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Condition and Cause <br /> MTA did not provide ongoing training to bus drivers. <br /> Effect of the Condition <br /> Without reliable ridership counts, management may not be able to adequately budget, monitor <br /> revenue, and make informed decisions. <br /> Recommendation 9.2 <br /> "We further recommend Mass Transit provide ongoing training to bus drivers on ridership count <br /> and cash collection procedures." <br /> Agency Action <br /> • Hosted weekly meetings with bus drivers <br /> • Confirmed the vendor began tracking ridership in November 2021 <br /> • Received daily and monthly summary ridership reports from vendor <br /> Audit Activity <br /> To verify status, we reviewed Hele-On Daily Ridership reports from January to May 2022 and <br /> Monthly Summary Reports from January to May 2022 and found the vendor was tracking ridership <br /> in November 2021. <br /> Although cash collection procedures are no longer applicable until bus fares are reinstated, we <br /> reviewed written cash handling procedures for drivers and found no exceptions. <br /> Status: Implemented <br /> 26 1 Provide Training <br />