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• The greenwaste bin blocked access to the scrap metal bin, so had to be moved in order for the vendor to gain access to the scrap metal bin. Customers could not recycle either material for approximately four hours. • The project coordinator expressed a desire for compactor bins to reduce hauling frequency and down time. • The internal road should be paved, striped properly, and constructed with speed bumps. • Lights are needed during evening hours in winter months. • Facility staff need permanent restroom/shower facilities. Many customers asked for a place to wash their hands after dumping recyclables. • Infrastructure should include protection for users from sun and rain. This directly affected the recycling rate, since the Kea`au site was often either very hot or very wet. • A set of hand tools for the site would be helpful. 2.5.4 Interface with transfer station operation. The transfer station and diversion functions were not well integrated during the pilot project. During interviews with RCAC, key persons reported: • Negative comments from transfer station customers about being routed through KRRC to reach the rubbish chutes. • Transfer station customers ignoring traffic control devices to create shortcuts to the rubbish chutes. • Negative comments from transfer station security guazds to customers regarding recycling and KRRC. 2.5.5 Interface with private recvcline vendors. Full containers at KRRC were hauled as needed, rather than on a fixed schedule. Problems were encountered with the greenwaste and scrap metal bins, particularly on weekends. At times the bins filled so quickly that the vendor received inadequate notice. This resulted in closure of the bins and diversion of recyclable materials to the transfer station rubbish chutes. Recycling vendors prefer pavement under rolloffbins rather than crushed rock. This reduces the amount of space needed for pulling the bins. Standazdized or specialized equipment specified by the County in a permanent facility would not be a problem for private haulers, provided contract terms allow adequate amortization periods for new equipment, or the County purchases the equipment. The former azrangement is preferred, as it eliminates potential conflicts over liability and maintenance. 2.5.6 KRRC customers. RCAC conducted a limited survey of KRRC customers over seven days: Saturday, August 2, 2003; Friday, August 8, 2003, and daily Sunday, August 10 through Thursday, August 14, 2003. A tabulation of survey results is included in Appendix A. 11