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SHI Response to
The County of Hawaii
HRS 103D-304
Department of Information Technology
DS.5) Computer Engineering (Hardware Installation,
Analysis & Maintenance)
March 9, 2026
The County of Hawaii PAGE 1
March 9, 2026
The County of Hawaii Mr. Corey Stone Director of Information Technology County of Hawai‘i 1990 Kino‘ole Street, Suite 105 Hilo, Hawai‘i 96720 DIT_Purchasing@hawaiicounty.gov, phone: 808-932-2964
Dear Mr. Stone:
The County of Hawaii (the County)’s ability to identify, implement, and use technology in today’s ever-
changing digital world is more critical than ever before. Supporting organizations of all sizes across the
public sector for more than 30 years, SHI International Corp. (SHI) can provide customized IT solutions
that meet the needs the County identified in this RFP at a high value for your purchase.
SHI provides access to a vast array of industry-leading hardware solutions. With top-tier authorizations
and certifications, we have deep and strategic partnerships with every major hardware manufacturer,
granting the County access to reliable hardware that can power your IT ecosystem. Our comprehensive
portfolio ranges from cables, computers, and data storage to power management and server
components. Our end-user compute and data center integration centers are designed to scale to meet
demand, building an agile supply chain that accelerates deployment through custom configurations built
to your specifications. SHI offers a comprehensive portfolio designed to improve the value of your IT
investment by supporting product implementation, deployment, asset recovery, and managed services.
By choosing SHI, the County will benefit from:
• Efficient hardware integration with custom-configured, ready-to-ship solutions tailored to your needs.
• Hardware deployments delivered on time and within budget through our specialized ISO 9001:2015
certified integration facilities.
• Improved return on investment with expert guidance on adoption strategies and lifecycle
management to help bolster performance.
SHI offers a full spectrum of IT services that will allow the County to improve your technology investment.
Whether support is needed with cloud, managed IT services, training and adoption services, supply chain
and integration services, technology labs, financing, or staffing services, SHI can tailor services that
reduce risk and accelerate your desired outcomes. Our internal resources will help select the right
solution, deploy it as rapidly as possible with minimal risk, and assist with ongoing management.
We appreciate the opportunity to participate in this RFI for Hardware Installation, Analysis &
Maintenance,. Our proposal illustrates why we are best qualified to meet the needs of The County,
providing evidence of our ability to deliver the highest quality solutions at the best possible cost. Should
you have any questions regarding our response, or if you require additional information, please contact
your SHI Account Executive Matt Wong at Matt_Wong@SHI.com or 615-578-8778. Thank you for your
consideration, and I look forward to sharing with you all SHI has to offer.
Respectfully,
Daniel Rouette
Senior Director, Proposals
Company Information
The County of Hawaii PAGE 2
COMPANY INFORMATION
The name of the firm or person, contact information including email address, the principal place of
business, and location of all its offices
SHI Response:
Account Executive: Matt Wong
Phone Number: (615) 578-8778
Email Address: Matt_Wong@SHI.com
Principal Place of Business: 290 Davidson Ave; Somerset, NJ 08873
Location of Offices: Please see the tables for the addresses of SHI's global office and integration center
locations.
SHI HEADQUARTERS AND INTEGRATION CENTERS
LOCATION NAME STATE ADDRESS
SHI Global Headquarters New Jersey 290 Davidson Avenue
Somerset, NJ 08873
SHI Executive Briefing Center New Jersey 300 Davidson Avenue
Somerset, NJ 08873
End User Compute Integration Center New Jersey 10 Knox Drive
Piscataway, NJ 08854
Data Center Factory at Ridge New Jersey 400 Ridge Rd
Piscataway, NJ 08854
SHI Austin Headquarters Texas 3828 Pecana Trail
Austin, TX 78749
SHI US OFFICE LOCATIONS
LOCATION NAME STATE ADDRESS
SHI Bethlehem Pennsylvania 1605 Valley Center Parkway
Bethlehem, PA 18017
SHI Charlotte North Carolina 101 N. Tryon Street, Suite 500 & 550, Charlotte, NC 28202
SHI Chicago Illinois 550 West Van Buren, Suite 1400,
Chicago, IL 60607
SHI Dallas Texas 13155 Noel Road, Suite 250
Dallas TX, 7540
SHI Houston Texas
2000 West Ham Houston Parkway South, Suite 800
Houston, TX 77042
Company Information
The County of Hawaii PAGE 3
SHI India North America Illinois 2272 95th Street
Naperville, IL 60564
SHI Manhattan New York One Penn Plaza, Suite 1020
New York, NY 10119
SHI Nashville Tennessee 6 Cadillac Drive, Suite 120
Brentwood, TN 37027
SHI Raleigh North Carolina 4819 Emperor Boulevard, Suite 210
Durham, NC 27703
SHI GLOBAL OFFICE LOCATIONS
LOCATION NAME COUNTRY ADDRESS
SHI Canada ULC Canada 181 Bay Street, Unit 1800, Toronto, Ontario, M5J2T9, Canada
SHI International B.V. Netherlands Herengracht 124 NL-1015 BT, Netherlands
SHI International Corp Australia Pty. Ltd Australia Level 45, 680 George Street, Sydney, New South Wales 2000, Australia
SHI International SAS France 9-15 Rue Maurice Mallet, 92130 Issy Les Moulineaux, France
SHI International Corp Hong Kong Limited Hong Kong 29/F, Tower 5, The Gateway, 15 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
SHI Global IT Solutions Ireland Limited Ireland Pembroke House, 28 - 32 Pembroke Street Upper, Dublin, D02 EK84, Ireland
SHI Singapore Solutions Pte. Ltd. Singapore 1, North Bridge Road #19-04/05 High Street Centre Singapore -- 179094
SHI Singapore Solutions Pte. Ltd. South Korea Spaces Gran Seoul 7F, Tower1 Gran Seoul, 33 Jong-ro, Jongnogu, Seoul, 03159, South Korea
SHI Corporation UK Limited (HQ) United Kingdom 401 Grafton Gate, Ground Floor, Milton Keynes, Buckinghamshire, England MK9 1AQ
SHI Corporation London Headquarters United Kingdom 91-93 Farringdon Road, 2nd & 5th floor, London EC1 3LN
SHI Solutions India Pvt. Ltd. India 8th Floor, North Wing, Krishe Sapphire Building, Madhapur Hyderabad – 500081
SHI Bangalore India 3rd Floor, Bldg #6 B, 80 ft Road, 7th Block (Adj to Sapna Book Store) Koramangala, Bangalore – 560 095 Karnataka, India.
Company Information
The County of Hawaii PAGE 4
SHI Chennai India
c/o. Trend India Business Centre Pvt Ltd KOCHAR BLISS 4TH FLOOR, Office No:405 A8 & A9 THIRU VI KA INDUSTRIAL ESTATE, CHENNAI -- 600032
SHI Delhi India #603, 6th Floor, DLF Building, Tower-B, Jasola Dist Centre, New Delhi – 110025
SHI Mumbai India # 401 & 402, A Wing, Kailas Business Park, Vikhroli West, Mumbai – 400079
SHI Pune India 7th Floor, Office NO. 703, Sterling Towers, B Wing Pan Card Clubs Road, Baner, Pune – 411045 Maharashtra, India
SHI GLOBAL INTEGRATION CENTERS
LOCATION NAME COUNTRY ADDRESS
Nexus United Kingdom Unit 17 Nexus Capitol Court
Dodworth, Barnsley S75 3UD
Central Park France 9-15 rue Maurice Mallet, 92 130 Issy les Moulineaux
Tiel Netherlands Tiel, Netherlands, COLO, TechData c/o PDSI, De Geer 2, Tiel 4004 LT, Netherlands
Tampines Singapore Tampines, Singapore, COLO, Tech Data AS Pte Ltd, Tampines Industrial Crescent, #06-04/#06-05, Singapore 528605
The age of the firm and its average number of employees over the past five years
SHI Response:
SHI has been in business for 36 years and continues to lead the industry as a trusted IT advisor to our
customers. SHI’s most important asset is the diverse employees who make up our SHI community. The
employee experience remains at the forefront of SHI’s transformative investments as we seek to achieve
operational excellence while valuing, developing, and retaining talent. SHI has 7,000 employees
worldwide, with plans to continue hiring to expand our coverage areas and enhance our service
capabilities. Below are our historical employment numbers over the past five years:
• 2026: 6,920
• 2024: 5,950
• 2023: 6,011
• 2022: 6,044
• 2021: 5,099
Training Information
The County of Hawaii PAGE 5
TRAINING INFORMATION
The education, training, and qualifications of the individual, or if a firm, its key employees in accordance
with HRS 103D-304 and/or the professional and scientific occupation series contained in the United
States Office of Personnel Management Qualifications and Standards Handbook
(https://ww.opm.gov/policy-data-oversight/clasification)
SHI Response:
At SHI, we prioritize technical excellence and continuous learning to ensure our technicians are equipped
with the most current knowledge and skills required to support the County effectively. All SHI technicians
are required to hold CompTIA A+ certification and must be certified by the original equipment
manufacturers for the devices designated as standard by the County. This ensures that our team is fully
qualified to perform repairs and support across all approved hardware platforms.
Our technicians have an average tenure of more than eight years, reflecting both their deep experience
and long-term commitment to the profession. To maintain and enhance their expertise, SHI allocates
dedicated time for non-field activities, allowing technicians to participate in ongoing professional
development. This includes training in emerging areas such as cybersecurity, customer service best
practices, and compliance with the Health Insurance Portability and Accountability Act (HIPAA), enabling
them to deliver comprehensive and secure support.
In addition to general technical training, SHI provides customer-specific onboarding and education to
ensure technicians are familiar with the County’s unique environment, policies, and expectations.
This multi-layered approach to training and support ensures that SHI technicians consistently deliver
high-quality service aligned with both industry standards and the County’s specific needs.
Customer references
The County of Hawaii PAGE 6
CUSTOMER REFERENCES
A list of recent projects and the names of up to five clients who may be contacted, including at least two
for whom services were rendered during the preceding year
SHI Response
SHI will be happy to provide the requested references as part of future conversations and discussion. SHI
respects and protects our customers privacy and will do the same for you as our valued customer. In the
interim, we invite you to view related case studies, which can be found at https://www.shi.com/case-
studies.
Additional Information
The County of Hawaii PAGE 7
ADDITIONAL INFORMATION
Any promotional or descriptive literature which the individual or firm desires to submit
When you choose SHI as your IT solutions and services provider, you receive access to a vast array of
industry-leading products and services from our ecosystem of technology partners. With top-tier
authorizations and certifications, SHI has deep and strategic partnerships with emerging and established
vendors and every major OEM. We collaborate with your procurement team to engage vendors, even if
we do not currently have a business relationship with them. Our vendor-neutral approach gives you
options to find the right technology for the specific requirements of your IT environment. SHI’s current
catalog includes tens of thousands of hardware, software, and other IT products.
SHI’s account teams, backed by a team of licensing experts and product specialists, help customers
define hardware and software requirements, select vendors, manage contracts, and deploy solutions. We
help navigate complicated licensing options, so customers purchase software through the best volume
programs available.
SHI provides a large support team for pre-sales technical support, advanced licensing solutions, and
service engagements. We offer a comprehensive range of value-added services—many of which are
available at no cost—designed to maximize the value of customers' IT investments at every stage of the
technology lifecycle. For customers who wish to take advantage of enhanced service capabilities, we also
offer fee-based services.
SHI’s professional services teams provide professional IT services and design and deliver solutions to
meet our customers' requirements using experienced project managers, architects, engineers, and
consultants.
The County wants to have confidence in the experience and resources of the partner you choose. SHI
has been successfully supporting government customers since the creation of our Public Sector
Additional Information
The County of Hawaii PAGE 8
organization in 1999, and we proudly partner with 5,800 local government and state agencies across the
US. We offer practical, real-world solutions to empower citizens and advance government experience.
Dedicated to the state and local government space, we focus on four key areas to provide comprehensive
IT solutions that protect your citizens, agency data, and critical infrastructure.
• Cybersecurity: Our cybersecurity architectural and framework experts assess your security
posture, offering insights into your compliance with government and industry standards like the
National Institute of Standards and Technology Cybersecurity Framework (NIST CSF), Center for
Internet Security Controls (CIS Controls), and zero-trust architecture.
• Regulatory Compliance: SHI’s regulatory compliance specialists guide you through the evolving
regulatory landscape, including Criminal Justice Information Services Security Policy (CJIS), Health
Insurance Portability and Accountability Act (HIPAA), and Federal Risk and Authorization
Management Program (FedRAMP).
• IT Budgeting: The County’s dedicated SHI account team in coordination with our pricing analysts
and product specialists, help you leverage our buying power through established state and
cooperative contract vehicles, and our OEM partnership to secure competitive pricing. We work within
your budget to develop multi-year procurement strategies that maximize your IT investments.
• Modernizing Infrastructure: SHI’s technical experts deliver solutions, including generative
artificial intelligence, machine learning, and robotic process automation, next-generation infrastructure
for backup and networking, and modern workplace tools like device lifecycle management as well as
printing and imaging. We also provide comprehensive cybersecurity across endpoints and networks,
along with IT cost optimization through FinOps, software advisory, and asset management.
Through these areas of focus, SHI helps government customers protect their data, simplify IT acquisition,
and select, deploy, and manage efficient, secure, and cost-effective IT solutions. Support for our state
and local government customers is enhanced and backed by value-added resources that focus on
empowering your dedicated SHI account team to deliver exceptional value to your organization.
Hardware Experience
The County of Hawaii PAGE 9
HARDWARE EXPERIENCE
As a leading value-added reseller, SHI provides access to a vast array of industry-leading products and
services from our ecosystem of technology partners. With top-tier authorizations and certifications, SHI
has deep and strategic partnerships with every major OEM as well as emerging and established vendors.
Our vendor-neutral approach gives customers options to find the right technology for the specific
requirements of their IT environment. With a comprehensive portfolio ranging from cables, computers,
and data storage to power management and server components, SHI ensures our customers have
access to reliable hardware to power their IT ecosystem.
Over the past decade, the requirements for effective IT have transformed. There has been a significant
increase in the demand for a single strategic supplier to manage multiple contracts on their customers'
behalf. Uncomplicating the design, deployment, and management of modern IT infrastructures is what we
do best. Through technical pre-sales, solutions architects and engineers, as well as technical evaluation
and proofing through our Customer Innovation Center, SHI streamlines procurement by helping you
select the right hardware from our comprehensive portfolio. From core infrastructure to equip complete,
end-to-end data center solutions to cutting-edge networking solutions to end user devices to equip a
hybrid workforce, all products are chosen for quality and performance. Our flexible financial models offer
predictable payments and simplified forecasting tailored to each of your needs.
Helping customers rapidly deploy equipment, SHI provides scalable, customized, and effective integration
solutions at every step of the way and for every size of deployment. Our end user compute and data
center integration centers scale to meet demand and build an agile supply chain that can speed up
deployment through custom configurations built to your specifications. Supporting product
implementation, managed services, asset retirement, and a host of other services, SHI offers a
comprehensive portfolio of services designed to maximize the value of your IT investment at every stage
of the technology lifecycle.
Hardware Experience
The County of Hawaii PAGE 10
End User Compute
To deliver genuinely remarkable employee experiences, you need a device strategy built with all your
users in mind. With SHI’s broad expertise and long-standing vendor relationships, we provide vendor-
neutral guidance to choose the products, management tools, and flexible financing best suited for your
needs. Whether you want to capitalize on new innovations, refresh your device fleet, or sustainably retire
or extend the life of current devices, SHI’s got you covered.
We work with your team to understand your environment, applying our proven technology expertise to
enable you to monitor and manage all your endpoints with a single, modern solution. We help you choose
the proper devices to meet your users’ evolving needs and identify the best management strategy for
your distributed devices.
Data Center
SHI understands the challenges of deploying and maintaining the infrastructure needed in a highly
responsive and efficient data center. With choices of top compute, storage, power, and virtualization
solutions, we help you forge a data center strategy that fits your evolving needs—one that’s responsive,
resilient, and secure. Our data center practice helps you identify data center requirements, acquire the
right solution, and drive technology adoption. Our certified teams of experts can guide you through every
phase of your data center project, ensuring you maximize the return on investment.
Servers and server management, networking and security, data storage, power management,
infrastructure support (cooling, backup power)—our comprehensive selection ensures you find exactly
what you need.
Networking
For over three decades, SHI has provided cutting-edge networking solutions, connecting data, workloads,
and apps. As network architecture complexities grow, managing and securing them becomes more time-
consuming. SHI can help design and implement customized networking solutions to meet your security,
bandwidth, and speed requirements. Converging your networking and security creates a streamlined
enterprise network that covers essential services like switching, routing, firewalling, and more that enable
end-to-end automation and eliminate operational silos. We work with your teams to minimize security
risks throughout your global network using perimeter and internal firewalls. We also help you develop
remediation strategies, ensuring your business departments and workgroups stay connected and
productive.
Transforming your business with network modernization can support efforts to expand wireless
capabilities, strengthen your networking infrastructure, and deliver secure, reliable connectivity for your
users and applications. Our experts can help you identify the right mix of networking solutions to support
your organization’s workflow, production processes, consumer demand, and logistics—all with seamless
connectivity across hybrid and multi-cloud networks.
SHI helps you optimize configurations, minimize costs, and keep employees connected. Trusted
partnerships with industry-leading technology brands and our dedicated team of certified experts
empower us to offer the perfect blend of vendor-neutral options to support a solid foundation for your
next-generation IT infrastructure.
SHI and Your Growth
The County of Hawaii PAGE 11
SHI AND YOUR GROWTH
The IT marketplace offers the State of Hawaii numerous options for transactional business of IT products
and solutions. SHI delivers value-added services with product procurement and endeavors to become a
trusted solutions provider and enhance your operational efficiency. We distinguish ourselves through
sustained focus and investments in people, innovative technology mastery, and infrastructure.
Privately held with no long-term bank debt and under the guidance of our current ownership since 1989,
SHI is well positioned to transition quickly to provide agile and adaptive business management. Our
financial strength and stability are predicated on our staunch affiliations within our communities—our
relationships with customers, partners, and SHI colleagues.
SHI stands out for the stability and tenure of our executive leaders and team members, many of whom
have been dedicated to SHI since its inception. We proactively reinvest in expanded solution-based
resources and technical capabilities to meet our customers' evolving needs. Our dedicated account teams
engage with customers to understand their organizational challenges and short and long-term vision and
strategy. Based on the products and solutions targeted, account teams leverage SHI's internal network of
technical expertise, support resources, and our vast OEM partner network to advise and support each of
our customer’s projects. SHI technology experts regularly attend industry and partner events while our
emerging partners team constantly reviews new technologies and OEMs. As we learn about new
products, improved services, or any insight applicable to your success, your account executive shares
that information immediately to keep you well-informed and prepared when making decisions.
To remain at the forefront of technology and innovation, SHI technologists enhance existing and develop
new technology solutions. SHI’s research teams examine trends and technologies based on their
business value and relevant developments in the marketplace. Through internally developed solutions
such as our Project MindSpark productivity platform along with integrating technology from acquisitions in
Vector0, Moot, Inc. into Stratascale’s cybersecurity portfolio, SHI continuously seeks to expand and
enhance our technology capabilities to meet the evolving technology needs of our customers. This is
further evidence by our recent acquisition of Indian cybersecurity and digital transformation service
company, Locuz Enterprise Solutions, which will help our customers around the world achieve their
objectives surrounding artificial intelligence, cybersecurity, data center, and modern workplace solutions.
SHI offers a technical evaluation of products to empower you to make the best choices and scope each
project appropriately. Before committing to an investment, you can test and compare IT solutions in our
Customer Innovation Center. The Customer Innovation Center is staffed with trained team members and
technical professionals who are experts on products and solutions. As technology advances and
changes, the SHI Customer Innovation Center technologies follow, ensuring we always have the products
and relevant technologies our customers are interested in evaluating. Furthermore, artificial intelligence
cited as a top priority for chief information officers, to better support our customers on their AI journey,
SHI has opened a state-of-the-art AI and Cyber Labs within our Data Center Factory at Ridge to give our
customers the ability to explore artificial intelligence applications confidently, mitigating risks and reducing
costs associated with artificial intelligence implementation.
SHI recently reinvested $100 million into infrastructure updates, facility upgrades, and business
automation initiatives to help customers achieve their digital transformation goals. Using hybrid
methodologies and industry best practices, we enhanced our end-to-end project management services.
We upgraded our Data Center Factory at Ridge and our End User Compute Integration Center, reducing
cycle time and increasing efficiency. Empowering customers to seamlessly select, deploy, and manage
SHI and Your Growth
The County of Hawaii PAGE 12
technology solutions, SHI continues to make enhancements to our SHI One digital platform. Tracking
over 1,000 SHI Services projects, tracking 1,500 weekly technical support requests, and helping
customers manage more than $30 million in cloud spend, SHI One now offers a robust catalog of 100 on-
demand labs to evaluate technology as well as self-service reporting ensuring continuous visibility and
insights into your IT environment.
Every decision made at every level within SHI is based on one crucial consideration—the impact on our
customers. SHI is proud of our reputation as an organization uniquely capable of understanding and
addressing the specific needs and concerns of the IT community. As SHI’s President and Chief Executive
Officer, Thai Lee stated, “We don't ‘target’ customers; we talk to them. We understand where they are
and where they need to go.” At SHI, we believe in creating a personalized customer experience and
customizing technology solutions to meet each customer’s needs.
SHI and Your Growth
The County of Hawaii PAGE 13