HomeMy WebLinkAbout2017-06-28 County DMV extends renewal deadline for vehicle registrations, driver's licenses from June 30 to July 7 -- press release (2)
Wil Okabe
Managing Director
Harry Kim
Mayor
Barbara J. Kossow
Deputy Managing Director
County of Hawai‘i
Office of the Mayor
25 Aupuni Street, Suite 2603 Hilo, Hawai‘i 96720 (808) 961-8211 Fax (808) 961-6553
KONA: 74-5044 Ane Keohokalole Hwy., Bldg. C Kailua-Kona, Hawai‘i 96740
(808) 323-4444 Fax (808) 323-4440
June 28, 2017
NEWS RELEASE
COUNTY DMV EXTENDS RENEWAL DEADLINE AMID COMPUTER OUTAGE
The County of Hawai'i’s Vehicle Registration and Licensing Division announced Wednesday
that it will be extending the renewal deadline for vehicle registrations and driver’s licenses from
June 30 to July 7, amid an outage of the computer system used for processing.
The extension of the renewal deadline comes as the end of the month approaches. The County
Finance Department, to which the Vehicle Registration and Licensing Division belongs, wants to
assure the public that they will not be penalized.
The Finance Department is notifying the Hawai'i Police Department so that people are not
ticketed during the grace period, said Vehicle Registration and Licensing Administrator
Naomi O’Dell.
In the meantime, customers may leave their County of Hawai'i vehicle registration renewals and
a copy of their safety inspection, with payment, for staff to process once the system comes back
on-line. Staff will mail the renewed registration, or call the customer to pick up.
The County of Hawai'i’s Vehicle Registration and Licensing Division has been unable to process
vehicle registrations and driver’s licenses due to the failure of a Mainframe system used
statewide by all of the Counties’ DMVs.
The Mainframe went down on Monday, and the City and County of Honolulu on Oahu, which is
responsible for maintenance of the system, is working to fix it.
There is no estimated timeframe for when services will be restored, and the County must rely on
Honolulu to resolve the problem, which is affecting DMVs statewide.
The Vehicle Registration and Licensing Division apologizes for the inconvenience this outage
poses, and appreciates the public’s understanding in the meantime.
For further information, please contact Naomi O’Dell, County of Hawaiʻi Vehicle Registration and
Licensing Division at 961-8021 and 323-4801.
County of Hawai‘i is an Equal Opportunity Provider and Employer.