HomeMy WebLinkAbout2024_10_17_EPIC_Account_New_Reg_Guide_2024_skkeditsCreate New EPIC login
DPW will be updating the EPIC security system, those currently with an EPIC account needs to
create a new account when the EPIC security update is complete.
and complete these simple steps to get your account set up:
1.Start the Registration
•Click the “Create an Account” box. Ignore the other options above it.
2. Fill Out the Form
•Complete the “Create an account” form that appears.
•Important: Use the email address you originally used for your EPIC account. Fill in the
rest of the form and click “Sign Up.”
3. Check Your Email
•Youʻll get an email from noreply@tylerportico.com with a verification code.
•If you donʻt see it right away, wait up to 10 minutes and check your junk mail
folder too.
4. Finish the Setup
•Enter the verification code from the email and complete the rest of the setup. Once
done, your dashboard will apear.
If You Run Into Problems:
Different Email Address Used: Issues have been reported when customers have registered for an
account using a different email address from what was used to create their original account.
Solution: Go to the EPIC Online Support page and ask to merge your original account with the
new one.
Shared Account Issued: Issues have been reported in stiuations where an EPIC account is shared
between multiple users. One of the users sharing the account may have already completed the re-
registration process.
Sotution: Check with others who share the account for password information, or just create a
new account for yourself.
Didnʻt get the Verification Email: Issues have been reported that the email with the verification code
was not received.
Recommendation: Search your email for messages from noreply@tylerportico.com, and look in
your junk mail folder.
Already Have an Account with Another County: Issues have been reported when customers attempted
to create for an account but already have an account with another County that uses the same
authentication service.
Solution: Sign into EPIC with the account you created with the other County.
For any other help, contact our support team via the EPIC Online Support page.