HomeMy WebLinkAboutState of Hawaii, DBEDT, Hawaii Broadband & Digital Equity - Hawaii Digital Equity Plan (2024)Page 1 of 294
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TABLE OF CONTENTS
EXECUTIVE SUMMARY......................................................................................................................................4
VISION/MISSION.......................................................................................................................................................................7
VALUES.......................................................................................................................................................................................... 8
METHODOLOGY.......................................................................................................................................................................9
CURRENT STATE OF DIGITAL EQUITY IN HAWAIʻI...............................................................................................11
METHODOLOGY................................................................................................................................................14
CURRENT STATE OF DIGITAL EQUITY IN HAWAIʻI.................................................................................26
OVERVIEW OF HAWAIʻI’S COVERED POPULATIONS.............................................................................................26
OVERVIEW OF HAWAIʻI’S DIGITAL LEARNERS........................................................................................................35
DIGITAL EQUITY ASSETS................................................................................................................................................... 36
DIGITAL EQUITY ASSET INVENTORY................................................................................................................. 49
BARRIERS & NEEDS...............................................................................................................................................................54
OVERARCHING BARRIERS AND CHALLENGES...............................................................................................54
BROADBAND ADOPTION AND ACCESS BARRIERS AND NEEDS.............................................................59
DEVICE AVAILABILITY AND AFFORDABILITY BARRIERS AND NEEDS.............................................. 66
DIGITAL LITERACY BARRIERS AND NEEDS.....................................................................................................70
ONLINE PRIVACY AND CYBERSECURITY RISKS AND NEEDS..................................................................76
BARRIERS AND NEEDS TO ONLINE ACCESSIBILITY AND INCLUSIVITY........................................... 78
IMPLEMENTATION PLAN...............................................................................................................................82
DIGITAL EQUITY PLAN AND CAPACITY GRANT TIMELINE.............................................................................84
LIST OF ORGANIZATIONS..................................................................................................................................................85
STRATEGY 1 - Honor the diversity of our communities with inclusive and accessible online resources...................90
STRATEGY 2 - Make devices safe, affordable, and available for all covered populations..............................................94
STRATEGY 3 - Provide broadband connectivity where Hawaiʻi lives, works, learns, and plays.................................100
STRATEGY 4 - Provide affordable lifelong digital literacy training and mentoring tailored to needs of covered
populations..................................................................................................................................................................................104
STRATEGY 5 - Strengthen disaster response capabilities and community resiliency through broadband................115
STRATEGY 6 - Prioritize funding and investment in policies that advance digital equity............................................118
STRATEGY 7 - Integrate evaluation and data collection throughout implementation to measure progress and
inform strategy development................................................................................................................................................... 121
COORDINATION WITH STATE CAPACITY GRANT AND BEAD FUNDING................................................125
ALIGNMENT WITH STATE PLANS AND GOALS.....................................................................................................125
CONCLUSION....................................................................................................................................................134
APPENDICES.....................................................................................................................................................136
APPENDIX A: GLOSSARY...................................................................................................................................................137
APPENDIX B: ASSET INVENTORY LIST......................................................................................................................141
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EXECUTIVE SUMMARY
The ʻŌlelo Noʻeau (Native Hawaiian proverb) above speaks to our dependence on the finite
resources on an island, our dependence on one another, and our interconnectedness with everything
around us. On a waʻa (canoe), everyone operates together and in sync with one another, with a
heightened awareness of the resources on board and the kuleana (responsibility/privilege) of each
member on the team to ensure everyone is cared for to bring their best selves forward. The
preparation for a long voyage is a tedious and intentional process where every detail, from resources
to navigation, are intricately planned.
For over 100 generations, Hawaiʻi has traced its history and roots throughout Polynesia as a
voyaging people, who traveled Moananuiākea (the ocean) in search of new opportunities, new
resources, and a new home. The ocean is what connected us to the outside world for generations,
and much like Moananuiākea, the Internet connects our people to the vast world around them. Our
Digital Equity Plan is this waʻa. The research and data gathered through engagement with our
communities on this journey throughout Hawaiʻi pae ʻāina (our islands) has informed critical
planning for the journey ahead to enable connectivity and access for all members of our community.
Our finite resources require strategies to achieve our goals of equity, and most of all, we rely on the
well-being of each and every member of our community to thrive.
We are all in the canoe together.
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In 1824, King Kamehameha III declared, “He aupuni palapala koʻu” roughly translated to, “mine is
a Kingdom of literacy,” ushering in an era where Hawaiʻi birthed over 100 newspapers in various
languages and experienced one of the highest literacy rates in the world. Once again in 2023, Hawaiʻi
has the opportunity to lead as we embark upon an era of Digital Literacy.
Our people are diverse.
With nearly 1.5 million residents living in Hawaiʻi as of the 2020 U.S. Census, over 1.1 million
residents (77.1%) identified themselves as being a part of an ethnic minority, and many trace their
ancestors outside Hawaiʻi, including many of those indigenous to Hawaiʻi. Yet, despite the diversity
of origins, the people of Hawaiʻi have come together and built a community based upon values,
inclusion, and acceptance. Although each island has its own identity, available resources,
communities, challenges, and needs, we come together to form one larger community and one
people.
As the most geographically isolated group of islands in the world, Hawaiʻi must ensure that each and
every resource is carefully nurtured and every individual has access to these resources so that our
communities continue to grow and our future generations have the opportunity to thrive. We must
plan for seven generations ahead. Although Hawaiʻi is home to a plethora of assets, our greatest
asset is our diverse, adaptive, and resourceful people. Like in a canoe, each of us has a role to play in
working together to achieve digital equity throughout Hawaiʻi. The continued focus on and
expansion of digital equity will help to ensure that the future of Hawaiʻi is a place where our next
generation and those to follow can find thriving futures at home.
Our people are resilient.
Online services from governmental and educational communication to social connections and job
applications often assume that everyone has access to the devices, high-speed Internet connection,
and the digital skills required to engage. However, there are still many residents throughout Hawaiʻi
—each experiencing their own set of barriers—that lack one or more of these access points. Digital
inequity in Hawaiʻi affects various covered households and communities throughout our islands.
And, those who lack access to reliable and affordable Internet service, adequate devices, and the
digital literacy skills necessary are severely disadvantaged in today’s interconnected world.
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The State of Hawaiʻi has been actively engaged in the work of identifying and seeking to close the
digital divide since the formation of the Hawaiʻi Broadband Task Force in 2007. The onset of the
COVID-19 pandemic in 2020 revealed and deepened the digital divide experienced by communities
throughout Hawaiʻi that were already vulnerable to inequalities and hardships. The Hawaiʻi
Broadband Hui (BBHui) and Digital Equity Declaration were birthed that year in response to the
digital inequities revealed and exacerbated by the pandemic. These are examples of the grassroots
efforts that have come directly from our communities in need in collaboration with government
partners.
The Lahaina wildfires of August 2023 created another emergency that unearthed the digital
challenges of our Maui communities. Although there were a multitude of community members and
organizations that stepped up to address some of the technical challenges, the event shined a light
on gaps in services and deeply rooted needs that prevail throughout our islands. Members of our
community, who had just faced intense trauma, were severed for days—if not weeks—from
communication that could connect them to vital information, services, and even the search for their
loved ones, deepening the trauma of the event.
Our people matter.
Over the past year, the State of Hawaiʻi Broadband and Digital Equity Office (HBDEO), under the
leadership of the Department of Business, Economic Development, and Tourism (DBEDT), and in
collaboration with a team of community-based consultants, has engaged directly with a wide range
of populations that face digital inequity across the islands. With more than 432 participants engaged
during the primary data collection phase of this plan, 59 interviews, and 39 focus groups with
members of covered populations across Hawaiʻi, the Digital Equity Plan seeks to center the voices
of Hawaiʻi’s diverse community. This deeply rooted outreach into Hawaiʻi’s digital divide lays the
foundation for our collective movement towards a digitally equitable future for all of our kamaʻāina
(residents), particularly those in marginalized communities and underserved households.
The Digital Equity Plan is the first step in what we believe will be a unique voyage for Hawaiʻi.
Together, we will embark on a journey to bridge the digital divide and steer Hawaiʻi into a future
where digital equity is achieved and all of those who call Hawaiʻi home will have access to the
devices, connection, and skills that they need to succeed into the digital future.
Our people are digital learners.
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VISION/MISSION
The vision of the Digital Equity Plan for Hawaiʻi will be the overarching guide that will steer the
direction of all strategies, objectives, and actions in this plan.
As remote work, online learning, telehealth services, and virtual interactions became essential,
individuals and communities faced immense obstacles getting digitally connected. These challenges
will continue without high quality Internet access, adequate tools, and the necessary digital literacy
skills. The impact of digital inequity extends across various sectors and geographic regions in
Hawaiʻi—economy, workforce, education, healthcare, essential services, familial care, and civic and
social engagement. Access to affordable, high-speed Internet, connected devices, digital literacy
training, and support programs for communities will empower Hawaiʻi’s residents and create a more
equitable and prosperous future.
Hawaiʻi’s vision for digital equity is informed by its rich history, while looking forward to the next
seven generations of a thriving people. It recognizes that digital equity goes beyond acute needs
experienced each day and has the power to impact fundamental quality of life.
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VALUES
Aunty Pilahi Paki, in sharing the ALOHA acronym,
represents the core values in the Native Hawaiian culture and
illustrates the overarching value for the Digital Equity Plan.
Aloha guides all of our work to engage with compassion,
respect, and appreciation for one another and carry out our
responsibilities to create a more equitable community. This
Native Hawaiian concept is so deeply ingrained into the way
of life in Hawaiʻi that it is enshrined as the Aloha Spirit Law:
Hawaiʻi Revised Statutes §5-7.5.
Guided by the value of aloha, we believe that the Digital Equity Plan realizes the spirit of this value
through inclusivity for each of our neighbors, family, friends, and community members in providing
equitable access to devices, broadband, and the digital literacy skills for everyone that calls Hawaiʻi
home. Our communities seek to create a culture of kuleana (responsibility/privilege) inspired by the
aloha spirit, where we respect uniqueness,mālama (care for) each other, treat one another with
dignity, and work towards an equitable future for our next seven generations. Our deeply rooted
people have developed a cultural respect that has been built over generations of interconnected
communities that have worked together to thrive in these islands we call home.
The Digital Equity Plan uses the value of aloha to provide a foundation for all of our recommended
strategies, objectives, and actions, which seek to set the pathway for our voyage towards a digitally
equitable future.
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METHODOLOGY
The Hawaiʻi Digital Equity Plan was developed through an intricate phased approach to plan
development and included the following phases:
Phase 1: Review existing bodies of information on broadband and digital equity, both locally and
nationally
Data drawn from previously published federal, state, and county government sources, subject matter
experts and community leaders in broadband, pilot projects, studies, plans, and models helped to set
the foundation to preliminarily identify barriers, objectives, and strategies surrounding digital equity.
Phase 2: Conduct focus groups and interviews statewide to hear directly from covered
populations and those who interface or serve them
A statewide network of community organizations, service providers, and other resources were key
stakeholders in the design of a hyper-local strategy to hear directly from covered populations across
Hawaiʻi by removing the barriers that place them in the digital divide: cost, time, culture,
transportation, language, or distrust.
More than 432 participants were reached through 39 focus groups and 59 interviews held on six
islands across the pae ʻāina.
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Phase 3: Analyze data collected to uncover themes that would inform the development of the
Digital Equity Plan
Barriers, needs, strategies, objectives, and potential actions were directly developed from the wealth
of qualitative and quantitative primary data collected in the focus groups and interviews conducted.
Phase 4:Invite broad review and response to the draft through the Public Comment Period and
incorporate statewide feedback into the final Digital Equity Plan for submission to the National
Telecommunications and Information Administration (NTIA)
Phase 5: Conduct ongoing outreach and regularly refresh strategies for future coordination after
the Plan is approved.
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CURRENT STATE OF DIGITAL EQUITY IN HAWAIʻI
To understand the digital landscape of Hawaiʻi, we must first understand the geographic, cultural,
and the social landscape of our home. While our pae ʻāina includes 137 islands across the
archipelago, our population of 1.45 million people is primarily scattered unevenly across seven of
them: Niʻihau, Kauaʻi, Oʻahu, Molokaʻi, Lānaʻi, Maui, and Hawaiʻi Island. Individual island
populations range from a few thousand to one million, each composed of a unique mixture of
cultures, community networks, available resources, and socioeconomic characteristics. There is
immense overlap between Hawaiʻi’s covered populations.
Assets:
Years of work have paved the way for the creation and implementation of this Digital Equity Plan.
Between Hawaiʻi’s government sectors, community organizations, and other agencies throughout the
pae ʻāina, an array of resources, programs, and initiatives have been and currently are being
implemented to strive towards digital equity. These assets, in concert with the groundwork that has
been laid out by these organizations, compose the digital ecosystem that we see today.
An intricate net of agencies, non-profit organizations, grassroots efforts, and motivated individuals
who have started bridging the digital divide for many in our covered populations. In addition to
those tangible assets, Hawaiʻi, with her unique cultural values and communities, possesses many
intangible assets and qualities that will serve to advance the goals and catalyze the work that has
already been done. These include the intrinsic motivation of individuals to better their lives, a culture
of kuleana (responsibility for self and others), and widespread understanding of the value of Internet
connectivity and the doors that can open with it. Particularly among those who have a language
barrier, the online accessibility and the inclusivity of assets is dramatically diminished.
Barriers and Needs:
The lack of digital equity throughout Hawaiʻi has been a pressing community issue, birthing the
digital divide across racial, economic, and geographical boundaries, and further amplifying inequity
among our most vulnerable and underserved populations. There are identified barriers beyond the
lack of access and skills. Knowledge barriers such as limited digital literacy skills, emotional barriers
such as fear, shame, and distrust, and logistical barriers like transportation, cost, and bureaucratic
roadblocks are overarching barriers expressed by a majority of the covered populations that we
spoke to. There are additional, specific barriers for certain covered populations like the lack of a
social security number or birth certificate among immigrants and post-incarcerated individuals that
prevents their access to devices, phone plans, and other benefits.
Community outreach with covered populations revealed their recognition that overcoming these
barriers and gaining access—to devices, to the Internet, and to digital skills—is a pathway to improve
their lives and the lives of their families for generations to come.
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USING THIS PLAN
This plan can be used as a reference guide for those tasked with policy creation, grantmaking, and
implementation. Some of its specific tools include:
●Map of digital assets highlighting areas, where resources currently exist across Hawaiʻi.
●Implementation plan to accomplish the Strategies and Objectives.
●Potential Actions that may be supported or considered.
●Storytelling from our communities and covered populations, articulating their assets and
needs, and providing a lens into opportunities for a more digitally equitable future.
This five-year plan is intended for all sectors of Hawaiʻi’s communities:
●For our policymakers to be guided by the vision and consider allocating resources to achieve
it.
●For our State agencies to build the capacity needed to implement the strategies and
objectives in accordance with the mission, vision, and values.
●For each member of our community to see themselves in Hawaiʻi’s future and feel inspired
and excited about the digital future yet to come.
●For our community organizations to see their voice is uplifted and be inspired by
opportunities for connectivity and improving the quality of life of their families.
●For our industries and employers to feel ownership of their essential role in supporting and
advancing opportunities for their employees, patients, and partners with integrated skills and
resources in their work.
We invite you to use this Digital Equity Plan much like a navigational tool for this voyage to move
Hawaiʻi and her people closer to an equitable digital future for all. This Plan is for everyone that calls
Hawaiʻi home, as everyone on the canoe has an important and active role to play in moving the
needle towards a better future for Hawaiʻi, particularly those who currently exist in the digital divide.
Whether you are an organization serving covered households, an individual looking to make a
difference in their community, or a person in need of digital resources to improve your life, this Plan
will outline a vision, a set of strategies, and an implementation plan for you to play an active role in
the digital equity future for Hawaiʻi today, for the next five years, and for the next seven generations.
Based on an ancient indigenous philosophy, the Seven Generations Principle recognizes that our
actions and decisions today will impact the world seven generations into the future. This plan
embraces the Seven Generations Principle as it articulates strategies toward a more equitable future
for Hawaiʻi. The Implementation section describes objectives, strategies, and actions as benchmarks
over the next five years, but are focussed on outcomes for seven generations hence.
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METHODOLOGY
The gaps in digital equity were starkly evident during COVID-19 and prompted a concerted effort
to close the digital divide. The Hawaiʻi Broadband and Digital Equity Office (HBDEO) was created
in 2021 and exemplified further commitment from the state to aggressively advance high-speed
Internet access and digital equity across the pae ʻāina. This Digital Equity Plan, therefore, is a
well-timed opportunity to assess the needs among those most affected by inequities and pave the
way to address them. While accessibility to the digital skills, digital devices, and high speed wifi for all
in Hawaiʻi creates a better future for our home, the need to address barriers and provide solutions
for covered populations found in the digital divide is a necessity.
HBDEO contracted with a team of three firms whose diverse network throughout Hawaiʻi and
whose collective decades of community-based initiatives among covered populations cited by NTIA
brought the experience needed for developing the Digital Equity Plan. Furthermore, these three
firms were already established advocates of broadband expansion to the unserved and underserved
residents of Hawaiʻi. An equally dedicated Steering Committee of community-based leaders from
Kauaʻi, Hawaiʻi Island, and Oʻahu was subsequently added to provide additional guidance and
support to the Plan development process.
The planning and outreach process focused on “covered populations,” a broad description used by
the NTIA that includes various populations within our community that are identified as having
unique needs and barriers related to digital access. These covered populations include those
identified by NTIA as well as those identified through our planning partners and outreach process.
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HBDEO adopted a phased approach to the development of the Plan including:
Phase 1:Review existing bodies of information on broadband and digital equity, both locally and
nationally
Phase 2:Conduct focus groups and interviews statewide to hear directly from the covered
populations and those who interface or serve them
Phase 3:Analyze data collected to uncover themes that would inform the development of the
Digital Equity Plan
Phase 4: Invite broad review and response to the draft through the Public Comment Period and
incorporate statewide feedback into the final Digital Equity Plan for submission to NTIA
Phase 5:Conduct ongoing outreach and regularly refresh strategies for future coordination after
the Plan is approved
1. Review Existing Studies and Data
We benefited greatly from prior explorations and thought leadership both locally and nationally on
the topic of digital equity. We drew data from federal, state and county government sources, other
publicly available information, subject matter experts and community leadership in broadband, pilot
projects, studies, plans, and models to help preliminarily identify barriers, objectives, and strategies
surrounding digital equity. The Hawaiʻi resources were particularly helpful because the assessments
were undertaken both during and after the COVID-19 pandemic and lockdown, and they were
enlightening about impacts on the very populations and communities that this Plan is targeting.
These studies provided awareness of groups and individuals who were considered for focus groups
and interviews, and they also informed the alignment of broadband and digital equity on health care,
economic development, and education. The Hawaiʻi sources (with hyperlinks retained) included:
●ʻApakau Ka Lā, University of Hawaiʻi Broadband for Hawaiʻi
●Comprehensive Economic Development Strategy
○County of Maui Comprehensive Economic Development Strategy
○Kauaʻi Comprehensive Economic Development - Strategic Plan 2022-2026
○Hawaiʻi County - 2022 Comprehensive Economic Development Strategy
○2022-2026 Oʻahu Comprehensive Economic Development Strategy
○2022 State of Hawaiʻi Comprehensive Economic Development Strategy
●Department of Commerce and Consumer Affairs
●Detailed Languages Spoken at Home in the State of Hawaiʻi
●Hawaiʻi 5-Year Strategic Plan for a Digitally Ready Workforce
●Hawaiʻi Broadband Access Final Report, Hawaiʻi State Auditor 2008
●Hawaiʻi Broadband Hui
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●Hawaiʻi Broadband Strategic Plan, 2012 and 2020
●Hawaiʻi Department of Education 2020 Distance Learning Survey
●Hawaiʻi Digital Equity Declaration
●Hawaiʻi Digital Equity Ecosystem Map
●Hawaiʻi Digital Literacy and Readiness Study
●Hāmākua-Kohala Health 2022 Community Health Needs Assessment
●Hāna Health Community Needs Assessment Study 2022
●Hāna Health Community Needs Assessment for Native Hawaiians Study 2022
●Maui Economic Opportunity Community Needs Assessment 2022
●Non-English Speaking Population in Hawaiʻi 2016
●Vibrant Hawaiʻi Digital Literacy Project
The weekly forum of the Hawaiʻi Broadband Hui (BBHui), whose members include key private
sector players including wireline and wireless carriers, federal, state and county legislative and administrative
leaders, local, national, and international non-profits, public and private schools, universities, and
community leaders, was uniquely valuable from the outset and throughout the Plan’s development. The
weekly meetings include presentations and discussions with community leaders about topics such as
grassroots initiatives, public and private projects, funding opportunities, and current legislation. While there
is an abundance of challenges, it is inspiring to learn about those who are undaunted by these obstacles
such as the homeless community at Puʻuhonua o Waiʻanae, the Aloha Independent Living TeleConnect
program, or Hawaiʻi County’s efforts to install free public Wi-Fi at public facilities.
We augmented these local resources with national-level plans, studies, and publications including:
●Benton Institute for Broadband & Society
●Broadband Financials: A Practical Primer
●Colorado Department of Labor and Employment 2021 Digital Literacy & Inclusion Report
●Digital Equity Plans from other states (as released)
●JFF’s Advancing Access and Digital Equity: Challenges and Solutions
●Lessons Learned in Workforce Innovation: How Six States are Planning to Advance Digital
Skills for Equitable Economic Participation
●National Digital Inclusion Alliance State Digital Equity Toolkit
●Technology and Disability: The Relationship Between Broadband Access and and Disability
Insurance Awards
●The New Landscape in Digital Literacy from the National Skills Coalition
●Toward Gigabit Libraries Toolkit by Internet2
●USAC Affordable Connectivity Program
2. Conduct Focus Groups and Interviews
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The team’s approach to developing the Digital Equity Plan from its inception was to “walk the talk”
by designing a hyper-local strategy to hear directly from covered populations across Hawaiʻi. This
ensured that the Plan centered the voices and authentic experiences of covered populations.
The approach to outreach with covered populations was to remove the very barriers that confront
their full access to the digital world: cost, time, culture, transportation, language, or distrust. To
recruit participants, the team tapped into a statewide network of longstanding and trusted resources
with firsthand knowledge and longstanding relationships with covered populations. These key
stakeholders were pivotal in helping to recruit focus group participants and interviewees.
To schedule sessions, times and locations were tailored to the availability and circumstances of
participants. For example, seniors on limited income preferred to meet for lunch in the
multi-purpose room of their affordable housing complex. Workers in rural communities needed to
meet after work over an early dinner that included a way for their children to participate.
Vision-impaired participants were best engaged through their peer support groups in sessions that
did not involve writing. A focus group with Hispanic immigrants included a wonderful translator
who assisted with interpreting activities and responses throughout the session. For an interview with
a quadriplegic participant, we were welcomed into his home to a seat at his bedside where he shared
his remarkable journey of obtaining a laptop and continuing to advocate for the rights of disabled
persons. In all cases, focus groups were held based upon the preference of the participants. For
many, in-person meetings were critical. For others, meeting communities where they gathered meant
joining virtual meetings or engaging with standing events.
All who participated were unwavering in their support and desire to help Hawaiʻi achieve the goals
of digital equity. To our great benefit, one door often opened others. The Kauaʻi representative on
the Steering Committee recommended we meet with the director of a post-incarceration program
who then organized a focus group with tenants in their transitional housing facility. A husband and
wife team rallied to organize a digital equity presence at a community health fair proudly wearing
“digital navigator” shirts they designed themselves. This event positioned us to interview several
service providers who work with covered populations in remote communities on Hawaiʻi Island. A
Lānaʻi businesswoman persuaded a community leader to contact our team about hosting a focus
group, yielding 16 participants and three interviews with those who could not attend.
The majority of focus group participants drew from covered populations, while most interviews
tended to be with service providers who may have been members of the covered population, but
were able to offer strategic, overarching perspectives about those populations and programs that
may have existed. Contacts were engaged primarily through multiple emails and phone calls,
supported by flyers that were a Frequently Asked Questions handout that the team designed, the
Hawaiʻi Digital Equity Plan website published by HBDEO. While groups were approached for their
primary connection to one of the covered populations, all focus groups (as anticipated) produced a
mix of various covered populations. A rural group, for example, included ethnic minorities,
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individuals with disabilities, seniors, and veterans. A focus group with parishioners on Lānaʻi
attracted Pacific Islanders, English language learners, seniors, and veterans.
Outreach focused on the quality of interactions with covered populations rather than quantity,
recognizing that settings which are informal, convivial, and among familiar acquaintances would be
most conducive to rich, open conversations. We designed 90-minute sessions for all focus groups.
The facilitators of focus groups were supported by a script and tools to maintain consistency across
sessions while interviewers used guiding questions to assist with their conversations.
Focus groups were deliberately interactive, engaging sessions, and sought to learn participant
perspectives of what is working and what is not working (i.e., the barriers to digital equity, including
any privacy or security concerns and their current access to devices, the Internet, and training). We
also invited advice on actions that might make a difference in closing the gap on access. To elicit the
most candid feedback, participants were assured of anonymity, noting that if a quote was used it
would not be attributed by name to a specific person. We captured what they shared for later
analysis and tracked additional information through a demographic questionnaire that captured
other quantifiable data about participants’ access to broadband, devices, and training.
When this phase of the outreach concluded in August, our team had been welcomed into homes,
offices, classrooms, community centers, church halls, and virtual forums across all major islands to
hear from all covered populations in rural and urban communities on all major islands. The
perceptions and perspectives gathered provided insights into real life circumstances, both positive
and negative.
The following graphics summarize the final breakdown of our primary data collection and
community outreach during this phase:
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The team reached more than 480 people through 39 focus groups and 59 interviews that were held across the pae ʻāina of Hawaiʻi. This
map shows the distribution of these residents across the island chain, based on zip code. As discussed herein, great care was taken to ensure
that outreach efforts achieved maximum reach across all of Hawaiʻi’s covered populations and geographies. The above graphic shows a map of
the eight main Hawaiian Islands with location pins noting the home zip codes of focus group participants.
We were honored to spend time with communities across Hawaiʻi and receive input through focus groups and interviews with diverse entities
and individuals. The above graphic shows the eight Hawaiian Islands with labels indicating the number of interviews and focus groups held on
each island; other labels indicate the number of focus groups and interviews that were held virtually with entities that have a statewide presence
as well as the total number of interviewees and focus group participants.
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The above graphic shows the number of focus groups that had participants from the nine covered populations. Note that some focus groups had
participants from multiple covered populations and that many individuals self-identified as members of multiple covered populations.
Through the focus groups and interviews, participants became partners and allies in the design of
the Plan. Many individuals from covered populations are largely marginalized people who are not
accustomed to being asked to share their thoughts and recommendations. The listening process
reinforced existing relationships and built new ones between and with participants. These
relationships instilled credibility and trust that will be vital to future strategic endeavors as the Plan
moves into implementation. It was gratifying to hear participants express appreciation for the
opportunity at the end of sessions and interviews:
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3. Analyze Data and Develop Plan
The research team gathered a wealth of qualitative and quantitative data from primary and secondary
sources, some of which validated prevailing beliefs about digital equity and some that provided new
insights into challenges and solutions. The raw data was categorized into categories of barriers,
needs, assets (including potential assets), priorities, and advice. Much of what was shared as barriers,
for example, cut across all populations such as the cost of Internet plans, phones, or training. Any
data unique to a population is called out. One example is that post-incarcerated individuals who are
released without money, official identification, or birth certificates face the daunting task of securing
a phone. Direct quotes were especially important to capture to ensure that the voices and
experiences of covered populations are reflected in the Plan.
Strategies, Objectives, and Actions tie as directly as possible to the input received through the
outreach efforts. It was singularly important to honor what was shared in interviews and focus
groups. As a result, the Actions are deliberately detailed to reflect nuances that may seem minor but
reflect potentially monumental impacts in the lives of the covered populations. Free Wi-Fi at bus
stops, access to a printer, and knowing how to sign a pdf were all significant Actions identified by
participants.
Reflecting the considerable assets we have or could potentially develop, this Plan includes a Digital
Equity Asset Inventory. We are grateful for the organizations and individuals who have championed
initiatives and others who are interested in doing their part to achieve digital equity. This Asset
Inventory has been emailed to the hundreds of members of the BBHui as well as others to add,
update, and verify listed assets. This represents an initial effort to build awareness and serve as a
central source for broadband information and potential partnerships.
4. Invite Public Comment on the Digital Equity Plan
The draft Digital Equity Plan was published on September 30, 2023 to invite Public Comment from
October 1 through October 31, 2023. An electronic copy of the draft Plan was posted on the
HBDEO website,broadband.hawaii.gov/digitalequityplan, and printed copies were made available at
all public library branches across the state.
A multimedia approach in the publicity plan was essential for HBDEO to penetrate a range of
partners and audiences, raise awareness of the draft Digital Equity Plan, and encourage Hawaiʻi
residents to read the Plan and share their feedback. A DBEDT press release announced the
publication of the draft Plan and commencement of the 30-day Public Comment period, and the
team coordinated with various local media outlets to generate over 20 news stories statewide that
garnered over 5 million impressions. The HBDEO website was updated and frequently refreshed to
showcase the draft Plan, news stories, social media toolkit materials, and in-person public comment
sessions taking place throughout the month. Additionally, a follow-up email was sent to the
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individuals who gave generously of their time to join focus groups and interviews to encourage them
to review the draft Plan and to provide their input, and the hundreds of BBHui members received a
presentation on the Plan at a weekly meeting of the Hui.
Beyond the media outreach and online communications, a series of in-person public comment
sessions were held across the state to provide an overview of the key elements of the Plan and solicit
first hand feedback. The comment period launched with Hawaiʻi’s first in-person Broadband Hōʻike
(exhibition), hosted on Kauaʻi as a part of Digital Inclusion Week. Electronic copies of the draft
Digital Equity Plan were distributed to attendees prior to the event, printed copies were available
on-site, and two focused sessions were conducted during the event. In the following weeks,
in-person sessions were conducted on Oʻahu, Molokaʻi, Maui, and Hawaiʻi Island, all presented in
tandem with the Broadband Equity, Access, and Deployment (BEAD) planning team from the
University of Hawaiʻi. A slideshow presentation was created for these sessions, and each session was
advertised in local island news publications.
An online public comment form was created to collect input and reach audiences across Hawaiʻi,
and printed copies of the same form were made available at all public libraries. Written comments
could be mailed to the HBDEO office, and comments could also be emailed to a dedicated email
account, dbedt.internetforall@hawaii.gov.
Summary of Public Comments.Publicity inviting participation during the 30-day comment
period went beyond simple awareness. It was Hawaiʻi’s next leap toward establishing a culture of
digital equity. It was a call to action to individuals, organizations, and communities across Hawaiʻi to
join together in achieving the collective vision for generations to come.
In sum, 41 individuals and groups submitted comments through email and the public comment
form. Oral comments were recorded at each of the five in-person public comment sessions which
collectively attracted over 80 participants. Comments received were carefully reviewed, analyzed,
synthesized, and incorporated where appropriate within the final Digital Equity Plan. These are
summarized below::
●Executive Summary, Vision, Mission, and Values consisted of positive comments
complimenting the introduction, along with feedback on specifying or elaborating on our
vision to reduce any confusion or assumptions.
●Methodology comments included recommendations on research for future study, along
with feedback from public meetings requesting evening sessions, outside of business hours,
which were all added and addressed in the Plan through the “Conduct Ongoing Outreach”
section.
●Assets section, recommendations were made of additional resources to offer. We have
incorporated those recommendations as appropriate as well as addressed communities that
residents mentioned also are in need of resources.
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●Barriers and Needs section addressed barriers that could be misinterpreted or barriers that
were not highlighted.
●Implementation section, feedback consisted of ways we could implement what was not
discussed in the Draft Plan. Comments were carefully taken into consideration, however,
comments were only incorporated as appropriate. Most feedback had already been addressed
within the plan, or they have been updated and elaborated on in the Actions section. The
team has since updated the plan to offer further explanation on concepts and incorporated
additional specifics to respective areas.
●Formatting and Additional Thoughts consisted of feedback on formatting such as how
information was presented, which was incorporated as appropriate. In general there was
overall positive feedback on the Hawaiʻi Digital Equity Plan and recommendations on
providing additional accessible options in the future.
We mahalo everyone that took the time to read the draft plan and provide the team with feedback
and ideas.
Photos below show focus groups held throughout the planning process. Left is a photo from a Micronesian community cultural event that hosted
a focus group; top right is from a rural focus group on Lānaʻi; bottom right is from a kūpuna group in rural Oʻahu.
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5. Conduct Ongoing Outreach
The Digital Equity Plan will be a living document. As we move forward with implementing strategies
and actions, we will continue to grow and refresh this body of research by regularly reaching out to
the covered populations whose voices informed the initial plan. Ongoing outreach will entail
revisiting the approaches that elicited the rich feedback:
●Regularly reviewing existing and new literature that can enlighten us on other data,
models, and research that we might adapt or adopt. With the recent boost in federal
investment in broadband, we anticipate digital equity activities to proliferate yielding volumes
of reports and lessons learned to be consulted. For example, AARP’s report “Aging
Connected: Exposing the Hidden Connectivity Crisis for Older Adults,” not only quantifies
the technology gap for those over the age of 65, it provides programmatic approaches to
getting older adults online and discusses the implications of disconnected older adults.
●Conducting focus groups with covered populations, retaining the hyperlocal approaches
that met residents “where they are” and reduced barriers to participation. It remains
particularly important to schedule conversations with covered populations that
accommodate their availability such as during lunches, evenings, or weekends.
●Collaborating with community-based organizations who offer direct links and trusted
relationships with covered populations. For those already engaged in the work of digital
equity, we look to expand their capacity. For newer stewards of digital equity, we will serve as
mentors with the assistance of our cadre of digital navigators.
●Using surveys, Digital Equity Project Tracker, and other tools disseminated both
digitally and in hard copy to gather data that enables us to measure effectiveness and to use
lessons learned to modify programs and strategies over time.
Ongoing outreach will enable HBDEO to hone strategies for greater and lasting effectiveness of the
Digital Equity Plan..
Scan to view the Digital Equity Project Tracker Survey or visit
bit.ly/DEProjectTracker
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CURRENT STATE OF DIGITAL EQUITY
IN HAWAIʻI
OVERVIEW OF HAWAIʻI’S COVERED POPULATIONS
To understand the digital landscape of Hawaiʻi, we must first understand the geographic, cultural,
and social landscape of our island state. While our pae ʻāina (islands that comprise Hawaiʻi) includes
137 islands across the archipelago, our population of 1.45 million people is primarily scattered
unevenly across seven of them. These islands all vary in their shape, size, age, composition, and
available resources, and so too do their residents. Individual island populations range from a few
thousand to one million, each composed of a unique mixture of cultures, community networks, and
socioeconomic characteristics. Furthermore, there are regions, towns, and valleys on each island
which, due to their location and historical evolution, possess unique characteristics of their own.
Consequently, nearly 94 percent of Hawaiʻi residents fall within a covered population, and some
island populations are at 100 percent, as reflected in the Digital Equity Act Population Viewer.
1
The following is an exploration and analysis of covered populations across Hawaiʻi. In recognition
of the great diversity of our people and islands, populations, available resources, and community
needs are described to the level of island (mokupuni), region (moku), or smaller land division (town,
valley, ahupuaʻa) as appropriate and as the data allow.
1 https://mtgis-portal.geo.census.gov/arcgis/apps/webappviewer/index.html?id=c5e6cf675865464a90ff1573c5072b42
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●Covered Households.According to the 2022 American Community Survey (ACS) data
released by the U.S. Census Bureau, roughly 17 percent of Hawaiʻi residents live within
covered households, with percentages varying across the counties. We note that the statewide
total has grown over the past few years, with the 2015-2019 5-year ACS data showing 14
percent of Hawaiʻi residents within covered households. In both data sets, Hawaiʻi County
has the highest incidence with over one-fifth of the population living within covered
households.
Source: Kalawao County: U.S. Census Bureau, 2015-2019 5-Year American Community Survey (ACS) Estimates. All other
counties: U.S. Census Bureau, 2022 American Community Survey, based on the population for whom poverty status is
determined.
Given that the cost of living in Hawaiʻi is the highest in the nation–the cost of living index
through the second quarter of 2023 being 181.4–we acknowledge the large number of
households across the state that are not covered households but experience economic
challenges. Over 40% of households across the state are ALICE (Asset Limited, Income
Constrained, Employed) or in Poverty. Maui County exhibits the highest rate of households
under financial strain with nearly 50% ALICE or in Poverty.
County Total
Households
Households
in Poverty
% of
Total
ALICE
Households
% of
Total
Hawaiʻi County 72,194 11,384 15.8%22,287 30.9%
Honolulu County 338,093 36,655 10.8%95,009 28.1%
Kalawao County 31 2 6.5%6 19.4%
Kauaʻi County 23,464 2,840 12.1%7,103 30.3%
Maui County 56,319 6,381 11.3%21,301 37.8%
STATEWIDE
TOTAL 490,101 57,262 11.7%145,706 29.7%
Source: U.S. Census Bureau, 2021 American Community Survey, ALICE Threshold 2021
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Individuals within Covered
Households
County Total Population Amount Percent of
Population
Hawaiʻi County 203,876 44,120 22%
Honolulu County 963,464 153,128 16%
Kalawao County 86 4 5%
Kauai County 73,169 9,875 13%
Maui County 162,152 24,905 15%
STATEWIDE TOTAL 1,402,747 232,032 17%
●Kūpuna.Seniors aged 60 years and older represent nearly one-quarter of Hawaiʻi’s
population. Although the island of Oʻahu is home to the largest number of seniors, Hawaiʻi
Island has the highest number per capita. Living situations vary among multigenerational
households, senior living facilities, and individuals or couples aging alone in place.
Total Seniors (60+)
County Total
Population Amount % of Total
Population
Hawaiʻi County 200,468 58,894 29.4%
Honolulu County 1,015,167 240,221 23.7%
Kalawao County 48 15 31.3%
Kauaʻi County 73,247 20,499 28.0%
Maui County 164,568 42,367 25.7%
STATEWIDE
TOTAL 1,453,498 361,996 24.9%
Source: U.S. Census Bureau, 2021 American Community Survey
●Incarcerated individuals (other than individuals who are incarcerated in a federal
correctional facility). There are eight non-federal correctional centers and facilities
distributed across the islands, with four located on Oʻahu, two on Hawaiʻi Island, and one
each on Kauaʻi and Maui. The sole women-only facility in the state is located on Oʻahu.
According to data gathered by the Prison Policy Initiative, at least 15,000 individuals are
booked into the prison system each year in Hawaiʻi. At any given time, approximately 5,100
residents are incarcerated: approximately 4,100 in state prisons, 130 in involuntary
confinement, 60 in juvenile detention, and 840 in federal prison, 17,000 people on probation,
and 1,300 on parole.
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Incarcerated Individuals
County Total
Population Amount % of Total
Population
Hawaiʻi County 200,468 819 0.4%
Honolulu County 1,015,167 3,383 0.3%
Kalawao County 48 0 0.0%
Kauaʻi County 73,247 311 0.4%
Maui County 164,568 699 0.4%
STATEWIDE
TOTAL 1,453,498 5,212 0.4%
Source: U.S. Census Bureau, 2015-2019 5-Year American Community Survey (ACS) Estimates.
Native Hawaiians are overrepresented in the incarcerated population. Estimates range from
25% to 40% depending on how race and ethnicity data is collected, by whom, and for what
purpose.2
Each year, approximately 1,654 individuals are released, including approximately 141 women
(not counting sentencing terms of less than one year).
3 There are unique challenges for
women coming out of incarceration: “most incarcerated women are mothers, and are
frequently the primary caretakers of their children.”
4
4 https://www.prisonpolicy.org/reports/outofwork.html#appendix
3 https://www.prisonpolicy.org/blog/2022/08/25/releasesbystate/
2 https://www.prisonpolicy.org/profiles/HI.html
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The only women’s prison in Hawaiʻi, the Women’s Community Correctional Center
(WCCC), houses pre-trial and sentenced female offenders at maximum, medium, and
minimum custody levels. Offerings at WCCC include a cognitive-based curriculum,
parenting and educational classes, domestic violence treatment, day reporting, and electronic
monitoring programs. Within WCCC is Ke Alaula, a 50-bed gender-responsive substance
abuse therapeutic community. Another WCCC program is Project Bridge, which is designed
to assist female offenders with transitioning back into society through employment,
education, and substance abuse after-care treatment.
●Veterans.Veterans comprise approximately 8.8% of the state population. This is higher than
the national average of 6.4% of the adult population being veterans.
5 There is considerable
overlap between veterans and other covered populations in Hawaiʻi. Over 50% of Hawaiʻi’s
veterans are seniors. Over 20% of Hawaiʻi’s veterans have household incomes less than
$50,000, and 5.7% live in poverty.
6 As of 2020, 30,380 Hawaiʻi veterans (31%) were receiving
disability compensation.
7
Civilian Veterans
County Civilian
Population Amount % of Total
Population
Hawaiʻi County 156,962 13,812 8.8%
Honolulu County 752,958 71,239 9.5%
Kalawao County 47 1 2.1%
Kauaʻi County 57,045 3,993 7.0%
Maui County 128,123 7,647 6.0%
STATEWIDE
TOTAL 1,095,135 96,692 8.8%
Source: U.S. Census Bureau, 2021 American Community Survey
●Individuals with disabilities.Hawaiʻi’s statewide disability rate is 11.3%. According to data
compiled by the Cornell University Disability Statistics Online Resource, types of disabilities
across the state include: visual (24,900 people, 1.8% of state population); hearing (55,500
people, 4%); ambulatory (80,000 people 6.1%); cognitive (55,900 people, 4.2%); self-care
(29,800 people, 2.3%); and independent living (65,700 people, 5.7%). Of those with a
disability statewide, 53.6% are over the age of 65 years old.
7 https://www.datahub.va.gov/stories/s/8jnp-dq5n
6 https://veteransdata.info/states/2150000/HAWAII.pdf
5 https://usafacts.org/topics/veterans/
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Individuals With a
Disability
Seniors 65+ with a
Disability
County Total
Population Amount % of Total
Population Amount % of Disabled
Population
Hawaiʻi County 200,468 28,595 14.3%14,307 50.0%
Honolulu County 1,015,167 107,496 10.6%58,654 54.6%
Kalawao County 48 11 22.9%3 27.3%
Kauaʻi County 73,247 7,207 9.8%3,842 53.3%
Maui County 164,568 16,083 9.8%8,700 54.1%
STATEWIDE
TOTAL 1,453,498 159,392 11.0%85,506 53.6%
Source: U.S. Census Bureau, 2021 American Community Survey
●Individuals with a language barrier include those individuals who speak a language other
than English at home and have low levels of literacy. A significant portion of individuals in
Hawaiʻi who have a language barrier are foreign-born.Of the 268,995 foreign-born
individuals over five years old residing in Hawaiʻi as of 2021, nearly 50 percent or 107,598
individuals did not speak English “very well”.
8 Over 25 languages other than English are
spoken within households in Hawaiʻi.
Language Barrier Language Other than English Low Literacy
County Total
Population Amount % of Total
Population Amount % of Total
Population
% of Total
Population
Hawaiʻi County 201,513 37,690 18.7%14,368 7.1%17.4%
Honolulu County 974,563 209,500 21.5%121,327 12.4%15.4%
Kalawao County 86 18 20.9%4 4.7%19.3%
Kauaʻi County 72,293 13,120 18.1%5,872 8.1%16.4%
Maui County 167,417 33,040 19.7%16,530 9.9%16.3%
STATEWIDE
TOTAL 1,415,872 293,368 20.7%158,101 11.2%--
Source: U.S. Census Bureau, 2015-2019 5-Year American Community Survey (ACS) Estimates,
Table S1601: Language Spoken at Home; Derived from 2015-2019 ACS 5-Year file (for speaks English less than "very well") and
2017 Program for the International Assessment of Adult Competencies (PIAAC) Household file and 2012/2014/2017 PIAAC State
and County Small Area Estimates of Adult Skills on Literacy and Numeracy (for low literacy) from the National Center for Education
Statistics.
8 https://www.migrationpolicy.org/data/state-profiles/state/language/HI
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Source: Detailed Languages Spoken At Home In The State Of Hawaiʻi, Research Economic Analysis Division,
Department of Business, Economic Development & Tourism, March 2016.
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●Racial or ethnic minority groups.For the purposes of this Plan, minorities are defined as
individuals who identify as a race other than White alone. Hawaiʻi is known the world over
as a melting pot of cultures, and the data shows that a clear majority of Hawaiʻi
residents—over 77%—belong to ethnic minorities. Native Hawaiians are considered to be a
minority group with unique challenges, barriers, and assets that are sometimes distinct from
other ethnic minorities.
Ethnic Minorities
Native Hawaiians and Pacific
Islanders
County Total
Population Amount % of Total
Population Amount % of Total
Population
Hawaiʻi County 200,629 133,264 66.4%68,448 34.1%
Honolulu County 1,016,508 828,046 81.5%259,888 25.6%
Kalawao County 82 55 67.1%27 32.9%
Kauaʻi County 73,298 50,094 68.3%19,956 27.2%
Maui County 164,754 110,551 67.1%45,783 27.8%
STATEWIDE
TOTAL 1,455,271 1,122,010 77.1%394,102 27.1%
Source: U.S. Census Bureau, 2020 Decennial Census Demographic Profile
Immigrants are a unique subset of ethnic minorities. Hawaiʻi has one of the highest ratios of
immigrant and migrant populations in the country, with 18% of the state being foreign-born.
According to a 2021 study by New American Economy, immigrants and migrants accounted
for nearly 40% of agricultural workers, and 33% of workers in the tourism, entertainment,
and hospitality industry. Additionally, immigrant workers, especially Filipinas, are
overrepresented in hotel and housekeeping services accounting for 68% of total workers.
Immigrants are also present in our healthcare sector, representing nearly 50% of all nursing
assistants and one in five physicians. These immigrant and migrant workers contributed $874
million dollars to state and local taxes.
9
●Residents of Rural Areas.For the purposes of this Plan, rural areas are defined as towns
with less than 50,000 residents and not any urbanized area next to a town with 50,000 or
more residents. As such, most of Hawaiʻi’s island communities are classified as rural. The
main exception is the urban metropolis of Honolulu on Oʻahu. Honolulu is Hawaiʻi’s only
incorporated municipality and the 56th largest city in the United States with nearly one
million residents. However, even on the highly populated island of Oʻahu (Honolulu
County), remote communities like Kahuku and Waiʻanae on the windward and leeward
coasts are classified as 100% rural.
9 https://research.newamericaneconomy.org/wp-content/uploads/sites/2/2021/05/NAE_Hawaii_V7_FINAL.pdf
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Rural Residents
Island Total Population Amount % of Total
Population
Hawaiʻi Island 198,927 198,927 100%
Kauaʻi 72,881 72,881 100%
Lānaʻi 3,367 3,367 100%
Maui 154,100 154,100 100%
Molokaʻi 7,369 7,369 100%
Niʻihau 296 296 100%
Oʻahu 1,016,078 263,029 26%
STATEWIDE TOTAL 1,453,018 699,969 48%
Source: 2020 Census Demographic Profiles, Zip Code Tabulation Areas (ZCTAS), By Island.
●There is immense overlap between Hawaiʻi’s covered populations. Some remote and
rural places like Kaʻū on Hawaiʻi Island, Hāʻena on Kauaʻi, Hāna on Maui, Waiʻanae on
Oʻahu, and the island of Molokaʻi are home to deeply rooted Native Hawaiian communities.
As a result of historic pineapple plantation activity, the island of Lānaʻi is home to a strong
Filipino community. Meanwhile, the remote Ocean View community on Hawaiʻi Island is
home to a diverse mix of impoverished, non-English speaking Micronesian and Marshallese
immigrants interspersed with aging Caucasian retirees from places like Alaska and Silicon
Valley who have ample financial reserves.
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OVERVIEW OF HAWAIʻI’S DIGITAL LEARNERS
In 2021, the State of Hawaiʻi, through its Workforce Development Council, identified levels of
digital readiness, similar to a national Pew Research study, based on respondents’ self-assessment on
seven self-reported aspects of readiness:
1. Confidence in using digital devices
2. Ability to get new technology to work
3. Productivity from using electronic information devices
4. Ability to determine the trustworthiness of online information
5. Perception of information overload from electronic devices
6. Use of digital tools for learning
7. Familiarity with contemporary “education tech” terms
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Results from these seven aspects of digital readiness were then analyzed to determine groupings
along a digital readiness continuum.
10 As the digital world continues to rapidly develop, the readiness
model focuses more on self-efficacy, especially proactive curiosity to learn new things, and relatively
less on functionality alone.
One important conclusion in the Hawaiʻi Digital Equity Plan will be how effective strategies and
objectives are in moving residents up the continuum towards becoming Digital Learners. Generally
digitally ready groups are more likely to be professionals of Japanese ancestry, 18 to 34 years of age,
in higher income households earning $100,000 or more, and living on the island of O‘ahu. Less
digitally ready groups are differentiated by age (35 to 54 years of age); have no college level
education; have lower household income, and were born outside of the U.S.
Of importance is the equitable access for all populations in our community to education, healthcare,
information, content creation, socialization, finances, employment, connection, and the plethora of
additional value-added opportunities that are afforded to our residents through the focus on digital
equity throughout Hawaiʻi.
10 • The Unprepared 17% of residents 18 to 65 years old – They have the lowest level of tech adoption and tech
ownership. They are least likely to learn (both online and others). They do not have confidence in their computer skills,
need help setting up new tech devices, and are least likely to feel productive using electronic devices. They are not
familiar with "ed tech" terms. This group is more likely to reside on the Neighbor Islands than on O‘ahu, to be women,
be between 45 to 65 years of age, have a higher incidence of retirees, have lower levels of education and lower income,
and tend to be English-as-a-second-language speakers.
• The Old Guard 23% - More traditional in how they acquire information and learn, this group has the lowest level of
technology adoption and technology ownership. They are least likely to learn (both online and through other channels).
They do not have confidence in their computer skills, need help setting up new technology devices, and are least likely to
feel productive using electronic devices. They are not familiar with "ed tech" terms. Those in the Old Guard cluster skew
male, are likewise between 45 to 65 years old, work in blue collar jobs, are self-employed, have a lower education and
have a higher incidence of being born outside of Hawaiʻi.
• The Social Users 19% - While quite digitally adept, social users are not active learners and therefore don’t particularly
use the Internet for learning and self-development. They own technology, especially digital devices with Internet
connections. Though confident in using electronic devices, they are most bothered by too much digital information. Best
at sharing video content, “Social Users” use the digital environment to enable social networking as the name suggests.
This group is characterized as Millennials or Gen X, meaning that they are between 18 and 35 years of age, are
non-Japanese or Filipino Asians, are middle income ($50,000 to $100,000 and tend to be in sales occupations.
• The Technical Do-It-Yourselfers 15% - They are active learners. Although they do not take online courses, they do
engage in online learning informally. They are confident about their technology skills, especially when setting up new
electronic devices. They are not bothered by too much digital information. They are most aware of "ed tech" terms.
Technology DIY-ers reside on O‘ahu, have higher education and higher income, work in professional occupations, and
are single. In terms of their skill set, they are best at applying digital proficiency to find jobs.
• The Digital Learners 26% - They are ardent learners and learn from both online courses and other online sources.
They have technology and are confident about their technology skills. They are more productive by using electronic
information devices. They are aware of “ed tech” terms. Digital Learners are more concentrated on O‘ahu, have higher
education and higher income, are more likely to be professionals and in management, and are born in Hawaiʻi. They are
best at digital creative skills.
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DIGITAL EQUITY ASSETS
We are fortunate that the groundwork for digital equity in Hawaiʻi has been laid over the last 15 plus
years by the state, counties, non-profits, grassroots community organizations, and motivated
individuals across the pae ‘āina. They have created a range of assets–resources, programs, and
strategies that promote digital equity for each covered population in Hawaiʻi. The following
milestones laid the foundation for Hawaiʻi’s digital equity journey:
●In 2007, the state legislature took initial action by forming the Hawaiʻi Broadband Task
Force which was charged with removing barriers to broadband access, identifying
opportunities for increased broadband development, and adoption, and enabling the
creation and deployment of new advanced communications technologies in Hawaiʻi.
●In 2008, the Hawaiʻi Broadband Task Force issued its final report to the Governor and to
the Legislature, recommending strategic actions to meet Hawaiʻi’s goals to ensure access to
broadband for all of its citizens.
●In 2010, new legislation charged the Department of Commerce and Consumer Affairs
(DCCA) with promoting broadband development and created the Broadband Assistance and
Advisory Council (BAAC) under DCCA, which would convene and gather stakeholder
perspectives into the strategic process.
●In 2011, the Hawaiʻi Broadband Initiative (HBI) was launched with the goal of ubiquitous
gigabit connectivity throughout Hawaiʻi, and the ultimate purpose of ensuring that all of
Hawaiʻi’s citizens have access to high-speed broadband at affordable prices.
●In 2012, the first State Broadband Strategic Plan was developed by DCCA to provide
information and a framework for the creation of policies and programs to address the
challenges faced in meeting both state and national broadband goals.
●In March 2020, the Hawaiʻi Broadband Hui (BBHui) coalesced in direct response to the
restrictions on in-person gatherings imposed under the COVID-19 pandemic. Recognizing
the importance of broadband to connect people during the unfolding chaos, DBEDT
convened about 20 community leaders to understand conditions and explore solutions. More
than 185 (as of November 30, 2023) weekly meetings later, the BBHui following today is
650+ strong and includes local, national, and international entities and individuals
representing a wide variety of sectors. The BBHui continuously spawns new partnerships
and collaborations among its participants to address digital equity needs and opportunities in
the state.
●Later in 2020, the State of Hawaiʻi’s Office of Planning and Sustainability published the 2020
Hawaiʻi Broadband Strategic Plan, an important update to the 2012 Plan, produced in
consultation with broadband specialists and information shared in the weekly BBHui
meetings.
●In 2021, the Hawaiʻi Digital Equity Declaration (Declaration) was codified by the State
Legislature (HCR161 HD2, SHL 2021). A collaborative effort by the diverse members and
organizations of the BBHui, the Declaration compiles the collective priorities that align with
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the 2020 Hawaiʻi Broadband Strategic Plan. The Declaration sets a foundation for collective
action among private- and public-sector partners by providing a vision and goals to move
Hawaiʻi towards a more equitable digital future. The Declaration envisions “Broadband for
A.L.L.” which includes three pillars:
1. Access: Affordable, quality broadband for all;
2. Literacy: A baseline of digital competence for all; and
3. Livelihood: Societal systems effectively leveraging digital opportunities to improve
lives.
●In June 2021, HRS §206S established the Hawaiʻi Broadband and Digital Equity Office
(HBDEO) within the Department of Business, Economic Development & Tourism
(DBEDT). The mission of HBDEO is to support and coordinate statewide deployment of
broadband access and achieve the goals of digital equity and adoption for all Hawaiʻi
residents. Notably, the BBHui was a steadfast advocate for the creation of the HBDEO.
●In December 2021, the Hawaiʻi Digital Equity Ecosystem Map was created under the
leadership of HBDEO to provide a visual representation of the digital equity services,
programs, and projects that comprise Hawaiʻi’s existing digital equity ecosystem.
●In 2022, the State of Hawaiʻi adopted the 5-Year Strategic Plan For a Digitally Ready
Workforce. Prepared by the Digital Skills for Workforce Hui, this plan delineates steps for
the state to take to achieve a fully digitally literate workforce. Alongside these
recommendations, the project compiled and published a virtual asset map showing the
majority of digital literacy training opportunities available in the state.
●In 2022,Act 232 was passed, which specified the role of public libraries to (1) Establish a
digital literacy program and (2) Provide coordination and facilitation of digital literacy
activities with public, private and volunteer organizations.
●In May 2023, Hawaiʻi County launched the Hawaiʻi Digital Equity Coalition (HIDEC) as a
collection of Hawaiʻi Island partners who strive to bridge the digital divide within the
community. The purpose of this group is to: create an island-wide network of partners
committed to achieving digital equity within the lāhui (community); create a public document
that Hawaiʻi Island organizations can use to support their funding requests; and have the
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County of Hawaiʻi nationally recognized as a “digital trailblazer” by the NDIA (National
Digital Inclusion Alliance). A user-friendly StoryMap published by Hawaiʻi County captures
the landscape of digital equity and Internet services on the island. The counties of Oʻahu,
Kauaʻi, and Maui have since followed suit, each creating their own Digital Equity Coalitions
modeled after HIDEC.
●In May 2023, the HBDEO officially launched the Hawaiʻi Digital Equity Project Survey to
document and track all digital equity activities that are undertaken across the state. Partners
across the state shared information on digital equity activities from 2020 onward. This has
allowed HBDEO to create the first baseline data for activities that can be used to assess
future needs and priorities. Using the ArcGIS Survey123 platform, the Project Survey
captures a range of data on each event, including the location, the type of event (ACP
outreach, computer class, community meeting, etc.), the funding source, the number of
attendees, covered population(s) engaged, and any devices that were donated or given out to
participants. All the focus groups that were conducted as part of the Digital Equity Plan
public outreach were entered into the Project Survey, and it is envisioned that future
activities related to the implementation of the Plan will be entered to aid in future grant
reporting.
Digital Equity Project Tracker Dashboard (as of November 20, 2023). Above screenshot shows the information that is compiled and
presented by the Digital Equity Project Tracker, including statistics such as the number of Broadband Hui meetings held to date, ALICE
households, ACP subscribers, and public engagement in digital equity events across the state.
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●In June 2023, the HBDEO was awarded an Affordable Connectivity Program (ACP)
Outreach Grant from the Federal Communications Commission (FCC). As described
further below, the ACP benefit program helps ensure that households can afford the
Internet service they need for work, school, healthcare and more. This grant is helping to
enroll beneficiaries across the paeʻāina while building capacity for expertise in the key digital
equity pillar of affordability.
●In July 2023, the five-year Broadband Equity, Access, and Deployment (BEAD) Action Plan
was published by the University of Hawaiʻi. Working in parallel with this Digital Equity Plan,
the BEAD Action Plan identifies unserved and underserved locations around the state and
recommends actions for deploying broadband infrastructure to provide reliable Internet
service to these communities.
Strengths
Beyond the quantifiable plans, programs, and facilities that contribute to digital equity in Hawaiʻi are
a range of assets and characteristics that serve to advance the goals of this Digital Equity Plan. These
are rooted in the unique cultural values that are born from Hawaiian cultural tenets and from the
myriad of other cultural traditions of our diverse population. As described below, the people of
Hawaiʻi are resourceful, community-minded, and generous in their support for one another. Put
together, these qualities provide a firm basis for us to deploy digital equity initiatives across our
island communities
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●Across the board, focus group participants expressed a strong motivation to better their
lives despite the challenges they face. Some populations, such as those leaving incarceration,
houseless individuals, people recovering from addiction, and public housing residents, are
often stigmatized and viewed as unmotivated or beyond rehabilitation. However, those who
participated in our focus groups demonstrated the opposite. Participants openly shared their
goals for bettering their lives, especially through access to devices and connectivity. They
envisioned themselves achieving success in gaining employment, connecting with family
members, and providing bright futures for their children.
●There is widespread recognition of the value of the Internet and connected devices
among Hawaiʻi’s covered populations. They want to have access, and they are motivated to
get connected, learn, and take advantage of digital resources. Having been disadvantaged in
various ways, many individuals from covered populations are highly resourceful. Those who
struggle and scrape by to make ends meet have learned how to make the most of any tools
that they have access to. As long as they are aware of available digital resources, have access
to them, and have the knowledge of how to use them, Hawaiʻi’s covered populations can be
quick to utilize devices and the Internet to pursue their goals.
●Hawaiʻi’s local communities exemplify a culture of kuleana–responsibility for self, for
‘ohana, for kaiāulu (community), the lāhui, and the pae ʻāina–which spurs immense action
on a grassroots level. This spirit of community kōkua shone brightly in the wake of the
devastation caused by the lava flows in Hawaiʻi Island in 2018 and the Upcountry and
Lahaina fires on Maui in 2023. In both cases, individuals quickly mobilized to establish a
network of well-stocked relief hubs with food, water, shelter, supplies, support services, and
Internet connectivity. Federal Emergency Management Agency (FEMA) personnel from the
US mainland remarked they had never seen such an extensive community response as that
on Maui in 2023.
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●Another reflection of Hawaiʻi’s community-oriented spirit is the proliferation of non-profit
organizations. According to 2018 IRS data published by the National Center for Charitable
Statistics, the “metro area” of Kahului-Wailuku-Lahaina ranked 30
th in the nation for number
of non-profits per 10,000 people, and urban Honolulu ranked 147
th.11 Just as a large number
of non-profits are established in Hawaiʻi, so too are a large number of residents working for
non-profits. Data released by the U.S. Bureau of Labor Statistics in 2019, based on the
Quarterly Census of Employment and Wages, shows that nearly 62,000 individuals in
Hawaiʻi were employed by non-profits, representing 12% of private employment in the
state.12
●By virtue of our relatively small population living together for multiple generations in small
villages and rural locations, our communities are inherently tight-knit. Some people joke
that there may be only one degree of separation between everyone in Hawaiʻi. The “coconut
wireless” (the word-of-mouth passing of news and gossip across networks of family and
friends) works incredibly quickly. News of a pregnancy travels across a family in minutes, and
practically everyone has a story of their parents knowing they got in trouble before they got
back home. This network extends to school teachers who have intimate knowledge of the
home and family lives of their students. They know which families live off-grid or in a car
and which students will not have access to electricity, Internet, a parent, or a hot meal when
they leave school. Similarly, service providers know where houseless individuals congregate,
when kūpuna go to the grocery store, and which church pastors speak Hawaiian, Ilocano, or
Marshallese. This hyperlocal community knowledge is immensely valuable for penetrating
into “invisible populations'' who often need the most support.
●Within our tight-knit communities are highly connected individuals, movers and shakers
who have picked up the digital equity torch and started running on their own. A shining
example is a husband and wife duo on Hawaiʻi Island who have personally traveled the
island working to educate and enroll island residents in the Affordable Connectivity Program
(ACP). They were also instrumental in our Digital Equity Plan outreach process, connecting
the team with focus group participants and interviewees around the island.
Spotlight on Model Programs and Initiatives
As discussed above, an array of public agencies and community organizations across Hawaiʻi have
been striving towards digital equity for several years. They have set a foundation for us to learn from
and build upon with this Digital Equity Plan. Below is a sampling of programs and partners that
exemplify these efforts, offer models that can be bolstered, scaled up, or replicated across our island
communities.
●Hawaiʻi State Public Library System: Public libraries have played an important role in
digital equity since the Internet became the highway for people to connect, providing access
to technology, broadband, free wifi in every branch and training for digital literacy. Our
12 https://www.nonprofitimpactmatters.org/states/hawaii/
11 https://www.governing.com/archive/gov-nonprofits.html#data
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Hawaiʻi State Public Library System (HSPLS) has been an active participant in digital equity
for many years. With 51 branches on six islands, including the Library for the Blind and Print
Disabled, HSPLS has provided access to broadband and devices and a place for people to
connect with learning opportunities to improve the digital literacy skills they need to thrive
in the 21st Century across all of the islands. HSPLS is a trusted community hub that will
continue to provide and partner with other organizations to provide access and digital
literacy training for the community. HSPLS has a framework in place to support Act 232
(2022) that is focused on creating opportunities for people to learn one-on-one, in classes,
and via online learning opportunities. HSPLS has developed and is in the process of
developing resources in each of these areas. Examples include:
○HSPLS partnered with the Workforce Development Council to pilot digital literacy
classes in several branches to provide classes for the public.
○HSPLS added Northstar Digital Literacy Assessments and Skillfinder to their online
tools for anyone to assess and improve their digital literacy skills and find other
higher level digital literacy skills.
○HSPLS launched a Digital Navigator pilot program which offers a statewide hotline
to connect the public with digital navigators, along with in-person digital navigators
stationed at five libraries around Oʻahu. The ultimate goal is to extend the
one-on-one opportunities across the state.
○HSPLS will be implementing basic digital literacy classes in every branch with federal
funding that was identified and supported by Rep. Ed Case.
The Molokaʻi Public Library has been designated a “Wi-Fi Zone” that provides free public Wi-Fi for the community even
outside of operating hours–an important resource for the island. Photo at left shows the entrance to the Molokaʻi Public
Library with a yellow “Wi-Fi Zone” sign posted prominently.
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●Mobile platforms in various communities bring services to remote and rural communities.
Examples of these are described below:
○The Maui Holoholo Bookmobile supports the lifelong learning needs of the Maui
community by providing equal access to library materials and services. Based out of
the Wailuku Public Library, the Maui Holoholo Bookmobile serves as an extension of
the Hawaiʻi State Public Library System, offering books for all ages, DVDs,
audiobooks, storytimes, free Wi-Fi, and assistance with finding information and
navigating eResources. A service request form can be submitted for the bookmobile
to stop at an institution, school, housing complex, or public site during weekdays.
Notably, the Bookmobile was purchased by the Maui Friends of the Library, a
non-profit, all volunteer organization, and turned over to the Wailuku Public
Library–an example of a successful community partnership.
○The Maui Digital Bus and Molokaʻi Digital Bus.The Digital Bus is a mobile
science, technology, and ʻike Hawaiʻi classroom designed to supplement curriculum
to the students of Maui and Molokaʻi with the mission of encouraging interest in
science and technology among the underrepresented student populations in grades
K-12. The Digital Bus can provide customized projects for school classes, youth
groups, special after school programs, Saturday programs, and community events.
Participants benefit from exposure to local community members, specialists, and
kūpuna while integrating cutting edge technology such as water and soil testing
equipment, data collection and mapping activities, and hands-on field-based activities.
While the Maui Digital Bus travels the entire island, scheduling priority is given to the
rural, predominantly Native Hawaiian communities of Hāna and Waiheʻe. The
Molokaʻi Digital Bus allows participants to have meaningful science-based outdoor
experiences in ahupuaʻa from which they can directly learn and observe their own
community's resiliency and ecosystems.
○Wi-Fi on Wheels.In 2020, the County of Hawaiʻi Department of Research and
Development provided federal COVID-19 recovery funding to the Hawaiʻi County
Economic Opportunity Council to support a Mobile Wi-Fi Connectivity
Enhancement Program with HawaiiKidsCan. This program focuses on partnering
with communities to bring access to WiFi in places where families either have no
access to the Internet or cannot afford it. The program initially provided Internet and
device usage to 411 students (ages 5 to 22), 187 seniors, 156 disabled individuals, and
187 low-to-medium income families, and now also serves Waiʻanae, Oʻahu.
○Bookmobile.Hawaiʻi Literacy has a bookmobile that visits communities on Oʻahu,
including shelters, after-school programs, affordable housing projects, and transitional
housing. The mobile unit includes Wi-Fi and mobile hotspots, layering digital skills
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together with critical, foundational literacy skills as well as resources for English
language learners.
○Mobile Wi-Fi.The stay-at-home restrictions imposed during the COVID-19
pandemic revealed the importance of Internet connectivity and the severe
disadvantage of those without a connection. In response to community needs, two
mobile Wi-Fi projects sprung up in Maui County. On Maui, the County Department
of Transportation outfitted a Maui Bus with Wi-Fi and antennae that could extend the
signal for 500 feet. The bus was parked in a central, open-air location in the remote
Hāna community to provide free Wi-Fi connectivity during weekdays. Meanwhile on
Lānaʻi, where there is no public bus service, a high school student created a mobile
Wi-Fi van as part of her senior project. The van was parked in various neighborhoods
during the week to provide free Internet connectivity, mainly to enable students to
participate in distance learning.
●Hawaiʻi Department of Education: When the COVID-19 pandemic hit in spring 2020,
the statewide Hawaiʻi Department of Education (HIDOE) public and charter school system
was forced to pivot quickly into distance learning through the remainder of the school year.
In order to execute the transition, computer devices, hotspots, training and support services
were deployed to aid students, teachers, and families who were in need of these necessary
resources. At the end of the 2019-20 school year, HIDOE conducted the Hawaiʻi
Department of Education 2020 Distance Learning Survey to gauge readiness, progress, and
identify areas of need to prepare for the upcoming school year.
Survey responses were received from 8,661 students in grades 6-12, 32,572 family members,
and 8,325 faculty and staff of public and charter schools. The data gathered included
demographic information (including ethnicity, primary language spoken at home, receipt of
social services, foster care, and public housing), access to devices and the Internet, modes of
communication, distance learning needs, and student experience. Through the Panorama
Education dashboard, responses can be viewed at the statewide level or broken down across
the 16 HIDOE complex areas. Because public and charter school students and families cut
across all covered populations in Hawaiʻi, the survey data provides a comprehensive baseline
of many digital equity metrics.
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●Aloha Independent Living TeleConnect program.Another program that germinated in
response to the pandemic, the TeleConnect program of Aloha Independent Living Hawaiʻi
(AILH) provided devices, training, and support to individuals with disabilities living in rural
Oahu and all neighbor islands. The deployment of the TeleConnect program aligned directly
with AILH’s five core services of: information and referral, peer counseling, advocacy,
independent living skills, and transitioning youth into adulthood and people in facilities back
into community living. Towards using CARES Act funds, AILH surveyed their consumers
(the people they serve) about their needs during the pandemic. The top four needs identified
were social interaction, telecommunication devices and training, Internet access, and
accessible transportation. TeleConnect was designed to address the first three needs by
providing their consumers with a device capable of video calling and then training them to
successfully use the technology.
With an original goal of connecting 100 consumers, TeleConnect ultimately served 87
individuals in their homes, including one resident of Kalaupapa, Molokai, as well as 117
participants living in facilities, all with only two staff. TeleConnect successfully connected all
204 consumers with technology and digital literacy to match their needs and interests, and
the outcomes were profound. After being opened up to online courses, one consumer has
gone on to obtain a certificate in reading therapy and is on track to obtain a paraeducator
certificate with the goal of being an online tutor.
The TeleConnect program, with its formulaic approach, stands as a model that could be
replicated for other populations:
1. Referrals come from source organizations who are on-the-ground partners with
established relationships.
2. Assess the needs and interests of the consumer as well as any existing technology they
have. Ideally, the referral source has some specific recommendations, as services are
tailored to the unique goals of each individual.
3. Bring the consumer the best device for them together with printed training manuals for
the consumer to keep. The device, software, accessories, and, where needed, service
plans and payments, are all provided according to the unique needs of the consumer.
Specific considerations are taken into account, ranging from large screens and
magnification tools for those with low vision, to video calling specializations for those
who communicate through ASL, to specialized keyboards, handles, and straps for those
with physical disabilities.
4. Provide in-person training for as long as needed, from one lesson to a series of sessions,
to ensure new skills are ingrained.**
5. Follow up by Zoom to address new questions that arise later over the course of use.**
**To the extent possible, training sessions are scheduled when a caregiver is there to involve the
individual's circle of support in all training sessions to ensure they are also literate in the new device
and software. Where needed, interpreting services–foreign language and ASL–are available for both
in-person and Zoom sessions.
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●Hawaiʻi Literacy.Throughout the community engagement process there was only one
non-profit program, Hawaiʻi Literacy, that was identified as offering digital literacy training
in a language other than English. Given the preponderance of non-English speakers in the
state and the disproportionate concentration of these individuals in low-wage service
professions without access to other resources or educational opportunities, it is vital that this
gap be addressed. The Hawaiʻi Literacy program combines an English-Language Learner
program with digital literacy to provide a value-added dimension. Taught at locations where
many low-income immigrant/migrants live, classes focus on the development of tangible
skills such as using online banking and email. Additionally, Hawaiʻi Literacy has a fleet of
Bookmobiles that travel weekly from the Wai‘anae Coast to Kalihi-Palama and the
surrounding areas of Honolulu to provide families with access to books and educational
materials as well as mobile Wi-Fi and hotspots. This program provides a model that could be
scaled-up or replicated across the islands.
●‘Auamo Collaborative Rural Broadband Mapping Initiative.ʻAuamo Collaborative is a
non-profit that advocates for rural and indigenous communities to narrow the equity gap with
a commitment to assisting underserved indigenous and indigent communities and families
through direct service projects to meet immediate areas of need, free educational programs,
connection to community resources, and compassionate educational and community
advocacy. To better inform the extent of broadband coverage at a household level, the Rural
Broadband Mapping Initiative will utilize ʻAuamo Collaborative’s extended network to gather
data from rural communities across Hawai`i by deploying community members to gauge
broadband utility and monitor quality of coverage and access to broadband services. The
result will be a clear map of actual vs. claimed broadband coverage that will inform policy
makers about the needs of unserved and underserved communities to generate creative
solutions for community networks, resources, and services.
●Vibrant Hawaiʻi Digital Literacy Project.Launched in 2019, Vibrant Hawaiʻi is a Hawaiʻi
Island community non-profit whose mission involves implementing strategies that are
developed and resourced by the community and reflect native intelligence. Driven by the
findings and recommendations of the 2021 Hawaiʻi Digital Literacy and Readiness Study,
Vibrant Hawaiʻi initiated a Digital Literacy Demonstration Project to promote computer
literacy for Hawaiʻi Island residents. Instructors from the community were recruited and
trained, and a series of digital literacy workshops (using the Northstar Digital Literacy
curriculum) were held from December 2021 through March 2022. In sum, 300 participants
gained basic computer skills as well as a refurbished laptop. Project outcomes, including direct
feedback from instructors and participants, were compiled in the Digital Literacy Report,
published in 2022. The project yielded positive outcomes for Vibrant Hawaiʻi’s goals of
Thriving Community, Strong ‘Ohana, Resilience, Get Choice, Get Chance, Belonging, and
Living Aloha. The findings help identify barriers and strategies for increasing digital literacy
among several covered populations including covered households, kūpuna, rural
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communities, minorities, and English language learners, all relevant to the development of the
Hawaiʻi Digital Equity Plan.
●Kauaʻi Federal Credit Union. In late 2022 the Kauaʻi Federal Credit Union (Kauaʻi FCU)
opened a new branch in the moku of Puna, restoring the old Otsuka Furniture building in
North Kapaʻa. In its 75th year, Kauaʻi FCU continues to grow and evolve with increasing
relevance, as a credit union “of Kauaʻi, for Kauaʻi and dedicated to serving those who build,
teach, protect, and care for our island.” The branch is designed to be an economic resilience
center that will bring Community Development Financial Institution (CDFI) products and
services to the East Side community. Kauaʻi FCU’s holistic approach to economic resilience
is built on the foundation of financial equity, and the branch will incorporate digital equity
resources to achieve the the goals of
○Housing Stability
○Small Business Innovation and Entrepreneurship and
○Disaster Relief and Non-Profit Capacity Building
The actualization of this concept is on a five-year trajectory. It is currently in its Design
Phase and will progress into its Activation Phase in 2025. Once complete, the branch will be
a center for a progressive community development model, upholding the values of financial
equity and digital equity while fostering climate resiliency for the people of Kauaʻi.
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DIGITAL EQUITY ASSET INVENTORY
The Asset Inventory table located in Appendix B (pg. 140) identifies a growing list of organizations,
agencies, programs, and resources–assets–across the pae ʻāina that advance digital equity for one or
more of Hawaiʻi’s covered populations. Also included are sites and entities that have the potential to
contribute to Hawaiʻi’s digital equity goals.
The list is sorted by geographic reach (by island or statewide), followed by the name of the asset.
The digital equity pillar(s)addressed by each asset are listed: Broadband Availability &
Affordability; Device Availability & Affordability; Digital Literacy; Online Privacy & Cybersecurity;
and Online Inclusivity & Accessibility. The covered population(s) served by each asset are
indicated. Because of the great overlap between Hawaiʻi’s covered populations, a program that is
directed at a particular population will inevitably interface with others as well. For this reason,
primary populations served are indicated with a “◾” while secondary populations served are
indicated with a “x”. Brief descriptions are provided for each along with a website and street
address where possible.
While best efforts were made to ensure this inventory is as comprehensive as possible at the time
this Plan is published, we recognize that there are likely more assets to add. This Plan is intended to
be a living document that evolves and adjusts as Hawaiʻi progresses through the digital equity
journey. It is hoped that more programs and resources arise through the implementation of this Plan
and that this Asset Inventory will expand as they do.
The agencies and community organizations who interface directly with covered populations are
recognizing that connected devices in the hands of their clients are critical for the success of the
services they provide. Broadband adoption impinges on the availability of devices and Internet
connectivity, digital literacy of the user, the inclusivity of online resources, and online safety. With
limited incomes being a common challenge among most covered populations, most require financial
assistance or free access to digital technologies. As such, service providers strive to connect their
clients with resources that will enable them to access or afford connected devices. The following
sections summarize the array of assets listed in the Asset Inventory table.
Assets for Broadband Adoption and Devices
●Smartphones are increasingly ubiquitous across generations, geographies, ethnicities, and
socioeconomic strata. In the 2020 HIDOE Distance-Learning Survey, 96% of 41,150 family
members and students in grades 6-12 statewide reported that they have a smartphone with
Internet access. It is noted that the rate is higher among family members than students.
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Source: 2020 HIDOE Distance-Learning Survey
●DCCA Designated Wi-Fi Hotspots.The DCCA has designated the location of 100 new
Wi-Fi hotspots at public parks, civic centers, community centers, and other public open areas
and gathering places across the pae ʻāina. These designated locations offer one hour of free
Wi-Fi service per device, per day. There are 33 on Hawaiʻi Island, 20 on Kauaʻi, 10 on
Oʻahu, two on Lānaʻi, 15 on Maui, and 18 on Molokaʻi. Maps of hotspot locations are
available on the DCCA website.
13
13 https://cca.hawaii.gov/broadband/dcca-designated-Wi-Fi-hotspots/
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●FCC Lifeline.The FCC Lifeline program was established in 1985 to provide discounts on
phone service for qualifying low-income customers. At that time, it was recognized that
phone service provided critical opportunities for employment, family, and emergency
services. Since the Internet emerged as a necessary utility for employment, healthcare,
education, government services, and social connections, a comprehensive reform and
modernization of the program was adopted by the FCC in 2016. The Lifeline Modernization
Order included broadband as a support service covered under the program, and minimum
service standards were set for Lifeline-supported services. As of December 2021, companies
under the program are required to provide 1,000 minutes of mobile voice per month, 3G
mobile broadband speeds with a usage allowance of 4.5 GB per month, fixed broadband
speeds of 25 Mbps download/3 Mbps upload with a usage allowance of 1229 GB per
month; voice support of $5.25 per month, and broadband support of $9.25 per month.
Notably, Lifeline benefits can be coupled with Affordable Connectivity Program benefits for
all households meeting the eligibility criteria.
14
●Affordable Connectivity Program (ACP).The FCC provides qualifying low-income
households with the opportunity to participate in the ACP. Households qualify if at least one
member participates in the Lifeline program, receives free or reduced-price school lunch,
received a Federal Pell Grant in the current year, receives assistance through SNAP, WIC,
Medicaid, Veterans and Survivors Pension Benefits, or Federal Public Housing Assistance, or
meets the eligibility criteria for a participating provider’s low-income program.
Those who qualify can receive up to $30 per month towards their connectivity plans, and
Department of Hawaiian Homestead Lands (DHHL) beneficiaries can receive up to $75 per
month. As of November 6, 2023, out of an estimated 100,000 eligible households, 55,521
households (55.5%) in Hawaiʻi are enrolled in ACP.
In June 2023 DBEDT received a grant from the FCC to conduct in-person outreach and
application assistance to increase the number of Hawaiʻiresidents enrolled in the ACP
program. The State's ACP Outreach Grant program includes four subawardees who provide
localized and statewide coverage for ACP signups. The HBDEO website provides a fact
sheet, digital flyers, and a social media toolkit to facilitate the widespread sharing of
information about the ACP. Numerous nonprofits and community organizations that serve
covered populations encourage their clients to enroll for ACP benefits.
●Affordable and public housing projects.Some public housing facilities have received
funding through the U.S. Department of Treasury Capital Projects Fund or entered into
partnerships to support the provision of free Internet service for residents. Although more
progress has yet to be made to extend these services to all affordable and public housing
projects statewide, providers are well aware of the benefits this will bring to the residents
14 https://www.fcc.gov/general/lifeline-program-low-income-consumers
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they serve. Public housing residents that the project team engaged with through the Digital
Equity Plan outreach process are striving to incorporate computer devices, Internet access,
literacy training and tech support. Given more resources and funding, they will be able to
achieve these goals.
Digital Literacy Assets
Various public agencies, educational institutions, and community organizations offer digital literacy
classes for the populations they serve at little or no charge. Where possible, classes are tailored to
cover the needs and interests of their clients. Relevant topics include basic literacy like emailing,
photos, and texting, orientation with Apple devices (especially for the built-in features that serve
seniors and those with disabilities), cybersecurity and online safety, and video calling. Certain entities
may offer specialized guidance in telehealth applications for veterans and rural residents, or in
accessing benefits, government programs, and ESL classes for minorities and immigrants. Likewise,
vocational and workforce development programs may teach skills that are needed to qualify for
employment. Depending on the populations served, classes may be conducted in-person or online.
While online classes alleviate the need for transportation, in-person classes allow the instructor to
closely monitor student progress and directly attend to needs for assistance.
As described above, Northstar Digital Literacy training is available for free through the Hawaiʻi State
Public Library System and can be a tool to provide literacy training for communities across the pae
ʻāina. Accessed online, it is a self-paced program that can help covered populations learn essential
computer and Internet skills, enabling them to access essential services and resources, and to
participate more fully in society. Additionally, many digital literacy instructors utilize the Northstar
curriculum for their in-person classes.
●Incarcerated Individuals.As of September 2021, all eight non-federal correctional centers
and facilities across the islands offer digital literacy training for inmates. The program is
designed to familiarize students with computers, applications, and hardware. Participants
learn fundamental concepts of computer hardware and software and become familiar with a
variety of computer applications, including word processing, spreadsheets, and multimedia
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presentations. Coursework also includes activities that explore social and ethical issues
related to computers. Each 10-week course accommodates a maximum of 12 students.
15
Online Privacy and Cybersecurity Assets
Minimizing cybersecurity risks intersects directly with increasing digital literacy. Digital literacy class
instructors who serve seniors frequently field questions regarding suspicious emails and online
scams. In response, providers such as Cyber Safe Seniors and the Kaunoa Senior Center offer free
classes in cybersecurity and online safety specifically for seniors. More broadly, public agencies play a
role in raising awareness about scams that target vulnerable populations.
Online Accessibility and Inclusivity Assets
Entering the digital realm can be a daunting endeavor for new digital learners, especially those who
speak a language other than English, have a disability, or who hold a distrust of online resources. To
facilitate their digital journey, some organizations have taken steps to optimize the accessibility and
inclusivity of user interfaces. For instance, the ACP has taken steps to accommodate those who
speak languages other than English. Application instructions are available in several languages
including English, Spanish, Arabic, Simplified Chinese, French, Korean, Portuguese, Russian,
Tagalog, and Vietnamese. The Long Term Care Disability Specialist at the Executive Office on
Aging published strategies for courteous and respectful communication for those who work with
individuals with disabilities. This guide is posted online by the Hawaiʻi ADRC.
16
16 https://www.hawaiiadrc.org/Data/Sites/1/media/Disablity/Communication.pdf
15 https://dps.hawaii.gov/wp-content/uploads/2022/08/PSD-Programs-Services-Inventory_Last-Updated_9-3-21.pdf
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BARRIERS & NEEDS
OVERARCHING BARRIERS AND CHALLENGES
The lack of digital equity in Hawaiʻi is a pressing community issue, intersecting with other
community disparities and extending beyond mere access and into differences in quality of life. This
inequity creates a “digital divide” through racial, economic, and geographical boundaries which is
amplified among our most vulnerable and underserved populations.
Residents from underserved or unserved populations who participated in our outreach efforts
largely recognize that access–to devices, to the Internet, and to digital learning–is a pathway to
improving their lives in some way. Unfortunately, the barriers before them are tremendous.
Seemingly minor tasks such as navigating bus routes, finding a plug to charge a phone, or using a
QR code to access a restaurant menu are magnified into major obstacles that require the utmost
persistence to overcome. For those with limited resources, or those further marginalized by societal
perceptions, the barriers are even steeper.
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The planning process received extensive input from residents of covered populations, from which
the project team synthesized needs and barriers identified by participants. The range of challenges
that were shared across all covered populations are described below, followed by barriers and needs
more unique to specific populations. Although these barriers are described in this section as
separate, ala carte, individual needs, these pressing issues are often compounded and layered even
within specific covered populations and for many individuals. Public comments noted the
importance of understanding the interconnection between so many of these barriers.
●Some individuals do not see the relevance of digital devices and connectivity in their
day-to-day life. They have survived without Zoom or creating an Excel spreadsheet, and are
skeptical that having these skills would tangibly benefit their lives. Residents already working
two to three jobs find it nearly impossible to find time to learn new skills outside of work
and life demands, even if they know those skills may lead to better job opportunities. For
seniors who may have spent decades working in industries that didn’t require—much less
encourage—these skills to develop, digital skills remain an unknown frontier better left to
their kids or grandkids. Additionally, a reality for some of those in rural communities like
Hāʻena on Kauaʻi, Ocean View on Hawaiʻi Island, and Hāna on Maui, especially those
geographies that predominantly house kūpuna, veterans, and Native Hawaiian homesteaders
choose a more rural lifestyle for the very purpose of being more disconnected.
Messaging that centers these voices and program structures while recognizing these
challenges will help to meet individuals where they are.
●Lack of integration of digital literacy skills along with other existing programs and services
means that residents must not only express interest in digital literacy but digital literacy alone.
It decreases participation as residents balance many different topics, resources, and needs in
addition to their daily work and life obligations.
Integration of digital skills together with other services was consistently reinforced across
target populations as a way to increase effectiveness and decrease burdens on residents and
families.
●Pressures such as generational trauma, chronic hardships, and negative experiences with
public agencies generate emotional barriers such as fear, shame, distrust, insecurity, and a
lack of confidence among individuals from covered populations. These emotions are strong
enough to inhibit individuals from seeking any kind of help as they may not trust the offer,
they may not feel worthy of support, or they may be quick to give up upon encountering any
obstacle or barrier. Frustration with the time it takes to learn how to use computers or
devices can erode self confidence and deter individuals from continuing to achieve digital
literacy.
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Messaging that acknowledges and centers these feelings can help to overcome them,
especially when coupled with strategies that bring a client-centered approach to the
implementation such as digital navigators.
●Working adults, parents, and grandparents spoke of the need to balance the time spent
online on devices with outdoor activities, person-to-person interaction, hands-on activities,
and experiential learning. Various focus group participants raised the point that there are
generational differences in perspectives on acceptable tradeoffs. While young adults have
been quick to adopt digital technologies, older generations are wary of the impacts of a heavy
reliance on technology. There is concern that a growing reliance and emphasis on digital
devices and Internet access will be detrimental to interpersonal relationships, relationships
with the natural world, cultural traditions, and children’s social-emotional development.
Uplifting opportunities to integrate technology with natural and cultural learning should be
pursued.
●Transportation is a major barrier for covered populations on all islands that inhibits
residents from accessing digital equity services and resources. Kūpuna, disabled individuals,
and veterans particularly highlighted this challenge, as some were physically unable to drive
themselves from place to place, relying upon family members or services if they were unable
to walk to their destination.Locating resources where these community members are already gathering is
particularly important.Some immigrants are unable to obtain a driver’s license. Some residents
in covered households and post-incarcerated individuals do not have the financial resources
to afford a vehicle, the cost of gasoline, or public transportation. Those with language
barriers or without connected devices may not be able to access bus routes or schedules.
Some remote and rural communities do not have public transportation available at all.
Meanwhile, residents—especially those in rural communities—spend a significant portion of
their day commuting to and from work, school, and extracurriculars, leaving them a limited
amount of time to access resources or take classes.
Finding innovative ways to reach people—both in person and virtually—especially partnering
with other needed services to meet people where they are already gathering, remains
critically important.
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●“Everything is so Oʻahu-centric”is a common sentiment expressed by residents of the
“outer islands” or “neighbor islands,” i.e., Hawaiʻi Island, Maui, Molokaʻi, Lānaʻi,
Kahoʻolawe, Kauaʻi, and Niʻihau. With our population scattered unevenly across eight main
islands, the deployment of programs and resources is logistically and financially challenging.
Taking a plane and flying to another island for a class is a significant barrier. Hawaiʻi’s two
congressional districts reflect the uneven population distribution across the pae ʻāina: one
for urban Honolulu and a second for rural Oʻahu together with all other islands. Although
the latter encompasses fewer residents, it is more expensive to serve them due to their
geographic spread, low population density, and separation between islands, all of which incur
additional travel arrangements, shipping costs, and personnel time. Urban Honolulu in
contrast, being the main population center and center of state government, often has greater
access to support services, a wider range of resources, and deployment of innovative pilot
projects. Together these challenges can mean, at times, that resources are pooled on Oʻahu
and populations on other islands have less access; and while it can appear that programs are
happening, they are not accessible to many that need them most.
Partnering with programs and services that address needs, in addition to digital access, can
bring program and budget efficiency while also ensuring greater reach.
●There are residents on every island from every covered population who live off-grid in
remote, rural areas. Some choose this lifestyle for the isolation and escape from urban life,
for economic reasons, and some are Native Hawaiians who are living on homestead lands.
Some fall into all three categories. Those who live off-grid commonly use solar- or
gas-powered generators to support bare essentials like food refrigeration, water pumps,
heaters, and lighting. Consequently, computers, smartphones, and Internet connections—all
of which require electricity—are luxuries that are difficult to accommodate in off-grid
households.
Providing a broad range of support for rural communities is important to best meet
communities given their individual realities. This may include ensuring programs support
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both wired and wireless solutions, maintain paper options, and provide subsidies that allow
households to deploy resources appropriately to best meet their unique needs.
●Highly vulnerable populations such as immigrants, post-incarcerated individuals, victims of
domestic violence, houseless individuals, and victims of human trafficking sometimes come
into shelters or transitional homes with no ID, no Social Security number, no birth
certificate,nor any means to obtain them. Without these official documents they cannot
apply for a phone or a plan, social services, gain employment, access benefits, or take
advantage of programs such as the ACP.
Pairing digital literacy and skills training with other needed services creates wrap-around
support that reduces barriers for individuals, increases program efficacy, and helps meet
people where they are.
●There are shortcomings in public outreach that result in a lack of awareness among
both service providers and individuals about the programs that are available to assist with
affordability, access to devices, Internet access, and digital literacy. As an example, many
focus group participants had not heard about the ACP benefits despite being eligible. Case
managers are not always made aware of all the resources available to their clients, in part due
to silos between public agencies that inhibit comprehensive, collaborative support for the
people they serve. Opportunities advertised on websites and social media rarely reach those
who do not have access to connected devices. Opportunities advertised only in English do
not reach non-English speakers or readers; those formatted without accessibility text do not
reach certain individuals with disabilities. Messaging that is not attuned to the cultural
intricacies and lived experiences of minorities, immigrants, and veterans does not provide the
welcoming space necessary to bring these individuals into the fold.
Increased coordination between agencies, both public and private, including with
organizations serving covered populations that know how to reach them best, is a key
approach to bridging this divide.
●Bureaucratic roadblocks and the lack of a customer-service mindset in certain
public-facing agencies leads to frustrations among individuals that lead them to abandon the
pursuit of benefits. A Vietnam War veteran had to document that he was in combat in order
to qualify for benefits from Veterans Affairs; a quadriplegic individual had to prove he was
seeking employment or schooling in order to obtain a laptop from Vocational Rehabilitation;
a mother pushed for four years to obtain an augmentative and alternative communication
(AAC) device from the Department of Education for her non-verbal, autistic child. While
these individuals eventually garnered the resources they desperately sought, it was solely
through their unwavering persistence and not through the support of the agencies involved.
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They all shared that most of their peers either give up on receiving assistance altogether or
settle for lower levels of support.
Integrating training and lessons learned across agencies can assist in improving outcomes
both for programs and those that they serve. Opportunities for involving agencies serving
covered populations can also help to improve program design to continue to decrease
barriers to access.
BROADBAND ADOPTION AND ACCESS BARRIERS AND NEEDS
As of 2021, 54,000 (11.3%) of households in Hawaiʻi did not have a broadband subscription, and
20.8% of the population did not use the Internet
17. As shown in the table below, there is variability
between islands and counties.
Households with a
Broadband Subscription
Households without a
Broadband Subscription
County Total
Households Amount % of All
Households Amount % of All
Households
Hawaiʻi County 71,402 60,034 84.1%11,368 15.9%
Honolulu County 330,393 296,802 89.8%33,591 10.2%
Kalawao County 31 25 80.6%6 19.4%
Kauaʻi County 22,668 20,414 90.1%2,254 9.9%
Maui County 53,919 46,959 87.1%6,960 12.9%
STATEWIDE TOTAL 478,413 424,234 88.7%54,179 11.3%
Source: 2021 American Community Survey
●Free public Wi-Fi has been identified as a critical lifeline for covered populations. Public
libraries across the state offer free Wi-Fi both inside and outside locations. Hawaiʻilibraries
are a significant resource to those who cannot afford an Internet plan or who live in an
unserved or underserved location. Recognizing its role as a community asset, pilot efforts
are under way to install charging stations as well. Budget constraints, staffing vacancies,
and concerns in certain neighborhoods about loitering, however, have led some libraries to
regretfully limit the hours of Wi-Fi availability. In addition, many of Hawaiʻi’s public
libraries were built over 50 years ago and need to be renovated to accommodate current
power requirements, including charging for patron devices. The Oʻahu Digital Equity
Coalition has identified in 2023 that those that do not access Internet at home access it
17 Source:National Telecommunications and Information Administration (NTIA), 2021 NTIA Internet Use Survey
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primarily at Librarities and Restaurants or Cafes with free Wi-Fi. Secondarily, they access
the Internet at work, school, or the home of a friend or family member.
●Few public facilities offer free public Wi-Fi. These include some K-12 schools and
community centers; however, hours are limited. Discussions over the years have included
providing broadband in downtown Honolulu and other highly trafficked corridors. While
there is a recognized need to expand the number of free Wi-Fi sites and extend operating
hours at public places such as community anchor institutions and schools, there has been
resistance regarding costs and security concerns at these sites.
●The Hawaiʻi Department of Education provides hotspots during the school year to students
and faculty who do not have an Internet connection at home; however, these hotspots must
be returned at the end of the school year. Consequently, these students and faculty lack
access to the Internet throughout the entire summer, which causes a potential loss of gains
in digital literacy that were achieved during the school year and inhibits opportunities to take
online training or classes outside the school year.
●The cost of Internet access in public housing is a barrier that has resulted in a number of
options that may or may not be feasible or applicable to tenants. Public housing and public
subsidized housing, including pursuing federal funding opportunities such as the Capital
Projects Fund, was identified as an important opportunity to increase Wi-Fi access to
covered populations where they are and where they need support.
●Affordability is a key factor in broadband adoption among income-constrained and
low-income individuals in several covered populations. In a May 2023 report released by
Aloha United Way, “the minimum income needed to pay for basic essentials as a family of
four in Hawaiʻi has ballooned to $104,052 a year.”
18 The report goes on to say that 12% of
residents live below the federal poverty line. Moreover, as of the second quarter of 2023, the
cost-of-living index in Hawaiʻi is the highest in the nation at 181.5, with the cost of utilities
at 140.3, just behind Alaska and Puerto Rico.
19 Honolulu County conducted a 2023 survey
among community members through its Oʻahu Digital Equity Coalition (ODEC), which
indicated that 26% of those surveyed were unable to afford Internet service.
These conditions leave individuals and households with the difficult choice of maintaining
the monthly costs of Internet and phone plans—and access to critical services—versus other
basic necessities. As one pastor noted, parishioners have had to stop Internet subscriptions
to cover unexpected medical costs.
19 https://meric.mo.gov/data/cost-living-data-series
18 https://www.auw.org/sites/default/files/pictures/23UFA_Report_Hawaii_4.7.23_FINAL%20%283%29.pdf
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○Incarcerated (and post-incarcerated) individuals.Original service contracts from
Internet service providers are closed or suspended when individuals are incarcerated.
To re-establish service after release, an individual must pay for start-up fees on top of
potential collection fees and regular monthly service. This is a significant obstacle for
those without savings, financial support, or employment. Compounded with other
similar challenges and barriers to getting back on their feet, many struggle with
homelessness and recidivism.
Securing official identification to gain access to programs, housing, and even ACP is
a challenge for those transitioning from incarceration. The Real ID program requires
an authorized official to confirm identity prior to issue; however, as not all counties
have a system to confirm identity prior to release, many post-incarcerated individuals
lack identification when exiting incarceration, making access to many lifelines even
more challenging.
Incarcerated individuals intersect with many other covered populations, further
exacerbating barriers. Some estimates show that one-third of offenders are homeless
prior to entering incarceration and nearly half are homeless upon exit. Most are
members of covered households, and they are disproportionately Native Hawaiian or
other persons of color.
Previously incarcerated women experience unique challenges upon reentry into
society. Most are mothers who are sole providers for their children.
20 This
responsibility places additional pressure on them as they attempt to gain
employment, connect to services, and access resources while establishing a safe
home environment to maintain custody of their children. Many have limited
incomes, limited access to transportation, and limited social networks that would
provide the support they need to obtain the digital resources that are key to
unlocking greater opportunities.
○Covered Households.Even when low-income individuals are able to obtain a
device at little or no cost, it is still a challenge to afford monthly payments for cell
service or Internet subscriptions. Service providers and individuals from covered
populations alike assert that provision of a device itself is limited in value if it is not
paired with a means to access the Internet or pay for monthly service.
20 https://www.prisonpolicy.org/reports/outofwork.html#appendix
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Individuals facing homelessness are especially challenged with meeting the ACP
requirements for a physical address as well as an email address for registration and
enrollment. The ACP identity verification process requires official documentation of
a Social Security Number, Tribal Identification Number, driver’s license, military ID,
passport, individual Tax Identification Number (TIN), or other government ID,
which is a challenge for many houseless individuals.
While the ACP and Lifeline programs are tied to physical addresses,individuals
who share a physical address but are financially independent, can each receive
individual benefits, as more than one household per address is allowable. Examples
include residents of apartment buildings, residential facilities (such as nursing homes
or assisted living facilities), multi-family homes, and transitional housing. Despite
this allowance, individuals in these situations report great difficulty in gathering the
proper documentation and obtaining program approval, and this has prevented them
from accessing the benefits. These individuals need individualized assistance to
navigate the enrollment process and take advantage of the programs.
○Individuals with Disabilities. The Aloha Independent Living Hawaiʻi
TeleConnect program, which provided devices and digital literacy training specifically
tailored to assist individuals with disabilities, cannot purchase future connectivity for
their clients and can only purchase connectivity as long as the program is operating.
After the program ends, the accounts previously opened for clients close if they
cannot afford the payments on their own.
●Other Unique Situations
○Individuals with Disabilities.Deaf individuals speak a different language. As is the
case with all languages, American Sign Language (ASL) does not translate directly
into English. Thus, deaf individuals may have low English literacy, may not respond
well verbally, and may only be able to communicate through very brief texts. To
enable effective communication, in-person meetings must be held, and an ASL
interpreter must accompany them, which can be expensive. Moreover, if a closed
office is not available for the meeting, the privacy and confidentiality of the
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individual may be compromised as their personal information is discussed out loud.
Similarly, individuals with dyslexia have trouble reading and interpreting lengthy
documents even if they speak and understand English. Written communications and
instructions must be brief in length, or they must be formatted for voice dictation so
that these individuals can listen to the text instead.
○Covered Households.There are over 57,000 households in Hawaiʻi living in
poverty, or 11% of the population, and nearly 30% considered ALICE. Among the
financial constraints that Hawaiʻi families experience, over 40% are considered
housing burdened, meaning that they spend more than 30% of household income on
housing expenses, and over 25% are considered severely housing burdened, meaning
that the household spends over 50% of their income on housing expenses. This
leaves very limited resources for other family expenses.
Houseless individuals and families face multiple obstacles to obtaining digital equity:
they can lack financial resources, a steady source of income, and a physical or mailing
address. All of these factors hinder them from applying for services or benefits.
Without a secure place to keep valuables, they are unable to keep a phone, much less
a computer, and without access to a reliable power source, they are unable to charge
a device, even if they are able to obtain one.
There is also great intersectionality between covered households, Native Hawaiians,
and other ethnic minorities. Pacific Islanders experience extremely high levels of
poverty. According to the 2023 point-in-time counts, over half of all persons
experiencing houselessness in Hawaiʻi identify as Native Hawaiian or Pacific Islander,
despite making up under 30% of the state population.
21,22
22 2023 Bridging the Gap Point-in-Time Count, available at:
https://www.btghawaii.org/media/uploads/2023_btg_pit_count_report_final.pdf
21 2023 Partners In Care Point-in-Time Count, available at:
https://static1.squarespace.com/static/5db76f1aadbeba4fb77280f1/t/5efa984a8ae4f774863509e8/159348130652
6/PIC+2020+PIT+Count+Report+Final.pdf
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○Incarcerated persons.Social workers underscore the core need for meeting the
needs of their post-incarcerated clients to access the Internet for survival needs
ranging from seeking for key identification documents to requesting welfare to
applying for a job.
○Rural residents.Improved access to the Internet brings multiple benefits to local
residents. It also, however, raises concerns about newcomers changing the
demographics and impacting the community culture. Generational families and
long-term residents in some communities are wary that increased connectivity will
attract out-of-state investors and teleworkers to previously inaccessible areas. In
Hāna, for example, the presence of a stable Internet is making it easier and therefore
more attractive for newcomers to live and work there, a condition which has
precipitated an increase in property costs that many residents cannot afford.
Farm workers on Hawaiʻi Island struggle to get access to the Internet in the regions
where they tend to both work and live. Case workers supporting migrant farm
workers explain that although they try to work with employers to get Internet access
into the areas, mostly they are helping workers navigate systems via paper and pen.
Molokaʻi residents report that cell phone service is spotty and weak across the island
due to there being few cell towers and geographic barriers on the island. In remote
areas, experienced residents know exactly where they can go to “ping” off of Maui or
Oʻahu to get a signal.Although efforts have been made to erect additional towers
on Molokaʻi, residents and providers have not been able to reach an agreement on
tower locations.
With poor cell coverage, isolated communities like the island of Molokaʻi and the
town of Hāʻena on Kauaʻi rely heavily on Wi-Fi in the community. However,
monthly Internet plans are unaffordable for some residents, and those with
connections find that Internet service tends to fail with some frequency. To ensure
reliable connectivity for their operations, e.g. meeting procurement, payroll, or
government deadlines, businesses commonly invest in two or three different
Internet plans simultaneously so that they have a back-up connection.
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The island of Molokaʻi, as well as isolated towns like Hāna on Maui, parts of Hawaiʻi
Island like Puna, and Ocean View, and certain off-grid Hawaiian Homestead
communities across the state do not have adequate access to high-speed Internet.
Moreover,on-the-ground support to serve the technical repair and maintenance
needs for devices and applications is largely absent in these communities. Likely due
to their small populations, none of these communities have any shops offering
device repair or maintenance services.
Accessibility on all neighbor islands continues to drive a wedge between the
Oʻahu-centric services and those provided in physical brick and mortar locations
directly on the neighbor islands, in communities that need them. Public comments
further illustrated barriers on neighbor islands including Hawaiʻi Island that need
satellite offices and resource centers in order to service their residents adequately.
○Veterans.Older veterans such as those from World War II, the Korean War, and
Vietnam War service eras make up over 42% of the veteran population in Hawaiʻi.
They are reportedly less likely than younger counterparts from the Iraq and
Afghanistan service era to access the Internet. Problematically, older veterans have
the greatest need for Veterans Affairs benefits, which are being migrated onto online
platforms.
○Kūpuna.In addition to the access issues faced by our aging population, there is a
fear among our kūpuna of technology, a fear of the unknown, and a fear that their
lack of technological knowledge will lead others to judging them and their
competence.
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DEVICE AVAILABILITY AND AFFORDABILITY BARRIERS AND NEEDS
Households with
a Computer
Households without a
Computer
County Total
Households Amount % of All
Households Amount % of All
Households
Hawaiʻi County 71,402 65,169 91.3%6,233 8.7%
Honolulu County 330,393 311,346 94.2%19,047 5.8%
Kalawao County 31 26 83.9%5 16.1%
Kauaʻi County 22,668 21,086 93.0%1,582 7.0%
Maui County 53,919 50,360 93.4%3,559 6.6%
STATEWIDE TOTAL 478,413 447,987 93.6%30,426 6.4%
Source: 2021 American Community Survey
●While smartphones are increasingly ubiquitous across generations, geographies, ethnicities,
and socioeconomic strata,computer ownership by individuals is less common. Large
screen devices such as laptops, desktops, chromebooks, and tablets, are critical for a full and
equitable computing experience. Although smartphones are often more affordable than the
upfront cost of a computer, evidence shows the use of smartphones alone may limit the
range of one’s online activity and depth of overall digital skills. Public Comment further
emphasized that owning a computer is crucial for thriving in the modern economy. Those
without a computer are unable to harness the vast opportunities that the Internet provides
such as: employment, education, telehealth, commerce, finance, communication, and much
more. An example of this gap in particular, comes from participant feedback that illustrated
a critical need in the Marshallese, Chuuk, and Micronesian communities for large screen
devices like laptops and tablets that allow for their digital literacy skills to extend beyond
their abilities with just a smartphone alone.
Data seeking to capture device access among covered populations should seek to dig into
understanding household perceptions. A Hawaiʻi Island health center explains a theme heard
across Hawaiʻi that when clients say they “have a computer,” they often mean their phone.
Just as when they say they “have Internet,” they often mean their phone plan.
●Although Census data show that most households in Hawaiʻi have a computer in the
home—nearly 94% of the statewide population—a single computer is not adequate to
support an entire multigenerational household of working parents, children in school, and
seniors who need to attend appointments. In the statewide 2021 HIDOE Distance-Learning
Survey, 13,371 of 32,510 family members (41%) who responded reported that they do not
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have enough devices within the household for each family member to use at the same time.
Personal device ownership provides a unique computing experience that cannot be
replicated through public use of computers or shared devices.
●HIDOE provides laptops during the school year to students and faculty who do not have
one at home; however, the laptops must be returned at the end of the school year.
Consequently, these students and faculty lack access to computers during the entire summer
as they are unable to take free courses, practice skills, or do independent learning. Any
progress in digital literacy made during the school year stagnates during this time, which
leaves them behind and at a disadvantage when the next school year begins.
●Many devices (computers, smart phones, tablets, etc.) are discarded despite still having useful
life. State regulations prevent the recycling and refurbishment of devices owned by
government agencies and the University of Hawaiʻi. As these devices are purchased with
public funds, they represent a large, untapped resource for low-cost solutions, should
regulations allow for their refurbishment.
Source: 2020 HIDOE Distance-Learning Survey
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●With many workflows being digitized,job qualifications increasingly require applicants
to have smartphones. For instance, a job posting on Maui for house cleaners required that
applicants have their own smartphone with Internet connectivity. One social worker told a
story about a houseless client, who tried to walk in and apply for a job at a convenience store
on the block he sleeps on, and they were only accepting online applications. In their words,
“you can be feet away physically, but miles away digitally.”Traditionally, non-technical
service jobs such as these have been filled by minorities, immigrants, those with limited
English proficiency, women, and/or individuals from covered households who generally
lacked the qualifications for higher-level jobs. Problematically, this smartphone requirement
prevents those most in need of employment from entering the workforce even in these
positions.
●Unique Situations
○Covered Households.Families are responsible to pay for any missing or broken
parts of devices loaned to them by the Department of Education during the school
year. This expense puts a strain on covered households who cannot afford
unanticipated costs.
Many low income families are unable to afford a device for every person in their
household. In some instances, mothers sacrifice having a device for themselves so
that their children can have one to use for school or to keep in contact when they
reach driving age. In single-income households, the working adult may obtain a
smartphone while the other goes without. Devices such as computers are sometimes
sold or pawned for cash.
Free or subsidized phones for qualifying low-income individuals do not have enough
storage to accommodate multiple software applications that address basic needs. The
cost for more storage is beyond their budgets.
Houseless individuals are vulnerable to theft of their devices unless concealed or
stored in lockboxes. Finding locations to charge their devices is also a challenge.
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○Individuals with a Language Barrier.The HIDOE 2020 Distance-Learning
Survey data demonstrated that percentages of households that have enough devices
for every member vary by language spoken in the household. Notably, as shown in
the table below, households that speak Hawaiian, Marshallese, and Chuukese exhibit
the lowest rate of having enough devices for each member of the household.
Source: 2020 HIDOE Distance-Learning Survey
○Ethnic Minorities.Native Hawaiian, Filipino, Black, and Pacific Islander
households are larger on average than the general Hawaiʻi household size and are
more likely to have multiple generations in a single house.
23 Marshallese families in
particular have an average of 16 household members, compared to the Hawaiʻi
average which is closer to three. While larger households cite many benefits,
especially around cultural connectivity between generations, for many it is an
economic necessity as families crowd into much smaller living spaces. This may mean
that a household has a device but not enough for multiple family members that may
need it for school, healthcare, work, or other requirements. Physical space and
limited Internet bandwidth can also impact access for larger households.
○Rural Residents.Several rural communities across the state such as Puna and Kaʻū
on Hawaiʻi Island and the islands of Niʻihau and Lānaʻi do not have USPS mail
delivery service to homes. Likewise, FedEx and UPS do not ship to Lānaʻi. Residents
must travel off-island to purchase devices or spend hours on the phone to make
alternative shipping arrangements.
23 DBEDT, Demographic, Social, Economic, and Housing Characteristics for Selected Race Groups in Hawaiʻi (March
2018).
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○Individuals with Disabilities.Assistive technology is a critical lifeline that enables
persons living with disabilities to function and participate in the world. Assistive
technology is defined as any item, piece of equipment, software or product system
that is used to increase, maintain, or improve the functional capabilities of individuals
with disabilities. Different disabilities require different assistive technologies.
Assistive technology includes products and services to help people who have
difficulty speaking, typing, writing, remembering, pointing, seeing, hearing, learning,
and walking.
Due to the unique conditions of each disabled individual, an Assistive Technology
Assessment must be conducted to determine the specific hardware and software
needs of each individual. Without the assessment, the individual cannot be matched
with the most beneficial digital tools for their needs. The assessment, however, can
cost the disabled individual thousands of dollars. With many disabled individuals
being on fixed- and low-income, affordability can be a barrier to accessing necessary
digital tools.
DIGITAL LITERACY BARRIERS AND NEEDS
Throughout our discussions with communities across Hawaiʻi, it was clear that the barriers to
achieving digital readiness are plentiful, both at the individual and collective levels. Even if Hawaiʻi
had access to low-cost or free high-speed Internet and devices, many participants had difficulty
envisioning what it would look like for everyone in the state to be digitally ready. This is because
even after these initial barriers are overcome, there are many other challenges related to digital skills
and literacy that can compound one another. Few individuals face only one barrier; most face a
series of barriers that layer upon one another, making them difficult to cut through.
Building digital confidence is a key first step for many in developing digital resiliency, or the ability to
adapt to and pivot towards new technologies and opportunities as a digital learner, agnostic of the
technology changes. Overcoming fear of technology and building self-efficacy is pronounced among
seniors but cited among all covered populations. The potential value of customized training that
meets communities where they are and creates a comforting, confidence-building environment,
cannot be overstated.
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●Cost is a barrier for most covered populations. Underlying needs like food, housing,
medicine that take priority over paying for Internet and devices also take priority when faced
with having to spend transportation costs, class fees, or even rare time off at classes. One
instructor on Maui who teaches digital literacy classes at the Kaunoa Senior Center and at
University of Hawaiʻi Maui College (UHMC)—both of which are well attended by
seniors—recognized a tendency for more affluent seniors to attend the UHMC classes,
which were more expensive.
●Lack of ongoing support following classes makes it difficult for participants to continue
their learning beyond the one session. Classes are often one-time, and individualized support
for the participants once they are back at home on their own devices is harder to access.
Once the device has a technical problem or acts in a way that was not part of the class, many
early learners struggle with how to troubleshoot or where to go next. This particularly
impacts kūpuna and those with language barriers.
.
●Siloed services and lack of coordination between organizations make it difficult for those
already unfamiliar with the digital world to understand where to go or what skills are needed.
Further, a mismatch between workforce needs and the skills and readiness of vulnerable
populations mean that services may exist but are not connecting to the people that need
them most.
●Digital literacy is a basic necessity to qualify for employment, yet many adults from covered
populations lack experience with standard software tools like the Microsoft suite of office
applications. In the migration to online and hybrid learning that was spurred by the
COVID-19 pandemic, public and private schools adopted the use of Google Chromebooks
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and the Google Suite of applications. Although these provided an affordable solution to
provide digital tools for students statewide, educators and employers in focus groups and
interviews reported that literacy in Google Docs and Google Sheets does not translate
directly into Microsoft Word or Microsoft Excel. Because most businesses subscribe to the
Microsoft applications, graduates are underqualified for employment without additional
digital literacy training.
As discussed above, Northstar Digital Literacy training is available for free through the
Hawaiʻi State Public Library System, yet the barriers of time, transportation, fear, and
awareness may remain for many. Collaborative programs such as partnerships with
employers to provide classes or access to free tools can help break down those barriers and
connect employees to greater digital skills and through the digital economy.
●The following key results were reported from the 2022 Hawaiʻi Workforce Development
Plan, which indicated as a key finding the opportunity to partner with more employers to
support the ongoing digital skill development of their employees:
○85% of individuals think their work could be better if they had more digital skills
○73% of people say time to learn is a barrier to being more digitally ready
○93% of employers rate digital skills as important for their average employee
○40% of employers rate their employees as having little digital readiness skills
●As they interface directly with clients, service providers such as social workers or home
health aides are uniquely positioned to offer informal assistance to clients on devices and
applications. However, most providers lack specialized training in digital literacy and
may not be teaching “correct” methodologies or have access to the technologies themselves.
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●Many of the organizations that implement digital skills programs confront common barriers:
○Limited trainers with the “right” qualifications or experience to teach the class.
This is especially true for any kind of specialized equipment or devices, such as those
for individuals with disabilities. Experience engaging with specific community groups
and populations is key to effective teaching.
○A limited number of training programs in more advanced digital skills. Various
providers have developed entry-level courses on basic topics such as turning on a
computer and creating an email account. However, there is a need to create
multi-level digital skills training. Desired mid-level skills include the use of telehealth
platforms, video calling, and applications such as Microsoft Office and Excel.
Advanced skills include the use of bookkeeping software, website builders,
e-commerce platforms, and other tools.
○Trainers may not have the cultural competency, language skills, or sensitivity to
connect with populations that need more support in developing trust.
○Low registration numbers have caused trainers to cancel classes at the last minute.
○Participants often missed classes and then did not want to return because they were
afraid they had missed too much and couldn’t catch up.
○Lack of ongoing funding for multi-year programs makes it difficult to offer classes
and develop rapport with students. Developing sustainable frameworks for digital
equity initiatives beyond one-time funding.
○Lack of advance funding makes it difficult for smaller organizations with closer
community relationships to covered populations to be able to afford to run
programs on a reimbursement basis.
○Grant requirements can create restrictions on activities that are difficult for project
coordinators to implement. One provider described a technology access program
they manage that alternates days and devices being taught to accommodate funding
restrictions.
○Organizations seeking to track impact on specific subpopulations run into challenges
when the data lumps together uniquely different communities such as Native
Hawaiians and Pacific Islanders or Filipino and East Asian populations. Advocacy
organizations, especially within healthcare, continue to pursue policies to require
data disaggregation among Hawaiʻi’s unique ethnic communities to support
stronger outcomes and the ability to measure progress.
●Unique Situations
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○Kūpuna: There is a generational divide between those who are digitally literate and
those who are not. Seniors generally grew up without computers in their lives, and
cell phones and the Internet did not emerge until well into adulthood. Depending on
their career paths, some eventually learned to use computers in the workplace, while
others who worked as laborers, especially for the pineapple and sugar plantations,
may have never been exposed to digital technologies. In contrast, younger
generations are digital natives who have grown up with technology as an integral
component of their everyday lives, and it can be difficult for them to fathom that an
older adult may need lengthy, in-depth instruction.
Kūpuna seeking to access digital skills also seem particularly likely to raise the
emotional, fear, and stress barriers. For example, participants in rural Oʻahu
expressed a feeling of hopelessness when describing how accessing programs
requires digital literacy but accessing classes requires basic literacy that may not even
be available. Although classes may offer basic skills, if something goes wrong with
the tech, it can be frustrating and difficult to find someone to assist.
○Individuals with Disabilities: Through their experience in implementing the
TeleConnect program, Aloha Independent Living Hawaiʻi found, especially with the
deaf community, that individuals were not familiar with technology, and some blind
and vision-impaired individuals do not have phones. A number of providers
indicated that other challenges include: lack of accessible websites, application, and
software design that meets accessibility standards; challenges navigating online
systems without assistance; lack of materials, courses, and resources designed for
different disability types; and a shortage of qualified trainers experienced in working
with individuals with disabilities.
.
○Those with Language Barriers.Overall, language access in all parts of the digital
skill building process is a barrier. Promotional materials for classes and programs are
often only produced in English, and there are few trainers able to provide
in-language support to classrooms. Few websites are translated into languages other
than English, and overall providers noted that underserved non-English speaking
communities need more language-specific resources. A stark example is that during
the August 2023 Maui wildfires, many of the resources available for survivors were
entirely in English, despite one-third of the Lahaina population being foreign-born.
The Filipino community expressed additional frustrations with training and digital
learning provided either only in English or in only one of their dialects. Although
this problem is not specific to the differences in Illocano and Tagalog, the frustration
stems from a lack of technical understanding for those who do not speak the other
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dialects leaving individuals in training sessions either with only partial understanding
or none at all.
Note that for some communities, the use of the word “literacy” has negative
connotations, implying illiteracy.
○Rural Residents.For many rural residents, the time and transportation barriers to
attending classes can be significant. Even within Maui County, residents on Molokaʻi
and Lānaʻi would have to take a plane or ride the ferry to attend a class on Maui,
which incurs added costs and commitments of time away from work and family. In
Hawaiʻi County, where there is a bus route that takes residents daily on a three-hour,
one-way bus trip from the southern tip of the island up to their place of
work—access to services and resources can be just as challenging. Even when
computer training is available to adults, the smallest change in traffic, weather, or
family obligations could have a significant impact when traveling so far, making it
difficult to attend even when registered.
○Incarcerated and Post-Incarcerated Individuals.Unless they have access to
GED or college courses while in prison, many incarcerated individuals do not have
access to any devices with which to maintain or build their digital literacy. While all
eight correctional facilities across the state offer digital literacy courses, each class is
limited to only 12 students. With the incarcerated populations at these facilities
ranging from 84 to 1,044 inmates
24, some inmates may not gain access to the courses
that are offered. Given the speed of technological advancements, any time away
leaves them behind the curve once they are released. Post-incarcerated individuals
who participated in focus groups recounted how unfamiliar they were with the new
smartphones and apps they found when they got out. Even if they had a smartphone
before they were incarcerated, they still encountered a steep learning curve and
needed assistance to build their literacy once again. The longer individuals are
incarcerated, the wider the digital divide they must overcome.
24 https://dps.hawaii.gov/about/divisions/corrections/
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ONLINE PRIVACY AND CYBERSECURITY RISKS AND NEEDS
Service providers for all covered populations recognize that individuals who are entering the digital
world for the first time are extremely vulnerable to online scams. Concern about scams and identity
theft were expressed in nearly all focus groups. In a survey of our focus group participants, nearly
half of those who responded have or may have been a victim of an online scam, and less than half
were sure of their ability to detect an online scam.
Data based on 218 responses from focus group participants.
Data based on 218 responses from focus group participants
●While more adept than their elders in navigating the digital world,youth today are
vulnerable to threats that their parents and generations before them never experienced.
Across the board, service providers and adults from all covered populations discussed the
importance of keeping kids safe online. Concerns included risks of bullying, exposure to
explicit adult content, psychological impacts of social media, and the digital footprint and
legacy of content they post online. Parents who were among the focus group participants
and interviewees expressed a need for both regulatory provisions and resources that would
help ensure online safety for youths.
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●While the ACP is a benefit to several covered populations, many are wary of enrolling in the
program due to confidentiality concerns. The enrollment process requires applicants to
upload sensitive materials such as a tax return, social security card, and other personal
documents into an online platform. As discussed above, the fear of technology is a barrier
experienced across covered populations, and this fear extends into a perceived lack of
security that could result in personal information being compromised.
●Unique Situations:
○Kūpuna.Seniors who are less accustomed or aware of online threats are often prey
to scams through emails, texts, and phone calls. Some who have had friends or family
victimized have become hesitant to use online services such as banking on their
phone. Those who are living alone or who have been widowed are uniquely
vulnerable. An elderly, part-Hawaiian widow on Kauaʻi was lured into a two-year
online relationship shortly after her husband passed away, ultimately leading to the
individual asking her to wire money to him. A digital literacy instructor for seniors
relayed several stories that highlighted their vulnerability and the prevalence of falling
victim to online scams.
○Immigrants and minorities.Both service providers who were interviewed and
focus group participants reported that scams are increasingly more targeted and
sophisticated. A church pastor and Kosraean congregation members reported that
they receive phishing emails seeking funds for congregations in the Midwest.
Spanish-speaking immigrants from Central and South America reported that they
receive ransom emails about supposedly kidnapped family members in their home
countries.
○Online privacy and confidentiality are especially critical for victims of domestic
violence and human trafficking. Abusers maintain control by using smartphones
and other digital devices to track locations and monitor communications of their
victims. Treatment programs, shelters, and transitional housing facilities that serve
these individuals must take steps to ensure their confidentiality and minimize
exposure while maintaining the ability to communicate when needed.
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BARRIERS AND NEEDS TO ONLINE ACCESSIBILITY AND
INCLUSIVITY
●Individuals from covered households, which overlap significantly with all the other covered
populations, relate the catch-22 of needing a job to afford a phone but needing a phone
to apply for a job. With the advent of online HR portals, many employers have shifted to
posting job openings online and exclusively requiring electronic applications. Despite their
motivation to work and better their lives, online applications put employment out of reach
for those without access to devices or the Internet.
●New conventions like QR codes are quickly being adopted by a range of businesses and
services to publish an array of items as informational brochures, sign-up forms, and even
restaurant menus. Younger generations who develop online forms and applications are not
sensitive to, or considerate of, those who are not digitally literate or proficient in on-line
processes. While convenient for those with smartphones who are also digitally literate, the
use of QR codes excludes individuals who do not possess smartphones and presents a
challenge for those who possess smartphones but do not know how to use them. The
feelings of frustration, exclusion, and lack of understanding then heighten the emotional
barriers experienced by those across the digital divide. As individuals enter into the digital
world at varying paces, there is a need to provide an onramp for those who need more time
to learn new technologies.
●Remembering passwords and figuring out how to reset forgotten passwords is a constant
need across all covered populations. Librarians that were interviewed estimate that 80% of
requests for IT support from library visitors relate to retrieving or resetting forgotten
passwords. A similar story was shared by a Lānaʻi employer regarding their employees–a
significant portion of those who contact the company IT help desk are seeking help with
forgotten passwords.
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●Unique Situations
○Kūpuna.As of May 2023, there are over 298,000 Medicare beneficiaries in Hawaiʻi,
roughly 20 percent of the state’s population.
25 Many of these beneficiaries are not
utilizing telehealth services due to a lack of familiarity with the technology, a lack of
broadband connection, lack of a device, or no ongoing support.
○Covered Households. Support programs such as welfare and Section 8 housing are
being migrated into online user interfaces. One single mother in an affordable
housing project on Kauaʻi described this predicament, stating that she is being
required to apply for welfare online, but she has no way of accessing the Internet.
For those in Section 8 housing, verification is conducted over Zoom, which is
problematic for residents who lack a stable Internet connection or a device that can
handle video calls.
Knowing that most of their affordable housing tenants do not have access to
computers, some housing managers do paper leases (vs. digital) and do not use ACH
for rent payments because their tenants lack the capability.
Affordable transportation options like the public bus system can be out of reach for
low-income residents who do not have a smartphone or access to the Internet.
Without these resources, a seemingly simple task like finding a bus schedule or
requesting a pickup can be an obstacle to accessing much-needed resources and
services. They must ask a bus driver for directions or have housing staff write down
instructions to follow, and this reliance on others can degrade their sense of self
confidence and independence, which then leads to other barriers.
25
https://data.cms.gov/summary-statistics-on-beneficiary-enrollment/medicare-and-medicaid-reports/medicare-monthly-
enrollment
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○Individuals with disabilities.Individuals with dyslexia, the blind and vision
impaired, and deaf individuals with low literacy are severely challenged in accessing
and understanding lengthy online content and complex forms. Websites that are not
formatted to support e-reader apps are virtually inaccessible to these individuals.
○Incarcerated individuals.Individuals who are incarcerated need access to the
Internet and online platforms as a standard for re-entry programs. Having a way to
utilize and access the Internet is crucial for re-entry into the community after
incarceration. Public comments noted that accountability, job accessibility, health
benefits, assimilation, and a plethora of other doors could be opened to
post-incarcerated individuals looking to re-enter the community and is a necessary
element of their success.
○Veterans.Similar to other social services, gateways to Veterans Affairs (VA) benefits
are being migrated online, such that veterans must log in to a website to access
healthcare and other benefits. While Oʻahu has approximately 150 VA benefits
counselors, there are only a handful scattered across the other islands, leaving many
veterans in rural areas without adequate support. There is one regional office and
one VA medical center with inpatient care serving the state, both of which are
located in Honolulu, on Oʻahu. Oʻahu and Hawaiʻi Island each have two Veterans
Centers; Kauaʻi and Maui each have one; Lānaʻi and Molokaʻi have none.
26
○Rural residents.Compounding the problem of social services migrating online is
that residents who live in isolated geographies such as the islands of Niʻihau,
Molokaʻi, Lānaʻi and remote communities like Puna and Ocean View on Hawaiʻi
Island and Hāna on Maui do not have ready access to the in-person assistance they
need to fill out more complex electronic forms and enter electronic signatures. While
a telephone helpdesk may exist, those with low digital literacy would require
in-person assistance. Essential services like Social Security offices are situated only in
populated urban areas. With Maui County being a tri-isle county, residents of
Molokaʻi and Lānaʻi would have to travel to Maui for in-person assistance.
26 https://www.datahub.va.gov/stories/s/8jnp-dq5n
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Online access barriers are further exacerbated when rural geographic locational
challenges are a catalyst to additional barriers such as limited English proficient
communities, kūpuna, and disabled communities. A focus group of disabled
individuals on the island of Kauaʻi described their challenges with needing classes
and instruction to teach them how to use their specific accessibility functions prior
to digital literacy classes in order for them to be able to access the information and
technical world online.
○Individuals with Language Barriers.Language is a significant barrier that is
compounded by the fact that many of the foreign languages common in Hawaiʻi are
uncommon throughout the rest of the United States. For example, while Hawaiʻi is
home to many Filipino residents, many speak the Ilocano dialect, not Tagalog, and
very few national organizations create materials in any Filipino language other than
Tagalog. There are almost no resources to be found in any of the other smaller
populations of Pacific Islander, including Marshallese or Chuukese. Even the FCC’s
Lifeline Program, which stands to benefit non-English speakers from covered
households, publishes its application and instructions only in English and Spanish.
27
27 https://www.usac.org/lifeline/rules-and-requirements/forms/
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IMPLEMENTATION PLAN
The Strategies, or goals,outlined below articulate the ways in which the State of Hawaiʻi and its
partners will seek to achieve the overall goals of digital equity in Hawaiʻi. Identified within each
Strategy are the NTIA Pillars that are addressed through the Strategy as well as a description
explaining the importance of each. The Objectives provide measurable steps to advance the
Strategies within the Timeline provided. The Key Performance Indicators (KPI)describe our
collective accountability for achieving meaningful progress toward each Objective. The Potential
Actions and Potential Partners are a non-comprehensive list that seeks to capture ideas that were
identified through focus groups and interviews of the best practices or needs to address the barriers
faced by covered populations.
The following implementation plan was created in compliance with the NOFO Section IV.C.b and
Requirement 2 in the Digital Equity Plan requirements.
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Below are the A through E defined digital equity category descriptions per the NTIA statutory
requirement 2.
A. The availability of, and affordability of access to, fixed and wireless broadband
technology
Obj. 2.1 Increase access to adequate devices with software, accessories, cybersecurity
protections, and affordable Internet service plans that meet the needs of individuals
in Hawaiʻi's covered populations.
Obj. 6.1 Development of Digital Equity Grant Technical Assistance Program.
Obj. 7.1 Identify shared tools for grantees to track outputs and facilitate data analysis to
inform future improvements.
B. The online accessibility and inclusivity of public resources and services
Obj. 1.1 Support the expansion of telehealth adoption and programs across the pae‘āina
Obj. 2.2 Support CAIs that can provide free or low-cost troubleshooting, repair,
upgrades, and replacements of devices for covered populations.
Obj. 3.1 Partner with Community Anchor Institutions (CAIs) to broaden free access to
high-speed Internet (as defined by the FCC) for residents in all covered populations.
Obj. 5.1 Provide regular digital equity information to emergency management agencies
before, during, and after a disaster event.
Obj. 6.1 Development of Digital Equity Grant Technical Assistance Program.
Obj. 7.1 Identify shared tools for grantees to track outputs and facilitate data analysis to
inform future improvements.
C. Digital Literacy
Obj. 4.1 Advance digital literacy training tailored to the culture, language, capabilities,
and other unique characteristics of covered populations.
Obj. 4.3 Disseminate cybersecurity guidance and public resources to covered
populations.
Obj. 4.4 Establish a Statewide Digital Navigator Training Program.
Obj. 6.1 Development of Digital Equity Grant Technical Assistance Program.
Obj. 7.1 Identify shared tools for grantees to track outputs and facilitate data analysis to
inform future improvements.
D. Awareness of, and the use of, measures to secure the online privacy of, and
cybersecurity with respect to an individual
Obj. 4.2 Disseminate cybersecurity guidance and public resources to covered
populations.
Obj. 6.1 Development of Digital Equity Grant Technical Assistance Program.
Obj. 7.1 Identify shared tools for grantees to track outputs and facilitate data analysis to
inform future improvements.
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E. Availability and affordability of consumer devices and technical support for those
devices
Obj. 2.1 Increase access to adequate devices with software, accessories, cybersecurity
protections, and affordable Internet service plans that meet the needs of individuals
in Hawaiʻi's covered populations.
Obj. 6.1 Development of Digital Equity Grant Technical Assistance Program.
Obj. 7.1 Identify shared tools for grantees to track outputs and facilitate data analysis to
inform future improvements.
DIGITAL EQUITY PLAN AND CAPACITY GRANT
TIMELINE
The Digital Equity Plan Timeline displays the activities expected to occur over the period before and
during the Digital Equity Grant period. We expect to complete work on and submit the DE plan in
February 2024. During the second quarter of 2024 we hope to complete the NTIA curing process
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and receive plan approval, as well as the Capacity Grant and Competitive NOFOs. By the end of
2024 we hope to share key information with our partners and have our grant program developed.
LIST OF ORGANIZATIONS
Outreach focused on the quality of interactions with covered populations rather than quantity,
recognizing that settings which are informal, convivial, and among familiar acquaintances would be
most conducive to rich, open conversations. We designed 90-minute sessions for all focus groups. In
addition to individuals from covered populations, also considering many individuals could be part of
several covered populations, for example, rural, veteran and kupuna, many of our interactions were
with organizations that directly support these covered populations. The following is a list of those
organizations.
Photo: The convening of #188 Broadband Hui meeting over Zoom. In March 2020, the Hawaiʻi Broadband Hui (BBHui) coalesced in
direct response to the restrictions on in-person gatherings imposed under the COVID-19 pandemic. More than 188 (as of December 20,
2023) weekly meetings later, the BBHui following today is 650+ strong and includes local, national, and international organizations and
individuals representing a wide variety of stakeholders committed to upholding Digital Equity in Hawaiʻi.
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STRATEGY 1 - Honor the diversity of our
communities with inclusive and accessible online
resources
Proposed Core Activities:
●Telehealth
○Support telehealth service providers and programs that expand access to telehealth
services. (November 2024 - December 2029)
○Develop a “how-to” guide for accessing telehealth interfaces (January 2025 -
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December 2026)
●Publicity and Communications
○Foster partnerships with agencies who can be referral services to connect with
those in need, who can provide ongoing communication channels for future
support needs and questions. (April 2025 - December 2029)
Potential Actions:
●Telehealth:
○Formally recognize Digital Inclusion as a “Super” Social Determinant of Health to
catalyze groundbreaking policies and programs.
○Increase the use of and investment in telehealth and electronic records by service
providers for the patients in covered populations
■Support policy initiatives that expand access to telehealth services
■Offer digital literacy training specific to use of telehealth services.
○Design telehealth portals to be user-friendly and streamlined, following input and
guidance from users and healthcare professionals.
○Support the convening of service providers to assess telehealth portals for areas to
improve and optimize.
○Systematically redesign interfaces according to feedback from service providers
●Publicity and Communications
○Publicize the availability of digital equity programs and resources that are provided
on each island for each covered population.
○Incorporate strategies to meet the needs of the residents – geographically,
culturally, linguistically, socially, and financially – such as:
■Create a system to regularly disseminate information to service providers
about current initiatives and available resources related to digital equity
benefits.
■Pursue strategies for working with disabled individuals, guided by advised
best practices agencies who work with individuals with disabilities.
■Uplift role models and best practices across covered populations who have
achieved success through digital equity and increased digital literacy.
■Share stories from the communities being served through digital equity
programs to encourage participation by fellow community members in the
digital equity initiatives that are implemented as part of this plan.
■Leverage digital analytics tools to better understand which channels or
platforms (e.g., email, text, social media) are preferred by each population.
○Design communication channels to meet the unique needs of covered populations
such as translating websites, documents, flyers, instructional materials, etc., into
multiple languages.
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■Support communications that are accessible in multiple languages, for the
vision- and hearing-impaired, and for the physically disabled, including an
online helpline for applicable services.
●Websites and Online Platforms
○Support integration of digital equity best practices into all interfaces between
service providers and members of covered populations including:
■Release all public communications through various media–website, social
media, text, email, alert, notification, public-access TV channels,
community-based newsletters, etc.
■Develop digital content that resonates with the community's interests and
needs, for example: include content related to benefit programs,
immigration, legal rights, healthcare, and education.
■Engage with community leaders of covered populations, organizations
serving covered populations, and trusted community members to ensure
messages and initiatives are culturally relevant and appropriate.
■Recruit for positions from within the community to be served and provide
appropriate compensation for additional language, cultural knowledge, and
skills.
○Provide and maintain in-person office hours and telephone helplines to provide
assistance to those who are unable to connect digitally or who prefer to connect in
person.
○Assess the integration of digital equity best practices in online resources from
service providers for each covered population to inform necessary improvements.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number of individuals using
publically accessible telehealth services include the following (Hawaiʻi Broadband Strategic Plan
2020 Goal 3: Enable Hawaiʻi to Thrive through a Digital Economy, Objective 3: Improve delivery
of government services through robust broadband capabilities):
●Health outcomes: Increasing accessible medical services, especially in rural areas, will
contribute to better health outcomes to the community. Individuals would be able to
receive immediate medical care and not have to rely on travel to medical centers or to
Oahu for medical care unless the condition required it. Telehealth access provides for
better care outcomes.
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●Educational outcomes: Providing better access to telehealth services assumes individuals
will have access to devices and programs that increase adoption, such as digital literacy
classes. Access to digital tools, healthcare, and health information will naturally lead to
better education outcomes.
Achievement of these goals will continue to be supported by collaboration between key partners
such as the Pacific Basin Telehealth Resource Center (PBTRC), Hawaiʻi State Public Libraries,
Department of Health, Federally Qualified Healthcare Centers (FQHC), Native Hawaiian Health
Centers and others. Together, we will assess the baseline of telehealth activities in the state and
track progress of measurable objectives over time as programs supporting the adoption of
telehealth roll out. Data sharing agreements are being worked on between partner agencies both
within government and health agencies.
Addressing Gaps
●Transportation: Many communities across Hawaiʻi have limited, or unavailable, medical
resources close to towns and villages. Telehealth access alleviates the need to travel, often
by plane, to medical centers and hospitals.
●Everything is so Oahu-centric: The majority of Hawaiʻi’s rural population resides outside
of Oahu, where almost all specialized and critical care resources are housed. In order to
lower the barriers for outer island residents to access quality healthcare, increases in
telehealth services are recommended.
●Off-grid in remote, rural areas: Hawaiʻi’s unique in both the number and diversity of its
off-grid and remote communities and homes. These homes are often located in difficult to
reach locations long distances from towns, or along roads that require 4wd vehicles to
access. Telehealth resources allow these individuals increased access to healthcare, even
when they are physically limited due to their remote locations.
Potential Partners
Hawaiʻi Broadband and Digital Equity Office; Hawaiʻi State Department of Health; IT offices of
state and county departments; Hawaiʻi Data Collaborative; Disability Communication and Access
Board; County Disability Resource Centers; State Office of Enterprise Technology Services;
service providers to covered populations; network of community-based organizations serving
covered households, including affordable housing developments; private sector; disability service
providers; Executive Office on Aging; Office of Language Access; Hawaiʻi State Library for the
Blind and Print Disabled; Public, Educational, and Governmental (PEG) access non-profit
organization; Native Hawaiian Health Centers, Federally Qualified Health Centers, county digital
equity coalitions; veterans clinics and veterans centers; federally qualified health centers; health
clinics; AARP; nonprofits like Maui United Way and Aloha United Way.
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STRATEGY 2 - Make devices safe, a ordable, and
available for all covered populations
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Proposed Core Activities:
●Device Accessibility and Affordability
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○Support year-round use of laptops or tablet-like devices as an integral part of the
learning environment for Hawaiʻi’s students. (April 2026 - December 2029)
○Partner with public and private entities who serve covered populations to support
device refurbishment and distribution programs. (December 2024 - December 2029)
●Community Anchor Institutions and Digital Hubs
○Conduct outreach with local communities to identify optimal locations for digital
service hubs or CAI’s. (November 2024 - December 2026)
Potential Actions:
●Device Accessibility and Affordability:
○Facilitate year-round access to devices for students from covered households,
especially those with disabilities.
○Champion the continuation and expansion of the ACP, emphasizing both device
affordability and quality.
○Ensure adequate outreach to potential ACP beneficiaries using state resources,
digital navigators, community organizations, and non-profit organizations that
serve covered populations.
○Propose and advocate for per-individual device subsidies, especially for
multi-generational households where multiple devices are crucial.
○Enlist the support of employers to help identify and meet affordability needs of
their employees to support a telework environment..
●Affordable Connectivity Advocacy:
○Collaborate with ISPs and telecom carriers to promote affordable Internet plans
targeting low-income households.
○Advocate for the removal of mobile data caps to support service needs and
affordability for covered populations.
●Customized Solutions through Service Provider Partnerships - Engage with organizations
that directly serve covered populations to evaluate and cater to individualized needs. For
example:
○For the houseless: Offer concealable devices with theft-resistant features and
provide mobile connectivity solutions like battery packs and hotspots.
○For kūpuna and veterans: Ensure devices come with features that support mobility,
safety, telehealth, health monitoring, and social connections.
○For domestic violence survivors: Prioritize online privacy and security and promote
telehealth access for therapeutic and support services.
○For individuals with disabilities: Integrate assistive technologies and telehealth
capabilities considering the specific needs and interests of the individual.
○For incarcerated and post-incarcerated individuals: Advocate for funding to be
allocated to DPS for computers in prisons; support device accessibility for
incarcerated individuals that are in re-entry programs..
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○Provide tailored training on device, software, and accessory usage at the point of
delivery, considering the recipient's language, age, cultural background, disability,
and other conditions.
■Support one-on-one device set-up and orientation for individuals with
disabilities in to tailor devices and software to the unique needs and
challenges presented by each type of disability
●Hardware, Software, Technical Assistance, and Support
○Support the passage of right-to-repair laws to enable individuals to repair and
refurbish devices rather than buying new.
○Require that devices provided to covered populations are adequate, pre-loaded with
software, accessories, cybersecurity protections, and basic instructions at the point
of delivery that meet their specific needs.
○Support programs that empower students to provide technical assistance for their
communities
○Support technical assistance curricula and programs in high schools that support
the needs in remote communities.
○Partner with companies to supply centers that provide necessities for devices such
as replacement parts, accessories, and chargers.
●Community Anchor Institutions and Digital Hubs
○Launch community outreach campaigns using local media, social media, and
community events to ensure that residents are aware of nearby digital hubs and the
resources and services they provide.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number of individuals with
access to affordable Internet services and affordable devices (Hawaiʻi Broadband Strategic Plan
2020 Goal 2: Expand Digital Inclusion and Adoption to Achieve Digital Equity, Objective 1:
Identify and remove barriers to access and adoption to unserved and underserved and Goal 4:
Strengthen Community Resilience through Broadband, Objective 1: Interconnect the functions
and operations of public, private and community networks)
●Economic and workforce outcomes: Affordable Internet access and increasing the
availability of devices, especially in rural areas will contribute to better economic outcomes
and workforce opportunities for the community. Individuals would be better able to access
opportunities online, especially online job postings and remote work.
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●Educational outcomes: By providing better access to affordable Internet service
individuals will have access to programs that increase adoption like digital literacy classes
and access to devices. Also the availability of community anchor institutions would offer
the environment for like minded individuals to potentially collaborate.
Achievement of these goals will continue to be a collaboration between key partners such as
DBEDT, Hawaiʻi Public Housing Authority, local nonprofit community organizations, like
Hawaiian Hope and Key Project and others, to assess the baseline of devices being offered and
track progress over time to measure progress toward meeting objectives. Aside from affordability
programs from the ISPs in the state, who are currently working with the BEAD team to establish,
CAIs offer another alternative to low-cost Internet access. The baseline for CAIs need to be
established and per this plan is at zero. Together with our partners, we will assess the number of
CAIs in the state and track progress of measurable objectives over time as CAIs get established.
We will then quantify the covered populations served by those CAIs for digital equity program
rollout.
Data sharing agreements are being worked on between partner agencies both within government
and nonprofit organizations.
Addressing Gaps
●Staffing: There is a great need for professional, trained digital navigators to support literacy
programs at CAIs and in communities. It can be difficult to fill positions across the state;
competitive wages are important in high-cost areas and flexible scheduling can improve the
applicant pool.
●Security: For some CAI locations, the needs of the community they serve can be great.
Along with the provision of free Wi-Fi additional critical services are also provided
including restrooms, power outlets, and space to bring belongings out of the weather.
Appropriate staffing levels can be needed for highly used public spaces.
●Storage and rental space: For device distribution and refurbishment programs, appropriate
computer and device storage is needed. Finding available space, and funding for multi-year
rental agreements can be difficult, especially in communities with limited rental space
options.
●Sustainability: Federal Internet subsidy programs do not offer long-term solutions to
affordability. These programs can be modified or canceled leaving customers without
needed subsidies.
Potential Partners:
Department of Business, Economic Development, and Tourism; State Department of Commerce
and Consumer Affairs; federal, state, and county government; congressional delegation; state
legislature; Hawaiʻi Department of Education, private and charter schools; Department of Public
Safety; University of Hawaiʻi and universities statewide; Hawaiʻi Pacific Housing Authority; public
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and affordable housing developers and managers; digital equipment companies; foundations;
nonprofits and community organizations that serve covered populations; Internet Service
Providers; Hawaiʻi State Public Library System; American Association of Retired Persons (AARP)
Hawaiʻi; Community Anchor Institutions (CAIs); device providers, digital equipment companies,
and refurbishers; software developers and providers; digital literacy class providers; private sector.
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STRATEGY 3 - Provide broadband connectivity
where Hawaiʻi lives, works, learns, and plays
Proposed Core Activities:
●Community Anchor Institutions
○Support the necessary funding for Wi-Fi and charging stations at library sites to
support the needs of the community. (December 2025 - December 2028)
○Partner with CAIs to provide resources such as computer devices, Wi-Fi, charging
stations, digital literacy training, telehealth, and technical support staff. (October
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2025 - December 2029)
●Accessible Locations:
○Collaborate with the Hawaiʻi business community and non-profit sector to facilitate
broadband connectivity for employees, clients, and covered populations. (November
2025 - November 2028)
Potential Actions:
●Community Anchor Institutions:
○Outfit and staff as needed in and around all state and county facilities, public
libraries, community centers, public parks, and gymnasiums with 24/7 free public
Wi-Fi and charging stations to serve as Community Anchor Institutions.
■Provide the resources necessary for public libraries to be able to open on a
schedule from morning to evening at least six days per week or on a
schedule that supports the needs of the community.
■Support HBDEO's kuleana to increase access to Wi-Fi in public parks
under SCR74.
○Enable and equip those places of worship that make their spaces available to
non-members and the general public with 24/7 public Wi-Fi and charging stations
to serve as CAIs, understanding that this is where many underserved community
members go as a primary place to connect into other parts of society.
●Other Public Facilities:
○Pursue colocation opportunities where emergency alert sirens are situated.
○Support the continuance and, where possible, expand the provision of free public
Wi-Fi access on County buses and public transit.
■Support the network of bus stops equipped with free public Wi-Fi on each
island.
○Extend the hours of free public Wi-Fi availability at all public school campuses to
support the connectivity of youths and families.
○Explore public housing opportunities and options.
●Accessible Locations:
○Install security measures, where appropriate, at free public Wi-Fi and charging
points to allay safety concerns about and deter unsavory loiterers.
○Select candidate sites with consideration for proximity to houseless populations
and those who have limited access to transportation.
○Support new or existing resource hubs with computer devices, Wi-Fi, charging
stations, and technical support staff in remote communities across Hawaiʻi.
○Outfit “auntie’s houses” in neighborhoods to provide safe spaces for vulnerable
individuals such as houseless individuals and victims of trafficking and domestic
violence to securely access online services.
○Support mobile resources to bring Wi-Fi and computer access into neighborhoods
that lack physical facilities.
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●Alternative Solutions:
○Support the establishment of phone card distributors in rural and remote
communities.
○Support technology-neutral initiatives such as fixed wireless and satellite
technologies to expand connectivity options for the most isolated regions.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number of community anchor
institutions with access to affordable Internet services, whether it be wireline access via BEAD or
fixed wireless, like community broadband networks (Hawaiʻi Broadband Strategic Plan 2020 Goal
1: Ensure Robust Broadband Infrastructure to All Hawaiʻi Residents, Objective 4: Secure
broadband access sites on each island and Goal 2: Expand Digital Inclusion and Adoption to
Achieve Digital Equity, Objectives 1: Identify and remove barriers to access and adoption to
unserved and underserved, 3: Conduct public awareness and outreach of broadband as a basic
need, and 4: Secure resources to sustain digital inclusion solutions; Goal 4: Strengthen Community
Resiliency through Broadband , Objectives 1: Interconnect the functions and operations of public,
private and community networks & 2: Maximize open access and endure timely connectivity to
critical network infrastructure during crises):
●Economic and workforce outcomes: Access to more CAIs provides options for affordable
Internet access and increased the availability of devices, especially in rural areas will
contribute to better economic outcomes and workforce opportunities for the community.
Individuals would be better able to access opportunities online, especially online job
postings and remote work.
●Educational outcomes: By providing better access to affordable Internet service
individuals will have access to programs that increase adoption like digital literacy classes,
ecommerce classes and access to devices. Also the availability of community anchor
institutions would offer the environment for like minded individuals to potentially
collaborate.
Achievement of these goals will continue to be a collaboration between key partners such as
DBEDT, Hawaiʻi Public Housing Authority, University of Hawaiʻi, nonprofit community
organizations, and the counties, to assess the baseline of CAIs established, Wi-Fi services offered,
and to track digital equity programs. Aside from affordability programs from the ISPs in the state,
who are currently working with the BEAD team to establish, CAIs offer another alternative to
low-cost Internet access. The baseline for CAIs need to be established and per this plan is at zero.
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Together with our partners, we will assess the number of CAIs in the state and track progress of
measurable objectives over time as CAIs get established. We will then quantify the covered
populations served by those CAIs for digital equity program rollout.
Data sharing agreements are being worked on between partner agencies both within government
and nonprofit organizations.
Addressing Gaps
●Cost: In order to provide 24hr Wi-Fi at CAI locations additional staffing and facility
supports are needed. There are many factors such as security system installation, power
costs, and the impact on neighboring communities that could create barriers to
implementation.
●Geography: To outfit public parks with Wi-Fi, and maintain those sites, will require going
to locations in rural and difficult to reach locations. This adds to travel time, availability of
staff to install and maintain, and overall cost.
●Community Partners: To provide Wi-Fi to houseless, and harder to serve individuals, it can
be valuable to develop alternative locations to provide services close to houseless
communities. With the already limited availability of resources for this population it can be
difficult to expand existing services.
Potential Partners
Department of Business, Economic Development, and Tourism; BEAD, federal, state and county
governments; state and county parks departments; county Offices of Economic Development;
public transit systems; emergency management agencies; universities and colleges; public schools;
hospitals and telehealth providers; private sector; Internet Service Providers; Community Anchor
Institutions; counties; Hawaiʻi State Public Library System; places of worship; nonprofits and
community organizations that serve covered populations; Chambers of Commerce and other
business assistance organizations; small businesses; Economic Development Boards; Continuing
Action Programs; digital navigators; electric utilities; resource suppliers; tech companies who
specialize in network infrastructure; public housing and affordable housing managers
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STRATEGY 4 - Provide a ordable lifelong digital
literacy training and mentoring tailored to needs
of covered populations
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Proposed Core Activities:
●Recruitment and Training of Digital Literacy Trainers
○Recruit trainers, including from within specific covered populations, to guide efforts
and help to build trust between institutions and individuals. (September 2025 -
August 2028)
●Digital Literacy Training Classes
○Leverage the reach and efforts of the Hawaiʻi State Public Library System as an
anchor institution in their ability to provide access to technology, broadband
connectivity, training, and support all in one place. (March 2025 - December 2029)
●Digital Literacy for the Workforce
○Collaborate with workforce development organizations to support broadband
initiatives that expand opportunities for job seekers from covered populations.
(September 2025 - August 2029)
●Online Privacy and Cybersecurity
○Enlist the support of organizations to build awareness and disseminate information
about cybersecurity threats. (January 2025 - November 2028)
●Digital Literacy for Incarcerated and Post-Incarcerated Individuals
○Work with DPS to incorporate digital literacy training into reentry programs to
ensure that post-incarcerated individuals have personalized learning and support.
(December 2025 - December 2029)
●Digital Navigators
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○Develop the state Digital Navigator program building upon existing pilot
programs, community networks and form new partnerships to foster community
participation. (May 2025 - August 2027)
○Collaborate with individuals from state and county agencies, business, academia,
and the community at large to support the digital navigators program. (November
2025 - November 2029)
Potential Actions:
●Recruitment and Training of Digital Literacy Trainers
○Utilize recruited trainers to develop culturally appropriate and covered population
specific curriculum for training programs.
○Incorporate orientation on the specific challenges of each covered population.
○Incorporate a “customer service mindset” in orientation programs.
○Provide regular forums among participating public agencies to discuss successes,
challenges, appropriate responses, improvements.
○Conduct orientation on digital equity
■Develop and provide guiding documents on incorporating digital equity
into organizational structure, culture, and practice
○Redefine minimum qualifications for Information Technology support and digital
literacy instructor and staff positions within public schools, libraries, and other
agencies to allow for hiring managers to weigh innovation and experience versus
only educational background.
■Support training and certifications outside of the University system to
support career pathways through community programs, internships, and
apprenticeships.
○Recruit and empower digital literacy trainers from within covered populations or
who understand the unique challenges faced by covered populations:
■Bilingual or multilingual digital trainers from within the migrant, minority,
and LEP communities so the assistance can be provided in the language of
and with the sensitivity of the LEP culture to be served.
■Justice-involved individuals as they reintegrate into society.
■Individuals undergoing treatment, recovery, and reintegration into society.
■Veterans who understand the challenges faced in reintegrating into society,
accessing benefits, and obtaining healthcare and social services.
■Physical, social, and technological challenges faced by those with
disabilities.
■Social, cultural, and economic challenges faced by the students they serve.
●Digital Literacy Training Classes
○Build capacity within existing service providers for covered populations to provide
digital literacy training at no cost or at highly affordable rates for clients they serve.
○Develop training programs on relevant topics tailored to the needs, learning styles,
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and abilities of each covered population
■For all: start with the basics of creating an email address to allow
individuals to access additional information, find resources, apply to jobs,
access telehealth services, develop information literacy and algorithm
literacy, etc.
■For seniors: such as video calling, online safety and cybersecurity, and
orientation with various devices.
■For non-English speakers: all topics in language, “how-to” videos in
language so that people can re-access information, recorded by instructors
from within the immigrant community who are fluent in the language and
culture.
■For immigrants: virtual communication tools (e.g., video conferencing
apps) to help immigrant families stay connected with relatives abroad,
immigration paperwork and applications for benefits.
■For individuals with disabilities: one-on-one training in video calling, online
safety, assistive software and devices,"how-to" videos recorded in accessible
formats.
■For incarcerated individuals: collaborate with the Department of Public
Safety to allow digital literacy classes within prisons to ensure preparedness
upon exit.
■For post-incarcerated individuals: incorporate digital literacy training into
reentry programs to ensure that post-incarcerated individuals have
personalized teaching and support.
■For parents: how to monitor and put guardrails on harmful content online
accessible and appealing to children.
●Digital Literacy for the Workforce
○Support the implementation of the state-adopted 2022 State of Hawaiʻi 5-Year
Strategic Plan For a Digitally Ready Workforce.
■Support the execution of periodic follow-up surveys to the 2021 Digital
Literacy and Readiness Survey to measure progress.
○Partner with employers to develop digital literacy programs for their employees.
Integrate best practices for digital literacy training for covered populations.
■Work with public sector unions to embrace the newest digital platforms
and the subsidized upskilling of their members.
■Offer incentives to businesses that offer regular and meaningful digital
professional development to upskill their employees and provide avenues
for career advancement.
■Partner employers with the County one-stop-shop American Job Centers
and other workforce development agencies to create on-the-job training for
new/existing employees that need training, using Department of Labor and
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WIOA funding.
○Design programs to build confidence and encourage continued practice, striving
towards advanced learning and skill-building.
■Provide higher-level classes in content creation, the use of specialized
software, artificial intelligence, etc. at no cost or at highly affordable rates to
enable upward mobility in the workforce.
●Online Privacy and Cybersecurity
○Provide security and information protocols and safeguards to protect domestic
violence victims.
○Provide resources to equip service providers to serve as call centers for their clients
to check on potential scams.
○Air public service announcements on basic computer skills, online safety, and
cybersecurity on local public access TV.
○Educate parents about how to monitor and put guardrails on harmful online
content for children.
○Develop comprehensive policies and regulations that prioritize online privacy and
cybersecurity in digital systems and policies to protect covered populations.
○Provide subsidies for updated software and apps, including antivirus software, for
individuals from covered populations.
●Digital Literacy in Education
○Support programs and curricula that prepare students to serve their communities
in digital navigator programs, digital literacy training, and community-based digital
hubs.
■Provide professional development for teachers to create fluency in using
and teaching technology in the classroom.
■Support curricula that teaches how technology works to enable the
development of troubleshooting skills.
■Incorporate literacy training in software such as Microsoft Office, Adobe,
and others used by businesses to prepare students for employment.
■Support STEM education and project-based programs that foster digital
literacy and innovation and align with real-world needs in rural and Native
Hawaiian communities.
■Formalize "Work-based learning opportunities" (WBL) for students
between the DOE and community partners that can serve as
resume-building experiences that help prepare students for high-wage,
high-skill, high-impact careers..
■Support STEM education and project-based curricula that seek innovations
to address community challenges and provide digital resources and
technical assistance for communities.
■Empower students to provide digital literacy training and technical
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assistance for their communities including troubleshooting skills.
○Leverage advanced technology to support e-learning and distance education.
○Develop adolescent and adult education programs in multiple languages.
●Digital Literacy for Incarcerated and Post-Incarcerated Individuals
○Assess the landscape of programs that provide digital literacy training in prisons
and support digital literacy programs for post-incarcerated individuals.
○Build capacity within existing programs and service providers to include digital
literacy trainers forstaff.
●Digital Navigators
○Develop the state Digital Navigator program building upon existing pilot
programs, community networks and form new partnerships to foster community
participation, including:
■Bilingual or multilingual digital navigators to support the migrant, minority,
and LEP communities so the assistance can be provided in the language of
and with the sensitivity of the culture to be served.
■Justice-involved individuals who have reintegrated into society.
■Individuals who have successfully navigated treatment, recovery, and
reintegration into society.
■Veterans who understand the challenges faced in reintegrating into society,
accessing benefits, and obtaining healthcare and social services.
■Social workers or individuals with disabilities who understand the physical,
social, and technological challenges faced by those with disabilities.
■Educators who understand the social, cultural, and economic challenges
faced by the students and families they serve.
■Kūpuna and rural residents who understand the challenges of living in
isolation with a lack of ready access to services and resources.
■Individuals with disabilities and those who understand the unique needs
and challenges of individuals with disabilities, e.g. a digital navigator who is
deaf to serve those who are deaf and hearing-impaired.
■Telehealth navigators equipped with skills to assist patients who utilize the
Telehealth Access Points (e.g., libraries) and Mobile Clinics to conduct
telehealth sessions with their provider.
○Fund digital navigators in public libraries to support digital literacy skills in
communities.
■Assess the effectiveness of the Hawaiʻi Library Digital Navigators pilot and
build upon its results.
■Enlist and train students to support the IT needs of library patrons.
○Structure digital navigator program to focus on populations that are most in need.
■Provide background check services to facilitate the employment of digital
navigators who provide in-home services to ensure the safety of household
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members.
■Provide funding to digital navigators to enable transportation to the
individuals in need, recognizing that transportation is a barrier for many
individuals in covered populations.
■Develop opportunities, whether through partnership or program features
including bonding, to incorporate home-based services to support those
who are home-bound.
○Provide training programs and courses for digital navigators to align them with the
needs of the covered populations they serve.
■Train digital navigators in the use of the NorthStar digital literacy
curriculum, which helps to both assess and track digital skills while also
providing digital learning applications.
■Identify training programs to establish certification for programs like the
Affordable Connectivity Program, upskilling with Adobe Skill Finder, and
basic cybersecurity.
○Enable digital navigators to include family members and caregivers when providing
guidance for aging individuals and individuals with disabilities.
○Involve diverse stakeholders, including marginalized communities, in
decision-making processes to ensure that their needs and perspectives are
considered..
■Invite and encourage regular participation in the Hawaiʻi Broadband Hui
including information on how to attend.
○Regularly solicit feedback from community members to assess the effectiveness of
digital equity programs and make necessary improvements.
○Regularly disseminate information to all digital navigators regarding programs,
opportunities, and resources that may benefit the populations and communities
they serve.
●Program Funding
○Explore funding opportunities (including in-kind support) from public agencies,
community organizations, non-profits, foundations, private sector to serve covered
populations, including but not limited to:
■Reentry programs
■Public housing and affordable housing projects
■Transitional housing and treatment programs
■Veteran service programs
■Programs that serve individuals with disabilities
■Programs for at-risk youth
■Schools
■Programs that serve rural communities
○Secure support of Hawaiʻi-based federal program officers representing federal
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departments for grant applications.
○Secure support of Congressional delegation for application.
○Secure matching funds as needed or advised from local State, County, or other
sources.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number of individuals in
covered populations with access to lifelong digital literacy classes (Hawaiʻi Broadband Strategic
Plan 2020 Goal 2: Expand Digital Inclusion and Adoption to Achieve Digital Equity, Objective 1:
Identify and remove barriers to access and adoption to unserved and underserved and Goal 4:
Strengthen Community Resiliency through Broadband, Objective 1: Interconnect the functions
and operations of public, private and community networks)
●Economic and workforce outcomes: Access to digital literacy classes, especially for our
covered population and residents in rural areas will contribute to better economic
outcomes and workforce opportunities for the community. Individuals would be better
able to access opportunities online, especially online job postings and remote work.
●Health outcomes: Digital literacy increases accessible medical services through telehealth,
especially in rural areas. This will contribute to better health outcomes to the community.
Individuals would be able to receive immediate medical care and not have to rely on travel
to medical centers or to Oahu for medical care unless the condition required it. Telehealth
access provides for better care outcomes.
●Educational outcomes: By providing better access to digital literacy classes individuals will
have access to programs that increase not only foundational skill, but also upskilling.
Achievement of these goals will continue to be a collaboration between key partners such as
DBEDT, Department of Public Safety, Hawaiʻi State Public Libraries, nonprofit community
organizations, like Lanakila Pacific, Hawaiʻi Literacy, Digital Ready Hawaiʻi and others, to assess
the baseline, currently set at zero, of classes being offered, number of students participating and
track progress over time to measure progress toward meeting objectives to increase Hawaiʻi’s
digital literacy. Data sharing agreements are being worked on between partner agencies both within
government and nonprofit organizations.
Addressing Gaps
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●Population: Due to the diverse ethnic and cultural population in Hawaiʻi, and the wide
number of languages spoken, significant resources are needed to translate written materials
and provide multilingual staff.
●Staffing: To recruit a diverse range of digital navigators, especially from covered
populations, recruitment will need to be held across the state. To accomplish this goal, staff
will need to offer in-person training and outreach in harder to reach locations resulting in
additional costs and challenges.
Potential Partners
Hawaiʻi Broadband and Digital Equity Office; congressional delegation; state and county agencies
that directly interface with covered populations; Department of Human Resources Development;
Department of Labor and Industrial Relations; Hawaiʻi Department of Education, charter schools,
Hawaiian immersion schools, and private schools; Office of Language Access; Department of
Public Safety; re-entry programs; Hawaiʻi State Public Library System; University of Hawaiʻi,
universities, colleges, and continuing education programs; American Job Centers; state and county
governments; County Offices on Aging; State Executive Office on Aging; public sector unions;
digital literacy trainers; workforce development boards; chambers of commerce (regional and
ethnic); private sector; service providers; nonprofits and community organizations that serve
covered populations; foundations; Hawaiʻi Broadband Hui; healthcare and telehealth providers;
veterans organizations; community anchor institutions; public and affordable housing managers;
transitional housing and treatment programs; senior centers; community networks like the Kūpuna
Collective; CyberHawaii; AARP; digital literacy instructors; Hawaiʻi Disabilities and Healthcare
Coalition; transitional housing and treatment programs; public housing and affordable housing
managers; Economic Development Boards; continuing action programs; Hawaiʻi Association of
Nonprofit Organizations; veterans centers; healthcare and telehealth service providers.
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STRATEGY 5 - Strengthen disaster response
capabilities and community resiliency through
broadband
Proposed Core Activities:
●Support the convening of agencies and community leaders from recent disasters in Hawaiʻi
and other island nations to identify and recommend best practices for improving resiliency
for individuals from covered populations. (January 2026 - December 2029)
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●Participate in training on emergency response planning and deployment of resources
following disaster events. (May 2026 - December 2029)
Potential Actions:
●Disseminate information to state and county agencies regarding emergency planning and
deployment of resources.
●Prioritize investments based on input from agencies and community leaders with
considerations such as:
○Communicating and connecting with immigrants, minorities, and those who speak
a language other than English for purposes of emergency notification, response,
and recovery.
○Providing assistive technologies for individuals with disabilities to communicate
with emergency response personnel.
○Providing access to devices and affordable connectivity for individuals from
covered households, homeless individuals, kūpuna, and post-incarcerated
individuals who may not have the resources to obtain these resources on their own.
○Distributing devices and reestablishing connectivity for individuals in remote and
rural communities that may be cut off as a result of the disaster.
○Providing access to devices and connectivity for veterans and others who may
require telehealth support for mental health services.
○Coordinating and collaborating with establishments such as Community Anchor
Institutions, resilience hubs, mobile health clinics that provide key digital equity
resources for vulnerable communities.
○Participate in the planning efforts of community-based disaster preparedness and
readiness groups.
○Incorporate lessons learned and best practices.
○Invest in, activate, engage with, and learn from Community Emergency Response
Teams (CERT) and other community leaders activated during disasters.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number digital equity
briefings to disaster management agencies, before, during and after a natural disaster (Hawaiʻi
Broadband Strategic Plan 2020 Goal 3: Enable Hawaiʻi to Thrive through a Digital Economy,
Objective 3: Improve delivery of government services through robust broadband capabilities):
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●Health outcomes: Increasing the understanding of accessible critical communications
services and programs, will contribute to better health outcomes to the community.
●Educational outcomes: Providing better access to digital equity programs ahead of a
disaster will increase Internet adoption, access to digital tools, healthcare, and health
information and will allow for emergency communications and alerts to reach more
people.
●Civic and Social Engagement: Participating in programs such as CERT which already
leverage community stakeholders and volunteers will continue this practice of civic
engagement.
Achievement of these goals will continue to be supported by collaboration between key partners
such as State and County Emergency Management Agencies; Federal Emergency Management
Agency; Community Anchor Institutions; Internet service providers; Pacific Disaster Center;
Community Emergency Response Teams; Public, Educational, and Governmental (PEG) and
related non-profit organizations for example, the Red Cross. Together, we will assess the baseline
of digital resilience training activities in the state and track progress of measurable objectives over
time as programs supporting community resilience roll out. Data sharing agreements are being
worked on between partner agencies both within government and health agencies.
Addressing Gaps
●Access: Following an emergency event (tsunami, hurricane, fire, volcanic eruption ect.)
access routes to populated locations could be damaged or destroyed. Significant resources
would be needed to transport and distribute devices for disaster survivors.
●Scale: Due to the wide range of disaster risks in Hawaiʻi, and the dispersed population,
coordinating communications or emergency device distribution programs in the case of a
statewide disaster event would require significant resources.
Potential Partners
Hawaiʻi Broadband and Digital Equity Office; State and County Emergency Management
Agencies; Federal Emergency Management Agency; Community Anchor Institutions; Internet
service providers; Pacific Disaster Center; Community Emergency Response Teams; Public,
Educational, and Governmental (PEG) access non-profit organizations; healthcare professionals
and telehealth providers; electric utilities; community leaders and community-based organizations,
private sector.
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STRATEGY 6 - Prioritize funding and investment in
policies that advance digital equity
Proposed Core Activities:
●Creation of grant technical assistance program for community organizations. (June 2024 -
May 2026)
●Support the development of county-specific Digital Equity Plans with goals, strategies,
objectives, funding, and implementation measures specific to each island. (May 2024 - April
2026)
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Potential Actions:
●Coalesce public, private, and non-profit interests to pursue all resources that support digital
equity guided by priorities expressed by communities.
●Structure grant programs to provide resources to community-based, grassroots
organizations, understanding that those with greatest community connectivity often lack
the resources.
●Support funding models to foster increased community involvement.
●Support joint programs like the digital literacy programming provided by Workforce
Development and the Hawaiʻi State Public Library System.
●Secure support of Hawaiʻi-based federal program officers representing federal
departments for grant applications.
●Secure support of Congressional delegation for grant application.
●Secure matching funds as needed or advised from state, county, or other sources.
●Collect demographic information on workshop attendees to inform baseline data
collection.
●Provide resources to community organizations to submit grant proposals.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
The following state goals are addressed by the KPI of increasing the number of digital equity grant
opportunities. This has a direct impact on the following (Hawaiʻi Broadband Strategic Plan 2020
Goal 1: Ensure Robust Broadband Infrastructure to All Hawaiʻi Residents, Objective 2: Foster
public/private partnerships to develop broadband infrastructure and Goal 2: Expand Digital
Inclusion and Adoption to Achieve Digital Equity, Objective 4: Secure resources to sustain digital
inclusion solutions and Goal 3: Enable Hawaiʻi to Thrive through a Digital Economy, Objective 2:
Leverage and bolster the ecosystem of broadband resources to diversify and create job
opportunities):
●Economic and workforce outcomes: Increasing the availability of digital equity programs
and pathways to the digital economy, especially in rural areas will contribute to better
economic outcomes and workforce opportunities for the community.
●Health outcomes: Increasing the understanding and accessibility of digital equity programs,
will contribute to better health outcomes to the community.
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●Educational outcomes: Providing better access to digital equity programs will increase
Internet adoption, access to digital tools, healthcare, and health information and will
naturally lead to better education outcomes.
●Civic and Social Engagement: Participating in grant workshops, policy and legislative
efforts, which already leverage community stakeholders and volunteers will continue this
practice of civic engagement.
Achievement of these goals will continue to be supported by collaboration between key partners
including Congressional delegation; state and county agencies; University of Hawaiʻi; nonprofits
and community organizations. Together, we will assess the baseline of grant funding opportunities
and activities in the state and track progress of measurable objectives over time as digital equity
programs roll out. Data sharing agreements are being worked on between partner agencies both
within government and health agencies.
Addressing Gaps
●Support: As grant programs require federal, state, or county investments these programs can
only be established with the support of government officials and continued compliance with
federal requirements.
●Communication: Understanding the importance of digital equity, and the impact it makes on
covered populations, requires increased communication with stakeholders. Sharing this
information needs to be ongoing and thorough, which requires stable funding to allow for
staffing and other related costs.
●Funding: Providing up-front funding to grant applicants can support smaller community
organizations. This grant model can be difficult to implement when using federal and state
funding sources.
Potential Partners
Congressional delegation; state and county agencies; University of Hawaiʻi; nonprofits and
community organizations; Hawaiʻi Association of Nonprofit Organizations; foundations;
community initiatives.
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StrSTRATEGY 7 - Integrate evaluation and data
collection throughout implementation to measure
progress and inform strategy development
Proposed Core Activities:
●Identify tools and timelines for quantitative and qualitative research that balances level of
effort against value of regular tracking data to determine overall statewide program efficacy.
(September 2024 - December 2029)
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●Continue to employ the Digital Equity Project Tracker as a long-term data tracking and
evaluation tool. (April 2024 - December 2029)
Potential Actions:
●Ensure data collection is done with the understanding of how to engage and receive input
from covered populations to ensure the lived-experiences and voices of community
members.
●Empower educational institutions to measure the efficacy of programs that provide
devices, connectivity, and digital literacy.
●Create Statewide Digital Equity Advisory Committee stakeholder group of entities that
serve covered populations, and maintain engagement with the group to receive feedback
and recommend iterations
○Engage with covered populations and organizations serving those communities at
regular intervals to receive feedback on impacts and opportunities for
improvement.
○Continue industry and community engagement through the Hawaiʻi Broadband
Hui and other forums that center and solicit input from organizations serving
covered populations.
○Make anonymous digital equity program and project data, open and accessible for
statewide programs like Aloha United Way 211 and the Aloha + Challenge
dashboard to showcase and uplift the goals and objectives of digital equity.
○Conduct focus groups or interviews with covered populations to compare against
baseline planning data.
○Seek to conduct a longitudinal study to capture impacts to the covered populations.
○Invest in user-friendly systems that minimize barriers for grantees in
implementation.
●Identify a shared data tracking tool for grantees to utilize to track output that rolls up into
consolidated statewide tracking.
○Invest in user-friendly platforms that can be utilized across grantees to support
data collection with minimal barriers.
○Partner with agencies doing regular tracking (e.g. housing, healthcare) to add
questions related to digital literacy and access.
Additional Information
Specific Dates for Proposed Core Activities are subject to change depending on the Capacity
Grant award date.
Alignment with State Goals and Outcomes
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The following state goals are addressed by the KPI of better access, sourcing, analysis,
management and governance of data. This has a direct impact on the following (Hawaiʻi
Broadband Strategic Plan 2020 Goal 2: Expand Digital Inclusion and Adoption to Achieve Digital
Equity, Objective 1: Identify and remove barriers to access and adoption to unserved and
underserved):
●Economic and workforce outcomes: Better understanding of the availability and
performance of digital equity programs and contributions to the digital economy, especially
in rural areas will contribute to better economic outcomes and workforce opportunities for
the community.
●Health outcomes: Increasing the understanding through data analysis of digital equity
programs, will contribute to better health outcomes to the community.
●Educational outcomes: Providing better access to digital equity programs will increase
Internet adoption, access to digital tools, healthcare, and health information and will
naturally lead to better education outcomes. Data analysis programs will be prioritized for
communities of need.
●Civic and Social Engagement: Participating in grant workshops, policy and legislative
efforts, which already leverage community stakeholders and volunteers will continue this
practice of civic engagement.
●Delivery of other essential services: With better sourcing and analysis of data, digital equity
programs could identify related trends, for example social determinants of health and how
it impacts community wide digital equity.
Achievement of these goals will continue to be supported by collaboration between key partners
such as DBEDT ; Hawaiʻi Workforce Development Council; University of Hawaiʻi; Hawaiʻi
Housing Finance & Development Corporation; Hawaiʻi Department of Health; State Office of
Planning; Hawaiʻi Department of Education, Enterprise Technology Services, HawaiʻiData
Collaborative, charter schools, and private schools. Data sharing agreements are being worked on
between partner agencies both within government and health agencies.
Addressing Gaps
●Training: Monitoring and documenting participant metrics and demographics requires
training and orientation. Ongoing and multi-faceted training and technical assistance could
increase community integration of data tracking and will require ongoing staffing and
financial resources.
●Funding: Conducting longitudinal, qualitative, or quantitative studies to measure program
impacts requires resources and expertise. Maintaining adequate resources for research,
monitoring, equipment, and comprehensive community engagement requires ongoing
funding.
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Potential Partners
Hawaiʻi Department of Business, Economic Development & Tourism; Hawaiʻi Workforce
Development Council; University of Hawaiʻi; Hawaiʻi Housing Finance & Development
Corporation; Hawaiʻi Department of Health; State Office of Planning; Hawaiʻi Department of
Education, charter schools, and private schools; Hawaiʻi Disability and Healthcare Coalition;
grantees of digital equity grant programs.
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COORDINATION WITH STATE CAPACITY GRANT AND
BEAD FUNDING
Hawaiʻi Broadband funding Coordination
Both the BEAD and Digital Equity Broadband programs are coordinated by the Hawaiʻi designated lead,
the Office of the Lieutenant Governor (LG), under LG Sylvia Luke. Both the BEAD and DE programs
are under the overarching theme of “Connect Kakou”, which means “Connect Us All” in Hawaiian.
There are regular stakeholder meetings held in coordination with the LG’s office to ensure that capacity
grant funds, and BEAD non-deployment funds are coordinated, as well as other federal, and potential
state and philanthropic DE funding opportunities. During the capacity grant lifecycle additional meetings
and systems for program alignment will be developed.
To support financial and grant administration requirements, the Department of Budget and Finance
(B&F) holds monthly coordination and oversight meetings with participation from all involved agencies.
These meetings support information sharing, and provide a regular venue for partners to discuss and align
funding priorities. Additionally, there is a weekly meeting of all counties, BEAD and DE teams where
stakeholder coordination takes place and updates are provided.
ALIGNMENT WITH STATE PLANS AND GOALS
Hawaiʻi Broadband Strategic Plan
The vision, mission, and goals of this Digital Equity Plan align directly with three of the four goals
articulated by the 2020 Hawaiʻi Broadband Strategic Plan that provide a path to strengthening and
expanding broadband in Hawaiʻi. These three goals are provided here below:
○Expand Digital Inclusion and Adoption to Achieve Digital Equity
○Enable Hawaiʻi to Thrive through a Digital Economy
○Strengthen Community Resiliency through Broadband
Objectives under these goals include identifying and removing barriers to access and adoption for
unserved and underserved communities, addressing affordability for income-limited households, and
conducting public awareness and outreach of broadband as a basic need. The Digital Equity Plan
aligns with the following recommendations of the HawaiʻiBroadband Strategic Plan: allocating
funding for existing programs providing training to expand the ecosystem; investing in data tracking
and longitudinal research; designating the Hawaiʻi State Public Library System branches as
community hubs to provide training; and building a public campaign that emphasizes the
importance of digital literacy and shows examples of how people can learn the needed skills.
Moreover, in observance of the emergency response and relief efforts surrounding the devastating
Lahaina fire on Maui, community resiliency was called out as a distinct strategy of the Digital Equity
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Plan. Objectives and action items under this strategy were gleaned from the Broadband Strategic
Plan.
The fourth goal of the Broadband Strategic Plan, “Ensure Robust Broadband Infrastructure to All
Hawaiʻi Residents,” will be addressed by the Broadband Equity, Access, and Deployment (BEAD)
Plan which is discussed later in this section.
Hawaiʻi Digital Equity Declaration
The Hawaiʻi Digital Equity Declaration was created by the Hawaiʻi Broadband Hui in 2020 and
codified by the State Legislature in 2021. It compiles the collective priorities that align with the 2020
Hawaiʻi Broadband Strategic Plan and sets a foundation for collective action among private-and
public-sector partners by providing a vision and goals to move Hawaiʻi toward a more equitable
digital future. Its vision is that, “within 10 years all residents in Hawaiʻi have access to the digital
skills and connectivity needed to participate fully in our society and economy, so that they may
benefit from lifelong learning, civic engagement, access to essential services, and expanded job
opportunities.” The Digital Equity Plan vision that “all who call Hawaiʻihome have the confidence,
ability and pathways to thrive in a digital world” acknowledges the Digital Equity Declaration vision
and looks far beyond into the future.
While the immediate 5-year implementation timeline of the Digital Equity Plan will conclude prior
to the 10-year timeline of the Digital Equity Declaration, the strategies, objectives, and actions of the
Digital Equity Plan will help realize the vision of the Digital Equity Declaration.
The Digital Equity Declaration identifies three pillars (listed below) that are critical in addressing the
needs of our communities. We highlight that the first two align with the NTIA digital equity pillars.
1. Access: Affordable, quality broadband for all;
2. Literacy: A baseline of digital competence for all; and
3. Livelihood: Societal systems effectively leveraging digital opportunities to improve lives.
The philosophy is that through broadband access (which includes affordable devices) together with
digital literacy and opportunities, Hawaiʻi’s residents and communities will have the ability to
improve their wellbeing. The overarching goal is that all Hawaiʻi residents will be able to seamlessly
connect to the digital resources they need to be connected and successful in their everyday life. The
Digital Equity Plan uplifts a strategy to achieve digital literacy for all covered populations, and this
directly aligns with the Digital Equity Declaration goal that by 2023, all Hawaiʻi’s residents will have
access to quality training and support to develop the skills to use digital technology to enhance their
quality of life. While the 2023 goal has not been met, the objectives and actions laid out by the
Digital Equity Plan strives to achieve this end by 2028.
With meaningful input from the diverse members of the Hawaiʻi Broadband Hui, the Digital
Equity Declaration considered the implications of broadband access, literacy, and digital
opportunities for business, education, healthcare, government, and culture and art, and then went
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on to define goals for each sector. The following is an assessment of how the Digital Equity Plan
aligns with these goals as well as related plans and initiatives.
●Workforce and Economic Development
To support our workforce, to fill needs around our communities, and to enable individuals
to better their lives, there is a need to provide affordable connected devices to individuals
from covered populations who seek to join the workforce. The relevant Digital Equity
Declaration goals is to reskill/upskill Hawaiʻi’s workforce.
Arising from these Digital Equity Declaration goals were the Hawaiʻi Digital Literacy and
Readiness Study, which was published in 2021, and the Hawaiʻi 5-Year Strategic Plan for a
Digitally Ready Workforce, which was published in 2022. The 2021 study report discusses
the challenges and recommendations for the Hawaiʻi Department of Labor and Industrial
Relations (DLIR) to promote digital readiness and workforce training. The motivation for
the study was to assess the level of digital readiness and digital literacy among Hawaiʻi
residents. The study population of 1,200 residents was designed to be representative of the
Hawaiʻi population in terms of age, gender, ethnicity, and geographic location. It highlights
the need for DLIR to prioritize training programs, leverage online learning tools, and
address disparities and build digital trust. The Digital Equity Plan supports the
recommendations that emphasize the importance of providing assistance to less digitally
ready segments of the population, utilizing online platforms for training, and customizing
digital transformation plans while focusing on digital literacy and security awareness to build
trust among Hawaiʻi residents.
The 2022 Plan for a Digital Ready Workforce, prepared by the Digital Skills for Workforce
Hui, examined what it would require for Hawaiʻi to achieve a fully digitally literate
workforce. It defined the prerequisite conditions for digital literacy as: Internet access,
access to a device, and confidence in one’s ability to learn. The plan was informed by a
robust community engagement process that provided specific and unique input from all
counties, rural populations, employers, unions, and organizations currently providing digital
literacy training. The Digital Equity Plan aligns with the following recommendations of this
plan: allocating funding for existing programs providing training to expand the ecosystem;
investing in data tracking and longitudinal research; designating Hawaiʻi State Library
Branches as community hubs to provide training; and building a public campaign that
emphasizes the importance of digital literacy and shows examples of how people can learn
the needed skills.
●Education goals
The COVID-19 pandemic experience revealed that those who successfully transitioned to
remote work and were able to afford fast Internet and devices for their school-age children,
were able to keep working while maintaining the education of their children. Those without
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access to the Internet and devices fell further and further behind. The Digital Equity
Declaration goal for education is that by 2030, all students have the opportunity to
participate in in-person, online, and hybrid learning. The strategies, objectives, and action
items of the Digital Equity Plan, by striving to provide covered households with affordable
devices and Internet connections, and by providing professional development for teachers
in digital literacy, will contribute to the realization of this goal.
The HIDOE 2020 Distance-Learning Survey provides a key benchmark for gauging
success over time with such metrics as households having enough devices for all users to
use and households having reliable Internet connections. The Digital Equity Plan includes a
strategy, objective, and action item specific to supporting the HIDOE in collecting data to
follow up on the 2020 survey. This follow up will provide an important measure of the
success of the Digital Equity Plan strategies to support covered populations with devices,
connectivity, and digital literacy.
●Healthcare goals
The Digital Equity Declaration goals for healthcare include:
1. Affordable and secure access to safe, quality health care is available to all Hawaiʻi
residents via telehealth and in-person.
2. Every health care provider in rural or urban areas should have equal access and
know how to effectively use and provide safe, quality, and secure health care
services via telehealth.
The great need for telehealth became apparent during the quarantine restrictions imposed
during the pandemic. Telehealth visits were truly a lifeline for rural residents, kūpuna, and
other vulnerable individuals in need of healthcare. Without devices, Internet connections,
and digital literacy to utilize these tools, lives were put at risk. By defining strategies,
objectives, action items, and partners in implementation for getting these resources into the
hands of covered populations, the Digital Equity Plan will directly support goals for the
health of all Hawaiʻi residents.
Digital inclusion, especially broadband connectivity and digital literacy, is increasingly
recognized as a social determinant of health (SDOH) as the reliance upon telehealth
services continues to grow. Recent publications from national authorities such as the FCC,
the Substance Abuse and Mental Health Services Administration (SAMHSA), and the
National Institutes of Health (NIH) already recognize this, and in Hawaiʻi, the Waianae
Coast Comprehensive Health Center, a Federally Qualified Health Center, is a strong
advocate for the state to formally recognize digital inclusion as a Super SDOH. Thus, the
objectives and actions articulated by this Digital Equity Plan seek to position Hawaiʻi at the
forefront of innovative digital equity and health policies that will have lasting benefits for all
covered populations.
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●Civic and social engagement goals
The Digital Equity Declaration identified two goals pertaining to government and civic
participation:
1. By 2025, all government services available to the public are made accessible online
through a single government portal, unless in-person interaction is otherwise
necessary.
2. By 2025, civic participation, including the ability to provide live oral testimony, is
available online for all public hearings of state and county legislative and
administrative bodies.
The Digital Equity Plan advances the first of these goals in calling for government websites
to be updated to be inclusive and accessible for all covered populations. The second of
these goals is supported by the Digital Equity Plan strategies for providing connected
devices, Internet connections, and digital literacy training that enables residents to
successfully engage in video calling.
●Delivery of other essential services
The Digital Equity Plan strategies will help advance the Digital Equity Declaration goal
which envisions that Hawaiʻi’s significant cultural and artistic collections are made available
to students and the public online, such that the knowledge, inspiration, identity, and values
of Hawaiʻi’s people can continue to be shared with the world.
Since the onset of the pandemic, an array of classes such as papa hula (hula lessons), yoga
sessions, senior exercise, music lessons and more were moved online. Even with the ceasing
of pandemic restrictions, many providers have continued to run online and hybrid sessions.
With these activities being important contributors to mental, physical, and social well-being,
it is important to enable widespread participation. The Digital Equity Plan strategies
regarding broadband access, device availability, and digital literacy will provide the
framework necessary to enable participation in these artistic and cultural pursuits.
Furthermore, specific action items and best practices addressing the barriers faced by rural
residents, seniors, minorities, and those with language barriers will further facilitate their
access to these classes.
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●Kūpuna care
The AARP Hawaiʻi Chapter published the Hawaiʻi’s Digital Inclusion Roadmap: Improving
Access to Technology For Hawaiʻi’s Kūpuna in June 2022. This roadmap identified
recommendations to be carried out through the state and county, community partners, and
a new Kūpuna Digital Inclusion Group to be formed within the Hawaiʻi Broadband Hui.
The Digital Equity Plan supports the following recommendations from the AARP
roadmap: a “train the trainer” programming which enables kūpuna to support fellow older
adults in their social networks; encouraging the development of intergenerational
community technology centers at established sites to provide access to Internet and digital
devices; identifying other organizations with experience providing seniors digital literacy
training to help develop digital literacy curriculum and programming; and partnering with
organizations providing digital literacy training to bring their programming and kupuna tech
support to established sites, such as affordable and subsidized senior housing and senior
centers.
●Alignment with County and DHHL Digital Equity Plans
As of December 2023, there are no existing local, regional or Tribal digital equity plans. The
HBDEO has since encouraged the Counties of Hawaiʻi, Maui and Kauai, and the City and
County of Honolulu to develop their version of the digital equity plan. Each of these
subdivisions recognized the opportunity to elevate the voice of the hyper-local community
under their jurisdiction and have started Digital Equity Action Plans. We’ve set a target date
of the beginning of 2nd quarter 2024 for an update on the status of their Digital Equity
Action Plans. HBDEO continues to support each counties’ plan development.
●Alignment with BEAD
The vision, mission, goals, strategies, and timelines outlined in this Digital Equity Plan
directly align with the federal Broadband Equity, Access and Deployment (BEAD)
program, which was established through the Bipartisan Infrastructure Law.
Like the BEAD program, this Digital Equity Plan aims to expand high-speed broadband
infrastructure and increase affordable access to the unserved and underserved communities
of Hawaiʻi, with a focus on areas lacking minimum 25/3 Mbps speeds. Eligible uses of
BEAD funds include broadband planning and research, infrastructure deployment,
installation of Wi-Fi in buildings, adoption programs, digital equity initiatives, and
workforce training - all of which are incorporated as core strategies and objectives within
this plan.
Consistent with BEAD requirements, this Plan involves extensive coordination with county
governments, community organizations, stakeholders, and residents across Hawaiʻi to
understand local needs and opportunities in achieving digital equity. Public input through
the planning process allows us to design context-specific strategies.
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Finally, the 5-year timeline for implementation of this Digital Equity Plan aligns with BEAD
deadlines for proposal development, submission, approval, and project implementation.
The objectives and actions outlined in this Plan are primed for BEAD non-deployment
funding, and our coalition is prepared to utilize federal support to realize our shared vision
for equitable broadband access in Hawaiʻi.
Comprehensive Economic Development Strategies
The Comprehensive Economic Development Strategy (CEDS) is an economic roadmap to
diversify and strengthen the resilience of regional economies. The CEDS is a requirement for a
region to receive funding from the U.S. Department of Commerce Economic Development
Administration (EDA) and must be updated at least every five years . In Hawaiʻi, each county
organizes and develops a CEDS as does the State of Hawaiʻi following steps identified by the EDA
to ensure diverse, broad, and inclusive participation by residents. Each CEDS examines the past,
present, and future conditions, activities, and assets of the region and provides a foundation for
regional economic prosperity based on sustainable growth and development serving the interests of
Hawaiʻi’s people. Collectively, these CEDS are referred to as the Statewide Hawaiʻi CEDS.
The 2023 Statewide Hawaiʻi CEDS–accepted by the EDA in August 2023–comes at a particularly
critical time as our state and counties seek pathways to rethink and rebuild a post-pandemic
economic future. Importantly, the 2023 Statewide Hawaiʻi CEDS’ Strengths, Weaknesses,
Opportunities, and Threats (SWOT) analysis noted the following recurring theme across the state::
“...the COVID‐19 pandemic revealed Internet/broadband access to be critical for conducting daily
living, heath, learning, and business. There are numerous unserved and underserved areas
throughout requiring updated and, in many cases, completely new access to broadband and the
required infrastructure.” To this end, the 2023 Statewide Hawaiʻi CEDS identifies the following
priority actions for achieving a variety of objectives that align with the Digital Equity Plan:
●Strengthen broadband infrastructure, access, and literacy to enable equitable access to
participation in the digital economy
●Increase broadband Internet access with continued subsidized payments for
low‐income households to access digital‐learning opportunities and numerous services
●Expand infrastructure and physical resources needed for innovation (e.g., broadband
Internet facilities and technology)
●Improve telehealth and broadband access, particularly for neighbor islands, rural
communities, and those facing the greatest inequities
●Improve infrastructure, tools, and outreach services for rural communities, particularly
paratransit services; broadband Internet; devices such as laptops and tablets; and language,
cultural, and other outreach services
This statewide theme is further validated in each county CEDS’ articulation of local priorities of
interest to the Digital Equity Plan, as summarized below:
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●Maui County CEDS: The Maui County CEDS identifies “improving and updating
broadband and ensuring equity of access to high-speed internet” as a key challenge and
notes that broadband is an infrastructure need common across all economic clusters.
“Equity of access to and expansion of high speed broadband” is a “throughline” and
common strategy identified across the document. Improving and updating broadband and
ensuring equity of access to high-speed Internet is another identified action relevant to the
economic development goals and priorities of Maui County. The Digital Equity Plan
objectives and action items for empowering educational institutions, uplifting students, and
heightening digital literacy classes in schools will contribute to this CEDS strategy.
●Kauaʻi County CEDS: The Kaua‘i County CEDS identifies the importance of broadband
infrastructure across multiple industries and notes that “aging and inadequate broadband
infrastructure” is a key challenge particularly in outlying and rural areas. The Kaua‘i County
CEDS identifies the need to provide high-speed Internet to every home, business and
institution with an objective to increase access and connectivity to reliable high-speed
broadband Internet. Both the BEAD Plan and this Digital Equity Plan will support the
achievement of these endeavors.
●Hawaiʻi County CEDS: The Hawaiʻi County CEDS notes that improving broadband and
digital access is an opportunity to improve “resilience and also support diversity, equity, and
inclusion.” It further notes that there are “large swaths of HawaiʻiIsland that are
underserved” particularly in Native Hawaiian and rural communities. The document
identifies developing infrastructure including broadband as an objective and notes the
County’s commitment to “extending both the ‘middle mile’ and ‘last mile’ necessary to
achieve the 2030 goal of 100% accessibility.” The Digital Equity Plan strategies regarding
resilience through broadband and equitable access to digital resources will support these
objectives.
●O’ahu CEDS: The O’ahu (Honolulu County) CEDS identifies investing in broadband
capacity and the digital economy as an opportunity to advance Honolulu County’s local
economy. Of note, the O’ahu CEDS specifies an objective to “Invest in accessible, quality
P-20 education, career pathways, and workforce development to foster innovation, support
lifelong learning, create well-paying jobs, and provide an environment where businesses that
align with Hawaiʻi’s values can thrive.” The Digital Equity Plan strategy to provide affordable
lifelong digital literacy training and mentoring tailored to needs of covered populations aligns
with this objective.
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PLAN EVALUATION AND
MAINTENANCE
The HBDEO team is responsible for coordinating the development and maintenance of this plan.
This plan will be evaluated on an annual basis and updated when necessary in coordination with
NTIA and the State Digital Equity Capacity Grant Program reporting cycle.
Plan maintenance responsibilities include:
●Maintaining a plan review and revision schedule.
●Reviewing all plan components and proposed changes for consistency.
●Ensuring key partner engagement of proposed changes.
●Ensuring notifications of approved changes are made and disseminated.
●Maintaining an accurate record of changes.
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CONCLUSION
Across our islands, in all of our communities, for all residents who call Hawaiʻi home, we seek to
create a culture of digital equity. A culture where the practice of equity is embedded in our lifestyle,
grounded in aloha for those who are on the less fortunate side of the digital divide.
Small things matter. An hour of free Wi-Fi. Access to a charging station. Access to a printer. A $30
reduction in a monthly Internet plan. An instructor patiently guiding the setup of an email account.
The investment in digital equity translates to improved quality of life for otherwise marginalized
groups. It’s a Vietnam veteran on Hawaiʻi Island accessing his benefits counseling. It’s a single
mother seeking a job that requires an online application. It’s a student on Lānaʻi pursuing a degree,
virtually. It’s a grandmother talking to her grandchildren on the continent. It’s a Hāna resident on a
weekly telehealth consultation, without driving 52 miles to Wailuku. It is an immigrant family being
notified to escape a fire and then connecting to report they are safe.
A schoolteacher and public school mentor on Hawaiʻi Island observed that broadband “is like
electricity in the modern economy…a portal to the world.” Individuals from covered
populations–mothers, business people, seniors, veterans, immigrants, disabled–all agree. Access to
Wi-Fi today is a basic necessity. And without adequate access, without a means to sustain a Wi-Fi
plan, without basic instruction or available coaching, they know they are missing out and risk being
left behind. And we miss the contribution they can make to our neighborhoods, businesses,
communities, and society.
By equipping our covered populations with digital tools and skills, we can uplift everyone that is
onboard our waʻa. With a smartphone and monthly service a father leaving prison on Kauaʻi can
find a job and get back on his feet. With an iPad and an Internet connection, a disabled woman on
Molokaʻi can get certified to be an online tutor. With a laptop and tech classes a woman can escape
domestic violence and begin a new life with her children. Given the resources and the knowledge,
everyone can make a meaningful contribution towards a bright future for Hawaiʻi.
We are all on this waʻa together. If we are to thrive as island communities, everyone matters. Digital
equity lifts the most vulnerable populations and, in doing so, moves all of us forward.
Page 134 of 294
Acknowledgements
A special thanks to the National Telecommunication and Information Association (NTIA) for
providing resources to invest in this planning process, to the leadership of the Hawaiʻi Broadband
and Digital Equity Office (HBDEO) and to the Hawaiʻi Broadband Hui for being an innovative
collaboration of partners that continue to move Hawaiʻi into the digital future. We are thankful for
the guidance of the Steering Committee members Brad Kaleo Bennett, Jackie Kaina, and Laura
Arcibal as we navigated this maiden effort. Our deep appreciation to the consulting team of Skog
Rasmussen LLC, Solutions Pacific, and Crystal Clear Communications for their dedication to
uplifting the voices of the covered populations throughout the plan development process.
Mahalo to those across our state that are doing the hard work every day to empower our
community with digital skills and tools. Many people across the pae ʻāina provided their time,
expertise, and passion to bring forward the elements that comprise this plan. Many others were
invaluable connectors to those whose stories were core to understanding conditions. Many
families, neighbors, communities across Hawaiʻi invested their time between jobs or away from
their families or in the throes of immense personal challenges to share their experiences and enrich
this work. We thank them most of all.
Finally, mahalo to all of the many organizations and individuals who we hope will see this Plan as a
call to action to fully realizing digital equity in Hawaiʻi.
Page 135 of 294
APPENDICES
Appendix A: Glossary
Appendix B: Asset Inventory List
Page 136 of 294
APPENDIX A: GLOSSARY
Community Anchor Institution:While there is no unified definition, a community anchor
institution includes schools, libraries, health clinics, health centers, hospitals, public safety entities,
institutions of higher education, public housing organizations, and community support
organizations that facilitate greater use of broadband service by vulnerable populations.
Digital divide:The gap between individuals who have affordable access, skills, and support to
effectively engage online and those who do not. As technology evolves, this divide prevents equal
opportunity in all parts of life, disproportionately affecting people of color, Indigenous peoples,
low income households, individuals with disabilities, rural communities, and older adults.
Digital equity:A condition in which all individuals and communities have the information
technology capacity needed for full participation in our society, democracy and economy. Digital
equity is necessary for civic and cultural participation, employment, lifelong learning, and access to
essential services. It is important to note here the use of “equity” vs. “equality.” When we use the
word equity, we accurately acknowledge the systemic barriers that must be dismantled before
achieving equality for all.
Digital inclusion:Digital inclusion refers to the activities necessary to ensure that all individuals
and communities, including the most disadvantaged, have access to and use of Information and
Communication Technologies (ICTs). Digital inclusion must evolve as technology advances. Digital
inclusion requires intentional strategies and investments to reduce and eliminate historical,
institutional and structural barriers to access and use technology.
Digital inequity:Digital inequity is the disparity in access, knowledge, and ability to use digital
tools and technology, particularly harming lower income individuals and minority communities
Page 137 of 294
Digital literacy:The fluency to proficiently access and be resilient in the changing environment of
digital technology and to understand, engage and effectively use digital content, information and
tools for individual living, working, learning, creation, self-fulfillment, and empowerment. To note,
while the term “digital literacy” is used, we recommend using terms such as “digital skills” or
“beginner computer training” while conducting community work. The word “literacy” and the
implication of “illiteracy” can be perceived negatively by communities who need digital inclusion
most. Using asset-based language reflects opportunity for growth and decolonizes language around
education.
Digital navigator:A digital navigator is an individual who addresses the whole digital inclusion
process — home connectivity, devices, and digital skills — with community members through
repeated interactions.
Digital pilina:The relationships developed between stakeholders to achieve the aim of digital
equity and readiness. Pilina is a Hawaiian word describing a connection, such as through a meeting
or relationship. At its core, much of navigating the digital future is about how our community
develops and nurtures those digital relationships.
Digital readiness:Preparedness in terms of self-efficacy, skills and trust in digital applications and
tools that enable entry to participating in the 21st Century economy and beyond.
Hui:(n) Group or organization; (v) to unite and come together.
Incarcerated:Confinement in a jail or prison.
Keiki:Child.
Kūpuna:Grandparents, ancestors, and/or honored elders (singular without the diacritical kahakō).
Manaʻo:Thoughts, ideas, input.
Makai:Commonly used directional that indicates “towards the ocean.”
Mauka: Commonly used directional that indicates “towards the mountain.”
Native Hawaiian: Individuals who trace their ancestry to those who inhabited Hawaiʻi prior to
1778.
‘Ohana: Family.
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Pae ʻāina:A group of islands, archipelago.
Tūtū:Grandma or grandpa.
User interface:Wikipedia defines user interface (UI) as “the space where interactions between
humans and machines occur.” This interaction allows effective operation and control of the
machine from the human, while the machine sends information that assists with the operators'
decision-making.
Waʻa:Hawaiian canoe.
ACRONYMS:
AARP:American Association of Retired Persons
ACP:Affordable Connectivity Program
ADA:Americans with Disabilities Act
ALICE:Asset Limited, Income Constrained, Employed
BBHui: Hawaiʻi Broadband Hui
BEAD:Broadband Equity, Access, and Deployment Program
CAI:Community Anchor Institutions
CARES:Coronavirus Aid, Relief, and Economic Security
CEDS:Comprehensive Economic Development Strategy
CERT:Community Emergency Response Team
DBEDT:Department of Business, Economic Development, and Tourism
DCCA:Department of Commerce and Consumer Affairs
DE:Digital Equity
DHRD:Department of Human Resources Development
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DPS:Department of Public Safety
FCC:Federal Communications Commission
FEMA:Federal Emergency Management Agency
GED:General Educational Development
HANO:Hawaiʻi Association of Nonprofit Organizations
HBDEO:Hawaiʻi Broadband and Digital Equity Office
HIDEC:Hawaiʻi Island Digital Equity Coalition
HIDOE:Hawaiʻi Department of Education
HDOH:Hawaiʻi Department of Health
HSPLS:Hawaiʻi State Public Library System
ISP:Internet Service Provider
IT:Information Technology
KPI:Key Performance Indicator
LEP:Limited English Proficiency
NTIA:National Telecommunications and Information Administration
ODEC:Oʻahu Digital Equity Coalition
STEM:Science, Technology, Engineering, and Mathematics
UH:University of Hawaiʻi
WIOA:Workforce Innovation and Opportunity Act
Page 140 of 294
APPENDIX B: ASSET INVENTORY LIST
This Digital Equity Asset Inventory identifies a growing list of state and county agencies,
non-profits, health centers, and other entities statewide–assets–that currently advance or that have
the potential to advance digital equity for one or more of Hawaiʻi’s covered populations.While best
efforts were made to ensure this inventory is as comprehensive as possible at the time this Plan is
published, we recognize that there are likely more assets to add. For instance, Community Anchor
Institutions that are established through the implementation of the Broadband Equity, Access, and
Deployment (BEAD) Plan may be added in the future. This Plan is intended to be a living
document that evolves and adjusts as Hawaiʻi progresses through the digital equity journey. It is
hoped that more programs and resources arise through the implementation of this Plan and that
this Asset Inventory will expand as they do.
The list is sorted by geographic reach (by island or statewide), followed by the name of the asset.
The digital equity pillar(s)addressed by each asset are listed: Broadband Availability &
Affordability; Device Availability & Affordability; Digital Literacy; Online Privacy & Cybersecurity;
and Online Inclusivity & Accessibility. The covered population(s) served by each asset are
indicated as follows: 1. Covered Households; 2. Kūpuna; 3. Incarcerated/Post-Incarcerated
Individuals; 4. Veterans; 5. Individuals with Disabilities; 6. Racial or Ethnic Minorities; 7. English
Language Learners; 8. Rural Residents; 9. Native Hawaiians (this population is part of Racial or
Ethnic Minorities but is separated to represent the goals of some listed institutions). Because of the
great overlap between Hawaiʻi’s covered populations, a program that is directed at a particular
population will inevitably interface with others as well. For this reason, primary populations served
are indicated with a “◾” while secondary populations served are indicated with a “x”. Brief
descriptions are provided for each along with a website and street address where possible.
LINK TO ASSET INVENTORY
This Asset Inventory list has been mapped to provide a visual depiction of the distribution of
digital equity assets across the islands. All the information that is included in the list is accessible via
the location markers in the map.
LINK TO ASSET INVENTORY MAP
Scan to view Asset Inventory Scan to view Asset Inventory Map
Page 141 of 294
Geographic
Area Served
Asset Name
Type of
Entity
Digital Equity
Pillars
Covered Populations Served
Description of
Services Website Street Address
1 2 3 4 5 6 7 8 9
Hawaiʻi All About
Behavior Business
Online
Accessibility and
Inclusivity; Digital
Literacy; Device
Availability and
Affordability
x ◾x x x x
Provides Applied
Behavior Analysis
(ABA) services to
autistic children
ranging from the
ages of 2 through
16.
https://allabo
utbehaviorhi.
com/
203 Kapaa Quarry Pl. #5002
Kailua, HI 96734
Hawaiʻi Connections
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
connectionsc
harterschool.
org/
174 Kamehameha Avenue,
Hilo, HI 96720
Hawaiʻi DeSilva
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
ebdesilva.or
g/
278 Ainako Avenue, Hilo, HI
96720
Hawaiʻi Haaheo
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
haaheo.org/
121 Haaheo Road, Hilo, HI
96720
Page 142 of 294
Digital Literacy;
potential CAI
Hawaiʻi
Hawai`i
Academy of
Arts and
Science PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://sites.
google.com/
haaspcs.net/
hawaiiacade
myofartsands
cience/home
15-1397 Homestead Road,
Pahoa, HI 96778
Hawaiʻi Hilo High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
hilohs.k12.hi.
us/
556 Waianuenue Avenue,
Hilo, HI 96720
Hawaiʻi Hilo
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
hilointermedi
ate.com/
587 Waianuenue Avenue,
Hilo, HI 96720
Hawaiʻi Hilo Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
https://www.l
ibrarieshawai
i.org/
300 Waianuenue Ave, Hilo,
HI 96720, United States
Page 143 of 294
need to be
successful.
Hawaiʻi Hilo Union
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
hilounionsch
ool.org/
506 Waianuenue Avenue,
Hilo, HI 96720
Hawaiʻi Holualoa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://holual
oahawks.org/
76-5957 Mamalahoa
Highway, Holualoa, HI
96725
Hawaiʻi Honaunau
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://hona
unauelement
aryschool.we
ebly.com/
83-5360 Mamalahoa
Highway, Captain Cook, HI
96704
Hawaiʻi Honokaa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
honokaael.k1
2.hi.us/
45-534 Pakalana Street,
Honokaa, HI 96727
Hawaiʻi
Honokaa High
and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
http://www.h
onokaa.k12.h
i.us/
45-527 Pakalana Street,
Honokaa, HI 96727
Page 144 of 294
Digital Literacy;
potential CAI
Hawaiʻi Honokaa Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
45-3380 Mamane St, Bldg
#3, Honokaa, HI 96727
Hawaiʻi Hookena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://hook
enael.k12.hi.
us/
86-4355 Mamalahoa
Highway, Captain Cook, HI
96704
Hawaiʻi Innovations PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.i
pcs.info/
75-5815 Queen Kaahumanu
Highway, Kailua-Kona, HI
96740
Hawaiʻi Ka Umeke Kaeo
PCS Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
kaumeke.org
/
222 Desha Avenue, Hilo, HI
96720
Page 145 of 294
Digital Literacy;
potential CAI
Hawaiʻi Kahakai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kahakaischoo
l.k12.hi.us/
76-147 Royal Poinciana
Drive, Kailua-Kona, HI
96740
Hawaiʻi Kailua-Kona
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
75-138 Hualalai Rd,
Kailua-Kona, HI 96740,
United States
Hawaiʻi
Kalanianaole
Elementary and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
hilointermedi
ate.com/
27-330 Old Mamalahoa
Highway, Papaikou, HI
96781
Hawaiʻi Kanu O Ka Aina
PCS Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://kanuo
kaaina.org/
64-1043 Hi'iaka St.,
Kamuela, HI 96743
Page 146 of 294
Digital Literacy;
potential CAI
Hawaiʻi Kapiolani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
cks.k12.hi.us/
966 Kilauea Avenue, Hilo, HI
96720
Hawaiʻi
Kau High and
Pahala
Elementary
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
khpes.org/
96-3150 Pikake Street,
Pahala, HI 96777
Hawaiʻi Kau Learning
Academy Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
TBD 94-1581 Kaulua Circle,
Naalehu, HI 96772
Hawaiʻi Kaumana
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
kaumanaele
mentary.org/
1710 Kaumana Drive, Hilo,
HI 96720
Hawaiʻi Ke Ana Laahana
PCS Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
kalpcs.com/
162 Baker Avenue, Hilo, HI
96720
Page 147 of 294
Digital Literacy;
potential CAI
Hawaiʻi
Ke Kula 'o
Nawahiokalani'o
pu'u Iki
Laboratory PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
nawahi.org/
16-120 Opukahaia Street
Suite 2, Keaau, HI 96749
Hawaiʻi Ke Kula O
Ehunuikaimalino Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://ehun
ui.org/
81-1041 Konawaena School
Road, Kealakekua, HI 96750
Hawaiʻi Keaau
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://sites.
google.com/
k12.hi.us/kea
auel/home
16-680 Keaau-Pahoa Road,
Keaau, HI 96749
Hawaiʻi Keaau High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
keaauhs.com
/
16-725 Keaau-Pahoa Road,
Keaau, HI 96749
Hawaiʻi Keaau Middle Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
keaaumiddle
.org/
16-565 Keaau-Pahoa Road,
Keaau, HI 96749
Page 148 of 294
Digital Literacy;
potential CAI
Hawaiʻi
Keaau Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
16-571 Keaau Pahoa Rd,
Keaau, HI 96749, United
States
Hawaiʻi Kealakehe
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
http://kealak
ehe.k12.hi.us
/
74-5118 Kealakaa Street,
Kailua-Kona, HI 96740
Hawaiʻi Kealakehe High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
khswaverider
s.org/
74-5000 Puohulihuli Street,
Kailua-Kona, HI 96740
Hawaiʻi Kealakehe
Intermediate Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kishawks.org
/
74-5062 Onipaa Street,
Kailua-Kona, HI 96740
Page 149 of 294
Digital Literacy;
potential CAI
Hawaiʻi Kealakekua
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
81-6619 Mamalahoa Hwy,
Kealakekua, HI 96750,
United States
Hawaiʻi Keaukaha
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
keaukahaele
mentary.com
/
240 Desha Avenue, Hilo, HI
96720
Hawaiʻi Keonepoko
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://keon
epokoeleme
ntary.org/
15-890 Kahakai Boulevard,
Pahoa, HI 96778
Hawaiʻi Kohala
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kohalaeleme
ntary.com/
54-3609 Akoni Pule
Highway, Kapaau, HI 96755
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Digital Literacy;
potential CAI
Hawaiʻi Kohala High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kohalahs.org
/
54-3611 Akoni Pule
Highway, Kapaau, HI 96755
Hawaiʻi Kohala Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kohalams.org
/
53-4155 Akoni Pule
Highway, Kapaau, HI 96755
Hawaiʻi Kona Pacific
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
kppcs.org/
79-7595 Mamamlahoa
Highway, Kealakekua, HI
96750
Hawaiʻi Konawaena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
konawaenael
.k12.hi.us/
81-901 Onouli Road,
Kealakekua, HI 96750
Hawaiʻi Konawaena
High Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
konawaenah
s.org/
81-1043 Konawaena School
Road, Kealakekua, HI 96750
Page 151 of 294
Digital Literacy;
potential CAI
Hawaiʻi Konawaena
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://kona
waenamiddle
.k12.hi.us/
81-1045 Konawaena School
Road, Kealakekua, HI 96750
Hawaiʻi Kua O Ka La
NCPCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
http://kuaoka
la.org/index.
html
345 Makalika St, Hilo, HI
96720
Hawaiʻi Laupahoehoe
Community PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.l
cpcs.org/
35-2065 Old Mamalahoa
Highway, Laupahoehoe, HI
96764
Hawaiʻi
Laupahoehoe
Public and
School Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
https://www.l
ibrarieshawai
i.org/
35-2065 Old Mamalahoa
Hwy, Laupahoehoe, HI
96764, USA
Page 152 of 294
need to be
successful.
Hawaiʻi Mountain View
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
mveshawks.k
12.hi.us/
18-1235 Volcano Highway,
Mountain View, HI 96771
Hawaiʻi
Mountain View
Public and
School Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
18-1235 Volcano Hwy,
Mountain View, HI 96771
Hawaiʻi Na Wai Ola PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://nawai
olapcs.org/
18-1355 Volcano Highway
P.O. Box 711539, Mountain
View, HI 96771
Page 153 of 294
Hawaiʻi Naalehu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://sites.
google.com/
k12.hi.us/naa
lehu-element
ary-school/
95-5545 Mamalahoa
Highway, Naalehu, HI 96772
Hawaiʻi Naalehu Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
95-5669 Mamalahoa Hwy,
Naalehu, HI 96772, United
States
Hawaiʻi North Kohala
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
54-3645 Akoni Pule Hwy,
Kapaau, HI 96755, United
States
Page 154 of 294
Hawaiʻi
Paauilo
Elementary and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
paauiloschoo
l.org/
43-1497 Old Main Road,
Paauilo, HI 96776
Hawaiʻi
Pahala Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
96-3150 Pikake St, Pahala,
HI 96777, United States
Hawaiʻi Pahoa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://sites.
google.com/
pahoaes.k12.
hi.us/pahoae
lementarysch
ool/welcome
15-3030 Pahoa Village
Road, Pahoa, HI 96778
Hawaiʻi Pahoa High and
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
pahoahis.org
/
15-3038 Puna Road, Pahoa,
HI 96778
Page 155 of 294
Hawaiʻi
Pahoa Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
15-3070 Pahoa Kalapana
Rd, Pahoa, HI 96778
Hawaiʻi
Thelma Parker
Memorial Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
67-1209 Mamalahoa Hwy,
Kamuela, HI 96743, USA
Hawaiʻi
Volcano School
of Arts and
Sciences
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kau-Keaau-Pahoa
complex area.
https://www.
volcanoscho
ol.net
99-128 Old Volcano Road,
Volcano, HI 96785
Page 156 of 294
Hawaiʻi Waiakea
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
waiakeaelem
entary.org
180 West Puainako Street,
Hilo, HI 96720
Hawaiʻi Waiakea High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
waiakeahigh.
k12.hi.us
155 W. Kawili Street, Hilo, HI
96720
Hawaiʻi Waiakea
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
waiakeatitans
.org
200 West Puainako Street,
Hilo, HI 96720
Hawaiʻi Waiakeawaena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hilo-Waiakea
complex area.
https://www.
waiakeawaen
a-elementary
.com
2420 Kilauea Avenue, Hilo,
HI 96720
Hawaiʻi
Waikoloa
Elementary and
Middle
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
waikoloascho
ol.org
68-1730 Hooko Street,
Waikoloa, HI 96738
Page 157 of 294
Hawaiʻi Waimea
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://waim
eael.k12.hi.u
s
67-1225 Mamalahoa
Highway, Kamuela, HI
96743
Hawaiʻi Waimea Middle
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
wmpccs.org
67-1229 Mamalahoa Hwy.,
Kamuela, HI 96743
Hawaiʻi
Waipahu
Community
School for
Adults - Hilo
Campus
State Agency Digital Literacy ◾◾◾◾◾◾◾◾◾
WCSA is part of the
Department of
Education and offers
basic skill
development and
digital literacy
classes for
individuals in the
community to gain
digital literacy skills
to function in
society and in the
workplace.
Additional class
locations and
information are
available on the
WCSA website.
https://www.
wcsahawaii.o
rg/
155 W Kawili Street, Hilo, HI
96720
Page 158 of 294
Hawaiʻi
Waipahu
Community
School for
Adults - Kona
Campus
State Agency Digital Literacy ◾◾◾◾◾◾◾◾◾
WCSA is part of the
Department of
Education and offers
basic skill
development and
digital literacy
classes for
individuals in the
community to gain
digital literacy skills
to function in
society and in the
workplace.
Additional class
locations and
information are
available on the
WCSA website.
https://www.
wcsahawaii.o
rg/
74-5062 Onipa'a Street,
Kailua-Kona, HI 96740
Hawaiʻi
West Hawaiʻi
Explorations
PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Honokaa-Kealakehe
-Kohala-Konawaena
complex area.
https://www.
whea.net
73-4500 Kahilihili St,
Kailua-Kona, HI 96740
Hawaiʻi Island Arc of Kona Non-profit Digital Literacy x ◾
private nonprofit
that assists persons
with disabilities.
One of their main
programs helps with
providing
employment
resources.
https://www.
arcofkona.or
g/location
81-990 Haleki’i Street, Suite
#150
Kealakekua, HI 96750
Page 159 of 294
Hawaiʻi Island
Friends of the
Future Non-profit x x
Internet and
computer access;
individual support
based on personʻs
need.
fofhawaii.org
64-1032 Mamalahoa
Highway
Kamuela, HI 96743
Hawaiʻi Island
Hawaiʻi Digital
Equity Coalition
County
Initiative
Broadband
Availability &
Affordability;
Device
Availability;
Digital
Navigators;
Online Privacy &
Cybersecurity;
Digital LIteracy;
Device Availability
& Affordability
◾◾◾◾◾◾◾◾◾
A collection of
Hawaiʻi Island
partners who strive
to bridge the digital
divide within the
community. The
purpose of this
group is to:
Create an
island-wide network
of partners
committed to
achieving digital
equity within the
lāhui (community);
Create a public
document that
Hawaiʻi Island
organizations can
use to support their
funding requests;
Have the County of
Hawaiʻi nationally
recognized as a
"digital trailblazer"
by the NDIA
(National Digital
Inclusion Alliance).
https://www.
rd.hawaiicou
nty.gov/econ
omic-develo
pment/broad
band
25 Aupuni Street, Suite 1301
Hilo, HI 96720
Page 160 of 294
Hawaiʻi Island
Ocean View
Community
Association
Community
Center
Non-profit
Broadband
Availability;
Device
Availability;
Digital Literacy
◾x x x ◾x
Free public WiFi
available with
password 8am to
8pm. Classrooms
available for public
use, one with two
computers and a
telehealth station
with simple
instructions. VA
comes on Fridays
for telehealth
appointments.
Office staffed
Monday through
Saturday, 9am to
noon.
https://www.
ovcahi.org
92-8924 Leilani Circle
Ocean View, HI 96731
Hawaiʻi Island
St. Jude
Episcopal
Church
Church
Broadband
Availability;
Device Availability
◾x x ◾x ◾x
Only place in Ocean
View with 24/7 free
public WiFi (no
password required)
with two plugs
outside for charging
devices. Includes
small computer lab
available for use
with sign-in;
available for
summer school, all
other purposes.
Free food, showers
on Saturdays
http://www.st
judeshawaii.
org
92-8606 Paradise Circle
Ocean View, HI 96731
Page 161 of 294
(wraparound
services).
Hawaiʻi Island
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Hawaiʻi Branch
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
75 Aupuni St.,Rm 110
Hilo, HI 96720
Hawaiʻi Island
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Kona Section
Field Office
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
75-5722 Kuakini Hwy.,
Room 213
Kailua-Kona, HI 96740
Page 162 of 294
on the skills needed
for employment.
Hawaiʻi Island
Vibrant Hawaiʻi
Digital Literacy
Project
Non-profit
Broadband
Availability &
Affordability,
Device
Availability,
Digital Literacy
◾x x x x x x ◾x
Access for children
and families to
utilize laptops to
engage in school
online/educational
activities; digital
literacy classes for
rural communities.
https://www.
vibranthawaii
.org/
230 Kekūanaoʻa Street
Hilo, HI 96720
Hawaiʻi Island;
Online
Hawaiʻi
Community
College
Higher
Education
Broadband
Availability;
Device
Availability;
Digital Literacy
x x x
Internet and
computer access at
your location; digital
literacy training at
entry-level (basic
skills and
software/hardware
introduction),
intermediate
(Google suite,
commonly used
platforms),
advanced (coding,
website/graphic
design, video
editing), specialized
(e.g. UX/UI design,
AI, GIS, industry
specific programs)
levels.
https://hawai
i.hawaii.edu/
1175 Manono Street
Hilo, HI 96720-5096
Page 163 of 294
Kauaʻi County of
Kauaʻi County x x x x x x x x x
The County of
Kauaʻi provides
workforce
development
resources through
their educational
partners and
referrals to partner
agencies. They also
have resources to
assist residents with
unemployment and
job applications.
https://www.
kauai.gov/Ho
me
Kauaʻi Eleele
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
eleeleschool.
k12.hi.us
4750 Uliuli Road, Eleele, HI
96705
Kauaʻi Hanalei
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
hanalei.k12.h
i.us
5-5415 Kuhio Highway,
Hanalei, HI 96714
Kauaʻi Hanapepe
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
https://www.l
ibrarieshawai
i.org/
4490 Kona Road,
Hanapepe, HI 96716, United
States
Page 164 of 294
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Kauaʻi
Hō’ike: Kaua’i
Community
Television, Inc.
Non-profit
Broadband
Availability;
Digital Literacy;
potential CAI
◾◾◾◾◾◾◾◾◾
Public, Educational,
and Governmental
(PEG) access
non-profit
organization that
provides an avenue
to create and
cableast community
access, educational,
and governmental
video content on
cable TV. Offers
workshops to
advance digital
literacy skills in
video production.
Also disseminates
information through
newsletter.
https://www.h
oike.org/
4318 Rice Street Lihue HI
96766
Kauaʻi Kalaheo
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kalaheoscho
ol.com
4400 Maka Road, Kalaheo,
HI 96741
Page 165 of 294
Kauaʻi Kamakahelei
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
ckms.k12.hi.
us
4431 Nuhou St., Lihue, HI
96766
Kauaʻi Kanuikapono
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://kanui
kapono.org
4333 Kukuihale Road,
Anahola, HI 96703
Kauaʻi Kapaa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kapaaes.k12.
hi.us
4886 Kawaihau Road,
Kapaa, HI 96746
Kauaʻi Kapaa High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://kapaa
highschool.n
et
4695 Mailihuna Road,
Kapaa, HI 96746
Kauaʻi Kapaa Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kapaamiddle
school.org
4867 Olohena Road, Kapaa,
HI 96746
Page 166 of 294
Kauaʻi Kapaa Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
4-1464 Kuhio Hwy, Kapa ªa,
HI 96746, USA
Kauaʻi Kauaʻi Bus
County
Agency
Broadband
Availability ◾◾◾◾◾◾◾◾◾
Free Wi-Fi access to
riders for 2 hours
each day. Certain
bus stops equipped
with free public
Wi-Fi.
https://www.
Kauaʻi.gov/G
overnment/D
epartments-
Agencies/Tra
nsportation/
Bus-Schedul
es
County of Kauaʻi
4444 Rice Street
Lihue, HI 96766
Kauaʻi
Kauaʻi
Community
Correctional
Center
Correctional
Facility
Device Availability
& Affordability
◾◾
GettingOut is a
prepaid service that
provides inmates
with tablets that
allows them to have
secure video visit
option for approved
visitors to connect
more frequently and
personally, which
helps boost morale,
increase positive
3-5351 Kuhio Highway
Lihue, HI 96766
Page 167 of 294
behavior, and
strengthens
relationships; also
provides more
access to content
such as education,
career and technical
training, messaging,
photo sharing, and
multimedia content;
Intake center
provides guidance
to post-incarcerated
re re-entry into
community.
Kauaʻi Kauaʻi Digital
Equity Coalition
County
Initiative
Broadband
Availability &
Affordability;
Digital
Navigators;
Online Privacy &
Cybersecurity;
Digital LIteracy;
Device Availability
& Affordability
◾◾◾◾◾◾◾◾◾
A coalition of Kauaʻi
partners who strive
to bridge the digital
divide within the
community, creating
an island-wide
network of of
partners committed
to achieving digital
equity within the
lāhui (community).
www.kedb.c
om
9565 Kaumualii Highway
Waimea, HI 96796
Kauaʻi
Kauaʻi
Economic
Development
Board
Non-profit Digital Literacy x x x x x x x ◾x
Digital literacy
training for
employees and the
public; Intermediate
(Google suite,
commonly used
www.kedb.c
om
9565 Kaumualii Highway,
Waimea, HI 96796
Page 168 of 294
platforms). KDEC
member.
Kauaʻi Kauaʻi High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kauaihigh.or
g
3577 Lala Road, Lihue, HI
96766
Kauaʻi
Kauaʻi
Neighborhood
Centers Internet
Access
Broadband
Availability &
Affordability
x
Existing
neighborhood
centers throughout
Kauaʻi all provide
free public Wifi
access in efforts to
improve digital
equity.
Kauaʻi Kauaʻi Veterans
Council Digital Literacy x x x ◾x x x x x
gatherig space for
the Veteran
community;
provides conference
rooms, event rooms,
workforce
development, and
training to Veterans.
https://www.
Kauaʻivetera
nscenter.org
3215 Kauaʻi Veterans
Memorial Highway
Lihue, HI 96766
Kauaʻi Kaumualii
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kaumualii.k1
2.hi.us
4380 Hanamaulu Road,
Lihue, HI 96766
Page 169 of 294
Kauaʻi Kawaikini
NCPCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://kawai
kini.com
3-1821 J Kaumualii Hwy,
Lihue, HI 96766
Kauaʻi Ke Kula Niihau
O Kekaha LPCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
http://www.k
knok.org
8135 Kekaha Road, Kekaha,
HI 96752
Kauaʻi Kekaha
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kekahaschoo
l.k12.hi.us
8140 Kekaha Road, Kekaha,
HI 96752
Kauaʻi Kilauea
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kilaueaschool
.k12.hi.us
2440 Kolo Road, Kilauea, HI
96754
Kauaʻi Koloa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
koloaes.k12.
hi.us
3223 Poipu Road, Koloa, HI
96756
Page 170 of 294
Kauaʻi
Koloa Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
3451 Poipu Road, Koloa, HI
96756, United States
Kauaʻi Kula Aupuni
Niihau PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
kanakapcs.or
g
8315 Kekaha Road Suite P,
Kekaha, HI 96752
Kauaʻi Life's Choices
Kauaʻi
County
Agency x ◾x
Lifes Choices Kauaʻi
empowers their
community to be
drug free. They offer
support programs
including a resource
center, professional
development,
workforce trainings,
and other
coordinated
activities.
Life's
Choices
Kauaʻi -
Kauaʻi
County, HI
County of Kauaʻi, Office of
the Prosecuting Attorney
3990 Kāʻana Street, Suite
210
Līhuʻe, HI 96766
Page 171 of 294
Kauaʻi Lihue Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
4344 Hardy St, Lihue, HI
96766, United States
Kauaʻi Mental Health
Kōkua Non-profit
Access, Digital
Literacy,
Assistance
x ◾x x
This statewide
nonprofit assists
individuals
overcoming serious
mental illness with
returning to a
productive life.
Services include
case management,
housing, psychiatry,
and other support
programs to help
them restart a
productive and
independent life.
https://www.
mhkhawaii.or
g/
1221 Kapiolani Boulevard
Suite 345
Honolulu, HI 96814
Kauaʻi Princeville
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
https://www.l
ibrarieshawai
i.org/
4343 Emmalani Dr,
Princeville, HI 96722, United
States
Page 172 of 294
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Kauaʻi
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Kauaʻi Branch
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
3060 Eiwa St., #304
Lihue, HI 96766-1877
Kauaʻi Waimea Canyon
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
waimeacany
onms.org
9555 Huakai Road, Waimea,
HI 96796
Page 173 of 294
Kauaʻi Waimea High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
waimeahigh.
org
9707 Tsuchiya Road,
Waimea, HI 96796
Kauaʻi Waimea Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
9750 Kaumualii Hwy,
Waimea, HI 96796, USA
Kauaʻi Wilcox
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
https://www.
wilcox.k12.hi.
us
4319 Hardy Street, Lihue, HI
96766
Kauaʻi Women In
Need Non-profit ◾◾x x x x
This nonprofit
empowers women
to restart an
independent and
productive life by
helping clients
develop life skills
through workforce
https://winhi.
org/
3136 Elua Street
Lihue, HI 96766
Page 174 of 294
development, case
management
services, and
community resource
support for
community
programs.
Kauaʻi, Maui,
Oʻahu
Hawaiʻi and
Pacific Basin
Area Health
Education
Center
Higher
Education x ◾◾
Supports travel and
housing costs for
students to perform
training throughout
their college career,
supports distance
learning activities
and telehealth
utilization (video
teleconferencing).
https://www.
ahec.hawaii.
edu/
University of Hawaiʻi at
Mānoa John A. Burns
School of Medicine
651 Ilalo, Medical Education
Building, Room 224
Honolulu, HI 96813-5525
Kauaʻi, Niʻihau
(Online)
Kauaʻi
Community
College
Higher
Education
Broadband
Availability;
Device
Availability;
Digital Literacy
x x x x x x x ◾x
Internet or
computer access at
your location,
Entry-level (basic
skills and
software/hardware
introduction),
Intermediate
(Google suite,
commonly used
platforms),
Advanced (coding,
website/graphic
design, video
editing), Specialized
http://kauai.h
awaii.edu/
3-1901 Kaumualii Highway
Lihue, HI 96766
Page 175 of 294
(e.g. UX/UI design,
AI, GIS, industry
specific programs)
Kauaʻi, Oʻahu Housing
Solutions, Inc.
Housing
Provider
Broadband
Availability &
Affordability;
Device
Availability;
Digital Navigators
◾x x x x x x x x
Affordable housing
provider. Provides
free broadband at
two locations.
Property managers
assist residents with
digital navigation.
https://hsiser
vices.net/
PO Box 11360
Honolulu, HI 96828
Lānaʻi
Lānaʻi
Community
Health Center
Health
Center Digital Literacy x x x x x x x x x
A federally qualified
health center that
provides primary
care, vision, dental,
and behavioral
health services.
https://Lānaʻi
health.org/
333 Sixth Street
Lānaʻi City, HI 96763
Lānaʻi Lānaʻi High and
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://lanaih
ighandeleme
ntaryschool.o
rg
555 Fraser Avenue, Lānaʻi
City, HI 96763
Lānaʻi
Lānaʻi Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
https://www.l
ibrarieshawai
i.org/
555 Fraser Ave, Lānaʻi City,
HI 96763, United States
Page 176 of 294
for the digital
literacy skills they
need to be
successful.
Lānaʻi Pūlama Lānaʻi Private
Broadband
Availability,
Device Availability
x x x x ◾x
Primary employer
on the island.
Provides access to
computers and the
Internet for 800
employees. New
affordable housing
project is
WiFi-enabled.
https://pula
maLānaʻi.co
m/
1311 Fraser Avenue
Lānaʻi City, HI 96763
Lānaʻi United Church
of Christ
Church
Broadband
Availability,
Device Availability
◾x x ◾◾◾
Open public Wi-Fi.
Laptops available to
members of the
congregation.
https://www.
ucc.org/chur
ch/Lānaʻi-uni
on-ucc/
751 Fraser Avenue
Lānaʻi City, HI 96763
Maui
Akakū: Maui
Community
Television Non-profit
Broadband
Availability;
Digital Literacy;
potential CAI
◾◾◾◾◾◾◾◾◾
Public, Educational,
and Governmental
(PEG) access
non-profit
organization that
provides an avenue
to create and
cableast community
access, educational,
and governmental
video content on
cable TV. Offers
workshops to
advance digital
literacy skills in
https://www.a
kaku.org/
333 Dairy Rd. Ste 104
Kahului, HI 96732
Page 177 of 294
video production.
Also disseminates
information through
newsletter.
Maui Baldwin High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
baldwin.k12.
hi.us
1650 Kaahumanu Avenue,
Wailuku, HI 96793
Maui Haiku
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
haikuschoolri
ders.org
105 Pauwela Road, Haiku,
HI 96708
Maui Hana Business
Council Private
Broadband
Availability &
Affordability;
Device
Availability;
Digital
Navigators;
Outreach &
Awareness
x x x x ◾x
Convenes
businesses and
stakeholders of the
Hana district to
discuss pertinent
issues. Builds
awareness regarding
opportunities
pertinent to digital
literacy. Formed
Broadband
Subcommittee to
regain Internet
service when shut
down. Motivated,
knowledgeable
www.hanama
ui.com Hana
Page 178 of 294
members able to
dedicate time and
effort to assist
residents with tech
support.
Maui Hana Health
Center
Health
Center
Broadband
Availability ◾◾◾◾◾◾◾◾
Telehealth. Baseline
data collected in
Community Needs
Assessment
https://hanah
ealth.org/ab
out-us/conta
ct-us/
4590 Hāna Highway
Hana, HI 96713
Maui Hana High and
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
hanak12scho
ol.org
4111 Hana Highway, Hana,
HI 96713
Maui Hana Public and
School Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
4111 Hana Hwy, Hana HI
96713, United States
Maui HandsOn Maui
County
Agency
Broadband
Availability x x x x x x x x x
Offers telehealth
visits with healthcare
providers. They help
residents schedule
https://hands
onmaui.galax
ydigital.com/
200 S High Street
Wailuku, HI 96793
Page 179 of 294
telehealth
appointments.
Maui Iao
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.i
aoschool.org
260 South Market Street,
Wailuku, HI 96793
Maui
J. Walter
Cameron
Center
Non-profit
Device Availability
& Affordability;
Digital Literacy
◾x x x x x x x x
Provides space to
host digital literacy
classes and device
distribution, among
several health
organizations. The
Laptop Relief
Program is a lifeline
for those affected
by recent disasters,
offering the gift of
connectivity and
empowerment.
Provides laptops to
individuals and
families who have
lost everything,
helping them
rebuild their lives,
seek employment,
and stay connected
to their support
networks.
https://www.j
wcameronce
nter.org/
95 Mahalani Street
Wailuku, HI 96793
Page 180 of 294
Maui Kahului
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://kahul
uischool.k12.
hi.us
410 South Hina Avenue,
Kahului, HI 96732
Maui Kahului Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
90 School St, Kahului, HI
96732, United States
Maui Kalama
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
kalama.k12.h
i.us
120 Makani Road, Makawao,
HI 96768
Maui Kamalii
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://kamal
iischool.org
180 Alanui Kealii Dr, Kihei,
HI 96753
Page 181 of 294
Maui Kamehameha III
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
kkiii.org
611 Front Street, Lahaina, HI
96761
Maui Kaunoa Senior
Center
County
Agency Digital Literacy x ◾x x x
Affordable
computer classes
offered to seniors
and customized
based on their
needs and
preferences.
https://www.
mauicounty.
gov/254/Kau
noa-Senior-S
ervices
788 Pauoa Street
Lahaina, HI 96761
Maui Kekaulike High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://sites.
google.com/
kkhs.k12.hi.u
s/kingkekauli
ke
121 Kula Highway, Pukalani,
HI 96768
Maui Kihei Charter
School Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://kiheic
harter.org
650 Lipoa Pkwy, Kihei, HI
96753
Maui Kihei
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
kiheielement
ary.org
250 E. Lipoa Street, Kihei, HI
96753
Page 182 of 294
Maui Kihei Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
35 Waimahaihai St, Kihei, HI
96753, United States
Maui Kula Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
kulael.k12.hi.
us
5000 Kula Highway, Kula, HI
96790
Maui Lahaina
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://hi022
25532.school
wires.net
871 Lahainaluna Road,
Lahaina, HI 96761
Maui Lahaina Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
https://www.l
ibrarieshawai
i.org/
680 Wharf St, Lahaina, HI
96761, United States
Page 183 of 294
for the digital
literacy skills they
need to be
successful.
Maui Lahainaluna
High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.l
ahainalunahs
.org
980 Lahainaluna Road,
Lahaina, HI 96761
Maui Lihikai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.l
ihikaielement
ary.k12.hi.us
335 South Papa Avenue,
Kahului, HI 96732
Maui Lokelani
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.l
okelani.k12.h
i.us
1401 Liloa Drive, Kihei, HI
96753
Maui Makawao
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
makawao.k1
2.hi.us
3542 Baldwin Avenue,
Makawao, HI 96768
Page 184 of 294
Maui Makawao Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
1159 Makawao Ave,
Makawao, HI 96768, United
States
Maui
Maui Behavioral
Health
Resources
Non-profit
Broadband
Availability;
Device Availability
◾◾x x x x x
Provides computers
and Internet access
to support clients'
telehealth needs.
https://mbhr.
org/about-m
alama-family-
recovery-cen
ter/
388 Ano Street
Kahului, HI 96732
Maui
Maui
Community
Health Center
Health
Center Digital Literacy x x x x x x x x x
Federally qualified
health center that
provides primary
care, vision, dental,
and behavioral
health services.
Maui
Maui County
Office on
Aging/Aging
and Disability
Resource
Center
County
Agency
Device
Availability;
Digital
Navigators;
Online Privacy &
Cybersecurity;
Digital LIteracy
◾◾◾◾◾x ◾x
Links seniors,
caregivers and
adults with
disabilities to
services and other
programs to help
them lead dignified
and meaningful lives
in their homes for as
https://www.
mauicountya
drc.org/
J Walter Cameron Center 95
Mahalani Street, Room 20
Wailuku HI 96793
Page 185 of 294
long as possible.
Outreach and
education.
Maui
Maui County
Workforce
Development
County
Agency
Broadband
Availability;
Device
Availability;
Online Access;
Digital Literacy
x x x x x x x
Internet or
computer access at
your location,
Entry-level (basic
skills and
software/hardware
introduction),
Intermediate
(Google suite,
commonly used
platforms),
Advanced (coding,
website/graphic
design, video
editing)
https://www.
mauicounty.
gov/202/Wor
kforce-Devel
opment-Boar
d
Maui Maui Digital Bus Non-profit
Broadband
Availability,
Device
Availability,
Digital Literacy
x x x ◾x
A mobile science,
technology, and 'Ike
Hawaiʻi classroom
equipped with
devices and Internet
access designed to
supplement
curriculum to the
students of Maui.
https://www.
digitalbus.or
g/
590 Lipoa Pkwy, Suite 272
Kihei HI 96753
Page 186 of 294
Maui Maui Digital
Equity Coalition
County
Initiative
Broadband
Availability &
Affordability;
Device
Availability;
Digital
Navigators;
Online Privacy &
Cybersecurity;
Digital LIteracy;
Device Availability
& Affordability
◾◾◾◾◾◾◾◾◾
A collection of Maui
County partners
who stive to bridge
the digital divide
across the three
islands of the
county, creating a
network of of
partners committed
to achieving digital
equity within the
lāhui (community).
200 South High Street, 9th
Floor Wailuku HI 96793
Maui
Maui Economic
Opportunity -
Enlace Hispano
Program
Non-profit
Language
Translation &
Access to
Information
x x ◾◾◾
Bilingual
professionals assist
the Hispanic
community with
translation,
workforce
development,
integration services,
and case
management.
https://www.
meoinc.org/
programs-ser
vices/commu
nity-services/
enlace-hispa
no/
99 Mahalani Street
Wailuku, HI 96793
Maui Maui Family
YMCA Non-profit Broadband
Availability ◾◾◾◾◾◾◾◾◾
Provides public
Wi-Fi access at all
hours, allowing
houseless to access
the Internet.
https://www.
mauiymca.or
g/
250 Kanaloa Avenue,
Kahului, HI 96732
Maui Maui High Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
mauihigh.org
660 South Lono Avenue,
Kahului, HI 96732
Page 187 of 294
Digital Literacy;
potential CAI
Maui Maui Waena
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
mauiwaena.c
om
795 Onehee Street, Kahului,
HI 96732
Maui Nahienaena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
nahienaena.k
12.hi.us
816 Niheu Street, Lahaina,
HI 96761
Maui Paia Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://paiael
ementary.co
m
955 Baldwin Avenue, Paia,
HI 96779
Maui Pomaikai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://poma
ikai.k12.hi.us
4650 S. Kamehameha
Avenue, Kahului, HI 96732
Maui Pukalani
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
pukalanies.k
12.hi.us
2945 Iolani Street, Pukalani,
HI 96768
Page 188 of 294
Digital Literacy;
potential CAI
Maui Puu Kukui
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://puuk
ukui.k12.hi.u
s
3700 Kehalani Mauka
Parkway, Wailuku, HI 96793
Maui Roots Reborn Coalition Digital Literacy ◾◾◾◾◾◾
Translation services
provided in this
multilingual hub for
immigrants
(predominantly
Ilocano, Tagalog,
Spanish) impacted
by Maui wildfires,
connecting them to
whatever aid and
resources they
qualify for during
the long rebuilding
process.
https://www.r
ootsreborn.o
rg/
Maui
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Maui Branch
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
54 So. High St., #309
Wailuku, HI 96793
Page 189 of 294
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
Maui
UH-Maui
College
Continuing
Education
program
Higher
Education Digital Literacy ◾◾◾◾◾◾◾◾◾
Computer classes
offered to the public
for a fee.
https://elwd.
maui.hawaii.
edu/
310 W. Kaahumanu Avenue
Kahului, HI 96732
Maui Waihee
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
waihee.k12.h
i.us
2125 Kahekili Highway,
Wailuku, HI 96793
Maui Wailuku
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Baldwin-Kekaulike-
Maui complex area.
https://www.
wailuku.k12.
hi.us
355 South High Street,
Wailuku, HI 96793
Maui Wailuku Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities for the
https://www.l
ibrarieshawai
i.org/
251 S High St, Wailuku, HI
96793, United States
Page 190 of 294
digital literacy skills
they need to be
successful. Operates
the Maui Holoholo
Bookmobile which
provides free mobile
Wi-Fi across the
island.
Maui
Nā Moku
Aupuni O
Koʻolau Hui
Non-profit Broadband
Availability x x ◾◾◾
To educate,
perpetuate, serve
and protect
historical, spiritual,
traditional, &
environmental well
being of
Keʻanae/Wailuanui.
Members are lineal
descendants/current
residents, provides
WiFi hub in Keanae
https://www.
namoku.net/
what-we-do
Molokaʻi Kaunakakai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
kaunakakaiel
ementary.org
30 Ailoa St, Kaunakakai, HI
96748
Molokaʻi Kilohana
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
kilohana.k12.
hi.us
7253 Kamehameha V Hwy,
Kaunakakai, HI 96748
Page 191 of 294
Molokaʻi Kualapuu
Elementary PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
kualapuuchar
terschool.org
260 Farrington Avenue,
Kualapuu, HI 96757
Molokaʻi
Maui County
Area Health
Education
Center
Health
Center
Broadband
Availability;
Device Availability
x x x x x x x
Internet or
computer access at
your location,
Entry-level (basic
skills and
software/hardware
introduction)
https://www.
ahec.hawaii.
edu/huli-au-
ola-area-heal
th-education-
center-maui-
county/
P.O. Box 399
Kaunakakai, HI 96748
Molokaʻi Maunaloa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://maun
aloa-element
ary-school.w
eebly.com
128 Maunaloa Rd,
Maunaloa, HI 96770
Molokaʻi Molokaʻi Digital
Bus Non-profit
Broadband
Availability,
Device
Availability,
Digital Literacy
x x x ◾x
A mobile science,
technology, and 'Ike
Hawaiʻi classroom
equipped with
devices and Internet
access designed to
supplement
curriculum to the
students of
Moloka'i.
https://www.
digitalbus.or
g/
Page 192 of 294
Molokaʻi Molokaʻi High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
molokaihighs
chool.org
2140 Farrington Avenue,
Hoolehua, HI 96729
Molokaʻi
Molokaʻi
Homestead
Farmers
Alliance
Non-profit Digital Literacy for
Farming x x x
The Alliance
provides
opportunities for
farmers to learn
about farming and
expand their
homestead
knowledge,
including marketing,
networking, media
technology, and
distribution, among
others.
https://www.
Molokaʻihfa.c
om/
2200 Farrington Avenue
Hoolehua, HI 96729
Molokaʻi Molokaʻi Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Hana-Lahainaluna-L
ānaʻi-Molokaʻi
complex area.
https://www.
molokaimidd
le.org
2175 Lihipali Avenue,
Hoolehua, HI 96729
Molokaʻi Molokaʻi Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
https://www.l
ibrarieshawai
i.org/
15 Ala Malama Ave,
Kaunakakai, HI 96748,
United States
Page 193 of 294
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Molokaʻi
Molokaʻi Rural
Health
Community
Association
Health
Center
Device Availability
& Affordability;
Digital Literacy
◾◾x x x x ◾x
Provides devices
and digital literacy
training for kūpuna
on Molokaʻi.
https://Molo
kaʻichc.org/30 Oki Place
Kaunakakai, HI 96748
Molokaʻi
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Molokaʻi
Section Field
Office
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
55 Makaena St., Rm 3
Kaunakakai, HI 96748
Molokaʻi UHMC Molokaʻi
campus
Higher
Education
Broadband
Availability &
Affordability
x x x x x x x ◾x
Public wifi network
available with
password.
https://maui.
hawaii.edu/
Molokaʻi/
310 W. Ka’ahumanu Ave
Kahului, Hawaiʻi 96732-1617
Page 194 of 294
Niihau Niihau High and
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kapaa-Kauaʻi-Waime
a complex area.
Tbd
c/o Waimea High School
9707 Tsuchiya Road,
Waimea, HI 96796
Oʻahu Ahrens
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
augustahrens
.org/
94-1170 Waipahu Street,
Waipahu, HI 96797
Oʻahu Ahuimanu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
ahuimanu.k1
2.hi.us/
47-470 Hui Aeko Place,
Kaneohe, HI 96744
Oʻahu Aiea Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
aieael.k12.hi.
us/
99-370 Moanalua Road,
Aiea, HI 96701
Oʻahu Aiea High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
aieahs.org/
98-1276 Ulune Street, Aiea,
HI 96701
Page 195 of 294
Oʻahu Aiea
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
aieais.k12.hi.
us/
99-600 Kulawea Street,
Aiea, HI 96701
Oʻahu Aiea Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
99-374 Pohai Place, Aiea, HI
96701, United States
Oʻahu Aikahi
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
aikahielemen
tary.com/
281 Ilihau Street, Kailua, HI
96734
Oʻahu Aina Haina
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
http://www.ai
nahaina.k12.
hi.us/
801 West Hind Drive,
Honolulu, HI 96821
Page 196 of 294
Oʻahu Aina Haina
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
5246 Kalanianaole Hwy,
Honolulu, HI 96821, United
States
Oʻahu Ala Wai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
alawaieleme
ntary.org/
503 Kamoku Street,
Honolulu, HI 96826
Oʻahu Aliamanu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://aliam
anu.k12.hi.us
/
3265 Salt Lake Blvd.,
Honolulu, HI 96818
Oʻahu Aliamanu
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://aliam
anumiddlesc
hool.org/
3271 Salt Lake Blvd.,
Honolulu, HI 96818
Page 197 of 294
Oʻahu Aliiolani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
aliiolanischo
ol.com/
1240 7th Avenue, Honolulu,
HI 96816
Oʻahu Barbers Point
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://barbe
rs.k12.hi.us/
3001 Boxer Road, Kapolei,
HI 96707
Oʻahu Campbell High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
campbellhig
h.org/
91-980 North Road, Ewa
Beach, HI 96706
Oʻahu Castle High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
castlehs.k12.
hi.us/about-u
s
45-386 Kaneohe Bay Drive,
Kaneohe, HI 96744
Oʻahu Central Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
keelikolanimi
ddle.org/
1302 Queen Emma Street,
Honolulu, HI 96813
Page 198 of 294
Oʻahu
City
Department of
Community
Services
WorkHawaiʻi
Division
County
Agency
Device Availability
& Affordability;
Broadband
Availability &
Affordability;
Digital Literacy
◾x x x x x x x x
Designated by the
Oʻahu Workforce
Development Board
to be the lead for
the consortium that
operates the
American Job
Centers Hawaiʻi.
Serves Oʻahu
residents who lack
devices, software,
training, and access
to the Internet.
Partnering with
Lifeline to provide
free cellular phones
and tablets to
qualified residents.
https://www.
honolulu.gov
/agencies/ex
ecutive-bran
ch/mainmen
u-dcs/mainm
enu-dcs-wh.h
tml
680 Iwilei Road, Suite 700
Honolulu HI 96817
Oʻahu Dole Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
dolemiddles
chool.org/
1803 Kamehameha IV Road,
Honolulu, HI 96819
Oʻahu East-West
Center
Higher
Education x ◾x x
This center
promotes better
understanding,
connectivity, and
leaderhsip amongst
the United States,
Asia, and the Pacific.
Their equity pillar
https://www.
eastwestcent
er.org/
1601 East-West Road
Honolulu, HI 96848
Page 199 of 294
focuses on
dismantling barriers
of access to
information and
education. This
center also offers
several programs to
improve leadership
and communication
amongst nations.
Oʻahu Enchanted Lake
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
enchantedlak
eelementary.
org/
770 Keolu Drive, Kailua, HI
96734
Oʻahu Ewa Beach
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
ewabeachele
mentary.org/
91-740 Papipi Road, Ewa
Beach, HI 96706
Oʻahu
Ewa Beach
Public and
School Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
https://www.l
ibrarieshawai
i.org/
91-950 North Road, Ewa
Beach, HI 96706, United
States
Page 200 of 294
need to be
successful.
Oʻahu Ewa Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
ewa.k12.hi.u
s/
91-1280 Renton Road, Ewa
Beach, HI 96706
Oʻahu Ewa Makai
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
ewamakai.or
g/
91-6291 Kapolei Parkway,
Kapolei, HI 96706
Oʻahu Farrington High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.f
arringtonhig
hschool.org/
1564 North King Street,
Honolulu, HI 96817
Oʻahu Fern Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.f
ernschool.k1
2.hi.us/
1121 Middle Street,
Honolulu, HI 96819
Oʻahu Hahaione
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
hahaionees.o
rg/
595 Pepeekeo Street,
Honolulu, HI 96825
Page 201 of 294
Digital Literacy;
potential CAI
Oʻahu
Hakipuu
Learning Center
PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
hakipuu.org/
45-720 Keaahala Road,
Kaneohe, HI 96744
Oʻahu Halau Ku Mana
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
halaukumana
.org/
2101 Makiki Heights Drive,
Honolulu, HI 96822
Oʻahu Hale Maluhia Non-profit
Broadband
Availability;
Device
Availability;
Online Privacy;
Digital Literacy
◾x x x x
Affordable,
permanent safe
housing and
support for victims
of domestic
violence. Have
laptops with
Internet available for
clients to use. Enroll
clients into online
classes on pertinent
topics like literacy.
Goal to equip the
survivors of
domestic violence
with the tools, skills
and confidence to
move forward from
Statewide
Office on
Homelessne
ss and
Housing
Solutions
(OHHS) |
Changing
Lives at Hale
Maluhia – An
Ohana
Zones
Project
(hawaii.gov)
Confidential
Page 202 of 294
their abusers.
Managed by
Housing Solutions,
Inc.
Oʻahu Haleiwa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
haleiwaelem
entary.com/
66-505 Haleiwa Road,
Haleiwa, HI 96712
Oʻahu Hauula
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
hauulaeleme
ntary.com/
54-046 Kamehameha
Highway, Hauula, HI 96717
Oʻahu
Hawaiʻi
Technology
Academy PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://hi.my
hta.org/
94-450 Mokuola Street,
Waipahu, HI 96797
Oʻahu
Hawai`i School
for the Deaf and
the Blind
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
hsdb.k12.hi.u
s/
3440 Leahi Avenue,
Honolulu, HI 96815
Page 203 of 294
Oʻahu
Hawaiʻi Alliance
of Pacific
Islanders
Non-profit
Access to
Information and
Tools
x x ◾x x x
Supports programs
that invest in the
social wellbeing of
Pacific Islanders. It
helps provide
equitable tools and
knowledge for
Pacific Islanders to
collaborate and
thrive. They partner
with organizations
that assist with
official
documentation,
translation services,
and virtual
workshops.
https://theoff
icialhapi.org/
48 N School Street, Unit 4
Honolulu, HI 96817
Oʻahu Hawaiʻi Kai
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
249 Lunalilo Home Rd,
Honolulu, HI 96825, United
States
Page 204 of 294
Oʻahu Hawaiʻi State
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
478 S King St, Honolulu, HI
96813, United States
Oʻahu
Hawaiʻi State
Public Library
System - Hawaiʻi
Digital
Navigators
office hours
Public Library
Digital Literacy,
Digital Navigators
◾◾◾◾◾◾◾◾◾
Pilot program at
select Oʻahu
libraries (5), hours
limited to two days
per month, four
hours per day.
https://www.l
ibrarieshawai
i.org/
Oʻahu
Hawaiʻi State
Public Library
System - Library
for the Blind &
Print Disabled
Public Library
Online
Accessibility &
Inclusivity
x x ◾
Provides access to
reading materials
and large type
materials to those
who are blind,
visually impaired, or
print disabled.
Materials can be
transferred to local
libraries in HSPLS.
https://www.l
ibrarieshawai
i.org/branch/
library-for-th
e-blind-and-
print-disable
d/
402 Kapahulu Avenue
Honolulu, HI 96815
Oʻahu Heeia
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
heeiahawks.
org/
46-202 Haiku Road,
Kaneohe, HI 96744
Page 205 of 294
Digital Literacy;
potential CAI
Oʻahu Helemano
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
helemano.k1
2.hi.us/
1001 Ihi Ihi Avenue,
Wahiawa, HI 96786
Oʻahu Hickam
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
hickam.k12.h
i.us/
825 Manzelman Circle,
Honolulu, HI 96818
Oʻahu Highlands
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
highlands.k1
2.hi.us/
1460 Hoolaulea Street, Pearl
City, HI 96782
Oʻahu Hokulani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
hokulani-ele
mentary.com
/
2940 Kamakini Street,
Honolulu, HI 96816
Oʻahu Holomua
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://sites.
google.com/
k12.hi.us/hol
omua/home
91-1561 Keaunui Drive, Ewa
Beach, HI 96706
Page 206 of 294
Digital Literacy;
potential CAI
Oʻahu
Honolulu
Committee on
Aging
County
Agency
Kupuna Access to
Information x x x
The purpose of the
Committee is to
advise the Mayor
and County
Departments in
matters of the
elderly. They aim to
prepare elderly,
maximize
opportunities for
wellbeing, prevent
social isolation, and
provide resources
for caregivers.
https://www8
.honolulu.go
v/dcs/dcs-ea
d-honolulu-c
ommittee-on
-aging/
925 Dillingham Boulevard,
Suite 200
Honolulu, HI 96817
Oʻahu Honowai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://hono
wai.org/
94-600 Honowai Street,
Waipahu, HI 96797
Oʻahu Hookele
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://hook
ele.hidoe.us/
511 Kunehi Street, Kapolei,
HI 96707
Page 207 of 294
Oʻahu Hui o Hauʻula Non-profit Technology
Training x x x x x
Hui O Hauʻula
promotes
community
resilience in Hauʻula
with nonprofit
partners by offering
community events,
cultural gatherings,
rent assistance,
wellness, and land
stewardship among
others. Notably,
they provide a keiki
STEM after school
program.
https://www.
huiohauula.o
rg/
54-010 Kukuna Road
Hau'ula, HI 96717
Oʻahu Iliahi
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.i
liahiel.k12.hi.
us/
2035 California Avenue,
Wahiawa, HI 96786
Oʻahu Ilima
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.i
limaintermed
iate.k12.hi.us
/
91-884 Fort Weaver Road,
Ewa Beach, HI 96706
Oʻahu Inouye
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
dkies.org/
1 Ayres Avenue, Wahiawa,
HI 96786
Page 208 of 294
Digital Literacy;
potential CAI
Oʻahu Institute for
Human Services
Non-profit
Digital Literacy;
Device
Availability;
Digital Navigators
x x ◾x x
IHS strives to assist
those that are
unhoused or on the
verge of
homelessnes by
providing shelter,
meals, medical help,
and case
management. Some
of the shelters have
computer labs and
the case
management is
heavily focused on
assistance with
online applications
and access to online
resources.
https://ihsha
waii.org
546 Kaaahi Street
Honolulu, HI 96817
Oʻahu Iroquois Point
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.i
roquois.k12.
hi.us/
5553 Cormorant Avenue,
Ewa Beach, HI 96706
Oʻahu Jarrett Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.j
mshi.org/
1903 Palolo Avenue,
Honolulu, HI 96816
Page 209 of 294
Oʻahu Jefferson
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.j
effersonsurfe
rs.k12.hi.us/
324 Kapahulu Avenue,
Honolulu, HI 96815
Oʻahu Ka Waihona O
Ka Naauao PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://www.
kawaihonapc
s.org/
89-195 Farrington Highway,
Wai'anae, HI 96792
Oʻahu Kaaawa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kaaawaschoo
l.k12.hi.us/
51-296 Kamehameha
Highway, Kaaawa, HI 96730
Oʻahu Kaahumanu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
kaahumanu.k
12.hi.us/
1141 Kinau Street, Honolulu,
HI 96814
Oʻahu Kaala
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
kaala.k12.hi.
us/
130 California Avenue,
Wahiawa, HI 96786
Page 210 of 294
Oʻahu Kaelepulu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
kaelepulu.k1
2.hi.us/
530 Keolu Drive, Kailua, HI
96734
Oʻahu Kaewai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kaewaieleme
ntary.org/
1929 Kamehameha IV Road,
Honolulu, HI 96819
Oʻahu Kahala
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kes.k12.hi.us
/
4559 Kilauea Avenue,
Honolulu, HI 96816
Oʻahu Kahaluu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kahaluuelem
entary.com/
47-280 Waihee Road,
Kaneohe, HI 96744
Oʻahu Kahuku
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kahukueleme
ntary.org/
56-170 Pualalea Street,
Kahuku, HI 96731
Page 211 of 294
Oʻahu
Kahuku High
and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kahukuhigh.o
rg/
56-490 Kamehameha
Highway, Kahuku, HI 96731
Oʻahu
Kahuku Public
and School
Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
56-490 Kamehameha Hwy,
Kahuku, HI 96731
Oʻahu Kahumana Non-profit Digital Literacy;
Device Availability
x ◾x x
Kahumana is a
holistic farm on the
leeward coast of
Oʻahu that has
grown to house
homeless families.
They also provide
wellness classes,
activities for
disabled individuals,
teach farming
methods, and host
workshops in their
learning center.
https://www.
kahumana.or
g/
86-660 Lualualei Homestead
Road
Waianae, HI 96792
Page 212 of 294
Notably, they
provide computer
skills workshops in
their learning center.
Oʻahu Kailua
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://sites.
google.com/
k12.hi.us/kail
ua/home
315 Kuulei Road, Kailua, HI
96734
Oʻahu Kailua High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
kailuahighsch
ool.com/
451 Ulumanu Drive, Kailua,
HI 96734
Oʻahu Kailua
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
kis.k12.hi.us/
145 South Kainalu Drive,
Kailua, HI 96734
Oʻahu Kailua Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
https://www.l
ibrarieshawai
i.org/
239 Kuulei Rd, Kailua, HI
96734, United States
Page 213 of 294
for the digital
literacy skills they
need to be
successful.
Oʻahu Kaimiloa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
kaimiloa.k12.
hi.us/
91-1028 Kaunolu Street,
Ewa Beach, HI 96706
Oʻahu Kaimuki High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
kaimukihigh.
org/
2705 Kaimuki Avenue,
Honolulu, HI 96816
Oʻahu Kaimuki Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kaimukimiddl
e.org/
631 18th Avenue, Honolulu,
HI 96816
Oʻahu Kaimuki Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
https://www.l
ibrarieshawai
i.org/
1041 Koko Head Ave,
Honolulu, HI 96816, United
States
Page 214 of 294
for the digital
literacy skills they
need to be
successful.
Oʻahu Kainalu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
kainalu.org/
165 Kaiholu Street, Kailua,
HI 96734
Oʻahu Kaiser High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kaiserhighsch
oolhawaii.or
g/
511 Lunalilo Home Road,
Honolulu, HI 96825
Oʻahu Kaiulani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://sites.
google.com/
k12.hi.us/kai
ulanielement
aryschool
783 North King Street,
Honolulu, HI 96817
Oʻahu Kalaheo High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
kalaheohigh.
org/
730 Iliaina Street, Kailua, HI
96734
Oʻahu Kalakaua
Middle Public School
Broadband
Availability;
Device
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kalakauamid
dle.org/
821 Kalihi Street, Honolulu,
HI 96819
Page 215 of 294
Availability;
Digital Literacy;
potential CAI
Oʻahu Kalani High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kalanihighsch
ool.org/
4680 Kalanianaole Highway,
Honolulu, HI 96821
Oʻahu Kaleiopuu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
kaleiopuues.
k12.hi.us/
94-665 Kaaholo Street,
Waipahu, HI 96797
Oʻahu Kalihi
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kalihielement
ary.org/
2471 Kula Kolea Drive,
Honolulu, HI 96819
Oʻahu Kalihi Kai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kalihikai.k12.
hi.us/
626 McNeil Street,
Honolulu, HI 96817
Oʻahu Kalihi Uka
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
ukaeagles.k1
2.hi.us/
2411 Kalihi Street, Honolulu,
HI 96819
Page 216 of 294
Digital Literacy;
potential CAI
Oʻahu Kalihi Waena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kwes.org/
1240 Gulick Avenue,
Honolulu, HI 96819
Oʻahu Kalihi-Palama
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
1325 Kalihi St, Honolulu, HI
96819, United States
Oʻahu Kamaile
Academy PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://www.
kamaile-acad
emy.org/
85-180 Ala Akau Street,
Waianae, HI 96792
Oʻahu Kamiloiki
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kamiloikiele
mentary.org/
7788 Hawaiʻi Kai Drive,
Honolulu, HI 96825
Page 217 of 294
Digital Literacy;
potential CAI
Oʻahu Kaneohe
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kaneohe-el.c
om/
45-495 Kamehameha
Highway, Kaneohe, HI
96744
Oʻahu Kaneohe Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
45-829 Kamehameha Hwy,
Kaneohe, HI 96744, United
States
Oʻahu Kanoelani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
kanoelani.or
g/
94-1091 Oli Loop, Waipahu,
HI 96797
Oʻahu Kapalama
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
kapalama.k1
2.hi.us/
1601 North School Street,
Honolulu, HI 96817
Page 218 of 294
Digital Literacy;
potential CAI
Oʻahu
Kapiʻolani
Community
College
Higher
Education Digital Literacy x x x x x x x x x
Offers a range of
digital literacy
classes for kūpuna
through the Kupuna
Education Center.
https://conti
nuinged.kapi
olani.hawaii.
edu/kupuna-
education-ce
nter/
4303 Diamond Head Road
Kōpiko Bldg. Rm 123
Honolulu, Hawaiʻi 96816
Oʻahu Kapolei
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
kapoleieleme
ntary.org/
91-1119 Kamaaha Loop,
Kapolei, HI 96707
Oʻahu Kapolei High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
kapoleihigh.
org/
91-5007 Kapolei Parkway,
Kapolei, HI 96707
Oʻahu Kapolei Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
kapoleimid.k
12.hi.us/
91-5335 Kapolei Parkway,
Kapolei, HI 96707
Oʻahu Kapolei Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
https://www.l
ibrarieshawai
i.org/
1020 Manawai St, Kapolei,
HI 96707, United States
Page 219 of 294
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Oʻahu Kapunahala
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kapunahala.k
12.hi.us/
45-828 Anoi Road,
Kaneohe, HI 96744
Oʻahu Kauluwela
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
kauluwela.k1
2.hi.us/
1486 Aala Street, Honolulu,
HI 96817
Oʻahu Kawananakoa
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
kawananakoa
.k12.hi.us/
49 Funchal Street, Honolulu,
HI 96813
Oʻahu
Ke Kula 'o
Samuel M.
Kamakau LPCS
Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
kamakau.co
m/
46-500 Kuneki Street,
Kaneohe, HI 96744
Page 220 of 294
Digital Literacy;
potential CAI
Oʻahu
Ke Kula
Kaiapuni O
Anuenue
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
anuenue.org
/
2528 10th Avenue,
Honolulu, HI 96816
Oʻahu Keolu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://keolu
elementary.k
12.hi.us/
1416 Keolu Drive, Kailua, HI
96734
Oʻahu Keoneula
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://keon
eula.k12.hi.u
s/
91-970 Kaileolea Drive, Ewa
Beach, HI 96706
Oʻahu KEY Project Non-profit
Device
Availability;
Broadband
Availability
x x x ◾x
The KEY project
supports the
cultural,
environmental,
social, economic,
and recreational
wellbeing of the
Kualoa community.
They provide
programs for the
youth and kupuna
https://www.
keyproject.or
g/
47-200 Waihee Road
Kaneohe, HI 96744
Page 221 of 294
including a living
library with
community stories
and a computer lab
in their community
center. They support
digital training that
is less focused on
workforce
development and
more on social,
cultural, and
recreational
purposes.
Oʻahu King
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
king.k12.hi.u
s/
46-155 Kamehameha
Highway, Kaneohe, HI
96744
Oʻahu Kipapa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
kipapaeleme
ntary.org/
95-076 Kipapa Drive,
Mililani, HI 96789
Oʻahu Koko Head
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://sites.
google.com/
k12.hi.us/kok
oheadschool
/home
189 Lunalilo Home Road,
Honolulu, HI 96825
Page 222 of 294
Oʻahu Kōkua Kalihi
Valley
Health
Center;
Non-profit
Online
Accessibility &
Inclusivity
x x x x x x
Federally qualified
health center and
nonprofit with the
mission to advance
health and
abundance in the
valley. They also
help with economic
assistance including
access to online
resources. Theyʻve
also piloted a virtual
exercise program for
kupuna.
https://www.
kkv.net/
2239 N School Street
Honolulu, HI 96819
Oʻahu Kuhio
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
kuhioschool.
k12.hi.us/
2759 South King Street,
Honolulu, HI 96826
Oʻahu Laie Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.l
aie.k12.hi.us/
55-109 Kulanui Street, Laie,
HI 96762
Oʻahu Lanakila
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://sites.
google.com/
k12.hi.us/lan
akila/home
717 North Kuakini Street,
Honolulu, HI 96817
Page 223 of 294
Oʻahu Lanikai
Elementary PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://kaoha
oschool.org/
140 Alala Road, Kailua, HI
96734
Oʻahu Lehua
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.l
ehua.k12.hi.u
s/
791 Lehua Avenue, Pearl
City, HI 96782
Oʻahu Leihoku
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://sites.
google.com/
k12.hi.us/leih
okuelementa
ry/home
86-285 Leihoku Street,
Waianae, HI 96792
Oʻahu Leilehua High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.l
eilehua.k12.h
i.us/
1515 California Avenue,
Wahiawa, HI 96786
Oʻahu
Library for the
Blind and Print
Disabled
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
https://www.l
ibrarieshawai
i.org/lbpd/
402 Kapahulu Avenue,
Honolulu, HI 96815, United
States
Page 224 of 294
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Oʻahu Liholiho
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://liholih
o.k12.hi.us/
3430 Maunaloa Avenue,
Honolulu, HI 96816
Oʻahu Likelike
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.l
ikelike.k12.hi
.us/
1618 Palama Street,
Honolulu, HI 96817
Oʻahu Liliha Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
1515 Liliha St, Honolulu, HI
96817, United States
Page 225 of 294
Oʻahu Linapuni
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
TBD 1434 Linapuni Street,
Honolulu, HI 96819
Oʻahu Lincoln
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://les.lin
coln.k12.hi.u
s/
615 Auwaiolimu Street,
Honolulu, HI 96813
Oʻahu Lunalilo
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.l
unalilo.k12.hi
.us/
810 Pumehana Street,
Honolulu, HI 96826
Oʻahu Maemae
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
maemaescho
ol.com/
319 Wyllie Street, Honolulu,
HI 96817
Oʻahu Maili
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://sites.
google.com/
maili.k12.hi.u
s/maili-eleme
ntary/
87-360 Kulaaupuni Street,
Waianae, HI 96792
Page 226 of 294
Oʻahu Makaha
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://sites.
google.com/
k12.hi.us/ma
kaha/home
84-200 Ala Naauao Place,
Waianae, HI 96792
Oʻahu Makakilo
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
makakiloele
mentary.k12.
hi.us/
92-675 Anipeahi Street,
Kapolei, HI 96707
Oʻahu Makalapa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
makalapael.o
rg/
4435 Salt Lake Blvd.,
Honolulu, HI 96818
Oʻahu Malama Honua
PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
malamahonu
apcs.org/
41-054 Ehukai Street,
Waimanalo, HI 96795
Oʻahu Manana
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
manana.k12.
hi.us/
1147 Kumano Street, Pearl
City, HI 96782
Page 227 of 294
Oʻahu Manoa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
manoaschool
.com/
3155 Manoa Road,
Honolulu, HI 96822
Oʻahu Manoa Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
2716 Woodlawn Dr,
Honolulu, HI 96822, United
States
Oʻahu Mauka Lani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
maukalani.k1
2.hi.us/
92-1300 Panana Street,
Kapolei, HI 96707
Oʻahu Maunawili
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
maunawili.k1
2.hi.us/
1465 Ulupii Street, Kailua, HI
96734
Page 228 of 294
Oʻahu McCully-Moiliili
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
2211 S King St, Honolulu, HI
96826, United States
Oʻahu McKinley High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
mckinley.k12
.hi.us/
1039 South King Street,
Honolulu, HI 96814
Oʻahu Mililani High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
mililanihs.org
/
95-1200 Meheula Parkway,
Mililani, HI 96789
Oʻahu Mililani Ike
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
milike.k12.hi.
us/
95-1330 Lehiwa Drive,
Mililani, HI 96789
Page 229 of 294
Oʻahu Mililani Mauka
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
milmauka.k1
2.hi.us/
95-1111 Makaikai Street,
Mililani, HI 96789
Oʻahu Mililani Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://sites.
google.com/
mililanimiddl
e.k12.hi.us/m
ms/home
95-1140 Lehiwa Drive,
Mililani, HI 96789
Oʻahu Mililani Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
95-450 Makaimoimo St,
Mililani, HI 96789, United
States
Oʻahu Mililani Uka
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
mililaniuka.or
g/
94-380 Kuahelani Avenue,
Mililani, HI 96789
Page 230 of 294
Oʻahu Mililani Waena
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
mililaniwaena
.org/
95-502 Kipapa Drive,
Mililani, HI 96789
Oʻahu Moanalua
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
moanaluaele
mentary.org/
1337 Mahiole Street,
Honolulu, HI 96819
Oʻahu Moanalua High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
moanaluahs.
org/
2825 Ala Ilima Street,
Honolulu, HI 96818
Oʻahu Moanalua
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
moanaluami
ddle.org/
1289 Mahiole Street,
Honolulu, HI 96819
Oʻahu Mohala Mai
Housing
Provider
Broadband
Availability;
Device
Availability;
Digital Navigator
◾x ◾x x x
Affordable housing
for women coming
out of incarceration.
Apartments
equipped with free
Wi-Fi. Access to a
shared laptop is
1936 Citron Street
Honolulu, HI 96826
Page 231 of 294
provided. Facility
manager functions
as a digital
navigator.
Oʻahu Mokapu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://moka
pu.k12.hi.us/
1193 Mokapu Blvd. KMCB
Bldg., Kailua, HI 96734
Oʻahu Mokulele
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://mokul
ele.k12.hi.us/
250 Aupaka Street,
Honolulu, HI 96818
Oʻahu Momilani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
momilani.k12
.hi.us/
2130 Hookiekie Street, Pearl
City, HI 96782
Oʻahu
Myron B.
Thompson
Academy
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
mbta.me/
1040 Richards St. Ste. 220,
Honolulu, HI 96813
Oʻahu Nanaikapono
Elementary Public School
Broadband
Availability;
Device
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://sites.
google.com/
89-153 Mano Avenue,
Waianae, HI 96792
Page 232 of 294
Availability;
Digital Literacy;
potential CAI
k12.hi.us/np
ono/home/
Oʻahu Nanakuli
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://nes.n
wcomplex.or
g/
89-778 Haleakala Avenue,
Waianae, HI 96792
Oʻahu
Nanakuli High
and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://www.
nanakuligold
enhawks.org/
89-980 Nanakuli Avenue,
Waianae, HI 96792
Oʻahu Nanakuli Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
89-070 Farrington Highway,
Waianae, HI 96792, United
States
Oʻahu Nimitz
Elementary Public School
Broadband
Availability;
Device
Availability;
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://sites.
google.com/
k12.hi.us/nim
520 Main Street, Honolulu,
HI 96818
Page 233 of 294
Digital Literacy;
potential CAI
itzeshawaii/h
ome
Oʻahu Niu Valley
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://niuval
leymiddle.or
g/
310 Halemaumau Street,
Honolulu, HI 96821
Oʻahu Noelani
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
nes.k12.hi.us
/
2655 Woodlawn Drive,
Honolulu, HI 96822
Oʻahu Nuuanu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
nuuanu.k12.
hi.us/
3055 Puiwa Lane, Honolulu,
HI 96817
Oʻahu
Oʻahu
Community
Correctional
Center
State Agency
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾◾◾◾◾◾◾◾◾
OCCC is the largest
jail facility in the
State of Hawaii. The
950-bed facility
houses pre-trial
detainees. In
addition to jail
functions, provides
reintegration
programming for
male-sentenced
https://dps.h
awaii.gov/ab
out/divisions/
corrections/o
ccc/
2199 Kamehameha Highway
Honolulu HI 96819
Page 234 of 294
felons. iPads
available for inmates
to communicate
with family. OCCC
also manages and
operates the
Laumaka Work
Furlough Center for
inmates actively
seeking
employment or
working in the
community.
Oʻahu Oʻahu Digital
Equity Coalition
County
Initiative
Broadband
Availability &
Affordability;
Device
Availability;
Digital
Navigators;
Online Privacy &
Cybersecurity;
Digital LIteracy;
Device Availability
& Affordability
◾◾◾◾◾◾◾◾◾
A coalition of Oʻahu
partners who strive
to bridge the digital
divide within the
community, creating
an island-wide
network of of
partners committed
to achieving digital
equity within the
lāhui (community).
Oʻahu
Ōlelo
Community
Media Non-profit
Broadband
Availability;
Digital Literacy;
potential CAI
◾◾◾◾◾◾◾◾◾
Public, Educational,
and Governmental
(PEG) access
non-profit
organization that
provides an avenue
to create and
https://olelo.o
rg/
1122 Mapunapuna St
Honolulu, HI 96819 Also 6
media centers and hubs
across Oʻahu
Page 235 of 294
cableast community
access, educational,
and governmental
video content on
cable TV. Offers
workshops to
advance digital
literacy skills in
video production.
Also disseminates
information through
newsletter. Potential
CAI
Oʻahu Olomana
School Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
olomanascho
olhi.k12.hi.us
/
42-522 Kalanianaole
Highway, Kailua, HI 96734
Oʻahu Palama
Settlement Non-profit Digital Literacy ◾x x ◾x
Classes for youths in
coding, animation,
storytelling,
robotics, graphic
design. Classes for
adults in basic
digital literacy.
https://www.
palamasettle
ment.org/
810 N Vineyard Boulevard
Honolulu, HI 96817
Oʻahu Palisades
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
palisades.k1
2.hi.us/
2306 Auhuhu Street, Pearl
City, HI 96782
Page 236 of 294
Oʻahu Palolo
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
paloloeleme
ntary.k12.hi.u
s/
2106 10th Avenue,
Honolulu, HI 96816
Oʻahu Parker
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://benja
minparkersch
ool.weebly.c
om/
45-259 Waikalua Road,
Kaneohe, HI 96744
Oʻahu Pauoa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://pauo
a.k12.hi.us/
2301 Pauoa Road, Honolulu,
HI 96813
Oʻahu Pearl City
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
pearlcity-es.o
rg/
1090 Waimano Home Road,
Pearl City, HI 96782
Oʻahu Pearl City High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
pchs.k12.hi.u
s/
2100 Hookiekie Street, Pearl
City, HI 96782
Page 237 of 294
Oʻahu
Pearl City
Highlands
Elementary
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
pches.org/
1419 Waimano Home Road,
Pearl City, HI 96782
Oʻahu Pearl City Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
1138 Waimano Home Rd,
Pearl City, HI 96782, United
States
Oʻahu Pearl Harbor
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
pearlharborel
ementary.org
/
1 Moanalua Ridge,
Honolulu, HI 96818
Oʻahu Pearl Harbor Kai
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
pearlharbork
ai.org/
1 C Avenue, Honolulu, HI
96818
Page 238 of 294
Oʻahu Pearl Ridge
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
pearlrid.k12.
hi.us/
98-940 Moanalua Road,
Aiea, HI 96701
Oʻahu Pohakea
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Campbell-Kapolei
complex area.
https://www.
pohakea.k12.
hi.us/
91-750 Fort Weaver Road,
Ewa Beach, HI 96706
Oʻahu Pope
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
pope.k12.hi.
us/
41-133 Huli Street,
Waimanalo, HI 96795
Oʻahu Puohala
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://puoh
alaschool.we
ebly.com/
45-233 Kulauli Street,
Kaneohe, HI 96744
Oʻahu Puuhale
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
puuhalescho
ol.com/
345 Puuhale Road,
Honolulu, HI 96819
Page 239 of 294
Oʻahu Radford High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.r
adfordhs.org
/
4361 Salt Lake Blvd.,
Honolulu, HI 96818
Oʻahu Red Hill
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.r
edhillelemen
tary.org/
1265 Ala Kula Place,
Honolulu, HI 96819
Oʻahu
Residential
Youth Services
&
Empowerment -
RYSE Connects!
Non-profit
Broadband
Availability;
Device
Availability;
Digital Navigators
◾
Provides youth who
are exiting
homelessness with
hosusing, on-site
GED training,
support re-enrolling
in high school,
driver’s license help,
college application
support, peer
outreach, and
financial literacy,
and vital social
supports including
positive adult
influences. Access
Center at Kawailoa
provides hot
showers, laundry
facilities, hot meals,
https://www.r
ysehawaii.or
g/
42-470 Kalanianaʻole
Highway Bldg 6
Kailua, HI 96734
Page 240 of 294
food pantry, WiFi,
hygiene and toiletry
supplies, clothing,
and other products.
Oʻahu Roosevelt High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.r
oosevelthigh
.org/
1120 Nehoa Street,
Honolulu, HI 96822
Oʻahu Royal School Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.r
oyalschoolk5
.org/
1519 Queen Emma Street,
Honolulu, HI 96813
Oʻahu Salt Lake
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
saltlakeesha
waii.org/
1131 Ala Lilikoi Street,
Honolulu, HI 96818
Oʻahu
Salt
Lake-Moanalua
Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
https://www.l
ibrarieshawai
i.org/
3225 Salt Lake Blvd,
Honolulu, HI 96818, United
States
Page 241 of 294
for the digital
literacy skills they
need to be
successful.
Oʻahu Scott
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
alvahscott.or
g/
98-1230 Moanalua Road,
Aiea, HI 96701
Oʻahu SEEQS PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
seeqs.org/
845 22nd Ave., Honolulu, HI
96816
Oʻahu Shafter
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
shaftereleme
ntary.com/
2 Fort Shafter, Honolulu, HI
96819
Oʻahu Signs of Self Non-profit
Device Availability
& Affordability;
Digital Literacy;
Digital Navigators
x x ◾
Independent living
skills training,
information,
referrals, assistive
technology, peer
advice, and
pre-employment
skills for people who
are deaf,
http://www.si
gnsofself.org
/html/our_se
rvices.html
1953 South Beretania Street,
Suite 5B
Honolulu, HI 96826
Page 242 of 294
hard-of-hearing, or
deaf-blind.
Oʻahu Solomon
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
solomonele
mentary.org/
2875 Waianae Uka Avenue,
Wahiawa, HI 96786
Oʻahu SOUL Law Firm Private Advocacy &
Outreach
Legal
Empowerment Law
Firm, focused on
working to end
violence against
women and girls,
building community
with uncommon
allies, elevating the
voices of those who
have been silenced,
and enhancing
service provision to
underserved
communities.
https://www.
soul.law/opti
n165699658
4027165784
2587117
Page 243 of 294
Oʻahu
State
Department of
Vocational
Rehabilitation -
Hoʻopono
Services for the
Blind
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Comprehensive and
specialized services
that meet the varied
needs of persons
who are blind, both
deaf and blind, or
visually impaired.
The Ho’opono
Computer and
Assistive Technology
Class is a classroom
laboratory where
students learn how
to use computers to
do word processing,
email, browse the
Internet, scan, and
read paper
documents using
specialized software.
Students learn
about how to use
recorders, cell
phones, note takers
and other devices
that help with
personal
organization,
communication and
taking notes.
https://huma
nservices.ha
waii.gov/vr/h
oopono/abo
ut/
1901 Bachelot Street
Honolulu, HI 96817
Page 244 of 294
Oʻahu
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Oʻahu Branch
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
600 Kapiolani Blvd, #305
Honolulu, HI 96813
Oʻahu
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Oʻahu Branch -
Deaf Services
Section
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
600 Kapiolani Blvd. #306
Honolulu, HI 96813
Page 245 of 294
Oʻahu
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Oʻahu Branch -
Kapolei Section
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
601 Kamokila Blvd., Rm 515
Kapolei, HI 96706
Oʻahu Stevenson
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.r
lsms.k12.hi.u
s/
1202 Prospect Street,
Honolulu, HI 96822
Oʻahu Sunset Beach
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
sunset.k12.hi
.us/
59-360 Kamehameha
Highway, Haleiwa, HI 96712
Page 246 of 294
Oʻahu TRUE Initiative Non-profit
Device
Availability;
Digital Literacy
x x x
E-Sports + tech lab
at Waipahu Public
Library will
introduce Hawaiʻi’s
first
community-based,
competitive high
school esports team
with a dedicated
coach to compete
locally against other
gaming teams.
Community
members can learn
and earn a
certification in
foundational
software game
development and
coding. The Lab will
also serve as a
resource for the
community. Content
is available free of
charge for library
members.true.hec.org
Oʻahu University
Laboratory Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://www.
universitylab
oratoryschoo
l.org/
1776 University Avenue UHS
Bldg 3 #121, Honolulu, HI
96822
Page 247 of 294
Oʻahu Voyager PCS Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://voyag
erschool.com
/splash/
2428 Wilder Avenue,
Honolulu, HI 96822
Oʻahu Wahiawa
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
wahiawaelem
entary.org/
1402 Glen Avenue,
Wahiawa, HI 96786
Oʻahu Wahiawa
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
wahiawamid
dle.com/
275 Rose Street, Wahiawa,
HI 96786
Oʻahu Wahiawa Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
820 California Ave,
Wahiawa, HI 96786, United
States
Page 248 of 294
Oʻahu Waiahole
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Castle-Kahuku
complex area.
https://www.
waiahole.org
/
48-215 Waiahole Valley
Road, Kaneohe, HI 96744
Oʻahu Waialae
Elementary PCS
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
waialae.edu/
1045 19th Avenue,
Honolulu, HI 96816
Oʻahu Waialua
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
waialuae.k12
.hi.us/
67-020 Waialua Beach Road,
Waialua, HI 96791
Oʻahu
Waialua High
and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
whis.k12.hi.u
s/
67-160 Farrington Highway,
Waialua, HI 96791
Oʻahu Waialua Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
https://www.l
ibrarieshawai
i.org/
67-068 Kealohanui St,
Waialua, HI 96791, United
States
Page 249 of 294
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Oʻahu Waianae
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://sites.
google.com/
waianaeelem
.k12.hi.us/we
s
85-220 McArthur Street,
Waianae, HI 96792
Oʻahu Waianae High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://www.
kaleoowaian
ae.com/
85-251 Farrington Highway,
Waianae, HI 96792
Oʻahu Waianae
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Nanakuli-Waianae
complex area.
https://www.j
rseariders.or
g/
85-626 Farrington Highway,
Waianae, HI 96792
Oʻahu Waianae Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
https://www.l
ibrarieshawai
i.org/
85-625 Farrington Hwy, Wai
ªanae, HI 96792, United
States
Page 250 of 294
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
Oʻahu Waiau
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
waiauelemen
tary.org/
98-450 Hookanike Street,
Pearl City, HI 96782
Oʻahu
Waiʻanae Coast
Comprehensive
Health Center
Health
Center
Device
Availability;
Broadband
Availability;
Digital Literacy;
Telehealth
◾◾x x x x x ◾◾
Provides access to
computers and the
Internet and helps
people including
kupuna develop the
skills to use them.
WCCHC helps to
ensure that
everyone has the
opportunity to
benefit from digital
technologies. Offer
telehealth services;
set up kiosks in
locations like Ewa
and Tamura Grocery
Stores, ensuring
healthcare access
even without
high-speed Internet.
https://www.
wcchc.com/
86-260 Farrington Highway
Waianae, HI 96792
Page 251 of 294
Oʻahu
Waiʻanae Coast
Comprehensive
Health Center -
Elepaio Social
Services
Non-profit
Device
Affordability;
Broadband
Affordability;
Digital Navigator;
Outreach and
Awareness
◾◾x x x x x ◾◾
A grant awardee of
the FCC's ACP
Outreach Grant
Program, works to
promote Affordable
Connectivity and
bridge the
broadband
affordability gap in
underserved
communities.
Conducts outreach
and awareness
programs to
educate individuals
about the ACP and
provides
one-on-one
assistance to
individuals, helping
them sign up for
free Internet
services.
https://www.
wcchc.com/
86-260 Farrington Highway
Waianae, HI 96792
Oʻahu
Waiʻanae
Economic
Development
Council
◾x x x x x x ◾◾
Works to expand
economic
opportunities for
Native Hawaiʻians
and Wai'anae Coast
residents.
https://voice
sofwaianae.c
om/
Page 252 of 294
Oʻahu Waiʻanae Moku
Navigators Non-profit ◾x x x x x x ◾◾
501(c)(3) community
development
corporation started
by the Waianae
Economic
Development
Council (WEDC), to
serve the
community from
Kahe to Ka`ena, also
known as the
Waianae Moku
https://voice
sofwaianae.c
om/
Oʻahu Waikele
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
waikelees.or
g/
94-1035 Kukula Street,
Waipahu, HI 96797
Oʻahu Waikiki
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
https://www.
waikikischool
.org/
3710 Leahi Avenue,
Honolulu, HI 96815
Oʻahu Waikiki-Kapahul
u Public Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
https://www.l
ibrarieshawai
i.org/
400 Kapahulu Ave,
Honolulu, HI 96815, United
States
Page 253 of 294
for the digital
literacy skills they
need to be
successful.
Oʻahu Waimalu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
waimaluelem
entary.org/
98-825 Moanalua Road,
Aiea, HI 96701
Oʻahu
Waimanalo
Elementary and
Intermediate
Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kailua-Kalaheo
complex area.
https://www.
waimanalosc
hool.org/
41-1330 Kalanianaole
Highway, Waimanalo, HI
96795
Oʻahu Waimanalo
Health Center
Health
Center ◾x x x x ◾x ◾◾
Rooted in Native
Hawaiʻian values
and devoted to
improving the
health and wellness
of all people,
regardless of ability
to pay, by providing
comprehensive
primary and
preventive health
care services of the
highest quality.
https://waim
analohealth.
org/
41-1295 Kalanianaʻole
Highway
Waimānalo, HI 96795
Page 254 of 294
Oʻahu
Waimanalo
Public and
School Library
Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
41-1320 Kalanianaole Hwy,
Waimanalo, HI 96795,
United States
Oʻahu
Waipahu
Community
School for
Adults -
Wahiawa
Campus
State Agency Digital Literacy ◾◾◾◾◾◾◾◾◾
WCSA is part of the
Department of
Education and offers
basic skill
development and
digital literacy
classes for
individuals in the
community to gain
digital literacy skills
to function in
society and in the
workplace.
Additional class
locations and
information are
available on the
WCSA website.
https://www.
wcsahawaii.o
rg/
1515 California Ave A,
Wahiawa, HI 96786
Page 255 of 294
Oʻahu
Waipahu
Community
School for
Adults -
Waipahu
Campus
State Agency Digital Literacy ◾◾◾◾◾◾◾◾◾
WCSA is part of the
Department of
Education and offers
basic skill
development and
digital literacy
classes for
individuals in the
community to gain
digital literacy skills
to function in
society and in the
workplace.
Additional class
locations and
information are
available on the
WCSA website.
https://www.
wcsahawaii.o
rg/
94-1211 Farrington Highway
Waipahu, HI 96797
Oʻahu
Waipahu
Community
School for
Adults -
Windward
Campus
State Agency Digital Literacy ◾◾◾◾◾◾◾◾◾
WCSA is part of the
Department of
Education and offers
basic skill
development and
digital literacy
classes for
individuals in the
community to gain
digital literacy skills
to function in
society and in the
workplace.
Additional class
locations and
https://www.
wcsahawaii.o
rg/
730 Iliaina Street, Kailua, HI
96734
Page 256 of 294
information are
available on the
WCSA website.
Oʻahu Waipahu
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
waipahuelem
.k12.hi.us/
94-465 Waipahu Street,
Waipahu, HI 96797
Oʻahu Waipahu High Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
waipahuhigh.
org/
94-1211 Farrington
Highway, Waipahu, HI
96797
Oʻahu
Waipahu High
School
Wayfinder
Group
School Digital Literacy x ◾◾◾x
Summer program
for English
Language teachers
and students to gain
skills to navigate in
an online
environment
https://theca
netassel.org/
732/news/wa
ipahu-wayfin
ders-multilin
gual-tech-su
pport-breaks
-language-ba
rriers-for-onli
ne-learners/
94-1211 Farrington Highway
Waipahu, HI 96797
Oʻahu Waipahu
Intermediate Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Pearl
City-Waipahu
complex area.
https://www.
waipahuinter
mediate.org/
94-445 Farrington Highway,
Waipahu, HI 96797
Page 257 of 294
Oʻahu Waipahu Public
Library Public Library
Broadband
Availability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
One of the 51
branches of the
Hawaiʻi State Public
Library System.
Offers connectivity
to devices and the
Internet and
opportunities
for the digital
literacy skills they
need to be
successful.
https://www.l
ibrarieshawai
i.org/
94-275 Mokuola St,
Waipahu, HI 96797, United
States
Oʻahu Washington
Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Kaimuki-McKinley-R
oosevelt complex
area.
https://washi
ngtonmiddle
school.org/
1633 South King Street,
Honolulu, HI 96826
Oʻahu Webling
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the Aiea
Moanalua-Radford
complex area.
https://www.
weblingpueo
.org/
99-370 Paihi Street, Aiea, HI
96701
Oʻahu Wheeler
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://www.
wheeler.k12.
hi.us/
1 Wheeler Army Air Field,
Wahiawa, HI 968000000
Page 258 of 294
Oʻahu Wheeler Middle Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Leilehua-Mililani-Wai
alua complex area.
https://wheel
ermiddle.co
m/
2 Wheeler Army Air Field,
Wahiawa, HI 968000000
Oʻahu Wilson
Elementary Public School
Broadband
Availability;
Device
Availability;
Digital Literacy;
potential CAI
◾x x x x
Serves the
Farrington-Kaiser-Ka
lani complex area.
\4945 Kilauea Avenue,
Honolulu, HI 96816
Oʻahu
Women's
Community
Correctional
Center -
GTL/Viapath
Correctional
Facility Device Availability x ◾x x x x x
Provides access to
tablets, allows for
for video visit from
home, visit now on
demand, messages
(all facilities), photo
sharing
https://dps.h
awaii.gov/wc
cc/
42-477 Kalanianaʻole
Highway
Kailua, HI 96734
Oʻahu, Kaua'i,
Maui
Pacific Gateway
Center Non-profit
Multilingual
Workforce
Development
x x x
Assists and
empowers
immigrants,
refugees, and low
income residents to
achieve self
sufficiency. They
assist with
translation,
microloans,
workforce
development,
education services,
https://www.
pacificgatew
aycenter.org/
723 Umi Street
Honolulu, HI 96819
Page 259 of 294
and
entrepreneurship.
Oʻahu; online
Olelo
Community
Media
Non-profit Digital Literacy x x x x x x x
Advanced (coding,
website/graphic
design, video
editing), We do
digital training but
not focused on
workforce
preparedness, We
provide tech visits,
Basic Media
Production courses,
Mentorship, and
media packages
https://olelo.
org/
2705 Kaimuki Avenue
Honolulu, HI 96816
Statewide ‘Auamo
Collaborative Non-profit
Broadband
Availability &
Affordability,
Device Availability
x x x x ◾
Helps connect
minorities and
underrepresented
communities with
resources such as
free technlogy
education as well as
donating and
refurbishing
computers.
https://www.
auamocollab
orative.org/
407 Kaumana Drive
Hilo, HI 96720
Statewide
AARP Hawaiʻi of
the value of the
Internet and
connected
devices
Non-profit
Digital Literacy;
Online Privacy &
Cybersecurity;
Outreach &
Awareness
◾◾x ◾x ◾◾x
Hosts webinars and
virtual classes in
digital literacy and
cybersecurity in
partnership with
Senior Planet;
publishes articles
https://states
.aarp.org/ha
waii/
1001 Bishop Street, Suite
625
Honolulu, HI 96813
Page 260 of 294
informing people
about digital
awareness,
including the
Hawaiʻi Digital
Inclusion Roadmap
to improve access to
technology for
Hawaiʻi's kūpuna.
Statewide
Affordable
Connectivity
Program
Federal
Broadband
Affordability,
Device
Affordability
◾◾◾◾◾◾◾◾◾
Financial support for
monthly service for
low-income
households $30 per
month; $70 per
month for Hawaiʻian
Homestead
residents. Financial
support for device
purchase, $100
https://www.f
cc.gov/acp n/a
Statewide Aloha Care Non-profit
Telehealth;
Outreach and
Awareness
◾◾◾◾◾◾◾◾◾
AlohaCare is a
community-led,
non-profit health
plan founded in
1994 by Hawai`i’s
community health
centers and is the
only health plan
solely dedicated to
serving those
eligible for Hawai`i's
QUEST Integration
https://www.
alohacare.or
g/
Page 261 of 294
(Medicaid) and
Medicare program.
Statewide
Aloha
Independent
Living
TeleConnect
Program
Non-profit
Broadband
Affordability and
Availability,
Digital Literacy,
Online
Accessibility,
Device Availability
& Affordability,
Digital Navigator
x x x ◾x x ◾x
Personalized
adaptive devices,
software,
accessories, Internet
connectivity (via
assistance with ACP
enrollment and
monthly payments)
and digital literacy
training and support
provided to people
with disabilities at
no cost to the
consumer.
https://alohai
lhawaii.org/ai
lhs-teleconne
ct-program/
94-909 Kau'olu Place
Waipahu, HI 96797
Statewide Aloha United
Way Non-profit Outreach and
Awareness ◾◾◾◾◾◾◾◾◾
Publishes the ALICE
Report (Asset
Limited Income
Constrained
Employed). Created
the 211 Statewide
Resource Hotline
statewide service
that is regularly
updated and
directly connects
people with more
than 4,000
resources online and
by phone, text, or
email, the most
https://www.
auw.org/abo
ut-auw
200 N Vineyard Boulevard,
#700
Honolulu, HI 96817
Page 262 of 294
comprehensive
database of its kind
in the state.
Statewide
Lead for
America:
American
Connection
Corps
Fellowship
Program
(Americorps)
Non-profit
Broadband
Affordability and
Availability,
Digital Literacy,
Online
Accessibility,
Device Availability
& Affordability,
Digital Navigator
◾◾◾◾◾◾◾◾◾
Bridging the digital
divide is a core
campaign of the
American
Connection Corps
and is an issue that
unites all ACC
Members as they
serve across fields
related to Economic
Opportunity, Health
and Social Capital,
and Agriculture and
Natural Resources.
Through ACC’s
training intensives
and national
support network,
members are
equipped with the
tools to understand
how they can
channel these
resources, and many
more, to their local
communities.
https://www.
americancon
nectioncorps
.org/
100 S Market Street, Suite
2C Wichita KS 67202
Page 263 of 294
Statewide American Job
Centers
Federal
(WIOA)
Broadband
Availability;
Device Availability
& Affordability;
Digital Navigator
x x ◾x x x
A collaborative
workforce
development
system. Increase
participant access
and performance
outcomes and
encourage job
seeker skill
improvement.
Services provided at
no charge: public
computer access for
HireNet registration
and resume
updates;
employment
counselors; support
services and training
for qualified
participants; job
fairs, informational
sessions, resource
and outreach events
https://labor.
hawaii.gov/w
dc/american-
job-centers/
680 Iwilei Road, #700
Honolulu, HI 96817
Statewide Catholic
Charities Non-profit
Broadband
Availability,
Device
Availability,
Digital Literacy
x ◾◾x x x x ◾x
Partners with various
organizations to
offer digital equity
services including a
Computer Lending
Library where
seniors have access
to borrow devices
https://www.
catholiccharit
ieshawaii.org
/
1822 Keeaumoku Street
Honolulu, HI 96822
Page 264 of 294
like computers and
laptops.
Statewide Chaminade
University
Higher
Education
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
◾◾◾◾◾◾◾◾◾
HPU offers 25
undergraduate
(majors and minors)
and graduate
degree programs,
and certifications
obtained through
both in-person and
online courses. The
array of programs
support residents
pursuing career
pathways that
require digital
readiness.
https://chami
nade.edu/
3140 Waialae Avenue
Honolulu HI 96816
Statewide
Department of
Human Services
(DHS), SNAP
State Agency
Online
Accessibility &
Inclusivity
◾x x x x x x x x
The Supplemental
Nutrition Assistance
Program (SNAP) is
administered
through DHS
Benefit,
Employment, &
Support Services
Division. This
program provides
supplemental funds
for sustenance. It is
processed on a
digital platform with
several options for
https://huma
nservices.ha
waii.gov/bes
sd/snap/
1485 Linapuni Street, #122
Honolulu, HI 96819
Processing centers and
First-To-Work Units:
https://humanservices.hawai
i.gov/blog/processing-cente
rs-and-first-to-work-units/
Page 265 of 294
enrollment and
available assistance
when needed.
Statewide Department of
Public Safety
State Agency
Online
Accessibility &
Inclusivity
◾◾
The Department of
Public Safety aims
to uphold justice
and public safety.
Their Statewide
Victim and
Notification Systems
utilizes digital
device systems to
provide critical
updates to Hawaiʻi's
citizens.
https://dps.h
awaii.gov/wc
cc/
1177 Alakea Street
Honolulu, HI 96813
Statewide
Digital
Readiness
Hawaiʻi
Non-profit
Device Availability
& Affordability;
Digital Literacy
◾◾x ◾x
Free in-person
digital literacy
classes for
beginners.
https://digita
lreadyhawaii.
org/
Statewide Executive Office
on Aging
State Agency
Information
Access and
Digital Support
x ◾x x x x x
The Office on Aging
supports the
wellbeing of elderly
individuals in several
ways including
insurance
assistance,
information access,
legal assistance, and
case management,
among others. They
also provide federal
funding to partner
https://healt
h.hawaii.gov/
eoa/
250 South Hotel Street,
Suite 406
Honolulu, HI 96813
Page 266 of 294
agencies for support
services that has
included digital
literacy training
historically.
Statewide FCC Lifeline Federal Broadband
Affordability ◾◾x x x x x x x
Financial support for
monthly phone or
Internet service, $10
for low-income
households
https://www.f
cc.gov/gener
al/lifeline-pro
gram-low-inc
ome-consum
ers
Statewide GenCyber
Hawaiʻi Non-profit Digital Literacy;
Cybersecurity x x x x
Summer
cybersecurity camp
experiences for
students and
teachers to help all
students understand
correct and safe
on-line behavior,
increase diversity
and interest in
cybersecurity and
careers in the
cybersecurity
workforce of the
Nation, and improve
teaching methods
for delivering
cybersecurity
content in K-12
computer science
curricula.
https://gency
ber-hi.org/
Page 267 of 294
Statewide Hawaiʻi
Broadband Hui
n/a
Advocacy;
Outreach and
Awareness
◾◾◾◾◾◾◾◾◾
Weekly forum of
individuals
representing
wireline and wireless
carriers, federal,
state and county
legislative and
administrative
leaders, local,
national, and
international
non-profits, public
and private schools,
universities, and
private businesses.
Hawaiʻi Broadband
and Digital Equity
Office and Hawaiʻi
Island Digital Equity
Coalition cohost the
meeting that
highlights
challenges, needs,
opportunities and
solutions affecting
the expansion of
broadband for the
wellbeing of
Hawaiʻi's residents
in all aspects of their
lives.
https://www.
broadbandh
ui.org/
Page 268 of 294
Statewide
Hawaiʻi
Coalition for
Immigrant
Rights
Coalition
Online Inclusivity
& Accessibility;
Digital Literacy
x x ◾◾
The Coalition
advocates for
multi-lingual
resources and
legislative action by
participating in bills
and providing
resources for
immigrants.
Provides
multi-lingual
translation and
access to Resources
https://www.
hicir.org/abo
ut
Statewide
Hawaiʻi
Department of
Education
State Agency
Broadband
Availability &
Affordability,
Digital Literacy,
Device Availability
& Affordability
◾◾◾◾◾◾◾◾◾
During the school
year, laptops and
hotspots provided
at no charge for
students and faculty
who do not have
access to these at
home. Digital
literacy resources
offered to those
who need support.
https://www.
hawaiipublics
chools.org/P
ages/Home.a
spx
Office of the Superintendent
P.O. Box 2360
Honolulu, HI 96804
Page 269 of 294
Statewide
Hawai`i
Disabilities and
Healthcare
Coalition Coalition
Online
Accessibility &
Inclusivity, Digital
Literacy
◾◾◾◾◾◾◾◾◾
HDHC is organized
and supported by
the Pacific
Disabilities Center
of the University of
Hawai`i, John A.
Burns School of
Medicine, the Aloha
Independent Living
Hawai`i, and the
Pacific Basin
Telehealth Resource
Center as core
members. Goal is to
improve the lives of
persons with
disabilities by
integrating
culturally-based,
community-engage
d and
technologically
innovative solutions.
https://pdc.j
absom.hawai
i.edu/
651 Ilalo Street, Suite 104
Honolulu HI 96813
Statewide Hawaiʻi Food
Bank Non-profit
Online
Accessibility &
Inclusivity
x x x x x x x x x
The food bank
strives to improve
food access
throughout Hawaiʻi
by utilizing digital
platforms and call
centers to connect
with families in
need.
https://hawai
ifoodbank.or
g/
2611 Kilihau Street
Honolulu, HI 96819
Page 270 of 294
Statewide Hawaiʻi Kids
CAN Non-profit
Broadband
Availability,
Digital Literacy
x x ◾x
Offers programs for
local keiki with the
digital skills to be
ready for the
workforce.
Partnering with
communities to
bring access to
Wi-Fi in places
where families either
cannot afford it, or
have no access to
the internet. Began
a Wi-Fi on Wheels
mobile bus pilot in
Waianae, working
with Molokaʻi to
outfit a school bus
and a community
hub, and beginning
efforts in West
Hawaiʻi Island.
https://hawai
ikidscan.org/
Page 271 of 294
Statewide Hawaiʻi Literacy Non-profit Digital Literacy ◾◾◾◾◾◾◾◾◾
Empowers Hawaiʻi’s
children and adults
with essential
reading, writing,
and lifelong learning
skills to strengthen
themselves, families
and communities.
Provides services to
over 4000
underserved youth
and adults,
especially the 1 in 6
adults with low
levels of literacy,
through proven
English Language
Learner classes,
Digital Literacy
classes, 1:1 Adult
Literacy tutoring,
and after-school and
weekend youth
literacy program
activities through
Bookmobiles and
Family Literacy
Libraries.
https://www.
hawaiiliteracy
.org/
245 N Kukui Street, #202
Honolulu, HI 96817
Page 272 of 294
Statewide Hawaiʻi Pacific
University
Higher
Education
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
◾◾◾◾◾◾◾◾◾
Through its
centralized urban
campus, HPU offers
undergraduate and
graduate degree
programs, and
certifications
obtained through
both in-person and
online courses. The
array of programs
support residents
pursuing career
pathways that
require digital
readiness.
https://www.
hpu.edu/ind
ex.html
1 Aloha Tower Drive
Honolulu HI 96813
Statewide
Hawaiʻi Primary
Care
Association
Non-profit
Telehealth;
Outreach and
Awareness
◾x x x x x x ◾x
This association is
working within the
health network to
improve access,
including telehealth.
www.hawaiip
ca.net
1003 Bishop Street
Pauahi Tower Suite 1810
Honolulu, HI 96813
Statewide Hawaiʻi Public
Health Institute
Health
Center
Kupuna Digital
Literacy &
Workforce
Development
x ◾x x x x x x
The Institute
provides dozens of
programs relating to
food access, covid
resources, drug-free
support, and
kupuna services,
among others. Their
Kupuna Digital
Inclusion Workgroup
provides digital
https://www.
hiphi.org/
707 Richards Street, Suite
300
Honolulu, HI 96813
Page 273 of 294
access and literacy
programs that are
age-friendly.
Statewide
Hawaiʻi Public
Housing
Authority
State Agency
Online
Accessibility &
Inclusivity
x x x x x x ◾x x
The Hawaiʻi Public
Housing Authority
provides equitable
access to housing.
They provide
substantial
multilingual
resources to
dismantle language
barriers. They have
upgraded their
online system to
allow access to
resources online.
www.hpha.ha
waii.gov
1002 North School Street
Honolulu, HI 96819
Statewide
Hawaiʻi State
Council on
Developmental
Disabilities
State Agency
Broadband
Availability &
Affordability;
Device Availability
& Affordability;
Digital Literacy;
Online Privacy &
Cybersecurity
x x x x ◾x x x x
Focuses on
supporting the
disability community
with Internet and
computer access,
referrals for job
coaching,
pre-recorded
training, and
referrals for
connectivity
training. They are
forming an
Association of
People Supporting
https://hiddc
ouncil.org/
Kamamalu Building, 1010
Richards Street Suite 122
Honolulu, HI 96813
Page 274 of 294
Employment First
chapter for Hawaiʻi
and they are almost
active statewide.
Statewide
Hawaiʻi State
Department of
Education -
Computer
Science
State Agency
Broadband
Availability &
Affordability;
Device Availability
& Affordability;
Digital Literacy
x x x x x x
A statewide
program that
supports public
school students
ages K-12. They
provide access to
computers and
Internet for students
as well as basic
entry-level and
intermediate skills
and software
training. They
conduct virtual and
in person training
with equipment
available for use in
class and at home.
https://www.
hawaiipublics
chools.org/T
eachingAndL
earning/Stud
entLearning/
CSforHI/Pag
es/default.as
px
Statewide
Hawaiʻi State
Department of
Health
State Agency
Broadband
Availability,
Digital Literacy
◾◾◾◾◾◾◾◾◾
Working on
developing digital
navigators and is
also seeking
provider
participation to
create a pathway for
Hawaiʻi to be more
digitally equitable.
https://healt
h.hawaii.gov/
1250 Punchbowl Street
Honolulu, HI 96813
Page 275 of 294
Statewide
Hawaiʻi State
Public Library
System - Hawaiʻi
Digital
Navigators
hotline
Public Library
Digital Literacy,
Digital Navigators
◾◾◾◾◾◾◾◾◾
Statewide hotlines
to reach digital
navigators open
Monday through
Saturday.
https://www.l
ibrarieshawai
i.org/hawaii-
digital-navig
ators/
Statewide
Hawaiʻi State
Public Library
System - Local
branches
Public Library
Broadband
Availability,
Digital Literacy,
Device
Availability,
Online
Accessibility
◾◾◾◾◾◾◾◾◾
The Hawaiʻi State
Public Library
System, with 51
branches on 6
islands, is the only
single statewide
library system in the
United States. The
mission of HSPLS is
to inspire curiosity
and create
opportunities for
everyone to read,
learn and connect.
Communities across
the state have
access to
computers,
broadband
connectivity, free
WIFI, and
opportunities to
learn digital literacy
skills through online
resources, and
upcoming in person
classes.
https://www.l
ibrarieshawai
i.org/
Page 276 of 294
Statewide
Hawaiʻi State
Public Library
System -
Workforce
Resiliency
Initiative
Public Library
Digital Literacy,
Digital Navigators
◾◾◾◾◾◾◾◾◾
In-person basic
computer
instruction and
digital literacy
training, connect to
online resources,
and upskill with
problem-solving
skills.
https://www.l
ibrarieshawai
i.org/
Statewide
Hawaiʻi
Technology
Academy
School Device Availability
& Affordability
x x x x
Public charter
school providing
financial, human
resource, and
community support
for those who are of
lower income and
unable to purchase
school materials.
Has a computer
loan program.
Conducts hybrid
learning.
https://hi.my
hta.org/
94-450 Mokuola Street,
#200
Waipahu, HI 96797
Statewide Hawaiʻi
UTelehealth Non-profit Digital Literacy ◾◾x x x x x ◾◾
Free Behavioral
Telehealth Services
appointments with a
psychologist,
psychiatrist, family
medicine specialist,
mental health
counselor, or
substance use
counselor for all
https://hawai
iutelehealth.
org/
651 Ilalo Street, MEB 224
Honolulu, HI 96813
Page 277 of 294
individuals in the
State of Hawaiʻi
through 2026.
Supported by the
University of Hawaiʻi
John A. Burns
School of Medicine
(JABSOM), and the
Hawaiʻi/Pacific Basin
Area Health
Education Center
(AHEC). Telepsych
visits for those who
are suffering from
stress, anxiety,
depression,
self-harm concerns,
or substance abuse
issues.
Statewide Hawaiʻian Hope Non-profit
Device Availability
& Affordability;
Digital Literacy
◾x x x
A technology-based
organization that
provides computers
to low-income
children. Their
philosophy is that
by providing these
computers, they are
able to provide
children and
students with the
education to
succeed. Program to
make available
http://www.h
awaiianhope.
org/
P. O. Box 17948
Honolulu, HI 96817
Page 278 of 294
refurbished laptops
to needy families.
Statewide Hawaiʻian
Telcom
Internet
Service
Provider
Broadband
Availability &
Affordability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
Internet and device
service provider.
Spectrum offers an
option to purchase
30 to 60 minutes of
Internet service for
$1.99. Download an
app, set a password,
and purchase
fractions of time.
(per Kauaʻi focus
group)
https://www.
hawaiiantel.c
om/
Statewide Hilopaʻa Non-profit
Device Availability
& Affordability;
Digital Literacy
◾◾
provides free aids
and services to
people with
disabilities to
communicate
effectively with us,
www.hilopaa.
org
Statewide
Hotel and
Restaurant
Industry
Employment &
Training Trust
Non-profit Digital Literacy;
Online Safety
x x
Provides digital
literacy classes for
job training: safely
browsing (searching
the Internet);
sending/receiving
email; and creating,
saving and printing
simple documents.
Entry-level (basic
skills and
software/hardware
http://www.h
ariett.com/
1035 University Avenue,
Suite 202
Honolulu, HI 96826
Page 279 of 294
introduction),
Intermediate
(Google suite,
commonly used
platforms).
Statewide Kamehameha
Schools Private
Broadband
Availability &
Affordability,
Device
Availability,
Digital Literacy
x ◾x x ◾
KS partners with the
Kuauli Digital
Opportunities
Initiative to provide
refurbished
computers to
families who need
devices and
advocates for state
legislation to
provide broadband
infrastructure to
underrepresented
communities.
https://www.
ksbe.edu/
1887 Makuakane Street
Honolulu, HI 96817
Statewide Kūpuna
Collective Coalition Digital Literacy ◾
Digital literacy train
the trainer program
to develop a cadre
of digital navigators
to support kupuna
https://www.
hiphi.org/ku
puna/
707 Richards Street, Suite
300
Honolulu, HI 96813
Statewide Lanakila Pacific Non-profit
Device
Availability,
Digital Literacy
x ◾◾◾x x
Offers digital
literacy classes
developed
specifically for
seniors. Provides
training for seniors
and individuals with
disabilities on how
https://www.l
anakilapacific
.org/
1809 Bachelot Street
Honolulu, HI 96817
Page 280 of 294
to use devices
and/or applications
tailored to
participants'
learning styles.
Statewide
Maui Economic
Opportunity,
Inc.
Non-profit
Broadband
Availability;
Digital Literacy
x x x x x x x
Provides Internet
access onsite; space
available for hosting
digital literacy
classes
https://www.
meoinc.org/
380 Kolapa Place
Kaunakakai, HI 96748
Statewide Nation of
Hawaiʻi
Independent
Government
Broadband
Availability x x x x x x x x ◾
Fixed wireless
network distributor,
20 households
https://www.
nationofhawa
ii.org/
Statewide
Office of
Homeland
Security
Planning &
Operations
Branch
Federal Cybersecurity x
Manages Hawaiʻi’s
Cybersecurity
Program and
maintains close
collaborative
relationships with
Federal partners
and can assist in
accessing federal
resources related to
cybersecurity. It is
envisioned that the
Hawaiʻi
Cybersecurity
Program Plan will
address
Governance,
Preparation and
Protection, and
https://dod.h
awaii.gov/oh
s/cyber
3949 Diamond Head Road
Honolulu, HI 96816
Page 281 of 294
Workforce
Development.
Statewide
Pacific Basin
Telehealth
Resource
Center
Coalition
Outreach &
Awareness;
Online Inclusivity
& Accessibility;
Digital Literacy
◾◾◾◾◾◾◾◾◾
An affiliation of the
14 Telehealth
Resource Centers
funded individually
through a
cooperative
agreement from the
Health Resources &
Service
Administration,
Office for the
Advancement of
Telehealth. Provides
free consultation
and resources for
medical
professionals and
organizations to
implement
telehealth programs
in rural and
under-served
communities across
the Pacific. Offers
six-video
technology training
series including
assistive technology.
https://www.
pbtrc.org/
Page 282 of 294
Statewide
Pacific Center
for Advanced
Technology
Training
(PCATT)
Non-profit Digital Literacy x x
Leadership and
training in advanced
technologies to
enhance economic
and workforce
development
initiatives within the
state and around
the Pacific Rim.
Offers the latest in
advanced
technology
curriculum from
cyber security,
routing/switching to
virtualization; IT and
training geared
toward industry
certifications
https://pcatt.
org/
874 Dillingham Boulevard
Honolulu, HI 96817
Statewide Pacific Disaster
Center Consortium Data x x x x x x x x x
Applied research
center that helps
governments and
NGOs enhance
disaster
management
capacity, save lives,
and reduce disaster
losses through the
application of
advanced tools and
technologies,
evidence-based
research, and
https://www.
pdc.org/abo
ut/
1305 North Holopono
Street, Suite 2
Kihei, HI 96753
Page 283 of 294
analytical
information.
Statewide
Pacific
International
Center for High
Technology
Research
(PICHTR)
Non-profit
Online
Accessibility &
Inclusivity; Digital
Literacy
x x x x x x x x x
Supported
numerous projects
aimed at increasing
accessibility to
healthcare in
Hawaiʻi, and
bringing innovative
healthcare solutions
to market.
Established the
Hawaiʻi Health
Information
Exchange (Hawaiʻi
HIE), a non-profit
initiative that
brought together
healthcare
stakeholders in
Hawaiʻi to improve
healthcare delivery
throughout the state
through a seamless
and safe health
information
exchange.
https://www.
pichtr.org/
1440 Kapiolani Boulevard,
#1225
Honolulu, HI 96814
Statewide Papa Ola Lōkahi Non-profit Digital Literacy ◾◾x x x x x ◾◾
Works to strengthen
the network of
community health
workers that serve
Hawaiʻian
https://www.
papaolalokah
i.org/
894 Queen Street
Honolulu, HI 96813
Page 284 of 294
communities
through education,
training and
ongoing
professional
development.
Statewide Pear Suite, Inc.Private Digital Literacy ◾◾◾◾◾◾◾◾◾
Evaluates current
needs and interests
of older adults
around technology
literacy and
telehealth. Works
with community
groups and federally
qualified health
centers to onboard
older adults to EBB
and telehealth;
increases access to
health and social
services as well as
other online
resources and
services. Utilizes
Northstar Digital
Literacy training and
community health
workers to enable
older adults to be
ready for telehealth.
https://www.
pearsuite.co
m/
Statewide Purple Mai'a Non-profit Digital Literacy x ◾◾x ◾Digital literacy
courses for youths,
https://purpl
emaia.org/
Page 285 of 294
entrepreneurs, and
workforce
development.
Statewide
Rural Equity for
Advancing
Community
Health
Health
Center
Broadband
Availability;
Device
Availability;
Digital Literacy
x x x x x x x ◾x
An evidence-based
telehealth network
that will address
poor Internet
connectivity; limited
user training; and
lack of devices for
connecting.
Community Health
Workers and trainers
will provide large
groups and one on
one computer and
telehealth training.
Will provide a
renovated computer
and hot spot for
telehealth access
and a large print
step-by-step
instruction manual
for those without.
Statewide Salvation Army Non-profit Digital Literacy ◾x x ◾
Assesses the needs
of each community
in which they serve
to understand the
obstacles, hardships
and challenges,
build local programs
https://hawai
i.salvationar
my.org/hawa
ii_2/
2950 Manoa Road
Honolulu, HI 96822
Page 286 of 294
to offer relief, then
offer local programs
to optimize their
efficacy.
Statewide Spectrum
Internet
Service
Provider
Broadband
Availability &
Affordability;
Device
Availability;
Digital Literacy
◾◾◾◾◾◾◾◾◾
offers free
Out-Of-Home Wifi
access points
throughout the
state. Spectrum
customers have
access to unlimited
usage, and
non-customers get a
free 30-minute trial
per day. A map of
these hotspots is
available online. All
8,000 of these wifi
access points
throughout the state
were temporarily
opened up for
unlimited free
access immediately
following the fires in
Lāhainā.
https://www.
spectrum.co
m/internet/w
ifi-access-poi
nts
Statewide
State of Hawaiʻi
Department of
Vocational
Rehabilitation -
Administrative
Office
State Agency
Device Availability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x ◾x x x
Program for persons
with disabilities who
require assistance to
prepare for, secure,
retain or regain
employment.
https://huma
nservices.ha
waii.gov/vr/c
ontact-vr/
1010 Richards Street, Suite
217
Honolulu, HI 96813
Page 287 of 294
Provides a
rehabilitation worker
who specializes in
job training and job
placement. May
provide assistive
technology and
training depending
on the skills needed
for employment.
Statewide
State of Hawaiʻi
Dept. of Labor
and Industrial
Relations
State Agency
Device Avilability
& Affordability;
Broadband
Availability;
Digital Literacy
x x x x x x x x x
Provides Internet or
computer access,
entry-level literacy
training(basic skills
and
software/hardware
introduction),
intermediate-level
literacy training
(Google suite,
commonly used
platforms),
advanced-level
digital literacy
training (coding,
website/graphic
design, video
editing), and
specialized (e.g.
UX/UI design, AI,
GIS, industry
specific programs)
labor.hawaii.
gov
830 Punchbowl Street, # 321
Honolulu, HI 96813
Page 288 of 294
Statewide Sun Global
Broadband
Internet
Service
Provider
Broadband
Availability &
Affordability
◾x x x x x x x x
Long-range Wi-Fi
solutions with a
private,
state-of-the-art
network. Low-cost
networks provide
continuous
coverage for users
who want to access
data, video, text
and voice
capabilities on their
mobile devices.
http://www.s
unglobalbroa
dband.com/
2800 Woodlawn Drive, #
149
Honolulu, HI 96822
Statewide
Technology
Outreach
Hawaiʻi
(TORCH)
Non-profit Digital Literacy x x x x x
Projects that can
promote technology
education, make
resources
accessible, and
empower our youth
to be skilled
technology users,
creators, and
leaders of change.
https://hitorc
h.org/
Statewide
UH JABSOM
Area Health
Education
Center and
Hawaiʻi State
Rural Health
Association
Higher
Education Digital Literacy x
Entry-level (basic
skills and
software/hardware
introduction), so
they can access
telehealth
2500 Campus Road
Honolulu, HI 96822
Page 289 of 294
Statewide US Vets -
Barbers Point
Non-profit
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
x x x ◾x x x x x
On-site transitional,
long-term and
permanent housing;
home to U.S.VETS’
signature program,
Veterans in
Progress, assisting
homeless veterans
gain residential
stability, increase
their skill levels and
income, and achieve
a greater level of
self-determination
through
employment.
https://usvet
s.org/
Statewide
US Vets -
Wai’anae Civic
Center
Non-profit
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
x x x ◾x x x x x
Only U.S.VETS site
in the nation that
provides services to
both veteran and
civilian families. In
2007, the State of
Hawaiʻiasked
U.S.VETS to extend
its program to
include the civilian
homeless
population with
shelter services,
providing
comprehensive care
to nearly 200 men,
https://usvet
s.org/
Page 290 of 294
women and children
each day.
Statewide University of
Hawaii
Higher
Education
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
◾◾x ◾◾◾◾◾◾
Through campuses
and facilities
statewide including
remote and rural
locations, UH offers
undergraduate
(majors and minors)
and graduate
degree programs,
and certifications
obtained through
both in-person and
online courses. The
array of programs
support residents
pursuing career
pathways that
require digital
readiness. Multiple
workforce
development
programs and
services include the
current EDA Good
Jobs Hawaiʻiproject,
out-of-the-box, and
innovative
approaches to
preparing residents
for careers in sectors
requiring digital
https://www.
hawaii.edu/
2444 Dole Street Honolulu
HI 96822
Page 291 of 294
capabilities. Digital
literacy classes are
regular offerings of
the Continuing
Education program.
Statewide We Are Oceania Non-profit
Broadband
Availability &
Affordability,
Online Inclusivity
& Accessibility;
Device
Availability,
Digital Literacy
◾◾◾x x
Micronesian center
that aims to support
their community by
utilizing existing
programs and
introducing new
services to empower
Micronesian
residents. Their
services include
educational
opportunity,
workforce
development, and
language
translation.
https://www.
weareoceani
a.org/
720 North King Street
Honolulu, HI 96817
Statewide
Workforce
Development
Council
State Agency
Broadband
Availability &
Affordability,
Device
Availability,
Digital Literacy
x x x x x x x x x
Provide free
“Introduction to
Computers and the
Internet” classes at
public libraries and
community college
campuses, as well as
free computers
(Chromebooks) to
those who do not
https://labor.
hawaii.gov/w
dc/
Page 292 of 294
have personal
computers.
Statewide
Assistive
Technology
Resource
Center
Non-profit Device Availability
& Affordability
x x x ◾x x x x
Links people with
technology and
empowers
individuals through
its use. Has been
the State of Hawaiʻi’s
designated Assistive
Technology Act
agency since 1991.
Its primary role is as
a resource center to
meet the needs of
an individual with
disabilities, family
members,
employers, and
educators.
https://atrc.o
rg/
200 N Vineyard Boulevard,
#430
Honolulu, HI 96817
Statewide
Hawaiʻi Aging &
Disability
Resource
Center
Device Availability
& Affordability
◾◾
Helps older adults,
individuals with
disabilities, family
caregivers,
individuals with
disabilities or those
with families,
businesses, and
other individuals
who interact with
persons with
disabilities to find
options for long
https://www.
hawaiiadrc.or
g/
250 South Hotel Street,
Suite 406
Honolulu, HI 96813
Page 293 of 294
term support and
services available to
them in the State of
Hawaiʻi. Provides
helpful information
definitions of the
different types of
impairments, laws
that apply to
persons with
disabilities, and
resources for
persons with
disabilities.
Statewide,
Online
Banyan
Networks Private
Broadband
Availability;
Digital Literacy
Offers Internet or
computer access at
your location,
specialized digital
literacy training (e.g.
UX/UI design, AI,
GIS, industry
specific programs)
https://www.
banyannetwo
rks.com/
1150 N Nimitz Highway Unit
6
Honolulu, HI 96817
Page 294 of 294