COM 0091.001 2016-2018 - Laserfiche WebLink

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AGING AGING �~ Developing a statewide ADRC system for older adults and their families to access and receive Long Term Support Services (LTSS) within their respective counties. 3. Improved access to Aging and Disability Resource Center Services a. By June 2017, all individuals (100%)who make contact with any of the ADRC sites will have their questions and concerns answered and most individuals (90%) will perceive services as delivered in a professional manner with respect and aloha. Survey results of a consumer sample on 10/25/16 show that over a 90% satisfaction rate with the services they received from the ADRC. b. The HCOAs language access plan will be implemented and potential consumer/caregivers who speak English as a second language will receive communication in their language as well as translated material as needed. The language access plan is completed and the staff is trained on how to use the access line when translation services are provided.We also have the ADRC basic brochure translated in ten different languages. Enabling people with disabilities and older adults to live in their community through the availability of and access to high-quality Long Term Services and Supports, including supports for families and caregivers. 4. Home and Community Based Services and Caregiver Support a. By June 2017, HCOA(through its' case management contracted provider) will meet the service needs of 350 consumers of which at least 80%will remain in their home three months following formal services. As of Jan,we served 211 consumers, and with a sample size of 69 consumers, 62% remained in their home three months after discharge. We are learning that consumers are aging in place with more severe health conditions as previously known.We are watching this trend as we network with our aging partners. Six Month Progress Report on Program Objectives for FY 2016-17 2