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considerably understaffed. Earlier in the year we initiated a new program to issue <br /> our dunning letters prior to sending delinquent accounts to the collection agency. <br /> This program, although moderately successful, was discontinued due to lack of <br /> staffing. We have requested establishment of an Account Clerk position which <br /> hopefully will be filled within the year. <br /> A request for proposals which was forwarded to Finance to contract collection <br /> services to different private collection agencies is still pending. WWD personnel <br /> continues to make follow-up contact with the current collection agency to update the <br /> collection account status. Upon confirmation, the Division is able to write off <br /> receivable balances deemed uncollectible. <br /> The Corporation Counsel recently set up a payment plan agreement for one of the <br /> largest collection accounts. Collection efforts are continuing for the other accounts. <br /> <br /> cc: ADM <br /> -13- <br /> <br />