HomeMy WebLinkAbout2018-05-18 HELCO Sets Up Webpage for Eruption Event Updates -- press release
FOR IMMEDIATE RELEASE
CONTACT: Kristen Okinaka, 808.969.0258
kristen.okinaka@hawaiielectriclight.com
Hawai‘i Electric Light sets up web page for customer updates
HILO, May 17, 2018 – Hawai‘i Electric Light has set up a page on its website for the latest
information for customers affected by the eruption and for those who may have questions about
billing and service during the emergency.
The page includes a new FAQ with information about billing and electric service for those who
have evacuated from their homes and for those who may be considering it. Hawai‘i Electric
Light has suspended billing for those customers whose homes were destroyed or who live in the
mandatory evacuation zone.
The company has also waived deposit and service establishment fees for customers who
decide to leave their homes and relocate. Customers can also call (808) 969-6999 for
information about their account.
About 400 customers in the mandatory evacuation area are without power. Hawai‘i Electric Light
continued its designation of a portion of Leilani Estates and all of Lanipuna Gardens as a no-
entry zone for its crews after a crew working in the area yesterday had to evacuate after a
monitor warned of unsafe levels of sulfur dioxide gas.
Poles and wires continue to fall due to changes in the ground formation and seismic activity.
Hawai‘i Electric Light continues to warn residents to assume that all downed lines and
equipment are energized and dangerous. Stay at least three cars lengths away from downed
lines and use caution around all poles and overhead lines.
The new information page is at https://www.hawaiielectriclight.com/lava. You can also check
Hawai‘i Electric Light’s Twitter (@HIElectricLight) and Facebook (HawaiianElectric) accounts for
updates.
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