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a~.°f "~y <br /> /,sue, <br /> <br /> BENJAMIN J.CAYETANO et. S.R. VAMAOA <br /> GOVEPNOR s~4~~~~ ?XECUTIVE DIRECTOR <br /> \e <br /> ~•r - <br /> ~ SHARYNL MIYASHIRO <br /> DEPUTY E%ECUTIVE DIRECTOR <br /> STATE OF HAWAII <br /> DEPARTMENT OF HUMAN SERVICES <br /> HAWAII HOUSING AUTHORITY FAX: I6D61 S32-6070 <br /> IN REPLY REFER TO: <br /> - P. O. BOX 17907 <br /> HONOLULU, HAWAII 96617 98: P 10~~4 <br /> February 11, 1998 <br /> Dear Resident: <br /> Thank you very much for participating in the resident meetir•,g heated by the <br /> Hawaii Housing Authority (HHA) on February 6, 1998. I enjoyed listening to your <br /> concerns and the opportunity to meet with you. <br /> The results of HHA's survey project have been compiled and are currently being <br /> evaluated. I am concerned about your perception that there is a lack of respect and <br /> regard for the community by our management company. The Authority has held <br /> subsequent meetings with the president of Urban Real Estate Company to share these <br /> concerns noted in the survey. The Authority has also expressed to Urban Real Estate <br /> Company a desire for the management to have greater visibility on the project sites, as <br /> well as improve communications in the area of service. Within the next two months, the <br /> Authority expects positive actions to occur. <br /> We are making concerted efforts to address maintenance, management and <br /> other concerns brought up at the resident meeting. Of particular note is a utilities <br /> assessment to explore ways to become more energy cost efficient; and an officer in <br /> residence program through the County of Hawaii Police Department. We anticipate <br /> these topics to be addressed within the aforementioned time frarxle. <br /> Again, thank you for your feedback and ideas. Although the Authority's basic <br /> mission is to provide safe, decent, and sanitary housing,. we value customer service as <br /> an important component in the way we conduct business. <br /> I plan to return to Kona to meet with you in approximately May 1998 to give you <br /> the opportunity to once again share your concems. <br /> Sincerely yours, <br /> ~ti <br /> SHARON R: Y <br /> Executiv irector <br /> c: Fred Zane, President, Urban Real Estate Company <br /> Robert Hall. Housing Management Branch Administrator, HHA <br /> <br />