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Home My WebLink AboutCommunication 12.1 Richard Bidleman Testimony Communication12Testimony,5/12/2011 Submittedby:RichardBidleman,Puna Intermsofcomputer/softwareresourcesitwouldseemthefollowingminimumsshouldapply: 1.Ifthepubliccanpreparetheirownplan,theyshouldhavereasonableaccesstothesame resourcesasthecommittee.Thisincludes:(maps,populationstatistics,computersoftware, whatever). 2.Ifthecommitteewillbelookingatstuff(maps,redistrictinginformation)onacomputer,a projectionsystemshouldbesuppliedforopenmeetingsandworkingsessions. 3.TheStatehassoftwaretosupporttheredistrictingprocess.Thefollowingshouldapplytothe implementation,trainingandaccesstothisresourceincludingbutnotlimitedtothefollowing: a.24/7accessfromanylocation(home,work,countyoffices) b.Trainingsessionforusersbyaprofessionaltrainer,notITpeople. c.Foratleast8hours/day,technicalsupportpeopleshouldbereadilyavailableforphone supportandhavetheabilitytologintotheÒ;©xsessionandassistwithanyissuesinusing thesoftware. d.FAQs(FrequentlyAskQuestions)publishedonawebsite. e.Shouldresourcesnotbeavailable,allusersshouldbenotifiedbyemail. COMM.12.1