2019-08-01 Letter to Richard Hoeflinger re Envelopes for vehicle registration payments

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+�Y Oiy ,'. Wil Okabe i't8i Managing Director Harry Kim •:Nk. Mayor Barbara J. Kossow • t+os Mt•+� -- Deputy Managing Director tnuufu of 4,ainat`i Mfftce of flit cifinvor 25 Aupuni Street,Suite 2603 • Hilo,Hawaii 96720 • (808)961-8211 • Fax(808)961-6553 KONA 74-5044 Ane Keohokalole Hwy,Bldg C • Kailua-Kana,Hawaii 96740 1808)323-4444 • Fax(808)323-4440 August 1, 2019 Mr. Richard Hoeflinger HC 1 Box 5344 Kea'au, HI 96749 Dear Mr. Hoeflinger: Thank you very much for your letter of July 23, 2019, expressing various concerns about County operations. Regarding your concern that envelopes are no longer being provided to mail back vehicle registration payments, we are encouraging customers to avail themselves of the Vehicle Registration kiosks at Safeway in Hilo and Kona, which opened earlier this year to great reviews from the community. The process is simple and quick, with no lines and no need to pay for a postage stamp. Additional kiosk locations are being considered to make it even more convenient. Regarding Internet access, Parks and Recreation (P&R) is currently working with Spectrum to add Wi-Fi capabilities at numerous facilities. This will benefit not only P&R employees, but the general public as well since Spectrum will be offering free Wi-Fi at these facilities. After speaking with P&R, the issue is not that "recreation program contacts are not permitted internet access," but rather the infrastructure is not in place at all of their over 200 facilities (most of which are 50 years old) to provide internet access. As P&R upgrades their facilities, Internet cables are being installed. Thank you very much for taking the time to write, and thank you for volunteering as a gun safety instructor for the County. Al a, e. it Okabe Managing Director County of Hawaii is an Equal Opportunity Provider and Employer