COM 0942.000 2020-2022 - Laserfiche WebLink

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Recommendation We recommended MTA establish and enforce internal controls. Management Response MTA disagrees with the finding.The MTA has three locations where cash could be collected.At Mo'oheau Bus Terminal, along with MTA staff,there is cameras monitoring the facility, as well as contracted staff from Roberts Hawaii and Professional Security Services available during the hours of cash collection. With the limited staffing at MTA, it is not possible for MTA staff to directly provide cash verification daily with its staff based on the distance of these locations and MTA has entrusted its contractors to provide this function with random oversight via cameras and other MTA staff.This was discussed with the County Auditor office in February 2022 which acknowledged and offered suggestions which includes use of the contracted security or contracted bus operations staff due to the inability of placing a second MTA employee at Mo'oheau Bus Terminal. It is envisioned that West Hawai'i Civic Center will have two employees in that office until then,the Mass Transit Administrator&General Manager only works there once a week. Finding MTA was not tracking or reconciling ridership timely. Recommendation 10.6 We recommended MTA reconcile and record trip sheets timely. Management Response MTA agrees with this finding. MTA required the fixed route operations contractor to prepare monthly reports related to providing passenger tracking for reporting to regulatory agencies. MTA staff is now reviewing such reports and reconciling them to trip sheets provided.The fixed route operations contractor will make the necessary corrections and resubmit the report back to MTA. MTA thanks the time of your staff in preparing this audit and please contact me at 808.961.8555 or email atjohn.andoh@hawaiicounty.gov should you have any questions with our response. Mahalo, John C. Andoh CCTM, CPM Mass Transit Administrator& General Manager 36 1 Management Response