COM 1092.000 2020-2022 - Laserfiche WebLink

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would not affect application numbers for the DIT either. DIT management expressed hesitancy to enact sign-on bonuses because of its potential it has to negatively affect workplace moral. We did a salary comparison for the five DIT technical positions and found that in all cases, the salary range was below market rate. (Fig.!). 1ationvide Job Description Salary Comparison Job Tile I Min Max I Mean Information Systems Program Manager 73,644 135,6660 rua salary?com 104,727 156,118 130,900 Geographic Information System Manager 68,544 101,460 nxa salary mm 104 210 161,142 127,900 Information Systems Analyst V 63,384 93.804 n,a salary corn 118,895 166,909 142,826 Information Systems Analyst PJ 56,304 83,375 ria salary!oom 104,019 143,001 124,150 Information Systems Analyst III 52,044 77,100 ria salary COM 85,667 123.739 104,535 Fig 1 - Query on salary.aorr uses the lob posting educational requirements. along with the work experience requirement. For example.Information System Analyst V,5 yrs work experience end a bachelor's degree. Looking at the capacity of the DIT help desk alone, we found that there are a total of 4 help desk personnel who handle 8,000 tickets a year, and a 625 to 1 help desk ratio. For every one help desk employee, there are six hundred and twenty five county employees to support. The industry recommendation is 75 employees to 1 help desk personnel. When we add together the 625:1 ratio, 8,000 help desk tickets, and the additional duties of installation and configuration of new computers and hardware on demand, it is evident that the help desk is at capacity and needs additional staff. Looking to reduce waste within the County,we turned our focus to computers and the supporting hardware. We found that the County does not have an equipment lifecycle management process/program in place. There is no formal way to cycle around the computers/equipment. Instead, each department orders computers and equipment as needed. This causes the help desk personnel to react on demand to install/configure the new computers/equipment. We corresponded with Director Scott Uehara on this topic and he was aware of the need. He estimated with 8 additional staff,and an additional$1.5M for equipment to his budget, it would take 3 years to implement a full lifecycle. This would include changing the existing equipment ordering process. 16 2022 Cost of Government Commission—County of Hawai'i -Final Report