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Frequently Asked Questions <br /> Q Is this an insurance plan? <br /> A: No,this is not an insurance plan.The NACo Dental Discount Program provides discounted prices on a wide range <br /> of services;you will pay for services at the discounted price at the time services are received. <br /> Q Can I include dependents in my program? <br /> A:Yes,one of the wonderful features of these programs is that your entire household can receive the savings, even <br /> children living at college! <br /> Q Can I use my membership when I travel away from home? <br /> A:Yes, your membership can be used at any participating provider in the United States. <br /> Q How do I get additional membership cards? <br /> A: If you need additional cards for your household or have lost your card, please call Careington's Member Services <br /> at(800)290-0523 and press option 1,then press option 1 again.They will be happy to send additional cards to you. <br /> Q If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount? <br /> A:You will only receive a discount by going to a participating provider.You might try printing out a list of participating <br /> providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist <br /> locations. <br /> Q What do I do if I feel the provider overcharged me? <br /> A:You can send a copy of your bill and a written letter to the administrator of the plan,Careington International <br /> Corporation,Attn: Provider Relations, P.O. Box 2568, Frisco,TX 75034.They will investigate your inquiry, and you <br /> will be contacted regarding the findings. <br /> Q Once I select a provider,am I assigned to that provider?How often can I change providers? <br /> A:Another great feature of the discount plans is your ability to select any provider from the network.You can change <br /> providers at any time, and household members can select their own providers. Call Careington's Member Services at <br /> (800)290-0523 for help finding participating providers or conduct a provider search at www.nacodentalplan.com. <br /> Q What should I say when I call a provider to make sure they participate? <br /> A:The providers will recognize the name of the network with which they participate,so when you call, it is important <br /> to use the name of the correct network. <br />