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<br /> <br /> <br /> <br /> <br /> <br />Aloha! <br />The County of  Planning Department has launched its Electronic Processing and Information <br />Center (EPIC) system, which allows applicants to submit applications and payments to the Planning <br />Department electronically. <br />What is the EPIC system? <br />The EPIC system is an electronic submittal system only. What does this mean? EPIC replaces the <br />process of mailing/dropping off your completed paper application and fee to the Planning Department; it <br />does not replace the process of filling out the application form. Applicants will still need to download <br />the appropriate Planning Department application form from our website <br />(www.planning.hawaiicounty.gov), fill it out, and collect any supporting documents prior to submittal. <br />How does EPIC affect the application submittal process? <br />With the launch of the EPIC system, the Planning Department is no longer accepting paper applications. <br />All application submittals and payments must be completed through EPIC. <br />I’ve filled out the application and collected my supporting documents. Now what? <br /> Save your application and documents in PDF form. <br /> Create your user account in EPIC. Visit www.planning.hawaiicounty.gov and click on the <br />Electronic Processing and Information Center banner. You will be redirected to  +<br /> <br />Customer Self-Service (CSS) portal, where you may create a new user account. <br /> Once your account is created, select the application you wish to apply for. During the submittal <br />process: <br />o When prompted to Add Contacts, you may add any person/company as a Contact so long <br />as that Contact has their own EPIC user account. <br />o When prompted to Add Attachments, please upload your PDF file(s). <br />Where do I find out more information about the EPIC system and how to use it? <br /> How-to videos for navigating the EPIC system are available online. <br />o Visit www.planning.hawaiicounty.gov <br />o Click on the Electronic Processing and Information Center banner <br />o On EPIC’s welcome page, click Help and scroll through the drop-down menu to view the <br />list of available how-to videos <br /> Need more help? Please contact us: <br />o HILO Main line: (808) 961-8288 <br />o KONA Main line: (808) 323-4770 <br />o Email: planning@hawaiicounty.gov