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MARK Ow <br /> 75-6118 Lea Place Kailua-Kona, HI 96740 <br /> (808) 217-7440 mobile mow29@hawaii.rr.com <br /> Highly accomplished Director with domestic and worldwide experience. Deep experience in the design, <br /> planning, and implementation of Enterprise systems. Extensive leadership experience in cost center <br /> budget management/forecasting, expense management, P&L responsibility, business process re- <br /> engineering, and the development of high performance teams. Results-driven with a proven ability to <br /> achieve business goals with high customer satisfaction levels. Highly creative in the implementation of <br /> new, high growth initiatives. Thrives in high energy environments that focus on creative solutions. <br /> Director level experience in leading technical teams. <br /> CORE COMPETENCIES <br /> Senior Management Enterprise Systems&Networking Employee Development <br /> P&L Management Executive Presentations Technical Leadership <br /> Process Re-engineering Operations Management Customer Service <br /> PROFESSIONAL EXPERIENCE <br /> County of Hawaii 6/12 to present <br /> Director <br /> Responsible for the Department of Information Technology. Developed a Four Year strategy in alignment <br /> with the State of Hawaii's New Day Plan and the State of Hawaii's Information Technology <br /> Transformation Plan. <br /> Brocade Communications 9/08 to 11/10 <br /> Senior Manager <br /> Management responsibility for 13 field Systems Engineers for the Western Region. Technical <br /> management for the planning, design, and implementation of LAN, WAN, Wireless, and Storage Area <br /> Networking solutions to the largest enterprise customers in the Region. Responsible for customer post <br /> sales escalations, product requirements feedback, OEM technical training, and employee development. <br /> Microsoft Corporation 5/07 to 9/08 <br /> Director <br /> Leadership responsibility for the Microsoft Technology Customer Center in Silicon Valley, California. <br /> Led a 9 person technical engineering team. Overall responsibility for the planning, design, and <br /> implementation of Briefmg sessions, Architectural Design sessions, and Proof of Concepts. Responsible <br /> for a 200+ server and 100+terabyte production data center. <br /> • Delivered a 13 to 1 return on investment for the Center. <br /> • Overachieved plan metrics by 136%, achieved customer satisfaction ratings of 8.43 out of 9.0. <br /> • Led the design and development of the Microsoft Unified Communication Reference Architecture <br /> that was deployed worldwide. <br />