HomeMy WebLinkAboutDS.3_SHI
SHI Response to
The County of Hawaii
HRS 103D-304
Department of Information Technology
DS.3) Computer Engineering (Cybersecurity Analysis)
March 9, 2026
The County of Hawaii PAGE 1
March 9, 2026
The County of Hawaii
Mr. Corey Stone Director of Information Technology
County of Hawai‘i 1990 Kino‘ole Street, Suite 105
Hilo, Hawai‘i 96720 DIT_Purchasing@hawaiicounty.gov, phone: 808-932-2964
Dear County of Hawaii:
The County of Hawaii’s (the County) ability to identify, implement, and use technology in today’s ever-
changing digital world is more critical than ever before. Supporting organizations of all sizes across the
public sector for more than 30 years, SHI International Corp. (SHI) can provide customized IT solutions
that meet the needs the County identified in this RFP at a high value for your purchase.
SHI provides access to a comprehensive suite of industry-leading cybersecurity solutions, and with top-
tier authorizations and certifications, we have deep and strategic partnerships with leading cybersecurity
product manufacturers. SHI helps the County stay ahead of the technology curve and verify that your
infrastructure, data, and people are protected. Stratascale, our cybersecurity division, infuses a culture of
security into every layer of your enterprise to fortify defenses and increase cyber resiliency. We help
customers adapt quickly to market trends, with high-level consulting and professional services. Our
security experts work directly with you to uncover fresh solutions, leverage technology, and accelerate
growth. By choosing SHI, the County will benefit from:
• Access to an extensive portfolio that includes solutions for network security, endpoint protection,
identity and access management, and threat intelligence.
• Continuous security posture enhancement through expert analysis and proactive threat intelligence
tailored to your environment.
• Optimized cybersecurity strategy with expert guidance on best practices to confirm robust protection
and regulatory compliance.
SHI offers a full spectrum of IT services that will allow the County to improve your technology investment.
Whether support is needed with cloud, managed IT services, training and adoption services, supply chain
and integration services, technology labs, financing, or staffing services, SHI can tailor services that
reduce risk and accelerate your desired outcomes. Our internal resources will help select the right
solution, deploy it as rapidly as possible with minimal risk, and assist with ongoing management.
We appreciate the opportunity to participate in this RFI for Cybersecurity Analysis. Our proposal illustrates
why we are best qualified to meet the needs of the County, providing evidence of our ability to deliver the
highest quality solutions at the best possible cost. Should you have any questions regarding our
response, or if you require additional information, please contact your SHI Account Executive Matt Wong
at Matt_Wong@SHI.com or (615) 578-8778. Thank you for your consideration, and I look forward to
sharing with you all SHI has to offer.
Respectfully,
Daniel Rouette
Senior Director, Proposals
Company Information
The County of Hawaii PAGE 2
COMPANY INFORMATION
The name of the firm or person, contact information including email address, the principal place of
business, and location of all its offices
SHI Response:
Account Executive: Matt Wong
Phone Number: (615) 578-8778
Email Address: Matt_Wong@SHI.com
Principal Place of Business: 290 Davidson Ave; Somerset, NJ 08873
Location of Offices: Please see the tables for the addresses of SHI's global office and integration center
locations.
SHI HEADQUARTERS AND INTEGRATION CENTERS
LOCATION NAME STATE ADDRESS
SHI Global Headquarters New Jersey 290 Davidson Avenue
Somerset, NJ 08873
SHI Executive Briefing Center New Jersey 300 Davidson Avenue
Somerset, NJ 08873
End User Compute Integration Center New Jersey 10 Knox Drive
Piscataway, NJ 08854
Data Center Factory at Ridge New Jersey 400 Ridge Rd
Piscataway, NJ 08854
SHI Austin Headquarters Texas 3828 Pecana Trail
Austin, TX 78749
SHI US OFFICE LOCATIONS
LOCATION NAME STATE ADDRESS
SHI Bethlehem Pennsylvania 1605 Valley Center Parkway
Bethlehem, PA 18017
SHI Charlotte North Carolina 101 N. Tryon Street, Suite 500 & 550, Charlotte, NC 28202
SHI Chicago Illinois 550 West Van Buren, Suite 1400,
Chicago, IL 60607
SHI Dallas Texas 13155 Noel Road, Suite 250
Dallas TX, 7540
SHI Houston Texas
2000 West Ham Houston Parkway South, Suite 800
Houston, TX 77042
Company Information
The County of Hawaii PAGE 3
SHI India North America Illinois 2272 95th Street
Naperville, IL 60564
SHI Manhattan New York One Penn Plaza, Suite 1020
New York, NY 10119
SHI Nashville Tennessee 6 Cadillac Drive, Suite 120
Brentwood, TN 37027
SHI Raleigh North Carolina 4819 Emperor Boulevard, Suite 210
Durham, NC 27703
SHI GLOBAL OFFICE LOCATIONS
LOCATION NAME COUNTRY ADDRESS
SHI Canada ULC Canada 181 Bay Street, Unit 1800, Toronto, Ontario, M5J2T9, Canada
SHI International B.V. Netherlands Herengracht 124 NL-1015 BT, Netherlands
SHI International Corp Australia Pty. Ltd Australia Level 45, 680 George Street, Sydney, New South Wales 2000, Australia
SHI International SAS France 9-15 Rue Maurice Mallet, 92130 Issy Les Moulineaux, France
SHI International Corp Hong Kong Limited Hong Kong 29/F, Tower 5, The Gateway, 15 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
SHI Global IT Solutions Ireland Limited Ireland Pembroke House, 28 - 32 Pembroke Street Upper, Dublin, D02 EK84, Ireland
SHI Singapore Solutions Pte. Ltd. Singapore 1, North Bridge Road #19-04/05 High Street Centre Singapore -- 179094
SHI Singapore Solutions Pte. Ltd. South Korea Spaces Gran Seoul 7F, Tower1 Gran Seoul, 33 Jong-ro, Jongnogu, Seoul, 03159, South Korea
SHI Corporation UK Limited (HQ) United Kingdom 401 Grafton Gate, Ground Floor, Milton Keynes, Buckinghamshire, England MK9 1AQ
SHI Corporation London Headquarters United Kingdom 91-93 Farringdon Road, 2nd & 5th floor, London EC1 3LN
SHI Solutions India Pvt. Ltd. India 8th Floor, North Wing, Krishe Sapphire Building, Madhapur Hyderabad – 500081
SHI Bangalore India 3rd Floor, Bldg #6 B, 80 ft Road, 7th Block (Adj to Sapna Book Store) Koramangala, Bangalore – 560 095 Karnataka, India.
Company Information
The County of Hawaii PAGE 4
SHI Chennai India
c/o. Trend India Business Centre Pvt Ltd KOCHAR BLISS 4TH FLOOR, Office No:405 A8 & A9 THIRU VI KA INDUSTRIAL ESTATE, CHENNAI -- 600032
SHI Delhi India #603, 6th Floor, DLF Building, Tower-B, Jasola Dist Centre, New Delhi – 110025
SHI Mumbai India # 401 & 402, A Wing, Kailas Business Park, Vikhroli West, Mumbai – 400079
SHI Pune India 7th Floor, Office NO. 703, Sterling Towers, B Wing Pan Card Clubs Road, Baner, Pune – 411045 Maharashtra, India
SHI GLOBAL INTEGRATION CENTERS
LOCATION NAME COUNTRY ADDRESS
Nexus United Kingdom Unit 17 Nexus Capitol Court
Dodworth, Barnsley S75 3UD
Central Park France 9-15 rue Maurice Mallet, 92 130 Issy les Moulineaux
Tiel Netherlands Tiel, Netherlands, COLO, TechData c/o PDSI, De Geer 2, Tiel 4004 LT, Netherlands
Tampines Singapore Tampines, Singapore, COLO, Tech Data AS Pte Ltd, Tampines Industrial Crescent, #06-04/#06-05, Singapore 528605
The age of the firm and its average number of employees over the past five years
SHI Response:
SHI has been in business for 36 years and continues to lead the industry as a trusted IT advisor to our
customers. SHI’s most important asset is the diverse employees who make up our SHI community. The
employee experience remains at the forefront of SHI’s transformative investments as we seek to achieve
operational excellence while valuing, developing, and retaining talent. SHI has 7,000 employees
worldwide, with plans to continue hiring to expand our coverage areas and enhance our service
capabilities. Below are our historical employment numbers over the past five years:
• 2026: 6,920
• 2024: 5,950
• 2023: 6,011
• 2022: 6,044
• 2021: 5,099
.
Training Information
The County of Hawaii PAGE 5
TRAINING INFORMATION
The education, training, and qualifications of the individual, or if a firm, its key employees in accordance
with HRS 103D-304 and/or the professional and scientific occupation series contained in the United
States Office of Personnel Management Qualifications and Standards Handbook
(https://ww.opm.gov/policy-data-oversight/clasification)
SHI Response:
At SHI, we prioritize technical excellence and continuous learning to ensure our technicians are equipped
with the most current knowledge and skills required to support the County effectively. All SHI technicians
are required to hold CompTIA A+ certification and must be certified by the original equipment
manufacturers for the devices designated as standard by the County. This ensures that our team is fully
qualified to perform repairs and support across all approved hardware platforms.
Our technicians have an average tenure of more than eight years, reflecting both their deep experience
and long-term commitment to the profession. To maintain and enhance their expertise, SHI allocates
dedicated time for non-field activities, allowing technicians to participate in ongoing professional
development. This includes training in emerging areas such as cybersecurity, customer service best
practices, and compliance with the Health Insurance Portability and Accountability Act (HIPAA), enabling
them to deliver comprehensive and secure support.
In addition to general technical training, SHI provides customer-specific onboarding and education to
ensure technicians are familiar with the County’s unique environment, policies, and expectations.
This multi-layered approach to training and support ensures that SHI technicians consistently deliver
high-quality service aligned with both industry standards and the County’s specific needs.
Customer References
The County of Hawaii PAGE 6
CUSTOMER REFERENCES
A list of recent projects and the names of up to five clients who may be contacted, including at least two
for whom services were rendered during the preceding year
SHI Response
SHI will be happy to provide the requested references as part of future conversations and discussion. SHI
respects and protects our customers privacy and will do the same for you as our valued customer. In the
interim, we invite you to view related case studies, which can be found at https://www.shi.com/case-
studies.
Additional Information
The County of Hawaii PAGE 7
ADDITIONAL INFORMATION
Any promotional or descriptive literature which the individual or firm desires to submit
SHI Response:
When you choose SHI as your IT solutions and services provider, you receive access to a vast array of
industry-leading products and services from our ecosystem of technology partners. With top-tier
authorizations and certifications, SHI has deep and strategic partnerships with emerging and established
vendors and every major OEM. We collaborate with your procurement team to engage vendors, even if
we do not currently have a business relationship with them. Our vendor-neutral approach gives you
options to find the right technology for the specific requirements of your IT environment. SHI’s current
catalog includes tens of thousands of hardware, software, and other IT products.
SHI’s account teams, backed by a team of licensing experts and product specialists, help customers
define hardware and software requirements, select vendors, manage contracts, and deploy solutions. We
help navigate complicated licensing options, so customers purchase software through the best volume
programs available.
SHI provides a large support team for pre-sales technical support, advanced licensing solutions, and
service engagements. We offer a comprehensive range of value-added services—many of which are
available at no cost—designed to maximize the value of customers' IT investments at every stage of the
technology lifecycle. For customers who wish to take advantage of enhanced service capabilities, we also
offer fee-based services.
SHI’s professional services teams provide professional IT services and design and deliver solutions to
meet our customers' requirements using experienced project managers, architects, engineers, and
consultants.
Additional Information
The County of Hawaii PAGE 8
The County wants to have confidence in the experience and resources of the partner you choose. SHI
has been successfully supporting government customers since the creation of our Public Sector
organization in 1999, and we proudly partner with 5,800 local government and state agencies across the
US. We offer practical, real-world solutions to empower citizens and advance government experience.
Dedicated to the state and local government space, we focus on four key areas to provide comprehensive
IT solutions that protect your citizens, agency data, and critical infrastructure.
• Cybersecurity: Our cybersecurity architectural and framework experts assess your security
posture, offering insights into your compliance with government and industry standards like the
National Institute of Standards and Technology Cybersecurity Framework (NIST CSF), Center for
Internet Security Controls (CIS Controls), and zero-trust architecture.
• Regulatory Compliance: SHI’s regulatory compliance specialists guide you through the evolving
regulatory landscape, including Criminal Justice Information Services Security Policy (CJIS), Health
Insurance Portability and Accountability Act (HIPAA), and Federal Risk and Authorization
Management Program (FedRAMP).
• IT Budgeting: The County’s dedicated SHI account team in coordination with our pricing analysts
and product specialists, help you leverage our buying power through established state and
cooperative contract vehicles, and our OEM partnership to secure competitive pricing. We work within
your budget to develop multi-year procurement strategies that maximize your IT investments.
• Modernizing Infrastructure: SHI’s technical experts deliver solutions, including generative
artificial intelligence, machine learning, and robotic process automation, next-generation infrastructure
for backup and networking, and modern workplace tools like device lifecycle management as well as
printing and imaging. We also provide comprehensive cybersecurity across endpoints and networks,
along with IT cost optimization through FinOps, software advisory, and asset management.
Through these areas of focus, SHI helps government customers protect their data, simplify IT acquisition,
and select, deploy, and manage efficient, secure, and cost-effective IT solutions. Support for our state
and local government customers is enhanced and backed by value-added resources that focus on
empowering your dedicated SHI account team to deliver exceptional value to your organization.
Cybersecurity Analysis
The County of Hawaii PAGE 9
CYBERSECURITY ANALYSIS
SHI delivers security services through Stratascale, our cybersecurity services division. We provide access
to industry-leading security products, game-changing solutions, and a clear-eyed cyber resiliency strategy
to continuously defend, withstand, and efficiently recover from cybersecurity incidents.
Five key areas are the foundation of our cyber resiliency program: Governance, risk, and compliance,
identity and zero trust, hybrid cloud, network security architecture, and managed services.
Governance, Risk, and Compliance
Stratascale’s governance, risk, and compliance service helps organizations effectively manage risk,
comply with industry regulations, and strengthen overall governance. Our team provides gap analyses,
compliance assessments, and ongoing monitoring to verify adherence to relevant standards and
regulations. Advanced tools and platforms help automate and streamline processes, improving visibility
and efficiency.
Identity and Zero Trust
Robust identity and access management frameworks include implementing least-privilege access and
role-based access controls, automating user provisioning and de-provisioning, and integrating single sign-
on (SSO) and multi-factor authentication. Adoption of Zero Trust security principles, “never trust, always
verify,” involves continuous verification of all users, devices, and applications, enforcing granular, context-
aware access policies and ongoing monitoring and analytics to detect abnormal behavior or potential
threats. Stratascale delivers a seamless, integrated identity and Zero Trust security ecosystem by
combining leading technologies, platforms, and privileged access management tools.
Network Security Architecture
Stratascale helps organizations build, modernize, and optimize their network security infrastructure to
protect against evolving cyber threats and enable secure business operations. We conduct
comprehensive assessments of your existing network architecture, identifying vulnerabilities, gaps, and
areas for improvement, and then develop a tailored network security roadmap. Integrating secure
connectivity and controls for multi-cloud and hybrid environments ensures consistent protection across all
environments. Using security information, event management, and network detection and response
platforms enhances monitoring and analytics, providing real-time visibility and rapid threat detection.
Hybrid Cloud Security
Stratascale protects organizations as they operate across both on-premises and multiple cloud
environments. Following a comprehensive assessment of your current hybrid cloud infrastructure to
identify gaps and vulnerabilities in your security posture, we develop a tailored security strategy, ensuring
that security controls are consistent and effective across all platforms. The design and implementation
include identity and access management solutions, ensuring only authorized users and devices can
access sensitive resources. We also integrate advanced threat detection and response capabilities to
provide real-time monitoring, analytics, and automated responses to potential threats.
Managed Security Services
Stratascale’s managed services provide organizations with expert-driven, ongoing security operations
and technology management to strengthen cyber resilience, reduce risk, and free up internal resources.
Cybersecurity Analysis
The County of Hawaii PAGE 10
These services are designed to deliver continuous protection, rapid response, and strategic guidance in
an evolving threat landscape. Combining advanced technology, automation, and expertise, Stratascale
helps organizations achieve continuous compliance, operational efficiency, and a mature security
posture.
Stratascale helps customers embrace offensive security strategies and strong operational practices to
manage cyber risk and prevent business disruption at every organizational level.
SHI and Your Growth
The County of Hawaii PAGE 11
SHI AND YOUR GROWTH
The IT marketplace offers the State of Hawaii numerous options for transactional business of IT products
and solutions. SHI delivers value-added services with product procurement and endeavors to become a
trusted solutions provider and enhance your operational efficiency. We distinguish ourselves through
sustained focus and investments in people, innovative technology mastery, and infrastructure.
Privately held with no long-term bank debt and under the guidance of our current ownership since 1989,
SHI is well positioned to transition quickly to provide agile and adaptive business management. Our
financial strength and stability are predicated on our staunch affiliations within our communities—our
relationships with customers, partners, and SHI colleagues.
SHI stands out for the stability and tenure of our executive leaders and team members, many of whom
have been dedicated to SHI since its inception. We proactively reinvest in expanded solution-based
resources and technical capabilities to meet our customers' evolving needs. Our dedicated account teams
engage with customers to understand their organizational challenges and short and long-term vision and
strategy. Based on the products and solutions targeted, account teams leverage SHI's internal network of
technical expertise, support resources, and our vast OEM partner network to advise and support each of
our customer’s projects. SHI technology experts regularly attend industry and partner events while our
emerging partners team constantly reviews new technologies and OEMs. As we learn about new
products, improved services, or any insight applicable to your success, your account executive shares
that information immediately to keep you well-informed and prepared when making decisions.
To remain at the forefront of technology and innovation, SHI technologists enhance existing and develop
new technology solutions. SHI’s research teams examine trends and technologies based on their
business value and relevant developments in the marketplace. Through internally developed solutions
such as our Project MindSpark productivity platform along with integrating technology from acquisitions in
Vector0, Moot, Inc. into Stratascale’s cybersecurity portfolio, SHI continuously seeks to expand and
enhance our technology capabilities to meet the evolving technology needs of our customers. This is
further evidence by our recent acquisition of Indian cybersecurity and digital transformation service
company, Locuz Enterprise Solutions, which will help our customers around the world achieve their
objectives surrounding artificial intelligence, cybersecurity, data center, and modern workplace solutions.
SHI offers a technical evaluation of products to empower you to make the best choices and scope each
project appropriately. Before committing to an investment, you can test and compare IT solutions in our
Customer Innovation Center. The Customer Innovation Center is staffed with trained team members and
technical professionals who are experts on products and solutions. As technology advances and
changes, the SHI Customer Innovation Center technologies follow, ensuring we always have the products
and relevant technologies our customers are interested in evaluating. Furthermore, artificial intelligence
cited as a top priority for chief information officers, to better support our customers on their AI journey,
SHI has opened a state-of-the-art AI and Cyber Labs within our Data Center Factory at Ridge to give our
customers the ability to explore artificial intelligence applications confidently, mitigating risks and reducing
costs associated with artificial intelligence implementation.
SHI recently reinvested $100 million into infrastructure updates, facility upgrades, and business
automation initiatives to help customers achieve their digital transformation goals. Using hybrid
methodologies and industry best practices, we enhanced our end-to-end project management services.
We upgraded our Data Center Factory at Ridge and our End User Compute Integration Center, reducing
cycle time and increasing efficiency. Empowering customers to seamlessly select, deploy, and manage
SHI and Your Growth
The County of Hawaii PAGE 12
technology solutions, SHI continues to make enhancements to our SHI One digital platform. Tracking
over 1,000 SHI Services projects, tracking 1,500 weekly technical support requests, and helping
customers manage more than $30 million in cloud spend, SHI One now offers a robust catalog of 100 on-
demand labs to evaluate technology as well as self-service reporting ensuring continuous visibility and
insights into your IT environment.
Every decision made at every level within SHI is based on one crucial consideration—the impact on our
customers. SHI is proud of our reputation as an organization uniquely capable of understanding and
addressing the specific needs and concerns of the IT community. As SHI’s President and Chief Executive
Officer, Thai Lee stated, “We don't ‘target’ customers; we talk to them. We understand where they are
and where they need to go.” At SHI, we believe in creating a personalized customer experience and
customizing technology solutions to meet each customer’s needs.
Terms and Conditions Disclosure
The County of Hawaii PAGE 15