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Status of Recommendations Status <br /> Segregation of Duties <br /> 1. We recommended DWS management separate incompatible duties. Implemented <br /> Implementing Monitoring and Oversight <br /> 2. We recommended DWS management perform ongoing monitoring of Implemented <br /> their internal control system as part of the normal course of operations. <br /> 3. We recommended DWS Finance, and Customer Service Branch Implemented <br /> implements an independent verification process by an employee <br /> outside the cash handling process. <br /> 4. We recommended DWS Finance, and Customer Service Branch Resolved <br /> reconciles all adjustments in the customer service and billing system <br /> (Northstar CIS) to an approved debit/credit memo. <br /> 5. We recommended DWS Finance and Customer Service Branch Implemented <br /> conduct surprise counts at all cash receipting locations. <br /> Update and Enforce Policies and Procedures <br /> 6. We recommended DWS management clarify and enforce internal Partially <br /> controls in County policy and procedures to ensure consistency Implemented <br /> throughout the department and with industry best practices. <br /> Provide Training <br /> 7. We recommended DWS management provide ongoing cash handling Implemented <br /> and internal controls training for all DWS employees who handle <br /> revenue. <br /> 2 1 Executive Summary <br />