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Mark Ow <br /> DELL, INC. 5/97 to 5/07 <br /> Director <br /> Served as a Sr. Manager and Director in a progression of leadership roles including Enterprise Systems <br /> Consulting Global Lead, Technical Briefing Center Director, and the development of the Solution <br /> Excellence Center. Created a Storage Area Networking design, analysis, and implementation center. <br /> Leadership responsibility for teams as small as 8, to national organizations of 85. One of only two <br /> Directors to achieve 100% employee satisfaction scores out of 3750 managers. <br /> • Directed the Global Enterprise Systems Consultant organization of 85 people to achieving or <br /> exceeding objectives 17 out of 18 quarters. Directly managed 8 Regional managers distributed <br /> across the US. Responsible for a$440M annual business. <br /> • Director level responsibility for the Worldwide Technical Briefmg Center with a production data <br /> center of over 600 servers and 6 storage area networks (200 TB) using EMC Clariion, Symmetrix, <br /> and Centera arrays. Demonstrated a United Kingdom to US Exchange Disaster recovery solution. <br /> • Started an Enterprise Solutions professional services organization that grew into a $400M <br /> business. Managed the complete development, planning, and implementation of Storage Area <br /> Networks and HPCCs across the US. Replicated processes to EMEA and APAC. <br /> • Demonstrated the usage of Altiris, Microsoft SMS, and VMWare with Dell Blade servers for <br /> automatic provisioning of virtual machines for disaster recovery and availability. <br /> • Led a Business Process Improvement Green Belt project for Storage Area Networks which saved <br /> the company over $150M in 3 years and increased the EMC SAN implementation quality from <br /> 18%to 85%in one quarter. <br /> AT&T Wireless 7/95 to 4/97 <br /> Manager, Technical Marketing Department <br /> Directed the technical marketing activities for the Wireless Data Division US wide. Led the design, <br /> implementation, and market roll out for the first cell phone based, internet services in the US. Led a <br /> team of 16 marketing, engineering, and Systems Engineers. Led the design, development, deployment <br /> of the production messaging, web, and accounting systems using 15 SUN E1Ok servers, EMC storage, <br /> and Cisco Catalyst 6000s. <br /> Apple Computer 12/88 to 7/95 <br /> Consulting Engineer <br /> US wide responsibility for customer executive briefmgs, conference keynote presentations, and the <br /> largest customer networking projects. Area of expertise included Macintosh system design, LAN/WAN <br /> architecture, mainframe interoperability, and handheld application development. Designed and <br /> implemented two, state wide medical information networks in Oklahoma and Hawaii. Systems Engineer <br /> of the quarter and year awards for sales excellence. <br /> Hewlett-Packard 1/84 to 12/88 <br /> Senior Network Engineer <br /> Western regional resource for large customer sales opportunities and consulting engagements. <br /> Consulting experience in IBM mainframe, Unix, DEC and other system networking. Regional consultant <br /> of the year award winner for sales excellence. Designed and implemented National support processes for <br /> Network support. 2nd engineer hired to start the Enterprise National Technical Response Center. <br /> 2 <br />