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PL-INT-2023-005449 06.23.23 ESRI SOQ CAT PL.6
Araujo, Jaclyn From: Kate Stovicek <kstovicek@esri.com> Sent: Friday, June 23, 2023 2:59 PM To:Planning Internet Mail Subject: Esri's Response to the Notice to Providers of Professional Services FY 2023-2024 Attachments: P015701 - Esri Letter of Interest to County of HI for Professional Services - Category PL.6.pdf To Whom it May Concern, Esri is pleased to provide this response to the Various Departments and Agencies of the County of Hawaii's Notice to Providers of Professional Services (HRS 103D-304) in hopes of discussing next steps to assist with the County of Hawaii's GIS needs.The attached documents provide insight into how Esri can provide value to Various Departments and Agencies of the County of Hawaii. The attached document is in response to Category PL.6 for Community Planning (Land Use Codes/Studies, Form Based Codes). We look forward to the opportunity to discuss how Esri can contribute to the County of Hawaii's unique objectives. Thank you, Kate Stovicek (she/her/hers) I Proposal Manager Esri 1 380 New York St I Redlands, CA 92373 1 USA T 909 793 5539 1 kstoviceka-esri.com THE SCIENCE OF WHERE° i AN ESRI PROPOSAL June 23,2023 Proposal for Professional Services for Various Departments and Agencies of the County of Hawaii Letter of Interest Prepared for: Mr. Zendo Kern, Planning Director, Planning Department County of Hawaii 101 Pauahi Street, Suite 3 Hilo, Hawaii 96720 Esri Proposal# P015701 380 New York Street Redlands,California 92373-8100 usa 909 793 2853 info@esri.com esri.com THE esrI SCIENCE OF WHERE- Table of Contents Section Title Page 1.0 Letter of Interest......................................................................................... 1 2.0 Statement of Qualification......................................................................... 2 2.1 Statements 1 - 5................................................................................................ 2 Statement 1: Name of firm or person, contact information, principal place of business, and location ofall its offices.......................................................................................................................................2 Statement 2: The age of the firm and its average number of employees over the past five years. ....3 Statement 4: A list of recent projects and the names of up to five clients who may be contacted, including at least two for whom services were rendered during the preceding year..........................32 Statement 5: Any promotional or descriptive literature which the individual or firm desires to submit. 33 1 .0 Letter of Interest Remainder of page intentionally left blank. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 1 6/23/2023 THE I SCIENCE0OF WHERE' Mr. Zendo Kern, Planning Director, Planning Department County of Hawaii 101 Pauahi Street, Suite 3 Hilo, Hawaii 96720 June 23, 2023 RE: Letter of interest for Professional Services forfiscal year 2023 2024 To Whom it May Concern, Environmental Systems Research Institute, Inc. (Esri) is pleased to have the opportunity to express its interest in providing professional services for Geographic Information Systems (GIS) to Various Departments and Agencies of the County of Hawaii (County). We would like to be considered for Category PL.6 for Community Planning (Land Use Codes/Studies, Form Based Codes)respectively. Please find below the contact information for Esri's points of contact for contractual matters and receipt of any future notices. For the purpose of this proposal, Esri's points of contact will be: Esri Contractual POC Esri Future Notices Receipt r , Jasmine Deo Desiree McAllister 380 New York Street 380 New York Street Redlands,CA 92373 Redlands,CA 92373 Phone:(909)793-2853 x 4309 Phone:(909)369-4392 E-mail:JDeo(a esrixom Email: dmcallister&esri.com Please don't hesitate to contact Desiree McAllister or Jasmine Deo should you have any questions regarding our proposal. We look forward to the opportunity to work with the County on any future projects or services needs that may arise. Sincerely, John D. Perry Contracts Department Manager Esri Professional Services 390 New York Skreei 909 793 2853 Redlands,California 92373-91U0 usA infooeerixom www,6511,corn 2.0 Statement of Qualification 2.1 Statements 1 - 5 As requested by the County of Hawaii in its notice, Esri is providing the following statements of qualification to supplement the letter of interest above. Statement 1: Name of firm or person, contact information, principal place of business, and location of all its offices. Esri Response: Environmental Systems Research Institute, Inc. (Esri) Contact Information: ContractualEsriPOCEsriFutureNoticesi 'O Jasmine Deo Desiree McAllister 380 New York Street 380 New York Street Redlands,CA 92373 Redlands,CA 92373 Phone:(909)793-2853 x 4309 Phone:(909)369-4392 E-mail:JDeokesri.com Email: dmcallisterkesri.com Esri's Corporate Headquarters are located at 380 New York Street, Redlands, CA 92373 Esri has offices in the following locations: Wffice Type Locations Redlands,CA;Sacramento,CA;San Diego,CA;Denver,CO;Washington D.C., Regional and Washington D.C;Miami,FL;Atlanta,GA;Chicago,IL;Kansas City,KS;Boston, Satellite Offices MA;Portland,ME;Minneapolis,MN;St.Louis,MO;Charlotte,NC;New York, NY;Portland,OR;Johnstown,PA;Philadelphia,PA;Houston,TX;San Antonio, TX;Lodi,WI Abu Dhabi,AE;Dubai,AE;Sharjah,AE;Vienna,AT;Melbourne,AU;Ottawa, International CA;Zurich,CH;Beijing,CN;Paris,FR;New Delhi,IN;Rotterdam,NL; Offices Singapore,SG;Aylesbury,UK;Cardiff,UK;Edinburgh,UK;Ankara,TR; Tijuana,NIX;Stuttgart,DE Individual HomeIndividualH Offices/Remote Esri has many more employees supporting from home office locations or remotely Employees as well throughout the United States and internationally. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 2 6/23/2023 Statement 2: The age of the firm and its average number of employees over the past five years. Esri Response: Esri was founded in 1969 and has been in business for 54 years The average number of domestic employees employed at Esri for the past five years has been 4,362 (YTD) P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 3 6/23/2023 Statement 3: The education, training, and qualification of key members of the firm. Esri Response: Esri has identified key resources that are representative of the skillsets and experience that would suit Category PL.6 for Community Planning (Land Use Codes/Studies, Form Based Codes)that Esri would like to be considered for. Therefore,Esri has provided those key resources' resumes below. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 4 6/23/2023 Kathryn Certified senior GIS technical consultant for water utilities and Browning local government projects Senior Consultant/Technical Analyst Summary Ms. Browning joined Esri as a consultant in 2012. Prior to Esri, she worked over sixteen years for Anchorage Water& Wastewater Utility (AWWU),where she held the position of Database Manager and led various projects at AWWU. She was responsible for the administration of geodatabases, Oracle databases, Oracle application servers,Maximo application servers Weblogic& Websphere), and ArcGIS for Server. She has over 16 years of experience working with GIS technology, 20 years of experience working with Maximo, and over 30 years of experience integrating enterprise systems. Career Highlights Industry expert in GIS Technical Capabilities Roadmaps, GIS strategic ArcGIS Apps/Mobile- Field Maps, Survey123 planning, GIS upgrades,ArcGIS Online - Configurable Apps, Geocoding Services and GIS to Maximo ArcGIS Platform - ArcMap,ArcGIS Enterpriseintegrationforwaterand Database - Oracle, SQL Server, Postgresqlwastewaterutilities. Technical Advisor for Esri's Programing Language - Python, SQL,Arcade private and public water Technical Skill - System Architecture Design, System and wastewater utility Integration, Data Governance, Geodata Management And customers. Migration, Utility Network Implementation, Performance Member of AWWU teams Testing that received Special Achievement in GIS (SAG) Selected Experience awards from Esri in 2003 Senior Consultant,Water Utility Customersand2012 Experience Ms. Browning is responsible for working with clients with GIS Esri: 10 years design, GIS Roadmaps, GIS Strategic Planning, geodatabase Total: 38 years support,Utility Network support, and application development Esri Certifications projects for the Water, Wastewater, and Water Resources Enterprise GeoData vertical markets. Time frame: 2012-present Management Professional Enterprise Geodatabase Esri Enterprise Advantage Program Technical Advisor,Multiple Clients Management Professional 10.1 As the Esri Advantage Program Technical Advisor for multiple Education clients including the Honolulu Board of Water Supply, Ms. BS, Economics, University Browning provides technical guidance and program support on of Alaska at Anchorage,short and long-term planning for GIS Enterprise enhancement Anchorage, Alaska, United within the Water Utilities Industry. Time frame: 2012-present States, 1984 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 5 6/23/2023 Stormwater MS4 GIS System Implementation Project Phase 1 and 2: Ms. Browning was the project manager for this multi-year and several phase project. Esri designed and implemented a system to streamline the creation of the Municipal Separate Storm Sewer System (MS4)report required by the National Pollutant Discharge Elimination System NPDES) stormwater permit. The system is being implemented in phases. The first phase implemented commercial-off-the-shelf(COTS) solutions and the second phase enhanced the Phase 1 workflow and implemented some custom solutions. GIS Integration and Implementation,Anchorage Water and Wastewater Utility As a database manager at Anchorage Water and Wastewater Utility (AWWU),Ms. Browning was a co-project manager for a GIS Upgrade project that redesigned the GIS model, migrated to a new model, integrated GIS to Maximo Asset Management System for linear assets, and spatially enabled Maximo. She was involved in the implementation of the enterprise GIS at AWWU and all upgrades of the GIS environment. Time frame: 1996-2012 Employment History Employer Position Title Position Dates Esri Sr. Consultant/Project Manager 2012—Present Anchorage Water& Wastewater Utility Database Manager 1996-2012 Anchorage School District Systems Programmer 1992-1996 Unicom Consultant/Systems Analyst 1986-1992 Alaska Computer Institute Lab Instructor 1984-1985 Continued Professional Development Training Branch Versioning, 2021 ArcGIS Pro Editing, 2021 Configuring Utility Network, 2020 ArcGIS Enterprise Administration Workflows, 2019 Working with Utility Networks, 2019 FME -Utility Network Migration Training, Safe Software One-Off Training,Virtual, 2018 Migrating from ArcMap to ArcGIS Pro, Esri Learning Center, Redlands, CA, 2018 Internal Esri Platform Overview, Esri Learning Center, Redlands, CA, 2016 System Architecture Design Strategies, Esri Learning Center, Redlands, CA, 2016 QA and Release, In-House, Online, CA, 2016 Presentations Getting Started with ArcGIS Online and Mobile Data Collection for Hawaii User Group, 2023 Using GeoAI for Meter Boxes for Charlotte Water, Esri User Conference 2022 Using Artificial Intelligence to Find Water Meter Box Locations Using GeoAI,NC GIS User Conference 2021 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 6 6/23/2023 Other Achievements Member of AWWU teams that received Special Achievement in GIS (SAG) awards from Esri in 2003 and 2012 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 7 6/23/2023 David Crosby Technical Consultant, System Architect and Technical Lead with significant experience Senior Systems Engineer in managing GIS implementation Summary Mr. Crosby joined Esri in November 2007 as an enterprise support analyst in the Educational Services division. Much of his professional career has been in the State and Local Government markets with a focus on the practice and management of GIS and spatial analysis, systems design and evaluation, and project coordination. Joining the Professional Services division in 2012,his current role is providing system and solution architecture and design services as well as technical leadership and consulting services to customers in the State and Local Government,water, energy, and business partner sectors. Career Highlights Technical Capabilities Senior GIS Analyst on the ArcGIS Apps - ArcGIS Maps for Office, Field Maps for largest government land ArcGIS, Drone2Map for ArcGIS, ,Navigator for ArcGIS, use planning process ever ArcGIS Dashboards, Survey123 for ArcGIS, Web AppBuilder undertaken in North for ArcGIS, Workforce for ArcGISAmerica Lead Architect for the first ' ArcGIS Desktop/Pro Extensions -ArcGIS Publisher, Spatial deployment of ArcGIS Analyst, 3D Analyst Enterprise to Oracle Cloud ' ArcGIS Enterprise Roles -ArcGIS Image Server, GeoEvent Infrastructure Server Certified GIS Professional ArcGIS Online -ArcGIS Marketplace,ArcGIS Hub, LISP) Configurable Apps,Utility Services, Esri Basemaps, Locator Presenter at national and Services, Imagery Services, Story Maps regional GIS meetings ArcGIS Platform -ArcGIS Pro,ArcGIS Enterprise,ArcGIS Experience Desktop Esri: 15 yrs 4 months ArcGIS Solutions -ArcGIS for Local Government Total: 25 yrs 7 months Business Skill-Business Consultancy, Requirements Gathering and Discovery, Technical Advisory, Technical Education Writing, Governance Workshops and facilitation BA, Physical Technical Skill -Enterprise Security, Enterprise Deployment,Geography/GIS, University of Toronto, Toronto, troubleshooting,tuning, Geodata Management and Migration, Ontario, Canada, 1996 Geospatial Analysis, Performance Testing, Performance MA, Geography/GIS,Optimization, Platform Configuration, Spatial Analysis, University of South Florida,System Architecture Design Tampa, Florida, United States, 2006 Selected Experience Graduate GIS Certificate, ArcGIS Site and System Review,Forsyth County and the City of GIS, McMaster University, Winston-Salem,North Carolina Hamilton, Ontario, Canada, 1997 The goal of this project was to provide a review of the city- county (MapForsyth) GIS implementation and provide recommendations on system architecture and how to expand the system to increase return on P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 8 6/23/2023 investment. During the five-day onsite engagement, Mr. Crosby met with over twenty-five departments to learn their business processes and recommendations were made on how GIS and the ArcGIS Platform could be applied to provide increased government transparency and improve business processes. The result was a comprehensive report making architectural recommendations and a mapping of business needs to ArcGIS COTS configurations. ArcGIS Site Review,Jefferson County,Alabama The goal of this project was to review the ArcGIS platform implementation at Jefferson County and to provide recommendations on how the footprint of GIS could be expanded and how the system could be modernized. Over the course of three days,Mr. Crosby met with over fifteen departments to review how they use GIS and how GIS could be applied to increase efficiencies and streamline workflows. The result of the project was a comprehensive report that the county was able to turn into a strategic plan for the modernization of their GIS. After this project the county recognized the value of the Esri Enterprise Advantage Program (EEAP) and subsequently purchased the EEAP to assist in the modernization and deployment of the ArcGIS Platform. Enterprise GIS Health Check,City of Greenville,South Carolina Mr. Crosby met with the GIS staff and multiple departments to review workflows and make recommendations on how to make workflows more efficient using new tools available with the ArcGIS platform. Mr. Crosby also met with the IT staff to review the system architecture and discuss how to best deploy ArcGIS Server in the customer environment, covering such topics as enterprise logins, security, and best-practices architecture. The final report provided architecture recommendations, system tuning advice and resolution to many `pain points' being experienced by the city in terms of system performance. Employment History Employer Position Title Position Dates Esri Sr. Systems Engineer/Technical Analyst 2012—Present Esri Group Leader, Server Products and 2009 -2012DevelopmentSupport Esri Senior Server Analyst 2007 -2009 Sarasota County Manager, Enterprise GIS 2006 -2007 Sarasota County Senior GIS Architect 2001-2006 Ontario Ministry of Natural Resources Project Leader, GIS and Remote Sensing 1999 -2001 Ontario Ministry of Natural Resources GIS Analyst and System Administrator 1997 - 1999 Continued Professional Development Training ArcGIS Enterprise for Kubernetes, Redlands, CA 2021 System Architecture Workshop, Esri Applied Technology, Redlands, CA, 2018 Legendary Service -Virtual Class, Esri Professional Development, Online, 2017 HUB Workshop, In-House, Redlands, CA, 2017 Platform Engineering Summit, Esri Applied Technology, Redlands, CA, 2017 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 9 6/23/2023 Certified GIS Professional, GIS Certification Institute 3rd Party Certification, Virtual, 2016 Enterprise Health Check,Esri Applied Technology, Redlands, CA, 2016 ArcGIS Enterprise/Portal Boot Camp, Esri Learning Center, Redlands, CA, 2016 Emergency Management Offering,Applied Technology, Redlands, CA, 2016 Selected Presentations ArcGIS Monitor: Beyond the Basics,Esri International User Conference 2021 Maximize Value Using ArcGIS Templates, Esri International User Conference 2017 Enterprise Health Checks—Get a Second Opinion, Esri Public Sector User Conference, West Palm Beach, FL 2017 ArcGIS Server: Optimizing Performance and Scalability, Esri Southeast User Conference, Charlotte,NC,May 2016 Publications Crosby, David Alexander, "The Effect of DEM Resolution on the Computation of Hydrologically Significant Topographic Attributes" (2006). Graduate Theses and Dissertations. htt2s://scholarcommons.usf.edu/etd/3859 Resolution Dependency of Hydrologic Parameters from LiDAR DEMs, Proceedings of the 2006 AWRA Spring Specialty Conference: GIS and Water Resources IV Evaluation of LiDAR Digital Elevation Models for Hydrologic Modeling, Proceedings of the Association of American Geographers Annual Meeting, 2006 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 10 6/23/2023 Jeff DeWeese Expert enterprise solutions architect with 30+ years of broad IT Senior Enterprise Solutions Architect experience leading teams, architecting and implementing systems, and evaluating technology Summary Mr. DeWeese joined Esri in 1998 as a senior field support engineer and is currently a senior Enterprise Solutions Architect within Esri's Implementation Services Department. Mr. DeWeese has over 30 years of experience leading teams, supporting sales initiatives,providing technical management, architecting systems, implementing systems, evaluating technology, and providing technical consulting to meet customer business objectives. Career Highlights Technical Capabilities Architect lead for multiple ArcGIS Enterprise Roles and Extensions - ArcGIS Monitor GIS systems for one of the ArcGIS Platform -ArcGIS Enterprise,ArcMap largest gas/electric utilities Business Skill- Onsite Implementation, Business in the United States Consultancy, Project Management, Requirements Gathering Architected GIS system for and Discovery, Technical Advisory, Technical Lead,the largest water utility in the United States Technical Writing Architected GIS system for Database - Oracle, SQL Server largest utility in Canada Platform -Android,Azure, Citrix, IIS, Linux, Windows Programing Language - Python Experience Technical Skill -Enterprise Security, Geodata Management Total:: 3sri: yrs 2 months and Migration, Performance Testing, Platform Configuration, T1 yrs 2 months Security Design and Engineering, System Architecture Education Design, System Integration Technical, Electronics, Devey College, City of Selected Experience Industry, California, USA, ArcGIS/Citrix Performance Investigation,American Water 1988 Technical, Technical Mr. DeWeese is actively working with project and technical staff Management, Devey to review the Citrix deployment at American Water and College, Pomona,troubleshoot specific issues related to the ArcGIS deployment.California, USA, 1998 MBA, Business, Keller Time frame: 2016-Present Graduate School, Online, Online, USA, 2012 ArcGIS/Citrix Performance Investigation,United Water Mr. DeWeese worked with project and technical staff to review the Citrix deployment at American Water and troubleshoot specific issues related to the ArcGIS deployment. Time frame: 2013 GIS System Architecture Review,Cal Water Mr. DeWeese reviewed the GIS system architecture for Cal Water and made recommendations related to their plans for upgrading their ArcGIS infrastructure from ArcGIS 9.3.1 to ArcGIS P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 11 6/23/2023 10.1. This involved identifying new server hardware to support the upgrade and also identifying any issues with the current architecture. Time frame: 2012 Deploying New Web Applications,Metropolitan Water Reclamation District of Greater Chicago MWRDGC) Mr. DeWeese provided an updated system architecture document addressing additional requirements and changes as they related to a system architecture design review that was performed in 2010. The original review focused on evaluating various aspects of the GIS and supporting infrastructure and identified additional computing capacity requirements to support future web application growth. Time frame: 2012 Employment History Employer Position Title Position Dates Esri Enterprise Solutions Architect 2007—Present Esri Senior System Design Analyst 1998-2007 AlliedSignal Technical Services Operations Systems Engineer 1991-1998 Continued Professional Development Training ArcGIS Enterprise Data Management and Collaboration (Technical Bootcamp), Esri Learning Center, Redlands, CA, 2018 Spatiotemporal Big Data Store, Esri Learning Center, Redlands, CA, 2016 Project Management Essentials, Knowledge Structures Inc. Professional Development, Redlands, 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 12 6/23/2023 Guru Project Manager, Technical Advisor, and Senior Technical Ganesarethina m Manager for Water Utilities and Local Government. Project Manager / Sr. Technical Manager Summary Mr. Ganesarethinam is a project manager and senior technical manager in Esri's Professional Services Division. He has more than 20 years of experience in GIS technology with project and technical management skills. He has managed and worked a wide variety of GIS projects. Mr. Ganesarethinam serves as the Technical Advisor for Esri's Local Government and Utility customers. He is also one of Esri's Technical Consulting Services Program Coordinators. Career Highlights Technical Capabilities Managed and executed ArcGIS Apps/Mobile- Collector for ArcGIS, Explorer for several data migration and ArcGIS, Operations Dashboard for ArcGIS, Web AppBuilder conversion projects for ArcGIS successfully. ArcGIS Extensions (Desktop and Enterprise) -ArcGIS In charge of managing Data Interoperability,ArcGIS Data Reviewer,ArcGISEsri's standard Water/Wastewater Workflow Manager Geodatabase Design files. - ArcGIS Online - Configurable Apps, Geocoding Services, Developed Esri's Irrigation Imagery Services Data Model Template ArcGIS Platform -ArcMap, ArcGIS Enterprise Collaborated in creating Business Skill- Onsite Implementation, Business Water Asset Package for Consultancy, Project Management, Proposal Development, Utility Network Requirements Gathering and Discovery, Technical Advisory, Experience Technical Lead, Technical Writing Esri: 21 yrs 1 month Database -Oracle, SQL Server Total: 27 yrs 11 months Programing Language -P1SQL, Python, SQL Technical Skill - Cartography, ETL Development, Geodata Education Management and Migration, Geospatial Analysis,Image BS, Geography, Analysis, QA/QC, Remote SensingBharathidasanUniversity, Kumbakonam, Tamil Selected Experience Nadu, India, 1991 MS, Geography, Madras Esri Enterprise Advantage Program,Various Clients University, Chennai / Madras, Chennai / Madras, As a Technical Advisor,Mr. Ganesarethinam is responsible for India, 1993 coordinating an annual planning meeting with the customer, Master of Technology understanding the customer's GIS requirements,creating andMS), Remote Sensing & GIS, School of Earth managing a work plan document, identifying resources to Sciences, Tiruchirappalli, support the implementation, and scheduling work. Mr. Tamil Nadu, India, 1995 Ganesarethinam is currently serving as a Technical Advisor to the following Utility and Local Government agencies: El Paso Water Utilities, California [2015 — P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 13 6/23/2023 current], Santa Margarita Water District, California [2015—current], Sweet Water Authority, California [2015- current], Central Basin Municipal Water District, California [2016—2017], and City of Lubbock, Texas [2012—current] to help them implement and upgrade ArcGIS platform solutions. Time frame: 2012-Present Santa Margarita Water District Data Conversion Mr.Ganesarethinam is working as a Project Manager for Santa Margarita Water District Data Conversion project to convert domestic water atlas map pages data into Esri's Water Utility Data Model schema. Mr.Ganesarethinam is also managing a data conversion vendor as part of this project,managing the project schedule and project budget. Time frame: 2018-Present Colonial Pipeline Company APDM to UPDM ArcGIS Pipeline Migration Project Mr.Ganesarethinam is working as technical consultant and also a project manager on the Colonial Pipeline project. Mr. Ganesarethinam role on this project includes providing technical advice for data mapping, data modeling and data migration tasks, and also managing the data migration. The scope of this project is to migrate Colonial Pipeline data from APDM to UPDM APR) schema. Time frame: 2017-Present Employment History Employer Position Title Position Dates Esri Project Manager/Senior Technical Manager 2000—Present Tata InfoTech Limited Senior Software Engineer/Team Lead 1998-2000 Nobel Systems Project Manager 1996-1998 Bharathidasan University Junior Research Fellow 1995-1996 Continued Professional Development Training EEAP Technical Advisor Training, Esri In-House, Esri, Redlands, 2018 ArcGIS Enterprise Data Management and Collaboration (Technical Bootcamp), Esri Learning Center, Redlands, CA, 2018 ArcGIS Pipeline Referencing Training, Esri Applied Technology, Redlands, CA, 2017 Utility Network Tech Transfer Workshop, Esri Applied Technology, Redlands, CA, 2017 Performance Review Training, Esri In-House, Redlands, 2016 Timekeeping Refresher,Esri PS In-House, Redlands, 2016 Introduction to the ArcGIS GeoEvent Extension for Server, Esri Learning Center, Redlands, CA, 2016 Coaching for Performance, Esri Professional Development, Redlands, 2016 Clarifying Your Teams Purpose, Esri Professional Development, Redlands, 2016 Inspiring Trust, Esri Professional Development,Redlands, 2016 The 4 Imperatives of Great Leaders, Esri Professional Development, Redlands, 2016 Timekeeping Esri Internal Training,Esri (Internal)Vendor, Redlands, 2016 Portal Server Bootcamp,Esri Vendor, Redlands, 2015 Survey123 ArcGIS Hands-On Workshop, Esri Applied Technology, Redlands, CA, 2015 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 14 6/23/2023 Michelle Johnson Focused on quality GIS data and customer needs to enable Senior GIS Quality Assurance Lead successful application of customer GIS Summary Ms. Johnson joined Esri as a data entry operator,digitizer, and data processor in 1989. Since joining, she has held various positions with increasing responsibilities within Geodata Services. Her current position is acting as a quality assurance/quality control and technical lead for several GIS projects. She has proven experience in the effective use of the Esri product suite on data conversion/migration and quality control activities. Ms. Johnson's previous position was as a Product Engineer for ArcGIS Data Reviewer,the GIS data quality control extension to ArcGIS. She has over 25 years of experience working on GIS projects and has since introduced several major enhancements to Data Reviewer. Career Highlights Technical Capabilities QA/QC Lead & Release ArcGIS Extensions (Desktop and Enterprise)ArcGIS Data Manager on projects in Interoperability, ArcGIS Data Reviewer Geodata Services ArcGIS Platform -ArcGIS Enterprise,ArcMap ArcGIS Data Reviewer Business Skill-Agile Product Owner,Agile Scrum Master, advocate Release Management, Requirements Gathering and Internal Auditor for Discovery, Technical Advisory, Technical Lead, TechnicalDatabaseServicesISO Writing, Onsite Implementation, Project Management,9001 program Proposal Development Experience Database- SQL Server Esri: 31 yrs 11 months Platform -Windows Esri Certifications Technical Skill - QA/QC, ETL Development, Geodata ArcGIS Desktop Associate Management and Migration, Performance Testing 10.1 Enterprise Geodatabase Selected Experience Management Associate 10.1 ArcGIS Data Reviewer Support,Various Clients Education These projects consisted of providing ArcGIS Data Reviewer AS, Computer and support to help customers get set up with automated quality Information Science, control of their GIS data. Ms. Johnson would either travel onsiteCraftonHillsCollege, Yucaipa, CA, USA, 1996 or conduct webcasts to provide the client knowledge transfer of BS, Information Systems, using Data Reviewer and create Reviewer Batch Job(s) specific University of Redlands, to the customer's needs to support their GIS data Redlands, CA, USA, 2004 requirements. She supported New Jersey American Water, City of Bellevue, Orange County Sanitation District, Otay Water District, Tucson Water, Austin Water, Honolulu Board of Water Supply, and City of Arvada. Time frame: 2014-Present P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 15 6/23/2023 Water Utility Network Editing and Analysis Support,Various Clients These projects consist of configuring the Water Utility Network Editing and Analysis solution, which consists of tools to help streamline the editing experience and includes the Attribute Assistant add-in. Ms. Johnson would either travel on-site or conduct webcasts to gather requirements, create the configuration, provide and set up the configuration files, and conduct a knowledge transfer to the client. She has supported San Jose Water, County of Cherokee Water and Sewer Authority, and Harlingen Water Works System. Time Frame: 2017-Present Data Migration Projects,Various Clients These projects consisted of migrating the customer's data into Esri's Local Government Information Model (LGIM) or a customized data model. As the Quality Assurance (QA) Lead, Ms. Johnson wrote QA Plans and performed quality control using ArcGIS Data Reviewer. Reviewer Batch Jobs were created to validate field value mapping. Given her attention to detail, she performed manual data inspections to verify that the correct data was mapped for each field for each feature class based on the individual project specifications. Her projects include Maui's Automated Planning and Permitting System (MAPPS), ITC Holdings Inc., State of Hawaii Office of Planning, City of Carlsbad, EPCOR Utilities, Central Contra Costa Sanitary District, County of Mecklenburg,NC, Colonial Pipeline Company, and Sandia National Labs. Time frame: 2014-Present GIS Data Conflation,CPS Energy This project consists of re-aligning several GIS datasets to an updated,more accurate and industry-used land base source. As a Quality Assurance (QA) Lead, Ms. Johnson developed Reviewer Batch Jobs for the automated data validation. She conducts the data review of the deliverables from the subcontractor.Ms. Johnson also provides a summary of the data review findings,which is used to determine if the deliverable is acceptable or not. Time frame: 2016— 2018 GIS Parcel Data Conversion,County of San Luis Obispo,CA This project consists of converting parcel data from scanned paper maps directly into the Parcel Fabric. As a QA Lead and Data Reviewer expert,Ms. Johnson's main focus on this project is to help establish and document the automated quality control procedures. She created Reviewer Batch Jobs based on the Parcel Fabric and the customer's requirements. She also helped defined the statistical sampling requirements to conduct manual data review of deliverables coming from the production team, Esri India. Time frame: 2015-Present Community TIGER,U.S.Census Bureau This project consisted of developing a web-based system for data exchange and management of address and street features in a cloud-based platform. Ms. Johnson supported the data submission portion of the project,where partners process their data to standardize the data for consumption P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 16 6/23/2023 into Community TIGER and identify any data issues. Her responsibilities included testing the Python Add-In tool that processed the partner's data and helped to fine-tune the requirements for standardizing the addressing data. Based on her expertise with ArcGIS Data Reviewer, she reviewed and updated the data checks in the Reviewer Batch Job,which was being used to perform the automated data validation of the address and street data. Ms. Johnson was also responsible for creating Task Assistant Manager(TAM)workflows,which consisted of steps utilizing core editing tools and GP models to address data errors for partners who were not familiar with ArcGIS. Time frame: 2014-2015 Employment History Employer Position Title Position Dates Esri Senior GIS Quality Assurance Lead 2014—Present Esri QMS Internal Auditor 2004—Present Esri Product Engineer 2007-2014 Esri Quality Control Lead 1998-2007 Esri Technical Lead 1994-2007 Esri Database Analyst 1993-2003 Esri Digitizer 1989-1993 McDonald's Swing Manager Trainee 1988-1989 Continued Professional Development Training FME -Utility Network Migration Training, Safe Software One-Off Training,Virtual, 2018 SANS: Advanced Persistent Threat(APT), Global Learning Systems In-House, Redlands, 2017 Cadastral Work Week, Esri Applied Technology,Redlands, CA, 2017 ArcGIS Pipeline Referencing Tech Transfer, Esri Applied Technology, Redlands, CA, 2017 SANS: Data Security and Data Destruction, In-House, online, 2017 Editing and Maintaining Parcels Using ArcGIS, Esri Learning Center, Redlands, CA, 2016 Coaching for Performance, Esri Professional Development, Redlands, 2016 Clarifying Your Teams Purpose, Esri Professional Development, Redlands, 2016 Inspiring Trust, Esri Professional Development, Redlands, 2016 The 4 Imperatives of Great Leaders, Esri Professional Development, Redlands, 2016 Policy and Procedure Training: Labor- Timekeeping, Esri - Dept Training Vendor, Redlands, 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 17 6/23/2023 Matthew Keeling Environmental Systems Research Institute (Esri), Database Analyst Inc. — Category 3 Summary Mr. Keeling joined Esri in 2010 and has worked on a variety of projects with a focus on data processing,migration, and ArcGIS Enterprise. He has worked on projects for national and local governments and for large private companies. He has expertise in developing processes that include large datasets like geocoding, land records, and caching. Career Highlights Technical Capabilities Managed AWS cloud ArcGIS Apps/Mobile- Collector for ArcGIS, GeoPlanner environment for for ArcGIS, Operations Dashboard for ArcGIS,ArcGIS Landscape and World Indoors,ArcPad Imagery projects that ArcGIS Developer- ArcGIS API for Pythoninvolvedprocessing terabytes of data in the ArcGIS Enterprise Roles and Extensions - ArcGIS Image AWS Cloud Server, Esri Production Mapping for Server Technical lead for installing ArcGIS Extensions (Desktop and Enterprise) - ArcGIS 3D the World Geocoder on Analyst,ArcGIS Data Interoperability,ArcGIS Data site and training private Reviewer,ArcGIS Geostatistical Analyst,ArcGIS Workflow customers in its use Manager,ArcGIS Network Analyst,ArcGIS Spatial Analyst Experience ArcGIS Focused Solutions- Esri Production Mapping Esri: 11 yrs 8 months ArcGIS Online - Network Services, Esri Basemaps, Total: 15 yrs 7 months Elevation Services, Geocoding Services, Imagery Services, Landscape Services Esri Certifications ArcGIS Platform - ArcGIS Desktop (ArcGIS Pro),ArcMap,ArcGIS Desktop ArcGIS Enterprise Professional Business Skill- Onsite Implementation, Requirements ArcGIS Desktoopp Professional 10.1 Gathering and Discovery, Technical Advisory, Technical Enterprise System Design Lead, Technical Writing Associate 10.5 Database - Oracle, PostgreSQL, SQL Server Platform - Aws, Azure, Linux, Windows Education Programing Language - Python, SQL Pla Natural Resources Technical Skill - Spatial Analysis, System Architecture Planning & Interpretation: GIS &, Humboldt State Design, Workflow Design, Image Analysis, Platform University, Arcata, Configuration, Remote Sensing, Server Development, 3D Gis, California, USA, 2005 Big Data, Cartography, Data Visualization, Desktop MS, Information Systems Development, Etl Development, Geodata Management and and Technology, Migration, Geospatial Analysis Claremont Graduate University, Claremont, California, USA, 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 18 6/23/2023 Selected Experience World Geocoder Installation and Technical Transfer,Various Clients The World Geocoder is a solution that gives clients the capability of geocoding data from around the world using Esri technology in their own environment, on site, or in a cloud environment. Mr. Keeling is in charge of installations at customer sites for private customers and doing the technical transfer so they can use the World Geocoder as part of their own processes and applications. Time frame: 2015-Present Address and Locator Maintenance Project,State of Hawaii Office of Elections This project provides the Office of Elections the ability to maintain its own address database used for voters and includes a process to automatically update geocoding and other services using data updates from various county offices. Time frame: 2015-Present Parcel Manager Migration,Cyprus Department of Lands and Surveys Mr. Keeling worked on and off site with the Department of Lands and Surveys to build a unique land record data migration process. This will be used for a new parcel maintenance workflow for the country of Cyprus. Time frame: 2018-Present Employment History Employer Position Title Position Dates Esri Database Analyst 2010—Present ACS GIS Analyst 2007-2010 Project Partners Inc. GIS Site Manager 2005-2007 Continued Professional Development Training System Architecture Design Strategies, ESRI Learning Center, Redlands, CA, 2017 Techniques for Presenting Successful Demos of ArcGIS Platform, Esri Professional Development, Redlands, 2016 Spatiotemporal Big Data Store, Esri Learning Center, Redlands, CA, 2016 Enterprise Health Check(Redlands),Esri Applied Technology, Redlands, CA, 2016 Editing and Maintaining Parcels Using ArcGIS, Esri Learning Center, Redlands, CA, 2015 Portal Boot Camp, Esri Vendor, Redlands, CA, 2015 Advanced Python, DevelopMentor Vendor, Redlands, CA, 2015 Big data, Better World?, Claremont Graduate University Vendor, Claremont, CA, 2014 JavaScript Essentials, Duarte Inc. Vendor, Redlands, CA, 2014 Presentations Creating GIS enabled dashboards to help decrease hospital readmissions,Esri User Conference, San Diego, CA, July 2015 Publications Keeling,M. "Tracking the True Cost" (ArcUser, Summer 2009)—Article describing the Graffiti Abatement Tool application (built on the ArcGIS Flex API with ArcGIS Server) and how it was used at the City of Riverside P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 19 6/23/2023 Other Achievements Awarded Esri Fellows scholarship in 2014 to complete his Masters of Science in Information Systems and Technology from Claremont Graduate University in 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 20 6/23/2023 Jennifer Laws A consultant/project manager at Esri who strives to empower users with Consultant / Project Manager Web GIS and the ArcGIS Platform. Summary Ms. Jennifer Laws joined Esri in August 2017 as a Consultant/Project Manager on the Natural Resources team in Professional Services. Currently, she assists as a technical resource on projects for the Natural Resources team and leads the implementation of Web GIS Launch Kits WGLK)—collaborative, onsite engagements that empower Esri users with the knowledge and tools they need to administer and populate their ArcGIS Online or Portal for ArcGIS organizations with high-quality web maps and applications. Technical Capabilities Career Highlights ArcGIS Apps -ArcGIS Maps for Office, Collector for Two successful Web GIS Launch Kit implementations ArcGIS, Explorer for ArcGIS, Operations Dashboard for in Oregon and California ArcGIS, Survey123 for ArcGIS, Web AppBuilder for since August 2017 ArcGIS, Workforce for ArcGIS Experience ArcGIS Online -ArcGIS Open Data, Geocoding Services, Esri: 6 yrs Configurable Apps, Esri Basemaps, Imagery Services, Story Total: 9 yrs 5 months Maps ArcGIS Platform -ArcGIS Enterprise,ArcGIS Desktop, Education ArcGIS Pro Master of Environmental ArcGIS Solutions -Arc Hydro Science and Management, Business Skill-Business Consultancy, Technical Writing, Bren School of Onsite Implementation, Requirements Gathering andEnvironmentalScience & Discovery, Technical AdvisoryManagementatthe University of California, Technical Skill - Cartography, Data Visualization, Santa Barbara, 2017 Geospatial Analysis, Performance Testing, Platform Bachelor of Science in Configuration, QA/QC, Spatial Analysis, 3D GIS, Enterprise Environmental Studies, Security, Image Analysis, Remote Sensing Minor in Political Science, Santa Clara University, Selected Experience 2015 Web GIS Launch Kit,Foothill Municipal Water District Led a collaborative, onsite engagement with Foothill Municipal Water District to empower them with the knowledge and workflows they needed to administer and populate their ArcGIS Online organization with high-quality web maps and applications. By the end of the three-day onsite engagement,we were successful in creating and testing two iterations of a Water Meter Reads Collector for ArcGIS application in the field for their distribution operators, as well as a first iteration of a Story Map Series web application of their Capital Improvement Program projects for their Board of Directors. Time frame: November 2017 Web GIS Launch Kit,Rogue Valley Sewer Services Assisted with a collaborative, onsite engagement with Rogue Valley Sewer Services to empower them with the knowledge and workflows they needed to administer and populate their Portal for ArcGIS organization with high-quality web maps and applications. By the end of the four-day P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 21 6/23/2023 onsite engagement, we were successful in creating and presenting a Maintenance Collector for ArcGIS application, Map Change Request application, and a Maintenance Performance Operations Dashboard for their field crew and managers. Time frame: October 2017 Environmental Impact Assessment ofLand Use Conversion at Kohala Institute,Kohala Institute Collaborated on a master's group project for Kohala Institute to assess their land use conversion impacts on water quality, carbon emissions, and wildlife habitat availability over the next twenty years. As the lead Data Manager and co-Project Manager, I helped successfully manage our project's budget, schedule team meetings,manage GIS resources, and present our findings to Kohala Institute and the public. Time frame: April 2016—June 2017 Employment History Employer Position Title Position Dates Esri Consultant/Project Manager 2017—Present University of California, Santa GIS Research Assistant 2015-2017Barbara Esri Project Management Intern Summer 2016 Esri Industry Solutions Intern Summer 2015 Santa Clara University GIS Research Assistant 2013-2015 Santa Clara University GIS Teaching Assistant 2013-2015 Esri Product Management Intern Summer 2014 City&County of Honolulu Storm Water Quality Intern Summer 2013 Continued Professional Development Presentations Web GIS Launch Kit, City of El Cajon, El Cajon, CA,November 2017 Web GIS Launch Kit, City of Placentia, Placentia, CA,November 2017 Big Island Impacts: An Analysis of Land-Use Conversion on Water Quality, Carbon Emissions, and Wildlife at Kohala Institute; The Master of Environmental Science and Management Class of 2017 Public Presentations; Santa Barbara, CA; April 2017 Big Island Impacts: An Analysis of Land-Use Conversion on Water Quality, Carbon Emissions, and Wildlife at Kohala Institute; The Master of Environmental Science and Management Class of 2017 Defenses—Week 2; Santa Barbara, CA; March 2017 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 22 6/23/2023 Joseph Munyao An expert in web mapping application design and configurations with wide Consultant / Project Manager experience in ArcGIS products & Arc Hydro tools Summary Mr. Munyao joined Esri in December 2014 as a Consultant/Project Manager in the Natural Resources sector. He has vast experience with the Esri ArcGIS Platform suite of products among other GIS and Remote Sensing software. Mr. Munyao has over five years of technical professional experience in the application of geospatial technology and three years managing enterprise-wide GIS projects. His technical specialties include ArcGIS Online configurations, ArcGIS for Server,ArcGIS for Desktop, Esri Mobile solutions, applications configurations, software testing, and quality assurance and control. He is actively involved in technical advisory to clients on how best to implement the ArcGIS Platform, web applications installations and configurations, and project scope. Career Highlights Technical Capabilities Supported ArcGIS Open ArcGIS Apps-AppStudio for ArcGIS,ArcGIS Maps for Data initiative for different SharePoint,Navigator for ArcGIS, Collector for ArcGIS, clients including USFS, Explorer for ArcGIS,ArcGIS Maps for Adobe Creative Placer County, and Oregon Cloud,ArcGIS Maps for Office, Operations Dashboard forDepartmentof Transportation. ArcGIS, Web AppBuilder for ArcGIS, Workforce for ArcGIS, Supported quality GeoPlanner for ArcGIS, Survey123 for ArcGIS assurance and release ArcGIS Online -ArcGIS Open Data, Elevation Services, Esri management of the Basemaps,ArcGIS Marketplace, Configurable Apps, Imagery Massachusetts Department Services, Landscape Services, Story Maps of Transportation Project ArcGIS Platform -ArcGIS Desktop, ArcGIS Pro,ArcGISPlanningSystem MaPPS) application. Enterprise ArcGIS Solutions -Arc Hydro, ArcGIS for AutoCAD, Experience ArcGIS Community Analyst Esri: 8 yrs 3 months Business Skill- Onsite Implementation, Agile Product Total: 11 yrs 3 months Owner, Business Consultancy, Release Management, Education Requirements Gathering and Discovery, Technical Advisory, BA, Geography, Moi Technical Writing University, Eldoret, Rift Programming Language -Python, SQL Valley Province, Kenya, Technical Skill - Cartography, Data Visualization, GeospatialDecember10, 2010 Analysis, QA/QC, Spatial Analysis, Geodata Management MS, Geographic and Migration, Platform Configuration, Workflow DesignInformationSystem, University of Redlands, Redlands, California, United Selected Experience States, December 10, 2014 Public Lands,Acquisitions and Recreational Assets Inventory, Washington State Recreation and Conservation office(WA RCO) Washington Recreation and Conservation Office (RCO)was tasked by the State Legislature to develop a web-based solution that would provide a one-stop shop for the public to access information related to the State public lands,planned acquisitions and the recreational assets coverage. To achieve this, Esri worked with RCO to perform a rigorous requirement gathering P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 23 6/23/2023 and analysis,built a solution design, database architecture and ETL procedures, spatial analysis to understand current coverage of the State's recreational assets, gap analysis based on population and demographic data, and configuration of out of box web applications for the solution. This was a multi-agency project that involved several stakeholders including WA DNR, DFW, State Park, Washington HomeTown and WA RCO. As the Implementation Lead,Mr. Munyao was in charge of requirements validation, workflow definition and execution advisory, coordination of the agencies data acquisition and aggregation, oversight of solution design that factors the inputs from different agencies, and web applications configuration. In his role as a Project Manager,Mr. Munyao was in charge of project monitoring, communication, and reporting. He also ensured that all the project deliverables met the standards by working together with the quality assurance and control team for the product release. In addition,he was involved in the coordination of project monthly meetings and the management of the project schedule and budget. USFS GeoPlatform Prototype,U.S.Forest Service Chief Information Office(USFS CIO) The United States Department of Agriculture (USDA), Forest Service (USFS) is implementing a prototype geared towards enhancing and extending its existing enterprise GIS to help the agency become a"World Class Purveyor of Information." Esri is supporting this objective by developing and testing USFS best practices for enterprise GIS architecture, cloud services administration, and thematic data access and management. In his role as a Project Manager,Mr. Munyao has been ensuring that the USFS requirements are well communicated to the Esri technical team for implementation. In addition, he is involved in coordination of project monthly meetings, quality control of the deliverables, and management of the project schedule and budget. Also, Mr. Munyao led the technology transfer on ArcGIS Online and Open Data configuration for the Forest Service. MaPPS Application Development,Commonwealth of Massachusetts Massachusetts Department of Transportation (MassDOT)was looking for a web based solution to support their project planning process so they can simplify their existing workflow with a web based wizard approach that was transparent for all users. The Esri project team worked to build a 7-step system which incorporated the initial phase of the planning process for MassDOT. As the Product Owner, he was in charge of the project requirements backlog and prioritization, and as the Release Manager, he was responsible for quality control, documentation, and technology transfer. He also attended project meetings and provided software demonstration to the client on the different application functionalities. Web GIS Implementation,Southern California Association of Governments(SCAG) As the nation's largest metropolitan planning organization,representing six counties, 191 cities and more than 18 million residents, SCAG wanted to implement Web GIS to geo-enable their operations and workflows. Mr. Munyao worked with the SCAG planning, GIS, and IT teams to establish an ArcGIS Online site as well as troubleshoot various performance bottlenecks for their ArcGIS Server deployment. He also helped them to implement various best practices for ArcGIS online, application development(with large sizes of data records),users account management, and security management. After the onsite visit, SCAG has been able to achieve high performance with their web services as well as enable efficient communication between their technical staff and the executives using geospatial applications and dashboards. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 24 6/23/2023 Topo Product-On-Demand Application,USGS National Gcospatial Program The United States Geological Survey (USGS) is responsible for the development and production of high quality maps that meet their specific look, feel, and design requirements. To automate their map production process and workflows, Esri supported the USGS in prototyping Esri's Production Mapping (PM) Server and Product on Demand(POD) application which utilizes online mapping services to enable production of high quality and detailed cartographic products. In his role as a Project Manager,Mr.Munyao was in charge of project monitoring, communication, and reporting. He also ensured that all the project deliverables met the standards by working together with the quality assurance and control team for the product release. In addition,he was involved in the coordination of project monthly meetings and the management of the project schedule and budget. Employment History Employer Position Title Position Dates Esri Manager—Southeast US Professional S 2015—currentServicesNode Green Belt Movement GIS Specialist 2011 —2013 Geomaps Africa GIS Analyst 2010—2011 Continued Professional Development Training Managing Geospatial Data in ArcGIS, Esri Learning Center, Redlands, CA, 2019 Implementing Versioned Workflows in a Multiuser Geodatabase, Esri Learning Center, Redlands, CA, 2019 Distributing Data Using Geodatabase Replication, Esri Learning Center, Redlands, CA, 2019 ArcGIS Pro: Essential Workflows, Esri Learning Center, Redlands, CA, 2019 Technical Consulting Partner Workshop, Esri Applied Technology, Redlands, CA, 2018 Certified Scrum Product Owner, Innovel 3rd Party Certification, Redlands, CA, 2018 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 25 6/23/2023 Fred Souza Project manager, technical advisor, and consultant for water utilities and Consultant/Project Manager local government projects Summary Mr. Souza joined Esri as a Consultant/Project Manager in 2013. Prior to Esri, he worked over twelve years for Local Government and Water Utilities,where he held various positions, the latest was Systems Manager for the City of Garland Water Utilities. As Systems Manager, Mr. Souza led various projects including system development, implementation and integration SCADA,AVL, GIS and work management systems). Career Highlights Technical Capabilities Industry expert in GIS ArcGIS Apps- Collector for ArcGIS, Explorer for ArcGIS, strategic planning, Operations Dashboard for ArcGIS, Web AppBuilder for implementation, and ArcGIS integration for water and ArcGIS Online - Configurable Apps, Story Mapswastewaterutilities. Technical Advisor for Esri's ArcGIS Platform -ArcGIS Pro private and public water Business Skill-Technical Advisory,Business Consultancy, and wastewater utilities Requirements Gathering and Discovery customers. Selected Experience Experience Sewage Spill Right to Know Solution Configuration,Connecticut Esri: 9 yrs 4 months Department of Energy&Environmental Protection(DEEP) Total: 22 yrs 8 months Education To improve communication between local utilities and DEEP Bachelor of Science, regarding the reporting of issues related to sewage spills,the Geography, University of Sewage Spill Right to Know Solution provides users with a North Texas, Denton, centralized web portal for data collection, reporting, andTexas, USA, 2001 viewing; extending DEEP's ArcGIS Online functionality with additional capabilities of the ArcGIS platform. Mr. Souza was the project manager leading meetings and assisting with solution design. GIS Roadmap,Santa Clara Valley Water District(SCVWD) Esri Water Practice Professional Services provided consulting support to assess SCVWD's current and planned GIS implementation, identify additional business needs, and recommend a GIS roadmap to support SCVWD's GIS planned implementation. As the project manager and industry expert consultant, Mr. Souza led the roadmap workshop and created the GIS Roadmap plan based on workshop findings. ArcGIS Platform Configuration,White House Utility District(WHUD) White House Utility District, Tennessee (WHUD)has a geo-centric focused approach to implementing technology to support key business needs. While the utility has had great success P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 26 6/23/2023 using this approach,the organization was seeking improved processes to integrate systems such as customer billing, SCADA,hydraulic modeling,work order/asset management,Automated Vehicle Locating (AVL), and GIS for improved real time management of the District's operations. As the technical advisor for WHUD, Mr. Souza led the Esri team that assisted WHUD with the configuration of the ArcGIS Platform,using a configure-first approach to deploy ArcGIS for Water Utilities solutions and deliver configurable apps. As a result, WHUD is a real-time utility and has ArcGIS integrated with numerous systems including work order management, SCADA,AVL, and outage notification. GIS Implementation Plan,Solano Irrigation District(SID) Esri Water Practice Professional Services provided consulting support to assist SID with development of a high-level GIS implementation plan, including reviews of existing data, geodatabase schema, GIS workflows, and integration needs with other business systems. As the project manager and industry expert consultant,Mr. Souza led the review/information gathering workshop and created the GIS Implementation Plan. Various Positions,Multiple Clients Mr. Souza worked for Local Government and Water Utilities in Dallas, Texas. As a GIS Analyst,he was responsible for data maintenance/management, ArcGIS management and development, deployment, and management of Internet and Intranet web mapping applications. As coordinator and project manager,he was responsible for overseeing the design and implementation of GIS projects. As systems manager,he was responsible for overseeing strategic technology planning for the water&wastewater utilities and also responsible for operational oversight of the Systems Operations and Information Systems divisions. OpenSky AVL Integration with ArcGIS-City of Milwaukee Department of Public Works Project Manager for the integration of the City's Harris OpenSky Automatic Vehicle Location AVL) system with ArcGIS to improve fleet accountability, operational awareness, and decision support capabilities. Employment History Employer Position Title Position Dates Esri Consultant/Project Manager 2013—Present City of Garland Water Utilities Systems Manager 2010—2013 Town of Little Elm Public Works GIS Coordinator 2009—2010 City of Garland Water Utilities Project Coordinator 2007—2009 City of Garland IT/GIS Interim GIS Manager 2006—2007 City of Garland IT/GIS GIS Analyst 2000—2006 Continued Professional Development Training Unlisted Learning Center Courses, Esri Learning Center, Redlands, CA, 2018 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 27 6/23/2023 FME -Utility Network Migration Training, Safe Software One-Off Training, Virtual, 2018 Utility Network Tech Transfer Workshop, Esri Applied Technology, Redlands, CA, 2017 Portal Server Boot Camp, Esri Learning Center, Redlands, CA, 2016 OneEsri Bootcamp, In-House, Redlands, CA, 2016 Certifications PMP Certification, Project Management Institute, Dallas, Texas,Year Issued: 25-May- 2011, Expiration Date: 24-May-2023 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 28 6/23/2023 Srinivas Senior technical manager handling project management, technical Suryanarayanaiah advising, and support for water and wastewater utilities Senior Technical Manager Summary Mr. Suryanarayanaiah joined Esri as a senior technical manager for Database Services in 2007. His responsibilities include project management, technical advisory and providing support for database design, data conversion, data migration,management and quality control. He has more than 18 years of experience working with GIS projects,primarily in the water/wastewater utilities industry. Mr. Suryanarayanaiah has successfully managed many GIS data conversion and data migration projects. Career Highlights Technical Capabilities Supported data migration ArcGIS Apps - Collector for ArcGIS, Explorer for ArcGIS, for City of Milwaukee, WI Operations Dashboard for ArcGIS, Survey123 for ArcGIS, Supported data migration Web AppBuilder for ArcGIS for City of Bellevue, WA ArcGIS Online - Configurable Apps Supported data migration ArcGIS Platform -ArcGIS Pro for City of San Jose, CA ArcGIS Solutions -ArcGIS for AutoCAD Managed data conversion . Business Skill- Onsite Implementation, Business for City of Minneapolis Consultancy, Requirements Gathering and Discovery,Water Department, MN Managed data migration Technical Advisory, Technical Writing for"2nd Generation Programming Language -Python Computerized Land Technical Skill -Platform Configuration, Data Visualization, Information System" ETL Development, Geodata Management and Migration, 2GCLIS) for the Lands QA/QC, Spatial Analysis, Workflow Design Department of the Government of Hong Kong Selected Experience SAR. Managed data conversion Migration of GeoMedia data to Esri LGIM,City of San Jose,Public for 20+water systems for Works Department,CA California Water Service Company. City of San Jose, Public Works Department was using Experience GeoMedia for mapping their sanitary and storm water assets. Esri: 14 yrs 9 months Esri assisted the City in migrating the data to Esri's Local Total: 24 yrs Government Information Model (LGIM). Mr. Suryanarayanaiah Education was the technical lead and managed several activities including Diploma, Mechanical workshops for database design, data migration, quality control Engineering, Sri and configuring ArcGIS Data Reviewer,ArcGIS Workflow Jayachamarajendra Manager, Water Utilities Network Editing Template and ArcGISPolytechnic, Bangalore, Karnataka, India, 1992 Online maps and apps. The City has now successfully deployed P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 29 6/23/2023 the Esri platform for data management and dissemination. Time frame: 2015-2016 Fire Plan Maps,Parcel Update Process&eSearch Widget Enhancement,City of Fremont,CA The City of Fremont creates Site Plan maps for Fire crews. Mr. Suryanarayanaiah setup tools to assist the City in creating PDF maps of the Site Plans using geoprocessing tools and python. The City also regularly updates its parcels using data from Alameda County, CA. Mr. Suryanarayanaiah setup tools to download the information from County's spatial data portal and compare it with City's version to identify changes. The City then reviews the changes and processes them as appropriate. Mr. Suryanarayanaiah also configured Address Management Template's Attribute Assistant to auto-populate attribute information in the address points when they are created. Timeframe: 2012-2016 Data Migration Project,City of Bellevue City of Bellevue was using AutoCAD to represent its sewer, storm water and water infrastructure data. Attribute data was stored in an Oracle database. Mr. Suryanarayanaiah developed the data model and migration tools for the migration of City's infrastructure data from AutoCAD to Esri's Local Government Information Model (LGIM). He also configured Water Utilities Network Editing Template to enhance data editing,ArcGIS Data Reviewer to perform data validation, and ArcGIS Workflow Manager to streamline the overall data maintenance process. Timeframe: 2015-2016 Employment History Employer Position Title position Dates Esri Senior Technical Manager 2007—Present Nobel Systems Inc. Operations Manager 2002-2007 Nobel Systems Inc. Project Manager 1998-2002 Continued Professional Development Training Creating and Managing Utility Networks with ArcGIS, Esri Learning Center, Redlands, CA, 2019 ArcGIS Enterprise Data Management and Collaboration (Technical Bootcamp), Esri Learning Center, Redlands, CA, 2018 FME -Utility Network Migration Training, Safe Software One-Off Training,Virtual, 2018 Esri Enterprise Advantage Program Workshop, TA Training, Redlands, CA, 2018 Insider Threat Awareness, Esri In-House, Online, 2018 ArcGIS Pro: Essential Workflows, Esri Learning Center, Redlands, CA, 2018 Workplace Harassment, Esri Vendor, Online, 2018 Ethics and Code Conduct, Esri Vendor, Online, 2018 Utility Network Tech Transfer Workshop, Esri Applied Technology, Redlands, CA, 2017 Configuring Web Apps Using Web AppBuilder for ArcGIS,Esri Learning Center, Redlands, CA, 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 30 6/23/2023 Introduction to the ArcGIS GeoEvent Extension for Server, Esri Learning Center, Redlands, CA, 2016 Esri Security Awareness and Training, Esri Ethics and Compliance In-House, Online, 2017 Policy and Procedure Training: Labor- Timekeeping, Esri Learning Center(unlisted), Online, 2016 AppStudio for ArcGIS Boot camp, Esri Vendor, Redlands, CA, 2015 Security Awareness Essentials, KeyStone OnDemand Vendor, Online, 2015 Presentations Design a Geodatabase—Lightning Talk, Esri UC, San Diego, July 2014, 2015, 2016 P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 31 6/23/2023 Statement 4: A list of recent projects and the names of up to five clients who may be contacted, including at least two for whom services were rendered during the preceding year. Esri develops geographic information systems (GIS) software that helps organizations deliver effective and sustainable solutions to problems around the world. Esri software and services support more than 350,000 organizations. As the industry leader in GIS, Esri is engaged in over 2,000 projects and completed over 4,500 projects for government agencies since May 2015. Some have been for individual aspects of a GIS implementation, and others have been comprehensive, turnkey solutions involving all aspects of GIS implementation, from needs assessments to database design to operational rollout, and much more.Below is a sampling that Esri believes represents the type and scale of recent projects we have completed for other clients. Client Contacts Name Telephone Organization Email Address Title) Number Ms.Lyann Okada Honolulu Board of Water Manager,Technical Engineering Supply 808)748-5255 LokadaL&hbws.org Project Branch) Ms.Joan Delos Santos Hawaii Statewide GIS IT Specialist,Enterprise program 808)220-3941 joan.m.delossantoskhawaii.gov Technology Services Offices) Ms.Justine Nihipali Planning&SustainableCoastalZoneManagement 808)587-2875 justine.w.nihipali(n hawaii.gov Program Manager,Planning& Development Office Sustainable Development Office) Ms.Kristana Erikson County of Maui Information Technology (808)270-7518 kristana.eriksonkco.maui.hims GIS Manager) Services Division Ms.Bertha Yagi Honolulu Dept.of Honolulu Land Information 808)768-8064 byagi(cr honolulu.gov Planning&Permitting System) P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 32 6/23/2023 Statement 5: Any promotional or descriptive literature which the individual or firm desires to submit. Esri Response: Esri is providing the following information relating to its corporate history, experience, and what forms of support we envision being able to provide in support of the breadth of types of work the County of Hawaii may require assistance on. Esri Company Profile Esri develops GIS software that helps organizations deliver effective and sustainable solutions to problems around the world. We offer ArcGIS, a mapping and spatial analytics system that combines the science of geography with powerful GIS technology to reveal deeper insights into data. We also provide user education and training, technical support, and consulting services to help our users apply our technology to make more effective decisions and improve outcomes. Founded in 1969, Esri is a financially stable,privately owned corporation with a policy of zero debt. Private ownership means no stockholders forcing short-term decisions at the expense of long-term objectives. This lets us maintain a strong commitment to innovation and rapidly address the changing and emerging needs of our user community. Each year, we reinvest nearly 30 percent of our revenue in research and development to support new advancements in our platform technology. To help our users effectively implement geospatial technology to meet their needs, Esri maintains a worldwide partner network of more than 2,200 partners, including global alliances with major technology leaders such as Autodesk, SAP,Microsoft,Amazon Web Services, IBM, and SAS. We also have more than 80 international distributors that support Esri users in more than 150 countries. Esri's top priority is helping customers use GIS technology to solve important challenges. We invest in our customers, seek to understand the issues and opportunities they face, and work closely with them to build viable solutions for every industry. As a result of this commitment to customer success, our platform has become widely pervasive and supports users in many industries. Today, Esri software is used by more than 350,000 organizations worldwide including: Most US federal and national mapping agencies All 50 US state health departments Each of the 200 largest US cities More than 24,000 state and local governments worldwide More than two-thirds of Fortune 500 companies P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 33 6/23/2023 45 of the top 50 petroleum companies More than 7,000 colleges and universities Many others in dozens of industries Esri Professional Services Expertise Esri's Professional Services Division has been supporting Esri's customers for over 50 years by supporting the implementation, configuration, and customization of Esri's ArcGIS Enterprise Platform and products. Esri's services run the gamut from focused consulting services, enterprise architecture design, implementation support, interactive workshops, application design, requirements analysis, data conversion and migration,installation, customized training, and more. Our technical staff is composed of experts in consulting, architecture, programming,program and project management, and data conversion and migration. They bring extensive experience in using GIS as the core technology platform for business application integration. These include systems engineering, cartography, computer science, operations research, logistics management, business management, facilities management, planning, land surveying,terrain modeling and analysis, geodesy, geology,hydrology, and many others. Additionally,many of our staff are subject matter experts within several industry verticals such as 3D and Facilities,Utilities, and State and Local Government. Because GIS needs can come in many forms,we in Professional Services have a number of different engagement options to best provide what our customers need,when they need it. These options include: I. Project-based services—on a time-and-materials (T&M) or firm-fixed-price (FFP)basis 2. Technical consulting—short-term hourly engagements that provide the skills of highly capable and experienced consultants and technical staff members to Esri GIS users 3. Integrated support—builds on the level of service provided by Standard or Premium Support Services through additional technical resources, a broader scope of work, and an Integrated process 4. Service packages—short-term,high-impact services that provide knowledge transfer,best practices, and consulting support on a variety of Esri products and GIS management tasks 5. Esri Advantage Program—annual subscription program for a flexible framework for focused and dedicated support towards meeting an organization's vision to broadly adopt GIS for business objectives 6. Managed Cloud Services—offers Esri hosted and managed environments as well as other services such as cloud system architecture workshops and readiness assessments and proofs of concept Each of these options are described in more detail below. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 34 6/23/2023 It is critical to implement GIS and related technologies within the context of the organization's mission statement and goals. Esri can support development of comprehensive strategic implementation plans that provide a blueprint for developing and maintaining GIS operations within the organization. This planning can address administrative,policy, and personnel considerations as well as the specific detailed steps of supporting a complete GIS system. Critical success factors, deliverables,realistic schedules,measurable milestones, and an assessment of personnel requirements are all part of this planning process. With over 800 staff in the Professional Services division,we anticipate being able to form the necessary teams to best support any required support services request. Professional Services Avenues of Engagement During a requested service activity review, Esri would work closely with our business partner to understand the requirements,the level of effort, and the schedule. Based on this, Esri and its partner would decide which service offering would best support the requirements, timeline, and staffing needs. Below is a more detailed description of the various ways customers may engage Esri Professional Services. Project--based Services—Firm Fired Price (FFP) or Time and Materials (T&M) If the requested support is based on a need that requires designed deliverables with user acceptance testing, Esri would provide a proposal with detailed tasks and deliverables covering the design, development,testing, delivery, and maintenance project life cycle. The proposal would include agreed-upon product acceptance criteria, a defect management process, firm fixed prices by task, and a detailed project schedule. Additionally,Esri can support providing project- based services on a time and materials basis for activities. Technical Consulting—Short-term Hourly Engagements Esri has provided on-site technical and consulting support to meet our users' diverse and growing needs through our Technical Consulting services program since 1988. The Technical Consulting program provides the skills of highly capable and experienced consultants and technical staff members to Esri GIS users. Users define a work agenda and take advantage of a consultant's specialized services on a short- or long-term basis for a predetermined period of time. The program has placed Esri staff members with extensive Esri software experience in their professional areas of expertise at user sites around the world for periods ranging from a few hours to several months. Through the Technical Consulting program, Esri offers a full range of support including on-site technical and consulting support; assistance with GIS database and system design, installation and configuration; application development; data management; and operations,performance, and scalability. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 35 6/23/2023 Esri provides technical consulting services to both beginning and advanced Esri GIS users located domestically and internationally. Inte-rated Support Integrated Support builds on the level of service provided by either Standard or Premium Support Services. It provides additional technical resources, a broader scope of work, and an integrated process to elevate support cases between Esri support analysts and professional services consultants who are familiar with your environment, infrastructure, and applications. As an Integrated Support customer,you will still have access to all the components provided under Standard Support,which is included in your annual maintenance, or Premium Support, available on a subscription basis. This includes: A technical account manager(TAM)who acts as a single point of contact and works with your organization to ensure that your engagement with Esri Support is consistent and effective. Prioritized case management to ensure cases are routed with elevated priority to senior technical support staff who respond within an hour of submission to Esri. Proactive reviews and information sharing to review your support cases, as well as proactively communicate Esri software news and updates. Integrated Support also covers cases related to your configuration of ArcGIS, as it was designed and/or implemented by Esri Professional Services during a project or consulting engagement. As an integrated support customer solution support engineers (SSEs)will become familiar with your environment, support history,use cases,workflows, and restrictions. The SSEs work with the TAM and support analysts to triage cases,provide insight, and lead case management and troubleshooting of the cases as needed. Due to the SSEs familiarity with your environment and their broader scope of work the Integrated Support team can quickly troubleshoot customer specific environment and application issues that fall outside of the normal scope of support. Service Packazes Esri Service Packages are short-term,high-impact services that provide knowledge transfer,best practices, and consulting support on a variety of Esri products and GIS management tasks. Service Packages are delivered by Esri professionals to assist you with implementing Esri products faster and becoming self-sufficient with Esri technologies and are designed to help you: Reduce product installation and implementation time. Quickly adopt new Esri technologies. Improve productivity and operational effectiveness. Service Packages are standardized service offerings with a defined scope and fixed price. The following types of Service Packages are offered: P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 36 6/23/2023 Workshops: Interactive,hands-on technology transfer to help you become self-sufficient in using Esri technology. Workshop-based packages cover specific Esri technology and GIS- or industry-related activities. Examples include the ArcGIS Data Reviewer and ArcGIS Workflow Manager workshops, both described in more detail below. Jumpstarts: Designed to help you quickly become self-sufficient in installing, implementing, and managing Esri software. Jumpstart packages typically provide knowledge transfer and best practices for the use of Esri products. Examples include the ArcGIS Enterprise Jumpstart and Web GIS Launch Kit. Remote Support: Provides a defined number of hours of telephone and email assistance after the conclusion of a workshop or jumpstart Service Package. Enterprise Consulting: Offers specific assistance from our Enterprise Services consultants in key areas such as enterprise GIS architecture design and health checks. Advantage Promram In addition to project and technical consulting support, Esri offers its Advantage Program. The Advantage Program is a flexible framework to help organizations reach their vision for broadly adopting ArcGIS to meet business objectives. The program provides proactive technical advisory, annual planning/review meetings, a collaboratively developed technical work plan, participation in community technology webcasts as well as access to consulting services, premium technical support, and training. The Advantage Program provides a means of assisting organizations with a variety of possible activities such as: Conduct a review of client's current GIS environment, capabilities, and targeted obj ectives Provide recommendations for potential growth and expansion of GIS and geospatial enabled workflows across your business operations and technology environment Engage key Esri technical and industry subject matter experts to discuss,plan, and/or demonstrate key concepts and capabilities Provide the opportunity to leverage prioritized technical support to assist with key enterprise applications Grow foundational GIS knowledge for the organization through focused workforce development and training The flexible framework of Esri's Advantage Program allows for choice and configuration to meet objectives. The program provides access to a range of activities including technology strategy review, system design review, standard launch kit and jumpstart packages, and other general technical consulting activities. However,project-specific activities requiring Esri's Professional Services will be scoped,budgeted, and scheduled separately from the program. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 37 6/23/2023 Managed Cloud Services Esri developed its Managed Cloud Services (Managed Services) practice to assist customers interested in deploying the ArcGIS platform in the public cloud. For the past 10 years,the Managed Services team has helped 100-plus customers move all or part of their GIS practice to the cloud. Organizations across the globe, from a wide variety of industries,have trusted Esri Managed Services to design, deploy, and manage GIS applications, data, and workflows in the cloud. Customers who leverage these services get access to cloud and GIS experts with years of experience helping customers realize the promised benefits of the cloud. With the assistance of our Managed Services team, customers are free to focus on their business while trusting the administration of their platform to Esri. The services offered through Esri's Managed Services are designed to help customers regardless of where they are in their cloud adoption journey. Managed Services offers both managed services as well as consulting services. Managed service environments are designed to grant customers access to all of the features of the ArcGIS platform while removing the responsibilities normally associated with administering the platform. These environments are designed, deployed, monitored, and managed by the Managed Services team. Managed Services offers a range of environments suited to your organization's size, security, and service requirements. For customers looking for additional information or experiences before determining their next steps, Esri's Managed Services offers a variety of consulting services. These services range from cloud system architectures to proofs of concept. Engaging the Managed Services team through a consulting engagement gives organizations the confidence they need to make a cloud migration decision. Regardless of the type of engagement, customers using Managed Services are able to reduce their time to value and dedicate administrative resources elsewhere within the organization. P015701 County of Hawaii-Letter of Interest For Professional Services FY 2023—2024—PL.6 38 6/23/2023 Copyright©2023 Esri All rights reserved. Printed in the United States of America. The information contained in this document is the exclusive property of Esri or its licensors.This work is protected under United States copyright law and other international copyright treaties and conventions. 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