Laserfiche WebLink
Provide Training <br /> Condition and Cause <br /> Staff was not properly trained to handle revenue transactions. <br /> Effect of the Condition <br /> Accountability cannot be ensured if MTA does not provide adequate training. <br /> Recommendation 9.1 <br /> "We recommend Mass Transit management provide ongoing cash handling and internal controls <br /> training for all employees who handle revenue." <br /> Agency Action <br /> • Developed and disseminated various procedures for: <br /> o Cash Sorting and Counting Procedures <br /> o Mail-in Sales Procedures <br /> o Walk-in Sales Procedures <br /> o Share-Ride Taxi Order Form <br /> o MBT Credit Card Sales Procedures <br /> o Farebox Collection Procedures <br /> o Treasury Receipts — Input and Filing <br /> o MTA— Petty Cash Procedures <br /> • Provided hands-on and as-needed training <br /> Audit Activity <br /> To verify status, we reviewed various procedures and interviewed staff and found that the Account <br /> Clerks were trained on key cash handling related procedures. Additionally,the MTA Administrator <br /> and Account Clerks received training other key functions in their Position Descriptions as noted <br /> below: <br /> • Accounts Payable <br /> • Payroll <br /> • Processing Requisitions <br /> Status: Implemented <br /> Provide Training 1 25 <br />