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Donald F. Jacobs <br /> 16-321 Orchidland Drive <br /> Kea'au HI 96749 <br /> 808-966-6913 (h)808-896-0033 (c) <br /> don.jacobs@gmail.com <br /> Work History: <br /> • County of Hawaii—Hilo, HI—February 2010- Present <br /> o Information Systems Analyst V <br /> ■ Provide IT Network and Systems support for the County of Hawaii <br /> ■ Support involves the managing, maintaining and implementation of all aspects <br /> of computing and networking requirements including: <br /> • Windows 2003 Server and Active Directory support <br /> ■ Exchange 2003 <br /> ■ Network support and connectivity to all county locations across the <br /> island <br /> • Network infrastructure including LAN and WAN support of firewalls, <br /> switches, cabling, and coordination of Internet access services. <br /> • Configuration and activation of Smart phones,tablets and remote <br /> connections <br /> • Research, deploy and support modern technologies to enhance and <br /> streamline day-to-day operations <br /> • Arc of Hilo—Hilo,HI—October 2009—Feb 2010 <br /> o Manager—Computer systems <br /> ■ Provide IT support to Arc of Hilo staff in Hilo HI <br /> • Support involves the managing,maintaining and implementation of all aspects <br /> of their computing and networking requirements including: <br /> ■ Windows 2003 Server and Active Directory support <br /> • Personal computer configuration and support <br /> • Remote access from 2 remote office locations <br /> ■ Deployment of new technologies <br /> • Elite Tek Services—Field Services Support—Hilo,HI— June 2009 - October 2009 <br /> o Field Service Technician <br /> • Provide island-wide IT support to clients such as Target, Home Depot, <br /> CitiBank <br /> • Support involves the managing, maintaining and implementation of all aspects <br /> of their computing and Point of Sale requirements including: <br /> • Personal computer configuration and support <br /> • Support and repair of point-of-sale registers—printers—timecard <br /> systems <br />