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<br />FOR IMMEDIATE RELEASE <br />CONTACT: Kristen Okinaka, 808.969.0258 <br /> kristen.okinaka@hawaiielectriclight.com <br /> <br /> <br />Hawai‘i Electric Light sets up web page for customer updates <br /> <br />HILO, May 17, 2018 – Hawai‘i Electric Light has set up a page on its website for the latest <br />information for customers affected by the eruption and for those who may have questions about <br />billing and service during the emergency. <br /> <br />The page includes a new FAQ with information about billing and electric service for those who <br />have evacuated from their homes and for those who may be considering it. Hawai‘i Electric <br />Light has suspended billing for those customers whose homes were destroyed or who live in the <br />mandatory evacuation zone. <br /> <br />The company has also waived deposit and service establishment fees for customers who <br />decide to leave their homes and relocate. Customers can also call (808) 969-6999 for <br />information about their account. <br /> <br />About 400 customers in the mandatory evacuation area are without power. Hawai‘i Electric Light <br />continued its designation of a portion of Leilani Estates and all of Lanipuna Gardens as a no- <br />entry zone for its crews after a crew working in the area yesterday had to evacuate after a <br />monitor warned of unsafe levels of sulfur dioxide gas. <br /> <br />Poles and wires continue to fall due to changes in the ground formation and seismic activity. <br />Hawai‘i Electric Light continues to warn residents to assume that all downed lines and <br />equipment are energized and dangerous. Stay at least three cars lengths away from downed <br />lines and use caution around all poles and overhead lines. <br /> <br />The new information page is at https://www.hawaiielectriclight.com/lava. You can also check <br />Hawai‘i Electric Light’s Twitter (@HIElectricLight) and Facebook (HawaiianElectric) accounts for <br />updates. <br /> <br /># # # <br /> <br /> <br /> <br />