RES 547 Draft 01 2022-2024 - Laserfiche WebLink

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(1) The Coordinated Services for the Elderly will notify HDOT OCR of all discrimination complaints within seventy-two(72)hours via telephone at(808) 831-7912 or email at hdot-titlevi@hawai .po v (2) The Coordinated Services for the Elderly has ninety(90) days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant(s). The complainant(s)has no later than one-hundred ten(110)business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant(s)or does not receive• the additional information within one-hundred ten(110)business days,the Authority can administratively close the case. A case can be administratively closed also if the complainant(s)no longer wishes to pursue their case. (3) After the investigation is completed, an investigative report will be drafted, and the parties will be notified of the outcome. A letter shall be issued summarizing the investigative findings,and whether or not there was a violation of the Agency's nondiscrimination policy. In instances where there was no finding,the parties will be informed of such and that the case is closed. In cases where there appeared to be a violation,the parties shall be informed that appropriate action shall be taken to ensure that the alleged act(s)of discrimination stopes. Complainants shall be notified of their right to pursue other avenues of recourse. (4) A copy of the investigative report and the notification letter shall be submitted to HDOT within seventy-two(72)hours of being issued to the parties. (5) A complainant dissatisfied with the Coordinated Services for the Elderly decision may file a complaint with the Hawaii Department of Transportation,Office of Civil Rights, Attention Title VI Specialist,200 Rodgers Boulevard, Honolulu,HI 96819 or the Federal Transit Administration,Attention Title VI Program Coordinator,East Building. 5th Floor-TCR 1200 New Jersey.Ave., SE Washington DC 20590. A copy of these procedures can be found online at HDOT OCR: http://hidot.hawaii.gov/administrationiocr/title-vi-nrogrami 12