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County of Hawaiʻi’s
EPIC Account Registration Guide
Last Modified: 11.29.2024
We've improved our security system, so if you have an EPIC account, you’ll need to re-register.
Follow these easy steps to set up your new EPIC account.
Steps to Register Your Account
1.Start the Registration
•Click the “Create an Account” box.
Figure 1: Login or Register form.
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2. Fill Out the Form
• Complete the “Create an account” form that appears.
• Important: Use the email address you originally used for your EPIC account. Fill in
the rest of the form and click “Sign Up”.
Figure 2: Create an account form.
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3. Check Your Email
• Youʻll get an email from Community Access
Identity noreply@identity.tylerportico.com with a verification code.
Figure 3: Snip of email message received.
Figure 4: Sample of email message
• If you donʻt see it right away, wait up to 10 minutes and check your junk or spam
folder.
4. Finish the Setup
• Enter the verification code from the email and complete the the setup. Once you’re
done, your dashboard will apear.
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Troubleshooting Tips
If You Run Into Problems:
• Different Email Address Used:
If you signed up with a different email than the one you originally used, this might cause
issues.
• Solution: Go to the EPIC Online Support page and ask to merge your original account with
the new one.
• Shared Account Issued:
If you share an EPIC account with others, one of them may have already re- registered it.
• Sotution: Check with the other users for updated login info, or create a new account for
yourself.
• Didnʻt get the Verification Email:
Sometimes the email with the verification code doesn’t arrive
• Solution: Search your email for noreply@tylerportico.com, and check your junk or spam
folder.
• Already Have an Account with Another County:
If you already have an account with another County that uses the same service, you might see
issues.
• Solution: Sign into EPIC with the account you created with the other county.
For any other help, contact our support team through the EPIC Online Support page.