COM 0988.001 2020-2022 - Laserfiche WebLink

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Condition and Cause DWS did not have formalized communication plans and procedures to effectively notify the public to reduce water usage during emergency and non-emergency events. Effect of the Condition Public confidence declines without reliable communications during immediate, impending, or extensive disruptions of water service. Recommendation 2 "We further recommend the Department of Water Supply develop and implement a communications plan to notify the public, administration, stakeholders, and all governmental agencies that rely on information that may affect them or a community. The plan should include but not limited to timely notices and updates status of water events and holding community public meetings timely." Department Action • Developed and implemented communication plans and workflows for: o Emergencies o Fire hydrant flow tests o Scheduled water shutoff o Water conservation/restriction o Water main break • Provided notices by: o Radio o Social media o Email o DWS website o Hand-carry o Civil Defense alerts o Phone outreach • Ensured continuity of messaging through DWS' Communications Branch • Plan to update communications plan accordingly Audit Activity To verify status, we reviewed guidelines for small water systems, drought triggers, water storage information charts, communication plans, flowcharts, workflows, voluntary and mandatory water restriction notices, and found no exceptions. We also reviewed Water Board Minutes, bulletin boards, social media, DWS website and found various forms of media were used to notify the public. To further strengthen the communication plan, DWS should consolidate written guidance such as drought triggers and three stages of water shortage conservation into their communication plan. Status: Implemented 10 1 Status of Recommendations