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Discrimination Complaint Procedures <br /> These procedures provide guidance for all complaints filed under Title VI of the Civil Rights Act <br /> of 1964,as they relate to any program or activity that is administered by the Coordinated <br /> • <br /> Services for the Elderly,or its consultants,contractors and vendors, In addition to these <br /> procedures,complainants have the right to file a formal complaint with other State or Federal <br /> agencies or to seek private counsel for complaints alleging discrimination. Every effort will be <br /> made to resolve complaints at the lowest possible level. <br /> (1) Any person who believes they have been discriminated against on the basis of race, color, <br /> or national origin,may file a discrimination complaint by completing and submitting the <br /> agency's Title VI Complaint Form. <br /> (2) Formal complaints must be filed within one-hundred eighty (180)calendar days of the <br /> latest incident of alleged discrimination, or the date when the alleged discrimination <br /> became known to the complainant(s),or where there has been a continuing course of <br /> • conduct,the date on which the conduct was discontinued or the latest instance of the <br /> conduct. <br /> (3) Complaints must be in writing and signed by the complainant(s)and must include the <br /> complainant(s) name,address and phone number. <br /> (4) Allegations received by fax or e-mail will be acknowledged and processed, once the <br /> identity of the complainant(s)and the intent to proceed with the complaint have been <br /> established. For this,the complainant(s)is required to mail the signed,original of the fax <br /> or email transmittal for the complaint to be processed. <br /> (5) Allegations received by telephone will be reduced to writing and provided to the <br /> complainant(s)for confirmation or revision before processing. A complaint form will be <br /> forwarded to the complainant(s)to complete, sign and return for processing. <br /> (6) Once submitted Coordinated Services for the Elderly will review the complaint form to <br /> determine jurisdiction. All complainants will receive an acknowledgement letter <br /> informing them of whether the complaint will be investigated by the Coordinated <br /> Services for the Elderly or submitted to the State or Federal authority for processing. <br /> 5 <br />