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Aloha! <br /> The County of Hawai`i Planning Department has launched its Electronic Processing and Information <br /> Center (EPIC) sytem, which allows applicants to submit applications and payments to the Planning <br /> Department electronically. <br /> What is the EPIC system? <br /> The EPIC system is an electronic submittal system only. What does this mean? EPIC replaces the <br /> process of mailing/dropping off your completed paper application and fee to the Planning Department; it <br /> does not replace the process of filling out the application form. Applicants will still need to download <br /> the appropriate Planning Department application form from our website <br /> (www.planning.hawaiicounty.gov), fill it out, and collect any supporting documents prior to submittal. <br /> How does EPIC affect the application submittal process? <br /> With the launch of the EPIC system, the Planning Department is no longer accepting paper applications. <br /> All application submittals and payments must be completed through EPIC. <br /> I've filled out the application and collected my supporting documents. Now what? <br /> • Save your application and documents in PDF form. <br /> • Create your user account in EPIC. Visit www.planning.hawaiicounty.gov and click on the <br /> Electronic Processing and Information Center banner. You will be redirected to EPIC`s <br /> Customer Self-Service (CS S)portal, where you may create a new user account. <br /> • Once your account is created, select the application you wish to apply for. During the submittal <br /> process: <br /> o When prompted to Add Contacts, you may add any person company as a Contact so long <br /> as that Contact has their own EPIC user account. Contacts will be able to view your <br /> application and any documents associated with your submittal. As some applications may <br /> contain personal financial information, please do not add contacts whom you do not wish <br /> to be able to access this information. <br /> o When prompted to Add Attachments, please upload your PDF file(s). <br /> Where do I find out more information about the EPIC system and how to use it? <br /> • How-to videos for navigating the EPIC system are available online. <br /> o Visit www.planning.hawaiicounty.gov <br /> o Click on the Electronic Processing and Information Center banner <br /> o On EPIC's welcome page, click Help and scroll through the drop-down menu to view the <br /> list of available how-to videos <br /> • Need more help? Please contact us: <br /> o HILO Main line: (808) 961-8288 <br /> o KONA Main line: (808) 323-4770 <br /> o Email: planning@hawaiicounty.gov <br /> COUNTY OF HAWAI'I r: <br /> Electronic Processing and <br /> Information Center {EPIC} <br />