HomeMy WebLinkAbout2025 Professional Services Statement - Instructional Systems RD.14 - FINAL
808-756-9637 PO Box 7158
Hilo, HI 96720 info@communityfirsthawaii.org
Director of Research & Development
County of Hawai`i
25 Aupuni Street, Suite 1301
Hilo, Hawai`i 96720
chresdev@hawaiicounty.gov
Aloha,
Community First Hawai`i would like to be considered for Professional Services with the County of
Hawai`i, under:
RD.11) Instructional Systems (Design of Training, Facilitation, and Evaluation Programs)
1. The name of the firm or person, contact information including email address, the principal
place of business, and location of all of its offices.
Firm/Individual name: Community First Inc.
Email address: kchai@communityfirsthawaii.org
Principal place of business: 714 Kanoelehua Avenue, Suite 202
Hilo, Hawai`i 96720
2. The age of the firm and its average number of employees over the past five years;
Age of firm: 10 years old
Average # of employees: 4
3. The education, training, and qualifications of the individual, or if a firm, its key employees
in accordance with hrs 103D-304 and/or the professional and scientific occupation series
contained in the United States Office of Personnel Management’s Qualifications
Standards Handbook.
Randy Kurohara, Executive Director
Randy is the Executive Director of Community First and is responsible for carrying out our
strategic vision and mission. He served for 8 years with Mayor Kenoi in various roles at
the County of Hawaiʻi including Director of the Department of Research & Development,
Deputy Managing Director, and Managing Director. He is a long time Hawaiʻi Island small
business owner of Creative Arts Hawaii and Aloha Grown. He graduated from the
University of Hawaiʻi at Mānoa with a Bachelor’s of Business Administration degree in
Marketing. He is the current President of the Hawaiʻi Island Chamber of Commerce;
member and past President of the Rotary Club of South Hilo; director and past President
808-756-9637 PO Box 7158
Hilo, HI 96720 info@communityfirsthawaii.org
of the Japanese Chamber of Commerce and Industry of Hawaiʻi; board member of the
Hawaiʻi Health System Corporation’s East Hawaiʻi Regional Board, the Salvation Army,
Keahole Center for Sustainability, and emeritus board member of the Boys and Girls Club
of the Big Island.
Krystle Chai, Business Manager
Krystle is the Business Manager for Community First, a 501(c)3 non-profit founded in East
Hawai`i in 2014. She received her bachelors degree in Business Management from UH
Hilo in 2018 and her masters degree in Human Resource Management from UH Manoa in
2019. Krystle is well rounded in the business world, and has held positions in
administration, accounting, human resources, and safety. Krystle is an active community
member and supports organizations such as Hawai`i Island Chamber of Commerce, Kona-
Kohala Chamber of Commerce, Japanese Chamber of Commerce, Alzheimer’s
Association, and American Cancer Society. In her free time, she enjoys traveling, watching
movies and spending time with her kids.
Latisha Nakata, Program Manager
Tish Nakata is a dedicated leader and lifelong learner who is passionate about community
and committed to fostering connections and supporting others. Beyond work, Tish is
pursuing a BS in Psychology with a concentration in social psychology, driven by a deep
curiosity about human behavior and relationships. Tish has always been drawn to roles
that encourage connection, learning, and meaningful support for others. Creativity is
another key part of her life. Whether curating a zoom experience for the audience,
coordinating an engaging event or finding innovative ways to engage volunteers and
teams, Tish believes in the power of purpose to inspire and connect. When not working
or studying, she enjoys spending time with loved ones, trying new foods and embracing
the beauty of the 'Aina. Through both professional and personal passions, Tish is
committed to making a meaningful impact, one connection at a time.
Clarysse Nunokawa, Program Consultant
Born and raised on Hawai`i Island, Clarysse Kami Nunokawa is a graduate of Hilo High School and
earned a Master of Social Work degree from the University of Hawai‘i at Manoa. After 30 years
in Honolulu working in the nonprofit and government sectors, she and her husband Randy
returned home to Hawai`i Island in 2003. She is experienced in facilitating groups and managing
private, state and federal grants.
4. A list of recent projects and the names of up to five clients who may be contacted,
including at least two for whom services were rendered during the preceding year.
808-756-9637 PO Box 7158
Hilo, HI 96720 info@communityfirsthawaii.org
Recent Projects
Project 1: Access to Care
Access to Care is a program by Community First that takes a systems-level approach to
address healthcare access and affordability in Hawaiʻi. By elevating community voice and
engaging key stakeholders, Access to Care seeks to make timely and affordable access to
healthcare available to all communities - including rural communities - across Hawaiʻi
Island.
Every three years, Access to Care conducts a community health needs assessment. This
assessment has allowed us to gather information and survey data about the current state
of healthcare in Hawaiʻi from healthcare providers, social service professionals, residents,
and policymakers, and ensures that those who are historically underrepresented in this
kind of research are heard. Findings contribute to better understand and grow our the
healthcare delivery system in communities across Hawai‘i, and are being used to inform
statewide healthcare policies.
Project 2: Kuleana Health
Kuleana Health was a cornerstone of Community First’s work from 2021 to June 2023.
When federal funding to address disparities in minority health became available,
Community First collaborated with County Research and Development to develop, plan
and implement the grant. Kuleana Health served as a collaborative vehicle to identify and
address one of the root causes of health disparities and inequities - health literacy.
Working with individuals, organizations, and communities, we developed and delivered a
three-pronged health literacy strategy that helped these targeted groups make good
decisions to their overall health and provide the resources that people actually needed.
We coordinated training to health care providers that expanded their knowledge of
health literacy and developed and disseminated health education materials for our Social
Media and community outreach campaigns.
While this initial iteration of Kuleana Health is complete, our commitment to address
access to healthcare for our most vulnerable populations on Hawai`i Island continues.
Kuleana Health continues through our commitment to a community-based approach to
improving health literacy, well-being, and addressing disparities in health outcomes.
Project 3: Know Your Numbers
Our annual blood pressure awareness campaign educates Hawaiʻi Island communities
about the risks of high blood pressure. High blood pressure is the leading cause of heart
disease and stroke. Our goal is to end high blood pressure on Hawaiʻi Island by increasing
access to the care and support needed to treat this chronic but manageable condition.
808-756-9637 PO Box 7158
Hilo, HI 96720 info@communityfirsthawaii.org
Project 4: Hawai`i Island Healthcare Conference
Hawai`i Island Healthcare Conference addresses healthcare access and equity on Hawai`i
Island that requires long-term, cross-sector collaboration. Healthcare and social service
professionals, policymakers, government officials, and community organizations are
convened and are provided information on innovative projects being delivered on Hawaii
Island and beyond. To foster a shared understanding of the challenges and opportunities
ahead, we convene key stakeholders to develop collaborative strategies that will drive
our work forward in improving healthcare access across our island.
Project 5: Kuleana Health Connect - Resource Directory
Kuleana Health Connect is a free, online resource directory that will be launched in the
Fall of 2025. It is designed to support patient navigation, referrals, care coordination, and
community empowerment.
Through our research and analysis, we found that patients and providers alike often face
the same struggle: where do we turn when someone needs help, and how do we connect
them quickly to the right resource. It became clear that what was missing was a clear,
user-friendly way to navigate available services—a modern, local resource directory that
could help patients, caregivers, providers, and social workers alike because that while
there are directories out there, none quite matched the specific needs we were hearing—
something easy to use, visually map-based, locally curated, and focused on Hawai‘i
Island’s full spectrum of care.
Kuleana Health Connect is built in collaboration with key community stakeholders. Guided
by our kuleana to care. Rooted in connection.
Clients
1. State Department of Health
2. Hilo Benioff Medical Center
3. Kipuka o ke Ola
4. Hawai`i Island Community Health Center
5. State of Hawaii, Office of Primary Care and Rural Health
6. County of Hawaii
7. Hilo Benioff Medical Center
8. HMSA
9. Hawaii State Rural Health Association
5. Any promotional or descriptive literature which the individual or firm desires to submit.