current available information.
• Completes WC-1 Employer's reports of industrial injury, and WC-3 Year End and Final reports,
which are submitted to the Department of Labor.
RELEVANT EXPERIENCE
2013 -- Present
Acclamation Insurance Management Services, Inc. (AIMS)
Medical Only Claims Examiner
2012 — 2013
C&C of Honolulu — Board of Water Supply
Customer Service Rep
2001— 2012
Noguchi & Associates Inc.
Claims Customer Service Rep
1991— 2001
Island Insurance Company
Workers' Compensation Claims Adjuster
1990 —1991
John Mullen & Company, Inc.
Workers' Compensation Claims Adjuster
1981-1990
Chubb Group of Insurance Companies
Claims Examiner
CERTIFICATIONS
• State of Hawaii —WC Claims Limited License (#4670815)
SUMMARY OF EXPERTISE
Diann has extensive experience in the Insurance industry working for both public and private Clients for
over 30 years. Diann has adjusted claims in Hawaii for more than 10+ years.
KEY RESPONSIBILITIES
Examines and adjudicates WC claims involving: lost time, medical, rehabilitation benefits,
subrogation, and medical and legal cost containment in accordance with State of Hawaii Labor
Code.
• Perform key responsibilities with minimal supervision; greater latitude in decision making and
mentor claims examiners as needed.
RELEVANT EXPERIENCE
2015 — Present
Acclamation Insurance Management Services, Inc. (AIMS)
Claims Examiner
2013 — 2015
Vern Sasaki, MD (IME Physician)
Medical Abstractor and Assistant
2010 — 2013
Sedgwick Claims Management Services, Inc.
Claims Examiner M
2008 — 2010
John Mullen & Company, Inc.
Claims Examiner
2007 — 2008
Liberty Mutual Insurance Company
Claims Case Manager
1989 —2007
John Mullen & Company, Inc.
Claims Examiner (2003 — 2007)
Temporary Disability Insurance Adjuster (2000 — 2002)
• Secretary for auto damage appraisals division (1898 — 2002)
• State of Hawaii Workers' Compensation Adjusters License (since 2000)
• State of Hawaii Notary Public Commission (30+ years)
EXHIBIT II
AIMS & AMC BROCHURES
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